cluttons.com

CLUTTONS’ GRADUATE SCHEME CONTENTS

1 Welcome

2 Cluttons in brief 4 APC support and training 6 Business skills 8 Becoming a member of the RICS 11 Post qualification 12 Your APC programme 14 Case studies 18 A day in the life: Victoria Ireland Tom Roberts 22 Dates for your diary 24 Your survival guide WELCOME

WHAT DOES BEING A CLUTTONS’ GRADUATE MEAN? We are proud to have some of the best graduates within the industry working with us across our business. Qualifying as a will form a large part of your early career. We recognise the importance of supporting and guiding you to this stage but we also strive to develop your business skills, and provide you with work experience that will be invaluable to you.

As a Cluttons’ graduate, we have high expectations of you both in your day to day work and your continued professional studies. We provide full support and guidance to you, initially in becoming chartered, and then beyond as you develop your career. We have outlined this support and guidance within this document.

I know making the choice as to where to start your career is a significant one, my choice to join Cluttons was undoubtedly the right one. We are looking for talented individuals with an entrepreneurial spirit, if this sounds like you, we would like to hear from you.

Best wishes James James Gray Managing Partner

1 CLUTTONS IN BRIEF

Who we are

£25m Annual 1765 250+ Staff Quality Industry Sector turnover Founded worldwide Industry leader in specialists accreditation client satisfaction

Locations

UK offices Chelsea Hyde Park Wapping Islington International offices Tower Bridge Barcelona Oxford Andalucia Reading Lisbon Birmingham French Alps Malta Barbados

Services

Investment Property Asset Strategic Residential Market agency management valuations consultancy agency intelligence

2 Key clients Our business fundamentals

All Souls College Discovering and delivering technology that empowers our teams and clients Breast Cancer Care Investing in people that deliver the Cadogan challenges of the future

CBRE Global Investors Sector specialism that provides real collaboration with our clients Coutts Our research provides a different CTIL perspective that informs and questions the status quo Deutsche Bank We are committed to Manhattan Loft Corporation delivering commercial return above the NSPCC norm

Telefonica

UBS

Social clubs

Football Cricket

Golf Running

Theatre Little Lumpy Rise

3 APC SUPPORT AND TRAINING

As set out in James’ introduction, we will support you throughout your chosen pathway in a variety of ways, starting with the period that leads to you gaining your APC and becoming a Chartered Member of the RICS.

ASSESSMENT OF PROFESSIONAL The Counsellor will review documentation COMPETENCE (APC) with both you and your Supervisor on a APC success 3 monthly basis. Their role is to ensure that you receive the relevant experience Cluttons has a structured graduate study to successfully achieve the required levels programme consisting of three 8 monthly within their competencies. This will be a rotations in your chosen pathway. It starts senior individual who has experience and is with an induction to your APC pathway, familiar with the end to end process. including training courses, and support with mock interviews in preparation for your final The Counsellor will authorise your entry to, assessment. The programme is supported and sitting of, the APC. by ‘APC success’, a partner of Cluttons, who Supervisor have extensive experience of supporting graduates through to successful completion A Supervisor is there to help you with both of their APC and beyond. the enrolment process and selection of appropriate competencies. They will review your progress, paperwork (logbook and COUNSELLORS AND SUPERVISORS diary), and assess the relevant competencies When you join Cluttons’ graduate gained on a monthly basis. They will also programme, you will be assigned a support you with your case study, and ‘Counsellor’ and a ‘Supervisor’, both of whom provide guidance where necessary. This is work at Cluttons. Their role is to support you usually a Cluttons’ colleague who has passed in your qualification. their APC and spends a significant amount of time with you throughout your day to day Counsellor working life. A Counsellor is there to provide assistance Counsellors and Supervisors are in their role with the selection of competencies, and to because of their commitment and passion provide guidance and support at this early to the development of graduates within our stage of the process.

4 industry. Both Counsellors and Supervisors HR receive training to assist them in their respective roles. This will ensure you receive HR will meet you on a 6 monthly basis maximum benefit from their guidance. to relay feedback from your Supervisor, Counsellor and APC Success. They will work Buddy with you to ensure you are on track to achieve your APC and provide additional In addition to the support provided from assistance when required. the Supervisor and Counsellor, you will be allocated a buddy who as a peer will provide informal support throughout your APC. The buddy will help you successfully settle into your new role and act as a source of information and guidance on the culture and ways of working both in role and across the business.

5 BUSINESS SKILLS

Providing you with support in order that you You will develop a plan in conjunction with achieve the required level of competencies your line manager. The training will be both to become a chartered surveyor is not the formal and “on the job” in the format that is only development you will receive as you right for you. embark on your career. Cluttons provides its employees with learning and development opportunities through a variety of methods. You will be guided as to what is felt to be the most beneficial business skills to help you in your role.

6 CONTINUOUS PROFESSIONAL DEVELOPMENT (CPD) FOUNDATION

We run a series of interesting and informative CPD sessions that are a great way to keep up-to-date and achieve your formal CPD goals. You will have unlimited access to all seminars, view slides and handouts from past seminars, watch recordings of seminars "On Demand", and all of these seminars and On Demand content can qualify as one hour of formal CPD for RICS purposes.

Working at Cluttons presents plenty of opportunities for engagement, from playing for Cluttons FC and the Rugby 7s, to attending the monthly CPD sessions. The support provided to me during my APC both from my fellow colleagues and our external support was excellent and in stark contrast to former employers. I enjoy working at Cluttons as I feel valued and that my opinion is taken into account on key business decisions that can influence the firm’s direction and strategy.

PHILIP MACCABE

7 BECOMING A MEMBER OF THE RICS

There are numerous routes to becoming All subscriptions to the Institution, and the a Chartered member of the RICS, and the fees in connection with the APC, will be most common route is via the Assessment of met by Cluttons. We undertake to provide Professional Competence (APC). the necessary experience to cover the requirements of the APC. As part of becoming an APC candidate, you will require agreed sponsorship from We anticipate that you will be ready to take Cluttons. This will be arranged by the the APC within 2 years of joining us. Passing Cluttons HR team. your qualification is important for you and us as we have a policy of only employing The Royal Institution of Chartered qualified chartered surveyors so we can Surveyors and the Assessment of provide the best advise to our clients. Professional Competence (APC) Surveying positions upon qualification You will be expected to enrol as an APC candidate of the Royal Institution of In the months leading up to your APC we will Chartered Surveyors (RICS), and to complete discuss with you suitable positions upon your the Assessment of Professional Competence qualifying as a surveyor. (APC).

If you are not already a member of the RICS, this can be done by visiting their website: www.rics.org/uk/join/member-mrics

8 Cluttons graduate training programme has given me the tools needed to embark on a successful career in the property industry. Passing my APC in 2016 was the result of the hands on experience I gained throughout my graduate training and the supportive nature of the firm. Since qualifying as a chartered surveyor I have taken up a permanent position in the central residential valuation team, have progressed to the position of Associate and now have the opportunity to mentor and supervise new graduates throughout their APC. I thoroughly enjoy working for such a friendly, supportive and ambitious firm and I can’t recommend Cluttons highly enough.

JONATHAN GASH

9 10 POST QUALIFICATION

Once you have gained your APC and You will agree a set of objectives and become a Chartered member of the Royal a personal development plan aligned Institution of Chartered Surveyors, we will with your current work, experience and continue to support you. This will be the aspirations. exciting next step in planning your career You will meet your line manager and the broader leadership team to discuss your future aspirations.

Cluttons is a great place to work especially when starting as a graduate. You get the full support internally and externally for your APC. You get the full training necessary that helps you along the way to becoming MRICS, whether that be your supervisor, councillor, recently chartered colleagues or your external trainer. As well as the APC the atmosphere in Cluttons is always vibrant and whatever team you work for, everyone is very friendly and always looking to help you out if needed. From a social perspective, Cluttons host a variety of events each year whether that be sport related, charity related or even just an internal event where it gives employees an opportunity to communicate between teams.

JOSHUA KLEPPER

11 YOUR APC PROGRAMME

We provide you with the support needed to be successful in the programme which is outlined below.

APC INDUCTION As you commence your studies, you will attend a half day course. This will be combined with your induction at Cluttons. The purpose of the induction is to 1 ensure that you are well briefed and focused at the start of your career with Cluttons, and fully understand what is expected of you, and what assistance you will receive.

12 MONTHS BEFORE YOUR FINAL ASSESSMENT You will attend a one day course to ensure that you are on track to succeed. This will enable you and us to know where additional support may be 2 required; whether you have selected the most appropriate competencies; and are receiving the most beneficial on-going training.

4 MONTHS BEFORE YOUR FINAL ASSESSMENT You will attend a one day course which ensures that you can complete your written submission effectively. At this point we sense check which 3 competencies you have selected, and begin to advise on revision planning.

MOCK APC INTERVIEWS You will benefit enormously from constructive feedback, as well as having an opportunity to practise under exam conditions. You will attend a mock APC 4 interview with ‘APC success’ and mock assessors from within Cluttons.

12 REVISION COURSE PRIOR TO FINAL ASSESSMENT This is a two* day course post-submission of your written material that provides coaching and advice on ‘essential’ topics, and ensures that you are 5 able to be prepared for the APC. You will be provided with full, up to date revision materials and topical updates to support you in the Assessment. (*1 of which is also appropriate for Building Surveyor pathway candidates)

STUDY LEAVE As part of this programme, you are awarded five independent ‘study days’. These days should be used during the 6 months prior to your final 6 assessment in order to gain the maximum advantage. It is recommended you discuss with your Supervisor when you take these days and what you focus on.

MENTORING AS AND WHEN REQUIRED From time to time you may find it helpful to gain advice from someone outside of Cluttons. If this is the case, it will be organised by your Counsellor 7 and/or Supervisor.

13 CASE STUDIES

CTIL CTIL is a Joint Venture between Telefonica and Vodafone. Cluttons’ existing role managing 15,000 radio base stations for Telefonica (won in November 2011) was extended in June 2014, to also manage the Vodafone radio base stations taking the total of base stations across the UK being managed to 30,000. This national corporate services contract, sees the Cluttons team providing a full management service including data, treasury and estate management, business rates, and lease advisory.

14 NSPCC Following a longstanding relationship with NSPCC, Cluttons was instructed to oversee and manage the initial outsourcing of the data, estates and treasury management.

15 I successfully completed my APC in 2017 and would not have been able to do so without the help of Cluttons. I was able to get experience in different departments and attend sessions with an external party. Since completing the APC, I have seen various opportunities open up for me. I am looking forward to continuing my journey through the company and assisting other graduates who are going through the APC process.

DANNY SHERMAN After working for smaller, niche practices, joining Cluttons has felt as though I am part of a firm that I joined Cluttons to work on encourages me to achieve my professional exciting projects that would give ambitions and has the capacity to allow me the breadth and depth of experience I me to grow. As a company it recognises the required in a supportive environment. My value of its people and from the first day I supervisor and counsellor have provided me was made to feel welcome and an important with excellent advice, guidance and support part of the team. From a stimulating work to make me feel confident to sit my APC in environment to the vibrant social life it is a Spring 2019. I also enjoy the frequent social company where there is a collective drive and sporting events and I have made some for both you and the company to succeed great friends at Cluttons as well as networking whilst having a good time along the way. and building numerous contacts within the industry. JOE ALLEN

TOM JAMES

16 From the first day I started at Cluttons I was instantly made Since completing my APC and to feel part of the team being included in becoming a Chartered Surveyor multiple projects that allowed a good level in 2017 I have seen lots of opportunities of client interaction and opportunities open for me at Cluttons. I now oversee to development a number of different all the transactional estates work for one skills. There are numerous opportunities of our clients and have built up a small to network and speak to various different team which I manage. I am happy to be a departments within Cluttons from graduate Counsellor for some of the graduates who events to staff bars at the end of each are currently going through the APC process month. Throughout my time at Cluttons and enjoy helping them work towards I have been supported through my APC successful completion. Cluttons have also process from the first day introduction to enrolled me on the company’s Management month to month meetings with both my APC Skills Programme and I am an Employee councillor and supervisor. Ambassador helping to link between the working floor and senior management. ALEX CARDOE

RICHARD WAKERLEY

17 A DAY IN THE LIFE VICTORIA IRELAND Residential consultancy

One of the best parts of my job is that no two days are the same. I might spend a whole day on site carrying out inspections for a portfolio valuation or, alternatively, I can be completely office based attending meetings with clients and producing valuation reports or strategy recommendations. Normally a day will comprise a mix of both site inspections and office based 10.00 AM work as demonstrated below: Attend an inspection at a flat in Chelsea in connection with a lease extension claim which 9.00 AM has been served by the long leaseholder on my I always start the day by checking my emails landlord client. During the inspection I will take and responding to anything urgent. I will then measurements of the property, photographs of spend some time reading any relevant property each room and make detailed notes regarding news bulletins, for example or the condition and any improvements which legal updates circulated by my solicitor contacts. have been made by the lessee. I will also note If I will also log on to residential property there are any apparent defects to the exterior databases including LonRes and to of the building. Following this I will briefly walk establish if there have been any sales or recent around the immediate area making note of any listings of properties that I think will be of factors which might impact my valuation. I will interest to any of my clients. also look out for properties with sale boards and record the name of the agent so I can contact 9.15 AM them when I come to research comparable Prepare for the day ahead - print off the agenda sales. for meetings and take a photocopy of the lease plan for the flat I am due to inspect. 11.30 AM Return to the office and draft a recommendation 9.30 AM to my client in respect of the premium payable Make a follow up phone call to a potential client for the lease extension. I calculate the gross who I recently provided with a fee quote for internal area and research comparable sales carrying out a valuation and strategic review of on LonRes, Rightmove and Zoopla, confirming their residential property portfolio in Ealing. the details by speaking on the phone with the selling agent or on the Land Registry. I also review the relevant legal documents provided including the Lease and Deed of Variation. I use this information to produce a draft report and valuation which I give to a colleague to peer review.

18 1.00 PM Meet for a coffee and sandwich with a solicitor contact who recently moved to a new firm. Discuss what her new role entails and identify if there is any potential for referrals of work or opportunities to work together in the future.

2.00 PM Lead a quarterly review meeting with a client 4.30 PM at our head office. Discuss all aspects of their property portfolio including; arrears, rent The lease extension recommendation which reviews, lettings, health and safety issues, I drafted this morning has been returned by refurbishments, leasehold reform valuations and my colleague. I discuss the matters raised with general management and strategic matters. I him before signing off the report. I raise a fee take minutes and record action points which I account and send this with the report and distribute following the meeting. valuation to my client.

3.30 PM 4.45 PM Attend an informal meeting in the break Catch up on any emails which have been out area of head office with colleagues from received throughout the day. different teams to discuss a property where our client has recently obtained vacant possession 5.00 PM following the death of the protected tenant. We Sit down with the graduate surveyor in my consider our clients strategy and examine the team to discuss progress on the current projects different options available including; selling the they are working on with me. We also review property in its current dated condition, letting their APC experience record and identify any the property on an assured shorthold tenancy competency areas where further experience is in its current condition or refurbishing the required. property and letting it on an assured shorthold tenancy. An agent colleague provides details 6.00 PM on capital and rental values in the area as well Attend a CPD seminar at a local solicitor’s office as giving an indication of the level of demand covering the topic of Conflict Resolution. This is for similar properties and a building surveyor followed by networking drinks at the local pub colleague provides an estimate of the cost of which provides a great opportunity to meet refurbishment. I use this information to carry with other surveyors and solicitors and make out further analysis which I report to the client. new contacts.

19 A DAY IN THE LIFE TOM ROBERTS Office agency

7.45 AM I start the day by attending office building launches in the West End or City. Landlords tend to launch their building to make sure agents are aware it is on the market. They are not compulsory but it is a great way of networking with agency surveyors, picking up market intel, learning about different sub-markets and enjoying a free breakfast/ stocking up on John Lewis vouchers!

9.00 AM Check emails and write a priority list for the day.

9.15 AM 11.00 AM Log onto various property data bases; Realla, Conduct a viewing in Hammersmith with a CoStar, EGi, West End Office Agents and City represented prospective tenant. I talk through Office Agents to check there aren’t any live the history of the building, the fixtures and requirements which match our current disposal fittings, the potential dealing level and answer list. I then send property particulars and a any questions they may have. breakdown of costs to any suitable requirement. 12.15 PM 10.00 AM Write and send a viewing proforma which Using the same property databases as above, summarises the viewing to the landlord of the I check our ongoing acquisition lists to see if any building and follow up with the prospective suitable properties have been brought to market. tenants agent to get further feedback. If so, I add them to our acquisition list which we can then forward to the relevant client who may 12.30 PM be interested. Get some fresh air and have lunch with friends in the break-out area.

20 1.30 PM 5.00 PM Continue to write up an ongoing acquisition Having previously agreed terms on a property schedule on behalf of a client. This involves for an acquisition client, I travelled to the calling up the landlords agent, confirming the building near London Bridge to inspect and availability, confirming the rents rates and conduct a photographic schedule of condition service charges and talking through potential on behalf of the client. This gives my client dealing terms and getting a steer on possible comfort and protection when negotiation the rent free periods. I then put this into a 3 dilapidations claim at the end of the lease. property per page schedule.

3.30 PM Parallel to the acquisition schedule, I input the costs involved with each property into a cashflow appraisal which allows the client to see what properties/submarkets are best value. Cashflows also clearly show the breakdown of costs year on year and the difference between deals if they were to take a straight 5 year term or a 5 year term with a break at year 3.

21 DATES FOR YOUR DIARY

YEAR ONE

SEPTEMBER OCTOBER NOVEMBER ¡¡ Graduate Induction ¡¡ L&D (Powerpoint, Excel, Basic ¡¡ CPD ¡¡ CPD Business Writing Skills) ¡¡ Company Update & Social ¡¡ Company Update & Company ¡¡ Cluttons Quiz ¡¡ Monthly Review (Supervisor) Social (Graduates) ¡¡ CPD ¡¡ Monthly Review (Supervisor) ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor)

DECEMBER JANUARY FEBRUARY ¡¡ Christmas Party ¡¡ CPD ¡¡ 6 Monthly Review (HR) ¡¡ 3 Monthly Review ¡¡ Company Update & Social ¡¡ CPD (Counsellor) ¡¡ Monthly Review (Supervisor) ¡¡ Company Update & Social ¡¡ CPD ¡¡ Monthly Review (Supervisor) ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor)

MARCH APRIL MAY ¡¡ Cluttons Bingo ¡¡ Review Post rotation (S,C & HR) ¡¡ Surveyors Rugby 7 ¡¡ 3 Monthly Review (Counsellor) ¡¡ Graduate Social ¡¡ CPD ¡¡ CPD ¡¡ CPD ¡¡ Company Update & Social ¡¡ Company Update & Social ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor) ¡¡ Monthly Review (Supervisor) ¡¡ Monthly Review (Supervisor)

JUNE JULY AUGUST ¡¡ Appraisals ¡¡ JLL Triathlon ¡¡ Graduate Social Event ¡¡ Surveyors Rugby 7s ¡¡ Cluttons Soft Ball Game (Welcome new graduates – ¡¡ 3 Monthly Review ¡¡ CPD meeting the business) (Counsellor) ¡¡ Company Update & Social ¡¡ 6 Monthly Review (HR) ¡¡ CPD ¡¡ Monthly Review (Supervisor) ¡¡ CPD ¡¡ Company Update & Social ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor) ¡¡ Monthly Review (Supervisor)

22 YEAR TW0

SEPTEMBER OCTOBER NOVEMBER ¡¡ 12 Month Review (Miles) ¡¡ Cluttons Quiz ¡¡ CPD ¡¡ New Intake of Graduates ¡¡ CPD ¡¡ Company Update & Social ¡¡ 3 Monthly Review (Counsellor) ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor) ¡¡ CPD ¡¡ Monthly Review (Supervisor) ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor)

DECEMBER JANUARY FEBRUARY ¡¡ Christmas Party ¡¡ CPD ¡¡ 6 Monthly Review (HR) ¡¡ 3 Monthly Review (Counsellor) ¡¡ Company Update & Social ¡¡ CPD ¡¡ Review Post Rotation (S,C & HR) ¡¡ Monthly Review (Supervisor) ¡¡ Company Update & Social ¡¡ CPD ¡¡ Monthly Review (Supervisor) ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor)

MARCH APRIL MAY ¡¡ Cluttons Bingo ¡¡ Graduate Social ¡¡ Surveyors Rugby 7s ¡¡ 3 Monthly Review (Counsellor) ¡¡ CPD ¡¡ CPD ¡¡ CPD ¡¡ Company Update & Social ¡¡ Company Update & Social ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor) ¡¡ Monthly Review (Supervisor) ¡¡ Monthly Review (Supervisor)

JUNE JULY AUGUST ¡¡ Appraisals ¡¡ JLL Triathlon ¡¡ Submission ¡¡ 3 Monthly Review (Counsellor) ¡¡ L&D (Basic Presentation Skills) ¡¡ Graduate Social Event ¡¡ 20 Month Review (Miles) ¡¡ Cluttons Soft Ball Game (Welcome new graduates – ¡¡ CPD ¡¡ CPD meeting the business) ¡¡ Company Update & Social ¡¡ Company Update & Social ¡¡ Revision Session (Day One) ¡¡ Monthly Review (Supervisor) ¡¡ Monthly Review (Supervisor) ¡¡ Revision Session (Day Two) ¡¡ CPD ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor)

SEPTEMBER OCTOBER / NOVEMBER ¡¡ Final review and interviews for positions ¡¡ Interview ¡¡ Mock ¡¡ 3 Monthly Review (Counsellor) ¡¡ CPD ¡¡ Company Update & Social ¡¡ Monthly Review (Supervisor

23 YOUR SURVIVAL GUIDE

Paddington Regents Park

Tesco Express

Baker St Waitrose & Partners Radisson Blu Hotel

Barclays Bank Zizzi St Christopher’s Place The Portman Square (Numerous Restaurants) Grazing Great Cumberland Place Goat A5204 Daisy Nationwide Green Building Society Portman St Selfridges Food Hall

Pret Duke St Orchard St Selfridges Oxford Circus

Costa M&S

Pret Marble Duke St N Audley St Bond St Arch Oxford St

Park St Primark

Virgin Active Hyde Park

Hyde Park Corner Soho

KEY Bank Café Food Gym Hotel Shop Supermarket

24

For further details please visit cluttons.com/gb/careers/ graduate-opportunities

Head office Portman House 2 Portman Street London W1H 6DU

020 7408 1010 [email protected]

© Cluttons 2018 2227