Volume 13, No. 4 July-August 2004 ...... OnsiteOnsite JJourournalnal National Onsite Wastewater Recycling Association ADVERTISERS’ INDEX DEPARTMENTS Frankly Speaking… Orenco Systems, Inc...... 3 Tim Frank, NOWRA President ...... 2 Crumpler Plastic Pipe, Inc...... 12 Headquarters Update Linda Hanifin Bonner, Ph.D...... 4 American Manufacturing Co., Inc. . 12 Model Code Committee Update Mike Corry...... 6 Ayres Associates ...... 14 Legislative Update Lombardo Associates, Inc...... 15 Linda Hanifin Bonner, Ph.D...... 8 State Group Happenings ...... 10 Delta Environmental Products, Inc. 21 FEATURES Waterloo Biofilter Systems, Inc.. . . . 22 Editorial: Funding NOWRA’s Programs Today for Tomorrows Industry Needs Linda Hanifin Bonner, Ph.D...... 7 Mar Vista Financial...... 35 Certification of Onsite Practitioners—NOWRA’s Point of View Wieser Concrete Products, Inc. . . . . 39 Mike Corry...... 13 Rietschle Thomas...... 39 NOWRA’s Role in Developing Installer Certification Requirements ...... 14 OPERATIONS & MAINTENANCE EZ Flow/Ring Industrial Group . . . 39 The Maintenance Imperative Brenda R. Guy ...... 16 Zoeller Pump Co...... IBC* The Need to Develop and Promote Effective Education SJE-Rhombus Controls...... IBC* Ralph Benson, R.S...... 18 The “New” OSSF’s—A Change for the Better or…? Xerxes Corporation ...... IBC* Jeff A. Snowden, P.E...... 20 Bio-Microbics, Inc.:...... Back Cover Operation, Maintenance & Monitoring— the Wave of the Future in On-site Wastewater Management *Inside Back Cover Kit Rosenfield ...... 22 2004 Annual Education Conference & Exposition ...... 23 Pre-conference Programs - ...... 23-24 Opening General Session ...... 25 ADWA - ATU Workshop ...... 25 Post-Conference Program ...... 25 Onsite Systems - A to Z ...... 26 Things to do in Albuquerque ...... 27 NOWRA Headquarters Conference Schedule Overview ...... 28-29 P.O. Box 1270 Golf Tournament Reservations ...... 30 Edgewater, MD 21037-7270 Conference Reservation Instructions ...... 30 Phone: 800/966-2942 or 410/798-1697 Conference Reservation Form ...... 31 Fax: 410/798-5741 Exhibitors ...... 32 e-mail: [email protected] Conference Lodging Form ...... 33 Website: www.nowra.org Consortium Training Programs ...... 34 NOWRA Spotlights Member Products & Services ...... 38 on the cover—the beautiful Rio Grande at dusk SJE-Rhombus Controls Delta Environmental Products, Inc. FRANKLY SPEAKING… by Tim Frank, NOWRA President

t seems like spring has just arrived and yet summer is developed. NOWRA is advocating a national legislative initiative flying by. The annual NOWRA CONFERENCE for 2004 that will require mandatory certification of all professions within IIwhich is being held in Albuquerque this year is drawing the onsite industry. near. Our executive director and her staff are making arrange- ments and planning this major event. Educators and Regulators, it would be great if we were all on the same page as to how we want onsite installations done so Our committees are diligently working on details. The education that there is more of a sense of longevity for their use and their committee is putting the final touches on our education sessions. effectiveness in protecting the environment.

NOWRA is having two pre-conference programs on Sunday JOIN US, and let our group hear your concerns. We can have a November 7. One will be the Introduction to the Qualified very worthwhile program if we all work together. This course Installer Education and Training Course for Onsite Systems. will be an ongoing and comprehensive program, and will belong Completion of this course will provide CEUs. The other is Re- to NOWRA. When finished it will give you the knowledge to using, Recycling and Reclaiming Wastewater. The importance pass the NEHA test to be a certified. Remember, it’s easier to of each of these workshops cannot be stressed enough. start at the beginning than to play catch up later.

We know with certainty that down the road we will be required This is important to you as well as your industry. If you do not to take courses to meet certification for all installer practitioners. attend, you lose your edge. Who should attend these courses? The installer course will cover basics of onsite systems and it will be of great benefit to anyone who works in the onsite industry. Tim is president of Tim Frank’s Septic Tank Cleaning—a successful Installers and service providers, you will be in on the ground business of installing, servicing floor learning what is soon to be mandated to you. We are and managing onsite systems getting to a point in this country where the professionals in throughout Ohio. our industry must take responsibility to ensure water quality protections. Also, you will have the opportunity to get your input across to other installers across the country.

This course not only covers the mechanics of systems, but it also goes into customer relations, developing quality contracts, and dealing with regulatory permitting procedures. PRE-CONFERENCE WORKSHOPS Service Providers, it will be much easier to start at the begin- ning than to try to play catch up later on, and I am sure that Introduction to the Qualified Installer many of you out there can share experiences that will help Education and Training Course for shape a course like this. Onsite Systems

Home Inspectors, this course will give you insight into what Re-using, Recycling and Reclaiming makes an onsite system work or not work. Wastewater All participants will gain knowledge about NOWRA’s ongoing work with the Consortium to develop a Qualified Installer Learn more about NOWRA’S two new Education & Training Course leading to certification and how Pre-conference programs on pages 23-24. it relates to the NEHA certification program currently being

2 . July-August 2004 ...... July-August 2004 . 3 HEADQHEADQUUARARTERSTERS UPDUPDAATETE Linda Hanifin Bonner, Ph.D., Executive Director

A Report on NOWRA’s June 11, 2004 Board of Directors Meeting

s a cost-savings measure, the meeting in Kansas City. NOWRA may Board member Brenda Guy informed the NOWRA Board of Directors need to consider some form of shared group of a July 6 meeting with Louisiana AAconducted its summer meeting liability with the state group in order to realtors, and she is working to get con- in Golden, CO, immediately following ensure program successes. Overall ference information brochures out to all the Model Performance Code Meeting, NOWRA programs are progressing well, state realtors. This meeting will also so that members who attend both activi- but additional revenues are needed for the enable her to get to obtain direction with ties could do so at less expense. Of the next six months to continue the current the national association. Jim Converse 18 Board members, only 3 were unable rate of activities. stated that, "NOWRA needs to be in a to attend. Major agenda action items position that we are viewed as their edu- included the NOWRA Installer Education At the same time, management expenses cation resource and that they know they and Training Program, the NEHA Installer also increased due to additional work can contact us for this service." Jerry Certification Stakeholder Workshop, and occurring within the office. Nearly 2500 Stonebridge suggested contacting John a Board position white paper addressing additional memberships from new states Thomas regarding educational classes for state’s needs to integrate performance joining NOWRA were processed that realtors; "they told us what they needed into their codes. Board action occurred included integrating into the 2004 and that’s how we got started." on recommended bylaws changes and Directory, producing conference updates, and initiation of a new policies marketing materials, marketing the Service Contracts and procedures manual for NOWRA. business benefit program and working The Executive Director brought several Board Consent and Information items on fundraising. In discussions with the contractual matters to the Board’s atten- were briefings about the 2006 conference Executive Committee, it was agreed that tion that included authorization for the facilities, ongoing preparations for the the Executive Director would provide Executive Committee to finalize and sign 2004 conference, membership recruit- an updated work plan for the remaining agreements with Mike Corry, Hanifin ment and the state leaders August 4-5 6 months (July-Dec) in 2004, so that Associates, E-Volare, ADWA, and Essie meeting in Kansas City. The entire contents needed budget adjustments could be Consulting. NOWRA is contracting with of the NOWRA Board of Directors made accordingly. Essie Consultants to secure funds for the Meeting Report is located on NOWRA’s model performance code project and website Ð in the Board of Directors link. NOWRA’s 2004 Business Benefit make prospective contacts (new or old) Program realized its defined goals with to fund NOWRA’s ongoing programs. 2004 Financial Update greater participation than expected in the NOWRA’s membership dues, as low Income during the first six months of first quarter. Participants in this program as they currently are, cannot financially the year has been slightly higher than are mostly from national companies, sustain the Association’s programs and budgeted. A low attendance occurred at however, the "Online Locator," effort still management requirements. The Board the Indiana Drip Distribution Workshop needs additional marketing to the smaller unanimously agreed to authorize the causing a loss in revenues, due to the targeted business groups. The State’s executive committee to finalize and sign inability of state and local officials to efforts to market the online locator is these contracts. This action also included have funds to attend Ð despite a highly also a topic for discussion at the August signing a contract with the American aggressive marketing program through 4-5 State Leaders meeting. Bob Mayer Decentralized Wastewater Association to direct mail Ð websites, e-mails. Future also suggested doing market research in provide funding to Mike Corry to pro- approaches to marketing education order to make future decisions based on duce a code product for the ADWA. programs will be a topic discussed with market analysis Ð and adjustments this state groups during the August 4-5 fall for 2005.

4 . July-August 2004 ...... NOWRA Installer Education that this document is also needed by NOWRA Board Consent Items and Training Program many other states and serves as a part ¥ 2006 Conference Site Ð the Executive The Board’s discussion focused on areas of the "grassroots legislative initiate." Director requested and received relating to the extensive efforts required The Board subsequently approved a approval of the Board to move to produce the high level of education previous white paper and position state- forward to obtain contract costs and training needed for a highly credible ment supporting the use of the NOWRA and finalize a site for the NOWRA NOWRA program. Board members Model Performance Code materials in 2006 International Conference, in reviewed the options to move NOWRA the development of state and local codes. Washington D.C. In the meantime, a forward; funding needs for the trainers The new revised document is now separate planning and management have the course developed by November; restructured for use by any state. Board group will be established. whether there are existing models or members agreed to adopt the document materials already created by other groups once additional changes and edits are ¥ Future Conference Locations ÐBoard or the states with training programs completed. Mike Corry and Jean Caudill members agreed that Denver, CO is could provide NOWRA with available agreed to prepare a revised document the 2007 conference location; Portland materials; plus conducting courses in and post on the Board Network File OR - 2008; and New Orleans - 2009. other states. Several members expressed Library. Board member Brenda Guy a comfort level in using the consortium requested that the Board acknowledge ¥ Membership Recruitment and State members and developing a project that its appreciation to Mike and Jean for the Leaders August 4-5 Meeting in Kansas is credible for NOWRA with strong tremendous work being accomplished. City, MO. Following a brief discussion support to have the consortium become about the session, the proposed meet- the education partner for NOWRA. Policies and Procedures ing was fully supported by the Board, Mike Corry emphasized that training, Manual Content Outline with officers invited to attend. Board certification and the performance code The NOWRA Board was presented members will be kept informed of are all linked; programs have to be with a content outline by the Executive planning activities. integrated; have to get started with an Director, who requested approval to instrument Ð development materials proceed with development of a document ¥ A Discussion of a Proposed Education relating to performance; code requires based on the presented outline. Board Memorial,which first originated as a training/skills at state level; at that members unanimously approved a motion tribute to Ken Zoeller and has since model, linking all these pieces together made by Jim Converse, seconded by grown to include others who have it will work Ð and be successful. Roman Kaminski, to take the most contributed significantly to the industry. important items relevant to NOWRA and The Executive Director will prepare an Corry also briefed Board members on a begin work on a draft document. A draft action plan with implementation strate- request by NEHA to participate in the document will be presented to the Board gies, and provide it for Board members’ June stakeholder meetings for the NEHA at its November meeting and acted upon review on the website. Installer Certification Program. He in December. joined other NOWRA representatives The Board’s next meeting will occur that included Jack Myers from FL; NOWRA 2004 By Laws Changes through a teleconference, the date and Ronnie Thomas and Mike Lynn (VA), The Executive Director presented time yet to be determined. All of the Gene Bassett (NM), Tom Frank and changes and amendments to the Board of Directors’ final meeting reports Ralph Benson (OH). There was unani- NOWRA By Laws, action needed to can be reviewed on NOWRA’s website. mous agreement to have Mike attend the bring them up to date with the ongoing first meeting with a request to provide a and future work, and requesting approval report back to Executive Committee. of these items. Following an extensive See subsequent report on page 14. discussion and review of the recom- mended changes and additions, the NOWRA Position Statement Executive Director was instructed to on Performance Codes provide another draft document and A "white paper" intending to represent a repost in Board network file library. position statement of the NOWRA Board of Directors on the Model Performance Code Position, and previously prepared for use by the State of California was presented for discussion. It was reported

...... July-August 2004 . 5 Model Performance Code COMMITTEE UPDATE Mike Corry, Co-chairman

Preparing for the NOWRA Committee Report Presentation Ð Wednesday, November 10, 2004 Ð 8 a.m., Hyatt Albuquerque Conference Center

Golden, Co. Ð June 11-12, 2004. new solutions to the market place. This The draft NOWRA Model Code contains Members of the Model Performance yin and yang scenario is primarily the language to recognize these national Code Committee spent two days working result of the relative young age of the evaluation systems. The code’s classifica- on the various sections of the forthcoming overall onsite industry (as compared to tion matrices will provide a method to draft document. Hosted by Dr. Robert the 100 year-old municipal sector) and recognize the performance differences Siegrist at the Colorado School of Mines, a regulatory structure that is still of manufactured components and site committee members had an opportunity anchored in methods more suited to constructed standard treatment designs. to focus primarily on the new version of the construction of outhouses and The evaluation committee headed by the soils report, produced by Dr. Jerry conventional septic systems. Fred Bowers, New Jersey Department of Tyler and Del Mokma, and address key Environmental Quality, is developing the areas. Committee members also worked The regulatory reforms needed for future system to evaluate and classify treatment on the guidance documents and tank efficiency are to shift some functions systems in the classification matrices standards. The next committee meeting now performed by state level government based on test center and field data. The is scheduled to occur September 10-11, and to increase the role of the state as code will also provide a national evalua- 2004, at the Radisson Hotel, 601 Fairfax manager of the regulatory process. tion system for the soil component Drive, in Alexandria, VA. The two major areas are to shift: through the work of the NOWRA Soil 1) the evaluation and certification of Component Committee headed by Drs’ As the Committee’s work reaches an manufactured products, standard Jerry Tyler, University of Wisconsin and important milestone in producing this designs and people to the national Del Mokma, Michigan State University. draft document for the November 10th trade associations, and The Tank Standards committee headed presentation in Albuquerque, it is also an 2) the determination of performance by Bob Pickney, Tennessee Water opportune time to revisit the purpose and standards to the local government Systems Inc, is developing performance mission of this work. level. standards for structural integrity and water tightness. The overall purpose and design of the Evaluation and Certification - Effective NOWRA Model Performance Code is to evaluation and certification programs are Performance Standards Ð Shifting the realign the regulatory structure of the very expensive to develop and imple- primary responsibility of adopting efflu- onsite industry with the overall goal to ment, and far too expensive for either the ent performance standards to local gov- make the entire industry more effective local or state level of government to ernment is warranted as an efficiency and efficient. effectively accomplish. Further, product issue and a health and environmental approval programs at the state level result protection issue. Performance standards Why regulatory realignment? Why in hundreds of "unique specifications and should be applied relative to site risk. more industry efficiency? approval processes" that make it very dif- Because risk varies from area to area, First, the regulatory system is the back- ficult to deploy products and professional performance standards should also vary. bone of the onsite industry. It delivers service across multiple jurisdictions. Local governments enforce most state safety services to the public and makes Evaluation and certification programs of onsite codes and are closer to the local the product and service market viable. national private service organizations like situation than state government. They Remember, it was not that long ago the National Environmental Health know the local population and conditions. that the outhouse was considered an Association (NEHA) and the National They also need to integrate onsite perfor- innovative systems. Sanitation Foundation (NSF) Inc are mance standards with other water quality recognized nationally and enjoy pollution issues from urban storm water, At the same time, while the current economies of scale not available at municipal treatment systems and agricul- regulatory structure simultaneously the local and state level. The state codes ture. Local governments are more likely promotes higher health and environmental should require certification and recognize to enforce performance standards that are standards, it also restrains the implemen- holders of national certifications as developed locally. Statewide performance tation of products and technology by meeting the state requirements. standards are either too strict or too making it extremely difficult to bring

6 . July-August 2004 ...... —An Editorial Funding NOWRA’s Programs Today for Tomorrow’s Industry Needs Linda Hanifin Bonner, Ph.D., NOWRA Executive Director

everal of the important actions occur- funding received from various sources, ¥ Pursuing new grant opportunities and SSring at the June Board Meeting are and how it is spent on behalf of its requesting extensions of others. reported in the Headquarters Update. All members. There is a perception that ¥ Establishing partnership with key of them either affect or impact the finan- membership dues fund the operations of organizations. cial resources of the Association in one the Association. Unfortunately, that is ¥Securing the services of a professional way or another. Whether the action is not the case. Currently, the membership fundraiser. signing contracts with others to secure dues received from the State Groups (at The goal is to increase NOWRA’s special program funding, or prudently $20.00 per member) represents a modest, financial resources, in order to increase managing the overall finances of the but meaningful contribution to the over- our efforts to represent and protecting Association, there is one important mes- all amount needed to manage the associ- member interests. sage. For NOWRA to succeed in its ation. And there is resistance, at this leadership role to represent the interests time to making any changes in this para- What will the funds be used for? of onsite industry members, we must digm. So the challenge is Ð how to Specifically, NOWRA is going to require also be successful in having the financial obtain the funds from other sources to significant resources in several areas. resources necessary to get the work keep the headquarters work ongoing First, funds are needed to implement accomplished. and proactively represent the member- the education and training program; and ship on critical issues such as the UIC. second, to support the states in a major Model Code Update grass-roots legislative initiative, which Each year, NOWRA reports on the At the same time, NOWRA supports its evolves from and is related to the Model lenient relative to site risk in most states in their ongoing activities to build Performance Code. (see article on page applications. "Too lenient" is a health its membership base. An example of 8.) Several of NOWRA’s member states and environment risk. "Too strict" this support is that NOWRA initiated already have professional lobbying ser- adds unnecessary costs to homeowners. the first of several key initiatives over vices; but there are many more who do While many discount the cost issue the past eighteen months, directed to not. This past month, letters were sent when developing safety codes, it is supporting state groups in their endeavors, out to over 200 onsite businesses Ð both very important in code enforcement and to assist them in managing their members and non-members, requesting because local regulators tend to under- bottom line. either a donation or monthly contribu- enforce statewide performance standards ¥Free website hosting and support tion. Just think, if 100 businesses, each if the cost to the citizen is too high for services. donated $500 per month for a year, look the site risk. ¥ Access to Directors and Officers at what our goal could realize. liability insurance. The state’s role should be to facilitate ¥Database, organization and financial Our next step is to reach out to the busi- the regulatory process through the state management support. nesses and organizations that the onsite code, guidance and technical assistance. ¥ Education and Training Partnering. industry affects, with a professional The state can help coordinate the total ¥Revenue sharing for the Online fundraiser. Initiating these actions today daily management load (TMDL) program Locator Program. does not mean that NOWRA will receive for watershed standards. The NOWRA ¥Officers and materials available at immediate responses and funding. To code is assisting the guidance process state meetings. the contrary, it may be months and even by developing a Guidance Document ¥Presentation support for state and a year, before we successfully attain the intended to assist state and local policy official meetings. finances we need to pursue the actions makers through the efforts of the ¥Representation at national agencies on we must take today. Guidance Committee headed by Jean behalf of member interests Ð the most Caudill, Ohio Department of Health. recent issue of which is the Underground The onsite industry is changing Ð and for Injection Program (UIC). NOWRA to effectively represent its The NOWRA Model Performance Code members’ interests, those involved in Committee meets again in September to At its June 2003 Board meeting, the creating the programs must be one step finalize draft documents to be presented NOWRA Fundraising Committee pre- ahead of these changes. But without to NOWRA membership on November sented several strategies that were your support, we cannot be as effective 11th in a post conference session in accepted, actions approved in December, as we need to be. Albuquerque, New Mexico. Documents and are now being implemented. will be provided on the website prior to ¥A restructured Business Benefit the conference. Program with a unique Online Services and Products Locator...... 7 Legislative Update 2004/2005 "Grassroots" Onsite Industry Legislative Agenda – Taking Action State by State

he 2004 election season is gearing What is the "Grassroots" Onsite HOW TODAY’S REGULATIONS TTinto full swing this summer as Industry Legislative Agenda? AFFECT TOMORROW’S ONSITE candidate campaigns increase their Under the guidance and direction of the SYSTEMS appeal for voter recognition both for state NOWRA headquarters office a progres- and national offices. At the same time, sive and collaborative "volunteer" effort Fact # 1 – The Regulatory Decision- state committees under the direction of is being initiated to raise the visibility of Making Process staff members are holding meetings to the work of the onsite industry, to ensure Most states and local governments have identify needed new legislation and that needed legislation is enacted to facil- regulations that use prescriptive codes to amendments to existing regulations for itate and fund this work, and to further make decisions about the location and the 2005 sessions. the standing and leadership of this use of onsite systems. Often relying on national organization. outdated system design and permitting What better time exists for NOWRA requirements, local and state regulators members to "TAKE ACTION" and get Who’s involved? do not take into account the relationship information about the onsite industry to Every member within the onsite industry of technology with the receiving soil and the people who make the rules? What has a role in this program Ð that is driven site conditions. As a result, the decision- better time exists to make our voices by the energies of the state groups’ making process about the effective use of heard about the funding needs that exist actions to achieve the designated goals. newer technology for onsite systems is in states and communities for onsite In addition, NOWRA is contacting key flawed and often contradictory to the systems? But without a concerted, well- national groups to work with as partner- goal of protecting water quality. A prime orchestrated plan enacted by NOWRA ing organizations, such as the national example of these flaws is where recent and its state Constituent Groups, the association of county officials (NACO), advances in onsite system technology ability to support new or to amend exist- the rural community assistance program have provided significant improvements, ing regulations and to obtain funding for (RCAP), and the U.S. Dept. of Agri- but the ability to implement them is replacement onsite systems and research culture Rural Development Program are blocked by regulations that were adopted will not occur. Similarly, the enforcement being asked to support this endeavor. a decade or more ago. of onsite system inspection requirements Meetings with these groups are being and provisions for education, training scheduled. Fact # 2 – Industry Education, and certification will continue to be Licensing and Certification further affected by state cutbacks. Why is this Program Some states have continuing education Being Conducted? and training requirements and a certifica- In developing this action plan, NOWRA The primary purpose is to fulfill three of tion process to insure that onsite profes- is providing state leaders with: NOWRA’s seven strategic framework sionals are technically competent to pro- ¥A step-by-step guide that includes fact components Ð system management, vide services. To fill in knowledge gaps sheets, model letters and press releases. education and training and licensing/ that may exist, many manufacturing ¥ Information materials about the onsite certification. The only way that these companies require that service providers industry to provide to legislative staff components will become reality is using their products attend training members, public officials and through legislation Ð primarily at the courses. However, in many states persons candidates, state and local levels of government. are performing services such as installa- ¥A framework or model legislation for At the same time, NOWRA’s model tions, maintenance and onsite system use in respective states, and performance code Ð which is a product designs without being properly educated ¥ Staff support to assist in accomplishing of NOWRA’s first strategic framework about the newer technology or trained on this endeavor. component of performance requirements, procedures and techniques to protect A new link on NOWRA’s Website is must be accepted by local, state and water quality. In addition, the monitor- being set up specifically to facilitate the federal governing entities. ing and follow-up inspections of onsite Onsite Industry Legislative Agenda. systems and related enforcement proce- However, this plan will only succeed if Where does the "Grassroots Legislative dures are often limited or neglected due we work together and consistently con- Agenda" take place? to a lack of clearly defined procedures tact key individuals through letters, This is a national volunteer program that and ongoing training requirements. emails, and telephone calls Ð with specif- begins within communities—with local ic, targeted messages. and state governments. It is conducted by Fact # 3 – Owner Education About NOWRA state Constituent Groups under Management and Service the guidance of the NOWRA Board of There are several issues affecting the Directors. education of owners about the proper 8 . July-August 2004 ...... Legislative Update use, operation, and servicing of their 1. The NOWRA Model Performance Proposed Legislative Action. onsite systems. First, when the education Code. NOWRA recommends that states requirements are not included in regula- A professional group within NOWRA enact legislation for the licensing and tions, often it is a step that does not has been working for the past three years certification of onsite professionals that occur. That is not to say that information to produce a model performance code. It includes ongoing professional education is not available. When it is available, it is a document that provides policy offi- requirements, as a part of their overall may not always get into the hands of cials with a decision-making process for onsite program. onsite system owners, because it is not onsite systems. This draft document will considered important by those who have be presented at the NOWRA Conference 3. To attain the industry mission ... access to the information. Similarly, in Albuquerque, NM, November 10. "to achieve sustainable development when information is provided to owners while protecting human health and envi- by service personnel, it is often specific Proposed Legislative Action. ronmental quality," onsite systems must to the system being installed, and highly NOWRA recommends that states move receive routine servicing and monitoring. technical. At the same time, many of the towards adopting performance-based This is a key component of owner man- materials available are not addressing codes for making decisions about onsite agement and operation procedures. the management questions about newer systems, either through revisions to cur- technologies. As a result, many new rent codes or by establishing new ones, Proposed Legislative Action. onsite system owners today who have based upon NOWRA’s Model NOWRA recommends that states require purchased sophisticated onsite system Performance Code. inspections to occur prior to completion components, often do not realize they of a real estate sale, and that the onsite have invested in a "treatment system" 2. Professional Standards of system located on the property be that is installed on their property which Competence and Conduct. inspected by a "certified and licensed" requires routine servicing, just as the "Licensing/certification of all practitioners professional, to ensure that all compo- automobile investment does. is the fundamental link to maintaining nents are operational. Further, that all high standards of competence and con- system owners be provided with informa- These primary facts, together with the duct within the industry. Continuing tion regarding operation and maintenance ongoing work of NOWRA, represent the education is a central tenet for licensing of their onsite systems and that service driving forces to establish the NOWRA and certification programs, and should contracts are included in all management 2004/2005 Onsite Industry Legislative be term-limited, but renewable following programs. Agenda. documentation of fulfillment of minimum continuing education requirements. With these three actions, the NOWRA NOWRA’S ONSITE INDUSTRY Also licenses and certifications must 2004/2005 Legislative Agenda is estab- LEGISLATIVE AGENDA be revocable if the holder is found to lished. As this work continues into COMPONENTS be negligent or fraudulent." Adopting 2005, it is expected that additions to Just as there are three primary facts repre- performance-based codes further necessi- the "Agenda" will occur. This program senting the driving forces, there are three tates the need for professional education has no ending Ð we are only just components that form the basis for the and licensing. beginning this significant endeavor onsite industry legislative agenda in 2004. and sincerely hope you will join us. 2004-2005 "Grassroots" Legislative Action Plan July/August August September/October October/November/December Organize Action Group Election Day - Nov. 2, 2004 Review existing Participate in NOWRA State Regulations & Begin Letter Writing Legislative Meetings - Research Data/Planning Legislation Campaign Attend Campaign Events Produce Action Plan Identify Needs/Goals - Form Partnerships Wording

Identify State Produce Direction, Leaders Est. Media Contacts - Legislative Staff Information Champions & Legislative Press Releases Meetings Presentation to Materials Staff Members Gain Publicity New Officials

Schedule Meeting State Group Present Proposed Presentations to Attend & Testify Meeting Presentation Legislative Needs Civic and Business at Hearings & Establish Timeline & Initiate Plan Decision Points Organizations Meetings to Accomplish ...... July-August 2004 . 9 State Group Happenings NOWRA State Leaders Convene in Kansas City, Aug 4-5 ÐPreparing for 2005 Legislative Sessions and Moving Forward with Sustainability and Survivability

ecognizing the need to address ¥Preparing and organizing for the 2005 state groups, and developing strategic RRmany of the issues affecting associ- Legislative Sessions in 2004 and plans to address states’ ongoing issues. ation membership growth and retention taking advantage of the 2004 election education, legislation, changes in campaigns. A presentation on the 2005 Education and Training NOWRA’s by laws and organization that NOWRA Legislative Agenda was Programs – are needed – that we don’t have time to provided with specific step outlines John Thomas accomplish during the annual conference and materials prepared to get this What’s working, what’s not Ð preparing meeting, leaders from NOWRA’s State effort underway. training centers for certification Ð Constituent Groups convened in Kansas marketing training centers against local City, August 4 & 5. The 1-1/2 day During the dinner break, the sharing and regional competition. Bottom line Ð program was led by NOWRA’s of experiences and defining strategies what makes a quality education program? Executive Director, Linda Hanifin continued, with a short session later Building programs around best practices Bonner and WOSSA’s Executive in the evening, addressing issues Director, John Thomas. Also participating confronting the industry. On Thursday, Ohio’s Quality Installer in the program were Tim Frank (NOWRA the group engaged in interactive sessions. Assurance Program – President), Raymond Peat (NOWRA Ralph Benson updated the group on Vice President), Tom Fritts (NOWRA Leadership Skills Ð Ohio’s program. State Group Committee Chair) and John Thomas, WA Executive Director, Robert Himshoot (NOWRA Legislative addressed how leadership is demonstrat- Association Management: finances, Chair). The ultimate goal is to begin ed in an organization in an effective way database, etc. – integrating state programs and developing - how leadership moves through deci- Linda Hanifin Bonner led the group strategies for a 2005 National Action sion-making and action from Boards to discussion on the biggest issues facing plan addressing revenue enhancement, state levels. What a successful leader- managers Ð how to obtain a clear month- education and legislative actions. ship model looks like in a functional ly status report Ð key elements in budget- association and how we market our ing - what boards need to know Ð differ- The first sessions began Wednesday after- association’s strengths. ent approaches for reports. noon with a discussion of ongoing issues facing states in their work in the onsite Membership Growth & Retention – The concluding work in the afternoon industry. In addressing these issues, Linda Hanifin Bonner, NOWRA defined the steps and resources needed Linda Hanifin Bonner presented the Executive Director for NOWRA’s future work in a 2005 following proposed discussion strategies Growing together Ð building together for Action Plan. An update on this work is that include: a stronger industry. This discussion on NOWRA’s Website. ¥ Recommended changes to NOWRA’s addressed what States are doing for By-Laws and operations and their NOWRA to make the organization affect on State Group’s documents. stronger as whole; mentoring other Delaware

Delaware 8th Annual Onsite Conference Ð scheduled to NOWRA’s Executuve Director, Linda Hanifin Bonner. occur, October 19-20, 2004 Ð Delaware State Fairgrounds Ð Conference topics will focus on siting criteria, design, construction features "Working Together on the Advancement of Onsite techniques, inspection and management of onsite treatment and Professionals" disposal systems for community and individual use. Several of The 8th Annual DOWRA Conference preparations are complet- NOWRA’s well-known experts are invited to address and present ed with the technical education program promising to be the on these topics. Dr. Jerry Tyler (Soils), David Gustafson best ever for onsite professionals. This year’s conference will (Inspections) Randy Kertes (Soils), Tony Stoctus (Pumps), Brian be held at the Delaware State Fairgrounds, in Harrington, DE. Corwin (LLP’s), Andrew Lake (National Environmental Service). Participants will stay at the Holiday Inn Express Hotel & Suites, An exhibitor section is also being set-up. across the street, at a special group rate of $106.92. Hotel reser- vations are made directly by calling (302) 398-8800. Additional information can be obtained by contacting Hilary Moore, at 302-739-4762, or going to the DOWRA website Ð The Conference theme, Working Together on the Advancement www:/dowra.org of Onsite Professionals" will begin with a keynote address by 10 . July-August 2004 ...... Pennsylvania

PENNSYLVANIA HOSTS SUCCESSFUL EDUCATION public education about management procedures is paramount. PROGRAM In addition, attendees will have an opportunity to meet and visit For the third year, the Pennsylvania Onsite Wastewater Recycling with equipment manufacturers and distributors, to learn about Association (POWRA) held their annual meeting June 16th at the new technology and treatment systems available to protect the Delaware Valley College in Doylestown Pennsylvania. groundwater resources, while providing sustainable development. Dr. Jim Diamond, Dean of Agriculture and Environmental The Keynote Address—Smart Wastewater for Smart Growth Sciences, at DelVal, welcomed the 60 POWRA members and will be given by Dr. Robert A. Rubin, Professor of Biological other interested parties. This year’s meeting theme focused on and Agricultural Engineering, North Carolina State University. Wastewater Nutrient Management for Individual Residential and New Jersey is honored to welcome Dr. Rubin who will address Small Community Wastewater Systems. the benefits of managed approaches to onsite wastewater recy- Bob Mayer, PE, NOWRA’s Past President and NOWRA’s Chair cling. The approaches being discussed include gray water treat- of Technical Practices committee introduced the topics with a ment, wastewater reuse, advanced technology, and how these presentation on "The Importance of Nutrient Management". options accomplish the national water quality goals (through the Tom Franklin, PE, of the Pennsylvania DEP TMDL process). Dr. Robin will also discuss the important role presented an update on DEP’s new "TVP Protocol," for the of onsite wastewater recycling in achieving sustainable land use testing of new technologies. Mark Sigouin, PG, of the PA DEP, patterns and development strategies. Specifically, how decen- presented to the group how effluent nitrate limit are determined. tralized development using onsite wastewater treatment can Dr. Albert R. Jarrett, PE, Professor of Agricultural Engineering occur without breaking the water cycle, and how management at the Pennsylvania State University gave us all a very entertaining approaches will stimulate the industry to become a permanent presentation on "How are Nutrients removed from Wastewater." and sustainable element of the nation's infrastructure. Dr. Matt Byers of the Zoeller Company discussed nutrient Also featured is the NOWRA Model Performance Code, with removal with Recirculating Sand and Gravel Filters. Raymond Michael Corry, NOWRA Committee Chairman; Smart Growth Peat of Bio-Microbics, Inc. in his presentation on Attached Factors in New Jersey with George S. Hawkins, Esq., Executive Growth Media, stirred up some very interesting back room dis- Director, Stony Brook-Millstone Watershed Association; cussions on effluent concentration verses the mass of what is A Case Study on Re-Use and Recycling of Wastewater, Ed actually removed. Sam Carter of Orenco Systems, Inc. reviewed Clerico, President, Alliance Environmental, LLC; Inspection Textile-Based Packed Bed Filters. Dr. Reza Shams of US Filter Protocol for Real Estate Transfers, Tom Cahill, REHS, Manager, Memcor, presented conventional biological nutrient removal Russell Reid Inspection Division; the Pinelands Pilot Program systems used in many larger treatment plants and introduced for Alternate & Innovative Technology, with Ed Wengrowski, to the group membrane technologies for use where very high REHS, New Jersey Pinelands Commission removals of nutrients are removed. This was of particular Who Should Attend? interest in the southeast region of Pennsylvania where high The target audience for the day-long educational sessions background levels of nitrate are present. includes municipal and environmental officials, regulators, con- POWRA is grateful to Larry Hepner and his staff for making struction and building industry, public health officers, sanitari- sure we were all comfortable and well fed. POWRA would also ans, engineers, service providers, system installers and operators like to thank American Manufacturing, Cope-Wardell-Ammon and soils scientists. Associates, Inc., Envirep, Inc., TLC Environmental, Inc., Why You Should Attend! PreDoc, Inc., Riordan Materials Corporation, and Yerkes Participants attending this Conference will learn from distin- Associates, Inc., who helped sponsor our meeting. guished speakers about the changes affecting the management, use and application of onsite systems. Even though New Jersey New Jersey has more progressive legislation, there are now new manage- ment procedures to be adopted and put into use, that affect the The New Jersey Onsite Wastewater Recycling Association newer technology and systems being used by homes, businesses announces its first technical education conference and member- and industrial facilities. ship organization meeting, on September 23, 2004, at the New Jersey Eco-complex in Bordentown, NJ. NJ is the most densely populated state in the US and with that fact come many special attributes related to the use of septic What’s the Conference About? systems. Dwindling open space has become one of the primary The Conference theme "SMART Wastewater---SMART issues in NJ so significant efforts geared toward open space Growth" focuses on the important role that onsite (and septic) preservation are underway. Some of these initiatives eliminate technology and treatment systems will have in addressing exist- the extension of regional infrastructure into rural areas and ing and future environmental planning issues. The state of New thereby create growing pressure on the continued use of septic Jersey has been managing onsite systems since 1953. However, systems. There are currently over 400,000 individual septic while the State enacted prescriptive legislation, (NJAC 7:9A) on systems in the state presently, many serving commercial and system design and installation, the need for professional and industrial users. Ðcontinued on page 12 ...... July-August 2004 . 11 State Group Happenings Under current NJ Regulations, every septic system that has a design flow in excess of 2,000 gpd is regulated under the NPDES program (NJPDES in New Jersey) and is treated as though it were a full fledged Discharge to Ground Water (DGW) treatment facility, regardless of the property size or the nature of the actual use. This will mean that NJOWRA will be directly involved in the evolution and administration of the NJPDES regulations as well as the NJDEP regulations govern- ing all individual on-site systems that are less then 2,000 GPD. Presently, the NJDEP is drafting a "Mega Rule" that integrates all the various water quality regulations under one umbrella; surface water quality, ground water quality, storm water man- agement, water quality planning, potable water diversion, septic system regulation, etc. Incorporated into this Mega Rule are the concepts of TMDL and Watershed Management, both matters that will directly interrelate with future septic system programs.

2004 MD STATE FORUM— CALL FOR PRESENTATIONS

The Maryland Department of the Environment is sponsoring the13th Annual State-County Ground Water Symposium on Wednesday, September 29, 2004, at the Columbia Hilton Hotel. This event brings together ground water professionals from across Maryland to exchange information and promote protection of Maryland’s ground water resources. Presentation topics may address a range of subjects from successful ground water protection efforts to innovative technical or managerial solutions to ground water supply or water quality issues. Please note that registration fees are waived for presenters. Additional information can be obtained by contacting Andrea Korsak ([email protected]). PLEASE NOTE: Registration forms will be mailed to you after July 30, 2004. Presentations will occur on the following topics: ¥Ground Water Management/Protection Strategies ¥Ground Water Supply Planning for Communtiy Water Systems ¥ Demonstration Projects/Modeling of Ground Water Resources ¥Water and Sewer Planning ¥Drinking Water Quality Issues: Lead, Arsenic, MTBE, etc. ¥ On-site Sewage Disposal Systems and Management ¥Well Construction ¥ Source Water/Wellhead Protection Plans or Programs ¥Ground Water Contamination Investigations/Remediation Technology for Ground Water Management (GIS, Modeling, etc.)

12 . July-August 2004 ...... Certification of Onsite Practitioners—NOWRA Point of View Presented by Mike Corry, NOWRA Model Code Committee Chair June 23, 2004 he NOWRA code will contain either the high, low or the midpoint tems previously installed. Further, TTprovisions for the certification of of the simple/complex and narrow/ the Master can demonstrate the KSA installers and other provider and regulatory broad skill range. If complex and necessary of planning, job control practitioners. The intent is to recognize broad, those with skills at the lower and as-built drawings. The model national certification programs that are end could be excluded from the code will contain provisions to allow sufficiently rigorous to ensure that certi- industry even if they are competent a Master to start and close most sites fied individuals can adequately perform in a lower skill or limited practice without regulatory inspection. their tasks. The purpose of this paper is area - if certification is needed to ¥ Continuing education directed to the to aid the coordination of programs work. If aimed low, the individual KSA of the installer classification and between NOWRA and NEHA on certifi- will be authorized by the certification to any existing manual of installation cation of installers. Following are major to do complex/broad high-end work is a critical function for all levels. discussion points. for which they are not qualified. If ¥ Certification can also apply to organi- in the middle, both of the previous zations, processes and objects (treat- ¥ A certification is an endorsement by situations apply. None of the of ment systems). the issuing agency that the individual these circumstances are technically ¥ Certification is part of a series of inte- holding the certification can compe- responsive or politically sustainable. grated activities when it involves people: tently perform the covered work. Care ~ The model code proposes three or ~ Standards development around should be taken not to include the more certification levels for a required knowledge, skills and ability unqualified persons for political expe- classification like installer: (KSA) - structured exam sets passing diency reasons. State and local regula- Level I Ð Basic assessment of gener- point as the standard tors need to decide if the certification al construction skills based KSA - ~ Evaluation (the exam) is mandatory or voluntary. If volun- allow installation of simpler systems ~ Listing (certification) tary, then those unable or unwilling to such as conventional systems. At this ~ Operational audit Ð verification of take the certification exam can still level, providers know how to install operational conformance to standard continue to install systems. simpler systems according to plan ~ Enforcement Ð suspension of or ¥ The NOWRA Model Framework pro- and can recognize basic noncon- limitations on certification for poses that all onsite practitioners be forming soil and site conditions. violations certified. Additional endorsements can be ~ Training - both pre-certification and ¥ The NOWRA Model Code currently added to Level I certifications as continuing identifies the following classifications skills are demonstrated on specific ¥ Certification instruments should be for certification: construction inspector additional designs - example drip, developed by the private national orga- (regulatory (R)), designer, installer, pressure and etc. For proprietary nizations such as NEHA, NSF, NOWRA maintainer/operator/pumper, operation components the manufacturer will and the like and be recognized in codes. inspector (R), plan reviewer (R) and provide the endorsement. For non- The reasons are as follows: soil evaluator. A single installer may proprietary the endorsement can be ~ The cost of developing validated perform several or all of the distinct issued by a approved training orga- certifications that measure the provider services if qualified in nization. applied knowledge, skills and ability those areas. Level II Ð The individual has (KSA) needed by practitioners is ¥ Most NOWRA classifications will have demonstrated KSA including the significant, larger than most state or multiple certification levels. The rea- how and why of the general treat- local governments are willing to sons for multiple levels are as follows: ment process of the specific process spend. The economies of scale of a ~ A range of skills exists within the of an individual design and can national skills exam development classifications from simple or install a broad range of designs are obvious. narrow skills to complex and broad (simple and complex) after a brief ¡The state code would recognize skills. One geographic market could orientation. The individual has persons holding the national certi- have uniform soils that require only advanced KSA to diagnose problems fication as meeting the technical conventional designs, while other with the soil and site during installa- skills for the job. areas require the market to provide tion and can troubleshoot operating ¡ State governments can still test for skill in all designs. Or the market is systems. state code knowledge. differentiated in that some firms Level III Ð Master Installer - This ¡ Enforcement of Certification Ð only install simple designs and person is a Level I or II installer can Few states actively enforce certifi- others the more complex designs. demonstrate to the regulatory agency cation requirements against bad ~ If a single certification is offered by experience that little or no regula- actors in the field because of the then it must inevitably be aimed at tory supervision is needed for sys- Ðcontinued on page 14

...... July-August 2004 . 13 Certicication–continued NOWRANOWRA’’ss RoleRole political, time and energy costs needed. A national certification organization can add a second inin DevelopingDeveloping layer of enforcement because requirements could be enforced by both the national organization and InstallerInstaller CertificationCertification regulatory agency. If work within the state requires national certifi- cation and if the national agency RequirementsRequirements revoked the certification for cause, then the state certificate would automatically be revoked. The On June 22-23, a delegation of Two major related, unresolved policy state could also revoke for cause. NOWRA Installers and Regulators par- issues developed during the group’s ¡ States and local trade organizations ticipated in the first NEHA meeting to discussion, 1) Required training and can concentrate on delivering address the development of an installer experience (T&E) needed to write the training in support of the certifi- certification program. The National exam, and 2) If one or multiple levels of cation process. They can also Environmental Health Association Installer certification would be offered. participate in the administration of (NEHA) under a grant from the EPA is the certification process. developing the certification criteria for The T&E issue divided the members ~ A national certification, if the onsite industry installer function. A into the "minimum to none" and recognized by codes, permits job stakeholder group, with many NOWRA "robust" T&E camps with some team mobility across political boundaries. members, met in Denver, Colorado to members switching points of view more ¥ A job analysis done for higher-level assist in the job analysis being conducted than once during the discussion. skills automatically chronicles the sub- by Heidi Stiegman, NEHA Credential set of skills needed for Level I. It is Coordinator and Christl Pokorney, The minimum requirement advocates efficient to do all levels in one process. Project Coordinator. argued that the evaluation instrument ¥ The national certification function should developed in a manner to screen does not compel local and state The stakeholder group represents a out the unqualified. NEHA’s early deci- governments to adopt the certification diverse group of interested persons and sion to use a written examination with- program. It is simply a tool for them subject matter experts. Members out a field practicum made this point to use if they decide to do so. It is attending include: Tony Smithson and weaker and complicated the discussion. also a marketing tool for installers Doug Ebelherr from Illinois, Bob Rubin It was noted that the NSF International and a quality assurance certificate and Nancy Deal from North Carolina, certification for Inspector included a for homeowners. Roman Kaminski and Mike Corry from written and field practicum as a result Wisconsin, Ralph Benson and Tom of similar discussions. This group was Recommendation: NEHA develop a Frank from Ohio, Jack Myers from also concerned that the quality of the multiple level certification program for Florida, Ronnie Thomas and Mike Lynn applicants training and experience was installer similar to those listed above. from Virginia, Dick Bechtel from North difficult to determine and that the Dakota, Russell Martin from Maine and requirements would likely screen out Eugene Bassett from New Mexico. otherwise qualified applicants, such as Steve Steinbeck from North Carolina experienced street and building contrac- was unable to attend. tors if onsite experience is required. Further, if the requirement involved The job analysis is a process used to experience in onsite installation, it document the tasks of a profession, would create conflict of interest because the importance of the tasks, and the existing contractors would be training knowledge, skill and ability (KSA) future competitors. needed adequately perform the function. Additional information is also gathered The group recommending robust pre- form other installers to further develop examination requirements argued that the evaluation tool. simply passing a written examination

14 . July-August 2004 ...... was insufficient to determine that the certified as able to install the most of the NEHA credentials for the skills person actually was able to install a complex designs. necessary to do the job. The regulator system according to plan. This point ¥ The stakeholder group recommended can then limit any additional tests to was reinforced by the NSF International that three certification levels be areas of local code knowledge. experience of the number of people that developed for installer: ¥ The NEHA certification program did well on the examination but failed Level I Ð Basic assessment of general should also include a mechanism to the field practicum. construction skills based KSA - enforce the conditions of the certifica- allow installation of simpler systems tion. One committee member urged The one credential versus multiple levels such as conventional systems. At this that a statement of ethics be included presented a different mix of advocates— level, providers know how to install in the certification as it is part of the most of the committee versus cautious simpler systems according to plan and NSF certification for Inspector. NEHA staff. The NEHA staff reported can recognize basic nonconforming that their intent was to develop a single soil and site conditions. Additional At the end of the meeting the NEHA certification of Installer in a manner endorsements can be added to Level I staff indicated that consideration of similar to their successful Registered certifications as skills are demonstrat- both issues will remain active until final Environmental Health Specialist/ ed on specific additional designs - resolution. The issue of minimum/ Registered Sanitarian (REHS/RS) example drip, pressure and etc. For robust T&E will be raised in subsequent Credential. Staff reported that the single proprietary components the manufac- communication with industry practitioners. credential was efficient to administer turer will provide the endorsement. The issue of a single or multiple certifi- and that the efficiency allowed the fees For non-proprietary the endorsement cations will be discussed within the to be reasonable. The stakeholder com- can be issued by an approved training NEHA organization. Their major con- mittee, after a long discussion, urged organization. cern was the ability to develop a multi- NEHA to develop a multi-level examina- Level II Ð The individual has demon- level certification process at a cost that tion to accommodate the full range of strated KSA including the how and why will allow the fees to remain in the installer work. The committee members of the general treatment process of the reasonable range. raised the following points: specific process of an individual design and can install a broad range of designs Members of the stakeholder group ¥ The NOWRA model code will include (simple and complex) after a brief expressed their appreciation to the multiple levels of Installer orientation. The individual has advanced NEHA staff for a well run meeting and a certifications. KSA to diagnose problems with the good evaluation development process. ¥ A range of skills exists within the soil and site during installation and can installer classification from simple or troubleshoot operating systems. MEMBERS OF THE INSTALLER narrow skills to complex and broad Master Installer - This person is a skills. A code needs to be responsive Level I or II installer who can demon- COMMUNITY – NOWRA to that range of skills so that both the strate to the regulatory agency by NEEDS YOU TO WEIGH IN qualified individual that installs only a experience and history that little or no AND GIVE US YOUR OPINION single simple design and one that regulatory supervision is needed. ABOUT THIS MATTER. A installs a broad range of complex Further, the Master should demon- designs can each adequately evaluated strate the KSAs necessary for plan- POLLING CENTER HAS BEEN and pass the examination. The goal is ning, job control and as-built draw- SET UP ONTHE NOWRA to design an instrument that screens ings. The NOWRA model code will WEBSITE. PLEASE GO TO out the unqualified and allows the contain provisions to allow a Master qualified to pass. to start and close most sites without THE SITE AND GIVE US ¥ If a single certification is offered then regulatory inspection. YOUR VIEWS. it must inevitably be aimed at either ¥ Continuing education should be the high, low or the middle of the sim- required for renewal of the certifica- ple/complex and narrow/broad skill tion. The training should be directed range. If aimed at the complex and to the KSAs of the installer classifica- broad, those with skills at the lower tion and to any existing manuals of end could be excluded from the indus- installation. The NOWRA code will try even if they are competent in a contain provisions for continuing lower skill or limited practice area. education. If aimed low, the individual qualified ¥ The NOWRA code will also contain to only install a single design will be provisions for regulatory recognition

...... July-August 2004 . 15 TheThe MaintenanceMaintenance ImperativeImperative —by Brenda R. Guy Onsite system installers must embrace maintenance as an integral part of being in the business of advanced treatment systems

t is increasingly clear that proper Just the facts be pulled from the aeration tank at these operation, maintenance and servicing Every ATU must have a comprehensive inspections, as described in the manual's IIof onsite treatment systems is crucial operation and maintenance (O&M) man- Solids Removal section, to determine to producing safe and acceptable efflu- ual that serves as valuable aid to a whether an excess of solids exists in the ents that protect human health and the trained service technician and as an edu- system. If so, the user bears the cost and environment. cational tool for the homeowner. The responsibility for having the system Aerobic wastewater treatment homeowner, after all, is the principal user cleaned. systems are a viable form of alternative of the system and must clearly under- If the technician observes any mal- treatment where conventional septic stand how it works. The O&M manual function that cannot be corrected at that systems are not allowed. Aerobic systems should include: time, he or she should notify the user that are properly designed, installed, ¥ A description of the system. immediately, in writing, and give an operated and maintained can produce ¥ Its basic mechanical and electrical estimated date for correction. Upon extremely high-quality effluent. Industry components. completion of the first two-year period, professionals who learn to install these ¥ Diagrams and drawings. the servicing contractor should offer the systems as well as provide long-term ¥ Maintenance schedules homeowner an annual renewable service maintenance can establish a new and ¥ Sampling procedures. policy, affording the same coverage as profitable line of business. ¥ Pump-out procedures the initial two-year service plan. ¥ Troubleshooting guidelines. Nature's way ¥ Warranties. Investigating trouble All aerobic systems work by using bacteria The cover of the O&M manual Homeowners' habits are the most impor- provided by nature. In essence, they put should list the manufacturer's and service tant factor in ensuring a long life and into a confined process the same kinds of provider’s names, addresses, and tele- minimal maintenance in ATUs. Home- biological processes that occur in a tradi- phone numbers, along with the model owners should be aware of the need to tional drainfield. As air is introduced to number and rated usage in gallons per call the service provider if problems the system, the bacteria grow and thrive day (gpd). occur between the scheduled service in much larger numbers than would occur visits. A problem may show itself as an naturally. These bacteria speed the break- Keeping it working equipment alarm situation or as an odor down wastewater, making it safe for After the system has been started, the —often an early warning sign of a release to the environment. service provider must spend time with malfunctioning component or abuse of All onsite wastewater treatment sys- the owner. The more the owner knows, the system. tems require some level of maintenance. the fewer problems he or she will If in inspecting the system the tech- Even though the physical and biological encounter. All ATUs in widespread use nician finds no apparent problems, it is processes occur automatically in an aero- today are certified to ANSI/NSF necessary to look deeper. A discussion bic treatment unit (ATU), owners must Standard 40 and have a required two- with the homeowner may reveal the key follow the manufacturer's operation and year inspection period. During that peri- reason for the trouble. It could be as sim- maintenance requirements to ensure that od, a variety of maintenance procedures ple as a leaking toilet or faucet. It also the system performs to its capabilities. are necessary. could be that a toxic or corrosive sub- One distinct difference between an aero- A technician must make an inspec- stance has been flushed into the system, bic system and other alternative systems tion and service call every six months. or that an activity in the home is upsetting is that homeowner abuse reveals itself This includes inspection, adjustment, and the system. much sooner, producing a warning that servicing of the mechanical and electrical All ATUs have alarm circuits to the system is malfunctioning. This warn- components as necessary to ensure detect air pump malfunctions and high- ing, usually in the form of an odor or proper function. water conditions in the tank. There may alarm indicator, allows a timely response. A technician also must make an be additional alarms to detect problems In this way, problems are corrected before effluent quality inspection every six with dosing pumps, level float switches, the system fails and a danger to human months. This consists of a visual check and other devices. Alarms must be investi- health or the environment is created. for color, turbidity and scum overflow, gated and the related problems remedied. and a check for odors. A sample should The technician should take a mixed

16 . July-August 2004 ...... liquor sample from the aeration chamber tively and efficiently if maintained to determine the suspended solids content according to the O&M manual. The Customer Side of the wastewater. This helps in trouble- Another misconception is that aerobic shooting and in deciding whether the unit treatment systems are "mechanical." In Part of a service provider's job is to requires pumping. The technician takes reality, many if not most alternative let the system owner know the basic the sample using a graduated cylinder systems are in one way or another do's and don'ts of living with an and allows it to settle for 30 minutes. If "mechanical." Typically, the mechanical aerobic treatment system. Users the suspended solids level reads greater equipment is quite simple and is easily should understand that nothing should than 60 percent in the cylinder, the unit understood. be put into the system that they cannot should be pumped out. eat or drink—other than toilet paper Most ATUs can be brought back to Monitoring performance and mild detergents. The owner of a like-new condition simply by having the The quality and effectiveness of an onsite system should be told: unit pumped and the aerator replaced. In wastewater systems relates directly to the ¥ Do not put grease, fats, and oils the absence of any other apparent prob- quality of operation and maintenance. into the system. lems, this like-new condition can provide "Performance" has become a watchword ¥ Do not run pesticides, herbicides, a baseline for further evaluation of home- in the onsite industry, and correctly eval- paints, household chemicals, auto- owner practices. uating performance is an essential part of motive fluids, or other toxins down In such a situation, the technician establishing a meaningful performance- the drain. and homeowner should carefully monitor based approach to treatment. ¥ Do not discard mop water into the the unit's performance to help determine In industry language, performance system. the source of the problem. In particularly relates to the quality of effluent as measured ¥ Do not flush items such as cigarette difficult situations, the manufacturer by such parameters as biochemical oxygen butts, disposable diapers, feminine should be consulted for assistance. demand (BOD), total suspended solids hygiene products, hair, coffee grounds, (TSS), nitrogen removal, and fecal rags, paper towels or bandages. On the record colifom count. ¥ Spread out wash loads over the In the long run, a service provider can Reliable performance measurement week. ensure a properly operating system by calls for standards, techniques and equip- ¥ Do not dispose of citrus products keeping accurate records of routine and ment that are accurate and easy to use. Of (oranges, lemons, grapefruit). other inspections and service in the equal importance is the proper training of ¥ Do not use additives for septic system maintenance log. The inspection the human being who must use the tools. systems—they do more harm than report should include: Poor quality in any of these areas good. ¥ Owner's name and address and date of can result in test data that incorrectly ¥ Do not connect other water sources installation. indicates poor performance or failure. to the system. ¥ Type of system, treatment, pumps, and This leads inevitably to lack of confi- ¥ Do not dispose of home brewery disposal method. dence in the treatment technology among waste, strong medicines, or ¥ System capacity. specifiers, regulators, homeowners and antibiotics. ¥ Reason for the call (routine service, installers. Then, of course, the axiom, ¥ Avoid using anti-bacteria soaps, alarm, odor or malfunction). "They just don’t work" finds its way into strong disinfectants or bleaches. ¥ Indication of the condition of all the mind-set of industry players, and an ¥ Do not route discharge from water mechanical and electrical components otherwise perfectly good technology softeners into the system. as well as effluent quality. loses credibility. ¥ Use cleaning products that are non- ¥ Any corrective actions taken or Field evaluation of aerobic treatment chlorine, biodegradable, non-toxic services performed. systems should be done only by certified, and non-corrosive. knowledgeable personnel. A certified lab ¥ Use detergents that are low- It’s not a tiger is always the best choice, but if no lab is sudsing, low in phosphates, and The most common misconception about available, only trained individuals should biodegradable, with washing soda aerobic treatment systems is that they are pull samples, carefully following the ingredients. maintenance intensive. This view has guidelines in the O&M manual. ¥ Use fabric softener dryer sheets changed significantly as the industry rather than liquids. realized that all onsite systems require A little care maintenance. Aerobic waste treatment systems are The truth is, most aerobic treatment safe, simple, and cost-effective. With a systems are simple, reliable, and easy to small amount of care in operation and maintain. The level of maintenance, of maintenance, they will provide extremely Brenda R. Guy is president of Delta course, varies with the system's complex- high-quality effluent and fulfill an impor- Environmental Products, Inc., a manu- ity and the users' habits. Just as a well tant need where conventional systems are facturer of advanced onsite wastewater maintained car runs better than one that not appropriate. treatment systems and accessories based is neglected, an ATU will operate effec- in Denham Springs, La.

...... July-August 2004 . 17 Quality Installation Assurance Tools

The Need to Develop and Promote Effective Education that Ensures Successful Implementation of Onsite Wastewater Technology Ralph Benson, R.S. Clermont County General Health District Batavia, Ohio

A key question is posed to address the Quality Installation Assurance Tools are needs of the marketplace. In the mean- emerging issues within the onsite intended to complement other basic time, onsite system installations will industry. certification and continuing education continue to occur, and often many may "Who is responsible for the proper instal- programs and insurance policies. They be by those who have never had formal lation of onsite wastewater treatment are designed to provide guidance and onsite training. Who has the responsibility systems, and what are the tools needed to direction for successful implementation for seeing that the job gets done correctly? insure that quality services are provided?" of specific components and complete How can NOWRA support the efforts of systems. I believe that NOWRA should those responsible and help to improve the In today’s world of service, manufactur- take the lead to involve its membership results? The answer? Quality Installation ers, vendors, engineers, designers, in the development of instruments in the Assurance (QIA) Tools. installers and management entities all most appropriate media formats to pro- have a financial stake in customer satis- vide structure, discipline, consistency Quality Installation Assurance faction and public acceptance of new and support for responsible professionals (QIA) tools technology as the alternative to sewer who want to do the best job possible. These well-designed procedures help to systems. No one within the industry improve communications among manu- escapes when "problem installations" The Need for Education facturers, vendors, engineers, designers, threaten the acceptance and confidence Onsite wastewater treatment is growing installers, contractors, developers, builders, levels of new onsite technology. When and will continue to grow as a legitimate regulators and inspectors. They encourage problems are not addressed, the images means of meeting the increasing need for better designs, more practical construction of products, reputations of installers and cost-effective wastewater infrastructure. plans, improved job control, efficiency the confidence of regulators and policy As growth increases, the time and and competitiveness. As a result, faster officials about proposed systems all suf- resources of the people directly responsi- acceptance of onsite technology as the fer. Even more, the paying customers ble for successful installations, inspec- cost effective alternative to "pipe and suffer inconvenience, stress and loss of tions and enforcement will be challenged plant" wastewater infrastructure by confidence in products manufactured, to the extreme. As new and more regulators and by the public, will occur. designed and installed to meet their installers and other practitioners become needs and protect the public health and involved with new and unfamiliar tech- What are QIA Tools? the environment. nologies, the question posed is, how QIA tools are "information packages" will their information needs be met? targeted to particular needs of a particu- No one sets out to make a mistake on a Assuring that access to education, infor- lar audience. They can be provided in job, but it is fair to ask, "when something mation and guidance needed must be a many different media formats. In goes wrong, whose responsibility is it?" high priority (of NOWRA) if an efficient Clermont County’s Alternate Technology Vendors, engineers, designers, installers, implementation of a competitive onsite Program, "planning, installation and inspectors and regulators all possessing wastewater infrastructure that satisfies startup checklists," customized for spe- varying levels of skills, competence and the needs of customers is to be realized. cific systems, are evolving with the coop- experience, also share common goals: eration of equipment vendors, in successful installations, satisfied cus- Training centers, certification courses, response to the need for improved com- tomers, regulatory compliance and water licensing programs, insurance programs, munications. These simple QIA tools are quality protection. However, a significant continuing education requirements are all used to: "education gap" exists within all sectors necessary components to keep the skill ¥ Provide structure and content for the of the onsite industry -- which is a major levels of practitioners ahead of the all-important preconstruction meeting challenge for us all. Failure to respond demands of the marketplace and of at the site with all the players involved. to this challenge now will result a major regulations. While institutional programs ¥ Focus attention on critical installation obstacle to successful implementation provide a means to help build a solid issues. and slow the acceptance of onsite tech- base of qualified practitioners, and are ¥ Improve job control. nology. There is, however a solution — involved in providing training, by their ¥ Provide guidance in planning and Quality Installation Assurance Tools. structure and nature, they often cannot conducting installations. respond quickly enough to the evolving ¥ Serve as a reservoir to capture the

18 . July-August 2004 ...... experience of others and minimize the skills. Job control is the foundation upon others to abuse it. Quality installation repetition of mistakes. which greater efficiency is developed. assurance for wastewater treatment sys- ¥ Document responsibility. Greater efficiency is the basis of being tems really begins with lot creation and ¥ Document accountability and competitive in the market place. A good continues on through the marketing and compliance. installer will, after consultation with the sale of the property.

¥ Provide opportunities for cross-check- designer or engineer, make the necessary A Goal Within Reach ing between manufacturers, vendors, field adjustments to make a plan work. Before this decade ends, the majority of engineers, designers, installers, inspec- There are certain critical or "controlling" practitioners should be on the same page tors and regulators. elevations that need to be accurately regarding standards of practice for our ¥ Foster increased confidence in prod- determined. Once these are identified, profession. But the industry cannot ucts and workmanship among inspec- the rest is attention to details, grade and afford to wait until those standards of tors, regulators and customers. job control and efficient handling of practice have been hammered out, ¥ Provide structure for inspections. materials. This can be done when the published and implemented through the ¥ Make the installation a positively rein- operation and construction of the basic traditional educational delivery structure. forcing experience for all the parties components of the system are under- QIA tools are a means of closing the involved, including customers. stood, and the layout and installation fun- "education gap" and improving communi- damentals are understood. The best cation among the agencies and businesses Examples of how QIA Tools are used. installers have the best job control and whose activities contribute to the fate of Manufacturers and Vendors: At the very construction management techniques and wastewater treatment technology. minimum, checklists should be developed use them effectively. by each manufacturer of equipment to NOWRA must promote an assessment of guide their vendors and the installers Inspectors and Regulators: Inspectors the governmental and regulatory processes through installations. The checklist serves and regulators should not be directly and the business activities that contribute as a guide to lead the engineer or design- responsible for quality assurance. The to the ultimate fate of an onsite system, er, the installer, and the person responsible manufacturers, vendors, designers, engi- from lot creation to final approval. for approving the installation from the neers and installers have a direct financial Opportunities for improvements that will preconstruction meeting on through to the interest in the successful implementation pay returns to the industry as a whole final inspection. Vendors must participate of onsite technology. They have the pri- should be identified and a coordinated in this process by providing the necessary mary responsibility for seeing that sys- QIA strategy developed and implement- QIA tools. tems are designed, installed and function ed. The NOWRA installer membership to meet the regulations, and more impor- base deserves this support from their Engineers and Designers: Complex tantly, to meet the ultimate performance national association. engineering plans are not needed on the goal of protecting the public health and majority of lots, as pointed out by the environment. Inspectors have a role It will take time for the majority of Jantrania (1998). He also stresses the and should be kept in the flow of the installers and other practitioners to close value of private sector engineers doing information stream with access to all the the "education gap" within the present "onsite engineering" in support of tools discussed above. They should do and foreseen educational structure. The installers. There is no doubt that the their inspection by following the same consequences of failing to address the majority of residential systems can be guidelines and checklists that the installer immediate information needs of people "fitted in the field" by following a hand- used. These checklists serve as part of vital to the continuing growth and accep- ful of fundamental layout and installa- the "as-built" record and as feed back tance of onsite treatment technology are tion-planning principles. A few basic tools if deficiencies are noted. serious. Where does the buck stop for plans, designed with some flexibility to quality assurance? How can NOWRA adjust for the limitations of soil types Developers, Builders and Home Buyers: promote and support Quality Installation within soil associations and variations in How will the market give adequate con- Assurance efforts? What are the poten- landscape features like trees, can accom- sideration for the value of the onsite tial benefits of developing an efficient modate the range of soil conditions industry’s products and services? information delivery infrastructure for the found on a site. The majority of plans (Jantrania 1998) Developers and onsite industry? This is an opportunity can be distilled down to their essence builders must learn to recognize the for NOWRA and the industry to step using guidelines and checklists. With the physical assets of a raw lot as a resource forward to win the confidence of installers, guidance of the designer or engineer at to be capitalized upon for wastewater regulators and the skeptical public. the layout survey, the job can proceed as treatment, and not just as space and loca- quickly and as efficiently as possible. tion for a house, swimming pool, barn, etc. The home buying public needs to be REFERENCE Installers: Installers carry this industry sold on the fact that they have purchased Jantrania, A.R. 1998. “Are We Ready for on their backs. We all have an interest in a lot with a resource that can save them the 21st Century?” 7th Annual helping them improve their understand- money if they protect it, or cost them Conference Proceedings. National ing of systems and their job control more money if they ignore it or allow Onsite Wastewater Recycling Association

...... July-August 2004 . 19 The "New" OSSF’s— A Change for the Better or…? By Jeff A. Snowden, P.E., OS5636

n Central Texas, prior to the new OSSF there are numerous other considerations the common trade-offs of lower up front IIrules of 1997, low-pressure dose sys- besides a low price. When we only costs with higher ongoing costs. They tems (LPDs) were the most common supply the low price solution without are not advised of the unfortunate reality OSSFs being installed. Now, about 6 advising the customer of the totality of of the inability of most service persons to years later, LPDs are one of the least the issues involved in their decision, maintain a more complex, or maybe just common systems. The most common we create what is now our current different and less common system. In system now being installed in Central problem—an unintended consequence. fact, they are not even advised of the Texas is an aerobic treatment unit (ATU) shortcomings of the "old" OSSFs. On a statewide basis, ATUs with surface with either surface dispersal or subsur- application are often the cheapest system It is not surprising that homeowners are face drip dispersal. In fact, nearly 50% to install. They are, therefore, the system increasingly dissatisfied with their of all systems permitted in Texas are of choice for most builders. When a OSSFs. They rightfully feel that each such systems. The market has changed surface application field won’t fit due to and all of us in the OSSF industry are dramatically. Has this change been for site constraints, the most common alter- responsible for advising them of their the better? native is to use the same ATU, tanks, and options, of the advantages and disadvan- Undoubtedly, the intention of the new controls, but to strap on some additional tages of these options, and of a list of OSSF rules was to improve environmen- parts and think that they are now using owner’s responsibilities and system. When tal and public health protection. Perhaps subsurface drip dispersal fields instead. we blindly supply only the cheapest another intention was to provide OSSF’s The designers and installers of such sys- solution, or only supply the solution that, that are designed and permitted for less tems are not aware of their limitations, in our biased opinion is best, we create flow per home, thereby encouraging and the eventually homeowners are and advance homeowner dissatisfaction. homeowners to use less of our increas- understandably dissatisfied when the sys- We generally do not provide the home- ingly limited water resources. Like tem limitations result in alarms, soggy owner with the information to make everything in life, however, good inten- yards, or bad odors. their own best decision, and they are tions can have unintended consequences. becoming increasingly dissatisfied. In contrast, and on the other end of the Such is the case in our OSSF industry. spectrum, there are occasions where For instance, we don’t tell the homeowner The following statement is just a fact decision processes work to provide an that their system, whether "old" or "new", of human nature. If we do not under- extremely expensive and unnecessarily is now only designed and permitted to stand the value of something, we look to complex OSSF solution for a property. handle 60gpd per bedroom plus one obtain it at the least price. So it is in the While all involved in the decision instead of the pre-1997 value of 120 or construction industry at large. Because process are well educated, and well 150gpd. We don’t tell them that, on the the construction industry is unfamiliar intended, the homeowner again receives average, 60 is not such a bad number, but with the myriad of issues associated with an OSSF solution with which they are that the system may have troubles at OSSF’s, they tend to value cheap price quite dissatisfied. Nowhere in the entire flows above 60, or when their flows go to over all other considerations. Again, it’s decision process of an OSSF solution is the low and high ends of their usage spec- just human nature. the homeowner considered. These two trum. We don’t tell them that all OSSFs, examples reveal an unintended conse- even their "old" OSSF, must be pumped We OSSF professionals, on the other quence of "new" OSSFs—homeowner regularly. We don’t universally comply hand, should clearly understand that dissatisfaction. with the rules, even, by telling them about what kind of a system they have serving Note: For the benefit of the reader, the Homeowners are left with the results of a their house. We are so short sighted that word "new" is in quotation marks, decision process that usually excludes we don’t even help them understand that because they aren’t really new. While them completely. On the one hand, and they would be best served by voluntarily there are brands that may be new, ATU’s, most commonly, the chosen OSSF solu- contracting for a service agreement for drip, and the like, are OSSF solutions that tion is selected only on the lowest up preventative maintenance reasons Ð even have been around since as early as the front cost. On the other hand, the OSSF on an "old" OSSF. 1950’s. They’re "old" to a minority of solution is selected on only the naturally homeowners, designers, installers, regula- biased opinions of the designer (and Let’s pursue some of the technical short- tors, and homeowners. They’re only occasionally the regulator). In general, comings of the "new" OSSFs. How do "new" to the majority of people since the homeowner is not advised of the you design for peak flows? How many their rise in popularity due to the Texas options available to them, along with the gallons per minute or per day do you OSSF rules of 1997. advantages and disadvantages of each of plan on, above the average daily flow? these options. They are not advised of How do you accommodate solids

20 . July-August 2004 ...... management? How many gallons per providing homeowners answers to at of the new OSSF rules of 1997. The day of solids will accumulate before the least these most basic of concerns. pen, like the sword, cuts both ways. system must be pumped? What do your What was voted into law, can be voted While there are an entire list of other calculations show the probable pump out out. What was excluded (plumbers, concerns, most all of these other concerns time frequency? If you want to increase for example) can be included. If the can be largely addressed by involving the solids retention, what additional steps dissatisfaction levels continue, voters homeowner, or at least putting ourselves will you need to take to maintain the may persuade their Legislators to in the homeowner’s shoes and considering performance of the treatment process? reconsider all this OSSF stuff that their perspective. If designers, regulators, What consideration do you give to the is making voters so dissatisfied. installers, and service providers would lack of homeowner participation in the take the extra step of considering and Remember: When the end user operation of their OSSF? Do provide involving the homeowner, several good perceives little value in a product or designs or systems that require them to things would happen. Obviously, we service, they then focus only on clean their filters or refill their chlorinator would have fewer complaints from obtaining that product or service at when you know they won’t? Are you, as homeowners. Perhaps less obviously, we the cheapest price. There is only one a regulator, requiring devices or programs would have more secure, more profitable shining example of success in being that complicate, and do not improve, the businesses, and more enjoyable jobs. perceived as the cheapest, and that is performance of the system? Have you Wal-Mart. None of us has Wal-Mart’s taken into account odor management or A more secure and more profitable business structure, and even more control? Can you give your customer a business is the subject of next edition’s importantly, there is only one Wal-Mart. dispersal field that satisfies their desire article. To let you know what’s coming, They have eliminated almost all other for something other than a slab? however, here’s an excerpt: low priced competition. Target is All of the above shortcomings can Here is a chilling thought for those of hanging on as a distant second, but be easily addressed, and should be you who wish to be in this business for when you get to third, K-Mart, you addressed on the very next OSSF you the long haul. Builders only succeed see the problem with succeeding in design, permit, install, or license. These by building what homeowners want. business while always being cheap. are items that will dramatically improve Homeowners are the real customers. There are many more examples of the satisfaction level of the homeowner. Also, homeowners vote. Votes are business failures from being too cheap We have had 6 years to learn this busi- what motivate the Legislators. The than too expensive… ness, so there is really no excuse for not legislature is who directed the writing

...... July-August 2004 . 21 Operation, Maintenance & Monitoring —the Wave of the Future in On-site Wastewater Management Kit Rosenfield, Accredited Septic Monitoring

he evolution of innovative technologies with help from However, Standard 40 requirements for most OEM programs programs like NSF Standard 40 testing, have brought address the issue of dispersal maintenance. This important ele- TTa new level of understanding regarding the need for ment is considered to be one of the three main components of Operation, Maintenance & Monitoring of On-site Wastewater the system is rarely discussed. As an example, purging, balanc- Treatment Systems. While some begrudge the mandate for OM&M ing and monitoring of Pressure Dosed Systems is absolutely as set forth in the Standard 40 testing, it has at the same time. critical to the performance and longevity of such a system. Leveling the playing field has brought industry attention to the Similarly, the servicing of Drip Dispersal Systems and fact that all On-site systems require routine service. Disinfection Units is equally important. Drip Dispersal Systems involve filters, air vent/vacuum breakers and often automated The question now becomes, who is going to perform all this valves that must be checked regularly. Disinfection Units such work? I believe it needs to begin with basic training. Programs as chemical injection need testing and verification along with such as the NAWT Inspector Training and Accreditation maintenance of the injection unit. UV units must be checked Program and an upgrade to NSF Inspector Accreditation are and routinely cleaned to ensure performance. valuable for Service Providers to understand the basics of on- site treatment and dispersal processes. And soon, the Consortium How about that first component of the On-site system, the user? of Institutes will be offering a comprehensive O&M Training This, in my opinion, ties directly into the discussion of Standard Curriculum to take us to a new level of expertise. In addition, Gravity System maintenance. Is the recommendation of routine many equipment manufacturers already offer specific training pumping on a set schedule really the answer? Many Pumper's for their OEM equipment. This is a valuable service to those would say, absolutely! Here is a little food for thought: what if who already have the basics, (and could be a dangerous service you convince your clients to have their systems set up with access for those who don’t). risers for easy entry and then have a routine tank inspection, say ever year or two. You would check solids levels to determine accumulation and need for pumping, check tank integrity, then discuss the findings, including any unusual conditions with the homeowner. This would accomplish three huge things. ¥ One, it provides for interaction and the opportunity of education to the system owner. ¥ Two, since this service could typically be performed in less than and hour, it would allow you to perform a number of inspections in the same neighborhood. ¥ And three, it would greatly reduce the hauling and disposal fees for septage, a growing concern at least in my area.

This strategy will typically result in reduced cost to the home- owner along with education, and will result in increased profits for the Pumper/Inspector—and an important win, win scenario for all involved.

All the way around, whether it be Standard Gravity Systems or Enhanced Treatment, there is tremendous opportunity in the field of On-site Wastewater Treatment Systems Operation, Maintenance & Monitoring.

Kit Rosenfield has working in the Environmental field since 1976 and is a Certified Industrial Wastewater Treatment Plant Operator, and accredited by both NAWT and NSF International as a Wastewater Treatment Systems Inspector. He also serves on the COWA Board of Directors.

22 . July-August 2004 ...... NOWRAE, R S OOL SPECIAL TECHNICAL EDUCATION SESSIONS L E- REC AIM RECYC U SE & !

PRE-CONFERENCE PROGRAMS – SUNDAY, NOVEMBER 7, 2004 (separate registration fee) Tw o new pre-conference workshops are featured this year: Introduction to the Qualified Installer Education and Training Course for Onsite Systems and Re-using, Recycling & Reclaiming Wastewater. These workshops take place at the Albuquerque Hyatt Regency Conference Center, on Sunday, November 7, 2004 from 8 a.m. to 5 p.m. They are followed by the Conference Opening Reception in the Exposition Halls at 6 p.m.

Introduction to the Qualified Installer Education and Training Course for Onsite Systems 8 CEU’s – Sendero Ballroom

This Introductory Course addresses the installation prac- Safety and professional practices of system installations tices of available technologies within the onsite industry. is another important topic to be covered, especially with It provides participants with valuable information on the legal and liability issues that exist in today’s business world. basic components of the installation process and update service providers on the skills needed to ensure water The afternoon topics focus on the installation procedures quality protections. It is the introductory session to and practices for septic tanks and soil dispersal fields NOWRA’s future education and training certification (trenches, bed, mounds). There will also be a session program. on proper pump installation and an overview of procedures for media filters. Following the course, Who should attend? individuals will go to the Exposition Hall to visit the All professional service providers—this program is not just largest gathering of equipment manufacturers and limited to installers. With today’s regulations and the future suppliers within the industry. use of onsite systems, all members of the industry benefit with the knowledge of competent installation practices. Why You Should Attend This Education & Training Course! What You Will Learn and Use? YOU CANNOT AFFORD NOT TO…your future depends The course begins with an overview of the industry’s upon it! NOWRA, as the largest association representing issues addressing the status of installation practices and the industry professionals, provides the premier of why this program and future certification is both needed credentialed educators and professionally experienced and important to the onsite industry professional. practitioners as instructors within the onsite world. No Participants gain knowledge about NOWRA’s ongoing other high level of education and training exists for the work with the Consortium to produce a comprehensive industry professionals. Qualified Installer Education & Training Course leading to certification, and how it relates to the NEHA certification Further, the industry is changing. Credentialing require- program currently being developed. NOWRA is advocat- ments of professionals in the onsite industry is now ing a national legislative initiative requiring mandatory occurring in many states issuing licenses. Participating in certification of all professions within the onsite industry. these programs will soon be a requirement to obtain your (See NOWRA’s website for more details on how you can professional license. become involved.) Education Course Instructors Major topics in the morning sessions include two opening This course will be con- presentations about the ongoing efforts of NOWRA and ducted by Dr. Bruce 2004 NEHA to establish the Installer Certification Program. This Lesikar (Texas A&M TECHNICAL presentation is designed to explain how these University) and Dr. James EDUCATION CONFERENCE activities relate to NOWRA’s new 2004-2005 Grassroots Anderson (University of & EXPOSITION Legislative Initiative. Other topics during the morning Minnesota) who are also ALBUQUERQUE E, RE IM! L -U LA C S C session focus on the business characteristics of installer providing the new educa- RECY E & RE operations including ethical responsibilities, how to develop tion and training materials quality contracts and agreements, and successful techniques and developing this to managing the regulatory and permitting processes. program for NOWRA. NOWRA

...... July-August 2004 . 23 NOWRAE, R S OOL SPECIAL TECHNICAL EDUCATION SESSIONS L E- REC AIM RECYC U SE & !

PRE-CONFERENCE PROGRAMS – SUNDAY, NOVEMBER 7, 2004 (separate registration fee)

RE-USING, RECYCLING, AND RECLAIMING WASTEWATER WITH DECENTRALIZED SYSTEMS WORKSHOP 8 CEU’s – Fiesta Room

Water supplies are being heavily taxed and in many situa- information provided in this session. It is targeted to help tions becoming very limited with governmental agencies you understand the steps required for the design and per- putting limits on use. The era of unlimited water use in mitting process. More importantly, it also addresses the many parts of the country is over. These issues are not issue as to how to get elected officials and the public to only directed to drier climates, but are now being applied support this concept? to areas considered to have sufficient water supplies. Never before has there been such significant interest in Why You Should Attend this Workshop! the practices and procedures of re-using and recycling All wastewater is recycled to the environment in one form treated wastewater on site. NOWRA is responding to that or another. How we can best maximize its reuse so that information interest and education need. we reduce the strain on our valuable water resources is a critical component for may future programs in several What You Will Learn! geographic areas of the U.S. The Re-use, Recycling & This day-long workshop provides basic information on Reclaiming Wastewater Workshop is designed to give ¥ water and nutrient balance in reuse; attendees insights into the application of existing and ¥ microbiology of recycling/reuse; new concepts, with valuable case studies illustrating examples ¥ EPA reuse guidelines, and of ongoing operations. NOWRA’s technical education ¥ challenges for large and small scale recycling systems and sessions brings to its members the most skilled and reuse of treated wastewater. credentials educators and professionals in the industry. The education and skills you receive in NOWRA’s work- The workshop also addresses integrating onsite and shops are not found anywhere else. cluster wastewater management concepts into the urban centralized wastewater infrastructure. Speakers NOWRA Workshop Leaders in this course represent a diverse group of academic, Under the direction of Dr. James Converse, the technical regulatory and practitioners—all of whom have designed education and professional expertise for this workshop will and implemented reuse systems. Additional time for be provided by Dr. Ted Loudon (Michigan State interaction between the speakers and the audience is University), Dr. Charles Gerba (University of Arizona), being allotted, and particularly during the concluding James Cicmance, U.S. Environmental Protection Agency, panel discussion. Dr. Robert Rubin (North Carolina State University) Troy Vassos (NovaTec Consultants), Fred Gains (Applied Water Who Should Attend this Workshop? Management Inc) and Dr. Kevin White (University of South If you are reading this infor- Alabama). There will also be a full afternoon session on

2004 mation, then you know you Recycle/Reuse on Tuesday, November 9. TECHNICAL need to be at this session. EDUCATION CONFERENCE It is a MUST ATTEND FOR & EXPOSITION ALL" designers/engineers, NOWRA’S POST-CONFERENCE PROGRAM ALBUQUERQUE

E, RE IM! installers, regulatory, and L -U LA C S C ACTIVITIES ALSO ADDRESS INSTALLATION RECY E & RE policy officials. Even PRACTICES AND RE-USE AND RECYCLING OF environmental organiza- NOWRA tions and the public will WASTEWATER IN THE PLANNED FIELD TRIPS. value greatly from the

24 . July-August 2004 ...... NOWRAE, R S OOL SPECIAL TECHNICAL EDUCATION SESSIONS L E- REC AIM RECYC U SE & !

Monday, November 8, 2004 SPECIAL WORKSHOP - Advanced Treatment NOWRA Opening General Session–– Systems using Mechanical Units – 8-10 a.m. – Sendero Ballroom Dr. Bruce Lesikar – 10 a.m. – Sage Room What are the challenges and issues facing the onsite indus- This special session will preview a new program developed by try in re-using, recycling and reclaiming wastewater with the American Decentralized Wastewater Association. decentralized systems. What are the actions needed to go Advanced treatment systems addresses the use of biological forward into the future. processes to improve effluent quality using suspended and/or attached growth treatment process. Also being presented is NOWRA’s 13th Annual Conference officially opens with a the subject of how the evaluation of the wastewater source Monday Morning General Session hosted by NOWRA’s assists in proper management of the biological growth within leadership. Setting the tone for the technical education the treatment system sessions occurring over the next two days with the theme conference message - re-use, recycling and reclaiming waste- WASTEWATER TREATMENT SYSTEM water with decentralized systems, a unique panel discussion OPERATION AND MAINTENANCE will address the issues, The Consortium of Institutes for Decentralized Wastewater ¥ What are the challenges and issues facing the onsite industry Treatment is offering a new course to professionals who service in re-using, recycling and reclaiming wastewater with decen- onsite wastewater treatment systems. Developed by a core tralized systems, and team of industry members as writers and reviewers from ¥ What are the actions needed to go forward into the future. around the country, this project is funded by the Water Environment Research Foundation through a grant from the Moderated by John Mori, Director for the Small Flows Clearing U.S. EPA’s National Decentralized Water Resources Capacity House, invited panelists include: Development Project. A preview and highlights of this program ¥ Valerie Nelson, Center for Decentralized Wastewater will occur at the NOWRA Technical Education Conference and ¥ Dr. Robert Rubin. University of North Carolina Exposition on Monday at 3:30 p.m. (See separate article, pg. 34.) ¥ James Kriessel, formerly with U.S. EPA The Operations & Maintenance Service Provider Program ¥ Dr. Robert Siegrist, Colorado School of Mines for the Onsite Wastewater Treatment Industry is a standardized ¥ Douglas Ebelherr, NEHA President method for evaluating wastewater treatment, distribution and ¥ Dr. Richard Otis, National Decentralized Wastewater dispersal technologies. The program establishes standards for Capacity Development Project operation and maintenance activities. Standardization of mainte- nance practices reduces the time for evaluating system function, streamlines the collection of information, improves communica- tion with clients, and helps service providers compete for jobs. The result is an efficient and effective evaluation of wastewater treatment systems. POST-CONFERENCE PROGRAM – WEDNESDAY, NOVEMBER 10, 2004

A SPECIAL NOWRA INFORMATION FORUM NOWRA FIELD TRIP – 8:30 A.M. TO 3 P.M. – PRESENTING THE NOWRA MODEL (Separate registration fee, includes lunch and transportation – PERFORMANCE CODE DRAFT REPORT EARLY SIGN-UP ADVISABLE) If sufficient interest and regis- 9:00 A.M. – Pavilion Ballroom tration materializes, two field trips may be scheduled for Conference Attendees. This session is devoted to the presentation of the long awaited draft report, being developed over the past 3 years Onsite Systems designed for Recycling and Reuse and by NOWRA’s Model Code Committee. Chairing the Forum Systems being installed. Plans are underway for a site tour will be Mike Corry and Jean Caudill, with subcommittee that illustrates recycling and reuse of wastewater in difficult chairpersons participating on a panel discussion. Watch the and rocky condition. It also includes a site demonstrating NOWRA website for additional information and the how ultra violet treatment is used for a commercial facility. availability of the draft document If sufficient interest exists, a second site tour is available to visit a cluster development being installed. Additional information on these plans will be updated in September and placed on NOWRA’s website.

...... July-August 2004 . 25 NOWRAE, R S OOL SPECIAL TECHNICAL EDUCATION SESSIONS L E- REC AIM RECYC U SE & ! ONSITE SYSTEMS AND TECHNOLOGY A to Z A COURSE FOR ALL ONSITE PRACTIONERS, PUBLIC OFFICIALS, STUDENTS, BUILDERS AND REALTORS

The original A-Z Course was developed for the 2000 Septic Tanks and Pretreatment Methods – identifies the NOWRA annual conference. It is a basic course to understand- way that raw wastewater is treated physically through the ing how onsite systems have evolved over the past 25 years— septic tank, grease filter or other pretreatment device. It and the baseline information needed to work in this industry. shows how physical methods can work to provide the best Because of the overwhelmingly positive response to this quality effluent for eventual treatment in the aerobic system course, it has been offered as a separate track at every annual that follows. conference. In 2004, this course has been updated and changed in order to provide the latest baseline information Advanced Methods of Onsite Wastewater Treatment – in technology and practices. Leaders from the best academic features the principles of advanced pretreatment, together with institutions and technical experts from the U.S. and Canada topics including ATU, media filters and sand filter, peat filters share their knowledge and skills with attendees. There is and textile filters. Effluent quality parameters are also presented. no other comparable course like this one in the U.S. Soil-based Treatment Systems – fully describes the most The A-Z Course provides fundamental education for a common type of onsite system. This session review the various broad audience. It is structured to meet the needs of several types of systems and the mechanisms for treatment efficiency. audiences: for people new to the onsite industry needing to The best way to make the system last indefinitely will be quickly understand the many aspects involved in onsite; for described. individuals responsible for making regulations affecting onsite systems; for professionals who have been working in the business and Hydraulics and Effluent Distribution – explains how gravity- want to increase their understanding of all aspects of the systems; based and pump-based hydraulics work to get the effluent for instructors from training centers who want to improve their moved to different places for treatment. Methods for distributing own training courses. The two-day course presents valuable effluent into soil or another medium will be outlined and the information about the essential areas to be addressed in onsite underlying hydraulic theories are also given. systems, with CEU’s given to onsite industry professionals. Installation of an Onsite System – provides important History of Wastewater Treatment and Onsite Systems – information to avoid having failures stem from faulty installation. shows how humans have struggled with their wastes over the From the pipes to the tanks to the fields, every step in the centuries. The development of indoor plumbing and the subse- installation procedure is critical for the long-term success and quent need for a way to treat the outgoing wastes are covered, life of the system. As presented in this session, the basics of with particular emphasis on the evolution of onsite systems. installation and examples of how the process can have checks and balances to optimize the process demonstrate how to fol- Chemistry of Water and Wastewater – describes the nature low the right path to success. of the water molecule and its ability to dissolve, suspend and move other things and how these properties are critical to our Operations and Maintenance – is a topic that is becoming understanding of wastewater treatment. This session covers more important across the US, as regulators address issues the basic features of this anomalous molecule before diving affecting non-point sources of pollution. It is important to keep deeper into the topic. each onsite system operating so that they functions well for the owner. This topic is a critical factor in the success of onsite Microbiology of Wastewater Treatment – shows how systems, and protecting an owner's investment. turning wastewater into clean water involves the participation of many types of microorganisms. The session introduces the Land Use and Zoning – encourages effective planning to different types of microorganisms that live in the septic tank incorporate onsite into land-use plans and to stop using septic and in the soil, aerobic treatment unit, sand filter or other regulations as the de facto land-use tool. With the advent of treatment system that purify the wastewater before returning advanced treatment system and performance-based codes, it to the water environment. the importance of planning and zoning as a land-use method has become more obvious. Examples of good and bad land-use Soils and Site Selection – describes the genesis of soils, how planning will be given and success stories will be told. Learn they can be differentiated and how different ones will work how to plan land use and provide onsite wastewater treatment. with onsite systems. It shows how most onsite systems send the effluent from the septic tank into the local soils for treat- ment, and how important it is to understand the structure and function of soils.

26 . July-August 2004 ...... Ron Behrmann Albuquerque

NOWRA’s 13th Annual Technical Education Conference takes place this year within the beautiful surroundings of Albuquerque, New Mexico. Albuquerque is the gateway to northern New Mexico, the portal through which most domestic and international visitors pass before traveling on to Santa Fe and Taos.

Our conference will be held at the Hyatt Regency Hotel, which is centrally located in the cities premier location, otherwise known as The District. From the rocky crest of Sandia Peak at sunset, www,marblestreetstudio.com one can see the lights of this city of almost half a million people spread out across 16 miles of high desert grassland. As the sun drops beyond the western horizon, it reflects off the Rio Grande, flowing through Albuquerque more than a mile below. Only 5 minutes from the hotel you will be able to enjoy shopping in Old Town, a unique southwestern village with a beautiful and intact plaza. During the day, downtown Albuquerque may be all suits & heels, but at night it boasts a hip nightlife scene. There are several live music and dance clubs, most all are within walking distance of each other – and located in the newly renovated Main Street. A "must stop" is Skip Mizels – southwestern store – for some of the greatest buys in jewelry and gifts to be found in the region. www,marblestreetstudio.com Southwestern Culture Numerous attractions throughout the area include the National Atomic Museum, the Hispanic Cultural Center, the Indian Pueblo Cultural Center, the New Mexico Museum of Natural History, Albuquerque Aquarium & Botanic Garden and Rio Grande Zoo. Also, don’t forget a drive on historic Route 66 or a visit to the top of the Sandia Mountains or the Sandia Peak Tramway (there is also a world renown Gourmet Restaurant to view sunsets that are unbelievable)! Route 66 is well worth the drive if only to see the rust that time has left - and, you must watch out for the "roadrunners" that race through the fields. Old court motels still line the street with many of their funky 50’s signage.

Touring in Albuquerque Also available are group-chartered tours. Because of the numerous activities, this information will be provided at the NOWRA booth for attendees to make their own plans and reservations. To arrange a tour on your own, please contact Destination Southwest Tours at (505) 766-9068.

Half day tours include: Hot Air Ballooning; a day’s ride to see historic and cultural Santa Fe; Sandia Peak; Tramway/Wine Tasting; Turquoise Museum & Old Town, El Pinto Cooking School, Master www,marblestreetstudio.com Cooking Class with Celebrity Chef, Four Wheel Tour, Hiking at Tent Rocks, Golf, Mountain Bikes, Llama Hiking Excursion, Fly-Fishing, Rio-Grande Float Trip and Horseback Riding and Skeet Shooting.

Full day tours include: Santa Fe, Santa Fe Gallery & Progressive Lunch, Santa Fe via The Turquoise Trail, Acoma Sky City Pueblo, Bandelier National Monument/Los Alamos, The Jemez Mountain Trial & Banderlier National Monument, The High Road to Taos, Chaco Canyon National Historic Park, Meet Albuquerque, Shopping Along Route 66, Mountain Biking, Whitewater Rafting and Guided

Ron Behrmann www,marblestreetstudio.com Fly-Fishing Expeditions.

Hotel Location, Directions & Transportation The Hyatt Regency is located on 330 Tijeras, Albuquerque. From the Albuquerque International Airport, take Yale Avenue. Exit to Gibson Boulevard. Turn left onto Gibson. Proceed to I-25. Travel north to Dr. Martin Luther King Avenue exit. Proceed west on King to 6th Street to Tijeras. The hotel is on Tijeras on the right. An airport shuttle service is available for $20.00. www,marblestreetstudio.com Airlines Most major airlines offer discounts for groups of 10 or more. More information can be obtained by calling the airline directly. Airlines serving Albuquerque include Delta, Southwest, American, America West, Continental/Northwest and Frontier.

www,marblestreetstudio.com ...... July-August 2004 . 27 NOWRAE, R S OOL L E- REC AIM CONFERENCE SCHEDULE RECYC U SE & ! SATURDAY, NOVEMBER 6, 2003 12:00 Noon GOLF TOURNAMENT 8:00 a.m. NOWRA Board of Directors Meeting Particioants meet iat the Isleta Eagle Golf Course – Albuquerque Hyatt Board Room Francis Hammersmith, NOWRA Program Manager Agenda: Financial and Business Reports, 2004 Conference Lunch is included and group will return to the hotel by 5:00 p.m. Update, Committee Reports, 2005 Membership Strategies, 2005 Election Results – Preparations for the December 3:00-6:00 p.m. Conference Registration Planning Session 2nd Floor – NE Conference Center This meeting is open to members and committees to participate Lobby with Board members in the ongoing work of the Association Exhibitor and Pre-conference Program Materials Pick-up On site registration for the pre-conference programs SUNDAY NOVEMBER 7, 2003 7:00 a.m.–5:00 p.m. Conference Registration 9 a.m. to 4:00 p.m. Exhibitor-Set-Up 2nd Floor – NE Atrium Area Exposition Halls Pavilion and Materials pick up and registration for pre-conference and Enchantment Ballrooms full conference sessions. Special arrangements are made for exhibitors to have access for early set-up of their booths. 7:00–9:00 a.m. Continental Breakfast 2nd Floor – Atrium Area 5:00 p.m. NOWRA WELCOME RECEPTION EXPOSITION HALLS – Pavilion & 8:00 a.m.– 5:00 p.m. PRE-CONFERENCE PROGRAMS Enchamtment Ballrooms Introduction to NOWRA Installer Education & Training Hyatt Regency Conference Center Course Grab your "partner" or a "friend" and join us for the opening of Sendero Ballroom – 1st Floor, Albuquerque Hyatt Hotel the conference exposition. Plans for a fun-filled evening and Recycle/Reuse Reclamation of Wastewater for "a taste of the old southwest" are in place. We look forward Decentralized Wastewater Systems to meeting old and new friends and most of all to view the Fiesta Room – 2nd Floor – Atrium Area, Albuquerque Hyatt Hotel fabulous exhibits of our industry’s experts. MONDAY, NOVEMBER 8, 2004 8:00 a.m. OPENING GENERAL SESSION EXPOSITION HALL OPEN HOUSE Sendero Ballroom The Exhibit Halls are open – all day on Monday, November NOWRA’s 13th Annual Conference officially opens with a 8 for builders, contractors & realtors to attend free of charge and Monday Morning General Session hosted by NOWRA’s visit with NOWRA equipment manufacturers and suppliers. leadership, and setting the tone for the technical education Exhibitors are also encouraged to invite their clients. NOWRA sessions occurring over the next two days. is working with the New Mexico Builders and Contractors 8:00 a.m. NOWRA Spouse & Guest Associations and in surrounding states with advance publicity of Hospitality Room this event inviting them to visit NOWRA’s exhibitors and learn Parlor Suite, 2nd Floor, Atrium area, near more about your products and services. Please invite any the NOWRA Registration Center and will potential customers and pass the word on to others you would open. like to attend! Registration and name tag are required. Information on area activities will be provided by the Albuquerque Visitors Center and the New Mexico state hosts. 5:00–7:00 p.m. State Leaders Meeting Fiesta Room – 2nd Floor Atrium Technical Practices Committee Meeting Hyatt Board Room TUESDAY, NOVEMBER 9, 2004 7:00 a.m.-5:00 p.m. Conference Registration 2nd Floor NE Atrium Lobby 7:00–7:45 a.m. PRAYER BREAKFAST – Dr. Ted Loudon Materials pick up and registration for all conference sessions. Hospitality Parlor Suite, 2nd Floor Atrium 7:00 –9:00 a.m. Continental Breakfast The annual NOWRA prayer breakfast has become a tradition Exposition Halls and a highlight for many at the meeting each year. This is a time when we meet to share what God is doing in our lives Education Committee Meeting and to pray for the concerns of NOWRA. All are welcome and Fiesta Room – 2nd Floor Atrium encouraged to attend. Participants pick up breakfast items and go to room. 28 . July-August 2004 ...... NOWRAE, R S OOL L E- REC AIM CONFERENCE SCHEDULE RECYC U SE & !

TUESDAY, NOVEMBER 9, 2004 9:00 a.m. TECHNICAL EDUCATION SESSIONS BEGIN (Included in the full conference registration fee) NOWRA’s annual (See full details in Conference Program Schedule) Awards Lunch is an important highlight to recognize and honor the dedicated volunteers and NOWRA Industry members who Noon to 2:00 p.m. NOWRA MEMBER RECOGNITION have donated their time and support to building the Association. & AWARDS LUNCHEON Invited Guest Speaker: Honorable William Richardson, Sendero Ballroom Governor, New Mexico

WEDNESDAY, NOVEMBER 10, 2004 POST CONFERENCE PROGRAM 7:00 –9:00 a.m. Continental Breakfast – Atrium Area 9:00 a.m. National Consortium Institutes 8:00 –9:00 a.m. NOWRA ANNUAL Committee Meeting – MEMBERSHIP MEETING Fiesta Room Pavilion Ballroom Contact Dr. Bruce Lesikar for registration details and proposed This annual meeting, as required by NOWRA By-laws, enables meeting agenda. attending members to ask questions of our leaders, about the operation and future plans for the Association. A report on 2004 8:30 a.m. NOWRA FIELD TRIP DEPARTURES committee and program activities, financial update will be distrib- If sufficient interest and registration materializes, Two Field Trips uted, the newly-elected 2005 Officers and Board of Director may be scheduled for Conference Attendees (separate fee and members will be introduced. pre-registration required - box lunch & transportation provided) 9:00 a.m. A SPECIAL NOWRA INFORMATION Installing Onsite Systems for Recycling and Reuse – FORUM – PRESENTING THE and a unique cluster development NOWRA MODEL PERFORMANCE Plans are underway for a site tour that illustrates recycling and CODE DRAFT REPORT reuse of wastewater in a difficult and rocky conditions; another This session is devoted to the presentation of the long awaited site shows how ultra violet treatment is used for a commercial; draft report, being developed over the past 3 years by NOWRA’s and a third option exists to visit cluster developed that is being Code Committee. Chairing the Forum will be Mike Corry and installed. More information will be updated on NOWRA’s Jean Caudill, with subcommittee chairpersons participating on a website in September. panel discussion. Watch the NOWRA website for additional information and the availability of the draft document.

PRELIMINARY CONFERENCE SCHEDULE Saturday-Nov 6 Sunday-Nov 7 Monday-Nov 8 Tuesday-Nov 9 Wednesday-Nov 10 Conference Registration 7:00 a.m. Pre-Conference and Conference Registration Legislative/Government Exhibitor Registration & Education Committees Materials Prayer Breakfast Parlor Suite 8:00 a.m. Opening General Session NOWRA Annual NOWRA Board of Membership & Board Directors Meeting Pre-Conference Workshops Sendero Ballroom Sendero & Fiesta Rooms 8:00 - 10:00 a.m. Meeting Post-Conference Session 9:00 a.m. Exhibitor Set-up Exhibit Hall Open All Day Technical Sessions for Public—Contractors, Presentation of the Draft Pavilion and Enchantment 9:00-12:00 NOWRA Model Ballrooms Realtors, Builders Sendero/Fiesta/Sage 8:00 a.m. to 6:00 p.m. Performance Code Technical Field Trips 10:00 a.m. Technical Sessions Consortium Meeting 10:00 a.m. to noon 9:00 a.m. Sendero/Fiesta/Sage 12:00 p.m. NOWRA Golf Tournament Conference Registraton All Break Refreshments AWARDS LUNCH Isleta Eagle Golf Course Opens in Exposition Halls Sendero Ballroom Lunch on your own 2:00 p.m. Technical Sessions Technical Sessions See Conf. Program See Conf. Program 5:00 p.m. Exhibit Hall Reception Exhibit Hall Festivities Exhibit Hall Tear Down and Opening Committee Meetings State Leaders/Fiesta Room Open Time for Technical Practices/Hyatt Board Room Committee Meetings ...... July-August 2004 . 29 R NOWRALE, E- CLAI S OO R U E M EC YC SE & R ! NOWRA ANNUAL GOLF TOURNAMENT CONFERENCE (WE PLAY RAIN OR SHINE – NO MAKE-UP RAIN DATE} RESERVATION INSTRUCTIONS WHO 2004 Conference attendees, guests, and even friends WHAT A great day on a fabulous golf course, contests, prizes, The full regular registration fee includes access to all education sessions, break beverages, lunch, range balls, door prizes, hats refreshments, the Technical Exposition, WHERE Albuquerque Isleta Eagle Golf Course Exhibitors’ Welcome Reception (Sunday WHEN Saturday, November 6, 2004 – evening), NOWRA’s Member Recognition Meet at Golf Course at Noon – Tee-off at 1:00 p.m. & Awards Luncheon with invited guest speaker, Honorable William Richardson, WHY To relax, have fun & support NOWRA Governor, New Mexico (Tuesday after- FORMAT Modified Scramble – Best Ball noon), Wednesday’s Special Industry WHAT ELSE Awards for lowest 3 net scores and lowest scoring group Workshop—Presentation of the NOWRA HOW MUCH $100 per golfer - $400 per foursome - $500 per foursome Preliminary Model Performance Code— and Conference Proceedings. + hole sponsor (includes hole sign); $100.00 per individual hole sponsor The daily registration fee covers the one- day access to education sessions and seminars, the Exposition, refreshment Unique Sponsor Opportunities breaks, and Conference Proceedings. $1000 Hole-in-One Sponsor – receives 2 free foursomes + 2 hole sponsor signs Guest fee includes access to the technical $600 Double Eagle Sponsor – receives 1 free foursome + 1 hole sponsor sign exposition, Awards Lunch, Exhibitors’ Welcome Reception, Hospitality Area, and $500 Eagle Sponsor – receives 3 free golfers + 1 hole sponsor sign refreshment breaks. $300 Birdie Sponsor – receives 2 free golfers + 1 hole sponsor sign DATES AND DEADLINES Registrations at the rates identified at REGISTRATION right must be RECEIVED by the dates listed. Regular Registration: Name September 1 through October 22, 2004 Late/onsite Registration begins October Company 23 and will be accepted ONLY at the Conference. Address REGISTRATION PROCEDURES Phone Fax e-mail # golfers • Materials will be provided at the conference registration desk. Team members: • No phone-in registrations can be accepted, although changes in previously made registrations may be handled fax or by phone with a follow-up fax. • Registration forms may be mailed with a check (payable to NOWRA) or credit card payment Single fee (per/person)______Team fee______information, or faxed with credit card information. All pre-registration forms must be received by October 22, 2004, and be accompanied by Sponsor Information payment in full in order to be processed. ■ Yes, I‘d like a hole sign @ $100 per/company ■ Yes, Contact me about providing items for goody bags CANCELLATION POLICY Registrations must be in writing, and are refundable until ■ Yes, contact me about providing a door prize October 22, 2004, but will be charged a processing fee of ■ Yes, contact me about other sponsorship opportunities $50.00. No cancellations are accepted after October 22, (beverage cart or photographs) 2004 and no refunds will be given after that date.

30 . July-August 2004 ...... NOWRA’S 13TH ANNUAL TECHNICAL EDUCATION CONFERENCE & EXPOSITION CONFERENCE RESERVATION FORM

Last Name (please print) First Name Name for Badge (if different from first name)

Company/Organization

Street Address

City State/Province Country Zip/Postal Code

Daytime Phone Fax Number E-mail

Membership Number Section Number CONFERENCE REGISTRATION FEES: Regular Registration is from Sept. 1 through Oct. 22, 2004. On site Conference Registration rates begin October 23, 2004 (at Conference) CONFERENCE FEES Regular Late Total Late registration is AT CONFERENCE ONLY 9/1 – 10/22/04 10/23/04 Member/Partner* Non-Member Member/Partner* Non-Member Full Conference NOWRA Members and Partnering Organizations* $425 $525 $475 $575 ______Daily Conference Rate NOWRA Members and Partnering Organizations* Please check the day you are attending. ■ Monday ■ Tuesday ■ Wednesday $275 $350 $300 $400 ______Special Student Fee (includes NOWRA membership) $125 $125 $125 $125 ______Pre-Conference Workshops Sunday, Nov. 7, 2004 $175 $225 $225 $325 ______Please check the workshop you are attending. Pre-registration is required in order to receive the workshop handouts. ■ Installer Qualifer Education/Training ■ Recycling/Reuse & Reclaiming Systems Other Fees Guest $75 $75 $75 $75 ______(includes Opening Reception, Awards Luncheon, Hospitality Room and gift) Sunday, Nov. 7, 2004 – Opening Reception $30 $30 $40 $40 ______Tuesday, Nov. 9, 2004 – Prayer Breakfast $15 $15 $15 $15 ______Tuesday, Nov. 9, 2004 – Awards Luncheon $40 $40 $55 $55 ______Wednesday, Nov. 10, 2004 – Onsite Systems Field Trip (includes box lunch) $75 $75 $75 $75 ______Saturday, Nov.6, 2004 – Golf Tournament Individual – $100 Foursome – $400 Foursome/Hole Sponsor – $500 ______(Please fill out complete golf registration form) TOTAL AMOUNT ENCLOSED *NOWRA Partnering Associations include: The National Association of Wastewater Transporters, the National Environmental Health Association, the National Ground Water Association, and the NDWRCD Project.

Mail completed form with check (payable to NOWRA) or fax PAYMENT INFORMATION Fed. ID Number: 593099430 your registration with credit card information. Registrations ■ Check ■ Visa ■ MasterCard ($50 processing fee for returned payments) are only accepted with full payment in U.S. dollars. After October 22, 2004, registrations are only accepted at the Credit Card No.______Exp. Date______Conference. $50 processing fee for returned payments. Print Name on Card ______■ Corporate ■ Personal NOWRA Conference Registration Billing Address for card: P. O. Box 1270 • Edgewater, MD 21037-7270 Name/Company______or fax credit-card-paid forms to (410) 798-5741 Please duplicate this form for additional registrations. Street______SEE WEBSITE FOR ONLINE REGISTRATION INFORMATION City______State______Zip______• • • INQUIRIES: 800-966-2942 • • • Security Number (3 digits) on back of card:______

Pmt. Recd ______Entered______Authorizing Signature for credit card:______Confirmed ______...... July-August 2004 . 31 Office Conference 123458' 678910 6'

18 17 16 15 14 13 12 11 10' 10' 19 20 21 22 23 24 25 26 7' ENCHANTMENT ROOM EXHIBITS EXHIBITORSS OO Board Mtg. Room REGISTRATION FIESTA A There are a few

MEETING ATRIUM exhibit spaces left. ROOMS HOTEL OFFICES ACT NOW! FIESTA B It’s not too late! RESTROOMS

PHONES FE SYMBOLS 601603 605 607 609 BREAK 721 FE AREA = COLUMN 7'

722 booth 10' 600 602 604 606 608 610 10' FE = FIRE EXTINGUISHER NOWRA FE 501 503 505 507 509 511 ELEV. 720 8'

718 SLEEPING 500 502 504 506 508 510 ROOMS FE 717 401 403 405 407 409 411 ADELANTE Consulting, Inc...... 19 716 10' Advanced Aerobic Programmer ...... 607 400 402 404 406 408 410 Advanced Drainage Systems...... 106-108 714

FE 301 303 305 307 309 311 American Decentralized Wastewater Assoc...... 10 TABLE 10'

American Manufacturing Co., Inc...... 401-403 EXPOSITION FOYER

712 PAVILION BALLROOM Bio-Microbics, Inc...... 603-605 300 302 304 306 308 310 FE 201 203 205 207 209 211 Bord na Mona ...... 510 TO 1ST LEVEL SENDERO BALLROOM 8' Clearstream Wastwater Systems, Inc...... 508 -OPENING SESSION -TECHNICAL SESSIONS 200 202 204 206 208 210 Concentric Enviro, Inc...... 408-410 -AWARDS LUNCH FE Concrete Sealant, Inc...... 718 711 101 103 105 107 109 111 7' Consolidated Treatment Systems, Inc...... 101-200 FE BREAK Containment Solutions, Inc...... 303 100 102 104 106 108 AREA Crane Pumps and Systems...... 411 Delta Environmental Products, Inc. . . . . 500-502-504 EPA...... 1 National Environmental Services Center, formerly Reactor Dynamics, Inc...... 405 Ecological Laboratories, Inc...... 105 National Small Flows Clearinghouse ...... 308 Rietschle Thomas Sheboygan, Inc...... 720 Ecological Tanks, Inc...... 400-402 National Precast Concrete Association ...... 712 Rochester Rotational Molding, Inc...... 111-210 EZFlow/Ring Industrial Group ...... 107-109 Natural Systems International, LLC...... 307 Royal Community Assistance, Inc...... 2 E-Z Set Tank Co., Inc...... 304-306 NCS Wastewater Solutions...... 506 SJE-Rhombus, Inc...... 604 F.E. Myers ...... 211 Netafim USA...... 309-311 SNS-Juggler Group Inc...... 608 F.R. Mahony & Associates, Inc...... 207 North American Wetland Engineering...... 407 Sta-Rite Industries/Wicor Industries ...... 206-208 Fralo Plastech...... 102-104 Norweco, Inc...... 609 Stone Environmental...... 209 Gast Manufacturing, Inc...... 301 NORWESCO, Inc...... 202-204 Tuf-Tite, Inc...... 203-205 Geoflow, Inc...... 501-600 Nozzalator, LLC...... 22 Water Environment Reseach Foundation...... 3 Goulds Pumps/ITT Industries ...... 602 NSF International ...... 302 Waterloo Biofilter Systems, Inc...... 606 Hoot Aerobic Systems, Inc...... 610 Orenco Systems, Inc...... 714-716 Wieser Concrete...... 717 Hydromatic Pump Co...... 310 Polylok, Inc...... 305 Xerxes Corporation ...... 505 Infiltrator Systems, Inc...... 503 Premier Tech Environment...... 507-509 Zabel Environmental Technology...... 406 MicroSepTec, Inc...... 511 Press-Seal Gasket Corporation ...... 404 Zenon Environmental, Inc...... 409 National Environmental Health Association ...... 4 Rain Bird Agri-Products, Inc...... 103 Zoeller Pump Co...... 201-300 32 . July-August 2004 ...... R NOWRALE, E- CLAI S OO R U E M EC YC SE & R ! CONFERENCE LODGING

Conference lodging will be at the Hyatt Regency Albuquerque Hotel, with a block of rooms reserved at a special rate of $89.00 for attendees. Other lodging facilities are also available in the area, but do not have a reserved block at a special rate. All Lodging reservations are to be made directly with the Hotels.

GUEST ROOM RESERVATIONS FORM

National Onsite Wastewater Recycling Association November 7-10, 2004 13th Annual Technical Education Conference & Exposition

Last Name (please print) First Name Company/Organization

Street Address City State/Province Zip/Postal Code Country

Daytime Phone Fax

Sharing Room With

Arrival Date______Arrival Time______Departure Date______■ Smoking ■ Non-smoking

Special rate for all attendees – Single/Double rooms are $89.00 + tax Check preferred type ■ Single ■ Double

■ Triple ■ Quadruple

■ American Express ■ Visa ■ MasterCard ■ Discover Card

Credit Card Number______Exp. Date______

Name on Card______

Signature (required)______

Please Note: All rates are subject to local taxes. Check-in time is 3:00 p.m. Check-out time is 11:00 a.m. Reservations by attendees must be received on or before Monday, October 25, 2004. At the cut-off date, Hotel will review the reservation pick up for the event, release the unreserved rooms for general sale, and determine whether or not it can accept reservations based on a space- and rate-available basis at the group rate after this date. Mail or Fax Form to: Hyatt Regency Albuquerque 330 Tijeras NW Albuquerque, NM 87102

Phone: 505-842-1234 (hotel direct) or toll-free 800-233-1234 Fax: 505-843-2675 ...... July-August 2004 . 33 TRAINING PROGRAMS TO IMPROVE AND STANDARDIZE WASTEWATER TREATMENT SYSTEM OPERATION AND MAINTENANCE

he Consortium of Institutes for Decentralized Wastewater Course locations, dates and contacts for: TTTreatment is offering a new course to professionals who The O&M Service Provider Program for the Onsite service onsite wastewater treatment systems. Developed by Wastewater Treatment Industry core team of industry members as writers and reviewers from around the country, this project is funded by the Water Tucson Arizona: August 24-25, 2004 Environment Research Foundation through a grant from the Kitt Farrell-Poe, University of Arizona U.S. EPA’s National Decentralized Water Resources Capacity 928.782.3836 [email protected] Development Project. Tacoma, Washington: September 16-17, 2004 The Operations &Maintenance Service Provider Program for John Thomas, Washington Onsite Sewage Association the Onsite Wastewater Treatment Industry presents a standard- 253. 297.2837 [email protected] ized method for evaluating wastewater treatment, distribution and dispersal technologies. The program establishes standards Kingston, Rhode Island: May 11-12, 2005 for operation and maintenance activities. Standardization of George Loomis, University of Rhode Island maintenance practices reduces the time for evaluating system 401.874.4558 [email protected] function, streamlines the collection of information, improves communication with clients, and helps service providers Brainerd, Minnesota: June 13-14, 2005 compete for jobs. The result is an efficient and effective Greg Miller, University of Minnesota evaluation of wastewater treatment systems. 800.322.8642 [email protected] Lectures are organized according to the treatment trains for various onsite wastewater treatment system configurations. Contact above for arrangements and associated fees. Individual components are discussed and key items that should be inspected are identified. Detailed instructions are given for evaluating and reporting the status of each component on EMPLOYMENT OPPORTUNITY operational checklists. Standardized operation and maintenance checklists are key to the training program. Advanced Drainage Systems, Inc. has a career opportunity for a Specification Engineer for the on-site wastewater market. Two-day courses are scheduled for the following locations. September 16-17, 2004, Tacoma, Washington. The primary responsibility for this position is to obtain and May 11-12, 2005, ingston, Rhode Island maintain various product approvals with state health depart- June 13-14, 2005, Brainerd, Minnesota. ments throughout the Southeast U.S. and assist Sales and The course package includes instruction, a manual describing Marketing Department with product training. Position will operation and maintenance procedures for the various tech- require approximately 50% travel. nologies, and standardized operational checklists. The individual we seek must be a self-starter who is able to Operation and maintenance providers, regulators who provide work independently. The ideal candidate will have 5 years wastewater management oversight and system designers will of related experience. benefit from the training program. For registration information, We offer a competitive salary, company vehicle and compa- visit http://www.onsiteconsortium.org and click on the ny paid health insurance. All employees are enrolled in a Practitioner Training tab. company paid Employee Stock Ownership Program The Consortium of Institutes for Decentralized Wastewater (ESOP). Treatment is a group of universities, institutions and training If you are looking for a position with a company that will entities organized to develop training materials and class afford you the opportunity for growth and advancement, curricula, and to conduct research benefiting the onsite please send your resume in confidence to resume@ads- wastewater treatment industry. pipe.com or fax to 614-658-0204. Contact: Bruce Lesikar Visit our website at www.ads-pipe.com for more informa- [email protected] tion about our company, products and services. 979.845.7453 We are an Equal Opportunity Employer.

34 . July-August 2004 ...... What Equipment Do You Need Right NOW! NOWRA Members Can Preserve Cash and MarMVF Vista Financial Get Better Equipment with Financing Solutions from Mar Vista Financial!!! Call Us!! We Can Help!!

Highlights Equipment NEW OR USED EQUIPMENT! A wide variety of capital equipment Financed: from Back Hoes, Chain Trenchers, ¥Low Credit Score OK Ram Hoes, Rock Saws, Service Vehicles, Trucks, Track Hoes, ¥Poor Cash Flow OK Excavators, etc.

¥ Lease Programs from A-D Credit Transaction Range: $5,000 to $100,000

¥Refinance / Cash Out Programs Available Product Characteristics: 2 to 8 year term depending on the type of equipment ¥Great Financing Rates Available Fixed rate level payment. ¥ Deferred Payment Plans Reduced/Seasonal payment programs available

¥ Free Equipment Locating Srvc. Refinance & Cash Out Available

¥ Competitive payments, Always! New and Used Equipment

I would like to take advantage of Mar Vista’s great Equipment YES!! Financing Options. Fax this page to Chad @ 714-628-1162

Company Name:______Telephone:______

Company Contact:______Fax:______

Email Address:______Best Time to Call:______

What type of equipment are you needing to finance?______

How much does the equipment cost?______Is the equipment new or used?______

Do you need seasonal or deferred payment options?______

Do you need to refinance or take cash out of any existing equipment?______

If yes, what type of equipment and how much?______

Any other details we should know about?______

We will be calling you shortly to discuss your current situation and to determine what types of financing options will be best suited for you. You may also call Chad Castle at 877-499-6843.

...... July-August 2004 . 35 NOWRA 2005-2007 Board of Directors Cand

Applicant Board Category Employment and position Work/affiliation, expertise, credentials

Sara H. Christopherson Academic Extension Educator - University of Minnesota University of Minnesota PhD in progress in Water Resource Science Emphasis: Modeling Wastewater Characteristics from Single Sources

Robert "Bob" Himschoot Service Provider Crews Environmental System B.S. Forest Management and 20 yrs Installations & Cleaning - Florida experience in the onsite industry Owner FOWA Board of Directors NOWRA Gov Relations

Tim Mayer Regulator Registered Sanitarian M.S. in Public health - 22 years in the onsite Polk County Health Dept, Florida industry

Brian McQuestion Manufacturer - Supplier Controller and sales manager; B.A. Accounting - 15 years in the onsite Lake Shore Burial Vault Co, industry; President of the Wisconsin Onsite Brookfield, WI Association

Richard Otis Designer - Engineer Vice President BS in Geophysics, MS & PHD in Civil and Applied Technologies Environmental Engineering; past NOWRA Owens Ayres & Associates Board member, Technical Practices Committee; and Model Performance Code Committee

Sam Robertson Manufacturer Environmental Specialist and B.S. Biological Science and an MBA. Has Regulatory Affairs Manager also worked as an environmental public Ring Industrial Group health official and regulator in the industry for over 31 years.

Carl W. Thompson Manufacturer Vice President of Marketing and M.S. in Civil Engineering and MBA; working in Government Affairs; the onsite industry for over 15 years; Infiltrator Systems, Inc. member of the NOWRA Model Performance Code Committee

Leanne Whitehead Designer-Engineer Industrial Marketing Manager B.S., Mechanical Engineering Tennessee Valley Authority Worked in onsite industry for over 15 years. 2003 NOWRA Conference Co-chair; TOWA Secretary

36 . July-August 2004 ...... NOWRA members will receive ballots to vote on five persons from this list of idate Profiles candidates to fill vacant Board positions. Information is also on NOWRA’s website

Specific area of Willingness to serve Perspectives on Critical issues interest on on Board future directions NOWRA should address industry issues

Contributing to NOWRA’s My work will provide mutual ben- There is a definite need to have a NOWRA needs to be the voice in Washington educational programs efits to NOWRA, Minnesota's national clearinghouse for education for the Onsite Industry. Most states programs and implementing the education program and state to help fill the gaps in state programs. do not have the capability or resources to deal model performance code NOWRA chapter. I bring these with national issues. NOWRA needs to help skills and knowledge which will its constituents in developing models/codes help make NOWRA a stronger to deal with new technology. The industry is organization. expanding so quickly and many professional and states need help in determining appro- priate use that is protective of public health and the environment.

Promoting managed With the support of a strong NOWRA should position itself as the NOWRA has the potential to organize state decentralized onsite management team and organi- universal voice and represent all associations and help educate federal agen- wastewater systems vs zation, the ability to devote time onsite wastewater manufacturers, cies, planners, engineers, developers, central sewers to NOWRA's work is ensured. engineers, installers, and service homebuilders as well as installers and companies before the USEPA and pumpers to the advantages of managed state governments as needed. decentralized onsite wastewater systems. To continue NOWRA’s work will take dedi- cation, perseverance and financial resources from its membership.

Promoting onsite sys- Improving the technology and NOWRA members rely on the asso- NOWRA has the unique opportunity to be tems as a viable and image of onsite systems must be ciation to keep the onsite industry on the national leader in demonstrating industry beneficial method of accomplished on a national the cutting edge through encourage- capabilities and respectability sewage treatment and scale. ment of improved treatment tech- disposal nologies and its image.

Developing state asso- NOWRA is the best way to orga- Assisting the membership in resolv- It is critical that NOWRA organize state ciations and improving nize the states effectiveness; ing regulatory problems on the state associations as the federal government is their effectiveness Wisconsin's experiences could and local level. expanding its control over the onsite indus- be of value to other States try; to do that the states need to adopt per- efforts formance codes.

Integrating onsite decen- Essential to this position is NOWRA needs to take a leadership It is important that NOWRA continue to tralized wastewater and understanding the essential role in the future direction of the strengthen its reputation as an organization municipal technologies leadership role of Board mem- onsite decentralized industry - that fairly represents all sectors of the indus- in development of water- bers in promoting the industry, increasing the awareness and try at the national and local levels. shed-wide comprehen- participating in policy-making, knowledge of systems with the pub- sive plans under third raising the standards of practice lic and policy officials. party management to and improving the marketplace. sustain water quality and improve our quality of living.

Working to promote the I believe my knowledge and NOWRA should increase its leader- It is critical for NOWRA to address on a con- model performance code long-term experiences within the ship role in the industry by taking tinual process, efforts to bring in all interested and building strengths industry can assist with the advantages of new opportunities parties to work towards unified industry goals. of the state groups. growth and continued develop- with groups and organizations. Many political officials and members of the ment of NOWRA as "the voice" public are unaware of the full percentage of of the onsite industry. the nation that is served by onsite systems.

To use my government Completing the work of the NOWRA should create opportunities NOWRA's future is tied to the successful affairs expertise to edu- model performance code for the for its members while at the same implementation of the model performance cate decision makers onsite industry is the most time protecting public health and the code that also require sound decisions and and support enabling important task. environment. a stronger dialogue with state (and legislation for decen- province) policy officials tralized systems.

Promoting the industry To use my skills to pursue the To see that NOWRA's board contin- NOWRA needs to focus on issues that and developing its premise that decentralized ue to focus on making the most of make it easier to do business and methods strengths. wastewater systems are an even our respective strengths to pursue to preserve and protect the environment. greater and viable infrastructure new opportunities. solution than perceived.

...... July-August 2004 . 37 SPOTLIGHT Member Products & Services SJE-Rhombus Controls Introduces New SJE MilliAmpMasterTM Low Current Control Switch

SJE-Rhombus¨ announces the addition Common applications for the SJE of the SJE MilliAmpMasterTM control MilliAmpMasterTM control switch switch. This mechanically-activated include low current control panels and control switch is designed to activate low alarms such as the Installer Friendly current control panels and alarms. SeriesTM and Data Minder¨ control pan- els. PLC (programmable logic con- The SJE MilliAmpMasterTM low current troller) panels, IS panels with intrinsical- control switch offers many features at an ly safe barriers, and solar applications affordable price! represent other common functions for the SJE MilliAmpMasterTM. This wide-angle control switch provides reliable low current control for AC and SJE-Rhombus Controls has been a lead- DC applications in potable water, waste- ing manufacturer of quality liquid level water, and sewage applications. The controls for the water and wastewater internal switching mechanism has sealed industry since 1975. For additional gold cross-point contacts for reliable low information and pricing on SJE- current operation. The SJE MilliAmpMasterTM Rhombus products, please visit Contact: Jennifer Oemichen, Marketing control switch is available as both a nor- www.sjerhombus.com Specialist mally open model (high level) and a nor- <../Documents%20and%20Settings/jeno/ SJE-Rhombus mally closed model (low level). This Application%20Data/Microsoft/Word/w 22650 County Highway #6 control switch has passed NSF Standard ww.sjerhombus.com> , phone 1-888- Detroit Lakes, MN 56502 61 protocol by an approved Water Quality DIAL-SJE (1-888-342-5753) or 218- Phone: 218-847-1317, ext. 363 Association laboratory and is UL Listed 847-1317, Fax 218-847-4617, or email Fax: 218-847-4617 CSA Certified. [email protected]. Email: [email protected]

DELTA ENVIRONMENTAL PRODUCTS, INC. ANNOUNCES NEW ADVANCED WASTEWATER TREATMENT PRODUCT LINE "ECOPOD & BIOPOD SERIES"

Delta Environmental Products Inc. is proud to announce a new line of Onsite Wastewater Treatment Products. The new "ECOPOD & BIOPOD Series" are Fixed Film, Advanced Wastewater Treatment Systems. These products will be marketed under the regis- tered trade name "ECOPOD" & "BIOPOD".

Five years in development, this new line of products will cover a treatment range from 500 to 100,000 gallons per day. The residen- tial system, the "ECOPOD" is NSF Class I certified. The larger commercial system designs above 1,500 gallons per day will be marketed under the trade name "BIOPOD".

The new Fixed Film, Advanced Wastewater Treatment "POD’S" are suitable in many different tank sizes and configurations, and for easy retrofit where allowed. They have been designed to significantly reduce Nutrients, as well as BOD and TSS. The "ECOPOD" and "BIOPOD" can be paired with all commonly used disposal methods, in particular, the Delta Pre-Engineered Drip Disposal Systems.

Delta plans to formally unveil the exciting new line of products at the upcoming NOWRA Conference in Albuquerque, New Mexico in November 2004. [patent’s and registered trademarks applied]

38 . July-August 2004 ...... July-August 2004 . 39 JULY 2004 - SPECIAL CONFERENCE MARKETING UPDATE!

The NOWRA Office is continuing with an aggressive marketing campaign for the 13th Annual Conference in Albuquerque, NM. This Conference is targeted to be the most successful event to date. Albuquerque is a great location, and offers more things to do than we have time available. You may want to consider coming in early - and bringing spouses. It’s a great opportunity to go Holiday shopping (some merchants are providing special discounts), while some folks are off at the golf tournament. Great Airline Fares via Southwest & Delta as well as our room rate at $89.00 are really great deals!

1. NOWRA Conference Booth spaces are 75% filled (this includes both rooms). Both halls are open all day on Monday, Nov. 8, for builders, contractors & realtors to attend free of charge. Exhibitors are also encouraged to invite their clients. NOWRA is working with the New Mexico Builders and Contractors Associations and in surrounding states with advance publicity of this event. We are inviting them to visit NOWRA’s exhibitors and learn more about your products and services. Please invite any potential customers and pass the word on to others you would like to attend! 2. Please provide any promotional information we can use to publicize products and services. 3. A major public relations effort is underway to promote NOWRA businesses and products throughout the US -- Hope you have signed up for the "online locator!" 4. Additional "conference announcement" post cards are available if you desire to send them to your clients. Please let us know. 5. Deadline REMINDERS - Please Note the Items Below! ✦ The Conference Program goes to press on September 30, 2004. All company information for the Exposition profile section must be revised and signed, before being published. NO APPROVED COPY—NO PUBLISHING. ✦ Deadline for reserving prime advertising space in the Conference Program is extended to September 15, 2004. ✦ All Advertising copy must be submitted to NOWRA by September 24, 2004. ✦ Send all advertising copy to NOWRA - P.O. Box 1270, Edgewater, MD 21037 - or via email at [email protected]. ✦ Please provide the name of each person in the conference booth before September 1, 2004. The fee for each additional booth member is $150.00 (only provides a badge for the exhibit area and meals for Sunday thru Tuesday.) ✦ After October 1, 2004, only one name change is allowed on the booth personnel badges. After the one allowance, a $25.00 charge will be made for every change initiated. ✦ Booth payments must be paid in full by August 31, 2004, or the space will be released. ✦ Contact the Hyatt Regency Hotel at 505-842-1234 to reserve your sleeping room before October 15, 2004.

NEW MARKETING AND PROMOTION OPPORTUNITY FOR 2005 NOWRA is producing a 2005 calendar to be distributed free to all conference attendees and later to each NOWRA member and business. This calendar is unique to NOWRA and the onsite industry and is expected to become a hot commodity! • Each month features a full-page, full-color promotion of a company’s product in a visual setting illustrating the successful use of an onsite system, beginning December 2004. •Each featured company receives 50 complimentary calendars and the opportunity to purchase more for use as client gifts. (Just visualize the impact of your message located on a regulators wall! • Each month features two key messages. ~A brief "tip" on caring for and managing an onsite system, and ~A "fact" dispelling a commonly held "myth" about onsite systems. • Dates of all 2005 state group and organization activities and meetings are listed. • This opportunity is limited to 12 companies - so far, eight months have been sold.

NOWRA has embarked upon a major national marketing and publicity campaign to raise awareness about the products and service of NOWRA member companies and about the national conference. This information is also listed on the website.

Again, we thank you for supporting our collective work within NOWRA and the onsite industry. Together we are truly making a difference! Please do not hesitate to contact our headquarters’ office if you should have any questions or concerns.

2005 Business Benefit Program will be available October 2004.

40 . July-August 2004 ......