How to Design Environments That Support Student Success

Student Support (Re)Defined And (Re)Designed HOW TO DESIGN ENVIRONMENTS THAT SUPPORT STUDENT SUCCESS

DARLA COOPER LaDONNA TRIMBLE DEBORAH SHEPLEY Interim Executive Dean, Enrollment Director, Higher Education Director Services ASHLEY MARSH Design Strategist Agenda • Student Support (Re)Defined Refresher • What is Happening at Antelope Valley College • Expanding the Conversation Activities Discussion

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Student Support (Re)Defined Refresher OVERVIEW OF STUDY PURPOSE, DESIGN & METHODOLOGY

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 The RP Group Mission Strengthen CCCs’ ability to gather, analyze, and act on information in order to enhance student success Services Research, evaluation, planning, professional development, and technical assistance—designed & conducted by CCC practitioners Organization 501(c)3 with roots as membership organization rpgroup.org

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Student Support (Re)defined Research Question In an environment of extreme scarcity, which student support activities can be delivered inside and outside of the classroom to improve success for all students, paying special attention to African-American and Latino learners?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Six Success Factors

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Six Success Factors Directed Students have a goal and know how to achieve it Focused Students stay on track—keeping their eyes on the prize Nurtured Students feel somebody wants them to succeed as a student and helps them succeed

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Six Success Factors Connected Students feel they are part of the college community Engaged Students actively listen and participate in class and are involved in extracurricular activities Valued Students’ skills, talents, abilities and experiences are recognized; they have opportunities to contribute on campus and feel their contributions are appreciated

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Differing Perspectives

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Student Support (Re)Defined in CCC’s Community colleges all over California are integrating findings from Student Support (Re)defined into policy and practice designed to strengthen student success and institutional effectiveness. http://rpgroup.org/StudentSupportRedefined/StudentSupport-Re- definedinCCCs

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 What’s Happening at Antelope Valley College?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Antelope Valley College Background

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Regional Context

REGIONAL CONTEXT

ANTELOPE VALLEY COLLEGE RED ROCK CANYON STATE PARK PARKS/RECREATION MOUNTAINOUS AREA

CUDDLEBACK T DRY LAKE EDWARDS AIR BASE FAUL DRY LAKE BEDS RLOCK KERN COUNTY CACHE PEAK GA

LIFORNIA CA EL. 6709 ROAD SYSTEM 58 FAULT TEHACHAPI SUMMIT EL. 4065 COUNTY LINE

CUMMINGS MTN. EL. 7753 HARPER OAK CREEK PASS MOJAVE DRY LAKE RAINBOW BASIN NATIONAL LIFORNIA EL. 4834 CA TEHACHAPI MOUNTAINS 58 NATURAL LANDMARK

ROGERS DRY LAKE PREVAILING WINDS ROSAMOND SAN BERNARDINO WEST EDWARDS AIR FORCE BASE 395 COUNTY TETON PASS SOUTHWEST ROSAMOND DRY LAKE 15 BUCKHORN DRY LAKE

ARTHUR B. RIPLEY DESERT WOODLAND CALIFORNIA POPPY LIFORNIA STATE PARK CA PRESERVE 14 LANCASTER SAN ANDREAS FAULT SADDLEBACK BUTTE STATE PARK EL MIRAGE PYRAMID LOS ANGELES DRY LAKE LAKE NATIONAL FOREST

CASTAIC LAKE PALMDALE

SOLEDAD PASS LIFORNIA EL. 3179 CA 18 LAKE PIRU 5 SANTA CLARITA

SAN GABRIEL MOUNTAINS CAJON PASS LOS ANGELES COUNTY EL. 4190

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Integrating the Study at Antelope Valley College • Opening Day Presentations (2013) • Student Success Conference (2013-14) • Student Equity Retreat (2014-15) • Light Pole Banners (2015)

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 2015 LIGHT POLE BANNERS OVER 85 YEARS OF SERVICE TO THE COMMUNITY 2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Kenan Shahla (’01) “Being a student at AVC taught me the importance of being social. My colleagues constantly taught and encouraged one another to become successful.”

MATHEMATICS, COLLEGE INSTRUCTOR

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Patricia Randolph (’00) “Antelope Valley College, child and family education and CalWorks staff were always available in helping me to succeed and reach my goals.”

CHILD AND FAMILY EDUCATION, CSUB

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Monica Tobon (’09) “My mission is to help women in the Arts as well as becoming a successful Public Relations professional was achieved thanks to the support system I found while attending AVC.”

ARTS AND HUMANITIES, ART HISTORIAN

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Morgan Randall (’14) “The most important thing you can do is to learn how to learn. With that, you can do everything else.”

MATH AND SCIENCES, UC BERKELEY

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 135 acres 700,000 SF of buildings Headcount - 14,000 FTEs - 10,839

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 DEVELOPMENT CONCEPT

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 FACILITIES MASTER PLAN

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Vision and Goals: Early Ideas

Help students Students feel GIVE WELCOMING! Student understand Centered how to help welcome– STUDENT’S Easy Access Customer themselves “I belong here” CHOICES Intuitive Service

INTEGRATED Variety of Encourage Create a Promote OPEN spaces for eating + sense of Student students FLEXIBLE to gather studying community Success

STUDENT SUPPORT (RE)DEFINED | OCTOBER 12, 2017 Vision and Goals: How do you want people to feel when they’re in the campus core?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 VISION WORKSHOP

STUDENT SUPPORT (RE)DEFINED | OCTOBER 12, 2017 VISION WORKSHOP What are You Excited About?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 How do we design environments to support student success?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Student Support (Re)Defined: What students say about the support they need to succeed

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Directed Students have a goal and know how to achieve it

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Focused Students stay on track— Keeping their eyes on the prize

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Nurtured Students feel somebody wants them to succeed as a student and helps them succeed

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Connected Students feel they are part of the community

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Engaged Students actively listen and participate in class and are involved in extracurricular activities

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Valued Students’ skills, talents, abilities, and experiences are recognized; they have opportunities to contribute on campus and feel their contributions are appreciated

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 How can environments enhance the student experience?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 STUDENT EXPERIENCES

ARRIVAL INTERACTION SOCIAL INDIVIDUAL

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 STUDENT EXPERIENCES

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 ARRIVAL

I don’t want it to look super crowded, Allow for small spaces within the big so I will know where to go. spaces so it has a human scale.

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 INTERACTION WITH STAFF

Function more like an Apple store: no lines, Calm, informal, not crowded giving students room to multitask

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 INDIVIDUAL

Open, but private feeling Indoor/outdoor connections Space for introverts as well as extroverts Views to outdoors

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 SOCIAL

Casual, flexible, comfortable, colorful Open, not claustrophobic “Chilled Out” Flexible space to support multiple uses (formal, informal)

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 How can environments enhance the STAFF experience?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 WHAT DO STAFF NEEED TO SUCCEED?

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Student Support Six Success Factors (Re)defined that Support Student

Equitable Achievement Integrated Research on community college support indicates Cost Effective that students are more likely to achieve their goals SUCCESSwhen FACTORS“six success factors” are present.

Directed — students have a goal

and know how to achieve it Networked

Focused — students stay on track, ENGAGED CONNECTED keeping their eyes on the prize

Nurtured — students feel somebody Staff Support:wants and helps them to succeed Trusted Engaged — students actively VALUED PROUD participate in class and What do AVC Staff Safe extracurriculars Respected Inspiring need to succeed? Connected — students feel like they are part of the college community Balanced Personal

Valued — students’ skills, talents, FUNCTIONAL ADAPTABLE abilities and experiences are recognized; they have opportunities Intentional to contribute on campus and feel their contributions are appreciated

STAFF Student Success (Re)defined Workshop | June 20th, 2017 2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017

What do 900 California community college students think about these success factors? For more information, theRPgroup visit www.rpgroup.org/projects/student-support the Research & Planning Group Conducted by the RP Group | Supported by The Kresge Foundation for California Community Colleges STAFF EXPERIENCE

INTERACTION COLLABORATION FOCUS

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 STAFF EXPERIENCES

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 INTERACTION WITH STUDENTS

Flexible space to adapt to different situations Bright space with a variety of seating choices More enclosed and private for some More open and casual for others

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 COLLABORATION

Space to support different meeting types Good informal space for standing meetings We need a fun collaboration space for staff too!

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 COLLABORATION

Transparent - people can be seen Flexible, innovative, adjustable View to outside

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Student Support Six Success Factors (Re)defined that Support Student

Equitable Achievement Integrated Research on community college support indicates Cost Effective that students are more likely to achieve their goals DESIGNING FOR SUCCESS AT AVC SUCCESSwhen FACTORS“six success factors” are present.

Directed — students have a goal

and know how to achieve it Networked

Focused — students stay on track, ENGAGED CONNECTED keeping their eyes on the prize

Nurtured — students feel somebody wants and helps them to succeed Trusted

Engaged — students actively VALUED PROUD participate in class and extracurriculars Safe Respected Inspiring

Connected — students feel like they are part of the college community Balanced Personal

STAFF Students + Staff Student Success (Re)defined Workshop | June 20th, 2017

What do 900 California community college students think about these success factors? For more information, theRPgroup visit www.rpgroup.org/projects/student-support 2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 the Research & Planning Group Conducted by the RP Group | Supported by The Kresge Foundation for California Community Colleges Expanding the Conversation

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 now we’ll take you through an exercise...

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Start with poster 1

STUDENT SUPPORT TEAM MEMBER NAMES (RE)DEFINED AND (RE)DESIGNED HOW TO DESIGN ENVIRONMENTS THAT SUPPORT STUDENT SUCCESS POSTER 01

STUDENT EXPERIENCE PLACE YOUR SELECTED IMAGES HERE STUDENT SUCCESS FACTOR WHY?

Selected stages of the student journey Select up to 2 images that reflect a well-supported stage of the While the image may support many success Describe the attributes in these images that support this primary success factor. Be student journey and reflect the student sucess factors. factors, choose the primary success factor these specific. What behaviors (of staff, students, faculty, community members, etc.) does it images support and circle it. enable? What signals does it send to users of the space?

Arrival

Interaction

Social This one is

Individual focused on the student experience.

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 STUDENT SUPPORT TEAM MEMBER NAMES (RE)DEFINED AND (RE)DESIGNED HOW TO DESIGN ENVIRONMENTS THAT SUPPORT STUDENT SUCCESS POSTER 01

STUDENT EXPERIENCE PLACE YOUR SELECTED IMAGES HERE STUDENT SUCCESS FACTOR WHY?

Selected stages of the student journey Select up to 2 images that reflect a well-supported stage of the While the image may support many success Describe the attributes in these images that support this primary success factor. Be Grab yourstudent journey and reflect the student sucessstack factors. factors, choose the primaryof success factor these specific. What behaviors (of staff, students, faculty, community members, etc.) does it images. images support and circle it. enable? What signals does it send to users of the space? Arrival

Interaction Start with Arrival! Pick Social 2 aligned images. Individual

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 STUDENT SUPPORT TEAM MEMBER NAMES (RE)DEFINED AND (RE)DESIGNED HOW TO DESIGN ENVIRONMENTS THAT SUPPORT STUDENT SUCCESS POSTER 01

STUDENT EXPERIENCE PLACE YOUR SELECTED IMAGES HERE STUDENT SUCCESS FACTOR WHY?

Arrival

Interaction Circle the primary Social success factor. Individual

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 Thank You [email protected] [email protected] [email protected] [email protected]

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017 For more information on Student Support (re)defined http://rpgroup.org/student-support Dr. Darla Cooper, Project Director [email protected]

2017 STRENGTHENING STUDENT SUCCESS CONFERENCE | OCTOBER 12, 2017