Fast Flooding Top Notch Tap Into Research PAIs help save victims Wuxi Emergency Center Every center potential in dangerous waters is first ACE in China lab for Academy study The International Academies of Emergency Dispatch September | October 2013 THEJOURNAL JOURNALOF EMERGENCY DISPATCH Putting Them All Together Consolidation creates U.K.’s largest health trust iaedjournal.org get the right information. ProQA® Paramount structured calltaking means all the right information is gathered. at the right time. Faster calltaking time means shorter time to dispatch. to the right people –every call. That means faster, safer responders and safer communities. www.prioritydispatch.net | 800.363.9127 g columns 4 | Contributors 5 | Dear Reader 6 | President’s Message SEPTEMBER·OCTOBER 2013 | VOL. 15 NO. 5 7 | Leadership Lingo 8 | Headset Confessions 9 | Police Beat 10 | Ask Doc 42 | Retro Space g industry insider 12 | Latest News Updates g departments BestPractices 18 | NG9-1-1 20 | ACE Achievers 23 | NAVIGATOR Rewind 24 | FAQ 26 | Research features OnTrack 28 North West Ambulance | 32 | Medical CDE The four Emergency Operations Centres Bystander calling about possible (EOCs) in the merger make NWAS the drowning key to victim survival. world’s largest communication portal for 36 | Universal CDE an ambulance service, serving almost seven Sinking vehicle protocol extends to million residents within 5,500 square miles. vehicles trapped by floodwaters. YourSpace 40 | Dispatch In Action 41 | Tribute The following U.S. patents may apply to portions of the MPDS or software depicted in this periodical: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,106,459; 6,607,481; 7,106,835; 7,428,301; 7,645,234. The PPDS is protected by U.S. patent 7,436,937. FPDS patents are pending. Other U.S. and foreign patents pending. Protocol-related terminology in this text is additionally copyrighted within each of the NAED’s discipline-specific protocols. Original MPDS, FPDS, and PPDS copyrights established in September 1979, August 2000, and August 2001, respectively. Subsequent editions and supporting material copyrighted as issued. Portions of this periodical come from material previously copyrighted beginning in 1979 through the present. THE JOURNAL | September/October 2013 3 contribut IVAN WHITAKER COLLEEN CONRAD SHAWN MESSINGER BRETT PATTERSON Ivan is a medical dispatch Colleen is deputy director Shawn is a police consultant Brett is an Academics & consultant with Priority over operations for Salt Lake and Emergency Police Dispatch Standards associate and ™ Dispatch Corp. He worked as City 9-1-1, with current duties instructor for Priority Dispatch Medical Council of Standards ™ ™ a field and communications involving the consolidation of Corp. He is a former chief chair for the IAED . His role o lieutenant for the Emergency fire and police dispatch offices deputy for the Okanogan County involves training, curriculum, Medical Services Alliance in and assisting in the near-future Sheriff’s Office where he was protocol standards, quality rs Marion County, Fla. He also move to a new Public Safety the director of a combined improvement, and research. He worked for the Polk County Building, which will include a 9-1-1 communication center. is a member of the IAED College Sheriff’s Office as a dispatch new phone system and new During this time he oversaw of Fellows and Rules Committee. manager. Ivan is a paramedic, radio system. She was the the deployment of a new CAD Brett began a career in EMS National Q, EFD, and EMD project manager for the recent and countywide RMS system, communications in 1987. Prior instructor. He has a bachelor’s implementation of the PPDS®. a VoIP 9-1-1 phone system, and to accepting a position with the ® in Business with a minor in Colleen has worked for Salt the deployments of ProQA IAED, he spent 10 years working Human Resources and a MBA Lake City for 31 years. in EMD and EPD. Shawn was in Pinellas County, Fla. in Leadership with a minor in also commander of a multi- 8 | HEADSET CONFESSIONS 24 | FAQ Organizational Development. jurisdictional SWAT team. He will complete his Ph.D. in 9 | POLICE BEAT Management in 2014. 7 | LEADERSHIP LINGO g DEARREADER INTERNATIONAL INTERNATIONAL OFFICES ACADEMIES OF AUSTRALASIAN OFFICE EMERGENCY DISPATCH 011-61-3-9806-1772 Not All Thumbs Alike 110 South Regent Street, Suite 800 CANADIAN OFFICE Salt Lake City, UT 84111 USA 1-514-910-1301 USA/Canada toll-free: 800-960-6236 EUROPEAN OFFICE Some prefer ink to Intl/Local: 801-359-6916 011-43-5337-66248 Fax: 801-359-0996 ITALIAN OFFICE www.emergencydispatch.org 011-39-011-1988-7151 [email protected] chlorophyll MALAYSIAN OFFICE 011-603-2168-4798 U.K. OFFICE 011-44-0-117-934-9732 Audrey Fraizer, Managing Editor IAED JOURNAL STAFF COMMUNICATIONS | CREATIVE DIRECTOR GRAPHIC DESIGNER Kris Christensen Berg Reeding Roberts MANAGING EDITOR PRODUCTION MANAGER | SENIOR DESIGNER Audrey Fraizer Jess Cook TECHNICAL EDITOR WEB | MULTIMEDIA MANAGER e have a bet going in gardeners with chlorophyll- Brett A. Patterson Erwin Bernales SENIOR EDITOR WEB DESIGNER the office over keep- stained thumbs envy the black James Thalman Jason Faga COPY EDITOR INTERNATIONAL TRANSLATORS ing potted plants ink-smudged thumbs of editorial Heather Darata Ammar Almshab W Ana Corona alive the longest, excluding our types, metaphorically speaking. ASSISTANT EDITOR Giuditta Easthope Cynthia Murray Corike Nuibe department director—Kris Berg— Some thumbs are more contented SENIOR DESIGNERS Nadine Schick Chris Carr Sara Scott when stuck out in traffic to catch Lee Workman Carolyn Turcotte because she has a green thumb and probably has plants thriving a free ride across town or tapping BOARDS & COUNCILS ACCREDITATION BOARD CHAIR Jaci Fox (Police/EPD Board) in her office and certainly at her on the space bar of a keyboard. Brian Dale Susi Marsan (ETC) home dating back generations to Maybe that’s the subtle and ALLIANCE BOARD CHAIR RESEARCH COUNCIL CHAIR Keith Griffiths Tracey Barron pioneers crossing the prairie push- suitable excuse. My thumbs, CERTIFICATION BOARD CHAIR STANDARDS COUNCIL CHAIRS Pamela Stewart Brett A. Patterson (Medical/EMD) ing handcarts. and the thumbs of my associates Gary Galasso (Fire/EFD) CURRICULUM COUNCIL CHAIRS Tamra Wiggins (Police/EPD) Victoria Maguire (Medical/EMD Board) The rest of our thumbs aren’t and editorial predecessors, are Mike Thompson (Fire/EFD Board) nearly so green and it’s readily not shaped for pinching plants ACADEMY STAFF apparent, particularly in the vicin- or holding shovels for digging PRESIDENT COMMUNICATIONS DIRECTOR Scott Freitag Kris Christensen Berg ity of the three-person editorial around in the dirt (except per - ASSOCIATE DIRECTOR | USA DIRECTOR OF EUROPEAN RELATIONS Carlynn Page Tudy Benson department. I guess you could haps metaphorically speaking). ASSOCIATE DIRECTOR | U.K. DIRECTOR OF INTERNATIONAL RELATIONS Beverley Logan Amelia Clawson say that we represent the Ber - Our thumbs are best in repetitive ASSOCIATE DIRECTOR | AUSTRALASIA MEMBERSHIP SERVICES MANAGER Peter Hamilton Arabella VanBeuge muda Triangle of potted plants motion and, apparently, the same ACADEMICS & STANDARDS ASSOCIATE and fresh flowers. Set a potted goes for dolphins. Brett A. Patterson African violet, Jade plant, or Spi- Maybe you haven’t heard. COLLEGE OF FELLOWS CHAIR UNITED STATES der plant or a spring bouquet of An article in The Onion has Marc Gay, Chair Bill Auchterlonie (KS) Robert Bass, MD (MD) Daffodils given in celebration of grave implications for the pri - AUSTRALASIA Christopher W. Bradford (FL) Frank Archer, MD (Australia) Geoff Cady (CA) a birthday in the area bounded by macy of humankind, as marine Andrew K. Bacon, MD (Australia) Steven M. Carlo (NY) Peter Lockie (New Zealand) Jeff Clawson, MD (UT) Peter Pilon (Australia) Phil Coco (CT) our three desks and their green biologists at the Hawaii Ocean- CANADA Brian Dale (UT) Drew Burgwin (British Columbia) Chip Darius, MA (CT) leaves, stems, and flowers are soon ographic Institute recently Claude Desrosiers (Quebec) Kate Dernocoeur (MI) Douglas Eyolfson, MD (Manitoba) Norm Dinerman, MD (ME) to mysteriously droop into office reported that dolphins, or family Martin Friedberg, MD (Ontario) Patricia J. Dukes, MICT (HI) Marc Gay (Quebec) (Emeritus) James V. Dunford, MD (CA) Marie Leroux, RN (Quebec) (Emeritus) Marc Eckstein, MD (CA) air. Our triangle simply sucks the Delphinidae, have evolved oppos- Paul Morck (Alberta) John Flores (CA) Wayne Smith, MD (Quebec) Scott Freitag (UT) life right out of them. able thumbs on their pectoral Gary Galasso (UT) EUROPE Keith Griffiths (CA) Andre Baumann (Germany) Jeffrey R. Grunow, MSN (UT) Contrary to the Bermuda Tri- fins. According to research sci- Jan de Nooij, MD (Netherlands) Darren Judd (UT) Gianluca Ghiselli, MD (Italy) Alexander Kuehl, MD, MPH (NY) (Emeritus) angle, however, I don’t think it’s entist Dr. James Aoki, the oppos- Jean-marc Labourey, MD (France) James Lake (SC) Bernhard Segall, MD (Austria) James Lanier (FL) the paranormal at work, or the able digits thus far encountered Gernot Vergeiner (Austria) Stephen L’Heureux (NH) Christine Wägli (Switzerland) Victoria A. Maguire (MI) (Emeritus) Sheila Malone (IN) power of the mythical Atlantis appear to be fully functional, UNITED KINGDOM/IRELAND Susi Marsan (GA) (Emeritus) Trevor Baldwin (England) Robert L. Martin (CA) drawing energy away from our making it possible for dolphins– Tracey Barron (England) Dave Massengale (CA) Michael Delaney (Ireland) Shawna Mistretta (CO) Louise Ganley (England) Jerry L. Overton (UT) greenery. Our building resides in believed to be capable of faster Conrad Fivaz, MD (England) Eric Parry, ENP (UT) Chris Hartley-Sharpe (England) Rick W. Patrick (PA) a section of Salt Lake City once and more complex cogitation Andy Heward (England) Brett A. Patterson (FL) James Gummett (England) Paul E. Pepe, MD, MPH (TX) Stuart Ide (England) Ross Rutschman (OR) (Emeritus) notorious for vice and corrup - than man—to fashion tools, con- Peter Keating (Ireland) Joe Ryan, MD (NV) Ray Lunt (England) Doug Smith-Lee (WA) tion, but that was more than a struct pulley and lever systems, Andy Newton (England) (Emeritus) Tom Somers (CA) Janette K.