The Warwickshire Directory 2013/14 Adult Care and Support Services

Burton Dassett Country Park

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with Do you need a Helping Hand?

Home care...from 30 minutes “We are incredibly fortunate to have such to 24 hours per day. dedicated people, like the staff at Helping Hands, At Helping Hands we have been providing award winning caring for the vulnerable and elderly members quality home care since 1989. Still family run, we apply our of the communities.” local knowledge and 23 years of home care experience to Lisa Carr, Director of offer one to one care that enables you or your loved one to Great British Care awards remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge. So if you are looking for extra support for those everyday tasks that are becoming a little more difﬁcult, then we’re here to help - from as little as half an hour to 24 hours per day.

To ﬁnd out how we can help, please call: 0808 180 1045 or visit www.helpinghands.co.uk Contents

Welcome from Warwickshire County Choices if you cannot live at home Council (WCC) 4 33 Housing with care (extra care housing) 33 One Stop Shops - Warwickshire Direct 5 Care homes - definitions 35 Areas covered by this Directory 5 Care homes checklist 36 Support for carers 5 Supported living for people with disabilities 39 This Directory’s helpline 39 Getting out and staying active 6 Social care assessments, support plans Day services 6 and personal budgets 40 Use your local leisure centre 7 Travel in Warwickshire 7 Are you eligible? 40 What is a social care assessment? 40 Your recovery 8 Your financial assessment 41 Being admitted to and leaving hospital 8 Local charges 43 Warwickshire reablement service 9 Self-funding advice 44 Occupational therapy 9 Your care, your choice 45 Help to live at home 11 Self-directed support and personal budgets 45 Home care 11 The Warwickshire Association of Care Independent home care providers 13 Homes 48 Home care agency checklist 15 Home care providers 17 The NHS is changing 49 Equipment and adaptations 22 Useful local contacts 49 Smartcare - assess yourself on-line Care homes and care homes with nursing 53 for equipment 23 Meals service 24 Warwick & Leamington Spa 53 Making life easier in your home 25 Nuneaton 55 North Warwickshire 58 In the living room 25 In the bedroom 26 Rugby 61 In the kitchen 27 Stratford-Upon-Avon 65 In the bathroom 28 Indices 68

Health and wellbeing 29 Adult Social Care Glossary. To help you understand any social care terms please see our glossary: www.warwickshire.gov.uk/supportforadults Safeguarding adults 29 (downloads and documents) Services for people with sensory impairments 29 Mental health 30 Dementia services 30 Residential dementia care checklist 32

The end of life care strategy 32 Ragley Hall in Alcester

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Warwickshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Warwickshire County Council nor Care Choices can be held responsible for any errors or omissions.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Welcome from Warwickshire County Council (WCC) This Adult Care and Support Services Directory aims to variety of settings. explain how you can get the support you need to enjoy Warwickshire Council County (WCC) has a duty to carry the best quality of life for as long as possible by guiding out care assessments - considering what sort of help and you through the care options available. support someone needs. These are sometimes called an A joined up approach to supporting people in need is ‘assessment of your needs’. Once this has happened, we resulting in further integration between health and social will make a decision about whether you are eligible for services and more person-centred care for people in funded support. Warwickshire. We can provide information on a range of services The independent sector is particularly strong in the to help people live independently in their own homes, county, offering a wide range of specialist services in a including care in a care home or care home with nursing. Help with support Support can mean different things to different people. into accommodation with care services on-site might suit For example, you could benefit from hiring your own you. You may just want to be able to socialise with friends personal assistant to support you with personal things, regularly by doing an activity you enjoy? All these options, like having a bath, washing or getting dressed, cooking along with some others, are discussed in the following and eating meals. Alternatively, the benefits of moving pages. Looking for care or support? Warwickshire Directory of Services The County Council’s online Warwickshire Directory location, keyword or to browse through the navigation provides information on a range of services in relating to find what you are looking for with the ability to: leave to adult, children and young people’s social care. It feedback on providers; compare services; and create and currently holds over a thousand entries about local save a shortlist of services for future reference. organisations, groups and agencies that provide activities, You can find our online Directory at: http://directory. advice, services and support for you - with more being warwickshire.gov.uk/ added all the time. The Directory allows you to search by Online Self-Support for Adults Online Self-Support is a new website that connects care needs. Based on the identified needs, it then to the newly re-designed Warwickshire Directory. automatically searches the Warwickshire Directory for The site aims to give people with care needs previously the relevant information, suppliers, products and services unparalleled levels of choice and control over the services that they may need. and support they can access to meet their care needs. You can access Online Self-Support on the link below: The Self-Support website works by using clever, easy- https://apps.warwickshire.gov.uk/SelfSupport/ to-use, questionnaires to identify a person’s particular Paying for care Following an assessment from Warwickshire County own care and support arrangements. Alternatively, we Council, if you are eligible for support, you will be entitled can manage your budget and arrange your support for to a personal budget (explained further on page 45). In you. the past, we might have provided a service directly to you. If you’re thinking about buying your own support- this Now, you can choose to manage your personal budget is called ‘self-funding’ - then the information on page 44 via a direct payment. This will enable you to make your may help to find the best service for you. Care options The wide range of care and support options available in Comprehensive lists of care homes and care homes Warwickshire are discussed in detail over the following with nursing begin on page 53. They explain what sort pages, from care in your home, community support of care each home is registered to provide, along with and housing options through to advice about looking contact details. They are broken down into regions and for residential care. Specialist care services, including feature all specialist care providers. A colour-coded key dementia, are also explained. will guide you to the services provided by each home.

4 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH One Stop Shops – Warwickshire Direct

Warwickshire Direct gives you access to County Council To find out more about Warwickshire Direct including and partner organisations’ services. This can be either details of One Stop Shop locations, the Customer Contact face-to-face, via telephone or on the internet. Our Centre, or to access services directly on the internet customer service advisers are specially trained in the please visit our website: www.warwickshire.gov.uk/ wide range of services on offer and will try to resolve your warwickshiredirect. query. To speak to someone in person you can access one of our One Stop Shops, which are located within the community. Alternatively you can telephone our Customer Contact Wendy Fabbro Centre on 01926 410410. Strategic Director, People Group • Monday - Friday: 8.00am – 8.00pm The People Group brings together the former social care Directorates of Adult, Health and Community Services and Children, Young People and Families. • Saturday: 9.00am – 4.00pm

Areas covered by this Directory

Polesworth

This Directory is divided into the geographical areas Atherstone indicated on this map. Nuneaton

Care providers by area start on the following pages: Bedworth

Warwick / Leamington Spa Page 53 Rugby

Nuneaton Page 55 Kenilworth Dunchurch North Warwickshire Page 58 Leamington Spa Warwick Rugby Page 61 Southam Alcester Stratford-Upon-Avon Page 65 Wellesbourne Stratford-Upon-Avon County-wide home care providers Page 17 Bidford-on-Avon Kineton

Shipston on Stour Support for carers

Carers provide unpaid care by looking after ill, frail or administers the Carers’ Emergency Card scheme, which disabled family members, partners or friends who could provides emergency contact numbers in the event of not manage without their help. carers being temporarily unable to continue in their Caring can be very rewarding, but it can also be caring role e.g. due to sudden illness or travel delays isolating, physically and emotionally tiring and trying preventing their return home. to find the information you need can sometimes be Guideposts Carers Support Service can be contacted on: frustrating. 0845 600 9980 or 02476 385888 or at Warwickshire County Council has commissioned www.guidepoststrust.org.uk/warwickshire/ or Guideposts Carers Support Service to provide information, www.guidepoststrust.org.uk/warwickshire/carers- advice, a quarterly newsletter, training, group and one- services/ to-one support and a listening ear. This service also Financial information and advice for carers

Every year, an estimated £740 million in carers’ allowances goes unclaimed. The benefits system is complicated and finding out what you are entitled to can be difficult. Useful information can be found on the Carers UK website: www.carersuk.org. National helpline: 0808 808 7777.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 5 Employment

Making relatively small changes in a carer’s working life For carers looking to find work, Job Centre Plus offers such as later arrival times or reducing hours can help to specific support and help with travel expenses and make a caring role more manageable. Information and replacement care to enable carers to attend training and advice on how to go about requesting flexible working interviews. For more information contact your local Job from employers can be found at: Centre Plus or go to: www.warwickshire.gov.uk/carers. www.gov.uk/carers-allowance/overview

Concessions for carers A lot of businesses, especially in the leisure industry, offer carers in Warwickshire on our website: concessions for carers such as off-peak discounts or free www.warwickshire.gov.uk/carerconcessions tickets for accompanying carers. If you’re not sure what Some of the offers are for carers to enjoy by themselves, you want to do, or what you can afford to do, then you others can be enjoyed with the person you care for. might want to check out the promotions and offers for

Young carers

A young carer is someone under the age of 18 who Young carers can contact the service themselves or can helps look after someone who has a physical or learning be referred by their parents or someone who knows them, disability; a serious illness; mental ill health; a dependency for example a teacher, social worker or health professional. on alcohol or drugs or anyone with HIV/Aids. The person The project employs experienced, friendly staff who meet cared for may be a parent, grandparent, brother, sister, with young carers to find out what would best suit their other relative or a close friend. situation. There are regular activity sessions and a chance to The young carers project talk about any issues or just to have a break and some fun. (www.warwickshireyoungcarers.org.uk) supports For more information about all carer support services children and young people in their caring role through please visit our website: www.warwickshire.gov.uk/ the provision of information, advocacy, practical advice, carers or call: 01926 410410 a range of other support services and emotional support. Getting out and staying active

Day services

We understand that you will want to stay as active and • looking in the Yellow Pages – particularly under independent for as possible for as long as possible. Our charitable, voluntary and social services and welfare aim is to promote independent living for our customers organisations; by providing a broader mix of services so that they have • asking at your local library or church; or more choice and control in their lives. If you are assessed as needing social care support service you may be given a • if you are a person with a learning disability, you can personal budget. This will give you greater flexibility about visit one of our six Community Hubs. how, when and where your support is provided. Our Community Hubs are located at: Our aim is to involve people more in their local Atherstone Hub community, moving away from large, building-based- 106 Long Street, Atherstone CV9 1AN centres, to enable customers and carers to have a broader Hub Adviser: Maxine Bennett range of activities and a more fulfilled life. You can find Email: [email protected] more information about local organisations, groups and Tel no: 07436 034502 agencies that provide day activities and services by: Nuneaton Hub • looking on our online Warwickshire directory; Powell House, Church Street • looking on the Care Choices website: Nuneaton CV11 4DS www.carechoices.co.uk; Email: [email protected] Tel no: 02476 349561 >>

6 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Day services continued

Rugby Hub Leamington Spa Hub 35-37 Albert Street, Rugby CV21 2SG Leamington Spa Town Hall Email: [email protected] The Parade, Leamington Spa CV32 4AT Tel no: 01788 536247 Hub Adviser: Donna Davies Email: [email protected] Studley Hub Tel no (mobile): 07436 800954 Studley Village Hall, Studley B80 7HJ Hub Adviser: Trevor Underwood Email: [email protected] Tel no: 01527 854489 Stratford-Upon-Avon Hub Stratford Cricket Club Swans Nest Lane, Stratford-Upon-Avon CV37 7LS Hub Adviser: Jessica Tunley Email: [email protected] Tel no (mobile): 07436 800956

Use your local leisure centre

To find your local leisure centre, please see your local • Warwick District Council. district or borough council’s website. www.warwickdc.gov.uk • North Warwickshire Borough Council. www.northwarks.gov.uk • Nuneaton and Bedworth Borough Council. www.nuneatonandbedworth.gov.uk • Rugby Borough Council. www.rugby.gov.uk/site/index.php • Stratford-Upon-Avon District Council. www.stratford.gov.uk Travel in Warwickshire

For information on: Telephone: 01926 412987 • bus timetables; Email: [email protected] • rail services; Transport Operations • coach services; PO Box 43 • cycling and rail travel; Shire Hall, Warwick CV34 4SX • flexibus services; and • park and ride services, For more information please visit our website: www.warwickshire.gov.uk/outandactive or call: please visit our website: www.warwickshire.gov.uk/ 01926 410410. publictransport or contact us on:

Search online for the right care Publishers of Care Select

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to ﬁnd what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 7 Your recovery

Being admitted to and leaving hospital

If you need to be admitted to hospital, the nursing and medical staff will see you shortly after your arrival and ask you questions about your health and home situation. Once a treatment has been agreed, you will be told how long you may be in hospital. However, this will be kept under review as the timing for your discharge from hospital may change depending on your recovery. If you know that you need to go into hospital, it will be important that you make arrangements for the care of your property and pets while you are away. You should also consider: • how your benefits may be affected. The Department of Work and Pensions provide information about how a hospital stay affects benefits (www.dwp.gov.uk); could be referred to the reablement service (explained • how you can ensure that your essential bills are paid further on page 9), if you are eligible, where you will be e.g. your gas, electricity, rent, while you are away, so supported to safely and gradually undertake everyday that you do not encounter problems when you return living tasks in your own home, for example, cooking, home; and dressing over a period of up to six weeks. You will then be assessed and, if eligible, and there is an on-going social • how to organise your return home. care need, your social care practitioner will work with you With your agreement, and where appropriate, a referral to produce a support plan. will be made to the hospital social work team who can If you are unable to return home, even with help, you make an assessment of your needs. It is important that you may need to consider your longer term plans. However, tell them your views and wishes for the future. If you have you cannot generally stay in hospital whilst you are doing someone who helps to look after you, for example family this, as the hospital will need to be able to provide care or friends, their views, with your permission, will also be to others in need of urgent treatment. By continuing to considered. They will also have the opportunity to have occupy a bed in a hospital when you no longer need it, their own needs assessed through a carer’s assessment. you are preventing someone else receiving the treatment Sometimes we may need to visit your home. This is to they need. allow us to assess what services and/or equipment will Not everyone will need this detailed assessment of help you when you are discharged from hospital. their needs as some people can go home from hospital Some people may return home from hospital with without any support. Others may have family and friends support. This could be provided by adult social care and/ who can help out for a short time until they feel able to or NHS health teams depending on their needs. You cope on their own again.

Recovery A range of services may be provided that will help arrangements can be made in the meantime. you recover when you leave hospital. These could be therapists, care assistants or nurses and they may be What if I need a permanent place in a care home? provided in your own home, or another supported If it has been agreed that your needs would be best environment, such as a care home for a short period. met in a care home (including care homes with nursing) you will need to find a home that you can move to What if I can’t go home immediately? immediately. This may not be your first choice of home You may not be able to return home immediately and you may want to consider moving again at a later because of practical difficulties, or important decisions date. needing to be made about your future. You will not be Sometimes it is not possible to find a vacancy in your able to stay in hospital whilst these things are being preferred area immediately and in these circumstances sorted out. The team looking after you will explain what you will be expected to move further afield. This applies >>

8 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Recovery continued to everyone whether they fund their own care or if it you may have to pay for the service in full or make a is funded by the local authority. Your social worker or contribution to the cost of this service. You will need to the discharge liaison nurse will provide you with any have a financial assessment if you need or want us to fund assistance/support in finding a home, or you can get all/part of the service and your social worker will be able information about homes in Warwickshire in this Directory to explain any charges to you. (lists start on page 53) or by contacting the Care Quality We understand that some people may not wish to Commission (CQC), which has national as well as local provide details of their financial situation and in these information (www.cqc.org.uk). cases the services will still be offered, but you will be Will I have to pay? asked to pay the maximum charge. If you are likely to require a significant amount of health care on a There is no cost to the individual for any assessment. If we continuing basis you will receive an assessment and provide a service, or arrange it for you on leaving hospital, information about your rights and entitlements.

Warwickshire reablement service

The reablement service is designed to help people on-going care and support needs can be met and find out regain the skills and confidence they need to live if any financial assistance is available. independently at home, particularly after an illness or after This service is only available to people who are eligible. staying in hospital. reablement will not be suitable for everyone as some It is available for up to six weeks. The aim is to assist people may still need a higher level of care. you to manage your daily activities like washing, dressing, cooking and shopping. The reablement service will also advise you about safety issues to help you reduce the risks of falls, for example. Reablement may well reduce your need for ongoing support services by improving your practical abilities so that you can do more for yourself. It has been introduced nationally and aims to keep people away from hospital services and the need for ongoing support, such as residential care services. At the end of the reablement period, you may be able to live at home without any support. You may need ongoing care, if so, a package of care will be agreed and a support plan will be drawn up. You will be offered a financial assessment at the end of your reablement programme and will be able to discuss with your care practitioner how your

Occupational therapy

Occupational Therapists (OTs) and Occupational Therapy • strategies on managing disabilities; Assistants (OTAs) work with people who find it difficult to • therapeutic interventions; maintain an independent life, particularly in the face of • specialist equipment; and increasing disability. OT practitioners work with people with physical and/or learning disabilities from the age of • home adaptations. 18 years upwards. They also take into consideration the The OTs are employed in different services within Adult needs of carers whether formal or informal. Social Care e.g. learning disability, older people, physical The OT practitioners carry out specialist OT assessments disability, housing teams, reviewing, reablement and the delivered via the self-directed support process, working in Integrated Community Equipment Service (ICES). They line with the ‘Fairer Access to Care’ (FACS) framework, to work very closely with their colleagues in Adult Social ensure eligibility for services. Care, NHS and the District and Borough Councils. The services are provided across the county. There is within OT practitioners will provide: children’s services an integrated Health and Social Care • advice and information; OT service working with children and young people >> 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 9 Occupational therapy continued predominately with physical disabilities from 0 - 18 years. • recommending minor building adaptations such as There is also an Integrated Disability Service (IDS) based at grab rails; or Saltisford for South and Lancaster House (North). • recommending grant support for major adaptations to Occupational therapists are regulated by the Health make your home more suitable for independent living. and Social Care Professions Council (www.hpc-uk.org), and are required to meet standards of proficiency in For more information please visit our website: order to maintain their registration to practice. OTs are www.warwickshire.gov.uk/yourrecovery or call: also required to comply with the Code of Ethics and 01926 410410. Professional Conduct of the College of Occupational Therapy. Firstly, they, or one of their team, will talk to you to get full information about your needs. This may result in: • referring you to a more appropriate service; • giving you advice over the telephone; • arranging to visit you at home; or • a combination of these actions. The occupational therapist or occupational therapy assistant will work with you to agree a plan of action that meets your needs. This may be through: • suggesting alternative ways of completing a task; • loaning specialist equipment;

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Home care

Home care is personal and domestic care that helps keep people safe and comfortable in their own home. This could mean helping customers to get up in the morning and go to bed in the evening. Home care does not provide nursing care, which requires the specialist skills of a qualified nurse. Who can receive home care? • Are there different rates for weekends/evenings? We will work with you to assess your needs. If you are • Are there any extra charges i.e. for the carer’s travelling eligible, an appropriate package of care is put in place. expenses? All our home care customers are regularly reviewed and care packages are updated accordingly. • What sort of services do you provide? If you do not qualify for a service funded by us, we will • Will somebody visit me before the service starts? If you offer advice and information about possible alternative provide me with a service, can I contact you out of help. office hours? If so, how? • Are your carers trained? Who pays? If you have savings of £23,250* or over, or are a couple • Do you take up references on your carers? with £46,500* or over, you will have to pay the full cost of • Have your carers been subject to a Criminal Records your care. For more information please see page 44. Bureau (CRB) check? • Are you registered with the Care Quality Commission (CQC)? Organising your own home care If you are thinking about arranging your own home care Further questions to consider appear in the home care it is a good idea to ask any agencies you approach the agency checklist on page 15. following questions: * Figures mentioned here may change after April 2014. 1HHGD+HOSLQJ+DQG"

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>ĞĂŵŝŶŐƚŽŶ^ƉĂκλσμπξμρξμν͗^>ĞĞĂŵŝŶŐƚ ƚƌĂƞŽƌĚκλρςσομκσσκ͗ZƵŐďǇκ λρςςξξκκλμμ ĞŵĂŝů͗ŚŽŵĞĐĂƌĞΛĐĂƌĞďƵƌĞĂƵ͘ĐŽ͘ƵŬ ǁǁǁ͘ĐĂƌĞďƵƌĞĂƵ͘ĐŽ͘ƵŬ Live-in Care from £675 per week

Search online for the right care The alternative to Care Home admission. Care Choices has a comprehensive website Live-in Care enables anyone with care needs to of care, searchable by county, postcode or continue living in their own home with a region. Whether you’re looking for care in round-the-clock care worker. the home, housing with care, a care home or nursing home, you can search online to ﬁnd what’s available in your given location.

Visit www.carechoices.co.uk 08000 121 247 | www.liveincare.info and start your search today. Warwick - 01926 702 287

12 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Independent home care providers ADVERTORIAL

Care in your own home is often referred to as either are properly referenced, and are eligible to work in the domiciliary or home care. UK prior to them visiting your home. Ask the service Given the choice, many people prefer to stay in provider to show evidence that the carers they introduce their own homes surrounded by their possessions are compliant with the legislation, and check their latest and near-to their family and friends. This, of course, CQC report at www.cqc.org.uk or call the CQC on applies to everyone whether they are elderly and frail, 03000 616161. convalescing, have a physical or learning disability, or have dementia. The range of care available is varied and Paying for home care each client should be involved, and agree, with the care Domiciliary care for social needs is often funded in part provider, a care plan, which states their needs and the or whole by the local authority, or alternatively private expected outcomes. arrangements can be made with service providers. The Domiciliary care is usually arranged in a manner majority of social services funded care is contracted dependent upon needs: out to private companies, rather than the internal local authority service. Low level domiciliary care – Fees for services vary, a good service provider will be this may be to assist with household chores such able to provide you with a detailed cost breakdown prior as shopping, cleaning and assistance with food to the commencement of any service. preparation. It may also involve a carer accompanying Most service providers will accept clients who pay clients on trips out and even holidays. Calls from carers using Direct Payments (discussed further on page 46). can be flexible and assistance can be given for as little as You will still need to have an assessment of your needs, 15 minutes or when the client needs. and if you are eligible, you can decide whether you Medium level domiciliary care – would prefer to arrange the services yourself. If you in addition to low-level care this will normally involve do not meet your council’s eligibility criteria, you must personal care (assistance with washing, dressing etc), organise your own care as a ‘self-funder’. Listings of and/or one carer to assist with mobility. Clients may home care providers start on page 17. See page 44 for wish to have a carer sleep in their home overnight for advice on self-funding your care. security and reassurance. With thanks to The Care Bureau High level care – Tel: 01926 427423 this involves visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training for the health needs of a client. Live-in care – a carer lives in the client’s home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for the client’s main carer or a permanent arrangement to suit the client’s needs. 24 hour care – this is required when the client needs assistance or monitoring through the day and night; it differs from live-in care, in that carers work on a roster to ensure that a carer is on duty and awake both day and night. Some agencies are also registered as Nurses’ Agencies, meaning they can provide registered nurses if needed. All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all carers have Criminal Records Disclosures, have received necessary training,

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 13 Visits from 15 mins to 3 hours or more Dependable, programmed care visits Trained, police-checked caring staff Visits when you need them, 365 days a year Professional, flexible & responsive service Flexible payment methods

Our services can include Help getting up or going to bed Help with washing/bathing Cleaning the home Shopping Meal preparation Ironing Companionship Respite Transport to appointments Help with medication

Bluebird Care (Stratford & Warwick) 9-11 Smith Street, Warwick, CV34 4JA 01926 400 030

www.bluebirdcare.co.uk

4XDOLW\FDUHLQWKHFRPIRUWRI \RXURZQKRPHKRPHLVZKHUHWKHKHDUWLV Services include:

U Personal care – bathing, dressing, toileting, medication U Domestic support – preparing meals, shopping, cleaning, laundry U Social support & companionship U Respite – providing main carer a break from caring role U Fast response / emergency care U Live-in care Personalised care packages – from as little as a weekly bathing call to 24 hour Live-in Care. Our aim is to keep you independent and at home for as long as you wish.

By providing that little extra support you can

continue living the life you always have done Registered and regulated by the Care Quality Commission

For an informal chat please call our team on 01926 316200

E: [email protected] www.blueribboncare.org.uk Althorpe House, Althorpe Street, Leamington Spa, Warwickshire CV31 2AU

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Adult Social Care, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Adult Social Care. People arranging and funding their own care either privately or through a Direct Payment or a personal budget are able to choose their own worker or care agency.

Agency 1 £ ...... p/h

Agency 2 £ ...... p/h

Agency 3 £ ...... p/h

Agencies • What experience does the agency have in your • How can you contact the agency in an emergency particular field of need? Can they supply references or outside office hours? for you to check?

•d How har or easy would it be to make a complaint and how are things then put right? • How long has the agency been operating?

• e Home car agencies providing personal care, must be registered and inspected by the Care Quality • y How man carers would the agency assign to care Commission. Ask to see a copy of their registration for you and would you see the same one every day? certificate. If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? • If this is a private contract ask for a copy of the Will you be notified in advance that a di fferent carer agency’s contract terms and read these carefully will be attending? with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers • You should expect your personal preferences, dignity • Carers should be fully trained or be in ongoing and privacy to be respected. Discuss this with the training. Ask the agency about their policies on this. agency and ask how the most suitable carers for • You will have a care plan drawn up by the agency your particular care are chosen. Can you talk to them which the carers will work to. Ask how often this plan before deciding? will be reviewed by the agency. • Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying • If your care needs do not meet the Adult Social Notes Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

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Care in your home and supported living Ensure Care Limited 41 Mullard Drive, Whitnash, Leamington Spa, Warwickshire, CV31 2QE Telephone: (01926) 431 925 • Email: [email protected]

At Ensure Care, we provide a reliable and High quality service Ensure Care Ltd. are responsible for which will assure peace of mind for friends and relatives the delivery of a high quality service that their loved ones are well provided for. for its clients, these include: We achieve this through a professional approach to our quality care • Older persons (65+) catering to each and every individual’s wants and needs • Physical disabilities – putting our clients ﬁrst. • Learning Disabilities Finally, all Ensure staff are fully trained and equipped to provide a • Dementia / Mental Illness safe and friendly environment. With ongoing staff development • Sensory impairment you can be assured that Ensure recognise that the client’s • Younger Adults aged 18-65 needs are foremost. • Persons with eating disorders We provide the CARE for your NEEDS. With us, all clients have a say in their choice of care plan allowing complete independence to maintain a full and normal lifestyle within the comforts of their own homes. “Our ﬁrst priority is your health” www.ensurecare.co.uk

16 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care providers Advertisers are highlighted

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9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 17 ‘Live In Care and Supported + Housing Specialists’: Pulse 8 View our extensive testimonials portfolio at CARE SERVICES www.pulse8care.org or in person at Bromsgrove offi ce. At Pulse 8+ Care we take great pride in the quality of care service we Supported Living provide to clients around the clock. Clients are assisted to maintain their Housing and tailored independence whilst we provide the very best in care and support. Each Support Package of Care is tailored to client’s requirements as required. We have a strong team of dedicated and Personal care highly trained Care, Support and if Palliative Care required Nursing staff who provide Dementia Care the maximum level of care possible Domestic Duties to our service users across the Live in Care Midlands, both the public and Sitting Service private sectors. Registered Nurses 365 Days A year Visit from ½ hour Head Offi ce National Number: 0845 862 1885 One or more visit per day Pulse 8+ Care Services Fax: 01527 962 030 Walking / Sleeping nights Regency House 24 Hour Care Services 48 Birmingham Road Email: [email protected] 365 Days a year Bromsgrove B61 0DD Web: www.pulse8care.org

Search online for the right care Publishers of Care Select

Visit www.carechoices.co.uk and start your search today.

HELP at HAND ,ŽŵĞĂƌĞ ® CARE SERVICE LTD zŽƵĂŶdƌƵƐƚ Supplying 24 hour Live-in Care Nationwide On a short or long term basis. All Carers fully vetted. ĂƌĞŵĂƌŬ^ƚƌĂƞŽƌĚŽīĞƌƐƉĞƌƐŽŶĂůŝƐĞĚĐĂƌĞΘƐƵƉƉŽƌƚƐĞƌǀŝĐĞƐ ƚŽƉĞŽƉůĞǁŝƚŚŝŶƚŚĞŝƌŽǁŶŚŽŵĞ͘ For more information: tĞĂƌĞŚĞƌĞƚŽŚĞůƉǇŽƵĞŶũŽǇůŝĨĞƚŽŝƚƐĨƵůůĞƐƚ͕ǁŝƚŚŽƵƚ Telephone: 01789 842555 or visit ǁŽƌƌǇŝŶŐĂďŽƵƚƚŚĞƚŚŝŶŐƐƚŚĂƚĂƌĞǀĞƌǇƉĞƌƐŽŶĂůƚŽǇŽƵ͘/ĨǇŽƵ www.helpathandcare.co.uk ǁŽƵůĚůŝŬĞŵŽƌĞŝŶĨŽƌŵĂƟŽŶƉůĞĂƐĞĐŽŶƚĂĐƚƵƐ͗ UKHCA Member: MV102439 ĂƌĞŵĂƌŬ^ƚƌĂƞŽƌĚ͕dŚĞDĂŶƐůĞǇĞŶƚƌĞ͕dŝŵŽƚŚǇ͛ƐƌŝĚŐĞZŽĂĚ͕ 23 Stratford Road, Hampton Lucy, Warwick CV35 8BH ^ƚƌĂƞŽƌĚͲƵƉŽŶͲǀŽŶ͕sϯϳϵEY Established 1989. dĞů͗ϬϭϳϴϵϮϵϴϮϴϲŵĂŝů͗ƐƚƌĂƞŽƌĚΛĐĂƌĞŵĂƌŬ͘ĐŽ͘ƵŬ Regulated by The Care Quality Commission. tĞď͗ǁǁǁ͘ĐĂƌĞŵĂƌŬ͘ĐŽ͘ƵŬͬƐƚƌĂƞŽƌĚͲƵƉŽŶͲĂǀŽŶ

18 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care providers continued Advertisers are highlighted

EVERYCARE RUGBY AND WARWICKSHIRE LUCY GLYN DOMICILIARY CARE AGENCY Rugby Tel: 01788 544064 OP D PD LDA MH SI YA Stratford-Upon-Avon Tel: 01789 297353 OP LDA EXCITE CARE LTD MARGARET COURT LIMITED Nuneaton Tel: 02477 675004 OP D PD LDA SI Stratford-Upon-Avon Tel: 0800 389 9384 FARMERS COURT OP D PD LDA MH SI YA AD Rugby Tel: 0370 192 4000 OP MAYDAY TRUST LENNON COURT FIRSTPOINT HOMECARE Rugby Tel: 01788 544680 OP PD LDA MH SI AD - KENILWORTH MEADOW VIEW BUNGALOWS Kenilworth Tel: 01926 357017 Alcester Tel: 01789 766739 OP OP D PD LDA MH SI YA AD MENCAP (HEART OF ENGLAND) FLEXICARE SOUTH MIDLANDS - DCA NORTH LDA Rugby Tel: 01788 570999 OP D PD LDA MH SI YA Stratford-Upon-Avon Tel: 01789 298709 FORWARD CARE UK LTD MENCAP (HEART OF ENGLAND) Stratford-Upon-Avon Tel: 01789 205631 LDA - DCA SOUTH LDA GUIDEPOSTS TRUST Stratford-Upon-Avon Tel: 01789 293785 Rugby Tel: 01788 577825 OP D PD LDA MH SI AD MENCAP (HEART OF ENGLAND) HARMONY CARING & SUPPORT LTD - DCA STUDLEY AREA & SOUTHAM Coventry Tel: 07903 186979 OP PD LDA MH S Stratford-Upon-Avon Tel: 01789 298709 LDA

HELPING HANDS HOME CARE MOBILE CARE SERVICES LIMITED Alcester Tel: 01789 762121 OP D PD LDA MH SI YA Atherstone Tel: 01827 715537 Advert page 20 Advert inside front cover OP D PD LDA MH SI YA AD HFT - WATERLOO ROAD, 7 NETHERFIELD HOUSE Alcester Tel: 01789 772141 LDA Leamington Spa Tel: 01926 833650 LDA MH YA HOLLY HOUSE NIGHTINGALES HOME CARE SERVICES Rugby Tel: 01788 878671 LDA Studley Tel: 01527 854660 OP D PD LDA SI HOME INSTEAD SENIOR CARE (WARWICKSHIRE) OAKFIELD PARK Stratford-Upon-Avon Tel: 01789 20 40 40 Rugby Tel: 01926 476928 PD LDA SI OP D PD LDA MH SI Advert page 16 ON TAP CARE LIMITED Warwick Tel: 0845 017 5560 OP PD SI YA INDIVIDUAL CARE SERVICES Studley Tel: 01527 857280 LDA YA ORION HOUSE INGLEBY CARE LTD Warwick Tel: 01926 413737 PD LDA SI Atherstone Tel: 01827 370202 OP D PD LDA MH SI PEOPLE IN ACTION, NORTH WARWICKSHIRE - LANCASTER HOUSE DOMICILIARY CARE Coventry Tel: 02476 368800 PD LDA SI Bedworth Tel: 02476 643776 OP D PD LDA MH SI YA LEAMINGTON SPA DOMICILIARY PEOPLE IN ACTION, SOUTH WARWICKSHIRE - AND NURSING AGENCY DOMICILIARY CARE Leamington Spa Tel: 01926 427423 Leamington Spa Tel: 01926 470813 OP D PD LDA MH SI YA OP D PD LDA MH SI YA LIFEWISE PERSONNEL & CARE BANK - COVENTRY Rugby Tel: 07702 821176 OP D PD LDA YA Coventry Tel: 02476 012130 OP D PD LDA MH SI YA LONG LEA HOME SUPPORT PILS Nuneaton Tel: 02476 370553 OP D PD SI YA Coventry Tel: 02476 785511 LDA

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 19 DŽďŝůĞĂƌĞ^ĞƌǀŝĐĞƐ>ŝŵŝƚĞĚ ϬϭϴϮϳϳϭϱϱϯϳ ĞŶƋƵŝƌŝĞƐΛŵŽďŝůĞĐĂƌĞƐĞƌǀŝĐĞƐ͘ĐŽŵ ǁǁǁ͘ŵŽďŝůĞĐĂƌĞƐĞƌǀŝĐĞƐ͘ĐŽŵ ƐƚĂďůŝƐŚĞĚϭϵϵϮ tŚĞƚŚĞƌǇŽƵƌĞƋƵŝƌĞũƵƐƚĂůŝƩůĞŚĞůƉŽƌŵŽƌĞĐŽŵƉůĞǆƐƵƉƉŽƌƚ͕ǁĞĂƌĞŚĞƌĞ ƚŽƐƵƉƉŽƌƚǇŽƵŝŶƌĞŵĂŝŶŝŶŐŝŶĚĞƉĞŶĚĞŶƚŝŶǇŽƵƌŚŽŵĞĂŶĚƚŚĞĐŽŵŵƵŶŝƚǇ͘ KƵƌŚŝŐŚƋƵĂůŝƚǇĂŶĚƌĞůŝĂďůĞƐĞƌǀŝĐĞŵĂǇŝŶĐůƵĚĞ͗ ͻtĂƐŚŝŶŐͬĂƚŚŝŶŐ ͻZĞĂďůĞŵĞŶƚ ͻ^ŚŽƉƉŝŶŐ ͻŽŵƉĂŶŝŽŶƐŚŝƉ ͻ,ĞůƉǁŝƚŚDĞĚŝĐĂƟŽŶ ͻDĞĂůWƌĞƉĞƌĂƟŽŶ ͻƌĞƐƐŝŶŐͬhŶĚƌĞƐƐŝŶŐ ͻ,ŽƐƉŝƚĂůͬ'WsŝƐŝƚƐ ͻϮϰ,ŽƵƌĂƌĞ ͻŽŵĞƐƟĐůĞĂŶŝŶŐ ͻ>ĂƵŶĚƌǇͬ/ƌŽŶŝŶŐ ͻŽŵŵƵŶŝƚǇĐĐĞƐƐƐ >K>tZt/EE/E'ZdD Life enhancing domestic care and support is closer than you think We are a trusted provider of homecare services to elderly and vulnerable clients. Providing services that not only support them, but also supports their family and friends too. Ours is a person-centred service that encourages independence and self respect.

For full details of our services please call 01926 800159 or visit www.surecare.co.uk/ warwickshire

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20 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Home care providers continued Advertisers are highlighted

PULSE - COVENTRY WARWICKSHIRE SUPPORTED LIVING Coventry Tel: 02476 433950 OP D PD LDA MH SI YA AD Leamington Spa Tel: 0300 333 1111 LDA PRECIOUS SUPPORT SERVICES WYKEN COURT Leamington Spa Tel: 01926 510785 OP D PD Coventry Tel: 02476 659529 OP D REABLEMENT SERVICES NORTH TEAM XPERIENCE RECRUITMENT LIMITED Bedworth Tel: 02476 754030 OP Bedworth Tel: 02476 315440 OP D PD LDA MH REABLEMENT SERVICES SOUTH TEAM Warwick Tel: 01926 414825 OP RICHMOND LODGE Rugby Tel: 01788 573318 LDA RUGBY CROSSROADS Rugby Tel: 01788 544250 OP D PD LDA MH SI YA AD SEVACARE RUGBY Rugby Tel: 01788 577000 OP D PD LDA MH SI YA SHARED LIVES SCHEME Coventry Tel: 02476 785339 OP D PD LDA MH SI SPRINGFIELD MIND LIMITED Stratford- Upon-A von Tel: 01789 298615 OP D LDA MH SI YA STONHAM HOMECARE - NUNEATON AND BEDWORTH Nuneaton Tel: 01905 756277 OP D PD LDA MH SI

STRATFORD DOMICILIARY Stratford-Upon-Avon Tel: 01789 520990 Advert page 67 OP D PD LDA MH SI YA

SURE CARE WARWICKSHIRE T/A FIRST CALL COMMUNITY SYSTEMS LTD Leamington Spa Tel: 01926 800159 OP D PD MH SI Advert page 20 Search online TAKE-A- BREAK WARWICKSHIRE LIMITED Coventry Tel: 02476 644909 LDA SI YA for the right care THE WILLOWS (DOMICILIARY CARE OFFICE) Care Choices has a comprehensive website Bedworth Tel: 02476 315794 PD LDA YA of care, searchable by county, postcode or TIDDINGTON COURT LTD region. Whether you’re looking for care in Stratford-Upon-Avon Tel: 01789 204200 OP D PD MH SI the home, housing with care, a care home TURNING POINT - CLARENCE HOUSE or nursing home, you can search online to Leamington Spa Tel: 01926 423029 OP LDA YA ﬁnd what’s available in your given location. UNIVERSAL CARE SERVICES LTD Nuneaton Tel: 02476 371197 OP LDA YA Visit www.carechoices.co.uk VICTORIA DOM CARE and start your search today. Bidford-on-Avon Tel: 08445 049612 OP

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 21 Equipment and adaptations

Equipment and adaptations can help people live more activities, with the aim of maintaining or improving productive lives. It enables people to carry out essential independence. In Warwickshire we currently provide:

Assistive technology (Telecare)

Assistive technology is a range of equipment that can The service makes a real difference to people’s lives, help people with a physical, sensory, or mental health not only for those using the service to maintain their disability. It helps people to continue to live at home independence, but also their families and loved ones who safely and as independently as possible. really appreciate the peace of mind that the use of this Our assistive technology service Telecare can offer equipment can bring. protection from: • intruders; • floods; • fire; and • falls. The name Telecare describes the wireless sensors that are linked to a control centre, or to a family member’s mobile phone or pager. The sensors monitor your home and can raise the alarm should an emergency occur.

Benefits of the Telecare service include:

• instant response - the highly skilled operators respond What types of equipment are there? to your call and take the right action to get you the Examples of the type of equipment used in Warwickshire help you need, when you need it; are: • personal service - friendly and dignified service; Personal trigger - a call for help can be raised from • we will not leave you - the operators will stay on the anywhere in the home or garden line with you until help arrives; Bogus caller button - a discreet button placed near a • complete reassurance - 24-hour link to the control door, which can be used to call for help from the 24-hour centre; and control centre when a stranger asks for entry into your • easy installation - systems are easy to fit and often home wireless, so no ugly wiring. Smoke/carbon monoxide detector - a life-saving device, the detector provides additional protection by raising Our aim is to: an instant alarm call to the control centre if anything is • assist people to maintain a safe home environment; detected • assist carers to care for someone at home; Fall detector - automatically detects a serious fall and • reduce the risk of falls and accidents within the home raises an alert with the 24-hour control centre and reduce the waiting time for assistance following Flood detector - this small radio sensor gives an early an incident; warning by alerting the control centre of potential flood • prevent avoidable admissions to hospital and speed situations in the home up discharge; and Movement detector - this allows the 24-hour control • prevent or delay admission to a residential home. centre to detect for inactivity and raise an alert, or alternatively to audibly verify and record the presence of The service involves the provision of a telephone link 24 an intruder. hours a day between your home and the control centre. All that is required is a telephone line and an electrical How do I get Telecare? power point (within six feet of each other). Should a If you are already supported by a social worker or an sensor be activated, a message is sent to the control occupational therapist you can simply speak to them centre where trained operators take the most appropriate about the Telecare service. action, such as contacting a family member, neighbour, If not, contact us on 01926 410410 and ask about doctor or the emergency services. receiving the Telecare service.

22 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Integrated Community Equipment Service (ICES)

The Integrated Community Equipment Service helps How do I return my equipment? people to live in their own homes more easily by To return equipment not being used telephone 0800 915 providing a range of equipment. This can range from a 7744 and they will arrange a time to collect it from you. simple walking stick, to a more complex item like a mobile How do I get my equipment repaired? hoist. To receive this service you must be assessed and eligible for social care support (explained on page 40). You are expected to routinely check, clean, and keep equipment in good working order. If the equipment There is no charge for equipment provided by ICES. breaks or becomes faulty do not use it please contact us What equipment is available? immediately on 0800 915 7744. The equipment service has a range of equipment How do I get equipment to help me at work? available in stock. The assessor has to ensure that you You can contact any of the following specialists: meet the criteria for that piece of equipment before being able to issue it. If the assessor recommends a non-stock • Warwickshire Employment Services Team on: item of equipment, for example, a specialist shower chair, 02476 385200 this will have to be individually ordered and may take • North Warwickshire - The Shortwoods Centre on: longer to provide 01827 895747 How do I get my equipment? • Rugby Community Placement Unit on: 01788 537582 The equipment service will make an appointment with • Warwick - Emscote Centre Community Placement Unit you to deliver and fit the equipment. The assessor will on: 01926 419471 demonstrate and instruct you in the safe use of the equipment. ICES currently do not provide: • wheelchair services; • school equipment; • sensory equipment; • communication equipment; or • Telecare. How long can I keep the equipment? The equipment will remain with you for as long as you need it. You will be contacted to see if you are still using the equipment at regular intervals. If your needs change you can ask for a re-assessment, which may mean your equipment is exchanged for a different piece of equipment.

Smartcare - assess yourself online for equipment

We want to reduce the risks of falls and accidents in the You can also visit the Enable Me Centre, where a member home and enable people to live more independently. of staff can help you complete the online assessment and We are currently working with an organisation called also provide demonstrations of the equipment available. ADL Smartcare to provide an online, risk-free assessment service. Here you will be able to find out what equipment Enable Me Centre is available to help you such as grab rails, raised toilet Unit 2 seats, bath boards, or tap turners. Trojan Business Centre Warwickshire residents will also be entitled to a Tachbrook Park Drive discount on equipment ordered through this service. Leamington Spa CV34 6RS There are lots of items of equipment that could help you - Telephone: 0800 915 7744 for all parts of your home. Visit: www.warwickshire.gov.uk/smartcare For further information visit Smartcare Assist Warwickshire’s website: www.self-assess.co.uk/ For information on self-funding, please see page smartassist/warwickshire 44

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 23 Meals service

The meals service in Warwickshire is delivered by Apetito who produce and deliver ready-made meals, direct to your home. The service is for older and vulnerable people and aims to help you to live as independently as possible. The meals are: • tasty and nutritious; • varied; and • made using fresh ingredients and seasonal vegetables. Frozen meals These meals are delivered together weekly, fortnightly or • specific medical conditions; and monthly. You can then choose which meal you want to • soft food diets. eat on which day, at a time to suit you. The frozen service To receive community meals, telephone Apetito or visit offers a choice of over fifty meals a day. one of their Customer Service Points. They can talk to you The meals are for any elderly person and also for adults about what meals they can provide and what is the best who have: kind of delivery for you. • a physical disability; If you prefer, someone else (such as a friend, relative, • a visual impairment or poor eyesight; neighbour, health or housing worker) can get in touch with them on your behalf. • a learning disability; • mental health problems; or The driver who delivers your meal can also help by: • a deteriorating or life-threatening condition or are • plating meals, getting cutlery out and pouring a cold nutritionally at risk. drink; Hot meals • assisting service users to get to their dining tables; • opening bottle tops or tins of food for later; Daily delivery of a hot meal: • setting a tray and guiding clients to where the meal is; • choose from a choice of four meals a day; • cutting the meat up; • available on the days of your choice up to 7 days a week; and • picking up mail from the floor; • breakfast and tea time packs can also be delivered with • bringing the milk in; your main meal. • turning the gas off when accidentally left switched on; We can supply meals to suit any dietary need including: • contacting family or the doctor if they are worried or in emergency situations; • vegetarian; • chatting with service users; and • African Caribbean; • spending some time with people if they are upset. • Halal; • Kosher; For more details please visit www.warwickshire.gov.uk/helptoliveathome • spicy meals;

Search online for the right care Publishers of Care Select

Visit www.carechoices.co.uk and start your search today.

24 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Making life easier in your home

In the living room

Plug with handle

Chair raisers

Easi - reach

B YRON

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS • Get in and out • Standing up from • Block of foam in chair base • Ready made chair • Buy electric riser of chairs sitting is diﬃcult • Buy a new chair ‒ get raisers if your chair chair professional help to make is low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile • Open and • Can’t reach windows • Move furniture out of the way • Remove window • Environmental close windows • Not secure to leave • Gadget to open/close window opener controls windows open • Install extractor fan • Install new windows

• Control • Can’t reach controls • Change switches • Move heating • Install new or heating for fire or heating • Fit timer switch controls additional heating system • Switch lights • Can’t reach switch • Light switch toggle • Move light switches • Environmental on and off • Switch is difficult • Socket extension • Replace light controls to use • Handi-plugs switches

• Keep warm • Aﬀording the fuel • Insulate your home • Replace the ﬁre • Get a grant • Carrying the fuel • Ask for a winter fuel payment • Change to a cheaper • Control heating • Use a trolley ‒ if you can safely heating system lift the fuel into the trolley • Watch TV • Hear the sound of • Use subtitles • See GP • Get a room loop the TV • Request an assessment for a hearing aid

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 25 In the bedroom

Pillow raisers

Pill dispenser

M T W T F S S

Easy grip scissors Bed raisers

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS • Get in and • Standing up from • Move bed/furniture • Fit grab rails • Hospital bed out of bed sitting on the bed • Leg lifter • Buy a new bed • Buy an electric • Diﬃcult to move from • Raise bed mattress adjustable bed wheelchair to bed • Learn new techniques for • Transfer board • Mobile hoist • Bed is hard to reach moving safely • Ceiling track hoist • Bed is too soft

• Sit up in bed, • Bed is too soft • Change bedding • Buy a bed cradle • Buy a specialised turn or roll • Bedding is too • Learn new techniques for • Buy a bed ladder mattress over heavy moving safely • Bed lever • Drop-down rail • Nothing to lean on • Pillow raiser • Monkey pole • Change mattress • Keeping • Checking the safety • Contact Customer Care warm in bed of your electric Centre 01926 410410 blanket • Getting • Diﬃcult to reach all • Contact Customer Care • Buy simple gadgets: • Consider care in dressed of your body Centre 01926 410410 long handled shoe your own home • Learn new techniques for horn; elastic shoe dressing laces; dressing stick; • Buy clothes with diﬀerent button hook; fastenings stocking aids • Cut your • Can’t reach feet • Easy grip scissors • See a podiatrist nails • Hard to hold scissors • Take your • Opening bottles • Ask pharmacist for an easy to • Get a pill dispenser • Ask someone to tablets • Remembering to open bottle with days and times prompt you take tablets • Keep a note when you have marked taken a tablet • Read the • See the clock to tell • Buy a clock with larger • Buy a clock that time the time numbers ‘speaks’

26 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Large handled Perching stool Liquid level indicator cutlery

WHAT YOU WHAT IS DIFFICULT FOR SIMPLE MORE COMPLEX COMPLEX HAVE TO DO YOU SOLUTIONS SOLUTIONS SOLUTIONS • Reach • Cupboards are too • Re-arrange things in • Alter spring in door • Lower or raise cupboards high or low cupboards/on surfaces closers cupboards • Cupboards are too deep • Buy Easi-Reacher or Handi- • Cupboard doors are Reacher too heavy • Use taps and • Taps or switches are • Fit tap turners • Change switches Alter kitchen switches too awkward • Raise or reposition taps • Can’t reach taps or • Fit lever taps or new taps switches • Cutting, • Work surface too high • Sit at a table • Food processor • Change height of chopping, or low • Range of kitchen gadgets • Perching/ high stool work surface preparing • Hard to grip packets available: knife with a • Buy a trolley • Make space under and cooking or jars thick handle; chopping work surface for food • Hard to grip knife board with spikes; pan knees when • Pans or kettles too handle holder; teapot sitting heavy to lift tipper; lid gripper. • Moving • Not enough space • Re-organise furniture • Review mobility equipment • Adaptation to around the used kitchen kitchen • Eating and • Cutlery is hard to grip • Contact Customer Care • Buy a trolley drinking • Food/plate keeps Centre 01926 410410 slipping • Large handled cutlery • Can’t carry food to table • Non-slip mat • Can’t lift cup • Lightweight insulated cup • Use a cup with two handles • Laundry and • Washing machine is • Wall-ﬁxed ironing board • Raise/lower washing • Change washing ironing too high or too low machine machine or iron • Putting up ironing board

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 27 In the bathroom

Shower board Grab rail

Raised toilet seat

Tap turners

Toilet seat and support frame Long-handled sponges

WHAT YOU WHAT IS DIFFICULT FOR SIMPLE MORE COMPLEX COMPLEX HAVE TO DO YOU SOLUTIONS SOLUTIONS SOLUTIONS • Wash hands, • Turning the taps • Tap turners • Lever taps or new • Raise or lower face and • Standing at the basin • Long-handled sponge taps basin body • Basin is too low or too high • Flannel strap • Stool • Showers • Can’t reach all parts of • Contact Customer Care the body Centre 01926 410410 • Have a bath • Turning the taps • Strip wash • Grab rails • Bath lift • Stepping into the bath • Non-slip mat in bath • Bath board • Mobile hoist • Risk of slipping in the bath • Tap turners • Bath seat • Ceiling track hoist • Getting up out of the bath • Buy a long-handled • Lever taps or new • Replace bath with • Difficulty washing my back sponge taps shower • Half-step • Convert bathroom to a wet room • Consider care in your own home • Dry yourself • Floor is slippery • Heat bathroom • Change floor • Hot air body dryer • Room is too cold • Non-slip mat covering • Difficulty in drying body • Towelling gown

• Use the toilet • Toilet is too high or too low • Raised toilet seat • Buy a commode • Specialist toilet • Diﬃcult to clean yourself • Combined toilet seat and • Buy a portable urinal • Alter position of • Flush lever is awkward support frame • Grab rails toilet • Toilet is hard to get to • Flush lever extension • Request short-term • Contact Customer Care loan of commode Centre 01926 410410 • Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool • Have a shower • Diﬃcult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or • Shower too high • Half-step stool • Shower controls are awkward • Replace shower • Shower is slippery controls • Not enough room to move

28 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Health and wellbeing

Safeguarding adults

Many adults, because of illness or disability, may be unable • sexual; to protect themselves from abuse. Vulnerable adults may • institutional; and be certain older people, people with learning disabilities, • verbal. physically disabled people, people with mental ill-health or Abuse happens in situations where one person in a those with a short or long term illness. relationship has more power than the other. In adult abuse Abuse can be defined in many ways, however the terms cases this could be a vulnerable adult’s paid or unpaid most commonly used are: carer, a worker, relative, in fact almost anyone. If you think that a vulnerable adult is being abused • physical; contact us on 01926 412080. Our adult social care teams • emotional; can offer advice and support to the person and/or their • neglect; carers and, where necessary, arrange appropriate services.

Services for people with sensory impairments

Blindness We work in partnership with the Warwickshire Association for the Blind to ensure that a number of services are available for people who have problems with their sight. These services include: • registering you as a person with visual impairment, following referral from a health practitioner; • carrying out an assessment to find out what needs you may have for equipment, services and benefits; • providing rehabilitation services, as appropriate, which could include: mobility training, daily living skills, provision of low vision aids, and development of communication skills; and • providing information about activities and organisations Deafblind that may be helpful to you. Deafblind is a national charity which provides a range of The RNIB Royal National Institute of Blind People offers support services to deafblind adults and their carers. It also practical support and advice to anyone with a sight campaigns on behalf of deafblind people. problem. Helplines: (24 hours) 0800 132320 (voice/text), telephone Helpline opening hours - Monday to Friday 8.45am - 01733 358100 (voice/text) and textphone 01733 358358 6.00pm and Saturday 9.00am - 4.00pm. Email: [email protected] Helpline telephone number: 0303 123 9999 Email: [email protected] Sense Sense works for people with deafblindness and associated disabilities. It offers a wide range of support and services across the UK to help sensory impaired people of all ages reach their full potential despite the many challenges facing them. Telephone: 020 7272 7774 Minicom: 020 7272 9648 Email: [email protected] 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 29 Services for deaf people

We offer a range of services to help meet the needs of • service development - we ask deaf people their views deaf and hard of hearing adults and children, as well as and what they want to improve and develop services; their families and carers. • liaison with other agencies; and These include: • assessment and advice on equipment deaf people might need in their daily life for example, flashing • social workers being available to help and advise on a doorbells, textphones. wide range of personal and practical problems; Where individuals are not eligible for a service funded • registering people as deaf and hard of hearing; by us, they will be offered advice and information about • monitoring care of deaf adults in residential care; possible alternative sources of assistance.

• participating in specialist assessments for a wide range Countrywide Services to Deaf People of settings such as residential care, P.A.C.E. interviews, Warwick House transitional reviews for deaf children at 14 plus; Wheat Street • providing information about deafness, sign-language, Nuneaton deaf clubs and support for deaf children; CV11 4AQ • providing information about regional and national Email: [email protected] resources for deaf people; Telephone: 01926 413 043

Mental health

It is estimated that one in four people living in the UK will more specialist involvement. be affected by problems regarding their mental wellbeing You can search for services using NHS Choices at some point in their lives. If you have any concerns (www.nhs.uk/livewell/mentalhealth/Pages/ about your mental health you should visit your GP who Mentalhealthhome.aspx) will be able to offer you advice and support. Here you can also find out about the types of treatment A small amount of people may experience mental available in Warwickshire and how to access them. health problems to such a degree that they are diagnosed as having a mental illness, requiring the involvement of specialist services and support. The majority of people will not experience mental illness, but will experience mental health problems at different times in their lives. If people are given support and information, those experiencing mental health problems can make positive changes and improvements. Only a small minority of people do not respond to appropriate help and need

Dementia services The term ‘dementia’ is used to describe the symptoms that • Information for people who have had a diagnosis of occur when the brain is affected by specific diseases and dementia – Practical hints, tips and links to resources conditions. There are over 100 different types of dementia. and services that can ensure people are able to live Dementia is a common condition there are over 100 well with their condition for as long as possible; different types. In England alone, there are currently • Information for supporting someone with a dementia estimated to be around 750,000 people living with diagnosis – Practical information on taking care of dementia (source: Alzheimer’s Society). themselves and effectively supporting a person with There are a lot of myths and misconceptions about dementia; dementia. To help raise awareness of the condition and provide information on local services for people with • General information about dementia – Including the dementia Warwickshire County Council has led the signs and symptoms of the conditions and the development of the Coventry and Warwickshire dementia things that people are able to do to reduce their risks information portal. The portal contains the following of developing dementia in later life; and information: >>

30 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Dementia services continued

• Information for Social Care and Health Practitioners – About dementia diagnoses, the local pathways for Passionate Coventry and Warwickshire and services that can be CARE about good accessed for people with a dementia diagnosis and dementia care their support. CS Ten homes The portal is accessible at: www.warwickshire.gov.uk/ providing care livingwellwithdementia for people with dementia across There are a number of different support workers at the Warwickshire Alzheimer’s Society that people with dementia or their See back page for your carers can access. Whether you need information about nearest location the diagnosis, or emotional support to help adjust to s Specialist dementia teams in each home; our highly the diagnosis please contact the Alzheimer’s Society on: trained staff understand the changing day to day needs 01926 888899. of people with dementia; and many have a dementia qualiﬁcation The Alzheimer’s Society National Dementia Helpline s Standards developed by the Alzheimer’s Society used provides information, support and guidance on dementia. to assess and provide a comprehensive package of care The service can also refer people suffering from dementia to s We get to know people; talk aboutt other appropriate organisations, if they need specific care. their lives, reminiscing and discovering memories Callers speak to trained advisers, and all calls are confidential. s Life Stories, Life Diaries and Tel: 0845 300 0336 (8:30am to 6:30pm - Monday to Friday) Memory Albums help refresh and share day to day memories Warwickshire has also pledged to become a dementia Caring about you, friendly place to live that is inclusive of the needs of caring about your past people with dementia. We are encouraging organisations www.wcs-care.co.uk and businesses to support our dementia friendly pledge Registered charity number: 1012788 and many local organisations are now formulating their own action plans which outline what they will do to become more dementia friendly. To view an up to date You can find information about social care list of those pledging to be dementia friendly please visit: assessments and carer’s assessments on pages www.dementiaaction.org.uk/west_midlands 40 - 43.

Looking for care or support?

One call to the freephone number 0800 389 2077 will enable the service to build a proﬁle of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Call 0800 389 2077

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 36. RESIDENTS Y N STAFF Y N The best indication of a good home is that the It is important to note whether staff seem friendly residents appear happy and responsive. and caring towards residents and whether they treat residents with respect. • Are there rummage boxes around the home to stimulate residents? • Do they have any training and experience in dementia care? ACCESS • Will the person with dementia have a member If the person with dementia needs (or is likely to of staff particularly responsible for their care? need) equipment or adaptations you may want to • Is there a member of staff you can talk to check: about your own worries about the person with • There is adequate signage and cues for different dementia? parts of the home such as dining room and bathroom. MANAGER/HEAD OF HOME • The home’s policy about locking external doors. A manager who is caring as well as efficient can make all the difference to a home. BEDROOMS • Does the manager have a knowledge of You may want to find out whether the person dementia and can they deal with difficulties with dementia can have a single room and that may arise in an understanding way? whether: • Is there a full assessment at home before a • Residents are encouraged to bring in some of resident is admitted? their own furniture and possessions to increase familiarity.

ACTIVITIES Residents should be stimulated without feeling stressed. • Are reminiscence activities available? • Are residents able to compile memory boxes? • Do staff compile life story books including photographs and mementoes?

The end of life care strategy

‘How we care for the dying is an indicator of how we be at home, in a care home, in hospital, in a hospice or care for all sick and vulnerable people. It is a measure elsewhere. of society as a whole and it is a litmus test for health A care pathway approach for both the commissioning and social care services.1’ and delivery of services is strongly recommended by the Department of Health, and should encompass: Although the subject of dying is often painful to contemplate and, as a society, we do not discuss • Identifying people who are approaching the end of life death and dying openly, the way care professionals and initiating discussions regarding their preferences approach the process is incredibly important for the for end of life care. client, their family and carers. The Department of Health • Care planning: assessing needs and preferences, has published Strategies for organisations involved in agreeing a care plan to reflect these needs and providing end of life care which aim to promote high preferences and reviewing these regularly. quality care for all adults at the end of life, whether this >>

32 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH The end of life care strategy continued

• The coordination of care across all sectors (health, red tape. But from now on, thanks to a ‘Tell Us Once’ public and private). service being rolled out across the country, it will be easier for families to notify government authorities about the • The delivery of high quality services in all locations. changes in their circumstances. • Support during the last days of life and care after death. ‘Tell Us Once’ has been launched by the Department • Involving and supporting carers, both during a person’s for Work and Pensions in partnership with local authorities illness and after their death. across England, Wales and Scotland. It enables key local and central government departments and services to be Although it can feel difficult to broach this sensitive area, notified simply through one single appointment with potential care providers always welcome questions and your local registrar. should be happy to explain their approach to end of When you make an appointment to register the death life care. It is therefore worthwhile asking any questions in Warwickshire, you can extend your appointment and you have with regards to end of life care, for example, take up the ‘Tell Us Once’ service. This will mean that the whether they are following any of the national strategies registrar can send your information to other government recommended for implementing best practice within organisations that need to know about the death. their home, and if so, how they are implementing it within The contact number to book your death registration their organisation. appointment is 0300 555 0255. Lines are open 8am – 1 ‘End of Life Care Strategy - promoting high quality care for 8pm Monday to Friday and 9.00 am – 4pm on Saturday. all adults at the end of life’ April 2008. Department of Health. More information can also be found on the ‘Tell Us Once’ service Warwickshire County Council website When someone dies, the last thing the loved ones left www.warwickshire.gov.uk/deathregistration behind want to be landed with is extra paperwork and Choices if you cannot live at home

Many older people can end up living somewhere where sort of place one might find desirable and suitable before getting about is difficult or they are not happy to be a decision needs to be made is important. because they want to please others, or not be a burden One such possibility that is becoming a major to their family. Moving after an accident or an illness can development across Warwickshire is housing with care or mean there is not enough time to think about what you extra care housing. really want. Having the opportunity to think about the

Housing with care (extra care housing)

Housing with care (or extra care housing as it is frequently known) gives you the opportunity to live independently in your own home, access 24 hour care to help with your personal care needs and be part of a community. Extra care housing is different because: • you are living at home - not in a residential care home; • you have your own front door - you decide who comes in; • couples and friends can stay together; • you can join in social activities - or you can be private; • there is a mix of able and less able people; • you have control over your finances; and • 24 hour care services are available - if you need them; • you have security - a buzzer entry system and a locked • you get support to keep your independence; front door. >>

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 33 Housing with care (extra care housing) continued

Extra care housing with care offers a new way of • laundry; and supporting you to live independently for as long as you • some domestic tasks. possibly can. It gives you the security and privacy of a home of your own, a range of facilities on the premises, There is access 24 hours a day to support with practical with 24 hour care services available if you need them. care tasks. Some housing with extra care sites will Housing with Care/extra care housing is sometimes have dementia units which provide specialist care in a called ‘very sheltered housing’. The look of the community setting. accommodation varies enormously: some are new purpose-built retirement villages, others are modernised What housing with care / extra care doesn’t cover sheltered housing schemes with extra services on site. People who need specialist nursing care (such as Many offer a choice of accommodation such as flats or dementia) frequently or throughout the 24 hour period, bungalows, for sale or rent. What all residents of extra beyond the level available from the Community Nursing care housing with care have in common is the security Service, may need specialist nursing home care (explained of owning or renting your own home, control over your further on page 35). finances and the peace of mind that goes with having 24-hour care and support available on site. How much does housing with extra care cost? You may be thinking of moving or having to leave your There are three parts to housing with extra care costs: old home because of life changes or health problems. Or you may simply be unhappy with where you are living • housing - the cost of renting, buying or shared now. If you value your independence and privacy and ownership of your home; want control and choices in your life, think about extra • service charge - home maintenance and communal care housing with care. facilities; and

What facilities do housing with extra care schemes • care and support costs - these vary depending on your have? needs. You may be eligible for support with this following an assessment by a social worker. Each scheme is different and what is available varies from site to site. However, each scheme will have: The amount you pay will depend on your individual circumstances. We will conduct a financial assessment • Housing - a range of modern and affordable one or two and tell you exactly how much it will cost. bedroom homes available to buy, rent or part own which are purpose-built or adapted for your care and For some older people residential care is the best option. support needs To find out more, visit the website: • Communal areas - these might include a cafe, www.warwickshire.gov.uk/extracarehousing hairdressers, library, guest accommodation for your or telephone: 01926 410410. Alternatively, call visitors, a day centre with organised activities and this Directory’s independent helpline: outings 0800 389 2077 • Neighbourhood facilities - housing with extra care schemes are based within local communities so the usual range of neighbourhood facilities are close by such as leisure centres, shops, GP surgeries and public transport.

What support can I get? Home care staff can offer support with your personal care, including: • help with washing, dressing and getting to and from the toilet; • reminders to take medication; • preparing snacks and heating up meals; • shopping;

34 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Care homes - definitions

If you decide that a residential care home is the best Care homes with nursing option for you we will advise you on the type of care If you think you may need nursing care in a home, you will home that will best meet your needs - this could be a need to be visited by a social worker or a care manager residential home, or a home that provides nursing care. to work out what care you will need. This visit might be The home might also need to provide a specialist service, in your own home, or in hospital if you’ve been ill, or in for example, dementia care. We will help you find out a home. You will be fully involved in planning your care about homes, vacancies and prices. needs. All residents have to pay for residential care, but the If a care home providing nursing care is the best amount will be assessed according to your income and solution for you, the social worker will give you savings. information to help you find a home which meets your All care providers in the country must be registered care requirements. The cost of the nursing care part of with the Care Quality Commission (CQC). Homes are your fees is paid by the NHS to the home directly: the inspected by the CQC, who report on their findings. These current amount is £109.79* per week. inspection reports are available at the home or from the CQC (www.cqc.org.uk). * Figures mentioned here may change after April 2014.

There are two types of residential home:

Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250*. See page 44 for more information on paying for your care.

Looking for care or support?

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

FIRST IMPRESSIONS 1 2 3 ACCESSIBILITY 1 2 3 • Were you met by someone when you first • Does the home have the right adaptations and arrived at the care home? equipment to meet your needs? • Do staff seem warm, friendly and polite? • Are all areas accessible for wheelchair users? • Do the residents seem happy, active and • Does the home have extra wheelchairs and sociable? walking aids? • Does the home feel homely and welcoming? • Is there adequate provision for people with sight or hearing difficulties? What evidence is • Is the home fresh, clean and comfortably available that shows this? furnished? FEES LIFE WITHIN THE HOME • Are there any rules and restrictions (e.g. going • How much are the fees? out, time of return etc)? Can you see a copy of • Do the fees cover all the services available? any literature pointing these out? • Under what circumstances will the fees alter – • Can you choose when to get up and retire every eg annually or according to increasing needs? day? • Is the notice to terminate the contract • How are residents involved in decisions about reasonable? life in the home? • Can you see a table of the fees charged? e• Ias thertelephone where you can make and take calls in private and comfort? TRANSPORT • Will someone post a letter for you? Or is there a • Is the home easy to get to for relatives and post box nearby? friends? • Is there enough privacy given to residents? • Does the home provide its own transport? Can you see what sort? • Is alcohol served or permitted? ACCOMMODATION • Are there smoking and non-smoking areas? • Are bedrooms single or shared? • What arrangements are there for religious Is there a choice? observance? • Can you decorate and re-arrange your room to • Can you handle your own money? If not, what suit yourself? arrangements are in place? • Can you bring your own furniture and TV? • Does a hairdresser/chiropodist visit? • Is there a call system for emergencies? • Are residents accompanied on visits to the GP or hospital? • Are there enough electric sockets in your room? STAFF • Can you control the heating in your room? • Do the staff appear clean, cheerful and • Can you lock your room and is there a secure respectful? place for valuables? • Observe how the staff talk to residents. Are • Is there a separate dining room? Bar? people treated with dignity as well as being • Are there toilet facilities within easy reach of the treated in a friendly manner? communal facilities? • Are the staff formally trained? • Are there both showers and baths? • Is there an adequate number of staff on duty • Are bathrooms adapted to help people in and day and night? What evidence is available to out of the bath? back this up? continued on page 38 >>

36 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH The best care is not about just ticking boxes ...

Avon Court Care Centre Avon Court is a newly opened purpose built care home situated on Scholars Lane in the heart of Stratford Upon Avon and provides 64 spacious single en-suite bedrooms, each with their own shower. The home has been designed to maximise independence and our residents enjoy using our Bar, Café, Cinema, Restaurant and Computer Room.

We provide the highest quality nursing, dementia and residential care in a warm, homely and luxurious environment. • Nursing Care • Early Onset Dementia • Dementia Care • Parkinson’s Disease • Multiple Sclerosis Care • Palliative Care • Residential Care • Respite Care Long and short stays available for the over 50s.

Avon Court Care Centre, Scholars Lane,

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w >> VISITORS 1 2 3 • Are escorts available if necessary? • Are visitors welcome at all times? • Is a ylibrar service available? • Is there somewhere to see them in private? • Can you have your own flower bed or help in the garden? • May your visitors join you at meals? • Can you stay in your own room if you want to? • Can your visitors stay overnight? GARDENS CATERING • Are the grounds/gardens attractive? • How much choice do you get about meals? • Are all areas safe and accessible? • Is the food varied and interesting? • Is there somewhere to sit? • Can the home cater for your dietary needs? • Are they quiet? • Ask to see a current menu to answer these questions. CONTRACT TERMS • Can you have snacks or drinks any time of the • Can you retain your own room if away? day or night? • Can you have a short-stay or trial period? • Can you eat in your room? • Ask to be given a statement of terms and ACTIVITIES conditions used by the home. • Can you continue to pursue your hobbies and • Are all procedures, such as complaints, clearly interests? spelt-out? Where? Ask to see a copy. • What sorts of activities and entertainment are organised? • Can you see a copy of the home’s current activities diary? • Are outings and holidays arranged? How much do they cost? £

Looking for care or support?

This Directory’s free helpline provides an INDEPENDENT information and help service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding care. One call to the freephone number 0800 389 2077 will enable the service to build a proﬁle of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Call 0800 389 2077

38 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Supported living for people with disabilities

Supported living is designed to help disabled people live stay; short term; short stay or daytime support. more independently, in their local community. Supported KeyRing living enables people with learning disabilities to live in KeyRing can offer customers support to live their own homes as an alternative to shared residential independently in their community and maximise their care and is available to people who are assessed as opportunities by sharing their skills and talents with eligible for services using the Fairer Access to Care others and within their network. Services (FACS) criteria. In supported living accommodation, housing and KeyRing will help you to: support are separately provided, and the customer has a • find and settle into your new home; licence or tenancy. Customers have more rights, and if the support package is not meeting their needs, the service • get to know your area; provider can be changed, without having to move home. • sort out your money; Support can be commissioned from a few hours a week, • explore your hopes and plans; up to 24-hours a day, depending on assessed needs. There are also several different models of supported • explore how you wish to be supported; and living, available such as living in shared houses, having a • do things your way. flat within a group, or living in individual tenancies in the With supported living, customers make their own community. Here are some examples of types of support decisions about how they want to live but can still get which can assist people to live more independently. help with managing their home. Shared Lives Some of the benefits of supported living include: Shared Lives is an arrangement whereby people with assessed social care needs live in the homes of families, • people living in their own home, as tenants or owners; couples or single people who are approved Shared Lives • having more choice and control; carers. Sometimes referred to as ‘adult fostering’ and previously known as ‘adult placement’. • taking responsibility to live independently; The Shared Lives scheme is a: • accommodation can be matched more closely to an individual’s needs; and • person-centred service; • using local housing and services so that customers can • service provided by families and individuals in local still live close to family and friends. communities; Some individuals, including those with high support needs, • service that enables someone to live an ordinary life at have been successfully supported in their own homes. the heart of their community; • service that values the person and what they have to For further information on supported living visit the offer; and a website: www.warwickshire.gov.uk/supportedliving • service that promotes independence and choice Shared Lives arrangements are made by an agency (a Shared Lives Scheme). The Scheme approves and trains the Shared Lives carers, receives referrals, matches the needs of people seeking a service with Shared Lives carers, and monitors the arrangements. Shared Lives arrangements can be for an extended This Directory’s helpline

This Directory’s free helpline provides an independent about choosing and funding. information and help service encompassing care, One call to the freephone number 0800 389 2077 accommodation, funding and rights. A personalised will enable the service to build a profile of exactly report can be generated for customers providing details what type of care you’re looking for, while taking into of all care homes or housing with care schemes that account your personal needs and interests. meet their criteria with supplementary information

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 39 Social care assessments, support plans and personal budgets

Warwickshire County Council helps people who need - learning disabilities;- physical disabilities; extra support to live as independently as possible, - sensory impairment, for example people who are deaf including: or blind; • older people; - mental health needs; • vulnerable people, for example elderly people or - drug and alcohol problems; or someone with a disability; - HIV or AIDS. • people who care for others; and We help by working with health services, voluntary groups and independent care organisations to arrange services. • people with: These services may be jointly or partially funded by us.

Are you eligible?

We help people with the greatest need for support by • you have needs arising from severe dementia or using the Fair Access to Care Services (FACS) eligibility depression; or criteria. We will discuss this with you at your assessment. • you have suffered from physical, sexual, psychological If you are not eligible for help from us, we will give you or financial abuse, or if there are good reasons to information about other organisations that may be able suspect you might be at risk of this happening. to help you. If you are a carer and: We would normally arrange support if you are not able to: • you are putting your own health and welfare at risk • get out of your bed or chair or move around without because of your caring tasks; or help; • you might need support to continue in your caring role. • look after yourself because you cannot prepare meals and drink; and/or We would not normally arrange support for: • wash or dress yourself properly, and you need help to • housework; manage those essential tasks. • shopping; If you are at significant risk because: • collecting pensions; • collecting prescriptions; • your main carers, relatives, friends or neighbours who provide a lot of help cannot continue to provide all the • ironing or other household tasks; and help you need; • bathing, if you can manage a shower or strip wash.

What is a social care assessment?

People who are thought to be eligible for support have to your views and take your wishes and feelings into a social care assessment, this is how we find out what account. If you need an interpreter because your first people’s needs are and what outcomes they want to language is not English, or you use sign language, we will achieve with their support. arrange this. To achieve this we will need to ask you questions You will only need to give your personal details and about your needs or problems and how they are affecting information about your needs or problems once and, if your day-to-day life. We will only ask questions which you agree, we will then share this information with other help us to understand your needs or problems. This will people involved in your care. We may have to ask other include basic information such as your name and address, people for information about you. For example, we may date of birth, next of kin, and GP. We may also need need to ask your doctor to tell us something about your to discuss your current health, medical history, family, health problems. We will not normally collect or record housing and financial situation, and personal care. any information about you, or share it with anyone else, The assessment is an opportunity for you to say what without your permission. We call this ‘consent to share you think and to ask us questions. We will listen carefully and record information’ - the person who does your >>

40 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH What is a social care assessment? continued assessment will explain this to you. If you contact us by family and carers with your permission, about the options telephone on 01926 410410, you will initially speak to a available to you. We will then write a plan that sets out customer service adviser based in the customer service the support we have agreed with you. If you are caring centre, who will be able to advise you of your eligibility for for someone on a regular basis and feel you would like to further assessment for services. be assessed in your own right as a carer you can request a If you are eligible for help we will talk to you, and your carer’s assessment.

What is the support plan?

After your assessment is completed we will discuss with will give the detail of when you will get support, the type you how you wish to be supported, this can include your of support, how often you have it and who will provide it family, friends or carers if you want it to. The support plan to you.

What is a personal budget? Warwickshire now give people who are eligible for long done by the person who completes your assessment and term support a personal budget, this is the money to buy support plan. We will still involve you in deciding how to the support identified in the support plan. arrange your support but you will need to come back to us The personal budget can be used in two different ways, if you want to change anything. you can chose to take the money and arrange your own You are also able to have a direct payment for some support, this is called a “direct payment” which just means aspects of the support plan and have the Council arrange that we pay you the money directly rather than paying support for other parts of your plan. the person or organisation that supports you. This gives you a lot of control over how your support is provided and makes it simple for you to change the arrangements. If you want to use a direct payment but are worried about making the arrangements we can provide you with support or this can come from family or friends if they are willing to help you. The other way of receiving your personal budget is for the Council to arrange the support for you this would be

Your financial assessment

By law, we can ask people that receive adult social care Savings Contribution services to contribute to the cost of the support they Below £14,250 We will not take these receive. These contributions help us to continue to provide savings into account in adult social care services to the growing number of people the assessment. who need them. Everyone will be offered a financial assessment to work Between £14,250 and £23,250 A tariff income of £1.00 out how much they can afford to pay towards the cost of for each £250 (or part of their care. £250) and add this to your income used in the What does a financial assessment involve? assessment. Above £23,250 We will assess you as We will ask you to provide us with information about being able to pay the your income and any capital that you have so that we can maximum contribution, calculate how much you are able to contribute towards no matter what other your care. income and disability As part of this assessment, we will take into account any costs you may have. savings you have, as follows: The financial assessments will make sure you keep a As part of the assessment we will also give you advice basic level of income to include basic housing costs and on welfare benefits so you may be able to increase your agreed disability related expenses. income by claiming all the benefits you may be entitled to.

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42 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Your financial assessment continued

You can choose not to have a financial assessment, but If you have been told that you do not currently meet the this means that you will automatically need to make the eligibility criteria for services, or are simply arranging your maximum contribution for your care. own support, a list of service providers through voluntary or independent organisations can be found in this What is self-funding? publication or on our Warwickshire Directory. This means People arrange their own social care services for different that you can choose and pay for the kind of services you reasons; some pay the full costs and others may pay a feel you need. contribution. If you are paying the full cost of your care, If you’re not happy with your assessment or support you are known as a self-funder. This means that either plan, you can ask for your assessment to be reviewed by you: contacting the manager of the team that carried out the • have chosen not to approach adult social care for help; assessment. If you are still unhappy you can complain or or make comments to the manager of the team that has been dealing with you. • have been assessed but you are not currently eligible for services; or For further information, call this Directory’s independent • are eligible for services, but your savings are above helpline: 0800 389 2077. £23,250. Local charges

Transport: Your transport contribution is based on the actual number of journeys you make with your transport service. • Transport distance up to 5 miles (rate per journey) £5.17 • Transport distance 5 to 10 miles (rate per journey) £8.63 • Transport distance over 10 miles (rate per journey) £12.23

Telecare: £4.87 per week. Your telecare service contribution is based on the actual number of weeks or part weeks that you receive a telecare Respite care: £51.80 per day. service. Your respite care contribution is based on the actual Day care: number of days you receive your respite care service. Your day care contribution is based on the actual number of days or part days you attend the day care service. Carers replacement services (sitting service): £14.24 per hour. • Day care – older people and mental health (day or part day rate) £25.21 Personal assistant services: £10.78 per hour. • Day care learning disabilities Your personal assistant contribution is based on the full (day or part day rate) £46.74 cost of paying and employing personal assistants (hourly • Day care physical disabilities rate, via a direct payment). (day or part day rate) £40.28 Other chargeable services: You will be required to pay the full cost of other chargeable services and support such Home care: £14.24 per hour. as laundry services. Your home care contribution is based on the actual For more information please visit our website: number of home care hours that you receive. If you wish www.warwickshire.gov.uk/socialcarecharges or call to cancel or change your care you must give 24 hours’ 01926 410410. notice or you may still be charged. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 43 Self-funding advice

If you have more than £23,250* in capital or savings of paying for care, you must tell us well in advance that you will have to pay for any care services you require, this is going to happen. We will then be able to help with although if you need care in your own home or are your care fees (provided your assessment has shown that considering moving into a care home, you still qualify for you need residential care). We will carry out a financial a Community Care Assessment by us. The assessment will assessment to confirm the date from which your funds make sure that your needs will be met. Also, if you expect fell below £23,250*, and the amount we will contribute your capital to fall below £23,250* as a result of paying towards your care. Third party payments are explained for care, we may then help you with the cost. below. Understanding your rights before moving into care If you are moving into a care home, you may be entitled is essential. There are a number of financial products to some of the following financial assistance and support: and specialist companies who may be able to help. It is Twelve-week property disregard important to seek advice before committing yourself. This applies if: For further information, call this Directory’s independent helpline: 0800 389 2077. • your former home is included in your financial assessment; * Figures mentioned here may change after April 2014. • your other capital is less than £23,250*; and Third party payments • your income is not enough to meet your care home fees. If the care home you eventually choose costs more than the rate we will contribute, someone will have to make up We can help with the cost during the first twelve weeks of the difference. This extra payment is often referred to as a permanent care in a home, provided our assessment has ‘top-up’ or ‘third party payment’. shown that this is the kind of care you need. This is called Except in limited circumstances, the law states that you the ‘property disregard’ period. are not allowed to make this additional payment yourself. Deferred payment agreements The responsibility for this often falls to a member of your After the twelve-week property disregard period, we may family or a benevolent sponsor such as a charity. Once be able to help you while your property is being sold. We this person or organisation has been confirmed, they will charge any financial help we give against the value of must sign an agreement formalising the arrangement. your home. This means we will take back the amount we It is important that whoever agrees to do this for you is have paid once your property has been sold. However, we made aware that the amount could increase in the future may limit how much we will pay. and they must be confident any increases will be met. It may affect your entitlement to Pension Credit if your Should payments stop for any reason, you should seek property is not seen to be on the market and becomes help and advice from us immediately. treated as capital by the Department for Work and As the financing of care is a complex area, you are Pensions (DWP). advised to contact us to ask for specific advice and individual guidance. Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £53.00* a week if you need care by day or night, and at the higher rate of £79.15* a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £109.79* a week for the standard rate. This is paid directly to the home. What if you run out of money? If your capital is likely to reduce to £23,250* as a result

44 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Your care, your choice

Self-directed support and personal budgets

Self-directed support is about you being in control of the want to put you at the centre and give you control over assistance you need to live the life you choose. If you have that support. been assessed as being eligible for social care support, we

Steps to self-directed support

There are seven main steps to helping you be in control 6. Keeping records; and of your support: 7. Reviewing. 1. Completing a supported questionnaire. 2. Developing a support plan. 3. Agreeing the support plan. 4. Using a personal budget. 5. Paying towards a personal budget.

1. Completing a self assessment This helps us find out: You can tell us about the changes you would like to make, • if you are eligible for social care support; and the things you would like to stay the same, and what you would like to achieve - we call these outcomes. • about your day-to-day life; and It may be that you are able to make some choices • your social care needs. about how you want to be supported. If you are unable We will arrange to visit you to help you complete the to make your own decisions about your support, we will assessment. If you want, you can involve a family member, work in line with the Mental Capacity Act 2005 to make carer, friend or someone else who is important in your life sure we meet your best interests. to help with this too. After we have completed the assessment we will look We also want to support carers. We will also assess at what you have told us and work out an estimated someone who regularly cares for you, for example, a amount of money you may need to pay for your support family member, friend, neighbour etc. if you would like us (we call this your ‘estimated personal budget’). This will to, provided they are not being paid for caring for you. help you as a guide to plan your support.

2. Developing ‘My Support Plan’ How you want to use this money (‘estimated personal A social care practitioner will meet with you to help you budget’) will be written in a plan called ‘My Support Plan.’ with your plan. You can also have a friend, family member This describes the support you want to meet your social or a trustee to help you as well. care needs and how you plan to achieve your outcomes. The final amount of money is only confirmed when your This must also keep you safe, well and be legal. support plan is agreed. This is called your ‘personal budget’.

3. Agreeing ‘My Support Plan’ Your personal budget must be spent on meeting your • keeping well by having regular exercise, perhaps eligible social care support needs and the outcomes in your swimming, or being part of a local walking group; support plan. You can use your personal budget on many • having help to run your home; different things within the amount of budget available to • having a break so that your family carer can have some you, for example: time off; or • employing someone to support you in day-to-day life • learning a new skill or maintaining an existing (we call this person a personal assistant); skill. • buying support from a care agency; Often talking about this with someone else can help you • meeting other people, perhaps at a local club; think about the different possibilities.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 45 4. How do I use my personal budget?

There are a number of ways you can use your personal budget:

Direct payments Direct payments provide greater choice and flexibility in the way you arrange the support you want, and you • you cannot use it for anything that is illegal or does not can include things we (the council) do not organise and keep you safe and well. directly pay for. Sometimes people under certain mental health legislation Choosing direct payments is the only time you will use cannot be offered direct payments. your personal budget as money. In Warwickshire we have a team who provide advice, You will receive the money every four weeks paid into information and support we also have a contract with two your designated bank account to pay for your support. external direct payment support services. Please ask to If you have capacity to agree to direct payments and speak to the Council’s Personal Budget Support Service you do not want to manage it alone, you may wish to about this. nominate a person you know, or a trust, to open a bank A personal managed budget account and receive the money on your behalf. They could also arrange the support following your support You may decide that you prefer not to receive your plan. You will still be accountable for the way the direct personal budget as money, and instead you want us (the payment is managed. council) to make your arrangements for you. If you choose to do this, we will use the money to Trust – this is usually a small group of people who manage pay for your support. Your support will be limited to the your direct payment on your behalf and can include organisations that we contract with, and the services we anyone you agree to, such as members of your family. provide. If you support someone who does not have the If we agree with you that residential care is the best capacity to agree to direct payments you may be able way to meet your support needs, this will be arranged as to act as a Suitable Person. If you are appointed as a a managed budget for legal reasons. Suitable Person you will be accountable for receiving and managing the direct payment. The law tells us who can A combination budget be appointed as a Suitable Person and we must follow a (a mixture of a direct payment and a managed budget). process to understand who can act as this person. You may decide that you want a direct payment for There are only a few things you cannot use your direct some of your support, but you want your social care payment for: practitioner to arrange some things for you - we call this a • you cannot purchase long term residential care but you combination budget. an take short breaks; Individual service funds • you cannot buy a service from us, as the council is not (currently being developed in Warwickshire) allowed to sell their services this way; Individual service funds are an option for people when • you cannot use it for health related services i.e. dentist; their personal budget is known. We will work with you to choose a provider that will help you meet the needs and • you cannot use it for your own personal bills i.e. outcomes agreed in your support plan. personal clothes, food, household bills, rent, and If you agree, we will give your personal budget (some, mortgage; or all of it, depending on what has been agreed) to the • you cannot use it for gambling, buying alcohol or provider on your behalf. The provider can only use your cigarettes; budget for your support and must account to you. This • the law tells us you cannot pay someone who lives in gives you some flexibility and control as you agree with the same household unless we agree; and the provider the exact detail of your support.

5. How much will it cost me?

We will carry out a financial assessment with you to see personal budget to buy the support you need. how much money you can afford to pay towards your You will be told how much you need to pay before support. Depending on the outcome of the financial being given your personal budget. assessment you may be asked to pay towards your

46 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH 6. Keeping records and spending the personal budget

If you are going to receive direct payments, we advise help you to find out why. You may need to spend your you to open a separate bank account in your name, or the money in a different way to meet your agreed outcomes. name of the person you have agreed will help you with However, we cannot give you more money if you run out. managing the money. If you are concerned about doing We will look at how much you have in your personal this we may be able to support you with managing the budget. If you do not spend the entire personal budget, money if other ways . we will ask you to pay back anything above the agreed We will advise you how to keep simple records and reserve amount. how to get the types of help and support to make things We support the flexibility of personal budgets and easier for you. we will allow you to build up an amount of money At first, we will need to look at your bank statements to help you to plan for such things as your employer for the separate account for direct payments every three responsibilities and achieving your agreed outcomes. months to help you manage and keep on top of things Usually around eight weeks of funding would be and we will write and request these from you. acceptable. Anything saved above this must be agreed If you find that you are spending more money each during your support plan or review. month than you have coming in, you must tell us. We can

7. Reviewing

We arrange review meetings with you to see if you need a You will only continue to receive a personal budget different amount of money and support. However, you can if you are eligible for social care support. If your tell us at any time if you feel your needs have changed. circumstances change and you are no longer eligible you The purpose of these review meetings is to look at your will be supported to close down your personal budget support plan and see if your support is still helping you to responsibilities. achieve your outcomes. We will look at what you want to For more information please visit our website: change, or keep the same, and check that the allocated www.warwickshire.gov.uk/personalbudgets or call funding is meeting your needs. A large underspend may 01926 410410. trigger a review to ensure the resource relates to your If you would like to know more about direct payment support need. please contact the Personal Budget Support Service on Your direct payments could be at risk if you break the 01926 745120 or email [email protected] rules and spend the money for something illegal, gambling, or something outside of the agreed outcomes. We will work Alternatively, call this Directory’s independent helpline: with you to stay within the rules and discuss alternative 0800 389 2077. arrangements to maximise the choice available to you. Looking for care or support?

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 47 The Warwickshire Association of Care Homes The Warwickshire Association of Care Homes represents • To ensure that the substantial contribution to care for a majority of independent care homes in the county. The the elderly made over recent years by the independent Association is recognised by Warwickshire Adult, Health sector is fully recognised for its quality and cost and Community Services, PCTs and the Care Quality effectiveness. Commission (CQC) and liaises with them on a range of • To represent the independent sector in the issues aimed at providing and maintaining the highest formulation, development, implementation and standards of residential care to the elderly people of interpretation of community care policies for the Warwickshire. county with Warwickshire County Council, Health Our aims are: Authorities, Primary Care Trusts and the Care Quality Commission. • To promote and encourage the highest level of care for service users within its member homes embracing • To represent members honestly and equitably in the fundamental principles of good care practice to accordance with the Government directive ‘Building improve and sustain service users overall quality of life. Capacity and Partnerships in Care’ and that the guidelines are honestly applied to the people of • To provide support and information to potential service Warwickshire. users and their families on all matters relating to care assessment and placement. In particular to maintain our web based vacancy reporting and information For more information please contact: service on www.wpic.co.uk. Mike Leyland, WACH, Linden Lodge, Church Road, Warton, Tamworth, Staffordshire B79 0JR • To prevent service users from being referred to facilities Tel: 07801 863616 which are inadequate for their assessed needs.

EASY ACCESS TO AVAILABLE BEDS

The Warwickshire Association of Care Homes has introduced a ‘quick search’ web site to show you which homes have available vacancies. The information is updated weekly and can tell you at a glance:

• What type of care is available • Access to care advice support line • Where the vacancies are • The geographical location via a County map • Details of the individual homes • Advice and guidance in what to look for in selecting either nursing, residential or home care or other models of supported / assisted living • A guide to the financial issues in care placement • What to look for by way of a check list

WACH Contact: www.wpic.co.uk or 07801 863616

48 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH The NHS is changing

As part of the changes to the NHS brought about by the Room 14, Lewes House Health and Social Care Act 2012, Primary Care Trusts (PCTs) Nuneaton and Strategic Health Authorities (SHAs) ceased to exist on CV10 7DJ 31 March 2013. Their responsibilities were taken over by Tel: 0247 686 5243 Clinical Commissioning Groups (CCGs) and the NHS Trust Email: [email protected] Development Authority. The local CCGs have responsibility for planning and Healthwatch commissioning healthcare and will work with local people Coventry LINk and Warwickshire LINk were abolished and organisations, including councils and the providers of at the end of March 2013 and replaced by Coventry health and social care, to plan and pay for health services Healthwatch and Warwickshire Healthwatch. in the area. The Clinical Commissioning Groups are working NHS Coventry and Rugby Clinical Commissioning Group closely with both LINks during the transition to the represents all GPs in Coventry and Rugby and comprises new arrangements and will continue to work with 77 GP practices. Healthwatch, which now has stronger statutory duties to ensure local patient and public feedback Christchurch House, Greyfriars Lane is given to the CCG and that they are involved in Coventry CV1 2GQ commissioning and planning. Tel: 0247 655 3344 Email: [email protected] Healthwatch Coventry NHS South Warwickshire Clinical Commissioning Group c/o Voluntary Action Coventry comprises 36 GP practices, representing a population of 29 Warwick Road, Coventry CV1 2ES 270,000. Tel: 0247 622 0381 Westgate House Healthwatch Warwickshire Warwick CV34 4DE Royal Leamington Spa Tel: 01926 493491 ext 245 Warwickshire Email: [email protected] CV31 2DL Jennie Day - Central Coordinator NHS Warwickshire North Clinical Commissioning Group Email: [email protected] comprises 28 GP practices, for a local population of Tel: 01926 453963 approximately 184,000 people. Useful local contacts

We continue to work closely with our partners to improve the health and wellbeing of the people of Warwickshire and below are some of the main contact details where you will be able to obtain more information about health services locally and nationally.

Age Concern and Help the Aged have joined forces and Warwickshire CV31 3AP the new body is now called Age UK in some areas. Tel: 01926 88 88 99 Age UK Warwickshire Association of Charity Officers Provide a wide range of services and activities for the local A national umbrella body for benevolent charities. community and older people and their carers across the Unicorn House, Station Close, county. Potters Bar, Hertfordshire EN6 3JW 8 Clemens Street, Leamington Spa, Warwickshire CV32 4SU Tel: 01707 651777 Tel: 01926 458100 • www.ageconcernwarwickshire.org.uk Web: www.aco.uk.net Alzheimer’s Society Care Quality Commission, The (CQC) Offer advice and support to people with dementia and National inspector and regulator of care services. their carers. National Customer Service Centre: South Warwickshire Branch Tel: 03000 616161 10 Wise Street, Leamington Spa, Web: www.cqc.org.uk >>

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 49 Useful local contacts continued

Carers UK NHS Direct The voice of carers. Health advice and information. 20/25 Glasshouse Yard, London EC1A 4JT Tel: 0845 4647 Tel: 0207 490 8818 Web: www.nhsdirect.nhs.uk Web: www.carersuk.org NHS Warwickshire Counsel and Care Plans, develops and commissions healthcare to meet the Advice and help for older people. needs of the local population. Twyman House, 16 Bonny Street, Tel: 01926 493491 London NW1 9PG Web: www.warwickshirepct.nhs.uk Tel: 0845 300 7585 Email: [email protected] Web: www.counselandcare.org.uk Rethink Crossroads Care The largest national voluntary sector provider of mental Run a network of care attendance schemes throughout health services. the UK. Paul’s House, Tower Street, 10 Regent Place, Rugby, Taunton TA1 4BH Warwickshire CV21 2PN Tel: 0300 5000 927 Tel: 01788 573653 Email: [email protected] Web: www.crossroads.org.uk Web: www.rethink.org.uk Electronic Quality Information for Patients (EQUIP) Warwickshire Partners In Care Provides quality health information in Warwickshire c/o Linden Lodge, including details of hospitals, walk-in centres and patient Church Road, Warton, information services. Tamworth, Staffordshire B79 0JR Tel: 0121 695 2227 Tel: 07801 863616 Website: www.equip.nhs.uk/services/warwick.html Web: www.wpic.co.uk Friends of the Elderly Warwickshire Association of Care Homes, The A charity supporting older people who have a range of Tel: 07801 863616 practical needs. Web: www.wpic.co.uk 40–42 Ebury Street, London SW1W 0LZ Tel: 0207 730 8263 Warwickshire Directory Web: www.fote.org.uk The County Council’s online Warwickshire Directory, https://directory.warwickshire.gov.uk/ provides Guideposts Carers Support Service information on a range of services in Warwickshire relating Provide services for carers in north Warwickshire, to adult, children and young people’s social care. It currently Nuneaton & Bedworth and Rugby areas. holds over a thousand entries about local organisations, Tel: 0247 638 5888 groups and agencies that provide activities, advice, services Mental Health Services for people under 65 and support for you - with more being added all the Riversley Park Resource Centre, time. The Warwickshire Directory allows you to search by Riversley Park, Coton Road, location, keyword or to browse through the navigation to Nuneaton CV11 5TU find what you are looking for with the ability to: National Association for Providers of Activities for • leave feedback on providers; Older People (NAPA) • compare services; and Champion activities for older people in residential • create and save a short-list of services for future settings. reference. Bondway Commercial Centre, 5th Floor Unit 5.12, 71 Bondway, London SW8 1SQ Tel: 0207 078 9375 Web: www.napa-activities.co.uk NHS Choices Information about health and choices. Web: www.nhs.uk

50 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH The ultimate in care home living, locally

As we get older we all need extra dementia and respite care, while care and support but we still being supported to continue to want to enjoy doing the things live a happy and fulﬁlled life. we love. Opening in Stratford-upon-Avon At the brand new Ambleside care in October 2013, Ambleside is home each resident will receive one of a number of new care the highest standard of tailored homes operated by award winning nursing, residential, specialist care provider Care UK.

Ambleside Evesham Road, Dodwell Stratford-upon-Avon CV37 9ST 0333 321 0923 careuk.com/ambleside +LJKVWDQGDUGVRIFDUH 'HGLFDWHGTXDOLILHGVWDII /RQJWHUPUHVSLWHDQGGD\FDUH ,QGLYLGXDOO\VW\OHGVLQJOHURRPV ([WHQVLYHODQGVFDSHGJURXQGV 'DLO\SURJUDPPHRIDFWLYLWLHV 9DULHGKHDOWK\PHQXV 9LVLWRUVZHOFRPHDWDQ\ UHDVRQDEOHWLPH -$0(6+,5216 /LOOLQJWRQ5RDG/HDPLQJWRQ6SD&9/' 7HOHSKRQHZZZMDPHVKLURQVRUJXN(PDLOLQIR#MDPHVKLURQVRUJXN

5HJLVWHUHG&KDULW\1R

Arden House The Royal Leamington Spa Nursing Home Residential Care Home for older people Set in beautiful grounds, our home provides the highest standards of 24 hour nursing care. The ^ŝƚƵĂƚĞĚŝŶƚŚĞŚĞĂƌƚŽĨ>ĞĂŵŝŶŐƚŽŶ^ƉĂ͕ƌĚĞŶ,ŽƵƐĞĐĂŶŽĨĨĞƌ nursing home is set in a conservation area, only ĐĂƌĞĨŽƌϯϮƌĞƐŝĚĞŶƚƐ͘/ƚƐĂŝŵŝƐƚŽƉƌŽǀŝĚĞĂƐĞĐƵƌĞ͕ƌĞůĂǆĞĚ͕ŚŽŵĞůǇ ĞŶǀŝƌŽŶŵĞŶƚǁŚĞƌĞƌĞƐŝĚĞŶƚƐĐŽŵĨŽƌƚĂŶĚĐĂƌĞŝƐŽĨƉƌŝŵĞŝŵƉŽƌƚĂŶĐĞ͘ a few minutes walk from the town centre and comprises of two regency detached residencies ͻϮϰŚƌĐĂƌĞͻ&ƵůůǇYƵĂůŝĨŝĞĚƐƚĂĨĨͻĞĚŝĐĂƚĞĚĐŚŝůĚƌĞŶ͛ƐƉůĂǇĂƌĞĂ joined by a central link. ͻ,ŽŵĞŽŽŬĞĚĨƌĞƐŚĨŽŽĚ;ĐĂƚĞƌŝŶŐĨŽƌĂŶǇƐƉĞĐŝĂůĚŝĞƚĂƌǇƌĞƋƵŝƌĞŵĞŶƚƐͿ Friendly professional care. ͻϯƐĞƉĂƌĂƚĞůŽƵŶŐĞƐĂŶĚůĂƌŐĞůĂŶĚƐĐĂƉĞĚŐĂƌĚĞŶƐ s ͻWĂƐƐĞŶŐĞƌĂŶĚƐƚĂŝƌůŝĨƚƐĨŝƚƚĞĚͻ,ĂŝƌĚƌĞƐƐĞƌĂŶĚŚŝƌŽƉŽĚŝƐƚĂǀĂŝůĂďůĞƌĞŐƵůĂƌůǇ s Elegant single rooms with en-suite. ͻZĞŐƵůĂƌĐƚŝǀŝƚŝĞƐŝŶĐůƵĚŝŶŐŝŶŐŽ͕ŽǁůƐ͕ƌƚƐΘƌĂĨƚƐ͕DŽƚŝǀĂƚŝŽŶDŽƌŶŝŶŐƐ s Colour TV in all rooms.s 3 attractive lounges. s Lovely gardens used for garden parties and barbecues in the summer. ŽŵĞĂůŽŶŐĂŶĚƐĞĞƵƐĂŶǇƚŝŵĞ͕ŶŽĂƉƉŽŝŶƚŵĞŶƚŶĞĐĞƐƐĂƌǇ͘ s Occupational therapy, activities organiser. ƌĚĞŶ,ŽƵƐĞϭϴͬϮϬůĂƌĞŶĚŽŶ^ƋƵĂƌĞ͕>ĞĂŵŝŶŐƚŽŶ^ƉĂ͕tĂƌŬƐsϯϮϱYd 14-16 Adelaide Road, Royal Leamington Spa, Warwickshire CV31 3PW dĞů͗ϬϭϵϮϲϰϮϯϲϵϱtĞď͗ǁǁǁ͘ŐƌĞĞŶƐůĞĞǀĞƐ͘ŽƌŐ͘ƵŬ Telephone 01926 426820

Nursing care at its best in Royal Leamington Spa.

Eversleigh Nursing Home provides the very best in nursing care. Set in a large and beautiful regency building in the heart of Royal Leamington Spa.

We provide long & short stay care, respite care, complex care, and convalescing care. We offer experienced registered nurses who have the necessary expertise in caring for older people, chosen for their understanding of the unique circumstances encountered in later life. We welcome residents who are funded by social services and those that

fund privately. To arrange a visit please contact our home manager. Accreditation for end of life care

Eversleigh Nursing Home 2 - 4 Clarendon Place Web: www.eversleighnursinghome.co.uk Royal Leamington Spa CV32 5QN Email: ofﬁ [email protected] Tel: 01926 424431 Registered and fully compliant with CQC essential standards of quality & safety.

52 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Warwick & Leamington Spa

Warwick & Leamington Spa care homes

ADELAIDE HOUSE RESIDENTIAL CARE HOME HAVEN HOUSE RESIDENTIAL HOME 6 Adelaide Road, Leamington Spa CV31 3PW Warwick Road, Kineton, Warwick CV35 0HN Tel: 01926 420090 WACH OP D PD Tel: 01926 641714 OP D ALBEMARLE REST HOME HEART OF ENGLAND MENCAP - 1 OLD ROAD 50 Kenilworth Road, Leamington Spa CV32 6JW 1 Old Road, Southam CV47 1HP Tel: 01926 425629 WACH OP D Tel: 01926 812312 LDA ARDEN HOUSE INDIVIDUAL CARE SERVICES 18-20 Clarendon Square, Leamington Spa CV32 5QT - 60 WARD GROVE Tel: 01926 423695 WACH Advert page 52 OP D PD 60 Ward Grove, Myton, Warwick CV34 6QL Tel: 01926 410713 LDA BEECH LODGE – DEAF-INITELY INDEPENDENT 26-28 Warwick New Road, Leamington Spa CV32 5JJ JAMES HIRONS CARE HOME Tel: 01926 337743 PD LDA SI 53 Lillington Road, Leamington Spa CV32 6LD Tel: 01926 422425 WACH Advert page 52 OP BETHANY Clarendon Place, Leamington Spa CV32 5QN LAWNS, THE Tel: 01926 423661 OP D PD 1 Gleave Road, Warwickshire CV31 2JS BURGESS CARE Tel: 01926 425072 OP D PD SI Fosse Way, Leamington Spa CV31 1XH Advert inside back cover Tel: 01926 614048 LDA MANOR ROAD, 9 CLARENCE HOUSE Leamington Spa CV32 7RJ 42 Warwick New Road, Leamington Spa CV32 6AA Tel: 01926 313227 OP MH YA Tel: 01926 832826 WACH OP D NEWLANDS CLARENDON MANOR Whites Row, Kenilworth CV8 1HW Golf Lane, Whitnash, Leamington Spa CV31 2PZ Tel: 01926 859600 WACH PD YA Tel: 01926 426758 OP D Adverts pages 31, 60 & Outside Back Cover CRAIGHAVEN CARE HOME NORFOLK STREET, 13 4 Heath Terrace, Leamington Spa CV32 5LY Leamington Spa CV32 5YQ Tel: 01926 429209 WACH OP D Tel: 01926 313227 OP MH YA FOUR WAYS PARK VIEW CARE HOME Mason Avenue, Lillington, Leamington Spa CV32 7PE Priory Road, Warwick CV34 4ND Tel: 01926 421309 WACH OP D Tel: 01926 493883 OP D PD SI Adverts page 31, 60 & Outside Back Cover Advert inside back cover GLEBE HOUSE PEACEHAVEN 50 Radford Road, Leamington Spa CV31 1LZ 12 Kenilworth Road, Royal Leamington Spa CV32 5TL Tel: 01926 422321 LDA Tel: 01926 422079 OP D PD GREENWAYS CARE HOME PEOPLE IN ACTION - MILVERTON TERRACE, 4 Marton Road, Long Itchington CV47 9PZ Leamington Spa CV32 5BA Tel: 01926 633294 WACH OP Tel: 01926 882831 PD LDA SI YA HANCOX CLOSE, 7-8 RIVER MEADOWS Weston Under Wetherley, Leamington Spa CV33 9GD Warwick Road, Kineton, Warwick CV35 0HW Tel: 01926 633548 OP LDA YA Tel: 01926 640827 WACH OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol WACH - Member of the Warwickshire Association of Care Homes - see page 48 Advertisers are highlighted

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 53 Warwick & Leamington Spa care homes continued

SYCAMORES, THE VALLEY ROAD Sydenham Drive, Leamington Spa CV31 1PB 151 Valley Road, Lillington, Leamington Spa CV32 7RX Tel: 01926 420964 WACH OP D Tel: 01926 881612 OP D PD LDA SI YA Adverts pages 31, 60 & Outside Back Cover WOODSIDE TURNING POINT - RUSSELL TERRACE, 52 Spinney Hill, Warwick CV34 5SP 52 Russell Terrace, Leamington Spa CV311HE Tel: 01926 492508 WACH OP D Tel: 01926 431471 OP LDA YA Adverts pages 31, 60 & Outside Back Cover TURNING POINT - WILLES ROAD 26 Willes Road, Leamington Spa CV31 1BN Tel: 01926 336437 LDA YA

Warwick & Leamington Spa care homes with nursing

CASTEL FROMA EDEN PLACE MENTAL HEALTH NURSING HOME 93 Lillington Road, Leamington Spa CV32 6LL 1 Vicarage Road, Leamington Spa CV32 7RH Tel: 01926 427216 WACH PD YA Tel: 01926 313227 WACH OP MH YA CAVENDISH LODGE EVERSLEIGH NURSING HOME 41 Leam Terrace, Leamington Spa CV31 1BQ 2/4 Clarendon Place, Leamington Spa CV32 5QN Tel: 01926 427584 MH Tel: 01926 424431 WACH Advert page 52 OP CUBBINGTON MILL GALANOS HOUSE Church Lane, Cubbington, Leamington Spa CV32 7JT Banbury Road, Southam CV47 2BL Tel: 01926 680025 WACH Advert page 59 OP PD YA Tel: 01926 812185 WACH OP D The best care is on your doorstep If you’re looking for residential, nursing, end of life or short stay respite care for an older relative, partner or friend, we can help.

Our experienced and compassionate Come and visit us to find out how we care teams will work with you and your can help your loved one to continue loved one to learn all about them and living a confident and fulfilling life, to understand their likes and dislikes including those living with dementia. so together we can design a care plan Kenilworth Grange that’s tailored to their exact needs. 4 Spring Lane, Kenilworth CV8 2HB

Call today 0333 321 0937 careuk.com/kenilworth-grange Calls are charged at local rates

54 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Warwick & Leamington Spa care homes with nursing continued

GUYS CROSS NURSING HOME NEWSTEAD LODGE NURSING HOME 120/122 Coventry Road, Warwick CV34 5HL Warwick Road, Southam, Leamington Spa CV47 0HW Tel: 01926 776922 WACH MH YA Tel: 01926 813694 WACH OP

HELEN LEY CARE CENTRE & HELEN LEY COURT ROYAL LEAMINGTON SPA NURSING HOME, THE Bericote Road, Blackdown, Leamington Spa CV32 6QP 14-16 Adelaide Road, Leamington Spa CV31 3PW Tel: 01926 313550 WACH PD YA Tel: 01926 426820 WACH OP PD Advert page 52 HOMEWOOD 40 Kenilworth Road, Leamington Spa CV32 6JF SEBRIGHT HOUSE CARE HOME Tel: 01926 423519 WACH OP 10-12 Leam Terrace, Leamington Spa CV31 1BB KENILWORTH GRANGE CARE HOME Tel: 01926 431141 OP D YA 4 Spring Lane, Kenilworth CV8 2HB Advert page 54 Tel: 01926 863320 OP D PD LDA MH YA THISTLEY LODGE KENILWORTH MANOR 40 Warwick New Road, Leamington Spa CV32 6AA Thickthorn Orchards, Thickthorn Close, Kenilworth CV8 2AF Tel: 01926 435045 MH Tel: 01926 858030 WACH OP VICTORIA NURSING HOME MARLOES WALK, 14 31 Kenilworth Road, Leamington Spa Sydenham, Leamington Spa CV31 1PA CV32 6JG Tel: 01926 452805 PD LDA YA Tel: 01926 420688 WACH OP D PD SI Nuneaton Nuneaton care homes

ACORN LODGE CHASEWOOD 132 Coventry Road, Nuneaton CV10 7AD 39 School Lane, Exhall, Coventry CV7 9GE Tel: 02476 642680 WACH OP D PD Tel: 02476 738211 WACH OP D ATTLEBOROUGH GRANGE CHASEWOOD LODGE Attleborough Road, Nuneaton CV11 4JN Exhall, Coventry CV7 9GA Tel: 02476 383543 WACH OP D Tel: 02476 644320 WACH OP D YA Adverts pages 31, 60 & Outside Back Cover BEAMAN HOUSE COLLYHURST 66 Oaston Road, Nuneaton CV11 6JZ 31-33 Nuneaton Road, Bedworth CV12 8AN Tel: 02476 319092 Tel: 02476 742206 LDA OP CALDWELL GRANGE CARE HOME DRAYTON COURT Donnithorne Avenue, Nuneaton CV11 4QJ Cedar Road, Camphill, Nuneaton CV10 9DL Tel: 02476 383779 Advert inside back cover OP D PD SI Tel: 02476 392797 WACH OP D CEDARS, THE Adverts pages 31, 60 & Outside Back Cover 4 Chequer Street, Bulkington CV12 9NH Tel: 02476 362100 OP LDA YA FAIRFIELD Butler Crescent, Exhall, Coventry CV7 9DA CHAMBERLAINE COURT Tel: 02476 311424 WACH OP D Chapel Street, Bedworth CV12 8PT Adverts pages 31, 60 & Outside Back Cover Tel: 02476 491621 WACH OP D

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 55 Nuneaton care homes continued

FRIENDSHIP CARE AND HOUSING ASSOCIATION OLD RECTORY CARE HOME, THE - 97 LEICESTER ROAD Leicester Road, Bedworth CV12 8BU 97 Leicester Road, Bedworth CV12 8AH Tel: 02476 318863 WACH OP D Tel: 02476 848128 LDA PAKS TRUST FRIENDSHIP CARE AND HOUSING ASSOCIAION - 17,18 & 42 CLARENCE STREET - 2 NAIRN CLOSE AND 9 ORKNEY CLOSE 17 Clarence Street, Nuneaton CV115PT 2 Nairn Close, Nuneaton CV10 7LG Tel: 02476 742200 LDA Tel: 02476 848142 LDA PEOPLE IN ACTION FRIENDSHIP CARE AND HOUSING ASSOCIAION - MANOR COURT ROAD, 132 - 134 - 39 AND 41 DERWENT ROAD Nuneaton CV11 5HQ 39-41 Derwent Road, Bedworth CV12 8RT Tel: 02476 383986 PD LDA SI YA Tel: 01215 062800 LDA GILDAWOOD COURT PEOPLE IN ACTION School Walk, Attleborough, Nuneaton CV11 4PJ - MANOR COURT ROAD, 136 Tel: 02476 341222 WACH OP D Nuneaton CV11 5HQ Tel: 02476 353973 PD LDA SI YA HOARESTONE AVENUE, 69 Whitestone, Nuneaton CV11 4TH PEOPLE IN ACTION Tel: 02476 327078 PD LDA YA - OLD HINCKLEY ROAD, 45 INDIVIDUAL CARE SERVICES Nuneaton CV10 0AA - 11 WEMBROOK CLOSE Tel: 02476 382960 PD LDA SI YA 11 Wembrook Close, Nuneaton CV11 4LJ PEOPLE IN ACTION Tel: 01527 857280 PD LDA YA - PRINCES STREET, 46 INDIVIDUAL CARE SERVICES Nuneaton CV11 5NW - 2 LAUREL DRIVE Tel: 02476 353581 PD LDA SI YA Hartshill, Nuneaton CV10 0XP PILGRIM HOMES Tel: 02476 393496 LDA - HORNSEY RISE MEMORIAL HOME INGLEBY CARE LTD Wellsborough Near Nuneaton CV13 6PA 66 Plough Hill Road, Nuneaton CV10 9NY Tel: 03003 031465 OP D MH Tel: 01827 370202 LDA ROMSEY WINCHESTER AVENUE INGLEBY HOUSE 46, 48, 50 Romsey Avenue and 81, 81a, 83 Leicester Road, Bedworth CV12 8BU and 85 Winchester Avenue, Tel: 02476 319909 WACH LDA Nuneaton CV10 0DR LONG LEA RESIDENTIAL HOME Tel: 02476 848143 MH 113 The Long Shoot, Nuneaton CV11 6JG Tel: 02476 370553 WACH OP STABLES RESIDENTIAL CARE HOME , THE Castle Road, Hartshill, Nuneaton CV10 0SE MANOR COURT HOME Tel: 02476 392352 WACH OP Manor Court Road, Nuneaton CV11 5HU Tel: 02476 383787 WACH OP TURNING POINT MARNER HOUSE - THE CEDARS 79 Fitton Street, Nuneaton CV11 5RZ 4 Chequer Street, Bulkington CV12 9NH Tel: 02476 641492 PD MH SI YA AD Tel: 02476 362100 OP LDA YA OASTON LODGE TURNING POINT - THE POPLARS 82 Oaston Road, Nuneaton CV7 9AS Arbury Road, Nuneaton CV10 7NH Tel: 02476 742200 LDA Tel: 020 7481 7600 225 OP LDA YA

56 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Nuneaton care homes with nursing

ALLAMBIE COURT HAVEN NURSING HOME 55 Hinckley Road, Nuneaton CV11 6LG New Road, Ash Green, Coventry CV7 9AS Tel: 02476 383501 OP D Tel: 02476 368100 OP D CAMPHILL GP LED HEALTH CENTRE HOLMFIELD NURSING HOME Ramesden Avenue, 291 Watling Street, Nuneaton CV11 6BQ Nuneaton CV10 9EB Tel: 02476 345502 OP PD Tel: 02476 390008 OP D PD LDA MH SI YA AD OLDBURY GRANGE NURSING HOME COWLEES CARE HOME Oldbury Road, Hartshill, Astley Lane, Bedworth CV12 0NF Nuneaton CV10 0TJ Tel: 02476 313794 WACH D Tel: 02476 398889 WACH OP D PD SI YA HARMONY HOUSE RICHMOND VILLAGE COVENTRY The Bull Ring, Chilvers Coton, Bede Village, Hospital Lane, Goodyers End, Bedworth CV12 0PB Nuneaton CV10 7BG Tel: 02476 645544 WACH OP PD YA Tel: 02476 320532 WACH OP D PD Advert below

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Looking for care or support?

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 57 North Warwickshire

North Warwickshire care homes

164 COLESHILL ROAD MEADOW HOUSE 164 Coleshill Road, Atherstone CV9 2AF 27- 29 Links Road, Radford, Coventry CV6 3DQ Tel: 01827 718831 D Tel: 02476 271655 OP MH YA ARDEN CROFT MEREVALE HOUSE RESIDENIAL HOME Thompsons Road, Keresley End, Coventry CV7 8JU Old Watling Street, Atherstone CV9 2PA Tel: 0121 357 5049 41 LDA Tel: 01827 718831 D

BRACEBRIDGE COURT CARE HOME ORCHARD BLYTHE Friary Road, Atherstone CV9 3AL 3 Wingfield Road, Coleshill, Tel: 01827 712895 Advert inside back cover OP D PD SI Birmingham B46 3LL Advert inside back cover Tel: 01675 467027 OP D PD SI BUTTS CROFT HOUSE ORCHARD HOUSE Tamworth Road, Corley, Coventry CV7 8BB Weston Drive, Market Bosworth CV13 0LY Tel: 01676 540334 WACH OP D Tel: 01455 292988 OP D PD COMPTON MANOR RESIDENTIAL CARE HOME POLESWORTH GROUP FRIARY ROAD Compton Road, Holbrooks, Coventry CV6 6NT 8 Friary Road, Atherstone CV9 3AG Tel: 02476 688338 OP Tel: 01827 718066 LDA HERALD LODGE ST CATHERINE’S BUNGALOWS Canley Road, Coventry CV5 6AR Coventry Road, Coleshill B46 3EA Tel: 024 7671 3655 100 OP D PD Tel: 01675 434050 WACH PD LDA SI HIGHFIELD ST JOSEPH’S Dunns Lane, Dordon, Tamworth B78 1RS Coventry Road, Coleshill, Tel: 01827 892882 LDA Birmingham B46 3EA HOLLIES, THE Tel: 01675 434500 WACH OP D Church Road, Shustoke, Coleshill B46 2JX TRINITY LODGE Tel: 01675 481139 OP LDA MH Quorn Way, Binley, Coventry CV3 2JU LINDEN LODGE RESIDENTIAL HOME Tel: 0800 690 6797 OP D Browns Lane, Warton, Tamworth, YOUELL COURT Staffordshire B78 1TR Skipworth Road, Binley, Coventry CV3 2XA Tel: 01827 899911 WACH Advert page 60 OP D Tel: 02476 561300 OP D

Warwickshire Castle

58 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her • Nursing Care Barchester home, we knew we had found somewhere pretty • Residential Care special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of • Dementia Care like-minded residents with whom she can socialise and • Respite Care enjoy activities. For my part, knowing that she’s safe in the • Diverse Services care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Cherry Trees Care Home | Tel: 01789 444 956 Overslade House Care Home | Tel: 01788 851 330 Alcester, Warwickshire, B49 6LN Rugby, Warwickshire, CV22 6DY Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Now Open! CubbingtonUser Bands Mill CareMH Mental Home health | Tel: SI 01926 Sensory 680 impairment 025 YA Younger adults AD People who misuse drugs and alcohol Leamington Spa, Warwickshire, CV32 7JT Harper Fields Care Home | Tel: 01676 591 068 Balsall Common, Coventry, CV7 7HD Caring about you, CARE caring about your past CS We’ve been providing specialist care for older people in Rugby for over 20 years and now we’re opening our third home here. All three homes care for people living with dementia. Drovers House at Rugby’s former Cattlemarket offers specialist dementia and nursing care: brand new en-suite accommodation in small household settings each with its own kitchen, living and outdoor areas. Contact 08456 930738 or e-mail [email protected] Westlands in Oliver Street, central Rugby is a warm and welcoming home organised into 3 separate household groups, each with their own lounge, dining and kitchenette areas. Contact 01788 576604 or e-mail [email protected] Dewar Close in Bilton, near St Mark’s Church offers care in a vibrant environment within 3 households which have their own www.wcs-care.co.uk living, eating and kitchen spaces. Contact 01788 811724 or Registered charity number: 1012788 e-mail [email protected]

Our aim is to provide excellent standards of care within a restful and ST MARY’S homely environment. NURSING HOME All rooms are single with en-suite facilities complemented by comfortable lounges and dining rooms. With registered nurses and trained carers working throughout the day and night we can ensure the right levels of care are provided at all times. We can offer – Dementia and General Nursing Care – both in dedicated units – for long or short stays. Other services include physiotherapy, chiropody, hairdresser and activities programme. -/.4),/,!.%s(!2"/2/5'(-!'.!s25'"9s#6(&

WARWICKSHIRE ASSOCIATION &ORMOREINFORMATIONCALLUSON OF CARE HOMES

Linden Lodge Nursing Home, Warton Linden Lane, Warton, Tamworth B79 0JR T: 01827 899227

Linden Lodge was purpose built in 1990 and designed specifically to meet the changing needs of our residents whilst providing the highest standard of care. Shops, visiting hairdresser, comprehensive range of social events and outings. Family & friends are always welcomed. Please contact Linda Lowrie (Matron) for further information. Email: [email protected]

Browns Lane, Dordon, Tamworth, B78 1TR Linden Lodge Residential Home, Dordon T: 01827 899911

34 Beds, Carers for frail elderly, Specialises in caring for people with dementia. New build, En-suite single rooms, Hairdresser, Aromatherapist, Central location within community of Dordon, Purpose built, Family & friends always welcome. Please contact Charlotte Haynes (Care Manager) for further information. Email: [email protected] /LQGHQ&DUH+RPHV/7'

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60 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH North Warwickshire care homes with nursing

BENTLEY HOUSE CARE CENTRE LINDEN LODGE NURSING HOME Twenty One Oaks, Bentley, Atherstone CV9 2HQ Linden Lane, Warton, Tamworth, Tel: 01827 711740 WACH Advert page 66 OP D Staffordshire B79 0JR Tel: 01827 899227 WACH OP D PD LDA SI YA BOSWORTH COURT CARE HOME Advert page 60 Station Road, Market Bosworth CV13 0JP Tel: 01455 290867 OP D PD MH SI YA ORTON MANOR NURSING HOME COUNDON MANOR CARE HOME 64-70 Birmingham Road, 1 Foster Road, Coventry CV6 3BH Water Orton B46 1TH Tel: 02476 600860 OP D PD SI Tel: 0121 749 4209 WACH OP D PD MH SI EVEDALE CARE HOME Occupation Road, Coventry CV2 4AB Tel: 02476 448292 OP D MH Rugby

Rugby care homes

BILTON HOUSE FRIENDSHIP CARE & HOUSING ASSOCIAION 5 Bawnmore Road, Bilton, Rugby CV22 7QH - 3 AND 4 SOUTHBROOK ROAD Tel: 01788 813147 WACH OP D 3 - 4 Southbrook Road, BINLEY WOODS Rugby CV22 5NS 229 Rugby Road, Binley Woods CV3 2BB Tel: 02476 848144 LDA Tel: 02476 545671 LDA MH YA GATEWAY HOUSE CHERRY TREES 14 Bilton Road, Rugby CV22 7AB 242 Dunchurch Road, Rugby CV22 6HS Tel: 01788 573248 LDA Tel: 01788 816940 WACH OP D GRANVILLE HOUSE CHIMNEYS RESIDENTIAL CARE HOME, THE 4 Moultrie Road, Rugby CV21 3BD 39 Bawnmore Road, Bilton, Rugby CV22 7QJ Tel: 01788 568873 WACH OP Tel: 01788 521901 WACH OP D LDA HOLLY HOUSE DAVENTRY ROAD, 55 11 Elsee Road, Rugby CV21 3BA Dunchurch, Rugby CV22 6NS Tel: 01788 878671 LDA Tel: 01788 817573 LDA JIM GILLESPIE HOUSE DEWAR CLOSE 291 Dunchurch Road, Rugby CV22 6HP 5 Beech Drive, Bilton, Rugby CV22 7LT Tel: 01788 812644 OP Tel: 01788 811724 WACH OP D Adverts pages 31, 60 & Outside Back Cover KILSBY HOUSE RESIDENIAL HOME ELMS RESIDENTIAL CARE HOME, THE Rugby Road, Kilsby, Rugby CV23 8XX 5 Main Street, Rugby CV23 0BH Tel: 01788 822276 OP D Tel: 01788 536701 WACH OP D MANOR HOUSE ELSEE ROAD, 34 6 Bawnmore Road, Bilton, Rugby Rugby CV21 3BA CV22 7QH Tel: 01788 553927 LDA Tel: 01788 814734 WACH OP D

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 61 BUPA CARE SERVICES CARING FOR YOUR LOVED ONES ACROSS WARWICKSHIRE

Whether you’re choosing care for yourself or a loved one, it’s a very personal and important decision. You want to feel conﬁdent you are selecting a home with the highest standards of care and comfort. At Bupa we offer you expert advice to help you choose the right home for your care needs. You’ll be pleased to know that your local care home is nearer than you think. Why not come and visit us, we’d love to show you around. 2 BUPA CARE HOMES Canning Court Nursing and Residential Home IN STRATFORD- 1 A46 M40 Canners Way, Stratford-upon-Avon CV37 0BJ UPON-AVON Canning Court specialises in nursing and residential dementia care. It is a purpose-built home offering the most up-to-date facilities over two ﬂoors, in a location close to local amenities. 2 A46 1 2 Alveston Leys Nursing and Residential Home Kissing Tree Lane, Alveston, Stratford-upon-Avon CV37 7QN This beautiful residential and nursing home is situated in the STRATFORD-UPON-AVON quiet village of Alveston and has recently been refurbished to offer residents the highest standards of care and comfort.

For further information about either of our homes in Warwickshire: Call 0800 012 1508 Visit bupa.co.uk/care-homes quoting ‘Warwickshire Care Choices’ or search ‘Bupa Care Homes’ online 00164_05_13 Rugby care homes continued

MILL GREEN TE HIRA CARE HOME LTD Newbold Road, Newbold on Avon, Rugby CV21 1EL 23 Moultrie Road, Rugby CV21 3BD Tel: 01788 552366 WACH PD YA Tel: 01788 561521 WACH OP Adverts pages 31, 60 & Outside Back Cover VICARAGE ROAD, 30 MILNER HOUSE Rugby CV22 7AJ 30A Vicarage Road, Rugby CV22 7AJ Tel: 01788 574849 LDA Tel: 01788 573318 LDA YA WESTLANDS MUSMAJAS Oliver Street, Rugby CV21 2EX The Hall, Rugby Road, Wolston CV8 3FZ Tel: 01788 576604 WACH OP D Tel: 02476 542737 OP Adverts pages 31, 60 & Outside Back Cover PAX CARE HOME WOODVILLE HOUSE 132-134 Pytchley Road, Rugby CV22 5NG 37 Bilton Road, Rugby CV22 7AN Tel: 01788 575009 MH YA Tel: 01788 576584 WACH OP D PD SI RED HOUSE, THE 236 Dunchurch Road, Rugby CV22 6HS Tel: 01788 817255 WACH OP D RICHMOND LODGE 27 Bilton Road, Rugby CV22 7AN Tel: 01788 573318 LDA

RUGBY CARE CENTRE 53 Clifton Road, Rugby CV21 3QE Tel: 01788 542353 OP D YA

SEDLESCOMBE PARK 241 Dunchurch Road,

Rugby CV22 6HP Caldecott Park in Rugby Tel: 01788 813066 WACH OP D

Rugby care homes with nursing

CLIFTON COURT NURSING HOME TOWN THORNS CARE CENTRE Lilbourne Road, Clifton-Upon-Dunsmore, Easenhall, Rugby CV23 0JE Rugby CV23 0BB Tel: 01788 577032 WACH OP D Tel: 01788 833311 WACH OP D PD SI YA MOULTRIE ROAD WARWICKSHIRE NURSING 3 Moultrie Road, Rugby CV213BD AND RESIDENTIAL HOME, THE Tel: 01788 547585 MH Main Street, Thurlaston, Rugby CV23 9JS OVERSLADE HOUSE Tel: 01788 522405 WACH OP 12 Overslade Lane, Rugby CV22 6DY WILLOW TREE NURSING HOME Tel: 01788 851330 WACH OP D 12 School Street, Hillmorton, Rugby CV21 4BW Advert page 59 Tel: 01788 574689 WACH OP D ST MARY’S NURSING HOME WOLSTON GRANGE Montilo Lane, Harborough Magna, Rugby CV23 0HF Coalpit Lane, Lawford Heath, Tel: 01788 832589 WACH OP D PD MH Rugby CV23 9HH Advert page 60 Tel: 02476 542912 WACH OP D

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 63 Salford House

RESIDENCE FOR THE RETIRED

s Privately owned Residential Home providing excellent accommodation and standards of care. sFriendly and homely environment.sExtended Georgian property. sLarge private gardens. sMany rooms en-suite. sVillage location. s Close to Stratford-Upon-Avon and the Cotswolds. s Visiting G.P. and other community services.

For further information and to discuss your requirements, please contact: MRS PAM HANCOX Care Manager or MR NICK BAILEY SALFORD HOUSE, STATION ROAD, SALFORD PRIORS, NR EVESHAM WR11 8UX Telephone: 01789 772461 Email: [email protected] www.salfordhouse.co.uk

Providing you with professional, committed care.

Waterloo House & Avon Lodge Care Home is part of the Alpha Care Homes Group. The home is a converted Victorian house situated in the peaceful village of Bidford on Avon and is centrally located 7 miles Waterloo House between Alcester, Stratford-upon-Avon and Evesham. & Avon Lodge Care Home Waterloo House & Avon Lodge Care Home specialises in providing:

Waterloo Road | Bidford-on-Avon, s Residential Dementia Care s Respite Care Alcester | Warwickshire | B50 4JH Our dedicated and qualified staff are committed to providing the highest Telephone: 01789 773 359 standards of care to meet each resident's individual needs in a Fax: 01789 774 791 comfortable, homely and friendly environment. Email: [email protected] www.alphacarehomes.com We look forward to meeting you.

0$125/$1(.,1(721:$5:,&.6+,5(&9-7 7(/(3+21()$; Kineton Manor is a beautiful Georgian house with an impressive history. Situated in the middle of a small Warwickshire village, it enjoys the many amenities and friendly atmosphere of village life and affords fine views across the acres of land belonging to the house and beyond that to Edgehill.

The aim of our highly dedicated professional nursing staff is to look after the physical and spiritual needs of our residents whilst allowing them to lead full lives and retain control of their own daily routine and so be able to enjoy privacy, dignity and individuality.

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64 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Stratford-Upon-Avon

Stratford-Upon-Avon care homes

BANCROFT GARDENS RESIDENTIAL HOME LOW FURLONG Waterside, Stratford-Upon-Avon CV37 6BA Darlingscote Road, Shipston-on-Stour CV36 4DY Tel: 01789 269196 WACH Advert page 67 OP D PD SI Tel: 01608 662005 Advert inside back cover OPD PD SI

BUNGALOW, THE LOWER MEADOW 29 Stratford Road, Shipston on Stour, CV36 4AZ Drayton Avenue, Stratford-Upon-Avon CV37 9FL Tel: 01608 663129 LDA Tel: 01789 268522 Advert inside back cover OP CEDAR LAWN LUCY GLYN RESIDENTIAL Cedar Close, Welcombe Road, Stratford-Upon-Avon CV37 6UP 9 Evesham Place, Stratford-Upon-Avon CV37 6HT Tel: 01789 205882 WACH OP Tel: 01789 297353 WACH LDA DRAYTON AVENUE, 201 MANOR ROAD, 7 Stratford-Upon-Avon CV37 9LD Stratford-Upon-Avon CV37 7EA Tel: 01789 269300 LDA Tel: 01789 263632 LDA YA FIELD VIEW HOUSE MEADOW VIEW Sandheys, The Slough, Crabbs Cross, Redditch B97 5JT Meadow View Close, offWharrage Road, Tel: 01527 550248 OP Alcester B49 6PR FOUR ACRES Tel: 01789 766739 WACH OP D Archer Close, Studley B80 7HX Advert inside back cover MENCAP (HEART OF ENGLAND) Tel: 01527 853766 OP D PD SI -184 DRAYTON AVENUE HAVEN HOUSE RESIDENTIAL HOME 184 Drayton Avenue, Stratford- Upon-A von CV37 9LD Warwick Road, Kineton, Warwick CV35 0HN Tel: 01789 298379 LDA Tel: 01926 641714 OP D MENCAP (HEART OF ENGLAND) HF TRUST - 34 SHIPSTON ROAD - 201 DRAYTON AVENUE 34 Shipston Road, Stratford-Up`on-Avon CV37 7LP 201 Drayton Avenue, Stratford- Upon-A von CV37 9LD Tel: 01789 261105 OP LDA YA Tel: 01789 269300 LDA HF TRUST - FALSTAFF HOUSE PEOPLE IN ACTION - BARNFIELD 12 Victoria Road, Bidford- Upon-A von, Alcester B50 4AS Church Lane, Gaydon CV35 0EY Tel: 01789 490526 LDA Tel: 01926 640521 PD LDA SI YA HF TRUST – 7 WATERLOO ROAD PEOPLE IN ACTION - FOUR GABLES 7 Waterloo Road, Bidford- on-A von, Alcester B50 4JP Ingon Lane, Snitterfield, Stratford-Upon-Avon CV37 0QE Tel: 01789 772141 LDA Tel: 01789 204615 PD LDA SI YA HYLANDS HOUSE Warwick Road, Stratford-Upon-Avon CV37 6YW ROSEDALE Tel: 01789 414184 WACH D 27 Stratford Road, Shipston-on-Stour CV36 4AZ Tel: 01608 663129 LDA LAURELS, THE The Green, Wilmcote, Stratford-Upon-Avon CV37 9UU ROXBURGH HOUSE Tel: 01789 262547 LDA MH Warwick Road, Kineton CV35 0HW Tel: 01926 640296 WACH OP D LIMES, THE Alcester Road, Stratford-Upon-Avon CV37 6PH SALFORD HOUSE Tel: 01789 267076 WACH OP D Station Road, Salford Priors, Nr Evesham WR11 8UX Adverts page 31, 60 & Outside Back Cover Tel: 01789 772461 Advert page 64 OP D

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 65 Providing you with professional, committed care.

Bromson Hill Care Home is part of the Alpha Care Homes Group. The home was formerly an Edwardian Manor House and still retains some of it’s original features. It is situated in beautiful grounds on the outskirts of the peaceful village of Ashorne, 6 miles from the centre of Warwick. Bromson Hill Care Home Bromson Hill Care Home specialises in providing:

Bromson Hill Care Home • Nursing Care • Respite Care Ashorne | Warwick | CV35 9AD Our dedicated and qualified staff are committed to providing the highest Telephone: 01926 651166 standards of care to meet each resident's individual needs in a comfortable, Fax: 01926 650396 homely and friendly environment. Email: [email protected] www.alphacarehomes.com We look forward to meeting you.

Twenty-One Oaks, Bentley, Atherstone, Bentley House Care Centre Warwickshire CV9 2HQ Tel: 01827 711740 Fax: 01827 712901 Bentley House is a converted Georgian house with purpose Email: [email protected] built accommodation set in an elevated position overlooking beautiful Warwickshire countryside. Its quiet location, within its own grounds, provides excellent nursing and residential care for older people enabling them to live in a safe, secure, homely and friendly environment. The Care Centre also provides care for older people with Dementia and prides itself on the range of social activities available to Service Users. It is located close to Atherstone and is in easy reach of North Warwickshire, Birmingham, Leicester, Coventry and, is less than 10 minutes from the M42/A5 . Please contact Angela Hadley for further information or to arrange a visit.

‘With 20 years of knowledge and experience, Quinton House Nursing Home is truly a place for your loved ones.’

At Quinton House Nursing Home the views are beautiful. Making for a home from home, friendly comfortable environment. All staff are professional and friendly towards residents, encouraging them to live full lives and retain control of their own daily routine, and so be able to enjoy privacy, dignity and individuality. Carers want residents to feel right at home. The spacious accommodation is divided into lounges, dining rooms and a beautiful conservatory to provide intimate areas for relaxing and socialising. All rooms, including companion rooms, are light and airy, have en-suite facilities, televisions, telephone points and a nurse call system within easy reach. The nursing home provides a variety of interesting and stimulating activities daily - from creative craft sessions to theatre visits. All meals are freshly prepared and cooked in the home’s kitchen to cater for all dietary requirements. Please do not hesitate to contact us should you require further information. Wanda Tebby - Home Manager • Hazel Morris - Administrator Main Road, Lower Quinton, Stratford-upon-Avon, Warwickshire CV37 8RY Telephone: 01789 720337 or 720247 • Email: [email protected] or [email protected] QUINTON GARDENS NURSING HOME NEWLY OPEN

The newly opened unit “Quinton Gardens”, has been specially designed and staffed to deliver high quality Residential, Nursing, Dementia, Parkinson’s, Alzheimer’s, Palliative and Respite Care in luxurious been specially designed and staffed to deliver high surroundings. It offers:

■ 14 large single en-suite bedrooms ■ Electric proﬁling beds ■ Daily individualised activities ■ 4 different decorative styles ■ Pressure relieving mattresses ■ Home-made meals ■ Large TV with built in DVD player ■ Built in ceiling hoists ■ Landscaped large garden ■ Personal phone in each room ■ Jacuzzi-Spa Bath ■ Wi-Fi Access

At Quinton House the beautiful views, all over looking acres of open ﬁelds are making for a home from home, friendly & comfortable environment. All staff are professional and friendly towards residents, encouraging them to live their CAPTIVATING PASSION FOR CARE..... full lives, always maintaining privacy, dignity and individuality by promoting Quinton House, Main Road, Lower Quinton, Stratford-upon-Avon, CV37 8RY. person centred care. Please contact us for further information or just drop in anytime, to appreciate 01789 720247 Email: [email protected] and ﬁnd us on www.carehome.co.uk what we do.

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TURNING POINT - MASONS ROAD Small Homes Award 145- 147 Masons Road, Stratford-upon -A von CV37 9NX Bancroft Gardens Central England 2008 GOLD STANDARD FRAMEWORK AWARD Tel: 01789 414551 LDA YA WATERSIDE, STRATFORD-UPON-AVON Situated overlooking a beautiful park and the River Avon with the Shakespeare Theatre WATERLOO HOUSE CARE HOME opposite. Our Home offers quality of life and freedom to pursue your interests in an Waterloo Road, Bidford-on-Avon, Alcester B50 4JH attractive tourist location.

Tel: 01789 773359 Advert page 64 OP D • En-suite rooms available. • Respite and a local Home Care service is also available. WOODLANDS, THE Won ‘Dignity in Care’ Award 2009 176 Alcester Road, Studley B80 7PA Finalist in National Care Home Awards 2011 Tel: 01527 852815 OP D For more information telephone: (01789) 269196

Stratford-Upon-Avon care homes with nursing

ALBANY HOUSE CHERRY TREES 16/18 Albany Road, Stratford-Upon-Avon CV37 6PG Stratford Road, Oversley Green, Alcester, Tel: 01789 261191 MH Stratford-Upon-Avon B49 6LN ALVESTON LEYS NURSING HOME Tel: 01789 444956 WACH Advert page 59 OP D PD YA Kissing Tree Lane, Alveston, KINETON MANOR NURSING HOME Stratford-Upon-Avon CV37 7QN Manor Lane, Kineton CV35 0JT Tel: 01789 204391 WACH Advert page 62 OP Tel: 01926 641739 WACH Advert page 64 OP D PD SI ARDEN VALLEY MOCKLEY MANOR CARE HOME Bearley Cross, Wootton Wawen, Solihull B95 6DR Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS Tel: 01789 731168 OP Tel: 01562 852952 WACH Advert page 64 & 66 OP AVON COURT CARE CENTRE PITCHILL HOUSE NURSING HOME Scholars Lane, Stratford on Avon CV37 6HE Pitchill, Salford Priors, Evesham WR11 8SN Tel: 01789 297589 Advert page 37 OP D PD YA Tel: 01386 870092 WACH OP PD YA BROMSON HILL NURSING HOME QUINTON HOUSE NURSING HOME Ashorne, Warwick CV35 9AD Lower Quinton, Stratford-Upon-Avon CV37 8RY Tel: 01926 651166 WACH Advert page 66 OP Tel: 01789 720247 WACH Advert page 66 OP D

CANNING COURT NURSING AND RESIDENTIAL HOME STRATFORD BENTLEY NURSING HOME, THE Canners Way, Stratford-Upon-Avon CV37 0BJ Saffron Meadow, Stratford-Upon-Avon Tel: 01789 405000 WACH Advert page 62 D CV37 6GD Tel: 01789 414078 WACH Advert below OP

The Stratford Bentley Nursing Home SAFFRON MEADOW, STRATFORD-UPON-AVON, WARWICKSHIRE CV37 6GD TELEPHONE: (01789) 414078 FAX: (01789) 414048 EMAIL: [email protected] A comfortable home located in Respite, carer breaks and impressive surroundings near the convalescent care can be provided River Avon and Stratford old town. for patients of all ages. Varied social activity programme Close care apartments are also planned to suit most needs of available for leasehold purchase residents wishing to participate. with ‘buy back’ guarantee.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 67 Indices

All Homes

164 Coleshill Road 58 Collyhurst 55 Hollies, The 58 Acorn Lodge 55 Compton Manor Residential Holly House 61 Adelaide House Residential Care Home 58 Holmfield Nursing Home 57 Care Home 53 Coundon Manor Care Home 61 Homewood 55 Albany House 67 Cowlees Care Home 57 Hylands House 65 Albemarle Rest Home 53 Craighaven Care Home 53 Individual Care Services Allambie Court 57 Cubbington Mill 54 - 11 Wembrook Close 55 Alveston Leys Nursing Home 67 Daventry Road, 55 61 - 2 Laurel Drive 55 Arden Croft 58 Dewar Close 61 - 60 Ward Grove 53 Arden House 53 Drayton Avenue, 201 65 Ingleby Care Ltd 56 Arden Valley 67 Drayton Court 55 Ingleby House 56 Attleborough Grange 55 Eden Place Mental Health James Hirons Care Home 53 Avon Court Care Centre 67 Nursing Home 54 Jim Gillespie House 61 Bancroft Gardens Elms Residential Care Home, The 61 Kenilworth Grange Residential home 65 Elsee Road, 34 61 Care Home 55 Beaman House 55 Evedale Care Home 61 Kenilworth Manor 55 Beech Lodge – DEAF-initely Eversleigh Nursing Home 54 Kilsby House ResidenIal Home 61 Independent 53 Fairfield 55 Kineton Manor Nursing Home 67 Bentley House Care Centre 61 Field View House 65 Laurels, The 65 Bethany 53 Four Acres 65 Lawns, The 53 Bilton House 61 Four Ways 53 Limes, The 65 Binley Woods 61 Friendship Care and Housing Linden Lodge Nursing Home 61 B osworth Court Care Home 61 - 2 Nairn Close & 9 Orkney Close 56 Linden Lodge - 3 and 4 Southbrook Road 61 Residential Home 58 Bracebridge Court Care Home 58 - 39 and 41 Derwent Road 56 Long Lea Residential Home 56 Bromson Hill Nursing Home 67 - 97 Leicester Road 56 Low Furlong 65 Burgess Care 53 Galanos House 54 Lower Meadow 65 Butts Croft House 58 Gateway House 61 Lucy Glyn Residential 65 Bungalow, The 65 Gildawood Court 55 Manor Court Home 56 Caldwell Grange Care Home 55 Glebe House 53 Manor House 61 Camphill GP Led Granville House 61 Manor Road, 7 65 Health Centre 57 Greenways Care Home 53 Manor Road, 9 53 Canning Court Nursing Guys Cross Nursing Home 55 and Residential Home 67 Marloes Walk, 14 55 Hancox Close, 7-8 53 Castel Froma 54 Marner House 56 Harmony House 57 Cavendish Lodge 54 Meadow View 65 Haven House Meadow House 58 Cedar Lawn 65 Residential Home 53, 65 Mencap (Heart of England) Cedars, The 55 Haven Nursing Home 57 -1 Old Road 53 Chamberlaine Court 55 Helen Ley Care Centre -184 Drayton Avenue 65 Chasewood 55 & Helen Ley Court 55 -201 Drayton Avenue 65 Chasewood Lodge 55 Herald Lodge 58 Merevale House Residential Home 58 Cherry Trees 61 Highfield 58 Mill Green 63 Cherry Trees 67 HF Trust Mill Green 61 Chimneys Residential Care Home 61 - 34 Shipston Road 65 Milner House 61 Clarence House 53 - Falstaff House 65 Moultrie Road 63 Clarendon Manor 53 - 7 Waterloo Road 65 Mockley Manor Care Home 67 Clifton Court Nursing Home 63 Hoarestone Avenue, 69 55 Musmajas 63

68 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Advertisers are in bold

All Homes continued

Newlands 53 Pilgrim Homes Sycamores, The 54 Newstead Lodge Nursing Home 55 - Hornsey Rise Memorial Home 56 Te Hira Care Home Ltd 63 Norfolk Street, 13 53 Pitchill House Nursing Home 67 Thistley Lodge 55 Oaston Lodge 56 Polesworth Group Friary Road 58 Town Thorns Care Centre 63 Old Rectory Care Home, The 56 Quinton House Nursing Home 67 Trinity Lodge 58 Oldbury Grange Nursing Home 57 Red House, The 63 Turning Point Richmond Lodge 63 Orchard Blythe 58 - Masons Road 67 Richmond Village Coventry 57 - Russell Terrace 54 Orchard House 58 River Meadows 53 - The Cedars 56 Orton Manor Nursing Home 61 Romsey Winchester Avenue 56 - The Poplars 56 Overslade House 63 - Willes Road 54 Rosedale 65 PAKS Trust Roxburgh House 65 Valley Road 54 - 17,18 & 42 Clarence Street 56 Royal Leamington Spa Vicarage Road, 30 63 Park View Care Home 53 Nursing Home, The 55 Victoria Nursing Home 55 Pax Care Home 63 Rugby Care Centre 63 Warwickshire Nursing and Peacehaven 53 Salford House 65 Residential Home, The 63 People in Action Sebright House Care Home 55 Waterloo House Care Home 65 - Barnfield 65 Sedlescombe Park 63 Westlands 63 - Four Gables 65 St Catherine’s Bungalows 58 Willow Tree Nursing Home 63 - Manor Court Road, 132 - 134 56 St Joseph’s 58 Wolston Grange 63 - Manor Court Road, 136 56 St Mary’s Nursing Home 63 Woodlands, The 67 - Milverton Terrace, 4 53 Stables Residential Care Home 56 Woodside 54 - Old Hinckley Road, 45 56 Stratford Bentley Woodville House 63 - Princes Street, 46 56 Nursing Home, The 67 Youell Court 58

Home care providers

Age Concern 17 Bosworth Homecare 17 Domiciliary Care Service 17 Age UK Warwickshire 17 Burgess Care 17 Elmhurst Assisted Living Allied Healthcare 17 Camphill GP Led Health Care 17 And Care Facilities 17 Almond Care Ltd 17 Care Bureau, The Ensure Care Limited 17 Alpha Nursing & Care Services Ltd 17 - Leamington Spa Domiciliary Essential Futures Limited 17 Anthony James Care Limited 17 and Nursing Care 17 Everycare Assured Home Care 17 - Rugby Domiciliary 17 Rugby and Warwickshire 19 Audley Care 17 - Stratford Domiciliary 17 Excite Care Ltd 19 Farmers Court 19 Aurelia Branch 17 Care For You (UK) Limited 17 Firstpoint Homecare Avon Support Limited 17 Caremark (Stratford upon Avon) 17 - Kenilworth 19 Barnfield Care Agency 17 Carewatch (South Midlands) Flexicare South Midlands 19 Bella Home Care 17 - Northampton 17 Forward Care UK Ltd 19 Bellflower Care Services Office 17 - Rugby 17 Guideposts Trust 19 Benvarden Homecare Services Ltd 17 Carewatch (South Warwickshire) Harmony Caring & Support Limited 19 Bluebird Care (T/A Casa Care Limited) 17 (Stratford and Warwick) 17 Choice Homecare Helping Hands Home Care 19 BlueService Ribbon Community Care (Warwickshire) Coventry DCA 17 HFT - Waterloo Road, 7 19 User Bands (Warwickshire) 17 Direct Health (Coventry) 17 Holly House 19

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 69 Indices continued Advertisers are in bold

Home care providers continued

Home Instead Senior Care 19 Mobile Care Services Limited 19 Sevacare Rugby 21 Individual Care Services 19 Netherfield House 19 Shared Lives Scheme 21 Ingleby Care Ltd 19 Nightingales Home Care Services 19 Springfield Mind Limited 21 Lancaster House 19 Oakfield Park 19 Stonham Nuneaton and Leamington Spa On Tap Care Limited 19 Bedworth Homecare 21 Domiciliary & Nursing Agency 19 Orion House 19 Sure Care Warwickshire Lifewise 19 People in Action, North T/A First Call Community Long Lea Home Support 19 Warwickshire - Domiciliary Care 19 Systems Ltd 21 Lucy Glyn Domiciliary Care Agency 19 People in Action, South Take- a- Break Warwickshire Limited 21 Margaret Court Limited 19 Warwickshire - Domiciliary Care 19 Tiddington Court Ltd 21 Personnel & Care Bank - Coventry 19 Mayday Trust Lennon Court 19 Turning Point - Clarence House 21 Pils 19 Meadow View Bungalows 19 Victoria Dom Care 21 PULSE - Coventry 21 Mencap (Heart of England) Warwickshire Supported Living 21 - DCA North 19 Precious Support Services 21 Willows, The Mencapt ( Hearof England) Reablement Services North Team 21 (Domiciliary Care Office) 21 - DCA South 19 Reablement Services South Team 21 Wyken Court 21 Mencap (Heart of England) Richmond Lodge 21 Xperience Recruitment - DCA Studley Area and Southam 19 Rugby Crossroads 21 Limited 21

Other Advertisers

Agincare Group Ltd 12 Care UK 51, 54 Lodders Solicitors LLP 42 Alpha Care Homes 64, 66 Cleeve Hill Health Care Ltd 11 MCS - Mobile Care Services Ltd 20 Allied Healthcare 20 Eversleigh Nursing Home 52 Moore and Tibbits 42 Autumn Care 64 Ensure Care 16 Pulse8 + 18 Barchester Healthcare 59 G G Trading Ltd T/A Caremark 18 Restful Homes Group 37 Bluebird Care 14 Greensleeves Homes Trust 52 Blue Ribbon (Warwickshire) 14 Runwood Homes Helping Hands Inside front cover Bupa Care Homes 62 Inside back cover Care Bureau, The 12 Help At Hand Care Service Ltd 18 WACH - Warwickshire Care Choices Helpline 31, 38, 47 Home Instead 16 Association of Care Homes 48 Care Choices Website Independent Advocacy 10 WCS Care Group Ltd 7, 12, 18, 21, 24, 42 Linden Care Homes Ltd 60 31, 60 & outside back cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse ort suppor any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-62-1 Ref. No: 4001/Warwickshire20/0713. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage).

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

70 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Runwood Homes are proud to announce that we have acquired 8 former County Council Homes in Warwickshire. We are looking forward to supporting residents, families and staff in 2013 and beyond, building strong community relationships. Passionate about the CARE CS people we care for

We’veW been providing affordable, high quality care to ppeople in Warwickshire for over 20 years. We’re not ffor proﬁt; our philosophy puts people at the heart of everything we do, and it’s the benchmark of the care we provide. Ten homes across Warwickshire offer long term resideresidentialn and short term respite care for older people and people living with dementia or a range of different needs. We’re passionate about good dementia care and we work closely with residents, their families and professionals to ensure the care we provide matches your needs, eexpectationsxpec and wishes. We have 2 homes providing rehabilitation, respite aand long term residential care for people with physical ddisabilities and long term conditions. A WCS home offers everything you would expect ffromro a provider of quality care: comfortable, clean susurroundings, a home from home feel and sskilled,k enthusiastic staff who excel at caring for the individual.

FindF our locations on our website www.wcs-care.co.uk e-mail [email protected] or telephone us on 01926 864242

Registered charity number: 1012788