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Proven Partners Proven People Proven Practice 2019|20+ Yearbook Proven partners Proven people Proven practice 1.3 Board of directors Table of contents Bernita Drenth BA 1 Introduction 4 Bart Harvey 1.1 Helping Ontario thrive 4 MD, MSc, PhD, MEd, FACPM, FRCPC 1.2 Elevating care 6 Dan Gordon PhD 1.3 Impact at scale 8 David Price 1.4 Driving better provider solutions 10 BSc, MD, CCFP, FCFP 2 Proven partners 12 Helen Stevenson BCOM, MSM, ICD.D 3 Proven people 14 Hugh MacLeod 4 Proven practice 16 MA 4.1 Supporting better patient outcomes 16 John Yip 4.2 Enhancing the provider experience 18 MBA, ICD.D 4.3 Creating solutions during COVID-19 20 4.4 Moving at the pace of the pandemic 22 4.5 Modernizing delivery 24 4.6 Improving pain and MSK management to 26 safely reduce opioid prescriptions 4.7 Addressing the realities of mental health 28 4.8 Improving cancer care through guideline reviews 30 4.9 Tailoring care for our aging population 31 4.10 Promoting compassionate care in women’s health 32 4.11 Bridging gaps in early Lyme disease treatment 33 4.12 Collaborating to connect care 34 This yearbook focuses on work completed between April 2019 to September 2020. 5 Proven practice, people and partners 35 2 THE CENTRE FOR EFFECTIVE PRACTICE 2019–2020+ YEARBOOK 3 1.1 Helping Ontario thrive Tupper Bean, Executive Director Bernita Drenth, Board Chair The provision of care in Ontario has shifted. Year over year, the Centre for Effective Practice uniquely positions It’s a simple statement that speaks to a new opportunity that the CEP can itself to drive practice change based on policy and system-level needs. best deliver based on our proven partners, people and practice. Through various partnerships and projects, it has proven to successfully help providers incorporate the latest recommendations and guidelines As an agile organization, we moved quickly through the onset of the into their practices. COVID-19 pandemic to advance the province’s patient-centered mandate. The entire CEP team strategically rallied to support providers by Especially in today’s unprecedented environment due to COVID-19, the developing an accessible and comprehensive COVID-19 Resource Centre, CEP’s reputation for swiftly providing trusted, evidence-based clinical including timely one-on-one clinical education (academic detailing). information is highly recognized. The CEP’s clinical resources and supports are examples of its nimble work impacting the provision of Recognizing that effective health care stems from patients and not one care. From targeted, ongoing partnerships with other system leaders pandemic, we maintained our lens on providers and the Ontarians like the Ontario College of Family Physicians and the Nurse Practitioners’ accessing care, and evolved critical resources. Mental health, high Association of Ontario, to 97% of surveyed providers reporting an unemployment rates, medication adherence, poverty and social increase in their clinical confidence because of them, the CEP's impact is determinants of health were all addressed through our online and prominent across every corner of the province. up-to-date resources. Another CEP project proven to drive change is its one-on-one clinical Since 2019, we developed 28+ clinical tools, resources and programs, led education (academic detailing) for family physicians. Family physicians 915+ one-on-one education visits, supported the processing of 117,000+ who participated in one-on-one education about opioids had a 37% e-referrals, and completed 623+ cancer guideline reviews. In our role improvement (compared to a group that didn't participate) in reducing as the trusted source for clinical and practical primary care, we also the opioid doses for their patients over an 18-month period. This type of conducted guideline reviews and eHealth initiatives to support frontline personalized educational outreach by pharmacists for family physicians workers in their targeted patient focus, especially during times of crisis. has not only informed providers but also impacted behavior change. This CEP yearbook catalogues the initiatives that help those who access From opioids to COVID-19, the CEP adapts and innovates to drive and provide our services, the breadth of clinical tools we develop through change, ensuring primary care is at the forefront. On behalf of the CEP’s our rigorous processes, and the partners who bring practice to people. Board of Directors, I continually stand by the CEP’s work and cannot As Ontario’s health care continues to evolve - be it in a pandemic or wait to see what’s beyond the horizon as we reimagine primary care for otherwise - proven, effective resources, delivered by expert people the future. working in partnership, are key to successful patient outcomes. We’re humbled to implement the standards of care that advance Ontario’s health care and are focused on expanding its proactive future-forward approach. 4 THE CENTRE FOR EFFECTIVE PRACTICE 2019–2020+ YEARBOOK 5 1.2 Elevating care We're helping Ontario enhance health care through four key concepts. 10 million+ patients benefit 98% of providers give us a each year UNPA thumbs up T RA Across our clinical tools, one-on-one clinical education EN L We offer real-time provider support through digital tools, I S LE and guideline reviews, we help providers help Ontarians T AT L or one-on-one education by other trained and experienced A ES I E P S D be healthy. For example, over 18-months, our one-on-one R M F providers. When surveyed, 98% of providers reported that O A education reduced opioid doses by 37% compared to a E C C P our tools and resources increased their knowledge of the T T T R matched control group. T I O evidence. Similarly, 98% of providers who participated in U O E V O N B one-on-one education were satisfied with their visit. I D E R PATIENT D B E E 80% return on investment M Patients provide feedback T R T We’re driving a sustainable health system by optimizing E O By proactively engaging dozens of patients with lived R F resources. As a result, the CEP’s programs and services N experience, our team and leading clinicians develop tools V I have generated at least an 80% return on investment. For A T that are informed by patients themselves. Alcohol use L N example, with even a modest adoption rate, our CORE Back U E disorder, Lyme disease, women-centred HIV and manual E TI Tool can save the province over $950,000 per year. PA therapy for MSK pain are just some of our patient-centered tools that have promoted a proactive, comprehensive patient care plan. 6 THE CENTRE FOR EFFECTIVE PRACTICE 2019–2020+ YEARBOOK 7 norThErn onTario norTh bay 1.3 peterborough orillia Impact at scale Our impact across the province is proven. Through a variety of sudbury primary care supports, we have a strong presence throughout Ontario Health Team regions. Here is a sample of the work we provide to support different regions in Ontario. Muskoka algoMa Ottawa-chaMplain Western york rEgion barriE souTh lakE duffErin-calEdon Ottawa; Ottawa EasT norTh ToronTo norTh ETobicokE, braMpTon and arEa Eastern york and norTh durhaM halTon huron pErTh norThuMbErland CEP'S PRESENCE counTy One-on-one clinical education (academic detailing) guElph Clinical lead(s) for tool(s) scarborough Clinical working group member(s) for tool(s) caMbridgE norTh duMfriEs Digital integration wEsTErn onTario (EMR testing, eReferrals, etc.) Mississauga; Provider(s) who contribute niagara ToronTo EasT; to tool development norTh york chaThaM-kEnT Clinical tool implementation burlingTon haMilTon 8 THE CENTRE FOR EFFECTIVE PRACTICE 2019–2020+ YEARBOOK 9 1.4 Driving better provider “I find your tools invaluable and share them with my colleagues” DR. SALLY SHARPE solutions YORK, ON The CEP is the leading primary care tool producer and reviewer of clinical guidelines in the province. Leading primary Throughout our development process, we have more direct provider involvement, unmatched rigour and care clinical tool higher quality, which allow us to develop the province's most trusted clinical tools, resources and services. producer 28+ Direct provider involvement tools developed 68% FAMILY PHYSICIANS PARTICIPATING NGAGEMENT TY BY E PE IN ONE-ON-ONE CLINICAL EDUCATION VIDER PRO TYP BY E AMILY PHYSI % F CIA 59 NS 17% 10 million+ patients reached FOCUS GROUP AND PROTOTYPING PARTICIPANTS 836+ providers directly engaged on topics S R E 11% N CLINICAL WORKING GROUP MEMBERS O I T I T C A Providers love and R P E S share our tools S R UR E N ID 38% V RO R P THE 2/3 3% O of primary care providers 2% access our site each month ACADEMIC DETAILERS 2% CLINICAL LEADS 10 THE CENTRE FOR EFFECTIVE PRACTICE 2019–2020+ YEARBOOK 11 2 PROVEN PARTNERS COVID-19 MENTAL HEALTH Provincial Primary Care Mental Health and Addictions Across healthcare partners Advisory Table Department Leadership Advisory Panel (MHLAC) of Family Medicine, McMaster Ontario's Mental Health and Addictions Every year, we do more by working with dozens of stakeholder organizations from across the system University Department of Family Leadership Advisory Council Ontario Family to provide value that impacts providers and their patients daily. The diagram below illustrates who and Community Medicine, Caregivers' Advisory Network Addictions and Mental we've worked with on recent initiatives. University of Toronto The Health Ontario Family Physician in the Department Upstream Lab The Health of Family and Community Medicine at the University Line of Toronto Hawkesbury & District General Hospital National Native Addictions Partnership Foundation DIABETES Project ECHO – Mental Health Canadian Mental Health Association: Ontario College of Family Physicians Diabetes Canada of Canada Patient Education Committee Sunnybrook Health Sciences Addictions and Mental Health Ontario Centre Mount Sinai Canadian Paediatric Society CADDRA Hospital St.
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