Contents Arnold & Daybrook Welcome Neighbourhood profile A great place to live... Local knowledge What next? Our commitment Neighbourhood plan What can you do? Getting involved Your money

Welcome to your new neighbourhood plan At Jigsaw Homes Group we take pride in how we can work with our local partners to our neighbourhoods and want to work with make improvements. residents to achieve our mission of ‘Creating homes. Building lives.’ As a result of the findings, we will target resources to areas in need through a range This plan takes on board feedback from of activities to make you feel happier with employees and residents looking at key your neighbourhood. issues like health and employment, crime and antisocial behaviour, money Each neighbourhood plan will be in place management and neighbourhood desirability. for three years and we’ve already been working towards similar plans for the past This information helps us to identify the few years at Gedling Homes with main challenges in your neighbourhood and positive results.

Neighbourhood profile information Properties by type Here are some facts and figures about the people and properties that make up your neighbourhood which we thought you may Bungalows Houses Flats find interesting. Tenant by age 0 325 333

Under 25 years - 3% 36 - 54 years - 30% Number of Jigsaw Homes properties 698 25 - 35 years - 16% 55+ years - 48% Average length of tenancy Unknown - 3% 11.20 years A great place to live...

Central Arnold and Daybrook are towns approximately three miles north of Nottingham City. Gedling Homes owns a large number of family homes and flats in the area. There are two independent living schemes: Seagrave Court and Moyra House. We are currently in the process of building more affordable housing in the area and redeveloping a supported living scheme on Cross Street. This neighbourhood has access to excellent amenities including three GP surgeries, pharmacies, banks, a post office and a library. Arnold centre has a variety of large retailers and independent businesses, including clothes shops, electrical shops, a pet shop, florists, travel agents, cafés, pubs and hairdressers. There is also a large ASDA and Sainsbury’s. A market is held in Arnold centre on Tuesday, Friday and Saturday. Across the borough we own 698 which are managed by Gedling Homes. Park, and Queens Bower Recreation Ground. proximity to the neighbourhood and the Many of the parks have children’s play areas Redhill Academy secondary school with an There are a number of community and as well as other facilities. Arnot Hill Park has attached sixth form. leisure centres in the area offering fitness a bowling green, skatepark, sensory gar- suites, dance and spin studios, sports halls, den and a nature trail with art sculptures. The neighbourhood is well connected with outdoor sports pitches, children’s activities, Bestwood Country Park is home to Bestwood several frequent bus services to the City badminton and exercise classes. Arnold Lodge Hotel and has mature woodland and a Centre. Leisure Centre, located on High Street, has a Japanese Garden. King George V Recreation swimming pool, theatre and Cinema. Ground’s facilities include a cricket ground, Jigsaw Homes has plans to build around football pitches, gym equipment, a cycle 2,400 more homes by 2022 through a mix The area has many parks and open spaces route and skatepark. of tenures including affordable rent, shared including Arnot Hill Park, Bestwood Country There are six local primary schools in close ownership and market sale.

How well is your neighbourhood performing? Community insight

We have identified a range of both internal and external indicators that The neighbourhood performs satisfactorily when compared with other tell us overall how great your neighbourhood is. areas locally in relation to socio economic indicators. Performance in terms of crime levels, health, employment, skills and training figures The indicators range from the condition of the properties in the and poverty are all given consideration in this section. neighbourhood to levels of employment and poverty. You can see them all below with an explanation of what the ratings mean for your neighbourhood. Household money management Neighbourhood experience £ When looking at the way in which people pay their rent, levels of rent On average, people who move into the neighbourhood tend to stay arrears and the number of evictions, the neighbourhood performs to a in their homes for a reasonable length of time. The neighbourhood satisfactorily level. However, this means some households may still be experiences some antisocial behaviour or neighbour nuisance cases. experiencing money management issues, could be at risk of losing their This indicates that while the majority of residents treat each other homes, and may need additional support. with respect, there are some incidents that do occur that have a nega- tive impact on people’s ability to relax and feel secure in their homes. Satisfaction with the neighbourhood is relatively high although there is Demand room for improvement.

The time it takes to re-let a property is generally good across the neighbourhood indicating that properties are generally popular with a low number of repairs required and people who are eligible can move Overall summary into their new home relatively quickly. Overall the neighbourhood is a good place to live but it does experience some problems that occasionally Property condition affect people’s quality of life. The main aim for this neighbourhood is to identify the right activities, Generally, the homes in the neighbourhood are in a good condition, services and initiatives that will help address are energy efficient and there are no common issues with repairs and the specific issues that currently hold the maintenance costs. area back. Local knowledge: What you told us about your area. On average the people we spoke to rate the improved facilities for young people. neighbourhood as 7 out of 10 as a place to live with mainly positive comments. Some residents said that there were problems with antisocial behaviour especially at Some of the best features identified about weekend nights with regards to noise living in the neighbourhood were the variety nuisance and inconsiderate behaviour. and availability of local shops and schools. There could be further attention given to People we spoke to said that they had good improving parking provision in some streets neighbours and that the area benefitted from around central Arnold. a ‘friendly atmosphere’. Gedling Homes’ blocks of flats would benefit There are specific areas of the neighbourhood by having specifically designed bin areas as that were identified as being unclean and some schemes are spoilt by the appearance dirty. Specifically concerns were raised about of the location of bins. litter, fly-tipping and dog fouling. There are some issues with garden condition A few of the people we spoke to said they across the neigbourhood due to a lack of felt the neighbourhood would benefit from maintenance by some residents. How will we progress the plan? As these plans are an update of the former neighbourhood plans, work has already begun in your area, as well as in the other nine Gedling Homes neighbourhoods.

We will continue to review our performance data frequently over the next three years and we will keep you updated on the progress through our website, social media and newsletter. You will also have the opportunity to be involved so please watch out for advertised activities or requests for feedback. Our commitment We will work closely in partnership with Address poorly maintained or fly-tipped issues related to any of our properties that residents, Nottinghamshire Police and Gedling gardens through joint working with Gedling become empty. We will identify any challeng- Borough Council at a local level in tackling Borough Council. Where untidy gardens are es early and make sure any of our properties anti-social behaviour, nuisance and crime. not Gedling Homes tenants we will refer the that become empty are ready to let as quick- Conducting regular partnership walkabouts in matter through to Gedling Borough Council ly as possible. the neighbourhood we will look to resolve any for them to progress. identified issues. We will identify where customers are not Work with residents and partners to encourage happy with the service provided and look to We will take a focused approach to the issues greater community involvement in the neigh- establish any trends in this data to ensure arising in the neighbourhood, such as higher bourhood through events and other means. that preventative or replacement work can levels of anti-social behaviour and crime and be done to minimise resident disruption in address these directly alongside our partner We will increase the priority our Revenues future. We will establish patterns in the agencies. We will work with residents to Team gives to households in the neighbour- number and costs of repairs and introduce a identify the root causes of dissatisfaction in hood, ensuring early support and increasing responsive plan to address areas of concern the neighbourhood and jointly produce a plan the level of targeted contact with customers to sit alongside our targeted investment and with residents to address these. who are experiencing financial hardship. We planned replacement programmes. will look to reduce evictions, working closely Assess areas for possible redesign where with residents to arrange the most suitable We will review the current refuse provision parking is problematic and there is space for ways for them to pay off any arrears, support- for our blocks of flats and try and find a solu- a possible alternative to be put in place. ing individuals through money management tion to improve appearance around this issue. advice dependent on the individual’s needs. Continue work with residents to address We will continue to monitor those quality of the problem of fly-tipping in the area. Make We will work closely with residents and life factors that have an effect on the com- referrals through to Gedling Borough Council’s ensure that the community knows where to munity, such as the levels of employment and Refuse Collection team where it is evidenced access help and advice on money manage- the health and wellbeing of residents. We will that larger/extra bins are required and tackle ment issues. work with partners to deliver interventions hot spot areas of fly-tipping in the neighbour- in the neighbourhood targeting those key hood via joint inspections and enforcement We will regularly monitor the property issues and ensure residents have access to the action with partners. condition, area appearance and management services they need the most. What can you do?

Familiarise yourself with the money advice address any issues in your area and give you services that we and our other agencies the best service. provide and tell your neighbours, friends and family about them if you think they may be Get in touch if you experience anti-social in financial difficulty. Get in touch with us behaviour or, if you feel you are seeing a rise as soon as possible if you feel you are getting in crime in the area, so we can assist and behind on your rent and bills. You can also give practical advice. Tell us if you believe look on our website for advice on a range of properties are being use for illegal purposes. money matters and links to other sources of Take pride in your community and regularly help and support. maintain your own garden or clean the space outside your flat etc. We can offer low cost Link here support if you need help with this. Be a great neighbour – top tips Be observant around your neighbourhood and ● Introduce yourself to your neighbours and let us know when things do not look great. consider your neighbours’ lifestyles It may be that the standard of communal ● Be aware of the noise you create in your spaces can improve, the environment could own home, particularly in buildings with be improved or when you see something that communal entrances. you don’t think is safe. Let us know if you ● Be mindful of where you park and be think a property has been abandoned as soon considerate of others as possible so that we can take action to re- ● Let your neighbours know if you are having let the property and avoid possible damage. a celebration Report repair issues quickly and keep an eye ● Maintain your garden and keep your com- on any recurrent problems you notice in your munal areas free of items home, or those of others in your community, ● Put your bins out on the right night and and let us know. Always fill in the repairs bring them in again once collected feedback surveys, this will really help us ● Keep an eye on your neighbour’s property

Getting involved We encourage residents to get involved in so you can do as much or little as you like. wherever possible so please get in touch if improving and shaping our performance and Activities include feedback surveys, photo you have any ideas on how to improve your the standard of our services. We understand tasks, mystery shopping and the opportunity neighbourhood. that not everyone wants the same level of to volunteer for our scrutiny panel. involvement, so we offer a range of ways to In addition to Jigsaw Rewards you can also get involved. have informal involvement by attending community events or following us on social media, our websites and through our news- letters. Jigsaw Foundation If you want to be more involved you can be April 2019 sees the launch of Jigsaw Foun- part of a focus group to discuss different dation offering funds for local projects Jigsaw Rewards services and attend events and training. You which make a difference to the lives of our Jigsaw Rewards is an opportunity for you to can even become a tenant director on our residents and their communities. The fund give your feedback by completing surveys Board, join/set up a residents’ association or is open to charities, resident and community on our services, mainly from the comfort of local group in your area. groups, voluntary organisations, social enter- your own home. In return you will receive We also recognise that everyone has skills, prises and local partner agencies. £500,000 points which can be exchanged for gift capability and drive to improve their neigh- will be available annually to share between vouchers or credits on your rent account. bourhoods and this is happening with great projects within our neighbourhoods. For It is simple and quick to register for Jigsaw success in a number of places. We’re keen more information and an application form, Rewards. Just visit rewards.jigsawhomes. to promote this and whether it’s a small pro- visit www.jigsawhomesgroup.org.uk. Grants org.uk/ and enter your surname, payment ject near to your home or something more under £25,000 will be voted on by tenants refer-ence and tell us which areas of the ambitious, we want to hear your ideas and through Jigsaw Rewards. Anything above business you are interested in. We will only help you to make this happen. Our neigh- this will be voted on by Jigsaw’s executive share with you the activities you have chosen, bourhood team will support you to do this team. Your money Welfare benefits Loan sharks Nottingham Credit Union If you need to make a claim for welfare ben- efits, you need to do it as soon as possible. If you are affected by a loan shark, don’t Nottingham Credit Union is a community Don’t delay as you could miss out on money suffer in silence. The Illegal Money Lending savings and loan co-operative where mem- you are entitled to. We have a benefits Team can help. You can contact the team bers pool their savings to lend to one another. calculator and budgeting tool available to all anonymously on 0300 555 2222. You can join the Credit Union if you live or tenants in the Jigsaw Homes Group. work in Nottinghamshire.

Nottingham Credit Union offers secure savings and affordable loans at low interest rates More information is available on the website at www.nottinghamcu.co.uk or by calling Payment facilities 0115 8283121 We have a number of We have a wide range of payment facilities Nottingham Credit Union is authorised by the as well as a household budget Prudential Regulation Authority and regulated tool – why not try them out. available but paying rent through your bank by standing order or direct debit (DD) is now by the Financial Conduct Authority and the more popular than ever. 34% of tenants Prudential Regulation Authority ref no 213439 (who are not in receipt of Housing Benefit) are now paying this way. Find out more by calling us on 0161 331 2000.

Just give us a call to find out Please visit more. www.newcharter.entitledto.co.uk If you are concerned about debts Water bill reduction schemes or would like advice on benefits, Home Contents Insurance contact our Money Wise Team on: You may qualify for one of Severn Trent’s We offer a scheme to protect your home water bill reduction schemes. or 0115 905 1515 contents that you can pay weekly with your Simply call them on [email protected] rent? Find out more on 0161 331 2000. 0345 602 2777

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