Appendix 1 – Culture and Recreation one page performance summaries Page 1 of 11 Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Contents Page Heritage Indicator Performance Summary report on RAG Rating pages Eastbury Manor House visitor figures Green 3-4 Valence House visitor figures Red 3-4 Eastbury Manor House – Education visits Green 5 Valence House – Education visits Amber 5 Libraries Indicator Performance Summary report on RAG Rating pages Library visits Green 6-8 Library issue figures Amber 6-8 Sport and Leisure Indicator Performance Summary report on RAG Rating pages Leisure centre membership Green 9-10 Leisure centre visits Green 9-10 Page 2 of 11 Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Eastbury Manor House (Indicator 15) and Valence House Visitor figures (Indicator 16) January 2017 Heritage Source: Chris Foord Below are the numbers of monthly visits for both Valence & Eastbury house. The number of visits to the Eastbury Manor House and Valence How this indicator Also shown is the total combined usage figure for both sites (total usage Definition House Museum. Also shown is the combined total usage figure. works includes education, outreach, visits and web visits). The usage figures are not cumulative Eastbury visits: 19,000 Why this indicator Shows usage of Heritage Services and gives an indication of the value of 2016/17 Targets Valence visits: 45,000 is important LBBD’s museums and heritage to people’s lives. Total visits: 64,000 Eastbury Visits: 2012/13 = 14,365 2013/14 = 13,007 2014/15 = Closure of Valence House and Local Studies Centre on Mondays from History with this 13,832 2015/16=14,299 Any issues to October 2015 indicator Valence Visits: 2012/13 = 37,786 2013/14 = 39,032 2014/15 = consider Problems with Google Analytics data for online access to service website 39,733 2015/16=44,516 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 2016/2017 1,307 1,994 2,129 1,369 1,241 1,119 1,497 3,390 1,324 410 Eastbury Visits 2016/2017 1,307 3,301 5,430 6,799 8,040 9,159 10,656 14,046 15,370 15,780 Eastbury YTD 2016/2017 Valence 2,631 5,940 2,984 2,822 3,195 1,760 1,624 1,918 1,865 892 Visits 2016/2017 Valence 2,631 8,571 11,555 14,377 17,572 19,332 20,956 22,874 24,739 25,631 YTD Total Visits YTD 3,938 11,872 16,985 21,176 25,612 28,491 31,612 36,920 40,109 41,411 All site usage by 9,136 13,178 6,382 7,424 10,123 5,060 8,130 11,772 9,554 8,317 month Previous year’s month by month figures for comparison Apr-15 May-15 June 15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 2015/2016 1,036 1,856 844 1,549 1,248 1,552 1,328 926 1,289 609 765 1,297 Eastbury Visits 2015/2016 3,723 10,641 3,737 5,159 4,502 5,476 2,622 1,325 1,871 1,063 2,092 2,305 Valence Visits Performance • Programme of events for 2016 & 2017 Overview • Eastbury had a -69.03% decrease in visits between December and January. There were 1,324 visits in December compared to 410 visits in • Collections Masterclasses January. • Visits were also down 32.68% compared with the corresponding month • Hardy Amies Exhibition 3 December – 25 in 2016 when there were 609 visits. February 2017 • However, Eastbury is now in the closed season and not open to the Actions to sustain or improve general public only for pre-booked hire until end of March RAG performance • Rhubarb, Becontree and the Queen Hardie Amies talk by author Michael Pick • Valence also had a decrease from December to January of -52.17%. There were 1,865 visits in December compared to 892 in January. • Women's Stories of Ford Dagenham audio • Visitor figures were down compared to January 2016, 892 compared to visual exhibition in cinema room 7 – 25 1,063 a – 16.09% decrease March Page 3 of 11 Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. • However, Valence was closed for a longer this year for deep clean and for resurfacing of the visitor centre floor • Vera Lynn Tribute concert 18 March • After 10 months of the year Eastbury has achieved 83.05% of its visit • Eastbury reopens for season 25 March with target. Mothers Day • The Valence site is behind target having achieved 56.96% of its 16-17 • Linking up with Rainham Hall to increase target after 10 months visits • Combined both sites have achieved 64.70% of the visitor figure target for • New wedding brochure available with offer if the year to date and are therefore behind on achieving the target booked before January 2017 • There are no events for comparison in January. Venue Event 2017 2016 Difference % Eastbury Valence • N/A Benchmarking Page 4 of 11 Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Eastbury Manor House (Indicator 17) and Valence House Education Visits (Indicator 18) January 2017 Heritage Source: Chris Foord The number of education visits made to the Barking and Dagenham’s How this indicator Below are the numbers of monthly child education visits (doesn’t include the Definition heritage sites. works supporting adults) made to Valence & Eastbury House. Eastbury Education Visits: 2,000 Why this indicator Shows usage of Heritage Services and gives an indication of the value of 2016/17 Targets Valence Education Visits: 4,500 is important LBBD’s museums and heritage to people’s lives. Combined total: 6,500 Eastbury education visits: The resignation of the Heritage Educator at the beginning of June 2015 has History with this 2012/13 = 2,109 2013/14 = 2,134 2014/15 = 1,470 2015/16=1,529 Any issues to made it necessary to rely on freelance heritage facilitators for the immediate indicator Valence education visits: consider future 2012/13 = 4,136 2013/14 = 5,461 2014/15 = 4,529 2015/16 =4,284 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Eastbury month 0 390 60 140 0 0 150 540 120 363 Eastbury YTD 0 390 450 590 590 590 740 1,280 1,400 1,763 Valence month 276 502 514 318 0 60 269 509 330 261 Valence YTD 276 778 1,292 1,610 1,610 1,670 1,939 2,448 2,778 3,039 Total VisitsYTD 276 1,168 1,742 2,200 2,200 2,260 2,679 3,728 4,178 4,802 • So far 317 (6 classes) are booked for • Eastbury saw a 202.5% increase in education visits from December to Eastbury until March which means Eastbury January. Valence saw a -20.91% decrease in these visits. Valance had will achieve target Performance fewer visits due to the annual deep clean and the visitor centre floor • So far 883 (18 classes) are booked for Overview being resurfaced so no education bookings were possible for 2 weeks. Valence until March • Further bookings are still coming in. • Heritage are no longer offering free coach travel from the ACE • Introducing new Houses and Homes session Museums and Schools Project, this may reduce visits from some at Eastbury schools. The service is now offering outreach as the Museum and Actions to sustain or • New programme for school year 2016/17 sent schools programme criteria has changed. improve to all schools in LBBD, Havering, Newham performance and Redbridge • After 10 months Eastbury is ahead of target and has achieved 88.15% • Updated brochure on website of its target and Valence is behind achieving 67.53% of its target. • Increased bookings of whole school outreach RAG programme. • Combined 4,802 visits or 73.88% of the education visit target has been • Creation and marketing of new education achieved at the end of December. This is behind the target of 6,500 sessions after 10 months ACE funded Museum and Schools programme extended, and includes Arts • Pre-history and local history sessions particularly popular Award sessions being developed Benchmarking N/A Page 5 of 11 Report author: Chelsea Henderson, Performance and analysis officer, Service Support and Improvement Team: [email protected] , 0208 227 5103. Library Visit (Indicator 23) & Issue Figures (Indicator 24) January 2017 Libraries Ann Laskey Below are the monthly totals for both library visits and virtual visits to the library web pages and library issues. The library issue figures include both book issues and audio/visual issues. Also included below is the number of The total number of library visits and the total number of library issues How this indicator E-book issues for the month and monthly usage of online information Definition in the month. Virtual visits to the library web and events pages and works resources. A year to date figure is also included and comparative data with usage of online library materials and e-books previous year. For 2016-2017 education visits by classes ( children counted not adults)to libraries and outreach work in schools and nurseries are provided.