keep well this winter

“I am concerned that the current economic climate on these three main messages by will mean a difficult time ahead for people so I am providing information about the wide very pleased that the Keep Well This Winter campaign range of support that is available. provides information to help everyone in ”. These include: Lewis Jones, Deputy Leader and Champion for Older • financial help with installing People, Torfaen County Borough Council new heating systems and home With winter almost upon us and insulation escalating food and energy prices • energy efficiency advice rarely out of the news, it’s hardly • help to maximise incomes surprising that many people in Torfaen, especially those who are With the average home’s energy bills older, are viewing the coming months going up by 40% over the past year, with concern, even fear. it is more important than ever that all Torfaen homes, whether privately Shockingly, every winter people owned or rented, are comfortable, in the UK die as a direct result of well-heated and energy efficient. cold weather or as a result of ill health linked to cold, damp living There are a lot of people in this conditions. Older people are area who will be severely hit by the particularly vulnerable, often because increase in fuel prices. they can’t afford to heat their homes Many older people struggle to keep adequately. warm throughout the winter months Keep Well This Winter is an annual sometimes resulting in extreme Welsh Assembly Government measures like staying in bed for long campaign which encourages people periods of the day, or conversely, over 60 to: staying out all day so they don’t need • keep warm to heat their homes. • keep well There are many people, particularly elderly and vulnerable residents, who • and keep safe do not claim money that will help Health Her Challenge Iechyd Local councils and health services them lead much more comfortable Torfaen Torfaen organise their local campaigns based lives. The sad irony is that every year in Wales, The Welsh Assembly Government funds the thousands of pounds worth of benefits Home Energy Efficiency Scheme (HEES) are not claimed, with the result that many which provides grants of up to £3,600 for people simply do not have enough money eligible householders in Wales. The scheme Gateway Credit Union to heat their homes and eat properly – and funds improvements designed to make are often forced to choose between the homes in Wales warmer, healthier, more Committed to building our members’ wealth two. comfortable and more energy efficient. • SAFE Savings • NO Hidden Charges or Fees The Keep Well This Winter campaign Home-owners and tenants have been able is trying to change that situation by to have new energy-efficient boilers or • Annual Dividend on Savings • Free Life Savings and Loan Insurance encouraging more people to claim the cavity wall insulation fitted at no cost. You benefits and grants that are theirs by right can contact the HEES on 0800 316 2815 or • Flexible Low Cost Loans • NO Early Repayment Penalties and which, in some cases, are dependent visit their website at Let Gateway Credit Union help you start making the most of your finances today! Membership on age and are not means-tested. www.heeswales.co.uk. is open to everyone who lives or works within Torfaen and or is an immediate This campaign brings together information Care & Repair Torfaen works in partnership family or household member of anyone who qualifies for membership. from the partners who work together to with the Council and other organisations to We operate throughout Torfaen and Monmouthshire and our friendly staff will assist with any help people improve the housing conditions of older and queries you may have or enroll you as a member. vulnerable disabled people and will arrange Offices located in: • keep warm for repairs and adaptations to be carried • keep well out and help people to access funding from Blaenavon Church View Offices Wednesdays 10am – 1pm sources like HEES. • and keep safe Pontypool 21 Commercial Street Mondays & Fridays 10am – 4pm Care & Repair Torfaen can be contacted on The Council believes that everyone living Pontypool Pod, Woodlands Field, Penygarn Fridays 10am – 12pm 08453 101180. in the borough should enjoy an acceptable Trevethin Communities First Office Tuesdays 9am – 12pm level of warmth in their home and is People are also being encouraged to seek dedicating resources to ensure that older information and advice for housing benefit Powerstation (St. Dials) Tuesdays 10am – 12pm and vulnerable people are being identified and council tax benefits. There is a benefits Cwmbran Cwmbran Library Thursdays 10am – 12pm and helped to claim all the benefits and advice team which works specifically grants that they are entitled to. with people who are receiving social care Alternatively, call us on 01495 750020 or check out our website at www.gatewaycu.co.uk services who can be contacted on 01495 Gateway Credit Union Ltd, 21 Commercial Street, Pontypool, Torfaen, NP4 6JQ The Revenue and Benefits Team organise 762200. annual Welfare and Warmth days at Pontypool and Cwmbran. If you miss these The Council works with other local services, Contact the Citizens Advice Bureau on: events, contact the team on Freephone such as Age Concern Torfaen, Citizens 0800 652 5422. Advice Bureau, Gateway Credit Union Cwmbran Bureau and the Pension Service, to promote The Council’s Energy Manager is working Telephone: 01633 876121 or and provide benefits advice and debt with the SE Wales Energy Advice Service 01633 482464 (Advice Line) management for those who do find and the utility companies to ensure the Email: [email protected] themselves in financial difficulties. best deals are available for the people of Torfaen. The Council has also recruited Duncan Forbes, Chief Executive of Bron Pontypool Bureau an Affordable Warmth Officer who will Afon, said: “During the current economic Torfaen Citizens Telephone: 01495 759814 or climate, and especially with the increase be promoting these deals and provide 01495 757421 (Advice Line) information about heating grants. in fuel bills, we want to give our tenants as Email: [email protected] much help as possible.” Advice Bureau Free, confidential, independent, impartial advice by trained advisors about: Blaenavon Bureau • Benefits • Heating • Grants • Debt and Telephone: 01495 791232 or 01495 792125 (Advice Line) much more...! money, you feel almost guilty, like it’s charity Benefit entitlement check – and yet you’ve paid in for it. We are very You may be eligible if you or your partner are Many people are missing out on Government passive as a nation and reticent about asking for Financial aged 60 or over, or disabled, and receive: money that is rightfully theirs because they are help. I was amazed how much he was eligible for. • Pension Credit unaware of their benefits entitlement. I’ve no worries about my father now, everything • Income Support or income-based One 96-year old Cwmbran man has recently is taken care of.” help to Jobseeker’s Allowance received a substantial amount of back-dated The Council social care services benefits advice Unemployed families with children under five benefits after his social worker identified a team can be contacted on 01495 762200 for those may also be eligible for the payment. discrepancy in his benefit entitlement. people who are in receipt of social care services. keep warm The Home Energy Efficiency Mrs Green explained how her father was able However, if you do not have social care services, to claim three years’ back-dated benefits. The there are other ways of getting help. The Pension Scheme social worker helped the family to complete the Service will visit people in their own homes to paperwork to claim back payment and his claim check out their entitlement to a range of benefits The Welsh Assembly Government-funded this winter was then followed up by the Council’s social care as well as providing advice at Torfaen Customer scheme provides grants of up to £3,600 for services benefits advice team. The unexpected The fear of running up high heating bills Care Centres in Cwmbran and Pontypool eligible householders. There are two levels of lump sum has enabled him to move into new should not stop older people heating their Telephone 0845 60 60 265. the grant: accommodation with a much-needed new homes to an acceptable level of warmth this Age Concern Torfaen provides home visits for wheelchair, furniture and personal items. winter because there is plenty of financial help • HEES (grant of up to £2,000) is for those who cannot get out, and a drop in service available. householders who are pregnant and in “We had no idea that he was eligible for a at their George Street office in Pontypool. Torfaen receipt of a MAT B1 certification or families disability allowance,” Mrs Green said. Mind, Torfaen People’s Centre and Citizens with children under 16 Winter Fuel Payment (WFP) “My father is a very proud man and would never Advice are some of the other services that can help you. This tax-free annual benefit for people over 60 • HEES Plus (grant of up to £3,600) is for claim for anything. Although it’s your is usually paid from November. The amount householders who are 60 and over; lone varies depending on age and personal parents with children under 16 and circumstances but may be up to £400 for people receiving certain sickness or We’ve already received help couples. There is an additional payment disability-related benefits. for winter 2008/09 of £50 for households Qualifying households may be eligible Pontypool “A lot of people are a bit too and is currently paying £91 a with someone aged 60-79 and £100 for for loft insulation, cavity wall insulation, couple, Bernard proud to seek the help they month after her energy bills households with someone aged 80 or over. draught-proofing, hot water tank jackets, Gibbs, and his need,” she added. “There is shot up last winter. If you are 60 or over by September 21st 2008 central heating and repairs to existing heating wife Gwyneth, help out there for you, please Her daughter learned she was and getting a state pension or qualifying systems. In the majority of cases the grant were unaware take advantage of it.” eligible for free insulation under benefit WFP should be paid automatically. will be enough to cover the cost of work (if they were Cwmbran resident, Frances HEES and contacted Care & Otherwise, you will need to claim. there are any additional costs, e.g. installing a eligible for Brown, 69, has had loft Repair Torfaen on her mother’s gas supply, you will be advised of this before help until Bernard Helpline: 08459 151 515 or text-phone 0845 any work takes place). insulation fitted under the HEES behalf. Mrs Watkins is delighted 601 5613 (Mon – Fri, 8.30am – 4.30pm) fell ill. Now their home has scheme. “It only took about an with the results. www.thepensionservice.gov.uk/winterfuel HEES also offers a benefits entitlement check. benefited from free loft hour; there was no disruption to insulation as well as minor “My heating bills were high Telephone free on 0800 316 2815 or apply my home at all,” she said. The adaptations, including a new and I was worried about them Cold Weather Payment online at www.heeswales.co.uk house already feels warmer, stair banister and shower rails, getting higher this winter,” said If the temperature drops to or below freezing especially upstairs and I’m Mrs Watkins. “When you’re Help from utility companies to make life easier for them; hoping the insulation will help (0º C) for seven consecutive days, you may the work was done by Care & coming up to 90 you have to be eligible for a Cold Weather Payment of £25 If you are over 60, have a disability, or are to keep my fuel costs as low as have heat no matter what the Repair Torfaen, completely free possible.” for each qualifying week between November spending 10% of your income on your energy of charge. cost, my children tell me that. 1st and March 31st to help with extra heating bills, you may be eligible for additional help Mrs Beryl Watkins, 89, is hoping I’m hoping that the insulation costs. from your energy company. “They are marvellous and that her recently installed loft will bring my heating costs very, very efficient,” said Mrs and cavity wall insulation will down and next year, when they Contact the telephone number on your bill for Gibbs. “We didn’t have to pay help her reduce her heating come to reassess my monthly more information. anything. We were vaguely bills. payment again, I won’t have to aware of the service but didn’t pay so much.” realise we qualified.” Mrs Watkins has lived in her Cwmbran home for 53 years, Disabled Facilities Grant Supporting Torfaen’s Carers

A Disabled Facilities Grant (DFG) is a means-tested local government grant to Research continually shows that carers are often so focused on the person help towards the cost of adapting your home to enable you to continue to live there. A grant is paid when the Council considers that changes are necessary to they care for that they neglect their own health and well-being. meet your needs, and that the work is reasonable and practical.

In Torfaen, the Disabled Facilities Grant provide the adaptation. Torfaen’s six-week Support Course for new New courses start approximately every two is administered by the Disabled People’s carers has now been running for two years and months and are free. All six sessions take You must apply for a grant before you start Service, which provides a single point of feedback from carers has been very positive. place on Wednesday mornings between any work – you will not normally get a grant access to meet the social care and housing 10.30am to 12.30pm at Canalside, Joint needs of all disabled people. if you start work before the Council approves The course encourages carers to make better the application. use of the support services that are available Assessment and Resource Centre, Five Locks You may be eligible for a Disabled Facilities to them and thus avoid creating long-term Road, , Cwmbran. NP44 1AP. You do not need to be the disabled person Grant if you have a permanent or substantial health and wellbeing problems for themselves. Group size is not limited; however in practice physical disability; adaptations must be made – you can apply on behalf of a spouse/partner around ten people usually attend each to your only or main home in Torfaen and or a child; however, you must be: Working on the premise that knowledge is course, which encourages discussion and must be tailored to meet your needs. A full • The owner or owner-occupier power, the course acts as a one stop shop participation. assessment of your needs and your home will • A private tenant where carers receive information and advice to be carried out to determine your eligibility and (with the landlord’s permission) support them in their caring role. It’s up to you whether you bring your loved what work needs to be done. The course, which is led by social care and one with you to Canalside where we will care More information is available in the for them, or if you prefer, we will arrange for We use qualifying or eligibility criteria to publication ‘Housing Adaptations and the health staff and the voluntary sector, looks them to be cared for at home. Transport is also establish whether an individual can be Disabled Facilities Grant’ available from at a wide range of issues from carers’ rights, considered for social care services; our Customer Care Centres, GP surgeries, benefits advice, educational, social and career available on request. criteria apply equally to applications for libraries, health clinics and other outlets in the opportunities, health issues, practical support, For more information or for an informal housing adaptations. Depending on your borough. respite and emotional needs. Advice on discussion about the course, please contact financial circumstances, the grant may cover looking after yourself and mini health checks Keith Wheeler, Carers’ Support Worker, on all or some of your costs up to a maximum of To apply for a DFG contact Customer Care on £36,000. 01495 762200. are also available. 01633 648532 or email keith.wheeler@torfaen. Every week a different aspect of the caring role gov.uk or [email protected] The Disabled People’s Service occupational is explored with an expert in that field. While Torfaen Carers’ Centre also provides support therapist will assess the need for adaptations primarily targeting new carers, the course is and information for carers. Open from 11am Examplesacross all tenures. Howeverof major if you are adaptations: a tenant, our recommendations will be sent to also relevant to those whose caring role has to 3pm, it is located at Acorn Suite, 3 Central your landlord for a decision on whether to changed. Mews, Crane Street, Pontypool. Telephone • Widening doors The course is flexible and responsive to the 01495 753838. • Installing ramps or providing wheelchair thresholds needs of those who attend; it gives carers • Improving lighting an opportunity to talk to other people who • Improving access to rooms such as the living room understand their feelings. Best of all, it is free and respite for the cared-for person is • Converting bathrooms or adding a downstairs bathing facility available. • Installing a stair lift /through-floor lift • Provide access to the garden • Wash your clothes at 30ºC to save a third of the energy your washing The Pension Service Hot Tips machine uses • Have a shower, not a bath. It saves Now provides you with a full benefit times, money and can use up to two- entitlement check in your own home for Keeping thirds less water for Work and Pensions Our friendly staff will quickly check your entitlement to: • Keep fridges and freezers away from Winter Fuel Payments Housing Benefit cookers and heaters. New energy Attendance Allowance Council Tax Benefit Warm efficient models to save on running Pension Credit Carers Allowance It is very important to stay warm. We costs are all more likely to catch colds and • Don’t leave appliances on standby, eg Social Fund NHS Benefits flu in winter, but the cold weather can televisions, microwaves Disability Living Allowance Bereavement Benefit also trigger some more serious health problems such as heart attacks, stroke • Switch off lights and replace normal Please telephone The Pension Service on and pneumonia. It’s possible to keep light bulbs with energy efficiency bulbs warm and cut down on energy use. • Don’t fill the kettle for small amounts of 0845 60 60 265 • Get your home insulated – good water We want to make sure you are not missing out from Government money that is rightfully yours. insulation makes a real impact on fuel • If you are struggling to pay your fuel Alternatively you can visit a representative from The Pension Service at: bills bills, contact your energy supplier as soon as possible Cwmbran Customer Care, General Rees Square • Find out if you are eligible for a grant to Monday 9.00am - 1.00pm help you update your heating system • Check meter readings when estimated Thursday 9.00am - 12.00pm • Keep your rooms heated to a bills arrive so that you only pay for what you use, and avoid running up Pontypool Customer Care, The Civic Centre temperature between 18º C - 21º C Friday 10:00am - 12.00pm (64º - 70º F) large arrears • Use timers to switch heating on just • If you have open fires make sure they before you get up and off just after are properly ventilated and use safety you’ve gone to bed. If very cold, set to guards. If you use a fire or heater in Are you living in rented accommodation in come on earlier and turn off later rather your bedroom at night, keep a window or door open the Torfaen area? than turning up the thermostat Do you need support to manage your Tenancy? • Get electric blankets tested every three • If money is tight, heat your living room TeSS can offer free and confidential support for up to two years. during the day and your bedroom just years and never use one with a hot before bedtime. Close curtains when it water bottle gets dark and always shut doors For free, independent and local energy • If you don’t understand your heating saving advice call 0800 512 012, or visit controls, ask your family and friends to www.energysavingwales.org.uk. help Alternatively, contact Torfaen Council’s Energy Efficiency Section on • Set your water heating thermostat at 01633 648853. For more information or a referral form phone the 60ºC – this is plenty hot enough TeSS Co-ordinator on 01495 756646 Or e-mail: [email protected] Dress Well for Warmth Keep Warm In Bed Keep Yourself Safe TOP TIPS It is essential to wrap up warmly indoors It is important to ensure that you keep Remember to take care and observe the as well as outdoors. warm at night: following safety points: Remember: • Use several layers of lightweight • Keep your gas appliances regularly • Several thin layers trap more air than bedding or add blankets on top of a serviced (gas appliances should be for Winter duvet checked every 12 months) one thick layer • Woolly and thermal underwear are • Never let the bedroom temperature fall • Never block or obstruct fixed ventilation effective in keeping out the chill below 16°C/61°F grilles Wellbeing • If you are going outside, you should • If your house is difficult to heat you may • Do not overload electrical sockets by always wear a warm coat with a hat, consider living and sleeping in the same using adapters scarf, gloves and boots room in very cold weather If you are fit and healthy and live in a • Ensure your electric blanket is tested comfortable, well-heated home, the If the temperature in your home is too low • Wear bed-socks, a nightcap and a warm every year you may be at risk of hypothermia. This chances are you will not feel at risk from nightdress or pyjamas • Never use an electric blanket and hot means that the inside body temperature the cold. However, there are groups of water bottle at the same time people who should take special care has dropped below 35°C\95°F. Warning • Torfaen Trading Standards can be during the winter – including the elderly, signs that you need to look out for are: contacted on 01633 648384 to arrange the very young and the sick and disabled • Lack of awareness of cold conditions to carry out free electric blanket testing who are less active. • Drowsiness and slurred speech The Top Tips for Winter Warmth is full of • Slow pulse and breathing advice and information that can help keep • Blue lips you warm and healthy this winter. • Unsteadiness and slow responses Get Vaccinated Keep Your Home Warm • Mental confusion • Pale, cold skin The most beneficial way of keeping the The flu vaccination has been around skips to the minute. Doing it to music Try to keep a temperature of 21°C\70°F in heat in is to insulate your home. There may for several years now and it has is the best way and if you can keep it all the rooms you use during the day so be grants available to help you to do this helped many older people to avoid the up for even five minutes you’ve done a you don’t put your health at risk. from a variety of sources. debilitating, and potentially dangerous, good bit of training.” If your room temperature is higher than These grants cover the following virus. The flu jab can protect you. It contains this, lowering the room temperature by just measures: 1°C could reduce your bills by up to 10%. Older people and those with chronic no live viruses so it can’t give you the • Loft insulation illnesses like asthma, heart disease, flu. You can get a free flu jab if: • Cavity wall insulation Eat a Healthy Balanced Diet diabetes and kidney disease are • You are aged 65 years or over particularly at risk if they catch flu, • Tank insulation Regular, well-balanced meals are an especially if it leads on to bronchitis and • Have a serious heart, lung or kidney • Heating – installation and repairs essential part of keeping warm. Follow pneumonia. disease or diabetes • Draught proofing for doors these guidelines for a better diet: Former British boxing flyweight • Have a weak immune system, caused and windows • Have a good, hearty start to the day by disease or medial treatment Information on grants can be obtained with a hot breakfast champion, Robert ‘Mac’ Macmillan, now 85, is a firm believer in the merits • Have had a stroke or TIA (transient from the South East Wales Energy Advice • Drink plenty of hot drinks throughout the day Centre Freephone 0800 512012 or of being active at any age. ischaemic attack) • If you don’t feel like eating much, try a Torfaen County Borough Council’s Energy • Are living in a residential or nursing meal replacement drink “I have a flu jab every year and I have Efficiency Section 01633 648853. never been out with flu,” he said. “I home; or • Keep a flask full of a hot drink by your still keep fit. I have a punch bag in the bed at night • Are the main carer for an elderly or garage and I still skip everyday – 180 disabled person For more information about flu vaccinations contact your GP or practice nurse. www.nhsdirect.nhs.uk Digital TV Protect yourself NHS Telephone 0845 4647 against pneumonia Available 24 hours Direct Are you over 65 and have NHS Direct is far more than a telephone breathing problems? health line – now there’s a greater choice If yes is the answer to this question, you of convenient NHS services to suit your may be eligible to have a pneumonia Do you have Type 2 Diabetes and live needs. If you or someone close to you vaccination which can prevent you is feeling unwell, you can contact NHS developing pneumonia. This type of in Torfaen? Direct for advice on dealing with many infection can affect the lungs, may lead to Do you want to increase your skills, understanding and confidence in managing your everyday health problems. NHS Direct blood poisoning and can affect the lining diabetes? provides confidential health advice and of the heart or brain. information around the clock. You can The local X-PERT programme is a six-week group diabetes education programme. use the authoritative health website, NHS The good news is that you only have to Direct digital TV service or you can call have this once in your lifetime and it can You will learn all about the up-to-date treatments and management of diabetes and will the NHS Direct by telephone. Calls cost prevent you developing pneumonia. If have the opportunity to explore and address problems/issues that you may have with your a maximum of 4 pence per minute from a you are aged over 65 years and have not diabetes. BT landline. previously received a vaccination against pneumonia then you may need to have a The programme has been shown to improve diabetes control, increase self-management vaccination. Please speak to your practice skills and improve lifestyle and quality of life. Remember! nurse or GP for further information. Please request a referral onto the programme from your GP/Practice Nurse or contact Sian There are 3 ways you Bodman, Lead Diabetes Nurse on 01495 332169 for more information. can use NHS Direct.

NHS Direct Online website Torfaen Minor Ailments Scheme 1 wwwnhsdirect.nhs.uk Expert Patients Pharmacy First NHS Direct Interactive on digital satellite TV Programme Wales The Pharmacy First Scheme offers FREE advice and treatment from 2 Simply press the INTERACTIVE The Expert Patients Programme (EPP) is Community Pharmacies across Torfaen for minor ailments for residents button on your remote control. a 6 week NHS based self-management of Torfaen who are registered to a local surgery. course for people living with any long- Minor ailments include: NHS Direct telephone service ✴ term health condition. It helps people 3 Call 0845 4647 improve their quality of life by learning Athletes foot Common Cold Head Lice different skills to better manage their Heartburn Conjunctivitis Indigestion A confidential interpretation service is condition on a daily basis. Groups of available in many languages. Simply say 8 - 16 participants meet over 6 weekly Constipation Sore Throat Cough the language you wish to use when your sessions of 2½ hours per week. call is answered by NHS Direct staff. Threadworm Diarrhoea Tummy Upset The courses are run by tutors who For deaf people and those hard live with health conditions. Each Earache Vaginal Thrush Hay Fever of hearing, a textphone service is session looks at ways to help manage Warts Headache Verrucas available on: 0845 606 4647. the effects of their long-term health condition. EPP courses are free of ✴ If you require more information relating the new Pharmacy Scheme, please access the Calls cost a maximum of 5 pence per minute from a BT charge and regularly run in Torfaen. landline. The cost of calls from mobiles and other networks website: www.torfaenlhb.wales.nhs.uk may vary. Your service provider may charge a minimum cost per call. For patients’ safety, all calls to NHS Direct are For further details of local courses please Alternatively, contact: Cheryl Morgan on 01495 332177 or email recorded. contact: 01291 672352 [email protected] www.eppwales.org Eat Well to Keep Well Drinking Water Looking out for Malnutrition in Older People can help prevent falls

alnutrition, which can result from a lack of food or lack of the right types of food needed Dehydration -The lack of water intake - has been identified as a critical risk factor for falls in Mfor good health, is still something that the majority of people associate with the developing older people. This is because it can lead to a deterioration in mental state and an increase in world where unfortunately food and water shortages are all too common. The thought that some the likelihood of dizziness and fainting. As part of an effective falls prevention strategy, the maintenance of adequate levels of hydration in older people can have a highly significant of the most vulnerable people in our ‘richer’, modern society are suffering from malnutrition contributory effect. remains something of a ‘taboo’ subject. However malnutrition is still a significant problem across the UK and older people in particular are amongst the most vulnerable. It comes as a surprise to Not getting enough water can quickly result in Research has also suggested that drinking most people that more than 10% of the over 65’s are malnourished and those living in poverty, tiredness, headaches and constipation - enough water every day, could reduce your are socially isolated or recently discharged from hospital are the most vulnerable. developing into more worrying conditions, risk of developing cancer of the large bowel, such as increased heart rate and breathing breast and prostate at little or no cost. rate, dizziness, confusion and eventual coma. Becoming under or malnourished can be as a general help around the house and a deficiency You can achieve your daily water intake by: During recent studies it has been established consequence of not eating healthily, however such malnutrition can affect all of these • Try to start every day with a glass of that people drinking adequate levels of water other things can also induce weight loss or everyday tasks. So if you are worried about a fresh water will benefit in a number of ways: affect appetite including chronic disease, relative or friend what should you look out for? • Helps avoidance of falls • If you are not used to drinking water, try multiple medication, and alcohol problems. Signs can include weight loss or diet changes; replacing just one of your other drinks a A whole range of factors can contribute and signs around their home such as a lack of food • Keeps skin healthy and young looking day with water and increase it gradually prevent some older people from being able to in cupboards and fridges or rotting and expired • Improves mental performance • Hot water with lemon or lime helps if you access a healthy diet such as living on a low foods; physical problems such as reduced need a hot drink income, lack of local shops selling healthy strength and tiredness, difficulty in breathing • Lowers the risk of diabetes food, a lack of local transport and difficulties and feeling the cold; recurring infections and • Stabilises blood pressure and prevents • Try carrying a small bottle of water with in carrying heavy shopping home, and difficulties in recovering from illness; wounds fainting you when out and about even depression and dementia. Preventing, which take a long time to heal; lethargy, • May reduce the risk of coronary heart • Have a glass of water to accompany identifying and treating malnutrition can be depression and self-neglect; and loose fitting disease and blood clots your meals very difficult and many people, including older clothes or jewellery can all be associated with • Reduces risk of kidney stones • If you don’t like iced water try keeping a people and their families, mistakenly believe malnutrition. fresh jug of water with a lid in the kitchen • Maintains a healthy urinary tract and that becoming thinner is a natural part of the The two key factors to ensure you are eating a and have a glass whenever you go into kidneys ageing process. As a result, they do not take healthy diet are: the kitchen the appropriate action, such as referring them • eating the right amount of food for how • Helps to avoid chronic constipation • Keep a check on your urine. If you are to their GP when older members of their family active you are well hydrated it should be plentiful, or friends or a neighbour become thinner even • and eating a range of foods to make sure pale in colour and odourless if they are aware of it. you are getting a balanced diet At some point in our old age most of us will For some quick and easy recipes and top tips need help from others to do the everyday on healthy eating, contact the Food Standards tasks we previously took for granted, such as Agency Wales on 029 2067 8999 for their free preparing meals, getting dressed, bathing and leaflets ‘Recipe for Life’ and ‘The Good Life’.

For more information visit: www.eatwell.gov.uk/agesandstages/olderpeople/ Widdershins Ageing Well Centre, Keep Safe Services for 50+ Keep Safe by following the ‘Doorstep Plan’: Telephone: 01495 769264 Don’t open your door unless you are sure who it is Only keep small quantities of cash at home nly deal with people by appointment Age Concern has a wide range of • advice on income and benefits – O services, information and advice which and support to make a claim if you eport suspicious people to the Police is there to help you. The Age Concern require their help R Ageing Well Centre in Sebastopol has • information on home safety and See identification and check it free parking and the X24 bus stops maintenance right outside for easy access. Manager ry to use tradesmen who are approved Angela Reed, her staff and volunteers • information on accessing activities T and leisure services would be very pleased to see you and nsure a spy hole or door bar is fitted give you a very warm welcome. They • information on caring services, homes E are open Monday to Friday 9:00am to and domiciliary care revent burglars – keep your doors locked 4:00pm, so drop by or telephone 01495 P • supporting people to make their flu 769264. Here are just some of the vaccination appointment things they can provide If you are in doubt about someone calling to your home, please contact Torfaen Trading • assistance with shopping if you have • Bistro, open Monday-Friday, 9:30am- Standards on 01633 648384. no one else to help and cannot get 3:30pm out yourself Crime against older people is not common and you are far more likely to be a victim of crime if • Health Suite, open Tuesday, Thursday you are a young person. Many older people live in fear of crime which can affect their quality of • volunteer opportunities - we welcome and Friday, 9:30am-3:30pm – holistic life. your interest in our wide range of and beauty therapies are available, If you have concerns about your safety, contact your Neighbourhood Policing Team on opportunities – please contact Lesley ranging from facials, massage, hair, 01633 838111. for more details feet, nail and waxing treatments. Male and female welcome. The Age Concern shop in George Street, Pontypool is also available to give • Pleasure, Leisure and Profit learning information; advice on welfare benefits; courses are designed for the over free Information and fact sheets on 50’s. Professional tutors take into various subjects; newsletter and account each and every individual’s shopping service (we can either shop for needs. At the end of the course there you or accompany you to shop) are no exams, you will learn at a pace that suits you. We are open Monday to Thursday 9:00am to 4:00pm and • Extend Exercise Classes on Friday 9:00am to 2:00pm • Handyperson Scheme and Everyday Please telephone 01495 762151 or Living Aids – please contact pop into the George Street shop in Widdershins for more information. Pontypool for more information. Home Laundry Insulation Refrigeration Always wash with a full load and for smaller Insulate your loft with a minimum 250mm Don’t open the door unnecessarily and don’t 50 Energy 13 loads of washing use a half load programme, 27 fibreglass or similar insulation. Make sure 41 leave it open. if available on your machine. you also lag any cold water pipes in the loft, but don’t lag under the cold water tank. 42 Defrost your fridge and freezer regularly. Use the lowest wash temperature that is Don’t block off the ventilation path under the Try to locate your fridge or freezer in a cool 14 suitable for the task. eaves. Saving Tips 43 position – if possible away from direct sunlight Cooking 15 Spin dry clothes before tumble drying. If your walls are suitable, cavity wall and not next to your cooker. 28 insulation will substantially reduce Match the saucepan size to the hotplate or Use the shortest setting needed on your New fridges, freezers or fridge freezers on heat loss. 1 burner. If your hotplate has a dual ring use 16 tumble drier. 44 sale at your electrical retailer carry an energy the inner section only. Always put lids on Weather-strip doors and windows. A letter label. This will tell you how efficient the Dry clothes outside during warm weather. saucepans. 17 29 box flap can reduce draughts. appliance is, and will help you to purchase the most energy efficient. On a gas hob the burners are often variable Seal gaps between floorboards and under 2 rated. Choose the burner to suit the pan size Home Heating 30 skirting boards. – do not let the flames lick up the sides of Try not to overheat your home. A 1°C Water Heating the pan. 18 decrease in room temperature could reduce Block off unused chimneys (but retain a Use a shower instead of a bath – you can your fuel bill by up to 10%. Recommended have up to five 5 minute showers for the Use segmented pans to cook several 31 ventilation grille to keep the chimney in good 45 temperatures are 21°C in the living room and cost of one bath! This saves water as well as vegetables at the same time, making sure condition). 3 18°C in the hall. energy. pans are stable. Pressure and slow cookers Drawn curtains will reduce heat loss and can be very energy efficient. It is better to reduce the room temperature by 19 32 increase comfort levels. If you have a large kitchen sink, using turning the heating down rather than opening 46 a washing up bowl will reduce water Cook small items under the grill instead of in windows. 4 the oven. If you have radiators under your windows, consumption. Using time controllers on electric heaters will 33 make sure your curtains don’t cover them. Electric kettles are more efficient than using 20 help to control running costs. Only use an immersion heater when you 5 the hotplate for boiling water, only boil the Simple internal secondary glazing can be 47 need it and make sure your hot water tank is amount you need. Use the central heating programmer to control 34 quite cost-effective. properly lagged with an 80mm lagging jacket. 21 on\off periods for heating and hot water. Time If you have an old thin lagging jacket, don’t Fan ovens are more efficient than the heating to come on 1/2 hour before you Double glazing can be expensive to install, throw it away – fit a new jacket over the top of 6 conventional ovens they cook more quickly get up or come in, and to go off 1/2 hour 35 but is worth fitting if you are replacing window it. and usually do not require preheating. before you go out or go to bed. There is no frames. need to have the heating on while you are out Make sure your taps are fully turned off when An electric toaster is more efficient than using Sealing the edges of your loft hatch can 7 or in bed at night. 48 not in use and replace washers on dripping the grill. 36 reduce heat losses and help prevent taps. Thermostat controls should be used wherever condensation in the roof space. Microwave ovens are especially energy 22 possible to give the required comfort If your central heating system also heats your 8 efficient for small dishes and single portions. levels. Thermostat radiator valves allow 49 hot water, lag the pipes between the boiler temperatures to be set for each room for Lighting and tank. Don’t use higher wattage bulbs than necessary. Dishwashing comfort and efficiency. 37 Rinse washed dishes in cold water rather than If your hot water tank has a thermostat, set it A fluorescent fitting in the kitchen gives 9 hot. If you have water-filled radiators, reflective 50 to no more than 60°C. 23 panels (eg cooking foil) attached to the wall 38 brighter lighting, longer lamp life and reduced If you have a dishwasher, wait until you have behind radiators on outside walls can reduce running costs. 10 a full load before washing – many machines consumption. have a “rinse and hold” setting. Compact fluorescent lamps are available in Shelving over radiators and storage heaters 39 a wide range of styles and outputs. Although Only use the high temperature wash 24 will deflect heat into the room to improve more expensive to buy, they are five times 11 programmes for really dirty dishes. comfort. more efficient and last twelve times as long as ordinary tungsten lamps. Some dishwashers have a “quick wash” Boilers operate more efficiently and safely 50 Energy 12 programme. This cuts washing time and 25 when serviced regularly. Turn off lights when rooms aren’t occupied, helps you to save on water and electricity. 40 without compromising on safety and security. Have flues and chimneys serviced at least 26 once a year by a suitably trained, reputable, registered engineer. Saving Tips Gwent Bobby Van Trust ‘Protecting the elderly, vulnerable and disadvantaged people in our community.’ The scheme also provides advice on how to deal with ‘unknown callers’ for those members of the community who are nervous of unexpected callers. The Scheme is based in Police Stations in Newport, Cwmbran, The Gwent Bobby Van Trust scheme has Blackwood and Tredegar. been operating for over ten years. The aim of the scheme is to secure the homes of the Priority is given to victims of crime such as elderly, vulnerable or disadvantaged people in burglary, theft of keys or domestic violence, the community by fitting FREE OF CHARGE, although any member of the public who is security devices such as: door locks, door concerned about their safety can apply. chains, spy holes, window locks, window The Scheme is not means tested and any alarms, letter box guards, patio door locks, referrals can be made by the Police, agencies door restrictors, personal attack alarms, such as Age Concern or directly by any dummy CCTV cameras, smoke alarms and member of the community. property marker kits. Contact The Gwent Bobby Van Trust, By introducing these measures the scheme Divisional Police Headquarters, Cardiff Road, hopes to reduce the fear of crime and help Newport, NP20 2EH or older people maintain an independent lifestyle. telephone 01633 245202.

Junk Mail and Unwanted Telephone Calls

If you are one of the many people who are fed up with receiving junk mail or unsolicited telephone calls and would like to do something about them, then there is help at hand. Simply contact the organisations listed below to register your details free of charge. To reduce the amount of personally addressed junk mail coming through your door contact: The Mailing Preference Service, FREEPOST 29 LON20771, LONDON, W1E 0ZT Telephone: 0845 7034599 • web: www.mpsonline.org.uk Allow at least four months before you see a reduction in the mail you receive. To reduce the amount of unaddressed leaflets which are delivered by the Royal Mail contact: Royal Mail Door-To-Door Opt-Outs, FREEPOST RRBT-ZBXB-TTTS, Kingsmeads House, Oxpens Road, Oxford, OX1 1RX Email: [email protected] To reduce the amount of unwanted telephone sales calls, contact: The Telephone Preference Service, DMA House, 70 Margaret Street, London. W1W 8SS Telephone: 0845 0700707 • Web: www.tpsonline.org.uk It will take up to 28 days for the calls to be reduced. For more information contact:Trading Standards on 01633 648384. Huntington’s Disease Parkinson’s Disease Society Support Group (Gwent) The Torfaen & District Support Group meets This support group meets monthly for informally at the Torfaen Carer’s Centre bi- information and advice and socialization monthly for support and information in a events occur on a regular basis. Further relaxed atmosphere. Further information from information from Gwilys Edwards (Chair) Jackie Peacock Tel: 01873 831931 Tel: 01495 753771 or Bernard Zavishlock (Secretary) 01873 859882 Mobility Issues Wheels in Motion – for disabled Respiratory Support Group A guide to support groups in your area Meets monthly and is open to anyone with a people of all ages respiratory condition. The Local Health Board Alzheimer’s Society Gwent Diabetes Support Group (Torfaen) / Wheels in Motion (WIM) are a self help group and the British Lung Foundation support this for people with mobility issues – have your group under the banner of ‘Breathe Easy’. Befriending Project Cwmbran Diabetes Support Group say and promote change within a supportive Further information from Shan Evan at British Caring for someone with Alzheimer’s? Then Do you, a family member or close friend environment. Further information from Jeanne Lung Foundation. Tel: 01792 455764 or Sarah the above project may be able to help you with have diabetes? If so help and support is Tel: 01495 762441 or Rex Tel: 01633 482529 Bayliss, Respiratory & Rehabilitation Nurse. support and advice. Further information from available from the above support groups. Tel: 01495 332165 Julie Cooke Tel: 01495 768627 Further information from Mrs Marjorie Wells Multiple Sclerosis Society (MS) Tel: 01495 764379 (Torfaen Group) or Val Cwmbran & District Support Group Service Users and Carers of Bipolar Disorder Self Help Group Carnagie. Tel: 01633 866638 (Cwmbran This support group meets weekly aiming Torfaen Forum Support for people with bipolar disorder, their Group) to improve self management, providing family and friends. Tel: 08456 340 080 This forum has open membership to service Expert Patient Programme information, promoting a healthier lifestyle with users and carers. It’s aim is to capacity build Cardiac Rehabilitation peer led support. and enable service user and carers within six week course of 2.5 hours each Further information from Sally Bailey the community to take part in the strategic Pontypool Pacers week Tel: 01633 869580 planning of services. Further information from A community based cardiac exercise support Do you have or care for someone who has Jacqui Reardon Tel: 01633 648501 group, working with individuals leaving a long term health condition? Free courses, Older Persons Forum – Torfaen Shopmobility Scheme (Pontypool) – Free use the hospital based rehabilitation course. designed to help manage any long term health Older Persons Forum held monthly in The project offers support, exercise and of scooters – open to anyone with mobility conditions. Further information from Sarah Blaenavon, Cwmbran and Pontypool. difficulties. Further information from socialisation, all within a safe environment. Cronin, Course Co-ordinator. Informing the Older Persons Strategy and Further information from Gethin Jones Arno Nagel Tel: 07980682635 or Tel: 01291 672352 Welsh Assembly Government’s Strategy for Steven Biggs Tel: 01495 766297 Tel: 01495 773681 Older People in Wales, the Forum has open Gay, Lesbian, Bisexual Group membership for residents aged 50+. Further Stroke Support Group – Torfaen Cancer Support (Gwent) information from Sue Browne Strategy Support and information to families and (Torfaen) Living with a stroke? If so, this new support A newly formed support group - meeting Co-ordinator Tel: 01495 766147 friends of those affected by cancer. Help and group could be for you and your carer. The monthly for gay, lesbian and bisexual adults in understanding is available. Further information group meets first and third Thursday of the Torfaen. Further information from Richard Osteoporosis Support Group from Peggy Tapper Tel: 01495 768633 month between 2.00 pm and 4.00 pm. Further Tel: 07707 398877 (Gwent) information from Lyndon or Lorraine Carers Centre (Torfaen) This support group meets monthly, as well as Tel: 01633 675735 HIV Positive Support Group various socialisation events occurring regularly. Open Monday to Friday Are you affected by HIV and its related issues? Further information from Sheila Fox. Torfaen MIND 11.00am to 3.00pm This support group meets weekly - partners, Tel: 01495 763008 (also a help and advice line) Drop In and Informal Support Group, advice Carers and those they care for are given friends and family members welcome. For & support on mental health issues, including support and information, the opportunity to more details contact John Tel: 07891 766152 service user forum. Further information from meet with others and discuss matters of mutual Janice Tel: 01495 759272 concern. The Centre is staffed by volunteers. Call in at 3 Central Mews, Crane Street, Pontypool or Tel: 01495 753838 Ageing Well Energy Saving Trust Wales Torfaen Local Health Board 0800 512012 01495 332200 Age Concern Torfaen (Widdershins) 01495 769264 Gateway Credit Union Torfaen Minor Ailments Scheme 01495 750020 01495 332177 Age Concern Pontypool Shop www.gatewaycu.co.uk 01495 762151 Torfaen Voluntary Alliance Home Energy Efficiency Scheme 01495 756646 Age Concern Cymru (HEES) 029 20431555 0800 3162815 www.heeswales.co.uk Housing & Care & Repair Torfaen Carers Centre Home Heat Helpline 01495 753838 Age Concern Handyman Service 0800 336699 01495 769264 TCBC Older Persons www.homeheathelpline.org Co-ordinator 01495 766147 0800 027 2122 (Minicom) Gwent Bobby Van Trust National Insulation Association 01633 245202 Money, Benefits, Tax, Tax 01525 383313 Bron Afon 0800 111 4242 Credits, Grants & Advice Pension Service 0845 6060265 Care & Repair Torfaen Affordable Warmth Officer Gateway Credit Union 08453 101 180 01495 766225 01495 750020 Charter Housing (Seren Group) Benefits Advice Service (for TCBC Customer Care Centre 01633 212 375 Social Care Service users) 01495 762200 [email protected] 01495 762200 Torfaen Energy Efficiency Melin Homes 08453 101 102 Benefit Enquiry Line for Section 01633 648853 Disabled People & Carers [email protected] Torfaen Revenue & Benefits 0800 882200, Team 0800 6525422 TESS - Tenancy Support Service 0800 243355 (Text Phone) 01495 756646 Winter Fuel Payment Helpline Citizens Advice Bureau 08459 151515 Cwmbran 0845 6015613 (Textphone) Emergency Services, Safety & 01633 482464 / 01633 876121 Trading Standards Citizens Advice Bureau Health & Wellbeing Consumer Direct Pontypool 08545 04 05 06 01495 757421 / 01495 759814 Gwent Community Health Emergency Services 999 Citizens Advice Bureau Council 01495 740555 Blaenavon Diabetes X-Pert Programme Gwent Bobby Van Trust 01495 792125 / 01495 791232 01495 332169 01633 245202 Gwent Police 01633 838 111 Community Care Grant, Expert Patient Programme Budgeting & Crisis Loans 01291 672352 Health and Safety Executive 0800 882200, Gas Safety Advice Line 0800 243355 (Text Phone) Food Standards Agency 0800 300 363 029 20678999 Dial UK (Disability information & Mailing Preference Service Advice Line NHS Direct 0845 4647, 0845 0845 7034599 01302 310123 6064647 (Text Phone) Telephone Preference Service [email protected] RNIB 0945 7669999 www.dialuk.info 0845 0700707 RNID 0808 8080123, 0808 Torfaen Trading Standards Directgov www.direct.gov.uk 8089000 (Text Phone) 01633 648384 Disabled Facilities Grant South Wales Fire & Rescue 01495 762200 Stop Smoking Wales 0800 0852219 Home Fire Safety Check 0800 1691234