Other ways to provide feedback

We encourage you to discuss any concern or complaint with the Consumer

Visit our website: You can provide your feedback any time on the feedback section Feedback of our website: www.ncnhealth.org.au

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Name: Address:

If your feedback is a complaint and after Email: discussion with the hospital you are not

Phone: can be found by contacting: Once completed, please return your feedback Health Complaints Commissioner 26/570 Bourke Street, VIC 3000 one of the ‘Feedback’ boxes situated in each P 1300 582 113 department, or via email or post to: Aged Care Quality & Safety Commission GPO Box 9819 Melbourne VIC 3001 Free call: 1800 951 822 Nathalia Campus 36-44 McDonell St, Nathalia VIC 3638 Rights Information & Advocacy Centre T (03) 5866 9444 PO Box 1763 VIC 3630 E [email protected] P (03) 5222 5499 Campus 24-32 Broadway St, Cobram VIC 3644 PO Box 252, Cobram VIC 3644 NDIS Quality and Safeguards Commission T (03) 5871 0777 P 1800 035 544 E [email protected] Campus Disability Services Commissioner 2 Katamatite Rd, Numurkah VIC 3636 P 1800 677 341 PO Box 128, Numurkah VIC 3636 T (03) 5862 0555 E [email protected] Published: August 2020 Tell us about your experience Your feedback I would like to see the following improvements: You are encouraged to complete this form at any time when: Please provide us with as much detail as possible. Attach extra pages to this form if • You would like to compliment our services needed.

• You want to recognise the good work My feedback is regarding a: being carried out; Compliment Suggestion Complaint • You feel stress, concern, or are unable to move forward – something that we have Tell us about your experience done makes you happy or unhappy. Please tick the campus: What we will do: Nathalia Cobram Numurkah • feedback and the outcome; What service did you require or use? • We will ensure your concern is followed up as soon as possible; Additional comments: • We will assist you to arrange an external advocate if this is required. The best part of my experience was:

I didn’t like:

Thank you for your feedback. It is greatly appreciated.