Watford Metropolitan Line Station Surveys

Technical Report

January 2014

Prepared for: Prepared by: Hertfordshire County Council Steer Davies Gleave County Hall 28-32 Upper Ground Pegs Lane London SE1 9PD Hertford Hertfordshire SG13 8DQ +44 (0)20 7910 5000 www.steerdaviesgleave.com

Technical Report

CONTENTS

EXECUTIVE SUMMARY ...... I Overview...... i 1 INTRODUCTION ...... 1 Background to the Survey ...... 1 Traffic counts ...... 2 2 METHODOLOGY ...... 3 Manual Classified Counts ...... 3 Passenger Survey ...... 5 3 RESULTS OF PASSENGER COUNTS ...... 10 Count Data ...... 10 Modes of transport used to access Watford Met ...... 13 4 RESULTS OF PASSENGER INTERVIEWS ...... 19 Profile of passengers ...... 19 Travel to the Station ...... 22 Travel access time to the station ...... 26 Purpose of Travel from Watford Met ...... 30 Other stations used ...... 37 5 ANALYSIS OF JOURNEYS MADE USING WATFORD MET ...... 39 Producer and Attractor trips in Watford ...... 39 6 COMPARISON OF 2010 AND 2013 SURVEYS ...... 42 Details of 2010 survey ...... 42 7 TRAFFIC SURVEYS ...... 45 Watford traffic monitoring surveys ...... 45 8 CONCLUSIONS ...... 48

Contents Technical Report

FIGURES

Figure 1.1 Watford Metropolitan Line Station ...... 1 Figure 2.1 Annual weekday entries – Watford Met station 2007-2012 ...... 7 Figure 3.1 Passenger count survey counts compared to TfL gate data ...... 11 Figure 3.2 Proportion of children (under 16s) using Watford Met ...... 11 Figure 3.3 Distribution of weekday entry and exits: 07:00-21:00 ...... 12 Figure 3.4 Distribution of weekend entry and exits: 10:00-18:00 ...... 13 Figure 3.5 Count of people entering the station by mode (Weekday) ...... 14 Figure 3.6 Count of people entering the station by mode (Weekend day) .... 15 Figure 3.7 Station access mode by time (Weekday) ...... 17 Figure 4.1 Main purpose of trips at Watford Met station ...... 20 Figure 4.2 Age group ...... 20 Figure 4.3 Gender ...... 21 Figure 4.4 Employment status ...... 21 Figure 4.5 Passengers travelling in groups ...... 22 Figure 4.6 How passengers access Watford Met station ...... 23 Figure 4.7 Passenger access mode by time period ...... 23 Figure 4.8 Parking location for Watford based producer trips ...... 24 Figure 4.9 Car availability for Watford based producer trips ...... 25 Figure 4.10 Access by mode to Watford Met station ...... 27 Figure 4.11 Access times to Watford Met Station, Watford based production trips ...... 29 Figure 4.12 Access time to the station by vehicle mode, Watford based production trips ...... 30 Figure 4.13 Trip purpose by time period and type ...... 30 Figure 4.14 Trip purposes by frequency ...... 33 Figure 4.15 Ticket types used, by age of respondent ...... 35 Figure 4.16 Ticket type used ...... 37 Figure 4.17 Other ticket types used ...... 37 Figure 4.18 Other stations used ...... 38 Figure 5.1 watford based producer locations ...... 40 Figure 5.2 Watford based attractor locations ...... 41 Figure 7.1 Location of traffic monitoring site 242 ...... 45 Figure 7.2 Location of traffic monitoring site 216 ...... 45

Contents Technical Report

TABLES

Table 2.1 Weekday passenger demand at Watford Met (October and November, 2013) ...... 4 Table 2.2 Target sample size by time period ...... 5 Table 2.3 Interview data weighting ...... 9 Table 3.1 Total counts ...... 10 Table 7.1 Traffic counts at Site 242, September/October 2013...... 46 Table 7.2 Traffic counts at Site 242, May 2013 ...... 46 Table 7.3 Traffic counts at Site 216, May 2012 ...... 47

APPENDICES

A PLAN OF COUNT SURVEY LOCATIONS B PASSENGER SURVEY QUESTIONNAIRE C RESPONSES TO CAR AND BICYCLE AVAILABILITY QUESTION D OTHER STATIONS USED TO COMPLETE JOURNEY E TRAFFIC COUNTS (MAY 2012, MAY 2013, OCTOBER 2013)

Contents

Technical Report

Executive Summary

Overview

1. In Autumn 2013 a survey was undertaken at Watford Metropolitan Line station (Watford Met) to gain an understanding of passenger travel characteristics. This report covers the results of the survey.

2. Interviews and counts of passengers arriving and leaving Watford Met were undertaken from 10th October to 26th October 2013 during a period of normal demand. However, the station usage recorded on Saturday 12th October is likely to be lower than the average Saturday due to engineering works on the Metropolitan Line.

3. The interviewers approached a range of people to ensure a representative sample of interviews was achieved. In-line with the Market Research Society Code of Conduct, interviews were not carried out with people under 16 years of age unless they were with an adult who could give them permission to take part in the survey.

4. In total 1,162 interviews were undertaken, meaning that 16% of all weekday passengers and 10% of all Saturday passengers (12% of all passengers in total) were sampled. The interview data was weighted, including passengers travelling on the weekdays and Saturdays, to represent a typical weekday. By combining all interviews (1,162) to represent a typical weekday, it can therefore be said that 22% of weekday passengers have been sampled. This is a relatively high sample rate and has resulted in very tight confidence intervals for the mean proportion of values measured e.g. mode of travel to the station.

5. During the survey 10,629 passengers entering and exiting the station were counted, by age (children under 16 and adults) and by method of transport mode to the station.

6. The results of the passenger counts show that 17% of station users are children under the age of 16. Peak time entrances are from 07:00 – 09:00 and 15:00 – 18:00. Peak time exits are from 08:00 - 09:00 and 16:00 – 20:00. Saturday demand is far lower than weekday demand, between 10:00 – 18:00 with little variation during that time.

7. 70% of passengers are aged between 20 and 59 and the station is used by 10% more males than females. Just under half (45%) of all passengers use the station to commute to and from work and 51% of station users are employed full time. 19% of trips are for education purposes and 17% are for leisure. 41% people make trips 5 or more times a week and 72% carry out trips once a week or more.

8. Most people walk to access the station (76%), with access by car as the driver or the passenger at 15% on a weekday. Only 3% passengers access the station by bus on weekdays and 3% cycle.

9. Of the outbound passengers travelling from Watford who do not drive to the station, 38% have a car available to them but do not use it. A quarter of all

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outbound passengers have a car available that they could theoretically use to make their entire journey. Only 26% could use their bicycle to access the station but did not cycle on the day of the survey.

10. The most popular attractions in the Watford area are Watford High Street (Harlequin Centre), the local schools and institutes of higher education and Watford General Hospital. Producer trips (i.e. trip origins) are scattered more widely within the residential area surrounding Watford Met. Elsewhere attractor trips tend to be within central London.

11. A previous survey including passenger interviews was undertaken at Watford Met station in 2010. Comparing the two sets of results reveals the following changes the way passengers reach the station:

I 3% increase in walk mode share I 2% reduction in car driver mode share I 2% increase in car passenger mode share I 1% increase in bus mode share I 2% reduction in cycle mode share (however this is likely to be because of the different seasons the two surveys took place in).

12. A 2% increase in the use of Oystercards by passengers at Watford Met can also be seen from 2010 to 2013.

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1 Introduction

Background to the Survey

1.1 Watford Metropolitan Station (Watford Met), at the end of the Metropolitan Line (in Zone 7), is managed by London Underground Limited (LUL) and caters for around 1.6 million passengers annually. It is an Underground station set at surface level (see Figure 1.1), having two platforms running regular services into London via Baker Street.

1.2 Steer Davies Gleave was commissioned by Hertfordshire County Council to design and carry out a survey at Watford Met station. This survey provides a current and reliable profile of station usage and passenger travel characteristics.

FIGURE 1.1 WATFORD METROPOLITAN LINE STATION

1.3 Two surveys were undertaken:

I Interviews with passengers at the station I Classified manual counts of passengers arriving at the station, by mode. 1.4 In addition to this primary data collection, sources of secondary data were used to validate the surveys including:

I LUL entry and exit statistics – used to factor interview survey data to allow further statistical analysis I LUL gate data 2013 – used to compare passenger counts to gateline data during the survey period.

1.5 This report details the data collection methodology used, contains a summary of results and an origin/destination and journey time analysis using Geographical Information Systems (GIS), along with a comparison of results to a similar station survey conducted in 2010 at Watford Met.

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Traffic counts

1.6 Analysis of traffic flows in the local area is included for reference in chapter 7. 1.7 Further details of traffic flows in October 2013, May 2013 and May 2012 can be found in Appendix E.

2 Methodology

Manual Classified Counts

2.1 Manual classified counts of station passengers entering and exiting Watford Met station were undertaken on the following dates in 2013:

I Thursday 10th October 07:00 – 21:00

I Saturday 12th October 10:00 – 18:00 (

I Monday 14th October 07:00 – 21:00. 2.2 All counts were taken using electronic data loggers. Entrance counts were classified by:

I Mode of access to the station (private car, walk, bicycle, taxi/cab, bus, motorcycle) I Child under 16, or adult passenger. 2.3 Six people were placed at strategic points around the station site in order to count arrivals by mode. This included observing the two bus stops closest to the station. A further two enumerators were placed at the station building entrance to count the total number of entrances and exits by all passengers (this information is used to validate the entrance counts by mode).

I Appendix A contains a plan of the passenger count survey locations.

Limitations of survey 2.4 An incident on National Rail services resulted in Harrow and Wealdstone station closing at 13:00 on Thursday 10th October. This led to more passengers using Watford Met station as an alternative station. The passenger counts collected during this period are therefore not representative of an average weekday.

2.5 For this reason an additional period of classified manual counts was conducted the following Thursday:

I Thursday 17th October 13:00 – 21:00 2.6 Additionally, engineering works were taking place on the Saturday the passenger count survey took place (Saturday 12th October 2013):

I The Metropolitan Line was partly suspended from Aldgate to Harrow-on-the- Hill, south of Watford Met station.

2.7 The passenger demand recorded on Saturday 12th October is therefore lower than for an average Saturday. It was not possible to do passenger counts on another Saturday within the survey period due to further engineering works on the Metropolitan line in October 2013.

2.8 To ensure the proportions of passenger arrival modes recorded are robust, the survey data has been compared to the previous passenger count survey which was completed at Watford Met in June 2010.

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2.9 The results are reasonably comparable so we do not believe the reduced passenger demand has impacted the proportions of station access modes used by passengers.

2.10 For future use, the passenger counts recorded will not be taken directly from this survey. Passenger counts would be controlled to TfL gateline data before conducting further analysis thereby mitigating the impact of the engineering works.

2.11 Otherwise, the period in which the counts were undertaken is considered to be a period of normal demand. Table 2.1 shows the total five day passenger entries and exits at Watford Met for the months of October and November, 2013. The survey weeks are highlighted in red.

TABLE 2.1 WEEKDAY PASSENGER DEMAND AT WATFORD MET (OCTOBER AND NOVEMBER, 2013)1

Week commencing Entry Exit

05/10/2013 11,857 11,011

12/10/2013 15,417 13,914

19/10/2013 15,150 13,986

26/10/2013 (Half term) 14,914 13,997

02/11/2013 13,349 12,918

09/11/2013 15,893 15,044

16/11/2013 16,450 14,885

23/11/2013 16,656 15,600

1 Gate data for Watford Met provided by TfL

Passenger Survey

2.12 Face-to-face interviews with passengers arriving and leaving Watford Met station on weekdays were undertaken between the following dates in 2013, avoiding major events at Wembley Stadium and local football matches in Watford:

I Monday 14th October to Friday 25th October 2.13 Interviews with passengers on weekends took place on the following days:

I Saturday 12th October I Saturday 26th October 2.14 All interviews were conducted on station platforms with the permission of LUL. Apart from minimum quotas for time of day, no other survey quotas were set. The quotas by time of day are shown in Table 2.2:

TABLE 2.2 TARGET SAMPLE SIZE BY TIME PERIOD

Time period Minimum sample % of average daily use

Weekday AM peak (07:00-10:00) 270 16%

Weekday interpeak (10:00-16:00) 150 11%

Weekday PM peak (16:00-19:00) 300 25%

Weekday evening (19:00-21:00) 120 16%

Saturday (10:00-18:00) 300 11%

Weekday total 840 17%

Weekend total 300 11%

Total face to face interviews 1,140 22%

2.15 Weekday interviews were undertaken between 07:00 and 21:00. Saturday interviews were undertaken between 10:00 – 18:00.

2.16 The interviewers approached a range of people to ensure a representative sample of interviews was achieved. In-line with the Market Research Society (MRS) Code of Conduct, interviews were not carried out with people under 16 years of age unless they were with an adult who could give them permission to take part in the survey.

2.17 Due to this constraint, the number of interviews with pupils at the local schools in Watford is underrepresented so care should be taken when interpreting the passenger survey results.

2.18 The guidance on interviewing under 16s was introduced after the previous passenger survey conducted in 2010 so did not impact the results of this survey.

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Questionnaire 2.19 The passenger questionnaire requested the following information:

I Time and date of interview I Whether passengers were making an incoming or outgoing journey I Journey origin and destination I Rail stations used to make the trip I Purpose and frequency of the trip I Ticket type (season, full, off-peak, Pay As You Go Oystercard etc.) I Access mode used to/from the station (+ parking location on/off street for car) I Car and bicycle availability I Disability I Encumberment (whether the passenger was carrying luggage, with children under 5 or had a bicycle with them) I Size of group passengers were travelling in. 2.20 A full questionnaire is attached in Appendix B.

Data Processing 2.21 Data processing of the passenger interview survey results included data entry of the paper-based questionnaires, data cleaning of postcodes and factoring the data to the population.

2.22 In total 1,162 interviews were undertaken, meaning that 16% of all weekday passengers and 10% of all Saturday passengers (12% of all passengers in total) were sampled. The interview data was weighted, including passengers travelling on the weekdays and Saturdays, to represent a typical weekday. Passengers who travelled on Saturdays within the PM peak (between 4pm and 6pm) were relocated to ‘evening’ weekday passengers. By combining all interviews (1,162) to represent a typical weekday, it can therefore be said that 22% of weekday passengers have been sampled. This is a relatively high sample rate and has resulted in very tight confidence intervals for the mean proportion of values measured e.g. mode of travel to the station.

2.23 Before analysing responses the sample population was expanded to match the latest annual average weekday demand TfL2 ticket gateline data (2012), illustrated below in Figure 2.1.

2 http://www.tfl.gov.uk/corporate/modesoftransport/londonunderground/1592.aspx

FIGURE 2.1 ANNUAL WEEKDAY ENTRIES – WATFORD MET STATION 2007-2012

2.24 The interview results have been weighted in order to get a robust representation of the type of trips passengers are making to and from Watford Met station (production or attraction trips) throughout the period of the day counted (07:00- 21:00).

2.25 The time period of counts in the October 2013 survey and TfL 2012 data differ: the TfL data represents a 24 hour period while the count data is for 14 hours of the day. The majority of trips take place between 07:00 and 21:00 so it has been assumed that all trips counted in the TfL data occurred within this 14 hour time period.

2.26 The adjusted count data has been manipulated to weight passenger interviews according to the time of day the trip is made and whether Watford is the production (i.e. home) or attraction end of the trip.

2.27 The data has been weighted according to whether Watford was the attraction or production to allow for more robust analysis of the characteristics of the trips people interviewed were making.

2.28 To weight the interview data by the passenger count survey data has been used to identify the number of passengers making trips at different time of the day. The following assumptions have been made: 1) Trips that start from Watford in the AM peak are production trips and trips that arrive at Watford in the AM peak are attraction trips; 2) All trips that start in the AM peak will return in the PM peak or evening and all interpeak trips will return in the interpeak; 3) The number of evening trips is calculated by subtracting the number of trips that started in the AM peak from the number of trips that took place in the evening and PM peak;

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4) The interpeak and evening peaks include interviews undertaken on Saturdays. The majority of interviews achieved on the Saturdays were in the interpeak but if any took place in the PM peak they have been reassigned to the evening group, to keep the peak interview data consistent with PM peak weekday behaviour.

2.29 Although generalisations are made in the assumptions they do not distort the data any more than ignoring the issue that certain time periods and directional flows of passengers have been oversampled.

2.30 Interview types (according to time and purpose) have been allocated to the interviews by time and direction as follows:

I AM peak, entry: Peak Production (outward leg of journey)

I AM peak, exit: Peak Attraction (outward leg of journey)

I PM peak, entry: Peak Attraction (return leg of journey)

I PM peak, exit: Peak Production (return leg of journey). 2.31 Trips made in the interpeak and evening were defined as either a production trip or attraction trip according to their answer to question 3 in the questionnaire (what is your home postcode?).

2.32 This weighting is applied to the interview types, as shown in Table 2.3.

TABLE 2.3 INTERVIEW DATA WEIGHTING

Time period/trip type Number of Total trips Weighting interviews

Peak Productions (two way) 206 2,578 12.51

Peak Attractions (two way) 232 1,287 5.55

Interpeak Productions (two way) 358 765 2.14

Interpeak Attractions (two way) 205 382 1.86

Evening Productions (two way) 73 242 3.32

Evening Attractions (two way) 88 121 1.38

Total 1,162 5,375

2.33 The sample of interviews collected underrepresents people using the station across all time periods, particularly in the AM and PM peaks. Applying the weights calculated in Table 2.3 to the interview responses will correct this issue.

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3 Results of Passenger Counts

Count Data

3.1 Across the 36-hour survey period, 10,629 passengers were counted using the station. Total entrances (Ent) and exits are shown in Table 3.1:

TABLE 3.1 TOTAL COUNTS

Thursday Saturday 12th Monday 14nd Total counts 10th/17th (10:00 – (07:00 – (07:00 – 21:00) 18:00) 21:00)

Survey period Ent Exit Ent Exit Ent Exit Ent Exit

Children under 16 478 383 73 13 363 536 914 932

All other passengers 1,994 2,221 489 400 1,542 2,137 4,025 4,758

Total 2,472 2,604 562 413 1,905 2,673 4,939 5,690

3.2 The counts recorded on the Thursday are considered to be the most robust of the weekday surveys so the results from these days are presented here.

3.3 Looking at gate data3 for the day of the weekday survey (Thursday), the passenger count survey recorded 97% of passengers entering and 105% of passengers leaving the station. The difference between the count survey and actual gate data can be accounted for by human error and errors picked at the gateline, e.g. if station staff open the ticket gates to let an influx of passengers through.

3.4 Figure 3.1 shows the number of passengers recorded in the passenger count survey against those recorded in the TfL gate data.

3.5 On all survey days, a greater number of adults exited Watford Met station than entered. This may be because the return journeys of passengers visiting Watford took place outside the hours surveyed (i.e. after 21:00).

3 Gate data for Watford Met has been provided by TfL

FIGURE 3.1 PASSENGER COUNT SURVEY COUNTS COMPARED TO TFL GATE DATA

3.6 Figure 3.2 illustrates the split between adults and children travelling from Watford Met station. Looking at the split between adult and under 16s, 83% of passengers using the station on weekdays are adults and 17% are under 16.

3.7 On the Saturday, a higher proportion of adults used the station (91%) compared to on weekdays. However a higher number of under 16s can be seen entering the station compared to exiting, it might be that the return journeys of under 16s were not picked up because the of the survey hours (10:00-18:00).

FIGURE 3.2 PROPORTION OF CHILDREN (UNDER 16S) USING WATFORD MET

Sample size: Weekday = 5,076 Weekend = 975

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3.8 Figure 3.3 shows the distribution of entrances and exits over the course of a day (14 hours). The station is busiest during the AM peak (07:00-10:00) and in the PM (15:00-20:00), with relatively low demand in the inter peak.

3.9 The PM peak period is busiest later in the evening with 542 exiting the station between 19:00 and 20:00, compared to 239 passengers exiting from 16:00 to 17:00.

3.10 Figure 3.4 shows the distribution of entrances and exits on a Saturday. Demand at Watford Met station was much lower on Saturdays compared to weekdays and the distribution of trips throughout the day is more evenly spread.

3.11 The station usage on the Saturday recorded here is likely to be lower than for the average Saturday, due to engineering works that took place on Metropolitan Line between Aldgate and Harrow-on-the-Hill. This limited access into Central London so is likely to have reduced passenger demand.

FIGURE 3.3 DISTRIBUTION OF WEEKDAY ENTRY AND EXITS: 07:00-21:00

Sample size: Average weekday = 5,076

FIGURE 3.4 DISTRIBUTION OF WEEKEND ENTRY AND EXITS: 10:00-18:00

Sample size: Weekend = 975

Modes of transport used to access Watford Met

3.12 The mode of transport passengers used to travel to Watford Met station was recorded during the survey. Figure 3.5 shows passengers’ access mode on weekdays.

3.13 The primary way of travelling to the station on weekdays was on foot, with an average of 84% of passengers walking. The next most popular mode was car – kiss and ride – with a 10% mode share. The other modes had relatively low usage.

3.14 It is possible that the walk mode share presented here is slightly higher than in reality because passengers who drive may have a short walk from their parking location to the station itself and as a result have been counted as walking to the station. In this instance the survey data discussed in Chapter 4 should provide more robust analysis of users’ access mode.

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FIGURE 3.5 COUNT OF PEOPLE ENTERING THE STATION BY MODE (WEEKDAY)

Sample size: Weekday = 2,473 3.15 Figure 3.6 shows the station access modes on the Saturday. Walking was again the most popular mode, although to a lesser extent compared with weekdays (75% mode share).There is a marked difference in the walk mode share for adults walking to the station at weekends compared to under 16s, 81% and 36% respectively. Instead, under 16s were more reliant on being driven to the station.

3.16 The mode share for cycling is similar to on weekdays, although slightly higher among under 16s (3% on weekends compared to 1% on weekdays).

3.17 The mode share for bus in 0% at the weekends. There are two bus services which serve Watford Met station: W30 and the 352. The W30 does not operate on weekends and the frequency of the 352 is every two hours, which explains why people are less likely to use the bus at weekends.

FIGURE 3.6 COUNT OF PEOPLE ENTERING THE STATION BY MODE (WEEKEND DAY)

Sample size: Weekend = 562

3.18 The following graph illustrates the mode of transport used to access Watford Met station on weekdays in more detail.

3.19 Figure 3.7 shows between 07:00 and 09:00 car (kiss and ride) and car have a higher mode share than at other times of day. The number of car (kiss and ride) trips also increase between 15:00 and 18:00 to a lesser extent.

3.20 Low numbers of car (driver) trips can be seen driving from in the PM peak compared to in the AM peak (particularly 07:00-08:00). This is presumably because the return journeys are more evenly spread throughout the afternoon and because people arrived back at Watford station outside of the survey hours (i.e. after 21:00).

FIGURE 3.7 STATION ACCESS MODE BY TIME (WEEKDAY)

Sample size: Weekday = 2,473

4 Results of Passenger Interviews

4.1 This chapter presents the results of the passenger interview survey conducted at Watford Met in October 2013. Interviews have been made to collect information about the journeys being made using the station. This data will be used to form a baseline and, after the Croxley Rail Link scheme implementation, will be used for scheme evaluation purposes.

4.2 1,162 passenger interviews were achieved, which represents 22% of the average daily usage at Watford Met station4. The survey results have been weighted by time period and trip type (Watford as the trip production or attraction) and factored to match the 2012 TfL daily station usage (weekday). As such the results are considered to be a robust representation of the wider population of station users.

4.3 However, due to MRS Code of Conduct restrictions passengers under 16 could not be interviewed without their parent or guardian present so the results presented here under-sample the number of trips made by school children.

4.4 Due to this constraint, the number of interviews with pupils at the local schools in Watford is underrepresented so care should be taken when interpreting the passenger survey results.

Profile of passengers

4.5 Nearly half the trips made using Watford Met station are commuting trips (43%). 91% of these trips are made by people who are 20 to 65 years of age.

4.6 Over a fifth of trips made by the passengers interviewed are trips to school or institutes of higher education. This can be broken down further: 7% are trips to school (92% of which are made by people under 20) and 14% are trips to higher education (86% of which are made by people under 25).

4.7 Leisure and shopping account for just under a quarter of trips, 18% and 6% respectively. These trip purposes are reasonably well divided across the age groups.

4.8 Figure 4.1 details the main journey purpose type. Trip purpose by time of day is explored later in this chapter.

4 http://www.tfl.gov.uk/corporate/modesoftransport/londonunderground/1592.aspx

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FIGURE 4.1 MAIN PURPOSE OF TRIPS AT WATFORD MET STATION

Source: All weighted responses. Sample size = 1,162 4.9 Figure 4.2 illustrates the age of respondents.

FIGURE 4.2 AGE GROUP

Source: All weighted responses. Sample size = 1,162 4.10 Figure 4.3 details the gender of respondents. 4.11 It can be seen that slightly more males use the station than females, 55% and 45% respectively.

FIGURE 4.3 GENDER

Source: All weighted responses. Sample size = 1,162 4.12 Figure 4.4 shows that half of all passengers are employed (50% are employed full time). Over one in five of the passengers are in full or part-time education, which is reasonably high given a very limited number of people under 18 were interviewed. Only 5% of passengers are retired and 4% of passengers are unemployed.

FIGURE 4.4 EMPLOYMENT STATUS

Source: All weighted responses. Sample size = 1,162 4.13 Just 3% of passengers stated they would describe themselves as having a longstanding illness or disability. 2% passengers were encumbered, meaning that

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they were travelling with luggage or suitcase, heavy shopping or bags or were carrying a pushchair or buggy.

4.14 The majority of passengers using Watford Met station were travelling alone (76%) or with one other person (12%). Figure 4.5 shows this information in more detail.

FIGURE 4.5 PASSENGERS TRAVELLING IN GROUPS

Source: All weighted responses. Sample size = 1,145

Travel to the Station

4.15 We asked respondents how they travelled to and from Watford Met station. This information is shown in Figure 4.6.

4.16 The survey suggested that overall 76% of passengers walked to or from the station. This is lower than the proportion of walk access observed from the station user counts undertaken at the same time, which was 83%. A possible explanation for this difference is that those driving may have a short walk from the parking location to the station itself. As a result they have been counted as walking to the station. In this instance the survey data should provide more robust data concerning users access mode.

4.17 Figure 4.7 shows passenger access mode by time and trip type (Watford as the producer or attraction for the trip).

4.18 More people who visit Watford reach the station on foot, compared to people who live around Watford. This can be seen particularly for peak and interpeak attraction trips.

4.19 More people starting their journey from Watford access the station as a car driver or passenger than people who are visiting Watford across all time periods.

4.20 6% of production trips in the AM peak, PM peak and evening are made by bicycle. In the interpeak, 4% of people visiting Watford cycle onwards from the station.

FIGURE 4.6 HOW PASSENGERS ACCESS WATFORD MET STATION

Source: All weighted responses. Sample size = 1,162

FIGURE 4.7 PASSENGER ACCESS MODE BY TIME PERIOD

Source: All weighted responses. Sample size = 1,162 4.21 96% of respondents stated the mode of transport they had used that day was their usual station access mode.

4.22 Figure 4.8 shows the parking arrangements of people who drove to Watford Met station by the time they made their journeys. This analysis only looks at passengers making Watford based production trips.

4.23 Of the passengers that travelled to the station by private vehicle, half were dropped off or picked up. Of the passengers who drove and parked, more people parked in nearby places (including on-street) (28%) than in the NCP car park (22%).

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4.24 Utilisation of the NCP car park was around 75% throughout the survey days (07:00 – 20:00), dropping to around 50% after 20:00. This suggests that people who drive to Watford Met choose to park on-street to reduce costs rather than because the NCP car park is full.

FIGURE 4.8 PARKING LOCATION FOR WATFORD BASED PRODUCER TRIPS

Source: All weighted responses for passengers reached Watford Met by car. Sample size = 132 4.25 All outbound passengers who did not reach the station by car were asked whether they had a car available that they could theoretically use on a daily basis to make the journey to Watford Met station and, if so, whether they would actually consider using a vehicle for this purpose. The results show 38% of outbound passengers do have a car available but don’t use it.

4.26 Reasons people gave for not driving to the station include (number of weighted responses):

I Distance (live too nearby) (342 responses)

I It is quicker/easier to walk (236 responses)

I Driving/parking is expensive (136 responses)

I Car not available today (someone else using it, or car being serviced) (124 responses)

I Limited parking available at/around the station (108 responses). 4.27 All respondents travelling outbound were asked whether they could have made their entire journey that day by car. 25% said they could have driven the whole way.

4.28 Reasons people gave for not driving the entire journey include (number of weighted responses):

I It is easier/more convenient to take the train (206 responses)

I It is more expensive to drive (197 responses)

I Car not available today (141 responses)

I It is quicker to take the train than drive (132 responses).

I Difficulty of parking at destination (114 responses) 4.29 Figure 4.9 provides more information on the availability of cars for outbound passengers.

FIGURE 4.9 CAR AVAILABILITY FOR WATFORD BASED PRODUCER TRIPS

Source: Respondents who start their journey from Watford Met station. Sample size (car available to reach station) = 555. Sample size (car available for entire journey) = 687 4.30 Similarly, passengers starting their journey at Watford Met station were asked whether they had a bicycle available to travel to or from the station.

4.31 26% of passengers said they could have used their bicycle to get to the station but chose not to and 71% of people said they did not have a bicycle available. 3% did not answer the question.

4.32 People who have a bicycle available but do not cycle said it was for the following reasons (number of weighted responses):

I Distance (live too close) (220 responses)

I Concerned about the security of cycle parking at the station (188 responses)

I Prefer to walk (147 responses)

I Distance (live too far away) (83 responses)

25 Technical Report

I Deterred by the weather (65 responses)

I Concerns for safety (40 responses). 4.33 Further information on respondents’ reasons for not driving or cycling can be found in Appendix C.

Travel access time to the station

Access times to and from Watford Met station 4.34 The travel times of production trips to and from Watford Met by car, walk and cycle were derived from drive-time analysis and are shown by mode below for both ends of the journey (accessing and leaving the station).

4.35 Figure 4.10 shows the mode of transport passengers used to access and egress Watford Met station.

4.36 It can be seen that most passengers living in close proximity to the station walk to access Watford Met. Passengers who live to the north of Watford Met rely mostly on their cars to reach the station.

FIGURE 4.10 ACCESS BY MODE TO WATFORD MET STATION

4.37 Analysis of passenger access journey times to Watford Met shows19% of journeys made to or from the station are 5 minutes or less. The majority of access times are between 5 and 20 minutes (76%). 15% of respondents travel over 20 minutes to access the station (Figure 4.11).

FIGURE 4.11 ACCESS TIMES TO WATFORD MET STATION, WATFORD BASED PRODUCTION TRIPS

Source: All weighted responses. Sample size = 471 4.38 Figure 4.11 illustrates passengers’ travel time to access the station by journey type.

4.39 The majority of car driver and car passenger trips to and from the station are between 5 and 20 minutes to reach Watford Met station (76% and 68% respectively). Bus journeys tend to be longer, with 54% of journey taking between 10 and 20 minutes. Over 80% of walk trips and 92% of cycle trips are under 20 minutes.

29 Technical Report

FIGURE 4.12 ACCESS TIME TO THE STATION BY VEHICLE MODE, WATFORD BASED PRODUCTION TRIPS

Source: All weighted responses. Sample size = 471

Purpose of Travel from Watford Met

4.40 Figure 4.13 shows the journey purposes of people making trips to and from Watford Met at in the AM and PM peaks and for the entire day (including AM peak and PM peak).

4.41 Attraction trips refer to those passengers alighting visiting Watford. Production trips are those passengers who live around Watford.

FIGURE 4.13 TRIP PURPOSE BY TIME PERIOD AND TYPE

Source: All weighted responses. Sample size = 1,162

4.42 Figure 4.13 shows more production trips are made for commuting to work compared to attraction trips, 47% and 36% of total trips respectively.

4.43 The majority of trips to school and higher education are Watford based attractor trips (39% of attraction trips, compared to 11% of production trips).

4.44 In the AM peak, Watford generates more shopping and leisure trips than it produces, 17% and 8% respectively. In the PM peak, the reverse can be seen, shopping and leisure trips account for 31% of PM production trips.

4.45 Figure 4.14 shows the purpose of trips against their frequency.

4.46 Although half the trips are made to or from places of work (Figure 4.1), trips to or from school are made with the highest frequency (i.e. are made most often). 74% of passengers travelling to school use Watford Met five or more times a week. This is closely followed by commuting trips, which are made 5 or more times a week by 64% of respondents.

4.47 Most people travelling for the purpose of higher education use the station 2-4 times a week. Medical related trips are the most infrequent trips made, followed by trips for leisure purposes and work related travel (excluding commuting trips). Overall 28% of passengers are making infrequent trips (trips that are made once a week or less) and 5% of passengers were making a trip for the first time.

4.48 An analysis of ticket types used is shown in Figure 4.15. Oystercard Pay As You Go (PAYG) are used mostly by younger age groups (who are also making more frequent trips), use of this payment type gradually decreases as age increases. It should be noted that there may be some overlap between the responses for PAYG Oyster and the other ticket types. This is because an Oyster card can be used to purchase single tickets (or return/1 day travel cards if enough single tickets are bought) and can also be used to hold pre purchased travel cards for 7 days or longer.

4.49 Overall, Oyster PAYG is by far the most dominant ticket type used for the trips made at Watford Met, as shown in Figure 4.15 and Figure 4.16.

FIGURE 4.14 TRIP PURPOSES BY FREQUENCY

Source: All weighted responses. Sample size = 1,162

FIGURE 4.15 TICKET TYPES USED, BY AGE OF RESPONDENT

Source: All weighted responses. Sample size = 1,162

FIGURE 4.16 TICKET TYPE USED

All weighted responses. Sample size = 1,162 4.50 The ‘other’ specified ticket types are shown in Figure 4.17.

FIGURE 4.17 OTHER TICKET TYPES USED

Source: All unweighted responses to ‘other’ = 51

Other stations used

4.51 Of the responses to the question relating to other stations used for journeys made (excluding Watford Met where the interviews took place), the most popular interchange station is Baker Street. See Figure 4.18 for top 15 most used ‘other’ stations. This is followed by Moor Park, Harrow on the Hill, Finchley Road and Wembley Park. A more detailed list of stations can be found in Appendix D.

37 Technical Report

FIGURE 4.18 OTHER STATIONS USED

Source: Weighted responses top 15 most used stations. Sample size = 396

5 Analysis of journeys made using Watford Met

Producer and Attractor trips in Watford

Definitions 5.1 Before setting out the analysis of journeys using Watford Met, it is important to understand the nomenclature used to describe trips. Two broad definitions are typically used:

I Origin and destination (O-D); and I Production and attraction (P-A). 5.2 The terms Origin and Destination refer to the start and end points of any single trip. A trip production is always defined as the home end of a journey and a trip attraction as the non-home end of a journey. (The exception to this is for non- home based journeys, where P-A is set to be the same as O-D.)

5.3 Thus for a typical journey from home to work, there is an origin destination trip from home to work and then from work to home. Conversely, home is always the production end and work the attraction end.

Results 5.4 Figure 5.1 overleaf shows the outbound origin and destination for trips with a producer location in Watford.

5.5 This shows that trips produced by Watford Met are mainly to destinations in Central London. This is in line with the fact that most trips made to and from Watford Met are for commuting purposes and London is an obvious centre for commuting trips. However a significant number of trips are made to areas along the Met line.

5.6 Figure 5.2 shows the outbound origin and destination of trips to Watford based attractor locations. These trips are more obviously clustered around key destinations which people are travelling to, with the larger the circles representing higher number of respondents visiting these destinations. The three main attractors in Watford are Watford High Street shops (Harlequin Shopping Centre), Watford Grammar School for Boys and Watford Grammar School for Girls . Two other popular destinations are West Herts College (near Cassiobury Park), Watford General Hospital and Westfield Community College.

5.7 The Harlequin Shopping Centre at Watford High Street attracts shopping trips (mainly) as well as leisure or entertainment, work and trips to carry out personal business. Watford Met is situated close to schools and colleges. The nearest of these - Watford Grammar - not surprisingly attracts only education and work trips. The Cassiobury Park area is used for a variety of trip purposes, including leisure, school and work.

5.8 The origins of people travelling to Watford are again mainly dispersed along the Metropolitan line, mainly south of Watford. Non Watford end destinations are mainly distributed throughout central London, along with destinations along the Met line itself.

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FIGURE 5.1 WATFORD BASED PRODUCER LOCATIONS

FIGURE 5.2 WATFORD BASED ATTRACTOR LOCATIONS

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6 Comparison of 2010 and 2013 surveys

Details of 2010 survey

6.1 In 2010 a similar survey was conducted at Watford Met station.

6.2 Two surveys were undertaken:

I Interviews with passengers at the station I Classified manual counts of passengers arriving at the station, by mode 6.3 Manual classified counts of station passengers entering and exiting Watford Met station were undertaken on the following dates:

I Saturday 19th June 2010 10:00 – 18:00

I Monday 21st June 2010 07:00 – 21:00

I Tuesday 22nd June 2010 07:00 – 21:00. 6.4 Face-to-face interviews with passengers arriving and leaving Watford Met station were undertaken on the following dates:

I Saturday 19th June 2010 I Monday 21st June 2010 I Tuesday 22nd June 2010 I Thursday 24th June 2010 I Thursday 1st July 2010. 6.5 Weekday interviews were undertaken between 06:30 and 21:00. Saturday interviews (19th only) were undertaken between 10:00 – 18:00.

6.6 The questionnaire passengers answered covered the same questions as in 2013, see Appendix B for more information.

Passenger count results 6.7 The results of the 2010 and 2013 passenger counts are reasonably comparable. 6.8 The total number of people using Watford Met station across all survey days has increased from 9,345 2010 to 10,629 in 2013, despite the number of passengers recorded on the Saturday decreasing slightly.

6.9 The reduction in passengers on the Saturday survey days from 2010 to 2013 can be explained by a music concert that took place at Wembley Stadium on Saturday 19th June 2010 and engineering works that were taking place on the survey day in 2013.

6.10 The adult to under 16s split remained at around 80% adults and 20% under 16s on weekdays in both survey years. A higher proportion of adults were recorded using the station on Saturdays in both survey years, 86% adults and 91% adults on respective survey years.

6.11 On weekdays, the station was busiest in the AM peak in both years and the distribution of trips throughout the day remained consistent. The PM peak in 2013 lasted longer however, with nearly twice as many passengers exiting the station between 19:00 and 20:00 compared to in 2010.

6.12 Demand was lower on Saturdays in both survey years, and the distribution of trips throughout the day was more evenly spread. Increased passenger numbers can be seen entering the station in the afternoon and early in 2010, this was not apparent in 2013. It is likely the increased demand on the Saturday in June 2010 was due to the music concert that took place at Wembley Stadium.

6.13 Across both survey years, the majority of people accessed Watford Met station on foot on weekdays and Saturdays

6.14 Comparatively, higher proportion of people drove to the station on Saturdays (over 20%) than weekdays (just over 10%) in both 2010 and 2013, this was particularly true for under 16s in 2013.

Comparison with 2010 passenger interview survey results 6.15 Results from the 2010 passenger interview survey are reasonably comparable to the recent 2013 results. However, due to the methodology used to weight the passenger interview results, more younger passengers travelling to institutes of education have been captured in the 2013 results (22% in the 16-19 age range compared in 2013 to 5% in the 2010 results).

6.16 The profile of modes used to reach Watford Met station are broadly similar between the two survey years, however the following travel behaviour changes can be seen:

6.17 Among drivers, a lower proportion of people parked in the NCP car park in 2013 compared to 2010, 39% and 22% respectively.

6.18 A higher proportion of people did not have a car available to drive to Watford Met station in 2013 than in 2010, 60% compared 49%. This could be because more younger people were surveyed in 2013 who do not have a driving licence or car.

6.19 A significantly higher proportion of people said did not have a bike available in the 2013 survey, 71% compared to 8% in 2010. However, the answer choices differed in the different surveys and the option ‘Yes, but I wouldn’t consider using it’ (65% gave this answer in 2010) was not an option in the 2013 survey, so it may be that people chose ‘No’ in the 2013 survey instead.

6.20 Similarities in the types of tickets used can be seen between the two surveys:

I The breakdown of ticket types used remained similar in 2010 and 2013, although the proportion of people using Oyster increased from 68% to 80%.

I The age profile of people using the different ticket types was similar, Oystercard PAYG is used mostly by younger people, gradually decreasing in use as age increases.

7 Traffic surveys

Watford traffic monitoring surveys

7.1 Data from Hertfordshire County Council’s traffic monitoring sites is presented here to identify overall vehicle demand at the sites as well as patterns of demand by time and day. This data will also be used in the eventual scheme evaluation.

7.2 The location of the monitoring sites in relation to Watford Met station can be seen in Figure 7.1 and 7.2.

FIGURE 7.1 LOCATION OF TRAFFIC MONITORING SITE 242

FIGURE 7.2 LOCATION OF TRAFFIC MONITORING SITE 216

45 Technical Report

7.3 Table 7.1 shows the traffic flows at Site 242 for the week commencing Friday 27th September 2013 by the following time periods:

I Early morning (00:00-07:00) I AM peak (07:00-10:00) I Interpeak (10:00-16:00) I PM peak (16:00-19:00) I Evening (19:00-00:00).

TABLE 7.1 TRAFFIC COUNTS AT SITE 242, SEPTEMBER/OCTOBER 2013

Fri Sat Sun Mon Tues Wed Thur Total

Early morning 494 399 392 434 494 471 462 3,146

AM peak 1,659 1,049 650 1,552 1,652 1,602 1,641 9,805

Interpeak 3,302 2,237 2,578 3,278 3,269 3,322 3,275 21,261

PM peak 1,852 1,029 1,127 1,907 1,879 1,915 1,933 11,642

Evening 1,472 1,347 1,154 1,396 1,391 1,490 1,546 9,796

Total 8,779 6,061 5,901 8,567 8,685 8,800 8,857 55,650

7.4 There was little variation in the volume of traffic recorded on the weekdays at Site 242 in September/October 2013. The five day average was 8,739 vehicles. The busiest day was Thursday 3rd October when 8,857 vehicles were recorded.

7.5 The volume of traffic recorded at the weekend was lower: 6,601 vehicles on Saturday 28th September and 5,901 on Sunday 29th.

7.6 The busiest time period on the weekdays was during the interpeak, followed by the PM peak.

7.7 Table 7.2 shows the traffic counts at the same site earlier in the year, for the week commencing 13th May 2013.

TABLE 7.2 TRAFFIC COUNTS AT SITE 242, MAY 2013

Mon Tues Wed Thur Fri Sat Sun Total

Early morning 391 403 390 423 409 370 368 2,754

AM peak 1,509 1,596 1,533 1,559 1,493 998 634 9,322

Interpeak 3,183 3,213 3,307 3,255 3,267 2,875 2,442 21,542

PM peak 1,942 1,854 1,935 1,848 1,876 1,311 1,060 11,826

Evening 1,410 1,427 1,576 1,517 1,580 1,515 1,211 10,236

Total 8,435 8,493 8,741 8,602 8,625 7,069 5,715 55,680

7.8 The busiest day recorded at site 242 in May 2013 was Wednesday 15th May when 8,741 vehicles were recorded. Again there was little variation in traffic demand across the weekdays, the five day average was 8,580 vehicles.

7.9 The total number of vehicles recorded during the survey week in May was similar to that in October, 55,680 and 55,650 respectively. This indicates there is little variation in traffic volumes according to seasonality.

7.10 The breakdown of traffic demand across the days was very similar in May compared to October.

7.11 Table 7.3 shows traffic counts at Site 216, southwest of Croxley, in the week commencing 21st May 2012.

TABLE 7.3 TRAFFIC COUNTS AT SITE 216, MAY 2012

Mon Tues Wed Thur Fri Sat Sun Total

Early morning 338 397 373 396 424 417 448 2,793

AM peak 2,290 2,301 2,407 2,447 2,307 1,427 616 13,795

Interpeak 4,617 4,336 4,537 4,729 4,830 5,164 4,127 32,340

PM peak 3,112 3,324 3,152 3,237 3,429 1,970 1,531 19,755

Evening 1,612 1,861 1,919 2,019 2,140 1,683 1,361 12,595

Total 11,969 12,219 12,388 12,828 13,130 10,661 8,083 81,278

7.12 The highest level of traffic at Site 216 was seen on Friday 25th May when 13,130 vehicles were counted in total. The variation in traffic levels on different weekdays was limited. The five day average was 12,506 vehicles per day.

7.13 On all days, the busiest time period was the interpeak. The average traffic levels in the AM and PM peaks on weekdays was around twice as high as during those time periods at the weekend. The busiest evening periods were seen on Thursday 24th and Friday 25th May.

7.14 Five day and seven day average traffic flows for each of the sites can be found in Appendix E.

Technical Report

8 Conclusions

Data 8.1 In terms of accuracy, the survey results are highly robust, 1,162 passengers were interviewed (22% of weekday passengers). The survey data has been checked against TfL gateline data to ensure its reliability and is considered to representative of the conditions at the time of the survey and of normal passenger demand.

8.2 The survey results confirm that Watford Met is used largely by commuters or people travelling to or from education with corresponding peaks in usage at work/school start and finish times.

8.3 Usage during the weekends is significantly lower than weekdays (562 passengers compared to 2,473). People who use the station travel from a wide area catchment and use the station to make local trips as well as a means of accessing London. In particular Watford attracts local trips to the High Street, schools and the hospital.

8.4 In terms of access to the station, station users are prepared to walk to the station (76%). Passengers making Watford based producer trips mostly travel between 5 and 20 minutes to reach the station. The relatively poor bus mode share for access to the station may indicate a lack of frequent or reliable services serving the station, or a lack of information about which services are available and from where. Similarly, respondents are reluctant to use bicycles for various reasons for the trips they are making, many respondents own or have access to one.

8.5 A previous survey including passenger interviews was undertaken at Watford Met station in 2010. Comparing the two sets of results reveals the following changes the way passengers reach the station:

8.6 A 2% increase in the use of Oystercards by passengers at Watford Met can also be seen from 2010 to 2013.

8.7 In summary the survey provides a robust ‘snapshot’ of the user profile and travel patterns of passengers using Watford Met station.

8.8 The traffic surveys reveal the busiest time on the road network in the area around Watford Met is during the interpeak, followed by the PM peak. Weekdays are busier than weekends. There is little variation in traffic levels across the weekdays, but the busiest days recorded in the surveys were Wednesday to Friday.

Technical Report

APPENDIX

PLAN OF COUNT SURVEY LOCATIONS

Appendix A

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PLAN OF COUNT SURVEY LOCATIONSs

Appendix A

Technical Report

APPENDIX

PASSENGER SURVEY QUESTIONNAIRE

Appendix B

TRAINS GOING OUT QUESTIONNAIRE

SERIAL NO: Quadrangle Operations The Butlers Wharf Building 36 Shad Thames London SE1 2YE Tel No: 020 7357 8522

Private & Confidential October 2013

Watford Met Line JN 7962

Q1. Where did you start this particular leg of your journey today? Please provide postcode (as much as possible), address or town.

§§§§ §§§ ______Q2. And where will you finish this particular leg of your journey? Please provide postcode (as much as possible), address or town.

§§§§ §§§ ______Q3 Are either of the above your home postcode/address? 1. Q1. § 2. Q2. § 3. No §

IF CODE 3 AT Q3 Q3a. Please provide your home postcode. Interviewer state if necessary We don’t need your full address, but the full Postcode would be helpful.

§§§§ §§§ § Refused Q4. Apart from this one, which other rail stations will you change at to complete this particular journey? Enter up to 3 stations mentioned 1. ______2. ______3. ______

Q5. What was the main purpose of this trip today? (Single code) Travel Other work School Higher Shopping Leisure/ Personal Medical Other to work related travel Education Entertainment business related

1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. § 9. § (specify below)

Specify…______

Q6. How often do you make this trip (the trip you are making today)? (Single code) 5 or more 2 to 4 Once a 2 to 4 times About once About once Less often This is the times a times a week a month a month every few first time week week months 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

Q7. What ticket type are you using to make this trip? (Single code) PAYG Single Return 1 day 7 day 1 month Season/ Other Oyster Travelcard Travelcard Travelcard annual 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. § (specify below)

Specify ______

Q8a. How did you travel to Watford Met station? (Multi code) Car as driver Car as Bicycle Walk Bus Motorcycle Taxi Other passenger

1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

IF CODE 1 OR 2 AT Q8a (travelled by car) Q8b. And where did you park? (Single code) Car park Other Didn’t park – dropped off

1. § 2. § 3. §

ASK ALL Q9a. Is this your usual mode of travel to Watford Met station? (Single code) Yes No

1. § 2. §

IF CODE 2 AT Q9A (Not normal mode of travel) Q9b. How do you normally travel? (Multi code) Car as driver Car as Bicycle Walk Bus Motorcycle Taxi Other passenger

1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

IF NOT CODE 1 OR 2 AT Q8A (Normal travel NOT by car) Q10. Do you have a car available that you can use on a daily basis to get from your home to your local station? (On the outward leg of your journey) (Single code) Yes No, not at all Refused/Not applicable

1. § 2. § 3. §

IF CODE 1 AT Q10 Q10a. Is there a reason you don’t use it?

ASK ALL Q11. Could you have made your entire journey by car today? Yes No, not at all Refused/Not applicable

1. § 2. § 3. §

IF CODE 1 AT Q11 Q11a. Is there a reason you didn't make the journey by car?

IF NOT CODE 3 AT Q8A (Did not code by Bike) Q12. Do you have a bicycle available that you could use to get from your home to your local station? (Single code)

Yes No Refused/ Not applicable 1. § 3. § 4. §

IF CODE 1 AT Q12 Q12a. Is there a reason you don’t use your bicycle to travel to the station?

Q13. Which age category do you fall into? (Give explanatory ‘thank you leaflet’ to those in 16-19 category) 16-19 20-24 25-34 35-44 45-59 60-64 65-74 75+ 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

Q14. Which of these best describes your current employment status? (Multi code- read out) Employed Employed Self Retired Unemploy In FT In PT Looking Other full time part time employed ed education education after home 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. § 9. § (Specify below)

Specify ______

Q15. Do you have any longstanding illness, disability or infirmity that affects your mobility? (Single code) Yes No Refused 1. § 2. § 3. §

Interviewer circle gender M F

Encumbered Y N

Q16. If respondent travelling in a group, how many people in the group ______

Time(HH:MM 24hr)§§:§§ Date(DD/MM/YY) §§/§§/§§

Interviewer signed: ______Int Number §§§§§

TRAINS COMING IN QUESTIONAIRE

SERIAL NO: Quadrangle Operations The Butlers Wharf Building 36 Shad Thames London SE1 2YE Tel No: 020 7357 8522

Private & Confidential October 2013

Watford Met Line JN 7962

Q1. Where did you start this particular leg of your journey today? Please provide postcode, address or town.

§§§§ §§§ ______Q2. And where will you finish this particular leg of your journey? Please provide postcode, address or town.

§§§§ §§§ ______Q3 Are either of the above your home postcode/address? 1. Q1. § 2. Q2. § 3. No §

IF CODE 3 AT Q3 Q3a. Please provide your home postcode. Interviewer state if necessary We don’t need your full address, but the full Postcode would be helpful.

§§§§ §§§ § Refused Q4. Apart from this one, which other rail stations will you change at to complete this particular journey? Enter up to 3 stations mentioned 1. ______2. ______3. ______

Q5. What was the main purpose of this trip today? (Single code) Travel to Other work School Higher Shopping Leisure/ Personal Medical Other work related Education Entertainment business related travel 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. § 9. § (please specify)

Specify ______

Q6. How often do you make this trip? (Single code) 5 or more 2 to 4 Once a 2 to 4 times About once About once Less often This is the times a times a week a month a month every few first time week week months 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

Specify ______

Q8a. And how will you travel onwards from Watford Met station? (Multi code) Car as Car as Bicycle Walk Bus Motorcycle Taxi Other driver passenger

1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

IF CODE 1 OR 2 AT Q8a (travelled by car) Q8b. And where have you parked? (Single code) Car park Other Didn’t park – will be picked up 1. § 2. § 3. §

ASK ALL Q9a. Is this your usual mode of travel from Watford Met station? (Single code) Yes No

1. § 2. §

IF CODE 2 AT Q9A (Not normal mode of travel) Q9b. How do you normally travel? (Multi code) Car as Car as Bicycle Walk Bus Motorcycle Taxi Other driver passenger 1. § 2. § 3. § 4. § 5. § 6. § 7. § 8. §

IF CODE 1 AT Q10 Q10a. Is there a reason you don’t use it?

ASK ALL Q11. Could you have made your entire journey by car today? Yes No, not at all Refused/Not applicable 1. § 4. § 5. §

IF CODE 1 AT Q11 Q11a. Is there a reason you didn't make the journey by car?

IF NOT CODE 3 AT Q8A (Did not code by Bike) Q12. Do you have a bicycle available that you could use to get from your home to your local station? (Single code) Yes No Refused/ Not applicable 1. § 2. § 3. §

IF CODE 1 AT Q12 Q12a. Is there a reason you don’t use your bicycle to travel to the station?

Q13. Which age category do you fall into? (Give explanatory ‘thank you leaflet’ to those in 16-19 category) 16-19 20-24 25-34 35-44 45-59 60-64 65-74 75+ 2. § 3. § 4. § 5. § 6. § 7. § 8. § 9. §

Specify ______

Q15. Do you have any longstanding illness, disability or infirmity that affects your mobility? (Single code) Yes No Refused 1. § 2. § 3. §

Interviewer circle gender M F

Encumbered Y N

Q16. If respondent travelling in a group, how many people in the group ______

Time(HH:MM 24hr)§§:§§ Date(DD/MM/YY) §§/§§/§§

Interviewer signed: ______Int Number §§§§§

Technical Report

APPENDIX

RESPONSES TO CAR AND BICYCLE AVAILABILITY QUESTION

Appendix C

Technical Report

C1 RESPONSES TO CAR AND BICYCLE AVAILABILITY QUESTION

C1.1 Reasons for not driving to the station

C1.2 Reasons for not driving the entire journey

Appendix 0 Technical Report

C1.3 Reasons for not cycling to the station

Appendix 0 Technical Report

APPENDIX

OTHER STATIONS USED TO COMPLETE JOURNEY

Appendix D

D1 Appendix 1

D1.1 Other stations used to complete this journey

One Two Three Baker Street 561 52 2 Moor Park 279 0 0 Finchley Road 242 0 2 Harrow-on-the-Hill 232 19 0 Wembley Park 82 0 0 Liverpool Street 64 4 0 Kings Cross 54 13 0 Kingsbury 21 0 0 Raynes Lane 14 27 0 St Pancras 11 2 0 Acton Town 11 0 0 Amersham 11 2 0 Bond Street 11 21 0 Northwick Park 11 0 0 St Johns Wood 11 0 0 Tottenham Court Road 11 2 0 Victoria Station 11 0 0 Northwood 10 0 0 Northwood Hills 8 0 0 Watford Junction 8 0 0 Marylebone 8 19 3 Pinners Point 7 0 0 Green Park 7 4 0 Edgware Road 3 0 0 Moorgate 3 11 0 Paddington 2 2 0 Uxbridge 2 0 0 Waterloo 2 2 4 Canterbury West 2 0 0 Guspell Park 2 0 0 Watford Station 2 0 0 Watford High Street 2 0 0 Edgeware 0 13 0 Kenton 0 11 0 Piccadilly Circus 0 2 0 London Bridge 0 17 0 Oxford Circus 0 9 0 Canary Wharf 0 2 0 Canning Town 0 2 0 Eastcote 0 2 0 Elephant & Castle 0 2 0 Hatch End 0 2 0 Mile End 0 2 0 Seven Sisters 0 2 0 West Ham 0 2 0 Wimbledon 0 11 0 Moor Street 0 0 2 Bank 0 0 11 Birmingham 0 0 11 Brixton 0 0 2 Charring Cross 0 0 2 Newbury 0 0 2 Stockwell 0 0 11

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APPENDIX

TRAFFIC COUNTS (MAY 2012, MAY 2013, OCTOBER 2013)

Appendix E

Location of Park Road/Scots Hill (A412) Traffic Count in relation to Watford Met station

Park Road / Scots Hill (A412) Traffic Counts (May 2012)

Location of Vicarage Road (A4145) Traffic Counts in relation to Watford Met station

Vicarage Road (A4145) Traffic Counts (May 2013)

Vicarage Road (A4145) Traffic Counts (October 2013)

CONTROL SHEET

Project/Proposal Name Watford Metropolitan Line Station Surveys

Document Title Technical Report

Client Contract/Project No. .

SDG Project/Proposal No. 22281111

ISSUE HISTORY

Issue No. Date Details

V1 20/12/2013 Draft for client comments

V1.1 17/01/2013 2nd draft

REVIEW

Originator Frances Alder

Other Contributors Steve Hunter, Louis Devenish, Tom Broad, James Tippins

Review by: Print Euan Mackay,

Sign

DISTRIBUTION

Client: Hertfordshire County Council

Steer Davies Gleave:

\\sdgworld.net\Data\London\Projects\222\8\11\11\Work\05 Reporting\2013 Watford Metropolitan Line Station Surveys v1.1.docx

Control Sheet