INSIDE • CHAMBER NEWS • PUBLIC POLICY • EVENTS • OPINION dr. mitra publishes • START-UPS new leadership book • INDUSTRY

PAGE 18 • BIZ TRIPS PRSRT STANDARD Worcester, MA U.S. POSTAGE Permit No. 9 •• • AWARDS PAID CHAMBER HOSTS • DEVELOPERS ANNUAL MEETING • ADS VOL. 3 ISSUE 8 - FEBRUARY 2019 PAGE 6 Chamber to expand news programming WORCESTER - On a daily basis, online news. This change has led to largest news outlet, The Worcester in 37 states and 555 local markets. in both the local and national news, company layoffs and consolidations, Telegram & Gazette. Several years ago, Their profile includes 145 daily readers, viewers and listeners learn even in the largest newsrooms, the paper was acquired by the Boston newspapers and 325 community about how technology and rapid including The New York Times, Globe, then sold to Halifax Media in publications. In both the Halifax change has a negative impact on Washington Post and The Boston May 2014, and shortly thereafter Halifax and GateHouse acquisitions how the news has been delivered Globe. Worcester, MA Opportunitywas acquired Zonesby GateHouse Media. of the Telegram, buyouts and in all of its mediums, whether it Here, locally in Central Massachusetts, GateHouse Media is headquartered layoffs occurred, which reduced be newspaper, radio, television, or this change has also impacted the region’s in Perinton, New York, and operates SEE NEWS, PAGE 11

MOUNTAIN BURNCOAT

WEST BOYLSTON

FRONTAGE

BRATTLE ARARAT BROOKS Housing NORTHEAST

HOLDEN Opportunity zones190 abound CLARK

WORCESTER - On Jan. 9, the GROVE BARBER SALISBURY Worcester Regional Chamber of RANDOLPH study Commerce held a business and LINCOLN

NORTH 290 government forum at Mechanics 290 7305 Hall to address new Opportunity 190 FOREST phase one

Zones in the City of Worcester. OLEAN The event was attended by RICHMOND CHANDLER FLAGG

MORELAND more than 200 people sitting in PLANTATION complete to listen to a panel moderated by MILL BELMONT HIGHLAND WORCESTER - Around the Christina Andreoli. After a brief MAY CENTRAL FRANKLIN opening by Chamber President JUNE ELM United States, housing shortages 7317 LAKE and lack of affordability have and CEO Tim Murray, the panel, PARK MILL LOVELL MAY 7314 become a prominent issue for

consisting of John Balboni (Sullivan MAYWOOD HAMILTON VERNON HARRINGTON & Worcester), Matthew Morris 7325 policy makers. 7313 GRAFTON (Bowditch & Dewey), Peter Dunn MAIN HEYWOOD The Worcester Regional MASSASOIT (City of Worcester), Karen Kelleher Chamber of Commerce, in APRICOT CAMBRIDGE (LISC), and Jim Umphrey (Kelleher MCKEON SUNDERLAND cooperation with its partners

MILLBURY in the Economic Development & Sadowsky) worked together to JAMES 7328.01

PROVIDENCE STAFFORD inform their audience about the HOPE Coordinating Council (EDCC),

146 Opportunity Zone program. This SOUTHBRIDGE launched a city-wide housing program has been a hot topic of study on Nov. 12, 2018 with Dr.

146 SOUTHWEST Mahesh Ramachandran and his

discussion over the last year as GREENWOOD GRANITE more people have become aware of team at Smart Growth Economics the opportunities it provides. The The Opportunity Zone program was created by the Tax Cut and Jobs Act of 2017. in Cambridge. The City of Worcester Chamber of Commerce Worcester's affected areas are shown in blue. Worcester has not commissioned held this event in order to provide a tax break. Potential investmentsEsri, HERE,zone Garmin, comes © OpenStreetMap specific contributors, challenges and the GIS user yet a housing study since a 2012 community better understanding of the program may be housing, industrial, or exciting opportunities that may study by RKG Consultants and I2 infrastructureCreated byall the of City which of Worcester can lead turn into0 reality0.5 with1 the proper2 Miles Development Consulting, Inc. while giving people a chance to Executive Office of Economic Development discuss this matter in person. to more jobs and increase social .investment. The program lasts until In the latest Census Bureau The Opportunity Zone program economic development. However, 2026 and encourages long-term five-year American Community was created by the Tax Cut and with this opportunity comes a investments rather than short-term Survey (2013-2017), over 50 Jobs Act of 2017 and offers a significant risk to investors who are profit seeking by directing money percent of occupied rental units in chance to boost low income subject to lose equity investment into neighborhoods that would the U.S. were paying 30 percent or areas while providing investors a over the long term. Within each SEE OPPORTUNITY, PAGE 11 more of their household income to rent. This figure states that more than 20 million renter-households in the U.S. are burdened by their rent. The Department of Housing WTAG/WSRS bankruptcy proceeding continues and Urban Development (HUD) WORCESTER - In March 2018, include Pandora, Spotify, TuneIn, from the bankruptcy court states “families who pay more the parent company of Paxton radio iTunes, SiriusXM radio as well for approval of $33 million than 30 percent of their income stations WTAG/WSRS, iHeartMedia, as growing podcasts and news in bonuses for top executives for housing are considered cost filed for a Chapter 11 bankruptcy. The streaming. in November. Last month, the burdened and may have difficulty company, headquartered in Phoenix This competition has impacted the company received confirmation affording necessities such as food, AZ, was seeking bankruptcy relief to company, which has implemented of its Chapter 11 bankruptcy plan clothing, transportation, and reduce its $16 billion debt owed to cuts and other cost reducing that would reduce the company’s medical care.” creditors. measures. Locally, much of WTAG/ debt from $16.1 billion to $5.75 Recent reporting in Central The bankruptcy case was filed in WSRS news is now produced out of billion. Massachusetts suggested that the the U.S. Bankruptcy Court in the Springfield, and by Fox News, with In addition to further median rents for a one-bedroom Southern District of Texas, located much of the station’s coverage now restructuring, the bankruptcy unity in Worcester, according in Houston. focused on national events. plan requires iHeartMedia to to online real estate startup iHeartMedia owns approximately The station no longer hasspin off Clear Channel Outdoor Zumper, had risen from $1,150 850 station across the country, reporters that attend or cover local Holding Inc. as a separate entity. in December 2017 to $1,330 in including WTAG/WSRS, and has events or news on a daily basis in the The Chamber plans to keep our December 2018. The 15.6 percent been challenged by the rapid Central Massachusetts region. readers informed as this story increase reflected Worcester’s rent growth of digital competitors who Notwithstanding, this large debt continues to develop as there is price hikes were second to only have gained significant market and bankruptcy filing, iHeartMedia speculation the company may SEE HOUSING, PAGE 17 share. These disruptive competitors executives sought permission be acquired. PAGE 2 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 FEBRUARY 2019 • CHAMBER EXCHANGE NEWSPAPER • PAGE 3 DIVERSITY How to make the most of Worcester’s global talent WORCESTER - The Worcester Dominican Republic (8.8), Vietnam $40 billion nationally, and $300 Regional Chamber of Commerce (8.8), Albania (6.3), and Brazil (4.9). million in Massachusetts. Each new President and CEO Timothy P. Murray The most common regions are Latin international immigrant student recently hosted a forum with business America, the origin of roughly 30 equals about $700,000 in trade value. leaders, public officials, and advocates percent of the total foreign-born According to a recent Worcester to discuss key challenges and potential population, Asia (29), Africa (23), and Research Bureau study referenced solutions to expanding an increasingly Europe (18). at the session, starting a business is diverse workforce and entrepreneur U.S. Congressman Jim McGovern difficult for anyone, but Worcester’s base. (D-MA), a senior House Democrat and immigrant business owners face Sponsored by Ventry Associates leading voice on U.S. foreign policy in unique challenges. Depending on their and Fallon Health in December, the Central America, last fall condemned country of origin or background, they session was moderated by Murray the move by President Trump to end can face language barriers, racism, with opening remarks by Eva A. Temporary Protected Status for more discrimination, cultural and systems Millona, executive director of the than 250,000 immigrants from El differences, and a lack of a network of Massachusetts Immigrant and Refugee Salvador and Honduras who came to friends and family. Advocacy Coalition. the United States seeking safety. Additionally, many foreign-born “The single biggest thing we hear “To send some of our neighbors residents, including refugees, must from Chamber members is about back into extreme poverty and overcome significant challenges just to motivated, trained workforce issues,” violence is inhumane,” said an aide to gain admittance to the United States. Murray said. McGovern at the forum. The success of immigrant businesses With President Donald Trump Partnering with the Massachusetts despite these challenges is a testament ending Central American immigrant Eva A. Millona, executive director of the Business Immigration Coalition, the to individual perseverance and a city’s workforce programs, Millona said the Massachusetts Immigrant and Refugee Worcester Regional Chamber is now ability to accommodate change. Administration’s zero tolerance policy Advocacy Coalition. working to help advance policies to Entrepreneurs must also deal has hit home hard. Massachusetts has make the most of the region’s rich with the challenges of raising capital, in the city were started by someone always been a leader nationally with diversity and create methods and building a brand, and steering a who was also starting a new life here. immigrant workforce development, programs to reduce barriers. Millona business through unpredictable About 39,000 new immigrants live in but “fewer people coming in makes said the state’s line item budget for economic conditions. Going down the Worcester area with one million it very difficult for re-settlement adult education at $33.5 million needs both paths is difficult - but as the in Massachusetts. More than 21,000 agencies,” Millona added. to increase given 65,000 people still sit report shows, many do it anyway. As people in Massachusetts alone are Nearly 22 percent of Worcester’s on a waiting list to learn English. Worcester adjusts to demographic refugees from other countries. Around population today is foreign-born, Worcester State University added changes spurred partly by new trends 100 countries are represented in those according to the U.S. Census another argument at the forum, airing in immigration, the community - and numbers, with the largest communities Bureau, and that high percentage of concerns over the flow of international society - will need to adapt. hailing from Ghana (10.2 percent), the immigrants means many companies students with a trade value of about

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PHOTO: J.F. WHITE CONTRACTING, ELECTRICAL DIVISION PHOTO COURTESY: WAYNE DION AND MASS. ELECTRIC CONSTRUCTION PAGE 4 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 WOMEN IN BUSINESS Annual leadership conference to feature 3 keynotes WORCESTER – The 10th annual Worcester Women’s Leadership Conference on Thursday, April 11 from 7:15 a.m. to 4:30 p.m. at the DCU Center Arena and Convention Center in Worcester, will feature three influential and successful keynote speakers as well as a diverse array of workshops and networking opportunities. Supported by presenting sponsors Fallon Health and UMass Memorial Health Care, the conference opens with Jade Simmons known for defying expectations, delivering riveting performances and combining Left to right: morning speaker Jade Simmons, luncheon speaker Janet Marie Smith, and afternoon speaker Mel Robbins. passion and innovation at every turn. Simmons delivers main stage keynote president of planning and development Morning workshops include: Afternoon workshops include: presentations that potently combine since 2012 and has been working with music, virtuoso performance and the Pawtucket Red Sox since 2017 on • Becoming Ms. Worcester • Mindset Matters in the planning for their new ballpark. riveting storytelling to speak into the Leadership: Is Your Head in hearts, minds and goals of a company’s The afternoon keynote keeps the • Engaging Women in the most valuable resource-their people. A conference rocking with Mel Robbins, a Political Process the Game? born storyteller, Simmons powerfully serial entrepreneur, best-selling author, • Engaging Women in the and humorously relates these creative internationally-recognized social • Negotiating Your Best Political Process twists and turns that have made her a media influencer, and one of the most Opportunity: Salary and standout in her industry to audiences sought-after motivational speakers Beyond • Negotiating Your Best looking to do things differently in their in the world. Her digital platform Opportunity: Salary and own right. inspires more than 20 million people • Wise Women Plan Ahead: After a morning filled witha month with transformative videos, Financial & Legal Decision- Beyond workshops, luncheon keynote speaker articles, positive psychology research, Making • Wise Women Plan Ahead: and inspiring content. Robbins' latest Janet Marie Smith, who has worked in Financial & Legal Decision- baseball for almost 30 years on projects book, The 5 Second Rule, was last year’s • Why Mentoring Matters including Oriole Park at Camden No. 1 audiobook in the world, and is (Mentoring Workshop: Part 1) Making Yards in Baltimore, Turner Field one of the top five most read books on • Getting Up to Speed on Amazon.com. Her TEDx talk about in Atlanta, Fenway Park in Boston, Mentoring (Mentoring Ed Smith Stadium in Sarasota, and change has more than 14 million views. Dodger Stadium in Los Angeles. She She’s the host of an original advice Learn more at: www. Workshop: Part 2) has served as the Dodgers’ senior vice show on Audible. worcesterwomenleadership.com.

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General Manager, Diana Gallego FEBRUARY 2019 • CHAMBER EXCHANGE NEWSPAPER • PAGE 5 DISCOVER CENTRAL MASS New app, widget to help region's visitors explore city WORCESTER - Discover Central events and partners are automatically Massachusetts has announced the featured. Additional businesses are launch of two new tools to enhance the being added daily and Discover visitor experience - an app and widget Central MA hopes to get more that will allow users to build their own partners to carry the floating widget itineraries throughout the region. on their websites. Developed by Visit Widget, users "The DCU Center, Worcester have access to a list of proposed Regional Chamber of Commerce and itineraries, including the Central Mass City of Worcester all plan to host the Beer Trail, Pow! Wow! Worcester widget. More visibility will result in murals, a romantic getaway in more users and increase our ability to Sturbridge and more. Customized connect with those coming into the itineraries can also be created and area," said Ramey. Since the launch in include restaurants, events, cultural January, there have been over 2,000 attractions and more. sessions and 15,000 page views. "We really want to get people Discover Central MA hopes to to further explore the area," said partner with other key organizations Stephanie Ramey, executive director throughout the region, including of Discover Central Mass. "The app colleges, developers and cultural allows visitors to identify points of organizations to help encourage interest based on their proximity. greater exploration of the community. The cool places along the Worcester The app is available for Android and Common are not within eyesight Apple users and is listed as 'Discover when you are leaving the DCU Center, Central Mass. The widget is located on but we want guests to discover them." discovercentralma.org in the lower left The app and widget utilize a direct corner of the page. feed with discovercentralma.org. All

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www.atm-associates.com Serving the Worcester community since 1887 ATM ASSOCIATES 421 Main Street, “EXPERT LEGAL COUNSEL” P.O. Box 207 “PERSONAL ATTENTION” Sturbridge, MA 01566 508-347-3368 PLEASE RECYCLE THIS NEWSPAPER PAGE 6 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 ANNUAL MEETING Former Navy chief hails city efforts WORCESTER – Citing several cadets who had thwarted possible loss of life earlier that week while noting the city’s economic growth, former Navy Secretary Raymond Edwin Mabus Jr. spoke before a packed hall at the Worcester Regional Chamber of Commerce’s 143rd Annual Meeting Nov. 30 at the DCU Center sponsored by Fallon Health. “The seeds Worcester planted many years ago are now in full Above, Brooke Thomson, VP at AT&T speaks. bloom,” Sec. Mabus said, noting the tremendous patience required and painstaking effort it has Above, former Navy Secetrary Raymond Mabus speaks. taken to plan and execute a major conversion of the downtown area in a hotbed for commercial, housing and retail activity. He compared that ongoing effort to managing the US Navy under his tenure with reference to the Virginia-class program as a model for all ship-building. In 2008, Mabus said the Navy fleet stood at 278 ships, 38 ships fewer than on 9/11/2001. He re- focused fleet expansion efforts as Secretary of the Navy from 2009 to 2017. While just three ships were built in 2008, the Navy now has approximately 430 ships and From left to right, Fallon Health Senior Vice President and Chief Communications Officer Christine Cassidy, Kate Sharry, Worcester Chamber Board of Directors Chair and Owner and President, Group Benefits Strategies, and Chamber President & CEO Timothy submarines available for duty. Murray. “The Navy is unique in constructing these incredibly complex and technologically advanced platforms that are designed to last for 30, 40, even 50 years,” Mabus said. He added that most Americans don't realize what sailors do or even know anyone in the Navy, because less than one percent of the U.S. population wears America's cloth. “And when the Navy is doing our job, we're most often a long, long way from home. We are truly America's away team,” Mabus said. He went on to tell Chamber attendees about why the Navy named some of its ships for states and other places in America. “It’s to remind them of home for those who serve and a visible representation of America in every port around the globe,” Mabus said. “There's always a strong connection between the people of a state and the ship that bears its name.”

Former US Secretary of the Navy Ray Mabus (center with red tie) greets cadets and dignataries before speaking at the Worcester Regional Chamber of Commerce Annual Meeting. FEBRUARY 2019 • CHAMBER EXCHANGE NEWSPAPER • PAGE 7 INSURANCE Seminar Series explores health policy issues By Jessica Coates, Marketing and specifically designed for companies categories: mind, body, and money. communicating with employees and Communications Intern with 50 or fewer employees. The If at least one-third of a business’s focusing on what they need, choosing Fitchburg State University program features two exclusive employees participate in the an effective health insurance plan is benefits — including Employee program, the employer receives a 15 easier than ever. WORCESTER – On Thursday, Choice models and a ConnectWell percent rebate from that year’s health Jan. 24, the Worcester Regional rebate. insurance premium. Additionally, For more information about Chamber of Commerce held its first The Employee Choice models each of the participating employees the Health Connector for Business Seminar Series of the year sponsored include three options for employers: will receive a $100 gift card. plan, visit www.business. by TD Bank. one plan, one carrier, or one level. For those who did not meet the mahealthconnector.org/ or call them The seminar, titled HelpingThis allows employers to either Health Connector’s requirements, at 1.888.813.9220. Navigate Your Health Insurance choose one option for all of their Sharry’s presentation focused on For more information about Choice, aimed to help both small employees, or they can choose a broader range of business sizes. Gallagher Insurance, visit www. and large businesses alike to choose one insurance carrier or one level She stressed that it is important ajg.com/locations/massachusetts/ the proper health insurance for of coverage, thus allowing their to consider both employer and auburn/ or contact Kate Sharry at their employees. The event featured employees to choose a similar option employee needs when choosing [email protected]. two presenters, both well-versed in that suits their lifestyle. an insurance plan. Factors include health insurance, Chaitra Sanders, “Employers can shop based budget, demographics and culture, distribution channel and account on their needs and budget,” said and what matters most to employees. ABOUT THIS SERIES manager for the Massachusetts Sanders, due to the easy navigation “Health insurance is extremely The Worcester Regional Health Connector, and Kate Sharry, and wide array of options on the personal,” said Sharry, emphasizing Chamber of Commerce hosts area VP of Arthur J. Gallagher & Health Connector website. The that everyone uses their insurance Company and chair of the Worcester entire process is online and there differently. Once the company’s a Seminar Series event once Regional Chamber of Commerce are no membership fees to use the needs are determined, the employer every month to educate board of directors. Additionally, service, so it is a valuable resource can work with a broker or consultant businesses about important representatives from Fallon Health, for businesses to use and save. to figure out how to design their topics in the industry. These Harvard Pilgrim Health Care, and The ConnectWell rebate, which plan. Different incentives such as events are free for Chamber Tufts Health Plan were in attendance was relaunched on Jan. 1, is designed tiered deductibles, waived copays on members and $25 for non- to answer individual member to give employers an incentive to certain services such as acupuncture questions during the event. offer health insurance, as well as to and chiropractic, and having members. Keep an eye out Sanders’ presentation focused encourage employees to take care of multiple plans to choose from, on our calendar for upcoming on small business options with the their own wellness. This program is allow employers to customize their dates and topics. Health Connector for Business. The available to companies with 25 or options to fit their needs. “You want Health Connector launched this fewer employees, and offers more to offer competitive, comprehensive Sponsored by TD Bank option in January 2018, which is than 25 activities in three wellness benefits,” she added, and by WE BELIEVE IN HELPING OUR

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278 Park Avenue | 315 Main Street Member FDIC Member DIF PAGE 8 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 TRAINING Young professionals programs help provide wisdom

WORCESTER - In partnership with In 2017, the Chamber started the Greater Worcester Community the #ELEVATE campaign to create Foundation, the Chamber re- Chamber events that are more inviting established the Leadership Worcester and inclusive to young professionals. program. This monthly program Many signature Chamber activities engages promising new professionals have been modified to include in Greater Worcester’s civic life over a destinations and activities that nine-month period. attract the demographic and new The program educates a new events have been created with the generation of leaders on critical young professional in mind. Newer, public policy issues, including more “hip” venues, breweries, and economic development, education, restaurants, and bars have been added public health, culture, public safety, to the Worcester nightlife scene and and sustainability. Participants are many have served as the backdrop outstanding local professionals for these events. Dubbed Young who have demonstrated leadership Professionals’ Night Out, venues have potential. included: The Edge at Union Station, Leadership Worcester focuses on Bancroft at The Grid, The Brew Yard skill development and connecting at The Railers Tavern, and Greater participants with key players to create Good Imperial Brewing. a network of thinkers and doers who alumni, meet a variety of nonprofit 38, commonly referred to as These events are growing in can move the region, and each other, organizations, and continue to learn millennials. Not only do they make popularity as word spreads that the forward. about and experience the civic pride up a majority of the workforce, they Chamber is inclusive of professional These young professionals gain that comes from being part of this are consumers, influencers, and business women and men who a first-hand understanding andcommunity. The deadline for applicants hold the key to the next generation of welcome all ages, industries, and experience of critical issues facing for the 2019-20 Leadership Worcester innovation. sizes. Add a lot of energy and drive greater Worcester and build skills that program is May 24 for a September The Worcester Regional Chamber that the group brings to a great enhance professional development and start. For more information about the of Commerce understands the venue and you’ve got an event where contribute to civic advancement. And, series, visit www.LeadershipWorcester. importance of attracting and retaining people want to be. The most recent they have fun while gaining a deep this generation to our region and, Young Professionals’ Night Out understanding of their community and Elevate Your Business of getting them actively involved welcomed more than 100 people on expanding their professional network. and engaged in the Chamber and a cold January evening. Next up on An alumni event is planned for The largest generation in the region’s the business community. Several the #ELEVATE calendar is Business April 29 where graduates and current workforce are young professionals, initiatives launched by the Chamber After Hours on March 21 at Fuel participants can re-engage with fellow adults between the ages of 23 and are designed to do just that. America.

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FletcherTilton.com WORCESTER | FRAMINGHAM | BOSTON | CAPE COD PAGE 10 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 ECONOMIC DEVELOPMENT Union Station: more than an urban transit hub WORCESTER - Union Station, the city’s transportation hub, is positioned to be a key destination for the future of the City. Union Station, located in Washington Square in downtown Worcester, has undergone a transformative development. Union Station was recently named by CN Traveler as one of the “12 Most Beautiful Train Stations in the U.S.”. Originally built in 1911, the station was abandoned from 1974 until 2000 when it was renovated through the use of millions of federal, state, and local dollars and opened again through the Worcester Redevelopment Authority (WRA). The WRA continues to own and operate the station from support from the City of Worcester. In the spring of 2018, the Worcester Regional Chamber of Commerce released a whitepaper titled “Union Station 2.0.” The purpose of the study was to spark discussion on how to best capitalize on the intermodal transportation hub while providing suggestions on how the station can become a destination for more than its transportation assets. With more than 35,000 college students and more than 10,000 faculty and staff in the city, there is an opportunity to bring in retail businesses that will increase foot traffic to and from the station. As more Union Station has had an ebb and flow of tenants since its last major renovation. A new whitepaper on potential housing and businesses operate downtown, Union reuses plans to change that perception. Station will benefit from the increased density. The and adult use of marijuana in the Commonwealth, improvements to the office space. whitepaper also found that there is an opportunity to is going to make Union Station its permanent home. Two local companies have submitted letters of better utilize the Grand Hall with greater commuter The CCC signed a 10-year, 14,381 square-foot lease interest to the WRA regarding retail space in the amenities and kiosks. with the city to make Union Station its headquarters. parking garage. Greater Good Imperial Brewing Co. Since releasing Union Station 2.0, the WRA and The CCC will occupy the office spaces of Central Inc. and Quarters Restaurant are both interested in the city has been diligently working to attract retail Massachusetts Regional Planning Commission activating the retail spaces at Union Station. Greater to the underutilized retail spaces within Union (CMRPC) and Vanasse Hangen Brustlin Inc (VHB), Good Imperial Brewing is seeking to open a micro- Station. The Cannabis Control Commission (CCC), who were formerly located in the station. The brewery in a 2,100 square-foot space. Quarters a state agency charged with implementing and Worcester City Council, in January, unanimously Restaurant is an arcade and bar themed restaurant administering the laws enabling access to medical approved a $2 million loan to renovate and make seeking 6,000 square feet of space in the station.

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OPPORTUNITY, FROM PAGE 1 together to aggregate resources, you economic incentives for investors to regarding when the investments not otherwise attract investment have an ability to make a difference.” put their money into a growing and will take place. When asked how attention. She added that this is a message to developing community. the market for Opportunity Zones This program also providespotential investors who are looking As Worcester is considered to is responding, Umphrey replied: temporary deferments and to change the City of Worcester for be a Gateway City, there is heavy “Not much at all… people are still permanent exclusion of taxable the better. interest and curiosity as to what may trying to figure out exactly what income to investors who support Investors are subject to three come out of the newly proclaimed Opportunity Zones are.” projects in the designated main benefits: tax referral from one Opportunity Zones. Massachusetts The Opportunity Zone program Opportunity Zones. An investment year to the next, tax reductions after Gov. Charlie Baker designated remains at an educational phase in in Opportunity Zones must five and seven years, and lastly tax 138 areas in 79 cities and towns as which more and more people are come from capital gains - a profit exemption from newly acquired Opportunity Zones throughout the becoming properly informed about derived from the sale of property capital gains from Opportunity state. The city of Worcester has six its regulations. Investors must fully - or an investment. In addition, Zone investment. If an applicant designated Opportunity Zones. Five be aware of not only the benefits the investment must be double keeps their investment in an of these zones are located around of the Opportunity Zones, but the amount of the initial capital Opportunity Zone fund for 10 the downtown area, while one lies also the risks involved in investing gain. The goal of this program is years, any gains from the fund are on the Worcester-Millbury line. The their capital into low income areas. to promote investment and drive exempt from taxation. After the majority of these zones lie within While there remains a constant economic growth into low income first five years, the investor receives Worcester’s urban revitalization buzz around the topic, it will take or underdeveloped areas. a 10 percent tax reduction. Then plan downtown, providing investors some time and development before During the presentation, panelist after seven years, an additional 5 a chance to partake in a special part investors act on this. Educating Kelleher raised an important percent reduction is added for a of the city’s historical development. more people about them is viewed question: “What are your priorities total of 15 percent tax reduction. As expected, several members as a crucial step in development of as a community? In working These three main benefits act as of the audience had questions the program itself.

NEWS, FROM PAGE 1 members and the broader public. initiatives and the ways our member soon be announcing a daily radio the number of local reporters “The work that our member businesses give back to Central Mass segment, Radio Worcester, and Unity and coverage. These challenges companies and organizations do on a by proactively communicating.” Radio with well-known local radio notwithstanding, the region still daily basis in providing jobs, creating Over the past five years, the personality Hank Stolz, who hosts retains a committed group of community, and strengthening our Chamber’s Twitter and Facebook a daily show focused on the news reporters at the Telegram working regional economy is a story worth accounts have dramatically from a Central Mass perspective. daily to tell Central Massachusetts’ telling,” said Chamber President and increased. The Chamber recently Radio Worcester’s call signal story. Similarly, cuts in news staff CEO Timothy P. Murray. “It is why we added a LinkedIn profile and is 102.9 FM and can also be live have also impacted local radio have expanded our television show Instagram account. The Chamber streamed on radioworcester. stations and weekly versions of both and social media communications radio show, The Voice of Business, com and worcestermag.com. The print and online newspapers. to include a quarterly newspaper runs weekly on Wednesdays on Chamber will soon be rolling out an The ramification of these cuts is titled, The Chamber Exchange, The Unity Radio, 102.9 FM from 12:00- expanded relationship with Radio significant, leaving many areas of the Newspaper. The feedback we have 1:00 p.m. with live guests. The Worcester, which will include daily country underserved or not served received has been extremely positive Chamber Exchange the T.V. show programming and content featuring at all relating to local news coverage. and reaffirmed people’s desire for is taped every two weeks and is our member interviews and issues Recently in Massachusetts, state Rep. local news.” aired on Mondays, Wednesdays relating to economic development, Lori Ehrlich (D-Marblehead) filed a Chamber Vice President of and Fridays at 2:30 pm on Charter investment and job creation in bill co-sponsored by Worcester’s state Marketing and Communications, 3, channel 193. The Chamber will Central Mass. Rep. David LeBoeuf (D-Worcester) Sharyn Williams, added, “The to create a 17-member commission Chamber runs over 200 events to study the issues of the lack of local annually. Many of these events include distinguished panels of experts or Let’s Your journalism and media coverage that Build exist in parts of Massachusetts and important business and government what might be done to remedy it. leaders and addresses important Recognizing this unfortunate trend topics and information that impacts Future, Together. and the desire that residents have for area residents and companies. We local news, the Worcester Regional are simply being proactive in sharing A local, community bank that Chamber of Commerce has purposely this information with our members focused on upgrading its direct and the public. Also, we can better has a lot to offer! promote economic development external communications to both its At Cornerstone Bank, we offer For businesses, our seasoned, a full suite of deposit products, professional lenders are uniquely from basic to higher earning positioned to deliver prompt, accounts that reward you. Our customized banking solutions. financing options range from We offer a robust selection of personal and auto loans to home deposit, financing, and cash HEART OF NEW ENGLAND COUNCIL equity and mortgages. Plus, management products and many convenient services like our services designed to help your instant issue debit cards and our business grow and streamline ® mobile app to help you manage your operations. PREPARED. FOR LIFE your accounts. COMMUNITY BREAKFAST Visit us today! to support scouting

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RSVP to [email protected] or call 508-752-3769 PAGE 12 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 TRANSPORTATION Delta Airlines joins cohort at Worcester's airport WORCESTER - This summer airport in 2010, at Gov. Deval Patrick’s another airline will begin service at direction major improvements have Worcester Regional Airport (ORH) been made including the addition with the addition of Delta Airlines. of a state of the art Category III Delta joins JetBlue and American Instrument Landing System. Airlines at the MassPort-operated The daily Delta flights between facility. JetBlue operates daily flights Worcester Regional Airport (ORH) to Ft. Lauderdale and Orlando, and Detroit Metropolitan Airport Florida as well as John F. Kennedy (DTW) will begin on August 2, Airport in New York City. American 2019. Flights which can be booked Airlines operates two daily flights will depart Worcester at 6:00 am and between Worcester and Philadelphia, arrive in Detroit at 7:50 am. Same Pennsylvania. day return flights will depart Detroit Delta Airlines is headquartered in at 8:10 pm and arrive in Worcester at Atlanta, Georgia operates 5,400 flights 9:50 pm. daily with a fleet of approximately 900 According to Airbus.com, Delta aircraft. The daily flights that Delta Airlines has ordered 15 additional will operate flies from Worcester to A220 aircraft, bringing to 90 the total Detroit Metropolitan Airport (DTW). number of the new generation, highly This links Worcester to one of Delta’s fuel-efficient jetliners the world’s eight major hubs in the United States. second-largest airline has on order. Detroit Metropolitan Airport was The additional orders are the airline’s added as a Delta hub when it merged first for the -300 model. Delta also with Northwest Airlines in 2008. converted earlier A220 orders to the Detroit Metropolitan Airport is one larger -300, bringing to 50 the number of the largest aviation hubs in the of A220-300s on order. United States with nearly 150 daily “These additional A220 aircraft will connections. continue to strategically enable Delta The company, which was founded to refresh our fleet, drive further in 1924 and originally provided crop advances in the customer experience dusting flights, is now a Fortune 100 and serve as an excellent investment company. Delta employs over 85,000 for our customers, employees and people and operates in 52 countries shareowners for Delta into the next with 325 destinations. Delta’s slogan of decade,” said Gil West, Delta’s Chief “Keep Climbing” parallels the growth Operating Officer. at Worcester Regional Airport. Since Delta placed its initial order for 75 Delta Airlines, headquartered in Atlanta, Georgia, operates 5,400 flights daily with a MassPort took ownership of the aircraft in 2016. fleet of approximately 900 aircraft.

MOVING STORAGE MARK’S PACKING MOVING & STORAGE Helping People Move Since 1979 ESTIMATESFREE marksmoving.com CALL ED ROSS 508.983.6017 FEBRUARY 2019 • CHAMBER EXCHANGE NEWSPAPER • PAGE 13 TRANSPORTATION Cities do not succeed without reliable public transportation With the influx of residents moving ....and Worcester to Worcester but still working in Boston, the commuter rail becomes is no exception an integral piece to Worcester’s allure. Boston was recently cited as having WORCESTER - As the City the worst gridlock in the U.S. traffic of Worcester continues to grow during the peak of the morning and in population and density, public evening commutes was worse in transportation continues to be an Boston in 2018 than in any other important contributing factor to its major metropolitan area, even Los sustainability. Effective transportation Angeles with its infamous traffic, networks that incorporate public according to a report from Intrix, a transit help make cities more livable transportation data firm that publishes by easing commute and transportation annual rankings of congestion around needs and increasing accessibility. the world. This explains a 45.7 percent Earlier this year, the Massachusetts increase in ridership on the Worcester Bay Transportation Authority (MBTA) commuter line from 2012 to 2018. It published its study on “Commuter is more cost effective and less stressful Rail Ridership Counts” citing overall to take an hour and 20-minute train ridership growth. Between 2012 and rather than being on the Mass Pike for 2018, commuter rail ridership grew a two-plus hour car ride and paying for from 104,574 to 126,754 trips per parking. But the city needs more. The day amounting to an increase of 21.2 Commuter rail ridership increased 45.7 percent from 2012 to 2018 in Worcester. city’s population is growing, ridership percent. Worcester was one of the four is up and the most popular weekday commuter rail lines that had the most October, Worcester has surpassed them but one may be a crucial part for morning train leaving Union Station at growth, along with Fairmont, Franklin, cities such as Hoboken, N.J. and Worcester to continue to grow and not 6:57 a.m. and arriving at South Station and Providence. Oakland, Calif. as the up-and-coming hit a ceiling: transportation. at 8:20 a.m. is at capacity. This comes as no surprise to Gateway medium-sized city. Hoboken and Since Massport’s takeover of the With the center platform at Union city residents as the population Oakland have always seen the overflow Worcester Regional Airport (ORH), Station in its design phase, which will continues to grow. Some of this growth of its counterpart larger cities, New the city has seen commercial airlines allow two trains to come in and out is attributed to the movement of York and San Francisco respectively. such as JetBlue making daily trips to of that iconic building within four residents, who live and work in Boston, But why these cities? What makes Orlando, Fort Lauderdale and its hub years; encouraging conversations are to points west as the cost of living cities like Hoboken, Oakland and now at JFK in New York City. American being had at the state level about more continues to rise in and around the Worcester faster growing areas than Airlines has its daily flights to daily commuter rail trips, an added capital. other similar cities throughout the Philadelphia and coming later this year, third track and the possibility of a According to National Public country? Is it economic resurgence? Delta will begin daily flights to Detroit “West Station” that will allow better Radio, Worcester has become the new Local colleges and universities? Cost of making the Worcester Airport a viable accessibility not only to Boston but “it” town. In an article written by the living? Workforce growth? Affordable option for travel versus driving into from the east to Worcester. nationally-based media outlet last housing? Transportation? Yes, all of Boston to journey to similar locations.

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The PENTA Building / 208 Turnpike Road Westborough, MA 01581 / 508.616.9900 [email protected] / pentamarketing.com PAGE 14 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 UPCOMING CHAMBER SEMINARS WORCESTER - Chamber Seminar enforced; the statute’s “Garden Leave” June 11 - Intro to Workshop content will include a Series offers free monthly workshops provisions work; what is considered Project Management review of proper policy enforcement, to support businesses and provide “reasonable” under the new law; how The workshop provides a high- effective claims management and the professional development. to overcome procedural hurdles; and level overview of fundamental project importance of timely, accurate and The Chamber offers workshops free suggested best practices going forward. management including scope, time, complete response to state agencies. to members on a variety of topics that cost and quality. Participants will learn Those attending will learn how to help businesses to succeed. Workshop April 24 - State Diversity Supplier obtain more favorable decisions, Certification – PART 1 the importance of defining project topics are chosen based on member requirements; communication with while also providing affirmative requests, legal and policy issues that This seminar will teach attendees stakeholders and project team members; and clear guidance to employees are changing that require businesses to how to become a Supplier Diversity resource allocation and working within who are issued corrective action. respond, and timeless topics like sales Certified Business as a minority-owned, a budget. Participants will learn: how Common employer separations and and marketing that help them to grow. woman-owned, veteran-owned and/ to conduct effective meetings; the role how to best present those cases in the Sponsored by TD Bank, these seminars or disadvantaged business enterprise. of status updates to project sponsor; unemployment process will also be are designed for your business. In part one of this pre-certification how to define project risk and manage explored. We invite you to take a look at the workshop attendees will receive quality; how to schedule tasks from a Nov. 7 - Taking the Fear 2019 lineup of seminars and mark your information on how to begin the resource allocation perspective; and Out of Public Speaking calendars to attend. certification process and become more how to create a simple work break marketable to government entities and This public speaking program Feb. 28 - Sales Strategies down structure. create business to business partnerships. is designed to help participants Sharpen your sales skills with this Sept 25 - Workplace Diversity, to lessen their fear and to face an interactive workshop designed for any May 8 - State Diversity Supplier Adversity, Sensitivity audience with poise and style. When Certification – PART 2 market. Attendees will learn about As our workplaces become more you have confidence about public avoiding burnout; planning and analysis; Part two of this Operational Services diverse, employers must become speaking, doors to improved career retaining key clients and cross selling; Division workshop offers information more sensitive to various challenges opportunities will open resulting in a core pieces that will never change, and about connecting your business to the faces by employees. From visual and brighter future. Attendees will: build what you need to do to stay competitive; commonwealth. Attendees must have auditory impairments, to workers who self-confidence; improve their ability and the next step with your sales career, attended the part two in order to attend are on the spectrum, to those who are to express ideas and develop personal a reflective review. this workshop. recovering from addictions or who and business relationships; reduce the suffer from mental illness, employers fear and anxiety of public speaking; March 12 - New Tax Laws May 30 - Fail Safe Leadership improve their negotiating skills; make & Your Business who have insight into these and other Leadership development is about challenges can offer support and receive presentations more interesting; and Understand the impact of the new creating an environment in which the much in return from these employees. reduce stress and worry. tax laws on your business. Learn ways leaders of the organization recognize This workshop will help employers Dec. 18 - Social Media Strategies to structure your finances, what is their role and responsibility in achieving understand how to create a workplace deductible, and ways to minimize that goals. Leaders are not just those with that is inclusive and supportive. Social media is constantly changing tax burden on your business. titles, everyone must show leadership in and evolving. This workshop will focus order to achieve their goals. Experience Oct. 24 - Reducing Risk & on which strategies and platforms are March 28 - Non-Competition Reaping Reward: Control straight talk about correcting right for your business and how to Agreements Unemployment Costs the leadership challenges in your effectively use them to promote sales, This seminar will cover a general organization at this seminar where you’ll Attendees will learn how to identify brand recognition, and customer overview of restrictive covenant begin to develop the necessary skills and and master key issues necessary to engagement. Attendees will learn agreements, key aspects of the new implement the required processes to successfully mitigate and reduce law - including how the agreement is ensure that results are achieved. about paid social media and effective unemployment risks and direct costs. messaging.

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PRESENTED BY Chamber calendar TENTH ANNIVERSARY released for 2019 Celebrating a Thursday | April 11, 2019 decade of WORCESTER - Chambers are our Business & Government Forums known for events and the Worcester are still under development as we 7:30 am to 4:30 pm | DCU Center leadership, Regional Chamber is no exception. assess the issues and develop the LEAD SPONSORS inspiration, They serve a variety of purposes and Chamber’s legislative agenda for the are a great way to get to know your year. So, it’s important to subscribe & motivation! fellow members and become engaged. to our e-newsletter and check our The Chamber plans events website and social media regularly MORNING SPONSORED BY Supporting Women through based on the needs of the members for events that are scheduled during KEYNOTE and they vary widely. From sole the year. Remaining nimble and Professional Development and proprietors and small neighborhood responding to fluid situations is Personal Growth Opportunities businesses to midsize companies important to us. to corporations with thousands of While many hands play a part in JADE FEATURES employees, the Chamber works hard our programs and events, one staffer • KEYNOTE SPEAKERS • NETWORKING to provide valuable programming – Lili Zannotti – is responsible for SIMMONS Classical Pianist, Passionate • BREAKOUT SESSIONS • LUNCH & RECEPTION to all of our members. Some topics pulling it all together into, we hope, Performer and Speaker • MARKETPLACE • NEW! EVENT APP span all industries while others are a seamless program that supports very specific to one sector. While our members’ goals. This dynamic SPONSORED BY LUNCH SM not every event is suitable for every force of nature holds the title, WORKSHOPS TOPICS INCLUDE KEYNOTE • Becoming Ms. Worcester member, the Chamber works hard programs and events coordinator, • Engaging Women in the Political Process to ensure that there’s something for a huge understatement given her • Negotiating Your Best Opportunity everyone on our event schedule. responsibilities. If you haven’t met • Financial & Legal Decision-Making Many types of offerings include her yet, be sure to find her at one of educational workshops, industry our monthly Business After Hours or JANET MARIE • Why Mentoring Matters (a two-part session) specific roundtables, networking other event and introduce yourself. SMITH • Mindset Matters in Leadership Ballpark Designer, Sr. VP of Planning & Development, Visit the conference website for descriptions. opportunities, recognition and This year, we listed them by month Los Angeles Dodgers, and former Sr. VP of Planning awards events, legislative forums, to help you plan your schedule. While & Development, Boston Red Sox NEW! referral groups for lead generation, the summer months are a bit lighter 50+ Vendors mentoring programs, professional on events, we are again delighted to AFTERNOON SPONSORED BY development, and many others. The present Worcester’s Independence KEYNOTE 800 Women DOWNLOAD THE number of attendees ranges from a Day fireworks celebration with EVENT APP 10-person gathering to more than presenting sponsor Fallon Health. 3 Keynotes FIND US ON 800 attendees. We also hold two golf tournaments in Workshops Credit for the planning and the summer. MEL 8 execution of the event schedule is The Chamber relies on the support ROBBINS spread across the Chamber staff who of our members in the form of Entrepreneur, Best-Selling Author, Register EARLY! Motivational Speaker, Social Media Influencer This event is expected #WWLC2019 each own specific events related to sponsorships and program fees to to sell out. their area of expertise. And it is a provide the breadth of events. And, SPEAKERS KEYNOTE team effort. Scheduling, obtaining many generous sponsors have stepped INFO & COST (ALL INCLUSIVE) | WorcesterWomenLeadership.com REGISTRATION Chamber Members: $195 speakers and locations, securing up to the plate. A few sponsorships are | WorcesterChamber.org sponsors, creating marketing still available for 2019, so if you want Non-Members: $250 materials, and logistics such as to get your organization out in front nametags and ordering food are all of a business audience, we’d be happy Limited exhibitor tables remain. Contact Lili Zannotti pieces of the planning process that to share the remaining opportunities come together through a team effort with you. at [email protected] for more by a small but dedicated staff. Reach out to Lili Zannotti at information or to reserve a space. During the course of the year, the [email protected] Chamber adds events as needed and or 508.753.2924 to share your own as opportunities arise. For example, ideas.

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www.necc.org The New England Center for Children 33 Turnpike Road Southborough, MA 01772 EOE/AA PAGE 16 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 LEGAL Legal session to help start- ups establish in Worcester Startup Worcester, an incubator businesses ranging from the life for the region’s entrepreneurs, sciences, agriculture, software, is entering its fifth year of and clean energy sectors provided programming in 2019-2020. updates on their startups and Applications for next year’s cohort their roadmap for growth for the are now open on the Chamber’s following year. website and are due by March 29. According to the U.S. Small StartUp Worcester is an important Business Administration, more initiative of the Worcester Regional than half of all startups fail within Chamber of Commerce’s Higher the first five years. Arguably, the Education - Business Partnership, most overlooked factor when Worcester Clean Tech Incubator, beginning a new business endeavor The Venture Forum and SCORE to is legal guidance. accelerate startup companies in the The Worcester Regional Chamber Worcester area. of Commerce in partnership with With more than 45 start-ups Bowditch & Dewey will be hosting already having participated in the a legal conference for startups in program, the initiative helps to the region called “Start Me Up” on incubate new businesses and retain March 27 from 4:00-7:00 p.m. at the the young graduates of the area’s AC Marriott Hotel in downtown colleges and universities. Worcester. In the latest cohort, 12 The conference will cover entrepreneurs will receive full the legal aspects of formation, year memberships to all three operation, and exit. To register organizations. The 2018-2019 for this event, please contact the Startup Worcester cohort recently Worcester Regional Chamber of held its Pitch Night where Commerce.

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HOUSING, FROM PAGE 1 investment into the city, while Waltham. Although rents are rising growing the housing stock options. around the country due to high land Without growing the housing stock costs, high construction costs, and for all incomes, which include prohibitive zoning restrictions, the affordable, workforce, and market number being promoted by Zumper rate housing, rental rates will is false. Zumper uses listings posted continue to increase. on their own website to generate The housing study will be data about housing markets and thus conducted in three phases. The does not present a complete picture first phase will consist of an of housing. It is important to note economist assessment of Worcester, that online real estate startups are a regional demographic forecast, in a fight for market concentration and a comparative study of best and thus are competing for greater practices in housing and economic brand name recognition. These development in cities throughout companies often target younger the country. The second phase will and more affluent populations, contain an update of the 2012 studies thus focusing listing concentration specifically utilizing a life-stage in certain neighborhoods. Online analysis and surveying of Worcester real estate startups fail to capture employers. The third phase of complete markets because of the the study will feature an analysis difficulty in capturing shadowof housing market and trends in markets (word of mouth) and long property sales data, followed by an standing tenants. CoStar reflected a econometric analysis of amenities median rental price increase for one and disamenities affecting the bedroom units of 3.4 percent – a Worcester housing market. rise from $1,143 to $1,182. As Worcester’s population Rental increases are generally increases and real estate markets tied to the vacancy rate for an area. in the greater Boston area become Vacancy rate is expressed as the over heated, the city will need a percentage of vacant space divided plan on how to create housing by the existing supply. Vacancy for all life stages. As a business rates in Worcester are still rather advocacy organization, the top low. In Quarter 4 2018, the vacancy issue the Chamber hears from rate for one bedroom units was 3.4 its 2,000 members is access to a percent. A healthy vacancy rate is skilled workforce. Phase I will allow between 6-7 percent. The Worcester housing stakeholders in the city Regional Chamber of Commerce is to take from best practices from committed to working with the City cities around the U.S. that have or of Worcester and local community are already experiencing increased development corporations to draw housing demand.

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Member FDIC, TD Bank, N.A. PAGE 18 • CHAMBER EXCHANGE NEWSPAPER • FEBRUARY 2019 LEADERSHIP Mitra urges empowerment, volunteerism in book WORCESTER – Some leadership volunteer commitments. Dr. Mitra is a books take years for their authors to member and Vice Chairperson of the compile. For Dr. Satya Mitra, it’s been a Planning Board of city of Worcester, a work in progress his entire life. Board member of Tower Hill Botanical Rising up from his poor, motherless Garden, the Worcester Regional and often homeless childhood in rural Chamber of Commerce, the Latino India, Dr. Mitra eventually became an Community, the Foundation Board influential business leader in the Greater of Worcester State University and a Worcester area and nationally. In his Corporator of Worcester Art Museum newly released "The 5 C's": Common- and Greater Worcester Community Sense Tips for Bringing Uncommon Foundation. He was the President of Success to Entrepreneurs and Leaders” Worcester Rotary Club, India Society book published this past January, of Worcester and Indian American Dr. Mitra unveils the process that Forum for Political Education among enabled him to thrive. By emphasizing others. As its leader, Dr. Mitra how opportunities can arise from brought Worcester Rotary activity challenges, he shows how life's negative and membership to record levels incidents can turn into positive and was recognized internationally outcomes. The book offers invaluable among fellow clubs where Dr. Mitra advice on honing entrepreneurship still frequently speaks. He has visited Dr. Satya Mitra's new book focuses on his lifetime of leadership lessons. abilities and leadership skills, Russia, Denmark, the Philippines, developing sustainable relationships, I had faith in his blessing.” Inc., is no longer below ground, now Greece, Canada, and just gave five talks and expanding influence by becoming The business started in his basement located on the sixth floor in the glass in India this past January. a force for positive change. from ground zero in 1990, always tower at 446 Main St. in Worcester. “I wanted to use my speaking Dr. Mitra finished his Ph.D. in searching for new lessons and tools His firm serves clients in 26 states and blessing I have from God and go Biochemistry and came to the United to glean from other accountants. “I internationally. beyond Rotary for colleges, non-profit States in 1976 to pursue a career in looked to see what it was in their For the last 29 years, Dr. Mitra has organizations, and corporate events,” research, later switching careers at the business that was missing that I could crafted his strong business acumen Dr. Mitra said. divine guidance of a spiritual master or somehow incorporate,” said Dr. Mitra, and leadership knowledge and shared Readily attesting that the success his “Guru,” one of many well respected who serves as his firm’s president and it with anyone who would benefit from the Mitras have enjoyed is due to their top Indian religious priests or teachers, CEO. “It’s always been in my mind to it – including his two sons, Abiskar Guru’s advice, blessing and direction, and his wife Sheema’s strong support. share that.” and Alingon, who work as an attorney they have dedicated the rest of their Clearly, the events and challenges Today, Dr. Mitra’s tax consulting and and stand-up comedian, respectively, lives to helping underprivileged leading up to Dr. Mitra’s success are the financial investment services company, both living in New York City. He draws people through the family’s charitable driving and recurrent force behind the The Guru Tax & Financial Services, much wisdom from his extensive foundation, Joy Guru Humanitarian book. Services, Inc. The foundation offers “It’s always been in my mind to write “I think every entrepreneur’s success is true when they vision services, poverty aid, girl self- this book because of the way my life has defense tactics, finance classes, and been,” he said. “My Guru wanted me to use their success to make someone else be successful; school enrichment courses for the go and start a tax practice instead of when they touch another life.” needy. - Dr. Satya Mitra doing science and I named it after him. SEE BOOK, PAGE 19

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Call for Nominations An Invitation 9TH ANNUAL DISTINGUISHED ALUMNI AND FRIENDS OF THE Join us on May 3 at Wachusett Country Club WORCESTER PUBLIC SCHOOLS ACHIEVEMENT AWARDS to honor the 2019 inductees of the Worcester Public Schools DO YOU KNOW a Worcester Public Schools alumnus who has made Athletic Hall of Fame exceptional contributions to or has gained prominence in his/her John Baldwin, Jr. professional field or community? WEDF is seeking nominations for John Baldwin, Sr. the Class of 2019 Distinguished Alumni & Friends of the Worcester Andrew Borraccino Public Schools Academy. Greg Brown Ryan Connor For a nomination packet, call 508-688-4773 Kaitlyn Curtin or email [email protected]. Thomas Donahue Ernie Drew n Nominations due: May 15, 2019 Jeff Garabedian n Recipients notified: by June 8, 2019 Sheree McClain Homes Outstanding Contributor – Francis Trainor n Ceremony & Banquet: November 6, 2019, South High 1975 Hockey Team College of the Holy Cross Dinner tickets - $60 n For more information, visit www.wedfwps.org For more information, contact Shannon at 774-502-0445 WEDF BOARD OF DIRECTORS Stephen Pitcher, President, Tony Economou, 1st Vice President, Frances Arena, Treasurer, John Monfredo, Clerk, Louise Clarke, Vice President & Executive Director, Maureen Binienda, Kathleen Finnegan, Maria Gorsuch-Kennedy, Robert Layne, Thomas Murray, Susan O’Neil, Kimberly Salmon

WEDF is a 501(c)3 non-profit organization. WEDF, Suite 224, 210 Park Avenue, Worcester, MA 01609 • 508-688-4773 • [email protected] • wedfwps.org FEBRUARY 2019 • CHAMBER EXCHANGE NEWSPAPER • PAGE 19

BOOK, FROM PAGE 18 practices what he preaches in Worcester. operational experiences, one leader-ship And like his own family Guru, Dr. “I think every entrepreneur’s success All net profits from his book sales and caveat that always seemed to jump out at Mitra preaches that teachers should is true when they use their success to speaking engagements will be poured Dr. Mitra was the lack of team-oriented always tell their students, ‘I’m proud of make someone else be successful; when into his charitable foundation, which communication. He devoted an entire what you’ve done’. “We are born with our they touch another life,” Dr. Mitra said. feeds homeless monthly at All Saints chapter in his new book to that challenge. fists clenched, so God sends us with two “You must use your success to give back Church on Pleasant Street. His firm also “It is the team of employees that you packages. In one fist, we have a package to the community. To give someone recently purchased 1,067 shirts for three work with that makes you successful,” of responsibility for ourselves and our else hope or give someone dignity, as an city elementary schools as uniforms. All he said. “You do need to give them some family. But in the other fist we have entrepreneur, it became an integral part students’ families at the Nativity School credit for that and some type of reward. responsibility for others. When we die, of my business. The community made last Christmas received a turkey and It’s critical that your team believes in you our palms are open. We’ve either thrown me be what I am today.” 150 more were given to seven other city and enjoys working for you.” For Dr. the package away, lost it, neglected it, or His book is now available via Kindle, schools. Worcester seniors got a new Mitra, who asks his own staff to follow we have delivered it. Let's deliver them paperback and hardcover all on Amazon. piano at the center from him, and Joe 25 simple office rules, he works from the b ot h .” com where it was the number one best Schwartz little leaguers got new night mantra that while communicating, you seller under leadership category just after lights from the Mitras. often should ask yourself and your team “Timely communication being released. He plans a book signing “To see that God has given me the if you are even communicating at all? generates a sense of at the Worces-ter Chamber’s monthly ability to buy all these shirts for these “The biggest mistake we make is reassurance and confidence Business After Hours at WooHoo in students, I could not resist my tears of to assume the communication has al- in your clients or customers April where his son will also perform joy,” Dr. Mitra said. “That’s what my book ready been done,” said Dr. Mitra. “I give talks about. Your success is judged by everyone in my office a pin and tell them and helps you retain them. comedy. Poor communication loses A core staple of the book, Dr. Mitra what you’re doing. Are you giving back I want you to be proud of me. We should defines his 5 C’s as connect, communicate, anything to the community?” conduct our work in such a way that our clients – period." create, (be) confident, and contribute. He In all his travels and own business clients will want to come back.” - Dr. Satya Mitra

JOIN THE CHAMBER FOR A TRIP TO… Just Itinerary $ YOUR TRIP * INCLUDES Day 1 | 10/5 – BOS/Beijing n Fly from Logan International 2,499 Airport across the International Dateline. CHINA • Roundtrip interna- Day 2 | 10/6 – Beijing n Arrive in Beijing, the Capital of China tional airfare from and meet your local tour guide at the airport. Transfer to the hotel. Oct. 5 - 13, 2019 n BEIJING H SHANGHAI H SUZHOU H HANGZHOU Boston Day 3 | 10/7 – Beijing Visit to the Temple of Heaven, outside views of the 2008 Beijing Olympic venues, walk the 4,000-mile long • 4- and 5-star hotels and 2,000 year old Great Wall, see a jade factory, and a Ming tomb. Day 4 | 10/8 – Beijing n Sightseeing at Tian An Men Square, • 3 meals a day the Forbidden City, the Pearl Market, and the Summer Palace. Enjoy a Roast Peking Duck dinner. • Deluxe bus tours Day 5 | 10/9 – Beijing/Shanghai/Suzhou n Fly to Shanghai, and fluent English- visit the West Garden Temple blending garden art and temple art harmoniously. speaking tour Day 6 | 10/10 – Suzhou/Hangzhou n Morning visit to Suzhou guides silk factory, tour with the centuries old Lingering Garden.followed by a visit to the National Embroidery Institute. • Entrance fees for Day 7 | 10/11 – Hangzhou/Shanghai n Boat ride on West Lake attractions with relaxing stopover at jewel-like pagodas followed by a visit to the Longjing Green Tea Plantation. Visit our website: WorcesterChamber.org Day 8 | 10/12 – Shanghai n Visit to the Shanghai Silk Rug or contact Factory followd by an afternoon at the Yu Garden, a maze of marvelous pavilions, ponds, rocky works and over arching trees and free time at Alex Guardiola, trip coordinator at the old town bazaar. 508.753.2924 or Day 9 | 10/13 n Return to Boston arriving the same day [email protected] LEARN MORE

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