SERVICE CHARTER & GUIDE
i Dear guest,
AER TRE S.p.A. is glad to introduce you to the Antonio Canova Treviso Airport’s Service Charter 2020. This is the guide of all the services available at Treviso Airport, which can be useful for both arriving and departing passengers and their companions. In the first part you can consult the Service Charter, a document, based on ENAC regulations (Italian Civil Aviation Authority), which includes all the key quality indicators of the services provided by the airport. For each indicator, it is possible to see the level reached in 2019 followed by the set goals for 2020. In the second part you will find a guide about the services, provided by Antonio Canova Treviso Airport, with useful and updated information in order to make your travel experience more pleasant and comfortable.
The Service Charter is available on Treviso Airport’s website at the following link https://www.trevisoairport. it/en/at-the-airport/service-charter.html This is proof of our staff’s daily dedication to make the airport an excellent place for all the travellers who pass through it.
1 SUMMARY Antonio Canova Treviso Airport p.3
• About us: AER TRE S.p.A. p.4 • 2019 traffic data p.4 • Environment p.5
Service Charter 2020 p.6
• QUALITY p.7 • QUALITY INDICATORS p.7 • PRM PASSENGERS INDICATORS p.11 • COMPLAINTS p.13
Service Guide 2020 p.18
• AIRLINES p.19 • CHECK-IN AND BAG DROP p.20 • SECURITY CHECKS p.21 • BAGGAGE RULES p.24 • DOCUMENTS FOR NON-SCHENGEN FLIGHTS p.25 • IMPORTING GOODS p.25 • LOST OR DAMAGED BAGGAGE p.26 • SPECIAL ASSISTANCE AND SERVICES FOR PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY p.27 • CHILDREN p.29 • ANIMALS p.29 • WEAPONS TRANSPORTATION p.30 • LOST PROPERTY p.31 • AIRPORT’S MAP p.32 • ARRIVING AT THE AIRPORT p.34 • USEFUL NUMBERS p.36
2 Antonio Canova Treviso Airport
3 About us: AER TRE S.p.A.
Since 1996 Antonio Canova Treviso Airport has been part of the Venezia Airport system. SAVE S.p.A., the company that manages Marco Polo Venezia Airport, is the major shareholder of AERTRE (80%).
The airport operator, under the supervision of Enac (Italian Civil Aviation Authority), is responsible for administering and managing, according to transparency criteria and non-discrimination principles, the airport infrastructures and to coordinate and control the activities of the various private third parties that operate at the aiport or within its system.
The two airports are 20km apart and, because of their differences in structure and traffic, they represent a versatile airport complex.
Due to its geographic, structural and operational characteristics, Treviso Airport is used for scheduled domestic and European flights to a wide range of destinations, especially low-cost flights. The two airports are therefore complementary, and they constitute a well-balanced airport system, as part of an effective strategy of traffic specialisation.
2019 traffic data
North-Eastern Italy Airport Complex 2019 traffic data, with 18.454.413 passengers (+2,8% over 2018), shows its efficiency and also shows how this coordinated management approach allowed the potential of each airport to develop by offering a synergic coverage of the whole territory.
Treviso Airport registered 3.254.731 passengers in 2019, a decrease of 1,6% compared to 2018, due to the transfer of some Ryanair’s routes to Marco Polo Venezia Airport. This choice is part of the airline’s strategy to operate also in the main airports.
4 Environment
The operator of Treviso Airport gives a particular attention to customer service and to the environment. A significant level of monitoring and environmental protection activities have been carried out over the past few years: these make the airport a reference point regarding the sustainability and environmental compatibility of airport activity. In this respect, Aertre is accredited to the third level of Neutrality, according to the international standard Airport Carbon Accreditation, the Airport Council International’s specific project dedicated to airports committed to Carbon Footprint reduction.
5 Service Charter 2020
6 QUALITY
Antonio Canova Treviso Airport’s Service Charter provides a list of the key relevant indicators regarding the quality of service and the perceived travel experience of the passengers. This Charter follows the regulation shared by all Italian airports and clearly informs all airport users about the quality of the services.
The quality survey gives both quantitative (i.e. waiting time) and qualitative (i.e. services satisfaction level through surveys) results.
The following tables, which are split in 34 indicators identified and agreed by Enac, show the activities monitored by the Service Charter. Some of these monitored activities, in whole or in part, are gathered by third parties.
QUALITY INDICATORS
Quality standard Indicators Unit 2019 2020 Achievements Target
JOURNEY Overall perception of passenger satisfied and hand-luggage security passengers 99,9% 98,2% SECURITY screening (%)
OVERALL PRECEPTION OF satisfied Overall preception of personal passengers 100% 98,5% PERSONAL safety and security SAFETY AND (%) SECURITY
7 Punctual flights Overall flights punctuality (% on total 68,2% 75% departing flights)
No. of missing bags Total bags mishandled on on arrival / 1.000 departure 0,026‰ 0,015‰ departing (missing luggage on arrival) passengers
Waiting time (Min) between aircraft Luggage reclaim time of block-on and the the first bag after aircraft 14’00’’ 15’00’’ OVERALL FLIGHTS reclaim of the first block-on PUNCTUALITY piece of luggage in 90% of cases Waiting time (Min) between aircraft Luggage reclaim time of block-on and the the last bag after aircraft 20’00’’ 19’00’’ reclaim of the last block-on piece of luggage in 90% of cases Onboard waiting time Waiting time (Min) for the first disembarking after aircraft block- 1’11’’ 2’00’’ passenger on in 90% of case
Overall perception of satisfied airport services reliability passengers 100% 98% and punctuality (%)
satisfied Perception of toilet tidiness passengers 99,1% 94% and services AIRPORT (%) CLEANLINESS satisfied Perception of terminal passengers 100% 98% tidiness (%)
satisfied 83,1% 97% Perception of luggage passengers trolleys availability (%)
Perception of escalators, satisfied lifts and conveyors passengers 98,8% 97% OVERALL efficiency (%) AIRPORT COMFORT Perception of air satisfied conditioning/heating passengers 100% 98,5% efficiency (%)
satisfied Perception of the overall passengers 100% 98% terminal comfort (%)
8 Perception of wi-fi satisfied connectivity inside the passengers 88,8% 85% terminal (%)
Perception of recharge satisfied points for mobile devices in passengers 99,4% 98,5% public areas (where (%) available)
% of incoming/ outgoing passenger flights are Bar opening times compatible with the 99,6% 97% convenience bar opening hours in the respective ADDITIONAL areas SERVICES Perception of smoking satisfied areas effectiveness (where passengers na na available) (%) Perception of availabilty satisfied of free water dispensers passengers na na (where available) (%)
Perception of availability/ satisfied quality/prices of shops and passengers 100% 98% newsagents’ (%)
Perception of availability/ satisfied quality/prices of bars/ passengers 82,4% 85,0% restaurants (%)
Perception of availability satisfied drinks/snacks vending passengers 99,7% 97,0% machines (where (%) available) satisfied 99,9% 97% User-friendly and updated passengers website (%) Perception of airport satisfied information points passengers 100% 98% effectiveness (%) Perception of the internal satisfied sign-posting readability and passengers 100% 98% INFORMATION TO effectiveness (%) satisfied CUSTOMERS Perception of (infopoint, passengers 100% 97,5% security) staff skills (%)
Overall perception of public information services satisfied (screens, announcements, passengers 99,9% 99% internal sign-posting, (%) etc.) effectiveness and accessibility
9 satisfied Perception of ticket counter passengers 100% 97,5% services (%)
Waiting time in 90% Check-in waiting times 11’13’’ 10’00’’ of cases
COUNTERS AND % of incoming/ SERVERS outgoing passenger flights are Perception of check-in compatible with the 100% 97% waiting times bar opening hours in the respective areas Waiting times at the Waiting time in 90% 9’29’’ 12’00’’ security check-point of cases satisfied Perception of passport passengers 100% 97,5% control waiting times (%)
Perception of the external satisfied sign-posting readability and passengers 100% 98% AIRPORT effectiveness (%) ACCESSIBILITY Perception of the city satisfied centre – airport surface passengers 100% 97,5% links (%)
10 PRM PASSENGERS INDICATORS
Quality Standard Indicators Unit 2019 2020 Achievements Target
Booked departing PRMs: waiting times for assistance Maximum waiting at dedicated 2’00’’ 8’00’’ time in 90% of cases meeting points, after assistance request
Non-booked departing PRMs: waiting times for Maximum waiting assistance at dedicated 2’00’’ 11’00’’ time in 90% of cases meeting points, after ASSISTANCE assistance request SERVICE EFFICIENCY Booked arriving PRMs: onboard waiting times for Maximum waiting assistance after the 6’00’’ 9’00’’ time in 90% of cases disembrakment of the last passenger
Non-booked arriving PRMs: onboard waiting times for Maximum waiting assistance after 6’00’’ 11’00’’ time in 90% of cases the disembrakment of the last passenger
Perception of the PRM Satisfied PRM handling equipment 100% 99% passengers (%) efficiency PERSONAL SAFETY
Perception on staff skills Satisfied PRM 100% 99% and capacities passengers (%)
Essential Accessibility: availability of information essential information for accessible to PRMs PRMs with respect 100% 100% on total to the overall essential essential information information (%) AIRPORT INFORMATION Accessible Exhaustiveness: availability information/ of accessible information instructions on and instructions services offered 100% 99% on services offered for for PRMs on total PRMs on the overall information/ information/instructions instructions (%)
11 Perception of the effectiveness and Satisfied PRM accessibility of information, 100% 98,5% passengers (%) communications and internal signposting
Timely answers on Timely answers on total total information 100% 100% information requests INFORMATION TO requests (%) PASSENGERS Complaints on total PRM Complaints (% on 0,008% 0,025% traffic total PRM traffic)
Perception of PRM Satisfied PRM 100% 99% assistance effectiveness passengers (%)
Perception of airport infrastructures accessibility Satisfied PRM AIRPORT and usability: car 100% 98% passengers (%) COMFORT parks, calling stations, dedicated areas, toilets, etc.
Perception of the dedicated Satisfied PRM 99,52% 98% areas (“sala Amica”) passengers (%)
Perception of PRM staff Satisfied PRM 100% 99% kindness passengers (%) STAFF BEHAVIOUR AND ATTITUDE Perception of PRM staff Satisfied PRM 100% 98% skills passengers (%)
12 COMPLAINTS
If you want to make a complaint about a disruption which happened in Antonio Canova Treviso Airport, but you can’t identify who the responsible party is, you can contact Aer Tre S.p.a., the airport operator, according to the Service Charter:
• through our website by filling the appropriate form available at the following link https://www.trevisoairport.it/en/at-the-airport/ complaints-and-suggestions.html ; • by e-mail to the address [email protected] ; • by letter; • with the form attached, which specifies the case circumstances, sent to:
Aeroporto di Treviso “Antonio Canova” AerTre Spa, Viale Noalese n. 63/e, 31100 Treviso
Feedback is provided within 30 days from the date of your complaint. If the complaint can be attributed to the services provided by the airport operator Aer Tre S.p.a., it will be taken into account directly, otherwise it will be sent to the third parties responsible of the activity.
We suggest that you do not detail any confidential data (state of health, religious, political or philosophical beliefs) in your complaint/suggestions, unless they are strictly necessary to support your request.
If there is confidential data in your complaint/suggestion, we suggest you make your request only through the “Complaint” form giving your consent to the processing of your personal data.
13 In the event of alleged criminal offenses (theft, damage, personal injuries, etc.), we suggest you immediately contact the Airport Police Department.
In the event of injury at the airport that needs medical care, the First Aid of the airport will help you and take your statement.
In order to consent fast and efficient answers and establishing facts, we suggest you attach the documents of all the useful elements for objective feedback (supplementary documents, tickets, boarding pass, receipts, certifications, etc.).
You can also use our website page “Complaints and suggestions” https:// www.trevisoairport.it/en/at-the-airport/complaints-and-suggestions. html to suggest potential improvements for our services or to give us positive feedback about your journey experience.
In the event of an Airline not respecting Regulation EC 261/2004 (on denied boarding, cancellation or long delay of flights), you can make a complaint directly to the Airline with whom you booked your flight. If the Airline doesn’t answer within 6 weeks or it gives you an inadequate and insufficient answer, you can send a complaint to ENAC (Italian Civil Aviation Authority) the organisation designated to implement the Regulation EC 261/2004, which will take measures on them only for penalty purposes.
For further information about your passenger rights, please visit the ENAC website, the Regulation EC 261/2004 and the quick guide “What you need to know” at https://www.enac.gov.it/en/publications/what-you-need-to- know-quick-guide-to-passenger-rights-when-travelling-by-air.
14 15 COMPLAINTS SUGGESTIONS
SUGGESTIONS & COMPLAINTS POSITIVE FEEDBACKS
Name and Surname
Address
Telephone number
I read the privacy notice on the following page and the complete version at the link https://www.trevisoairport.it/privacy.html
Date Sign 16 17 Service Guide 2020
18 AIRLINES
The following is a list of Airlines operating at the Antonio Canova Treviso Airport. Information about their contacts and the services provided can be found on each airlines webpage.
Airline Website Telephone number 02 899 80 500 www.ryanair.com 895 569 876 RYANAIR
www.wizzair.com 895 895 4416 WIZZ AIR Russia +7 (809) 505 4777 https://www.pobeda.aero Other country POBEDA +7 (499) 215 2300
19 CHECK-IN AND BAG DROP
Below you will find some useful information and advice necessary for departure, such as check-in or bag drop at Antonio Canova Treviso Airport.
When to arrive For all departures you should report to the check-in area at least 2 hours before take-off.
Where to go The Departures hall at Treviso Canova Airport is on the first floor of the terminal building and can be reached by escalator or lift. When you arrive in the Departures hall, check the information screens inside the terminal building to find the number of your flight’s check-in desk. This number appears at least 2 hours before the flight departure time.
Each airline has its own rules, so check the baggage size and weight restrictions as shown on your ticket or on your airline’s official website.
You can check baggage in yourself using the self-service check-in desks in the Departures hall.
Keep your boarding pass with you after check-in. You will be asked to show it at security and when boarding.
If in doubt, ask at the Aer Tre Information Desk in the Departures hall.
What to bring Make sure you bring an identity document valid for international travel. Check in advance that it meets the requirements of the country you are travelling to and find out whether you need an entry visa.
If you have any airline cards (loyalty, frequent flyers, priority), remember to bring them with you to be able to make use of the available services.
20 SECURITY CHECKS
The hand baggage screening procedure and rules on prohibited items and liquids
Please observe the rules to ensure the security of all Airport users and to avoid unnecessary delays for yourself and other passengers.
For further information check the ENAC website.
Going through security
• Scan your boarding pass resting it with the bar code facing down at the turnstiles gates for access control; • place your hand baggage on the X-ray conveyor after removing your laptop computer, smartphone, tablet and electronic devices; • place your coats and any personal items (mobile phone, wallet, electronic devices, belt, etc.) in the trays provided. You can leave your glasses on; • walk through the metal detector and cooperate with security personnel if they ask to search you; • security personnel may ask you to remove items of clothing (e.g. shoes) and manually inspect hand baggage; • remember to collect your personal items from the security containers at the end of the security check.
21 Security screening for liquids, aerosols and gels
Remove liquids, aerosols and gels from your hand baggage before arriving at security.
Remember that:
• Containers larger than 100 ml are not permitted. • The containers must be packed in a single transparent, re-sealable plastic bag of maximum dimensions 18 x 23 cm, containing up to 1 litre. The containers must fit comfortably into the bag, allowing it to be closed without difficulty. • Each passenger (including infants) may carry only one such transparent bag of the maximum dimension above-metioned.
Liquids include: • Water and other drinks, soups and syrups; • creams, lotions and oils • perfumes; • sprays; • gels, including hair and shower gels; • contents of pressurised containers, including shaving foam, other foams and deodorants; • pastes, including toothpaste; • liquid-solid mixtures; • mascara; • any other item of similar consistency.
From January 31st 2014 the following liquids can be transported out of the bag but separate from your hand luggage before security checks:
• medicines (without the obligation to submit a medical prescription); • baby foods (without the obligation of the presence of the child); • products of dietary requirement (liquids readily available in the sterile area such as soft drinks and bar products are not included).
22 Medicines, baby food and products for dietary requirements can exceed the quantity of 100 ml only if they must be used during the flight or if they are necessary for medical purposes or for a specific dietary requirement.
If you are carrying any prohibited items or liquids exceeding the permitted quantities, you can check-in the item as a hold baggage (if possible), you can leave them at left-luggage service (if possible) or you will have to leave them at the security checks. Under no circumstances will check-in desk personnel or security personnel look after these items for you, but they might be donated to charity.
23 BAGGAGE RULES
General information: weight, labels, locks
Contact your travel agency or airline for information on size and weight restrictions for carry-on and hold baggage (checked-in). If your baggage exceeds the size or weight limits, you may be charged an excess baggage fee.
Always attach a label to your baggage showing your first name and surname, address and telephone number.
Before securing your baggage with padlocks, straps or wrap-around plastic, check whether the airline requires baggage to be opened for security screening
If the hold luggage exceeds the allowed size, remember to contact the Airline of your flight to receive information on additional charges that you may pay and on booking rules.
List of prohibited items
Some items are prohibited by the rules for Civil Aviation security, others are prohibited by the airline company which you fly with. There are differences also between items you can bring in your hand luggage and those you can bring in you hold luggage.
We suggest you always refer to the specific regulations set by your airline company and ENAC to obtain clear and complete information.
You can find the update list of prohibited items on ENAC website. 24 DOCUMENTS FOR NON-SCHENGEN FLIGHTS
Documents and guidelines for passengers travelling to and from countries outside the European Union
Passengers arriving in Italy If you are travelling from a country outside the European Union (non-EU), your documents will be checked by border police on arrival at Treviso Airport. If your documents are not in order, you will not be permitted to leave the airport. In accordance with the procedure, passengers without valid documents will be repatriated.
For detailed information see the Foreign Ministry website.
Passengers travelling abroad If your destination is a non-EU country, remember to check the validity and expiry date of your passport prior to departure. For detailed information on the necessary documents, visit the “Viaggiare Sicuri” website produced by the Italian Foreign Ministry’s Crisis Unit.
If your destination is an EU country, you just need to bring your ID card.
Further information can be found on the ENAC website.
IMPORTING GOODS
Check the Customs Charter to get information on what you can bring with you. Every time you travel, remember to consult the Passenger Customs Charter realized by the Agency of Customs and of Monopolies to find information on restrictions concerning:
• Works of art importation; • Animals, plants and animal and vegetable products; • Ivory, furs, corals importation; • Cash transportation.
25 The transportation of cash and equivalent items is free for a total amount of less than 10,000€. When you travel with an amount exceeding or equivalent to 10,000€, it is necessary to complete a declaration, which has to be signed and deposited with the customs offices both when you enter and leave the country. Failure to declare the transportation of the above-mentioned is a violation of the currency legislation.
You can find the forms for the issue of the declaration on the Agency of Customs and of Monopolies website.
LOST OR DAMAGED BAGGAGE
Procedure to follow if your baggage is missing or damaged
Remember to collect your baggage before leaving the Treviso Airport Arrivals hall. Check the identification tag to make sure that the baggage is yours.
What to do If your baggage is missing or damaged, observe the following procedure:
• stay in the baggage reclaim hall; • Proceed to the AERTRE Lost & Found office near the carousels, bringing your air ticket with you; • for further information on retrieving missing baggage, call the AERTRE S.p.A. baggage office on +39 0422315141, daily from 8 am to 10pm.
26 SPECIAL ASSISTANCE AND SERVICES FOR PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY
General Information
In compliance with EC Regulation No. 1107/2006, since 26 July 2008 AERTRE has provided assistance for disabled passengers and passengers with reduced mobility (PRM).
The EC Regulation makes the airport managing body responsible for providing assistance at European Airports and ensures that an equivalent level of assistance is guaranteed throughout Europe.
For this purpose, AERTRE has set up help points for calling assistance inside the airport and free designated car parks.
Assistance for PRM is provided totally free of charge.
How to apply for assistance
To ensure the best possible service, you should notify the airline of your needs when making your booking or at least 48 hours prior to departure. The airline will notify all airports included on your itinerary.
In some cases (e.g. during post-operative convalescence), the airline may ask you for a doctor’s certificate authorising you to fly.
Who the service is for
The Airport provides assistance to the following types of PRM, identified by the relevant international IATA codes:
• Blind or vision impaired passengers (code BLND); • Mobility impaired passengers: - Persons who are unable to walk long distances but can ascend and descend steps and walk on their own (code: WCHR);
27 - Persons who are unable to walk long distances or ascend/ descend steps but can make their own way to/from cabin seat (code: WCHS); - Passengers who are paraplegic/quadriplegic, require an on- board wheelchair and must be carried to/from cabin seat (code: WCHC). • Passengers with hearing disabilities (code: DEAF); • Passengers with intellectual or developmental disabilities (code: DPNA).
Departing from Antonio Canova Treviso Airport
If you arrive at the airport by car, you can find reserved stands in every car park of the airport (Park A, Park B, Park C, Park D, park B1/B2, park E and park Low Cost). PRM holders of a european parking permit are entitled to park free of charge.
The help point for calling AERTRE PRM assistance personnel is located near the passenger entrance. You can check the PRM help points map on our website at the following link: https://www.trevisoairport.it/en/plan- your-journey/prm-passengers-with-reduced-mobility.html.
You can request assistance: • at the designated help point; • at the check-in desk.
You will receive assistance according to your needs until you board the aircraft.
Arriving to Antonio Canova Treviso Airport
PRM assistance is provided from the time of disembarkation from the aircraft through to one of the connecting points for your onward journey.
Baggage and assistance dogs
The EC Regulation grants persons with disabilities or reduced mobility an increased free baggage allowance for the transport of medical supplies
28 and/or mobility equipment, up to a maximum of two devices, including electric weelchairs, with prior notice of 48 hours, depending on the availability of space inside the airplane and in respect of the regulation concerning dangerous goods.
Furthermore, “recognised assistance dogs” are allowed to travel in the cabin of aircraft without any additional charges provided the carrier is notified in advance, in compliance with national regulations applicable to the transportation of dogs. CHILDREN
Travel rules for unaccompanied children at Treviso Airport
Individual airlines have different restrictions and rules in place for travel by unaccompanied minors, so check with your airline’s official website. For detailed information on identity documents valid for travel, refer to the relevant sections on the websites of the Italian State Police or Foreign Ministry, www.viaggiaresicuri.it.
ANIMALS
Treviso Airport rules for travelling with animals
If you wish to travel with your pet, you should notify the travel agency or airline when purchasing your ticket. Each airline has its own policy for transporting animals. For specific information, visit your airline’s official website.
Small animals may travel in the cabin, whereas larger animals will be transported in the cargo hold. Your pet must be placed in a transport box of adequate size.
Be sure to bring your pet’s health card and passport and check the vaccinations and certificates required in the country you are travelling to.
29 WEAPONS TRANSPORTATION
Treviso Airport and regulations for transporting guns, firearms and weapons
The transportation of guns, firearms and weapons is subject to rules established by the individual airlines. Check your airline’s official website for details of booking and costs.
Transportation • Weapons (firearms, bladed weapons and compressed air weapons) and ammunition must be placed in the hold baggage. • Weapons must be unloaded, disassembled and packed in special closed containers. • Ammunition must be packed in special shock and fire resistant containers.
Drop-off and collection • Weapons and ammunition must be labelled at the check-in desk and then handed over to the Airport Police, who will check the passenger’s documentation and load them on board the aircraft. • On arrival at Treviso Canova Airport, the weapons and ammunition must be collected from the Airport Police.
30 LOST PROPERTY
Procedure and guidelines for retrieving lost property at Treviso Airport
The lost property office at Treviso Canova Airport is situated in the Arrivals hall on the ground floor of the terminal building. It is open for claiming property from 8am to 10pm. If you want to report a lost item of property, complete the form below with the required information. The lost property office will process your request and contact you with an answer as soon as possible.
Remember that the found items will be kept in custody for 12 months from the date of the finding.
31 AIRPORT’S MAP
Ground Floor
32 First Floor
33 ARRIVING AT THE AIRPORT
Private car
Routes to Antonio Canova Treviso Airport by car:
From Bologna • Take the A13 motorway towards Padova; • continue on the E70 - A4 motorway towards Venezia; • follow the A27 motorway towards Belluno; • exit the motorway at Treviso Sud; • continue to the roundabout and take the third exit; • go straight on until you join the Treviso ring road; • follow signs to the airport.
From Milano • Take the A4 motorway towards Venezia; • follow the A27 motorway towards Belluno; • exit the motorway at Treviso Sud; • continue to the roundabout and take the third exit; • go straight on until you join the Treviso ring road; • follow signs to the airport.
From Belluno • Take the A4 - E70 motorway towards Venezia; • exit the motorway at Treviso Sud; • continue to the roundabout and take the third exit; • go straight on until you join the Treviso ring road; • follow signs to the airport.
From Trieste • Take the A4 motorway towards Venezia; • follow the A27 motorway towards Belluno; • exit the motorway at Treviso Sud; • continue to the roundabout and take the third exit; • go straight on until you join the Treviso ring road; • follow signs to the airport.
34 Bus
Locations served by bus from Antonio Canova Treviso Airport:
• Treviso: MobilitàDiMarca - 840 011 222; • Venezia train station and Piazzale Roma: ATVO line; • Treviso train station: Treviso Airlink shuttle; • Piazzale Roma Venezia: Barzi Service bus directed to Isola Tronchetto + People Mover service until Piazzale Roma; • Mestre train station: ATVO line and Barzi Service bus; • Seaside resorts (Jesolo, Cavallino, Eraclea, Bibione, Lignano): ATVO line.
Where can I catch the bus? From the airport: in Via Noalese, to the right of the airport exit.
Where can I buy the ticket? At the ticket office in the Arrivals hall on the ground floor of Treviso Airport terminal building or on the bus.
Taxi
The taxi service at Treviso Airport is provided by Radio Taxi Treviso.
Information and booking Telephone: +39 0422 431515 SMS taxi: +39 338 844 2000 For more details on the rate that will be applied, ask the staff in charge before boarding the vehicle.
Car Rental
There are several car rental companies at Treviso Airport. Their contact info are in the table on the next page.
Where can I rent a car? Go to the car rental companies’ offices located in the Arrivals hall on the ground floor of the airport terminal building.
35 IMPORTANT: You must report to the car rental companies’ offices in the airport before picking up the car, even if you have already booked it.
Where can I pick up/drop off the car? To pick up the car, turn left at the airport exit and walk along the covered pedestrian walkway to the parking area. After about 50 metres you will see “Rent a car” signs on your right.
To return the car, from the ring road take the second entrance to the airport on your left, follow the airport access road, turn right and follow the “Rent a car” signs.
USEFUL NUMBERS
A list of useful phone numbers for services provided by Treviso Airport
AIRPORT
INFORMATION OFFICE +39 0422 315111 TICKET OFFICE
PUBLIC AUTHORITIES
Authority Number CUSTOMS +39 0422 315366 FINANCIAL POLICE +39 0422 315358 POLICE +39 0422 299611
CAR RENTALS
Company Number SICILY BY CAR +39 0422 264243 AVIS/BUDGET +39 0422 433351 EASYDRIVER +39 0422 431567
36 EUROPCAR +39 0422 262091 FIREFLY +39 0422 22077 HERTZ +39 0422 264216 LOCAUTO +39 0422 433834 MAGGIORE +39 0422 210115 SIXT +39 342 9947 483 +39 042 2433471 LEASYS/WIN RENT 199 151151
+39 392 2211597 GOLD CAR/RHODIUM 199 240612
+39 0422 378075 ECOVIA/AUTOVIA +39 380 2170134
TRANSPORTS
Company Number MOM - MOBILITÀ DI MARCA 840 011 222 ATVO TICKET OFFICE +39 0422 315381 +39 348 8367185 BARZI SERVICE 892080 060708 ITALO TRENO +39 0689371892 RADIOTAXI +39 0422 431515 +39 06 3000 TRENITALIA +39 02323232
37 38