News Digest™ November 2014 The Premier Organization for Municipal Clerks Since 1947

Connecticut Science Center (see page 16) IIMC STAFF DIRECTORY BOARD OF DIRECTORS News Digest™ ADMINISTRATION PRESIDENT • Executive Director Brenda K. Young, MMC, Nashville, Professionalism In Local [email protected] Government Through Chris Shalby [email protected] PRESIDENT ELECT Education Monica Martinez Simmons, MMC, , • Office Manager [email protected] Volume LXV No. 10 ISSN: 0145-2290 Denice Cox VICE PRESIDENT November 2014 [email protected] Vincent Buttiglieri, MMC, Township of Ocean, Published 11 times each year the News Digest • Finance Specialist [email protected] is a publication of Janet Pantaleon IMMEDIATE PAST PRESIDENT The International Institute of Municipal Clerks [email protected] 8331 Utica Avenue, Suite 200 Marc Lemoine, MMC, Winnipeg, Manitoba, Canada Rancho Cucamonga, CA 91730 • Administrative Assistant [email protected] Maria E. Miranda Chris Shalby, Publisher [email protected] [email protected] DIRECTORS - 2015 EXPIRATION Shawn Cullinane, MMC - I, Lindenhurst, New York Emily Maggard, Editor EDUCATION [email protected] Telephone: 909/944-4162 • (800/251-1639) • Certification Manager Kelly J. Lovette, MMC -- III, Goose Creek, FAX: (909/944-8545) Ashley DiBlasi [email protected] E-mail: [email protected] [email protected] Patty Dupuis, MMC - IV, Breaux Bridge, [email protected] Founded in 1947, IIMC has more than 60 years of experience • Education Specialist Terri Kowal, MMC - V, Auburn Hills, improving the professionalism of Municipal Clerks. IIMC Malinda Henry has more than 9,500 members representing towns, small [email protected] [email protected] municipalities and large urban jurisdictions of more than Linda Rappe, MMC - VI, Kasson, several million people. MEMBERSHIP [email protected] A portion of your annual membership dues goes toward • Director of Member Services Lana McPherson, MMC - VII, De Soto, Kansas publishing and distributing the monthly News Digest. Janis Daudt [email protected] Joann Tilton, MMC - IX, Manteca, [email protected] [email protected] IIMC is affiliated with 49 U.S., & Nine Canadian Associations. • Member Services Representative Jaap Paans, MMC - XI, Rotterdam, the Netherlands National affiliations: Tammy Schultz [email protected] • ATAM (Portugal) • JOSZ (Hungary) [email protected] • IAM (Israel) • SLCC (England) DIRECTORS – 2016 EXPIRATION Accounting & Association • UDITE (Europe) • VVG (The Netherlands) Paul Bergeron, MMC, I, Nashua, • IMASA (South Africa) • SOLAR (Scotland) • Software Group [email protected], • NAMCB (Bulgaria) • ADSO (England) Pilar Archer Kimberley Rau, MMC – II, Laurel, [email protected] [email protected] Inside… Computerized Business Solutions Lynnette Ogden, MMC – III, Millport, Alabama [email protected] President’s Message...... 3 • Doug Griffith Lanaii Benne, MMC – V, Franklin, Making the Budget Document Easier to Understand...... 6 [email protected] [email protected] Public Employees Not Prepared for Retirement...... 8 Nancy Vincent, MMC – VIII, Thornton, Where is the Next Generation of Clerks Coming From?...... 9 [email protected] Alberta Has More Resources to Prepare for Ebola...... 10 Alice Attwood, MMC – IX, Tonasket, Washington Disaster Recovery Partners in Use [email protected] Social Media & Websites to Share Information...... 11 Karla Graham, MMC – X, North Vancouver, BC, Canada 2014 City Clerk Salary Survey Results and Infographics...... 12 [email protected] 5 Great Apps Backed With Open Data...... 13 Volunteering On An IIMC Committee...... 14 DIRECTORS – 2017 EXPIRATION Online Courses Now Available for Andrew Pavlica, MMC, II, Garfield, New Jersey CMC & MMC Education Points...... 14 [email protected] Hartford Conference Spread...... 16 Maryann Hess, MMC, IV, Laurel, Mississippi What’s the Best Way to Deliver [email protected] Emergency Management Training?...... 18 Anne B. Uecker, MMC, VI, St. Francis, Millennials Demand Public Transportation, but Lose Out [email protected] by Skipping the Voting Booth...... 22 Denise R. Chisum, MMC, VII, Lee’s Summit, Tools to Help the Government Help the People...... 23 [email protected] From the Whitehouse...... 25 Renee Cantin, CMC, VIII, Alamogordo, New Mexico 5 Steps to Lasting Change— www.iimc.com [email protected] Debi A. Wilcox, X, Whitby, Ontario, Canada How to Make Permanent, Long-Lasting Change in Your Life.....28 Copyright 2014 by the IIMC 2015 Study Abroad Program...... 30 [email protected] International Institute of Municipal Clerks. Calendar of Events ...... 35 All rights reserved.

2 November 2014 IIMC News Digest 3 Continued on page 4 Continued President Duncan Wright, CPFA and his lovely wife Diane. wife and his lovely CPFA Wright, Duncan President My heartfelt gratitude goes out to SLCC 2013/2014

- for an amaz CPFA Past President Duncan Wright, ing conference and a wonderful year serving SLCC as President. He was a very gracious host and is very respected by his colleagues. My congratulations to the newly elected SLCC 2014/2015 President Linda Roberts, FILCM. It was easy to see her dedication to our Clerks Clerks around the globe face similar challenges and globe face similar challenges and Clerks around the we have the ability technology today’s concerns. With times from our to look for solutions to our challenging have to stay only in our don’t colleagues worldwide. We with a global comfort zone, we can expand our horizons to an organization perspective. How exciting to belong who can share and of nearly 10,000 members worldwide Our members know profession. add value to our Clerk’s and can share best what challenges we are faced with I absolutely practices without reinventing the wheel. it provides love this organization and what opportunities me as a member! - President’s Message President’s MMC K. Young, Brenda 2014-2015 IIMC President, Husband Roger Kelso. Enjoying the Roaring 20’s Banquet Evening. the Roaring 20’s Enjoying Husband Roger Kelso. What a joy to have the opportunity to network and As your President I had the honor of represent- As your President I had the honor “Challenging Times… Challenging Solutions” Challenging “Challenging Times… 40th National Conference of the The theme for the Jaap Paans, MMC Region XI Director, IIMC President Brenda K. Young, MMC and Young, K. Brenda IIMC President MMC Region XI Director, Jaap Paans, November 2014 November ence empowered attendees with valuable knowledge and allowed time for the IIMC representatives to discuss Broadening Horizons on an International Perspective. to be cheerleaders for our seized the opportunity We great organization IIMC! The session allowed us to share our own personal experiences with IIMC and to spread the word about the growing number of benefits and value Throughout the years, IIMC of being an IIMC member. has continued to explore avenues of reaching Clerks on a global scale. Our organization realizes that Municipal learn best practices to adapt and succeed during these Solutions”. The confer “Challenging Times…Challenging ing IIMC at the SLCC Conference along with Region XI ing IIMC at the SLCC Conference along Director Jaap Paans, MMC and Executive Director Chris Shalby. Society of Local Council Clerks (SLCC) was very appro- Society of Local Council Clerks (SLCC) profession. The SLCC priate and right on target with our 9th-11th, 2014 October Conference was held Thursday, in beautiful Bristol, England. IIMC News Digest

professionPresident’s and I know that she Messagewill lead SLCC with dignity and grace. Thank you to the officers and staff for an amazing educational program and for your warm hospitality! I am looking forward to our continued part- nership as we promote awareness of the Municipal Clerk worldwide. As we enter this season of thanksgiving may we be reminded of the special friendships and partners we have gained through our participation in the International Institute of Municipal Clerks. I am very thankful for each and every one of you as members and for the opportunity to serve you as your President. Best Wishes, Brenda My quick stop in London on my return home. Big Ben

4 November 2014 IIMC News Digest

The Municipal Clerks Education Foundation is a diverse team of volunteers who are passionately committed to raising endowed dollars whose earnings help IIMC pursue its educational objectives.

 Invest in municipal clerk education  Walk the talk  Fund CMC scholarships  Strengthen global learning  Fund MMC scholarships  Honor yourself  Strengthen Institute attendance  Honor your profession  Remember a loved one  Honor MCEF’s first President Lyle A.  Thank and honor a mentor Schwarzkopf  Thank and honor Institute Directors  Fund Regional conference registration  Sponsor conference speakers grants  Give at a higher Society level  Upgrade technology for IIMC HQ  Support State/Provincial/National grants  Honor past IIMC/MCEF Board  Begin or grow an endowment members  Pay it forward  Increase awareness of MCEF’s mission  Thank MCEF for prior scholarship  Make a tax deductible donation  Fund educational materials  Show gratitude to MCEF  Honor IIMC’s first President Arthur J.  Support Institute Director’s Colloquium Shinners  Strengthen the profession  Support IIMC education programs  Thank IIMC staff

Name:

City/Agency:

Address:

Amount: $30 Other: $ Email:

Why are you giving? Return flyer and check payable to MCEF to: Return flier and check payable to MCEF to: MCEF Treasurer 410MCEF E. Washington Treasurer Street 410Iowa Washington City, IA 52240 Street For credit cardIowa payments City, call IA IIMC 52240 at 909.944.4162 For credit card payments call IIMC at 909-944-4162 November 2014 5

6 Organization: Recommendation: information presented. communication, whichmakesiteasiertocomprehendthe benefit fromahighqualityreportthatpromotesbetter elements isessential.Usersofthebudgetdocumentwill budget document,aconcisesummarythatcapturesthese of thetimerequiredtoreadandunderstandentire funding), andtherationalebehindkeydecisions.Because identifies theservicestobeprovided(alongwith Background: Approved byGFOA’s ExecutiveBoard: February2014 Type: BestPractice including: ment. Therearesixmajorsectionswithinthecriteria sequence thatmaybeusedtoorganizeabudgetdocu - Budget PresentationAwards Programarearrangedina the twenty-sevencriteriainGFOA’s Distinguished ments maydeveloptheirownorganizingprinciples, mation throughamorelogicalsequence.Whilegovern- lessens redundancyandallowsforabetterflowofinfor and greatercomprehensionofthebudgetdocument. following guidelinestofacilitatebroaderconsumption (GFOA) recommendsthatgovernmentsincorporatethe IIMC News Digest The budgetdocumentisveryimportant,sinceit 6. 5. 4. 3. 2. 1. Improving theorganizationofabudgetdocument The GovernmentFinanceOfficersAssociation placed inthesamesection. supplemental section).Similar topicsshouldbe Document-wide criteria(glossary andstatistical/ Departmental information,and Capital anddebt, Financial summaries, Financial structure,policyandprocess, Introduction andoverview, Easier toUnderstand Making theBudget Document - or externalfeaturethathighlights majorpointsfrom Highlights. document shouldbeconsistentbetweendepartments. instance, departmentalpresentationswithinabudget vidual doesnotoverlaporcontradictthatofanother. For mation ispresentedinawaythattheworkofoneindi - content ofthebudgetdocument,makesurethatinfor Consistency. ability toreadthebudgetdocument. However, beawareoflargefilesizesthatcanhinderthe option. andeffective formats makesthisanaffordable to understand.Thegrowinguseofelectronicdocument can beagooddesigntoolandmakeinformationeasier pages. The use of color (especially in charts) and pictures hyperlinks betweenthetableofcontentsandspecific document shouldusesuchoptionsasbookmarksand majorsections.Anelectronic and dividerstodifferentiate ments shouldhaveanappealingfrontcoverwithtabs and easytouse,butattractive.Hardcopybudgetdocu- Design. the content. improves thecredibilityofbudgetdocument,soproof budget document.Eliminatingnumericalerrorsandtypos can distractfromtheprimarypointspresentedin easier tofollow. Aninordinateamountofaccountdetail ing headcount/positiondatawithoutdecimalpointsis waytopresentdata.Show- schedules isaneffective Rounding dollarstothousandsormillionsinthefinancial data towhatisnecessaryinconveyingkeyinformation. number offinancialschedules,text,andsupplemental standing ofagovernment’s budgetdocument.Limitthe Detail. A budget-in-briefcanbepresented asaninternal individualsusually contributetothe Since different The designofthebudgetdocumentshouldbesimple Excessive detailcanproveahindrancetotheunder November 2014 Continued onpage7 - - IIMC News Digest

Making the Budget Document Easier…Continued from page 6 the budget document. Governments frequently use budget-in-briefs as a supplement to their main budget document. Whether presenting information in a budget- in-brief or the main budget document, the effective use of tables, charts, and graphs can help in communicating information, which then saves narrative for analysis/ interpretation.

Format. The usefulness of a document is enhanced when a government observes the following formatting conven- tions. If a document is issued in hardcopy form, the website version should be identical. Font size, page layout (i.e., portrait versus landscape), and direction should be consistent throughout the report. Pages should be numbered sequentially, avoiding special characters. Also, page numbering should be synchronized between electronic and printed versions. GFOA’s best practice on Website Presentation of Official Financial Documents goes into more detail on how to present an electronic document.

Committee: Governmental Budgeting and Fiscal Policy

References: Best Practice: A Framework for Improved State and Local Government Budgeting, NACSLB, 1998. Best Practice: Statistical/Supplemental Section of the Budget Document, 2005. Best Practice: Presentation of the Capital Budget in the Operating Budget Document, 2008. Best Practice: Website Presentation of Official Financial Documents, 2009. Best Practice: Presentation of the Departmental Section in the Operating Budget Document, 2012. Budget Awards Program: Building a Better Budget Document, John Fishbein, GFOA, 2013.

GFOA Website: Budget Awards Program Home Page.

This article has been reprinted from gfoa.org. Feel free to visit their website for more best practices resources and information.

November 2014 7 8 threefold, according tothewhitepaper. providers canhelpemployees prepareforthefutureare the newsletterforNational AssociationofCounties. all futureretirementneeds, accordingtoCountyNews, benefit packagealonewilllikelynotbesufficient to meet they mustalsomakesurenewemployeesunderstand a fits packagesremainattractivetonew, skilledworkers, Marsh, NAGDCApresident,inthewhitepaper. retirement readinessresponsibilities,”writesRalph cant challengetoensureemployeesrecognizetheir new mean thatpublicsectoremployersarefacingasignifi - that arelivinglongerandincreasesinmedicalexpenses numbers. “Thecombinationofchangingbenefits,retirees • • • • ica isonthevergeofaretirementcrisis.Consider: Retirement Education,severalstatisticsindicateAmer istrators (NAGDCA)bytheInternationalFoundationfor Association ofGovernmentDefinedContributingAdmin- prepared forretirement. them localgovernmentemployees,willnotbefinancially IIMC News Digest retirement. of theirparticipantswillhavetoworkduring More than75percentofplansponsorssaymost income. on SocialSecurityfor90percentormoreoftheir About 46percentofunmarriedelderlypersonsrely ably afterretirement. dent” theywillhaveenoughmoneytolivecomfort- Only 13percentofworkerssaytheyare“veryconfi- plans, islessthan$25,000. value oftheirprimaryhomesandanydefinedbenefit household’s savingsandinvestments,excludingthe 57 percentofworkersreportthetotalvaluetheir Ways bywhichpublicemployersandretirementplan And whilepublicsectoremployersmustensurebene - Public sectoremployeesareincludedinthese According toawhitepaper, preparedfortheNational An increasingnumberofAmericanworkers,many By DerekPrall,AmericanCityandCounty Prepared for Retirement Public Employees Not - dcounty.com solutions. You cansubscribetotheirmagazine atwww.americancityan- with news,governmenttrends,policyalternativesandoperational magazine maintainsitsleadershippositionbyprovidingthesereaders and implementinggovernmentpolicy, programsandprojects.The city, countyandstateofficialswhoarechargedwithdeveloping ment since1909.Themagazineservesapowerfulaudienceof American City&Countyhasbeenthevoiceofstateandlocalgovern - county.com. This articlewasreprintedwithpermissionfrom:americancityand - blowing-benefits-package). of thetopic(http://americancityandcounty.com/finance/ benefits, checkoutAmericanCity&County’s coverage projected outcomes look bleak, according to readiness aswellhelpthemtakeactionshouldtheir help themunderstandandgaugepersonalretirement responsible fortheirownretirements,employersmust • • • robust savingsplans Encouraging employeeparticipationinvoluntary ethnicity andgeneration betweengender,ning needs,includingthedifferences Expanding educationalprogramstoaddressplan- retirement readiness to measurethecompletepictureofanemployee’s personalizedretirementassessmenttools By offering For moreinformationonchangestopublicemployee As publicemployeesarebecomingincreasingly November 2014 County News. experience toservetheneedsofcommunity. for peopletakingpositionswithoutthequalificationsor ing inthewings,there’s thepotentialforashortage,or level. Whilethere’s alargenumberofdeputyclerkswait- Results pointtoanagingworkforceoninternational was nodisparitybetweenCanadaandtheUnitedStates. Regionally, verylittle,andthere theresultsdiffered 1% ofrespondentsstatedtheywereyoungerthan30. responded fallintothe30-49-year-old demographic.Only large contingentinwaiting.60%ofdeputyclerksthat or astheirclerksretire.Anditseemslikethere’s a clerks toadvancetheircareersatnewmunicipalities The surveyresultsunderlineabigopportunityfordeputy Abound! Opportunities people retireoverthenextyears? to fillthecriticalroleofclerkasalargenumber question whenlookingatthesenumbersis:Whoisgoing around 50%ofclerkstoretireinthenext10years.The safe tosuggestthat,basedontheresults,youcanexpect stopped shortofsayingtheywillberetiringsoon,it’s old, and20%wereover60yearsold.Whilepeople North America.65%ofrespondentswereover50years Over 15,000clerksreceivedthesurveyfromacross staggering numberofclerksarenearingretirement. the iCompass2014MunicipalClerksSurveyshowthata government oranotherprofession,buttheresultsfrom Clerks havealotofjobexperience,whetherit’s inlocal November 2014 IIMC News Digest of ClerksComing From? Where istheNext Generation might helptofillthevoid. ized-training forclerksatpost-secondaryinstitutions educational backgrounds.Butitseemslikemorespecial- of post-secondaryeducation.Clerkscomefromdifferent education foundabout8outof10clerkshadsomeform clerks, resultsfromtheMunicipalClerkssurveyon Despite alackofuniversityprogramsdesignedtotrain young peopletotheprofession. point outaneedforheightenedfocusonrecruiting support. ThenumbersfromtheMunicipalClerk’s survey on regionalclerkassociationstoprovidetrainingand making uptheday-to-day, alotofpressureisbeingput jump intotheposition.With legislationandcriticaltasks Any experiencedclerkwilltellyouthatcan’t just A Need for Training served whentheyleave. train theirreplacementtoensurethecommunityiswell when aclerkmoveson.Also,asmentor, clerkscanhelp systems willputadeputyclerkinpositiontosucceed records-management systems.Thesesimple,streamlined of governmentshavemovedtopaperlessmeetingand you canneverstartplanningearlyenough.Anumber To facilitateasmoothtransitionandleaveyourmark, Providing aFoundation for theNext Generation 9 and respondforaslongthisstateexists. continuing toimproveourabilitydetectEbolaearly counterparts toprotectAlbertans.We arecommittedto to workwithAlbertaHealthServicesandourCanadian 10 IIMC News Digest NE

W - Dr. JamesTalbot, Alberta’s ChiefMedicalOfficerofHealth to Prepare for Ebola Alberta HasMore Resources News from Alberta Alberta Healthcontinues providers andAlbertans. to frontlinehealth-care new supportandresources ness forEbola,providing strengthen itsprepared- Alberta continuesto • • • • • • New resources for preparedness This releasewasprintedfrom:http://alberta.ca resources available. that ourprovincehastheappropriateexpertiseand of theprovincesandterritories.Albertabelieves Ebola RapidResponseTeams todeployattherequest The PublicHealthAgencyofCanadahascreated airports. to trydeployquarantineofficersallinternational The GovernmentofCanadahasmadeacommitment exercises, aidedbythetrainingpacks. tive equipmentsessions;andtable-topsimulation nities includehands-onpracticeandpersonalprotec- inOctoberalone.Theseopportu- having beenoffered more than200Ebolaeducationandtrainingsessions Training andpracticeopportunitiescontinue,with Alberta HealthServices. Training packshavebeendistributedtoallzonesof Ebola PersonalProtectiveEquipmentStarterand information accessibility. redesigned onOctober31tofurtherimprovethe AHS’ Ebolawebpageforhealthprofessionalswas professionals. guidance andinformationforAHShealth-care week, andprovidesanadditionalsourceofsupport, 24hoursaday,This lineisstaffed sevendaysa andphysicians. Alberta HealthServices(AHS)staff A new1-800linewasestablishedonOctober30for November 2014 IIMC News Digest

Disaster Recovery Partners in New Mexico Use Social Media & Websites to Share Information

Getting information about ongoing disaster recovery 2. Once you have your Twitter account, sign in operations in New Mexico is as simple as following state and in the search box, type in “NMDHSEM” or and federal emergency management agencies on Twitter “femaregion6.” and/or visiting their websites. 3. At DHSEM or “femaregion6”, click on the The New Mexico Department of Homeland Security “Follow” box. and Emergency Management (NM DHSEM) provides 4. Receive daily tweets and re-tweet to your response, recovery, mitigation and preparedness informa- followers when you can. tion online at www.nmdhsem.org/. DHSEM is the state’s homeland security and emergency management agency. FEMA’s mission is to support our citizens and first The agency works to identify and lessen the impacts of responders to ensure that as a nation we work together emergencies, disasters and threats to New Mexico by to build, sustain, and improve our capability to prepare developing effective prevention, preparedness, mitiga- for, protect against, respond to, recover from, and miti- tion, response and recovery actions for all disasters and gate all hazards. emergencies. This release is reprinted from www.fema.org. The Federal Emergency Management Agency . (FEMA) not only provides information on www.fema.gov, but creates a disaster-specific website whenever there is a federal declaration. Information on the October 6 decla- ration and subsequent amendment on October 24 for July 27-August 5, 2014 floods can be found at a www.fema. gov/disaster/4197. Use www.fema.gov/disaster/4199 to locate information about a second declaration, approved on Oct. 29 for September 15- 26, 2014 flooding. In addition to the websites, New Mexicans can get information from NMDHSEM and FEMA by following both agencies on Twitter. The NMDHSEM twitter site at https://twitter.com/NMDHSEM has nearly 3,500 followers, while the FEMA Region 6 twitter site at https://twitter.com/femaregion6 has more than 10,000 followers. Both Twitter sites deliver news about response and recovery operations, ongoing preparedness campaigns, mitigation practices, safety measures, hazard alerts and other crucial information. You can become a NMDHSEM and FEMA Region 6 Twitter follower in just four easy steps: 1. You will need a Twitter account. If you don’t have one yet, follow the instructions on Twitter.com to create one.

November 2014 11 12 IIMC News Digest By BlackMountainSoftware Results andInfographics 2014 CityClerkSalarySurvey com/2014/11/03/2014-city-clerk-salary-survey-results-infographic/ Reprinted withpermissionfrom www.blackmountainsoftware. What we found was interesting! very mountainsoftware.com/2013/03/11/city-clerk-salary-how-much-money-does-a-city-clerk-make/). about CityClerkpaycomparisons,checkoutlastyear’s CityClerkSalarySurvey(www.black- • • • 4. 3. 2. 1. salary. CityCouncil,Mayor,to paintanaccuratepictureofhowpopulationaffects andCityClerk in aCityClerksalarysurveytofindoutmoreaboutCouncilandpay. We wanted policy atall. iPads, netbooks,andmobilephones,while15percent prohibitit,and40percenthaveno Twenty percentofcitiessubsidize andallowuseofself-ownedmobiledevicessuchas Thirty-eight percentofcitiesutilizepaperlessrecord keepingandmeetingnotes. The averagevoterturnoutis40percent. Thank youtoalltheCityClerkswhohelpedbyparticipating inthissurvey. To seemore In additiontothesalaryinformationwefound,also foundafewothernotablestatistics: between populationsofover25,000tounder50,000 (a$9/hrdifference). and dramatic betweenpopulationsoflessthan5,000tounder25,000(a$7/hrdifference), big-City Clerkwillmakemorethandoublethat($48/hr)!However, thejumpinpayismost able. ACityClerkinatownwithlessthan5,000peoplemakesaround$23/hr, whilea City Clerksalaryisdirectlyrelatedtothepopulationofcity;however, thegapisvari- 250,000 to500,000. lation, thegreatersalary, averaging$112,000foraMayorofcitywithpopulation than 5,000peoplemakes,onaverage,amere$7,000/year;however, thegreaterpopu- Mayor salaryisdirectlyrelatedtothepopulationofcity. AMayorofacitywithless council membersfromlargercitieswhommeet2-3times/month. with 50,000-100,000residentsmeetthemostoften(3-4times/month),yetmakelessthan between thenumberofmeetingsandamountcouncilmembergetspaid,ascities than 5,000),generallyCityCouncilmeets2or3timespermonth.Thereislittlecorrelation Most councils meet 2-3 times per month. With the exception of very small populations (less higher. dramatically higherforpopulationsof100,000ormore:from$21,000/yrto$77,000/yr gas itcoststogetthemeeting—anaverageof$2,400ayear!However, thatnumberis with under5,000residents,thesalaryofaCityCouncilmembermayjustbelessthan The higherthecitypopulation,CityCouncilpay–byquiteabit!Intowns What welearnedfromthe2014CityClerkSalarySurvey: Last month,weaskedmembersofourLinkedInGroup,TheCityClerkCafe,toparticipate November 2014 Trulia Archimedes specific totheir situationandgetanswers frombrokers, nity ofexperts(Voices) that letpeopleaskquestions ing, renting,andmoving.It providesanonlinecommu- gives youthedatatomake decisionsaboutbuying,sell- real estate,andneighborhood characteristics,Trulia and apartmentsforsale rent,trendsandpricesin you mightbeinterestedinmoving.Lookingatthehomes • Study; andMedicaredatasets. Institutes ofHealthsuchastheFraminghamHeart Control andPrevention;trialdatasetsfromtheNational and NutritionSurvey;theU.S.CentersforDisease products usefederalopendatafromtheNationalHealth medicine ratherthangeneralguidelines.Archimedes’ individualized treatments byenablingmoreeffective models arekeytoimprovingmedicineandoptimizing makers analyzehealthoutcomes.Thesequantitative anindividual’saffect healthrisk,andhelpdecision- interventions,predicthowinterventionswill effective models todoctorsandpatientssothattheycanfind conferences. the communitytogether, likedatajams,meetups,and businesses onaspecificchallengeateventsthatpull created fromworkingwithdevelopers,educators,and of thekindapps,visualizations,andanalysesthatare public usingopengovernmentdata.Theseareexamples hundreds ofapplicationsthathavebeendevelopedbythe on Github. Data.gov throughusabilitytestingandopenengagement transparency. We alsorecentlyredesignedthewebsiteat tracked openlyandcompletedtomilestonesforfull tion) arecross-postedandenteredinGithub.These public interactions,andnewideas(fromanyinterac- process involvesopencivicengagement.Allteamideas, just providingopendataandsourcecode,theentire November 2014 IIMC News Digest nhanes-2009-2010 taset/national-health-and-nutrition-examination-survey- Health andnutritiondata:http://catalog.data.gov/da- Trulia providesinsightsinto neighborhoodswhere Archimedes makestoolsthatgivequantitative Today, Iwanttosharewithyoujustfiveofthe Data.gov hastakenopensourcetoheart.Beyond 5 Great AppsBacked WithOpenData HelloWallet • • datasets. and more,manyofwhichareexplicitlyusingData.gov crime, parks,census,governmentrepresentatives, about theneighborhood’s services,environment,schools, agents, andothers.Trulia alsoprovidesinformation Red Cross Hurricane SaferCar • relate toretainingandrecruitingpeoplethecompany. options, healthcarecosts,andtaxliabilities,asthose The appalsohelpsbusinessestolookatretirementplan ness, debtlevels,emergencysavings,andhealthsavings. of thesubjectsforindividualsincluderetirementreadi- and tolearnaboutstartmakinginvestments.Some was issuedtocreatesome oftheseappsandconcepts, the livesofcitizensinAmerica. A90-daychallenge storm waystoputgovernment datatouseimprove businesses, NGOs,andgovernment participantstobrain- Safety Datapaloozaandbrought togetherdevelopers, • improved service. of governmentservicesthatprovideanAPIaswell for child seats.Thisappisanexampleofagrowingnumber recalls andcomplaints,informationaboutinstalling tion, consumerscanlookatnewandusedcarratings, from theNationalHighwayTraffic SafetyAdministra- portation. Poweredbydataonfive-starsafetyratings by usingtheSaferCarappfromDepartmentofTrans- system fish-and-wildlife-service-national-wildlife-refuge- Wildlife refugedata:http://catalog.data.gov/dataset/ congress-direct-download dataset/congressional-districts-of-the-united-states-112th- Congressional districtdata:http://catalog.data.gov/ pation-sipp data.gov/dataset/survey-of-income-and-program-partici- Income andretirementprogramdata:http://catalog. new-car-assessment-program-ncap-5-star-safety-ratings Five starratingdata:http://catalog.data.gov/dataset/ HelloWallet helpspeopletomanagetheirmoney, The Safety.Data.gov communityofData.govhelda Consumers lookingforanewcar, canfindasafercar Continued onpage29 13 14 work. CommitteesmeetduringtheAnnualConference to creative abilitiesandtalentstohelpthesystem.” Committee isanexcellentwayformemberstousetheir Young, MMC,Nashville,Indiana.“Volunteering fora leaders,”saidIIMCPresidentBrendaKay ing effective can enhancetheirskillsandproficiencytowardbecom- tee wasformedtoaccomplish. the challengeofgettinginvolvedinworkcommit- a committeeorservingasmember, youface Organization hastoworkwith.Whetheryouarechairing IIMC Committeeisoneofthemostproductivetoolsthis and lookingoutforitspresentfutureinterests.An committed tohelpingtheirOrganization’s development IIMC Committeeconveysapledgethatthemembersare forth bythevolunteers.Asavolunteer, workingonan put oping newideas.Eachprojectdependsontheeffort ence planning,coordinatingspecialprojectsanddevel- help anorganizationinmanyways:fundraising,confer IIMC restswithitsvolunteers.Volunteers areneeded to The coreandessenceofanymemberorganizationlike For CMC &MMCEducation Points Online Courses Now Available have anyquestions,please contactAshleyDiBlasi,[email protected] . payments foronlinecourse registrations.RegisterNow!http://advance.captus.com/IIMC/default.aspx Ifyou available courses.Allregistrations andpaymentsarehandledthroughCaptus Press.IIMCisunabletoaccept tion pointper2hours.Pleaseusethelinkbelow togetstartedandreceivemoredetailsregarding the and certificationneeds.Eachcompletedcoursequalifies for1CMCEducationorMMCAdvanced Educa- IIMC News Digest IIMC needsCommitteememberswhoareprepared to “IIMC providesasettingforitsmemberswherethey Involvement isthekeytogrowthanddevelopment. IIMC is offering twoonlinecourses throughCaptusPresstoassistyouwithyourprofessionaldevelopment IIMC isoffering sional andSocialContributions. Experience ortwopointsperyeartowardMMCProfes- Committee willreceiveonepointperyeartowardCMC Editor’s Note:IIMCmemberswhoserveonan An IIMCCommittee Volunteering On - www.iimc.com, clickonMembership. ing forCommitteework. Enthusiasm iscontagious. committee todoso,thewillbesuccessful. participate, getinvolved,andencourageothersonthe committee willdetermineitssuccessorfailure.Ifyou influence onthedirectionyourOrganizationtakes. you putintoyourworkonthecommitteehasadirect the decisionsmadebyBoardofDirectors.Theenergy attributable toyou--themembers. through teleconferences,E-mailormail.IIMC’s growthis tee. MostCommitteeworkisdonethroughouttheyear not havetoattendtheConferenceserveonaCommit- strategies andobjectivesfortheupcomingyear. You do review thepreviousyear’s accomplishments,anddiscuss You canfindandcompleteanapplicationon Put yourinputandinsighttogoodusebyvolunteer Your contributionsandyourparticipationonthe The findingsofacommitteehavedirectimpact November 2014 - IIMC News Digest

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November 2014 15 IIMC News Digest Science Center

How do you get people interested in science? Engage them. With 150 hands-on exhibits, a state-of-the-art 3D digital theater, four educational labs, plus daily programs and events, the Connecticut Science Center offers endless exploration for children, teens, and adults. From physics to forensics, geology to astronomy, visitors have the sciences at their fingertips. The implications for Connecticut’s science education are promising. The Science Center offers exciting tools to help educators and parents bring textbooks to life. Creating unforgettable experiences with science motivates students and visitors of all ages to enthusiastically embrace 69th Annual Conference science at school, at home, and in their Hartford, CT communities.

Sunday, May 17 thru Wednesday, May 20, 2015 With an attraction of this magnitude, exhibits rivaling the most unique in the world, programs with the potential to become national models, partnerships The 69th IIMC Conference Prelimi- with a range of educational organiza- nary Program was mailed and is tions, and involvement from global available to download. business leaders and benefactors, the The Program was mailed to Science Center is Connecticut’s premier IIMC members: destination for informal science learn- • Who have attended at least ing, and is well on its way to becoming ONE conference since 2010 the state’s foremost Science, Technology, through 2014 In Region I Engineering and Mathematics (STEM) resource. • In Region X (CANADA) • In Region XI (OUTSIDE NORTH AMERICA) For more information, con- tact Executive Director Chris Shalby at [email protected]

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16 November 2014 IIMC News Digest Relive The Roaring ‘20s …

IIMC is going back, way back to a time of the Flap- per, the Jazz Age, the Model T, the Vacuum Cleaner and fun. More Americans lived in cities than on farms. The nation’s total wealth more than doubled dur- ing this time, and this economic growth swept many Americans into an affluent but unfamiliar “consumer society.” People from coast to coast bought the same goods, listened to the same music, did the same dances and even used the same slang! The 1920s were roaring indeed! IIMC’s 2015 All Conference Event will feature the Roaring ‘20s theme and will be held in the landmark Marquee featuring The Gershon Fox Ballroom and the Mezzanine Lounge. Upon entering the Marquee’s doors, you will experience its elegant art deco décor and refined city style, replete with soaring marble col- umns, beaded chandeliers and terrazzo marble floors: all combined as one grand space for Delegates to enjoy a cultural, fun and exciting evening of networking and camaraderie. Located in the heart of downtown Hartford, the Marquee is within walking distance of both IIMC Hotels. Delegates will enjoy sumptuous fare, live music and dancing all in ‘20s style ambiance. Attendees are encouraged to wear clothes reflective of that era. WHEN: Tuesday, May 19, 2015 • WHERE: Marquee 960 • TIME: 6 p.m. to 9 p.m. • ATTIRE: Roaring ‘20s style attire

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November 2014 17 management orhomelandsecurityactivities, which organization andwhoareyour targetaudiences? and utilitycompanies. of Water Resources,DepartmentofFoodandAgriculture, activities withintheICSframeworkforDepartment management. Forexample,wedevelopedspecialized agency’s specificroleandresponsibilitiesinemergency and homelandsecurity. gency operationscenterfunctions;hazardousmaterials; areas: generalemergencymanagement,suchasemer sector. Ourtrainingisdivided intothreemainfunctional for stateandlocalgovernmentpersonneltheprivate emergency managementandhomelandsecuritytraining California? profession. trainingforthe ing coursesandwhatmakesforeffective management training,theprosandconsofonlinetrain- Degree taskforce. and HomelandSecurityEducationConsortium’s Bachelor She alsoco-chairstheCaliforniaEmergencyManagement lum, includingscenariodevelopmentandexercisedesign. state- andfederal-levelemergencymanagementcurricu- in thepublicandprivatesectors.Mayerisauthorof design. Shehasservedasatrainerandprojectmanager of training,fromprogrammanagementtocurriculum of experienceinemergencymanagementandallaspects Office ofEmergencyServices(OES).Shehas20years courses. the deliveryofIncidentCommandSystem(ICS)basic aspects ofemergencymanagementtraining,especially Internet, distancelearninghascometodominatemany cantly overthelast25years.With theadventof 18 IIMC News Digest Our targetaudience isanyoneinvolved inemergency In suchalargestate,howis trainingdeliveredbyyour We alsodevelopcustomized coursesbasedonan The CalOESTraining Branchisresponsiblefor What typesoftrainingareyouresponsible forwithin Mayer respondedtoquestionsaboutemergency Curry MayeristhestatetrainingchiefforCalifornia’s Emergency managementtraininghaschangedsignifi- By: EricHoldeman Emergency Management Training? What’s theBestWay toDeliver - this typeoftrainingdelivery? a self-pacedmanner. Whatare theupsidesanddownsidesof life practice. situations andcircumstances.We havehadlotsofreal- we havebeenabletosuccessfullyuseICSinavariety of the factthatCaliforniaexperiencesalltypesofdisasters, types ofevents,fromsmalltoverycomplex.Anddue to stood systemthatexpandsandcontractstomanage all some otherareaofpublicsafety. ICSisaneasilyunder work evenifyouarenotafirefighterorpoliceofficer or operations, planning/intelligence,logisticsandfinance. using thefiveICSfunctionsofmanagement/command, to useandfitintotheemergencymanagementsystem mental andnongovernmental,privatepublic—how teach peoplefromalltypesoforganizations—govern- been largelyduetothefactthatwehaveable large sportingevent,politicalconventionorparade. project. Anon-disastereventwouldincludethingslikea large event,disasterandnon-disaster, oralargecomplex efficient toolthatmaybeusedtomanagevirtuallyany and nation/cooperation. ICSisanextremelyeffective and itspoliticalsubdivisions),interagencycoordi- are mutualaid,theoperationalareaconcept(acounty contributes greatlytoitssuccess.Theothercomponents harmonized? SEMSandICSbeen ment System(SEMS).Howhave - from theCaliforniaStandardizedEmergencyManage absorbed byparticipants. workshop activitiesisthemostmeaningfulandbetter emergency management,in-persontrainingcoupledwith we havefoundthatforthosewhosemainjobisnot While werecommendonlinetrainingforbasicconcepts, actually includesmostpublicandprivateorganizations. There are many trainingcoursesonlineanddeliveredin There aremany We havedonesobyexplaining howthoseconcepts The successofbothSEMSandICSinCaliforniahas ICS isoneofthefourcomponentsSEMSand principlesofICScamedirectly ofthekey Many November 2014 Continued onpage19 - IIMC News Digest

What’s the Best Way to Deliver Emergency…Continued from page18

Online training is a good option for communicating emergency management, in-person training with work- basic concepts. It is also very efficient and inexpensive shop activities to reinforce concepts and roles is most (once the training has been developed). That being said, effective. people tend to remember concepts more easily when they What types of training are best suited for online are given an opportunity to practice those concepts with delivery, and what is best done in a conventional classroom some type of activity. setting? It is possible to practice activities online, however, Basic concepts may be successfully conveyed in practicing new concepts with other participants not only an online setting, but must be followed up with some helps with retention, but provides the additional benefit type of practice. Online training is also a good vehicle of interaction with those who often also provide different for refresher training following an in-person classroom perspectives. Emergency management success is based experience. on relationships and sharing of information. Practicing emergency management concepts in person during class- Emergency management courses are best accom- room training and exercises fosters and supports those plished with a live instructor and the ability for partici- all-important relationships. pants to interact with one another during class. This does not have to be a conventional classroom setting. For I have had many organizations come to me after their example, this may be accomplished by video conferencing personnel have completed some type of online training or webinar. and say that they now want training of the same type with a live instructor, because they feel the concepts Training with practical exercises and activities is did not stick with participants. If your main job is not the most effective in conveying complex concepts while Continued on page 20

November 2014 19 IIMC News Digest

What’s the Best Way to Deliver Emergency…Continued from page 19 providing opportunities for practicing new roles and or general public safety, etc.) whether you have support responsibilities in a safe environment. In-person, inter- staff, and the knowledge, skills and abilities of your active training that includes a tabletop exercise that co-workers. reinforces concepts learned in training is highly success- Most emergency managers would agree that the ful with excellent retention rates. acquisition of those skills is best gained through a vari- Twenty-five years ago the focus on training in emer- ety of sources: formal education (including classroom, gency management was on the Professional Development activity focused courses) online, exercises and real-world Series (PDS). Do you think it has any relevance in today’s experience. The PDS series is a good way to learn emer- world of emergency management? gency management fundamentals. FEMA’s PDS is now done through the independent What’s your advice to people seeking a career in emer- study format. It provides a lot of good information. It is gency management with no direct experience? definitely still relevant, yet I think the more important The best way to get some practical experience is to consideration for emergency managers is what their do volunteer work, not only for the traditional organiza- goals are for becoming accomplished in their field. tions that we usually think of, such as the American Red What are the knowledge, skills and abilities needed Cross, but also by talking with local emergency manag- to perform the tasks an emergency manager will be ers and offering your services. Most local governments called on to do? The answer to that is complex, as it welcome someone who is enthusiastic and willing to depends on not only your geographical location, but learn while helping out. also on the level of government at which you work, the Many of the college programs in emergency manage- discipline under which you primarily operate (law, fire ment, community level to bachelor’s and master’s degree, require some type of field work, which is also a good way to get experience. It is important for new emergency managers to blend academic work with hands-on experi- ence. Volunteering is the best way to do so. There are many websites that will match skills and interests with volunteer organizations, including CaliforniaVolunteers and VolunteerMatch.org. What advice do you have for midcareer profession- als who have five to 10 years of experience in emergency management? Branching out into a segment of emergency manage- ment that is new for them provides an opportunity to add new skills, make new contacts and expand their perspective of emergency management. Learning about public health, agricultural issues or cybersecurity are all examples. There are usually no-cost or low cost courses and easily accessible research in almost every area. Another way is to join a working group or task force in an area of interest. Engaging the private sector is mutually benefi- cial for both the emergency manager and the private- sector personnel, and most often brings a very different perspective to the emergency management profes- sional about what the field means to our private-sector partners.

Continued on page 21

20 November 2014 IIMC News Digest

What’s the Best Way to Deliver Emergency…Continued from page 20 We are bombarded with so much information from Participant background skills and experience are so many different sources it can become overwhelming. culled to place participants in a role in the exercise that Deciding on what areas to focus on and what sources of will be of benefit when they go back to their regular job. information are most accurate and accessible is key to Participants are from different disciplines and some- keeping up with new ideas and new technologies while times different levels of government. That provides not not becoming overwhelmed only different perspectives, but also mirrors what real- What advice do you have for senior emergency manag- life collaboration will be like. ers in supervisory positions and lead emergency manage- I was fortunate enough to be a participant in the ment programs? class and then an instructor. Each class is a little bit For senior emergency managers who provide direc- different based on the mix of participants. It is not only a tion to programs, the most important thing to remember great way to learn about emergency operations centers, is to surround yourself with subject-matter experts and it also provides participants with a number of contacts in then use them to your advantage. other disciplines that they will most likely use through- As a senior emergency manager, remember that you out their career. don’t have to know all the answers, you just need to This story is reprinted with permission from: know where to go to get them. It’s OK to rely on subject- www.emergencymgmt.com/training/Best-Way-Deliver-Emergency-Manage- matter expertise and to delegate. By the time you are a ment-Training.html senior emergency manager, you will have lots of contacts and relationships. It is OK to rely on a good team and your network of contacts to help you accomplish things and to help you focus your direction. Successful emergency management is all about rela- tionships forged prior to the disaster. Also, the tried-and- true concepts and methods can always be improved upon, but that also doesn’t mean they should be thrown out. Combining what has worked well with a fresh perspec- tive is most likely to yield the most effective results. What is the best training you’ve received in emergency management? The most useful training I have ever received was as a new instructor at our California Specialized Train- ing Institute (CSTI). The course is titled “Earthquake,” however, although that is the scenario the course is based on, it is not about earthquake science. The course teaches what an emergency operations center does and how to operate in one. This is CSTI’s flagship course, and it is still offered. It’s a four-day course and includes both a tabletop exercise and a functional exercise. The things that make this class so effective: It begins with basic emergency management concepts and progresses to emergency operations center functions. It includes extensive small group activities, much of which are done after class (in the evenings), which is bonding for participants and mirrors those relationships they would have in a real setting.

November 2014 21 “and 66%say thataccesstohighquality transportation options forgettingaround,” accordingtoarecentreport, consider movingtoanother cityifithadmoreandbetter than half(54%)ofmillennials surveyedsaytheywould public infrastructurearepriorities formillennials.“More ning ofthisarticleaswellpreliminarypolling. it notconflictedwiththetrenddocumentedat begin- would beoflittlenoteonaneventfulelectionnight had ambivalent onthestatelevel. in citiesacrossthecountry, andresultsweresimilarly amid lowvoterturnoutfrom18-29yearolds. St. PetersburgandGainesville,FLwentdowntodefeat in Austin,TXandincreasedfundingfortransitprojects onpublicpolicy,profound effect intheoppositedirection. clear thatmillennial’s votinghabitshaveanequally cities planforthefuture;onNovember5th,itbecame millennials’ transportationhabitsarechangingtheway 22 IIMC News Digest Access tomultimodaltransportation andreliable This equivocaloutcomefortransportationpolicy Overall, itwasamixednightforsuchmeasures High profileballotinitiativesonaproposedlightrail On November2nd,Urbanfulputoutanarticleonhow By KeenanOrfalea by SkippingtheVoting Booth Transportation, butLoseOut Millennials DemandPublic Images courtesyofJamelaheonFlicker Urbanful (www.Urbanful.org). transportation-refuse-vote/#lightbox/1/) wasoriginallypublished on This story(http://urbanful.org/2014/11/05/millennials-demand-public- supporters failtogetoutandvote. initiatives willcontinuetoflounderiftheirmostardent pro-transportation policiesamongmillennials,individual mism willproveunfounded. outreach infuturemidtermsdoesnotchange,suchopti- is aPresidentialelectionyear, butifengagementand is supportedhistorically. they areinpresidentialelections(45%,2012).Thistrend about halfaslikelytovoteinmidterms(23%,2010) to thevotingbooth. stated prioritiesandtheircommitmenttobringingthese something todowiththedisconnectbetweenmillennials looking foramobile,urbanlifestyle. has attractedafloodofyoungpeopleinrecentyears, the lightrailproject,passing52%to43%inacitythat deciding wheretolive.” is oneofthetopthreecriteriatheywouldweighwhen The bottomlineis,despitetheapparentpopularityof Advocates maytakesolaceinthefactthat2016 Based onrecentresults,votersbetween18-29are So whatexplainsthesurprisingdefeat?Itlikelyhas A pollfromtheAustinChroniclehadproposition1, November 2014 the wholephone systemwouldcrash.This resultedin enough callsandourvoicemail boxesbecameoverloaded, The voicemailsystemwas alsoprettylimited.Ifwegot circuits, soatpeaktimes, callerscouldn’t getthrough. ture anymore.Thesystem onlyallowedasetnumberof 1980s. marketing parlance,thatmeantitcameoutinthelate and givesomeonemyundividedattention. was araremomentinwhichIcouldpickupthephone doing sometaskthatneededtobedonerightaway. It was alwaystalkingtosomebodyorfixingaproblem or pretty mucheverysinglemomentspentattheoffice. I pick itupunlessyouwereseeingaclaimant—which was challenge was,ifthephonerang,youweresupposedto it wouldn’t stopringinguntilweleftthebuilding.The us hadtoturnthevolumeitslowestlevelbecause phone systemwouldstartringingimmediately. Mostof up outsidethedoor—eveninwintermonths.The open), andtherewouldalreadybeabout50peoplelined in ourcity. with themassivenumberofpeoplewhohadbeenlaidoff hired atthestartofrecessiontohelpstatedeal for theIllinoisDepartmentofEmploymentSecurity. Iwas as ’s BrigadeCaptain,Iworkedinafieldoffice November 2014 IIMC News Digest Ours wasanoldersystem thattheydon’t manufac- Now, myphonewas“space agetechnology.” In I wouldarriveat8:00am(30minutesbeforewe’d Before IstartedvolunteeringwithCodeforAmerica By ChristopherWhitaker Help thePeople Government Tools toHelpthe unemployment. 2012 CodeforAmericaSummit wasalsomyfirstdayof hired tohelpwiththerecession. Myfirstdayatthe virtuallyeveryonetheyhad broke, andthestatelaidoff issues. Bythetimeitlaunched, theagencywasflat lenge wasthatthissystemexpensivewithmyriad mobile. addition, theInternetcertificationsitedoesn’t workon odds are,you’renotgoingtohaveInternetathome. In you’re poorandmorevulnerabletoeconomicdownturns, who haveaccesstoandtheskillsuseinternet. If claimants certifyonline.However, thisonlyhelpspeople could nevergetthrough. downstate, peoplestillcameinandreportedthatthey our phonesystemtooutsourcethecallsacallcenter was anissuewithyourclaim.Evenaftertheyupgraded pay yourbenefitsbecausethecomputerthoughtthere coming totheoffice.Meanwhile,departmentcouldn’t through totheoffice.So,youspentevenmoretimeby was justtocalltheoffice.However, youcouldn’t get would makeerrors.Thesimplestwaytofixtheerror to helpanon-Englishspeakernavigatethesystem,I nology). EvenwhenIusedtheTele-Serve system,usually Interactive Voice Responsesystem—alsospaceagetech- tently makeamistakewhencallingTele-Serve (IDES’s claimant calledtocertifyforbenefits,theywouldinadver to befixed. that I’dhaveenoughtimetofixwhateveritneeded cominginearlyfirstthingsothatIwouldknow better off that Iwasn’t sureIcouldrespondtoinatimelymanner. doing andspending5minutescleaningoutmessages mails, which—forme—meanthaltingwhateverIwas higher upscomingdownonustoclearoutourvoice- people complainingtohigherups,whichresultedinthe However, itwasanewsystem. Thecontinuedchal- Eventually, thedepartmentgotabilitytohave Ninety percentofthetime,issueisthatwhena As aconsequence,Iwouldtellpeoplethatthey’re Continued onpage24 23 - IIMC News Digest

Tools to Help the Government Help the People…Continued from page 23

Fast forward to this year. I’ve been part of the Code having people deal with the terrible Tele-Serve system, I for America Brigade for almost three years now and am could have people text the system back and forth. With a now part of the Communities team, helping coordinate texting service, it would be possible to make the services the Midwest Regional Pilot. Every time I go to the Code available in a lot of different languages. We could show for America Brigade Summit, I’m flabbergasted by the people where the job fairs are—all without having to amount of growth that the organization has experienced, revamp the legacy system that we inherited when we especially in tackling more social service issues that help took the job. the front line. Code for America Summit podium about making In particular, the health team’s presentation this year government work for us. These are tools for the front brought flashbacks to my space age phone. The convo- line! Tools that help ease the interaction between the luted signup process, the inability to answer the phone government front line worker and the residents they’re when claimants called, the terrible telephone system, trying to help! I’m super excited that not only is the the debit cards we’d give out that had their own set of health team continuing, but that Code for America is issues—it was all hauntingly familiar. Now with Balance, working on focus teams for economic development and a new app, those who use EBT cards for food benefits safety and justice. I’m also excited that these tools are can send a simple text message to check their balance. simple enough to be redeployed by Brigades across the I had known about Balance and some of their other country. During the Summit, they held a hack session work, but there was one app that made me squeal like a where attendees helped to redeploy the Balance app to fangirl at a One Direction concert. That app is Connect. multiple states. I couldn’t help but imagine what I would have been In that one seven minute session, it really drove able to do with these kind of tools when I was work- home the theme for this year: Government can work for ing in the trenches of unemployment. Instead of telling the people by the people in the 21st century. people to come into the office first thing, I could just say, Originally posted on the Code for America Summit as Making “Text this number and we’ll get back to you.” Instead of Government Work in the Trenches. Reposted via Creative Commons.

24 November 2014 (HHS) -$2.43billion: ofHealth andHuman Services Department trajectory. follow asimilarlydevastating,costly, anddestabilizing tial forfutureoutbreaksofinfectiousdiseasesthat could sary tocombatthespreadofEbolaandreducepoten - security. Thesearethesameactivitiesthatneces - before theybecomeepidemicsthatthreatenournational disease outbreaks,detectthemearly, andswiftlyrespond enhancing capacityforvulnerablecountriestoprevent global healthsecuritybyreducingriskstoAmericans testing ofvaccinesandtherapeutics,strengthen the epidemicinWest Africa,speedtheprocurementand domestic publichealthsystems,containandmitigate ate response,asoutlinedbelow, isdesignedtofortify epidemic. are resourcesavailabletomeettheevolvingnatureof requested asaContingencyFundtoensurethatthere requested forimmediateresponseand$1.54billionis diate andlonger-term requirements,$4.64billionis address thisurgentsituation.To helpmeetbothimme- to to Congressenhanceourcomprehensiveefforts $6.18 billionthroughanemergencyfundingrequest measures toprotecttheAmericanpeople. the epidemicatitssource,whilealsotakingprudent whole-of-government responsetocontainandeliminate Africa inMarch2014,theUnitedStateshasmounteda Abroad. the U.S.Government’s ResponsetoEbolaatHomeand FACT SHEET: EmergencyFundingRequesttoEnhance home andabroad forthefollowingactivities: infectious diseasesandpublic healthemergenciesbothat detect, andrespondtothe Ebolaepidemicandother $1.83 billion.Therequest includesfundingtoprevent, November 2014 IIMC News Digest The $4.64billionfortheAdministration’s immedi- Today, theAdministrationannounceditisseeking Since thefirstcasesofEbolawerereportedin West Centers forDiseaseControl andPrevention(CDC)- Office ofthe Press Secretary The WhiteHouse hospitals acrosstheUnited Statesandtosupportmore for thepurchaseofandtraining ontheuseofPPEat with highly-infectiousdiseases suchasEbola,including million forPHSSEFtoimmediately respondtopatients (PHSSEF) -$333million.Therequestincludes$166 • • • • • • • and destabilizingtrajectory. es thatcouldfollowasimilarlydevastating,costly, the potential for future outbreaks of infectious diseas- necessary tocombatthespreadofEbolaandreduce epidemics. Thesearethesameactivitiesthat force totrackandendoutbreaksbeforetheybecome laboratory capacity;anddevelopingatrainedwork- report datainreal-time;providingsafeandsecure equipment andtrainingneededtotestpatients standing upemergencyoperationscenters;providing spond tooutbreaksbeforetheybecomeepidemicsby able countriestoprevent,detect,andrapidlyre- Establish globalhealthsecuritycapacityinvulner candidates. countries toassesssafetyandefficacyofvaccine Conduct evaluationsofclinicaltrialsinaffected ness; andeducationoutreach. training; emergencyoperationcentersandprepared- trol, contacttracingandlaboratorysurveillance Africa byfundingactivitiesincluding:infectioncon- Control theepidemicinhardesthitcountries airports. Increase supportformonitoringoftravelersatU.S. Strategic NationalStockpile. Procure personalprotectiveequipment(PPE)forthe health departmentsandlaboratories. Improve Ebola readiness within State and local public public healthdepartments. Ebola Treatment Centersthroughstateandlocal U.S. preparednesswithsupporttomorethan50 Fortify domesticpublichealthsystemsandadvance Public HealthandSocialServicesEmergencyFund Continued onpage26 - 25 IIMC News Digest

The White House…Continued from page 25

than 50 Ebola Treatment Centers. These Ebola Treat- U.S. Agency for International Development - ment Centers would be able to provide a higher level of $1.98 billion: definitive care in an isolated setting with point-of-care The request includes funding for USAID to scale laboratory testing. In addition, the request includes up the U.S. foreign assistance response to contain the $157 million for the Biomedical Advanced Research and Ebola crisis in West Africa and assist in the region’s Development Authority (BARDA) for immediate response recovery from the epidemic. USAID is the lead agency to manufacture vaccines and synthetic therapeutics for for the overall U.S. response to the Ebola epidemic in use in clinical trials. The request also includes $10 West Africa, partnering with CDC, which is the medical million to aid in modeling and genetic sequencing of the lead. USAID’s request expands emergency assistance to Ebola virus. contain the epidemic, address humanitarian needs and National Institutes of Health support the recovery of affected countries in the region. $238 million. The request includes funding for The request supports the medical and non-medical immediate response for advanced clinical trials to evalu- management of Ebola treatment units and community ate the safety and efficacy of investigational vaccines and care facilities; provides them with PPE and supplies; therapeutics. helps establish the regional logistics network needed to support the international crisis response; increases the Food and Drug Administration number of safe burial teams; addresses food insecurity $25 million. The request includes funding for and other second-order impacts in affected communities, immediate response for development, review, regulation, such as adverse effects on maternal and child health; and and post-market surveillance of an Ebola vaccine and therapeutics. Continued on page 27

26 November 2014 IIMC News Digest

The White House…Continued from page 26 bolsters community education efforts critical to prevent Contingency Fund: the spread of the disease. The Administration is requesting $1.54 billion for a The request also expands global health security Contingency Fund, with $751 million for HHS and $792 activities to prevent Ebola from spreading, enhance local million for USAID and the Department of State. health care systems’ ability to report threats in real-time, Given the changing nature of the Ebola epidemic, and establish needed capability for expert personnel the Contingency Fund is requested to ensure that there and equipment to stop health emergencies before they are resources available to respond to the evolving situa- become epidemics. This will help limit the spread of tion. If necessary, the Contingency Fund could support Ebola beyond Liberia, Sierra Leone, and Guinea to other increased domestic efforts, such as expanded monitoring; vulnerable nations and will increase preparedness and a limited vaccination campaign that could target health response capacity for future outbreaks. care workers treating infected patients (if a vaccine Department of State - $127 million: is proven safe and effective); an expanded response in Guinea, Sierra Leone or other countries if the virus The request includes funding to expand the Depart- spreads; and, enhanced global health security efforts. ment’s medical support and evacuation capacity to As the rapidly evolving and unpredictable outbreak overseas posts in the affected region, provide additional progresses, it is necessary to have maximum flexibility to repatriation assistance, and support other diplomatic respond quickly. operational needs including an Ebola Coordination Unit. The request also includes resources to fund esti- Ongoing Activities: mated U.S. contributions to the new United Nations The emergency funding requested today comple- Mission for Ebola Emergency Response (UNMEER) ments the ongoing efforts to combat the spread of Ebola, and provide a voluntary contribution to the World Health which includes deploying key medical and expert person- Organization (WHO) to enable it to continue to provide nel to the affected countries, increasing the Department essential technical support for overall coordination, of Defense’s deployed presence of up to 4,000 service surveillance, and data collection in each Ebola-affected members, building a new hospital for infected health country. care workers, building Ebola Treatment Units, and Lastly, the request includes funding for biosafety reaching out to communities assisting with safe buri- training efforts as well as training for civil aviation staff als. Domestically, this funding expands upon the exist- to implement sound screening procedures in West Afri- ing system that screens entrants from West Africa for can countries. Ebola symptoms, monitors at-risk individuals, identifies and treats Ebola patients at selected hospitals. Without Department of Defense - $112 million: these additional resources, agencies will be unable to The request includes funding for the Defense help control the epidemic, mitigate economic, social and Advanced Research Projects Agency (DARPA) to support political impacts of the crisis, ensure adequate domestic immediate efforts aimed at developing technologies that preparedness, develop safe and effective treatments and are relevant to the Ebola crisis, such as providing imme- vaccines or expedite global health security capacity to diate temporary immunity, including through the use of prevent, detect, and rapidly respond to outbreaks before antibodies from survivors of Ebola and other infectious they become epidemics. For these reasons, this emer- diseases that will help provide a stop gap until an effec- gency funding is needed to enhance the Administration’s tive vaccine is available, and developing new technolo- current whole-of-government response to help end the gies that could shorten the vaccine development timeline Ebola outbreak in West Africa and support increased from years to months. domestic preparedness.

This press release was reprinted from: www.whitehouse.gov.

November 2014 27 28 resource guide. Doit.Mixitup,too.For instance,noone rette less,orgoingtothe library andreadingacareer Even ifit’s justawalkaround yourneighborhood,1ciga- daily doseofchange: want togo. is thatyoutakeconsistentactiontogetwherereally lose the50lbsIcarriedforyears.Whatamexpecting (who does?!).Remember, it tookmewelloverayearto sudden lookexactlylikeDemiMooreorAshtonKusher day orlookedinthemirrorandfoundoutyouallof a you’ll havedroppedthosestubborn10poundsbyThurs - to besmokefreebytheendoftomorrow. NordoIthink a newcareer?Makethreecallstoday. yourself somenicotinegumandyou’reonyourway. Find mirror mantraeveryday. You needtoquitsmoking?Buy cise more.You needtothinkpositively?Giveyourselfa the other, forastart.You needtoloseweight?Exer IIMC News Digest Devote atleast15minutes adaytoyourchange: Here’s somehelpfultipstotakethosestepsyour Change startsinsmallways.I’mnotexpectingyou By ColetteCarlson Long-Lasting Change inYour Life How toMake Permanent, 5 StepstoLastingChange- one footinfrontof service toyourgoals. today stillpayinglip to wakeupyearsfrom tell you,youdon’t want scary, andI’mhereto Change isbig.It’s few dayslater?Hmm. into oldpatternsa And then,slideback think positively, etc? weight, exercisemore, to stopsmoking,lose self makingpromises What todo?Put Do youfindyour - - with greasebeforethepreviews wereover. Ifyourgoal me withsheerdelight,I’d probablyfindmyhandcoated popcorn atthemovieswhile hewasmunchingnextto buttered popcorn.IfIsimply triedtoeliminateeating I’d buyitiftheysoldit!)myJollyTime 94%FatFree buttered (oiled)andsaltedtype,soIsneakin(hey, I wantpopcorn.Myhoneyonlychoosestheheavily new careeratthesametime.”Idon’t thinkso. “I’ll onlyeathealthyfoods,exercisedailyandlook for a at atime.Too manyofus live intheallornothinground. anything elsetomyplate;inotherwords,onebehavior developing thisnewpatternofbehaviorbeforeadding miracle orbodytransformation.Rather, Ispentmonths honor thefiveadayplan.Ididn’t expectanovernight works theotherwaytoo!),andmygoalwassimplyto choices leadtomoregood(unfortunatelyit five fruitsandvegetablesaday. Itrulybelievethatgood 20 lbs.indays,mygoalwassimplytobeginbyeating feeling goodoveruncomfortable. you’realwaysgoingtochoose larger thanthepayoff, good. Whatthatmeanstoyouisuntilthegoalbecomes teaches usthatwerepeatbehaviormakesfeel be abletostickwithyourplan.Behaviormodification for notchanging?Untilyoucangetreal,you’llnever down myface–Igottoplayitsafe.What’s yourpayoff In reality, forstuffingfood Iwasgettingahugepayoff taking healthyrisks,Ithoughtitwasallaboutthefood. with myselfaboutwhyIwasreachingforchipsinsteadof Frisbee andgospendtimewithyourfamily. So pickupthepaddleballset,tennisracketsor It makesitseemsomuchmoremiserable,doesn’t it? wants tobestuckdoingsometediousworkoutregime. Never eliminate,replace:WhenIgotothemovies Set realisticgoals:Insteadofconcentratingonlosing Fork overtheTruth: UntilIdecidedtogethonest November 2014 Continued onpage29 IIMC News Digest

5 Steps to Lasting Change…Continued from page 28 5 Great Apps Backed with Open Data…Continued from page 13 includes eliminating a specific behavior, it must be and one was with the Red Cross to create an app that replaced with a new behavior if you want permanent would help people find safe ways to move around during change. If we don’t substitute a behavior, we end up a natural disaster. This included rail, roads, buses, and creating a big void that leads to obsessive thinking, airports--which were open and what schedules they were which eventually leads to falling back into old patterns. running on. These data were provided by the Depart- Create a supportive environment: Very few people ment of Transportation. As Hurricane Sandy descended are able to get where they’re going on their own. We all on the east coast, we accelerated the development of the need encouragement and support throughout our jour- Red Cross Hurricane app and launched the app as the ney of change. For you maybe that’s a friend to hold you Hurricane touched ground. In the first weekend, 700,000 accountable or a group that is like minded in where they people downloaded the app and were able to use it to want to go. There is power in numbers, and we can use reach destinations, jobs, and loved ones safely. this to our advantage. Although I had embraced many • Weather data: http://catalog.data.gov/dataset/noaa- healthy eating habits over the course of a year, I felt that national-weather-service-national-mosaic-of-weathe-radar I needed some added encouragement to keep going. • Climate data: http://catalog.data.gov/dataset/noaas- I won’t kid you – change isn’t easy. Yet it’s something weather-and-climate-toolkit you can achieve as long as you’re not looking for the In each of these and hundreds of other apps, quick-fix, but are willing to make daily choices that will websites, and analyses, government data is helping to bring you lasting results. Sure, some days you’ll have fuel innovation and provide inspiration for developers setbacks, but that doesn’t mean it’s time to throw in the around the country and around the world. towel. It’s simply an opportunity to recommit yourself to your goal. Have fun with it! This article was reprinted from: http://opensource.com/ government/14/9/5-apps-developed-you-open-data Like what you’ve read? Hire Collette for your next conference, or read more at speakyourtruth.com. Proven Value Through Best-in-Class Codification Services

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November 2014 29 IIMC 2015 Study Abroad Program • • Connecticut May 12—17, 2015

Total points possible = 11.5 CMC Education or 11.5 MMC Advanced Education points. Learning assessment is required to earn points toward both certifications.

Tuesday, May 12, 2015 - Massachusetts DAY ONE - Travel Day. Participants will arrive at Boston’s Logan International Airport on this day. Travelers will make their own arrangements to arrive at the Midtown Hotel in Boston, nestled in Boston’s Back Bay.Itinerary This evening, gather at a casual local restaurant located within walking distance of the hotel to have dinner while getting to know your travel companions.

Dinner with the Group: 6:00 pm EDUCATION SESSION THIS EVENING: 7:30–8:30 pm Transparency - Open Meetings & Open Records.

Wednesday, May 13, 2015 - Massachusetts DAY TWO: Boston Suffolk University, New State House, Quincy Marketplace, Faneuil Hall and Freedom Trail After breakfast in the hotel, travel to Suffolk University for an education session.

EDUCATION SESSION: 9:00–11:00 am The Origins of Municipal Government - Role of the Clerk. The nature of (political society and the role Boston played in the Freedom Trail Revolution. (This is tied to the Clerk, too.)

EDUCATION SESSION: 11:30 am–12:30 pm Visit the New State House. A Session with the Representative “Municipal Interaction with State Government” will discuss the State’s role and its interaction with Municipal governments. Lunch On Your Own: Quincy Marketplace and Faneuil Hall

EDUCATION SESSION: 2:00–5:00 pm Specialized Guide for a 3-hour session “Origins of Forming U.S. Government” on the Freedom Trail where you’ll visit landmarks such as the Old State House, and Boston Tea Party, Boston Massacre, Old Granary Bury- ing Ground, Paul Revere’s House and the Old North Church. The program also includes the USS Constitution (based on availability) and Bunker Hill. The Guide will discuss the importance of each stop and explain its relevance to local government. The Old North Church Dinner: Cheers Pub and Restaurant

30 November 2014 IIMC 2015 Study Abroad Program Massachusetts • Rhode Island • Connecticut

Thursday, May 14, 2015 - Massachusetts DAY THREE: Boston City Hall, JFK Memorial Library and Museum – Salem WitchItinerary Dungeon, continued House of the Seven Gables, Pickering Wharf and Salem City Hall

EDUCATION SESSION: 8:30–10:30 am Attend an education session “Boston City Council – A Best Practice” with the Boston City Clerk to learn about their Best Practices.

EDUCATION SESSION: 11:00 am–1:00 pm “Records/Artifacts Preservation” at the John F. Kennedy Memorial Library and Museum. U.S. Presidential Libraries employ the most qualified archivists in the country. Participant will be guided through the Library /Museum by a member of the Education Department to reveal the government docu- ments and artifacts. Participants will also discuss how precious these JFK Memorial Library and Museum documents and artifacts are with the Archivist. After your visit to the Library and lunch on your own, a guide will provide narration on the Witchcraft Trials, the Maritime History and the architecture of Samuel McIntyre. Included admission to the Witch House.

EDUCATION SESSION: 5:00–7:00 pm Salem, MA - A visit to Salem City Hall and a Session with the Clerk “Legislative Process & City Council Meeting.”

Dinner this evening is served at a shore-side restaurant. Savor the flavors of New England fare served in a relaxed atmosphere and enjoy magnificent waterfront views of Salem Harbor.

Friday, May 15, 2015 - Massachusetts Salem City Hall DAY FOUR: Plymouth Town Hall, Plymouth Rock, Mayflower II and Plimoth Plantation Travel to Plymouth Town Hall where you will attend an education session on elections. EDUCATION SESSION: 10:30 am–12:30 pm “Elections”. Meet with the Director of Elections of the Commonwealth to discuss and review the election system, rules and regulations. EDUCATION SESSION: 2:00–5:00 pm Plymouth – “Plantation Working Relations with Local Government” Experience Plimoth Plantation, a recreation of 17th Century Village and the Mayflower II. DINNER: A traditional turkey dinner will be served at the Plantation during your discussion.

November 2014 31 IIMC 2015 Study Abroad Program Massachusetts • Rhode Island • Connecticut

Saturday, May 16, 2015 - Rhode Island Providence Historic District, Geppetto’s Pizza, Mansions from the Gilded Age andItinerary Newport City continued Hall Travel to “Little Rhody,” the first of the 13 original colonies to declare independence from British rule.

EDUCATION SESSION: 9:00–11:00 am • Providence, RI – “Historic Preservation” Embark on a walking session of historic Providence and the laws and rules in place to maintain the historical character. Lunch will be a cooking demonstration at Geppetto’s Pizza. • Newport, RI – Where you will explore the beauty of the renowned mansions from the Gilded Age.

EDUCATION SESSION: 2:00–5:00 pm Newport Rosecliff Mansion “Economic Redevelopment” Newport Clerk Laura Swistak and Retired Clerk Kathy Silva will provide an education session on their Riverfront Redevelopment. A Representative from the Preservation Society of Newport will meet to discuss their owners/zip codes and roles with the Mansions, being seen in Newport, and what they mean for the Town and its revenue. You will end the evening in Mystic, CT.

Sunday, May 17, 2015 - Connecticut DAY SIX: Mystic Seaport, The Museum of America and the Sea and Olde Mistick Village Before you depart for Hartford, there is time for one more “must see” attraction in Mystic. Visit the Mystic Seaport and The Museum of America and the Sea. This is the nation’s leading maritime museum, dedicated to the golden age Mystic Seaport of seafaring.

The buildings you see aren’t replications–they’re trade shops and businesses from the 1800s that were transported to Mys- tic Seaport from locations around New England. The village is made up of many bustling maritime trades, from shipsmiths and coopers to woodcarvers and riggers. www.mysticseaport.org/locations/village/

Depart Mystic right after lunch and travel to Hartford where you will arrive in time for the IIMC Annual Conference. Mystick Village Program participants will be delivered at the Conference Host Hotel, the Marriott.

32 November 2014 IIMC 2015 Study Abroad Program Massachusetts • Rhode Island • Connecticut

Cost of Study Abroad Program includes:

• 5 nights Hotel Accommodations • 5 Breakfasts • 1 Lunch • 5 dinners • Admission to Museums and Tours listed • Baggage handling for one piece of luggage per traveler ••• Motor coach transportation from Boston to Hartford, CT Taxes and Gratuities (Note: Gratuities for the local guides and coach driver are not included and are left at your discretion based on service.)

Costs: $2,040US – single accommodations $1,575US – double accommodations MCEF Grants will be disbursed to IIMC members ONLY and will be issued AFTER successful completion of the program. Grant amounts will be approximately $300 to $600 per person based on number of participants.

••• Study Abroad Program participants will need to make their own travel arrangements to Boston and return trip home. Participants who will be attending the 69th IIMC Annual Conference in Hartford, CT, will need to register for the Conference separately through the Preliminary Program Registration Form.

Total points possible = 11.5 CMC Education or 11.5 MMC Advanced Education points. Learning assessment is required to earn points toward both certifications.

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The DM430 has all the same buttons as R a tape recorder so you can’t get lost. It comes with 2 Conference Grabber microphones, so recording a meeting with up to 35 people is easy. The microphones will pick up a room that is 60 by 60 feet. The recordings are recorded onto a SD memory card in the MP3 format which is universally playable by all devices.The LCD screen can swivel down or be completely upright for easy viewing from your seat. Records 70 Hours. $398.00 $299.00 1-800-553-5536 or www.MartelDirect.com 34 November 2014 IIMC News Digest Calendar of Events 2014 November 14-15, 2014 March 15-20, 2015 IIMC Board of Directors Mid-Year Meeting, Mission Inn, Riverside, CA Michigan Association of Municipal Clerks Institute November 16, 2014 March 17-20, 2015 MCEF Board of Directors Mid-Year Meeting, Mission Inn, Riverside, CA The MCFOA conference, Red Wing, MN November 16-18, 2014 March 23-27, 2015 Association of Municipal Clerks (AAMC) 49th Annual Conference Nebraska Clerks Institute and Academy, Kearney, NE November 18, 2014 March 24-26, 2015 CMCA/CGFOA - Colorado Municipal Clerks Association and Colorado Michigan Association of Municipal Clerks Masters Academy Governmental Finance Officers and Administrators Fall Conference April 22-24, 2015 November 19-21, 2014 Alberta Municipal Clerks Association (AMCA) Annual Conference New England Association of City & Town Clerks Annual Conference April 26-27, 2015 November 20-21, 2014 New York State Town Clerks Association Annual Conference (NYSTCA). Association of Democratic Service Officers (ADSO) 2014 Conference May 12-17, 2015 November 21, 2014 2015 Study Abroad Program - Massachusetts, Rhode Island and Connecticut VvG Seminar/Workshop “From Local to Regional” May 17-20, 2015 January 13 - 16, 2015 2015 IIMC 69th Annual Conference - Hartford, CT IIMC Region II Meeting May 31-June 5, 2015 January 14-16, 2015 Northwest Clerks Institute - Professional Development I IIMC Region III Meeting June 7-12, 2015 January 23-24, 2015 Northwest Clerks Institute - Professional Development II IIMC Region VI mid-year meeting, (Athenian Dialogue, June 8-11, 2015 Mandela’s Way on 1/23/15) Decorah, IA Northwest Clerks Academy February 18-20, 2015 June 14-19, 2015 Alabama Association of Municipal Clerk and Administrators (AAMCA) Northwest Clerks Institute - Professional Development III Certification and Training Institute July 12-16, 2015 February 19-13, 2015 New York Institute and Academy Municipal Clerks, Treasurers & Finance Officials (OMCTFOA) Insti- tute and Academy March 1-5, 2015 Indiana League of Municipal Clerks and Treasurers, Institute and Academy March 9-12, 2015 Missouri City Clerks and Finance Officers Association (MoCCFOA) Spring Institute

69th Annual Conference 70th Annual Conference 71st Annual Conference 72nd Annual Conference Hartford, CT Omaha, NE Montreal, Canada Norfolk, VA Sunday, May 17 thru Sunday, May 22 thru Sunday, May 21 thru Sunday, May 20 thru Wednesday, May 20, 2015 Wednesday, May 25, 2016 Wednesday, May 24, 2017 Wednesday, May 23, 2018