2010

vol.1 Thistle The Magazine of Jardine Matheson

Creativity Focus in 2010 Pride in Performance Awards > page 3

One Central Macau Sets New Standards > page 8

Multiple Honours for Wellcome > page 21

Jardine Matheson Group – A Focus on Southeast Asia Becoming Even Stronger

As we enter the Year of the Tiger, the Group remains in a very strong financial position and well positioned to take advantage of opportunities for growth.

This is especially so in East Asia, which is widely seen as the engine of global growth and where the Group has a major presence. As the feature on pages 12-19 reflects, our business activities in Southeast Asia in particular have increased significantly over the last decade. In addition to our traditional markets of Singapore, Malaysia, Thailand and the Philippines, we have also developed a major presence in the important Indonesian market and become active in Vietnam, Brunei and Cambodia. The Group is keen to expand in all of these countries when suitable opportunities present themselves and to grow stronger as the Region prospers.

Anthony Nightingale Enterprise at Work …Jardine EngineeringCorporation Group Leadership CoachingCourseHelpsto Transfer … Expertise Gold BauhiniaStar forHonorary ChairmanofMaxim’s Group Senior Group FinanceAppointments People Jardine MathesonGroup –AFocus onSoutheastAsia Feature Group inStrong FinancialPosition … Asia Pacific Regional Board Meeting Creativity Focus in2010 Pride inPerformance Awards At theCentre 29 23 6

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CONTENTS Creativity Focus in 2010 Pride in Performance Awards

Customer Marketing Successful Innovation Business Focus Excellence New Venture and Creativity Outperformance

AT THE CENTRE 3

Creativity Focus in 2010 Pride in Performance Awards

The judging panel for the 2010 Pride in Director Anthony Nightingale, “so we are At the Centre Performance (PIP) Awards will be looking not only seeking entries that demonstrate for a greater element of creativity from excellence in their categories but are also this year’s entries. looking for an added spark of ingenuity and originality.” Innovation and Creativity, and Business “Creativity in business is becoming Outperformance. Entries had to be more and more important as a means The five award categories for the 2010 PIP submitted by 8th January and judging of maintaining competitive advantage,” Awards are Customer Focus, Marketing is currently underway with the results said Jardine Matheson Group Managing Excellence, Successful New Venture, to be announced on 8th March 2010.

Asia Pacific Regional Board Meeting

The Jardine Matheson Group’s 2009 Following an overview of the & Carriage Group Managing Director Asia Pacific Regional Board meeting Group from Managing Director Ben Keswick gave presentations. brought together board members, Anthony Nightingale, Group Director chief executives of the major Lord Leach of Fairford, Jardine Professor Michael Enright and Duncan business units and country chairmen Matheson China Representative Sparkes of the British Embassy in at the Mandarin Oriental, Sanya on Adam Williams, Hongkong Land Chief Beijing spoke on the outlook for Hainan Island. Executive Y K Pang, Group Finance China while Ian Hannam of JP Morgan Director James Riley and Jardine Cycle Cazenove covered capital markets.

Centre left: Jardine Matheson Group Chairman Sir Henry Keswick and (right) Managing Director Anthony Nightingale with board members, chief executives of the major business units and country chairmen at the Group’s 2009 Asia Pacific Regional Board meeting.

Group in Strong Financial Position

The Jardine Matheson Group’s Interim The effects of the global economic Hongkong Land’s commercial Management Statement covering downturn on individual businesses property interests are performing the period from 1st July to 11th have varied. Improvements have been well. Dairy Farm’s major retail November 2009 shows it to be in a seen recently in a number of Jardine businesses continued to show strong financial position with net debt Pacific’s businesses, in particular in its growth. In the face of weakness remaining low and the Group’s overall engineering and construction activities. in both the corporate and leisure trading conditions becoming more Jardine Motors’ Hong Kong and mainland segments, occupancy levels remained positive. The Group’s earnings have China businesses have seen increased poor at Mandarin Oriental’s hotels. continued to improve and for the period demand. Jardine Lloyd Thompson is Astra’s performance reflects the under review were ahead of 2008. producing a satisfactory performance. strength of the Indonesian economy. Michael D Ruslim

The President Director of Astra International, Michael D Ruslim, has passed away following a short but severe illness.

“Pak Michael was a good friend and trusted colleague,” said Jardine Matheson Group Managing Director Anthony Nightingale. “He will be hugely missed by all those who knew and worked with him.”

Mr Ruslim first joined Astra in 1983 and became its inspirational leader following his appointment as President Director in 2005. He will be remembered for his many outstanding achievements and his community involvement, especially in supporting the development of Indonesia.

Group Managing Director of Jardine Cycle & Carriage (JC&C) Ben Keswick said that the Boards and management of JC&C and Astra were shocked and deeply saddened by the news of Mr Ruslim’s sudden death.

“Pak Michael played a significant role in developing Astra’s businesses and steering it through challenging economic conditions to its present strong financial position,” said Mr Keswick. “During his time as President Director, he provided excellent leadership to the 116,000 employees of Astra and made a positive contribution to Indonesia.”

Mr Ruslim is survived by his wife, Ibu Trisni and two children.

Harry Wilken

Harry Wilken, Company Secretary of Jardine Matheson Holdings Limited, has died after being taken seriously ill when about to return from London to Bermuda.

A larger than life character, Mr Wilken first joined the Group in 1972 in Hong Kong as an accountant. In a career spanning 38 years with Jardines he was based mainly in Hong Kong, apart from spells in Hawaii and the Philippines, until 1995 when he moved to Bermuda to take up the position of President of Jardine Matheson International Services and act as the Company Secretary of a number of the Group’s London-listed companies.

Mr Wilken played an important role in the local community in Bermuda, where many tributes have been paid to him. He was also active in the island’s Scottish community, particularly in hosting the St. Andrew’s Day celebrations in Jardine House.

“I had known Harry since he first joined Jardines,” said Group Managing Director Anthony Nightingale. “He will be fondly remembered for his warm and generous personality and for his great contribution to the spirit of the Firm.”

Mr Wilken is survived by his wife, Eileen. 5 5

Lord Powell Shares Platform with quality of our services, together with At the Centre World Leaders our participation in airport relocation, have all contributed to us winning this Jardine Airport Services new business,” said Enoch Lam, Chief Taking Off in China Executive of JASG.

Last year marked a milestone for By 2020, it is planned to have 244 Jardine Aviation Services Group (JASG) airports in mainland China. A new as the group’s efforts to expand into Kunming Airport, which is due to open mainland China were rewarded with the at the end of 2011, will become the establishment of its first joint venture fourth largest airport hub in China. partnership in Yunnan, Kunming. “Through JASL and Yunnan Airport Yunnan Airport Service Limited is an Service we hope to play a vital part in Right: Matheson & Co Director Lord Powell and investment with Yunnan Airport Group, this growth, particularly in Kunming World Bank President Robert Zoellick at the APEC Leaders’ Forum in Singapore. which owns 12 airports in Yunnan which is one of the fastest developing province and JASG’s ground services areas of the country,” said Mr Lam. company Jardine Airport Services Matheson & Co Director Lord Limited (JASL), in which China National Since 1991, JASL has also been Powell of Bayswater has shared the Aviation Corporation (CNAC) has an contributing to the development of platform with world leaders at two equal shareholding. The new company aviation services at mainland China separate events. is now providing passenger handling airports through a training programme services for 16 domestic and six set up in collaboration with CAAC. This The first was this year’s Emerging international and regional airlines at facilitates the transfer of technical Markets Summit in London Kunming Wujiaba International Airport, know-how to management staff from organized by The Economist which is ranked the seventh busiest mainland airports, airlines and regional magazine where Lord Powell and airport in mainland China. departments of CAAC. The Hong Kong- Thailand’s Deputy Prime Minister based programme has trained more Korn Chatikavanij, a former Over the years, JASG has built up than 150 individuals since its inception. chairman of Jardine Fleming a close relationship with the Civil Securities in Thailand, addressed Aviation Administration of China “Through the programme we a session on Southeast Asia and (CAAC) and mainland China carriers are contributing to the setting its prospects. Several Asian heads as it sought the right moment to make of standards and spreading best of government also spoke at a major move into the fast-growing practices throughout the industry,” the conference. aviation market. explained Mr Lam. “We also hope that we are helping to inspire and motivate In the second event, Lord Powell “JASL’s experience in operating in one future leaders in China’s aviation and World Bank President Robert of the world’s leading airports and the industry.” Zoellick joined forces on a panel at the APEC Leaders’ Forum in A Jardines delegation led by (centre right) Singapore, which was attended by Jardine Pacific the Heads of Government of the Chief Executive Adam Keswick APEC countries including President with management executives of Jardine Obama and President Hu Jintao of Aviation Services China. Lord Powell and Mr Zoellick Group’s (JASG) partner, Yunnan discussed changes to the structure Airport Group, led by of international relations since the (centre left) President Liu Ming visit JASG’s end of the Cold War. new joint venture operation at Kunming International Airport. Mandarin Oriental Opens in Barcelona

LEADERSHIP 7

Mandarin Oriental Opens in Barcelona Leadership Mandarin Oriental Hotel Group has offers highly stylized and creative and enjoy al fresco dining in the opened its first hotel in Southern interiors by internationally renowned hotel’s 660 sq. m spectacular garden Europe, in Barcelona on Paseo de Spanish designer Patricia Urquiola. or relax by the rooftop dipping pool, Gracia, the city’s most prestigious Each of the guest rooms and suites which has a panoramic view over the address at the centre of its commercial provides highly sophisticated in-room city’s famous architectural skyline. and entertainment district. entertainment systems, reflective In addition, The Spa at Mandarin of Mandarin Oriental’s renowned Oriental, Barcelona offers a wide range Mandarin Oriental, Barcelona is customer-centric technology. The hotel of holistic rejuvenation and relaxation housed in the redevelopment of an also has a choice of restaurants and treatments as well as luxurious water elegant mid-20th Century building, bars that are destinations in their own and heat therapies in a tranquil, which also incorporates luxury retail right. Guests can take advantage of meditative setting. at street level. The 98-room hotel the temperate Mediterranean climate

Jardine Restaurant Group Acquires KFC in Taiwan

Jardine Restaurant Group (JRG) has acquired the KFC franchise business in Taiwan from Yum! Brands Inc.

Jardines has a longstanding and successful relationship with Yum!. JRG currently holds the sole franchisee rights for Pizza Hut in Hong Kong, Macau and Taiwan and is developing the Pizza Hut franchise network in Vietnam. This will be the first time that JRG has operated a KFC franchised business.

“I am very pleased about this opportunity to expand our Front row centre: KFC Taiwan Chief Executive Officer Ricky Wong, Chief Financial restaurant business in Taiwan,” said Jardine Pacific Chief Officer Hamish Ross (back row – second left) and the senior management Executive Adam Keswick. “The acquisition is in line with team of KFC Taiwan, together with William Lyon (back row – centre), General Manager, Business Development, Jardine Restaurant Group and Colonel JRG’s strategy of increasing its presence in the Region.” Sanders (back row – far left) celebrate the acquisition of KFC Taiwan.

Extreme Stunts Launch Latest Mitsubishi from JC&C

Jardine Cycle & Carriage (JC&C) showcased the all-new Lancer EX Ralliart at the Mitsubishi Extreme Drive, a two-day session of extreme stunts and driving for motoring fans held at the Changi Exhibition Centre in Singapore.

The on-board electronics of the two litre, turbocharged car, which features technology derived from the Lancer Evolution series, were the focus of a ‘Slip Sliding’ stunt routine to demonstrate how they could be applied when road conditions get out of hand. The Lancer EX was also put through its paces in other stunts which included the J-turn, an evasive driving manoeuvre favoured by James Bond, which spins the car from The Mitsubishi Lancer EX performs a J-turn manoeuvre. reverse to forward in one slick movement. One Central Macau Sets New Standards

Hongkong Land joint venture One Central Macau is providing “We were committed to re-creating One Central Macau is setting new discerning shoppers in Macau with the shopping experience found in standards for convenience and quality the same convenience and quality Hong Kong here in Macau, and with in shopping following its grand they have come to expect from Central such eager response from the most opening in early December 2009. in Hong Kong. Many international prestigious international brands, we brands have opened their first, largest can say that we have realized this The 400,000 square foot, three-level or flagship stores in the mall where dream,” said Hongkong Land Chief shopping mall is part of a mixed- tenants include Louis Vuitton, Hermès, Executive Y K Pang. used project with Shun Tak Holdings Gucci, Fendi, Ermenegildo Zegna, Limited, which is set in the heart of Dolce & Gabbana, Dior, Cartier, Bvlgari One Central Macau offers the city on Nam Van Lake. and Burberry, among many others. shoppers the ultimate retail and lifestyle experience, with access to entertainment, fine dining, upmarket residential buildings, the new Mandarin Oriental Hotel and serviced apartments, and leading lifestyle and gaming destination MGM GRAND Macau.

“In bringing One Central Macau to life, we were able to leverage a track record of success in developing unique, luxury shopping experiences for consumers that demand the highest level of quality,” said Mr Pang. “We believe that One Central Macau is destined to become one of the Hongkong Land joint venture One Central Macau offers shoppers the ultimate retail experience. premier destinations in Macau.”

Jardine Motors UK Unveils Audi’s New Terminal Concept Centre

Jardine Motors has opened the doors of its new Audi Centre in Tamworth in the West Midlands.

The new world class ‘terminal’ design building is the first to open in England and one of only two in the United Kingdom.

The £7.7 million (US$12.5 million) facility features a 14-car showroom displaying all of the Audi brand portfolio and 19 workshop bays.

“This provides a great platform for growth with the ability to operate a larger vehicle park,” said Jardine Motors UK Chief Executive Alun Jones. Jardine Motors’ pioneering new Audi Centre in Tamworth in the West Midlands. 9

JLT Raises Profile of Runaway Success for Citi Giant Credit Card

Risk Management Leadership A Citi Giant credit card in Asia launched six months ago by PT Hero Supermarket Tbk and Citi Bank in Indonesia as part of an ongoing effort to increase customer loyalty has proved a runaway success with more than 130,000 Jardine Lloyd Thompson (JLT) has made members recruited. a significant contribution to raising the PT Hero Supermarket and Citi Bank Indonesia executives including (2nd right) John Callaghan, Chief Executive Officer, profile of risk management in Asia, in The Visa credit card Hero Supermarket and (2nd left) Shariq Mukhtar, Citi Country particular through its involvement in Officer, Citi Indonesia launch the Citi Giant credit card. offers up to 5% cash the Asia Risk Council (ARC), which was back on all purchases at Giant special discounts on selected items established in 2007 at the instigation supermarkets and hypermarkets, every month. of JLT Asia and then Jardine Matheson Hero supermarkets and Guardian Risk Manager Ray Mattholie to address health and beauty stores as well “The growing database of credit issues and challenges relating to the as 5% discount on own brands and card members has already started risk landscape in the region. 0.5% cash back on all purchases delivering tangible benefits,” outside the above mentioned said Hero Supermarket Marketing Subsequently JLT and representatives stores. In addition, members receive Director Maria Suwarni. from several other Group companies played a leading role in the third annual meeting of the ARC, which was held recently in Hong Kong IKEA Opens Expanded Shatin Store and attended by over 60 senior risk executives representing companies IKEA Hong Kong’s expanded Shatin In preparation for the opening, from across Asia. Store has been opened with a log- more than ten IKEA Hong Kong sawing ceremony and lion dance. staff spent eight weeks in Sweden “Having attracted 15 participants to the undergoing special training. inaugural session, the ARC has since The new 120,000 sq. ft store is In addition, a similar number of grown in profile to the level achieved located at HomeSquare, Grand specialists from IKEA’s headquarters this year,” said Mr Mattholie who once Central Plaza in Shatin and features visited Hong Kong where they again chaired the event. 35 display rooms which fuse provided valuable help with some Scandinavian style with unlimited of the store layouts. Altogether Contributions from other Group home furnishing ideas; 7,500 low over 100 IKEA staff were involved in representatives included a session price, good quality items; a 130-seat the build-up to the opening making co-hosted by Victor Tse of Jardine Swedish restaurant and a children’s the new Shatin Store an excellent Matheson; Samuel Manasseh of Astra playground and ball pool. source of home furnishings. International who spoke on developing Centre right: Lars a supply chain risk management Danielsson, the process; ‘Practical Risk Management – Consul-General of Sweden and Lucy Responding to a Crisis’ delivered by So, Manager of Paul Clarke and Martin Goh of JLT Risk the IKEA Shatin store, participate Consulting; a review of the uses of in the traditional Swedish log- ‘Catastrophe Modelling’ co-presented sawing ceremony, by Matt Payne of JLT; and an unusual which marked the opening of the approach to risk management from Mike expanded store. Wellsted from JLT on his 250 kilometre trek through the Namibian desert. Mandarin Oriental Opens Exciting New Venues in Hong Kong and Las Vegas

Mandarin Oriental has opened two offers alfresco cocktails and snacks and rich violet and gold mosaics, exciting new venues in Hong Kong and with exhilarating views of Victoria accentuated by LED and optical Las Vegas. Harbour and the stunning city fibre lighting. skyline. Entering through a red In Hong Kong, The Excelsior has glass door, guests are treated to At Mandarin Oriental, Las Vegas, the added an extension to its 34th floor the breathtaking views through a first restaurant in the United States restaurant – ToTT’s Roof Terrace. newly constructed glass parapet, by three-star Michelin Chef Pierre The brand new outdoor roof terrace complemented by wooden decking, Gagnaire has opened as the hotel’s signature venue. Twist by Pierre Gagnaire offers an innovative menu which infuses the simplicity of classic French cuisine with a modern spin, relying on the pairing of flavours and textures for which Gagnaire is known.

Located on the 23rd floor of the hotel, the Adam D Tihany-designed restaurant seats 74 and features a dramatic glass staircase leading up to a suspended wine loft. More than 300 gold globes illuminate the space, appearing to float in the air across the ceiling. Elevated tables allow every guest a view from the floor-to- ceiling windows that overlook the Las Twist, the new Pierre Gagnaire restaurant at Mandarin Oriental, Las Vegas. Vegas Strip.

Special Events to Launch the New Mercedes-Benz E-Class in Singapore

The new Mercedes-Benz E-Class The new E-Class models were also saloon and E-Class cou´pe were the on show at a JC&C jewellery making centre of attention at a number workshop held specifically for female of special events held by Jardine customers. Participants at the session Cycle & Carriage (JC&C) to mark the were given the opportunity to design models’ official launch in Singapore. their own silver jewellery and each received a sales kit highlighting the In addition to an exclusive attributes of the new E-Class. introduction for media and business partners, Mercedes-Benz customers Meanwhile JC&C Mercedes-Benz and the public were invited to view customers enjoyed a live screening the new E-Class over a period of four of the second Formula One night race days with the added attraction of in Singapore. Guests could also enter entertainment from jazz and classical a lucky draw to guess the winner of musicians. Altogether more than the race and the fastest time. Prizes 3,650 people flocked to see these included Formula One goodie bags exciting additions to the Mercedes- and a cap signed by Lewis Hamilton. Jardine Cycle & Carriage held a private viewing of the new Mercedes-Benz E-Class at its Mercedes-Benz Benz portfolio. Center in Singapore. 11

Superior Customer Services for World’s Largest 7-Eleven Singapore

Passenger Jet Adds Value at the Leadership World’s Largest Jardine Airport Services Limited A new operations procedure had to (JASL) became the first ground be implemented to deal with the CNG Station handling services company in Hong superjumbo plane and leading up 7-Eleven Singapore is providing Kong to handle the world’s largest to the day of the inaugural flight, convenience for customers of C-NERGY passenger jet when Singapore the JASL team worked tirelessly to at 50 Old Toh Tuck Road in West Airlines inaugurated its A380 daily ensure that all passenger handling Singapore, which, with 46 pumps, service between Singapore and Hong processes were in place at check-in, has a place in the Guinness Book Kong last year. boarding, flight operations and load of Records as the world’s largest control for the aircraft. compressed natural gas (CNG) station.

“These meticulous preparations In collaboration with C-NERGY, which contributed to a successful operation is operated by Union Gas Pte Ltd, and on-time departure of the 7-Eleven has customized its 24/7 superjumbo jet,” said Enoch Lam, convenience store at the station to Chief Executive, Jardine Aviation cater for the specific needs of the Services Group. consumers using it. For example, taxi drivers make up to 90% of the Of the 14 commercial airlines to have customer base and the hot food ordered the A380, ten are customers offered by the 7-Eleven food service of Jardine Aviation Services. counter has been well received by drivers wanting a quick meal while “The professional readiness of JASL filing up their tanks. The station also enables us to move forward with serves nearby residents and 7-Eleven the industry as more airlines seek has made available a variety of efficient alternatives and begin to household products and drinks for the Passengers checking in for their journey on operate the superjumbo,” added the inaugural A380 flight from Hong Kong convenience of these customers. to Singapore. Mr Lam.

“7-Eleven’s collaboration with C-NERGY showcases our desire to be JLT Expands UK Employee Benefits Activities a leading convenience chain store that with Acquisition evolves with the times,” said 7-Eleven Singapore Chief Executive Officer Jardine Lloyd Thompson (JLT) will as a strategically central part of the Victor Chia. strengthen its market position in JLT Group. UK employee benefits and add significantly to its expertise and “It is a complementary deal, capabilities through the recent playing to our strengths and acquisition of HSBC Actuaries and adding capabilities in important Consultants Limited (HACL). professional fields,” explained JLT Chief Executive Dominic Burke. The acquisition brings together two market leading employee benefit In the year ended 31st December consultancies with synergy in both 2008, HACL, which employs some culture and client offerings. It also 440 staff, had revenues of circa underlines JLT’s determination to see £40 million (US$64.3 million). its employee benefits business grow Left: Singapore MP Seng Han Thong tours the new 7-Eleven store with 7-Eleven Singapore Chief Executive Officer Victor Chia. Jardine Matheson Group – A Focus on Southeast Asia

Feature 13

Jardine Matheson Group – A Focus on Southeast Asia Feature

Having weathered the worst of the Firmly focused on expanding business should be many opportunities for storm caused by the global financial activities in the Region where viable expansion ahead, particularly in downturn, the Jardine Matheson opportunities present themselves, the the newer markets where traditional Group is currently in a strong position Group is concentrating on identifying industries are rapidly being overtaken and poised to make the most of new and implementing means of staying by the development of infrastructure, opportunities in Southeast Asia. ahead of its competitors. manufacturing and services. Apart from Singapore and Malaysia where the Group has traditionally “This means continuing with viable “Our long history and experience in had a major presence and its long expansion programmes to sustain our Southeast Asia, the growth of our association with both Thailand and leading positions in all our markets,” business activities in the Region over the Philippines, there is growth in the said Group Managing Director the last decade and the synergy which fast-moving and important Indonesian Anthony Nightingale. exists across the Group, mean we market as well as in the newer markets are well positioned to become even of Vietnam and Cambodia, in which the As the Region continues to show a stronger in the Region as it prospers,” Group is now investing. stronger economic recovery than added Mr Nightingale. many other parts of the world, there The increasing extent of the Group’s business activities in Southeast Asia is reflected in the fact that in 2008 the 7JFUOBN Region made up 43% of underlying 5IBJMBOE profits, compared with 9% in 2000, 1IJMJQQJOFT and that percentage is likely to $BNCPEJB increase further. The Group also now employs some 180,000 people in the .BMBZTJB

Region. By far the greatest number 4JOHBQPSF of these – over 144,000 – are in Indonesia, which over the last decade *OEPOFTJB has assumed growing significance through Jardine Cycle & Carriage’s investment in Astra. Jardines’ Presence in Southeast Asia Cambodia Indonesia Malaysia Philippines Singapore Thailand Vietnam

Engineering and Construction

Transport Services

Insurance Broking

Property Investment and Development

Retailing

Restaurants

Luxury Hotels

Motor Vehicles and Related Activities

Financial Services

Heavy Equipment

Mining

Agribusiness

Information Technology Involved in Indonesia

Through its investment in Astra, the services, agribusiness, heavy leading conglomerate in Indonesia equipment and mining, and the largest independent information technology automotive group in Southeast and infrastructure. Asia, Jardines has been actively participating in the emerging Astra’s automotive business economy of this extensive island comprises the production, nation. The Group’s older investments distribution, retail and after- in other sectors of the economy too sales service of motor vehicles mean that Jardines is represented and motorcycles. It holds 58% across a broad spectrum of business of the country’s motor vehicle in Indonesia. market through partnerships with leading manufacturers Currently the Indonesian economy is such as Toyota and Daihatsu, Astra subsidiary United Tractors is the leading provider of benefitting from sound government and 46% of the motorcycle heavy equipment for the mining, construction, forestry and policies which are committed market through Honda. agribusiness industries in Indonesia. to strengthening infrastructure, Astra also manufactures and improving the business climate and distributes automotive components. Nusantara is the country’s largest coal boosting growth. Foreign confidence In addition it provides a wide mining services contractor. In recent is also rising as reflected in Moody’s spectrum of high-quality financial years, UT has expanded its interest lifting of the country’s sovereign products and services in support in the coal mining business as a rating to Ba2 from Ba3. of its automotive businesses and concession owner. The group is also is also involved in retail banking one of Indonesia’s largest producers Astra, in which Jardine Cycle & through its stake in PT Bank of palm oil with plantations covering Carriage holds an interest of just Permata Tbk. approximately 260,000 hectares. over 50%, is listed on the Indonesia As global demand for palm oil rises, Stock Exchange and is a diversified Through United Tractors (UT), Astra Astra Agro Lestari is involved in every business group with more than is the sole distributor of Komatsu aspect of the industry from cultivation 150 subsidiaries. Its six core heavy equipment in Indonesia to harvesting and processing. businesses are automotive, financial and its subsidiary Pamapersada Now part of the Dairy Farm Group, PT Hero Supermarkets pioneered the introduction of modern supermarkets in Indonesia in the 1970s. Today it is one of the top five retailers in the country. Hero serves its customers using multiple retail formats, which include Hero and Giant supermarkets, Giant hypermarkets, Guardian health & beauty stores and Starmart minimarkets.

PT Tunas Ridean, a listed affiliate of Jardine Cycle & Carriage, is one of the largest independent motor vehicle dealers in Indonesia. It is also a major provider of vehicle financing through its associate, Mandiri Tunas Finance. Astra’s extensive automotive business includes the production of cars such as these Toyotas. 15

A Strong Presence in Singapore Feature

Following on from the long-term Many Group operations use Singapore Land is helping to create Singapore’s success of its three existing office as a hub for Southeast Asia and are, or new central business district on the buildings in Jakarta’s central have the capacity to become, market waterfront with joint venture iconic business district, PT Jakarta Land, leaders in their respective fields. The developments One Raffles Quay and a 50/50 joint venture between city-state’s high standards of corporate Marina Bay Financial Centre. Hongkong Land and Central Cipta governance and administrative efficiency Murdaya, will this year commence along with the Government’s objective Hongkong Land subsidiary, MCL Land, construction on World Trade to attract foreign capital and talent and has more than 40 years experience Center II. The 60,000 square further enhance its status as a leading of building homes in Singapore metre building will have basement global city make it conducive to doing and Malaysia. Last year MCL Land parking, retail, banking space and business. The Group’s businesses are had pre-sales of 264 new homes in 28 levels of offices. generally performing well despite the Singapore, four and a half times the difficult economic environment of the number of units committed in 2008. This Jardine Lloyd Thompson (JLT) has past year. Most are well positioned for reflects an increase in demand for units been operating in Indonesia since expansion, both organic and through in mid and mass-market developments. 1976 and was the first foreign acquisition, into related businesses joint venture insurance broker to or new sectors in line with the Dairy Farm operates four key retail establish operations in the country. development of the Region. formats in Singapore – Cold Storage, JLT specializes in a wide range Market Place and Shop n Save of insurance services and also Jardine Cycle & Carriage (JC&C) supermarkets; Giant Hypermarkets; provides professional advice in the continues to look at new growth areas 7-Eleven convenience stores; and areas of self-funding mechanisms, in its mature automotive market. With Guardian health & beauty stores – and catastrophe analysis, protection a strong base, which includes the is a market leader in each segment. and disaster recovery. Mercedes-Benz, Mitsubishi, Kia and While Singapore is an established Citroën marques, JC&C is constantly market and new sites, especially for Following a multi-million dollar anticipating the needs of its customers the development of hypermarkets, are renovation last year, Mandarin with the introduction of new models limited, the group continues to expand Oriental, Jakarta is positioning and exciting customer care events. and develop. During 2010, it plans to itself as the most luxurious hotel open 50 new stores and widen its range in the city with 272 spacious rooms Hongkong Land has a high profile in of house brands to provide continuing and suites and several fine new Singapore. Its first groundbreaking good value for customers. restaurants. Located in the heart of developments, One Raffles Link and Jakarta’s financial and diplomatic CityLink Mall, set new standards for Originally opened in 1987 as The district, the hotel combines quality, convenience and integrated Oriental, Singapore, but renamed the richness of Indonesian retail facilities when they were following extensive renovation culture with Mandarin Oriental’s completed in 2000. Currently Hongkong five years ago, Mandarin Oriental, legendary service. Singapore, continues to uphold its position as Since starting operation in one of Singapore’s best Indonesia in 1998, joint venture luxury hotels. Located company PT Berca Schindler on Marina Square with Lifts has been providing lift and close proximity to the escalator solutions for many Formula One Grand Prix prestigious new developments in track, Singapore River and the country including premium shopping, cultural and office and residential towers, underground transport hotels and mega malls. facilities, the hotel appeals to both business and Jardine Cycle & Carriage’s impressive portfolio of leading automobile marques in Singapore includes Mercedes-Benz. leisure travellers alike. Gammon, which has had a presence in and infrastructure sectors. At the same making inroads into other market Singapore since the 1980s, has recently time the company has developed a segments. In particular, the Schindler broadened its service offering with the successful business supplying products 3100 product range is meeting the formation of foundation and electrical to overseas markets. requirements for multi-generation and mechanical business units. Through family living in homes with private lifts. subsidiary, Gammon Capital, the group Jardine Shipping Services Singapore is in the process of completing its first is a market leader in providing shipping Singapore is a core hub for Rothschild’s Public Private Partnership (PPP) project agency services to clients who range Asia business. Over recent years this in Singapore, an important step in its from leading global shippers, ship has shown rapid growth in all areas, strategy of creating sustainable PPP owners, ship operators and charterers particularly mergers and acquisitions. businesses in the Region. to local importers and exporters. Capitalizing on Singapore’s position as Singapore is the regional headquarters JEC Singapore started out providing a global shipping hub, JSS Singapore of Jardine Lloyd Thompson (JLT) Mechanical and Electrical (M&E) handles all kinds of vessels from the Asia, which has had a presence Technical services in 2001. Today JEC largest tankers to cruise liners. there since 1969. From this base, Singapore also offers a full range of JLT’s strategic business units work architectural fit out, M&E equipment With a well-established reputation closely with offices in Asia and, and turnkey solutions, as well as high in the high-end of the market, where necessary, around the globe, value-added services in the building Jardine Schindler has recently been leveraging the expertise of the JLT network. In Singapore, JLT is dominant Hongkong Land joint venture in insurance broking services developments for the construction, employee Marina Bay Financial Centre benefits, property & liability, marine, and One Raffles professional & executive risks and Quay will form a key part of wealth management sections. Singapore’s new waterfront central business Jardine OneSolution (JOS) has been district. active in Singapore since 1998 with a strategy to build its expertise and capabilities across different industries. Today it has a strong presence in the commercial sector and clear leadership in the public sector.

Stepping into Cambodia

The Jardine Matheson Group has taken its first major step into Cambodia with the agreement to acquire a 12.25% stake in ACLEDA Bank (ACLEDA) from Netherlands Development Finance Company. Originally created in 1993 as a ‘Micro Finance’ NGO entity providing small loans to retired military personnel, ACLEDA became a commercial bank in 2003 and is today Cambodia’s second largest such institution.

Jardine Schindler began operations in Cambodia in 2001 and since then has been focused on establishing the brand and building up market share. New residential projects and Government plans to develop the seaside city of Srihanuville into a leisure resort area are all providing ACLEDA Bank, in which the Jardine Matheson Group has agreed to acquire a 12.25% stake, is Cambodia’s second largest good potential for growth, particularly for Schindler escalators and lifts. commercial bank with 232 branches and over 7,000 staff. 17

A Market Leader in Malaysia Feature

The Group has had a presence in Giant is a household name Malaysia for over 50 years. In the in Malaysia mid-1990s this was strengthened where it is the leading retailer. with investments in Cycle & Carriage Bintang, Mandarin Oriental and Guardian and consolidated further with the acquisition of Giant in 1999.

Currently there are eight Jardines’ businesses in Malaysia operating in an economic environment which is experiencing a lifting of some of the traditional restrictions imposed on foreign investors. The Government is also focusing on industries such as health care, public transport, will open seven new stores as well Jardine Lloyd Thompson has had energy, the financial sector and as a fresh distribution centre in a presence in Malaysia for almost tourism, many of which offer Balakong, Selangor. 30 years. The group specializes potential opportunities for growth in the provision of insurance and to Group companies. Jardine OneSolution (JOS) is the reinsurance broking services for number one distributor of computer both Malaysian and multinational Dairy Farm’s retail businesses are products in Malaysia with strong clients and provides innovative risk leaders of their markets. They expertise in merchandising and management solutions tailored to operate 35 Giant hypermarkets, procurement and an unrivalled meet clients’ needs. 67 Giant superstores/supermarkets, portfolio of international vendors. The 18 Cold Storage supermarkets and company has offices in Kuala Lumpur, Cycle & Carriage Bintang (CCB) 339 Guardian Health & Beauty Penang and Johor Bahru. is the leading Mercedes-Benz stores. A key factor in Giant’s dealer in Malaysia and last year success has been its ability to Antah Schindler is a well-established celebrated its 110th anniversary offer value for money products company involved in the installation as a company. It also sells vehicle that meet the needs of local and maintenance of Schindler brand parts and accessories and services consumers. During 2010, Giant elevators and escalators. close to 70% of the Mercedes-Benz’ after sales business in Malaysia. A recent restructuring has revitalized its profitability.

Located between the iconic Petronas Towers and Kuala Lumpur City Park, Mandarin Oriental, Kuala Lumpur is the city’s most distinctive and prestigious hotel. The hotel has 643 rooms and 51 serviced apartments.

Rothschild Malaysia provides a full range of corporate finance advisory services particularly in the areas of mergers and acquisitions and debt and restructuring advisory work. There are more than 300 Guardian Health & Beauty stores serving the health, personal care and beauty needs of Malaysians across the country. Well Placed in the Philippines

Jardines’ association with the Jardine Lloyd Thompson offers specific Mandarin Oriental, Manila, which is Philippines dates back to the 19th expertise in risk management including located in the central business district Century but it was not until the early employee benefits, financial risks, of Makati, has won many awards for 1970s that the Group began to actively natural resources, construction, quality service. invest in businesses there. aviation, property & liability, and utilities. Jardine Shipping Jardine Engineering Corporation Services is a leading (JEC) Philippines’ subsidiary, Jardine shipping agency. Distribution, Inc (JDI), markets a wide range of crop protection products and Jardine Direct Company applied construction chemicals from provides offshore information leading international manufacturers. technology support services to JEC Philippines focuses on providing Dairy Farm units in Hong Kong, HVAC (heating, ventilation and air- Southern China and Taiwan. conditioning) services for large Hongkong Land has a presence corporations. Jardine Schindler in the Philippines through joint

Elevator Corporation (Philippines) is venture Northpine Land, which One of Jardine Distribution, Inc’s (JDI) field staff offers among the leading suppliers of lifts, focuses on middle-income advice and explains the benefits of one of JDI’s crop protection products to a farmer in the Philippines, where escalators and moving walkways. housing developments. they are among the leading brands.

75 Years in Thailand

Jardine Matheson has recently Jardine Engineering Corporation (JEC) for the export market. Jardine Schindler celebrated its 75th anniversary in Thailand has been established for Thailand has a strong presence in the Thailand, a reflection of its long over 40 years and is a market leader in high-rise segment of the Thai market association with the country. While building services with a strong presence with many long-term customers the ongoing turbulent political in the new-build sector. JEC is also including several of the country’s situation has curtailed both focusing on specialist contracting in the largest real estate developers. incoming foreign direct investment transportation and energy sectors. Trane and domestic consumption, good Thailand leads the market for large The legendary Mandarin Oriental, economic fundamentals and a strong commercial air-conditioning units and Bangkok has set the benchmark for infrastructure mean that there are is a household name for domestic units hotel standards in Thailand for many opportunities for potential growth. too. The company also produces units years and in spite of a significantly more

Set in over 60 acres of natural landscape and surrounded by the rich heritage of the Lanna Kingdom, Mandarin Oriental Dhara Dhevi, Chiang Mai has established itself as a brand- defining destination. 19

Feature competitive market, continues to Jardine Lloyd Thompson Thailand Licensed two years ago, JLT Life protect its leadership position against has been operating for 36 years and Assurance Broker is able to take other luxury brands. Resort hotel is actively engaged in the small & advantage of the rapid growth in Mandarin Oriental Dhara Dhevi, Chiang medium enterprise, affinity, major the EB sector through a full range Mai, which opened five years ago, corporate, and employee benefits of products and services for a has also established itself as a brand- (EB) segments. It is also the market variety of clients. defining destination. leader in the hotel industry segment.

Expanding in Vietnam

Political stability, impressive Hongkong Land first economic growth, an entrepreneurial invested in Vietnam some private sector and a young population 15 years ago introducing have turned Vietnam into a international construction marketplace with great potential. and property management Over the last 15 years, Jardine standards with two Matheson has invested in key areas office buildings in Hanoi. of Vietnam’s economy. Currently Hongkong Land is pursuing commercial Through Jardine Strategic, the Group and residential projects in holds a 7% stake in Asia Commercial Ho Chi Minh City (HCMC). Bank (ACB), the largest private bank The more than 1,500 Schindler elevators and escalators in Vietnam are maintained by Schindler Vietnam’s specialist engineers and in Vietnam. Dairy Farm, which technicians to ensure maximum efficiency and absolute safety. entered the Vietnam Jardine Cycle & Carriage has a market in 2006 when its wholly-owned Jardine Lloyd Thompson (JLT), which 29% interest in Truong Hai Auto subsidiary Giant South Asia (Vietnam) is headquartered in HCMC with a Corporation (THACO), which has was granted a retail business licence branch office in Hanoi, has been grown to become one of Vietnam’s to operate supermarkets, is actively represented in Vietnam since 1994 largest domestic automotive players reviewing opportunities to expand and and received its full broking licence undertaking assembly, distribution to develop other retail formats. in 2008. and retail for several international automotive principals and its own With 13 years of experience in the Pizza Vietnam, a joint venture THACO brands. It also operates the market, Schindler Vietnam is the between Pizza Hut Hong Kong and largest sales network in Vietnam. industry leader for lifts and escalators. IFB Holdings, opened its first Pizza JC&C is actively supporting THACO’s In addition, Schindler Vietnam Hut in the country three years ago plans to expand, including areas like produces components for Schindler’s in HCMC. Today there are ten Pizza automotive consumer financing and high-speed elevators for both the Hut outlets in HCMC, Hanoi and component production. domestic and export markets. Dong Nai.

Truong Hai Auto Corporation (THACO), in which Jardine Cycle & Carriage holds a 29% interest, has its automotive assembly plant in Chu-Lai, Vietnam where it is the largest private employer in Quang Nam Province with over 3,000 staff. 7-Eleven South China Celebrates 17th Anniversary and 550th Store

Performance 21

7-Eleven South China Celebrates 17th Anniversary and 550th Store

7-Eleven South China has celebrated 16th October 1992. In the 17 years Speaking at the ceremony, 7-Eleven Performance its 17th anniversary and the opening since then, 7-Eleven South China has South China Chief Executive Officer of its 550th store located in New City expanded in the region to encompass Jenny Lee emphasized 7-Eleven’s Zhujiang, Guangzhou. the five main cities of Guangzhou, commitment to providing convenient Shenzhen, Dongguan, Zhuhai and service and high quality products to The ceremony was held on the Foshan, and is rapidly advancing customers according to the corporate anniversary of the opening of the first towards the ambitious goal of principle of ‘Convenience Everyday’. five 7-Eleven stores in Shenzhen on 1,000 stores.

JEC Showcases Green Solutions in Vietnam

JEC partnered with Hongkong Land to showcase its green solutions at the Green-Biz 2009 event organized by EuroCham and the Vietnam Chamber of Commerce and held in Hanoi.

JEC presented solutions which could be applied to Vietnam’s development challenges in the energy, water, transport and construction sectors. The event also included a conference which brought together key figures from European and Vietnamese business communities, governments and consultancies to share solutions for sustainable development JEC green solutions for sustainable development were on in Vietnam. show at Green-Biz 2009, which was held in Vietnam.

Multiple Honours for Wellcome

Wellcome has achieved multiple 2009 Hong Kong CIM Marketer of honours in the 2009 HKMA (Hong the Year and won the Distinguished Kong Management Association)/TVB Marketing Leadership Award, while Awards for Marketing Excellence. Wellcome Group Marketing Manager Annie Sin carried off the Best The company’s ‘One Dollar Does Presentation Award. Matter’ marketing campaign won The HKMA/TVB Awards for Marketing the Certificate of Excellence in the “These awards reflect the industry’s Excellence were established in 1986 Campaign Awards division and the recognition of Wellcome’s excellent and the 2009 finalists included leading Citation for Outstanding TV Campaign. achievements in marketing,” said institutions such as MTR, American In addition, Wellcome Marketing Wellcome Hong Kong Chief Executive Express, McDonald’s and the Hong Director Diane Chiu was named Officer Alex Tay. Kong Jockey Club.

Wellcome Hong Kong’s ‘One Dollar Does Matter’ advertising campaign caught the imagination of a large audience and won industry recognition. IKEA Taiwan Inspires Singapore Deputy Prime Minister Visits Giant with Creative Activities Flagship Store

IKEA Taiwan has been inspiring its Singapore Deputy Prime Minister Teo Chee Hean paid a special visit to Giant customers with a series of creative Tampines to mark the opening of an overhead pedestrian bridge linking the activities to mark the launch of its residents in Pasir Ris town to the hypermarket. 2010 new products and catalogue. Led by Giant Merchandise Director Pierre Deplanck and Store General Television commercials, public Manager Vincent Leow, the Giant team extended a warm welcome to Mr Teo relations promotions and the and his team of grassroot leaders from the Pasir Ris – Punggol constituency. internet have been used to deliver the key campaign message that IKEA “The opening of this bridge has been greatly welcomed by the residents of Taiwan can offer smart solutions Pasir Ris who can now cross over to Giant Tampines more easily to do their to create a home that suits every grocery shopping,” said Mr Leow. consumer’s lifestyle.

Among the activities, an in-store event to launch the new catalogue saw people queuing up to be amongst the first 380 to receive a new catalogue, each of which contained the surprise bonus of a gift voucher. The ‘IKEA Happiness Bus’ was another success as it travelled out into the streets to bring IKEA’s inspirational home furnishings and 2010 new products to the attention of potential customers. In addition, representatives of the Centre: Singapore Deputy Prime Minister Teo Chee Hean is warmly welcomed to Giant Tampines media were invited to visit the IKEA as guest of honour at the official opening of the overhead pedestrian bridge in Pasir Ris town. Hsinchuang store to view firsthand the latest collection in the IKEA PS (Post Scriptum) range, which encourages Hactl Scores a Hat-trick new ways of thinking about the design process. Hong Kong Air Cargo Terminals SCALA is organized by Asia Pacific’s Limited (Hactl) has scored a hat- leading industry publication trick by winning the title ‘Air Cargo Supply Chain Asia to recognize the Terminal of the Year’ for the third outstanding achievements and year in a row at the Supply Chain contributions of industry players in Asia Logistics Awards (SCALA) 2009. the Region.

“Winning this regional title once again signifies our unwavering pursuit of service excellence and customer satisfaction,” said Hactl Managing Director Anthony Wong. “It represents the collective effort of all our professional and seasoned staff who are dedicated to delivering the best cargo The launch of IKEA Taiwan’s 2010 new products handling and logistics solutions to Hactl Managing Director Anthony Wong with the and catalogue attracted wide attention from media ‘Air Cargo Terminal of the Year’ award, which the representatives and customers. our customers.” company has won for the third successive year. 23

Group Companies Shine in Service and Courtesy Awards

High standards of service and courtesy Pizza Hut Hong Kong won three Pizza Hut Hong Kong also achieved a Performance at 7-Eleven, IKEA and Pizza Hut in awards – Junior Frontline Level high level of excellence by winning five Hong Kong have paid off with all three Fastfood and Restaurants category, out of the nine awards at the ‘Regional Group companies winning accolades and at Supervisory Level, the Champs Challenge 2009’, which in the 2009 Hong Kong Retail Fastfood and Restaurants and Food was held in Kuala Lumpur, Malaysia Management Association (HKRMA) Shops categories. by franchisor Yum! Restaurant awards, which are regarded as the International. ‘Oscars’ of the retail industry.

For the second year running, 7-Eleven carried off the Junior Frontline Level of the Supermarkets/Convenience Stores category. The award was won by Zoe Kwok of 7-Eleven’s Farm Road store.

Meanwhile Sam Chan, Section Manager at IKEA’s Causeway Bay Store won the Specialty Stores category – Lifestyle (Supervisory Level). This is the third consecutive HKRMA Service & Courtesy Award to be won by IKEA Hong Kong, but the first at supervisory level. Pizza Hut Hong Kong celebrates its success at the Regional Champs Challenge 2009.

Spotlight on Kia in Singapore and Vietnam

Kia has been in the spotlight with the Koup, attracted so much interest that were introduced at the opening of launch by Cycle & Carriage of a new some 200 bookings had been made the latest THACO Kia showroom, the model in Singapore and the opening even before its official unveiling. Some most modern of its kind in the country. of another showroom in Vietnam by 100 units were sold over a ‘Wonderful The occasion coincided with the Group affiliate THACO. Test Drive’ weekend alone. Kia Distributors Conference in Asia- Pacific, which attracted some 40 chief In Singapore, the launch of Kia’s first Meanwhile in Da Nang, Vietnam, both executives from around the Region. ever two-door coupé, the Kia Forte the Kia Koup and Kia New Sorento THACO Kia is Kia Motors’ fastest growing partner in Asia-Pacific with

Cycle & Carriage’s nearly 6,000 Kia cars sold in Vietnam launch in since the signing of a strategic Singapore of the Kia Forte Koup was partnership in 2007. a great success. Participants at the conference discussed business strategy and product orientation for Kia vehicles in Asia-Pacific in 2010 and were addressed by THACO Kia Chairman Tran Ba Duong on the investment, development and marketing activities of the company in Vietnam. Astra Aims High

Astra Motor is aiming to fulfil its vision of Astra Motor – Denpasar, Motor people together and motivate ‘To Be the Preferred Main Dealer and Palembang, Makassar, Semarang, them to meet organizational goals. Robust Retailer’ in Indonesia through and Yogyakarta – were involved in a new motivational programme the launch of BEST, which stands Meanwhile PT Astra Otoparts has called ‘BEST’. for Business Awareness, Excellent shown that it is the ‘best’ by winning Services, Synergetic Teamwork and the 2009 Automotive Component By means of a video-conferencing Trust Worthiness. These are the core Manufacturer of the Year Award from link, all five regional offices values that will be used to bind Astra Frost & Sullivan, a global automotive consulting firm with representative offices worldwide.

The annual Frost & Sullivan Awards are presented to automotive companies and supporting industries which demonstrate maximum performance and the ability to grow consistently by offering high-class automotive products for local and global markets.

Astra Motor launches its ‘BEST’ motivational programme.

Zung Fu Introduces New Mercedes-Benz S-Class at 1881 Heritage

Zung Fu used the historical setting of 1881 Heritage, a 120-year-old development which has been revitalized and transformed into a new cultural and shopping landmark in Hong Kong, to introduce the new generation Mercedes- Benz S-Class to its customers.

With an even more dynamic design, greater comfort and a unique path- finding innovation, the S-Class represents the latest standards in automotive progress.

While the new generation vehicles were the focal point of the event, other attractions laid on by Zung Fu included entertainment by cappella and solo singers, a ballet performance and a live band. Guests were also invited to sign up for the opportunity to drive one of Zung Fu customers enjoy the event to introduce the new generation Mercedes-Benz S-Class, which was held at the new S-Class. 1881 Heritage. 25

F1 Exposure for 7-Eleven Top Place for The Spa at Mandarin Oriental Singapore Hyde Park, London Performance Readers of Condé Nast Traveller (UK) Each treatment begins with a have voted The Spa at Mandarin recommendation by the spa manager Oriental Hyde Park, London the to arrive 45 minutes ahead of the number one Hotel Spa in the UK at actual appointment. This period the Readers’ Travel Awards 2009. enables all guests to fully immerse themselves in the philosophy of the “We are delighted to have received spa, which includes areas such as the this well-deserved accolade,” said Amethyst Crystal Steam Room and Mandarin Oriental Hyde Park General Zen Colour Therapy Relaxation Area. Manager Anthony McHale. “The Spa is unique in assessing individual needs and ensuring each visit is a bespoke and highly personalized experience.”

The 7-Eleven Singapore logo was on the two winning A haven of tranquillity within the Red Bull racing cars seen here in the pits at the 2009 heart of Knightsbridge, The Spa F1 Singapore Grand Prix. at Mandarin Oriental Hyde Park, London adopts a different approach to the traditional spa experience. 7-Eleven Singapore has achieved It offers a series of innovative and another milestone by having its logo restorative treatments, known as on the two winning Redbull racing cars ‘Time Rituals’, where guests are in the 2009 F1 Singapore Grand Prix. encouraged to book ‘Time’ rather The relaxation room at The Spa at Mandarin than a specific treatment. Oriental Hyde Park, London. “We are proud to be the first retailer in Singapore to be associated with F1, an international sports event viewed live by hundreds of millions of people Wellcome Taiwan Store Manager is the Best around the world,” said Business Development & Marketing Manager A Wellcome Taiwan store manager has candidates from 32 companies Tan Siew Shuen. seen off stiff competition to become competing for the award. A senior one of only 43 people to win the title store manager who has worked for 7-Eleven Singapore, which has the of 2009 Excellent & Best Service Wellcome Supermarket for more than largest network of stores in Singapore, Store Manager awarded by the Taiwan nine years, Ms Chen was nominated also set up a booth at the race circuit Chain Store & Franchise Association. for the competition because of selling food, snacks and drinks. her excellent performance in store Chen Mei-han from the Wellcome management and her customer- “We are constantly looking for Tou Chen I Store was one of 227 oriented store service. opportunities to increase our brand Wellcome Tou Chen awareness to be the top-of-mind brand Store Manager for convenience 24/7. Our presence Chen Mei-han celebrates her on the racetrack along with timely victory with in-store promotions was a great way to other Wellcome Taiwan Best Store achieve that,” said Ms Tan. Managers in the 2009 Excellent & Best Service Store awards. MINDSET Funds Ongoing Support for Sichuan Earthquake Victims

SPIRIT 27

On Mental Health from

the Jardine Ambassadors Spirit

MINDSET Funds Ongoing Support for Sichuan Earthquake Victims

A group of four school principals, project has been established with a professionals and spent time at local four students and a school social three-year donation from MINDSET schools. Jardine Ambassadors were worker from Sichuan Province to provide integrated services for also involved. They accompanied the have visited Hong Kong on a week- students at four schools in the students to Hong Kong Disneyland long exchange programme jointly disaster-stricken areas of Wenchuan and to watch the firing of the Noonday organized by MINDSET and The and Mianzhu. Using a multi- Gun. In addition, the governors of Hong Kong Polytechnic University disciplinary approach it aims to help MINDSET hosted a breakfast for the (PolyU). The visit was part of the schools, families and community. party at Jardine House. MINDSET’s ongoing sponsorship and It also hopes to train a pool of mental involvement with PolyU in supporting health professionals and establish “Being with the students helped the physical, psychological and social the ESMH as a model for Sichuan and us to recognize something of the development of students affected mainland China as a whole. impact of the earthquake on the by the devastating earthquake in mental health of individuals,” said Sichuan on 12th May, 2008. During the exchange visit, the visiting Jardine Ambassador Catherine Lam of principals shared their experiences Dairy Farm. Most recently, the Expanded School at a seminar attended by some 140 Mental Health (ESMH) Network Hong Kong school and mental health

Launch of Latest Health in Mind Programme

A new milestone has been established year have moved into their second in the development of the Health in year while ten new schools have Mind programme with the setting up been recruited to join the first year of a two-tier structure for the latest programme. Together with students academic year 2009/10. from four schools that have been in the programme for more than The nine schools that participated three years, there are currently 23 in the programme last academic participating schools.

Students new to Health in Mind attended two workshops led by Health in Mind student advocates practice techniques on how to control their emotions Senior Nursing Officer and comfort others. at Kwai Chung Hospital Francis Woo, where they were taught skills For second year Health in Mind in communicating with students, a workshop on emotion people with mental management raised their awareness illnesses. After the of the significant impact of emotion workshops, students control on their daily lives. Senior visited various Clinical Psychologist at Kwai Chung facilities of Kwai Chung Hospital Rachel Poon helped students Hospital guided by with techniques to control their Health in Mind student advocates enjoy a team-building exercise at an orientation camp held in the Wu Kai Sha Youth Village, Ma On Shan. hospital staff. emotions and comfort others. Maxim’s Group Continues its Spirit of Giving

Maxim’s Group has continued its spirit From left: Maxim’s Group Executive of giving to the community with several Director Wilson Wu recent initiatives. and Chairman and Managing Director Michael Wu present In yet another demonstration of its role as the HK$1 million cheque to MINDSET a responsible corporate citizen, Maxim’s Chairman Anthony Group donated HK$1 million to MINDSET Nightingale and Governor Neil and participated in the ‘CENTRAL Rat Race McNamara. 2009’, as well as giving HK$2 million to the Community Chest. Maxim’s has been one of the Chest’s top ten donors for three consecutive years.

Activities Create Interest for Service Users

Jardine Ambassadors accompanied A trainer from Jardine Airport Services 13 service users from Baptist Oi Kwan together with the Ambassadors Social Service on a visit to Hong Kong introduced the facilities in Terminals 1 International Airport. and 2 as well as showing the visitors activities in the passenger apron of the Airport Restricted Area. In addition, a check-in demonstration was arranged to show them the normal procedures involved. Service users attending the interactive computer training session listen intently to their Jardine Meanwhile, Jardine Ambassadors from OneSolution trainer. Jardine OneSolution (JOS) and other volunteers organized an interactive skills, which would be an advantage for computer training session to enhance them when applying for jobs. Trainers the fundamental computing skills of from JOS worked with 20 service users rehabilitated people. from Baptist Oi Kwan Social Service and New Life Psychiatric Rehabilitation Service users from Baptist Oi Kwan Social Service The half-day workshop aimed to help Association on word processing, learn about check-in procedures during their visit to Hong Kong International Airport. equip service users with key computer spreadsheets and presentation.

MINDSET Gains Third Place in Charity Pedal Kart Grand Prix

The MINDSET Team overcame cold, Despite the challenging business wet and windy weather to raise environment, Jardine Ambassadors HK$61,000 and achieve third place raised the funds from business units in the ‘Formula-Fun’ category of including Dairy Farm, Gammon, Hong the Hong Kong 24-hour Charity Kong Air Cargo Terminals Limited, Pedal Kart Grand Prix 2009. The Hongkong Land, IKEA Hong Kong, team competed in the endurance Jardine Lloyd Thompson, Jardine race against 31 other teams at Engineering Corporation, Jardine Victoria Park. Schindler and Zung Fu. The MINDSET team celebrates its success at the annual 24-hour Charity Hong Kong Pedal Kart Grand Prix 2009. 29

Record Turnout for CENTRAL Rat Race Spirit

There was a record turnout for the Left: Hongkong Land Chief Executive fourth annual CENTRAL Rat Race, Y K Pang presents which raised HK$1.33 million for the cheque for the funds raised by MINDSET. More than 500 participants the fourth annual and 55 teams overcame a fun-filled CENTRAL Rat Race to MINDSET Chairman obstacle course and showed the world Anthony Nightingale that the businesses and people of watched by ‘Mr Rat’. Hong Kong were ready for a speedy economic recovery.

“Global business conditions over the past year have been tough and Hong Kong has had its share of challenges. This is why we worked extra hard Craig Shute from CB Richard Ellis won “The issue of mental health has never to make sure this year’s CENTRAL the Big Rat Cup for being the fastest been more important as many of us Rat Race gave everyone in the city senior executive. A family challenge have had to deal with extraordinary not only a fun and exciting event, was introduced for the first time with emotional stress in family life but also something that symbolized the Morgan family, Gavin (father) and in the workplace due to the and invigorated our resilient spirit,” and Guy (son), winning the first ever challenging economic conditions said Hongkong Land Chief Executive Junior Rat Cup. The Iron Rat Race of this past year,” said MINDSET Y K Pang. was also revamped to become a two- Chairman Anthony Nightingale, person team race, which was won by “so the inclusion of families and The Pizza Hut Hong Kong team took Piers Brunner and Piers Nickalls from the emphasis on teamwork were home the 2009 Rat Race Cup while Colliers International. particularly relevant.”

Dairy Farm CARE Raises Funds for MINDSET

Members of the Dairy Farm Group – which provides professional speech agricultural work training for those 7-Eleven, IKEA, Mannings and therapy to children from low income with psychiatric disabilities. Guest Wellcome – have raised funds for families. The campaign followed speaker was Dr Cheung Hung-kin, MINDSET through CARE 2009, a the success of Dairy Farm’s 2008 Vice-Chairman of the Hong Kong campaign which involved over 30 JUMP Festival. Society of Psychiatrists, who shared business partners, 1,400 of their retail insightful tips on how to live a outlets and the public. CARE 2009 was launched with an healthy life with the 200 guests outdoor event – ‘Planting Seeds who attended. Altogether HK$800,000 was raised to of Love’ at organic New Life Farm support MINDSET and Benji’s Centre, in Tuen Mun, which provides “Dairy Farm has grown together with Hong Kong, and we are very Right: Dairy committed to giving back to our Farm Group Chief Executive Michael community,” said North Asia Kok presents Regional Director Caroline Mak. the funds raised through CARE “CARE 2009 gave participants an 2009 to MINDSET opportunity to immerse in nature, Chairman Anthony Nightingale. leaving everyday stress behind. This approach complements the Dairy Farm Group’s management philosophy of healthy living.” Astra Daihatsu Motor Dairy Farm Recruits Primary School Students as Demonstrates Corporate ‘Little Green Ambassadors’ Responsibility Nearly 100,000 students from 170 primary schools, which is equivalent to around a quarter of the total number of primary school students in Hong Kong, became ‘Little Green Ambassadors’ during 2009 as part of a scheme established by Dairy Farm Group members 7-Eleven, Mannings and Wellcome.

Since its launch in 2008, the ‘Little Green Ambassador Scheme’, which leverages 1,300 retail outlets as a platform to facilitate the reduction of plastic bag usage, has successfully recruited The head of Teluk Jambe Timur Community Health more than 130,000 Center checks the health of a senior resident of Sukaluyu Village in Karawang as part of Astra Daihatsu participants and saved a Motor’s ‘Get Healthy with Daihatsu’ initiative. total of 1,500,000 plastic bags. Last year, a ‘School From left: Thomas Cheung, Chief Executive Officer – Hong Kong & Group Award’ was set up Macau, 7-Eleven; Lily Chan, Chief Executive Officer – Hong Kong & As an expression of concern for the to encourage schools to Macau, Mannings; and Alex Tay, Chief Executive Officer, Wellcome encourage the ‘Little Green Ambassadors’ to continue to say community and as part of its ongoing join the scheme. ‘no to plastic bags’ at the campaign’s closing ceremony. corporate social responsibility programme, Astra Daihatsu Motor (ADM) has implemented two Dairy Farm Promotes Community Harmony initiatives. in Singapore ‘Get Healthy with Daihatsu’ took the Dairy Farm was a major participant every 2,500 steps taken in a mass form of a free medical check-up camp in the ‘Hope in Harmony, Strength ‘Step-o-Robics’ workout. Altogether for residents of Sukaluyu Village in in Community’ campaign launched 4,000 bags were donated to the Karawang. A medical team comprising in Singapore to promote racial and beneficiaries of Dairy Farm’s adopted four physicians from Teluk Jambe religious harmony amongst fellow charity, Care Community Services Timur Community Health Center, citizens and family members. Society & South West Community four pharmacists and village nurses Development Council. attended the needs of a total of During a day of community fun 332 patients. to celebrate Singapore’s 44th birthday and 50 years of self- The second initiative, ‘Get Smart governance, more than 1,500 with Daihatsu’ provided automotive participants set a national training on electronic fuel injection record in the Singapore Book (EFI) and Variable Valve Timing- of Records when they formed intelligent (VVT-i) systems for the longest line by interlocking automotive teachers from several arms and singing ‘We are Vocational High Schools in West Singapore’. This patriotic song Bandung. Some 23 teachers from was donated to the nation by West Bandung participated in the Dairy Farm in 1987. training programme. From left: Dr Amy Khor, Mayor of South West District, In another initiative, Dairy Singapore; Jeff Shaw, Dairy Farm Regional Director, Farm pledged a ‘Harmony Bag’ South Asia; and S Iswaran, Senior Minister of State for Education and Trade & Industry distribute the Dairy containing basic essentials for Farm ‘Harmony Bags’. 31

JETS Team Brings First Matilda Sedan Chair Race Victory for Jardines Spirit

A Jardine Matheson team comprising passenger completed Course B of the “All in all, this was a great example of Jardines Executive Training Scheme Colliers International Cup in 11 minutes what can be achieved when employees trainees (JETS) from across the flat, breaking the 11-year winning streak of Group companies strive for Group scored its first victory in the of Athletic Veterans of Hong Kong. success together,” said Team Captain annual Matilda Sedan Chair Race in Matthew Payne. Hong Kong, which raises money for The theme of the 2009 race was ‘Make numerous local charities. Teams from Fairytales Come True,’ reflecting Hongkong Land and Gammon also the many Hong Kong children’s competed adding to the strong Group charities that the Sedan Chair presence at the event, which is held on Charities Fund supports. The Peak. The training regime for the The winning JETS team led by Matthew JETS team involved twice- The winning Payne from Jardine Lloyd Thompson weekly practices on The JETS team with Alice Cheng of Group Human Peak in the seven weeks with Matilda Sedan Chair Resources as the sedan chair’s leading up to the event. Race trophy.

Guardian Celebrates Anniversary with Charity Bonanza

Guardian in Malaysia has marked Initiatives during the bonanza period four-day period, customers could enjoy its 42nd Anniversary with a charity included inviting customers to big savings by purchasing a Guardian bonanza aimed at raising funds for donate RM2 to receive an exclusive ‘Pack a Bag’ at RM10 and filling it three non-profit organizations – charity card, which entitled them to with as many items as possible from PRIDE Foundation, Women’s Aid 20% discount on 24 renowned health participating brands. Organization and World Vision. and beauty brands. In addition over a

Funds raised by Since its establishment in 1967 in Guardian Malaysia’s a 200 sq. ft pharmaceutical retail charity bonanza have helped to improve the outlet catering to the expatriate lives of the children of community, Guardian has grown Ky Tan primary school in the Ba Thuoc area of to become Malaysia’s leading Vietnam through World pharmacy, health and beauty retail Vision Malaysia. chain providing health and beauty products to more than 2.5 million customers a month.

Wellcome Taiwan and Jardine Distribution, Inc Aid Typhoon Victims

Wellcome Taiwan and Jardine trucks loaded with drinking water and In the Philippines, managers and staff Distribution, Inc (JDI) in the Philippines crackers to several devastated areas. of JDI pooled their resources to provide have come to the aid of victims relief bags containing essential items affected by severe typhoons in their “Wellcome stands for a reliable brand for the victims of Typhoons Ondoy and respective countries. in Taiwan so we have a responsibility Pepeng, which caused widespread to assist people affected by this suffering. JDI also donated agricultural Following the worst flooding in 50 years disaster,” said Senior Manager – Loss products to assist farmers and in southern Taiwan caused by Typhoon Prevention & Risk Management construction materials to help repair Morakot, Wellcome Taiwan dispatched Tom Yen. local schools. JETS Camp Tests Leadership Skills

PEOPLE 33

JETS Camp Tests Leadership Skills People

Eighteen graduates on the Jardines including navigating their way across “The overall purpose of the camp was Executive Training Scheme (JETS) land and water. Operating in three to create unfamiliar and, at times, had their leadership skills put to the teams, each group had a senior uncomfortable situations whereby the test during a three-day camp which manager attached who acted as a different functions of leadership and saw them ‘save the future of the leadership coach. management were clearly separated,” Princely Hong’. said Group Head of Human Resources The camp concluded with a major Ritchie Bent. “This enabled the In a scenario which re-enacted debriefing session involving several trainees to develop a deeper practical Jardines’ 1839 departure from senior executives, who helped the understanding of each, which they Canton and its re-establishment trainees draw parallels between could then apply on the job.” at East Point, Hong Kong, the the leadership challenges they had graduates were put through a series experienced in the outdoors, with of physical and mental challenges, those in corporate life.

Senior Group Finance Appointments

A number of significant senior Jardine Geoffrey Brown There are also a number of changes Matheson Group finance appointments will move from his in Group Finance as a result of the are taking place in the first half of 2010. current role as Chief forthcoming retirement of P M Kam Financial Officer of from his position as Group Financial Simon Dixon, Hongkong Land on Controller. Mr Kam will leave the currently Jardine 1st April to become Group at the end of March and will be

Matheson Group Geoffrey Brown Finance Director of succeeded by Wilson Fung, Financial Treasurer, will be Jardine Pacific and Controller of Jardine Pacific. moving to Astra Jardine Motors. Mr Brown has held a International number senior finance positions in the Mr Kam has

Simon Dixon to take up the Group since 1994. worked for Jardine position of Finance Matheson for 33 Director in May. He will be replacing John Witt, presently years, the last Simon Mawson who will be moving to Chief Financial 25 of which have another senior finance role within the Officer of Mandarin been as Group

Group, to be announced at a later date. Oriental Hotel P M Kam Financial Controller. Mr Dixon joined the Group in 2006 Group (MOHG), During that time from PricewaterhouseCoopers where has been appointed he has worked with four Group he was a partner. John Witt as Chief Financial Finance Directors, all of whom have Officer of Hongkong benefitted from his clarity of thought, Alec Tong, the Land with effect from 1st April. Mr Witt financial expertise and unsurpassed Finance Director of first joined the Group in 1993, working technical knowledge. Jardine Pacific and primarily in Jardine Motors, before Jardine Motors, moving to MOHG in 1998. Mr Fung, who has will replace Simon been with the Dixon as Group Stuart Dickie, Group for 16 years,

Alec Tong Treasurer on 1st director of will be replaced April. Mr Tong Corporate Finance by Kelly Kong who first joined the Group in 1993 and at MOHG, will be in turn will be was Finance Director of Zung Fu from promoted to the Wilson Fung succeeded in her 2003 until taking over his current role position of Chief former role as Finance Director of Pizza in 2006. Stuart Dickie Financial Officer. Hut Hong Kong by Eugenia Ma. Senior Management Changes Gold Bauhinia Star for Honorary Chairman of Jardine Matheson Group Country Chairman in Malaysia, Dato’ Khalid bin Haji Ismail has retired after over 13 years Maxim’s Group in the position. He has been replaced by Datuk Syed Tamim Mohamed.

Datuk Syed retired from Sime Darby in Datuk Syed 2007 after 20 years with the group. He Tamim Mohamed was a divisional director and a member of the group’s Management Committee. Since then Datuk Dato’ Khalid Syed has run his own consulting company.

Jardine Lloyd Thompson (JLT) has appointed Anthony Langridge as Regional Chairman of JLT Asia reporting to the group’s Chief Executive Dominic Burke.

Mr Langridge has spent more than 30 years in Asia. Over the past 20 years he has held a number of senior positions within Aon, most recently as chairman of its Hong Kong operations. He will play a key role in the continued expansion of JLT’s major corporate business in Asia.

Anthony Langridge Meanwhile Brian Carpenter, who has Honorary Chairman of Maxim’s Group made a significant contribution to the development of JLT James T Wu has been presented with during his time as Asia Pacific Chairman, will retain Board the Gold Bauhinia Star by Hong Kong responsibility for JLT’s operations in Australasia where he SAR Chief Executive Donald Tsang at Brian Carpenter will continue as Executive Chairman. Government House.

Dr Wu received the honour for his Midnight Gun Ushers in New Year distinguished public and community service, particularly his contribution The New Year in Hong Kong was Mr Lee who is Chairman of the TAL to Hong Kong’s development as an ushered in with the traditional Group, a world-leading clothing international fine wine and dining Jardines’ Midnight Gun Salute, which manufacturer headquartered in Hong centre and for bringing diversity and was fired by Mrs Rosalind Lee, wife Kong, is also a non-executive director modern management to the local of Jardine Matheson Holdings non- of Hongkong Land and Mandarin catering industry. As Chairman of the executive director Richard Lee. Oriental International Limited. Hong Kong Association of China Travel Organisers, Dr Wu, who was awarded The traditional the Silver Bauhinia Star in 2001, has ceremony in Causeway also rendered unwavering support to Bay has become a furthering the development of tourism popular local event in Hong Kong. since the Gun was first fired on the New Year’s A further honour was bestowed on Eve after the end of Dr Wu at the 39th Congregation of World War II. The event Lingnan University when he received is often covered as a the degree of Doctor of Business

The Midnight Gun to usher in 2010 was fired by Mrs Rosalind Lee countdown to the New Administration for his commitment watched by her husband, Jardine Matheson Holdings non-executive Year by local television to practicing Lingnan’s motto of director Richard Lee, Jardine Matheson Group Managing Director Anthony Nightingale and his wife Christina. and radio stations. ‘Education of Service’. 35

Group Leadership Coaching Course Helps to Transfer Expertise People

An initiative designed to accelerate involved in various ‘live’ coaching “We looked at how internal expertise the transfer of expertise within the assignments. could be more effectively conveyed to Jardine Matheson Group has held others and decided one of the answers its first graduation ceremony. The initiative is a response to the lay in coaching, or to be more precise, onset of the economic downturn in ‘Performance Coaching’, wherein Over the past 12 months, 16 senior last year when all Group companies clearly measurable goals are agreed executives have successfully began to look carefully at their costs. with the participant and boss from completed the three-month Jardine Group Human Resources (GHR) was the outset,” explained Group Head of Leadership Coaching Scheme. no exception and set itself the goal of Human Resources Ritchie Bent. During this period they were taught reducing its expenditure on external a broad selection of skills and consultants by 50%. To this end, GHR developed a coaching process, based on a well-tried and tested methodology. This has subsequently proved very successful, benefitting both the participants and their businesses.

Speaking at the graduation ceremony Group Managing Director Anthony Nightingale said, “The transfer of expertise across the Group has to be a major priority when it comes to the development of our leaders for the Centre: Group Managing Director Anthony Nightingale and top left: Jardine Leadership Coach Facilitator Steve Tait with the first graduates of the initiative. present and future.”

Facing the Challenge, Emerging Stronger at Group Human Resources Conference

More than 150 delegates, representing also an opportunity for HR heads to “What particularly impressed the all businesses within the Jardine demonstrate the different ways in external judges about the Jardine Matheson Group, attended the 2009 which their activities were adding Schindler initiative was that it provided Jardine Human Resources Conference value to the business. an excellent example of an ‘Asian grown’ held at Mandarin Oriental, Singapore practice, which has subsequently been with the focus on ‘facing the challenge, Chosen from 32 submissions, Jardine adopted by the global Schindler group,” emerging stronger.’ Schindler’s ‘Technician Certification explained Group Head of Human Scheme’ took top prize. Resources Ritchie Bent. In keeping with previous years, the first day was devoted to enhancing general business awareness, with delegates paying a site visit to Gammon’s award winning Institute of Technical Education (ITE) project.

On the second day, for the first time ever, awards were presented under the new HR Awards Scheme (HAS), which aims to identify, share and reward examples of outstanding HR practice within the Group. It was Delegates attending the 2009 Jardine Human Resources Conference in Singapore visit the Gammon ITE site. ENTERPRISE AT WORK ... Jardine Engineering Corporation

improve operational efficiency while enhancing standards in its properties. Among these were the introduction of technology to automate the operation and monitoring of heating, ventilation and air-conditioning plant in properties scattered around Hong Kong, and the introduction of preventative instead of breakdown maintenance.

“We also proposed and implemented additional environmental, health and safety measures at The Link’s work sites and suggested ways in which they could improve the standards of service to their customers,” said Hing-wai Yu,

JEC team effort was instrumental in winning a major contract with The Link. JEC Operations Director (M&R).

Alongside the management and technical teams, JEC’s By engaging with existing customer The Link Management Human Capital and Communications departments (The Link) at multiple levels and shaping an offer around implemented a strategy to enhance their efforts. This its requirements, Jardine Engineering Corporation (JEC) has included recognizing that The Link’s high public profile won a major contract to expand its existing operations from needed sensitive handling with particular regard to any one third of The Link’s premises to the company’s entire changes which might impact its front-line staff. Hong Kong property portfolio. In order to execute the new contract, JEC recruited more “This effort required strong co-operation and teamwork than 180 new employees to join the 50 staff already in place. between all levels of JEC from senior management to our With JEC’s Human Capital and Public Relations functions Maintenance & Renovation (M&R) unit and the Human playing an important role, this was successfully achieved Capital and Public Relations functions,” explained JEC Chief over a period of two weeks while under the spotlight of Operating Officer S H Wu. the media.

For the next three years, JEC will provide operation and Having secured the contract, JEC is continuing to employ maintenance of the mechanical ventilation and air- teamwork to help The Link operate its facilities more conditioning systems of The Link properties. This includes effectively while also exploring ways in which JEC can markets, car parks, over 100 shopping centres, and other expand its business under The Link portfolio into areas premises, serving 40 per cent of Hong Kong’s population. such as fire, electrical, building management and security systems. Having won the initial contract with The Link four years ago to provide services for one third of its portfolio, “Our aim is to assist our customers in operating their JEC worked on developing relationships with the facilities to a world-class standard and the expansion of company’s management team in order to understand our relationship with The Link is an excellent example of the challenges they were facing and their plans for the how teamwork within JEC and with our business partners future of the business. With that knowledge JEC was can help achieve this goal,” added Alex Newbigging, able to proactively propose solutions to help The Link JEC Chief Executive. Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com