INTERNAL AFFAIRS DIVISION MAIN OFFICE: MINISTRY OF THE INTERIOR Bulevar Zorana Đinđića 104 (Bulevar AVNOJ-a), * Other submissions filed with the Ministry of the Interior are: OF THE REPUBLIC OF anonymous complaints in connection with performance of police 11070 Novi Beograd officers; petitions by legal entities which have not been signed by an Telephone: 011/31-31-840 INTERNAL AFFAIRS DIVISION authorized person; grievances not relating to performance of police Fax: 011/30-08-183 personnel; criminal charges against persons; reports of violations of E-mail: [email protected] OF THE POLICE other regulations; requests; suggestions; opinions, etc. Internet: http://prezentacije.mup.sr.gov.yu/sukp/sukp.htm

If you know, or strongly suspect that a police officer SUBDIVISION – Center Beograd: (For police departments: , Pančevo and ) POLICE IN THE SERVICE has committed or is commiting a criminal offense, Bulevar Despota Stefana 107, 11000 Beograd OF CITIZENS please report this to Internal Affairs Divistion, who Telephone/Fax: 011/329-39-10 will immediately conduct the necessary inquiries into the allegations. SUBDIVISION – Center : (For police departments: Novi Sad, , , Sremska 8. HOW CAN I COMMEND A POLICE Mitrovica, , and Šabac) OFFICER AND TO WHOM DO I Pap Pavla 46, 21000 Novi Sad, Telephone: 021/488-53-52 SUBMIT THE COMMENDATION? SUBDIVISION – Center Niš: You may commend police oficer(s) for acting ap- (For police departments: Niš, Zaječar, , , Bor, propriately and responsibly towards you and when and ) in communicating with members of the public po- Nade Tomić 14, 18000 Niš, Telephone/Fax: 018/503-337 lice personnel respected human dignity of all per- – Office in Vranje: sons and acted to uphold the Ministry’s good name Matije Gupca 4, 17000 Vranje, Telephone/Fax: 017/414-847 – Office in Leskovac: by sending the commendation to the organizational Koste Stamenkovića 1, 16000 Leskovac, Telephone: 016/251-299 unit in which the police officer(s) is/are employed, – Office in Prokuplje: or to Internal Affairs Division. Tatkova 4, 18400 Prokuplje, Telephone: 027/324-499 Ext. 136 It would be useful that you provide personal infor- mation and sign the commendation, so it can play SUBDIVISION – Center : an important part in the procedure of official com- (For police departments: Kragujevac, Požarevac, Jagodina, Čačak, mendation of the police officer in question. Užice, , Kruševac, , and ) Svetozara Markovića 41, 34000 Kragujevac, Telephone: 034/379-128, Fax: 034/379-168 9. WHERE CAN I OBTAIN THE – Office in Jagodina: COMPLAINT/COMMENDATION Boška Buhe bb, 35000 Jagodina, Telephone/Fax: 035/242.649 FORM? – Office in Novi Pazar: Complaint/Commendation Form and the Brochure 37. sandžačke divizije bb, 36300 Novi Pazar, Telephone: 020/314-744 with all necessary explanation regarding the pro- Ext. 156 ceedings is available in all police stations. Complaint/Commendation Form is also available at Internal Affairs Division’s presentation on the Ministry’s official website,http://prezentacije.mup. sr.gov.yu/sukp/sukp.htm COMPLAINTS AND Exceptionally, when warranted and at your written We wish to thank the OSCE Mission to Serbia for the request, the form may be delivered to you at your assistance provided in developing and printing of this leaflet. COMMENDATIONS home address. REGARDING THE POLICE 1. SHOULD I FILE A COMPLAINT 4. TO WHOM DO I SUBMIT MY vision, a representative of the police authorized by REGARDING THE POLICE? COMPLAINT? the Minister, and a civilian representative), which You may file a complaint regarding the MoI police of- Complaints regarding police officers may be submit- then conducts further proceedings to resolve the ficers if you are aware of misconduct or shortcomings ted to: complaint. in their performance, specifically if you believe that by • the Police Department in which the implicated • Should the Commission decide that your com- acting unlawfully and inappropriately police officers police officer is employed; plaint is founded, confirming there have been violated your rights and freedoms, namely if they: • the Internal Affairs Division Main Office. shortcomings in the performance of the impli- • behaved inappropriately towards you; You will be informed in writing on the further pro- cated police officer(s), measures will be taken in • used undue force; ceedings regarding the complaint. order to file criminal, misdemeanor, disciplin- • arrested you unlawfully; You may file your complaint personally or through an ary, material and other charges. • made it impossible for you to exercise your authorized representative (such as your attorney or • The decision of the Commission on the com- rights; an organization that provides legal aid). In order for a plaint is final. • violated your rights in any other way. third party to represent you, you must authorize them • A written response on the decision of the Com- By calling attention to alleged unlawful or improper in writing. mission will be sent to you, informing you that behavior on the part of Ministry employees, members you may pursue other legal remedies to pre- of the public assist the Police in proving cases of abuse 5. WHAT HAPPENS TO MY COMPLAINT? serve your rights and freedoms if you are not or other misconduct, so that appropriate legal action Your complaint will be considered first by the head of satisfied with the outcome of the review. can be taken. the unit in which the implicated officer is employed. • The entire complaint resolution procedure must Preferably, your complaint regarding the police should The competent senior officer will conduct the pro- be concluded within 45 days of the complaint. be filed within 30 days of the alleged violation of your ceedings in accordance with regulations and in an im- Your attendance will be required at the session of rights and freedoms. partial manner, and: the Commission. A written notice to appear before • call you and conduct interviews with you in con- the Commission shall be sent to you. 2. HOW DO I FILE A COMPLAINT? nection with the allegations in the complaint; It is not mandatory that you appear in the course of The complaint may be filed: • conduct interviews with any eywitnesses and oth- the proceedings before the competent senior officer, • in writing; er persons deemed to have knowledge of useful or to attend the session of the Commission. • orally, which fact shall be entered on the record; information; or • gather and review official documentation; 7. WHAT WILL HAPPEN WITH MY • electronically. • obtain medical records and other documenta- OTHER SUBMISSIONS TO THE tion; POLICE? 3. WHAT SHOULD I INCLUDE IN MY • interview the implicated police officer; All other submissions* filed with the Ministry of the COMPLAINT? • take all other necessary steps to review the mat- Interior which are not complaints will be handled Your complaint should: ter. by the Internal Affairs Division, or another relevant • be understandable; The procedure must be concluded within 15 days of organizational unit in the Ministry authorized to do • contain your name and surname and other per- the complaint. so by Internal Affairs Division. sonal information, including residence and tele- In cases where you as the complainant agree with the • Internal affairs Division or other relevant orga- phone number; position taken by the unit head regarding the review nizational unit in the Ministry will immediately • contain information on time and place of the of your complaint, the review procedure will be con- conduct the inquiries into the allegations. events and a brief description of the police offi- sidered completed and complaint resolved. This fact • Personal information you provide will be treat- cer’s action or failure to act which forms the basis shall be entered on the record. ed as strictly confidential and will make it pos- for your complaint, and other useful information; sible for us to contact you for further assistance • be signed. 6. WHAT WILL HAPPEN IF I DISAGREE WITH in the matter. All information in your complaint, and in particular THE FINDINGS OF THE HEAD OF ORGANI- • Should you file an anonymous complaint, you your personal information, will be treated as confiden- ZATIONAL UNIT, OR FAIL TO RESPOND TO A will deny yourself the right to be informed of tial. REQUEST FOR INTERVIEW? the outcome. All documents will be handed over to a Commission (composed of a representative of Internal Affairs Di-