CEW – Student Evidence

JA Career Success, Session One CEW Academic Standard: 13.3.11 C

Name: ______Date: ______

Today you learned how to use critical thinking skills and creativity to solve personal and professional problems. You participated in a group activity where you had to identify and solve a problem from the Order Overload Poster. You also discovered that decisions made in the workplace have consequences.

What did you learn from this activity and how will it help you in your future as workplace problems arise?

Revised 5/20 Order Overload Challenge

Grand Games & Gadgets Inventory List Purchase Order

Product Maximum Shelf Grand Games & Gadgets Category Description Capacity Need to Order Stocked 124 West 26th Street (full front-facing) (for maximum Xbox Call of Duty Black Ops capacity) Metropolis, New York 10111 Phone: 971-555-0000 Xbox Call of Duty Modern Warfare 3 4 0 4 Fax: 971-555-0001 Xbox FlatOut: Ultimate Carnage 4 0 4 Delivery Xbox Burnout Paradise 4 3 1 124 West 26th Street Xbox Left 4 Dead 4 Supplier 2 2 Metropolis, New York 10111 Xbox Left 4 Dead 2 4 Digital Fun Distribution Inc. 0 4 Phone: 971-555-0000 Xbox Portal 4 456 Brooklyn Bridge Blvd. 0 4 Fax: 971-555-0001 Xbox Portal 2 4 Metropolis, New York 10012 0 4 Xbox Halo 3: ODST 4 Phone: 971-555-3346 0 4 Fax: 971-555-1919 Xbox Halo: Reach 4 1 3 Ps2 Burnout 2: Point of Impact 4 0 4 Ps2 Burnout 3: Takedown 4 2 2 Quantity Unit Price Total Ps2 Burnout 4 4 0 4 2 19.95 39.90 Ps2 Burnout Dominator 4 Item # Description 1 3 22.95 91.80 Ps2 Simpsons: Hit & Run 4 4 1 3 5757 Burnout 2: Point of Impact Ps2 Crash ‘n Burn 2 4 3 24.95 74.85 2 2 5776 Burnout 3: Takedown Ps2 Sonic Heroes 3 4 26.95 80.85 2 2 3 Ps2 Ed, Edd ‘n Eddy 4 5778 Burnout 4 1 3 2 19.95 39.90 The Mis-Edventures 3 4 5800 Burnout Dominator 1 3 29.95 59.90 Ps2 The Sims 2: Pets 6012 Simpsons: Hit & Run 2 Wii Mario Kart Wii 4 19.95 59.85 2 22 5888 Crash ‘n Burn 2 3 Wii Super Smash Bros. Brawl 4 0 16.95 50.85 4 6001 Sonic Heroes 3 3 Wii Wii Sports 4 0 4 22 16.95 372.90 Wii Wii Sports Resort 4 6014 Ed, Edd ‘n Eddy The Mis-Edventures 3 0 4 Wii Wii Play 4 0 4 6050 The Sims 2 Pets Wii Wii Play Motion 4 870.80 1 3 Sub Total Wii Mario Party 8 4 2 150.00 2 Delivery Charge Wii Mario Party 9 4 0 4 Tax 6% 61.25 Wii Wii Music 4 0 4 1082.05 Wii Wii Fit 4 Total 2 2 GC Super Smash Bros. Melee 4 1 3 GC Mario Golf 4 0 4 GC Mario Kart Double Dash 4 3 1 GC Spiderman 2 4 2 2 GC Viewtiful Joe 4 3 1 DSI Mario Kart DS 4 3 1 Authorized by: DSI Cooking Mama 6 Store Manager 0 6 DSI Gardening Mama 6 3 3 DSI Deal or No Deal 6 4 2 DSI The Simpsons Game 6 4 2 6 3 3

Stocking Guidelines Key Terms • Shelves are adjustable. • Currently, shelves are 15 inches apart. • Total height of display is 45 inches. Inventory List • Total width is 50 inches. A list that helps a business keep track of products it has on hand. • Games are all 5½ inches wide by 7½ inches tall by 1 inch deep. • Typical stocking procedure for PlayStation and Xbox is front-facing, stocked four deep. Purchase Order (PO) • Nintendo GameCube games are displayed with binder edge facing out. A legal document issued by a buyer to a seller that indicates the type, quantity, and • Nintendo GameCube games are slower-selling products. price for a product or service.

Stocking Diagram 50” Restock To replenish a store’s supplies.

Xbox 5½” Supplier A company or person that supplies goods and services to a business.

15” The Situation

Logan works at Grand Games & Gadgets and has run into a problem at work.

Read about Logan’s situation below. Then, using the Problem-Solving Tool in your PlayStation Problem-Solving Packet, use critical thinking and creativity to determine Logan’s 5½” best solution.

Grand Games & Gadgets is a small electronics store in Metropolis, New York. 15” The store is small, so space is at a premium. Grand Games & Gadgets doesn’t have any storage space; all products must be displayed on the shelves. Logan’s department is video games. оо The video game display has three shelves, each measuring 50 inches long, 5½ inches deep, and 15 inches high. оо Logan is in charge of restocking and keeping the Inventory List up-to-date. Nintendo оо Once the inventory is up-to-date, Logan completes the Purchase Order, 5½” which is signed by his boss and sent to the supplier to be filled. оо Digital Fun Distribution Inc., the supplier, has a no-returns policy. If you order it, you must pay for it. 15” Today is the first day Logan is working alone in the store. It is delivery day from the supplier. Logan has just accepted delivery of the order he placed last week, and he has found a problem. Used Used Refer to Pages 2 and 3 in your Problem-Solving Packet for instructions and the template needed to conduct your investigation.

• Pros Key Terms • Cons Creativity Alternative Two The ability to create something new or original, or to try a new approach to get things done. 1. ID the problem and collect • Pros 3. Choose the best solution Critical thinking information about the problem • Cons and Act on it. and cause. Alternative Three The process of using logic and reasoning to make a judgment. Problem solving 2. Analyze possible solutions by weighing the An orderly method of overcoming obstacles to arrive at a solution. pros and cons of each. Remember to consider creative alternatives.

Decisions Have Consequences Example: Scenario One 1. ID 2. Analyze 3. Act You work the counter at a busy fast-food restaurant. A customer places a breakfast order and has several special requests. Some of the requests will require extra time Alternative One: and effort for you and the cooks, and fulfilling the requests will hold up the line for the other customers. What do you do? Pros: q Solution One: Tell the customer you’re sorry but the restaurant is too busy for special orders. She’ll have to accept the food as it appears on the menu. Cons: q Solution Two: Take care of the special requests and ask for help from a Alternative Two: manager or other employees to keep the line moving. q Solution Three: Avoid getting into a conflict with the customer and keep the line Pros: moving by sending in the order without taking care of any special requests.

Cons: Scenario Two You work at a large movie theater. A new movie everyone wants to see is rated “R,” so customers must be 17 years old to get in. Students from your school come to buy their Alternative Three: tickets from you. You know that one student is only 15 years old. What do you do?

Pros: q Solution One: Sell all of them tickets and just pretend you don’t know that one of them is underage. Cons: q Solution Two: Explain that they are putting you in a bad situation, but sell them all tickets and let them know that they owe you a favor.

q Solution Three: Require everyone in the group to show identification proving they are 17 or older and refuse to sell a ticket to anyone who cannot.

©2019 Junior Achievement USA, HS1306 Problem-Solving Packet, Session 1 4 1 All Rights Reserved Instructions: 1. ID 2. Analyze 3. Act 1. Read The Situation found in the Order Overload Poster. NOTE: You CANNOT RETURN any products to 2. Look through all of the paperwork provided in the Order Overload Poster and try to the distributor due to a previous contract determine what the problem is and how it happened. agreement.

Make sure the issue you identify isn’t just a symptom of the real problem. Record your information and the problem you identify in the space provided in the red box to the right, Alternative One: 1. ID.

Hint: Be sure to consider all of the data available, such as the display capacity, items Pros: needed, and items ordered.

3. Using the Order Overload Poster, brainstorm possible alternative solutions, as well as Cons: pros and cons for each. Record your responses in the yellow box to the right, 2. Analyze.

Remember to explore creative options and include them as alternatives if they are realistic solutions. Alternative Two:

Hint: Depending on the solution, the Inventory List and Purchase Order might be helpful Pros: resources. 4. After weighing the pros and cons of each solution, decide which option is best. Record Cons: your answer in the green box to the right, 3. Act.

Alternative Three: Problem-Solving Tool Pros:

• Pros Cons: • Cons Alternative One

• Pros • Cons

Alternative Two

• Pros • Cons

1. ID the problem and collect Alternative Three 3. Choose the best solution information about the problem and Act on it. and cause.

2. Analyze possible solutions by weighing the pros and cons of each. Remember to consider creative alternatives.