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Supported Operating Environment Supported Operating Environment System Level Guides Current 9/28/2021 Table of Contents Supported Operating Environment Reference 5 Product List 8 Billing Data Server 10 Composer 12 CSTA Connector for BroadSoft BroadWorks 18 CX Contact 22 Decisions 26 eServices 29 Framework 49 Genesys Administrator Extension 72 Genesys Agent Scripting 80 Genesys Intelligent Automation (formerly GAAP) 84 Genesys Co-browse 88 Genesys Customer Experience Insights 92 Genesys Desktop 98 Genesys Info Mart 103 Genesys Interaction Recording 109 Genesys Interactive Insights 119 Genesys IVR SDK 127 Genesys Knowledge Center 131 Genesys Media Server 136 Genesys Mobile Services 146 Genesys Predictive Routing 151 Genesys Pulse 154 Genesys Quality Management (Zoom) 161 Genesys Rules System 164 Genesys Skills Management 171 Genesys Softphone 177 Genesys Video Gateway 182 Genesys Voice Platform 186 Genesys Voice Platform Studio 194 Genesys Voice Platform Voice Application Reporter 196 Genesys Web Engagement 199 Genesys WebRTC Service 204 Genesys Widgets 213 Gplus Adapter for Microsoft CRM 216 Gplus Adapter for SAP Analytics 218 Gplus Adapter for SAP CRM 222 Gplus Adapter for SAP Data Access Component 226 Gplus Adapter for SAP ERP 230 Gplus Adapter for SAP ICI Multi-Channel 234 Gplus Adapter for Siebel CRM 238 intelligent Workload Distribution 244 Interaction Concentrator 251 Interaction SDK 274 IVR Interface Option 281 License Reporting Manager 286 LivePerson Adapter 291 Load Distribution Server 295 Messaging Apps/Social Engagement 299 Multimedia Connector for Skype for Business 305 Network SIP Server 309 Network T-Server ATT 313 Network T-Server GenSpec 318 Network T-Server ISCP 322 Network T-Server MCI 326 Network T-Server NGSN 330 Network T-Server Sprint 334 Orchestration Server 338 Outbound Contact 358 Pulse Advisors (formerly Performance Management Advisors) 362 Real-Time Metrics Engine 369 Platform SDK 374 SIP Endpoint SDK 380 SIP Feature Server 383 SIP Server 386 SIP Proxy 408 Solution Reporting (CCPulse+ and Contact Center Analyzer) 416 SpeechMiner 421 Stream Manager 429 T-Server Aastra MX-ONE 433 T-Server Alcatel A4400/OXE 437 T-Server Avaya Communication Manager 442 T-Server Avaya TSAPI 447 T-Server Cisco Unified Communications Manager 451 T-Server CSTA Connector 457 T-Server for Mitel MiVoice 5000 461 T-Server for NEC NEAC/APEX 464 T-Server for Nortel Communication Server 2000/2100 469 T-Server for Siemens HiPath 4000 CSTA III 474 UC Connector 479 Universal Contact Server 482 Universal Routing 487 Voice Treatment Option 525 Web Services and Applications 527 Workforce Management 532 Workspace Desktop Edition 547 Workspace SIP Endpoint 552 Major Upgrade 556 Java Support 557 Discontinued Support 566 Virtualization Platform Support 568 About This Guide 577 How to Read the Tables in the Supported Operating Environment 580 Drilling Down in the SOE 583 Supported Operating Environment Reference Supported Operating Environment Reference Link to video This reference provides system-level information about the operating environments (system, databases, and other support) for Genesys Engage on-premises products. For information about other deployment methods, refer to Genesys Engage cloud and cloud private edition. Important Of particular note: • Genesys support for below platform versions ends when respective vendors declare End of support. For information, see Discontinued Support. • For virtualization support information, see Virtualization Platform Support. • For information on Java support, see Java Support. • Selective products (9.x version) support Docker and Kubernetes, and the supported supported operating environments may vary from 8.x versions. Refer to the respective Deployment Guides for details. For example, see CX Contact, Web Services and Applications, Customer Experience Insights. OS Link to video Browsers Link to video Database Link to video Supported Operating Environment 5 Supported Operating Environment Reference IPv6 Link to video Find a Product Links to product pages in this guide: • Billing Data Server • Genesys Pulse • Gplus Adapter for SAP • Network T-Server ICI Multi-Channel Sprint • Composer • Genesys Quality Management (Zoom) • Gplus Adapter for • Orchestration Server • CSTA Connector for Siebel CRM BroadSoft BroadWorks • Genesys Rules System • Outbound Contact • Genesys Predictive • CX Contact • Genesys Skills Routing • Platform SDK Management • Decisions • Genesys Voice • Pulse Advisors • Genesys Softphone (formerly PMA) • eServices Platform Voice • Genesys Video Application Reporter • Real-Time Metrics • Framework Gateway • Interaction Engine • Genesys Intelligent • Genesys Voice Concentrator • SIP Endpoint SDK Automation (formerly Platform GAAP) • Interaction SDK • SIP Feature Server • Genesys Voice • IVR Interface Option • Genesys Co-browse Platform Studio • SIP Proxy • intelligent Workload • Genesys Customer • Genesys Web • SIP Server Experience Insights Distribution Engagement • Solution Reporting • Genesys Administrator • License Reporting (CCPulse+ and CC • Genesys WebRTC Manager Extension Service Analyzer) • LivePerson Adapter • Genesys Agent • Genesys Web Services • SpeechMiner Scripting and Applications • Load Distribution • Stream Manager • Genesys Desktop Server • Genesys Widgets • T-Server Aastra MX- • Genesys Info Mart • Messaging Apps/Social ONE • Gplus Adapter for Engagement • Genesys Interaction Microsoft CRM • T-Server Alcatel Recording • Multimedia Connector A4400/OXE • Gplus Adapter for SAP for Skype for Business • Genesys Interactive Analytics • T-Server Avaya • Network SIP Server Insights • Gplus Adapter for SAP Communication Manager • Genesys IVR SDK CRM • Network T-Server ATT • T-Server Avaya TSAPI • Genesys Knowledge • Gplus Adapter for SAP • Network T-Server Center Data Access GenSpec • T-Server Cisco Unified Component Communications • Genesys Media Server • Network T-Server ISCP • Gplus Adapter for SAP Manager • Network T-Server MCI • Genesys Mobile ERP • T-Server CSTA Services • Network T-Server Connector NGSN Supported Operating Environment 6 Supported Operating Environment Reference • T-Server Mitel MiVoice • T-Server Siemens • Voice Treatment • Workspace SIP 5000 HiPath 4000 CSTA III Option Endpoint • T-Server NEC NEAX/ • UC Connector • Workforce APEX Management • Universal Contact • T-Server Nortel Server • Workspace Desktop Communication Server Edition 2000/2100 • Universal Routing Supported Operating Environment 7 Product List Product List Important Genesys support for below platform versions ends when respective vendors declare end of support. For information, see Discontinued Support. • Billing Data Server • Genesys Skills Management • LivePerson Adapter • Composer • Genesys Softphone • Load Distribution Server • CSTA Connector for BroadSoft • Genesys Video Gateway • Messaging Apps/Social BroadWorks Engagement • Genesys Voice Platform • CX Contact • Multimedia Connector for Skype • Genesys Voice Platform Studio for Business • Decisions • Genesys Web Engagement • Network SIP Server • eServices • Genesys WebRTC Service • Network T-Server ATT • Framework • Genesys Web Services and • Network T-Server GenSpec • Genesys Intelligent Automation Applications (formerly GAAP) • Network T-Server ISCP • Genesys Widgets • Genesys Co-browse • Network T-Server MCI • Gplus Adapter for Microsoft CRM • Genesys Customer Experience • Network T-Server NGSN Insights • Gplus Adapter for SAP Analytics • Network T-Server Sprint • Genesys Administrator Extension • Gplus Adapter for SAP CRM • Orchestration Server • Genesys Agent Scripting • Gplus Adapter for SAP Data Access Component • Outbound Contact • Genesys Desktop • Gplus Adapter for SAP ERP • Platform SDK • Genesys Info Mart • Gplus Adapter for SAP ICI Multi- • Pulse Advisors (formerly PMA) • Genesys Interaction Recording Channel • Real-Time Metrics Engine • Genesys Interactive Insights • Gplus Adapter for Siebel CRM • SIP Endpoint SDK • Genesys IVR SDK • Genesys Predictive Routing • SIP Feature Server • Genesys Knowledge Center • Genesys Voice Platform Voice Application Reporter • SIP Proxy • Genesys Media Server • Interaction Concentrator • SIP Server • Genesys Mobile Services • Interaction SDK • Solution Reporting (CCPulse+ • Genesys Pulse and CC Analyzer) • IVR Interface Option • Genesys Quality Management • SpeechMiner (Zoom) • intelligent Workload Distribution • Stream Manager • Genesys Rules System • License Reporting Manager • T-Server Aastra MX-ONE Supported Operating Environment 8 Product List • T-Server Alcatel A4400/OXE • T-Server Mitel MiVoice 5000 • Universal Contact Server • T-Server Avaya Communication • T-Server NEC NEAX/APEX • Universal Routing Manager • T-Server Nortel Communication • Voice Treatment Option • T-Server Avaya TSAPI Server 2000/2100 • Workforce Management • T-Server Cisco Unified • T-Server Siemens HiPath 4000 Communications Manager CSTA III • Workspace Desktop Edition • T-Server CSTA Connector • UC Connector • Workspace SIP Endpoint Supported Operating Environment 9 Product List Billing Data Server Billing Data Server Important Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support. Supported Operating Systems Billing Data Server Support OS Family Operating System Release Conditions Linux CentOS Linux 7 9.0.0 Supported Browsers No browser information at this time Supported Database/DB Clusters No DB information at this time. Supported Virtualization Platforms Tip See the global page that lists all Virtualization-related
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