Health Services Guide PEEL/HALTON

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Health Services Guide PEEL/HALTON

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HealthServicesEnglish.indd 1 24/02/2010 10:37:13 AM HEALTH SERVICES FOR NEWCOMERS

A guide to health services and resources in Peel & Halton that aims to assist as an additional tool for settlement staff to better serve newcomer clients, meet their health needs and connect them with available health services and resources. The guide has been developed by the Centre for Education & Training in collaboration with William Osler Health System and Credit Valley Hospital.

This project is funded by This project is opreated by

Centre for Education & TrainingTM The Power of Change. The Passion for Growth.

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HealthServicesEnglish.indd 2 24/02/2010 10:37:13 AM TABLE OF CONTENTS

OHIP- Health Plan...... 4 Travel Insurance for Canadians with OHIP...... 4 Community Care Access Centres...... 5 Community Health Centres ...... 5 Family Doctors...... 6 Telehealth Ontario...... 6 Walk-In Clinics & Urgent Care Centres...... 6 Hospitals in Peel/Halton Region...... 7 Emergency...... 7 Non-Emergency...... 8 First Aid/CPR...... 8 Crisis Phone Numbers ...... 8 Distress Centers ...... 9 Women’s Abuse-Help Lines, Shelters ...... 9 Shelters & Legal Services...... 10 Public Health...... 10 Immunization...... 11 Healthy Sexuality Clinics ...... 11 Aboriginal Health...... 12 LGBT Health...... 12 Women’s Health...... 12 Pregnancy ...... 12 Pre and Post Natal Care ...... 13 Health & Support Services...... 15 Alzheimer...... 15 Arthritis...... 15 Brain Injury...... 15 Cancer ...... 16 Cardiovascular/Heart...... 17 Dental Services...... 17 Diabetes...... 18 Foot Care...... 18 HIV/AIDS...... 18 Kidney...... 19 Liver ...... 19 Lungs...... 19 Mental Health & Addiction ...... 20 Addiction (Alcohol/Drug/Tobacco)...... 22 Multiple Sclerosis...... 23 Osteoporosis...... 23 Parkinson...... 23 Seniors’ Health...... 23 Health Benefits/Plans...... 23 Specialized Geriatric Services ...... 24 Respite Care...... 24 Care Services for Seniors...... 25 Support for Terminally ill Patients/Bereavement...... 25 Services for People with Disabilities...... 26 Services for Children/Youth...... 27 Services for Children/Youth...... 28 Donation...... 28 Tissue & Organ...... 28 Blood...... 28 Health Updates...... 29 Important Numbers...... 29 Important Links...... 29 Maps...... 30

HealthServicesEnglish.indd 3 24/02/2010 10:37:13 AM OHIP- Health Plan The Ontario Health Insurance Plan (OHIP) covers most of the cost, but some services are not fully covered by OHIP. The Ontario Health Insurance Plan (OHIP) is available to newcomers, but they have to wait 3 months before they get their health card. Below is the OHIP’s link & locations of OHIP offices in Peel/Halton: Ontario Peel Region Halton Region www.health.gov.on.ca Mississauga: Milton: 2nd floor, 1-866-5323161 1151 Dundas Street West, 2800 Highpoint Drive 1-866-5323161 TTY Unit 14 1-800-267-8097 1-888-376-5197 Oakville: 220 North Service Road West, Unit P5030 1-888-376-5197

Newcomers have the option of buying private health insurance if they are not yet covered by OHIP. Private insurance should be ideally arranged either before landing or within 5 days of arrival to avoid possible high rates later. The Canadian Life and Health Insurance Association (CLHIA) www www.clhia.ca Lists private health insurance companies. 416-777-2221 1-800-268-8099

Travel Insurance for Canadians with OHIP OHIP has a very limited funding for health costs incurred outside Canada. OHIP will pay a limited amount ONLY for an acute emergency that arose outside Canada and requires immediate attention. It is recommended that additional health insurance plans are purchased from a private health insurance before travelling outside of Canada.(See above)

HealthServicesEnglish.indd 4 24/02/2010 10:37:14 AM Community Care Access Centres Community Care Access Centres (CCAC) are local organizations established by the Ministry of Health and Long-Term Care to provide access to government-funded home and community services and long-term care homes. To find a CCAC according to location, visit:www.310CCAC.ca or call Admin: 416-217-3820 Toronto: 416-310-2222 / 1-866-243-0061 Toronto: (Directs call to the client centre) 416-506-9888 Long-Term Care ACTION Line allows you to make any complaints about CCAC: 1-866-876-7658 *All local hospitals have a CCAC office that can make referrals for CCAC clients.*

Ontario Peel Region Halton Region Community Care Access Centres Central West Burlington www.ccac-ont.ca www.cw.ccac-ont.ca www.mh.ccac-ont.ca 905-796-0040 905-639-5228 1-888-733-1177 1-800-810-0000 Mississauga Halton Hills/Milton/ Oakville www.mh.ccac-ont.ca 905-855-9090 905-855-9090 1-877-336-9090 1-877-336-9090

Community Health Centres Community Health Centres (CHCs) provide primary health and health promotion programs for individuals, families and communities. Most Community Health Centres also offer*free services* to newcomers who may not be covered by OHIP. For more information on CHC, visit Ontario Ministry of Health and Long-Term Care website: www.hco-on.ca or call Service Ontario: 1-800-268-1153.

Peel Region Halton Region Bramalea Community Health Centre North Hamilton Community Health Centre www.bramaleachc.ca www.northhamiltonchc.org 905-451-6959 905-523-6611

East Mississauga Community Health Centre www.eastmississaugachc.org 905-602-7723

*Halton Residents may access services at the above location*

**Refugees and Refugee Claimants: The Interim Federal Health (IFH) Program provides medical services for some refugees and refugee claimants. The government sponsored refugees, are covered from the day they arrive until they receive OHIP by IFH. www.servicecanada.gc.ca**

HealthServicesEnglish.indd 5 24/02/2010 10:37:14 AM Family Doctors MedVisit www.medvisit.ca A service that arranges for a qualified medical doctor to come 416-631-3000 to an individual’s home. (Covered by OHIP)

The Health Care Connect Program hcc.hcc.moh.gov.on.ca The Health Care Connect program helps Ontarians find a family doctor. 1-800-445-1822

The College of Physicians and Surgeons of Ontario (CPSO) www.cpso.on.ca CPSO lists health care professionals in Ontario. 416-967-2603 1-800-268-7096 * One may refer to local hospitals’ websites for a list of family doctors.* **If a client has a concern regarding a physician, then he or she can direct his or her complaint to The College of Physicians and Surgeons of Ontario (CPSO). 416-967-2603 or 1-800-268-7096 Each Hospital has a Patient Feedback System where an individual can file a complaint/concern.**

Telehealth Ontario Provides free advice and information on any health related www.healthyontario.com issue through Registered Nurses. 1-866-797-0000 *Available 24/7 in all languages & no OHIP card required.* 1-866-797-0007 TTY

Walk-In Clinics & Urgent Care Centres A Walk-In Clinic is a clinic where care is provided for patients with uncomplicated and non-emergency needs. Walk- In-Clinics provide a range of services which are similar to those provided at an individual’s family physician’s office. Clinic hours usually include evenings and weekends and often don’t require an appointment. Urgent Care Centres are different from Walk-In-Clinics, which provide services to patients for non-life threatening conditions during the day, in the evening and on weekends. Urgent Care Centres provide diagnosis and treatment (except surgery), which may include casts, eye care, laboratory/diagnostics, stitches, and X-Ray. *For a list of Walk-In Clinics/Urgent Care Centres visit Ontario Ministry of Health And Long-Term Care website: www.hco-on.ca*

HealthServicesEnglish.indd 6 24/02/2010 10:37:14 AM Hospitals in Peel/Halton Region Peel Region Halton Region William Osler Health System Brampton Halton Health Care www.williamoslerhc.on.ca www.haltonhealthcare.com 905-494-2120 X 22505 The Credit Valley Hospital Mississauga Georgetown Hospital www.cvh.on.ca 905-873-0111 905-813-2200 1-877-292-4284 Trillium Health Centre Mississauga Milton District Hospital www.trilliumhealthcentre.org 905-878-2383 905-848-7100 Oakville Trafalgar Memorial Hospital 905-845-2571 Joseph Brant Memorial Hospital www.Jbmh.com 905-632-3730

**The Credit Valley Hospital & William Osler Health System have language interpretation services, including ASL (American Sign Language). For a list of language interpretation services available and access to translated documents, consult the local hospital websites listed above. Joseph Brant Memorial Hospital has Fast Track service for patients with minor illnesses or injuries.905-632-3730 Trillium Drug Program is for patients with or without private insurance coverage. www.trilliumhealthcentre.org 416-259-6671 To check local area hospitals Wait Times: www.health.gov.on.ca To view locations of each department at CVH & WO Hospital: www.cvh.on.ca/location/map.php www.williamoslerhc.on.ca/body.cfm?id=465**

Emergency What constitutes an emergency? Many a times a newcomer may not be aware of what is considered an emergency and is hesitant to avail the appropriate course of action.

List of Possible Scenarios that may require Urgent Attention • Fractured or broken a bone, or a wound that may need stitches. • Severe pain, shortness of breath, sudden, severe headaches, vision problems, sudden weakness, numbness and/or tingling in the face, arm or leg, trouble speaking, or dizziness. • If a child has diarrhea and vomiting and won’t eat or drink, a baby under six months has a fever over 38.5 C or 101 F, and a child over six months has a fever over 38.5 C or 101 F.

*Dial 911 for Ambulance. Cost for using ambulance services: $45 (Emergency); $240 or more (Non-Emergency)*

HealthServicesEnglish.indd 7 24/02/2010 10:37:15 AM Non-Emergency Ontario Peel Region Halton Region Ontario Provincal Police (OPP) Peel Police Halton Police 905-453-3311 1-888-310-1122 North Halton 1-888-310-1133 TTY 905-878-5511 905-825-4777 1-800-990-8199 TTY First Aid/CPR Peel Region Halton Region St. John’s Ambulance St. John’s Ambulance www.sja.ca www.sja.ca Provides courses & training in CPR, First Aid, and Safety. Provides courses & training in CPR, First Aid, and Safety.

Brampton: Burlington: 905-459-2440 905-634-6665

Mississauga: Oakville/Milton/Halton: 905-568-1905 905-469-9325

Crisis Phone Numbers Ontario Peel Region Halton Region Assaulted Women’s Helpline Peel Crisis Services Teen Crisis Line Burlington www.awhl.org 905-278-9036 905-878-9785 416-863-0511 Peel Crisis Services Caledon 416-364-8762 TTY 1-888-811-2222 Elder Abuse (Seniors) 1-866-299-1011 1-800-268-9688 Help Line for the Deaf 416-561-9738 TTY

Kid’s Help Phone Kidshelpphone.ca 1-800-668-6868 Ontario Poison Centre www.ontariopoisoncentre.com 1-800-268-9017 1-877-750-2233 The Lesbian Gay Bi Trans Youth Line www.youthline.ca

HealthServicesEnglish.indd 8 24/02/2010 10:37:15 AM Distress Centers *Important numbers for individuals feeling depressed, suicidal, or lonely.* Peel Region Halton Region Distress Centre Peel (24 hour support line) Halton Crisis/Distress Lines 905-278-9036 Crisis Outreach and Support Team (COAST) 1-877-825-9011 Mississauga / Brampton: North Halton Distress & Information centre 1-888-811-2222 905-877-1211 Caledon Oakville Distress Centre 1-800-363-0971 905-849-4541 Telecare Distress Centre(Multilingual Staff) Telecare Burlington Brampton: 905-459-7777 905-681-1488 Caledon: 905-584-7770

Women’s Abuse-Help Lines, Shelters Peel Region Halton Region Assaulted Women’s Helpline (For LGBT community as well) The Women’s Centre www.awhl.org www.haltonwomenscentre.org 416-863-0511 905-847-5520 1-866-863-0511 Sexual Assault Rape Crisis Centre of Peel Halton Sexual Assault & Violence Intervention Centre www.sarccp.org www.savisofhalton.org 905-273-9442 905-875-1555 1-800-810-0180 1-877-268-8416 905-825-3743 TTY Sexual Assault 24 hour crisis line (Anonymous & confidential) Halton Women’s Place 905-273-9442 www.haltonwomensplace.com Burlington: 905-332-7892 Milton: 905-878-8555 Victim Services of Peel www.vspeel.org 905-568-1068

HealthServicesEnglish.indd 9 24/02/2010 10:37:15 AM Shelters & Legal Services Peel Region Halton Region Family Transition Place (Dufferin & Caledon) Nina’s Place www.familytransitionplace.ca www.ninasplace.ca 905-584-4357 905-632-3737 X 5708 519-941-4357 1-800-265-9178

Interim Place Salvation Army www.interimplace.com www.salvationarmyoakville.ca Mississauga, Interim Place I Acton: 519-853-5610 905-403-0864 Burlington: 905-637-3893 905-676-8515 Georgetown: 905-877-1374 Milton: 905-875-1022

Peel Family Shelter Oakville Lighthouse Shelter Brampton: 905-451-6108 905-339-2918 Mississauga: 905-272-7061 Salvation Army Brampton www.haltonlegal.ca www.salvationarmy.ca Milton/Georgetown/Acton 905-451-4115 905-877-5256 Oakville/Burlington 905-875-2069 Family Law Education for Women ( FLEW) www.onefamilylaw.ca 416-961-8101 X 302 Mississauga Community Legal Services www.legalclinicsinpeel.ca 905-896-2050 North Peel & Dufferin Community Legal Services: www.legalclinicsinpeel.ca 905-455-0160

Public Health Public Health provides information and resources on health and wellness. Peel Region Halton Region www.peelregion.ca/health www.halton.ca/health Mississauga/Brampton 905-825-6000/1-866-442-5866 905-799-7700 Caledon 905-584-2216

HealthServicesEnglish.indd 10 24/02/2010 10:37:15 AM Immunization School-age children who need immunization to register in schools, and do not have an immunization record or Ontario Health Card Number can go to these locations: Peel Region Halton Region www.immunizepeel.ca www.halton.ca/health 905-799-7700 905-825-6000 Brampton Civic Centre Burlington After Hours Clinic 150 Central Drive Park Dr. Suite 9 905-681-7755 Mississauga-Fairview Burlington Halton Travel & Immunization Clinic 325 central Pkwy W, Unit 21 905-825-6000 X 7855 Mississauga-Meadowvale 6975 Meadowvale Town Centre Circle

Healthy Sexuality Peel Region Halton Region AIDS & Sexual Health/Info Line AIDS & Sexual Health/Info Line 905-799-7700 905-825-6065

Healthy Sexuality Clinics Healthy Sexuality Clinics in Peel/Halton Region offer services and information on sexually transmitted diseases, and provide counselling. *Covered by OHIP* Peel Region Halton Region www.peelregion.ca/health/sexuality www.region.halton.on.ca/health/ Brampton Civic Centre The Health Department operates Sexual Health Clin- 905-825-6065 ics in four different locations in Halton: Caledon/Bolton Burlington, Milton, Georgetown & Acton. 905-791-5905 For more information call: Mississauga-Fairview 905-825-6065 905-270-0587 Exchange Works Mississauga-Malton Nurses exchange used needles for new clean 905-791-7800 X 7483 needles, provide health information, and make Mississauga-Meadowvale referrals to drug & alcohol treatment centers. 905-270-5662 905-330-3305 Mississauga-South Millway 905-702-4200 905-820-3663 Mississauga-South Millway 647-225-1623

HealthServicesEnglish.indd 11 24/02/2010 10:37:16 AM Aboriginal Health Ontario

The Ontario Aboriginal Health Advocacy Initiative (O.A.H.A.I.) Facilitates awareness, develops information on culturally appropriate health services for Aboriginals. www.ofifc.org 416-956-7575 LGBT Health Ontario

Rainbow Health Ontario (RHO) Improves the health and well-being of lesbian, gay, bisexual & trans people in Ontario through education, research, outreach and public policy advocacy. www.rainbowhealthontario.ca 416-324-4100 X 5308

Women’s Health Pregnancy Ontario Motherisk Provides a helpline where counsellors provide support and guidance to women during pregnancy. Elder Abuse (Seniors) www.motherisk.org Motherisk’s Home Line 416-813-6780 Morning Sickness 1-800-436-8477 HIV Treatment 1-888-246-5840 Alcohol and Substance 1-877-327-4636 Pregnets Provides information on smoking cessation practices for pregnant and postpartum women. www.pregnets.org 416-535-8501 X 6343 Public Health Agency of Canada’s Healthy Pregnancy Provides information for pregnant women on their health and well being. www.healthypregnancy.gc.ca 416-973-0003 Women’s College Hospital Exercise & Pregnancy Helpline offers free information to pregnant women. www.womenscollegehospital.ca 1-866-937-7678 Women’s Health Matters Provides health information to Canadian women. www.womenshealthmatters.ca

HealthServicesEnglish.indd 12 24/02/2010 10:37:16 AM Pre and Post Natal Care

Ontario *Services at local Hospitals included* Birthright CAPC & CPNP Programs Provides counselling, advise, & prenatal care. The Community Action Program for Children www.birthright.org (CAPC) helps families with young children (birth Brampton: 905-874-0607 to 6).The Canada Prenatal Nutrition Program Mississauga: 905-273-9409 (CPNP) assists pregnant women and new Milton: 905-875-1245 mothers living in conditions of risk. Oakville: 905-825-1216 Healthy Starts Projects: 905-452-1246 The Growing Together in Peel Project: 905-822-1114 Halton Canada Prenatal Program: Midwifery Care of Peel and Halton Hills 905-825-6000 X 2901 Provides care for women throughout pregnancy, labour, 905-827-9833 TTY and up to 6 weeks following the birth of the child. www.midwifery-care.com Mississauga: 905-890-4914 Our Sisters Place Brampton: 905-702-1911 Exercise & Pregnancy Helpline offers free informa- Halton Hills/ Milton: 905-702-1911 tion to pregnant women. www.oursistersplace.ca 416-486-7432 Peel Region Credit Valley Hospital Best Start Peel Offers prenatal & postnatal services including prenatal Offers free services to promote healthy pregnancy, classes, breastfeeding program and supportive services for including health education, nutrition & social sup- women suffering from post partum depression. port to child bearing women. *Provides Teen Prenatal 905-813-3944 Supper Club and Healthy Start Programs* www.beststartpeel.com 905-452-1246 Peel Family Early Years Peel Region offers free prenatal Supports mothers, parents, and children to grow & learn in classes in various languages. a safe environment. Offers free programs for parent-children www.peelregion.ca from birth to six years. 905-799-7700 www.peelearlyyears.com PregnantInPeel.ca Brampton/Mississauga: 905-890-9432 BreastfeeingInPeel.ca Caledon: 1-888-836-5550 905-890-9432 TTY

Vita Centre has programs to help mothers deal with pre and William Osler Health System post natal care. Offers parental classes, breastfeeding www.vitamanor.org classes & provide postpartum Mississauga: 905-858-0329 follow-up through the Marjorie Tebb Maternity Clinic. www.williamoslerhc.on.ca 416-494-2120 905-494-2120

HealthServicesEnglish.indd 13 24/02/2010 10:37:16 AM Halton Pre and Post Natal Care Continued Halton Healthcare Oakville Trafalgar Halton Region offersHealthiest Memorial Hospital Babies Possible, which are free Offers childbirth and parenting prenatal classes. seminars at Maternal Child Unit. www.halton.ca/health www.haltonhealthcare.ca 905-825-6000 905-845-2571 X 6402 North Halton Distress Centre Oakville Distress Centre 905-877-1211 905-849-4541 Telecare Burlington Distress Line Telecare Burlington Distress Line Help for women with postpartum Help for women with postpartum depression. 905-681-1488 depression. 905-681-1488

**For Breastfeeding resources and free programs contact: **Peel Region: 905-799-7700 Halton Region: 905-825-6000 Body Image Ontario Peel Region Halton Region EatRight Ontario Credit Valley Hospital Eating Disor- Department of Social and Com- Registered Dieticians’ provide meal der Program munity Services planning advice & healthy eating tips. Provides assessment and nutrition Provides information to children www.eatrightontario.ca counselling to adults 19 + residing on healthy body image & healthy 1-877-510-5102 in Mississauga. eating. 905-813-4505 www.region.halton.on.ca/SCS/ childrenshealth Health Canada Peel Public Health Chronic Disease Children’s Health Information Line Provides information on healthy eating and Injury Prevention Division 905-825-6000 X 7877 and tips on weight loss. Provides telephone counselling and www.hc-sc.gc.ca health information. www.peelregion.ca/health 905-799-7700 National Eating Disorder Information William Osler Health System Eating Halton Healthcare Outpatient Eat- Centre Disorder Clinic ing Disorders Program Provides information on eating disor- Provides assessment and nutri- Provides assessment and nutri- ders and weight preoccupation. tion counselling to children and tion counselling to children and www.nedic.ca adolescents. adolescents. 416-340-4156 Peel/Halton Region South Halton/Peel Region: 1-866-633-4220 905-453-1160 905-815-5124

Ontario Community Outreach Program for Eating Disorders Provides training to health professionals and educators on how to assess and identify an eating disorder. www.ocoped.ca 416-340-4051 **The information in different sections of the guide is organized alphabetically under Ontario, Peel & Halton unless otherwise specified**

HealthServicesEnglish.indd 14 24/02/2010 10:37:17 AM Health & Support Services Alzheimer

Ontario Peel Region Halton Region Safely Home The Alzheimer Wandering The Alzheimer Society Peel The Alzheimer Society Halton Registry www.alzheimerpeel.com www.alzheimerhamiltonhalton. Helps find the person who is lost, and 905-278-3667 org assists in a safe return. 905-529-7030 X 26 www.safelyhome.ca 1-888-343-1017 416-488-8772 or 1-800-616-8816 The Alzheimer Society Ontario Support & information on Alzheimer. www.alzheimerontario.org 1-800-879-4226

Arthritis Ontario Peel Region Halton Region The Arthritis Society Support & information line. 905-455-6273 905-632-9390 www.arthritis.ca 1-800-321-1433 Toronto: 416-979-7228

Brain Injury Ontario Ontario Brain Injury Association Acquired Brain Injury Helpline www.obia.ca Helps people with acquired brain injury with resources 905-641-8877 and on-going support. 1-800-263-5404 Brain Injury Association of Peel/Halton Region www.biaph.com 905-823-2221 or 1-800-565-8594

HealthServicesEnglish.indd 15 24/02/2010 10:37:17 AM Cancer Ontario Canadian Breast Cancer Society Canadian Cancer Society Organizes events for individuals diagnosed with breast cancer Information on cancer related issues. & funds research. www.cancer.ca www.cbcf.org 1-888-939-3333 416-596-6773 Brampton/Caledon: 905-451-4460 1-800-387-9816 Mississauga: 905-608-8411 Oakville: 905-845-5231 Cancer Network Look Good, Feel Better Refers individuals to groups & resources. Helps women manage the appearance related www.cancernetwork.com effects of cancer and its treatment. 1-800-685-8820 Peel Region www.lgfb.ca 1-800-914-5665 Mississauga: 905-890-5161 Ontario Breast Screening Program Prostate Cancer Canada Mammograms for women 50+. Information & awareness on prostate cancer. 1-800-668-9304 www.prostatecancer.ca 416-441-2131 or 1-888-255-0333 The Canadian Cancer Society’s Smokers’ Helpline Wellspring Cancer Support Centre A free telephone service wherein a trained Quit Specialist helps Helps people with cancer, their families & friends. an individual to develop a quit plan and offers support. www.wellspring.ca/halton-peel.html www.smokershelpline.ca Peel Halton Regions 1-877-513-5333 905-257-1988 or 1-877-499-9904 Willow Breast Cancer Support Canada Provides free breast cancer support and information. 416-778-5000 or 1-888-778-3100

HealthServicesEnglish.indd 16 24/02/2010 10:37:17 AM Cardiovascular/Heart Ontario Ontario March of Dimes The Heart & Stroke Foundation Post-recovery support, education & research to stroke Information on healthy eating, heart disease and survivors. stroke. www.marchofdimes.ca www.heartandstroke.on.ca 416-425-3463 or 1-888-540-6666 Peel Region: 905-451-0021 Halton Region: 905-634-7732

Dental Services Ontario Peel Region Halton Region Ontario Seniors’ Secretariat Children in Need of Treatment Program & Children in Need of For a list of college and university Preventive Dental Services for Children Treatment Program & dental clinics in Ontario. www.peelregion.ca/health Dental Care Counts (DCC) Seniors INFOline Public Health Unit 905-799-7700 Financial assistance for (for info on community clinics) dental treatment to seniors www.culture.gov.on.ca/seniors aged 65 and over, to adults 1-888-910-1999 with special needs aged 64 Peel Region: 1-866-442-5866 and under, and children and Halton Region: 905-799-7700 youth under 18 years. www.halton.ca/health 905-827-9833 TTY 905-825-6000

George Brown College Dental Clinic Seniors’ Dental Program Provides dental Provides low cost dentures. service to help seniors 65 years or older who 416-415-5000 X 4547 have no dental insurance and cannot afford the cost of dental care. The Royal College of Dental Surgeons of Ontario (RCDSO) Regulates the profession of dentistry. www.rcdso.org 416-961-6555 or 1-800-565-4591

HealthServicesEnglish.indd 17 24/02/2010 10:37:18 AM Diabetes Ontario Peel Region Halton Region Canadian Diabetes Association Credit Valley Hospital The Diabetes Halton Diabetes Program Provides information & up-to-date Care Centre Provides health education Provides education & support research on diabetes. & counselling. to adults with diabetes and www.diabetes.ca www.cvh.on.ca their families. 1-800-226-8464 905-813-1576 www.haltonhealthcare.com Juvenile Diabetes Research Foundation William Osler Health System Burlington: 905-633-7070 Provides information & support for kids Adult Diabetes Education Program Georgetown: 905-873-0111 and teens with Type 1 diabetes. Provides health education & counsel- Milton: 905-878-2383 www.jdrf.ca ling. Oakville: 905-338-4437 Mississauga: 905-608-8067 www.williamoslerhc.on.ca 905-494-6598

Foot Care Ontario Ontario Podiatric Medical Association Information on foot care & lists contact of podiatrists. www.opma.ca 416-927-9111 1-866-424-6762

HIV/AIDS Ontario Peel Region Halton Region The Ontario HIV Treatment Network Peel HIV/AIDS Network The Aids Network Supports research & develops HIV Provides support & information for Supports individuals infected education workshops for community people with HIV. with HIV/AIDS through various organizations. www.phan.ca/home.html programs & counselling. www.ohtn.on.ca 905-361-0523 X 214 or 213 www.aidsnetwork.ca 416-642-6486 1-866-896-8700 905-528-0854 X 226 1-877-743-6486 1-866-563-0563 The IDU Outreach Program Provides support and materials to all those involved with injection drug use.www.peelregion.ca 905-361-0523 X 217

HealthServicesEnglish.indd 18 24/02/2010 10:37:18 AM Kidney Ontario The Kidney Foundation of Canada KIDNEY CONNECT Provides information and resources to Peer Support Program patients with kidney problems. 1-877-202-8222 www.kidney.ca 905-278-3003 1-800-387-4474

Liver

Ontario Canadian Liver Foundation National Help Line Provides support to patients & their families through various 1-800-563-5483 programs. www.liver.ca 416-491-3353

Lungs Ontario Asthma Society of Canada Ontario Lung Association Asthma Action Helpline A forum for people with asthma to discuss issues & concerns. Information on lung diseases & various programs www.asthma.ca for people with lung disease. Toronto: 416-787-4050 www.on.lung.ca 1-866-787-4050 1-888-344-5864 Peel/Halton Region: 905-696-0077 1-866-525-5864

HealthServicesEnglish.indd 19 24/02/2010 10:37:18 AM Mental Health & Addiction

** The Peel and Halton section below lists mental health programs offered through local hospitals.All hospitals require referrals to their programs from specialists & specialists require referrals from family physicians. ** Ontario Peel Region Halton Region Canadian Mental Health Association Credit Valley Hospital Anxiety Disorders Oakville-Trafalgar Memorial Offers services to patients and their Program Assessment & treatment for an Hospital families. anxiety disorder. Community Treatment Orders www.cmha.ca www.cvh.on.ca (CTO) 613-745-7750 905-813-1550 Provides a legal mechanism for Peel Region people with serious mental illness www.cmhapeel.ca Schizophrenia Program to receive treatment. www.haltonhealthcare.com 905-451-2123 Treatment, education & rehabilitation for Halton Region people diagnosed with schizophrenia & 905-338-4630 X 4844 www.cmha-halton.ca their family members. 905-693-4270 905-813-2371

Mental Health Canada Directory START (Short Term Active Reintegration Concurrent Disorders Program Lists mental health professionals Therapy) A 10 week psycho-educational according to gender and location. Therapy program for individuals with support group for individuals who www.mentalhealthcanada.com mental issues. have a concurrent disorder. Toronto: 416-652-9474 905-813-4029 905-749-2466 Mental Health Services Information Trillium Health Centre Mental Health Urgent Care Clinic Information and referral services on www.trilliumhealthcentre.org Provides focused short-term care, mental health and support network and/or follow-up services. across Ontario. Community Treatment Orders Program 905-338-4630 X 4914 www.mhsio.on.ca Provides a legal mechanism for people 1-866-531-2600 with serious mental illness to receive treatment. 905-848-7580 X 3540 Mood Disorders Association of Child and Adolescent Mental Health Phoenix Program Early Ontario Services Intervention Helps improve the quality of life for Outpatient services for children and Helps people in the early stages people with mood disorders. adolescents. of psychosis through counselling, www.mooddisorders.on.ca 905-451-4655 support & referral to other 416-486-8046 community resources. 1-888-486-8236 905-815-5140 x 4900 Schizophrenia Society of Ontario Crisis Intervention Team www.schizophrenia.on.ca Offers assessment and counselling to 1-800-449-6367 adults with a mental health crisis. Peel/Halton Region: 905-848-7495 905-338-2112 The Ontario Problem Gambling Helpline(OPGH) Provides individual counselling. 905-796-3005 www.opgh.on.ca

HealthServicesEnglish.indd 20 24/02/2010 10:37:18 AM Peel Region: Mental Health & Addiction Continued William Osler Health System Community Treatment Orders Problem Gambling Counselling Services Addiction Counselling Services Program Provides individual counselling. Provides treatment for addictions Provides a legal mechanism 905-796-3005 and mental health problems in for people with serious mental Peel/Halton Region. illness to receive treatment at www.williamoslerhc.on.ca Brampton Civic Hospital. 905-796-3005 www.williamoslerhc.on.ca 905-494-6224 Withdrawal Management Centre The Adult Day Treatment The Community Mental Health Clinic An Urgent Care Centre for adults Program Offers supportive & educational services to in Peel/Halton Region. Intensive mental health clients 16 years of age and over, who are 905-456-3500 treatment, which includes experiencing mental health problems. psychotherapeutic & educational 905-494-6224 services to clients 18 years of age and over. 905-494-6714 The Crisis Intervention Team Brampton Civic Hospital Provides assessment & interven- 416-494-2120 X 58088 tion to people with mental health issues. 416-494-2120 (Dial 0 for switch- board or ask for the Crisis Team)

HealthServicesEnglish.indd 21 24/02/2010 10:37:19 AM Addiction (Alcohol/Drug/Tobacco) Ontario Peel Region Halton Region Alcoholics Anonymous Family Association for Mental Health ADAPT Halton Alcohol Drug and Individuals share their experiences Everywhere (FAME) Gambling to solve their common problem Offers support to families where Assessment and treatment services & help others to recover from mental illness of any form is an issue for people with drug, alcohol or alcoholism. by providing education, resources & gambling addiction. www.aatoronto.org coping strategies. www.haltonadapt.org 416-487-5591 www.fameforfamilies.com Burlington: 905-639-6537 Brampton: 905-488-7716 Oakville: 905-847-6547 Mississauga: 905-276-8316 Milton: 905-693-4250 Acton: 519-853-8222 Georgetown: 905-873-2993 Centre for Addiction and Mental Friends and Advocates Peel North Halton Mental Health Clinic Health Provides a variety of support services Community-based psychiatric Drug and Alcohol Information Line to those who have experienced and assessment, treatment, counselling Information on alcohol & drug are recovering from mental/emo- and case management for clients related issues. tional distress. and their family members. (Referral www.camh.net www.fapeel.org required) Toronto: 416-535-8501 905-452-1002 www.halton.ca/health Mississauga: Milton: 905-693-4240 416-535-8501 X 7728 Georgetown: 1-800-463-6273 905-693-4240 X 8402 Acton: 519-853-9741 Telephone Support Line Peel Addiction Assessment and A person can talk about his or her Referral Centre Program (PAARC) drug/alcohol addiction. Offers detailed assessments, as well 1-800-463-6273 as short-term individual and group McLaughlin Information Centre counselling. *Specialized outreach Toronto: 416-595-6111 services for older adults (55yrs & over).* 905-629-1007

Drug and Alcohol Registry of Treat- Punjabi Community Health Centre ment (DART) Information on treat- Provides SAHARA Mental Health ments for drug & alcohol abuse. Program (including Peel/Halton www.dart.on.ca residents), which assists individuals 1-800-565-8603 with mental health issues and addictions. www.punjabiservices.com 905-790-0808 The Ontario Problem Gambling Tobacco Reduction Helpline (OPGH) Peel Health Quit Smoking Program Information & referral for seniors. Free confidential smoking cessation www.opgh.on.ca counselling with a Public Health 1-888-230-3505 Nurse. www.peelregion.ca 905-799-7700

HealthServicesEnglish.indd 22 24/02/2010 10:37:19 AM Multiple Sclerosis Ontario Multiple Sclerosis Society of Canada Support & information for people with multiple sclerosis. www.mssociety.ca 416-922-6065

Osteoporosis Ontario Osteoporosis Canada Support & information for people with osteoporosis. www.osteoporosis.ca 1-800-463-6842 416-696-2663

Parkinson Ontario Parkinson Society of Canada Support & information for people with Parkinson’s. www.parkinson.ca 1-800-565-3000 416-227-9700

*This is not an exhaustive list. To find out more information on other diseases, consult the following websites: www.settlement.org; www.healthyontario.com; *

Seniors’ Health

Health Benefits/Plans

Ontario MedsCheck free www.medscheck.ca A free, annual 30 minute personal appointment with 1-866-255-6701 the pharmacist once a year to review medications.

Ontario Drug Benefit (ODB) Program www.health.gov.on.ca Ontario seniors (65+) with valid Ontario Health 1-866-532-3161 Insurance Plan (OHIP) are eligible for drug coverage.

Ontario Pharmacists’ Association www.opatoday.com Safe Meds for Seniors provides tips on safe 416-441-0788 medication management. 1-877-341-0788

HealthServicesEnglish.indd 23 24/02/2010 10:37:19 AM Specialized Geriatric Services

Peel Region *Hospital Specific & Referral Based* The Credit Valley Hospital www.cvh.on.ca Geriatric Assessment Clinic 905-813-1100 X 5415 Seniors and Rehabilitation Day 905-813-4481 Geriatric/General Rehabilitation 905-813-4410 [Outpatient Mental Health Geriatric/ Psychiatry Team] 905-813-2398 Trillium Health Centre www.trilliumhealthcentre.org Psychiatric Consultation Liaison Team for patients already 905-848-7580 X 2289 admitted (internal) Senior’s Mental Health Inpatient Unit 905-848-7589 Health Internal Consult Team 905-848-7507 [Geriatric Emergency Management] Mississauga: 905-848-7580 X 2774 Toronto: 416-521-4090

Halton Region The Oakville-Trafalgar Memorial Hospital www.haltonhealthcare.com Geriatric Assessment Clinic 905-813-3855 Seniors and Rehabilitation Day 905-813-4481 Geriatric/General Rehabilitation 905-813-4410 [Outpatient Mental Health Geriatric/ Psychiatry Team] 905-813-2398 Trillium Health Centre www.haltonhealthcare.com Outpatient Geriatric Psychiatry Clinic 905-338-4362 [Halton Geriatric Mental Health Outreach Program] 905-681-8233

Respite Care Respite Care is the provision of short-term, temporary relief to those who are caring for a family member. **For an exhaustive list of long-term care centres & health care, consult: Central West LHIN (Bolton, Brampton, Caledon, Dufferin County, Malton, Orangeville, Rexdale, Shelburne and Woodbridge): www.centralwestlhin.on.ca Mississauga-Halton LHIN: (South Etobicoke, Mississauga, Halton Hills, Oakville, and Milton) www.mississaugahaltonlhin.on.ca Ontario Peel Region Halton Region Respite Services Davis Centre Saint Elizabeth Health Care & Foundation Lists information on agencies Long-term care in the Caledon The Caregiver Support Program that provide respite care. community. Provides free (for those that need help the www.respiteservices.com www.peelregion.ca/ltc/davis most) respite services, counselling & support Peel Region: 905-857-0975 services to caregivers. 905-507-9360 X 325 www.saintelizabeth.com Halton Region: 905-849-8000 905-940-9655 X 6516 Heart House Hospice Support Services Respite Program Provides short-term relief to Provides respite services & funding to assist family caregivers. families to cover the cost of respite care. www.hearthousehospice.com www.haltonsupportservices.ca Brampton/Mississauga: 905-849-8000 905-712-8119 1-800-600-2013

HealthServicesEnglish.indd 24 24/02/2010 10:37:20 AM Care Services for Seniors *Fees may apply for some* Ontario Advance Care Planning Canadian Caregiver Association Helps seniors determine how they wish to be cared for in Provides information on how to select a caregiver the future. and links to resources. www.ontarioseniors.ca www.cca-acaf.ca 1-888-910-1999 613-686 6218 Mississauga Halton Palliative Care Network The Live-in Caregiver Program Brings qualified, Supports care services & educates community organizations temporary workers to Canada to provide live-in care on palliative care. for seniors. (Fees Apply) www.mhpcn.ca www.seniors.gc.ca 905-403-5348 1-888-242-2100

Victorian Order of Nurses Provides home care, personal support & community services for older adults. (Fees Apply) www.von.ca Peel Region: 905-821-9481/1-800-727-1581 Halton Region: 905-827-8800 *Community Care Access Centres can provide a list of home and health care providers who are available to assist seniors.* Support for Terminally ill Patients/Bereavement Ontario Peel Region Halton Region Bereaved Families of Heart House Hospice Halton Family Services Ontario-Halton/Peel Provides emotional, spiritual & Offers bereavement counselling Support programs & services for practical support to people who & provides financial assistance to families and individuals coping with are terminally ill at no charge. qualifying individuals. grief. www.hearthousehospice.com www.haltonfamilyservices.org www.bereavedfamilies.ca Mississauga: 905-712-8119 Oakville: 905-845-3811 905-848-4337 1-877-826-3566 FindYourHospice.ca Lists hospices that offer support and care to individuals with a life threatening illness. www.findyourhospice.ca 1-800-349-3111

**The Credit Valley Hospital & William Osler Health System have Spiritual Care Departments to ensure that the religious and spiritual needs of all patients and families are met. Patients and families can request support and counsel from a religious/spiritual leader while receiving care. See contact information below. William Osler Health System Coordinator of Spiritual and Religious Care: 905-494-2120 X 50103 The Credit Valley Hospital Spiritual Care Manager and Chaplain: 905-813-1100 X 3984 **

HealthServicesEnglish.indd 25 24/02/2010 10:37:20 AM Services for People with Disabilities Ontario Ethno- Racial People with Disabilities Coalition of Ontario Learning Disability Association Canada Provides information related to culture, ethnicity and disability Understanding and support to people with learn- in various languages. ing disabilities. www.ryerson.ca/erdco www.Idac-taac.ca 1-888-988-3999 1-877-238-5322 Ontario Disability Support Program (ODSP) The Assistive Devices Program (ADP) & Financial assistance and employment support to people with The Home Oxygen Program (HOP) disabilities. Financial assistance to individuals with physical www.mcss.gov.on.ca disabilities to obtain basic personalized assistive 416-325-5666 devices for independent living. 1-888-789-4199 www.health.gov.on.ca 416-327-8804 The Canadian Hearing Society The Canadian National Institute for the Blind Programs for people with hearing loss. Assists people with vision loss. www.chs.ca www.cnib.ca Mississauga 1-800-563-2642 905-608-0271 905-275-5332 1-866-603-7161 The Coalition for Persons with Disabilities The Ontario March of Dimes Provides programs & services to people with disabilities. The co- Support to people with disabilities. alition has founded Employment Access, an employment service www.marchofdimes.ca dedicated to providing job counselling and job development to 1-800-263-3463 persons with disabilities. 905-607-3463 www.disabilityaccess.org 905-755-9734 X 251 1-866-969-9734 The Opportunity Fund for Person with Disabilities Finances projects to assist individuals with disabilities who have employment and monetary concerns. www.hrsdc.gc.ca 1-800-622-6232 *Assistive devices & accommodation is a priority for hospitals. Consult hospital websites for more information.*

HealthServicesEnglish.indd 26 24/02/2010 10:37:20 AM Services for Children/Youth Ontario Autism Ontario www.autismontario.com Information and referral on Autism. 416-246-9592 Autism Peel: [email protected] Autism Halton: www.autismhalton.com 905-631-1233 Ontario Early Year Centres www.ontarioearlyyears.ca Provides support & resources on child-related issues. Many locations in 1-866-821-7770 Peel/Halton Region. 1-800-387-5559 TTY The Centre for ADHD/ADD Advocacy, Canada (CADDAC) www.caddac.ca Provides information, support & education to individuals with 416-637-8584 Attention Deficit Disorder (ADD) & organizations that deal with ADD clients. Child Development Resource Connection Peel www.cdrcp.com Information on services for children, youth 905-890-9432 and adults. PEP start clinic 905-568-8897 is drop-in no-fee clinic offered to Peel residents. Provides answers on different health concerns to families with children less than 5 years old. Children’s Mental Health Ontario www.kidsmentalhealth.ca Help Phone Line 1-800-668-6868 Provides information on children’s mental health & referrals to local services. SickKids Hospital www.sickkids.ca Provides complex and specialized care to children. 416-813-1500 The Ontario Association of Children’s Rehabilitation Services (OACRS) www.oacrs.com 416-424-3864 Children Treatment Centres www.erinoakkids.ca Halton-Peel ErinoakKids Helps children and youth facing physical, 905-855-2690 communication or developmental challenges.

HealthServicesEnglish.indd 27 24/02/2010 10:37:20 AM Services for Children/Youth

Peel Region Halton Region Associated Youth Services of Peel Children with special needs Provides services and programs to help youth. www.halton.ca/scs/ www.aysp.ca 905-825-6000 905-890-5222 1-866-442-5866 Children’s Services The Halton Resource Connection Offers programs & services to assist children with Helps access equipment and resources to enhance special needs. programs for children and youth, & provides peer support. www.peelregion.ca www.thrc.ca/who.html 905-791-1585 905-875-4600 1-888-309-6640 Peel Children’s Aid Society Provides resources and links to help youth. www.peelcas.org 905-363-6131 Peel Children’s Centre Provides services & programs for children with mental health issues. www.peelcc.org 905-273-6444 Crisis Response Service Offers free support to children/youth under age 18 experiencing a mental health crisis. 416-410-8615

Donation Tissue & Organ Ontario Living Organ Donation www.uhn.ca An individual voluntarily agrees to donate his or her 416-340-4907 liver/kidney to a patient. (Available at the Toronto General Hospital) Trillum Gift of Life Network www.giftoflife.on.ca Helps Ontarians make an informed decision about organs 1-800-263-2833 and tissues donation.

Blood Ontario Canadian Blood Services www.bloodservices.ca Information on blood type & helps individuals make 1-888-236-6283 decision about donating blood

HealthServicesEnglish.indd 28 24/02/2010 10:37:21 AM Health Updates Ontario Canadian Broadcasting Corporation www.cbc.ca 1-866-306-4636 1-866-220-6045 TTY Health Canada www.hc-sc.gc.ca 866-225-0709 1-800-267-1245 TTY Healthy Ontario www.healthyontario.com 416-326-8475 Important Numbers 211 Non-emergency calls for information and/or referral to community, health and social services. 311 Non-emergency calls for direct access to government services (Regional and Local municipal governments) 411 Directory assistance from the local telephone company 911 Life threatening emergencies or crimes in progress

Important Links www.chealth.canoe.ca C-Health Provides comprehensive & detailed information on different health issues. www.pinet.on.ca pinet.on.ca Provides information on social, health, community and government services. www.peelnewcomer.org Peel Newcomer Strategy Group Ensures newcomers’ integration into the Canadian system and offers resources to new immigrants. www.settlement.org Settlement.org Provides information to newcomers on various topics including health.

www.hco-on.ca The Ontario Ministry of Health And Long-Term Care Provides information on health care professionals and lists health care options for individuals. www.cic.gc.ca Citizenship and Immigration Canada Provides useful information on health, education & other important topics. www.centralwestlhin.on.ca Local Health Integration Network www.mississaugahaltonlhin.on.ca Provides an overarching view of health care services in a specific community. Central West LHIN Mississauga-Halton LHIN www.peelregion.ca/health The Peel/Halton Region websites www.halton.ca/health Provides information on important topics related to health & resources available in the community.

HealthServicesEnglish.indd 29 24/02/2010 10:37:21 AM Maps

Hospitals & OHIP Offices in Halton Region 1 Georgetown Hospital 905-873-0111 2 Milton District Hospital Halton Hills 905-878-2383 H 3 Oakville Trafalgar 1 Memorial Hospital 905-845-2571 Milton 4 Joseph Brant H 1 Memorial Hospital 2 905-632-3730 1 Milton OHIP Office 2800 Highpoint Dr. 2nd floor Oakville Burlington 1 TF: 1-800-267-8097 H 1 Oakville OHIP Office 4 3 220 North Service Rd. West H Unit P5030 N TF: 1-888-376-5197 H Hospital 1 OHIP Office HALTONPEEL REGION: REGION: Caledon, Halton Hills, Brampton Milton, Burlington and Mississauga and Oakville

Hospitals & OHIP Office in Peel Region

1 William Osler Health System Brampton www.williamoslerhc.on.ca 905-494-2120 X 22505 2 The Credit Valley Hospital Caledon Mississauga www.cvh.on.ca 905-813-2200 | TF:1-877-292-4284 3 Trillium Health Centre 1 Mississauga H www.trilliumhealthcentre.org Brampton 905-848-7100 1 OHIP Office 1151 Dundas St. West, Unit 14 H 2 Peel Region, Mississauga Mississauga www.trilliumhealthcentre.org N 1 H 3 905-848-7100 H Hospital 1 OHIP Office

PEEL REGION: Caledon, Brampton and Mississauga

HealthServicesEnglish.indd 30 24/02/2010 10:37:21 AM Newcomer Resource Connections 2 Robert Speck Parkway Mississauga, ON L4Z 1H8 Canada

Phone: 905-279-0024 ext 1251 Fax: 905-270-9133 Email: [email protected] Website: www.tcet.com/NRC

This project is funded by This project is opreated by

Centre for Education & TrainingTM The Power of Change. The Passion for Growth.

HealthServicesEnglish.indd 31 24/02/2010 10:37:22 AM Together we create the change, we wish to see in the world.

Together we create the change we wish to see in the world

This project is funded by

This project is opreated by

Health Services Guide PEEL/HALTON

This project is funded by

HealthServicesEnglish.indd 32 24/02/2010 10:37:24 AM