Innovative projects in Midi-Pyrénées e-administration www.midipyrenees.fr Innovative projects in Midi-Pyrenees deserve to be transposed ! bolishing distances, enabling all citizens to enjoy quality services across the territory, at all times, this is what the development of the information society is all about. AIn the largest region of France, this is a formidable opportunity for maintaining economic activities locally. The Region has decided to foster innovation for the benefit of the Midi-Pyrénées’ people. This has resulted in the development of Asymmetric Digital Subscriber lines (ADSL), the deletion of uncovered zones, the creation of about 60 Cyber-bases, the generalization of Digital Working Environments, in high schools and colleges and even the extension of telemedicine. Now, we would like to go even further, with the development of e-Administration. In 2006, Midi-Pyrénées was selected by the E.U. to experiment this project within the framework of Regional Programme for Innovative Actions. This, in turn, enabled us to train local elected representatives, to help project engineering and also to provide support for 20 innovative projects across the region. These projects are presented in this document. A number of common features can be underlined : q they provide innovation in terms of territory, approach and services more than in terms of technology. q they are supported by the territorial echelons allowing means to be pooled together : intercommunalities, local countries, departmental structures. q services are offered either to local communities (dematerialization platform…) or directly to users (early childhood teleservice…). q they benefit from a financial support making up 80 % of the investment (50 % from FEDER and 30 % from the Region), accounting for a budget in excess of € 1 million. It should be recalled in particular that the so-called PRAI is intended as an experimenting vehicle. And as a result all these projects have been developed with a view to a possible transposition to the whole country. Therefore, I trust that innovations devised in Midi-Pyrénées will benefit other territories which will not hesitate to take advantage of them to offer increasingly up-to-date and efficient tools to meet their citizens’ concerns as best they can. Martin MALVY Former minister President of the Midi-Pyrénées Region contents d The House of Communes of Ariège / p.5 d Proximity teleservices in the Arize valley / p.6 d Aveyron Mayors operating in a network / p.7 d Allowing Aveyron communities to access / p.8 e-administration services d Visiting Bas Armagnac country with a PDA / p.9 d The Digital Development Plan / p.10 of the Community of Communes of Coteaux du Girou d Sustainable development at the heart of digital systems / p.11 in the Community of Communes of Véziaux d’Aure d The “ Early Childhood, Childhood and Youth ” teleservice / p.12 of The Community of Communes of Lourdes country d The Figeac country : / p.13 A partnership tool for a better service to users d Reinforcing accessibility of remote public services / p.14/15 in rural zones in the Lot d CDG46 and CDG82 : partners for new services / p.16 to local communities of Lot and Tarn-et-Garonne d Digital travel journal in Souillac country / p.17 d The Albigeois and Bastides country observatory / p.18 d Playful tourist trips on PDA at Moissac / p.19 4 The “ House of Communes The projet The “ House of Communes of Ariège ” portal features the following items : of Ariege ” c An electronic directory of communes, access to the departmental Geographic Information System (GIS). c Access to the services of the Management Centre which proposes an employment exchange, legal events and new dematerialized procedures such as registration to competitive recruitment exams. c Access to the website of the Mayors’ Association which offers in-depth Extranet contents (electronic directory, legal watch, publication of public markets…) to the elected representatives. Operating mode p Project sponsorship for a Management Centre of Ariège. p Joint construction of contents with the Mayors’ Association. p Thinking has been conducted on how to reorganise work internally at the Management Centre and the reinforcement of human resources to stage in-house training sessions. Cost incurred by the project p Actual cost for the project : € 40 200 p FEDER subsidy : € 20 100 p Region’s subsidy : € 12 060 Transferability items p The set of specifications for constructing the website portal for communes at the departmental level. p Reproducible across the department where the Management Centre and the Mayors’Association intend to work in concert. For more information : www.maisondescommunes-ariege.fr The “ plus ” project Contacts : p The departmental portal for the 332 communes Cécile Costesseque (elected representatives and agents). Head of the Management Centre of Ariège p 22 joint training sessions between Management Centre 05 34 09 32 44 and the Mayors’ Association. [email protected] p Reinforcement of visibility, services and support to the Management Centre and to the Mayors’ Association thanks to two new digital services. Alain Rameil Head of the Mayors’ Association 05 34 09 32 41 [email protected] / 5 Proximity The projet teleservices The community of Communes of Arize is in the process of constructing an available in the Internet portal which will feature : c the 14 websites of the member communes c 7 websites with an educational purpose (the college and 6 schools) Arize Valley c 2 public services websites dedicated to users (transportation on request,…) c 4 websites dedicated to tourism ( Mas d’Azil cave…) Also proposed are : c online tasks : public contracts, books from the library that can be consulted or requested c interactive mapping that can be used to locate professionals (artisans…) or ongoing or upcoming events Extranet offering collaborative functions in the form of e-planner, equipment rental reservations and documents) supplements the portal’s functionalities. Operating mode p A lot of thinking upstream to define the contents of the website and establish partnerships. p A steering committee involving elected representatives, cultural associations, welcoming structures, municipal and cultural community services as well as school establishments. p Distribution of the contents elaboration and update between the different actors. Cost incurred by the project p Actual cost for the project : € 30 610 p FEDER subsidy : € 15 305 p Region’s subsidy : € 9 183 Transferability items p Internet website architecture. p The set of specifications to comply with the “ Gold ” level accessibility of W3C. For more information : The “ plus ” project www.arize.fr p A project pooling together all the “ active forces ” of an intercommunity. Contact : p The possibility of booking online books from the intercommunal library. Hervé Barthe p Geolocation of information on the website portal. Head of Services at Community p Website comarking with www.service public.fr, giving access to all of Communes of Arize administrative forms and information. 05 61 60 14 63 p Website accessibility for the visually-impaired. [email protected] / 6 The Mayors The projet The Mayors’ Association of Aveyron offers a new service to citizens, companies and 304 local communities in Aveyron : of Aveyron c An Internet section (for the public at large) providing updated information on current events in the association, a directory of elected representatives in a network with interactive mapping along with a search engine. In particular, the “ Public Contracts ” heading is intended as a means to inform companies about ongoing public tenders issued by the local communities of the department. c An Extranet section (for ADM members only) with profiling on the front page to filter out information of particular interest to the user, ongoing events, legal watch, an e-planner, and a heading dedicated to new mayors… Elected representatives can also react to any published material and/or put their own contents on line. c Direct interaction : the Extranet section directly feeds the Internet part. Operating mode p A preliminary survey conducted in 2006 on the uses and on the Communication Information Technology (TIC) equipment in the communes of Aveyron (280 answers). p Providing leadership to the community (particularly via Extranet) entrusted to a full-time team. p A partnership with the Mixed Computerization Committee of the Local Communities of Aveyron to stage training sessions for elected representatives. Cost incurred by the project p Actual cost for the project : € 31 400 p FEDER subsidy : € 15 700 Website p The Region’s subsidy : € 9 420 Transferability items p The study conducted upstream and the set of specifications drawn up for constructing the website. Extranet p This project can be transferred to any departmental Mayors’ Association in France. The “ plus ” project p Digital tools leading to greater visibility and means of action for the Mayors’ Association with respect to its targets. Thus, the communes can become actors of their own communication : • Communication intended for other communities and / or ADM on the Extranet For more information : • Communication for the general public through the interaction of both www.maires-aveyron.fr website sections p A federating “ place ” for the 304 local communities of Aveyron in order to : Contact : • Pool together the resources needed by the local representatives, Cécile Blanc and to help the latter carry out their task Project Manager of TIC, • Bring closer