Information Technologies in Business
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Miroslav Hužvár, Peter Laco Information Technologies in Business 2013 MATEJ BEL UNIVERSITY, BANSKA BYSTRICA FACULTY OF ECONOMICS Miroslav Hužvár, Peter Laco INFORMATION TECHNOLOGIES IN BUSINESS Modern education for knowledge society. “The Support of Teaching Study Programmes in Foreign Languages” project was financed by the funds of the European Union. 2013 Approved as university textbook by the Editorial Board of Matej Bel University in Banská Bystrica. This publication was made possible thanks to financial support of the educational project ITMS 26110230025: “The Support of Teaching Study Programmes in Foreign Languages,” carried out at Matej Bel University in Banská Bystrica. Language revision and review were supported by the Economy Association. Authors © RNDr. Miroslav Hužvár, PhD. Ing. Peter Laco, PhD. Reviewers doc. Ing. Karol Fabián, CSc. doc. Ing. Ján Hudec, CSc. Scientific editor prof. Ing. Milota Vetráková, PhD. Language revision Mgr. Jaroslav Marcin, PhD. Published by Matej Bel University, Banská Bystrica First edition. All rights reserved. No part of this publication may be reproduced without written permission of the authors. Printed in Slovakia. ISBN 978-80-557-0557-6 FOREWORD A rapid development of information and communication technologies and their growing impact on human society requires that future economists and managers have an overview and understanding of this field since they will manage the implementation and effective use of these technologies in businesses and organizations in the future. The aim of this textbook is to explain the fundamental concepts and development trends in information and communication technologies, to provide an overview of computer hardware and software, the main principles of computer networks, and the applications of electronic communication and especially the Internet in business practice. The textbook is intended mainly for undergraduate students at business-oriented faculties or universities. But we hope it can be helpful for anyone who is interested in this dynamic and challenging field. Authors Page 4 of 141 Information Technologies in Business CONTENTS Foreword ................................................................................................... 4 Contents ..................................................................................................... 5 List of Figures ........................................................................................... 8 List of Tables ............................................................................................. 9 Abbreviations .......................................................................................... 10 1. Role of Information Technologies in Business .................................. 12 1.1. Data, Information and Knowledge .............................................. 12 1.1.1. Data .................................................................................... 12 1.1.2. Information ........................................................................ 14 1.1.3. Knowledge ......................................................................... 14 1.2. Information Systems .................................................................... 16 1.3. Information Technologies ........................................................... 17 1.4. Information Strategy .................................................................... 17 1.5. Outsourcing in Information Systems ........................................... 18 1.6. Informatics ................................................................................... 19 Summary ............................................................................................. 19 Key Words .......................................................................................... 20 Questions ............................................................................................ 20 References .......................................................................................... 20 2. Computer Hardware ........................................................................... 22 2.1. Computer System ........................................................................ 23 2.2. Central Processing Unit ............................................................... 25 2.3. Computer Data Storage ............................................................... 26 2.3.1. Characteristics of Storage .................................................. 26 2.3.2. Internal Memories .............................................................. 28 2.3.3. External Storage Devices ................................................... 31 2.4. Data Transfer within Computer ................................................... 34 2.4.1. Bus ..................................................................................... 34 2.4.2. Chipset ............................................................................... 36 2.5. Graphics System .......................................................................... 37 2.5.1. Monitor .............................................................................. 37 2.5.2. Graphics Card .................................................................... 39 2.6. Computer Peripherals .................................................................. 40 2.6.1. Printer ................................................................................. 40 2.6.2. Scanner ............................................................................... 41 2.6.3. Uninterruptible Power Supply ........................................... 42 Page 5 of 141 Information Technologies in Business Summary ............................................................................................. 43 Key Words .......................................................................................... 43 Questions ............................................................................................ 44 References .......................................................................................... 45 3. Computer Software ............................................................................. 46 3.1. Software Classification ................................................................ 46 3.2. Operating System ........................................................................ 48 3.2.1. Operating System Functions .............................................. 49 3.2.2. Operating System Architecture .......................................... 50 3.2.3. Start and Shut-Down of Operating System ........................ 51 3.2.4. Examples of Operating Systems ........................................ 52 3.3. Application Software ................................................................... 56 3.3.1. Word Processing ................................................................ 56 3.3.2. Economic, Technical and Scientific Computing................ 58 3.3.3. Database Management ....................................................... 59 3.3.4. Computer Graphics and Multimedia .................................. 61 3.3.5. Electronic Publishing ......................................................... 69 3.3.6. Personal Information Management and Groupware .......... 72 3.3.7. Office Suite ........................................................................ 73 3.4. Enterprise Applications ............................................................... 74 3.4.1. Enterprise Resource Planning ............................................ 75 3.4.2. Business Intelligence ......................................................... 76 3.4.3. Customer Relationship Management ................................. 77 Summary ............................................................................................. 78 Key Words .......................................................................................... 79 Questions ............................................................................................ 79 References .......................................................................................... 80 4. Computer Software Development and Distribution ........................... 82 4.1. Software Development ................................................................ 82 4.1.1. Programming Languages ................................................... 83 4.1.2. Forms of Computer Software ............................................. 85 4.2. Commercial Software .................................................................. 86 4.3. Non-commercial and Open Source Software .............................. 87 Summary ............................................................................................. 89 Key Words .......................................................................................... 90 Questions ............................................................................................ 90 References .......................................................................................... 91 Page 6 of 141 Information Technologies in Business 5. Computer Networks ............................................................................ 92 5.1. Functions of Computer Networks ............................................... 92 5.2. Computer Network Components ................................................. 93 5.2.1. Network Hardware ............................................................. 93 5.2.2. Network Software .............................................................