August 20 2014 I No. 2314 Southern Africa’s Travel News Weekly

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NEWS SELL MORE ... Feature Ebola ROMANTIC GETAWAYS Train Travel Are your travellers covered? 40 great ideas for getaways Africa still lags behind

INSIDE Page 2 Page 7 Page 14 Trade urged to help fund Hello Asia! challenge to new regulations HE private sector needs it would be a good start,” he might technically not be to stand up and fight says. “I pledge the first enforceable as Home Affairs Tthe new SA immigration R5 000 from Live the Journey. may be assuming powers it regulations that will come “I agree with the TBCSA that does not have. into effect from October 1, we need to get a 12-month Meanwhile, SATSA says Rijan Visser, director of moratorium to investigate but responded to the call, saying it marketing at Live the Journey. I feel we need to provide the would explore the possibilities The regulations include the platform for them and other of a legal challenge. The requirement to apply for visas bodies to challenge this,” association has met with to SA in person, while parents he says. senior council but, says travelling with children under Professor Vicky Bronstein of ceo, David Frost, “this is the age of 18 are required to the Wits Law School told TNW an absolute last resort and produce an unabridged birth that there had been recent once embarked upon, is certificate, or the equivalent in cases where the Supreme irrevocable.” the country of origin, for each Court of Appeal had struck SATSA and fellow child. down regulations because they associations, including Asata, Rijan suggests that the lacked rationality. She cited continue to work through the Thai Airways International is running Hello Asia promo private sector should seek a examples of two recent cases. TBCSA. “To this end we will fares for destinations in Asia and Australasia. These include High Court interdict to prevent Attorney Chris Watters of continue to push for a meeting economy-class fares from Johannesburg to destinations in the implementation of the Edenvale, who sat on the with Home Affairs Minister Thailand from R7 477, as well as fares to destinations such new regulations. He says the Immigration Advisory Board to Malusi Gigaba, although, as Hong Kong, Singapore, Bali and Sydney from industry would need to put Home Affairs, told TNW that as testified by the question R8 820. Specials are valid for booking until September a legal team together, which by insisting that South African raised by the ceo, Mmatšatši 15 and for travel until September 30. Tom Liangman, would need funding. “If 1 000 minors carry unabridged birth Ramawela, to Tourism Minister, marketing representative for Thai Airways welcomes visitors companies throw in R1 000, certificates, the regulations To page 2 to the East. Photo: Shannon Van Zyl. ‘It’s critical that we have SAA under control’ – Brown

Dorine Reinstein SAA announced in Lynne said: “I want to look Across the world, and in Airbus NV A340s. September last year that by at a model with one board, cut particular New Zealand and SAA ceo, Monwabisi Kalawe, SAA is in the headlines again, early 2014 the three airlines high overheads and make sure Australia, are examples of said in an interview with with talk about more bail-outs. were to be integrated into the integrated airline is leaner airlines that were privatised Bloomberg in Washington, that Minister of Public a new group that in turn and meaner. and today they are back as SAA needed ‘billions’ of rand Enterprises, Lynne Brown, said would form part of a new “It’s critical that we have SAA state-owned companies.” from the government to be during a recent government holding company reporting under control.” Meanwhile, SAA has, sustainable. He was quoted briefing, that the government to the Department of Public SAA will not be privatised, according to various other as saying the airline had was still looking at a model Enterprises (DPE). But despite despite the fact that it publications, reportedly hired agreed with the Department that would see the three the announcement last year, continues to be unprofitable KPMG to advise on its fleet of Public Enterprises and the airlines in the Department of the three airlines currently still and will possibly need a renewal programme, which Treasury on a figure for the Public Enterprises portfolio – each have their own board with capital injection to turn around. includes the acquisition of capital injection for the airline. SAA, SA Express and Mango their own structures, strategies The Minister said: “It’s not 25 new wide-body aircraft “They’ve agreed a number – collapsed into one. and CFOs. government policy to privatise. to replace the ageing To page 2

TNW6315SD NEWS Ebola – are your travellers covered?

Dorine Reinstein and repatriation. “Cancel for says each case will be Any Reason would provide dealt with on a case-by-case HE World Health cover should the traveller scenario, depending on the Organisation has wish to cancel due to further type of treatment required. Tdeclared the Ebola outbreaks/change in travel “Our medical director will outbreak in West Africa advice, etc.” assess the condition as well an international health Simmy Micheli, sales as the facilities available and emergency, but as long as and marketing manager make a decision on medical there is no travel warning of TIC, says although evacuation.” or ban to Ebola-affected travel insurance will cover Evacuating travellers could countries, there will be no passengers for costs related also be a challenge. Uriah restriction in terms of travel to unexpected illness, says it is only possible to insurance cover and policy, wilful exposure of any kind evacuate travellers within providers say. is a general exclusion. legally permitted parameters TNW6002SD WHO recently reiterated that “The TIC policy will provide and the traveller needs to there should be no general transportation to the nearest receive a ‘fit to fly’ from a ® ban on international travel centre of medical excellence.” local doctor. “It is important Rubes By Leigh Rubin or trade to Ebola-affected However, finding the nearest to understand that we countries. centre of medical excellence cannot force an airline to Hanri Pretorius, manager could prove to be a challenge, allow commercial evacuation of Bidvest Travel Insurance, as medical facilities in Ebola- and that we are limited by says medical insurance would affected areas have been each government’s policy include cover for emergency severely strained by the on whether they will allow medical treatment, outbreak. Uriah Jansen, md someone to leave or enter transportation, evacuation of Oojah Travel Protection, their country.”  Trade urged to help fund challenge From page 1 has the full support of and it has a non-existent Derek Hanekom, at the the industry. However, the global communication strategy. recent SATSA Conference, Department of Home Affairs “It is clear that the the request for a meeting is clearly confused and trying Department of Home Affairs is sent on July 1 has gone to address the right problems not ready for its own rules and unacknowledged. The with the wrong solutions or the is happy for South Africa to mantra espoused by Minister right solutions at the wrong pay the price. The DHA must Gigaba that no one has time. stop ignoring the numerous been in contact with him is “A recent independent report organisations that can help disingenuous in the extreme,” estimated that the ‘unintended it achieve its goals without David said. consequences’ of these new unnecessarily threatening Meanwhile, Barsa has immigration regulations could South African jobs and released an open letter to cost South Africa up to R10bn disrupting the travel of tens the Minister, representing in lost tourist income as well of thousands of law-abiding 21 foreign airlines flying into as a loss of over 21 000 jobs. families. The global travel South Africa. “The Department of Home community wants to help The statement says: Affairs is ignoring the potential South Africa avoid a tourism, “Passenger safety and economic risk to South PR, economic and political security is the number-one Africa. More than that… it disaster but the DHA seems Founding Editors: priority of the international has made false assertions intent on that course. John H Marsh (1914-1996) Leona Marsh (1923-2003) airline community and any that most other countries See the full letter on eTNW measures to protect children require children to travel with (‘Gigaba, please let us help EDITORIAL and improve border security unabridged birth certificates you’, published on August 13). TRAVEL NEWS WEEKLY Editor: Natasha Tippel [email protected] www.etnw.co.za Features Editor: Michelle Colman [email protected] Published by Contributors: Travel & Trade Publishing (Pty) Ltd Debbie Badham Chana Boucher Immigration regulations: a quick guide Printed by Juka Printing (Pty) Ltd Hilka Birns Caro Malherbe Dorine Reinstein ASATA has compiled a list The association continues ASATA receives a response Phone: (011) 327-4062 Photographer: Shannon Van Zyl Fax: (011) 327-4094 of FAQs and answers in an to try to engage with the to questions. E-mail: [email protected] Production Editor: Ann Braun effort to provide agents with DHA to respond to trade See http://www.asata. Web: www.nowmedia.co.za Publisher more info around the new queries and the guide will co.za/news2014/140808_ Address: Now Media Centre, Kate Nathan [email protected]  32 Fricker Road, Illovo Boulevard, immigration regulations. be updated as and when ImmigrationFAQs.html. Illovo, Johannesburg. Group Publisher PO Box 55251, Northlands, David Marsh [email protected] 2116, South Africa. ADVERTISING SAA under control Sales: [email protected] Advertising Co-ordinator: From page 1 The DPE remained SAA would require private Courtney Canham [email protected] and that number is currently tightlipped on the figure funding of R50bn in the being discussed and debated for SAA’s capital injection. form of loans backed by the PRODUCTION Design Head: by our political principals. It Spokesperson for the DPE, Treasury were false. Dirk Voorneveld was projected that somewhere Colin Cruywagen, told TNW Despite numerous attempts, between financial year 2016 that recent newspaper SAA did not respond to Subscriptions and 2017 the airline would reports claiming Minister requests for comment at time Circulation [email protected] break even.” Browne had announced that of going to print. 

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2 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS TNW6316SD NEWS Creating a better air travel experience By Tony Tyler, director general and ceo of Iata

HIS year we are the travel shopping more things themselves to governments already collect celebrating the 100th experience. There are lots reduce the waiting. According to allocate security resources Tanniversary of the first of choices in products out to Iata’s 2013 Global where they are most scheduled commercial flight, there – many airlines and Passenger Survey, fully two- needed. Simultaneously, by which took place between plenty of options to tailor thirds of passengers would encouraging governments St. Petersburg and Tampa, your travel experience. But prefer to check-in online or to invest in state-of-the-art Florida on 1 January 1914. it is not always easy to automatically by receiving a screening machines and From a single airplane, a access these options. For text message or email from being smarter about some single pilot and a single example, you may be able to their airline. Only 11% prefer of the processes, we can passenger, commercial book extra leg-room on an to receive their boarding remove much of the hassle aviation has evolved into airline website but it is much passes from staff at an associated with queuing and the global air transport more difficult if you make airport check-in counter. disrobing. This year we will system that this year will the request through a travel Our Fast Travel project will conduct airport trials with safely connect some 3,3bn agent – even an online one. create more opportunities Smart Security components travellers with nearly Why? Because travel for air travellers to do things at airports in Europe and the 100 000 flights per day, agents rely on tried-and- for themselves through six Middle East. while supporting some tested systems that were time-saving, self-service We are very excited by all 58,1m jobs. largely developed before the options covering many of the these efforts but the industry Tony Tyler Travel re-unites friends and Internet became available. processes, from checking in needs regulators to do their families and helps to build They literally speak a building standards for a new to boarding the aircraft. part by keeping pace. An bridges between different different language. And that language for buying travel Simultaneously, we are example is home-printed bag cultures. But sometimes language does not have products. It’s called New looking at ways to do an tags. Passengers like the there are challenges. In the capability to describe Distribution Capability (NDC). even better job of reuniting option to bring their bags to some places, the answer is easily additional products And when it is fully deployed, passengers with their bags. the airport already tagged to build more infrastructure and services that might be travellers who wish to use Currently just 1% of bags and airlines have shown they to accommodate all the available, such as a seat a travel agent or travel are mishandled but we work. Now, governments people who want fly. And with more leg-room, a special website will have access want to reduce that to 0,5% need to do their part by improving the process – from meal or priority boarding. to a much richer shopping – fewer than one in every making sure regulations do how you book your flight to That probably helps to experience with the ability to 100 – by 2020, through not prevent this. collecting your bags at the explain why two-thirds of compare options based on the Innovation in Baggage Commercial aviation has end of the journey – will also people usually choose to full descriptions, including (InBag) programme. come a long way since that help make the trip smoother customise their travel via photos and videos. And we are targeting very first flight 100 years and more enjoyable. airline websites rather We also want to make long lines and hassles ago. As commercial aviation Working with airports than from a travel agent, things more convenient at at security checkpoints moves into its second and other partners in the according to Iata’s 2013 the airport. Our customers though Smart Security, a century we look forward air travel chain, we see Global Passenger Survey. don’t like to stand in joint initiative with Airports to giving passengers a opportunities in a number of This could soon change. long lines to check in or Council International. Smart smoother and more valuable areas to do just that. Working with other partners check bags and many are Security aims to improve travel experience, with fewer It all begins with improving in the industry, Iata is comfortable with doing security by using information hassles.  To the point

SA Express has increased flights between Cape Town and Hoedspruit in Limpopo, from August 1. Monday, Wednesday and Friday flights have been added to the previous Tuesday, Thursday and Sunday schedule, bringing the service to six flights a week.

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4 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS PillowTalk NEWS A brief look at this week's hotel news Pick a room with Hilton Avios plans corporate BY THE end of the year, Hilton Worldwide will have launched digital check-in/out and room selection technology for Hilton HHonors members to access via their mobile devices, tablets and computers. Guests can choose their room from a commercial launch digital floor plan and customise their stay by purchasing upgrades and making Natasha Tippel Avios is also heavily focused on special requests for room service. growing its hotel partners in South HERE are big developments on Africa. The rewards programme Emperors Palace completes conferencing upgrade the cards for the Avios Travel recently collaborated with the online PEERMONT’S Emperors Palace has completed upgrades to the convention TRewards Programme, which booking platform, Res24Seven, giving centre and the Theatre of Marcellus. Renovations include an extension to the plans to establish itself as a “loyalty members access to hotels throughout original facility with the addition of a 440 sqm sub-divisible room. A meeting programme aggregator” in the South the country. “We want to keep the room, boardroom and a further five smaller rooms have also been added, all African market. offering local, giving South Africans the of which can be accessed from the service areas. There are additional seating Appointed gm SA in January, Dries opportunity to travel by simply doing areas in the pre-assembly area, new carpeting throughout and a new Zietsman, who was previously country what they do every day – filling up with manager for MasterCard Worldwide in petrol and buying groceries – and being reception desk. SA, recently shared with TNW the big rewarded with a holiday close to home.” changes the market can expect to see But the rewards programme isn’t Table Bay Hotel increases refurb budget in coming months. stopping at leisure travel. Avios has SUN International’s Table Bay at Cape Town’s Victoria & Alfred Waterfront Avios plans to bring on more retail plans to launch a commercial corporate continues its multimillion-rand refurbishment, with a further R8,6m to be partners, launching initiatives with other venture incentivising South African invested before the end of the year. Over the past year R12,6m has been established loyalty programmes and SMEs for their spend. Dries could not spent on the refurbishment. The 311-room, five-star Table Bay has 18 suites, a giving members the ability to convert reveal many details but said Avios was swimming pool, spa and fitness area, conference facilities for up to 300 guests, points and realise benefits faster. in talks with local banking partners a pavilion for banquets and receptions, and a ballroom for private functions. Criticised in the past for having to launch a travel and entertainment During the revamp, the exterior was repainted, carpets in guest rooms were limited redemption options, Avios also solution for corporate customers, plans to expand its airline partners. thereby making the Avios benefit replaced and a new restaurant, Camissa Brasserie, was opened. All the boilers Currently, members can only earn and available to businesses in SA. throughout the property were replaced with energy-efficient heat pumps and redeem points on British Airways. “By Dries added that while developing its staff change-rooms received a makeover. Currently under way is the upgrade the end of this year, this will grow to strategy, Avios had not forgotten the of the Atlantic Grill restaurant, the installation of new LED TV screens and TV include other carriers, including a South important role travel agents played in cabinets in the guest rooms. Public spaces, including the lounge, reception African low cost-carrier, SADC regional the redemption of loyalty programme and corridors, will also be refurbished with new carpets and furniture over the airlines and other oneworld alliance travel rewards and that Avios was coming months. airlines relevant to the SA market,” working on a solution to incentivise the Dries said. trade. 

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QUICK READ FOR busiest people Wednesday August 20 2014 n 5 AirHeads A snapshot of the week's airline news

FlySafair unveils new partnership FLYSAFAIR has partnered with First Car Rental. Passengers can now access car rental as well as flights through FlySafair’s website. FlySafair will now be able to negotiate better car-rental rates, which will automatically be passed on to its passengers.

EY launches new service in Johannesburg Welcome tourists! ETIHAD Airways launched a new chauffeur service in Johannesburg on August 1.The service is available for premium guests travelling The Association of National Tourist Office Representatives (Antor) held a media workshop at from/to Johannesburg. The service must be booked 24 hours prior the Crowne Plaza Johannesburg – The Rosebank last month. According to Salad Nthenda, to travel with a valid mobile number and address details. For more vice consul for tourism at the Malawi Consulate, one of highlights of the year is the ‘Lake of Stars’ music and arts festival, which runs from September 26-28 on the shores of Lake information, refer to the GDS. Malawi. Antor members represented at the workshop included France, Kenya, Thailand, Dubai, Zambia, India and Mozambique. Pictured with Salad are (from left) Carolyn Riddick EK adds new routes (Kenya Tourist Board) and Maxine Klassen (Aviareps). Photo: Caro Malherbe EMIRATES has launched flights to Chicago and Budapest. A daily service from Dubai to Chicago’s O’Hare International Airport has already commenced while daily flights between Dubai and Budapest are set to launch on October 27. The Chicago flight, which is Miscommunication leads to operated by a B777-200LR, departs Dubai at 09h45 and arrives in Chicago at 15h25. The return flight departs at 20h35 and arrives in Dubai at 19h10 the next day. To promote the launch of the Dubai- visa confusion Budapest service, EK is offering special rates for travel between October 27 and November 27. Economy-class fares ex-JNB start at Dorine Reinstein an additional day of travel insurance that would cover R6 477, R6 867 ex-CPT and R6 877 ex-DUR. Business-class fares insurance in place that would them up to at least one day start at R28 597 ex-JNB, R25 457 ex-CPT and R26 997 ex-DUR. ISCOMMUNICATION cover them up to at least after their arrival back in South between the Italian one day after their arrival back Africa. TNW contacted the visa Membassy in South in South Africa. (See TNW application centre on several QR ups frequency to Spain Africa and Capago’s visa August 13). occasions and was told each QATAR Airways is to add three flights a week to Madrid from application centres has led to The Italian Embassy has time that the requirements had November 16, bringing the total number of flights from seven to 10 confusion about whether South since advised that there changed for Italian Schengen per week. The three new frequencies on the route, which is serviced African travellers need extra have been no changes to visas and that the additional by a Boeing 777, will add 252 business-class and 1 758 economy- insurance when travelling to the insurance requirements insurance was a necessity. class seats a week, an overall increase of 2 010 seats. the country. for SA travellers to Italy. The Italian Embassy Capago – the company “South Africans don’t need told TNW it was in the HM – new schedule, new aircraft issuing visas on behalf of the any additional insurance,” a process of clarifying any FROM December 5, Air Seychelles will amend its schedule as Italian embassy – told TNW spokesperson said. misunderstandings with that to qualify for an Italian Capago, however, continued Capago on any incorrect follows. It will fly between Johannesburg and Mahé three times a Schengen visa, travellers to advise travellers that they information they might have week on Tuesdays, Fridays and Sundays. Flights will depart JNB at would now need to have would require additional travel issued.  12h25 and arrive in Mahé at 19h20. The return flight will depart Mahé at 08h00 and arrive in JNB at 11h10. In other news, the airline has taken delivery of two new DHC-6 Twin Otter Series 400 aircraft from Viking Air Limited. They will operate services between Mahé and Praslin and other islands in the Seychelles archipelago, including Bird, Denis and Frégate. ‘Isle of Bird’ and ‘Isle of La Digue’ as the aircraft have been named, were officially delivered to Air Seychelles ceo, Manoj Papa, on July 16.

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6 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS SELL MORE ... ROMANTIC GETAWAYS

WINNER Zia van der Merwe, Pentravel 75% The The Pavilion Zia van der Merwe greeted in Paris and the benefits said she would be happy to me warmly and although I of travelling in winter (less re-quote. At this point she Naked Agent obviously didn’t know which crowded) and the open-top asked me to Google the destination to consider, bus. She reverted to me hotel, and get back to her she used her sense of with options on the same if I was unhappy. It’s a pity UR secret shopper her boyfriend of four years humour to create rapport. day, and said she would call that she did this. She should is looking for a will propose. The couple have She suggested Zanzibar to discuss further. During have had the courage of Oromantic getaway in worked in the UK and travelled and Mauritius as idyllic the follow-up telephone her convictions knowing we the Valentine’s Day month of in Europe. She consulted escapes, both reachable conversation, I said we were set on Paris and asked February with the hope that three travel agents in Durban. by short flights without visa were definitely interested for the booking by creating requirements. She said she in Paris. She proceeded to a sense of urgency around had been to Mauritius twice sell the destination and her February being the month for Sales tip and named her favourite choice of hotel, which was lovers. By encouraging me spots, saying why she loved within walking distance of to Google, she was opening them and discussing the attractions. The quote was me up to quote comparisons Don’t drive customers online advantages of the east and a little over budget but she and direct booking. However, Airlines, hotels, operators, the enquiry to a booking. west coasts. I sounded turned this into a positive, she was without doubt the cruise lines and other If you don’t, customers unsure, pointing out that my saying if we were further most engaging and helpful suppliers have websites will go online and research boyfriend wanted Paris or from the centre of Paris of all the agents I called, to receive enquiries and whether your quote meets somewhere else in Europe. we would spend more on and I would have most likely bookings directly. As an their needs, with every We talked about sightseeing the Metro. However, she booked with her. agent, you have the benefit likelihood they will check of using these fabulous, availability and book. content-rich websites to Their travel agent has match customer needs recommended the airline STA Travel to the perfect product. and the property; they can You can copy and paste do the rest themselves. The Pavilion descriptions and pictures You can improve your sales and produce wonderful and commission earnings, An exceptionally friendly our choice of Europe for a itineraries to bring by completing Travelinfo greeting and a sense of romantic proposal, saying 47% products to life, creating Plus’ Get Travel Sales Fit humour were the impressions we could go to Mauritius at excitement and converting e-learning course. I got from this agent. When any time. He asked for our short and didn’t bring the I explained what I was trying budget, and said he would holiday to life, he linked my to achieve, he laughed include private transfers. He birthday and Valentine’s Day, conspiratorially. I mentioned also asked if we needed travel selling the package based on Take note! Paris or Mauritius and he insurance. He promised to get the fact that I could celebrate asked about our nationalities some ideas to me before the both. Smart thinking and The purpose of the Naked Agent in this series of ‘Sell more…’ features and explained about visas. close of business and I was again engaging. He followed is to assess the experience from only a sales skills perspective and not He suggested Paris or Italy happy that he had understood up within 48 hours and I told the effectiveness of the travel agency. TNW believes that sales skills are and when I asked where he what I was looking for. He him we were waiting for some would recommend in Italy was genuinely interested and additional quotes. It was a pity increasingly important to travel agents and, in many cases, improvement he said Venice, Florence or enthusiastic. As good as his he didn’t reply and attempt to in selling skills is the easiest way to increase the prosperity of the agency Rome. He asked whether we word, he sent a quote within overcome this hesitation. After and its consultants. The Naked Agent is designed to raise awareness of wanted to do a tour or be by the next couple of hours. four days, I had heard nothing the opportunity and build awareness of the need. ourselves. He encouraged While the covering email was further from him.

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QUICK READ FOR busiest people Wednesday August 20 2014 n 7 SELL MORE ROMANTIC GETAWAYS Editor’s Choice: Flight Centre great romantic getaway ideas The Pavilion Three hundred and forty travel agents shared their best ideas with TNW. Initially this agent sounded quite cold and matter of fact. 27% WE HAVE selected 40 Give your clients another You can get an electronic The questions began quite of the best getaways for reason to travel and send copy on Travelinfo (search transactionally, and she did a variety of occasions. this list to tempt them. for TNW) not ask me to elaborate on liked or didn’t like about it. my replies. After a couple Instead, she simply asked of minutes, however, she what I thought about Paris as LOCAL started to warm up, added an alternative. Whilst she did humour and became more become less transactional and I recently went on honeymoon. We did Zimbali Lodge in Ballito on the personal. When I asked attempt to keep me on the 5 Nambiti – Springbok Lodge for three nights, KwaZulu Natal North Coast – drive then to Cleopatra Mountain Farm House for two for recommendations she phone looking at destinations, 1 just 20km from Durban airport to Ballito. nights and the last night was spent at Granny switched the query back to she didn’t completely hook Priced at approximately R1 780 for a Mouse Country House. Springbok Lodge and me, saying it was all about me. She promised that she king bedded room, this is only marginally Cleopatra both include all meals, which is great what I liked. It would have would return to me before more expensive than a four-star hotel as the only extras are drinks and tipping. Granny been great if she probed lunchtime with options. in Durban. The offering far exceeds the Mouse has a honeymoon special that includes further. For example, she The quotes arrived on the pricing with secluded, balconied rooms massages and a special meal. You can then travel could have asked: “If we did same day at 13h30 with a almost totally enclosed by a natural forest back to Durban via the Midlands Meander. a city break, what would you covering email to contact giving the ultimate in privacy. Superb Candice Lucas, Sure Map Travel, Durban like to see and do – history, her if I needed any further room service makes leaving the room museums, food, tours? Would assistance. Three options totally optional. you consider one or two were given in the attachment, Vimal Sardar, Always On Travel, centres to see more, as you but there were no images, Dunkeld Country Estate in Johannesburg are flying that far?” She did no itinerary, no selling. As a 6 Dullstooom – for people who enjoy ask if I had received any other customer I would have to go the outdoors, lovely setting in between Thequotes and when I explained online and conduct further The Twelve Apostles Hotel and Spa, trout dams. Go for walks or enjoy cosy about the Venice option, she research. She did, however, 2 Cape Town – warm, welcoming and caring nights in the rooms with fireplaces. Cost could have queried what we follow up by email and phone. staff to ensure a truly wonderful honeymoon is approx R2 320pn B&B for a double overflowing with special memories, in a room. breathtaking, exclusive setting amidst splendid Nadia Briddon, Our selling-orientated criteria: Atlantic Ocean sunsets and a unique fynbos Plane Sailing Travel, Pretoria Engage the customer by making an excellent first mountainside. The Heavenly Honeymoon 10% impression – be interested, excited and enthusiastic. package, available at a surcharge, adds just that extra bit of pampering. Profile the customer, getting to know their needs in full, Fordoun Hotel and Spa offers their likes, dislikes and prior travels. Use consultative Coral Swanepoel, Kokanya Tours, Randburg five-star accommodation in 20% 7 sales techniques, not transactional questions only, and Nottingham Road in the scenic KwaZulu provide advice about the destination. Petersfield Farm at Citrusdal in the Natal Midlands, at the foothills of the Western Cape offers individual, Hook the customer, preventing their further shopping 3 Drakensberg. It has the most amazing 10% self-catering cottages for couples at around, by sounding like an expert. spa and romantic packages, not only R495 per day for two. There’s forgetting the chocolate bath for couples. Match the enquiry to the quote, providing two or three 10% even a romantic bathtub outside in the options, ideally within the same day of enquiry. mountains to bathe under stars. Hawa Mitha, Sure Mithas Travel, Durban Sell the holiday ideas and bring them to life. Don’t just 20% Helene Hammargren, HH Travel in attach a quote. association with eTravel, Western Cape Tsala Treetops Lodge is a luxury 5% Close the sale when you spot buying signals. 8 treehouse escape on the Garden Convert the sale by creating a sense of urgency and Views Boutique Hotel and Spa, Knysna – 15% Route. From R4 128pps on the Couples asking for the booking. 4 stunning location and breathtaking view! Only Retreat package with romantic Winter special R950pppn, what a bargain! Persist if customers provide a reason why they can’t inclusions. 10% book – attempt to overcome objections. Elize van Staden, Timo Nieuwoudt, XL Sandown Travel, Cape Town 100% TOTAL TravelGround.com, Cape Town Agents are scored up to the maximum of the weighted percentages above.

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8 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS Tshukudu Bush Lodge in the McGregor for a complete break 9 Pilanesberg. Only a two-hour drive 14 for two to three nights. Various from Johannesburg in a malaria-free area. accommodation options from cabins to A small and intimate lodge with only six guesthouses and lots of amazing walking luxury chalets, each with private balcony. trails. If you’re lucky enough to be able Sioban Cooke, Harvey World Kimzan, to gain access into the nature reserve Milpark, Johannesburg area, at the top of the mountain there are amazing mountain views and, in my Tima Moon, close to Kruger Park, opinion, a perfect place for a proposal if 10 Mpumalanga. From R4 800 per couple. pre-arranged. I would suggest this for a proposal of marriage. It Tamaryn Kruger, feels as if you are in a different wor Sure Stellenbosch Travel yourself, in nature! Most seductive placeld. You on can earth! be Charlene Muller, The Departure Lounge, Randburg Jaci’s Tree Lodge, Madikwe. 15 From R3 000pps. Literally built in what seems to be a massive tree – Sanbona Wildlife Reserve in the the most amazing place to experience. 11 Western Cape is a magical place. Charlene Muller, The Departure Lounge, The cheetah, White lions, elephant, fabulous Randburg, Johannesburg accommodation at Dwyka Tented Camp, the food, spa and very attentive service (even hot water bottles on the early-morning Helicopter flight over the Cape game drives) – we just love it. 16 Peninsula to Haute Cabrière wine Tania Bezer, estate, where you will be met with a welcome The Holiday Factory, Cape Town glass of wine. Then you are collected by TNW6320SD vehicle and transferred through the scenic winelands to Delaire Graff spa to enjoy dual Lalibela Game Reserve, Eastern massages followed by a mouth-watering Cape – it is special because it is a lunch at the Delaire Graff Restaurant. 12 malaria-free Big Five game reserve near the Monique van Eeden, coast. At present a two-night stay costs only Belmond Safaris, Cape Town R7 500pps all inclusive, and as the travel agent doing the booking, you will receive For a destination wedding, try 30% commission. 17 Hanglip Mountain in the Entabeni Carol Swart-Nash, escarpment, where the guests are taken Talk Travel, Claremont, Cape Town by game vehicles and the bride can arrive by helicopter. It is a truly ‘wow’ experience and the costs can be tailored My fiancé and I are having our to the couple’s budget. [See Legend 13 wedding in Hibberdene and we just Lodges]. cannot wait. Total wedding cost: R28 000. Joanne Adolphe, Kirsty Heath,Travel Counsellors, Benoni Thompsons, Johannesburg

Regional

A two- or three-night trip on the Mauritius for sure for a destination 19 wedding. Beachcomber’s Le 18 Zambezi Queen! True luxury and Victoria is a perfect candidate. So many pampering with personalised comfort places to choose from to have your in the heart of the African wilderness. wedding reception. They set it all up and Cruise along the banks of the Chobe make sure you look and feel like the most TNW6342SD River and enjoy amazing wildlife. Fly into gorgeous bride on earth. Your whole party Kasane or transfer from Vic Falls, leaving is looked after and it’s a magical romantic you the option to combine it with a couple once-in-a-lifetime experience. of days in Vic Falls, Zambia or Botswana. To subscribe to TNW Sherrilyn Guess, Marianne Strydom, Travel Counsellors, Bloemfontein contact Wanita on XL Boland Travel, Paarl [email protected]

Fly THAI, the fastest airline direct Hello Asia to Bangkok and beyond. Terms and Conditions apply. EX-JNB Journey to Price From Offer is valid from now to 15 September 2014. Valid for travelling from now to 30 September 2014. This fare is inclusive Bangkok R 7477 estimated of taxes and fuel surcharges (correct as at 01 July 2014) and is subject to change due to currency fluctuation and Phuket/Krabi/ Chiang Mai R 7477 availability. Singapore R 9050 Hong Kong R 8820 For more information call (011) 463-5042 Kuala Lumpur R 8970 or www.thaiair.co.za Bali R 9888 Shanghai/Beijing/ Guangzhou R 10038 Tokyo/Osaka R 10373 Sydney R 12720 Melbourne/Brisbane R 12545 Limited seats available per flight. More destinations are available

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QUICK READ FOR busiest people Wednesday August 20 2014 n 9 Great romantic getaway ideas Sossusvlei Desert Lodge - surrounded by sand 25 dunes of the Namib Desert. Sheer silence, total tranquillity and romantic luxury. Activities include stargazing to intimate picnics. Regional Lance van den Heever-Liebenberg, Marmalade Toast bespoke travel and destination management, Bryanston, Flamingo Bay resort, A private villa with pool at Constance Johannesburg. 20 Mozambique, from R7 300pps. 23 Belle Mare Plage, Mauritius. Enjoy The rooms are built on stilts! For your days sunbathing in your own walled garden Island hop in the Seychelles by chartering a yacht turndown some nights, you get little beside your very own swimming pool. If the through Sunsail. You can even swim with turtles at packets of fish food – sit on your patio 26 ocean beckons then it is just a few steps Félicité Island, stop off at La Digue and hire bicycles and with your feet in the water and feed the down to the shore. It is set amidst small swim at all the various beaches. The approximate cost to fish, nothing more serene! lakes, frangipani and coconut groves. hire a yacht for five nights with a skipper is R35 000. Charlene Muller, Lance van den Heever-Liebenberg, Caron Crocker, Club Travel, Cape Town The Departure Lounge, Randburg Marmalade Toast bespoke travel & destination management, Bryanston, Situated just outside Inhambane, Johannesburg We went to Royal Chundu’s Katombora Island 21 Mozambique’s paradise tourist 27 Lodge in Zambia for our anniversary. The lodge is destination, on a pristine tropical private just amazing, perfect location, excellent staff and service, beach, Barra Beach Club combines privacy with I would suggest a five-night stay exclusivity and ultimate relaxation – a proper five-star authenticity and unspoilt beauty. Twelve deluxe 24 at St. Anne Resort and Spa in experience in the bush. Rates are from US$662pppn suites are only a hop and jump from the beach. the Seychelles. This is a once-in-a-lifetime (R7 082) full board and $974pppn (R10 420) fully There are private gardens, secluded indoor and destination and it’s ideal for honeymoons. inclusive. The best activity is the rafting trip with a luxury outdoor showers and endless activities to suit The resort is romantic and the villas picnic on the banks of the Zambezi River. every need. Cost: R34 768. are private and elegant. The cost is Roland Muller, Flight Centre, Johannesburg Katlego Maimane, Rennies Travel, Johannesburg approximately R30 000pp on a half-board option. Honeymoon packages always include Tsarabanjina in Madagascar, value-adds like a free meal or discount for Réunion. A very romantic getaway is a self-drive road 22 R4 000 a night but a really the bride, which is always appreciated. 28 trip around the island – beaches to mountains! Between unbelievable place. Vanessa Ncube, R11 000 and R20 000. Tracey Graham, Hasambe Travel, Bedfordview Juan Nel, AfricaStay, Johannesburg Flight Centre Hout Bay, Cape Town Le Gemma dell Est, Zanzibar, combines beach 29 and old-world charm and is all inclusive – package price total of R46 650. Susan Williams, Susan’s Travel cc, Johannesburg

Further Afield

Phi Phi Island Village (now Outrigger) on the 30 Phi Phi islands in Thailand. It is heaven on earth with free-standing romantic bungalows on stilts, the most amazing spa with breathtaking views from the Jacuzzi, infinity pool, two lovely restaurants and swaying palm trees covering the property. Sherrilyn Guess, Travel Counsellors, Bloemfontein

Baros Maldives – excluding flights, this sells 31 from R13 000 per person for seven nights. Five- star luxury, service to the max, spacious rooms, all on the beach. Martmarie Cotter, Sure Swartland Travel, Malmesbury

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10 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS Rawai Palm Beach Resort, Phuket – a deluxe Chile – amazing food, CliffSide Suites, Santorini, Greece. Small intimate 32 pool access room is ideal for most young 38 incredible people, easy 40 hotel clinging to the cliff side of Santorini island couples and even older ones who have to watch access via São Paulo. Caters with incredible views over the ocean and caldera and costs. At R10 500pp it includes flights, transfers and for every occasion, glaciers in enchanting sunsets. Expensive, but well worth the money. seven nights’ accommodation with breakfast. Added Patagaonia, sun in the desert, Sharlene Galloway, bonus is a romantic 30-minute massage and Thai incredible wine, beautiful beaches Sure The Travel Agent, East London dinner. There are so many affordable things to do in and just such a diverse place to visit. Phuket – elephant riding, water sports, Phi Phi and Gillian Grogan, Personal Africa, James Bond Island. Johannesburg Jenny Jackwitch, Travel Rendezvous, West Rand

From R21 000pps, Kuredu in One of the most romantic trips 33 the Maldives, my absolute 39 you can do is with Nostalgic favourite! The idea of being so far from Classic Cars in one of their open-top the rest of the world, just the two of you classic Alfa Romeos or VW Beetles. – amazing! The finishing touches they Driving through Tuscany in an open-top offer to honeymoon couples, just the best classic car feels as if you are in the service ever! La Dolce Vita movie! The La Dolce Vita Charlene Muller, itinerary starts from €1 450pp (R20 749) The Departure Lounge, Randburg for a three-night itinerary. Riana Lourens, ICAN Holidays, Somerset West Agadir, Morocco. Beautiful 34 beaches with fully inclusive options and Morocco has exquisite ‘mini- Others mentioned hotels’ with a maximum of six rooms that are just wow! A package can be done for Abroad: R38 000 per couple for nine nights. Atlantis, the Palm, Dubai Loren Wilson, Travel Counsellors, Benoni Bali Bora Bora, French Polynesia Isle of Capri, Italy – you get a chance Caribbean cruise 35 to experience the real Italian lifestyle, Croatia food and culture. There is Anacapri which Galapagos Islands, Ecuador is slightly cheaper to stay in than the Capri Gorilla trekking in Rwanda or Uganda side and the little town of Capri has outdoor Inca Trail, South America markets, outdoor projector movies, singing and Kauai island, Hawaii dancing. The Blue Grotto is stunning. Paris, France Pangkor Laut, Malaysia Tamaryn Kruger, Sure Stellenbosch Travel Serengeti, Tanzania Six Senses Resort, Ninh Van Bay, Vietnam Portofino, Italy. Stay in a small 36 boutique hotel, walk down to the Local: market to buy some cheese, bread and African Pride Crystal Towers, Cape Town vino, and have a picnic on the beautiful Aquila Private Game Reserve, Western Cape beach. After a fun day out, dinner for two The Blue Train in an Italian bistro under the moonlight. Brenton on Sea, Garden Route Buffalo Hills, Plettenberg Bay Nikki Borthwick, Bushmans Kloof, Clanwilliam Sure Travelways, Durbanville Cathedral Peak, Drakensberg Clifftop Lodge, Welgevonden Ellerman House, Cape Town I always suggest Mallorca as Hamiltons Tented Camp, Kruger National Park 37 an anniversary destination. Very Jozini Tiger Lodge and Spa, KwaZulu Natal romantic, awesome hotels and beaches La Residence, Franschhoek and I always include a sunset cruise and Montagu, Western Cape heli flip with a romantic champagne picnic Phinda Private Game Reserve, KwaZulu Natal overlooking the island from the hill tops. Rovos Rail A real must for the romantic traveller. Thali Thali Game Lodge, Langebaan Gerald Engelbrecht Klitzke, Thanda Private Game Reserve, KwaZulu Natal The Boyz Travel Merchants, Centurion The Oyster Box, Umhlanga Trennerys, Wild Coast

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Go to where the sun sets beautifully

SA Representative office for Tourism Authority of Thailand Tel: 011 463 8622 Fax: 011 463 8196 Email: [email protected] Twitter: @thailandsa www.facebook.com/amazingthailandinsouthafrica TNW7170

QUICK READ FOR busiest people Wednesday August 20 2014 n 11 SELL MORE ROMANTIC GETAWAYS Venues with a Tour operators add a d sh of rom nce twist of love Beachcomber and notable anniversaries. between February and April.  Beachcomber guarantees that  Each resort and destination Trafalgar’s autumn, winter and Premier Hotels there will be no other events differs its offering, ranging from spring (AWS) itineraries run from  Premier Hotels & Resorts offers at its properties in Mauritius or a romantic petal turndown to a November through to April, fitting luxury accommodation to make Seychelles on the client’s wedding complimentary beach dinner. perfectly into this period. a romantic getaway comfortable day. Clients are contacted by a  The Holiday Factory’s expertise  The AWS programme has an early and personalised. Properties are personal wedding co-ordinator to ensures good advice on best value payment discount of up to 5% on in some of the most popular travel discuss details for their special day appropriate to the client’s needs. trips until October 31. It can also destinations – from wildlife to and can choose a classic or luxury be combined with other discounts beaches, mountains to vineyards and package. Holiday Tours such as frequent traveller and historic to modern-day locations.  Honeymooners can choose a  Holiday Tours has excellent second trip discounts.  Different approaches make a client’s quiet hotel with an exclusive relationships with partners in stay special with optional extras such feel or one that offers a more Mauritius and can make special World Leisure Holidays as sparkling wine, chocolates, fruit social experience with evening requests for a couple.  Exclusive to World Leisure Holidays, platter or a surprise birthday cake. entertainment and socialising.  While unique pre-bookable La Pirogue is a popular year-round Honeymoon couples get a room turn- The five-star-plus hotels offer a experiences are available, the tour venue, sought after for weddings down with gowns and chocolates. complimentary massage at the operator can create packages to and honeymoons because of its  Mpongo Private Game Reserve, which Clarins spa for couples while meet requirements. Offers a wide quaint, intimate ambience and is managed by Premier Hotels & Royal Palm Mauritius offers plush selection of product that can be beach setting on the west side of Resorts, offers guests a unique blend bathrobes. booked online. Mauritius. of luxury accommodation, romantic  Dinarobin Hotel Golf & Spa on  Is currently expanding its Europe  Also exclusive to World Leisure game viewing and true SA hospitality Le Morne Peninsula is highly products to include even more Holidays, Sugar Beach, Ambre and in a malaria-free environment. recommended for romantic romantic destinations such as Long Beach allow for weddings breaks. It has a private setting Prague and Vienna. two to three days a week. The Tshwane Events Centre with its suites built in crescents. hotels cater for Jewish and Muslim  The size of the Tshwane Events Five suites centre on a private Trafalgar weddings. Centre means it is popular with the swimming pool for relaxation with  The relaxed pace of an At Leisure  Weddings can be arranged Indian community as traditionally they canopied day beds. guided holiday is perfectly suited throughout the year, with a few host large wedding receptions of up to couples. There are later starts, restrictions on public holidays and to 3 000 guests. The Holiday Factory: longer stays and lots of flexibility, over the Christmas and New Year  It has animal pens and horse stables  The Holiday Factory offers a giving couples the chance to periods. World Leisure Holidays among others for animal-themed number of packages that are explore on their own. offers tailor-made as well as a pre- weddings. The wide open spaces suitable for honeymoons, weddings  Many South Africans marry selected range of wedding options. have also seen a wedding reception suspended in mid-air by a crane.

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12 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS Fly there on Cloud 9 Air France  Air France offers customers the chance to experience pleasure and relaxation, including the in-flight meals, which feature traditional French dishes. The wine list reflects a wide range of French grape varieties and free champagne is also served in all classes.  Air France offers daily night flights Salakphet, Koh Chang, Thailand. Photo: TAT on the A380 from Johannesburg to Paris-Charles de Gaulle. The Destinations they will love A380 seats 538 passengers, and provides improved comfort and a France coast offer programmes dedicated to quieter flight.  Paris is known as the city of lights honeymooners and idyllic getaways  Air France’s in-flight entertainment and romance. Couples can take walks filled with memories. comprises 600 hours of along the bridges of Paris, along the programmes including 85 full- Thailand La Roche Vert-Bouteille, Réunion river Seine or sit at a pavement café. length films, well-known TV series  Most people who honeymoon in Island. Photo: Atout France  France’s coastline resorts, from and a jukebox with 240 CDs. The Normandy and Deauville to the Riviera Thailand choose to spend time on the programme is available online cocktail vouchers and more at and Saint Tropez, are also romantic spectacular beaches, however, there before travelling so passengers LUX* Le Morne. options. Couples can also explore the are other destinations for the more can decide before boarding what to  Air Mauritius offers a last-minute many romantic castles of the Loire adventurous looking for something off watch or listen to. upgrade to business class for only Valley. the beaten track. R1 500 per person from South  Another popular romantic getaway  Perfect for couples who want to Air Mauritius Africa to Mauritius one-way. is for couples to discover the snow- enjoy a mixture of activities, from city  Air Mauritius offers a 20% capped mountains of the French Alps. excursions and nightlife, to mountain discount on the bride’s airfare if Thai Airways trekking, beachcombing and shopping the couple are getting married or  In conjunction with Royal Orchid Réunion in modern malls as well as outdoor honeymooning in Mauritius. Holidays, Thai Airways offers value-  Réunion Island is a unique food and flower markets.  Together with Red Label Holidays, adds for couples who purchase destination. Between sea and  Older couples generally enjoy the Air Mauritius offers ‘just for 2’ packages. These include room mountains it offers a diversity of northern area of Thailand such free Air Mauritius lounge access upgrades, complimentary lunch or landscapes and exceptional activities as Chiang Mai due to the cultural in Cape Town, Durban and dinner for two. suitable for honeymooners. heritage and markets, and some of Johannesburg. Red Label Holidays  Thai Airways offers special  With a wide range of hotels, Réunion the world’s best golf courses. For also offers discounts on spa packages arranged with is an incredible travel experience to younger couples, beaches are a major treatments, R500 resort credit, honeymooners in mind. suit all budgets and tastes. draw card, particularly Phuket, Pattaya  The luxury and charm of the west and Koh Samui. 

Reunion Island, an authentic and moving destination like no other, is only 4 hours away from Johannesburg.

A magical island hosting the very best of what our planet has to offer, Reunion Island in an enchanting world that combines in a single place the most unique and emotional holiday experience.

Contact: [email protected] http://blog.welcometoreunionisland.com/

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QUICK READ FOR busiest people Wednesday August 20 2014 n 13 Train travel Photo: The Blue Train Corporate travellers world-wide are opting for rail travel as a time-efficient and convenient mode of transport but Africa lags behind, with safety remaining a concern. By Dorine Reinstein. Efficient and safe rail travel in Africa still a dream

FRICA has seen major by high-speed railways. In a believes Africa needs intercity will be expanding its platform investments in its rail speech to the African Union connections in cities such at OR Tambo International Ainfrastructure over the in the beginning of the year, as Lagos and Abuja. “Rail is Airport Station and increasing past few years. Notably, she outlined her vision of rail a very high capital-intensive parking capacity at the Pretoria Chinese investors have connections to all the capitals business and in some areas and Centurion Stations. recognised the potential of of Africa. in Africa the little infrastructure Time frames have yet to be rail travel on the continent. However for corporate for passenger and goods travel confirmed. On a recent visit to Africa, travellers, efficient, has been allowed to collapse.” The rest of South Africa China’s prime minister signed comfortable and safe rail travel Chris Pouney, director, is developing much-needed a contract to build a US$3,8bn across Africa is just that – a business travel for Severnside rail infrastructure. Minister (R405bn) track that will link dream. Kananelo Makhetha, Consulting in the UK, says of Public Enterprises, Lynne Kenya, Uganda, Rwanda and md of BCD Travel, says the for the moment there are Brown, recently said that a South Sudan for trains that can quality of rail travel in Africa no credible rail options for focus over the next five to 10 reach a top speed of 120kph. is just not geared to service Africa at all. “I am aware years would be on refurbishing Work on the line is expected visiting business people and of some isolated pockets all rail lines across the to start in October and the he would not encourage clients of development, mostly country. 610km stretch from the coast to use it. “We do not consider in Morocco and Algeria, The Passenger Rail Agency Kananelo Makhetha to Nairobi is due to be finished rail as an option for our clients but for the most part any of South Africa (PRASA) has in early 2018. travelling in Africa.” development planned, is within The Gautrain would grace any signed a R51bn contract African Union chief, According to Kananelo, countries – Ghana, Nigeria city in the world in terms of with Gibela to supply 600 Nkosazana Dlamini-Zuma, where rail travel exists, it is and Kenya for example – and cost, quality and reliability.” passenger trains (3 600 has repeatedly mentioned her primarily geared towards the geared towards freight and Tlago Ramalepa, coaches) to be delivered dream for Africa to be linked local commuting market. He cargo.” But, he points out, “in spokesperson for the Gautrain, between 2015 and 2025. most countries, rail routes says Gauteng recently PRASA group ceo, Lucky follow historic trade and freight conducted a detailed analysis Montana, said: “The PRASA routes. In short, freight is the of the current transport fleet renewal programme is the start point”. network in the province. A catalyst for the transformation “The sheer distances in 25-year Integrated Transport of Metrorail services and Africa make train travel always Master Plan (ITMP25) was public transport in South Africa a struggle compared with air developed, prioritising the rail as a whole.” travel, unlike in Europe where system as the backbone of the Corporate travellers would business capitals are often entire transport network. most certainly welcome only a few hundred kilometres According to Tlago, this improved rail connections apart,” says Chris. He adds has prompted the Gautrain throughout South Africa. that safety and infrastructure to conduct a feasibility Kananelo says: “We need are two major obstacles when study on new routes. “The a high-speed connection it comes to rail travel in Africa. purpose of this feasibility between Johannesburg and study is, amongst others, to Cape Town and Durban in Is SA the exception? inform which routes should the future.” However, Chris Whereas corporate travellers be developed, based on a warns that, realistically, unless seem reluctant to take to the number of associated benefits there are true high-speed rails in Africa, South Africa’s such as socio-economic train lines such as Eurostar Gauteng-based intercity development, land-use and Thalys, or ACELA in the Gautrain seems to be the changes and environmental US, the distance between exception. Chris says: “There impacts.” Tlago adds that in Johannesburg and Cape Town are examples of excellence. the short-term, the Gautrain is best covered by plane. Book it

Britrail is offering travellers one day’s free travel when they purchase a consecutive pass, a Flexipass, an England consecutive pass or an England flexipass. This special is valid for sale until August 31. TNW6326SD

14 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS QUICK READTNW7169 FOR busiest people Wednesday August 20 2014 n 15 Train Luxury MICE rail travel – travel a different league WHILE passenger trains in Africa saw an increase of almost 200% on lag behind their European and US our turnover budget on this market.” counterparts, luxury leisure rail travel According to Themba, the Blue Train in Africa is recognised as exceptional, has acquired business from corporates with private operators such as the that attend annual events such as the iconic Blue Train and Rovos Rail. Vodacom Durban July, Macufe Festival The Blue Train is a popular option in Bloemfontein, J&B Met in Cape for clients looking to give their product Town, the Nedbank Golf in Sun City launch, meeting or incentive gathering and recently, the Fashion Week in Cape an air of ultimate luxury. Themba Town. “These events form part of our Glacier Express in Switzerland. Photo: Glacier Express Masheula, spokesperson for The charter strategy for every year and are Blue Train, says incentive travel has partly the reason why we did so well in Explore Switzerland with increased exponentially. “Last year we this market last year.” Trafalgar Get free days with Eurail Experience the Glacier Express in Hotel Bären in St Moritz. Switzerland on Trafalgar's Contrasts Travellers will see the Alpine lakes, Eurail has launched a promotional purchase a 15-day pass. They’ll of Switzerland tour from R31 150pps. ancient glaciers and snow-capped offer where travellers can get one receive three free days when they This At Leisure holiday mountains. They’ll explore the free day’s travel on a selected Eurail purchase a 22-day pass and five package includes seven nights’ sights of Zurich, Zermatt and St. Pass. This is valid for passes of six, days when they purchase a one- accommodation with hot buffet Moritz and see medieval Lucerne eight or 10 days. month pass. This special is valid breakfast daily, lunch, three dinners and cosmopolitan Geneva, passing Travellers can also get two for sales until September 30. Travel and all transport on the Glacier through 91 tunnels and over 291 free days on the Eurail Global must take place within six months of Express, and a Golden Pass Train bridges as lakes, mountains and Consecutive Pass when they date of issue. Line. Guests will stay at the glaciers appear at their window.

‘Sit & Save’ German Rail Pass THE German rail pass promotion, end of October. The rail pass sale Promotional passes are non- the promotional pass: ICE, IC, EC, RJ, ‘Sit & Save’, lets travellers explore ends on October 31. The class types exchangeable and non-refundable TGV, CNL, EN and D trains, as well as the country at a 25% discount on for the promotion are first and second and reservations are compulsory on for the IC bus services on routes in all passes from mid-June until the class and apply for all ages. the following trains when travelling on Germany. 

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16 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS Photo: Tourism Ireland Romantic Ireland Tourism Ireland is looking to increase visitors from South Africa by Ireland is a romantic destination. in Claddagh in Galway in 17th For lovers seeking the most century. Thomas Dillon jewellers, 5% annually. Caro Malherbe reports. romantic experience, the following the original makers of the ring, are worth consideration: have a gift shop and museum in  St Valentine’s Shrine in Dublin’s Quay Street in the city centre. Whitefriar Church. There is a  Love is in the air at the Cliffs Arrivals from SA are up special Blessing of the Rings of Moher – the outstanding OURISM Ireland reports that music and dance, pubs and culture. ceremony at the shrine on the beauty of this natural wonder around 28 000 South Africans Over the past 15 years, Tourism saint’s feast day, February 14. makes it one of the world’s most visited Ireland last year, a 10% Ireland has been active in South  Everyone knows the scene from romantic attractions. Offering T the movie, Titanic – the iconic stunning views over the wild increase over 2012, choosing the Africa and continues to host press country for a variety of reasons, among trips, resulting in features through moment when Leo shows Kate Atlantic Ocean, the cliffs provide them that it is English-speaking and mainstream media channels. It also how to fly. That photo opportunity the perfect setting to pop the driving is on the same side of the road engages with potential tourists on awaits at Titanic Belfast, the question. as South Africa. social media through competitions and visitor experience dedicated to  Kylemore Abbey in Connemara, Many South Africans have Irish promotions. the world’s most famous ship. was built in 1867 as a lover’s heritage and count relatives among Tourism Ireland is aiming for a 5%  The Claddagh ring is popular gift. A vast inheritance funded the Irish who fought alongside the increase in South African visitors the world over as a friendship, the construction of the magical Boers against the English in the Anglo- annually. Most travel to Ireland is for engagement and wedding ring. castle, which Mitchell Henry Boer war. leisure purposes, although the country A quintessential Irish symbol, intended as a testament to his Others are drawn to its scenery, also sees many incentive groups. it is worn by millions, including wife Margaret. However Margaret the likes of U2 front man, Bono. died suddenly in 1874 never According to legend, it originated seeing her castle fully complete. Etihad doubles up to Dublin ETIHAD Airways has increased its Abu in Coral economy class. Touring with British T.I.P.S Dhabi-Dublin service from 10 flights a James Hogan, Etihad Airways’ week, to double daily. The frequency president and ceo, said flights to BRITISH T.I.P.S has added coach tours options start at R3 000 per person. boost of 40% will provide 8 988 seats Dublin, which commenced in July to its portfolio, offering travellers using British T.I.P.S offers a full range of each week between the capital cities of 2007, had been one of the carrier’s Dublin as a base a chance to get out accommodation options, from B&Bs the UAE and the Republic. most successful routes. The increased and see more. The tours cost between and manor houses to castles. The airline operates a 380-seat frequencies would benefit business and R530 and R1 040 per person. Car hire, hotel transfers and B777-300ER on the route, configured leisure travel right across the Etihad The company also offers rail tours sightseeing tours in Dublin are also with 40 seats in Pearl business class Airways network. covering most of Ireland, letting offered. There is also a self-drive tour and 340 in Coral economy class. Since 2007, Etihad has flown nearly travellers experience major tourist programme, where tours of five nights It also operates a 262-seat Airbus 1,2 million passengers on the route. attractions and countryside along the or more qualify for a free ‘Ireland at a A330-200 on the route, with 22 seats Last year was the busiest to date, with way. Day-long rail tours start at around Glimpse’ voucher book with two-for-one in Pearl business class and 240 more than 240 000 passengers. R1 760 per person and overnight sightseeing packages.

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QUICK READ FOR busiest people Wednesday August 20 2014 n 17 Busabout Ireland tours AMONG Busabout’s many Upon arrival at the Irish itineraries are the destinations each night, A panoramic view of Ashford Castle in County Mayo. Photo: Wikimedia Celtic Rocker and Southern a guide provides local Rocker, selling from R2 300 information to help guests per person. make the most of their Stay at a castle with Insight Guests explore local free time in the evenings. sights, visit castles, hear Guests can enjoy a meal INSIGHT Vacations is guests board Isle of Innisfree and are escorted over the about local legends and with the tour group or promoting an itinerary that for a scenic cruise of Loch drawbridge to the castle. go for walks through the spend a night out on the includes a stay at medieval Corrib. The cruise offers Pieter Beyers, gm of Insight countryside. town, meeting locals and Ashford Castle in County great opportunities for wildlife Vacations, says the hotel Darsha Soobramoney, immersing themselves in Mayo. spotting along the shore and provides a romantic backdrop Busabout brand manager, Irish pub culture. ‘Irish Elegance’ gives the captain, who is author in superior surroundings. says: “In Ireland, The tour price includes guests the opportunity to of A Voyage of Discovery, a Guests can explore the vast Busabout’s sister company all transport but excludes explore the interior of the history of the castle, gives estate, visit the spa or go on Shamrocker Adventures, accommodation. castle and stay overnight. an overview. After lunch, a ‘Hawk Walk’ to learn about handles all ground Dorm beds usually cost On the way to the castle passengers disembark the ancient art of falconry. arrangements and all trips between €18 (R260) and depart from and return to €20 (R290) a night, while the Shamrocker Adventures private rooms start at €25 office in Dublin.” (R360) per person. Wild Atlantic Way launched Guests stay in local Bed and breakfast options COMPETING with some of the starting at the northwest- The west coast, which is dormitory accommodation. start at €40 (R578) a night. world’s most scenic coastal coast of the Inishowen exposed to winds and swell drives, Tourism Ireland has Peninsula in Donegal. It ends from the Atlantic, is also launched ‘The Wild Atlantic at the southernmost point, in known for its surf spots. Way’, the world’s longest Kinsale in County Cork. The Signposts point to these along coastal touring route. route is mapped throughout, the entire route, including Three times the length of pointing tourists to a number some world-class locations for California’s Pacific Coast of attractions, activities and wave-riders. The full route also Highway, 10 times longer stunning coastal views. links 53 Blue Flag beaches. than Australia’s Great Ocean The Wild Atlantic Way project Many festivals, events, Road and over 12 times the received €8 million (R113m) pubs and restaurants can length of South Africa’s Garden in government funding in this be discovered along the way. Route, the Wild Atlantic Way year’s budget and aims to Sights and activities include stretches over 2 500km of boost tourism to the west of Irish heritage sites, hikes to Ireland’s rugged coastline, Ireland. castles and scenic drives.

Game of Thrones film set draws fans THE world-wide popularity stunning landscapes with locally known as ‘The Dark of the ‘Game of Thrones’ is plenty of activities and Hedges’ and one of the attracting fans to visit the sightseeing opportunities most photographed natural show’s film set in Belfast. along the way. It includes phenomena in Northern Tourism Ireland has put the Causeway Coastal Ireland. together the three-day Route, also used in many The tour also stops at the ‘Causeway Coast and scenes of the series. Carrick-a-Rede Rope Bridge Glens Game of Thrones From the Belfast studio – its cliffs and surrounding Itinerary’, giving travellers the tour heads along the water are often seen in the opportunity to tour the County Antrim coastline to the television series – and show’s production centre, the small holiday town of the ‘Giant’s Causeway’, where filming takes place in Ballycastle, then stops at a Unesco World Heritage TNW6322SD the Titanic Studios. Cushendun, an important Site. The 400km round-trip landmark in the show. Travellers can also opt to travels across some of This is also the location of self-guide their way through Ireland Northern Ireland’s most the famous ‘Kingsroad’– some key locations. Accommodation Powerscourt – ‘one of the best’ Hotels & Castles THE Powerscourt Gardens in County Wicklow were CIE Tours recently placed third in the World’s Top 10 Gardens by City Tours National Geographic. The vast, Guided Rail Tours landscaped gardens have two golf courses, a five-star hotel, Coach Tours wedding venues and corporate Rail Passes events facilities. To visit the gardens, adults pay €8,50 (R120), students €7,50 (R107), children between five and 16 pay €5 Powerscourt Gardens in County Wicklow. Photo: Tourism Ireland (R71) and children under the age of five go free. Adult One of the most interesting Estate holds events such as visitors to the waterfall pay parts of the Powerscourt flower shows, complimentary Tel: 021 975 – 2047 €5,50 (R78), students €5, Gardens is its pets’ cemetery, gardening classes, dog Fax: 021 975 – 5021 children between two and 16 believed to be the largest in training, lessons on bird Email: [email protected] pay €3,50 (R50) and children any private Irish garden. watching and fun activities for under two years go free. Year round, Powerscourt children.  TNW7171

18 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS COMMUNITYNEWS JOBS Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Debbie Badham, at [email protected] or (011) 327 4094.

Beachcomber hosted a Mauritius Pick of the week educational in July. brought to you by Agents were treated to spa treatments at the Dinarobin five-star deluxe spa. Enjoying some quality relaxation Senior/Intermediate Travel Consultant National Sales Manager - JHB North are (back from left) – Johannesburg Professional Career Services Gillian Suckerman Travel Zone Managing national new business (Travel League); Gerti Required for Leisure Outbound Tour development sales teams (W. Cape Operator, centrally situated in Randpark & Inland). New Business experience Du Plessis (Sure Ritz Ridge. Excellent package, and working ess. Determine sales targets, develop Travel Windhoek); conditions. Are you switched on? strategies for new business, interact Anja Hoffmann (XL Email: [email protected] with potential clients. Michelle’s Travel); Email [email protected] Intermediate Travel Consultant - and (front from PTA North left) Tanya Viljoen Key Account Manager – Professional Career Services Johannesburg MS Office and Amadeus. Min 3+ yrs’ (Beachcomber Tours) Lee Botti & Associates exp. Exposure to corporate & leisure. The five-star treatment! and Raessa Cassim North. Well established TMC seeks English & Afrikaans. Quicktrav beneficial. (Travel Edge). sales and service orientated individual! Salary:R8–R12 000 neg. Minimum 3 years’ experience & Email: [email protected] business qualification advantageous. Junior Bookkeeper- Durban Salary: R25 000ctc neg. Lee Botti & Associates Email: [email protected] Obituary Central. Accounts to TB within industry required to join vibrant office & assist Training Manager - North THE Travel Corporation industry and is remembered take it to the bank. He with two internal divisions. Quicktrav Equity Connections cc is mourning the loss of by his colleagues with beat every budget he ever advantageous. Salary to R8 000 p/m. Highly experienced, accredited one of its great managing much fondness. presented to us,” says Email: [email protected] trainer needed. Must be able to write directors, Gawie Roussouw. Stanley Tollman, Stanley. manuals, lead team, put WSP in place. Management experience essential. Gawie spent 22 years chairman of The Travel Theresa Szejwallo, current Sales Executive – Inbound - Cape Equity Connections cc Email: [email protected] with the company as Corporation, gave Gawie md, worked with Gawie for Identify, target, secure business md of its flagship brand, the nickname ‘The Silver many years. “He was a opportunities to grow Inbound market. Travel Expert – Johannesburg Trafalgar. During his time Fox’, having always had true gentleman and highly Attend trade shows, run fam. trips, liaise Flight Centre with the company he was the highest regard for him. respected throughout the with travel media. 2 years’ sales/customer service, Matric responsible for growing “Anything he committed travel industry,” she says. Email: [email protected] or relevant degree/diploma, SA citizen, international travel experience. Basic, the Trafalgar business in to doing or when he said Gawie was laid to rest on FCm Corporate Travel Manager - lucrative commission structure, medical the South African travel something – you could Friday, August 8. Cape Town aid and provident fund. Email: FCM Travel solutions [email protected] We are looking for KAM to look after our Appointments top clients. EE candidates only. Email: Senior Leisure Consultant - [email protected] Cape Town  Prezley Based at Bedford office Club Travel Mungala was Sales Executive - Cape Town Dynamic ambitious entrepreneurial Club Travel individual required to join the leisure recently promoted Sales & Marketing Manager Southern Africa Analyse the market, offer feedback, meet team in selling and promoting travel to operations Lead the Sales Team to deliver the set • Minimum 5 years’ experience in the and exceed targets, build relationships, packages for Africa’s leading travel development Revenue Target for the region. travel industry in a management role. provide training to online agents and manager at Sun Preferably an airline. Understanding the handle branding for agents. agency. Key objectives include: Achieving the Email: [email protected] International’s travel trade landscape is important. Email: [email protected] set Revenue Target; Route Profitability; • Knowledge/exposure to Southern Africa Royal Livingstone Hotel in Market share, Client retention and New also an advantage New Business Development/Sales National Sales Manager – W.Cape Zambia. Prezley has risen Business acquisition • Knowledge of systems and Fares - Rivonia Tourvest Travel Services through the ranks from porter knowledge is important Tourvest Travel Services Responsible for managing the national Key Accountabilities: People new business development sales teams to management. He joined Management, Key Account Management; Generate leads & sign up new corporate Sun International in 2001 as a If you meet the above mentioned clients on our online platform. Prepare (W.Cape & Inland) by determining Structuring, planning and implementing targets and ensuring targets are met the Sales and Marketing Plan for the criteria, please submit your profile to service and financial proposals, negotiate porter at The Royal Livingstone efficiently and effectively. region. [email protected]. The fees and service deliverables. Hotel and was soon promoted detailed job description is also available. Email: [email protected] Email: [email protected]

to doorman, followed by head Minimum requirements: The position is available immediately. TNW7174 concierge, and thereafter • Tertiary Education is essential, relevant These adverts were selected from the vacancy assistant front office manager. to this role Air Mauritius SA Pty Ltd reserves the right After training with Magnums • People management and experience is to reject profiles that do not meet the section of www.travelinfo.co.za minimum requirements for this role. Butlers International of essential, minimum 4 years. For more details contact [email protected] Australia, he later became TNW7163 the accommodation services manager. He then gained Maximise your power! invaluable experience at The Palace of The Lost City at Sun Our quick guide to airline info City managing its front office Top jobs in Cape Town this week: gives you access to: and housekeeping operations. TRAVEL MANAGER • Before his recent promotion he Your leadership skills are in demand! Be responsible for coastal offices in this A-Z guide to eTickets was rooms division manager at amazing role with int’l, recognized brand. Sal R 28 000 + benefits. • Commissions the Royal Livingstone Hotel. SALES EXEC • Luxury T/O with an extensive scope of VIP clientele req’s ambassador to Online pre-seating & check-in requirements  54 on Bath represent their brand on all platforms! Sal R 25 000 + perks! in Rosebank SNR IN -HOUSE CONS • Change fee collections has appointed Renowned TMC seeks dynamic Galileo fundi to service VIP clientele in stunning city offices. • Credit card authorisations and new executive Sal R 18 000 + benefits. much more... chef, Phil de SNR TICKETING CONS Villiers. Phil was TMC with int’l roots seeks ticketing & fares wizard to Log on to www.travelinfo.co.za previously the join their buzzing team. Galileo & Amadeus ess! and click on TI Plus for more executive sous R 18 000 + benefits. info. To subscribe to this service, chef at Level Four Restaurant contact Loulla Georgiades Lote Call Malika / Philip: 021 418 1084 on 011 214 7317 or and will take over from Gerard [email protected] email [email protected]. Vingerling in August. TNW7173 TNW7106

QUICK READ FOR busiest people Wednesday August 20 2014 n 19 TNW NEWS

For the record Skywise forges ahead

After TNW August 13 went to print, SAA provided corrections to Chana Boucher challenged the DoT’s decision negotiations regarding the information released regarding its African schedule (‘SAA adds more in court and was successful in structure of the airline and travel options in Africa’, page 9). The airline will offer eight frequencies OUTH African low-cost obtaining a court order for the unable to make any comments per week from Johannesburg to Lagos, effective September 2. The new carrier, Skywise, is still ASL to be reinstated. about Skywise.” flight on Tuesdays, SA080, will depart Johannesburg at 23h00 to arrive in Splanning to go ahead with Andries Ntjane, deputy News about the plans to the introduction of a low-cost director: licensing and launch Skywise first broke Lagos at 04h15 the following day. Arrival time is 04h25 in summer and service between Cape Town permits of the Department of toward the end of 2012, with 0415 in winter (northern season). SA081 departs Lagos at 08h00 on and Johannesburg, despite Transport, said: “Skywise said the airline’s founders hoping Wednesdays, arriving in Johannesburg at 14h55. Arrival time is 14h45 in experiencing major delays and it was in the final process of to have its flights operational summer and 14h55 in winter (northern season). a few setbacks in launching. launching the airline. We won’t by the first quarter of last year. In April, the Department of oppose the court order and Rodney previously cited delays Transport (DoT) cancelled the have reinstated the ASL.” in obtaining an Air Operator airline’s Air Services Licence Skywise ceo, Rodney James, Certificate from the South (ASL) because it had yet to confirmed that the licence had African Civil Aviation Authority launch flights within a year been reinstated but would as one of the main reasons of the licence being issued. not provide further details. the airline had yet to take However, Skywise recently “We are in the middle of off.  High visa fees will ‘kill’ Kenya hub Travellers give West Africa a miss Dorine Reinstein the SA market. Travellers have from South Africa. Are your clients cutting back on travel to West Africa due to the started weighing up whether John says most travellers will spread of Ebola? THE good news is that Kenya Kenya is still a good idea or if have to use a visa company has done away with biometric they should consider cancelling as payment needs to be made  Yes requirements for visas, and looking at a similar at the embassy. Travellers  No eliminating the need for SA alternative, he says. will therefore have to add travellers to apply for a visa John Addison, director of approximately R570 service in person at the embassy in Wild Frontiers, has also seen a fee to the R750 one-way transit Pretoria. The bad news is that major drop in demand for Kenya visa fee and will be looking at travellers will have to cough up as a result of the added cost. R2 640 for a return transit visa. 15% for a visa – a major deterrent, He says many clients have John says the transit costs say tour ops. changed their bookings from have pushed Wild Frontiers Applicants travelling to or Kenya in favour of Tanzania. to actively try to get clients to transiting through Kenya must He adds that the incentive their destination without flying pay a service charge of R750 market is also heavily affected, via Nairobi. “This will simply kill for single-entry visits lasting no with multiple cancellations for Kenya Airways in South Africa,” longer than 30 days. Charges Mombasa. he told TNW. 85% for a single-entry visa for visits The requirements for transit Lance agrees and foresees lasting longer than 30 days are visas are also leading to a major drop in passenger R750 service charge and R500 confusion. Tour operators have numbers on Kenya Airways’ visa fee. For a multiple-entry been told travellers can only flights from South Africa. He visa valid for 12 months, there obtain a single transit visa in says last year airlines flying is a R750 service charge, R150 SA and will have to apply for a into Kenya agreed to lower their application fee and R1 200 return transit visa when they fares to promote travel to the visa fee. arrive at their destination, at destination. “This, however, Lance Zackey, sales and the Kenya High Commission has now come to nothing as marketing of Rove Africa, says of that destination. Although passengers are going to find the Kenya visa situation is a the Kenyan High Commission alternative flights. They are “nightmare” that is hurting call centre confirmed this not going to be willing pay the the destination. “This is information to TNW, the Deputy transit visa just for the privilege probably the last straw for High Commissioner in SA, of flying via Nairobi.” many travellers.” He says hefty Helen Gichuhi, assured TNW Kenya Airways did not respond visa fees have already started that passengers were able to to requests for comment at the having a negative impact on apply for a double transit visa time of going to print.  TNW7067

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20 n Wednesday August 20 2014 QUICK READ FOR DECISION-MAKERS