Appendix 1 – Culture and Recreation One Page Performance Summaries

Appendix 1 – Culture and Recreation one page performance summaries

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Contents Page

Heritage Indicator Performance Summary report on RAG Rating pages Eastbury Manor House visitor figures Green 3-4 Valence House visitor figures Red 3-4 Eastbury Manor House – Education visits Green 5 Valence House – Education visits Amber 5

Libraries Indicator Performance Summary report on RAG Rating pages Library visits Green 6-8 Library issue figures Amber 6-8

Sport and Leisure Indicator Performance Summary report on RAG Rating pages Leisure centre membership Green 9-10 Leisure centre visits Green 9-10

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Eastbury Manor House (Indicator 15) and Valence House Visitor figures (Indicator 16) January 2017 Heritage Source: Chris Foord Below are the numbers of monthly visits for both Valence & Eastbury house. The number of visits to the Eastbury Manor House and Valence How this indicator Also shown is the total combined usage figure for both sites (total usage Definition House Museum. Also shown is the combined total usage figure. works includes education, outreach, visits and web visits). The usage figures are not cumulative Eastbury visits: 19,000 Why this indicator Shows usage of Heritage Services and gives an indication of the value of 2016/17 Targets Valence visits: 45,000 is important LBBD’s museums and heritage to people’s lives. Total visits: 64,000 Eastbury Visits: 2012/13 = 14,365 2013/14 = 13,007 2014/15 = Closure of Valence House and Local Studies Centre on Mondays from History with this 13,832 2015/16=14,299 Any issues to October 2015 indicator Valence Visits: 2012/13 = 37,786 2013/14 = 39,032 2014/15 = consider Problems with Google Analytics data for online access to service website 39,733 2015/16=44,516 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 2016/2017 1,307 1,994 2,129 1,369 1,241 1,119 1,497 3,390 1,324 410 Eastbury Visits 2016/2017 1,307 3,301 5,430 6,799 8,040 9,159 10,656 14,046 15,370 15,780 Eastbury YTD 2016/2017 Valence 2,631 5,940 2,984 2,822 3,195 1,760 1,624 1,918 1,865 892 Visits 2016/2017 Valence 2,631 8,571 11,555 14,377 17,572 19,332 20,956 22,874 24,739 25,631 YTD Total Visits YTD 3,938 11,872 16,985 21,176 25,612 28,491 31,612 36,920 40,109 41,411 All site usage by 9,136 13,178 6,382 7,424 10,123 5,060 8,130 11,772 9,554 8,317 month Previous year’s month by month figures for comparison Apr-15 May-15 June 15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 2015/2016 1,036 1,856 844 1,549 1,248 1,552 1,328 926 1,289 609 765 1,297 Eastbury Visits 2015/2016 3,723 10,641 3,737 5,159 4,502 5,476 2,622 1,325 1,871 1,063 2,092 2,305 Valence Visits Performance • Programme of events for 2016 & 2017 Overview • Eastbury had a -69.03% decrease in visits between December and January. There were 1,324 visits in December compared to 410 visits in • Collections Masterclasses January.

• Visits were also down 32.68% compared with the corresponding month • Hardy Amies Exhibition 3 December – 25 in 2016 when there were 609 visits. February 2017 • However, Eastbury is now in the closed season and not open to the Actions to sustain or improve general public only for pre-booked hire until end of March RAG performance • Rhubarb, Becontree and the Queen Hardie

Amies talk by author Michael Pick • Valence also had a decrease from December to January of -52.17%. There were 1,865 visits in December compared to 892 in January. • Women's Stories of Ford Dagenham audio • Visitor figures were down compared to January 2016, 892 compared to visual exhibition in cinema room 7 – 25 1,063 a – 16.09% decrease March Page 3 of 11

Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. • However, Valence was closed for a longer this year for deep clean and for resurfacing of the visitor centre floor • Vera Lynn Tribute concert 18 March

• After 10 months of the year Eastbury has achieved 83.05% of its visit • Eastbury reopens for season 25 March with target. Mothers Day

• The Valence site is behind target having achieved 56.96% of its 16-17 • Linking up with Rainham Hall to increase target after 10 months visits

• Combined both sites have achieved 64.70% of the visitor figure target for • New wedding brochure available with offer if the year to date and are therefore behind on achieving the target booked before January 2017

• There are no events for comparison in January.

Venue Event 2017 2016 Difference % Eastbury Valence • N/A Benchmarking

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The number of education visits made to the Barking and Dagenham’s How this indicator Below are the numbers of monthly child education visits (doesn’t include the Definition heritage sites. works supporting adults) made to Valence & Eastbury House.

Eastbury Education Visits: 2,000 Why this indicator Shows usage of Heritage Services and gives an indication of the value of 2016/17 Targets Valence Education Visits: 4,500 is important LBBD’s museums and heritage to people’s lives. Combined total: 6,500 Eastbury education visits: The resignation of the Heritage Educator at the beginning of June 2015 has History with this 2012/13 = 2,109 2013/14 = 2,134 2014/15 = 1,470 2015/16=1,529 Any issues to made it necessary to rely on freelance heritage facilitators for the immediate indicator Valence education visits: consider future 2012/13 = 4,136 2013/14 = 5,461 2014/15 = 4,529 2015/16 =4,284 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Eastbury month 0 390 60 140 0 0 150 540 120 363 Eastbury YTD 0 390 450 590 590 590 740 1,280 1,400 1,763 Valence month 276 502 514 318 0 60 269 509 330 261 Valence YTD 276 778 1,292 1,610 1,610 1,670 1,939 2,448 2,778 3,039 Total VisitsYTD 276 1,168 1,742 2,200 2,200 2,260 2,679 3,728 4,178 4,802

• So far 317 (6 classes) are booked for • Eastbury saw a 202.5% increase in education visits from December to Eastbury until March which means Eastbury January. Valence saw a -20.91% decrease in these visits. Valance had will achieve target Performance fewer visits due to the annual deep clean and the visitor centre floor • So far 883 (18 classes) are booked for Overview being resurfaced so no education bookings were possible for 2 weeks. Valence until March • Further bookings are still coming in. • Heritage are no longer offering free coach travel from the ACE • Introducing new Houses and Homes session Museums and Schools Project, this may reduce visits from some at Eastbury schools. The service is now offering outreach as the Museum and Actions to sustain or • New programme for school year 2016/17 sent schools programme criteria has changed. improve to all schools in LBBD, Havering, Newham performance and Redbridge • After 10 months Eastbury is ahead of target and has achieved 88.15% • Updated brochure on website of its target and Valence is behind achieving 67.53% of its target. • Increased bookings of whole school outreach RAG programme. • Combined 4,802 visits or 73.88% of the education visit target has been • Creation and marketing of new education achieved at the end of December. This is behind the target of 6,500 sessions after 10 months ACE funded Museum and Schools programme extended, and includes Arts • Pre-history and local history sessions particularly popular Award sessions being developed Benchmarking N/A

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Library Visit (Indicator 23) & Issue Figures (Indicator 24) January 2017 Libraries Ann Laskey Below are the monthly totals for both library visits and virtual visits to the library web pages and library issues. The library issue figures include both book issues and audio/visual issues. Also included below is the number of The total number of library visits and the total number of library issues How this indicator E-book issues for the month and monthly usage of online information Definition in the month. Virtual visits to the library web and events pages and works resources. A year to date figure is also included and comparative data with usage of online library materials and e-books previous year. For 2016-2017 education visits by classes ( children counted not adults)to libraries and outreach work in schools and nurseries are provided. Library visits: 1,100,000 It is important to monitor these performance indicators to ensure that Education visits: 15,000 ( new 2016-2017) Why this indicator 2016/17 Targets Barking and Dagenham are fulfilling their duties set out in the Public Library issues: 445,000 is important Libraries and Museums Act 1964. E-books: 5,250 Total Visits: 2012/13 = 1,406,667 2013/14 = 1,330,708 2014/15 = • Online services figure is adjusted for previous month to take in to 1,278,868 2015/16=1,180,053 account of late data availability for some services. Adjustment in History with this Total Issues: 2012/13 = 673,779 2013/14 = 640,054 2014/15 = Any issues to figures due to change in reporting by a supplier across all months indicator 515,570 2015/16=444,082 consider so far E-Books: 2012/13 = 3,531 2013/14 = 4,246 2014/15 = 3,600 • Headcount of children attending libraries is also included in the 2015/16=5,378 total visits number Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Total Visits 94,545 101,040 106,513 95,471 91,506 103,272 102,468 99,055 77,908 93,015 Visits YTD 94,545 195.585 302,098 397,569 489,075 592,347 694,815 793,870 871,778 964,793 Visits to libraries web 14,241 14,253 11,636 11,448 13,094 13,503 13,479 11,453 11,431 12,540 pages Visits to libraries web 14,241 28,494 40,130 51,578 64,672 78,175 91,654 103,107 114,538 127,078 pages YTD Education visits 1,240 1,921 1,440 501 0 241 632 415 636 687 to libraries Education visits 1,240 3,161 4,601 5,102 5,102 5,343 5,975 6,390 7,026 7,713 to libraries YTD Total Issues 35,439 33,086 33,652 36,132 41,340 33,079 35,888 32,212 29,396 34,576 Issues YTD 35,439 68,525 102,177 138,309 179,649 212,728 248,616 280,828 310,224 344,800 E-Books 467 637 560 598 657 575 603 605 589 733 E-Books YTD 467 1,104 1,574 2,262 2,919 3,494 4,097 4,702 5,291 6,024 Online Services usage 10,847 9,955 10,145 7,598 10,894 18,974 19,260 15,461 11,801 6,944 Online Services YTD 10,847 20,802 30,947 38,545 49,439 68,413 87,673 103,134 114,935 121,879 Previous year’s month by month figures for comparison Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Visits 2015-2016 103,375 112,120 104,584 104,265 92,792 106,346 105,710 104,470 80,622 86,294 89,514 89,961 Web page visits 2015- 20,595 22,982 16,113 15,311 13,193 14,302 13,453 11,620 11,889 11,355 10,227 13,541 2016 Issues 2015-2016 39,733 36,948 35,034 41,918 42,526 37,209 39,551 32,373 32,229 34,951 34,803 36,807

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. E book 2015-2016 407 425 462 446 483 418 491 391 405 456 460 534 Online Services 2015- 12,067 14,112 17,103 15,295 12,972 11,422 9,576 6,578 8,134 8,274 7,967 8,891 2016

• Continue to monitor the effect of the withdrawal Visits of OSS on visit figures and library usage at Performance • There were 93,015 visits to libraries during January this is an increase of BLC. Look at ways to maintain visits. Work Overview 19.39 % on the figure for December. A good result for the time of year. continues to bring in other front facing services • Compared to January 16 when there were 86,294 visits the 2017 figure to BLC to mitigate this is a 7.79% (6,721) increase • Ageing Well sessions have relocated to BLC, • The service is well on track to achieve the visit target as after 10 Citizens Advice Barking opened at the BLC in months 87.71% of the visit target has been achieved October, Playaway nursery opened in • 687 children visited libraries as part of the class visit programme in September January . Libraries are continuing to build links with local schools and • Monitor the numbers of children attending nurseries to encourage organized visits combined with activities such as libraries as part of education visits from RAG a story or learning session. nurseries and schools. These headcount • After 10 months of the year 51.42% of the target has been achieved. As Visits figures will have been included in the overall this is a new PI, the target was set on an average estimate. The data visit count collected so far suggests that 10,000 would have been a more realistic Actions to • Traditional use of libraries is declining but sustain or target and this will need to be revised going forward. increased community involvement and improve partnership working have libraries as a Issues performance valuable local resource and source of • There were 34,576 issues in January an increase of 17.62% (5,180) corporate and local information and over the December figure and the 5th highest this year transactions • Compared to the corresponding month in 2016 there was a decrease of • The service is working towards becoming part –1.07% (375) issues. This shows a consistent performance over the of the to be formed Community Solutions front previous year. facing delivery model in 2017-2018 • The service is behind with the issue target as after 10 months 77.48% of • “Digilab” re launched on October and moved the target has been achieved. Issues into a larger bespoke space now including a E-Books YouTube studio. • There were 733 recorded E-book downloads in January this is an • Community Partnership Officer took up post in increase of 24.45% (144) over the December figure. Compared to March with the remit of improving uptake of January 16 there has been an increase of 60.75% (277) in use of this services, increasing active users and issues format. across the service and ensuring the consistency of partnership working with

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. • After 10 months 114.74% of the 2016-2017 target figure has been community groups and maximizing these achieved opportunities around all branches • This continued improvement in uptake can be attributed to improved • Class visit programme being re established in availability of children’s titles on the e- book platform, the appearance of libraries, to back up Library Strategy and the website and the general shift in how customers access reading Culture and Sport business plan re materials. engagement with cultural services. Online Services • Grants for the Arts Bid to Arts Council • There were 6,944 searches using the online information collection in submitted to continue Pen to Print project January. This is a decrease of -41.16% (4,857) over the figure for during 17-18 December • Library strategy to be revised to take into • Compared to January 16 there has been a – 16.07% (1,330) decrease account the outcomes of the Libraries Task in usage in January 17. There were 8,274 searches in Jan 16 compared Force – Libraries Deliver; Ambition for Public E-Books to 6,944 in the corresponding month in 17 Libraries in England 2016-2021 report. • Some of this decrease can be attributed to the move of services across Taskforce intend to undertake a survey servers with the LBBD move from the Civic centre. In addition the exercise to determine new performance Archives and Local Studies Centre was closed for a deep clean for indicators for libraries in line with current and some of January reducing the access to Ancestry online proposed delivery models • Ziptales and Ancestry UK receive the highest usage figures, but some • CIPFA 2015-2016 statistics for benchmarking services are subject to seasonal demand received on 31 January. Will be discussed at • We are also investigating how the data is reported across the products LMT. to ensure better consistency in reporting of the services. There is not a • Libraries have applied for NPO status with the standard reporting platform across all products subscribed to so direct Arts Council to further develop and expand the comparison of usage is not available. This makes it difficult to evaluate model of Pen to Print outside of LBBD. 4 year which are the most popular grant award decision due in June 17

Benchmarking N/A

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Leisure Centre Membership (Indicator 1) & Leisure Centre Visits (Indicator 2) January 2017 Sport And Leisure Source: Marcus Downham The below chart shows the number of leisure centre direct The number of people who hold an active direct debit debit memberships and the number of visits made to leisure membership to the leisure centres in the borough and the How this centres in the borough, please note these figures are not Definition combined total number of visits made to Abbey (including indicator works accumulative. The membership data includes swimming Abbey Spa) and Becontree Heath Leisure Centres. lesson, health and fitness (including Spa) and soft play memberships.

Low levels of physical activity are a risk factor for ill health and Active Direct Debit Memberships: 7,800 Why this contribute to health inequality. This indicator supports the 2016/17 Leisure Centre Visits: 1,470,000 indicator is council in successfully delivering the Physical Activity stand of Targets Spa visits: 25,000 the Health and Well Being Strategy. Meeting the target also important supports the financial performance of the leisure centres.

History with Total Leisure Centre Visits: Please note new reporting method and content as described 2013/14 = 1,244,668 Any issues to under membership heading below. Active direct debit this indicator 2014/15 = 1,282,430 consider memberships are broken down into three areas, aquatics, 2015/16 = 1,453,925 health and fitness including spa and soft play memberships. Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Direct Debit 7,776 8,307 8,722 8,876 9,225 9,217 9,488 9,842 9,471 9,389 Memberships BHLC Total 5,543 5,869 6,097 6,246 6,490 6,382 6,576 6,828 6,569 6,507 Aquatics 3,264 3,441 3,735 3,843 3,964 4,034 4,224 4,354 4,301 4,267 Health & Fitness 2,184 2,338 2,265 2,316 2,441 2,259 2,266 2,382 2,176 2,137 Soft Play 95 90 97 87 85 89 86 92 92 103 ALC Total 2,233 2,438 2,625 2,630 2,735 2,835 2,912 3,014 2,902 2,882 Aquatics 933 1,070 1,249 1,300 1,371 1,514 1,617 1,681 1,624 1,597 Health & Fitness 1,253 1,322 1,335 1,292 1,327 1,286 1,262 1,298 1,247 1,255 Soft Play 47 46 41 38 37 35 33 35 31 30 Visits 129,082 128,776 126,037 126,913 123,325 120,802 124,017 118,847 97,225 115,637 BHLC 91,304 89,767 89,570 90,634 86,720 82,718 86,119 82,497 67,473 83,031 ALC 37,778 39,009 36,467 36,279 36,605 38,084 37,898 36,350 29,752 32,606 Centre 35,450 36,659 34,434 34,171 34,129 35,549 35,503 34,237 28,014 31,003 Spa 2,328 2,350 2,033 2,108 2,476 2,535 2,395 2,113 1,738 1,603 Visits YTD 129,082 257,858 383,895 510,808 634,133 754,935 878,952 997,799 1,095,024 1,210,661

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Actions to • A new type of partnership agreement has Memberships sustain or now been agreed with Alliance Leisure. Performance improve Overview • The membership target reflects the pure membership direct debit performance • This proposal is a percentage membership information contained within this report. There are currently 9,389 direct income split over a certain threshold. This debit membership holders across both leisure centres (this includes will help drive membership sales and save swimming lessons, health and fitness including spa and soft play up front costs compared to the standard memberships). This is a 0.87% decrease (82) over December’s figures service level agreement. where there were 9,471 memberships.

• The Health and Fitness teams launched a

• Please note the increase in November’s performance was mainly due to ‘Join for £10.00’ membership promotion.

the renewal of the over 60’s (under Health and Fitness) and the This promotion ran from 3rd – 15th January.

significant increase in Aquatics direct debit memberships. The team also launched a ‘no joining fee’

Memberships flash sale promotion which was held on the • Please note the direct debit membership totals will fluctuate throughout last weekend of the month. Overall January the year with peaks and troughs which is common practice within the proved to be successful with 393 sales in leisure industry. total. Abbey Leisure Centre sold 177 memberships and Becontree Health Leisure Visits Centre sold 216 memberships. • • There were a total of 115,637 visits across both leisure centres in • The Abbey Spa is currently advertising on January 2017. An 18.94% increase against the figure for December. third party companies Groupon and

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Online Vouchers. The Idol Soft Play • To date there have been a total of 1,210,661 visits to both centres for the centre is also advertising party bookings 10 months since April. This figure compares to 1,205,203 for the 10 offers on Groupon. months to April 16. This is an annual increase of 5,458 visits. An increase of 0.45%. • The Abbey Spa held a number of day spa and retail product promotions which • Becontree had a total of 83,031 visits in January, an increase of 23.06% helped to generate some business. against December’s total of 67,473. Visits

• Abbey had a total of 32,606 visits in January, an increase of 9.5% against December’s total of 29,752.

• The Abbey Spa had 1,603 visits in January, a decrease of 7.77% against December’s total of 1,738.

Benchmarking

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Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103.