MiCloud Unified Communications As A Service

More and more businesses are looking to grow without incurring additional increases in real estate or human resource. Cloud communications can help businesses achieve these objectives through better collaboration and improved processes. Mitel® MiCloud is a scalable IP communications service that allows organisations to dramatically reduce the capital investment, complexity and support costs associated with an on-premise solution. MiCloud Enterprise UCaaS is focused on enabling business agility through a comprehensive communications suite that combines IP telephony, Unified Communications, collaboration and contact center into one fully managed service.

Key Features

• For organizations with 30 to 50,000 users • Hundreds of call control features included • Auto attendant, recorded announcements, unified messaging and visual voice mail • Audio, video and web conferencing – enabling teamwork from anywhere and on any smart device • Support for voice, email, fax, web chat, and social media interaction • Leverage data centre investment in security and availability

Transform Your Business Managed Communications Fully featured voice communications combined with MiCloud UCaaS is delivered from a secure data centre a wide range of IP telephones enables MiCloud UCaaS environment. The service leverages VMware® vCloud® to be tailored to any business. Mobile devices can be technology to maximise availability. Your chosen partner will incorporated to streamline communications and help you define requirements, manage implementation and reduce call costs. Staff are able to make better provide a point of contact for ongoing support. communication decisions using a corporate directory with presence information. Distributed teams are able to Choice of Deployment Model work together from any location using audio, video and Organisations can combine on-premise and cloud web collaboration. communications to optimize head office, branch office and mobile deployments. The use of common software and IP telephones enables organisations to protect their investment when migrating from on premise to cloud. Your chosen partner will be able to advise on the best deployment option for your business.

Mitel | 2 Overview of MiCloud UCaaS

OVERVIEW MiCONTACT CENTER • For organisations with 30 to 50,000 users • Support voice, email, fax, web chat, and social media interaction • Striving to improve productivity through better communication and team working • Integrate with IMAP email systems (eg: Microsoft Exchange or Gmail) • Looking to improve customer interaction • Interactive Voice Response (IVR) and advanced • To distributed organisations with multiple offices routing to intelligently manage caller and / or mobile workers expectations though self-service menus and MiCLOUD UCaaS in-queue announcements • Tools for forecasting and reporting on agents and • User licenses optimised for office, knowledge and queues, manage contact centre performance and mobile workers traffic analysis • Hundreds of call control features included • Call recording in support of compliance and • Hotdesking – make any desk your own quality monitoring • Single Number Identity – direct incoming calls to any device MiCLOUD DATA CENTRE • Auto attendant, recorded announcements, unified • Leverage data centre investment in security messaging and visual voice mail and availability • Dynamic status – drive device availability through • Software assurance, upgrades and support included calendar entry, location or connectivity • Bring your own network connectivity • Corporate directory with presence information – BUSINESS ANALYTICS make better communication decisions • Enhanced customer service • Audio, video and web conferencing – enable teamwork from anywhere • Increase sales by monitoring and improving performance • Integrated Vidyo’s HD video and telepresence solution • Boosts call handing performance • Early detection of telephone fraud • Overall reduced communications cost

Benefits of MiCloud UCaaS

DERIVED FROM SHARED SERVICES SIMPLIFIED SUPPORT • Shared hardware and support for realized • Managed communications with complimentary cost savings service levels • Delivered from a secure, high-availability • Software assurance, upgrades and support are data centre inclusive of the managed service • Technical specialists are on-hand 24/7 • No need for specialist resources in house • Your chosen partner will help to define IMPROVED BUSINESS AGILITY requirements, manage implementation and provide • Support for distributed organisations with multiple a single point of contact for ongoing support offices, home and mobile workers FINANCIAL GAINS • Better communication and teamwork facilitated by IP telephony, unified communications • Benefit from new technology immediately – rapid and collaboration deployment without capital expenditure • Scales with your business needs • Integrate mobile devices to reduce call charges • Support for smartphones and tablets • Predictable cost – fixed price per user per month • Frees up capital to invest in core business activities • Ability to flex user licencing, both up and down

Mitel | 3 Mitel IP Phones Rental options are available on selected devices.

MiVOICE 5360 IP PHONE MiCOLLAB CLIENT

Executive business phone Available on smartphone

MiVOICE 5304 IP PHONE MiVOICE 5312 PHONE MiVOICE 5324 PHONE

Basic IP display phone Entry key system phone Mainstream key system phone

MiVOICE 5320e IP PHONE MiVOICE 5330e IP PHONE MiVOICE 5340e IP PHONE

Entry business phone Mainstream business phone Premium business phone

Mitel | 4 Specialist Devices and Accessories

MiCOLLAB CLIENT MiVOICE CONFERENCE PHONE

Available on tablet Conference / video phone

MiVOICE BUSINESS CONSOLE MiVOICE OPTIONS

Add programmable key modules, cordless handsets and headsets, and analog interface modules

For more information on how MiCloud Unified Communications as a Service can help you, please contact: mitel.com.au

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