Innovative projects in Midi-Pyrénées e-administration

www.midipyrenees.fr Innovative projects in Midi-Pyrenees deserve to be transposed !

bolishing distances, enabling all citizens to enjoy quality services across the territory, at all times, this is what the development of the information society is all about. AIn the largest region of , this is a formidable opportunity for maintaining economic activities locally. The Region has decided to foster innovation for the benefit of the Midi-Pyrénées’ people. This has resulted in the development of Asymmetric Digital Subscriber lines (ADSL), the deletion of uncovered zones, the creation of about 60 Cyber-bases, the generalization of Digital Working Environments, in high schools and colleges and even the extension of telemedicine. Now, we would like to go even further, with the development of e-Administration. In 2006, Midi-Pyrénées was selected by the E.U. to experiment this project within the framework of Regional Programme for Innovative Actions. This, in turn, enabled us to train local elected representatives, to help project engineering and also to provide support for 20 innovative projects across the region. These projects are presented in this document.

A number of common features can be underlined : q they provide innovation in terms of territory, approach and services more than in terms of technology. q they are supported by the territorial echelons allowing means to be pooled together : intercommunalities, local countries, departmental structures. q services are offered either to local communities (dematerialization platform…) or directly to users (early childhood teleservice…). q they benefit from a financial support making up 80 % of the investment (50 % from FEDER and 30 % from the Region), accounting for a budget in excess of € 1 million.

It should be recalled in particular that the so-called PRAI is intended as an experimenting vehicle. And as a result all these projects have been developed with a view to a possible transposition to the whole country. Therefore, I trust that innovations devised in Midi-Pyrénées will benefit other territories which will not hesitate to take advantage of them to offer increasingly up-to-date and efficient tools to meet their citizens’ concerns as best they can.

Martin MALVY Former minister President of the Midi-Pyrénées Region contents

d The House of Communes of Ariège / p.5

d Proximity teleservices in the Arize valley / p.6

d Aveyron Mayors operating in a network / p.7

d Allowing Aveyron communities to access / p.8 e-administration services

d Visiting Bas Armagnac country with a PDA / p.9

d The Digital Development Plan / p.10 of the Community of Communes of Coteaux du Girou

d Sustainable development at the heart of digital systems / p.11 in the Community of Communes of Véziaux d’Aure

d The “ Early Childhood, Childhood and Youth ” teleservice / p.12 of The Community of Communes of Lourdes country

d The Figeac country : / p.13 A partnership tool for a better service to users

d Reinforcing accessibility of remote public services / p.14/15 in rural zones in the Lot

d CDG46 and CDG82 : partners for new services / p.16 to local communities of Lot and Tarn-et-

d Digital travel journal in Souillac country / p.17

d The Albigeois and Bastides country observatory / p.18

d Playful tourist trips on PDA at / p.19

4 The “ House of Communes The projet The “ House of Communes of Ariège ” portal features the following items : of Ariege ” c An electronic directory of communes, access to the departmental Geographic Information System (GIS). c Access to the services of the Management Centre which proposes an employment exchange, legal events and new dematerialized procedures such as registration to competitive recruitment exams. c Access to the website of the Mayors’ Association which offers in-depth Extranet contents (electronic directory, legal watch, publication of public markets…) to the elected representatives.

Operating mode

p Project sponsorship for a Management Centre of Ariège. p Joint construction of contents with the Mayors’ Association. p Thinking has been conducted on how to reorganise work internally at the Management Centre and the reinforcement of human resources to stage in-house training sessions.

Cost incurred by the project

p Actual cost for the project : € 40 200 p FEDER subsidy : € 20 100 p Region’s subsidy : € 12 060

Transferability items

p The set of specifications for constructing the website portal for communes at the departmental level. p Reproducible across the department where the Management Centre and the Mayors’Association intend to work in concert.

For more information : www.maisondescommunes-ariege.fr The “ plus ” project

Contacts : p The departmental portal for the 332 communes Cécile Costesseque (elected representatives and agents). Head of the Management Centre of Ariège p 22 joint training sessions between Management Centre 05 34 09 32 44 and the Mayors’ Association. [email protected] p Reinforcement of visibility, services and support to the Management Centre and to the Mayors’ Association thanks to two new digital services. Alain Rameil Head of the Mayors’ Association 05 34 09 32 41 [email protected]

/ 5 Proximity The projet teleservices The community of Communes of Arize is in the process of constructing an available in the Internet portal which will feature : c the 14 websites of the member communes c 7 websites with an educational purpose (the college and 6 schools) Arize Valley c 2 public services websites dedicated to users (transportation on request,…) c 4 websites dedicated to tourism ( Mas d’Azil cave…) Also proposed are : c online tasks : public contracts, books from the library that can be consulted or requested c interactive mapping that can be used to locate professionals (artisans…) or ongoing or upcoming events Extranet offering collaborative functions in the form of e-planner, equipment rental reservations and documents) supplements the portal’s functionalities.

Operating mode

p A lot of thinking upstream to define the contents of the website and establish partnerships. p A steering committee involving elected representatives, cultural associations, welcoming structures, municipal and cultural community services as well as school establishments. p Distribution of the contents elaboration and update between the different actors.

Cost incurred by the project

p Actual cost for the project : € 30 610 p FEDER subsidy : € 15 305 p Region’s subsidy : € 9 183

Transferability items

p Internet website architecture. p The set of specifications to comply with the “ Gold ” level accessibility of W3C.

For more information : The “ plus ” project www.arize.fr p A project pooling together all the “ active forces ” of an intercommunity. Contact : p The possibility of booking online books from the intercommunal library. Hervé Barthe p Geolocation of information on the website portal. Head of Services at Community p Website comarking with www.service public.fr, giving access to all of Communes of Arize administrative forms and information. 05 61 60 14 63 p Website accessibility for the visually-impaired. [email protected]

/ 6 The Mayors The projet The Mayors’ Association of Aveyron offers a new service to citizens, companies and 304 local communities in Aveyron : of Aveyron c An Internet section (for the public at large) providing updated information on current events in the association, a directory of elected representatives in a network with interactive mapping along with a search engine. In particular, the “ Public Contracts ” heading is intended as a means to inform companies about ongoing public tenders issued by the local communities of the department. c An Extranet section (for ADM members only) with profiling on the front page to filter out information of particular interest to the user, ongoing events, legal watch, an e-planner, and a heading dedicated to new mayors… Elected representatives can also react to any published material and/or put their own contents on line. c Direct interaction : the Extranet section directly feeds the Internet part.

Operating mode

p A preliminary survey conducted in 2006 on the uses and on the Communication Information Technology (TIC) equipment in the communes of Aveyron (280 answers). p Providing leadership to the community (particularly via Extranet) entrusted to a full-time team. p A partnership with the Mixed Computerization Committee of the Local Communities of Aveyron to stage training sessions for elected representatives.

Cost incurred by the project

p Actual cost for the project : € 31 400 p FEDER subsidy : € 15 700

Website p The Region’s subsidy : € 9 420

Transferability items

p The study conducted upstream and the set of specifications drawn up for constructing the website. Extranet p This project can be transferred to any departmental Mayors’ Association in France.

The “ plus ” project

p Digital tools leading to greater visibility and means of action for the Mayors’ Association with respect to its targets. Thus, the communes can become actors of their own communication : • Communication intended for other communities and / or ADM on the Extranet For more information : • Communication for the general public through the interaction of both www.maires-aveyron.fr website sections p A federating “ place ” for the 304 local communities of Aveyron in order to : Contact : • Pool together the resources needed by the local representatives, Cécile Blanc and to help the latter carry out their task Project Manager of TIC, • Bring closer together the local representatives in a department where road access may be difficult Mayors’ Association of Aveyron 05 65 78 60 88 • Elicit active solidarity: elected representatives are equally contributors and promote the vitality of their website. [email protected]

/ 7 Allowing communities from Aveyron to access The projet

e-administration In addition to the possibility of dematerializing and posting the calls for tender onlline, the so-called SMICA (standing for the Mixed Computerization Committee services of Aveyron communities) proposes to its 296 community members to : c Dematerialize their procedures for the State and the Tax Authorities in respect of the transmission of administrative forms and accounting vouchers (according to the ACTES and HELIOS programmes). c Archive dematerialized data on that same platform. c Create their website using “ turnkey ” models of dynamic websites and a management tool giving them autonomy in respect of updating tasks.

Operating mode

p A partnership with the Prefecture for ACTES and with HELIOS for Tax Authorities. p Highly–motivated SMICA teams including four staff members involved in the development and support of these new services. p Getting the action started with dynamic volunteering communities.

Cost incurred by the project

p Actual cost for the project : € 257 200 p FEDER subsidy : € 128 600 p Region’s subsidy : € 77 160

Transferability items

pThe set of specifications for the creation of dynamic websites (in kits). pSupporting actions in the field conducted by elected representatives and clerks.

The “ plus ” project

p Economies of scale derived from pooling together resources at the departmental level. For more information : p Equality and solidarity of communities in respect of the access to all www.e-aveyron.fr the services proposed. p Human support brought to each community during the implementation Contacts : of its project. Didier Michonska p Links with the departmental Mayors’ Associations (ADM) : an agreement Project Manager at SMICA grants its members access to the Aveyron platform whilst SMICA provides 05 65 67 85 95 training with respect to the ADM website. [email protected] / 8 Visiting the Bas Armagnac country with a pocket The projet

The Community of Communes of Bas Armagnac wishes to make optimal use of organizer its territories for the benefit of tourists. To do this, an interactive guide that can be used with a Personal Digital Assistant, called “ Ludognac ”, is proposed and features two itineraries for tourists, either the Izaute or La Douze trails. PDA devices fitted with GPS enable tourists to access various contents (gastronomy, history, local traditions like bull races in Landes…) based on their actual location in the field, as well as offerings in terms of accommodations, and catering… 18 PDA devices are thus provided free at Nogaro’s tourist information centre.

Operating mode

A steering committee including the Tourist Information Centre, the Departmental Tourism and Leisure Committee, and the Departmental Union of Tourist Information Centres and Local Tourist Publicity Agencies (UDOTSI), the Armagnac country, the Chamber of Commerce and Industry, the European Enterprise and Innovation Centre of Gers Gascogne. The work accomplished by all partners enables everyone to fully support the final concept.

Cost incurred by the project

p Actual cost for the project : € 48 000 p FEDER subsidy : € 24 000 p Region’s subsidy : € 14 400

Transferability items

p A simple concept combining a tourist discovery and a playful atmosphere. p This project can be developed on a larger scale across a country.

The “ plus ” project

p An approach to tourist information which is both innovating and away from conventional leaflets. Contact : p The use of PDA devices gives access to georeferenced data through GPS. Loïc Bombelli p These guides can also be downloaded on the Nogaro’s Tourist Information Aministrative Manager Centre website. Community of Communes of Bas Armagnac 05 62 69 01 16 [email protected]

/ 9 The Digital Development The projet

of the Community of The Community of Communes of Coteaux du Girou implements a digital Communes of Coteaux strategy through four additional projects : c An Internet Citizen portal proposes information about inter-communality du Girou and services to the locals (administrative tasks thanks to co-marking with the website (service-public.fr), and economic and association directories, interactive map…). c A teleservice for early childhood: leadership programme, pre-registration to the activities proposed by the three leisure centres… c A Geographic Information System (GIS) with a section dedicated to the users on the website (particularly in the field of city planning). c A digital cooperation section (collaborative Extranet for elected representatives) featuring the traditional functions of a directory, document sharing, shared planners, forums…

Operating mode

p An upstream study to define a development strategy for CITs in line with the territory (survey of a town halls’ equipment,…). p The recruitment of an agent within the community with a CIT background. p A very strong involvement of the working group NCIT as well as a greater involvement of all elected representatives at the main validation steps. p Managing change with a working group consisting of elected representatives and town hall secretaries.

Cost incurred by the project

p Actual cost for the project : € 82 050 p FEDER subsidy : € 41 025 p Region’s subsidy : € 24 615

Transferability items

p The assessment questionnaire about existing equipment. p The solution on how to handle early childhood.

For more information : The “ plus ” project www.cc-coteaux-du-girou.fr p A strategic action plan on a four-year horizon with strong ambitions Contact : supported by the elected representatives. Nicolas Aniort p A Geographic Information System (GIS), used as a decision aid for elected representatives. Project Manager, p An early childhood teleservice for parents available 24 hours a day to avoid Community of Communes unnecessary trips. of coteaux du Girou (C3G) [email protected]

/ 10 Sustainable development The projet at the heart of digital The Community of Communes of Véziaux d’Aure is in the process of constructing systems at the Community its own website and Extranet which places emphasis on two major services : c Managing Agenda 21, within the framework of a sustainable development of Communes of Veziaux approach, with follow-up and interactive survey and discussion tools for d’Aure the users. c A search engine intended to help seasonal workers across the territory secure a new job or find a flat to rent. Extranet can be used to handle information flows in the community: number of school meals, premises and equipment reservations, and weekly work schedules for the personnel.

Operating mode

p The elected representatives’ involvement through training sessions and drawing up of a set of specifications for the project. p The involvement of both the communication commission and the intercommunality president at each step in project validation. p The use of Extranet by canteen personnel to count the number of school meals (explanation of the daily operating mode…). p Users’ involvement for the implementation of Agenda 21.

Cost incurred by the project

p Actual cost for the project : € 25 350 p FEDER subsidy : € 12 675 p Region’s subsidy : € 7 605

Transferability items

p The management tools for Agenda 21 (survey, users’ point of view…) p Tools promoting participatory democracy.

The “ plus ” project

For more information : p A sustainable development approach implemented by a small www.veziauxdaure.fr intercommunality in a mountainous zone. p A tool designed to facilitate participatory democracy on the issue of Agenda 21. Contact : p Co-marking with the local public service to help users process administrative Julie Pitchelu tasks online. Development Manager, Community p A very strong link with the local employment agency to territorialize job offers. of Communes of Véziaux d’Aure p These first dematerialization items pave the way for larger projects (e.g., dematerialization of ACTES with the State). 05 62 39 97 24 [email protected]

/ 11 The “ Early childhood, The projet Childhood, and Youth The Community of Communes of the Lourdes country is in the process of teleservice ” constructing its website (featuring easy access for the visually-impaired). Among the main items are an “ early childhood, childhood and youth of the Community teleservice ” allowing parents to register and pay online for their children’s attendance to school and extracurricular activities. of Communes This project relies on a new in-house tool for managing its own services, using a single database for all activities, thus avoiding any double capture. Initially this leads to a reorganization of the services to comply with this new mode of management and then, to major time savings for agents whilst greatly simplifying administrative tasks for parents.

Operating mode

p An orders grouping managed by the Community of Communes of the Lourdes country, Batsurguère, and La Baronnie des Angles and by the Hospital Centre of Lourdes in charge of the Saint Vincent crèche. p The setting up of a steering committee involving future managers in devising the tool and managing changes initiated in all these structures. p The project “ Early Childhood, Childhood and Youth ” relies on the ICONITO solution devised free of charge for the city of Limoges and the dematerialization platform CAP-Démat completed by the General Council of Val d’Oise.

Cost incurred Website by the project

p Actual cost for the project : € 85 600 p FEDER subsidy : € 42 800 p Region’s subsidy : € 25 680

Teleservice Transferability items

p The orders grouping agreement between the various entities. p The website and portal “ Early Childhood, Childhood and Youth ” currently under construction as free software to be used by any other community at lower costs.

For more information : The “ plus ” project www.ccpl-lourdes.com http://adullact.net/projects/iconito p Numerous structures involved: 11 schools, 12 CLSH, one crèche, 1 central school. Contact : p Information sharing made possible between different services through use of a common “ children ” base. Valérie Teulé p A solution based on a free licence, using the “ full web ” technology Head of Community of Communes and suited to the organisation and to the specific needs of communities. of the Lourdes country p A tool for the visually-impaired : readspeaker (web page reader tool). 05 62 42 14 48 [email protected] / 12 The Figeac Country : The projet A partnership tool The creation of a website leads to the optimal use of the territory, of the local country and of the 69 communes composing it, to a better knowledge of for delivering a better its roles and missions with one access per topic or public profile (newcomer, project leader, locals and visitors). service to users Extranet sections are constructed : c A “ Country ”, Extranet for agents. c An “ elected representatives ” Extranet for the Mayors and Presidents of the Community of Communes. c A “ Projects ” Extranets, linked to partners: tourism (with the Tourist Information Centre…), employment (with DDTEFP, the National Employment Agency, the General Council of Lot, the Joint Employment and Training House…), culture and health.

Operating mode

p The involvement of chargés de mission engaged in particular domains (communication, culture, economy). p Strong partnership with a score of actors in each field (tourism, culture, employment), formalized by agreements. p Network meetings and technical committees with partners in order to validate the project milestones.

Cost incurred by the project

p Actual cost for the project : € 37 315 p FEDER subsidy : € 18 657 p Region’s subsidy : € 11 194

Transferability items

p The procedure for managing information within a local country : between agents, with elected representatives and with citizens. p The set of specifications for the construction of a website in line with the size of a local country.

The “ plus ” project

p To provide visibility to a rural territory and pool together information For more information : (as the three communities of communes do not have a website). www.pays-figeac.fr p Passing on information is facilitated by the collaborative tools used : from issuance by the agents, to validation by the elected representatives Contact : and posting on the website. Bénédicte Dupré p Exemplary partnerships between key actors of a territory to offer the best Head of the Figeac Country services to the users. 05 65 34 78 67 [email protected]

/ 13 Reinforcing accessibility of remote The projet

public services in the This project is supported by six communities of the Lot department : the Community of Communes Salviac, Cère and Dordogne, Bouriane, Causse Ségala Limargue, Haut Ségala and the Social Action Intercommunal rural zone of Lot Centre (CIAS) of Catus. Thus access is provided to users situated some distance from such public services as CPAM, CRAM, UDAF and CAF. Through a portal, users can access the latter’s websites to seek information or fill in any application form online. Direct access is also provided (appointments at a certain time with public organizations) to a counsellor (videoconferencing) for specific requests. As a result one does not have to travel long distances sometimes up to 40 km to reach these organizations. Each welcoming site has introduced all the necessary modifications required to ensure complete confidentiality during these interviews. To help process theit applications, specially trained and qualified staff members are available to “ demystify ” the tool and anticipate possible reluctance to use this new mode of communication. This coordinator also handles the appointments via a reservation platform shared by the six communities. All coordinators have been specially trained by partnering public organisations to help them get a more thorough knowledge of their field of activity.

/ 14 Operating mode p A preliminary study is performed : mapping of the local “ antennas ”, identification of unconvered zones in the department and setting up of partnerships. p Several working meetings are held to standardize the needs of local communities and partners. Contacts : p An orders grouping managed by the Community of Communes Cère and Dordogne for the creation of a service platform and coordination of this work in conjunction with Community of Communes the service provider. Causse Segala Limargue p Coordination of the system and evaluation provided Cathy Labarthe by the General Council of Lot. Head of SCIC Competences p The appointment of opposite parties within the public and Territory services to conduct videoconference interviews and manage the changes thus entailed. 05 65 38 28 40 [email protected]

Cost incurred Community of Communes Cère et Dordogne by the project Sébastien Delpy Head of Cultural Centre Robert p Actual cost for the project (for the six communities) : € 40 186 Doisneau p FEDER subsidy : € 20 093 05 65 38 03 79 p Region’s subsidy : € 12 056 [email protected] The equipment purchased by the public services is not taken into account by PRAI and has been fully funded by the latter services. Community of Communes of Haut Ségala Marjorie Corbrejaud Transferability items Technician 05 65 11 61 97 p The technical choices of a videoconferencing tool. [email protected] p Partnership agreements between local communities and public services. Community of Communes p The results of an evaluation that can be either quantitative (how many users will use these teleservices), or qualitative of Pays de Salviac (what about the quality of the exchange, what type of Virginie Pellicer answer is provided,…) will enable us to draw profitable Director lessons for the benefit of other project leaders. This experiment could then be extended across the territory 05 65 41 62 40 where the public service still suffers ” uncovered zones ”. [email protected]

CIAS of Catus The “ plus ” project Caroline Vittori Director p A proximity service to do away with trips: to save time 05 65 20 86 45 and money, to reduce green-house effect emissions… [email protected] p Technology (videoconferencing) allows access to public services even in the most remote rural areas where no physical point of contact can be found. Community of Communes p The importance of helping users relies on competent Quercy Bouriane and well-trained coordinators. Ludovic Delcros p The project carried out by the six communities within Director the framework of PRAI resulted in the granting of the 05 65 37 23 70 public service “ relay ” label by the State. [email protected]

/ 15 CDG46 and CDG82 : The projet

partners for new services The Management Centres of Lot and Tarn et Garonne provide the following means to their members : to local communities of Lot c A platform for dematerializing their exchanges (legality inspections,…). c A platform for generating websites dedicated to the needs of regional and Tarn-et-Garonne communities : “ premockup ” dynamic website creation including information flows, teleprocedures, an information sharing system, collaborative working tools enabling free management by each community. c Modernized services on the new websites of the Management Centres (job exchange…) developed with the aid of the same website generating platform.

Operating mode

p Strategic thinking on the contribution of services by the Management Centre to the local communities. p A collaborative practice between the two management centres. p A significant experience in assisting communities with computerization and the Internet. p A partnership for the implementation of the project : a single project for pooling together human resources and sharing costs, a set of specifications jointly drawn up for the website generating platform… p Work on standardizing and qualitatively expanding websites. CDG 46 p A high involvement of the teams in both Management Centres. p An orders grouping by the Management Centre of Tarn-et-Garonne for the website generation platform.

Cost incurred CDG 82 by the project

p Actual cost for the project : € 266 100 p FEDER subsidy : € 133 075 p Region’s subsidy : € 79 845 For more information : www.cdg82.fr / www.info82.com www.cdg46.fr / www.info46.net Transferability items Contacts : p All developments are then handed back free of charge Frédéric Frances under GNU-GPL licence, to the official site of TYPO3 Head of Data Processing and Internet, and/or on the forge of ADULLACT (Free software Developers and Users Association for the Administration Management Centre of Lot and regional communities). 05 65 23 00 94 p The set of specifications for the creation of websites. [email protected]

Pierre Lorenzo Deputy Head, in charge of Data The “ plus ” project Processing department, Management Centre of Tarn et Garonne p Pooling together resources to reduce costs (economies of scale). 05 63 21 62 00 p Local communities helped by management centres to implement these services. [email protected]

/ 16 Digital travel The projet

The Tourist Information Centre of Souillac Country adds new services to its journal in website to inform, promote and communicate on its territory : c A photo-library, a showcase of the territory. Souillac Country c A “ customized trail ” : a road journal centralizes and maintains the web user’s information between two visits on a personal account ; the website headings are organized in accordance with his expectations (places to visit and local heritage, caterers and accommodations, upcoming cultural events and, sports activities…). c Interactive mapping allows geolocation of tourism providers. c Subscription to an information flow. c Premiums : e-cards, games, quizzes, screen saver and wallpapers. c The website can also be consulted in English, Spanish and Dutch.

Operating mode p A strategy defined to match up needs of each user : customers, locals, providers… p A commission associating providers, elected representatives and partners supported by the solid structures of the Community of Communes, the local country, the department and the region (ARDESI). p Numerous contributors: the 9 communes of the Community of Communes, the local art and history with respect to the regional heritage, and a constant update (e.g., the movie and stage theatre manager sends his programming schedule every week). p An approach involving approximately 350 regional actors.

Cost incurred by the project p Actual cost for the project : € 73 255 p FEDER subsidy : € 36 627 p Region’s subsidy : € 21 976

Transferability items p The common repositories between the tourist information centre, the departmental and the regional level. p This project can be extended to an intercommunality or to a larger territory like a Country.

For more information : The “ plus ” project www.tourisme-souillac.com p Interactive mapping. p The travel journal used to plan various trips during a stay while maintaining Contact : personal data. Chantal Lacassagne p Emphasis placed on the regional providers (restaurants…). Head of the Tourist Information p Translation into three languages to meet the needs of foreigners involved Centre of Souillac Country with the tourist information bureau. 05 65 37 81 56 p A collaborative software allowing real-time data exchange between partners, chantal.lacassagne@tourisme- data sharing with the departmental and regional levels whilst profiting from an automatically updated mapping service. souillac.com

/ 17 The Albigeois The projet

and Bastides The Albigeois and Bastides country observatory has devised a “ local country observatory ”, in the form of a shared tool for observing the territory Country which corresponds to a genuine working, decision-aid and exchange tool so that projects submitted by the communities and actors meet at best the expectations of the territory. observatory Several topics are addressed. They pool together statistic, documentary and geographic information... provided by the local country, communities and partners. Topics currently available are : c An overview of the territory with information on demography, c Housing-City planning c Economy-Employment c Environment Collecting information can only be carried out through numerous partners (DDE, DIREN, MSA, CAF …) along with the use of an information management process.

Operating mode

p The definition of priority topics to be studied and indicators to be integrated. p A partnership approach along with the involvement of all in the data update (9 exchange agreements have been signed). Each one benefits from the tool implemented (system based on pooling resources together). p A validation group composed of representatives from the communities of the local country, elected representatives, communities of the local country and technical partners.

Cost incurred by the project

p Actual cost for the project : € 89 648 Site Internet p FEDER subsidy : € 44 824 p Region’s subsidy : € 26 894

Partie Extranet Transferability items

p Mapping models based on comparing data online on the website. p This project is recognised as a model in terms of local country observatory and can be transferred to any other region.

For more information : www.observatoire-albigeois.org The “ plus ” project

Contacts : p Multiple partners for a highly diversified information (e.g., note in particular Julien Frat a partnership with the National Botanical Conservatory of Midi-Pyrénées). Head of the Observatory Mission, p A strategic decision-aid useful for town and country planning. The Albigeois and Bastides Country p The proof of the strategic dimension of the local country for its member 05 63 36 20 15 communities allows its legitimacy to be firmly established and to reinforce its recognition. [email protected]

/ 18 Playful tourist

trails on PDA The projet

at Moissac The Tourist Information Centre of the city of Moissac proposes to tourists to discover Moissac and the old pilgrimage route to Santiago de Compostela on PDA. Fitted with GPS, the handheld device allows users to see the highlights of the territory (e.g., the Canal Bridge) while getting practical information on the closest accommodations and catering. A discovery game on the pilgrim’s route to Compostela adds a playful tone to the visits. 15 devices are available in the five following tourist information offices : Valence d’, , St Nicolas de la Grave, Auvillar and .

Operating mode

p Tourist trails and contents are defined in partnership with these five tourist bureaus which subsequently promote them. p Databases on professionals (accommodations, catering) are created.

Cost incurred by the project

p Actual cost for the project : € 53 685 p FEDER subsidy : € 26 842 p Region’s subsidy : € 16 105

Transferability items

p An easily transferable fully-tested technological solution. p Possible dissemination to other Tourist Information Centres.

The “ plus ” project

p A new way of attracting tourists through an original offering. p For tourists, an interactive “ guided visit ” without the need for a real guide. p A “ modular ” content that can be enriched by adding on new routes. p A system that can equally be made available to students during Contact : “ discovery classes “. Bruno Boutrolle Head of Moissac Tourist Information Bureau 05 63 04 66 80 [email protected]

/ 19 www.midipyrenees.fr

Credit Photos : Patrick DUMAS - CRT Midi-Pyrénées - D.VIET Édition : novembre 2008