2011

vol.1 Thistle The Magazine of Jardine Matheson

Group Managing Director Discusses Further Opportunities in Beijing > page 3

Midnight Gun Heralds New Year > page 5

Gammon Named Leading Graduate Employer > page 21

JLT – A Strong Foundation for Growth Growing Presence in China

As we enter the Chinese New Year of the Rabbit, our attention has been drawn particularly to the Group’s existing businesses in mainland China and the potential for further growth there. On recent visits to Beijing, Chongqing and Guangzhou, I and my senior management colleagues, have been impressed by what we have seen and with the long-term plans for future development in these areas. I am confident that the Group’s long-established relationships with mainland China place it in a good position to make the most of new opportunities as they arise.

Jardine Lloyd Thompson (JLT), which can trace its origins back to Canton in 1836, is a good example of a Group business focused on expansion in China through organic growth and acquisitions. As our feature on pages 14-19 reflects, JLT is also centred on developing its specialist businesses of risk and employee benefits across its global network.

Anthony Nightingale At the Centre 2 Group Managing Director Discusses Further Opportunities in Beijing Asia Pacific Regional Board Meeting Held in Indonesia MINDSET and Jardine Ambassadors Programmes 3 Launched in Singapore …

Leadership 8 Hongkong Land Celebrates Completion of One Central Macau Marina Bay Link Mall is in Business Mandarin Oriental to Open in Shanghai 8 JOS Acquisition to Boost Regional Growth …

Feature 14

JLT – A Strong Foundation for Growth CONTENTS

Performance 20 Gammon Named Leading Graduate Employer Major Accolades for 7-Eleven in Singapore and Hong Kong Hactl Makes it Four in a Row 20 Wellcome Taiwan Says ‘Yes, We Can’ …

Spirit 26

Birthday Theme for the 5th CENTRAL Rat Race Ice-Breaking Camp Launches 2010/12 Health in Mind Programme JEC Thailand Helps Flood Victims 27 Jardines in ‘Super 8’ at Sedan Chair Race …

People 32 Astra Celebrates Indonesia’s Independence Day St Andrew’s Day Celebrated in Group Offices Jardine Sports Association Events Attract Record Turnouts Enterprise at Work … Hong Kong Air Cargo Terminals Ltd Group Managing Director Discusses Further Opportunities in Beijing

AT THE CENTRE 3

Group Managing Director Discusses Further Opportunities in Beijing

Jardine Matheson Group Managing world’s top labels. Mr Nightingale Chief Accountant of CCTV to discuss At the Centre Director Anthony Nightingale responded by saying that should it progress on the restoration of the participated in the First Wangfujing be given the opportunity, Hongkong CCTV Cultural Centre. The building, International Brands Festival, which Land would move with great speed to which was badly damaged by fire was held in Dongcheng District in build a centre in which the world’s top in 2009, is due to be the location of Beijing, and committed the Group’s retail companies would participate, a Mandarin Oriental hotel. He also support for the District’s ambitious transforming Wangfujing in the process met MOFCOM Vice Minister Gao plans. The Festival, which attracted city into a world-class shopping street. Hucheng who thanked Jardines for its planners as well as the heads of famous commitment to and investment in the fashion labels from all over the world, Mr Nightingale was also received by Mainland, saying it had contributed demonstrated the city’s intention to Dongcheng District Party Secretary greatly to the deepening of relations turn China’s most prestigious shopping Yang Liuyin and its Mayor Niu Qingshan between Hong Kong and China. street into a world-class commercial who briefed him on the recent merger centre ranking with New York’s 5th between Dongcheng and Chongwen While in Beijing, Mr Nightingale was Avenue, London’s Regent Street and the districts. In addition Mr Pang and briefed by senior managers of Group Champs Elysée in Paris. colleagues from Hongkong Land, who businesses and visited a Mannings were representing Central District health and beauty store and Hongkong Accompanied by Hongkong Land Chief in Hong Kong, delivered a paper Land’s residential development, Maple Executive Y K Pang, Mr Nightingale at the conference attached to the Place at Beijing Riviera. was received by the Deputy Mayor International Brands Festival. of Beijing, Mdm Cheng Hong, who Photo opposite, third left: The Mayor of Beijing, Guo expressed the hope that Jardines, On separate issues, Mr Nightingale Jinlong with, from left, Jardine Matheson Group China Representative Adam Williams, Managing Director through Hongkong Land, might build met Thomas Tso, Representative of Anthony Nightingale, Hongkong Land Chief Executive an international brands centre in the Hong Kong SAR Government in Y K Pang, Director Raymond Chow, and Head of Commercial Property, China Stanley Ko during the Wangfujing that would attract the China and called on Liu Guoliang, First Wangfujing International Brands Festival.

Lord Powell Accompanies British PM to China

Matheson & Co Director Lord Powell Left: Lord Powell with China’s of Bayswater was part of the high- Premier and level business delegation, which Foreign Minister. accompanied UK Prime Minister David Cameron on his first official visit to China in November 2010. Lord Powell attended the Prime Minister’s meetings with Chinese Premier Wen Jiabao and with Executive Vice-Premier Li Keqiang.

Constructive Visit to Guangdong

Jardine Matheson Group Managing to Guangzhou and Shenzhen in provincial government’s support for Director Anthony Nightingale, Guangdong Province. the Group. The delegation also toured accompanied by Hongkong several of Jardines’ business interests Land Chief Executive Y K Pang The delegation met Vice Provincial including 7-Eleven, Mannings, Dairy and Group Chief Representative Governor Zhu Xiaodan who praised Farm’s procurement centre, Zung South China Zhou Zhaosen, Jardines’ successful development Fu and Gammon, and met with has made a constructive visit in the province and committed the senior managers. Group Managing Director Joins International Economic Advisory Council in Chongqing

Jardine Matheson Group Managing Right: Mayor of Chongqing Huang Qifan awards Director Anthony Nightingale has, for Jardine Matheson Group the first time, taken his place on the Managing Director Anthony Nightingale with his Mayor of Chongqing’s International certification as one of Economic Advisory Council where Chongqing’s International Economic Advisers. he joined Chairmen and CEOs from major companies in the USA, Europe and Japan.

During the Council’s session, the International Councillors proposed ways in which Chongqing could Mr Nightingale met with a range of projects Bamboo Grove in Jiangbei develop as a financial centre. officials during the event including and Danzishi in Nan An districts; Mr Nightingale’s presentation, the Party Secretary of Chongqing, Bo a Mercedes-Benz dealership to be ‘Attracting Foreign Capital and Xilai, and the Mayor of Chongqing, opened shortly by Zung Fu in Yuzhong Funds, Developing and Expanding Huang Qifan with whom he discussed District; and a growing number of Local Financial Institutions’, was Jardines’ projects in the city. These Mannings health and beauty stores well received. include Hongkong Land residential throughout the city.

Asia Pacific Regional Board Meeting Held in Indonesia

For the first time in 28 years, the speakers covered matters relating government officials, long-term local Jardine Matheson Group’s annual to world economies and the region, business partners and colleagues Asia Pacific Regional Board (APRB) in particular Indonesia, while in- based in Indonesia. meeting was held in Indonesia. The house presentations covered the one-day event brought together board opportunities and challenges faced by “The 2010 APRB meeting generated members, country chairmen and heads Group operations. some useful dialogue and identified of Group companies at the recently opportunities for the Group to renovated Mandarin Oriental, Jakarta. At the end of the day, Group Chairman increase its presence in this important Sir Henry Keswick hosted a cocktail economy,” said Managing Director The APRB programme consisted of reception, which was attended by Anthony Nightingale. a series of presentations. External more than 300 guests including

Front row, centre left: Jardine Matheson Group Chairman Sir Henry Keswick and, right, Managing Director Anthony Nightingale with attendees at the annual Asia Pacific Regional Board meeting, which was held in Indonesia. 5

MCL Land to become Midnight Gun Heralds New Year Hongkong Land Wholly- The New Year in Hong Kong was ushered in with the traditional Jardines’ At the Centre owned Subsidiary Midnight Gun Salute, which was fired by Mrs Doris Koo, wife of Jardine Strategic Holdings and Dairy Farm non-executive director George Koo.

Dr Koo is also a long-standing member of the Political Consultative Committee of Zhejiang Province in China and Chairman of the Soh Bing (Shuping) Scholarship Foundation, which was founded by his late father J L Koo in 1939, and currently gives awards to 34 secondary schools and 21 tertiary institutions in mainland China.

Waterfall Gardens, a 132-unit freehold condominium development at Farrer Road in Singapore, was completed by MCL Land in 2010. Beijing Auto Delegation Meets with Group Chairman in London MCL Land is to become a wholly- A delegation from Beijing Automotive Simon Keswick and Lord Leach of owned subsidiary of Hongkong Industry Holding Company (BAIC) Fairford, both sides expressed a Land. The privatization of the listed led by Chairman Xu met with Jardine desire to continue to work closely subsidiary, by way of a voluntary Matheson Group Chairman Sir Henry together to ensure the continued delisting from the Singapore Exchange Keswick at Lombard Street during a growth of the Mercedes-Benz brand in accompanied by a cash offer, has been visit to the United Kingdom. BAIC is China. Last year through its 17 outlets, accepted by the vast majority of the the joint venture partner of Daimler Zung Fu sold 15,500 new Mercedes- minority shareholders. in China and the manufacturer of all Benz cars in China compared locally assembled Mercedes-Benz. with 9,250 in 2009. In 2010, “The privatization will provide us Mercedes-Benz sold over 140,000 with greater operational flexibility in During the meeting, which also cars in China, with approximately managing our residential property included Matheson & Co Directors one third made through BAIC. development activities in the region,” explained Hongkong Land Chief Centre: Jardine Executive Y K Pang. “We will maintain Matheson Group the current business focus of MCL Chairman Sir Henry Keswick together Land in Singapore and Malaysia.” with Matheson & Co directors Simon Keswick and Lord The cost offer amounted to Leach of Fairford, US$150 million for the 23% interest meet with (fourth left) Chairman Xu that was not already owned by and executives of Beijing Automotive Hongkong Land. Industry Holding Company. Group Managing Director Addresses High Level EU-Indonesia Forum

Areas in which Indonesia has the the opportunity to take measures to scope to raise its game and increase build on those advantages. further its economic performance were outlined by Jardine Matheson Mr Nightingale said that legal Group Managing Director Anthony certainty requires clear, transparent Nightingale when he took part in a and predictable laws and regulations. CEO Plenary Panel Session during On the subject of ease of doing the European Union (EU) – Indonesia business, Mr Nightingale told his Business Dialogue (EIBD) Conference, audience that what business people which was held in Jakarta. The EIBD ask of governments is simplicity, Conference is a high-level forum, transparency, consistency and speed. which aims to identify and create Turning to infrastructure needs, he Jardine Matheson Group Managing Director Anthony Nightingale addresses the European Union – new opportunities to boost trade said that while efforts were being Indonesia Business Dialogue Conference. and investment between the EU made to move ahead in various and Indonesia. sectors, everyone would like progress demand created by the building to be faster. activity, which provides employment Singling out legal certainty, ease of and boosts GDP and the subsequent doing business, and infrastructure, “A successful infrastructure building growth in efficiency and productivity Mr Nightingale said he believed that programme brings two great benefits which the new projects bring,” said Indonesia has great advantages and to the economy. The immediate Mr Nightingale.

MINDSET and Jardine Ambassadors Programmes Launched in Singapore

Eight years after the Jardine Matheson provides key resources to MINDSET here,” explained MINDSET Singapore Group’s philanthropic MINDSET in the form of volunteers and the Chairman Ben Keswick. programme was established with the organization of fundraising and other aim of changing people’s attitudes by events, has also been established. While maintaining MINDSET’s core raising awareness and understanding values of making a difference in the of mental health issues, as well “Following on from the success of mental health arena, MINDSET’s as providing direct assistance for the Group’s MINDSET programme activities in Singapore will be tailored individuals, families and organizations in Hong Kong, it seemed a natural to meet the unique needs found in need of help, its reach has now next move to introduce this social in the city-state, including close extended to Singapore. In support a initiative in Singapore, since many of collaboration with the agencies already Jardine Ambassadors programme, which Jardines’ businesses are represented in place there.

The Jardine Ambassadors programme is made up of young executives recruited from across Group companies in Singapore who, like their Hong Kong counterparts, will give up their spare time to support MINDSET’s activities.

“These executives are high in energy and have a heart for the community and will have a big impact on the success of MINDSET in Singapore,” said Mr Keswick.

MINDSET Singapore Steering Committee members and Jardine Ambassadors at the launch of the initiative. 7

“We envisage that this will change it easy to access plus-services, such as

the original image of a traditional the microwave which is on the top of At the Centre convenience store into one where the bread unit and the coffee machine ‘Fresh’ New Image for fresh food is an integral part of what on the service counter. A bun steamer we offer,” said Mr Xu. and open-chiller were also added. This 7-Eleven in South China means that customers can now get The ‘Focus on Fresh’ in the Guangzhou warm bread, fresh coffee, a meal box or 7-Eleven South China has implemented Metro stores has involved more than sandwich through self-service.” a key strategy in Guangzhou with the the introduction of a new range of opening of 28 stores in the city’s Metro fresh foods. It has also included a Feedback so far has been very positive system branded to reflect a new ‘Focus complete redesign of a typical 7-Eleven with customers enthusing about the on Fresh’. South China Metro store layout. Store new range of fresh food items. In the No 695, which is located in one of the Zhujing New Town store, for example, The stores, which were opened busiest transfer metro stations, Gong sales of the 7-Eleven breakfast combo to coincide with the Asian Games Yuan Qian, is a typical example. have risen from the previous average of held in Guangzhou last autumn, 50 sets a day in the older stores, to 200. introduced more ready-to-eat ‘fresh’ “The design of this new store places Fresh coffee has also proved a big hit items in response to customer trends the counter in the middle, rather than with 7-Eleven South China customers. and needs. along one side as before. This helps customers to find items more easily Plans are now underway to roll out “Previously the goods we sold in while at the same time improving the ‘Focus on Fresh’ concept into more Metro stores were conventional items customer flow,” explained Mr Xu. Metro stores. such as biscuits, snacks, chips and “We maximized the space for fresh bottled beverages etc,” explained food and located it at the front of the “We want our customers to know that 7-Eleven South China Deputy General store to ensure that our customers 7-Eleven South China not only provides Manager Victor Xu. “Now we have noticed the change and to facilitate convenience, but also the fresh foods added many fresh items including quick and easy purchase. When you that they increasingly want,” said fresh coffee, bread and sandwiches.” walk into the store we have also made Mr Xu.

The rebranding is another milestone in the development of 7-Eleven South China, which has been a leader in convenience retailing in both Guangzhou and the wider Guangdong Province. From a start- up of five stores established in Shenzhen in 1992, 7-Eleven South China currently has more than 550 stores in Guangdong Province. Open around the clock, 7-Eleven has traditionally provided limited fresh food, various commodities, snacks, drinks, newspapers, and other value- added service items. While these will continue to be on offer, the emphasis in the immediate future will be on ready-to-eat items and the provision of more fresh food.

7-Eleven South China’s 28 new Guangzhou Metro stores and their ‘Focus on Fresh’ have proved a big hit with customers. Hongkong Land Celebrates Completion of One Central Macau

LEADERSHIP 9

Hongkong Land Celebrates Completion of One Central Macau Leadership Hongkong Land and Shun Tak Holdings able to see firsthand the show suites into the Macau property market,” Limited have marked the official at The Residences & Apartments at said Hongkong Land Chief Executive completion of their joint venture Mandarin Oriental, Macau, and enjoy Y K Pang. “It has received tremendous development, One Central Macau, with tapas and champagne at Mandarin support from investors and the a VIP celebration party at the prime Oriental, Macau’s Vida Rica bar. community and with all of its quality residential, hotel and retail project, offerings, it’s not difficult to see why.” which is located in the heart of the city “One Central Macau represents on peninsular Macau. Hongkong Land’s first entry

The ceremony began with a series of performances representing One Central Macau’s four pillar offerings: One Central Residences, One Central Shopping Mall, Mandarin Oriental, Macau and The Residences & Apartments at Mandarin Oriental, Macau. It continued in the luxury shopping mall where a number of participating brands – including the flagship stores of several of the world’s leading brand names – held special VIP events and promotions to illustrate the kind of exclusive privileges shoppers Hongkong Land, Shun Tak Holdings Limited and Mandarin Oriental Hotel Group executives celebrate the will be able to enjoy. Guests were also official opening of One Central Macau.

Marina Bay Link Mall is in Business

The recent opening of retail Financial Centre (MBFC), an exciting which offer a splendid view of the component Marina Bay Link Mall work-live-play integrated development Marina Bayfront, and LeVel 33, the (MBLM) represents the finishing at the heart of Singapore’s new world’s highest urban craft-brewery, touch to Phase One of Hongkong downtown. restaurant and lounge located at the Land joint venture, Marina Bay penthouse of Tower 1 of MBFC. Ultimately MBLM will offer a total retail area “Marina Bay Link Mall is well-placed of 176,000 sq. ft of to enhance the dining and shopping quality retail brands, pleasures for all who work and live at gastronomic indulgence MBFC, as well as nearby hotel guests and convenient lifestyle and tourists to Singapore’s newest services. In this first destination hub at Marina Bay,” said phase, about 55 tenants Wilson Kwong, Chief Executive Officer across 93,800 sq. ft of of Raffles Quay Asset Management, retail space have opened the asset manager of MBFC. for business. Although primarily a subterranean Phase Two of MBLM is due to be mall located below The completed in early 2012, along with Lawn@Marina Bay, the the completion of MBFC Tower 3 first phase also includes and the Marina Bay Suites in the Marina Bay Link Mall has opened for business. street level restaurants, following year. Mandarin Oriental to Open in Shanghai

Mandarin Oriental Hotel Group development comprising office towers, “This development, in the prominent (MOHG) is to manage a new, luxury a residential complex, significant new district of Lujiazui, presents an hotel currently under construction in retail, and extensive landscaped ideal opportunity to further establish Pudong, Shanghai. gardens that will transform the our luxury brand in mainland China,” neighbourhood. The development explained MOHG Chief Executive Mandarin Oriental Pudong, Shanghai, is within walking distance of the Edouard Ettedgui. which is scheduled to open in 2013, Shanghai Stock Exchange and has will be located in the heart of the direct access to the promenade on the In another exciting development, Lujiazui Central Financial District. The banks of the Huangpu River. The hotel MOHG and The Fat Duck Group property will form part of ‘Harbour will feature 362 guestrooms and 210 have joined forces to create Dinner City’, a 25-hectare mixed-use serviced apartments. by Heston Blumenthal, which has recently opened at Mandarin Oriental Hyde Park, London and is Chef Heston Blumenthal’s first London restaurant.

Blumenthal, of the three Michelin- starred The Fat Duck in Bray, Berkshire and The Hinds Head pub of the same village, has won international acclaim for his unique and multi-sensory approach to cooking. The menu at the new restaurant features simple contemporary dishes inspired by Britain’s historic gastronomic past and recipes dating as far back as Mandarin Oriental Pudong, Shanghai is due to open in 2013. the 16th century.

Astra Sets Up Business Development Service

Astra International along with PT The role of BDS is to help reinforce financial institutions as well as market Bank Central Asia and PT Pertamina the technical and management skills facilitation and business information. has set up a Business Development of SMEs in the form of training and They also foster the development Service (BDS) to help small to medium advocacy and in facilitating loans from of SMEs. enterprises (SMEs). Management executives from Known as LPB Mitra Bersama, the Astra, PT Bank first two branches of the BDS in Central Asia and PT Pertamina Palembang in South Sumatra and examine some of the Bukittinggi in West Sumatra were resources of their new joint Business established in collaboration with Development Service the local co-operative and trade and (BDS) following its inauguration industry agencies. Subsequently ceremony. BDS branches have also been set up in Waru, Sidoarjo in East Java and in Makassar and Balikpapan in Sulawesi and Kalimantan. 11

JOS Acquisition to Boost Regional Growth Leadership Jardine OneSolution (JOS) has IT distribution operations we believe we will be creating is designed to acquired the IT distribution businesses that we will enhance our partnerships deliver unparalleled service standards of SiS International Holdings Limited with resellers and vendors. They will and will form the basis for driving (SiS) in Hong Kong, Singapore and benefit from working with an industry our growth.” Malaysia in a move which is expected leader that possesses a deep pool of to create one of the most dynamic combined experience, expertise and The transaction, at a consideration and fastest growing IT products resources, supported by a value-added of approximately US$130 million, distribution and services companies in distribution model. The new business was completed in January 2011. the region.

SiS is one of the largest distributors of computer systems, software, peripherals and networking products in Asia, operating through a strong network to represent many of the world’s most renowned manufacturers.

“JOS and SiS are well-respected market leaders whose unique skills and strengths complement each other,” said JOS Chief Executive Front row, second right: Jardine Pacific Chief Executive Adam Keswick shakes hands with SiS Chairman and Chief Executive Officer Kia Hong Lim following the signing of the acquisition agreement watched by Officer Steve Lo. “By combining their (first right) JOS Chief Executive Officer Steve Lo and other Jardine Matheson Group and SiS executives.

Speedy Expansion for Guardian in Singapore

Guardian in Singapore achieved a commuters living in the bustling convenience in health and beauty speedy expansion of the number of Geylang and Aljunied areas and care products and services. These its stores in 2010, opening four new offers webcam pharmacy services. stores adopted a new cashier stores during one quarter and ending Other new stores at Pasir Ris, display and utilized a new and the year with a total of 135. Woodlands and Jalan Leban are compact shelving profile that also strategically situated in optimizes product range and Of the latest stores, the one at well-populated residential areas, maximizes sales potential. Payar Lebar MRT Station caters for offering customers doorstep

Giant Management Team Goes Undercover as Mystery Shoppers

As part of a new campaign to further managers and customer service their response,” explained Giant improve service excellence, the Giant executives visited the Giant Tampines, Operations Director Norman Woods. Singapore operations management Giant Parkway and Giant Vivocity “Fortunately our disguises worked team went undercover as mystery hypermarkets. At the same time and none of our covers were blown!” shoppers to three Giant stores. other undisguised management team members conducted face-to-face The findings of both the mystery Following an hour-long make-up surveys with customers to better shopper exercise and surveys process to achieve full disguise and understand their needs. will form the foundation for new ensure they were not recognized by service standards and help Giant Giant colleagues, the 14 operations “As mystery shoppers, we asked the to develop strategies to achieve its directors, store and division store staff for assistance and observed service vision. Mandarin Oriental Launches New Products and Introduces Latest Fans

Mandarin Oriental Hotel Group guests to offer the ‘gift’ of Mandarin ‘MO Hotels’, a new travel application (MOHG) has launched two new Oriental globally,” said MOHG Chief available on the iTunes App Store. products and introduced its latest Marketing Officer Michael Hobson. The complimentary app enables three fans. travellers to make or modify real- MOHG has also enhanced its mobile time reservations, review detailed The Mandarin Oriental Gift Card communication with the launch of hotel information and explore is available in denominations destination guides. ranging from US$50 to US$10,000, and can be redeemed for hotel Meanwhile, MOHG has added three accommodation, spa treatments, new fans to the tally of celebrities Michelin-starred dining and who regularly stay at Mandarin more. It can be purchased year Oriental hotels. They are international round online and at all Mandarin singer, composer, pianist and actor Oriental hotels worldwide, and Harry Connick, Jr, internationally delivered with a personalized acclaimed French pianist Hélène message to any location around Grimaud and rising star, musician Sa the world. Ding Ding. All three were ‘captured’ in their favourite place by renowned “We are delighted to have been able Mandarin Oriental Hotel Group’s new gift card portrait photographer Mary is presented in an attractive folio and can be to create the opportunity for our delivered to any location around the world. McCartney.

JEC Thailand to Provide ‘Backbone’ for Mega Shopping Complex

JEC Thailand has won the contract two-level development will provide systems including air-conditioning to provide a comprehensive set fashion, food, home, banking, and ventilation, electrical and of ‘backbone’ building operations health and wellness, and technology communication systems and sanitation, systems at what, on completion, will services. It will have a children’s zone plumbing and fire protection systems. be the largest shopping complex of and a 20-screen multiplex cinema, its kind in Thailand. together with other entertainment “The award of this major contract to facilities such as bowling, ice skating JEC is a resounding acknowledgement The Mega Bangna shopping complex and karaoke. of our position as Thailand’s leading in Bangkok will also be Southeast contractor of building services for Asia’s first low-rise regional mall JEC Thailand will apply its 75 years of shopping complexes and hotels,” and will have a total building area local experience to supply, install and said JEC Thailand Managing Director of 400,000 square metres. The commission all mechanical and electrical Narongchai Chavanussaporn.

JEC Thailand is to provide the building operations systems for the Mega Bangna shopping complex, which will be the largest of its kind in Thailand. 13

Jardine Distribution Strengthens Presence with Wellcome Hong Kong

New Fungicide Promotes Wine Culture Leadership

Jardine Distribution, Inc. (JDI) has strengthened its presence in the significant plantation market with its appointment by United Phosphorus Limited (UPL) as the exclusive Philippines distributor of Manzate, a popular fungicide used for bananas, mango and vegetables in both the general trade and plantation segments. This is the third brand that JDI will distribute for UPL, a leading global producer of crop protection products and specialty chemicals.

Centre: French supermodel and foodie Amanda S joined (left) Wellcome Group Category Manager Kevin Wong and (right) Dairy Farm Buying Manager Sean Robson to celebrate the release of the 2010 Beaujolais Nouveau.

Wellcome Hong Kong has been Sealing the latest partnership between Jardine Distribution, Inc. (JDI) and United Phosphorus Limited (UPL) with a handshake are (right) JDI President and General Manager Edwin Hernandez and (left) promoting wine culture to expand UPL Director of Sales (ROW Region) Chander Yarrapotu watched by JDI and UPL executives. its foothold in the SAR’s growing wine market.

Gammon Starts Work on Express Rail Link Taking the opportunity to leverage the 80th anniversary of Mouton Cadet, one of Gammon has started work its customers’ favourite wines, Wellcome on its first civil contract Hong Kong organized a wine dinner on the Express Rail Link featuring a limited edition of Mouton’s between Guangzhou, vintage wines paired with carefully Shenzhen and Hong Kong. selected food delicacies. This generated an enthusiastic response, which saw Gammon, in joint venture 166 guests comprising customers and with Leighton Asia, is Wellcome business partners attend, constructing the West and resulted in the sale of more than Kowloon Terminus 150 bottles ordered on site immediately approach tunnel and the following the wine dinner experience. track fan tunnel section of A model of the West Kowloon Terminus, which a Gammon joint venture is constructing as part of the Express Rail Link between the link, which will form Guangzhou, Shenzhen and Hong Kong. Wellcome Hong Kong has also extended part of mainland China’s its range of wines and in November strategic national express rail foundations formed on piles and staged a special seasonal event at its network. The HK$2.9 billion project diaphragm walls. Causeway Bay store to coincide with the (US$372 million), which provides the global release of the 2010 Beaujolais transition from the approach tunnel The contract also includes the Nouveau. This starred French supermodel to the West Kowloon Terminus, construction of associated plant and and foodie Amanda S who shared with involves the construction of 300- support buildings as well as non-rail- guests the wine’s special characteristics metre ‘fan’-shaped reinforced related work to enhance connectivity as well as her own wine anecdotes. In concrete structures complete with the local community, such as a addition, Wellcome Hong Kong has also with landscaped decks using public transport interchange and an launched a limited offer of wine expert a cut-and-cover method, with extensive footbridge network. Robert M Parker Jr’s recommendations. JLT – A Strong Foundation for Growth

FEATURE 15

JLT – A Strong Foundation for Growth Feature

Some 175 years after Jardines first entered the insurance business in Canton, the Jardine Matheson Group continues to be a strong force in the global insurance market through its 32% shareholding in Jardine Lloyd Thompson (JLT), which was formed in 1997 following the merger of Jardine Insurance Brokers and the Lloyd Thompson Group. JLT has more than 100 offices in 36 countries and some 6,200 employees. This presence is extended further through the JLT International Network, which provides flexible, tailored services in over 130 countries worldwide through

JLT’s partnerships with leading local +-5
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.FNCFST insurance brokers, where it does not have an owned JLT office. China Airlines, BNP Paribas and, very further with the acquisition of HSBC’s Over the past five years, JLT has recently, Hitachi. employee benefits business. reviewed and re-energized its strategy with a clear vision to support its “JLT truly understands each client’s “The plan now is to internationalize continuing growth. business, their industry and the these employee benefits services specific risks they face,” said across the whole group,” said Mr Burke. “Our vision is to be the best, though Mr Burke. not the biggest, international group of JLT’s ambition to further build its risk specialists and employee benefits In its other major revenue generating activities took another significant step consultants,” explained JLT Group area of employee benefits, JLT has, at the beginning of 2011 with the launch Chief Executive Dominic Burke. over the last decade, broadened its of JLT Specialty. services and grown to become the JLT’s focus on developing a leadership fourth largest employee benefits “This will allow us to capitalize on JLT’s position is demonstrated by the range business in the United Kingdom. Most position as one of the world’s leading of specialist services offered within recently its capabilities increased even specialty brokers,” said Mr Burke. its Risk & Insurance group where its capabilities are aligned to the client JLT provides bespoke industries it serves. These include solutions to address the individual risk the Aerospace, Oil & Gas, Marine, mitigation needs of Life Sciences, Telecommunications, each client. Construction and Financial Risks industries. JLT provides bespoke solutions to address the individual risk mitigation needs of each client, an approach which has enabled it to win and retain as clients, many of the world’s leading companies in each of these industries, among them Exxon Mobil, Nokia, Astra Zeneca, “Our market-leading teams demonstrate the strength of the JLT offering and our ability to attract and retain the best industry professionals.”

The success of JLT, which was named UK National Broker of the Year 2010 at the Insurance Times Awards, is underlined by its strong financial performance in recent years. As a group, over the last three years, turnover has increased by 30% and underlying profit before tax has increased by over 50%.

“JLT’s proven ability in a highly competitive market to win new business and deliver organic growth gives us great confidence,” said Mr Burke. “We offer our clients and business partners a distinctive choice Centre: Warren Downey of JLT Specialty holding the UK National Broker of the through a combination of independence, flexibility, Year 2010 award is congratulated by (left) Radio Presenter Chris Evans and (right) Equity Red Star Deputy Underwriter and Head of Distribution and Operations scale and specialism.” David Grant.

Risk Specialists

JLT’s Risk & Insurance group provides In the Retail sector, JLT provides In the area of reinsurance, JLT brings insurance and reinsurance broking and services to private individuals, an analytical approach and a wide risk management services for clients SMEs and mid to large corporations. variety of risk management solutions, across an extensive range of business As one of the largest dedicated providing reinsurance broking and risk sectors. Employing over 4,000 people, wholesalers, JLT provides brokers in management services for some of the the principal lines of business are the US and elsewhere with access world’s leading insurers and reinsurers. Retail, Specialist, Wholesale and to insurance capacity in London, Reinsurance. Bermuda and Continental Europe.

From its London headquarters, JLT’s Risk & Insurance group provides services for clients across an extensive range of businesses. 17

JLT Specialty Feature

Through the newly formed JLT “JLT Specialty has grown to its position Executive Officer Martin Hiller. “We Specialty, JLT serves the particular today by applying its skills where pride ourselves on the highest levels of needs of clients in selected industries they make the biggest difference professionalism and integrity, combined through a world-class group of for clients – it is this focus that with senior-level attention to clients and specialist teams. These include differentiates us from our largest relationships. Such commitment has the Construction sector where the competitors,” said JLT Specialty Chief gained JLT its exceptional reputation.” group boasts the largest team in the Lloyd’s market and is the partner of choice in over 100 of the world’s major construction projects, and the Aerospace sector, where over the last five years, JLT has increased its share of the aviation insurance market from 4% to its current position of 20%, making it the third largest aviation broker in the world and well on the way to achieving its goal of becoming Over the last five years, JLT has increased its share of the aviation insurance market to 20%, making it the third number one. largest aviation broker in the world.

Employee Benefits Consultants

JLT’s Employee Benefits business regulatory obligations,” said JLT the business. BenPal enables any employs over 1,500 professional Employee Benefits Chief Executive company to develop an integrated staff in 15 offices in the UK, Duncan Howorth. “Any Employee online strategy for delivering their Ireland and India. Services include Benefits programme must, therefore, employee benefits and also offers both Pension Scheme Consulting and be well planned, properly controlled, online and mobile access to manage Administration, Employee Benefits efficient, cost effective and individually pension plans and their investments. Solutions and Wealth Management. tailored to the needs of the business in question.” Initially JLT targeted BenPal at “In the constantly evolving world of UK companies, but it has rapidly Employee Benefits, companies find JLT Benefits Solutions’ launch in 2009 expanded overseas with a number of themselves spending increasing of its powerful, easy-to-use online well-known names already using the amounts of time and money fulfilling benefits management system, BenPal, system such as Apple and Hitachi. a growing number of legislative and has made a significant impact on Most recently, BenPal has been used in Brazil with Nokia, enabling its 600 staff there to view online their Total Reward Statements including details of their pension, life, healthcare and dental cover. The appeal of BenPal was also underlined by the recent launch of a BenPal Pension Modeller App for the Apple iPhone.

“Alongside rapid growth in the UK, we see BenPal as the unifying administration platform across our global network of offices to underpin our growing capability in international JLT’s online benefits management system, BenPal, enables any company to develop an integrated online strategy for delivering their employee benefits. employee benefits,” said Mr Howorth. Worldwide Network

The JLT strategy of not having an owned Many of JLT’s back office processes presence in every part of the world have been enables the group to focus on areas streamlined and centralized to its offering the greatest potential. In 2010, state-of-the-art the JLT International Network expanded Mumbai office. through new network partners, GrECo, SIACI SAINT HONORE and Ecclesia Group. This has significantly strengthened JLT’s presence across Continental Europe and added some 80 European offices to the Network, with a particular emphasis on the growing markets in Eastern Europe.

One of the aspects of emerging Just as important is the more efficient savings are almost entirely reinvested markets that JLT finds most exciting way in which JLT now handles directly back into the business in areas is that the industries that are driving business, through initiatives like The such as new technology and additional their growth are very closely aligned Business Transformation Programme, client facing resources. to the specialist areas where the which was introduced in 2009 group has market-leading expertise. and involves the streamlining and “Today more than ever, JLT works These include natural resources, centralization of many back office as one group that combines the construction, aviation, healthcare and processes to JLT’s Mumbai office. scale and resources necessary to telecommunications. It also means serve the world’s leading companies that the JLT International Network now “This state-of-the-art facility has while retaining the flexibility of a offers not just risk specialist services, proved a great success and it is now smaller group, ensuring speedy but is also creating a market-leading JLT’s second largest office globally,” and open internal communications employee benefits data management said Group Chief Operating Officer and an appropriate response to our platform, through BenPal. Mike Methley. “Meaningful cost clients’ needs.”

Developing Opportunities in Latin America

JLT is keen to develop new opportunities products. Added to this is an upward in Latin America where it already has demand for employee benefits and strong majority-owned operations private healthcare products driven by in Brazil, Colombia and Peru and an the growing and aging middle class associate shareholding in Mexico. population in the region.

The Brazilian market is a particular “The changing demands of the focus. In 2009 it was the 10th largest emerging economies in Latin America economy in the world and is forecast are providing significant opportunities to become the 5th largest by the end for JLT, which we are exploring in line of the decade. Growth sectors include with our strategy for growth,” said JLT infrastructure projects and natural Chief Executive Officer Latin America resources, which match JLT’s areas Vyvienne Wade. “JLT’s subsidiary of specialism such as construction businesses have already established and oil & gas. There is also a growing market-leading positions in their middle class with rising average respective countries and we are now incomes, which offers the potential the largest reinsurance broker in all JLT is exploring new opportunities for growth in Latin America in sectors such as oil & gas, one of the for increased spending on insurance three countries.” group’s areas of specialism. 19

Market Leader in Asia Feature

JLT Asia is one of the top three In response to the increasing desire also hopes to utilize the strength of international brokers in Asia and for health insurance from both the its regional and global brand to attract a market leader in insurance & corporate sector and a growing middle leading players from our competitors, reinsurance broking, risk management class, JLT has implemented a broader as well as invest further in the training and corporate consultancy services. service capability and in the near and development of our existing staff future will look to include a Third to ensure maximum staff retention.” With 1,100 staff and 18 offices in 13 Party Administration (TPA) offering territories, JLT’s technical abilities across the region under its Employee Building on its presence in mainland and knowledge span a wide range of Benefits banner. China where JLT Lixin is the top broker industries and specialist areas and the group is renowned for its innovative approach to developing integrated solutions to meet the complex risks inherent in Asia.

“Our long history in Asia means that our expertise and experience is second to none,” said JLT Asia Chief Executive Officer Warren Merritt. “Where client needs dictate, our thinking goes beyond the traditional boundaries of insurance.”

Currently JLT’s growth strategy for Asia aligns with the emerging wealth JLT has a strong presence in Asia where it is one of the top three international brokers. of the region and the increasing levels of sophistication of its people. JLT’s Universal Life operations under in Guangdong Province and has offices Recent areas of development have the banner of ‘Private Client Services’, in Beijing and Shanghai, the group been Employee Benefits, Aviation, which incorporate life insurance plans to drive expansion through Life Insurance, and Risk Management products for high net worth individuals organic growth and acquisitions of as well as reinvigoration of a number who wish to transfer wealth to future teams/personnel, and widen the of the group’s existing areas of focus. family generations, have made current business plan. In addition, a new Marine initiative at tremendous progress since the global the end of last year has established a financial crisis with a substantial “This will give us the depth and JLT team in Indonesia to take a leading increase in distribution agreements geographical positioning to continue position in the Hull and Protection with the private banking sector. to deliver double – digit growth,” and Indemnity sectors there as explained Mr Merritt. opportunities arise. The specialist industries too offer significant opportunities for growth, in Further investment is also planned In the Aviation sector, increasing particular sectors such as construction in Hong Kong and Singapore, with demand for travel, the launch of and energy, as governments invest the recruitment of key individuals in Asian-based budget carriers and the in infrastructure projects across the the leadership and specialty areas, expansion of existing established region and explore ways of meeting while in Japan, JLT is repositioning its fleets has contributed significantly to future energy demands. business to become a fully-licensed JLT’s increased share of the aviation insurance and reinsurance broker. insurance market over the last two “Other focus areas include investment years. Indeed, of some 30 new aviation in products and services for the “JLT Asia has a strong geographic clients won during that period, the small to mid-market sector using a footprint and presence in the region largest concentration has been from combination of IT and market facility with plenty of potential opportunities the Asian region. solutions,” said Mr Merritt. “JLT Asia for future expansion,” said Mr Merritt. Gammon Named Leading Graduate Employer

Performance 21

Gammon Named Leading Graduate Employer

Gammon Construction has been as well as their career aspirations Performance named one of Hong Kong’s 100 and motivation. Leading Graduate Employers and winner for the Engineering Services The Gammon Graduate Training Sector in the 100 Leading Graduate Programme consists of a three-year Employers Awards 2010 presented period of training and on-the-job by GTI Media and voted for by some experience in various disciplines 9,000 Hong Kong and overseas of construction, with trainees students and graduates. mentored by experienced engineering professionals. This was the first survey conducted in Hong Kong to identify the rankings Nearly 200 new graduates have joined of graduate employers based on Gammon in the past three years. students’ votes through university Gammon Recruitment Manager Annie Liu receives the ‘100 Leading Graduate Employers’ award from (right) career centres over a period of five “The training programmes are Theresa Chan, President – Greater China, CPA Australia. months. In addition to determining well-structured, diversified and the top 100 most sought-after inspirational,” said young engineer broadened my skills set, enhanced employers, the survey also explored Rock Mak who joined Gammon in my understanding of the operating key factors influencing the decision- 2009. “I have been given valuable environment and provided insight into making process of final year students opportunities to work on various how to chart my own development when selecting their first employer, challenging projects, which have and career.”

Major Accolades for 7-Eleven in Singapore and Hong Kong

7-Eleven Singapore has received franchise company in Singapore to Courtesy award in the 2010 Hong Kong two major accolades in the form of achieve this milestone. Management Association awards. Asia’s Best Employer Brand Award and the Franchise Star Achiever 2010 “These awards are testament to the Five 7-Eleven Hong Kong frontline staff Emerald Award. passion, energy and ‘winning’ spirit of reached the final of the awards with each and every member of the 7-Eleven Pinki So Pui-yi, Store Manager of the Asia’s Best Employer Brand Award team,” said 7-Eleven Singapore Chief 7-Eleven store at Tai Po Wan Tau Tong was conferred by the Employer Executive Officer Victor Chia. Estate, winning the Supervisory Level Branding Institute, CMO Asia, at the of the Supermarkets/Convenience World Human Resource Development In Hong Kong, 7-Eleven has once Stores Category. Congress. Companies from more than again carried off the Service and 24 countries participated in the event and over 3,300 employers from the Asia Pacific region were nominated. Along with 7-Eleven Singapore, only one other retailer was recognized.

Meanwhile, the Franchise Star Achiever 2010 Emerald Award presented by the Franchising & Licensing Association of Singapore recognizes 7-Eleven’s success in establishing a network of more than Second left: 7-Eleven Singapore Chief Executive Officer Victor Chia and other Franchise Star Award 550 stores island-wide – the only winners with (centre) Senior Minister of State, Singapore Ministry of Trade Industry S Iswaran. Hactl Makes it Four in One Raffles Link Achieves High Environment- a Row Friendly Rating

For the fourth year in a row, Hong Kong After an assessment by the Building and Construction Authority (BCA), Air Cargo Terminals Limited (Hactl) has Hongkong Land’s first commercial development in Singapore, One Raffles been named ‘Air Cargo Terminal of the Link, has been awarded the Green Mark Gold Plus Award. Year’ in the prestigious Supply Chain Asia Logistics Awards 2010 (SCALA). The BCA currently awards three levels of awards; Gold, Gold Plus and Platinum. It is an initiative by the BCA to drive Singapore’s construction Organized by Supply Chain Asia industry towards more environment-friendly buildings and to raise magazine, one of the leading trade environmental awareness among developers, designers and builders. publications in Asia Pacific, SCALA uses a two-part process of customers’ votes and a judging panel of regional and global industry experts to select the winners.

Hactl scored highest based on the judging criteria of IT know-how and systems, airline network coverage, quality of ground transportation links and ability to handle specialized shipments.

“This award not only reinforces Hactl’s leading position in the industry, but also acknowledges our long- Hongkong Land’s One Raffles Link has achieved the Green Mark Gold Plus award from the Building and term commitment to providing the Construction Authority of Singapore. highest level of quality services and supporting Hong Kong’s position as the world’s preferred air cargo Another Feather in Giant Malaysia Cap hub,” said Hactl Managing Director Mark Whitehead. Giant Malaysia has gained another feather in its cap with an award for excellent service and courtesy from the Malaysian Retailers Association (MRA) won by Giant Hypermarket Kota Damansara.

Based on evaluation from peers in the retail industry, government agencies and professional consultants, the annual award aims to recognize those who excel in clean, attractive and vibrant stores,” the development and practice of said Giant Malaysia Marketing Malaysia’s retail industry service, Director Ho Mun Hao. “This award and courteous behaviour. further enhances the team’s pride and working spirit and is another

Left: Anthony Barnes, Head of Global Sales, Arshiya “Giant has set the standards milestone in extending Giant’s brand International, presents the ‘Air Cargo Terminal for the hypermarket retailing and the concept of modern retailing of the Year’ award to Hactl Managing Director Mark Whitehead. business in Malaysia with its to Malaysians.” 23

Dairy Farm Singapore Winners Deliver Highest Standards of Excellence

Winners of Dairy Farm Singapore’s Performance most prestigious annual awards – the LEAD and VIP awards – were all chosen for their ability to deliver the highest standards of excellence.

The LEAD awards recognize executives who achieve operational excellence and deliver superior results, while the VIP awards acknowledge team members who truly believe in serving Dairy Farm’s customers well and consistently live up to the group’s expectations on service excellence. Altogether five LEAD and five VIP awards were made Dairy Farm Singapore 2010 LEAD award winners with (fourth left) Dairy Farm Regional Director South Asia for 2010. Alex Tay.

Among the LEAD award winners was was singled out as ‘a strong capable Jelita for just eight months was Thomas Lau, a Senior Supermarket leader who firmly believes in training chosen for her positive attitude. Manager at Paragon Market Place and focuses on developing the next “She always shows enthusiasm who has worked for Dairy Farm for generation of leaders’. when serving customers and makes 20 years including at Cold Storage it a point to fulfill their requests and Giant in Singapore, Wellcome Of the VIP winners, Candy Chan who wholeheartedly!” Taiwan and Hero in Indonesia. He has been a cashier at Cold Storage

Wellcome Taiwan Says ‘Yes, We Can’

Over 400 Wellcome Taiwan executives During the event, Wellcome Taiwan Chief Executive Officer China Caroline including store managers and Chief Executive Officer Simon Chuen Mak gave a presentation on ways to supervisors attended the company’s outlined strategy and direction for change and emphasized the need 2010 Management Conference where the future, in particular an increased for what she described as ‘Retail its new slogan ‘Yes, We Can’ was focus on fresh food. Dairy Farm Basic’, which relates to improving announced. Regional Director North Asia and stock, meeting customers’ needs and ongoing promotions.

Meanwhile, the Manager of Wellcome Taiwan’s Kuo Bin store, Shih Chen- Yo has received the award for 2010 Excellent & Best Service Store Manager from the Taiwan Chain Store & Franchise Association.

Mr Shih, who has been working for Wellcome Taiwan for over six years, was one of 204 candidates nominated for the award and one of only 40 store Wellcome Taiwan operations team members show their commitment to putting the company’s new ‘Yes, We Can’ slogan into practice. managers to receive it. Industry Accolades for Mandarin Oriental Hotels

Mandarin Oriental Hotel Group which opened in December 2009. (MOHG) attained exceptionally high Together with New York, and rankings in the annual awards of the both hotels in Hong Kong, the hotel industry: the Forbes Five & Four other Mandarin Oriental Five Star Star Awards. Spas are located at Mandarin Oriental, Boston and Mandarin Standards for Forbes Five Star Award Oriental, Miami. certifications are exact, and few properties meet them. Of the more “We are delighted to see so many than 3,000 hotels that the Forbes of our properties included in this Travel Guide rates, only 54 achieve prestigious list,” said MOHG Forbes Five Star Award status, and Operations Director, Asia Andrew only 20 spas have achieved the Hirst. “It is a testament to our Forbes Five Star Award. At MOHG, hotels’ award-winning service and three hotels achieved certifications attention to detail.” in both the hotel and spa categories: Mandarin Oriental, New York, In recognition of MOHG’s Mandarin Oriental, Hong Kong and commitment to dining excellence, The Landmark Mandarin Oriental, six restaurants were also awarded a Mandarin Oriental, Hong Kong was one of the hotel group’s three properties to attain the much-coveted Hong Kong. Four Star mark of excellence. These Forbes Five Star Award in both the hotel and include: Silks at Mandarin Oriental, spa categories. In addition, out of a total of only 20 San Francisco, Cityzen at Mandarin Forbes Five Star Spas worldwide, Oriental, Washington, Azul at Mandarin Oriental, San Francisco, six are Spas at Mandarin Oriental, Mandarin Oriental, Miami, Asiate at Miami, Boston and Las Vegas all more than any other hotel company. Mandarin Oriental, New York, Asana achieved Four Star hotel status, The list includes one of the group’s at Mandarin Oriental, Boston and while Mandarin Oriental, Washington newest additions, The Spa at the newest entry, Twist at Mandarin achieved both Four Star hotel and Mandarin Oriental, Las Vegas, Oriental, Las Vegas. spa status.

Awards for Cold Storage and Guardian Executives

Two Dairy Farm executives in Meanwhile, Guardian Patient Care Singapore – one at Cold Storage and Pharmacist Grace Chew at Lot 1 the other at Guardian – have won Shopping Centre clinched the major awards. Community Pharmacist of the Year award during the Asian Conference on Cold Storage Fruit and Vegetables Clinical Pharmacy. Ms Chew fended off Category Manager Chia Jia Wen was competitors to reinforce Guardian’s named 2010 ‘Young Executive of status as the leader of the profession the Year’ at the Singapore Retailers in Singapore. Association awards. In addition, 12 Guardian pharmacists During her two years in the role, have received Pharmacist Health business graduate Ms Chia has Ambassador Programme awards successfully introduced mini-sized fruits Left: Grace Fu, Senior Minister of State, Singapore conferred by the Health Promotion Ministry of National Development & Ministry of to Cold Storage such as baby apples Education, presents the 2010 ‘Young Executive of the Board and Pharmaceutical Society and kiwis from New Zealand and a larger Year’ award to Cold Storage Category Manager Chia of Singapore. Jia Wen watched by Jannie Tay, President, Singapore range of stone fruits from the USA. Retailers Association. 25

JOS Makes ‘Strategic 100’ and ‘Regional 20’ Lists 7-Eleven South China Contest Promotes

Jardine OneSolution’s (JOS) position Performance as a leading vendor in Asia has once E-Cards again been recognized by MIS Asia, To help customers send the region’s leading IT management environmentally-friendly greetings magazine. JOS was named one of during traditional Chinese festivals the ‘Strategic 100’ for the fourth and to promote its brand, 7-Eleven consecutive year and also included South China set up an interactive in the magazine’s ‘Regional 20’ list of online website, ‘7-Eleven E-Card DIY’. the top IT vendors in Asia in 2010.

During the month of September, The ‘Regional 20’ list comprises IT “The qualities that differentiated customers could create up to five vendors that have won the largest JOS from its competitors included E-Cards each using uploaded photos number of votes from a panel of our steady stream of contract wins and greetings messages, and then independent judges based on and our recent achievement of enter a contest to collect accumulative criteria such as industry leadership; ISO certifications,” said JOS Chief votes from webpage viewers. The top products and services innovation; Executive Officer Steve Lo. “JOS also 15 contestants won 7-Eleven cash strategic role in the global enterprise has a customer-centric culture that coupons, the first prize of which was IT market; contributions to encourages our employees to think RMB500. development of the IT industry; and for – and like – the customer.” financial performance. The E-Card DIY campaign attracted more than 100 contestants with over 400 entries, and votes from more than Maxim’s Cakes Wins Awards for Marketing 20,000 webpage viewers. Excellence

In its first year of participation in the 2010 HKMA/TVB Awards for Marketing Excellence, Maxim’s Cakes’ ‘Angel and Devil’ campaign won the Gold Award and ‘Citation for Innovation’.

The Awards, which are organized by the Hong Kong Management Association and sponsored by Television Broadcasts Ltd, recognize outstanding marketing programmes in Hong Kong.

The response to Maxim’s Cakes’ launch of the Angel Cake in 2009 was phenomenal. With the successful addition of the Devil Cake accompanied by the innovative ‘Angel and Devil’ marketing campaign, the two signature products have quickly become Maxim’s Cakes’ best-selling items.

The 7-Eleven South China E-Card DIY Webpage

Centre, seventh right: Maxim’s Group Chairman and Managing Director Michael Wu celebrates Maxim’s Cakes’ HKMA/TVB awards for marketing excellence with the winning team. Birthday Theme for the 5th CENTRAL Rat Race

SPIRIT 27

On Mental Health from

the Jardine Ambassadors Spirit

Birthday Theme for the 5th CENTRAL Rat Race

Hongkong Land, organizer of the annual The CENTRAL Rat Race CENTRAL Rat Race, celebrated the has become one of Hong milestone fifth anniversary of the event Kong’s signature charity by giving it a birthday theme. Over 400 events, attracting entrants people took part in the Race, which from some of the territory’s raised a record-breaking HK$2.43 million leading local, regional and (US$311,500) for MINDSET. multinational companies. In the past, the event has been CB Richard Ellis’ eight-member team modelled on the corporate took home the 2010 Rat Race Cup, while ladder and an executive’s

Craig Shute from the same company stereotypically ruthless Left: Hongkong Land Chief Executive Y K Pang presents won the Big Rat Cup for being the first climb to the top. With the the cheque for the record-breaking HK$2.43 million raised for MINDSET by the CENTRAL Rat Race 2010 to MINDSET Chairman and senior executive to cross the finish switch to the birthday Jardine Matheson Group Managing Director Anthony Nightingale. line. Three family teams – Belle and party theme, however, Samson Heau, Law Hoi-yin and Ivan the baton was changed from a support of all the people and businesses Law Chi-kin, and Cheung Ching-lok and briefcase into a birthday candle. who participate,” said MINDSET Filex Ho Long-wai – won the popular Chairman and Jardine Matheson Group family challenge, Junior Rat Race, with “The fifth anniversary year is a big Managing Director Anthony Nightingale. Cheung Ching Lok and Filex Ho Long- milestone for the CENTRAL Rat Race, “Their efforts really help make a wai winning the Junior Rat Cup for being and we are grateful for Hongkong Land’s difference to the mental health sector the fastest team in the Race. continued support, as well as the and those who benefit from it.”

Ice-Breaking Camp Launches 2010/12 Health in Mind Programme

The 2010/12 Health in Mind from 19 schools. The aim of the camp, The Health in Mind programme is programme was officially launched which was held at Wu Kai Sha Youth a platform to promote a positive with an Orientation Camp designed Village, was to create team spirit as attitude towards mental illness as an ice-breaking activity for the well as build self-confidence and trust among young people and, aided more than 240 participating students between the students. by Jardine Ambassadors, aims to empower secondary students as mental health advocates through interactive activities and experiential personal development training.

A workshop to equip students joining the programme’s first year with useful skills, as well as introduce them to the different types of mental illnesses was conducted by Kwai Chung Hospital Senior Nursing Officer Francis Woo. A subsequent tour of the facilities of the psychiatric hospital proved a valuable experience for

Team bonding was an important factor at the Orientation Camp for students participating in the current Health the students. in Mind programme. Health in Mind Students Rewarded with Hactl Tour

Over 50 Health in Mind students who had a high participation rate in the first year of the two-year programme were rewarded with a tour of SuperTerminal 1, the world’s largest air cargo terminal, which is operated by Hong Kong Air Cargo Terminals Limited (Hactl).

The students were greatly impressed by the state-of- the-art air cargo facility. In particular, they were amazed at the use of the highly automated and sophisticated cargo handling and storage systems, which provide high Using a model, Jardine Ambassadors introduce the layout of Hactl’s SuperTerminal 1 standards of efficiency and security to Hactl’s customers. to Health in Mind students prior to their on-site visit.

Workshops on Drug Abuse and Emotions Aid Health in Mind Students

First year Health in Mind students abuse and emotional management. their own emotions as well as ways of have attended two workshops, which The first workshop was conducted showing support to those experiencing introduced them to the subjects of drug by Kwai Chung Hospital Associate emotional problems. Consultant Dr Cheung Wai Him who outlined the adverse effects of taking Afterwards a participating student drugs from both the physical and from Tin Ka Ping Secondary School mental aspects. Students were then explained that she now understood asked to portray a scenario in which that saying ‘I know how you feel’ was they could firmly ‘say no’ to drugs. not an effective way to comfort a friend in distress. Instead, staying by her The second workshop was conducted side or giving her a light pat on the by Kwai Chung Hospital Senior Clinical shoulder would be more effective in Psychologist Dr Rachel Poon who showing sympathy. Health in Mind students affirmed their ‘Say No’ attitude to drugs during the workshop on drug abuse. explained to students how to manage

Behind the Scenes Visits to IKEA and Nine to Five for Service Users

Service users from two separate directly with people recovering from food processing, personal hygiene organizations have enjoyed ‘behind mental illness and all agreed that the and work safety. the scenes’ visits organized by Jardine experience had changed their Ambassadors. misconceptions of them.

Service users from the Mental Health In the other visit, service users Association of Hong Kong were treated from New life Psychiatric to a glimpse of how a home furniture Rehabilitation Association retailer operates when they visited IKEA who work at New Life’s Hong Kong’s biggest store in MEGA Box. Café and Bakery, enjoyed a business orientation tour In addition to the Ambassadors, many of the Nine to Five Food IKEA colleagues helped out during Production Centre. During the visit. For most of them, this was their look around the facility, A member of IKEA MEGA Box’s staff explains how the store’s sales system works to the visitors from the Mental Health the first time that they had interacted the service users learnt about Association of Hong Kong. 29

JEC Thailand Helps Flood Victims Dairy Farm Singapore Spirit Promotes Social JEC Thailand has assisted the victims Harmony of heavy rains and floods in many provinces in Thailand with a donation from the company and staff. Altogether JEC gave Baht 62,120 (US$2,044) including food and relief supplies through the Thai Red Cross Society. JEC Thailand staff hand over their donations to the Thai Red Cross Society. Percussion showcase at Dairy Farm Singapore’s ‘Heartbeat – Many People, One Community’ campaign.

JEC Philippines Supports 10-10-10 Run for the Dairy Farm Singapore has held its Pasig River annual ‘Heartbeat – Many People, One Community’ campaign to promote JEC Philippines was a participant in led by the world champion boxer social harmony and help the less the 10-10-10 Run for the Pasig River Manny Pacquio and other Philippines fortunate in Singapore. and in the process, contributed sports celebrities. JEC Philippines to a successful Guinness world entered a total of 79 participants Now in its tenth year, the campaign record attempt. led by General Manager Guenter event, which was held in partnership Taus, all of whom successfully with various community organizations, The 10-10-10 Run for the Pasig River completed the run. Altogether there brought together people from across was an event held to support the were 116,000 runners, which was a different races and nationalities to rehabilitation of the Pasig River, a Guinness World Record. celebrate their common bond as one 27-kilometre system that passes people of Singapore. A new record through Metro Manila and is The 10-10-10 Run for the Pasig River was also set for the Singapore Book currently the most polluted and toxic was part of a global event known as of Records with a simultaneous river system in the Philippines. the ‘Global Work Party’ on what was mass percussion. the world’s biggest day of climate The run, which comprised three races change activism. A key feature of the celebrations was of three, five and ten kilometres, was the 201,000 pledges received from people conveying their personal Over 70 JEC Philippines staff commitment to live in harmony as one took part in the society. Among these were over 7,200 fundraising event to rehabilitate the pledges from Dairy Farm employees, polluted Pasig River. representing 80% of the group’s staff in Singapore.

During the event, Guardian provided free health checks for the public. In addition Dairy Farm Singapore donated 20,000 kilogrammes of rice for 4,000 needy families to its adopted charity – Care Community Services Society. Guardian Malaysia Event Pays Tribute to Senior Citizens

In conjunction with International cheque to the National Stroke Senior Citizens Day, Guardian Malaysia Association of Malaysia as part organized a ‘Wellness for All’ event for of Guardian’s commitment to senior citizens and members of the supporting worthy causes whilst Guardian Golden Privilege card. promoting a healthy lifestyle amongst its customers. More than 200 senior citizens turned up for the occasion, which Since launching the Golden Privilege included a fitness session, talks on Card in 1989 for Malaysian’s aged 55 Osteoporosis and Syndrome ‘X’ and and above, Guardian has received free health checks. applications from over 70,000 senior citizens who now enjoy 10% discount

During the event, Guardian Chief Second left: Guardian Malaysia Chief Operating on a range of pharmaceutical items Operating Officer Loi Liang Tok Officer Loi Liang Tok and senior management and health-related products at executives with a replica of the Guardian Golden presented a RM8,000 (US$2,612) Privilege Card. Guardian stores nationwide.

IKEA Hong Kong Supports Right to Education with Soft Toys

IKEA Hong Kong has joined the “At IKEA, we believe that group’s global initiative, the ‘Soft Toy children are the most important Movement’, in support of every child’s people in the world and the right to education. Soft Toy Movement definitely Co Chan of IKEA generated strong support Hong Kong’s Shatin store For every soft toy sold between the from the IKEA team in Hong shows off her 1st and the 24th of December 2010, Kong,” said Co Chan of IKEA winning outfit. HK$10 was donated to UNICEF and Hong Kong’s Shatin store Since it was launched in 2003, the Save the Children to help the most and one of the finalists in the IKEA global Soft Toy Movement has disadvantaged children move closer to corresponding ‘soft toy’ best helped improve the education of over realizing their potential. dressed competition. 8 million children around the world.

Tunas Ridean Celebrates 30th Anniversary with Trees

PT Tunas Ridean Tbk, Indonesia’s largest listed independent automotive retail group, has celebrated its 30th anniversary with the gift of 3,000 trees to the district of South Jakarta. This was made possible by donations from the group’s affiliate companies and business partners.

The theme of the anniversary celebrations was ‘fanTUNAStic’ and included events such as drawing competitions and showroom promotions in all the company’s branches.

Tunas Ridean President Director Rico Setiawan and the group’s board of directors handed over the trees to the Mayor of South Jakarta in a ceremony which involved the symbolic planting of some of them in the grounds of the Centre left: Tunas Ridean President Director Rico Setiawan accompanied by board directors Miranti Hadisusilo, Tenny F Halim and Kish Gill hand over the Mayor’s office. trees to South Jakarta Mayor H Syahrul Effendi. 31

Gammon Out in Force at Coastal Cleanup Spirit

Gammon teams totaling 150 volunteers collected 208 bags of garbage weighing 1.4 tons in one day from the Hong Kong coastline during a clean-up event organized by Ecovision.

“Victoria Harbour and Hong Kong’s beaches are our most beautiful natural resources,” said Gammon Chief Executive Thomas Ho. “They are also an essential part of our daily lives, so we must take good care of them.”

Gammon’s efforts reaped an unexpected reward with the group being declared ‘2010 Hong Kong International Coastal Cleanup Challenge Gold Medal Winner’ in the categories ‘Largest Corporate Team’ and ‘Grand A team of Gammon volunteers hard at work clearing one of Prize for Most Trash’. Hong Kong’s beaches of garbage.

Jardines in ‘Super 8’ at Sedan Chair Race

Following on from their 2009 success The ‘Super 8’ division brings together Jardine Executive Trainees (JETS) and when the Jardine Matheson Group the fastest eight teams of the group graduate trainees from across team won the Course B event at the competition from across all categories various business units, trained for Matilda Hospital Sedan Chair Race, the and is the premier race of the annual weeks on The Peak, where the event is 2010 team was promoted to the ‘Super event, which raises money for local held, to get into shape. 8’ division where it put in a strong Hong Kong charities. The Jardine performance to finish third overall and Matheson Group team, made up of “Although huffing and puffing in the second in the corporate division. first few weeks of training, it was incredible to see the dedication and unity of the team as they eventually shaped into a unit that worked fluidly The Jardine together, culminating in a fantastic Matheson Group team celebrates race performance,” said Team its excellent Captain Marc Allante of Jardine Lloyd performance in the 2010 Matilda Thompson. “Capturing the spirit of Hospital Sedan Chair Race. the day, the team exemplified what can be achieved with perseverance and collaboration.”

Guardian Singapore Plays Key Role in National Healthcare Carnival

Guardian Singapore played a key role in the National Healthcare Group Health Carnival by conducting health education sessions at Khatib, Chinese Garden and Bukit Panjang, as well as advising on rehabilitation aids, daily assistive aids and common health knowledge.

Some 500 members of the public received free gifts when they answered the Guardian health quiz correctly. Among the visitors to the Guardian booth was the Prime Minister of Singapore, Lee Hsien Loong.

“This event was a great showcase for our services to the public and of Guardian’s Right: Singapore Prime Minister Lee Hsien Loong with Guardian Principal Pharmacist commitment to patient care,” said Guardian Pharmacy Practice Director Serene Seow. Lee Moh Wah. Astra Celebrates Indonesia’s Independence Day

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Astra Celebrates Indonesia’s Independence Day People

Astra Group companies across Astra President Director Prijono Sugiarto Indonesia celebrated the 65th takes the salute at anniversary of the country’s the Independence Day celebration held independence with a series of flag- at the group’s Jakarta raising ceremonies. headquarters.

At Astra’s headquarters in Jakarta, President Director Prijono Sugiarto oversaw the ceremony, which was attended by a large number of staff from the group’s various business units and accompanied by a choir and orchestra for the singing of the National Anthem.

Group HR Conference Looks at Branding

The 2010 Group Human Resources particular facet of business – in this “Building a deep understanding of Conference attracted a record 170 case the concept of ‘branding’. Using business within the Jardine Human participants from all businesses Mandarin Oriental as the benchmark, Resources community remains a across the Group, with particularly 66 teams took to the streets of Hong key objective of these conferences,” large representations from Astra and Kong to conduct field research on explained Group Head of Human Dairy Farm. some of the most famous brands in Resources, Ritchie Bent. “The use of the world. The findings of this research ‘live’ case studies has proved to be one In keeping with previous years, the subsequently formed the foundation of the most powerful ways of achieving first day was devoted to studying a of the Conference. this goal.”

The Jardine Matheson Group Human Resources community: ‘One team, many businesses' gathered in Hong Kong for their annual conference. St Andrew’s Day Celebrated in Group Offices Jardine Sports Association Events St Andrew’s Day was celebrated in the traditional manner in Jardine Matheson Group offices in Hong Kong, London and Bermuda. Attract Record Turnouts

Scotland’s patron saint was toasted and as is the Jardines’ custom, guests partook of malt whisky from the Wooden Spoon to the accompaniment of the bagpipes. The usual greetings in the form of poems written especially for the occasion were also exchanged between the three venues.

In Bermuda, where over 100 local dignitaries and business people including the Governor Sir Richard Gozney gathered at Jardine House in Hamilton for the ceremony, there was also a poignant rendition of the well-known bagpipe tune ‘Highland Cathedral’. This was by special request from Eileen Wilken in memory of her late husband and former President of Jardine Matheson

International Services, Harry, who died in January 2010 and is much missed by Front: Steve Lo, a Jardine Sports Association (JSA) the Bermuda community. Vice-Chairman, and (back) JSA Chairman James Riley are escorted by Disneyland icons Pluto, Mickey Mouse and Minnie Mouse en route to greet JSA members at their annual social gathering, which took place at Hong Kong Disneyland.

There were record turnouts at two Jardine Sports Association (JSA) events – the annual social gathering, which took the form of ‘JSA_Day+Night Halloween Fun @Hong Kong Disneyland’ and the 2010 JSA Annual Singing Contest.

More than 2,100 JSA members and families took part in the social gathering at Hong Kong Disneyland, a record number of participants.

The event included an exclusive showing of the ‘Festival of Lion King’ show, a haunted evening parade and From left: Pipe Major David Frith of the Bermuda Islands Pipe Band; John Lang, President of Jardine Matheson International Services; and His Excellency, Sir Richard Gozney, Governor of Bermuda. what was claimed to be Hong Kong’s first-ever three-dimensional Halloween fireworks display. Senior Management Appointment There was almost a full house at the Adrian Teng has been appointed Jardine 2010 JSA Annual Singing Contest, Matheson Group Treasurer. Mr Teng joins which had a ‘Sing Along’ theme. the Group from Alvarez & Marsal, where he was a senior director in the Financial The contest was won by ‘Mann 4’ Industry Advisory Services division in comprising Kenneth Lau, Leung Chung London. Prior to that, he worked with Wai, Teddy Cheung and Michelle Wu ABN Amro, Citigroup, and Merrill Lynch from Mannings. Runners-up were in London, Shanghai, Tokyo, New York Ronald Kwok of 7-Eleven and Kenneth and Chicago. Chan of Gammon Construction. The best cheerleading team award was presented to Jardine Schindler for its ‘Sister Act’. 35

Rose-Marie Barton People

Rose-Marie Barton, who has died Huge and Rose-Marie aged 97, was the wife of former Barton in 1939. Jardines Taipan Hugh Barton.

Rose-Marie Meyer was born in Shanghai in 1913 where her Danish father managed his own business, Anderson Meyer & Co, which became the sole agent in China for General Electric. In 1939 she married Hugh Barton who was the son of the former British Consul- General in Shanghai and had just completed his first four-year was most supportive of her husband lives on today through ‘Barton’s period with Jardines. The family in his corporate life at Jardines and Brassie’, the trophy played for returned to Shanghai immediately was well known for her work for the in the annual golf competition after the war and remained there underprivileged in Hong Kong. between Jardines and HSBC and until moving to Hong Kong in the ‘Barton Cup’ for the annual 1953 where Hugh Barton became The Bartons retired in 1963 and Hugh cricket match between Jardines, Taipan two years later. Rose-Marie Barton died in 1989, but the name HSBC and Swires.

Jardines Welcomes China Tax Delegation to Bermuda

Left: John Lang, President of Jardine Matheson International Services (JMIS), presents a copy of The Thistle and The Jade to Wang Li, leader of a tax delegation from the People’s Republic of China which was in Bermuda to sign a Tax Information Exchange Agreement with the Government of Bermuda’s Minister of Finance and Premier, Paula Cox. The presentation was made at a lunch hosted by JMIS for the six-strong delegation and local business leaders at Jardine House immediately following the signing of the treaty.

7-Eleven Singapore Workshop Defines Strategy

7-Eleven Singapore key operators, All those present were involved in private label penetration and merchants, marketers, finance, human brainstorming strategies and action leveraging new technologies for resources and information technology plans to align and support the efficient processes. team members gathered together execution of Dairy Farm’s ten-point for a one-day workshop to learn how strategy plan and the 7-Eleven A follow-up workshop was held to to apply the ‘Pentagon and Triangle’ Singapore strategy map. Areas fine-tune the strategies and action methodology to achieve differentiated highlighted for in-depth discussion plans for incorporation into the 2011 and cost leadership strategies for included serving customers better, budget submission. the business. ready-to-eat solutions, increasing ENTERPRISE AT WORK ... Hong Kong Air Cargo Terminals Ltd

All smiles from the award bidding Hactl team.

Hong Kong Air Cargo Terminals Limited (Hactl) in which the SuperTerminal 1 and Hactl’s operations, but also interview Jardine Matheson Group has recently increased its interest sessions in each of the seven judging criteria. to 42%, has achieved another significant milestone in its constant pursuit of quality excellence as the world’s largest “The preparation for the examiners’ site visit truly single air cargo terminal handling the highest amount of reflected the team spirit of Hactl,” said Hactl Corporate international cargo. Communications Manager Jennifer Lam. “Key representatives from the relevant departments were divided into teams At its first attempt, Hactl clinched the prestigious 2010 with each team overseeing one of the seven judging areas. HKMA Quality Award – Gold Award organized by the Hong The tour was led by different section leaders and each Kong Management Association (HKMA) following a rigorous department/team head introduced his/her respective areas selection process of more than six months, which involved to the examiners and answered their questions.” teamwork at all levels across the company. Having now added the HKMA Award to an ever-growing “The HKMA Quality Award recognizes organizations that list of accolades which, most recently, also includes being have achieved outstanding standards of quality and made a named ‘Air Cargo Terminal of the Year’ for the fourth lasting commitment to the process of quality management consecutive year at the prestigious Supply Chain Asia in Hong Kong,” explained Hactl Executive Director Lilian Logistics Awards and becoming the first local cargo terminal Chan. “It is a tremendous honour for Hactl to become a operator to achieve the IATA-sponsored Cargo 2000 Quality Gold Winner of this highest business accolade.” Management Certification, Hactl is committed to supporting its customers’ growth and leading Hong Kong’s air cargo Hactl, which enjoys a global reputation supported by the industry forward. It also continues to streamline processes unique design and scale of its SuperTerminal 1 operations and enhance efficiency especially in the face of a tougher and its integrated IT-driven solutions and automated operating environment and changing industry landscape. cargo-handling facilities, scored the top rating based on In this respect, the processes involved in achieving these the seven key judging areas. These included Leadership, latest awards have proved invaluable. Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, Process “They have given us the opportunity to review management Management and Results. processes and quality standards and will facilitate the generation of innovative solutions for future service The whole project was driven by Hactl’s Corporate enhancements,” said Hactl Managing Director Mark Communications Team with participation from various other Whitehead. “By constantly attaining higher benchmarked departments. One of the most challenging aspects of the standards of quality, we are confident that Hong Kong will process was the site visit to Hactl by the HKMA Board of continue as the world’s premier air cargo hub, and Hactl the Examiners. This not only involved a comprehensive tour of partner of choice for our customers.” Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com