NZTRI Workshops

CONTENTS

DIRECTOR’S REPORT- HIGHLIGHTS OF 2012 ...... 2 RESEARCH PROGRAMMES ...... 3 Cultural and Heritage Tourism ...... 4 Tourism and Community Development ...... 5 Marine Tourism ...... 6 Tourism and Technology ...... 8 Indigenous Tourism...... 11 Pacific Islands Tourism ...... 13 Events ...... 14 Hospitality Research ...... 15 PROJECT OVERVIEW 2012 ...... 17 STUDENT TRAINING AND CAPACITY BUILDING ...... 19 Graduate Completions ...... 19 Student’s stories ...... 21 NZTRI International Internship Programme ...... 22 Cooperative Education ...... 23 INTERNATIONAL and NATIONAL OUTREACH ...... 24 NZTRI Workshops ...... 25 NZTRI Seminar Series ...... 25 COMMUNITY OUTREACH ...... 27 PUBLIC RELATIONS ...... 28 NZTRI in the Media ...... 28 Web Developments ...... 29 PUBLICATIONS ...... 30 STAFFING ...... 36

DIRECTOR’S REPORT- HIGHLIGHTS OF 2012

2012 was a productive year for the New Zealand Tourism Research Institute. As the New Zealand economy began to emerge from the worst of the global financial crisis attention again turned to the need for tourism related research and development. With its wide portfolio of research skills and interests NZTRI was well positioned to respond to a new range of requests for local and national research – with one of the most exciting developments being the establishment of the ‘Get Local’ research program in Auckland City. As the new ‘super city’ grows, so it will need effective decision support systems to enhance visitor spend and community quality of life, NZTRI will play an ongoing role in supporting the development of Auckland tourism. The Institute was also engaged in a range of international projects throughout the year – with the South Pacific islands being a particular area of focus. The flow of new EU funds into the region to support the growth and development of tourism as a tool to create sustainable community development opened new research opportunities. The winning of an EU funded contract to review the tourism and hospitality human resource development needs of the regions’ tourism industry was a particular highlight and culminated in a regional workshop held in Samoa in December 2012. There were of course numerous other funded research highlights: important work conducted for DoC on the recreational use and value of New Zealand’s coastal environment; ongoing research into the nature of volunteers involved with the Rugby World Cup and significant research into the New Zealand museum sector. The Institute’s involvement with the Canadian Government funded Work in a Warming World project also continued to build AUT’s reputation internationally. The best thing about having a successful year in externally funded research activity, is that it enables the Institute to provide additional support for graduate students. Our students are presented with an opportunity to take part in tourism research that enhances their development as researchers and supplements their own thesis work. All new and existing students made very good progress during the year and we were also able to celebrate the successful completions of three PhDs and several MPhils. NZTRI continued to build links with the school of Hospitality and Tourism and with the broader Faculty. The Institute’s research officers have been responsible for assisting numerous staff with research and ethics related issues. NZTRI staff are also involved in a range of mentoring activities with School staff. The Institute also continued its tradition of crossing faculty and Institutional boundaries to develop inter-disciplinary research teams. 2012 was also a very positive year for community outreach and the generation of academic outputs. Our presence in the media together with direct interaction with communities, businesses and government through workshops and meetings, meant that we were able to continue to raise the profile of NZTRI and AUT both nationally and internationally. Our associate directors, staff and graduate students continued to publish cutting edge refereed journal articles, monographs and reports. The incredibly hard work of the NZTRI team in 2012, and our ongoing ability to build sustained relationships with a range of stakeholders in the community, public and private spheres, has placed us in a very strong position to develop research funding, academic outputs and graduate training in 2013.

Simon Milne

RESEARCH PROGRAMMES

The Institute’s Research Programme Areas (RPA) continued to develop and evolve. 2012 saw some rationalisation in the range of programme areas - with Health and Wellness being subsumed into the Hospitality and Community Development areas. The previous Access Tourism RPA was also phased out as a stand-alone entity and was instead added as a cross cutting theme across all programme areas.

The RPAs at the end of 2012 (and their leaders) are:

Cultural and Heritage Tourism – Jane Legget Supports the sustainability of museums, art galleries, historic buildings and other cultural and natural heritage enterprises. Tourism and Technology – Simon Milne, Ulrich Speidel and Carolyn Deuchar Strengthens collaborative and interdisciplinary research and development projects integrating the key themes of technology, tourism, social and economic well-being. Tourism and Community Development – Simon Milne and John Hull Assists local destinations in their efforts to meet the challenges and opportunities associated with the rapid globalisation of the travel and tourism industry. Coastal and Marine Tourism - Michael Lϋck and Mark Orams Key themes of coastal and marine tourism, the associated impacts, wildlife watching, education and interpretation, aquaria and marine parks, community development, small island tourism, the cruise industry, and related themes. Tourism Marketing – Ken Hyde Applies marketing theory and marketing research techniques to an understanding of tourists and the performance of businesses across tourism, travel and hospitality industries. Indigenous Tourism – Hamish Bremner Brings together people from a wide-range of backgrounds to support the development of appropriate indigenous tourism across the globe. Pacific Islands Tourism – Semisi Taumoepeau and Simon Milne Strengthens collaborative and interdisciplinary research and development projects that integrate tourism development with the social, cultural, environmental and economic well-being of the people in the Pacific Islands. Event Tourism – Geoff Dickson Research that adds value to industry, the professionals that work within it and the communities that they serve. Hospitality Research – Nigel Hemmington and Jill Poulston Undertakes research for the hospitality and related service industries, and seeks to improve connections between academia and industry.

Each RPA works closely with the others and multi-faceted teams are often formed to address tourism stakeholder research needs. An additional strength of NZTRI is its ability to tap into

the resources of academics nationally and internationally. Each RPA continues to develop a range of networks that place AUT at the forefront of global tourism research. The following cases are just some examples of the RPA work we are undertaking to enhance the performance of the tourism industry while also providing cutting edge research opportunities for graduate students and our members.

Cultural and Heritage Tourism

Dr Jane Legget Associate Director, NZTRI and Senior Lecturer, School of Hospitality and Tourism.

Heritage and culture continue to be important dimensions of tourism, with much scope for further development in New Zealand. Cultural heritage contribution goes beyond tourism, and can reinforce the distinctive identities of communities and build a ‘sense of place’ and local pride. Given New Zealand’s comparatively short human history, it is often a challenge to gain recognition for the significance and value in our heritage “stock”, whether buildings, monuments, museums, galleries and cultural landscapes or local events, traditions and activities. Often it is the curiosity of outsiders which reminds us of, or alerts us to, the special features around us. The Chelsea Sugar Refinery in Birkenhead is a case in point. Visitors are intrigued by the striking complex of pink buildings spotted on the Birkenhead shores from the Auckland Harbour Bridge. This became a focus for a NZTRI case study into aspects of the cultural heritage as both markers of local identity and community pride and as distinctive features with the power to attract visitors to Auckland’s suburban villages. The Chelsea Sugar Refinery complex combines both industrial and gastronomic heritage, two areas gaining an increasing prominence within New Zealand’s tourism offer.

Investigating the attraction power of heritage in Auckland’s suburban villages has been an important feature of NZTRI’s Get Local projects in 2012. Often local residents dismiss their local history as being of little interest to visitors. Or else their familiarity with the backdrop to the daily lives blinds them to heritage features or community events which hold potential appeal to those tourists seeking ‘the real New Zealand’.

Heritage and identity are key components of other projects in the early stages. An AUT summer studentship supported an exploratory study of the role of heritage of descendants the Scottish Highlanders in influencing tourist decisions to visit Waipu. World War One was important in galvanising a sense of national identity for New Zealanders, a theme for much commemorative activity during the centennial period of 2014-2019. NZTRI is investigating this in the context of New Zealanders’ participation at sea in a study for the Navy Museum.

Jane Legget led a workshop on museum standards for regional museum directors in Tai Yuan, Shanxi province, China (October 31 to November 2). Jane also participated in a Sejour Culture Patrimoine, meeting with national cultural heritage policy makers and museum directors in Paris.

NZTRI continued to work in areas of culture, heritage and community development in the South Pacific, SE Asia and Africa. Simon Milne’s 2012 appointment as a senior research fellow at the University of Johannesburg will focus, in part, on linking culture and heritage to tourism led community economic development.

Tourism and Community Development

Dr Simon Milne Director, NZTRI and Associate Head of School (Research), School of Hospitality and Tourism. Dr John Hull Associate Director, NZTRI and Associate Professor Thomson Rivers University

During 2012 NZTRI staff working in the tourism and community development RPA have formed research partnerships in New Zealand and around the globe to advance destination development strategies in local communities.

In New Zealand, NZTRI is working with the Albert-Eden Local Board and the Orakei Local Board (Auckland Council) on a research programme that is designed to stimulate local economic activity by raising the profile of the areas as visitor destinations. This type of local economic development can best be achieved by working with local businesses, visitor attractions and with residents to better understand the area’s identity and create a shared vision and ‘sense of place’ for local tourism. The research highlights just how visible and interactive locations in the Albert-Eden and Orakei areas are from a visitor’s perspective. The aim of the research is to inform the development of local approaches to maximise visitor yield and interaction – with an emphasis on community engagement.

In the South Pacific, the team of Evangeline Singh, Simon Milne, and John Hull has conducted research focused on the importance of partnerships in stimulating economic growth and tourism yield in South Pacific Island communities through the identification of critical issues for sustaining agriculture and tourism. Attendance at conferences at the University of Auckland and Australian

National University assisted in disseminating information aimed at integrating research, policy and practice.

Globally, Dr John Hull has partnered with AUT staff on a number of community based tourism publications linked to local communities. In January 2012, Dr Hull partnered with AUT University Senior Lecturer Erwin Losekoot to examine issues of customer orientation of community cruise destinations in Newfoundland and Labrador, Canada. The importance of partnerships and the co-production of the tourist experience between visitors and residents has also been a focus of comparative case study research on islands in Canada and Croatia by former NZTRI student Ulrike Sassenberg. Finally, a research study of tour operators in Canada with Approved Destination Status with China was developed in 2012 between Dr Hull and Dr Claire Liu.

Marine Tourism

Dr Michael Lück Associate Director, NZTRI and Associate Professor, School of Hospitality and Tourism. Dr Mark Orams Associate Director, NZTRI and Professor, School of Hospitality and Tourism.

Presentation ……………………….. A major highlight for 2012 was the development and launch of the International Coastal and Marine Tourism Society (ICMTS) (www.coastalmarinetourism.org). The ICMTS has over 100 members and is co-chaired by Mark Orams and Micha Lück. The Society is currently administered by NZTRI and the School of Hospitality and Tourism at AUT. This initiative, the editorship of the journal Tourism in Marine Environments, the engagement with the International Steering Committee for the World Congress on Coastal and Marine Tourism and key publications further develops NZTRI’s and AUT’s international leadership in the Coastal and Marine Tourism sphere.

A range of research projects were either completed or started during 2012. Under the leadership of Mark Orams, and with inputs from Carolyn Deuchar and Pascal Languillon, the Institute completed an important piece of research for the Department of Conservation focused on: Surveying and Mapping the Recreational Use and Value of New Zealand’s Coastal Environment. The work involved intensive interrogation of secondary datasets, an extensive review of literature pertaining to the mapping and valuation of coastal recreational assets and the development of a final report in conjunction with private research partners.

Mark Orams was also involved in an ongoing DOC funded project based at Massey University on the impacts of tourism on bottlenose dolphins in the Bay of Islands. The work will be completed in 2014.

In addition to a number of PhD and MPhil students at AUT the RPA is also involved in graduate student supervision and develop at other New Zealand and international universities. Micha Luck also continued to foster international collaboration through a range of global teaching and research links.

Two international projects have strong links with the Marine Tourism RPA. The Institute’s EU funded project on tourism and hospitality HRD needs in the Pacific region highlighted the importance of training and staff development in the area of water based activities, including diving. The project and resultant strategy also stressed the need for port preparedness training as cruise ship numbers grow and the industry enters new destinations. Preparations for a 2013 UNIDO/UNEP funded workshop on tourism, ICT and sustainable community development also began in 2012. The workshop will be held in the coastal resort of Watamu Kenya, and will provide resources and knowledge transfer that will be relevant to other case areas (Cameroon, Mozambique, Tanzania ) included in the UNIDO COAST Project.

Tourism and Technology

Dr Ulrich Speidel Associate Director, NZTRI and Senior Lecturer in Computer Science, University of Auckland. Dr Simon Milne Director, NZTRI Dr Carolyn Deuchar Associate Director, Senior Research Officer, NZTRI

The tourism industry has significant and complex social, environmental and economic implications that can both benefit and damage local communities and their environments. The use of ICT offers a valuable avenue for community members to participate in tourism planning and development as it opens up technology-enabled channels of communication, enables digital storytelling, and facilitates information sharing. A key focus for NZTRI’s Tourism and Technology RPA is the use of ICT for sustainable tourism development (STD) and the way ICT can help achieve a community’s social, economic or cultural goals - otherwise known as Community Informatics (CI).

NZTRI’s research for the Albert-Eden Local Board has harnessed local collaborators in contributing to the development of visitor strategies which can strengthen the economy through raising the suburbs’ profiles. NZTRI has worked with local residents to prepare audio and video “snapshots” highlighting what makes “their place” special. Presenting these in the social networking environments used by visitors to plan their activities in Auckland also raises a community’s profile in positive and productive ways and creates effective links which mutually support local community and business.

Other examples of NZTRI’s CI research in 2012 include an ongoing involvement with Western Southland and a developing web-raising project in Kenya. The Western Southland web-raising programme is a rural tourism, small business and community development initiative that incorporates CI concepts. The programme provided a rich context in which to explore the ways that STE in Western Southland ‘worked together’ and the subsequent role of ICT. Lessons learnt from this and other NZTRI cases were disseminated through a variety of publications and national and international presentations in 2012. In July 2012, Simon Milne was approached by UNIDO to develop a web-raising and capacity project with UNIDO – a series of seminars and technical support to local stakeholders in Watamu, Kenya.

In 2012, NZTRI conducted online survey research for the Cook Islands Tourism Corporation (Visitor Departure Survey), the South Pacific Tourism Organisation (HRD study), and used GIS mapping software to map the recreational use and value of the New Zealand coastline for the Department of Conservation. NZTRI staff also assisted researchers in the School to design and implement surveys for research using NZTRI’s Qualtrix software.

Tourism Marketing

Dr Kenneth F. Hyde Associate Director, NZTRI and Associate Professor of Marketing at AUT University’s Business School.

Associate Director, Associate Professor Ken Hyde collaborated with Professor Chris Ryan of Waikato University and Professor Arch Woodside of Boston College on the publication of an edited book, A Field Guide to Case Study Research in Tourism, Hospitality and Leisure. The book comprises more than thirty chapters covering issues of fieldwork, interviewing, stakeholder participation, indigenous peoples and data analysis. Contributing authors are from Italy, Portugal, Ireland, the USA, Australia, New Zealand, Russia, Turkey, Denmark and Macao. In his role as Managing Editor for the International Journal of Culture, Tourism and Hospitality Research, Ken is now collaborating with Dr Avital Biran of Bournemouth University, UK, on a special issue of research papers on issues of dark tourism, to be published in 2013.

Ken has continued to support postgraduate students researching in tourism, including supervising doctoral students in tourism, Pascal Languillon, Dominik Huber, Kim Werner and Amira Fathimath. In 2012, the tourism marketing RPA continued to provide more general survey research expertise and advice on data analysis techniques for a number of research projects completed within the School of Tourism and Hospitality.

2012 saw the development and completion of a number of projects in the market research area. Representatives from Inter-City and Fullers Great Sights, Bay of Islands (BOI) partnered with NZTRI to develop a research programme aimed at better understanding the perceptions and attitudes of visitors and non-visitors to the BOI. In Phase 1 (July to September, 2012), NZTRI conducted research to understand the perceptions and attitudes of visitors and non-visitors to the BOI, with a focus on the Auckland market. Phase 1 highlighted the relationship between the current perceptions of the destination and the way it is presently being portrayed. In Phase 2 (November 2012 to March 2013), NZTRI conducted research to get a better understanding of international and ‘other’ (i.e. non-Auckland) domestic non-visitors to the BOI. The research provided insights into: ways to improve the effectiveness of core marketing messages and distribution channels, consumer destination brand affiliations, and the perceptions, characteristics and expectations of these markets.

The team at NZTRI continued to develop on-line decision support tools to assist Pacific Island nations in the development of more sustainable tourism industries. An on-line survey of departing Cook Islands visitors was implemented and the first two quarterly reports released in 2012.

The Institute continued to contribute to broader discussions on the role and value of national branding strategies for New Zealand. Institute members were often called upon to comment on

tourism marketing strategies and their broader implications for national and regional economic development.

Indigenous Tourism

Dr Hamish Bremner Associate Director, NZTRI and Senior Lecturer, School of Hospitality and Tourism.

The Indigenous Research Programme Area continues to support postgraduate research with a number of students at various stages of their research in 2012.

Keri-Anne Wikitera was awarded a Graduate Assistantship for 2012 for her teaching on the Tourism undergraduate programme as well as providing an indigenous perspective to course development in the School of Hospitality and Tourism. She does this while working on her PhD.

Ilona Laskai received a scholarship from the NZ Ministry of Foreign Affairs and Trade to undertake her work which examines VFR (visiting friends and relatives) tourism to Niue. Her research will explore the nature of VFR tourism to Niue and look at the relationship of this type of tourism and long- term sustainable economic development.

Sio Alatini will also be examining VFR tourism, this time in Tonga and she will be using the specific event ‘Foki ki Api’ (Returning Home) in the village of Leimatu’a, Vava’u as a case study to research aspects of cultural identity and VFR tourism. Sio will be adopting talanoa as a research methodology as she aims to investigate the links between specific cultural events at a village level and the disapora of Tongan people around the world. This research has Professor Peggy Fairbairn-Dunlop (Pacific Studies) as a second supervisor.

Christine Hall completed her Master’s dissertation in 2012 which investigated the relationship between celebrating Matariki (the Māori New Year) and indigenous food. Her research, entitled Matariki: Where’s the Kai? highlighted the need to comprehend the role that food plays in the maintenance of cultural identity. Christine graduated with a Master of Gastronomy (University of Adelaide) with distinction. Asia Nepia, a Māori student, commenced her dissertation for her Master of Tourism Studies entitled Nation branding, national identity and semiotics.

The RPA also added capacity to the EU funded HRD research program in the South Pacific and will be an important link in growing NZTRI research with UNIDO in Kenya and with the University of Johannesburg in South Africa.

Pacific Islands Tourism

Dr Semisi Taumoepeau Associate Director, NZTRI and Head of AIS St Helens’ Arts, Hospitality and Tourism Management Programmes. Dr Simon Milne Director, NZTRI and Associate Head of School (Research), School of Hospitality and Tourism.

The main highlight of 2012 was the securing of the EU funded contract (TA/08 “Preparation of Pacific Regional Tourism and Hospitality Human Resources Development Plan” - PRTHHRD). The focus of the project was to strengthen regional tourism HRD by improving its coordination, quality and access across the region. Underpinning this is the need to strengthen and enhance regional HRD policy and the skills base of those owning and managing tourism sector enterprises.

The research and resultant report (and strategy) focused on achieving an enhanced match between the demand for, and supply of, HRD opportunities in the region. Current economic circumstances mean that it is vital to utilise HRD and related resources effectively and efficiently. Cost effective solutions need to be developed for the ongoing delivery, targeting and review of training and HRD programmes.

The NZTRI team conducted an assessment of existing tourism training providers at both national and regional level. This involved an assessment of the HR outputs of the identified training providers in the region and an assessment of whether industry demands were being met. A demand and gap analysis was conducted regionally and across individual countries. A Demand Assessment was conducted to identify current and future skills shortages and the need for trained HR in the short, medium and long term. We then formulated a plan for how these gaps between supply and demand can be met and closed in the short, medium and long term. Prioritised recommendations, including a programme of HRD action and training, were presented at a regional workshop held in Apia, Samoa in December 2012. The National and Regional Policy frameworks to address the HRD issues and shortcomings were validated by the regional workshop. The Plan also includes an overall assessment of the scope and scale of HRD and capacity needs for a sustainable and managed growth of the tourism workforce in the future. The Institute continued to participate in a range of ongoing projects elsewhere in the South Pacific. Semisi Taumeopeau continued to conduct a range of NZAID funded work in Tonga and Simon Milne and the broader NZTRI team continued to work with the Cook Islands government in developing detailed insights into visitor expectations, behaviour and impacts.

Events

Dr Geoff Dickson Associate Director, NZTRI and Associate Professor (Sport Management), School of Sport and Recreation.

The Events Research Programme Area continues its involvement with externally funded research and postgraduate supervision. The RPA also has much broader links to community: in 2012 Geoff Dickson was elected president of the Sport Management Association of Australia and New Zealand.

Dr Geoff Dickson collaborated with Dr Karen Smith (Victoria University) on a Sport New Zealand funded project to explore the legacies and impacts of the 2011 Rugby World Cup volunteer programme. A longitudinal study, the final data collection was completed in October 2012, approximately 12 months after the final match of the Rugby World Cup.

The Rugby World Cup theme remains evident with postgraduate students level. Chloe Lau (‘The role of migrants in the host community as mega sporting event stakeholders’) continues with her doctoral research. Kim Werner (‘Mega-events and the development of collaborative capacity between and amongst destination management organisations’) submitted her doctoral thesis in December.

Andreas Galsterer from the University of Innsbruck was an NZTRI intern who completed his Masters thesis (Should Companies Leverage Sponsorship of Mega-Events with Corporate Social Responsibility Activities?) under the co-supervision of Geoff Dickson.

Katharine Hoskyn (Major sports events and their ability to benefit local sports clubs: A case study of the Auckland professional tennis tournaments) graduated with a Master of Philosophy degree.

2011 NZTRI MPhil graduate Catherine Crofts published articles from her thesis in the Annals of Leisure Research and the International Journal of Sport Marketing and Management. Catherine was also awarded a Heart Foundation Scholarship to conduct her doctoral research on the health benefits associated with mass participation sport events.

Susana Vega-Gomez was awarded a prestigious VC Scholarship to complete her doctoral studies at AUT. Susana will investigate the strategic role of sport events in coastal communities as her PhD develops in 2013.

2012 also saw the development of funded research to evaluate the local, regional and national impacts of the Challenge Wanaka event to be held in early 2013. This represents another in a long line of NZTRI studies on the impacts of smaller sporting events.

Hospitality Research

Dr Nigel Hemmington Associate Director, NZTRI and Pro Vice-Chancellor and Dean of the Faculty of Applied Humanities, AUT University. Dr Jill Poulston Associate Director, NZTRI and Head of Department (Hospitality), and Senior Lecturer, School of Hospitality and Tourism.

In February, Peter Kim and Jill Poulston presented at the CAUTHE (Council of Australian University Tourism and Hospitality Educators) conference in Melbourne. In March, Jill Poulston travelled to the USA, using funds from the 2011 Best Emerging Researcher award. She spent a few days in both Sedona and Las Vegas, collecting and analysing data for a study of New Age Hospitality she is working. In November, Jill presented at the Asia-Euro conference on Tourism, Hospitality and Gastronomy, held in Kuala Lumpur, Malaysia.

Peter Kim presented at the Asia Pacific CHRIE (Council on Hotel, Restaurant, and Institutional Education) conference at Manila, Philippines, in June. Peter Kim presented in July, at the Third International Research Symposium in Service Management (IRSSM) in at Beijing, China. He also delivered a lecture in the workshop for PhD students and emerging researchers, which provided an opportunity to promote AUT Postgraduate Programmes. Peter received a Best Paper Award

for his paper ‘An explanation of how and why customer orientation influences customer evaluation of interaction quality’.

Professor Nigel Hemmington continued to supervise a number of PhD students in the hospitality area and was involved in the initial phases of ongoing visitor satisfaction/impact research in the Cook Islands.

Peter Kim is working with Jill Poulston, and Simon Milne and Nigel Hemmington on bidding to host APA-CHRIE at AUT in the future. NZTRI and the School of Hospitality and Tourism are developing a bid that will be submitted in 2013. The Auckland Council is providing considerable logistical support for the bid.

The Hospitality RPA was also linked to a broader Institute study on the HRD needs of the South Pacific Islands’ tourism industry. Staff from the Institute visited hospitality providers in Samoa, Tonga, the Cook Islands, Fiji, Kiribati, Vanuatu and Papua New Guinea and conducted in-depth interviews to gain greater insights into the specific labour training needs of different industry sectors. Research was also conducted with hospitality training providers – enabling the institute to strengthen AUT’s links to regional training providers.

PROJECT OVERVIEW 2012

Project Title Funder/Client Time Status Period H & W Williams Memorial Museum H & W Williams Memorial Mar 2011- Completed Trust Museum Trust. Feb 2012 Review of Governance Whanganui Regional July 2011- Completed Arrangements at Whanganui Museum (WRM) Feb 2012 Regional Museum Department of Conservation - The Department of Dec 2011- Completed Surveying and mapping recreational Conservation (DoC) Jun 2012 use and value of New Zealand’s coastal environment Tourism and Urban Development in Auckland Council (Albert- Dec 2011- Completed the Albert-Eden Area: building local Eden Local Board) Apr 2012 economies and ‘sense of place’ Sport NZ (formally SPARC) – Sport NZ (formally SPARC) Dec 2011- Completed Volunteers Legacies research Nov 2012 SSHRC Environment CURA - “Work in a SSHRC CURA Dec 2011- Ongoing Warming World (W3)” Ongoing Western Southland Promotions NZ Digital Strategy Dec 2011- Completed Association: Western Southland Community Partnership Nov 2012 Podzone Country, ‘Community Fund Building' Website (NZ Digital Strategy Community Partnership Fund) Auckland Council – Opinion Related Auckland Council Mar 2012- Appointed Research Supplier Panel (Community Jul 2012 research) Web-raising at Manurewa Marae Manurewa Marae Mar 2012- Completed Jul 2012 Cook Islands Visitor Survey: First Cook Islands Tourism Apr 2012- Completed Quarter Corporation (CITC) Jun 2012 Paymark NZ / NZTRI MoU: Rugby World Paymark Mar 2012- Completed Cup - Impact on domestic expenditure Nov 2012 patterns Tourism and Urban Development in the Auckland Council (Albert- Mar 2012- Ongoing Albert-Eden Area: building local Eden Local Board) Feb 2013 economies and ‘sense of place’: Phase 2 Matakana Coast and Country (Puhoi to Puhoi to Pakiri Incorporated Mar 2012- Completed Pakiri Visitor Research Programme) Society Dec 2012 2012 InterCity / Fullers Great Sights Bay of InterCity / Fullers Great May 2012- Ongoing Islands: Perceptions and Attitudes of Sights Bay of Islands Mar 2013 Visitors & Non-Visitors to the Bay of Islands Challenge Wanaka/ Economic Impact Challenge Wanaka Triathlon May 2012- Ongoing Study Festival (CWTF) April 2013

Project Title Funder/Client Time Status Period Cook Islands Visitor Survey: second Cook Islands Tourism Jul 2012 – Completed quarter Corporation (CITC) Sep 2012 TA/ 08 Preparation of Regional Tourism European Union July 2012- Ongoing and Hospitality Human Resources Feb 2013 Development Plan under EDF10 Cook Islands Visitor Survey: Third Cook Islands Tourism Oct 2012- Ongoing Quarter Corporation (CITC) Feb 2013 Orakei Local Board: Orakei Visitor Auckland Council (Orakei Nov 2012- Ongoing Strategy 2013-2015 Local Board)/ ATEED May 2013

STUDENT TRAINING AND CAPACITY BUILDING

Graduate Completions

NZTRI Senior Research Officer, Carolyn Deuchar was awarded her Doctorate degree in July 2012. Carolyn’s thesis is entitled: Small Tourism Enterprise Network Formation in Rural Destinations: Integrating ICT and Community in Western Southland New Zealand. Yixin Luo (Jim) was also awarded his Doctorate degree at the July 2012 graduation ceremony. Yixin’s thesis focuses on strategic human resource development in the NZ hotel sector. Yixin is now working at the Hong Kong Institute of Education. Evangeline Singh was awarded her Doctorate degree at the December 2012 graduation ceremony. Her thesis focused on the links between tourism and agriculture in Niue.

Stephen Cox was awarded the Vice-Chancellor’s doctoral scholarship in 2012.

Sharon Race graduated with her Master of Philosophy (First Class Honours) at the July 2012 graduation ceremony. Sharon’s thesis focuses on visitors to Goat Island Marine Reserve. Katharine Hoskyn completed her MPhil on Major Sports events and their Ability to Benefit Local Sports Clubs.

PhD and Masters Students 2012 STUDENT LEVEL TOPIC Carolyn Deuchar PhD Completed- Small Tourism Enterprise Network Formation in Rural Destinations. Jim Luo/ Yixin Lou PhD Completed- Strategic human resource development in the NZ hotel sector. Evangeline Singh PhD Completed- Tourism, Agriculture and Development - Niue Keri-Anne Wikitera PhD Māori Economic Development in Tourism Jonathon Spring PhD Guide Training Stephen Cox PhD Working in Hospitality Nick Towner PhD Surf Tourism Kim Werner PhD Rugby World Cup 2011 Chloe Lau PhD Rugby World Cup 2011 Amira Fathimath PhD Sustainable competitiveness in the tourism industry Pascal Languillon PhD Green marketing and buying behavior of travelers Guillaume Tiberghien PhD Authenticity and Tourism Mirza Pedju PhD Marine Protected Areas management effectiveness in Indonesia Emmanuelle Martinez PhD Effects of tourism and the conservation of cetacean populations Yiwen Huang PhD The use of MCTs for marketing activities Dominik Huber PhD Travel behavior of elderly people Brooke Porter PhD Marine tourism in developing countries Duong Giang Nguyen PhD Tourism and community development in Vietnam

STUDENT LEVEL TOPIC Sharon Race MPhil Completed- Goat Island Marine Reserve – visitor research Mark Jones MPhil Risk perception in outdoors recreation Maria Hyde-Smith MPhil Spa and Wellness Tourism Katharine Hoskyn MPhil Completed Major sports events and their ability to benefit local sports clubs: A case study of the Auckland professional tennis tournaments Megan Roberts MPhil Tourism ICT and Travel Agents in NZ Helen Andreasson MPhil Tourism, ICT and Tour Wholesalers in NZ Pola Wang, MPhil A study on the impact of Leader-Leader-Exchange on Leader- Member-Exchange

Student’s stories

Dominik Huber

Dominik arrived from Germany in 2011 with the AUT Vice-Chancellor’s Doctoral Scholarship. His research interests are located in the area of travel behaviour with a special focus on elderly people.

His study concentrates on specific life events, such as becoming grandparents or the loss of a spouse, as they relate to travel behaviour and on trajectories illustrating the temporal nature of travel activities.

Results shall sensitize the travel industry to the special circumstances of the group of senior travellers and provide travel operators and destination managers with new insights of this increasing and partially neglected market.

Amira Fathimath

Amira is originally from the Maldives and enrolled in the PhD programme in 2010.

This year she has been awarded a Graduate Assistantship by AUT and her PhD research concentrates on stakeholder collaboration as a contributing factor to sustainable tourism competitiveness in an attempt to contribute to and extend existing research in this area.

Using the case study of Auckland City, this research will study how stakeholder collaboration in tourism development can contribute to sustainable tourism competitiveness at an urban scale. It will identify the factors that may facilitate or hinder stakeholder collaboration and how these factors may assist in achieving and enhancing competitiveness.

NZTRI International Internship Programme

The Institute continued its International internship program – drawing students from a range of counties and institutions. The Institute has now hosted approximately 100 interns since the program began in 2001. In 2012 we welcomed our first new Zealand intern.

Intern University Degree Country From To

Romy Fisher Hochshule Harz Master student- Wernigerode, 1 Feb 2012 25 May 2012 (University of Applied Tourism and Germany Science) Destination Development

Andreas Leopold- Franzens Master in Strategic Innsbruck, Austria 13 Feb 2012 30 May 2012 Galsterer University School of Management & Marketing Management

Veronica University of Trento Recent Graduate Trento, Italy 16 Apr 2012 16 Aug 2012 Palumbo

Fanny Saillour L'Università della Master student- Corte, France 11 Apr 2012 10 Aug 2012 Corsica Pasquale Paoli ‘Management of Sustainable Tourism’.

Eva van Silfhout Wageningen University Master student- The Netherlands 23 Apr 2012 16 Aug 2012 and Research Centre Leisure, Tourism and (WUR) Environment.

Anne Collins Thompson Rivers Master student- British Columbia, 16 Aug 14 Dec 2012 University Tourism Canada 2012 Management

Katharine University of Hawaii Recent Graduate USA 16 Oct 2012 7 Dec 2012 Sheldon

Domestic Intern: Auckland University of Master student- New Zealand Nov Dec Danika Cooper Technology Tourism Studies 2012 2012

Cooperative Education

The Institute continued to offer cooperative education opportunities for students in the Bachelor of Business program at AUT.

Cooperative Education placements 2012

Student Level Major Inna Karpova undergraduate Bachelor of Business - majoring in accounting, Auckland University of Technology 28 November 2011 to 27 Jan 2012 Cassandra Rakei undergraduate Bachelor of Tourism Management, Waiariki Institute of Technology, Rotorua 3 April to 5 October 2012 Trang Tran undergraduate Bachelor of Business - majoring in Accounting and Finance, Auckland University of Technology 13 August to 12 October 2012

Interns and staff enjoy a shared morning tea at NZTRI

INTERNATIONAL and NATIONAL OUTREACH

Pascal Languillon presented a short paper entitled “Understanding green motivation in hotel choice: the case study of a Vietnamese eco-resort” at the 2nd Advances in Hospitality and Tourism Marketing and Management Conference in Corfu, Greece.

Michael Lück continues to serve as Editor in Chief for the journal Tourism in Marine Environments and on the Editorial Board for the Journal of Ecotourism. Mark Orams serves on the Editorial Boards for the journals; Coastal Management and Tourism in Marine Environments.

Michael Lück and Mark Orams served as journal manuscript reviewers for a variety of journals including: Anatolia, Annals of Leisure Research, Aquatic Conservation, Journal of Ecotourism, Journal of Sustainable Tourism, Tourism in Marine Environments, and Tourism Management . They also served as examiners for PhD and master’s theses from: AUT University, Lincoln University (Lincoln, New Zealand), University of Applied Sciences Harz (Wernigerode, Germany), and University of Malaya (Kuala Lumpur, Malaysia).

Michael Lück and Mark Orams served on the International Steering Committee for the 7th International Coastal and Marine Tourism Congress in the Holland (June 2012).

Michael Lück gave a number of guest lectures on CMT and Polar Tourism at AUT University, Haaga-Helia University of Applied Sciences (Porvoo and Helsinki, Finland), Northwest University (Potchefstroom, South Africa), University of Applied Sciences Harz (Wernigerode, Germany) and the University of Washington (Seattle, WA, USA).

Simon Milne gave a presentation to the South Pacific Tourism Organisation and key donor agency representatives in Suva on Wednesday 22 Aug 2012, entitled: Developing an HRD Strategy for the Pacific Islands.

Simon Milne and Semisi Taumoepeau presented the Regional Tourism & Hospitality HRD Plan as a workshop in Apia, Samoa on 5 Dec 2012.

Semisi Taumoepeau is selected to the Pacific Asia Travel Association PATA Education and Training Committee in 2012. Since 1951 PATA has been the leading voice and authority on travel and tourism in the Asia Pacific region. In partnership with private and public sector members, PATA enhances the sustainable growth, value and quality of travel and tourism to-from-and-within, the region.

Semisi Taumoepeau is a member of the New Zealand Tonga Business Council and work closely with NZAid in various tourism projects in Tonga during 2012. Semisi attended a meeting with the Minister for Foreign Affairs and Trade Auckland to address New Zealand aid investments towards energy, tourism and agriculture in Tonga.

Dr Semisi Taumoepeau was invited by the Tonga Government as guest speaker to present a paper on the Economic Impact of Tourism on Tonga’s Economy in Nuku’alofa, 7-8 March 2012 at the National Economic Dialogue hosted by the Tongan Reserve Bank.

NZTRI Workshops

Summer Workshop: Professor Kaye Chon, Dean and Chair Professor of the School of Hotel and Tourism Management, Hong Kong Polytechnic University visited AUT to present a Summer Workshop on 27 and 28 January, 2012. The Workshop included a Research Seminar looking at perspectives on Hospitality and Tourism Research and an Industry Roundtable focussing on service excellence in the Hospitality Industry.

NZTRI and Dr BeomCheol (Peter) Kim also developed a seminar on Qualtrics software, presented to the Institute staff and to the broader School of Hospitality and Tourism staff on Friday 27 April 2012. The goal of this seminar was to learn how to design and build an online survey using Qualtrics.

Simon Milne and Semisi Taumoepeau conducted a workshop on the Pacific Regional Tourism Capacity Building Programme (PRTCBP) (Funded under the 10th EDF), Ref. Ta/08 in Apia, Samoa on 5 December 2012 [Commissioned by European Union and South Pacific Tourism Organisation].

NZTRI Seminar Series

Seminar 1: Speaker: Stefan Groschl, Associate Professor of Human Resources Management, Co- Chair of Leadership and Diversity in the Faculty of Management at ESSEC Business School, France, spoke on “Employment barriers for persons with disabilities in the hotel industry: Lessons from integrated hotels, 25January 2012.

Seminar 2: Speaker: Terry Hood, manager of the LinkBC network (www.linkbc.ca) in British Columbia, spoke on “LinkBC: the tourism & hospitality education network, 1February 2012.

Seminar 3: Speaker: Dr Heike Schänze, spoke on “The New Zealand family holiday: Exploring gender, generation, and group dynamics”, 23 March 2012.

Seminar 4: Speaker: Giang Nguyen-Duong spoke on “Tourism and Community Economic Development: a Value Chain Analysis of Traditional Handicraft Villages in Thua Thien Hue and Hochiminh, Vietnam”, 13 April 2012.

Seminar 5: Speaker: Dr Tomas Pernecky, spoke on “Researching Peace: Progress, Issues and Challenges”, 20 April 2012.

Seminar 6: Speaker: Luís Ávila Da Silveira, Phd student at the University of Coimbra, Portugal, spoke on “Nautical Tourism in Portugal - The next chapter in the Country’s development”, 4 May 2012.

Seminar 7: Speaker: Dr. Tema Milstein, a 2012 Fulbright US Senior Scholar hosted at AUT, spoke on “Ecotourism, Culture, and Communication”, 11 May 2012.

Seminar 8: Speaker: John Kelly, Masters student in International Hospitality Management at AUT University, spoke on “A Case Study on the Consumer Experiences of visitors to wineries on the island of Waiheke – a popular wine tourist destination in New Zealand”, 8 May 2012.

Seminar 9: Speaker: Amira Fathimath, Phd student at NZTRI, spoke on “Stakeholder Collaboration as a Key Element of Sustainable Tourism Competitiveness: The Case of Auckland City ”, 25 May 2012.

Seminar 10: Speaker: Graeme Ham, Accor’s Director of Human Resources for the New Zealand and Fiji region, spoke on “Planet 21 helps to reinvent hotel’s sustainability”, 22 June 2012.

Seminar 11: Speaker: Dr. Carol Diebel, Director of the University of Alaska's Museum of the North, spoke on “Working magic at the Museum of the North? The challenges of combining collections, research and public engagement into an overall vision”, 29 June 2012.

Seminar 12: Speaker: Chloe Lau, PhD student at NZTRI, spoke on “Migrant Community Participation in a Mega Sporting Event: New Zealand Chinese and the RWC2011”, 6 July 2012.

Seminar 13: Speaker: Monique Brocx, a Senior Lecturer in Hospitality and Tourism at AUT, spoke on “It is who you know that determines where you go as a tourist: Visiting Friends and Relatives (VFRs)”, 27 July 2012.

Seminar 14: Speaker: Richard Keith Wright, a lecturer in Sports & Recreation Management at AUT, spoke on ‘Home isn’t always where the heart is’: Exploring the expanding eligibility options of amateur athletes at non-elite sports event, 10 August 2012.

Seminar 15: Speaker: Paul Hamilton, a culinary arts lecturer at the School of Hospitality & Tourism, at AUT, spoke on “Food for art’s sake - the Margarine Dream”: A personal reflection on 30 years of intermittent margarine sculpting, 17 August 2012.

Seminar 16: Speaker: Professor Ross Klein, Memorial University of Newfoundland St. John’s, Newfoundland, Canada, spoke on “Cruising Cash Cows: Perceptions and Misperceptions”, 24 August 2012.

Seminar 18: Speaker: Dr Nicki Tarulevicz; Lecturer in Asian Studies School of Asian Languages and Studies University of Tasmania spoke on “"Die, Die, Must Try: Cultural History of Food in Singapore"”, 8 October 2012.

Seminar 19: Speaker: Michelle MacCarthy; PhD Candidate Department of Anthropology Auckland University spoke on “Before it gets spoiled by tourists:” constructing authenticity in the Trobriand Islands of Papua New Guinea”, 19 October 2012.

COMMUNITY OUTREACH

Manurewa Marae Internet Presence Hui (24 February 2012): NZTRI organised a hui where key people brainstormed ideas to enhance the 'internet presence' of Manurewa Marae. This web presence includes the use of a website but also refers to other ways to use the Internet (e.g. social media) to engage with the Marae community and others. NZTRI facilitated this meeting and looked at ways to link those initiatives to an updated/rebuilt site: www.manurewamarae.co.nz. NZTRI also proposed some potential funding mechanisms.

Presentations: ‘Get Local’: Tourism and Urban Development in the Albert-Eden Area: building local economies and ‘sense of place’. The research highlights just how visible and interactive six locations in the Albert-Eden area are from a visitor’s perspective. Six presentations were given by Simon Milne and Carolyn Deuchar: Eden Valley - 27 March 2012; Mt Eden Village -14 March 2012; Mt Albert - 11 April 2012; Sandringham - 17 April 2012; Greenwoods Corner - 19 April 2012; Kingsland Presentation - 24 April 2012

1 May: Simon Milne made a presentation to Howick Local Board in Pakuranga entitled: Howick Ward Tourism and Urban Development: building local economies and ‘sense of place’. 20 June: At the request of Rodney Local Board (RLB), Simon Milne presented the outcomes of the Puhoi to Pakiri visitor research programme to the South Kaipara Community Fund meeting in Helensville. 26 June: At the request of Rodney Local Board, Carolyn Deuchar made a presentation to the Helensville District Business Association AGM in Helensville. There were 30 people at this gathering who came from a variety of business and community groups in the Helensville area.

4 Dec: Carolyn Deuchar, Suzanne Histen and Guillaume Tiberghien gave a presentation to the Greenwoods Corner Business Association and local community groups on 4 December, 2012 as part of the Get Local’ research programme for Albert-Eden Local Board.

Jane Legget served as a Judge for the Museums Aotearoa Museum of the Year awards. 17 August: Jane Legget participated in a Museums Training Council meeting of the Aviation Travel and Tourism Training Organisation on August 17, 2012.

Mark Orams serves on the board of trustees for the Sir Peter Blake Marine Education and Recreation Centre (MERC). NZTRI is represented by Mark on the board of the Air New Zealand Environment Trust which is undertaking significant work in rehabilitating New Zealand’s natural environment and in doing so enhancing New Zealand’s nature-based tourism opportunities. Mark continues to chair the board of trustees for ‘Project Litefoot’ which assists sport clubs to reduce their ecological footprint.

Mark Orams serves as Theme Leader, Global Environmental Change for the Council for Australasian University Tourism and Hospitality Education Conference (CAUTHE) which will be held 11-14 February 2013, at Lincoln University, Canterbury, New Zealand.

PUBLIC RELATIONS

NZTRI in the Media

Simon Milne comments on the hot balloon crash and how this will affect tourism. 3News.co.nz (10 January 2012). Balloon industry will rebound from crash. http://www.3news.co.nz/Balloon- industry-will-rebound-from-crash/tabid/421/articleID/238724/Default.aspx

Carolyn Deuchar was interviewed on Radio New Zealand on 15 April 2012 on: Have we become too risk averse where our children are concerned, following a NZTRI report for the Sport Recreation New Zealand. http://www.radionz.co.nz/national/programmes/sunday/audio/2515775/ideas-for-15-april-2012 Simon Milne was interviewed on Radio NZ on “New Zealand's 100% Pure campaign questioned” on 26 April 2012. http://www.radionz.co.nz/news/business/104232/new-zealand's-100-percent- pure-campaign-questioned Simon Milne’s regular column in Tourism Business magazine appeared in the April issue – the focus was on the travel website airbnb.com and how its business model represents both threats and opportunities for the NZ accommodation sector. Ken Hyde and Sushma Seth Bhat’s research was presented in the article “Opportunities for greater cooperation between TNZ and industry – research” in Inside Tourism 878, April 27th, 2012.

Simon Milne appeared in the Herald, Saturday July 21, in an article entitled: NZ signs and slogans http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10821074

Simon Milne featured in a Radio New Zealand radio documentary (Jennifer Tolley) about the debates surrounding the development of an Auckland convention centre - 5 August 'Sunday Morning' with Chris Laidlaw. http://www.radionz.co.nz/national/programmes/insight

Simon Milne - Radio Live, Drive with Andrew Patterson - panel discussion about the rebranding of NZ tourism. 10 October 2012.

Simon Milne-December 5-7 Samoan TV, newspapers and radio. Coverage of the regional validation workshop facilitated by NZTRI for the EU/SPTO funded Tourism HRD project (EDF 10).

Simon Milne-December 15 The Press (Christchurch) – ‘The Centre that Rules the City – Christchurch Convention Centre debates

Michael Lück-In: Tourism Economics (Skool vir Ekinomie, Northwest University, Potchefstroom, South Africa): http://skoolvirekonomie.org/tourism-month-2012/

Michael Lück- Hochschule Harz unterzeichnet Kooperationsvertrag mit neuseeländischer Universität: Langjährige gute Beziehungen zur Auckland University of Technology (AUT) ausgebaut. HS Harz Wir über uns website (June 2012): http://www.hs- harz.de/aktuelles7.html?&tx_ttnews[tt_news]=1298&cHash=5c34c178f2

Web Developments

The NZTRI website (www.nztri.org) remains a key tool to attract research funding, disseminate information, inform graduate students and build links with members and organizations around the world.

The NZTRI website received 20,011 visits between Jan 1, 2012 and Dec 31, 2012 (Unique Visitors: 14,595). The majority of visits are from New Zealand (8,429), followed by United States (1,744), United Kingdom (1,162), Germany (779) and Australia (729). Search engine Traffic continues to be the main source of visits (66.79%). 21.81% are direct visits. 11.39% are Referral Traffic.

During 2012, the NZTRI web team also maintained the NZTRI site, www.westernsouthland.co.nz and the databases in good working order. The pages and articles of the NZTRI site are ranked towards the top of the listings by search engines. The NZTRI web team has also created home pages and surveys for different NZTRI projects. The web team also assisted a range of staff from the School of Tourism and Hospitality with survey design and implementation.

NZTRI website and Western Southland website

PUBLICATIONS

Cessford, G., Jones, C., Orams, M. B., & Elson, T. (2012). Developing a geodatabase for mapping recreational use and value indicator data of New Zealand’s coastal/marine environment. [Commissioned by Department of Conservation, Wellington]. Wellington, NZ: Department of Conservation.

Cessford, G., Jones, C., Orams, M., & Elson, T. (2012). Developing a geodatabase for mapping recreational use and value indicator data of New Zealand’s coastal/marine environment. Report for the Department of Conservation, Wellington, New Zealand. de sá Alves, L. C. P., Andriolo, A., Orams, M. B., & Azevedo, A. D. F. (2012). Resource defence and dominance hierarchy in the boto (Inia geoffrensis) during a provisioning program. Acta Ethologica, 1-11.

Deuchar , C. (2012). Small Tourism Enterprise Network Formation in Rural Destinations: Integrating ICT and Community in Western Southland New Zealand (Unpublished Doctoral Thesis). Auckland University of Technology, Auckland, New Zealand.

Dickson, G., Naylor, M., & Phelps, S. (2012). A comparison of sampling techniques in sport marketing research. In 20th European Association of Sport Management (EASM) Conference 2012. Aalborg, Denmark.

Gazzoli, G., Hancer, M., & Kim, B. P. (2012, July 3). An explanation of how and why customer orientation influences customer’s evaluation of interaction quality. In J. Kandampully (Ed.), The 3rd International Research Symposium in Service Management (IRSSM-3) Conference Proceedings (pp. 461-483). Beijing, China: University of International Business and Economics.

Gerke, A., Desbordesl, M., & Dickson, G. J. (2012). The relationship of interorganisational citizenship behaviours and product innovation: A study of two French sport clusters. In 20th European Association for Sport Management (EASM) Conference 2012i. Aalborg, Denmark.

Gross, S. & Lück, M. (2012). Cruise line strategies for keeping afloat. In: M. Vogel, A. Papathanassis & B. Wolber (eds.): The Business and Management of Ocean Cruises. CABI, Wallingford, pp. 63-76.

Gross, S. & M. Lück (eds.) (in progress). Low Cost Carriers Worldwide. Ashgate, London. (in progress - publication date: March 2013) ), In press.

Huber, D., Milne, S., & Hyde, K. (2012). The impact of life events on the travel behaviour of seniors. The case of Freising, Germany. Paper presented at the International Workshop on Psychological and Behavioural Approaches to Understanding and Governing Sustainable Tourism Mobility.

Huebner, A., & Milne, S. (2012). Donor funding and climate change. In E. Fayos-solà (Ed.), Knowledge Management in Tourism: Policy and Governance Applications (pp.193-208). Emerald Group Publishing Ltd.

Hull, J., & Losekoot, E. (2011). Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – exploring key issues for ports and the cruise lines. Tourism Vol. 60/ No. 1/ 2012/ 71-90. Visitor Solutions, NZTRI and Geographic Business Solutions (2012). Mapping recreational use and value indicator data of New Zealand’s coastal/marine environment. Prepared for the Department of Conservation, National Office, Wellington DOCDM 729709-4322.

Kang, B. S., Dickson, G. D., Naylor, M., & Phelps, S. (2012). Endurance sport online communities: An examination of scale psychometrics. In 18th Annual Sport Management Association of Australia and New Zealand Conference (SMAANZ). Sydney, Australia. Retrieved from http://www.smaanz.org/docs/SMAANZ%202012%20Program_FINAL.pdf

Kim, B. P., & Lee, G. (2012, May 30). An examination on the relationship of emotional labor with LMX and organizational commitment. In A. B. De Guzman (Ed.), Asia Pacific CHRIE Conference. Manila, Philippines.

Kim, B. P., Lee, G., Murrmann, S., & George, T. (2012). Motivational effects of empowerment on employees’ organizational commitment: A mediating role of management trustworthiness. Cornell Hospitality Quarterly: hospitality leadership through learning, 53(1), 10-19. doi:10.1177/1938965511426561

Kim, B. P., Losekoot, E., & Milne, S. Consequences of empowerment among restaurant servers: Helping behaviors and average check size. Management Decision, 51(4).

Kim, B. P., Nemeschansky, B., & Brandt, L. (2012, February). The relationship of restaurant servers’ tip size with work hours and job satisfaction. In C. Lade, & L. Melsen (Eds.), CAUTHE 2012. Book of Proceedings: The Golden Age of Tourism and Hospitality - Book 1 Vol. 1 (pp. 303-313). Melbourne, Australia: La Trobe University.

Languillon, P., Milne, S., & Bui, T. (2012). Six Senses Hideaway Ninh Van Bay, Vietnam: Where luxury meets sustainable tourism. In P. Sloan, C. Simons-Kaufmann, & W. Legrand (Eds.), Sustainable Hospitality and Tourism as Motors for Development: Case studies from developing regions of the world (pp.390-401). Abingdon, UK: Routledge.

Languillon, P., Milne, S., & Hyde, K. (2012). “Understanding green motivation in hotel choice: the case study of a Vietnamese eco-resort”, Proceedings of the 2nd Advances in Hospitality and Tourism Marketing and Management Conference in Corfu, Greece, 31 May- 3 June 2012.

Legget, J.A., & Histen, S. (2011). H & W Williams Memorial Museum Preliminary Concept Assessment Report. Commissioned report to the H & M Williams Memorial Museum Trust. Auckland, New Zealand: NZTRI.

Legget, J.A., Histen, S., & Deuchar, C. (2011). Review of Governance Arrangements at Whanganui Regional Museum. Commissioned report to the Whanganui Regional Museum Trust. Auckland, New Zealand: NZTRI.

Legget, J. A. (2012). Museums mining for tourists - rich veins of dissent in post-industrial New Zealand. In S. E. Hanna (Ed.),Regional Museums and the Post-Inustrial Age, (pp.76-83). ICOM/International Committee for Regional Museums (ICR) in cooperation with the Pomurje Museums Murska Sobota.

Legget, J. A. (2012). Sweet history - the next episode - a Sugar Heritage Attraction? At the International Committee for Regional Museums conference- Home and Hearth: Regional Museums and Gastronomic Heritage. Belgrade and Prijepolje, Serbia, September 2012.

Legget, J. A. (2012). Using concept mapping and stakeholder focus groups in a museum management case study. In K. F. Hyde, C. Ryan, & A. G. Woodside (Eds.), Field Guide to Case Study Research in Tourism, Hospitality and Leisure. (Vol. 6, pp. 61-88). Bingley, UK: Emerald Group Publishing.

Legget, J.A (2012). From Sugar as Industry to Sugar as heritage: changing perceptions of the Chelsea Sugar Works in Jolliffe, L. ed. (2012) Sugar Heritage and Tourism in Transition. 189-207. Bristol, UK: Channel View Publications.

Losekoot, E., & Hull, J. S. (2012). Customer orientation of cruise destinations in Newfoundland and Labrador, Canada - exploring key issues for ports and the cruise lines. Tourism: An International Interdisciplinary Journal, 60(1), 71-90.

Lück, M. (2011). An Importance-Performance Analysis of Backpackers at Robinson Crusoe Island Resort, Fiji. ARA (Caribbean) Journal of Tourism Research, 3: 43-53.

Lück, M. (2012). Air Transport. In: Robinson, P. (ed.): Tourism: The Key Concepts. Oxford, Routledge, pp. 11-13.

Lück, M. (2012). Exploring the Depths: Whale Watching Around the World. In E. C. M. Parsons (Ed.), An Introduction to Marine Mammal Biology and Conservation (pp.292-293). Burlington, MA: Jones & Bartlett Learning.

Lück, M. (2012). Where to watch whales. In: Parsons, E.C.M.: An Introduction to Marine Mammal Biology and Conservation. Burlington, MA, Jones & Bartlett Learning.

Lück, M. (2012, November). Stamp books in the Harz National Park - fun not just for children. Presented at the 6th ICNT International Conference: Mountains and Lakes. Kamloops and Sun Peaks, BC, Canada.

Lück, M. (in progress). Approach distances. In: Cater, C. & B. Garrod (eds.) The Encyclopedia of Sustainable Tourism. CABI, Wallingford, UK.

Lück, M. (in progress). Urban Ecotourism. In: Cater, C. & B. Garrod (eds.) The Encyclopedia of Sustainable Tourism. CABI, Wallingford, UK.

Martinez, E., Orams, M. B., & Stockin, K. A. (in press). Effects of vessel interactions on the behaviour of Hector’s dolphins in Akaroa Harbour, Banks Peninsula, New Zealand. Endangered Species Research.

Martinez, E., Orams, M. B., Pawley, M. D. M., & Stockin, K. A. (2012). The use of auditory stimulants during swim encounters with hector's dolphins (Cephalorhynchus hectori hectori) in Akaroa Harbour, New Zealand. Marine Mammal Science, 28(3), 295-315. doi:10.1111/j.1748-7692.2011.00528.x

Milne, S. (2012, September). The importance of community on and offline [Keynote]. Presented at the 2012 eTourism NZ Conference. Auckland, NZ.

Milne, S. (2012). Preparation of a Pacific Regional Tourism and Hospitality Human Resources Development Plan: Inception Report, prepared for EU and SPTO, (TA 08 - EDF 10).

Milne, S. (2012). Inception Report, Pacific Regional Tourism Capacity Building Programme(PRTCBP) (Funded under the 10th EDF). Preparation of Pacific Regional Tourism and Hospitality Human Resource Development Plan. Auckland, NZ: NZTRI.

Milne, S., Taumoepeau, S., Singh, E., Zhang, K., Huber, D., & Cooper, D. (2012). Pacific Regional Tourism Capacity Building Programme (PRTCBP) (Funded under the 10th EDF), Ref. Ta/08. Pacific Tourism And Hospitality Human Resource Development Plan. [Commissioned by European Union and South Pacific Tourism Organisation]. Auckland, NZ: NZTRI and SPTO.

Milne, S., & Languillon, P. (2012). Cook Islands Visitor Survey Results: Quarterly Report April-June 2012. [Commissioned by Cook Islands Tourism Corporation and Cook Islands Government]. Auckland, NZ: NZTRI, AUT University.

Milne, S., & Languillon, P. (2012). Cook Islands Visitor's Survey Results: Quarterly Report July- September 2012 [Commissioned by Cook Islands Tourism Corporation and Cook Islands Government]. Auckland, NZ: NZTRI, AUT University.

Naylor, M., Dickson, G., Phelps, S., & Hedlund, D. (2012). Rugby World Cup 2011: Sponsor memorization. In 2012 North American Society for Sport Management Conference (NASSM 2012). Seattle, USA. Retrieved from http://www.nassm.com/NASSM2012/ProgramSchedule/ps_thursday.php

Neill, L. J., & Hemmington, N. (2012). Book review: The pavlova story: a slice of New Zealand's culinary history by Helen Leach. Journal of the Sociological Association of Aotearoa/New Zealand.

Neill, L. J., Bell, C., & Hemmington, N. (2012). A Pie Cart Story: The longevity of a vernacular fast food eatery. Locale: The Australasian-Pacific Journal of Regional Food Studies, 2, 104-118.

Orams, M. B. (2012). The role of marine protected areas as coastal recreation and tourism resources. Keynote address to the New Zealand Coastal Society 20th Annual Conference. 14-16 November. Royal New Zealand Yacht Squadron, Auckland.

Orams, M. B., & Adamietz, J. (2012). What about the tourists? Exploring the consideration of tourism in the planning of the Auckland waterfront development. New Zealand Planning Quarterly, 186, 27-29.

Pernecky, T., & Lück, M. (Eds.) (2012). Events, society and sustainability: Critical and contemporary approaches. London, UK: Routledge. Retrieved from http://www.routledge.com/books/details/9780415809931/

Poulston, J. (2012, 28/30 November 2012). Exploring hospitality work: ‘it becomes part of you – it gets into your blood’. Presented at the 4th Asia-Euro Conference: The Way Forward: Exploring Multidisciplinary Approaches, Kuala Lumpur, Malaysia: Taylor’s University.

Poulston, J. (2012, 6/9 February). Hospitality: A labour of love. Paper published in the proceedings of the 22nd Annual CAUTHE Conference: The Golden Age of Tourism and Hospitality, Melbourne, Australia: La Trobe University.

Poulston, J. M. (2012, November). Exploring hospitality work: ‘it becomes part of you – it gets into your blood’. Presented at the 4th Asia-Euro Conference 2012. Kuala lumpur, Malaysia.

Poulston, J. M., & Jenkins, A. (2012). The persistent paradigm: Older worker stereotypes in the New Zealand hotel industry. Journal of Human Resources in Hospitality and Tourism, 12(1), 25 pages. doi:10.1080/15332845.2013.723252

Poulston, J., & Bennett, R. (2012). Fact, fiction and feng shui: An exploratory study. Facilities, 30(1/2), 23-39. doi:10.1108/02632771211194257

Robinson, P.; M. Lück & S.L. Smith (in progress). Tourism. CABI, Wallingford. (in progress - publication date: early 2013).In press.

Singh, E., Milne, S., & Hull, J. (2012) Stimulating Economic Growth in South Pacific Island Nations: Considering the Critical Issues for Sustaining Agriculture and Tourism, State, Society and Governance in Melanesia (SSGM) at the Australian National University. 30th Jan to 10th Feb 2012.

Singh, E., Milne, S., & Hull, J. (2012). Improving tourism yield on Niue: relevant lessons for other South Pacific nations. In Proceedings of the International Development Conference: Integrating Research, Policy and Practice, (27 pages). Auckland New Zealand. Retrieved from http://www.devnet.org.nz/content/2012-international-development-conference- integrating-research-policy-and-practice

Singh, E., Milne, S., & Hull, J. (2012). The Use of Mixed-Methods Case Study to Research Sustainable Tourism Development in South Pacific SIDS. In K. Hyde, C. Ryan, & A. Woodside (Eds.), Field Guide to Case Study Research in Tourism, Hospitality and Leisure (pp.457-478). Bingley, UK: Emerald Group Publishing Limited.

Taumoepeau, S and Penrose, G. (2012). Restructure of the Tonga Tourism Organization and formulation of a Human Resource Development Plan for the Ministry of Tourism project, funded under NZAID April 2012 for the period 2012-2015.

Taumoepeau, S. & Penrose, G., (2010-2013). Accommodation, Transportation and Services accreditation and quality rating of all accommodation and tourism facilities and services in Tonga. (Tongan Government and NZ Aid long term project).

Taumoepeau, S. & Penrose G., (2012). Report on Assessments of Standards of Accommodation Facilities in Tonga, Ministry of Tourism, Nuku’alofa, Tonga. (Supported by the New Zealand Aid programme).

Taumoepeau, S. & Al-Shamaa, S. (2012). Export Education Industry and Expenditures of International students: New Zealand), Chapter in the book, ‘Education, Human Capital and Developing Issues in Analysis (2012)’, edited by Roy, K., Roberts, M & Ali, E. Nova Science Publishing Co., NY, USA.

Taumoepeau, S. (2012), Low Cost Carriers in Asia and the South Pacific: Development and Business Structure. Chapter in the book ‘Low Cost Carrier Worldwide edited by Gross, S and Luck, M. (2012), Ashgate (London, UK).

STAFFING

The NZTRI Team 2012 Name Role Simon Milne Director NZTRI Hamish Bremner Associate Director NZTRI – Indigenous Tourism Geoff Dickson Associate Director NZTRI – Event Tourism Ulrich Speidel Associate Director NZTRI – Tourism & Technology Michael Lϋck Associate Director NZTRI – Coastal & Marine Tourism Mark Orams Associate Director NZTRI – Coastal & Marine Tourism Jane Legget Associate Director NZTRI – Cultural & Heritage Tourism Semisi Associate Director NZTRI – Pacific Islands Tourism Taumoepeau Ken Hyde Associate Director NZTRI – Tourism Marketing Nigel Hemmington Associate Director NZTRI – Hospitality Research Jill Poulston Associate Director NZTRI – Hospitality Research Sandra Rhodda Associate Director NZTRI – Access Tourism Carolyn Deuchar Senior Research Officer Suzanne Histen Research Officer Evangeline Singh Research Officer Kevin Zhang Research Officer Web Development Pascal Languillon Research Officer Web Development Suzanne Ainsworth Accounts Administrator Nick Towner Research Assistant & PhD Candidate Trang Tran Accounts Administrator Danika Cooper Research Assistant

NB. Wider NZTRI membership and collaborative partnerships are constantly evolving and continued to develop during 2012. More information on current membership and partnerships are available at www.nztri.org.