JLT Annual Report 2017
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GLOBAL SPECIALISTS Annual Report 2017 FRONT COVER JLT provides services to two of the top four world’s largest communications network manufacturers. CONTENTS 2 Global Specialists STRATEGIC REPORT 4 Financial Highlights This section contains information comprising 5 Where we Operate the Company's Strategic Report. It includes 6 Our Mission, Strategy & Values an introduction to JLT with a review of 2017, 7 Our Colleagues, Clients and Culture including performance highlights, information 8 Our Businesses at a Glance 10 JLT International Network on our colleagues, our culture and our mis- 11 Chairman’s Statement sion, strategy and values. It also includes the 14 Chief Executive’s Review Chairman's Statement, Chief Executive’s and 18 Market Factors impacting JLT Finance Director’s Reviews as well as details 21 Our Business Model of our markets, business model, strategic 22 Reviewing & Delivering our Strategy progress, operations and key risks. 25 Key Performance Indicators 26 Group Executive Committee 27 Review of Operations 36 Finance Director’s Review 41 Risk Management Report 47 Corporate Responsibility 57 Corporate Governance Report CORPORATE 67 Audit & Risk Committee Report GOVERNANCE 75 Nominations Committee Report 78 Directors’ Remuneration Report This section includes a review of our corpo- 91 Directors’ Report rate governance and summaries of the work of our Board and its Committees. 100 Independent Auditors’ Report FINANCIAL STATEMENTS 107 Consolidated Income Statement This section includes the Group and Company 108 Consolidated Statement of Comprehensive Income financial statements and related notes. 109 Consolidated Balance Sheet 110 Consolidated Statement of Changes in Equity 111 Consolidated Statement of Cash Flows 112 Significant Accounting Policies 118 Notes to the Financial Statements 170 Company Financial Statements 177 Group Five Year Review ADVISERS & 178 Advisers & Shareholder Information SHAREHOLDER 179 Principal JLT Offices 181 Corporate Sponsorship INFORMATION This section includes the Group five year review, shareholder information and information regarding the Group’s advisers and principal offices. Jardine Lloyd Thompson Group plc Annual Report 2017 1 STRATEGIC REPORT STRATEGIC CORPORATE GOVERNANCE CORPORATE FINANCIAL STATEMENTS STRATEGIC REPORT 2 Global Specialists 11 Chairman’s Statement SHAREHOLDER INFORMATION 4 Financial Highlights 14 Chief Executive’s Review 5 Where we Operate 18 Market Factors impacting JLT 6 Our Mission, Strategy & Values 21 Our Business Model 7 Our Colleagues, Clients and Culture 22 Reviewing & Delivering our Strategy 8 Our Businesses at a Glance 25 Key Performance Indicators 10 JLT International Network 26 Group Executive Committee 27 Review of Operations 36 Finance Director’s Review 41 Risk Management Report 47 Corporate Responsibility 2 STRATEGIC REPORT GLOBAL SPECIALISTS Focusing and growing in specialist areas where we offer distinctive products, services and independent choice, such as: £ 100bn CONSTRUCTION JLT's London construction team manages the insurance requirements for projects globally with a value in excess of £100bn 40% AEROSPACE Representing 40% of the world's airline operators with 10 or more aircraft in service UK's No.1 EMPLOYEE BENEFITS JLT is the UK's largest administrator of private sector pensions Jardine Lloyd Thompson Group plc Annual Report 2017 3 STRATEGIC REPORT STRATEGIC 60% SPECIAL RISKS GOVERNANCE CORPORATE JLT has been broker to over 60% of the world's biggest sporting events over the last decade 50% FINANCIAL STATEMENTS REAL ESTATE Broker to more than 50% of all commercial properties in the City of London 30% SHAREHOLDER INFORMATION ENERGY JLT handles in excess of 30% of the world's mobile drilling rig fleet 4 STRATEGIC REPORT FINANCIAL HIGHLIGHTS We are pleased to present a set of results that reflect substantial financial progress. £m 2017 2016 Change Pence per share 2017 2016 Change Total revenue 1,386.0 1,261.3 10% Underlying diluted EPS* 58.5p 51.4p 14% Underlying trading profit* 213.7 193.7 10% Reported diluted EPS 54.7p 37.8p 45% Underlying profit before tax* 191.5 172.6 11% Total dividend per share 34.0p 32.2p 6% Reported profit before tax 181.6 134.9 35% * Underlying results exclude exceptional items. See notes 1 and 3 of the Financial Statements on pages 118 and 122 for details of exceptional items. SEGMENTAL BREAKDOWN 2017 Turnover by Division Total Revenue (£m) 1,386.0 1,261.3 1,155.1 + % Employee Benefits 10 £320.2m 2017 Growth Rate 23% £1,378.6m 2015 2016 2017 Risk & Insurance £1,058.4m Underlying Profit Before Tax* (£m) 77% 191.5 170.1 172.6 +11% 2017 Turnover by Location of Client 2017 Growth Rate 2015 2016 2017 Rest of the World 3% Europe 8% United Kingdom 26% Underlying Trading Profit* Australia & (£m) New Zealand 13% 213.7 187.5 193.7 £1,378.6m +10% Asia 16% 2017 Growth Rate Americas 34% 2015 2016 2017 Turnover = Revenue excluding investment income Underlying Diluted EPS* (Pence) 58.5 52.2 51.4 +14% 2017 Growth Rate 2015 2016 2017 Jardine Lloyd Thompson Group plc Annual Report 2017 5 WHERE WE OPERATE STRATEGIC REPORT STRATEGIC JLT is a global organisation of specialists and one of the world’s leading providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. We own offices in over 40 territories with more than 10,000 colleagues. Supported by the JLT International Network, we service clients in over 135 countries. Our collaborative approach enables us to share knowledge, solve problems and deliver the best solutions for our clients. We have the freedom to take on new challenges, think creatively and capture opportunities that others may not. We always aim to do what is right for our clients, our colleagues, our trading partners GOVERNANCE CORPORATE and our shareholders. Owned locations Argentina Macau Australia Malaysia Bahrain Myanmar Barbados Netherlands Belgium New Zealand 40+ 10,000+ 135+ TERRITORIES EMPLOYEES COUNTRIES** Bermuda Norway Brazil Peru Canada Philippines Chile Singapore China South Africa Colombia South Korea Denmark Sweden Finland Switzerland FINANCIAL STATEMENTS France Taiwan Germany Thailand Guernsey Turkey Hong Kong UAE (Dubai) India UK Indonesia USA Ireland Vietnam Japan Associates Austria/Central & Eastern Europe France India Italy SHAREHOLDER INFORMATION Malta Mexico* Spain * The Group has agreed the sale of its holding in its associate in Mexico, which is expected to complete in early 2018. ** See page 10 for more detail on the JLT International Network. 6 STRATEGIC REPORT OUR MISSION, STRATEGY & VALUES OUR MISSION To become the leading global specialist risk adviser and broker. OUR STRATEGY Our strategy balances the interests of our four key stakeholders: our clients, our colleagues, our trading partners and our shareholders. There are four pillars to our strategy: CULTURE SPECIALIST COORDINATION INTERNATIONAL Living a distinctive, Focusing on growing in Ensuring global coordination Continuing to develop entrepreneurial and client- specialist areas where we across divisions, regions and JLT's International Network focused culture that attracts, have deep knowledge and industry practices to provide to ensure that we have the develops and retains the experience; understanding a seamless service to clients. right representation in the best experts. of the risks involved; first rate right locations. transactional capability; and market standing, contacts and reputation. OUR VALUES COLLABORATION AGILITY RIGOUR We recognise that our people We think fast, move swiftly and We work with integrity and discipline drive our success. act decisively. and stand up for what we believe in. Our people work together as Our entrepreneurial drive gives us the Our work is thorough and our solutions ‘One JLT’ to share knowledge, freedom to take on new challenges, are robust, because it matters to us to do solve problems and deliver the think creatively and capture what is right for our clients, our colleagues, best solutions for our clients. opportunities that others may not. our trading partners and our shareholders. Jardine Lloyd Thompson Group plc Annual Report 2017 7 OUR COLLEAGUES, CLIENTS & CULTURE REPORT STRATEGIC Our colleagues are the reason for JLT's success. We collaborate, take personal accountability and are recognised and rewarded for our efforts. OUR COLLEAGUES ES We believe that our people are the best in the industry. We attract U OU G R A and retain specialists who want to work with the leading global LE C L L O IE C CLIENT FIRST N specialist risk adviser and broker. We invest in our colleagues GOVERNANCE CORPORATE T R S U by offering a comprehensive range of learning and development O INDEPENDENT ANALYTICAL opportunities that stretch far beyond mandatory training courses. OUR During the year, we rolled out our Growing Every Day EXPERT INNOVATIVE CULTURE initiative globally, providing training to managers to help them support employees with feedback and a greater focus S O R on career development. E U N R ENTREPRENEURIAL T S R H A 2017 also saw the launch of the JLT University, which aims to be A P R COLLABORATIVE E G H IN the single point of entry for all learning activity across the Group. O D LD RA ER R T The JLT University provides access to technical and soft skills S OU training in a consistent and accessible way globally. We continue to focus on leadership development to prepare OUR CLIENTS our future leaders across the business. Our clients value our specialists who solve their complex risk FINANCIAL STATEMENTS challenges with creativity and collaboration. We are 'client-first' INTERNATIONAL SENIOR MANAGEMENT and put our clients at the heart of everything we do. We are not PROGRAMME all things to all people. We understand that success requires In 2017, JLT once again ran the International Senior focus and trade-offs, and when specialty and expertise are Management Programme (ISMP) for some of our most promising aligned we can achieve unparalleled results for our clients. leaders drawn from across the Group. Its purpose was to build world-class leadership capabilities, deepen people’s OUR CULTURE understanding of the JLT Group, promote greater collaboration, Our core culture is about collaborating to serve clients.