2012 The entire site of "Social Responsibility" as of January 31, 2013 Contents 01 CSR TOP 03 Message from the President 05 Toray Group's Corporate Social Responsibility 08 CSR Guidelines 11 CSR Road Map and KPI 15 History of Toray's CSR Activities 18 External Commendations 19 For Our Customers Green Innovation Businesses 20 Moving Forward with the Green Innovation Business Expansion Project 22 Promoting Life Cycle Management 23 Initiatives for Green Innovation Businesses 24 Promoting Recycling Product Safety and Quality 26 Product Safety and Quality Policies 27 Initiatives for Product Safety 29 Initiative for Quality Assurance 30 Respecting the Eight Basic Consumer Rights CSR Procurement 31 Toray Group’s Procurement and Purchasing 34 Toray Group Distribution Initiatives 37 Initiatives to Improve Safety in Distribution 40 Discussion with Distribution Companies Recognized for Their Outstanding Quality 42 For Our Employees Human Rights Promotion and Human Resources Development 43 Committed to Human Rights 45 Retaining Core Staff 46 Developing Human Resources to Create New Value 48 Developing and Promoting Staff at Overseas Group Companies 51 Promoting Diversity 54 Creating a Positive Workplace for Employees Occupational Safety 56 Occupational Safety and Accident Prevention Activities 59 Distribution Safety Initiatives 61 For Our Shareholders Corporate Governance and Management Transparency 62 Toray Group Corporate Governance 64 Implementing CSR Activities and Improving CSR Education 66 Information Disclosure Principles Corporate Ethics and Legal Compliance 67 Corporate Ethics and Legal Compliance Code of Conduct 68 Emphasizing Corporate Ethics and Legal Compliance 71 Antitrust Law Compliance 72 Disclosure of Information Regarding the Ethical Treatment of Laboratory Animals Risk Management 73 Risk Management System and Initiatives 76 Business Continuity Plan Initiatives 77 Initiatives to Protect Personal information 78 For Society Communication 79 Toray Group Stakeholder Dialogue 80 Communication with Customers 81 Communication with Stockholders and Investors 83 Communication with Business Partners 84 Communication with Employees 85 Communication with the Media 86 Communication with Local Communities Social Contribution Activities 88 Toray Group Social Contribution Activities 89 Results of Toray Group’s Social Contribution Activities in Fiscal 2011 90 Promoting of Science and Technology 91 Raising up Future Generations 93 Contributing to Local Communities and Protecting the Global Environment as a Good Corporate Citizen 94 Major Social Contribution Activities Safety and the Environment 98 Ten Basic Environmental Rules 99 Safety, Health, Accident Prevention and Environmental Preservation Management 103 Implementing the Fourth Medium-Term Environmental Plan 105 Initiatives to Fight Global Warming 108 Voluntary Reduction of Atmospheric Emissions of Chemical Substances 110 Initiatives to Prevent Air and Water Pollution 113 Initiatives to Reduce Waste 115 Environmental Risk Management 116 Environmental Accounting 119 Biodiversity Initiatives 122 Environmental Data 124 CSR Report Highlight 1. Driving Innovation with the Power of Materials 125 Driving Innovation with the Power of Materials 127 Green Innovation with Toray Materials 2. Building Businesses with Deep Roots in the Community to Promote Local Development 132 Building Businesses with Deep Roots in the Community to Promote Local Development 135 CSR initiatives at Synthetic Textile Mills and Acryl Textile Mills 3. A Single Ball Can Build Bridges between Many People and Communities 138 A Single Ball Can Build Bridges between Many People and Communities Disaster Response 141 Disaster Response in the Aftermath of the Great East Japan Earthquake 143 Responding to Major Flooding in Thailand Global Environmental Activities 145 Global Environmental Activities Comparative Table with ISO 26000 Subjects 146 Comparative Table with ISO 26000 Subjects 1 HOME Social Responsibility Page options Print this page Message from the President Toray Group's Corporate Social Responsibility For Our Customers For Our Employees Since its founding, Toray Group has been dedicated to making social contributions through business activities based For Our Shareholders on the Corporate Philosophy of “contributing to society through the creation of new value with innovative ideas, For Society technologies and products.” The Group promotes bolstered safety, accident prevention, environmental preservation, and corporate ethics and compliance to fulfill its corporate social responsibility (CSR) as its top priority management CSR Report Highlight theme. The goal is to excel as a corporate group that delivers exceptional value to each and every one of its stakeholders. CSR News Development of Science Technology Jan. 17, 2013 [Malaysia] Global Environmental Activities Malaysia Toray Science Foundation (MTSF) CSR Reports Download 19th MTSF Prize Presentation Ceremony (Nov. 26, 2012) Jan. 17, 2013 [China] Comparative Table with ISO 26000 Subjects Toray Industries (South China) Co., Ltd. (TSCH) Moonwalkers 2012 in Hong Kong (Nov. 10, 2012) Subject Index Jan. 17, 2013 [Japan] Toray Industries, Inc. TORAYCA® Solar Car on Fire!! Wins Back-to-Back Titles! (Sept. 18-28, 2012) Aug. 23, 2012 [Malaysia] Toray Industries (Malaysia) Sdn. Berhad (TML) Penang Bon Odori Festival 2012 (July 21, 2012) Aug. 21, 2012 [China] Toray Industries (H.K.) Ltd. (THK) Toray Group Used Clothes Recycling Program in Hong Kong (Aug. 6, 2012) 2 3 HOME Social Responsibility Message from the President Page options Print this page Message from the President Toray Group's Corporate Social Responsibility For Our Customers For Our Employees For Our Shareholders For Society CSR Report Highlight Last year Japan experienced the devastation of the Great East Japan Earthquake and ensuing tsunami, which in turn led to CSR News a serious accident at a nuclear power plant. The nation will continue to deal with the vast impact of this disaster for many years to come. Then, later in 2011, wide areas of Thailand were hit by major flooding. Development of Science Technology Experiencing these challenges throughout the year, we could not help but be strongly reminded of the need for total disaster preparedness. Determined to learn from these tragedies, we are completely revamping Toray Group’s disaster Global Environmental Activities response systems and will continue doing all we can to help people in the disaster-affected areas to rebuild. Since its establishment in 1926, Toray has been in the materials manufacturing business, driven by a keen focus on CSR Reports Download advanced research and development. Our management priorities have always been safety, accident prevention and environmental preservation, along with corporate ethics and legal compliance. Comparative Table with ISO Beginning in the 1960s, Toray started to establish plants outside of Japan, becoming one of the first Japanese firms to 26000 Subjects pursue global business expansion in earnest. Today, Toray is a multinational corporate group employing 40,227 people at a total of 231 subsidiaries and affiliates—100 in Japan and 131 in 22 other countries and regions around the world—as of Subject Index March 31, 2012. In the fiscal year ended March 31, 2012, Toray Group recorded consolidated net sales of 1,589 billion yen. Throughout this history, Toray has remained firmly grounded in the materials industry, guided by the strong belief that materials can change the world. Motivated by Toray Group’s Corporate Philosophy, “contributing to society through the creation of new value with innovative ideas, technologies and products,” we have been working to help solve the various issues the world faces by researching and developing innovative materials and useful applications for them. This is how we strive to fulfill the commitments we made to stakeholders in Toray Group’s Corporate Missions, in other words, how we work to realize our management philosophy. Management Highlights in Fiscal 2011 May 11 – 12, 2011 August 25, 2011 September 14 – 15, 2011 November 1, 2011 President Nikkaku attends the 8th Toray and Uniqlo Co., Ltd., hold a Toray holds the 2011 Toray President Nikkaku flies on the Asian Chemical Fiber Industries joint press conference to announce Advanced Materials Exhibition. inaugural flight of the Boeing 787 in Federation Conference held in the new HEATTECH® line of winter Japan. Taipei, Taiwan, in his capacity as clothing. president of the Japan Chemical Fibers Association. December 24, 2011 December 25 – 29, 2011 January 24, 2012 March 17 – 22, 2012 President Nikkaku visits two Toray President Nikkaku visits Beijing, President Nikkaku travels to Seoul, President Nikkaku visits three Toray Group subsidiaries in Thailand to Wuhan, and Chengdu in China, and South Korea, to meet with Sukwoo Group subsidiaries in the United check the damage caused by inspects the reverse osmosis Hong, minister of the country’s States, and meets with the flooding and the progress of membrane production plant at Ministry of Knowledge Economy. governor of Rhode Island and other recovery efforts. Toray Blue Star Membrane (Beijing) state officials. Co., Ltd. In April 2011, Toray Group introduced AP-Growth TORAY 2020, a long-term corporate vision that provides a unified roadmap of the management challenges we will address over the next decade. To begin implementing the first three years of this vision, we launched the medium-term management program, Project AP-G 2013. Under the AP-Growth TORAY 2020 long-term corporate