2. Business Activities 1. Company Overview 3. Business Activities 4. Business Activities 5. Data 6. Other (Transportation Segment) (Real Estate and Hotels Segment) (The Other Segment)

Bus Services Transportation Segment — Overview Number of Services by Route (as of June 1, 2020) 100 million yen 100 million yen No. of services 2,000 1,763 1,787 1,798 400 1,670 1,688 1,706 1,704 1,716 1,766 1,662 Route name (restated) Total JR Kyushu Bus 1,403 292 1,500 274 274 300 Nogata 139 139 257 Sanyo Main Line Ureshino 61 61 198 1,000 200 Chikuho Main Line Shimonoseki Hokusatsu ※ 55 55 Local bus Subtotal 255 255 Wakamatsu 56 500 100 Mojiko – 8 Kokura Moji Fukuoka – Kagoshima 40 4 2011/3 2012/3 2013/3 2014/3 2015/3 2016/3 2016/3 Jono Fukuoka – Yamaguchi 10 6 0 0 Keisen Saitozaki Fukuoka – Hiroshima (daytime) 18 6 2017/3 2018/3 2019/3 2019/3 2020/3 Shin-Iizuka Gotoji Line Reclassified in Meinohama Yoshizuka Fukuoka – Hiroshima/Fukuyama (overnight) 2 1 accordance with (100) Umi Fukuoka – Izumo (overnight) 2 1 (99) (105) new segment Hakata (114) (110) Haruda Tagawa-Gotoji (132) ( categories ) Nishi-Karatsu Soeda Shin- – Miyazaki 32 16

(149) Tosu Expressway bus (200) Shin-Tosu Miyazaki – Oita 12 2 Operating revenues (from external customers) (left) Operating income (right) Karatsu Line Subtotal 172 44 Note: Figures from FY2011/3 to FY2019/3 show results under the former segment classification. (See page 15.) Imari Kubota Total 427 299 Kurume Yoake Kyudai Main Line Line Oita Sasebo ※: including scheduled sightseeing buses Hizen- Chikugo-Funagoya Haiki Yamaguchi Bungo-Mori Shin-Omuta Shonai Omura Line Shin- Bung-ogi Railway Services Tamana Ferry Services Aso Houhi Main Line Higo-Ozu Isahaya Fukuoka – :213 km Port terminal Route Summary Busan Nagasaki Uto Service suspended due to Hydrofoil ferry Fukuoka: Hakata Port International (as of March 31, 2020) Misumi natural disasters BEETLE (191 seats): Terminal （as of August 31, 2020） 3 hr 5 min travel, Tsushima: Hidakatsu Port Shin- 2–3 round trips/day International Terminal Number of train lines Operating Kilometers No. of Stations Electrification Ratio(%) Yatsushiro Yatsushiro Busan: Busan Port International Tsushima Passenger Terminal 1 288.9 4(11) 100 (Hidakatsu) Shin-Minamata No. of services Trunk Lines 8 1,042.9 297 95 Fukuoka – Busan: 2–3 round trips/day Izumi Kitto Line Tsushima (Hidakatsu) – Busan:76 km Yoshimatsu Tsushima – Busan: 1-2 round trips/day Local Lines 13 941.2 267 7 Miyazaki Hydrofoil ferry Miyazaki Airport Line BEETLE (191 seats): Minami-Miyazaki 1 hr 10 min travel, Total 22 2,273.0 568 59 Fukuoka Sendai 1-2 round trips/day Hayato Miyazaki Airport (Hakata) Tayoshi Notes: Number of stations in parentheses represent the number of stations including Kyushu Shinkansen Kagoshima Miyakonojo stations served by both Shinkansen and conventional lines. ※Service suspended on all routes（as of August 31, 2020） Sanyo Shinkansen Kagoshima-Chuo Trunk Lines Shibushi Local Lines Makurazaki Full restoration of Hohi Main Line Revenues from Railway Transportation and April 2016: Damaged by 2016 Kumamoto earthquakes, Operating Income in the Railway Business operation suspended on Higo-Ozu ~ Bungo-Ogi segment. July 2016: Operation restarted on Aso ～ Bungo-Ogi segment 100 million yen 100 million yen August 2020: Operation restarted on Higo-Ozu ~ Aso segment 1,800 300 1,501 1,511 1,514 1,473 (Hohi Main Line: entire Kumamoto ~ Oita segment open) 1,416 1,412 1,439 1,450 1,464 1,304 1,252 1,202 1,198 1,197 1,221 1,222 1,189 1,204 1,201 1,203 1,215 1,209 1,168 1,108 1,108 1,124 1,152 1,175 1,142 1,114 1,119 1,144 250 282 267 1,200 1,069 200 200

600 100

1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Before and after restoration of Aso Bridge area /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 0 0 (7) 2017 2018 2019 2020 /3 /3 /3 /3 (40) (39) (57) (53) (82) (89) (100) (109) (104) (122) (117) (115) (140) (136) (139) (145) (140) (168) (156) (183) (173) (203) (200) (208) (205) (207) (214) (232)

(280) (276) (300) 4 Railway transportation revenues (left) Operating income (right) 2. Business Activities 1. Company Overview 3. Business Activities 4. Business Activities 5. Data 6. Other (Transportation Segment) (Real Estate and Hotels Segment) (The Other Segment)

Current Status of Railway Business Transportation Data

Railway Transportation Revenues Passenger-kilometers Million passenger-km 100 millon yen 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 Passes 66 157 176 186 188 194 196 195 199 204 Passes 8 20 23 24 25 26 26 26 27 28 Other 423 1,666 1,605 1,639 1,674 1,735 1,655 1,809 1,832 1,745 Other 123 477 459 464 467 490 474 514 522 495

Shinkansen Subtotal 489 1,823 1,782 1,825 1,863 1,929 1,852 2,004 2,032 1,950

Shinkansen Subtotal 131 498 482 489 493 516 501 541 549 523 Passes 3,870 3,915 3,943 4,069 3,946 4,026 4,018 4,011 4,015 4,006 Passes 286 288 291 296 293 295 294 296 297 297 Other 3,714 3,149 3,198 3,287 3,329 3,421 3,320 3,319 3,237 3,102 Lines

Other 750 630 637 654 663 688 668 673 668 652 Conventional Subtotal 7,585 7,064 7,141 7,357 7,275 7,448 7,339 7,331 7,252 7,108 Lines

Conventional Subtotal 1,037 918 929 950 957 984 963 970 965 950 Passes 3,936 4,073 4,119 4,256 4,134 4,221 4,214 4,207 4,214 4,211 Passes 294 309 314 320 319 322 321 323 324 325 Other 4,137 4,815 4,804 4,926 5,003 5,156 4,976 5,129 5,070 4,847 Total Subtotal Other 874 1,107 1,097 1,118 1,131 1,179 1,143 1,188 1,190 1,147 8,074 8,888 8,924 9,182 9,138 9,378 9,191 9,336 9,285 9,059 Total Subtotal 1,168 1,416 1,412 1,439 1,450 1,501 1,464 1,511 1,514 1,473 Number of Passengers Index (FY1988/3=100) 109 132 132 135 136 140 137 141 142 138 Million 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 Railway Transportation Revenues(Short Distance*) Railway Transportation Revenues (Shinkansen), Passenger Load Factor Passes 196 201 203 211 206 212 213 215 217 218 Other 101 108 110 112 113 118 118 121 121 118 * Within 50 km Total on the Kyushu Shinkansen (Hakata－Kumamoto) Subtotal 297 310 314 323 319 330 331 337 338 337 100 millon yen 100 millon yen % Passes 1 2 2 2 2 2 2 2 2 2 300 600 60 541 549 523 Other 3 9 9 10 10 10 10 11 11 11 248 249 258 259 259 516 501 500 52 52 55 Shinkansen Subtotal 50 4 11 12 12 12 13 13 14 14 13 49 48 200 400 50 Note: Numbers of Shinkansen passengers have been restated. 300 45 100 200 40 Train-kilometers, Car-kilometers Million-km 100 35 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 0 0 30 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 2016/3 2017/3 2018/3 2019/3 2020/3 2016/3 2017/3 2018/3 2019/3 2020/3 Train-kilometers Railway transportation revenues (Shinkansen) (left) Shinkansen 3 9 10 10 10 10 9 9 9 9 Passenger load factor on the Kyushu Shinkansen (Hakata-Kumamoto) (right) Number of Rolling Stocks Conventional Lines 65 61 61 61 61 61 60 60 56 56 Total 69 71 71 72 71 71 69 69 65 65 Number of Rolling Stocks by Type(as of March 31, 2020) Car-kilometers cars Shinkansen 23 68 72 72 71 71 64 70 68 68 SL EL DL TEC EC DC PC Type Steam locomotive Electric locomotive Internal combustion locomotive Shinkansen Electric railcars Internal combustion railcars Passenger cars Other Total Conventional Lines 271 248 248 250 250 250 247 243 230 231 No. of車 rolling 両 stocks 1 0 9 136 1,184 296 10 29 1,665 Total 295 317 320 322 322 322 311 314 299 299

Rolling Stock Fiscal Year of Manufacture (as of March 31, 2020) Shinkansen 800 Series Shinkansen N700 Series ■Internal combustion locomotive ■Shinkansen ■Electric railcars ■Internal combustion railcars ■Passenger cars Fiscal year of manufacture: FY2004/3 to FY2011/3 Fiscal year of manufacture: FY2011/3 to FY2013/3 Conventional lines (electric railcars) Cars Fiscal year of manufacture: FY1979/3 to FY1987/3 150

100

Conventional lines (internal combustion railcars) Conventional lines (electric railcars) Conventional lines (internal combustion railcars) KiHa66/KiHa67 821 Series YC1 Series Fiscal year of manufacture: FY1975/3 50 Fiscal year of manufacture: FY2018/3 and thereafter Fiscal year of manufacture: FY2019/3 and thereafter

0 1 9 71 3/ 9 3 71 4 9/ 3 71 5/ 9 3 71 6/ 9 3 71 7 9/ 3 71 8/ 9 3 71 9/ 9 3 81 0/ 9 3 81 9/ 3 81 2 9/ 3 81 3/ 9 3 81 4 9/ 3 81 5/ 9 3 81 6/ 9 3 81 7 9/ 3 81 8/ 9 3 81 9/ 9 3 91 0/ 9 3 91 9/ 3 91 2 9/ 3 91 3/ 9 3 91 4 9/ 3 91 5/ 9 3 91 6/ 9 3 91 7 9/ 3 91 8/ 9 3 92 9/ 0 3 02 0/ 0 3 02 1 0/ 3 02 0/ 3 02 3/ 0 3 02 4 0/ 3 02 5/ 0 3 02 6/ 0 3 02 7 0/ 3 02 8/ 0 3 02 9/ 0 3 12 0/ 0 3 12 1 0/ 3 12 0/ 3 12 3/ 0 3 12 4 0/ 3 12 5/ 0 3 12 6/ 0 3 12 7 0/ 3 12 8/ 0 3 12 9/ 0 3 2 0/ 3 FY 5

Note: Excluding steam locomotives and other rolling stock 2. Business Activities 1. Company Overview 3. Business Activities 4. Business Activities 5. Data 6. Other (Transportation Segment) (Real Estate and Hotels Segment) (The Other Segment)

Build Sustainable Railway Services through Improvement in Earnings Improve Productivity Background Service ・Expansion of the Smart Support Station Providing guidance to customers from support center operators using camera and intercom equipment installed in stations Declining population in Kyushu, where the pace of the Increasing natural disasters in Kyushu Countermeasures for aging facilities Introduction of Assist Mars decline exceeds that in the nationwide population Average annual number of incidents with 80 mm or ・ more of precipitation in one hour in Kyushu Providing customer support from remote operators using ticket sales machines equipped with intercoms and remote operation functions Source: Estimated population nationwide and in the 7 prefectures of Kyushu times Source: Meteorological Agency Index (National Institute of Population Operations (2015 = 100) and Social Security Research) 20 110 ・Experimentations involving automatic driving systems 15 Implementing verification testing targeting the realization of self-driving trains, with a train crew member in the front of the train, but no train driver on duty 105 10 ・Expanding one-person operation 100.0 Advancing one-person operation while securing safety through the introduction of platform monitoring equipment and platform detection devices 100 5 Maintenance 95 93.7 0 Nationwide 1976-1985 1986-1995 1996-2005 2006-2015 year ・Maintenance and inspections utilizing drones and robots 92.2 Kyushu Scheduled removal of unnecessary assets 90 July 2012: Heavy rain in northern Kyushu ・ 2015 2020 2025 2030 year April 2016: Kumamoto earthquakes Natural phenomena Monitoring of railways for trains in operation July 2017: Heavy rain in northern Kyushu ・ causing notable July 2018: Heavy rain Promoting inspection laborsaving with the installation damage in recent years July 2019: Heavy rain on the rainy season front July 2020: Heavy rain of monitoring equipment on trains used to carry passengers Energy JR Kyushu will pursue earnings opportunities and work to increase future productivity in order to address market contraction due to a declining population, a decrease in the working population due to a declining birth rate and an aging population, the ・Development and introduction of energy-saving train cars Reducing energy expenses and maintenance expenses through the introduction frequent occurrence / increased severity of natural disasters, and aging facilities. of rolling stock with high energy efficiency ・Utilization of storage battery technology Reducing electricity consumption through the effective use of regenerative electric power Pursuing Further Earnings Opportunities Smart Support Station Automated rail welding machines ・Increase online sales ratio by enhancing convenience of online train reservation system ・Increasing urban area earning power ・Bolster yield management Safety confirmation ・Expand sales routes for JR Kyushu Rail Pass in cooperation with overseas travel agents and airlines Guidance ・Discovering tourism resources that utilize “Design & Story” trains

Internet Train Reservation Services: Yield* (Companywide (excluding Sales Amount and Unit Sales Taking on the challenge of new mobility services (MaaS) Number of Reservations, Sales commuter passes), Shinkansen) of JRKYUSHU RAIL PASS Kokura 10,000 reservations 100 million yen Yen/passenger-kilometer Yen/passenger-kilometer 10,000 tickets 100 million yen With a focus on rolling out seamless mobility services, planning to Hakata Shimosone 500 500 29 25 35 23.5 23.9 23.4 25 28.6 22.0 22.1 implement business alliances and start verification testing 28.5 28.5 457 28.4 28.3 Oita 400 400 28 20 ・Conclusion of business alliance agreement with Yufuin

313 28 24 25.1 Nishi-Nippon Railroad Co., Ltd., and DAIICHI KOUTSU SANGYO Co., Ltd. 23.7 24.6 266 24.5 300 300 23.5 21 22.5 22.9 15 ・Implementation of “my route” smartphone MaaS app together 207 23.2 with Toyota Motor Corporation and Nishi-Nippon Railroad Co., Ltd. Planning 200 200 23.0 14 10 143 386 22.9 verification 128 27 23 291 (Fukuoka City and Kitakyushu City) testing of MaaS 100 175 200 100 7 5 ・Announcement of plans for verification testing of MaaS (Yufu City, Oita Prefecture; Miyazaki City and Nichinan City, ) Miyazaki 0 0 0 0 0 0 2016/3 2017/3 2018/3 2019/3 2020/3 2016/3 2017/3 2018/3 2019/3 2020/3 2016/3 2017/3 2018/3 2019/3 2020/3 ・Targeting the establishment of a highly convenient public Kyushu Shinkansen Conventional line Number of reservations (left) Shinkansen(left) Unit sales(left) transportation network, JR Kyushu worked together with BRT restoration segment Nichinan Sales (right) Companywide (excluding commuter passes) (right) Sales amount (right) 6 * Revenues from railway transportation per passenger-kilometer Nishi-Nippon Railroad Co., Ltd., to increase train/bus connection convenience

(implemented at Shimosone Station from the March 2020 schedule revision) ※Area scope is an illustration