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Java Test Applet Instructions

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Java Test Applet Instructions Java Test Applet Instructions Java Test Applet Instructions I. Overview This document provides instructions on how to interpret the Java Test applet. The test applet is used to assess the state of java on a customer’s computer. The document is divided into three parts. Getting Started - This section provides a brief overview of the tool before moving into specific outputs. Cases - This section details the possible outputs you will get from the tool depending on the various states of Java on the client’s machine. Discussion – The discussion section outlines any behaviors that might fall outside of the normal cases. II. Getting Started The java test tool runs a very simple java applet which reports back the status of java on the customer’s computer. The link for the test applet is: http://test.callinfo.com Please have your customers type the address exactly as shown into their browser. A common mistake for some customers is to place the “www” before the link. It is highly encouraged that you run the test on your machine to familiarize yourself with the various outputs. Each test will have a green status bar that shows the progress of the test. At the conclusion of the test, the customer will receive feedback based upon their java version. The feedback will contain chairperson and participant compatibility information in the form of a green or red circle. A red circle signifies incompatibility and a green circle signifies compatibility. Operating System & Browser Requirements* Operating System Browser Type 98, ME, 2000, XP IE 5.0, 5.5,6.0; Firefox 1.0;Netscape 4.79, 6.2+, 7.0+; Mozilla 1.4+ Apple OS X 10.2+ IE 5.2+;Safari 1.0+;Mozilla 1.4+; Firefox 0.9+; Camino 0.7+ Linux 2.4+ Kernel Mozilla 1.4+;Galeon 1.27; Firefox 0.9 *These requirements are current as of 4/27/05. Please go to http://support.callinfo.com/sys_requirements.php for the most current list of system requirements. Ecovate proprietary and confidential 1 4/27/2005 Java Test Applet Instructions III. Cases Case #1: Correct Version of Java Installed Java is functioning properly. The screenshot below shows the output when java is functioning properly for IE, Netscape, and Firefox. In this case, the user has 1.4.2_06 installed. This version is acceptable for both the chairperson and participant. Case #2: Older Version of Java Installed The screenshot below illustrates the output when a user has an older version of Java that does not support chairperson functionality. In this scenario, the user has Java 1.1.4 installed which will only support a participant. If the user is going to be the chairperson, they will need to download 1.4.2_06 from the link provided. This output is the same for IE, Firefox, and Netscape. Case #3: Java Version Not Supported The case on the next page depicts the output when a Java version which is not supported by the service is detected. Any version of Java which begins with 1.4.0 _x is not supported. The user will have to install a higher version of Java using the link provided in the test. Ecovate proprietary and confidential 2 4/27/2005 Java Test Applet Instructions Case #4: No Java Installed The test will also report back when there is no Java installed on the machine. In this case, Internet Explorer will report back that Java is not installed. The screenshot is below. When Java is not installed, Netscape and Firefox will report back with similar screens shown below. Both Netscape and FireFox will prompt you to install Java. If you click on the icon, the user will be prompted to install 1.5.0. To install 1.4.2_06, the user must click on the link provided. Case #5: Java Disabled There are occasions when a customer’s Java may have been disabled for various reasons. The feedback will be browser specific due to differences in the way each browser handles Java. Ecovate proprietary and confidential 3 4/27/2005 Java Test Applet Instructions The following screenshots depict the feedback received from each browser type. The picture below depicts the feedback you will receive when your Java is disabled using Internet Explorer. Resolution: To enable Java using Internet Explorer please use the following steps: 1. Navigate to Tools>Internet Options> Security. 2. From the Security tab chose custom level. A dialogue box like the one to the left will appear. 3. Scroll through the listing until you come to the reference Microsoft VM. Confirm that Java is disabled. 4. Enable Java by selecting a safety level. The default setting is High. Have them close any open browsers and open a new one and try the test again. Netscape Navigator: The screenshot on the next page is the feedback received when using Netscape Navigator with java disabled. Netscape 4.79 is being used in this example. There are some versions of Netscape (7.1) that will give no feedback. In these cases, please look in the system info block for “Java Enabled: False”. The “Java Enabled” line will always give the proper feedback regardless of browser version. Ecovate proprietary and confidential 4 4/27/2005 Java Test Applet Instructions Resolution: To enable java using Netscape Navigator: 1. Go to Edit>Preferences> Advanced. 2. Confirm that java enabled is not checked. 3. Check the box to enable Java. 4. Close down all open browsers and open a new one and try the test again. FireFox: Using FireFox with Java disabled will result in no feedback (like Netscape 7.1) as seen in the screenshot below. It is important to look at the system info block to assess whether java is enabled or not. Ecovate proprietary and confidential 5 4/27/2005 Java Test Applet Instructions Resolution: To enable Java using Firefox: 1. Go to Tools>Options> Web Features. 2. A screenshot like the one to the left will appear. 3. Confirm that java is disabled. 4. Enable java by placing a check mark in the appropriate box. 5. Close down any open browsers and reopen FireFox and try the test again. Case #6: HTTPS Blocked The conferencing service requires a secure connection. There are instances where a customer’s server will block this connection. The screenshot below depicts this output. IV. Discussion There will always be cases that fall outside of these outputs. The possible combinations of java, browser, and OS are too many to predict and are beyond the scope of this document. Things to remember: When the test returns no output, it is important to look at the “Java Enabled:” feedback. There are occasions when the Firefox browser will give no output, Ecovate proprietary and confidential 6 4/27/2005 Java Test Applet Instructions and this is due to Java being disabled. The “Java Enabled” info block will always give the correct feedback regardless of browser type. There is a known issue with the Firefox browser. Java can get stuck in disabled mode regardless of whether you enable it or not. The solution to this is to uninstall Firefox and re-install. Ecovate proprietary and confidential 7 4/27/2005 .
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