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Manager Perceptions on the Efficacy of Telecommuting for Technology Professionals Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2021 Manager Perceptions on the Efficacy ofelecommuting T for Technology Professionals Gabriel Ndubisi George Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact [email protected]. Walden University College of Management and Technology This is to certify that the doctoral dissertation by Gabriel Ndubisi George has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Kimberly Anthony, Committee Chairperson, Management Faculty Dr. Elizabeth Thompson, Committee Member, Management Faculty Dr. David Bouvin, University Reviewer, Management Faculty Chief Academic Officer and Provost Sue Subocz, Ph.D. Walden University 2021 Abstract Manager Perceptions on the Efficacy of Telecommuting for Technology Professionals by Gabriel Ndubisi George M.Phil, Walden University, 2019 M.Sc, University of Liverpool, 2014 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University August 2021 Abstract There has been an increase in the number of teleworkers across all industries. The purpose of this qualitative exploratory case study was to explore and understand the management perspective in adopting telecommuting as a timesaving tool for IT professionals in Gwinnett County, Georgia. The theoretical foundation of this study was based on the Technology Acceptance Model, which addressed technology acceptance behaviors among individuals in different information system constructs. The key research question inquired about the management perspective in adopting telecommuting as a time-saving tool for technology professionals in Gwinnett County, Georgia. An exploratory case study design involving interviews with 16 technology management professionals was applied. A thematic analysis of the 16 transcripts retrieved seven themes. The themes were increased productivity, cost-saving, accountability, lack of physical human interactions, effective time management, work-life balance, and diverse hiring options. It was identified that telecommuting was an effective, time-saving tool that fostered increased productivity, promotes cost-saving, and provided diverse hiring options. Conversely, IT management professionals were concerned that teleworking affects work-life balance results in a lack of physical human interactions, and hinder accountability. The findings from this study can be used to inform decision-making advocacy for positive social change, involving the adoption of telecommuting in businesses where employees can execute their professional duties remotely. Understanding the management perspective regarding telecommuting may lead to ways to deal with concerns so that more IT personnel can work remotely. Manager Perceptions on the Efficacy of Telecommuting for Technology Professionals by Gabriel Ndubisi George M.Phil, Walden University, 2019 M.Sc, University of Liverpool, 2014 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University August 2021 Dedication I feel incredibly humbled that this capstone journey, which started with considerable uncertainties, has come this far. In dedicating this doctoral capstone, words cannot express enough gratitude to my wife, who has been without doubt, my driving force throughout this doctoral process. You had believed in me even when I had doubted myself. To my four incredible children, your love and encouragements are immeasurable. I am forever grateful for your unconditional love and faith in me. To my mother, you are indeed a virtuous woman of God and would never relent in your persuasions, demanding the best out of me. To my siblings, you are the rock in my life, and I am truly grateful for your encouragements. I dedicate this doctoral study to you all. Acknowledgments When I started on this doctoral capstone journey, I thought my commitment to hard work was enough but was wrong. I am deeply proud to recognize, but more so, grateful to the efforts of many people who had contributed invaluably to my capstone success. I am particularly grateful to my dissertation committee chair, Dr. Kimberly Anthony. Your matching orders with the persistent words, “you can do it,” kept me going even on times that I had considered taking a break. I am also grateful to my committee member and subject matter expert, Dr. Elizabeth Thompson. You had, in your thorough reviews of my works, reassured me that hard work pays. To all my professional colleagues, extended families and friends who had in more ways that I dare mention influenced my success, I am deeply thankful to you all. To all the faculty members, the student advisory team, and many others that I could not mention here, I am deeply grateful for your contributions to my success. Lastly but most importantly, may all the glory and praise be to my heavenly father, who would ceaselessly remind me that “I can do all things through Christ who strengthens me.” – Philippians 4:13 (NKJV). Table of Contents List of Tables .................................................................................................................. v List of Figures ................................................................................................................ vi Chapter 1: Introduction to the Study ................................................................................ 1 Background of the Study ........................................................................................... 2 Problem Statement ..................................................................................................... 4 Purpose of the Study .................................................................................................. 5 Research Questions.................................................................................................... 6 Theoretical Foundation .............................................................................................. 6 Conceptual Framework .............................................................................................. 7 Nature of the Study .................................................................................................... 9 Definitions ............................................................................................................... 10 Assumptions ............................................................................................................ 11 Scope and Delimitations .......................................................................................... 12 Limitations .............................................................................................................. 13 Significance of the Study ......................................................................................... 14 Significance to Practice ...................................................................................... 15 Significance to Theory ....................................................................................... 16 Significance to Social Change ............................................................................ 16 Summary and Transition .......................................................................................... 17 Chapter 2: Literature Review ......................................................................................... 19 Literature Search Strategy ........................................................................................ 20 i Conceptual Framework ............................................................................................ 21 Literature Review .................................................................................................... 26 Management Perception of Telecommuting ....................................................... 27 Employees’ Attitude towards Telecommuting .................................................... 30 The Influence of Leadership on Telecommuting ................................................ 33 Relationship Between Telecommuting and Timesaving ..................................... 35 Considering the effects of digital technology...................................................... 37 Telecommuting and Work-Life Balance ............................................................. 40 Effects of Telecommuting on Travel Cost .......................................................... 44 Telecommuting and Work Productivity .............................................................. 46 Telecommuting and Employee Retention ........................................................... 51 Organization’s Perspective of Challenges of Telecommuting ............................. 55 Methods and Methodology in the Literature ....................................................... 60 Summary and Conclusions....................................................................................... 62 Chapter 3: Research Method .........................................................................................
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