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Ardrey Memorial Auditorium Ashurst Hall & Kitt Recital Hall

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Ardrey Memorial Auditorium Ashurst Hall & Kitt Recital Hall Ardrey Memorial Auditorium Ashurst Hall & Kitt Recital Hall Employee Handbook Page | 1 Introduction Welcome to the Auditoria (Ardrey Memorial Auditorium, Ashurst Hall, and Kitt Recital Hall) staff. This handbook has been prepared for you as a guide to the policies, procedures and rules of the Auditoria. The Auditoria are multi-purpose performing arts facilities dedicated to serving Northern Arizona University and the Flagstaff community. The majority of events that occur in the Auditoria are College of Arts and Letters (CAL) and School of Music related. We also serve a variety of patrons including: on-campus user-groups, community groups, touring groups, and the Flagstaff Symphony Orchestra. Events occurring in the Auditoria include concerts, recitals, lectures, banquets, dance performances, operas, conferences, touring shows and other public functions. Northern Arizona University is a well-managed community. Its management is committed to providing excellent services and has encouraged efforts to improve service quality in all departments and organizations. This approach has allowed the Auditoria to positively address our human and physical resources and has supported an environment that encourages excellence. The Auditoria comprise a unique organization within CAL. The Auditoria has set forth the ideals we, as a crew, are dedicated to achieving. As an organization we prize excellence. We are a group with selective membership and everyone that is a member has a desire to belong. If individuals choose to belong, there are expectations and standards of behavior that need to be met. We, individually and collectively, care about the well being of our fellow crew members and are concerned with preserving the well being of our organization. The Auditoria serve the common good of the members and our customers - the public. Page | 2 Rules and Regulations The following list of rules and regulations represent the conduct standards for crew members of the Auditoria. The basis for these regulations is the following policy: Every member of the Auditoria staff is expected to operate in a highly self-disciplined manner and is responsible for regulating his/her own conduct in a positive, productive and mature manner. Failure to do so will result in disciplinary action ranging from counseling to dismissal. All Crew Members Shall: 1. Follow the written rules and regulations of the Auditoria. 2. Use their skills and training to ensure the safety of the public and fellow crew members. 3. Conduct him/herself in a professional manner in order to promote a positive NAU/Auditoria experience for all users. 4. Crew members will conduct themselves in a professional manner and follow instructions in a positive, cooperative manner. 5. Keep him/herself informed and educated on all policies and procedures of the Auditoria and the University. 6. Operate equipment safely and use good judgment. 7. Show up to work on time and properly dressed. 8. Bring any concerns, issues or requests directly to the attention of the Technical Director and/or the General Manager. 9. Be able to consistently execute the needs of the job in a timely and efficient manner. 10. Stay on task and working productively. When finishing a task, crew members will ask for the next task rather than waiting for the next task to be assigned. 11. Follow all University and State regulated Safe Working and Learning Environment Rules and procedures. (See Page 7) Work Hours: Being a crewmember requires flexible work hours dependent on event schedules. The majority of events will be during the evening and on weekends. Students are, however, limited to 60 hours per pay period (30 hours per week) during the regular school year. A standard pay period is every two weeks, commencing 8:00am Monday and concluding fourteen (14) days later on Sunday at 12:00 midnight. The standard pay period is flexible due to holidays and/or scheduling changes. Page | 3 Crew Shift Scheduling: WhentoWork.com is where you find out about and sign up for upcoming events/shifts. The crew schedule indicates the name and type of event, number of staff needed, dress code, and estimated length of shift. A new schedule is posted each week, three weeks in advance of events. It is advised that you regularly check WhentoWork.com as the schedule can change daily. Each crewmember will need to sign up for shifts on a first-come-first-serve basis. Shifts are not typically assigned; however, beginning with shifts two weeks out you may be requested and/or required to work specific shifts based on your availability. On some occasions shifts will be assigned due to specialized technical needs or to ensure shifts are filled. Crew members are not allowed to sign up for duties that they have not been trained to perform. Once you have signed up for a shift, you are responsible for it. If you sign up for a shift and are unable to work it, YOU MUST find someone to replace you who is trained to perform the duty required for that shift. The Technical Director can answer any questions about shifts and shift conflicts. When possible, we will try to be flexible with the call times, to accommodate your needs as well as those of the user group. Frequently, shifts will be posted for training, maintenance, and special projects outside of the regular crew schedule. If you sign up for training or maintenance time, these shifts are treated like any other, and your attendance is mandatory. If crew members are not signing up for shifts then the Auditoria staff reserves the right to assign crew if they have not requested time off or do not have class scheduled. Crew members are responsible for checking email and WhentoWork.com to stay informed of when they are assigned shifts. If a crew member is assigned a shift and unable to work the shift due to a conflict, the crew member must alert the Event Coordinator immediately. In most cases, the crew member will be responsible for finding someone to cover the shift. Crew members should respond to phone messages/emails left for them within twelve (12) hours as a professional courtesy and responsibility of your job. Failure to do so may result in disciplinary action. It is mandatory for employees to work a minimum of six (6) hours a week (provided there are enough shifts posted). If your class schedule or availability changes, we need this information immediately. Any periods of unavailability need to be reported & requested three (3) weeks in advance. (This includes any two (2) consecutive weekends.) If you cannot work a shift that you signed up for, it is YOUR responsibility to fill it. Time: We keep track of the hours you work and track the use of supplies and equipment usage via stage manager reports and NAU’s Web Clock via LOUIE. In order to be paid for a shift, you must correctly sign in and sign out for the event you are working. You are responsible for signing in at the beginning of the shift and out at the end of the shift in order to be paid for the hours worked. Instructions on how to do this will be included in the first house training session, and can be found at nau.edu/its/learn/hourly-employee-timesheet/. Page | 4 Payroll: The Auditoria Management is responsible for determining the pay rate that each employee receives. The amount that an employee gets paid is determined by commitment, training, qualifications and leadership. There are no set pay rates. All payroll questions and concerns need to be brought directly to the General Managers attention. Payroll is processed every two weeks and timesheets are due into the office no later than 8:00 am the Monday of each pay check week. A payroll schedule is posted on the NAU Human Resources webpage. Class Attendance: Attending classes is your primary responsibility as a student at Northern Arizona University. When you sign up for a particular shift, you are agreeing that you will be available to work for the entire shift with no conflicts that might keep you from completing the entire shift. Due to the nature of theatre work, it is extremely unlikely that we would be able to excuse you from a shift in order to attend class. Know your schedule thoroughly and sign up for shifts according to your availability. If you have some time around your class schedule and a shift needs to be filled, please discuss this with an Auditoria staff member. Do not pick up a shift if it would require you to miss class or any part of a class. Work Breaks: Your immediate supervisor will authorize work breaks during an event. Supervisors will do everything in their power to ensure breaks for you at reasonable intervals whenever possible. Please remember, NAU is a non-smoking campus. It is the policy of the Auditoria that smoking will not be allowed during any event unless you are given an authorized break and your position is covered by another staff person. The stage areas will not be left unattended for any reason when performers are present. All smoking must take place off of campus property. Uniforms: All members of the Auditoria crews, when on shift, shall wear the appropriate uniform as defined below. All members are responsible for obtaining and maintaining, in a presentable condition, the uniform items required for their assignment. Faded, worn or damaged clothing is not acceptable. Performance/Rehearsal/Lecture/Banquets: Auditoria Staff black polo shirt, black trousers, black belt, black socks and black shoes (NO OPEN TOES OR HEELS) name tag and position tag. This is the uniform for ALL events in the halls that have participants.
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