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_____________________________________________________________________________ Ticket: # 1404341 - terrible internet service Date: 1/18/2017 11:12:02 PM City/State/Zip: Cherry Log, Georgia 30522 Company Complaining About: Tds _____________________________________________________________________________ Description 4.7 mb download .44 mb upload from speed test from tds. paying for 10 mb _____________________________________________________________________________ Ticket: # 1404351 - Repeating connection problems, not even reaching 3 Mbps speed instead of 100Mbps. Date: 1/18/2017 11:28:40 PM City/State/Zip: Los Angeles, California 90034 Company Complaining About: Time Warner _____________________________________________________________________________ Description I have a 100Mbps speed, but it keeps constantly falling to less than 3Mbps. It happened once, I contacted my ISP, they "reset their signal" and it was fixed, but less than 20h later it was slow again. No other device connected, only one machine, but when I do a speed test, for Download it limits to 3Mbps and Upload goes to 12Mbps, which is normal. _____________________________________________________________________________ Ticket: # 1404448 - POOR SERVICE FROM FEDERALLY FUNDED COMPANY FOR EXPANSION (FRONTIER COMMUNICATIONS) Date: 1/19/2017 2:35:21 AM City/State/Zip: Caldwell, Texas 77836 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description I HAVE NO PHONE SERVICE THAT EVEN WORKS, THIS IS BUNDLED WITH MY INTERNET. I PAID FOR 3- 12 MPS PACKAGE I AM CURRENTLY GETTING 1.86 , I WAS PROMISED THE NEW SERVICE FRONTIER OFFERS IN MY AREA MY NEIGHBOR WORKS FOR THEM HE HAS IT! I GET THE RUN AROUND I WAS ASSURED I WOULD GET THE UPGRADE AS I WAS THE FIRST PERSON THAT ORDERED THE SERVICE IN MY AREA THE TECH CAME OUT AND INSTALLED AND TOLD ME HE DEGRADED ME TO 3MPS. CALLED FRONTIER AND THEY SAID THEY WOULD UP MY SPEED TO 12 MPS AT THE CLICK OF A MOUSE .. I KNOW THIS NOT TO BE TRUE I NEED A NEW MODEM AND THEY HAVE TO SWITCH ME TO THE NEW MAIN IN THE OFFICE, ON 1-18-17 I SPOKE WITH A SUPERVISOR NAMED NICK HE SAID THERE WAS NOTHING HE COULD DO , I ASKED NICK FOR MORE INFO ON HIM SUCH AS A FRONTIER ID NUMER AND HE TOLD ME HIS NAME WAS NICK AND HUNG UP ON ME. I DO NOT FEEL THAT I AM RECIEVING THE SERVICE I PAY FOR AND HAVE HAD ZERO LUCK ATTEMPTING TO MAKE IT WORK WITH FRONTIER. THIS IS WHY I AM FILLING THIS COMPLAINT AS A LAST RESORT. I HAVE ALSO FILLED A COMPLAINT WITH THE PUBLIC UTILITIES COMMISION OF TEXAS. THANK YOU FOR YOUR TIME AND I HOPE WE CAN ALL WORK TOGETHER TO KEEP FRONTIER HONEST ON WHAT THEY CLAIM THEY WILL PROVIDE THANK YOU FOR YOUR TIME (b) (6) _____________________________________________________________________________ Ticket: # 1404636 - Slow Speeds Date: 1/19/2017 10:56:56 AM City/State/Zip: Bluffdale, Utah 84065 Company Complaining About: Comcast _____________________________________________________________________________ Description We've experienced much slower speeds recently. I'm currently on a 150 MBPS plan , but don't feel like I'm getting those speeds. _____________________________________________________________________________ Ticket: # 1404922 - Gigapower? Not even close! Date: 1/19/2017 12:12:18 PM City/State/Zip: Raleigh, North Carolina 27616 Company Complaining About: AT&T _____________________________________________________________________________ Description I was supposed to receive Internet speeds of up to 1000 MBS. Most days I got between 20 and 30 MBS. For the five months that I had this service, AT&T could not resolve the problem despite numerous phone calls, during which they tried to fix the problem online, and despite sending me a new modem, and despite a technician visiting my home. "Up to" 1000 MBS means somewhere close to that, which I never got. They only adjusted my final bill, but other than that I paid the full price for nothing except a lot of frustration and headaches! _____________________________________________________________________________ Ticket: # 1405052 - Ticket No. 1368783 Date: 1/19/2017 12:41:43 PM City/State/Zip: Bristow, Virginia 20136 Company Complaining About: AT&T _____________________________________________________________________________ Description Your last response to me regarding subject ticket stated it has been closed and AT&T was to resolve the issue. I don't know what information you have been provided by AT&T, but there has been no resolution made or being attempted by AT&T. I have called 405-302-4390 Mr. Derrick Shaney of AT&T and left 3 voice messages but he has not returned my call to resolve the issue. What are my options to get either the reimbursement for over $6500 paid since signup as AT&T has confirmed signal at my address is poor due to tower location and they have no plans to put any tower in the near future. _____________________________________________________________________________ Ticket: # 1405795 - Internet speed not consistent and goes down at same time every day Date: 1/19/2017 3:51:57 PM City/State/Zip: Pompano Beach, Florida 33069 Company Complaining About: Comcast _____________________________________________________________________________ Description Original Ticket No. 1357988 was served on Comcast. Many visits to my premise were scheduled and I provided next day access. They changed all connections in my unit and said they were going to work their way out to their equipment. The problem was clearly not a wiring issue as I would receive 89 Mbps at one point in the day and then 29 Mbps at another which I have documented. I am paying for 75 Mbps. My next-door neighbor, (b) (b) (6) , who is fed from another point is experiencing the same continuing issue. Comcast has run new cable from the street to my amplifier and then the split continues to feed each of our four buildings own amplifiers. None of this cable has been connected as of today! My line goes to a third floor apt then split to their junction box on the third-floor landing. The foreman refused to let the technician run a cable that was split and insisted on a direct run. As it turns out the technician broke my cable while testing leaving me with no service. This resulted in a call to the executive office and the technicians return and a forced rerun of one of the two legs of the cable that the foreman didn’t want to split. As they had to run that leg they could have run the other but did not. They now want to run a new line from the back of the building to my unit and the property manager will not give them authorization. The technician said that the entire building should be rerun as it would have to soon when fiber optic is installed. Any analytical person would understand that the cable, when it can deliver above peak service at one time and subpar service at another time consistently from what I have speed tested, is not the cause of our problems. The speed changes seem to occur at the same times each day from my testing. This causes some of my internet reliant devices to go offline. This is clearly a signal problem at their end. I ask that you have Comcast to do what is needed to correct my problem and give me credit for speed and service not provided for which I pay. Many people in our community have no or other internet service providers. They do not require higher speed service or realize they are not receiving the service for which they are paying. Thank you in advance for your help. _____________________________________________________________________________ Ticket: # 1405807 - Comcast issues Date: 1/19/2017 3:55:00 PM City/State/Zip: Bluffdale, Utah 84065 Company Complaining About: Comcast _____________________________________________________________________________ Description Very bad connection and my rate was just raised. _____________________________________________________________________________ Ticket: # 1406189 - Comcast/Xfinity Complaint Date: 1/19/2017 5:48:58 PM City/State/Zip: Hendersonville, Tennessee 37075 Company Complaining About: Comcast _____________________________________________________________________________ Description We signed up and had Gigabit internet installed in November on 2016. Since that time we have called in repeatedly regarding issues with the speeds being terribly low. My husband and I work in Networking for a living and know that our devices are not the issue. We have had multiple technicians to the home who have not checked the root of the issue as outlined by numerous technical support representatives based on the results of the lines into our home. Connecting customer built high-end computers by ethernet cable, we are getting barely above 300mbps when we are paying for 1000mbps speeds. We have 5 devices that are plugged in and speed tests when none are connected are showing 300mbps and below speeds. Every time we call it is a run around and excuse and the technicians never address the ticket issue for which they are sent out. We are also constantly being charged a fee for these service issues that are never resolved. They are advertising gigabit speeds and while it is expected to get slightly less than 1gbps, getting less than their standard high speed package is not acceptable. _____________________________________________________________________________ Ticket: # 1406386 - Less than Advertised Speed Date: 1/19/2017 6:51:34 PM City/State/Zip: Larned, Kansas 67550 Company Complaining About: Golden Belt Telephone Company / Nextech Wireless _____________________________________________________________________________
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