The Warwickshire Directory 2013/14 Adult Care and Support Services Burton Dassett Country Park The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with Do you need a Helping Hand? Home care...from 30 minutes “We are incredibly fortunate to have such to 24 hours per day. dedicated people, like the staff at Helping Hands, At Helping Hands we have been providing award winning caring for the vulnerable and elderly members quality home care since 1989. Still family run, we apply our of the communities.” local knowledge and 23 years of home care experience to Lisa Carr, Director of offer one to one care that enables you or your loved one to Great British Care awards remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge. So if you are looking for extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - from as little as half an hour to 24 hours per day. To find out how we can help, please call: 0808 180 1045 or visit www.helpinghands.co.uk Contents Welcome from Warwickshire County Choices if you cannot live at home Council (WCC) 4 33 Housing with care (extra care housing) 33 One Stop Shops - Warwickshire Direct 5 Care homes - definitions 35 Areas covered by this Directory 5 Care homes checklist 36 Support for carers 5 Supported living for people with disabilities 39 This Directory’s helpline 39 Getting out and staying active 6 Social care assessments, support plans Day services 6 and personal budgets 40 Use your local leisure centre 7 Travel in Warwickshire 7 Are you eligible? 40 What is a social care assessment? 40 Your recovery 8 Your financial assessment 41 Being admitted to and leaving hospital 8 Local charges 43 Warwickshire reablement service 9 Self-funding advice 44 Occupational therapy 9 Your care, your choice 45 Help to live at home 11 Self-directed support and personal budgets 45 Home care 11 The Warwickshire Association of Care Independent home care providers 13 Homes 48 Home care agency checklist 15 Home care providers 17 The NHS is changing 49 Equipment and adaptations 22 Useful local contacts 49 Smartcare - assess yourself on-line Care homes and care homes with nursing 53 for equipment 23 Meals service 24 Warwick & Leamington Spa 53 Making life easier in your home 25 Nuneaton 55 North Warwickshire 58 In the living room 25 In the bedroom 26 Rugby 61 In the kitchen 27 Stratford-Upon-Avon 65 In the bathroom 28 Indices 68 Health and wellbeing 29 Adult Social Care Glossary. To help you understand any social care terms please see our glossary: www.warwickshire.gov.uk/supportforadults Safeguarding adults 29 (downloads and documents) Services for people with sensory impairments 29 Mental health 30 Dementia services 30 Residential dementia care checklist 32 The end of life care strategy 32 Ragley Hall in Alcester Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word. Warwickshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Warwickshire County Council nor Care Choices can be held responsible for any errors or omissions. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Welcome from Warwickshire County Council (WCC) This Adult Care and Support Services Directory aims to variety of settings. explain how you can get the support you need to enjoy Warwickshire Council County (WCC) has a duty to carry the best quality of life for as long as possible by guiding out care assessments - considering what sort of help and you through the care options available. support someone needs. These are sometimes called an A joined up approach to supporting people in need is ‘assessment of your needs’. Once this has happened, we resulting in further integration between health and social will make a decision about whether you are eligible for services and more person-centred care for people in funded support. Warwickshire. We can provide information on a range of services The independent sector is particularly strong in the to help people live independently in their own homes, county, offering a wide range of specialist services in a including care in a care home or care home with nursing. Help with support Support can mean different things to different people. into accommodation with care services on-site might suit For example, you could benefit from hiring your own you. You may just want to be able to socialise with friends personal assistant to support you with personal things, regularly by doing an activity you enjoy? All these options, like having a bath, washing or getting dressed, cooking along with some others, are discussed in the following and eating meals. Alternatively, the benefits of moving pages. Looking for care or support? Warwickshire Directory of Services The County Council’s online Warwickshire Directory location, keyword or to browse through the navigation provides information on a range of services in relating to find what you are looking for with the ability to: leave to adult, children and young people’s social care. It feedback on providers; compare services; and create and currently holds over a thousand entries about local save a shortlist of services for future reference. organisations, groups and agencies that provide activities, You can find our online Directory at: http://directory. advice, services and support for you - with more being warwickshire.gov.uk/ added all the time. The Directory allows you to search by Online Self-Support for Adults Online Self-Support is a new website that connects care needs. Based on the identified needs, it then to the newly re-designed Warwickshire Directory. automatically searches the Warwickshire Directory for The site aims to give people with care needs previously the relevant information, suppliers, products and services unparalleled levels of choice and control over the services that they may need. and support they can access to meet their care needs. You can access Online Self-Support on the link below: The Self-Support website works by using clever, easy- https://apps.warwickshire.gov.uk/SelfSupport/ to-use, questionnaires to identify a person’s particular Paying for care Following an assessment from Warwickshire County own care and support arrangements. Alternatively, we Council, if you are eligible for support, you will be entitled can manage your budget and arrange your support for to a personal budget (explained further on page 45). In you. the past, we might have provided a service directly to you. If you’re thinking about buying your own support- this Now, you can choose to manage your personal budget is called ‘self-funding’ - then the information on page 44 via a direct payment. This will enable you to make your may help to find the best service for you. Care options The wide range of care and support options available in Comprehensive lists of care homes and care homes Warwickshire are discussed in detail over the following with nursing begin on page 53. They explain what sort pages, from care in your home, community support of care each home is registered to provide, along with and housing options through to advice about looking contact details. They are broken down into regions and for residential care. Specialist care services, including feature all specialist care providers. A colour-coded key dementia, are also explained. will guide you to the services provided by each home. 4 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH One Stop Shops – Warwickshire Direct Warwickshire Direct gives you access to County Council To find out more about Warwickshire Direct including and partner organisations’ services. This can be either details of One Stop Shop locations, the Customer Contact face-to-face, via telephone or on the internet. Our Centre, or to access services directly on the internet customer service advisers are specially trained in the please visit our website: www.warwickshire.gov.uk/ wide range of services on offer and will try to resolve your warwickshiredirect. query. To speak to someone in person you can access one of our One Stop Shops, which are located within the community. Alternatively you can telephone our Customer Contact Wendy Fabbro Centre on 01926 410410. Strategic Director, People Group • Monday - Friday: 8.00am – 8.00pm The People Group brings together the former social care Directorates of Adult, Health and Community Services and Children, Young People and Families. • Saturday: 9.00am – 4.00pm Areas covered by this Directory Polesworth This Directory is divided into the geographical areas Atherstone indicated on this map. Nuneaton Care providers by area start on the following pages: Bedworth Warwick / Leamington Spa Page 53 Rugby Nuneaton Page 55 Kenilworth Dunchurch North Warwickshire Page 58 Leamington Spa Warwick Rugby Page 61 Southam Alcester Stratford-Upon-Avon Page 65 Wellesbourne Stratford-Upon-Avon County-wide home care providers Page 17 Bidford-on-Avon Kineton Shipston on Stour Support for carers Carers provide unpaid care by looking after ill, frail or administers the Carers’ Emergency Card scheme, which disabled family members, partners or friends who could provides emergency contact numbers in the event of not manage without their help. carers being temporarily unable to continue in their Caring can be very rewarding, but it can also be caring role e.g.