Rules and Regulations of Plopsaland De Panne

Version 03/10/2018 Rules and regulations of Plopsaland De Panne (and Mayaland Indoor), Plopsa Indoor Hasselt, Plopsa Coo, Plopsa Indoor Coevorden, Holiday Park (and Holiday Indoor) and Majaland (Holiday Park Kownaty) Article 1 - General provisions • The campsite is situated on private property. The following agreements are intended to provide all guests with a fantastic day without any worries. • The rules and regulations are based on courtesy, safety, respect for others and for the environment. • Each visitor will be deemed to know the park rules and regulations and to abide by them. The park rules and regulations are available at the reception of the park and on the website. Each visitor entering the park (regardless of the nature of the ticket) agrees unconditionally with the park regulations and must behave accordingly. • The management has the right to deny access to the park to any visitor who might prove to be a danger to the safety and health of the attendees (drunkenness, disruptive conduct, ...). In the event of non-compliance with these regulations, the visitor(s) will be asked to leave the park. In such case, the ticket will not be refunded. In case of repeated problems, access to the park could be denied permanently. Article 2 – Parking • All motor vehicles are forbidden in the park, with the exception of the park’s own vehicles. The national traffic rules apply in the car parks and, where applicable, the Plopsa/Holiday Park traffic regulatory signs. • Visitors can only enter and exit the domain via the designated entrance and exit areas. The parking can only be exited via the designated and clearly indicated exit areas. The speed is limited to 15 km/h in the parking lot and pedestrians always have priority. • A parking space in the parking lot of the park is against payment. Payment is made when you exit and only by means of a ticket system, or an annual seasonal ticket with a parking seasonal ticket. The tickets can be purchased at the designated locations that are clearly indicated in the park. It is forbidden to drive with multiple vehicles simultaneously under the barrier. • A parking seasonal ticket is strictly personal and it gives a specified person (+18 years), with a valid driver’s license and who is in possession of an annual seasonal ticket, the possibility to make use of the parking for one car per day, exclusively in combination with a park visit. The owner of the parking seasonal ticket must be present in the vehicle during the use thereof. It is not allowed to lend the parking seasonal ticket to third parties, or to use it in a different manner than stated in the conditions mentioned above. The management of the park reserves the right to withdraw a parking seasonal ticket at all times in case of abuse. • It is forbidden to leave vehicles of whichever kind on the parking lot at night. Should this happen in any case, the park will be obliged to have the vehicle in question towed away for safety reasons, at the expense of the owner of the vehicle. • Camping, barbecuing and/or picnicking is not allowed on the grounds of the park and the parking area. • Every vehicle must be properly locked and it is forbidden to leave valuable objects visible inside the vehicle. The park will not be held responsible for theft, damage or an accident of or with the vehicles on the parking lot of the park. 1 Version 03/10/2018 • Children and/or pets must not be left inside the vehicle. In case of infringement, the competent authorities will be notified to free the children and/or the pets. The costs associated with the liberation will be charged to the offender. Article 3 - Access to tHe park • Access to the park can only occur in the following way: - During the period when the park is open and during the opening hours of the park. - With a valid and original admission ticket, obtained legally via the prescribed channels. Said admission ticket will be accepted or rejected after inspection. - Via the clearly indicated entrance. • The management reserves the right to change the opening period and opening hours of the park at all times and, if necessary, restrict access to the park to certain groups. The visitor is advised to consult the website before going to the park. • Everyone who attempts to enter the park in a way that does not comply with the conditions described above will be fined with a payment equal to the entrance fee for an adult. An administrative fine will also be imposed additionally. Non-cooperation will result in the final removal from the park for the entire season. Visitors who have been denied access to the park will not be allowed to enter again. The management of the park reserves the right to withdraw an annual seasonal ticket or any other ticket at any time if there is a justified reason for this. • The management has the right to execute backpack and bag inspections at the entrance of the park within the legal framework. If the visitor does not give permission for this check, he will be denied access to the park, unless the visitor is prepared to enter the park without the backpack/bag. However, the backpack/bag may not be left at the entrance of the park. The visitor remains responsible for the backpack/bag at all times. • If the capacity of the park is exceeded, the park will have the right to refuse access to the park for additional visitors that day, without any compensation. • Animals (with the exception of guide dogs and assistance dogs with an official dog jacket) are not allowed in the park. Dogs are allowed in Plopsa Coo and Holiday Park. However, they must always be on a leash. They may in no way whatsoever constitute a danger to other visitors. In case of doubt, the management can enforce that the dog must wear a muzzle. Failure to use a muzzle at the request of the management will result in the removal from the park. The owner/accompanist of the dog must ensure that the dog does not pollute or damage the park. The owner/accompanist of the dog should, if necessary, pick up the dog’s droppings and ensure that the place where the dog has relieved itself is left behind in a clean condition. If the aforementioned is not used, the visitor and dog involved will be removed from the park. Dogs are not allowed to enter the attractions, the various food and beverage facilities and the indoor area in the Holiday Park under any circumstances whatsoever. • Unaccompanied children must be at least 12 years old. • A minimum of 1 supervisor is required per 10 children. • Attraction supervision: if a child needs to be accompanied (indicated per attraction), the supervisor must be at least 15 years old and fully self-reliant. • Specific regulations apply to people with disabilities and their supervisors. These regulations can be found in the “Guide for persons with disabilities and their supervisors”, which is available at the reception. • In case of difficulties with a group, the management of the park reserves the right to remove the entire group from the park. 2 Version 03/10/2018 • Each visitor will be responsible for his/her own items brought into the park, including, but not limited to, glasses, cap/hat, shoes, mobile or smartphone, backpack, buggy, etc. during the entire visit to the park (including when using the attractions). The park cannot be held responsible for eventual damage to and/or loss of these items under any circumstances whatsoever. Article 4 – Tickets and annual seasonal tickets • Access to the park is free for children who are shorter than 85 cm, from 85 cm and taller the entrance fee will be charged; this measurement is always done with shoes in a correct, but strict, manner. If, after the measurement at the cash register, there is a lack of clarity about the measurement, it is always possible to contact the reception desk for a measurement verification. However, the result of the measurement verification is always binding and will no longer be discussed. Children from 85 cm and less than 100 cm (1 meter) pay the child rate. Children from 100 cm (1 meter) pay the adult rate that is applicable to them. • An annual seasonal ticket is strictly personal and may not be passed on to a third party. The management of the park reserves the right to withdraw an annual seasonal ticket at all times in case of abuse. • Access in groups (for example, schools, associations, etc.) is always according to the current pricing of the current season. A group pays the special cash tariff for each person in that group. This cannot be combined with other benefits of any kind whatsoever. The rates for children are included in the group rate; it is therefore no longer possible to appeal to other rates and/or concessionary conditions. • Sold entrance tickets will not be exchanged or taken back. Once purchased, the buyer waives any discussion in this regard. Lost tickets will not be replaced. • Tickets will not be refunded on the spot under any circumstances whatsoever. Complaints, requests and suggestions for improvement in this regard can be addressed to [email protected], for Plopsa Indoor Coevorden, it should be sent to [email protected], for Holiday Park, it can be sent to [email protected], and for Majaland it can be sent to [email protected]. It can also be sent by post for the Belgian parks to Plopsa, for the attention of: Customer Service, De Pannelaan 68, 8660 De Panne; for Plopsa Indoor Coevorden to Customer Service, Reindersdijk 57, 7751 SH Dalen, the Netherlands; for Holiday Park to Customer Service, Holiday-Park-Strasse 1-5, 67454 Hassloch/Pfalz, Germany; and for Majaland to Customer Service, Kownaty 17, 66-235 Torzym, Poland.

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