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Amy Hunn Director of Facilities Floyd’s 99 Not your Barbershop grandfather’s barbershop How Floyd’s 99 continues to change the personal grooming game

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Exclusive Inside: BYU building showcases renovation

Pre-construction plan helps Official magazine of build winery visitor center See our Facility Maintenance Firm and HVAC/Energy Control surveys

September/October 2017 • www.ccr-mag.com Advertorial Video for Gauged Thin Porcelain Tile Panel Installations Showcases Advantages of Bosti-Set™

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Vol. 16, No.5

86 24

FEATURES 86 Lab work 24 On a grand scale Brigham Young’s College of Life MGM Resorts’ ‘innovation and Sciences building showcases renovation differentiation’ approach to hospitality excellence 116 Class is in session Floorcovering distributor takes education to the next level 36 Busy days ahead Attendees cite aggressive to-do lists and opportunities on the horizon

Cover and feature photos by: Stephen Hekman 116

2 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 THE BEST JUST GOT BETTER

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CIRCLE NO. 2 September/October • 2017

Vol. 16, No.5 SPECIAL COVERAGE Industry Events 18 Commercial Construction & Renovation People – Denver

22 Commercial Construction & Renovation People – Nashville INDUSTRY SEGMENTS 66 Leading Facility Maintenance Firms

76 Leading HVAC/Energy Controls Firms 18 89 SPECIAL SECTION Craft Brand and Marketing 89 Game changers How Rahr & Sons continues to revolutionize its brand play

96 More pie, please Growing the beer market is as easy as expanding the opportunities for everyone

Commercial Kitchens 101 Service with a smile How Freddy’s Frozen Custard & Steakburgers leads by example

112 A sense of place Pre-construction plan helps build 101 winery visitor center Federal Construction 119 So you want to be in the federal construction game? A government contracting officer shares his insights on what’s out there

125 With honor U.S. Military Academy’s new cadet barracks honors for one of its own

DEPARTMENTS 6 Editor’s Note 12 Industry News 130 Commercial Construction & Renovation Data 134 Ad Index 136 Publisher’s Note 119

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CIRCLE NO. 3 Licensed Contractor in all 50 States 101 East Town Street - Suite 401 - Columbus, OH 43215 • 614.235.0057 EDITOR’S NOTE by Michael J. Pallerino Read. React. Adapt. EDITOR’S NOTE

his is not a rebranding. Sure, there is a lot of retooling going on, but under no circumstances are the folks in T Bentonville (Ark.) calling it a rebranding. But whatever they call it, let's get something straight – Jeff Bezos and the gang at Amazon are making everybody rethink their business strategies.

Wal-Mart U.S. Chief Marketing Officer Tony Rogers was asked recently about the discount giant's reworking of its marketing, product mix, private-label offerings, agency and vendor relationships, and strategy. Rogers said that the moves are in line with what every retailer must do to keep pace with the continual advances in technology and customer habits. They change; you change. Read. React. Adapt. To survive the perils that drove retailers like Sears and Kmart toward irrelevance, the $485 billion discount giant remade itself as a unified online-offline proposition. That To survive the includes its recent emphasis to roll out drive-thru pickup of grocery orders to 1,000 of its perils that drove more than 4,000 U.S. stores (thanks Amazon). The retailer also is installing automated kiosks at about 100 stores where people can collect orders inside. retailers like Okay, so Wal-Mart and others are hitting the “refresh” button. Sears and Kmart And to be fair, these tech-driven initiatives and quality improvements are not shifting the retailer’s focus from its low-price roots. Wal-Mart simply is updating its playbook, espe- toward irrelevance, cially in the virtual space. the $485 billion On the physical front, for those customers who shop in person, the retailer has improved its quality with revamped produce sections and higher-end exclusive or private-label discount giant apparel, food and nonfood items. Plus, it’s sprucing up the appearance of its stores. remade itself as And in case there is any doubt, Walmart’s vaunted “Save Money. Live Better” mantra is still in tact. In fact, as it takes a swing at the likes of Amazon and hard discounters like Aldi a unified online- and Lidl, the retailer continues to make things even harder for its traditional rivals. offline proposition. Price. Convenience. Quality. The most valuable attributes of Wal-Mart’s winning strategy continues to make it a brand to be reckoned with. So, please, don’t call it a rebranding. Instead, view it as the way a long-time market leader competes in a world that’s changing daily. If you don’t read, react and adapt, you die.

Michael J. Pallerino is the editor of Commercial Construction & Renovation. You can reach him at 678.513.2397 or via email at [email protected]. We want to hear from you At Commercial Construction & Renovation, we’re always looking to showcase the best of what our industry is doing. If you have a project profile or a fresh perspective on how to keep our industry positively moving forward, shoot me an email at [email protected]. We’d love to take a look.

6 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 POLISHED CONCRETE FLOORING

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»CCRS 2018 SPONSOR CIRCLE NO. 4 F&J PUBLICATIONS, LLC P.O. Box 3908 Suwanee, GA 30024 678.765.6550 • Fax 678.765.6551

EDITORIAL EDITOR: Michael J. Pallerino 678.513.2397 • [email protected]

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SCC MISSION Preserve 3.12:Eagle qrt pg FINAL 3/12/13 7:14 PM Page 1 ADVERTISING CIRCLE NO. 5 PUBLISHER/EDITOR SCHIMENTI MISSION David Corson • [email protected] Preserve 678.765.6550 (fax) 678.765.6551 SUMMIT DIRECTOR David Corson • [email protected] 678.765.6550 (fax) 678.765.6551

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Building REI’s new flagship store in the landmark Puck Building, LIST RENTAL: Brian Clotworthy • [email protected] New York City, required great efforts to preserve and honor the 800.529.9020 historic building elements while meeting the needs of a modern retailer. Our experience and commitment helped create a unique blend of the historic and the new. SUBSCRIPTION SERVICES 678.765.6550 [email protected] We’re ready to preserve when you are. Call Joseph Rotondo, Vice President 914.244.9100, x319 or visit www.schimenti.com.

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CIRCLE NO. 6

8 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 »CCRS 2018 SPONSOR CIRCLE NO. 7 EDITORIAL BOARD

RETAILERS RESTAURANTS GENERAL CONTRACTOR ARCHITECTS/ENGINEERS AARON ANCELLO RON BIDINOST MATT SCHIMENTI JIM STAPELTON TD Bank Vice President of President Vice President Operations VP Regional Schimenti FRCH Design Facilities Manager Bubbakoo’s Burritos Wordwide Corporation AVP New England Construction GREGG LOLLIS HUGHES THOMPSON DAVE CRAWFORD Director, Restaurant DEVELOPMENT/PROJECT Principal Vice President of Development MANAGEMENT GreenbergFarrow Store Planning Chick-fil-A and Construction KAY BARRETT. DSW Shoes BOB WITKEN FRED MARGULIES Director of Construction NCIDQ, CDP Senior Vice Director of Retail STEVE KOWAL & Development Architecture Uncle Julio’s Corp. VP Construction President, Herschman Architects & Property DAVID SHOTWELL Cushman & Wakefield Management Sr. Director of STEVEN MCKAY Hibbett Sporting Construction and Facilities STEVE JONES Senior Principal Goods Cook Out International Director DLR Group JLL BOB MEZA HOSPITALITY Senior Construction BRIAN HAGEMEIER, Project Manager JOHN COOPER MIKE KRAUS P.E., LEED AP Principal Target Senior Vice President Program Manager Development Kraus-Manning GPD GROUP JOHN MIOLOGOS RB Hotel Development Director, Store STEVEN R. OLSON, AIA JOHN LAPINS Standards Store JIM SHEUCHENKO President Partner, President Design and Planning Geolo Capital CESO, Inc. Walgreens Company Property Management Advisors LLC JERRY SMITH GARY RALL ADA Head of Construction Vice President, Resort CHRIS VARNEY Bluemercury Renovation & Design Principal, BRAD GASKINS Wyndham Vacation Executive Vice President Principal Ownership EMG The McIntosh Group JENNIFER GRIESER Sr. Store and Corporate ROBERT RAUCH CONSULTANT CEO ACADEMIA Facilities Manager RAR Hospitality GINA NODA Tuesday Morning Faculty Assoc., MIKE AUTENRIETH President Academic Director - Arizona State University Connect Source LAURA GROSS Culinary Arts/Hospitality Consulting Group, LLC. Retail Facilities Manager JOE THOMAS Management American Signature Vice President The International Furniture Engineering ARCHITECTS/ENGINEERS Culinary School at The Loews Hotels Art Institute NUNZIO DESANTIS ERRAN International Minnesot RICK TAKACH Executive VP & THOMAS ZINZER President and CEO Director of Senior Manager Vesta Hospitality DR. MARK LEE LEVINE Real Estate Services, Hospitality Professor Construction & Design HKS Burns School/ PUNIT R. SHAH Daniels College MICHAEL TIERNEY President TOMMY LINSTROTH University of Denver VP of Construction Liberty Group of Principal & Planning Companies Trident Sustainability Cumberland Farms LU SACHARSKI Group Vice President of HEALTHCARE Operations JEFF ROARK RLJ Lodging & Trust Principal/Partner BROOKS HERMAN Little Senior Project ISYOL E. CABRERA Manager Manager, Design & Plan Review, Food & UTHealth Science JEFFREY D. MAHLER Center at Houston Beverage. Architecture + Design Team Vice President IHG L2M

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CIRCLE NO. 8 INDUSTRY NEWS

AroundtheIndustry INDUSTRY NEWS Retail Dick’s Sporting Goods Lidl Dick’s Sporting Goods is moving forward with plans to open 43 new Discount grocer Lidl will open a new store in Decatur, Ala., marking namesake stores and eight new stores apiece for its Golf Galaxy and its first store in the state, where rival ALDI operates 20 locations. The Field & Stream banners. announcement of Lidl’s expansion follows the opening of the retailer’s regional headquarters and distribution center in Cartersville, Ga., earlier ALDI this summer. German discount supermarket chain ALDI plans to grow to 2,500 U.S. locations, which will put the retailer on track to become the country’s Hy-Vee third-largest grocer, behind Walmart and Kroger. Supermarket chain Hy-Vee has sealed a deal to open and operate 26 Wahlburgers restaurants, starting with a Des Moines, Iowa, Walt Disney location set to open next year. The grocer, which will add Wahlburg- Walt Disney has revamped several of its retail stores to test a new ers menu items at its 84 in-store Market Grille restaurants, has prototype that includes more elements of the company’s theme parks, also contracted to open Orangetheory Fitness workout centers in or including big screens that show live streams of daily parades at Disney around its stores. World and Disneyland. The new format is less cluttered and includes a larger assortment of high-end goods for adults. Kroger Kroger continues to look for new ways to grow its brand, the latest Forever 21 example being the grocer’s plan to open a restaurant called Kitchen Forever 21 will open 10 Riley Rose specialty beauty stores this year, 1883 in Union, Ky. The number is a reference to the year the company starting with a location in Glendale, Calif., which debuted this fall. was founded.

Restaurants

Chick-fil-A Melt Shop Chick-fil-A will open a 12,000-square-foot, five-story restaurant Melt Shop, a fast-casual grilled cheese concept created by former Five in New York City’s Financial District, with three dining rooms, a Guys operators Andy Stern and John Rigos, will start selling franchises. meeting space and a rooftop deck. The chain’s third Manhattan Parent company Aurify has created several other concepts, including location will be its largest to date. Little Beet, Fields Good Chicken and MAKE Sandwich.

La Madeleine Lionsgate La Madeleine French Bakery & Café completed the first phase of Film studio Lionsgate will open an entertainment center with its refranchising program last week with the sale of 26 restaurants themed restaurants in New York City’s Times Square in 2019. An to Sugar Land, Texas-based HZ LM Casual Foods. eatery based on “Mad Men” and others inspired by the film series “The Hunger Games” are planned for the space. Golden Corral Golden Corral will unveil a revamped format at a remodeled Tender Greens Greensboro, N.C., location that it hopes will help revive the buffet Tender Greens unveiled a new logo last month as part of a rebranding chain’s declining sales. The new look features elements designed effort at the 24-unit chain, which plans to double in size by 2022. The to create a sophisticated yet cozy feel, an open dining room with 11-year-old California chain won Danny Meyer’s Union Square Hospitality more space between tables and stations where customers can Group as an investor in 2015, and the new look is designed to better watch some of the food being prepared. define the concept in an increasingly crowded fast-casual field.

12 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 AroundtheIndustry (continued)

Hospitality Marriott’s Autograph Collection Westin Aloft The Marriott Renaissance in downtown Westin will reflag the Hapuna Beach Prince Westgate, Ariz., is about to get more hotel San Diego will rebrand to become the Hotel Hotel on Hawaii’s Big Island early next year rooms as Starwood Hotels and Resorts Republic. The 258-key property will be part after the beachfront resort receives a $46 has agreed to build a four-story, 100- of Marriott’s Autograph Collection. million renovation. room Aloft Hotel on the corner of 93rd and Glendale avenues. IHG/Avid Hotels Conrad New York Midtown Avid Hotels is the name of International New York’s London NYC will reflag as the Hotels Group’s new midscale brand. More Conrad New York Midtown in 2019 after a than 150 owners have expressed interest in renovation by Hilton. The 516-room property the franchise venture, which is expected to will be the city’s second Conrad, joining all- launch in early 2019. suite Conrad New York near Battery Park.

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CIRCLE NO. 9 CIRCLE NO. 10

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 13 rsc:Layout 1 11/28/12 3:25 AM Page 134

November/December 2012 ccr-mag.com Would you like information on Commercial Construction & Renova- tion People? ❏ Yes ❏ No

P.O. Box 3908, Suwanee, GA 30024 ❏ YES I wish to receive a 678.765.6550 • 678.765.6551 FREE subscription to Please check here if you would like to receive the Commercial Con- [email protected] NEWS❏ No Commercial Construction & Renovation. struction & Renovation email newsletter. ❏ Yes ❏ No INQUIRY and SUBSCRIPTION CARD ■ FAX to 678-765-6551 1. Please indicate your organization’s primary business: (choose one only) Signature ______Date ______❏ (A) Retail Chain ❏ (I) Developer ❏ ❏ Name“(pleaseI think print) ______within ______the ______world ______of ______(N) Hospitality (Hotel, (Q)Management Motel, Resort,, Cruise Company Title _retail, ______especially ______given ______the ______Line, etc. and Hospitality ❏ (K) Financial/Purchasing Management Co.) Firm Companyeconomics ______..._ _ _ _ _I _ _don’t ______think ______❏ (C) Restaurant ❏ (R) Shopping Center ❏ (O)Architecture Firm Owner Addressoff-price ______is_ _ _ _ _really ______the ______place ______❏ (G) Design Firm ❏ (S) Healthcare Facility INDUSTRY NEWS ❏ (P) Engineering Firm ❏ (L) Manufacturer/Supplier Citywhere ______I’d _ _ _ _ _ focus______my_ _ _ _ State energy. ______Zip ______❏ (H) Contractor/Builder/ ❏ (Z) Other (please specify) Phone ( Doing ) ______a _ _ _ treasure______Fax ( hunt ) ______Construction ______

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CIRCLE NO. 11 Circle No. 67

14 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Trend- setters?

tarbucks closed an online store that sold Scoffee, espresso machines, mugs and other branded items in an effort to streamline its sales channels and focus on the in-store experience. Customers will be able to buy most of the items in stores, but Starbucks has ended retail sales of its flavored syrups. Who else is in?

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CIRCLE NO. 12

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 15 INDUSTRY NEWS Something new

INDUSTRY NEWS Malls reinventing themselves with different tenants, new uses

adame Tussauds. An indoor rope course. Not Mexactly the kind of tenant you would expect in a mall. But, in today's highly competitive race to snag consumer engagement, the strategy is something executives at Opry Mills in Nashville, Tenn., and Palisades Center in West Nyack, N.Y., wanted to try. The goal is to drive interest, and keep the centers full and vibrant. That's why you are seeing more redevelop- ment in mixed-use complexes. As Paula Rosenblum, managing partner of the retail advisory company RSR Research, said in a recent USA Today story, malls are becoming “centers of activity where people can come and actually find a reason to be there besides shopping.” Today's mall owners are having to innovate in the battle to compete with the continued rise in online shopping. With online fashion sales alone predicted to double to roughly 35.7 percent within 15 years, global financial services firm Credit Suisse predicts that up to a quarter of the nation's 1,211 malls could shut their doors by 2022. Today, just having movie theaters is not enough. Here’s what some are doing: The Circle Centre mall, a downtown shopping center managed by Simon Properties in Indianapolis, has add the Punch Bowl Social, a restaurant concept where visitors can bowl, play games and grab a bite. It also is providing space to Brown Mackie College and GlowGolf, a glow-in-the-dark mini-golf course. Nashville’s 100 Oaks Mall is the home base for a Vanderbilt University Medical Center campus, while the revamped Monmouth Mall in Eatontown, N.J. is adding tea shops and wine bars along with higher-end eateries.

“As business and technology advance and customer habits continue to change, it requires any brand to pause and refresh or redefine as necessary.” – Walmart U.S. CMO Tony Rogers on how the retail giant is found its footing in the Amazon era

16 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Curbside 1 Curbside 2 Target testing Drive Up service in Twin Cities Uber teams with Westfield to add mall pickup points arget launched a test of its new curbside pickup service, Tdubbed Drive Up, at 50 stores in the Twin Cities area. The ll 33 Westfield malls in the United States are adding move gives shoppers the option of ordering via the Target app Adedicated pickup and drop-off spots for Uber drivers. and picking orders up at their convenience. Through the service, In fact, the company's Westfield Century City shopping center shoppers let the stores know when they're en route, and store in California will create a waiting lounge for Uber customers. employees deliver their orders to them in designated parking Some malls will also have kiosks where Uber drivers can ask areas. The strategy is one being employed by other retailers, too, questions and prospective drivers can get information. Wel- including Wal-Mart, to offset the likes of Amazon. come to the new revolution.

$1.2 CUSTOM LED billon The investment that the Nashville International Airport is putting into new design concepts for a project expansion that will include construction of a Custom units ship within Choose from millions of Various frame options to hotel, office building two business days stock photos or upload choose from including and parking lot, along your own artwork handcrafted wood with a concourse expansion, and more. commercial pricing: 866-590-3533 / [email protected] CIRCLE NO. 13

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 17 INDUSTRY EVENTS • CCRP

Take me out to the Viewhouse Denver hosts CCRP Nation

INDUSTRY EVENTS hat can you say about the Viewhouse Eatery, Bar & Rooftop? Well, there are three things right there – great food, good drinks and that rooftop. The Commercial Con- W struction & Renovation People (CCRP) crew returned to the Mile High City for an evening of networking. Always a favorite spot, Denver played host to one of best industry events around. If you’re looking to add hanging out with your favorite industry people to your to-do list, contact Kristen Corson at 770-990-7702 or via email at [email protected].

REGISTERED COMPANIES:

All Reach Property Lighting Federal Heath Nana Wall Sage Hospitality Allied Partners Heidi’s Brooklyn Deli Naples Franchising Scheiner Commercial Group, Inc. ASSA ABLOY Hermes Worldwide NuQuest Development The Lost Cajun Capacity Builders JumpStart Manuals Philadelphia Sign University of Denver Command Labor Davis Marketing Inc Kaestle Skis Porcelanosa USA Vail Associates Ski School Expanding Wealth Industries Mountain Family Health in Edwards Reclaimed Design Works Wallace Engineering

THANK YOU TO OUR SPONSOR: Capacity Builders, Inc. 5563 S. Prince St. Littleton, CO 80120 Wayne Rausch/President Ph: 303-627-1248 • FAX: 303-627-1249 www.capacitybuilders.com [email protected]

18 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 14 INDUSTRY EVENTS • CCRP INDUSTRY EVENTS

1. 2. 3.

4. 5. 6.

7. 8. 9.

1: Valerie Venezuela, ASSA ABLOY; 4: Danny Baldwin, Wallace Engineering; 7: Heidi Bendiken Naples, Heidi’s Brooklyn Rich Burns, The Lost Cajun; Jon Espey, Rick Erickson, Allied Partners Deli; Jenee Naples Massey, Naples The Lost Cajun Franchising; Mark Yager, Capacity Builders 5: Jan McKenzie, ASSA ABLOY; 2: Craig Dietz, Jump Start Manuals, Dan Belling, Federal Heath 8: Jay Vaitkus, ASSA ABLOY; Dan Oneill, Mark Lee, Kaestle Skis; Brett Deutscher, Reclaimed DesignWorks; Sheila Butcher, Mountain Family Health in Edwards, 6: Eliana Chioetto, Porcelanosa USA; Wallace Engineering David Corson, CCR Dwight Enget, Command Labor; Kevin Rourke, Davis Marketing 9: Daniel Hoerr, Command Labor; 3: Jeff & Michelle Francois, NuQuest Nate Doney, Philadelphia Sign Development Corp; Lisa Macneir, Scheiner Commercial Group, Inc.

20 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 15 INDUSTRY EVENTS • CCRP Music City Revival CCRP hits the ‘cowboy’ lights

he bar. The food. The ambience. It’s Jonathan’s Grille in Nashville, baby, the family owned upscale sports grille that offers a little bit of something for everyone. That’s where the INDUSTRY EVENTS TCommercial Construction & Renovation People (CCRP) converged for a night of networking, as well as discussions on all those country music stars they were trying to track down. If you want to get your networking groove on, contact Kristen Corson at 770-990-7702 or via email at [email protected].

REGISTERED COMPANIES: Anchor Investments Coast2Coast Elmington Capital Group Hooters Professional Retail ArcVision Cook Out Restaurants Fresh Air JLL Services Bridgestone Retail Cushman Wakefield Fortney & Weygandt PixelFLEX Southwestern Services Operations Dollar General Guy Payne & Associates Prime Retail Services The May Group USA Ceso Inc Dwell Renovation Principle Global H. Michael Hindman Chain Store Maintenance DWM Inc Architects, P.C. Pro-Care of Nashville UHC Corp THANK YOU TO OUR SPONSORS:

CESO Fortney & Weygandt, Inc. PixelFLEX Steven R Olson, AIA, President Mitch Lapin, VP David Venus, Director of Marketing 395 Springside Dr., Suite 202 31269 Bradley Road 700 Cowan Street Akron, OH 44333 North Olmsted, OH 44070 Nashville, TN 37207 330-933-8820 Ph: 440-716-4000 800-930-7954 cesoinc.com [email protected] www.pixelflexled.com [email protected] www.fortneyweygandt.com [email protected]

22 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 2.

3. 4.

5. 6. 7.

1: Alison Schneider, Fortney & Weygandt; Michael Keleher, JLL 5: John Catanese, Chain Store Maintenance; Milissa Garrity, Chain Store Maintenance; Wendy Harkin, Civil Resolution Center; 2: Jon Lewis, PixelFlex, Dawn Gonzalez, H. Michael Hindman John Terry, Prime Retail Services Architects P.C; Leslie Burton, UHC Corp; Monty Rand, PixelFlex 6: Randy & Amanda Lariscy, Dwell Renovations 3: Eric Johnson, May Group USA; Dustin Lariscy, Fresh Air 7: David Venus, Pixel Flex; David Shotwell, Cook Out Restaurants 4: Kevin Bohman, Ceso Inc; Greg Mooney, ArcVision; Matt Frank, Fortney & Weygandt

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 23 Not your grandfather’s ® ® How Floyd’s 99 continues barbershop to change the personal grooming game

By Michael J. Pallerino

24 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 he O’Brien brothers saw something Paced by an old-school/new-style mentality, Floyd’s 99 mixes old-school services with a new-style experience through its look they thought could use a little change. and feel, and talented staff. Set the time machine to on. Turn up the music. Walk down memory lane with some retro rock ‘n roll posters. Why was getting a haircut so boring? And that means you, too, ladies, because the O’Brien’s created the T atmosphere for everybody. Where was the smiling? The talking? So, 18 And to make sure the Floyd’s 99 brand is different, no two years ago, Paul, Bill and Rob decided to do barbershops are exactly the same. Commercial Construction & Renovation sat down with something about it. Their goal: put the vibe Amy Hunn, director of facilities, to get her take on where the Floyd’s 99 Barbershops brand is heading and why it continues to back into that neighborhood hangout. be a one-of-a-kind experience.

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 25 NOT YOUR GRANDFATHER’S BARBERSHOP

Give us a snapshot of the Floyd’s 99 Barbershop brand. Over 18 years ago, the O’Brien brothers Floyd’s 99, the Original Rock ‘N’ Roll Barbershop, is a family-owned company founded noticed they’d go into barbershops and in 1999 by brothers, Paul, Rob and Bill O’Brien on the principle that success is driven by salons and nobody would be smiling, so they providing superior client service. With an old-school new-style mentality, Floyd’s 99 mixes set out to offer something new. Our shops are an old-school approach to providing excellent service with the new style appeal of on trend designed to have the vibe of a fun and engag- cuts in a high-energy, cool environment. ing neighborhood hangout with music, energy, chatter and smiling stylists and barbers to What type of consumer are you targeting? help put clients at ease. In addition, we’ve Floyd’s 99 has a diverse client mix and offers a full range of services to meet those needs. In addi- designed our shops to provide an extremely tion to expertly crafted haircuts, color and waxing, Floyd’s 99 is known for its classic straight-razor personalized and convenient experience that neck shave with hot lather and steamed towels; and for offering clients a signature shoulder keeps our loyal clients coming back. massage with every service. While men make up a large portion Walk us through how and of our clientele, our shops also offer Our biggest secret is why it is designed the way it is? a full menu of services for women, providing superior The design is simple, we want clients to feel including cuts, color services, deep con- happy and comfortable in our shop. Each ditioning treatments, styling and facial client service. It’s one shop has an inviting reception area and waxing. We strive to create a welcoming, of the main principles standard back of the house cutting areas. We all-inclusive environment where every have very specific requirements for our cut- client who walks in to our shops feels the founders used to ting area to ensure our staff and clients have at home including men, women and develop the concept. a safe and comfortable space to work in. children of all ages. The interior expresses a retro vibe with a modern twist, and includes stainless coun- How does the design of the shops cater to how today’s consumers’ shop? tertops, a shampoo bowl at each station. With the continued popularity of the modern-day barbershop, we know our clients have many The walls are plastered with a time machine options to choose from. While convenience, consistency and quality are a must, we focus on of vintage music posters adding energy and providing added value that helps set us apart. a touch of nostalgia inside the shop. The trademarked walls highlight relevant artists from each region giving each space an instinctive and authentic feel.

Take us through your construction and design strategy. After 100-plus locations, we’ve developed a successful strategy that allows us to grow. We continue to build systems that are scalable for growth, as well as sustainable plans that support future upgrades and enhancements. I work closely with Bill O’Brien, one of our owners and co-founders, on layout and design plans for each shop. As a brand, we pride ourselves on being an integral part of the communities we reside in so when designing a new shop, we make sure to incorporate unique design elements specific to that location that tie into the community. We use large photos, graphics, and other creative tools to make structural elements, like out-of-place col- umns or beams, work to our advantage. At several of our locations across the country, we commission Los-Angeles-based local artist, Jonas Never, to mural the exterior, and often the interior of our shops.

26 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Powered by Microsoft Azure

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CIRCLE NO. 16

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The images he selects for each mural represent or have some type of tie to the local neighborhood or community the shop is located in. We also get creative on the outside of our shops by adding garage doors, bi-fold windows or decorative awnings. We also love for our signage to not only pop but to match the building and neighborhood feel. One of our shops in Denver has a giant blade sign that’s meant to pay homage to the historic neon signs that used to line the streets of Denver. Our Silver Lake, Calif., location kept some of its elements from the prior tenant that had been housed there for more than 50 years by channeling the old drug store using design and architecture. Each shop is custom designed for the specific building, as we want each shop to feel as unique and authentic as the people that fill it.

What’s the biggest issue today related to the construction As a brand, we pride ourselves on being an side of the business today? The rising cost of sourcing sustainable integral part of the communities we reside in and durable materials for our brand is an ongoing struggle. Another challenge is so when designing a new shop, we make sure finding and retaining the right partners that to incorporate unique design elements specific truly understand our brand. We put a strong emphasize on relationship building and to that location that tie into the community. consider our vendor partners an extension of our business which makes finding the right fit imperative. We’ve been fortunate to continue to grow our business, even during recent recessions, which has allowed us to provide business opportunities for our partners, created very strong, loyal relationships has helped eliminate the challenges of finding good people that many businesses face.

Talk about sustainability. What are you doing? Sustainability is important to the Floyd’s 99 team. About two years ago, we began installing lighting control systems in our shops that help control energy waste. In addition, we added light sensors to the restrooms and the back of the house so that lights aren’t being left on when nobody is in the area. We’ve recently started to retrofit our lighting packages from CFL to LED lamps for energy efficiency while being careful

28 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 17 NOT YOUR GRANDFATHER’S BARBERSHOP

to find the perfect LED bulb with the right color temperature since our team is so task oriented and the temperature is very important. We continue to search for partners who build and manufacture durable, long lasting materials and furnishings and help us provide efficiency for existing shops.

What are some of your biggest opportunities moving ahead? We love to keep the design and concept fresh. We’re excited to continue to find new ways to maintain our nostalgia with our energetic look and feel, while still providing an amazing experience for our clients.

Are you optimistic about what you see in the retail sector? We are very optimistic about retail as the men’s grooming business has been booming. It has kept us on our toes trying to find innovative ways to keep things fresh and find new ways to improve our client experience.

Why did you pick the locations What is your growth plan? you do for your shops? Currently, we have just over 100 locations across the county. Around 75 percent are owned I’m sure most businesses would agree that and run by our home office and roughly 25 percent of are franchise-owned. We’re looking to location is key. Our owners are still very continue growing on the home office front in the markets we’re currently in, and are prepar- involved in the real estate selection on both ing to ramp up the focus on franchise development over the next few years.. the company-owned and franchise-owned shops. When they identify an area that What trends are you seeing? meets the general demographic criteria In the barbershop/salon sector, we’re seeing a continued trend of barbershop concepts opening for a Floyd’s 99 Barbershop, they begin up all over, but there has also been a big surge of salon suites popping up, too. We’re confident in looking for locations that are in or around our positioning in the market, and we’ll continue to deliver on the experience and great quality the main trade areas for the community. service our clients know and expect, because of this, we will continue to be a leader in the industry. They must be easy and convenient for clients to come see us. We look for locations What is the secret to creating a “must visit” retail store today? that have high visibility and are in what we Our biggest secret is providing superior client service. It’s one of the main principles consider an errand zone. the founders used to develop the concept. When I say service, I’m not just speaking

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Columbia Square • Architect: House & Robertson • Designer: Scott Morris Architects LTD • General Contractor: Hathaway Dinwiddie Construction & Driver SPG

Owner: Kilroy Realty Corp & Columbia Square Hospitality Group • Photographer: David Laudadio CIRCLE NO. 18

ColumbiaSquare Ad-Commercial Construction.indd 1 4/24/17 8:57 PM NOT YOUR GRANDFATHER’S BARBERSHOP

to cuts, color and shave services. It’s taking care of each client Describe a typical day. who walks through our doors. It’s striving to not only meet their I’m all over the place. It’s one of the reasons I love my job so much. expectations, but to exceed them on every level. Since we believe In 15 years, I don’t think I have ever had a single repeat day. My day that happy staff equals happy clients, we also focus heavily on could be filled with a site visit for a new location, real estate and de- providing our employees with a motivating, rewarding and safe velopment meetings, working through a new maintenance challenge environment to work in. We pride ourselves on being of service with my facilities manager or working through a delivery schedule to not only our clients and staff but also to the communities we or design challenge with my purchasing and development support reside in. coordinator. Or, it could be filled with existing site location visits for Floyd’s 99 has been actively involved in the communities their scheduled facility visit or yearly project visit for budgets. where we’ve held a presence since our inception. Not only do we care about making a difference, our staff members are intimately Tell us what makes the Floyd’s 99 so unique? connected with local charities, schools, arts programs, business- At first glance, you might think our rock ‘n’ roll inspired design is what es and local events that speak to our clients. We are more than makes us unique. We have created a fun, high energy barbershop with just a barbershop. great music, iconic rock and roll imagery and an diverse staff of talented employees. Though the design and vibe of our shops is unique, what really What’s the biggest item sets our brand apart is our amazing culture, which puts our people first. on your to-do list right now? We are focused on not only providing an exemplary service experience I think the biggest item right now is continuing to evaluate our for our clients, but also creating a safe, all-inclusive environment where processes and make sure they are scalable. I’m continuing to look our staff can thrive. We’re firm believers in cultivating relationships inside for partners to consistently build or service our shops so that we can and outside of the shops drives our actions and many of our business better serve our clients and grow the business. decisions. We pride ourselves on being more than a barbershop. CCR One-on-one with...

Amy Hunn, Director of Facilities Floyd’s Barbershops

What’s the best thing a What book are client ever said to you? you reading now? How great it was to work with me and my I just started reading a book called team on a project. “Appreciation,” which one of my good friends, Todd Nordstrom, What’s the most rewarding Name the three strongest co-wrote with David Sturt, Kevin part of your job? traits a leader should have. Ames and Gary Beckstrand. Being able to help provide an A good leader needs to be a good amazing place to work, for an communicator. Most breakdowns on How do you like to spend amazing company, and an even a project or any situation are usually your down time? more amazing team of people, be traced back to poor communication I love to travel. I thankfully have from the owners all the way of expectations or feelings around a a crazy group of friends who down to the teams in the shops. situation. Next is patience. Impatience, also like to travel, so we take frustration and anger in any situation ridiculous trips two to three times What was the best advice you hinders good judgment and rational a year. In the next few months, ever received? solutions to a problem. Lastly, and I think I have a trip planned to Antiqua, You can’t control everything. one of the most important, is the ability to Guatemala, to visit my brother Sometimes things are not going recognize, acknowledge and encourage and, hopefully, a sailing trip in to go the way you expected. the strengths and achievements in others. January with my goofy friends. You have to learn to roll with When I’m not traveling, I like to the punches, do some problem What is the true key to spend my time at home relaxing solving and find the best solution success for any manager? or on the weekend out to brunch with the best outcome. Building and supporting a great team. with friends.

32 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 SAVEJANUARY 10-12, THE 2018 • DAYTONA DATE BEACH, FL. HILTON DAYTONA BEACH OCEANFRONT RESORT

WANT TO ATTEND AS AN END-USER OR SPONSOR...

Contact David Corson 678.765.6550 or e-mail [email protected]

End-Users (retailers, hoteliers, restaurateurs, etc.) will receive Sponsored by: complimentary hotel, airfare, transportation www.ccr-summit.com CIRCLE NO. 19 JANUARY 10-12, 2018 DAYTONA BEACH, FL. HILTON DAYTONA BEACH OCEANFRONT RESORT REGISTER TODAY AT WWW.CCR-SUMMIT.COM 1 and 2- Seminars 9:00 AM - 10:15 AM • January 11th Grace Daly President, ShopTalk360.com The Direct Impact of the Built Environment on the Brand Experience; How Industry Leaders are Claiming their Seat at the Table. Join us for this retail & restaurant in depth panel sharing their candid POVs and strategies on the ever- changing landscape of our brick and mortar spaces. We’ll cover the infusion of technology into brick and mortar; the continued growth of online purchases and how we are adapting as an evolving Industry.

Steve Olson President, CESO, Inc. Managing change in today’s fast-paced Commercial Retail / Restaurant world. Perspectives on juggling multiple stakeholders, limited budgets, and an increasing expectation to roll out or remodel innovative concepts quickly.

3 and 4 - Seminars 10:45 AM - Noon • January 11th Moderator: Jamey Chinnock, Project Management, GPD Group Becky McAdams Brandon Collier VP of Operations, GPD Group Director of Design, RaceTrac Leveraging BIM throughout the design process and beyond The program focuses on design and development process for Racetrac’s new prototype in BIM. This panel discussion will include topics on challenges, lessons learned, and future goals for BIM implementation.

Brad Bogart President, Bogart Construction, Inc. How to Mobilize in the Wake of Disaster With the high activity of hurricanes this year, we want to review how to prepare, mobilize, locate materials and manpower to cleanup after a major disaster.

Please select one in each time slot: Seminar 1 Seminar 2 Seminar 3 Seminar 4

Breakfast Speaker: Gary Roberts and entertainment, with a serious thought- provoking message about the many people we cross paths with Gary Roberts is a Motivational Speaker, Corporate in life, and why certain people are more amazing than Entertainer, and Comedian Magician, and one of the most others. Gary teaches that we all have unique talents that versatile public speakers/entertainers in the industry today. make us different, and when we accept our uniqueness, He will be presenting his program “Be Amazing” then we, too, can inspire and amaze others. Gary shares which is an audience interactive program that’s pure fun the secrets how you, too, can be Amazing.

Lunch Speaker: Nick Scott unaware of the personal strength they can tap into if only they will believe and try. Nick’s sheer strength As a professional speaker, author, professional of will has helped transform thousands of individuals bodybuilder, wheelchair ballroom dancer, and personal - from professional athletes to senior executives - as trainer, Nick Scott uses his enthusiasm, vision, well as organizations and corporations across the convictions, abilities, and life experience to reach out, country. Nick inspires others to break through to new to inspire and give hope to others, especially those levels of peak performance and success.

All seminars are Return your Seminar selection to David Corson at [email protected] AIA accredited or fax your selections to 678-765-6551 1.15 AIA CEUs JANUARY 10-12, 2018 2018 Commercial Construction & Renovation Summit DAYTONA BEACH, FL. HILTON DAYTONA BEACH OCEANFRONT RESORT End-User Complimentary Registration REGISTER TODAY END-USER ATTENDEE INFORMATION www.ccr-summit.com AT WWW.CCR-SUMMIT.COM ______Hilton Daytona Beach Name Title 1 and 2- Seminars 9:00 AM - 10:15 AM • January 11th ______Grace Daly Oceanfront Resort Company Name President, ShopTalk360.com January 10th-12th, 2018 ______The Direct Impact of the Built Environment on the Brand Experience; Street Address How Industry Leaders are Claiming their Seat at the Table. Application Instructions ______Join us for this retail & restaurant in depth panel sharing their candid POVs and strategies on the ever- • Please type or print clearly. City/State/Zip E-mail Address (required) changing landscape of our brick and mortar spaces. We’ll cover the infusion of technology into brick and ______mortar; the continued growth of online purchases and how we are adapting as an evolving Industry. • Incomplete applications and contracts Phone Fax Web Site will not be processed. Steve Olson • A counter-signed copy will be returned I would like to receive Commercial Construction & Renovation. YES No President, CESO, Inc. to you within 10 business days. Managing change in today’s fast-paced Commercial Retail / Restaurant world. Perspectives on juggling multiple stakeholders, limited budgets, and an increasing expectation to roll out or remodel innovative Mail completed applications as follows: CCRS 2018 Complimentary Registration includes air fare and transportation to and from Daytona Beach, concepts quickly. Attention: David Corson Hotel Room for two nights, Activities, Dinner Table Top Exhibit, Breakfast Round Table, F&J Publications, LLC Two AIA seminars, Luncheon with Speaker, One-On-One Appointments, Group Activities. 3 and 4 - Seminars 10:45 AM - Noon • January 11th P.O. Box 3908 Any incidentals at hotel are responsibility of attendee. Moderator: Jamey Chinnock, Project Management, GPD Group Suwanee, GA 30024 Becky McAdams Brandon Collier Requirement to receive complimentary credentials: Attendee must meet and have breakfast and VP of Operations, GPD Group Director of Design, RaceTrac lunch with vendor participants of your choice. In addition must agree to meet at least six vendor Leveraging BIM throughout the design process and beyond 2018 Commercial Construction The program focuses on design and development process for Racetrac’s new prototype in BIM. This panel & Renovation Summit Schedule: participants of your choice for 15 minute meetings on January 11th, 2018 in the afternoon. discussion will include topics on challenges, lessons learned, and future goals for BIM implementation. Wednesday Jan 10th, 2018: • * Afternoon check-in. Please select one Seminar in each time slot: • 5:30-7:30 PM: Mobile Video Brad Bogart Arcade Tournament 9:00 am - 10:15 am Seminar 1 Seminar 2 10:45 am - noon Seminar 3 Seminar 4 President, Bogart Construction, Inc. • 7:30-9:30 PM: Welcome Reception/ How to Mobilize in the Wake of Disaster Table Top Exhibit with Dinner. With the high activity of hurricanes this year, we want to review how to prepare, Thursday, January 11th, 2018: mobilize, locate materials and manpower to cleanup after a major disaster. • 7:45 - 8:45 AM: Breakfast buffet with PAYMENT: Registration: Complimentary Round Tables discussions & Speaker. Hotel Room: Complimentary Please select one in each time slot: • 9:00 - 10:15 AM: AIA Seminars. Wednesday Group Activity: Complimentary Seminar 1 Seminar 2 Seminar 3 Seminar 4 • 10:15 - 10:45 AM: Coffee Break. Friday Group Activity: Complimentary • 10:45 - Noon: AIA Seminars. Breakfast Speaker: Gary Roberts and entertainment, with a serious thought- provoking • 12:15 - 1:45 PM: Plated Lunch with Speaker. message about the many people we cross paths with • 2:00 - 5:30 PM: One-On-One Appts. I hereby authorize F&J Publications, LLC to reserve the Summit spots as indicated Gary Roberts is a Motivational Speaker, Corporate in life, and why certain people are more amazing than • 7:00 - 10:00 PM: Karaoki Reception I acknowledge that I have read the 2018 Commercial Construction & Renovation Summit Entertainer, and Comedian Magician, and one of the most others. Gary teaches that we all have unique talents that at Sloppy Joe’s versatile public speakers/entertainers in the industry today. make us different, and when we accept our uniqueness, requirements above and agree to abide by all terms and conditions. I am an authorized He will be presenting his program “Be Amazing” then we, too, can inspire and amaze others. Gary shares Friday, January 12th, 2018: representative of the company named on this Application and have full power and authority to sign which is an audience interactive program that’s pure fun the secrets how you, too, can be Amazing. • 8:00- 9:00 AM: End User Breakfast Only. this document. I understand that F&J Publications, LLC reserves the right to decline this document. • 9:00- 11:00 AM: Go Kart Racing Lunch Speaker: Nick Scott unaware of the personal strength they can tap into if • Early Afternoon Flight Home only they will believe and try. Nick’s sheer strength ______As a professional speaker, author, professional of will has helped transform thousands of individuals CCRS 2018 Advisory Board members: Signature Title bodybuilder, wheelchair ballroom dancer, and personal - from professional athletes to senior executives - as Grace Daly, ShopTalk 360 ______Anthony Amunategui, CDO Group trainer, Nick Scott uses his enthusiasm, vision, well as organizations and corporations across the Date convictions, abilities, and life experience to reach out, country. Nick inspires others to break through to new Erran Zinzer, US Cellular to inspire and give hope to others, especially those levels of peak performance and success. John Stallman, Lakeview Construction Gina Noda: Connect Source Accepted by: ______Consulting Group, LLC All seminars are Return your Seminar selection to David Corson at [email protected] Karen MacCannell: The McIntosh Group The 2018 Commercial Construction & Renovation Summit is owned, managed and produced by: F&J Publications, LLC AIA accredited or fax your selections to 678-765-6551 1.15 AIA CEUs Busy days ahead

Attendees cite ew projects and renovations. Optimism, opportunity and the promise of continued better days led the points of discussion aggressive Website and marketing pro- for some of the industry's leading female execu- to-do lists and tives during the 2017 Commercial Construction & opportunities grams. New opportunities Renovation Women's Retreat. This year, the annual N gathering was held at The Andaz Hotel in Savan- on the horizon and expansions. If you were able to sit nah, Ga., Aug. 3-6. Every attendee talked about the surging trends in on the roundtable discussion during driving the retail, restaurant and hospitality sectors. Along with several key networking events, dinners, this year's Women's Retreat (and we cocktail parties and haunted tours, attendees gathered for the much anticipated one-on-one meetings. did), you would hear about all of these Following is the first part of our roundtable discussion, which you can also see online at to-do list items, and much more. www.ccr-mag.com.

36 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Sarah Appleton Lori Armstrong Michol Brandon Wallace Engineering Beam Team Crestpoint Companies

Marilyn Brennan Kelli Buhay Kelly Burnette Egan Sign Retail Maint Spec F&D Commercial

Isyol Cabrera Caroline Carithers TJ Cartier IHG Woodforest Lee Health National Bank

Grace Daly Julie Fox Melissa Gallant Shop Talk 360 ShopCore Properties Spence Diamonds

Jennifer Grieser Laura Gross Amnada Hinson Tuesday Morning Value City/American Rogers Electrical Signature Furniture

Cynthia Hirsch Faith Hoople Debbie Kozar Sargenti Architects Fulcrum Construction Ulta

Karen MacCannell Susan Marsh Adrienne Natale The McIntosh Group Continental Realty Topco

Gina Noda Demetria Peterson Malinda Redman Connect Source Bridgestone Retail Genesis Lighting Operations Solutions

Roz Strapko Jackie Tomlinson Automated Cutting Woodforest National Bank Technologies

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 37 BUSY DAYS AHEAD

What are the top items Melissa Gallant, Spence Diamonds: Since I on your to-do list? joined Spence a year ago, we have opened our Demetria Peterson, Bridgestone Retail first three U.S. prototype stores. Next year, we Operations: For the last couple of years, I “I am trying to will start our rollout. So my to-do list right now have been observing the current processes is pretty much everything. We need to get all of in place. I am working to streamline and build a program our processes, documents and plans perfect develop new processes to uncover obstacles so we are ready for a successful 2018. that will prolong the due diligence period for standards and carry over to the construction phase. Roz Strapko, ACT: At the top of our to-do list in finishes and right now is finishing our new website, which Gina Noda, Connect Source Consulting furnishings so we are putting the finishing touches on. I am Group: I’m working on setting up my new working on generating more new business company. I’m putting together a website, that our brand opportunities. We’re also focusing franchises, creating my logo and branding. It’s in the which we see a lot of value in doing. beginning stages and is very exciting. There identity flows are a lot of moving parts right now. Jackie Tomlinson, Woodforest National through all of Bank: As a project manager in the Facilities Lori Armstrong, The Beam Team: One thing Department, I’m learning to be efficient in all our company is working on right now, specif- our non-acute of the different areas that we cover – remod- ically me, is trying to grow our professional els, branch closures, maintenance, permits support system for franchises. This will be and acute care (etc.). Whatever is on the plate, I’m focused similar to what we give our retailers. With the on being efficient in those areas. franchises, you have a specific owner to each facilities.” property, so therefore you’re really dealing with – TJ Cartier, Lee Health Faith Hoople, Fulcrum Construction: a lot more customers than in corporate. The long-term goal for us – and something

38 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 »CCRS 2018 SPONSOR CIRCLE NO. 20 BUSY DAYS AHEAD

that is certainly on our to-do list – is continuing to develop our field staff. As most of you know, superintendents are leaving the field in greater numbers than people entering the occupation. Fulcrum is working on initiatives that focus on technical schools and other avenues that will engage students interested in more of a vocational track in high school. If we can get them interested in construction, they will see what a rewarding career it can be. We just have to connect with students and young people in a way that helps them identify construction as a viable career path. Another item on Fulcrum’s to-do list is developing additional markets. We are retail-focused, which can be very seasonal, so we’re working on developing a hospitality practice as a vertical market. Fulcrum’s retail superintendents have transferable skills for hospitality and working in this sector will allow us to even out the seasonality of our business.

“Since I joined Spence a year Michol Brandon, Crestpoint Companies: I actually have three areas of focus, two being ago, we have opened our first corporate and one personal. The first one on the corporate side is that we have two IHG three U.S. prototype stores. Next properties opening soon, so I’m extremely focused in my director of operations hat. We are looking to hire some really awesome year, we will start our rollout.” GMs, DOS and hotel staff. Even though – Melissa Gallant, Spence Diamonds the hotel is being built, we want to built a quality staff in place – from the GM all the way down to the janitorial services. With my director of real estate hat, I’m moving through an acquisition that we’re doing in the Cincinnati area. On the personal side, I am focusing harder on being a first-time African-Amer- ican hotelier. I’ve been working on owning and operating my own hotel, so that has introduced me to this industry. It’s an exciting industry to be a part of. We have development, operations and real estate all going on at the same time.

Sarah Appleton, Wallace Engineering: As a company, one of the main things we are focused on is streamlining our processes across all five offices for the projects we work on across all 50 states. Our goal is to make sure we’re One Wallace in everything we do, no matter which of our offices a project originated from.

40 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 21 BUSY DAYS AHEAD

We also have a new grocery store Karen MacCannell, McIntosh Group: Be- chain that’s coming to the States, so I have ing part of a small national firm, I wear many been working with them as a new client. “LED lighting hats. As director of business development, Each one of our clients has a different set one of my biggest priorities is working with of needs. Our job is to listen to what their is another our customers or, as I like to refer to them, needs are and work together with them to my friends. It’s important to stay in touch and provide creative solutions to make those trending item stay on top of their needs. We also do a lot of priorities happen, so much so that they internal training with technical staff to ensure become a lifetime client. that retailers they’re communicating well with our clients. Debbie Kozar, Ulta: Our main focus is Adrienne Natale, Topco: I have a couple of always to make sure our customers get the are turning to things at the top of my to-do list right now. best experience they can when they walk Because the bulk of our membership is su- into an Ulta store. And for me, that means for creating permarket chains, one of the biggest things working with the construction team to make I’m working on is developing new programs sure that any kind of rollouts or fixtures that an aesthetic to implement store equipment, especially are needed are done. Getting things imple- with the changing needs of today’s super- mented in a timely manner is everything. environment markets. There are a lot of things trending in the supermarket industry, so they have a lot Isyol Cabrera, IHG: I am new to the partic- that keeps of equipment needs. ular position, so I’m working to get adjusted. Second, I’m about to launch a CCTV We’re a multi-brand company, so our design shoppers project to aggregate all of the spend with team works across brands in the rollout of our supermarket chains. I’m trying to gather food and beverage concepts. Right now, I coming back.” all the right data so that we understand am focused on launching a new restaurant what type of equipment needs they have – Amanda Hinson, Rogers Electric concept for Holiday Inn, set to be released and what type of installation infrastructure is later this year. needed to move the project forward.

42 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 »CCRS 2018 SPONSOR CIRCLE NO. 22 BUSY DAYS AHEAD

Malinda Redman, Genesis Lighting: The inventory management, quantity breaks and lighting portion of Genesis Lighting Solutions “Workflow and/ bulk ordering. We are really developing these has been around for six years, so there’s a lot programs for our clients before they ask for it. of growth potential and new markets to tap or workforces On the business development side, we into. We are the lighting choice for many na- want to increase our presence in retail. We’re tional accounts chains. We’re provide lighting are new always looking to develop new, long term solutions for supermarkets, hotels, restau- challenges and relationships. We feel it’s where our strength rants and retail chains to name a few. We is. So business development is really just the can provide interior, exterior, landscape and trends we’re beginning of finding out what we can be doing aquatic lighting. We are the complete pack- with potential clients. It’s about learning what age with our signage for a one stop shop. seeing. There people need and understanding where we can bring a perceived value to what they’re doing Caroline Carithers, Woodforest Na- can be benefits already. Everybody has a sign vendor, so I don’t tional Bank: On the facility side, we’ve to both.” want to knock on doors and just sell signs. been working to diversify our vendor pool. Project Management and Service is where we We’ve worked with a single vendor for many – Sarah Appleton, Wallace Engineering differentiate ourselves in the industry. years and they’ve handled everything for My to-do list is to increase brand us. Although they have been great, we feel Marilyn Brennan, Egan Sign: I wear two awareness in the retail environment. now is the time to diversify and are looking hats that are closely related: business devel- for partners in millwork, construction and opment and national account management. TJ Cartier, Lee Health: We have a couple big general maintenance. We are building a few We have not lost any clients in years, but initiatives. One of our Fort Myers (Fla.) hospitals automated / self-service type branches, so their needs have been changing. Rather than is doubling the number of licensed beds in it’s finding that fine line where customers waiting for our clients to go out to RFP, we’ve 2020. We’ve got a lot of work to do in the next are happy, but also that the branch has ev- been working with our clients, proactively, to three years to make that happen on time and erything they need in the automated design value-engineer their programs, standardize within budget. We also have a hospital-with- to serve the customer. We are also involved their programs and bring value before they out-beds kind of facility opening in Bonita in building out our commercial banking offic- request it. I work closely with our project Springs (Fla.). It’s basically an acute care facility, es – we are just trying to be all things for all team to look at what we can do better – not a long-term hospital facility that is opening at the different departments we support. better priced signs, both interior and exterior, the end of 2018. In addition, I am trying to build

44 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 23 BUSY DAYS AHEAD

a program for standards in finishes and furnishings so that our brand identity flows through all of our non-acute and acute care facilities.

Kelli Buhay, Retail Maintenance Specialists: We’re in the process of going through our third expansion since I’ve been with the company, which has been for three and a half years. We’re expanding our staff and promoting within. Setting up stream- lined concepts for our clients as well as expanding upon our in-house software to streamline that so we can connect.

Jennifer Grieser, Tuesday Morning: My top to-do item is to service our stores faster, cheaper, better so our team members can focus on taking care of our customers. In addition to servicing our stores, we are evaluating spend and best practices to reduce costs and gain efficiency.

“Over the past two years, we built Cynthia Hirsch, Sargenti Architects: Since the majority of our business is retail lab stores in several markets based, one of the things we’re doing now expanding more into the hospitality and across the U.S. to find out what the restaurant sectors. We’re starting to take more of those projects under our belt as customer is looking for. It all began we continue to grow having just recently with one store in the Chicago area.” opened an office in Dallas. Laura Gross, American Signature: One – Demetria Peterson, Bridgestone Retail Operations of the hats I wear aside from the facility manager one, is – procurement. I recently completed a multimillion-dollar janitorial contract. Now that the contract is active, I’m responsible for ensuring a smooth transition. While change is never easy, partnering with the right vendor invites a new perspective into our stores, paving the way for new insights. Communication and productivity will be necessary to foster a long-standing partnership between American Signature, Inc. and our newest vendor.

Amanda Hinson, Rogers Electric: Year after year each division within Rogers Electric is challenged to further develop our national footprint and self-performing man power. In- ternally this requires in-house teams as well as contractor-to-customer communication to be a priority on the list and continuously improved in order to be successful and meet yearly goals. Externally we seek to connect with facility

46 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 »CCRS 2018 SPONSOR CIRCLE NO. 24 BUSY DAYS AHEAD

groups in new market segments in which we are not currently a big player in to learn what their needs are and in return establish initiatives to demonstrate how Rogers can be a resource for getting the job done for them.

Susan Marsh, Continental Realty: It’s budget season. So I’m getting calls for capital expenses and snow removal. I also manage a retail shopping mall, so I’m getting ready for Santa. Winter will be here before we know it.

Kelly Burnette, F&D Commercial: One of our biggest goals this year is to continue in our mission to get the F&D Commercial name out there and expand our brand recognition in the commercial construction arena. We are one of the premier hard surface partners in the industry, and are very well-known on the retail side of the business as Floor & Decor. To this end, we will continue to foster a larger and more significant presence within the A&D community. Al- though we touch all sectors of the commercial “We’ve been using Facetime to construction & renovation space, our focus has been heavy in hospitality and multi-family. So in get real-time feedback. So if terms of greater brand recognition, it’s also our goal to branch out to become better known in there is a question on the plans some of the other commercial sectors, such as retail and healthcare. or what the project manager We will continue in our mission to be client-centric, with a strong emphasis on wants, we Facetime with them. developing relationships and partnerships that provide valuable long-term solutions, – Faith Hoople, Fulcrum Construction as opposed to short-term, project driven transactions. That’s a very important focus for us. We know we can beat our competition’s pricing, but we want to be more well-known for the level of customer service and attention to detail that we provide to our clients, as well as for our logistical capabili- ties, which are unparalleled. And finally, we’re proud of the fact that we are disruptive to the industry in terms of the way we work with our clients. So it’s probably the most enjoyable part of our “to-do” list for me. Rather than come to our clients with a specific and limited line of products for their projects, we like to focus on customer-led innovation and work with our customers to say, “What do you need? Let us source it for you through the direct relationships we have with over 180 vendors in 18 countries throughout the world.” We want to be known as a hard surface partner that innovates and creates products with and for our

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clients to suit their unique needs. We want Spence Diamonds’ Gallant: It’s very hard to provide an endless aisle of innovative and “On the facility side, for me to try a new vendor or a new creative hard surface options rather than a contractor. I’m very loyal to the ones I work limiting and defined catalog. we’ve been working with, but that doesn’t mean I won’t try on diversifying new ones. It’s mostly just getting me on a What do you look for when the right day or saying the right thing that deciding on bringing aboard a new our vendor pool. will open up an opportunity. It’s really the contractor, vendor or supplier? partnership that works. I’ve never been one Ulta’s Kozar: We look to partner in regards We’ve worked with to just look at pricing. To me, the price is to manufacturing fixtures. I like to see how the price, and you typically get what you long a vendor has been in the business. What a single vendor pay for. I don’t find that the lowest bidder is type of manufacturing facility do they have? for many years always the best. It’s who wants to build that Square footage? We look at financial back- relationship? Who’s going to be there when I ground. Depending on what the project is, I in our build out/ call them and say, “I know that this is totally typically start out small and give the people crazy, but I need you to do this.” the opportunity to see how they can work for maintenance side.” me before giving them something big. – Jackie Tomlinson, Bridgestone’s Peterson: I enjoy working with Woodforest National Bank new contractors. It can be risky but I believe Crestpoint’s Brandon: Because we’re in everyone deserves a chance. It begins with the a hospitality industry, we want to make sure At the very beginning, I know our president initial conversation. I love hearing how they got the vendors align themselves or submit to and CEO, Kal Patel, really submits to just into the business and why they are still in this our core value, which is to deliver excep- exceptional service and experience, so we industry? Most of the contractors that contact tional service and experience. If they are re- almost have to feel that connection at the me have some level of retail experience. Now, I sponsive and if can deliver the service and/ beginning. I really feel it goes from the top need to find out if that experience will translate or product, that’s at the very top of our list. with vendors, all the way down to the staff. to automotive service and retail. Another factor

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I consider is their level of communication and responsiveness. Will you be the point person for all communication? It’s a deal-breaker for me if I have to contact more than one person to get an answer or request a service.

American Signature’s Gross: I don’t consider our vendors as just a service provider. Vendors are our partners. In any partnership, communication is a key component, but other variables play important roles, including cost. For example, if a specific trade or emergency response time is requested through our maintenance software, a senior technician is typically required. If a lower skilled tech is sent, completion of that service call may take longer than required to remedy the issue. This approach can also drive cost up. Because of the extensive work done to establish these relationships, our vendors know our priorities. They maintain our account at a informed level to help reduce cost and completion times, “Because we’re in a hospitality plus match the correct skill sets to our store’s service calls. To become a new and valued industry, we want to make sure the vendor with us, they must exhibit the ability to vendors align themselves or submit meet these requirements. Tuesday Morning’s Grieser: When to our core value, which is to deliver considering a new vendor to align with, we discuss what additional benefit they bring exceptional service and experience.” to the table other than their goods and – Michol Brandon, Crestpoint Companies services. We need partners who will can be an extension of our team and help keep our data up to date, provide best practices, and solutions to common Facilities issues.

Lee Health’s Cartier: The baseline is having the right product at the right price that meets healthcare standards. Partnership and trust are really important, too. Being a partner means you are expecting a certain level of service. Our partner help resolve issues such as; why did it fail? What do we need to do going forward to remedy it? I think that’s really critical.

Woodforest’s Carithers: That is so true, because we can’t know everything about everything. Especially with a GC, they are the ones that should point out flaws in the design or any issues. If you have a problem, they’re sup- posed to be able to point it out and say, “This is an issue.” What we need is someone who’s going to have our back. We want our vendors

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to get to know us. What do we think? Who are we? What are our values? Is it a match? If it’s not, we don’t need to do business. We can like a person all day long, but if it’s not beneficial to both of us, it’s not going to work.

Topco’s Natale: When I think about what I’m looking for in our vendor partners, it is a great manufacturing background and great locations to ship from. I’m working with 50 supermarket chains and talking to thousands of locations across the United States. I need to ensure our vendors are recom- mending what we need. I have the ability to see what the quality assurance or quality control process is. Is the plan consistent to the changing trends or changing needs?

IHG’s Cabrera: One very important thing to me is that the vendor always has my back. I have worked with people and companies that can be sneaky, so I need a vendor who can call me and say, “I have this issue. How do you want me to handle it? What do you want me to do?” The other thing I look for is distribution centers. If it’s not going to work, it’s not “Customers want the going to work. I need multiple distribution centers. And flexibility is key. Bring solutions experience, but they want the to the table. Don’t tell me what the mistakes are. Give me a solution. service, too. We are seeing a What type of trends are you seeing out there? lot of redesigns happening.” Connect Source Consulting’s Noda: We – Cynthia Hirsch, Sargenti Architects keep hearing that retail - brick and mortar is dying. Brick and mortar is not dying, it’s changing and evolving. I’m on the opposite Genesis Lighting’s Redman: There is more automation out there. And it’s not all just remote end of the spectrum, to me, it’s exciting!! controls. In a supermarket, you can walk down the aisle and watch all the lights come on as you It is becoming more experiential with more walk by. We’re seeing automation in décor, where people are actually interior-decorating their technology. We are now bringing movie homes with lighting. And now it’s happening in retail commercial developments. There’s more of theaters back in to malls. So I absolutely a fashion sense with lighting than there used to be. love what I have been seeing out there. A trend that I’m seeing that I don’t Egan Signs’ Brennan: Digital is becoming more commonplace. There’s a lot of WiFi-based like and I’m having an issue with is all the and cloud-based automation, so managing things is easier on the store level. People can do it technology replacing the human element at the corporate level. customer service, the personal touch. I think we have to find a balance between the two. Lee Health’s Cartier: We’re seeing shorter hospital stays and less Emergency Department visits. As a result, we are building facilities that are more like a Convenient Care to avoid Topco’s Natale: One of the biggest trends hospital visits for illnesses that do not warrant them. There are more outpatient clinics, as I’m seeing is developing the experience for opposed to going into the hospital. the customer. We need to make things more aesthetically pleasing. The look of things is Retail Maintenance’s Buhay: It has made the experience more interesting, as opposed to very important. In the supermarket sector, en- ordering something online. That’s huge. Retailers are happier, the lack of customer service ergy efficiency is becoming more important. seems to be an issue.

54 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 »CCRS 2018 SPONSOR CIRCLE NO. 28 BUSY DAYS AHEAD

Rogers Electric’s Amanda Hinson: We are experiencing these as well and type. In doing so, this type of collaboration There is an undeniable trend shift current- utilizing them to meet the client’s main resulted in cutting over 20 days off the ly going on not only in big box retail but objective - to get a store completed and construction schedule, thus allowing their restaurants, grocery stores, convenient opened as soon as possible. For example, store to open ahead of schedule. stores, drug stores etc. Customer experi- we recently worked alongside the architec- ence has been brought to the forefront as tural and construction team of a national F&D Commercial’s Burnette: We are these markets are now competing with on- C-Store chain to think outside the box and focusing on customer-led innovation. It’s a line product sales. Brick and mortar stores provide creative solutions to their proto- trend that resonates with our client base are being tasked to implement creative and is applicable in all areas of com- more aesthetic features to drive buyers into mercial construction. We’re introducing the store while also competing with online “We’re seeing a new way of selecting finishes to our prices. One of the avenues many retailers customers. The commercial construction are turning to is LED lighting solutions that automation in industry is programmed largely to select allow for both a more appealing display décor, where finishes from the defined collections that of products for customers as well as an their hard surface vendors present to increase in profit margins for the operator. people are actually them each year. What F&D Commercial Omnichannel strategies are another trend does differently however, is that we work on the rise aiming to bridge the gaps interior-decorating with our clients to come up with creative between brick and mortar, on line retail and their homes with solutions and innovative products to meet smartphone connectivity to create a seam- their specific needs. We can see a marked less shopping experience for shoppers lighting. And now and rapid change in the thought process and allows the retailer to customize their it’s happening in of our clients, and in how they are moving marketing to specific customer interests. toward selecting finishes vs how they retail commercial have done so in the past. Wallace Engineering’s Appleton: Work- There is a trend across all sectors of flow and/or workforces are new trends and developments.” commercial construction to use more dura- challenges that were previously mentioned. – Malinda Redman, Genesis Lighting ble products that will last longer and provide

56 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 29 BUSY DAYS AHEAD

cost effective solutions, while maintaining in with the client to make sure we are on the asthetics and integrity of the design. the same page and everything is going We are helping to drive the trend of us- smoothly, to prevent issues in the future. ing materials in non-traditional ways. We have It’s amazing how much more clients will be the capability to do this to solve customer’s honest about what they want when they are needs when they have a look that may not be talking to someone who isn’t the project suitable to their application or cost effective manager, so they are uninhibited about to their projects. For example, sometimes saying what they really want. we have customers who love the polished concrete look, but for whatever reason, it’s Bridgestone’s Peterson: You have to cost-prohibitive to them. We might be able to hire the right person. It begins at the initial get them a vinyl or porcelain that looks like interview. You can’t just put somebody in polished concrete to solve the issue. We’re that role and say you’re a customer service seeing people use hard surfaces on walls and manager. This will be the first person your ceilings. It’s listening to our customer’s needs customer will see and first impressions are and challenges and then innovating with lasting. I know of a small company that has both them and our manufacturers to bring every employee take a personality test. If them what they’re looking for and solve their “We’re seeing you didn’t fit certain criteria, you would not issues. It’s a continuous and ever-evolving be considered for the position. process that keeps things fresh and exciting. a trend in Most importantly when it comes to Retail Maintenance’s Buhay: You have trends, it key to note that we have the ability customer-led to make an ongoing investment in your em- to innovate and develop new products with ployees. It can’t just be when you hire them. our manufacturers to bring our customers innovation. We’re You have to continue to train them. It has to the latest technology as well. A good exam- be ongoing process. ple of this is in the luxury vinyl category. We working with our have a product called Nucore that eliminates Grace Daly, ShopTalk 360: I think it stems the need for underlayment, adhesives and clients to come from leadership. It’s a trickle down effect. time-consuming and messy installations. It’s a Ultimately, leaders create company cultures. waterproof vinyl/laminate hybrid plank that has up with creative Flourishing environments have happy em- a built on a water proof core, with cork-backing ployees and happy employees have positive for a more realistic and softer feel under foot, solutions to some interactions with customers. as well as outstanding sound absorption. It is a rigid plank, which allows for imperfect sub- of the things they Egan Sign’s Brennan: People are going to floors and eliminates the issue of telegraphing, spend money in the places they get service. which is common with traditional dry-back may want.” I will say that I’m one of them: You want to vinyl. It does not require an acclimation period, – Kelly Burnette, F&D Commercial walk in and have people who want to help and because it’s a floating application, installa- you. Banks do that very well. They’re very ad- tion time is typically cut in half, making it more ept at making sure they are customer-service cost effective and convenient. Businesses driven. And when you have a bad experience, experience less revenue loss, as projects can you don’t come back. be completed much quicker. It’s the perfect application for everything from hotel gues- ShopTalk’s Daly: No matter what the trooms and multi-family and residential units experience is – good or bad; true or untrue in memory care and senior living facilities, to – social media has an instantaneous restaurants and retail. massive reach.

How do you put customer Sargenti’s Hirsch: Social Media is forcing service back into the equation? salespeople to think before they speak to their The McIntosh Group’s MacCannell: customers, which actually is a good thing. We’re implementing a new position, a Client Relations Manager, and I’ll wear that Tuesday Morning’s Grieser: We share the hat as well. We just find that it helps to passion for finding the incredible deal with have someone outside the project check our customers. Our buyers work hard to find

58 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 30 BUSY DAYS AHEAD

products our customers will love at great prices. Customers pay close Bridgestone’s Peterson: I agree. The customer experience is attention to our ads and social media to seeking deals on gotta-have more important than the service. So, the challenge for us is to and too good to pass up products. We focuses on making our custom- provide an inviting space for you to wait for your car to be serviced. ers feel excited, confident, and connected. Today’s customer is looking for more in a short amount of time. Besides beautiful interiors with comfy seating, they want WIFI, Sargenti’s Cynthia: Customers want the experience, but they satellite TV, a place to work and surf the web. want the service, too. We are seeing a lot of redesigns happening. Over the past two years, we built lab stores in several markets Some are completely changing the look of their stores in order to across the U.S. to find out what the customer is looking for. It get that customer to return. all began with one store in the Chicago area. We took what we learned from this store to the next and so forth. American Signature’s Gross: As a furniture company, we know homes and families grow, which means our customers are The Beam Team’s Armstrong: On the construction side, we’re constantly evolving. We carry designer looks at low prices, and seeing a lot of companies having a hard time finding workers. It’s we allow customers to create their own style to ensure whatever hard to find a young person who wants to be a master plumber. They really don’t know the opportunities that are out there.

Spence Diamond’s Gallant: From our perspective, the two biggest trends we talk about most days is going paperless. I think the LED lighting thing came out years ago and everybody’s sort of there. Now it’s going paperless. We have three stores in the U.S. that are totally paperless. Another big conversation is how to appeal to Millennials. They are the ones with the money. They are doing the shopping, and it’s a little different from past generations.

ACT’s Strapko: We’re seeing lots of requests for LED. It’s becoming more popular. A lot of that is coming around. It unfortu- nately can add an expense to the fixtures, but when you have to list the UL, that’s where we’re at.

room they’re furnishing is one that reflects their personality. In our Fulcrum Construction’s Hoople: We’ve been using Facetime to stores, customers can be eclectic, urban, rustic. We have modern get real-time feedback. So if there is a question on the plans or and traditional collections with pieces that can be bought as a what the project manager wants, we Facetime with them. set or individually so they can create a stylish look that’s entirely unique to them. Crestpoint’s Brandon: A major trend and conversation in our office, and in the hospitality industry, is Airbnb. It is a major disruptor Rogers Electric’s Hinson: Most of the trends we are seeing on the for us. At almost every conference I attend, the talk is on service. electrical and lighting side involve a personalization aspect that creates How do we service that guest? Airbnb doesn’t have to play on the an excitement for the buyer. For example in store digital displays give same field. They’re not regulated by the brand. the customer a touch, see, feel interaction with products that they Second would be supply. Look how many hotels are being can’t necessarily get through on line shopping. Self-serve kiosks are built. If you look at the Cincinnati and Columbus (Ohio) market right becoming more and more common as people are getting comfortable now, it’s supply. Everyone is building and developing right now. It’s with how to utilize them for a more efficient shopping experience. LED time to get in, because eventually we’ll hit a downslide. So, they’re lighting is another trending item that retailers are turning to for creating either trying to acquire or develop. an aesthetic environment that keeps shoppers coming back. Ulta’s Kozar: The trend we’re seeing is giving the customer the Continental Realty’s Marsh: In the retail industry we are seeing best experience when they walk into your store. Digitally, they are more office sharing and service type business which is really help- connected. They have their phone out. They are looking for trending ing the retail market right now. products and a great guest experience. CCR

60 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 31 BUSY DAYS AHEAD Opening Night dinner at Garibaldi Welcome to Savannah Garibaldi hosts opening night dinner

aribaldi Cafe, the local restaurant favorite comfortably lo- Gcated in historic downtown Savannah, served as the perfect host for the first night of this year’s Women in Commercial Construc- tion & Facilities Retreat, Aug. 3-6, at The Andaz Hotel. Defined by its simple elegance, the restaurant is one of the “must-try” stops for visitors to America’s favorite haunted city. The opening night’s Italian fare was part of a weekend of networking, roundtable discussions and one-on-one meetings, sponsored by Commercial Construction & Renovation magazine.

Old Town Trolley Tours of Savannah Riding the rails Trolley tour showcases the streets of Savannah

he grand mansions. Victorian architecture. Cobblestone streets Tand riverfront cafés. The natural beauty of Savannah was on display for attendees of this year’s Women in Commercial Con- struction & Facilities Retreat, thanks to the Old Town Trolley Tours company. Right before they jumped into the Retreat’s roundtable discussions, attendees boarded a trolley and took in a personal tour of the haunted city.

62 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Day 1 Lunch Moon River Brewing Company Did you hear that? Haunted saloon plays host to Retreat lunch

h, it’s haunted. Nobody is allowed upstairs at Othe Moon River Brewing Company. Why? You’ll have to ask management. What else would you expect from a city known for its ghost tales? If you must know, Moon River is housed in one of the oldest, most historic and genuinely haunted buildings in Savannah – the place where the last guest in 1864 checked out right before the arrival of General Tecumseh Sherman during the War Between the States. Attendees of the Women in Commer- cial Construction & Facilities Retreat braved it for lunch. As Commercial Construction & Renovation went to press, no attendees admitted to seeing a, you know...

Dinner at Vics on the River Vics on the River Historic building hosts final night dinner

uring the War Between the States, General Tecumseh DSherman’s lesser officers used the building that Vics on the River occupies as empty offices for housing and planning space. The main dining room showcases a map that was hand-drawn by Union soldiers detailing Sherman’s march from Tennessee through Georgia. How’s that for a dinner spot? The historic venue played host to the final night of the Women in Commercial Construction & Facilities Retreat in Savannah.

One-on-Ones Get to know me One-on-one meetings help personalize the networking experience

fter several days of networking, industry discussions and a Asearch for ghosts, attendees of the Women in Commercial Construction & Facilities Retreat settled into the vaunted one-on-one meetings, where end users and vendors can talk shop and pursue leads. The highly anticipated discussions helped bring home the three-day event’s networking session.

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 63 Advertorial So Close Yet So Far Away

bait shop on the side of a Delaware beach highway overlooking a scenic salt pond. That’s down the road may be going as fast as Awhat many may have seen driving by. But not Scott Kammerer of SoDel Concepts, a 55mph but when they see the structure, multifaceted, award winning hospitality group with ten restaurants in Coastal Delaware. Kammerer it will catch their attention. It is an outdoor saw the perfect spot for a modest seafood restaurant. With a theme that complimented the humble environment with garden walls and greenery building, Bluecoast Seafood Grill and Raw Bar has (for the last 15 years) and continues to thrive. with maximum exposure on the highway.” “When the Rehoboth location was first brought to my attention, I really thought it would be the perfect fit for our company,” said Scott Kammerer, SoDel Concepts, owner. “It is literally the gateway into town, but it is also surrounded by older Rehoboth communities that have a long and rich history. Being on the highway and having an abundance of parking makes things easy for our visitors, but we are also perfectly positioned to serve the many year round residents that surround us, and are easily accessible to people who live in town.” “This was a captivating project from the very beginning, said Keith Fisher, Fisher Paying homage to the Architecture. “We had the opportunity to flagship Bethany Beach eat- not only help SoDel Concepts expand its ery, SoDel Concepts opened footprint in the Delaware beach community, a second location this year, but also be innovative and imaginary with just nine miles up the road the design to create an upmarket desti- in the next coastal town. nation restaurant for visitors and locals to Why so close? Ask any local experience year-round.” or visitor and you’ll get the A lot of time, creativity and thought same answer. Driving during went into creating the right ambience in the the summer season from space. The idea was to generate a “wow Rehoboth Beach to Bethany factor” upon entering. From the outside, Beach or vice versa, is simply the building has a humble beach cottage not done - maybe even look but when one walks through the doors, considered gauche. the elements of design are unforeseen and A sister location offered astonishing. Like the “library” dining room, even more to another distinct designed to accommodate larger parties and sophisticated market. The with a community table and bookshelves largest project ever embarked filled with an extensive cookbook collection. on by SoDel Concepts, Very unexpected. Kammerer collaborated with An expectation the design team and a number of local businesses builders met impeccably was an aggressive and business professionals in- timeline. From design to certificate of occu- cluding architect Keith Fisher pancy the project took crews nine months and his design team. to complete - and just in time for the busy “We took a pad site on summer season. the highway and molded it “Think modern fish house - hip and into a customized destina- sophisticated,” added Kammerer. “The tion,” said Keith Fisher, Fisher finished product is stunning and truly speaks Architecture. “People driving for itself.”

64 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 32 FACILITY MAINTENANCE Facility maintenance firms take center stage in survey ou want the industry’s leading facility maintenance providers; we’ve got them. Our Facility

SPECIAL REPORT Maintenance report identifies some of the industry leaders. The annual listing provides you with Ythe contact information and contact person at each of the reporting firms in the areas of retail, restaurant, hospitality & other commercial sectors. If you want to be a part of next year’s list, email publisher David Corson at [email protected]. For a digital version, visit us online at www.ccr-mag.com.

AA Sign & All American Lighting Maintenance Facility Maintenance Doug Head, Executive Vice President Bryan Hutchings, National Director 700 Parker Square, Suite 205 of Business Development Denton, TX 75028 329 Griffin Rd (469) 322-1900 Fort Lauderdale, FL 33312 www.aasignlighting.com (954) 322-9909 • Fax: (954) 322-9908 Year Established: N/A www.aafmusa.com • [email protected] No. of employees: N/A Year Established: 1997 Services Provided: Lighting/Re-lamping, Signage No. of employees: 125 Specialize In: Big-box/department, Casinos, Medical, Shopping Services Provided: Electrical, Floor Care, HVAC, Janitorial, Centers, Hotels, Restaurants Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Leading Clients: Tailored Brands, First Republic Bank, Charlotte Russe Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Advance Sign Group Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Andy, Wasserstrom, VP Sales & Marketing Restaurants, Education, Federal 5150 Walcutt Ct Leading Clients: N/A Columbus, OH 43228 (614) 429-2111 Amazing Pest Control www.advancesigngroup.com Grace Nappi, National Business

[email protected] Development Manager pest control Year Established: 1994 105 Main St, 3rd Floor No. of employees: 151 Hackensack, NJ 07601 Services Provided: Signage (877) 922-2336 • Fax: (201) 336-9091 Specialize In: Big-box/department, Groceries, Drug stores, Resorts, www.amazingpestcontrol.com • [email protected] Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Year Established: 2001 Restaurants, Education, LED retrofits No. of employees: 22 Leading Clients: N/A Services Provided: Pest Control Specialize In: Big-box/department, Drug stores, Specialty stores, Alison Service Company Shopping Centers, Hotels, Restaurants Michael Bandas, Owner Leading Clients: N/A P.O. Box 402992 Hesperia, CA 92340 Ambius (888) 314-6230 Kelly Walowski, Global Account Development www.alisonserviceco.com • [email protected] 2050 Clearwater Dr Year Established: 1980 Des Plaines, IL 60018 No. of employees: 20 (860) 637-0533 • Fax: (847) 257-4430 Services Provided: Electrical, Floor Care, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, www.ambius.com • [email protected] Plumbing, Signage, Equipment, Waste Disposal, Other Year Established: 1963 Specialize In: Big-box/department, Groceries, Drug stores, No. of employees: 2,500 Resorts, Casinos, Medical, Specialty stores, Services Provided: Landscaping Shopping Centers, Hotels, Restaurants, Federal Specialize In: Commercial Properties Leading Clients: N/A Leading Clients: N/A

66 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 ASSA ABLOY BrandPoint Services, Inc. Val Valenzuela, Manager National Accounts Dave Knoche, VP of Sales 110 Sargent Dr 820 Adams Ave, Suite 130 New Haven, CT 06511 Trooper, PA 19403 (951) 212-0771 (800) 805-4342 • Fax: (484) 392-7520 www.assabloy.com • [email protected] www.brandpointservices.com • [email protected] Year Established: 1994 Year Established: 2002 No. of employees: N/A No. of employees: 24 Services Provided: Doors, Hardware, Security Solutions Services Provided: Electrical, Floor Care, HVAC, Consulting, Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Painting, Plumbing, Equipment Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Specialize In: Big-box/department, Groceries, Drug stores, Medical, Restaurants, Education, Federal Specialty stores, Hotels, Restaurants, Banking & financial services Leading Clients: N/A Leading Clients: N/A

The Beam Team Chain Store Maintenance Michael Hollingsworth, John Catanese, Vice President Business Unit Director 81 Union St 1350 Bluegrass Lakes Pkwy Attleboro, MA 02703 Alpharetta, GA 30004 (800) 888-1675 • Fax: (508) 222-8025 (727) 224-8953 www.chainstore.com • [email protected] www.thebeamteam.com Year Established: 1991 [email protected] No. of employees: 45 Year Established: 2002 Services Provided: Electrical, Floor Care, Painting, Pest Control, No. of employees: 500 Plumbing, Roofing, Signage Services Provided: Pallet racking , maintenance Specialize In: Big-box/department, Drug stores, Specialty stores, Specialize In: Big-box/department, Groceries, Specialty stores, Warehouses Hotels, Restaurants Leading Clients: Home Depot Leading Clients: Rite Aid, Ruby Tuesdays, Bed, Bath & Beyond BirdBuffer Cornell Storefront Systems Tim Smith, National Sales Manager Christopher Slocum, Founder 1420 80th St SW, # D & Chief Customer Officer Everett, WA 98203 140 Maffet St (425) 697-4274 • Fax: (425) 776-5129 www.birdbuffer.com • [email protected] Wilkes-Barre, PA 18705 Year Established: 2009 (800) 882-6773 • Fax: (800) 882-6772 No. of employees: 15 www.cornellstorefronts.com • [email protected] Services Provided: Pest Control Year Established: 1991 Specialize In: Big-box/department, Groceries, Resorts, Casinos, No. of employees: 60 Medical, Shopping Centers, Hotels, Restaurants, Education, Federal Services Provided: Overhead & Passage Doors Leading Clients: PGEE, Del Monte, Costco, Albertsons, Safeway Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants Boss Facility Services, Inc. Leading Clients: Walmart, Home depot, Pep Boys, Apple Keith Keingstein, President 1 Roebling Ct DENTCO Ronkonkoma, NY 11779 Teresa Phelps, National Sales Director (631) 361-7430 1161 E Clark Rd www.bossfacilityservices.com • [email protected] DeWitt, MI 48820 Year Established: 2001 (800) 993-3689 No. of employees: 60 www.dentco.com • [email protected] Services Provided: Electrical, Floor Care, HVAC, Janitorial, Year Established: 1977 Consulting, Lighting/Re-lamping, Painting, Windows, Pest Control, No. of employees: 150 Plumbing, Signage, Equipment Services Provided: Landscaping, Parking lot, Snow removal Specialize In: Big-box/department, Drug stores, Specialty stores, Specialize In: Big-box/department, Groceries, Drug stores, Specialty Shopping Centers, Restaurants, Education, Other stores, Restaurants, Distribution centers Leading Clients: N/A Leading Clients: N/A

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 67 FACILITY MAINTENANCE

Discount Waste, Inc. EMG Nick Smith, Director of Blake Brosa, Sr. Vice President, Sales Business Development 17200 N. Perimeter Rd. 3595 Engineering Drive Scottsdale, AZ 85255 Norcross, GA 30092 480-777-1800 (770) 772-9099 • Fax: (678) 722-8804 www.emgcorp.com • [email protected] www.discountwaste.com • [email protected] Year Established: 1986 Year Established: 1999 No. of employees: 516 SPECIAL REPORT No. of employees: 645 Services Provided: Condition Assessment and Services Provided: Equipment, Waste Disposal Project Management of all of these Specialize In: Big-box/department, Shopping Centers, Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Hotels, Restaurants Medical, Specialty stores, Shopping Centers, Hotels, Education, Federal Leading Clients: N/A Leading Clients: N/A DWM Construction & Renovation Facilities Excellence Bennett Van Wert, National Sales Manager David C Fanning, President 2 Northway Ln 113B Commerce Park Dr Latham, NY 12110 Westerville, OH 43082 (888) 396-9111 • Fax: (518) 782-9351 (800) 354-2602 www.dwminc.com • [email protected] www.facilitiesexcellence.com • [email protected] 2009 Year Established: 1997 Year Established: No. of employees: 15 No. of employees: 66 Services Provided: Electrical, HVAC, Janitorial, Landscaping, Services Provided: Electrical, Floor Care, HVAC, Lighting/Re- Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest lamping, Painting, Windows, Pest Control, Plumbing, Roofing Control, Plumbing, Roofing, Signage, Equipment Specialize In: Big-box/department, Groceries, Medical, Specialty Specialize In: Specialty stores, Hotels, Restaurants stores, Restaurants, Education Leading Clients: N/A Leading Clients: N/A FacilitySource Egan Sign Laura Standafer, Marketing Director Marilyn Brennan, Business Development 200 E Campus View Blvd, Suite 301 and Account Manager Columbus, OH 43235 1100 Berkshire Blvd, # 200 (800) 896-9000 • Fax: (614) 318-1701 Wyomissing, PA 19610 www.facilitysource.com • [email protected] (610) 816-7608 • Fax: (610) 478-1332 Year Established: 2005 www.egansign.com • [email protected] No. of employees: 500+ Year Established: 1988 Services Provided: Electrical, Floor Care, HVAC, Janitorial, No. of employees: 30 Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Services Provided: Signage Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment Specialize In: Big-box/department, Groceries, Drug stores, Medical, Specialize In: Big-box/department, Groceries, Drug stores, Medical, Specialty stores, Hotels, Restaurants, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: N/A Leading Clients: L Brands, Dollar General, Home Depot, T-Mobile, Fedex office and many others EMCOR Building Services Fairmont Sign Company Andrew Swanson, Senior Vice President Dan Papais, Senior Sales Executive- 3100 Woodcreek Dr National Accounts/Engineer Downers Grove, IL 60515 850 S Guild Ave (866) 890-7794 Lodi, CA 95242 www.emcorgroup.com • [email protected] (313) 269-3708 • Fax: (209) 365-1239 Year Established: 1994 www.fairmontsign.com • [email protected] No. of employees: 10,000+ Year Established: 1974 Services Provided: Electrical, Floor Care, HVAC, Janitorial, No. of employees: 100 Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Services Provided: Equipment Plumbing, Signage, Equipment, Handyman Specialize In: Big-box/department, Drug stores, Resorts, Casinos, Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Medical, Specialty stores, Hotels, Restaurants Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Leading Clients: Denny’s restaurants, NAPA Auto Parts, Valvoline Instant Oil Restaurants, Education, Federal, Manufacturing, Commercial office space Changers, Chrysler, Goodyear Tire & Rubber Company, GM, GUESS Apparel Leading Clients: US Bank, U.S. Postal Service, NASA, Express Stores, Harley-Davidson Motor Company, Aldi Grocery Stores, savers/ Scripts, Cummins, Goodyear Value Village/ Village des Valeurs Stores, H & M, Quick Quack Car Wash

68 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Facilities across the country rely on ASSA ABLOY to provide customized doorway solutions that meet their unique needs Any facility. while providing unsurpassed security, life-safety, aesthetic and sustainable solutions. Our industry-leading door and hardware Any opening. brands offer products that together create comprehensive solutions for any door opening. The highly qualified field Complete doorway solutions. representatives from ASSA ABLOY provide expertise and support throughout every phase of a project.

For more information visit www.assaabloydss.com/retail

»CCRS 2018 SPONSOR CIRCLE NO. 33 FACILITY MAINTENANCE

Federal Heath Global Facility Management Shane Sommer, National Sales Manager & Construction, Inc. 1128 Beville Rd, Suite E Sean Blank, President Daytona Beach, FL 32114 525 Broadhollow Rd, Suite 100 (877) 231-6026 • Fax: (407) 672-0678 Melville, NY 11747 www.federalheath.com/maintenance • [email protected] (631) 617-6500 • Fax: (631) 813-2812 Year Established: 1901 www.gfm247.com • [email protected] No. of employees: 650

SPECIAL REPORT Year Established: 2004 Services Provided: Signage No. of employees: 220 Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Services Provided: Electrical, Floor Care, HVAC, Janitorial, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Leading Clients: Texas Roadhouse, Office Depot/Max, The Parking lot, Plumbing, Roofing, Signage, Construction, Remediation Cheesecake Factory, Target Specialize In: Big-box/department, Drug stores, Medical, Specialty Fi Companies stores, Hotels, Restaurants, Education Ed Lawler, National Account Manager Leading Clients: N/A 3150 Bordentown Ave Old Bridge, NJ 08857 Incenergy (732) 343-3396 • Fax: (732) 727-1881 Barry McConachie, CEO www.ficompanies.com • [email protected] 12012 Technology Blvd, # 101 Year Established: 33 Austin, TX 78727 No. of employees: 100+ (512) 327-2020 Services Provided: Electrical, Floor Care, HVAC, Lighting/Re- www.incenergy.com • [email protected] lamping, Painting, Windows, Parking lot, Plumbing, Roofing, Signage, Year Established: 2009 Based on projects only, not reactive No. of employees: 15 Specialize In: Big-box/department, Groceries, Drug stores, Specialty Services Provided: HVAC, Consulting, Lighting/Re-lamping, stores, Shopping Centers, Hotels, Restaurants, Education, Federal Energy management Leading Clients: Ikea, The Home Depot, Fed Ex Specialize In: Big-box/department, Medical, Restaurants, Education Leading Clients: Baker Hughes, GE, ThyssenKrupp, Atlas Copco, GGS Partners, LLC Flextronics, Sun and Ski Sports, Venterra Property Management P.O. Box 2857 Cherry Hill, NJ 08034 Icon Neil A. Sperling/Managing Partner Kevin Hughes, SVP Sales & Marketing 888-429-1612 • FAX 856-424-5386 1701 Golf Rd, 1-900 [email protected] • www.ggspartners.com Rolling Meadows, IL 60008 Year Established: 2004 (847) 364-2250 • Fax: (847) 364-1517 No. of employees: 5 www.iconid.com • [email protected] Number of clients under contract: 15+ Year Established: 1931 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Lighting/ No. of employees: 400 Relamping, Painting, Windows, Pest Control, Plumbing, Signage, Locks Specialize In: Specialty Stores, Restaurants Services Provided: Lighting/Re-lamping, Signage Leading Clients: N/A Specialize In: Big-box/department, Groceries, Drug stores, Medical, Restaurants, Glab Maintenance Services Leading Clients: Leading national clients under non-disclosure agreements Tim Olson, Client Manager 130 E Walnut St, Suite 415 IdentiCom Sign Solutions Green Bay, WI 54301 John DiNunzio, President (800) 899-3397 ext. 118 • Fax: (800) 899-3465 24657 Halsted Rd www.overviewfacility.com • [email protected] Farmington Hills, MI 48335 Year Established: 2001 (248) 344-9590 • Fax: (249) 946-4198 No. of employees: N/A www.identicomsigns.com • [email protected] Services Provided: Electrical, Floor Care, HVAC, Janitorial, Year Established: 2009 Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, No. of employees: 20 Roofing, Signage, Equipment, Waste Disposal Services Provided: Lighting/Re-lamping, Painting, Signage Specialize In: Big-box/department, Groceries, Drug stores, Specialty Specialize In: Big-box/department, Groceries, Drug stores, Resorts, stores, Shopping Centers, Restaurants, Transportation Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: N/A Leading Clients: N/A

70 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 SEARCH without the “noise”

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Impact Service Group Legacy FMS Richard Wetchler, President Matthew Perry, National Account Executive 871 Ethan Allen Hwy 5004 Veterans Memorial Hwy Ridgefield, CT 06877 Holbrook, NY 11741 (800) 719-1994 • Fax: (203) 431-8448 (631) 491-7070 www.impactservicegroup.com www.legacyfms.com • [email protected] 2013 [email protected] Year Established: No. of employees: 62 SPECIAL REPORT Year Established: 2002 Services Provided: Electrical, Floor Care, Janitorial, Landscaping, No. of employees: 25+ Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Services Provided: HVAC, Consulting Control, Plumbing, Roofing, Signage, Laminate Repairs Specialize In: Specialty stores Specialize In: Big-box/department, Drug stores, Medical, Specialty Leading Clients: Regis Corp, Brooks Brothers, National Vision, Vision Works stores, Restaurants, Education, Federal Leading Clients: Walmart, H & M, Belk InstaKey Security Systems Cita Doyle, Director of Sales & Marketing MainSource Roof Management 7456 W 5th Ave Jeff Ansel, Business Development Lakewood, CO 80226 P.O. Box 45718 (303) 791-9999 • Fax: (303) 761-6359 Atlanta, GA 30370 www.instakey.com • [email protected] (770) 500-9681 • Fax: (404) 965-9369 Year Established: 1985 www.mainsourcemgt.com • [email protected] 2005 No. of employees: 33 Year Established: No. of employees: 11 Services Provided: Lock & Key Program Services Provided: Roofing Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Restaurants, Education Leading Clients: Southeastern Grocers, Dollar General, Family Leading Clients: Lowe’s, Target, O’Reilly’s Dollar, Louis Vuitton, Cabelas, T-Mobile, Under Armour, Gamestop, Sprint, Sprouts Markets Marsden West Peter Ziebron, JLG Industries Business Development Manager Jennifer Stiansen, Director of Marketing 3620 E Roeser Rd 1 JLG Dr Phoenix, AZ 85040 McConnellsburg, PA 17233 (602) 315-7482 (877) JLG-LIFT www.marsdenwest.com • [email protected] 1952 www.jlg.com • www.jlg.com/en/about-jlg/contact-us.com Year Established: No. of employees: 500 Year Established: 1969 Services Provided: Electrical, Floor Care, HVAC, Janitorial, No. of employees: 4,000 Consulting, Plumbing, Equipment, Security Construction Clean Services Provided: N/A Specialize In: Resorts, Casinos, Medical, Shopping Centers, Hotels, Specialize In: General Construction Restaurants, Education, Federal, Office Leading Clients: N/A Leading Clients: SYSCO, Wells Fargo Knott Mechanical MDF Painting and Missy Schwartz, Sales Power Washing, LLC 338 Clubhouse Rd Mark DeFrancesco, Owner Hunt Valley, MD 21031 500 W Putnam Ave, # 400a (410) 561-2000 • Fax: (410) 561-2003 Greenwich, CT 06830 www.knottmechanical.com • [email protected] (203) 542-9547 • Fax: (203) 823-4439 Year Established: 1971 www.mdfpainting.com • [email protected] No. of employees: 100 Year Established: 22 Services Provided: HVAC, Plumbing No. of employees: 30 Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Services Provided: Painting, Power Washing Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Specialize In: Groceries, Drug stores, Resorts, Casinos, Shopping Restaurants, Education, Federal Centers, Hotels, Restaurants, Education, Federal, Universities Leading Clients: N/A Leading Clients: N/A

72 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 National Pavement Q1 Facility Services Bob Vacsulka, VP of National Accounts Donald Geddis, Owner 3081 US Hwy 11 8858 Clay St Dekalb Junction, NY 13630 Montville, OH 44064 (440) 321-2971 (315) 287-4400 • Fax: (315) 287-4402 www.q1fs.com • [email protected] www.nationalpavement.com Year Established: 2008 [email protected] No. of employees: N/A Year Established: 1994 Services Provided: Electrical, HVAC, Consulting, Lighting/Re-lamping, No. of employees: 50 Painting, Parking lot, Pest Control, Plumbing, Roofing, Signage Services Provided: Parking lot Specialize In: Big-box/department, Groceries, Shopping Centers, Restaurants Specialize In: Big-box/department, Drug stores, Shopping Centers, Leading Clients: Kroger, Bench Mark Group, GFS, Glazer Restaurants, REIT’s Leading Clients: Walmart, Rite Aid, Dollar General Retail Maintenance Specialists & Construction Paint Folks Kelli Buhay, Director of Business Development Brian Foster, Vice President 1995 Swarthmore Ave, Suite # 2 105 Main St, 3rd Floor Lakewood, NJ 08701 Hackensack, NJ 07601 (609) 891-9954 • Fax: (609) 978-9824 (888) 888-7870 • Fax: (201) 336-9180 www.retailmsc.com • [email protected] www.paintfolks.com • [email protected] Year Established: 14 Year Established: 2011 No. of employees: 55 No. of employees: 35 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Services Provided: Painting Plumbing, Roofing, Waste Disposal Specialize In: Big-box/department, Groceries, Drug stores, Specialty Specialize In: Big-box/department, Groceries, Drug stores, Specialty stores, Shopping Centers, Hotels, Restaurants stores, Shopping Centers, Restaurants, Education Leading Clients: Kohl’s, Staples, Longhorn, Red Lobster, Mattress Firm Leading Clients: Samsung, American Signature Furniture, Foot Locker, Sally Beauty, Stage Stores, Rite Aid Philadelphia Sign Nate Doney, National Sales Executive Rockerz Inc 707 W Spring Garden St Robert Smith, Director Business/National Acct Palmyra, NJ 08065 100 Commonwealth Dr Warrendale, PA 15086 (856) 829-1460 • Fax: (856) 829-8549 (724) 612-6520 www.philadelphiasign.com • [email protected] Fax: (724) 935-4948 Year Established: 1911 www.rockerzinc.com No. of employees: 400 [email protected] Services Provided: Lighting/Re-lamping, Parking lot, Signage Year Established: 2004 Specialize In: Big-box/department, Groceries, Drug stores, Medical, No. of employees: 30 Shopping Centers, Hotels, Restaurants, Financial, Automotive Services Provided: Floor Care, Reburnish Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Leading Clients: PNC Bank, Allstate Insurance, Subaru, Regions Bank Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Pioneer Properties, LLC Leading Clients: HFT(Harbor Freight Tools), Foot Locker, Inc., GABES Mike Bosslett, Director of Sales & Marketing Rogers Electric 350 W Passaic St Amanda Hinson, Marketing Manager Rochelle Park, NJ 07662 2050 Marconi Dr, Suite 100 (201) 655-6060 • Fax: (201) 655-7367 Alpharetta, GA 30005 www.pioneerproperties.com • [email protected] (770) 772-7920 • Fax: (866) 597-9161 Year Established: 1996 www.rogersservices.com • [email protected] Year Established: 1983 15 No. of employees: No. of employees: 1200 Services Provided: Electrical, Floor Care, HVAC, Lighting/Re- Services Provided: Electrical, HVAC, Lighting/Re-lamping, Plumbing lamping, Painting, Parking lot, Plumbing, Roofing, Signage Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Specialize In: Big-box/department, Medical, Specialty stores, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Restaurants, Self Storage Facilities Leading Clients: Home Depot, Best Buy, Walmart, Target, Chick Fil Leading Clients: N/A A, Starbucks, CBRE, JLL

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 73 FACILITY MAINTENANCE RSM Maintenance Store Techs, LLC Wayne Knaub, SVP Sales & Marketing Allison Brown, Business Administrator 461 From Rd P.O. Box 402992 Paramus, NJ 07652 Hesperia, CA 92340 (888) 776-6775 (760) 956-5928 www.rsm365.com • [email protected] www.storetechsllc.com • [email protected] Year Established: 1998, No. of employees: 132 Year Established: 2014, No. of employees: 5 Services Provided: Electrical, HVAC, Landscaping, Consulting, Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking SPECIAL REPORT Lighting/Re-lamping, Painting, Parking lot, Pest Control, Plumbing, Signage, Snow, Locksmith, Doors lot, Pest Control, Plumbing, Roofing, Signage, Equipment, Waste Specialize In: Big-box/department, Groceries, Drug stores, Medical, Disposal, General Contracting, Fabrication, Assembly, Preventative Specialty stores, Shopping Centers, Hotels, Restaurants Maintenance, Programs, Power washing, and More Leading Clients: Gap, Sephora, Trader Joes Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants SERVPRO of Annapolis Leading Clients: N/A Brian DiMarzo, Commercial Marketing Rep The McIntosh Group 1446 Ritchie Highway Karen MacCannell, Senior Associate, Arnold, MD 21012 Cell: 443-842-2145 • Office: 410-647-8181 Director of Business Development www.servproannapolis.com • [email protected] 1850 S Boulder Ave Year Established: 42, No. of employees: 22 Tulsa, OK 74119 Services Provided: HVAC, Janitorial, Painting, Roofing, Equipment, (918) 585-8555 • Fax: (918) 583-7282 Other, Restoration: Emergency Water Mitigation, Smoke/Fire www.mcintoshtransforms.com Cleanup, Mold Remediation, Catastrophic Storm Response, Content [email protected] Restoration, Document Drying, Reconstruction. Cleaning: Biohazard Year Established: 1998, No. of employees: 25 and Crime Scene Cleaning, Carpet and Upholstery Cleaning, Services Provided: Architecture and ADA Accessibility Consulting Deodorization, SERVPRO also provides drying equipments such as Specialize In: Big-box/department, Drug stores, Resorts, Specialty Dehumidifier, Fans, and Air Scrubbers. stores, Shopping Centers, Hotels, Restaurants Specialize In: Big-box/department, Specialty stores, Groceries, Leading Clients: Atrium Hospitality, Massage Envy, Wendy’s, Pizza Shopping centers, Drug stores, Hotels, Resorts, Restaurants, Casinos, Hut, Marco’s Pizza, Citi Bank Education, Medical, Federal, Other: Apartment Buildings, Office Buildings Leading Clients: AllState Insurance Company, Chipotle Mexican Veterans Worldwide Maintenance Grill, P.F. Changs China Bistro, State Farm Insurance, Liberty Mutual, Phil Chiellini, Regional Business Toyota Motor Sales, Advance Auto Parts, US Bank Development Manager 105 Main St, 3rd Floor Sound Management Group Hackensack, NJ 07601 Roy Bocchieri (800) 235-4393 • Fax: (201) 336-9091 130 E Grove St www.veteransmaintenance.com • [email protected] Lombard, IL 60148 Year Established: 1998, No. of employees: 60 (630) 995-2812 Services Provided: Electrical, Floor Care, Lighting/Re-lamping, www.soundmanagementgroup.com Painting, Parking lot, Plumbing, Handyman Svcs. [email protected] Specialize In: Big-box/department, Groceries, Drug stores, Casinos, Year Established: 40, No. of employees: 10 Specialty stores, Shopping Centers, Hotels, Restaurants, All Retail Stores Services Provided: Architectural Acoustical Solutions Leading Clients: N/A Specialize In: N/A Leading Clients: McDonalds, CDW, Johnson and Johnson, University of WaterSignal, LLC Chicago, Northwestern University Hospitals, L-Brands( Victoria Secret) Aaron Beasley, Vice President of Sales Sto Corp. 510 Staghorn Ct Brock Osborn, Strategic Accounts Manager Alpharetta, GA 30004 3800 Camp Creek Pkwy (844) 232-6100 ext. 240 Atlanta, GA 30331 www.watersignal.com • [email protected] (877) 712-6284 Year Established: 2009, No. of employees: 16 www.stocorp.com • [email protected] Services Provided: Consulting, Equipment, Water monitoring, Leak detection Year Established: 1979, No. of employees: N/A Services Provided: Painting, EIFS Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Education, WaterSignal can non-invasively attach to most water meters Restaurants, Education, Federal Leading Clients: Emory University, Transwestern, CAT, Cousins, Leading Clients: Lowe’s, Marriott International, Target Fulton County Schools, JLL, Georgia Power, Columbia Property Trust

74 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 People. Partnership. Performance.

PLANNING SERVICES PARKING LOT STRIPING CRACK SEALING SEALCOATING ASPHALT REPAIRS PARKING LOT MAINTENANCE

[email protected]

CIRCLE NO. 34 HVAC /ENERGY Survey shines on leading HVAC/Energy Controls firms

SPECIAL REPORT f you’re looking for the leading HVAC/energy control firms in the retail, restaurant and hospitality sectors, we have you covered. The industry’s leading brands are featured in our annual listing. IOur exclusive report provides the contact information and contact person for each of the reporting companies. If your company was not on the list, contact publisher David Corson at [email protected]. For a digital version, visit us online at www.ccr-mag.com.

ADEY Architectural Grille Tom Tonkins, Business Development Director Anthony Giumenta, VP P.O. Box 38664 42 Second Ave Brooklyn, NY 11215 Pittsburgh, PA 15238 (718) 832-1200 (412) 406-8292 Fax: (718) 832-1390 www.adeyusa.com • [email protected] www.archgrille.com • [email protected] Materials: Magnetic Filters Materials: Registers and Grilles

Aeroseal LLC Armstrong Fluid Technology Vicki Auditore, Manager Steven Lane, Communication Manager 7989 S Suburban Rd 23 Bertrand Ave Centerville, OH 45458 Toronto, Ontario • Canada M1L 2P3 (647) 795-0104 • Fax: (416) 759-9101 (877) 959-4496 www.armstrongfluidtechnology.com www.aeroseal.com • [email protected] [email protected] Materials: Ductwork/Accessories Materials: Controls/Monitoring, Chillers, Pumps Airboxlab Bacharach Inc Jacques Touillon, CEO Shelli Cosmides, Mar/Com MGR 479 Jessie St 621 Hunt Valley Cir San Francisco, CA 94103 New Kensington, PA 15068 (646) 250-0995 (724) 334-5000 www.mybacharach.com • [email protected] www.foobot.io • [email protected] Materials: VAV Systems, Furnaces/Duct Furnaces, Controls/ Materials: Controls/Monitoring Monitoring, Refrigeration Equipment, Chillers, Boilers Airius LLC Bally Refrigerated Boxes, Inc. Christian Avedon, Director, Sales & Marketing Michael Beachkofsky, Director of Marketing 811 S Sherman St 135 Little Nine Rd Longmont, CO 80501 Morehead City, NC 28557 (303) 772-2633 (252) 242-2559 ext. 5885 • Fax: (252) 240-0384 www.airiusfans.com • [email protected] www.ballyrefboxes.com • [email protected] Materials: Fans Materials: Condensing Units, Refrigeration Equipment, Chillers, Walk-In Rfg & Frzr Aquatherm North 825 W 600 N Berner Miranda Berner, Director of Marketing Lindon, UT 84042 111 Progress Ave (801) 805-6657 New Castle, PA 98103 www.aquatherm.com • [email protected] (724) 658-3551 Materials: Piping for all HVAC, domestic water www.berner.com • [email protected] and industrial applications Materials: Air Curtains

76 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Better Air North America CertainTeed Corporation Taly Dery, CEO 20 Moores Rd. 3801 Hollywood Blvd, Suite # 100A Malvern, PA 19355 Liz McCarty/CertainTeed Insulation Sr. Hollywood, FL 33021 Marketing Communications Mgr. (917) 916-9249 Phone: 610-893-5964 www.betterairus.com • [email protected] www.certainteed.com/insulation • [email protected] Materials: Filters, Ductwork/Accessories MATERIALS: Ductwork/Accessories

BIg Ass Fans Chromalox, Inc. Rob Coburn, Director- Industrial Air Claire Sullivan, Sales Manager and Component Heating 2348 Innovation Drive 103 Gamma Dr Lexington, KY 40511 Pittsburgh, PA 15238 (800) BIG-FANS • Fax: (859) 233-0139 (412) 967-3800 www.bigassfans.com • [email protected] www.chromalox.com • [email protected] Materials: Other: HVLS Fans Materials: Controls/Monitoring, Electric Unit Heaters

Boss Facility Services, Inc. Cleaver-Brooks Bob Keingstein Debbie Dryden, Thought Leadership 1 Roebling Ct. & Public Relations Specialist Ronkonkoma, NY 11779 221 Law St 631-361-7430 Thomasville, GA 31792 www.bossfacilityservices.com • [email protected] (800) 250-5883 www.cleaverbrooks.com • [email protected] Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Materials: Boilers Packaged Roof Top Units, Condensing Units, Heat Pumps, Filters, Ductwork/Accessories, Tank Water Heaters, Tankless Water Heaters ClimaCool Corp Carol Marriott, Director of Product Calmac Management & Marketing 3-00 Banta Place 15 S Virginia Ave Fair Lawn, NJ 07410 Oklahoma City, OK 73106 (201) 797-1511 • Fax: (201) 797-1522 (405) 815-3000 • Fax: (405) 815-3052 www.calmac.com • [email protected] www.climacoolcorp.com Materials: N/A Materials: Packaged Roof Top Units, Chillers Daikin Applied Cambridge Engineering Dane Henderson, Randy Niederer, Marketing Director Knowledge Management Specialist 760 Long Road Crossing Dr 13600 Industrial Park Blvd Chesterfield, MO 63005 Plymouth, MN 55441 (800) 473-4569 • Fax: (636) 449-0900 (800) 432-1342 www.daikinapplied.com • [email protected] www.cambridge-eng.com • [email protected] Materials: VAV Systems, Air Handlers, Packaged Roof Top Units, Materials: Packaged Roof Top Units, Controls/Monitoring, High Condensing Units, Controls/Monitoring, Heat Pumps, Filters, Temperature space heating & ventilation Ductwork/Accessories, Chillers, Geo Thermal Products

Carrier Danfoss Bryan Mitchell, Communications Specialist Lisa Tryson, Director Corporate 9701 Old Statesville Rd Communications & Public Relations Charlotte, NC 28269 11655 Crossroads Cir Baltimore, MD 21220 (800) 227-7437 (410) 513-1142 • Fax: (410) 931-8256 www.carrier.com/commercial www.danfoss.us • [email protected] [email protected] Materials: Condensing Units, Controls/Monitoring, Refrigeration Materials: VAV Systems, Air Handlers, Packaged Roof Top Units, Equipment, Variable Frequency Drives, Compressors, Heat Controls/Monitoring, Heat Pumps, Refrigeration Equipment, Chillers, Exchangers, Thermostats, Pressure Independent Control Valves, Floor Geo Thermal Products and Snow Melting Electrical Heating Systems, Control Valves

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 77 HVAC /ENERGY

DuctSox Corp Impact Service Group Andy Olson, Director of Marketing Richard Wetchler, President 9866 Kapp 871 Ethan Allen Hwy Peosta, IA 52068 Ridgefield, CT 06877 (866) DUCTSOX (800) 719-1994 • Fax: (203) 431-8448 www.ductsox.com • [email protected] www.impactservicegroup.com Materials: Ductwork/Accessories [email protected]

SPECIAL REPORT Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Dynamic Air Quality Solutions Packaged Roof Top Units, Condensing Units, Heat Pumps Rob Goodfellow, VP Marketing P.O. Box 1258 Innovative Dehumidifier Princeton, NJ 08542 Systems LLC (800) 578-7873 • Fax: (609) 924-8524 Patricia Davis, Product Manager www.dynamicaqs.com • [email protected] 6260 Ocean Highway W Materials: Filters, 1AQ Ocean Isle Beach, NC 28469 (910) 579-3348 • Fax: (910) 579-4412 Dyson www.humidityhappens.com • [email protected] Meridith Ewers, Marketing Manager Materials: Dehumidifiers 600 W Chicago Ave, Suite 275 Chicago, IL 60654 Johnson Controls (888) 397-6622 • Fax: (312) 706-2258 Ryan Nolan, Global Public Relations www.dyson.com/forbusiness.com • [email protected] Program Manager, Johnson Controls, Building Technologies & Solutions Materials: Air handlers, Hand Dryers 507 E. Michigan St. Enertech Global, LLC Milwaukee, WI 53202 (414) 524-6170 Mallory Fohne, Marketing www.johnsoncontrols.com • [email protected] Communications Coordinator Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, 2506 S Elm St Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Greenville, IL 62246 Heat Pumps, Refrigeration Equipment, Chillers, Geo Thermal Products (618) 664-9010 • Fax: (618) 690-3253 www.enertechgeo.com • [email protected] KMC Controls Materials: Heat Pumps, Geo Thermal Products Tim Vogel, Marketing Manager 19476 Industrial Dr enVerid Systems, Inc. New Paris, IN 46553 Israel Biran, EVP Sales (574) 831-5250 • Fax: (574) 831-5252 102 2nd Ave www.kmccontrols.com • [email protected] Needham, MA 02494 Materials: VAV Systems, Controls/Monitoring (617) 612-4055 www.enverid.com • [email protected] Knauf Insulation Materials: HVAC Load Reduction(HLR) Technology Valerie Nadi, Senior Manager, Marketing & Corporate Communications FabricAir One Knauf Dr Charles Justice, VP Sales & Mktg. Shelbyville, IN 46176 312A Swanson Dr (317) 421-8511 Lawrenceville, GA 30043 www.knaufinsulation.us/en • [email protected] (502) 493-2210 • (502) 493-4002 Fax: Materials: Air Handlers, Ductwork/Accessories, Insulation www.fabricair.com • [email protected] Ductwork/Accessories Materials: Lennox Commercial GrayWolf Sensing Solutions Mike Walker, VP of Sales Cassandra Rivera, Marketing Admin 2100 Lake Park Blvd. 6 Research Dr Richardson, TX 75080 Shelton, CT 06484 (877) 726-0024 (203) 402-0477 • Fax: (203) 402-0478 www.lennoxcommercial.com www.graywolfsensing.com Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, [email protected] Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Materials: Controls/Monitoring Heat Pumps, Filters, Other: VRF

78 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Over 20% of energy consumption in commercial ATTENTION: buildings is HVAC supply and return fan usage – Commercial building more than lighting in most buildings. Should air filtration be your next energy energy costs are conservation measure? hitting the fan.

How can the Dynamic V8® Air Cleaning System save you money? • We can cut fan energy in half • 2/3 less fan energy than MERV 14 filters • Extends filter service intervals from months to YEARS • Better IAQ with MERV 15 performance • Removes ultrafine particles, VOCs and odors

Visit DynamicAQS.com or ask us about a free ROI calculation to find out how much you can save on fan energy and maintenance costs.

CIRCLE NO. 35

DYN CCR V8 fll pg ad.indd 1 10/5/16 8:50 AM HVAC /ENERGY

LG Electronics Air Modine Manufacturing Company Conditioning Technologies Elizabeth Casebolt, Sr. Marketing Specialist Leigh-Ann (Oberg) Puleo, Marketing 1500 De Koven Ave Communications Manager Racine, WI 53404 4300 Northpoint Pkwy (800) 828-HEAT Alpharetta, GA 30022 SPECIAL REPORT www.modinehvac.com • [email protected] (888) 865-3026 Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, www.lghvac.com • [email protected] Materials: VAV Systems, Air Handlers, Condensing Units, Controls/ Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Monitoring, Heat Pumps, Ductwork/Accessories, Duct-Free Systems, Heat Pumps, Refrigeration Equipment, Geo Thermal Products VRF Systems Movin Cool Lubrizol/Corzan Piping Systems Kristin Libby, Sr. Marcom Specialist Rob Janowiak, Market Manager, 3900 Via Oro Ave. North American Commercial Plumbing Long Beach, CA 90810 9911 Brecksville Rd 800-264-9573 Cleveland, OH 44141 (216) 447-6653 www.movincool.com • [email protected] www.corzanplumbing.com • [email protected] Materials: Chillers, Other: Portable A/C Materials: Piping Systems Navien MacroAir Fans Ann Woodard, Christopher Dierker Senior Marketing Manager 794 S Allen St 20 Goodyear San Bernardino, CA 92408 Irvine, CA 92618 (686) 668-3247 • Fax: (909) 890-2313 www.macroairfans.com • [email protected] (949) 420-0420 • Fax: (949) 606-7067 Materials: HVLS Fans www.us.navien.com • [email protected] Materials: Boilers, Tankless Water Heaters Marketair Gerry Spanger, President Nedlaw Living Walls 402 Merrywood Dr 232B Woolwich St. South Edison, NJ 08817 Breslau, ON Canada N0B 1M0 (732) 985-8226 Randy Walden/President www.marketair.com • [email protected] Phone: 519-648-2218 Materials: VRF and Mini-Split Accessories www.nedlawlivingwalls.com • [email protected] MATERIALS: Biofilter MFM Building Products Tony Reis, Sales & Marketing Director NetworkThermostat P.O. Box 340 Joe Neubauer, VP Commercial Solutions Coshocton, OH 43812 P.O. Box 3161 (800) 882-7663 • Fax: (740) 622-6161 www.mfmbp.com • [email protected] Grapevine, TX 76099 Materials: Duct and Pipe Jacketing System( waterproofing) (214) 270-1974 • Fax: (214) 279-4748 www.networkthermostat.com • Mitsubishi Electric [email protected] Cooling & Heating Materials: Controls/Monitoring Kevin Miskewicz, Director, Commercial Marketing NOARK Electric 1340 Satellite Blvd Andrew Galvan, Marketing Manager Suwanee, GA 30024 (800) 433-4822 2188 Pomona Blvd www.mitsubishipro.com • [email protected] Pomona, CA 91768 Materials: Air Handlers, Packaged Roof Top Units, Condensing (626) 330-7007 Units, Controls/Monitoring, Heat Pumps, Ductwork/Accessories, Geo www.na.noark-electric.com • [email protected] Thermal Products, VRF Systems Materials: Electrical Equipment/ Circuit Breakers

80 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 These are the ones that work.

Stiebel Eltron invented tankless electric water heaters more than ninety years ago. Since then we have become the world’s largest manufacturer. Our pursuit of engineering excellence and high-quality manufacturing results in products fulﬁ lling the highest expectations of performance and reliability. Install the ones that work and ﬁ nd out why we are... Made in Simply the Best. Germany

› Mini™-E thermostatic for code-compliant handwashing › Point-of-use and whole house models from 2–36 kW › Electronically-controlled for silent operation › Exclusive design prevents dry ﬁ ring › High-limit switch with manual reset

Engineering & manufacturing excellence since 1924 800.582.8423 www.stiebel-eltron-usa.com CIRCLE NO. 36 HVAC /ENERGY

Noritz Powered Aire Inc Andrew Tran, Marketing Manager Phil Rodenbaugh, National Business Dev Mgr 11160 Grace Ave 109 Mortensen Rd Fountain Valley, CA 92708 Greenville, PA 16125 (714) 433-7831 (724) 588-3305 • Fax: (724) 585-3371 www.noritz.com • [email protected] www.poweredaire.com • [email protected] SPECIAL REPORT Materials: Tankless Water Heaters Materials: Air Curtains

Onset Progress Lighting Jane Gasper, Marketing Assistant Kim Banks, Public Relations Manager 470 MacArthur Blvd 701 Millennium Blvd. Bourne, MA 02532 Greenville, SC 29607 (864) 678-1000 (508) 759-9500 • (508) 759-9100 Fax: www.progresslighting.com • [email protected] www.onsetcomp.com • [email protected] Materials: Other: Lighting Materials: Controls/ Monitoring RIDGID Owens Corning 400 Clark St Agustin Hernandez, Product & Program Manager Elyria, OH 44035 One Owens Corning Pkwy (800) 769-7743 • Fax: (440) 329-4862 Toledo, OH 43659 www.ridgid.com • [email protected] www.owenscorning.com Materials: Tools [email protected] Materials: Ductwork/ Accessories, Insulation Ruskin Mark Saunders, Title: Director of Panasonic Appliances Sales and Marketing Air-Conditioning North America 3900 Dr. Greaves Rd. Josh Kantor, Strategic Marketing Manager Grandview, MO 64030 2 Riverfront Plaza 816-761-7476 • Fax: 816-765-8955 www.ruskin.com • [email protected] Newark, NJ 07102 Materials: Controls/Monitoring, Ductwork/Accessories, Other: Dampers, www.business.panasonic.com/hvac Louvers, Energy Recovery Ventilators, Air Measurement Devices, Sound Control [email protected] Materials: Heat Pumps, Air Conditioning Samsung HVAC Tammika Stocker, Panasonic Eco Solutions Integrated Marketing Specialist North America 776 Henrietta Creek Rd Patricia Monks, National Marketing Manager Roanoke, TX 76262 2 Riverfront Plaza (888) 699-6067 • Fax: (817) 490-5052 Newark, NJ 07102 www.samsunghvac.com • [email protected] www.business.panasonic.com/ Materials: Air Handlers, Condensing Units, Controls/Monitoring, products-hvac-ventilationproducts Heat Pumps, Chillers, Geo Thermal Products [email protected] Materials: Ventilation SharkBite Plumbing Solutions 2727 Paces Ferry Rd SE Polygon US Corporation Atlanta, GA 30339 Elisa M Ross, (877) 700-4242 • Fax: (877) 700-4280 www.sharkbite.com • www.sharkbite.com/contact-us Sales & Marketing Coordinator Materials: Plumbing and water control systems 2008 Bloomingdale Rd Glendale Heights, IL 60139 Shurtape Technologies, LLC (630) 337-3335 • Fax: (630) 351-7365 Keith Shull, Director of Sales, HVAC www.polygongroup.com/en-us/ • [email protected] 1712 8th St Dr SE Materials: Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Hickory, NC 28602 Units, Condensing Units, Controls/Monitoring, Heat Pumps, Refrigeration (828) 327-2700 Equipment, Ductwork/Accessories, Chillers, Temporary Climate Solutions, www.shurtape.com • [email protected] Emergency Drying Solutions, and Document Recovery Services Materials: HVAC tapes

82 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 37

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84 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 38 Lab work

86 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Lab work Brigham Young’s College of Life Sciences building showcases renovation

By Jeff Alexander

s one of the largest privately owned universities in the country, Brigham Young University (BYU) is constantly Athinking of ways to renovate and improve its campus grounds – an institution with roots dating back to 1875. One of the school’s most recent points of focus was its College of Life Sciences building, which was originally stationed in a nearly windowless structure originally built in 1968.

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 87 LAB WORK

With the hopes of attracting more students and teaching talent, plans for a new During the construction process, gen- 265,000 square-foot facility were developed in 2011. The finished building opened in time eral contractor Oakland Construction began for the 2014 fall semester. weighing in with recommendations for the Architectural Nexus out of Salt Lake City worked with metal panel installer LCG Façades selected build materials. It was decided that almost immediately when the project came their way. Together, the teams brainstormed inter- LCG Façades and ALPOLIC team up to create esting and inviting inspirations that would draw visitors and future students to the university. a lightweight metal composite panel rainscreen The building’s exterior is comprised of varying products, like glass, brick concrete, steel system using exclusive SL-2200 rainscreen and metal panels, and is divided into multiple levels as the building rises against the moun- system from LCG Façades and ALPOLIC/fr tainous backdrop. From a distance, the structure appears to mimic the landscape surround- 4mm aluminum composite panels fabricated at ing it, as nearby canyons open up and mountains rise from the earth. LCG’s facility in Salt Lake City. Another focus that designers stressed was the introduction of natural light, as the pre- ALPOLIC finished the metal panels using vious building was devoid of this asset. To achieve this focus, architects included expansive Valspar’s Valflon coating in Silver Mica, which windows that reveal the landscape while allowing for a magnitude of sunlight to stream in emulates the neighboring blue limestone throughout the day. formation that caps the Wasatch Mountain spine. These silver panels also complement the red brick used on other parts of the structure, From a distance, the structure which was chosen to unite the many campus buildings and reference the color palette of the appears to mimic the landscape surrounding cliffs, canyons and mountainsides. surrounding it, as nearby In addition to the coating, the project also called for a custom coating to be created canyons open up and adorn specific metal panels around win- and mountains rise dows and other building selections. Custom coatings can be tricky to produce when there from the earth. are so many people involved, from architects and design firms to building owners and, in this case, the university system. Color scientists have a palette of more than 20,000 choices – and the ability to create a unique color to match any project’s exact specifications. Advanced color-matching technology helps color experts and lab technicians land on the perfect shade for a project quickly. During the color-matching process, architects or designers provide a swatch or image of a color that they want built out and turned into a coating. Valflon, also by Valpar, was used because it is known to retain its color for many years, as well as resist harsh weather elements, airborne chemicals, and acid. It combines high gloss and bold colors, keeping the university’s cohesive look both stable and stunning. The completed College of Life Scienc- es building houses 16 teaching labs, three auditoriums, four conference rooms and more than 70 academic offices. It is one of the most important buildings on campus and serves as the gateway to the south end of the BYU campus. The new remodel provides the welcoming atmosphere designers were looking for – mixing intellect with architecture and modern construction with old school values. CCR Jeff Alexander, vice president of sales, Sherwin-Williams Coil Coating

88 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 For the Craft Brewing Professional SEPTEMBER/OCTOBER 2017 2017 SEPTEMBER/OCTOBER

Jeff Wood Creative Director Rahr & Sons Brewing Co. Game changers How Rahr & Sons continues to revolutionize its brand play

PLUS: Growing the beer market is as easy as expanding the Photography by: Gary Copeland opportunities for everyone insights

Say what, now? Book Rec Think that what The Power of Moments: your brand says doesn't mat- Why Certain Experiences Have ter? Think again. Extraordinary Impact According to Edelman's "How By Chip Heath & Dan Heath Thought Leadership Impacts B2B Demand Generation" report, 63 per- While human lives are end- cent of consumers say that thought leadership is lessly variable, our most one of the best ways to gauge what a brand is like- memorable positive moments ly to deliver. In fact, 45 percent say that a brand's are dominated by four ele- thought leadership has directly led them to decide ments: elevation, insight, pride to do business with a company. The survey queried and connection. If we embrace more than 1,300 U.S. business decision-makers. these elements, we can con- jure more moments that matter. But what if a teacher could design a lesson that he knew Synchronicity his students would remember 20 years later? What if a man- Survey shows how consumers ager knew how to create an experience that would delight customers? What if you had a better sense of engage with brands how to create memories that matter for your children? In today’s age of consumer connectivity, the The Power of Moments delves into some fasci- key to staying connected with your customers is nating mysteries of experience: Why we tend to re- pretty straightforward – keep it simple. According member the best or worst moment of an experience, to “The Customer in Context” study by the CMO as well as the last moment, and forget the rest. Why Council and SAP Hybris, only 15 percent expect “we feel most comfortable when things are certain, brands to be everywhere, but they do want options. but we feel most alive when they’re not.” And why The survey, which gathered insights from more than our most cherished memories are clustered into a 2,000 consumers, shows that consumers don’t brief period during our youth. care if they engage offline or online – they just want Readers discover how brief experiences can service and experience wherever they go. Here’s a change lives, such as the experiment in which two look at how they are connecting: strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in 58% website 29% word of mouth that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her 52% email 17% direct mail father asked the family at the dinner table. (What was that simple question?) 46% phone 27% social media While many of the defining moments in our lives are the result of accident or luck – the Heaths shows 30% in person 27% traditional advertising us how to be the author of richer experiences.

“Today’s [brands] have to accept the role of both a growth and customer experience champion. Being the growth champion means making sure that you really understand the market you are playing in and how you win.” – Martyn Etherington, CMO and senior VP of business operations at Cisco Jasper, on why it’s important for brands to continually reshape customer experience expectations

90 CRAFT BRAND AND MARKETING SEPTEMBER/OCTOBER 2017 CBAM-MAG.COM CIRCLE NO. 39 Game changers How Rahr & Sons continues to revolutionize its brand play

By Michael Pallerino

Jeff Wood had this idea. When Rahr & Sons Brewing Co. was looking to make its transition from bottles to cans as seamless as possible, the creative director harkened back to a ‘60s and ‘70s vibe to create a crisp, clean and eye-catching design. It worked – big time. That has been par for the course for the Fort Worth, Texas, craft brewer, which was started by Fritz and Erin Rahr in the fall of 2004. Growing from 2,000 barrels a year Jason Robbins, to more than 20,000, the Rahrs Canning Manager continue to grow the brand’s and Jeff Wood, name around the world. Creative Director The Rahr & Sons story (Texas style) began when Fritz graduated

92 CRAFT BRAND AND MARKETING SEPTEMBER/OCTOBER 2017 CBAM-MAG.COM from Texas Christian University, where upon meeting trying to hone in on good, high quality beer that’s not his future wife, Erin, decided to carry on the family’s so out there. Or, they’re trying to make new, wacky tradition of brewing. The Rahr family started making blends, which is probably a good thing in that it helps beer in America in 1847, not soon after William and bring variety to the market and offers a little something Natalie Rahr immigrated from Rhineland, Germany, for everyone. to Manitowoc, Wis. It was there the family’s long I think the key, and our personal mission as history of brewing started with Eagle Brewery, the a brewery, is to fall somewhere in the middle of first lager brewery in Wisconsin. these two directions. We want to make the highest Fast-forward to 2004, where Fritz (named after his quality beer, while keeping an interesting portfolio great-great grandfather) and Erin opened the doors with new offerings on an annual basis. With all of of the brewery with the tagline: “The brand new beer these new breweries coming out, we’re probably with a 150-year history.” going to start to see an emphasis on beer quality. Today, boasting more than 60 national and After all is said and done, quality is king. international awards, the brewer has been one of the darlings of the craft beer movement. Its story has What is the Rahr story been splashed across the pages of media outlets from a brand perspective? like The Wall Street Journal and New York Daily Since we are somewhat established as a 13 year News, and has received accolades as far away as old Texas brewery, along with the Rahr family the “European Beer Star Awards.” history of Fritz Rahr’s great-great grandfather This year, along with its transition from bottles to bringing German brewing tradition to the United cans, Rahr & Sons is rolling out a new look for its year-round beers and some seasonal offerings. Rahr’s Blonde, Texas Red and Ugly Pug, as well as Iron Thistle, Summertime Wheat, Oktoberfest, Winter Warmer and a new beer, Dadgum IPA, are getting a brand new look and will be available in cans – many for the first time. Craft Brand and Marketing sat down with Wood to get his take on where the craft beer brand is heading.

Give us a snapshot of today’s craft brew market from your perspective. It seems like there’s still a lot of new breweries opening up almost daily in the Texas market. From my perspective, most of them bring something new to the table, as you have to in today’s market. They are helping push the ball forward for everyone to States from Germany back in 1847, we defi- improve upon what they/we do best. nitely have an angle on the “Brewing Tradition” Consumers are eager to try the “new stuff” out branding strategy. there on the shelves, but it seems like the newness Our mission statement really sums it up for us: wears off faster these days for many of the new guys “Quality Brewed, Community Strong, Texan Proud.” entering the market. Next week there’s another line-up We brew high quality beer; we are heavily involved of beer from another brewery for consumers to try. in charities and giving back to our community, and Back in the day, 2006-2010-ish, if a new brewery we are proud to be in one of the best damn states opened up in Texas, you could easily be the new in the U.S. guy in the market for a year or more before you had another competitor take consumer attention away. What’s the biggest issue today related to the marketing side of What trends are defining the space? the craft beer business today? It seems like everyone is either trying to clean things Breaking through all of the clutter and competing up or go down the funky road. I see some breweries with all of the overnight “pop-up” breweries.

CRAFT BRAND AND MARKETING 93 What is the secret to Define your consumer. creating a branding Our history What are they looking for? story that consumers Our demographic is very broad. can buy in to? and heritage is We have Rahr fans of all ages and We believe in lifestyle marketing. backgrounds. They are looking We have a great staff of fun, hard- something that for different things. Some want to working employees, and we uti- support their local brewery. Some lize our staff in lifestyle advertising is very unique to are just loyal, die hard fans. Some to market our brands. We create are just passing thru as they all of our radio ads in-house and us. Being able to constantly try different craft beers use employees when recording from different brands, and others these ads. We use employees to claim American are just getting into craft beer market all of our gift shop mer- and have chosen us as a testing chandise and feature employees brewing heritage ground to dip their foot into the on all social media outlets. If our world of craft. This is my favorite customers can’t associate with dating back to category because I love to teach the people making the beer they and educate people about beer. drink, then we’ve missed out on a 1847 is a pretty great opportunity. What do you see as some of big deal. your biggest opportunities What are today’s craft moving ahead? beer consumers looking for? Out of state distribution is going to be key for In addition to just trying something new, I think growth and opportunity. We launched Oklahoma in that the educated craft beer consumers are look- 2016 and in 2017. We have launched two addi- ing for quality. tional states (Nebraska and Kansas), with plans

94 CRAFT BRAND AND MARKETING SEPTEMBER/OCTOBER 2017 CBAM-MAG.COM to launch Louisiana before year’s end. Also, we just became a can-only brewery and have moved away from bottles. At the same time, we switched from bottles to cans, and just did a complete re-branding and refresh. I think consumers who are familiar with us, but haven’t given Rahr a try in a while, are picking up our cans, checking them out and giving them a try. Many of them, if they haven’t tried Rahr in over four to five years are basically trying us for the first time, since the quality of our beer has increased drastically from what it used to be.

What’s the biggest item on your to-do list right now? Finish this interview and and get on a plane to Great American Beer Festival.

Describe a typical day. Beer, beer, beer, and more beer.

Tell us what makes the Rahr brand so unique? Our history and heritage is something that is very unique to us. Being able to claim American brewing heritage dating back to 1847 is a pretty big deal.

Eric Balinski is the owner of Synection, LLC, which is a strategy and growth consultancy firm. For more information, visit: synection.com.

CIRCLE NO. 40

CRAFT BRAND AND MARKETING 95 department head By Eric Balinski

More pie, please

Growing the beer market is as easy as expanding the opportunities for everyone

Most people would agree, pizza and beer are I read a story posted Sept. 29 on the website natural soul mates, and often are the perfect paring Virginiabusines.com about the opening of Ore- for many occasions. Interestingly, pizza and beer gon-based Deschutes Brewery’s Roanoke, Va., tast- have similar histories, with their roots going back ing room and the eventual opening of a new brewery thousands of years, with each eventually becoming based there. I was intrigued by the remarks of Gary linked to one country. German immigrants became Fish, founder of Deschutes, about its expansion the force for American’s love of beer and Italians did relative to the craft industry and Big Beer. the same for pizza. “Our goals are accomplished if we do what we American creativity fostered the craft beer know how to do as well as we know how to do it,” revolution through an enormous variation of styles, Fish said. “Competition is strictly about us. It’s not ingredients and flavors enhancing the outcomes of about the other guy. It’s about how well we do what German beer’s original three ingredients. we know how to do. If we do that, we’ll get our Likewise, even before craft beer emerged, share of the market. They’ll get their share, every- America’s pizza revolution was underway with body will succeed and, quite frankly, the consumer numerous variations beyond Italy’s own Marguerite will benefit the most.” and Marinara pizzas. Perhaps then pizza may be Deschutes president and CEO Michael LaLonde the perfect analogy for the future of craft beer. also said, “We just want excellent beer. We want Allow me to explain. the entire craft beer community to be at that kind of

96 CRAFT BRAND AND MARKETING SEPTEMBER/OCTOBER 2017 CBAM-MAG.COM »CCRS 2018 SPONSOR CIRCLE NO. 41 level.” (You can read the full story at: www.virgini- I’m sure there are plenty of futurists and beer abusiness.com/news/article/oregon-craft-brewer- pundits better educated than me in the beer indus- takes-its-…) try to advance their predications. My perspective, I love the idea of “making the craft beer pie however, comes from the many business plans I bigger,” which creates more opportunities for every- have read that predicated success being achieved one, rather than killing one another over a finite size with just getting 1 percent of the market. pizza pie. This makes sense in many logical ways, In this case, converting one percent of non-beer as Big Beer would be hard to compete with given drinkers into craft beer drinkers would grow the mar- their resource advantages. It also makes sense, if it ket nicely. I hope it’s not so, but it might not be given works, as it could preserve margins. the recent trend of slower craft beer growth suggest- The question is, will more consumers come ing a potential maturing of the craft space. into the craft beer tent to make the pie bigger for craft brewers? Instead of following the ungrounded optimism of 1 percent, craft brewer must face two critical strategic considerations: 1. Where will growth come from to enlarge the craft brewer industry pie – in this case the brewer has to convert non beer drinkers.

2. Where will growth come from, if it doesn’t come from a bigger pie? In this case there are only two spaces, either from your buddy’s craft brew customer base or from Big Beer customers.

With either stra- I love the idea of tegic consideration “making the craft to grow, how you figure it out is the beer pie bigger,” same. You must find which makes more customers who you opportunity for can better serve or who are under served everyone rather today. Ultimately, can than killing one you provide them a better experience Lessons of the Yeti another over a than they’re getting finite size pizza pi. now, no matter what (versus OtterBox) they’re drinking? Part of the answer may be in making more beer variety, that is, more variety of pizza types and top- pings, or give potential customers a better experience beyond the beer itself, such as get a quality pizza faster, which Domino’s pioneered. In either situation, these are likely different customers or the same customers buying for different life situations. A look at what others are doing... Let’s explore what you need to do with an example outside of Craft Beer. My article in the May/June issue, “Strategic Thinking – Inside the New Game Board for Craft Beers,” discussed Yeti

98 CRAFT BRAND AND MARKETING SEPTEMBER/OCTOBER 2017 CBAM-MAG.COM coolers and how they reinvented the cooler industry after who enjoy the outdoors. That’s the only way to with a high performance, virtually indestructible, grow the pie, or perhaps convert potential custom- super premium priced cooler that kept ice for days. ers into OtterBox customers. Yeti has been wildly successful, attracted significant As an owner of a Yeti cooler and an Otter Box investment and, in 2016, had its IPO. They became phone cover, I can attest that both brands excel at the craft beer success story of the cooler industry. designing and engineering truly outstanding prod- This past summer, a new competitor emerged ucts, much like craft brewers. in the cooler industry, OtterBox. As a loyal Otter What’s interesting about OtterBox is that it has box user (having destroyed three cell phones designed and engineered features into its cooler, prior to getting an OtterBox) I was amazed to see its ad on the American creativity fostered the craft beer June back cover of Saltwater Sportsman magazine. Frankly, it revolution through an enormous variation of styles, took me back when I saw the ad, ingredients and flavors enhancing the outcomes of thinking to myself, what are cell phone accessory guys doing in German’s beer original three ingredients. the cooler market? As I read the rather copy intensive ad, it hit me such as a side tray and bottle cap opener, more that they we going to try to grow the pie by actually suitable for tailgaters and weekend warrior who starting in the customer space Yeti pioneered, high enjoy the outdoors with family and friends in more performance coolers. Their headline read: “An open civilized settings. letter to the outdoor industry. Outside is Not a Club.” For those of you who want to read a review This ad spoke to those consumers who want- of Yeti versus OtterBox, read this article in Men’s ed the benefits of a high performance cooler, Fitness: www.mensfitness.com/life/gearandtech/ but may have been alienated by Yeti’s ad, which yeti-vs-otterbox-cooler-gear-te… pitched to those people who enjoyed off-grid, Pizza and craft beer, what’s not to love about over the top adventures where maybe even your them? People increasingly have greater variety to survival was at stake. Sort of like, if you’re not enjoy them, and do so in many ways and settings. one of these Type A outdoor people, then Yeti The secret to make your craft beer pie bigger is coolers are not for you. learning about those settings. Frankly, this is okay. What excited me was that Paese che vai, usanza che trovi! – (Translation: dif- OtterBox had determined new customers to go ferent places you visit, different customs you’ll find.) Lessons of the Yeti No. 3 – Don’t just make a better cooler. Besides (versus OtterBox) Yeti versus OtterBox, there are many other super premium coolers on market now. Most have No. 1 – To grow the pie, don’t assume all people positioned themselves as they are as good as Yeti. like the pie they get today – yours or your compe- In the case of Yeti versus OtterBox, Yeti targets tition, nor believe that all people need to do is just extreme outdoor type A’s; OtterBox loves week- taste your brew to become a fan of yours. There are end warrior types. Both are distinctive customer just too many options for consumers now. types with different things those customers value or find important. You have to figure out who you No. 2 – Spend time understanding the day-in- can uniquely serve with by your beer and provide a the-life of current and prospective customers. For better customer experience. example, a high performance cooler company would spend time literally observing people in the No. 4 – When you learn what is important to cus- outdoors to learn how they experience it, rather tomers, communicating your distinctive brand value than ask people in the outdoors what they want in a and identity to customers is easier because you better cooler or craft beer. know what resonates with them.

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CIRCLE NO. 42 FALL 2017 www.ccr-mag.com KKitchensitchens

Pat Sardo Scott Redler Senior Director COO of Construction Freddy’s Freddy’s Frozen Frozen Custard & Custard & Steakburgers Steakburgers Service smilewith a How Freddy’s Frozen Custard & Steakburgers Also Inside: leads by example A sense of place

A special supplement to: Pre-construction plan helps build winery visitor center

Photography by Christopher Clark Service with a

How Freddy’s Frozen Custard & smileBy Michael J. Pallerino Steakburgers leads by example

102 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 reddy’s Original Double. Freddy’s Hot Dog. The Double FSteakburger California Style. The Original Double Patty Melt. Shoestring fries. The menu at Freddy’s Frozen Custard & Steakburgers has all of these items, and much more. And when customers place an order, the hope is that they smile as much as the team member does when sliding it across the counter. It’s all about respect. That’s what brothers Bill and Randy Simon, and Scott Redler envisioned when they started Freddy’s in 2002. The founders adopted a philosophy of treating employees and vendors as family and treating customers as “guests.” The smile is a gesture of respect – a hallmark of the fast-casual brands in its customers’ eyes. The restaurant is named after Freddy Simon, a WW II veteran who earned both the Purple Heart and Bronze Star for his service in and around the Pacific Rim. Following the war, Freddy continued to honor his country and service by participating in veterans groups and WW II memorial events across the United States.

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 103 SERVICE WITH A SMILE COMMERCIAL KITCHENS

His sons and their business partner as well as dessert treats prepared with a created the brand to honor his legacy – one that choice of chocolate or vanilla frozen cus- continues to grow. Today, Freddy’s is a coast-to- tard churned fresh throughout the day. coast brand with menu items reminiscent of the You can typically all-American meals Freddy prepared for his family. What type of consumer Commercial Kitchens sat down with find Freddy’s are you targeting? Pat Sardo, senior director of construction, to We strive to provide a relaxed and fun dining get an inside look at the Freddy’s brand and near family- experience for guests of all ages and back- what the future holds. grounds who simply enjoy fresh cooked-to- friendly venues order menu items and a variety of frozen Give us a snapshot of custard treats served with a smile. Freddy’s Frozen Custard and regional & Steakburgers brand? How does the design of Freddy’s Frozen Custard & Steakburgers points of interest Freddy’s cater to what today’s is a family-friendly, fast-casual restaurant consumers are looking for? concept with 271 restaurants nationwide with strong The décor brings to life the America of the late in 30 states. Co-founded in 2002 by Scott 1940s and early 1950s, nostalgic of a post- Redler and Bill, Randy and Freddy Simon, traffic patterns war era of pride and values focusing on unity it opened its first location in Wichita, and quality family time. We also add modern Kan. Menu items are cooked to order and and growth on conveniences like digital menu boards and try served fresh within minutes. We’re known to play a variety of classic tunes mixed with for our craveable steakburgers, Vienna the horizon. Top 40 hits to make it a comfortable dining Beef hot dogs and crispy shoestring fries, experience for guests of all ages.

104 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 ProudProud toto helphelp HopCatHopCat buildbuild theirtheir BrandBrand acrossacross thethe Nation.Nation.

Making the Complex Simple, since 1939 General Contractor Construction Management Design / Build 616.949.2410 / wolvgroup.com

CIRCLE NO. 43 SERVICE WITH A SMILE COMMERCIAL KITCHENS

Walk us through how and why it’s designed the way it is? The building is designed to be a family-friendly environment with features that optimize the guest experience. Through our open-kitchen concept, guests can see frozen custard being churned fresh out of the machines, as well as watch our cooks put together their order from start to finish. Along with booth seating, we have tables that our team is happy to push together to accommodate big groups. We’re designed to be a great dining choice for every day, but also for guests who are looking for a convenient place to gather before or after sports games, birthdays and other celebrations. We also have pet-friendly patio seating available at most of our locations.

Take us through your construction and design strategy. Most of our locations are free-standing buildings between 2,600 and 3,500 square feet with around 100 seats, additional The interior of the restaurants is seating on the patio and adequate parking. We’re designed to provide enough space comfortable for everyone, with and seating for guests who dine in with friends and family as well as for guests who the right balance to make us a are looking to grab a quick bite to eat. family-friendly restaurant. Give us a rundown of the market’s layout. You can typically find Freddy’s near family-friendly venues and regional points of interest with strong traffic patterns and growth on the horizon. We look for areas close to schools and around neighbor- hoods where we can get involved in the community. Highway visibility and accessibility is a plus.

What’s the biggest issue today related to the construction side of the business? The costs of real estate and construction are ever increasing. This focuses our work on finding efficiencies in the building.

Talk about sustainability. What are you doing? A fryer, flat grill, refrigeration and so on are necessities, but we’d like to reduce costs with efficiency. Energy consumption

106 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 44 SERVICE WITH A SMILE COMMERCIAL KITCHENS

is a controllable expense. We watch for by the end of 2017. Freddy’s will open its energy-saving enhancements for both new first restaurant in Mississippi later this year, and existing equipment, and for both new Our focus on expanding our national footprint to 31 states. and mature restaurants. We like to focus on We’re targeting areas across the U.S. automation enhancements for systems like service and where franchise opportunities remain, in- lighting controls and HVAC. cluding the West Coast, upper Midwest and cleanliness, Northeast. We’re always looking for great What do you see as sites in both new and existing markets, and some of your biggest hope to continue making Freddy’s a more opportunities moving ahead? combined with convenient option for area residents. Our restaurants are all currently free-standing buildings, retrofits or end-cap locations, cooked-to-order What trends are you seeing? and so one of the biggest opportunities we Consumers are placing a higher value on have is to explore non-traditional spaces. craveable menu friendly service and clean facilities that combine with great food. Quality food that’s Are you optimistic items, creates cooked to order is always favorable, but it’s about what you see today an even more enjoyable experience when in the marketplace? a unique dining the service is quality, too. Freddy’s resonates with guests across the country, and there’s a lot of potential experience that What’s the secret to creating for growth. a “must visit” restaurant environment today? What is your growth plan? What families value Parking adequacy is important to accom- areas are you targeting? modate crowds who visit during lunch and We’ve opened 35 restaurants this year and and enjoy. dinner hours. We also want to be a conve- have plans to open approximately 20 more nient stop that’s relevant to everyday traffic

108 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Does your project have what it takes?

In today's commercial construction industry, the Being the successful new builds and renovated projects are the ones with every part of the team working in unison to best takes a deliver on time, under or on budget and in sync. From design, to engineering, to building and management, team effort. the best projects feature the best teams. That's why Commercial Construction & Renovation is looking for your team. Our first CCR“ Project Profile Awards” will recognize the best-of-the-best construction projects from the top down with awards for New Construction Project and Renovation Project.

To help select these special projects, we're • Retail • Healthcare building a special committee from our Editorial • Restaurant • Shopping Center Advisory Board to pour through the nominations. After they select the projects, we'll identify • Hospitality • Multi-housing winners (14 in all) in the following sectors: • Federal

So, how do you get your project nominated? Here’s what you Project title: ______need to give us: Location: ______Designer: ______Contractor: ______Deadline to Subcontractors: ______submit form: Number of square feet: ______Nov. 17, 2017 Year started: ______New or Renovation: ______Completion date: ______

Why this project should be nominated? ______CIRCLE NO. 45 ______

Send your nominations forms to David Corson, publisher, at [email protected]. SERVICE WITH A SMILE COMMERCIAL KITCHENS

patterns for guests in the area. The interior of the restaurants is comfortable for We adopted the everyone, with the right balance to make us a family-friendly restaurant. philosophy of What is today’s consumer looking for? treating employees They’re looking for hospitality, cleanliness and quality that combine for experience. What’s the biggest item on your to-do list right now? and vendors as Our biggest to-do item is plan review of the 120-plus sites currently in our family and treating development pipeline. Describe a typical day. customers as A typical day consists of vendor calls, project updates, material testing, and “guests.” Many of responding to questions and requests from our franchisees. We are really a support team for our franchisees and here to assist them as needed. our guests mention Tell us what makes the brand so unique? that they appreciate We adopted the philosophy of treating employees and vendors as family and treating customers as “guests.” We believe that treating one another with respect and the culture of offering extraordinary hospitality is what has helped Freddy’s grow. Many of our guests mention that they appreciate the culture of hospitality in our restaurants. hospitality in our You can always expect prompt service with a friendly smile. Our focus on service and cleanliness, combined with cooked-to-order craveable menu items, restaurants. creates a unique dining experience that families value and enjoy. CK One-on-One with... » Pat Sardo Senior Director of Construction Freddy’s Frozen Custard & Steakburgers

What’s the most rewarding part of your job? What was the best advice you ever received? Watching the guests fill up the restaurant with excite- The best advice about life was from the man who raised ment and anticipation on opening day. me: “Work hard, always be honest and love deeply. Remember your mother and I believe in you.” What’s the best thing a client ever said to you? “Thank you for listening.” What book are you reading now? “Super Brain” by Deepak Chopra, “Alchemist” by Paulo Name the three strongest traits Coelho and I’m re-reading “The Purpose Driven Life” by any leader should have. Rick Warren Empathy, purposeful action, inclusive collaboration and efficient multitasking. How do you like to spend your down time? I always have a home project and like to do them, but What is the true key to success for any manager? have learned not to be a control freak and hire out some Grow confidence in your team, work the plan, listen, com- of the work, so I don’t have to stress about it. I also municate and anticipate that there will be bumps ahead. enjoy a good movie and cooking on the weekend.

110 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 46 n the world of fine wine, there was a time long ago A sense Iwhen those with sophisticated palettes would turn up their nose at the thought of of place sipping an American-produced Pre-construction plan helps build winery visitor center wine. It was harshly referred to

By Jeff Winke as drinking swill.

Then, in 1976, at a prestigious wine competition called the Since the astonishing win that was heard around the world, Stag’s "Judgment of Paris," a 1973 vintage Cabernet Sauvignon won first Leap has continued to produce award-winning vintages and acquire place among 10 top red wines in a blind taste test by leading French other, neighboring vineyards. The winery has grown successfully. wine experts. Positioned seven miles north of Napa on the valley's eastern The winning variety was not only astoundingly good, but it side, Stag’s Leap Wine Cellars is located on a 240-acre estate with astounded the judges when they learned they had selected a wine 90 acres of vineyards. Wine grapes have grown on this land continu- produced in California, by Stag’s Leap Wine Cellars of Napa. The ously since the 1880s. result of the tasting has been described by Decanter magazine as "a Suffice it to say Stag’s Leap has become a go-to destination for victory that put California on the winemaking map, and established the wine elite and hoards of tourists – all wanting to see where some Stag’s Leap Wine Cellars as a global superstar." of the very best wine in the world is produced. To better accommo-

112 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 date guests, the winery needed a larger, multi-use facility for tastings, education and business meetings. Winery management wanted a site for its new $7 million visitor facility that would awe visitors as much as they hope their wine does. The selected site is on the northeast corner of the estate and perched on the side of a hill. It provides vista views of the expansive rows of grape vines, the land and the dramatic Stag’s Leap rock formation as a backdrop – in essence, a stunning view of the terroir. and takeoff technician with John Benward In search of the perfect place Choosing the site Company Inc., Sonoma, Calif. “We knew that A vineyard is often characterized success on the project depends on accurate by its terroir, a French term loosely for the new visitor cost estimates based on detailed, digital translating as "a sense of place" that plans for stripping, grubbing, cut and fill and refers to the specific geographical and center launched structural fill placement.” geological characteristics of grapevine Founded in 1979, John Benward plantations, which help form the unique nine months Company is a Class A general engineering character of the wine. contractor firm providing all forms of site Choosing the site for the new visitor of planning, preparation for construction projects in the San center launched nine months of planning, Francisco North Bay Area – serving Sonoma, engineering and design required before engineering and Napa, Northern Marin and Solano counties. A site preparation could commence. All specialty area is wineries. The company has this for a structure that would be built design required extensive experience and a notable reputation on a constructed ledge that essentially within the California wine industry. extended the hill that houses a network of before site For Benward Company, the project man-made caves that have been used for included site prep for a new visitors center, a years as cool temperature storage. preparation could roadway leading in, and two parking areas – “This is a complicated and complex one for 25 cars and an overflow area, which project,” says Bill Kopling, 3D modeler commence. can accommodate two buses.

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 113 A SENSE OF PLACE COMMERCIAL KITCHENS

Before construction could commence, Benward Company created a comprehensive bid estimate using the data points provided by Stag Leap’s contracted civil engineers. “We used SiteWorks software from InSite to calculate exact take-off and fill quantities and utility quantities for the Stag’s Leap project,” Kopling says. “The software produces graphical construction layouts

“We knew that success on the project depends on accurate cost estimates based on detailed, digital plans for stripping, grubbing, cut and fill, and The big challenge was to extend the site plateau 125 feet (150 feet on the toe end) by adding 22,000 cubic yards of approved “select” fill with plasticity index of 15 or lower to structural fill placement.” meet the geotechnical requirements set by the project’s engineering firm. The building pad – Bill Kopling, John Benward Company Inc. extension is adjacent to the network of man-made tunnels. On the site were 1,200 cubic yards of cave tailings from boring activities to create the cave network that remained when the caves were built. which helped us explain our cost estimates To extend the site plateau and ensure fill stability for the new visitor center would require and provide visual imagery to help quantify construction of a keyway at the base and a series of four benches measuring four-feet high the work necessary to create the project.” by 12-feet wide for the length of the fill plateau. Refining the plan During the planning and design phase of the project, there were numerous changes and refinements to the construction plan. Ben- ward Company was able to adjust quantities and its cost estimates each time with a utility estimating software by InSite SiteWorks. One time the winery’s design team made some major changes and Stag’s Leap management wanted to see updated costs for the next budget round due in a few days. “It was a lot of work and I literally had about 16 hours to produce everything to a very detailed level," Kopling says. "The software helped me pull a rabbit out of the hat that day.” The software’s overlay feature accommo- dated updates to the subgrade and provided 3D views of the site as it developed – something that was not lost on Kopling and his team. “A key benefit is that it helped us explore options that without it can be cumbersome and time consuming to complete.” CCR

Jeff Winke is a business and construction writer based in Milwaukee. He can be reached through [email protected]. CIRCLE NO. 47

114 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 »CCRS 2018 SPONSOR CIRCLE NO. 48 Class is in session Floorcovering distributor takes education to the next level By Ron Treister

he climate of American business is ever Today's big questions include: • Are industry professionals up-to-date on the myriad benefits changing. And the commercial construc- offered by the latest and greatest flooring materials? tion sector is no exception. Whether it’s • Are they just as knowledgeable about how to install and T maintain these products? a builder, developer, architect or whomever, the • Are architects and designers being taught as much about product performance as they are about aesthetics? effective selection of flooring material must • Are flooring covering sales personnel being educated on how be based on appropriate product knowledge, best to impart the above-mentioned benefits to their customers? and successful flooring contractors must be The obvious answer to all of these questions is easily recognized by a ubiquitous slogan from a TV advertising campaign that ran equipped with tomorrow’s skills. This will posi- years ago. Sy Syms, the discount clothing retailer, hit the nail on the head with this poignant catchphrase: "An educated consumer is our tively impact overall industry economic growth. best customer."

116 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Clearly, education is key within the floorcovering arena. Whether it’s a no-brainer. But we want even The next questions: Whose responsibility is it to conduct cogent builder, developer, more. Internally, we want as many training sessions to ensure that product, once installed, will perform architect or people as possible within our as expected? Who has to make sure their contractors are using to- organization to understand what morrow’s installation techniques, not yesterday's? Who has the very whomever, the we’re selling, what benefits are big responsibility to do whatever it takes to inform all key players effective selection offered by these materials… to about the new products they’re bringing to market? of flooring material learn as much as they can." Today, one very large, full-line, flooring distributor has taken must be based For example, if somebody ownership of this leadership role, bringing it to the next level. The on appropriate calls into The Belknap White Belknap White Group doesn’t just want to dabble in offering educa- Group's shipping department to tional programs. “We want to embody it,” says Bill Prescott, the firm’s product knowledge, track an order for a certain type of executive VP of sales. and successful hardwood flooring, he believes “I’ve always said even though education can be expensive flooring contractors the service person fielding the with all the peripherals that go with it," says Santiago Montero, the must be call should know not just the flooring industry icon and former editor/publisher of Floor Covering equipped with SKU and/or the tracking number, Weekly. "I’ll never understand those who won’t invest in it because but the specific product, too. they’re afraid that employees who’ve benefitted by these programs tomorrow’s skills. "And they should be able to talk will leave. I clearly believe that it’s better to train personnel and risk about it, if need be,” Prescott says. losing them, than not training them and have them stay on as a Many of the BWG training sessions are held on-site at their moderate worker at best.” various locations throughout the northeast. Sometimes the compa- Bill Prescott’s beliefs mirror those of Montero in that he wants ny hosts them independently and, at other times, they’re done in his salespeople to be quasi-experts on what they’re selling. “That’s a conjunction with major suppliers.

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SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 117 CLASS IS IN SESSION

The gamut of these educational events “For example, when conducting a can range from new product introductions to hands-on workshop for gauged porce- training contractors on cutting-edge instal- lain tile panels, not only can our product lation techniques. Prescott stated that these representative be teaching there, but also could involve as little as 10-12 “students” or representatives from other suppliers such as as many as 80-90, depending on location providers of adhesives, cutting materials and and focus. other tools related to this type of material,” A major supplier to BWG is Crossville Prescott says. “We’ve conducted a number Inc., the Tennessee-based manufacturer of of off-site sessions… at times with up to 40 porcelain tile materials. The emergence of people in attendance.” gauged porcelain tile panels the last few BWG has a diverse product portfolio years has been huge. With very little main- to say the least. When asked which cat- tenance needed and priced less than the egory of material presently demands the natural stone it resembles, these panels are most education, Prescott says it's "luxury lightweight, durable, and suitable for walls, vinyl tile." “There are different thicknesses which affect product performance and how the product is to be installed," he says. "The digital technology which gives each product its ‘look’ continues to be upgraded… and, these upgrades mean benefits and thus, must be taught to the industry. People need to know about click LVT: where to use it; where not to use it. It’s up to us to disseminate this information. The more LVT evolves, the more innovative the installation procedures must be.”

For the commercial sector, there are so many more considerations that must be addressed before any floor product is specified. These include disseminating an abundance of knowledge relating to: backsplashes, countertops, interior/exterior cladding and a host of • Durability • Resilience other residential and commercial design projects. • Appearance continuity • Performance specification Mark Shannon, Crossville’s executive VP of sales, says that the • Ease of cleaning • Sound absorption key is that both the companies fully understand the future of this • Impact resistance • Slip resistance futuristic, problem-solving material is very bright. • Chemical/heat resistance • Load-bearing “The people at Belknap take education seriously,” Shannon • Colors/patterns • Low VOC emission says. “They’re not afraid to talk to us about anything. And this in- • More... cludes how best to structure our joint education programs. We know they want to improve the marketplace, and cherish the opportunities The task to educate most everyone within his or her sphere of working together with them around the country at their various types influence is demanding. But Belknap White knows that a compre- of workshops.” hensive education program benefits many. Product knowledge and Prescott says these cross-country training sessions focus subsequent acceptance help not just their company, but also the on contractors, contract dealers and the architectural and design entire flooring industry, grow exponentially. community, too. Many times, while being organized by BWG, the The overall mantra behind BWG’s training events stems from “instructors” may be a team of experts from different companies, one mindset: “What can we do to improve our services and further each offering their unique expertise. add value to you today? CCR

Ron Treister is President/Founder of Communicators International, Inc., a marketing communications firm headquartered in Jupiter, Fla. For three decades, his firm has worked with major accounts focusing on the commercial construction sector. He may be reached at: [email protected]

118 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 FALL 2017

ALSO COVERING LOCAL, STATE & REGIONAL PROJECTS AND FACILITIES SUPPLEMENT

Gary Kramer, Certified Federal Acquisition Professional So you want to be in the federal construction game? A government contracting officer shares his insights on what's out there

ALSO: A special supplement to: U.S. Military Academy’s new cadet barracks honors for one of its own So you want to be in the federal construction game?

A government ity. State. Regional. Federal. There are contracts contracting officer out there for contractors interested in getting into shares his insights on C the game. But it is a different game. That's the what's out there first thing that Gary Kramer will tell you.

As a Certified Federal Acquisition Professional, Kramer has miles of trails. There are myriad historical and cultural sites, from old served as a contracting officer at the Santa Monica Mountains movie ranches to Native American centers. National Recreation Area since 2009. Located in Los Angeles and Kramer landed at Santa Monica Mountains National Recreation Ventura counties, the Santa Monica Mountains National Recreation Area after serving as the contracting officer at the NASA Manage- Area is the largest urban park in the United States. ment office, located at the Jet Propulsion Laboratory in Pasadena. Hidden in plain sight from Los Angeles, the Santa Monica Along with administering, negotiating and issuing subcontract Mountains offer easy access to surprisingly wild places. Visitors can agreements with commercial and DOD customers, he managed JPL experience the famous beaches of Malibu or explore more than 500 construction and facility contracts.

120 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 tains more than 67,000 structures spread across 417 sites, which account for more than 50 million square feet of constructed space, such as visitor centers and historic structures. There are more than 4 million acres of maintained landscapes (campgrounds, battlefields, etc.), 17,000 miles of trails, and more than 3,000 utility systems.

What are some of the projects you're working on? NPS is designing new facilities and renovating existing buildings to operate in a much more sustainable manner and working to reduce the overall environmental impacts of its operations. As part of this effort, we work with commercial firms, many of which are small businesses’ to fulfill our goal of maximizing environmental sustainability and reducing our impact on the environment. This approach creates an abundance of opportunities for companies looking to work with the NPS. NPS issues all bids and requests for proposals through the federal government's electronic business portals. All federal procurement opportunities over $25,000 are posted on the Federal Business Opportunities websites at FedBizOpps.gov and FedConnect.net. NPS works with more than 5,000 businesses to provide high-quality visitor experiences, ranging from lodging to recreational tours, through concession contracts and commercial use authorizations.

So there are lots of opportunities? There are. Each year, the Department of the Interior, under which NPS is housed, awards billions of dollars of prime contracts for supplies, equipment, services, concessions, architecture, engineering and construction projects. Businesses can take advantage of these opportunities electronically, by first obtaining a Dunn and Bradstreet number and then registering the business at sam.gov. NPS offices So, when questions about getting into the federal construction game work with the Small Business Administration (SBA) to help locate arise, Kramer is always happy to shed some light on the topic. Federal qualified small businesses. Construction sat down with him to get his thoughts on the process. These businesses include small disadvantaged businesses, women-owned small businesses, “HUBZone” businesses, and ser- What type of opportunities should project managers vice-disabled veteran-owned small businesses, which may be able be looking for at the National Park Service? to perform under direct contracts with the government, or through The National Park Service (NPS) offers small businesses a great deal subcontracting opportunities. of contracting opportunities. NPS has buildings to construct, roads Generally speaking, each contract that has an anticipated to pave, wastewater treatment plants to operate, and leaky roofs to dollar value exceeding $3,500 but under $150,000 is automatically repair. NPS offices purchase furniture, vehicles, office equipment and reserved exclusively for small businesses. Qualifying as a small a host of other products. business is determined by standards matched to North American Purchasing is integral to all aspects of government operations Industry Classification System (NAICS) Codes. from simple purchases, such as paper, in support of our office This identifies the largest size that a business (including any functions, to more complex purchases, such as fire suppression subsidiaries and affiliates) may be to remain classified as a small systems, the repair of roads, rehabilitating its existing structures and business for SBA and federal contracting programs: www.sba.gov/ constructing whole building systems for new parks. sites/default/files/Size_Standards_Table.pdf. Additionally, a large portion of Federal dollars at NPS are spent on services from janitorial through landscape maintenance to engi- Where are some of the biggest opportunities? neering services. NPS also issues solicitations for a great deal of for NPS makes every reasonable effort to maximize the use of green ADA construction projects at the nation’s park sites. procurement and bio-based products. Many opportunities come by promoting environmental sustainability and building and repairing NPS sites are the largest in the country, right? structures that minimize our carbon footprint. Yes, NPS efficiently manages the largest number of constructed assets At the Santa Monica Mountains National Recreation Area, we of any civilian agency in the Federal government. It operates and main- have made great achievements in this area. In 2009, we worked with

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 121 FEDERAL CONSTRUCTION • THE FC GAME

the SBA to award a $2.4M contract to build a new 3,200 square What's a typical day look like for you? foot Student Intern Center at the Diamond X Ranch in Calabasas, It's a multi-faceted day. It often involves reading up on current acqui- CA. This project was nationally recognized for its sustainable design. sition policy and updates to federal regulations. Much of this reading The intern center funding came from the American Recovery and focuses on US Code, FAR, Internal DOI Policies, the Department of Reinvestment Act of 2009 and was completed in 2010. Labor wage determinations updates, affirmative action policy, and At another construction project in the park, we have achieved various SBA updates, to name a handful. LEED Platinum and “net zero” certified green building designations Then, of course, there is the management of numerous with new construction of the Anthony C. Beilenson Interagency contracts and interagency agreements at five different national park Visitor Center, located at the historic 588-acre King Gillette Ranch in sites located in the Pacific West Region, along with the administra- Calabasas. The visitor center project included the rehabilitation of an tive and federal data reporting requirements that accompany these existing 1920’s 6,000 square foot building and the construction of a contracts. As one can imagine, it takes a great deal of effort. new 1,000-square foot restroom structure. March through September of each fiscal year is our heavy The project also included a new 50-stall parking area, entry plaza, contracting period. Much of those months are occupied with solicit- paths and related site work. It received a total of $9.5M in interagen- ing new contracting opportunities, awarding contracts and com- cy construction funding. In 2017, we completed a nearly $500,000 municating frequently with project managers, contracting officers’ renovation of the historic Peter Strauss Ranch in Agoura Hills, Calif. The representatives (COR’s), division chiefs, budget analysts and fellow ranch’s main house received several structural and ADA upgrades. contracting personnel. There is never any lack of activity taking place The contract was awarded to a contractor who received the in the world of federal contracting. project by again working with the SBA. Additionally, over the past When time allows, I like to get out into the parks and see the few years we have installed several photovoltaic (PV) systems in both projects that I am involved with. new and existing structures. What's the biggest item on your to-do list right now? A lot of people might find lighting The largest priority is to fairly compete and award contracting oppor- sustainability an interesting opportunity. tunities that are available to the public. These procurements range in Yes. We have placed hundreds of solar panels on structures through- variety. But all center around procuring the best deliverable that can out the park. Additionally, we have incorporated LED lighting into new be provided to the NPS from businesses who desire to work with us buildings and have replaced traditional incandescent and fluorescent and have the capability to meet our needs. Many small businesses bulbs with the high efficiency LED’s. seem to keenly fit the bill. We have also moved toward highly efficient HVAC systems The best way to break into federal construction is to monitor the being used in the park structures. Skylights have also been incor- opportunities that are constantly being posted on the government’s porated into several of our buildings. Each of these efforts involves portals such as FedBizOps.gov. Businesses should not hesitate to contact contracting out for supplies, services and construction. a contracting specialist and introduce yourself and your organization.

122 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 Are you optimistic about what you see ahead? doing business with the government in ways we had never previously Yes. Opportunities in the federal contracting arena will continue to be imagined. From the perspective of a contracting officer, this new available in great numbers. At the NPS, we have had the great fortune approach to doing business in the digital age has been positive. of working with some of America’s best companies, large and small. So many of the organizations we work with provide us with What's the most rewarding part of you job? great products and services and are innovative in their approaches in It's awarding contracts to small businesses that have never pre- how they provide them to us. Working in contracting gives me a won- viously worked with the government. Presenting opportunities to derful insight into American innovation and how companies are able these businesses and seeing them come to fruition creates a great to adapt to our changing needs, in a rapidly changing world. There sense of pride. has been a seminal movement toward automation and any company wishing to work with us must embrace that. What's the best thing a contractor said to you? From the solicitation through final payment, it is electronically It was thank you. He said that contracting with the government had performed by the click of a mouse. Small and large companies are made a huge difference in his business. FC A day in the life

To get a feel for what a project manager government with its requirements for public benefit because less energy is does on the federal construction side, a variety of supply, service and con- getting used. we asked J. Colter Chisum, P.E., the struction contracting and deliverables. chief of facilities management at the Most opportunities are both announced What do you see as some of your Santa Monica Mountains National Rec- and solicited electronically through biggest opportunities moving ahead reation Area, to take us along for a day. FedBizOps.gov and FedConnect.net in the federal construction market? Construction will continue to grow and Are there any difference between What's the biggest issue today re- more federal entities will be contract- what a project manager does on lated to the construction side of the ing for service formerly performed by federal and commercial projects? business on the federal side today? federal staff. More custodial, HVAC and The fundamentals of what a project The biggest issue is that soft funds or other maintenance services. manager does on a federal project and project funds are increasing while base a commercial project are the same. funding or funding that can be used to What trends are you seeing? The two largest difference is that the hire federal staff is decreasing. Federal More and more services going to contract. procurement authority is separate from project managers are having to do the funding authority and the type of more with less. That trend looks as if it What is today's consumer funding for the project almost always will last at least a few more years. looking for when they visit has special reporting requirements. national park sites? To remain fully transparent all fund Talk about sustainability. What things People are looking for the experienc- sources used on federal contracts have are the government looking at today? es they have seen in movies, TV and regular reporting intervals and a thor- All NPS projects for new buildings social media. With 417 park sites that ough spending close out requirements. target a LEED silver or better rat- are all unique, people are looking for Another thing is that almost all of the ing. We also pursue Energy Savings an endless amount of things. They federal funds used in construction expire. Performance Contracts. With those we are looking to see their first bear in Most projects must be awarded within perform an energy audit then contract Wrangell Saint Elias, connect with our one to two years of receiving funds. with a vendor to construct energy country’s fallen soldiers at the Korean Project managers must also provide savings features (LED lights, new HVAC Was Memorial, show their kids the and thorough and transparent report on systems, PV systems, more efficient sites where the Wright Brothers con- a contractor’s performance. The contrac- wastewater treatment facilities, etc.). structed the first flying machines, or tors always get to see their report and The vendor then receives the having an exciting adventure paddling can protest any negative reviews. funds from the energy savings for a the grand canyon. 10- or 20-year term. The ESPCs are The National Parks capture the sto- What types of opportunities great because private industry benefits ries of our county's history and provide should PMs be looking for? economically, the government gets to protection and access to some of the There will be continued opportunities do projects it might not have all of the most beautiful natural places on earth. for federal contractors to provide the funding for, and the environment and

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 123 124 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 U.S. Military Academy's new cadet barracks honors for one of its own With By JoAnne Castagna

honorouglas Melville of New York City was Dvery close with his late Uncle, U.S. Air Force general officer Benjamin Oliver Davis, Jr. He smiles as he remembers the lessons he learned from West Point’s first African-American graduate of the 20th Century. Davis was a military pioneer during a time of racial segregation.

“My uncle said the wheels of justice turn slowly," Melville recalls. "Things are going to take time, take generations and take lives to get changed and implemented, but Front exterior of Davis Barracks under construction. you need to stay determined and dedicated U.S. Military Academy West Point. Credit: Daniel toward those goals.” Desmet, Public Affairs, New York District.

SEPTEMBER : OCTOBER 2017 — COMMERCIAL CONSTRUCTION & RENOVATION 125 FEDERAL CONSTRUCTION • WITH HONOR

Melville, Chief Diversity Office at TBWA\ “The barracks stands where there North America, is witnessing this change used to be a large rock hill," says Catherine in action this century as the U.S. Military Scott, New York District’s Team leader. "To Academy names a new Cadet barracks after make way for the building, we blasted and Benjamin Davis, who was selected for what removed 60 feet of solid rock from the top he stood for. “My uncle made sure to instill of the hill. This is enough material to fill a in me that as I go through my professional football field 32 inches high. We then hauled career that it was important for me to take approximately 150,000 cubic yards of this what I learn and make the path easier for rock to off-site locations, all done from a those that come after me.” restricted project site surrounded by historic Davis lived his words. He had a structures occupied by over 4000 cadets.” life-long love of flying and became the The first floor of the barracks consists commander of the World War II Tuskegee of mechanical rooms and space for a Airmen, and soon after became one of the chiller plant that will provide air-condi- first African Americans to receive military tioning to neighboring existing barracks. aviation wings. He also helped create Above there is a mezzanine level on the policies that opened doors for other African West side where there are cadet storage Americans in the military. and trunk rooms. And above that are floors Davis Barracks was designed and U.S. Air Force general officer Benjamin two through six, which are dedicated to constructed by the U.S. Army Corps of Oliver Davis Jr. Credit: USACE. the dormitories. Each dorm will house two Engineers, New York District’s contractor to three cadets who will have access to Walsh Construction Company of Chicago The structure is restrooms and laundry rooms. and its subcontractor, Clark Nexsen. The An architectural highlight is its central sprawling, six-floor structure contains modern, but you light well. “There is a large 17-foot square enough floor space to house five football wouldn’t know it by skylight on the roof and a large open area on fields and sits in the Central Area of the each of the floors below," Scott says. "This main campus which was designated a looking at the exterior. central well space allows natural sunlight to National Historic Landmark. The building was illuminate the common area. The aesthetic When Melville was informed about design will provide an open feeling for ca- the building dedication, he was invited designed to maintain dets when they gather in the study rooms or to the Academy. “A historian showed me the look of the rest of collaboration rooms on each floor. A similar around. At one point, I turned around and skylight is located above each of the two there were gentlemen wearing hard hats the historic 200-year main stairs at each end of the building to and yellow vests and they said we are old campus. provide similar lighting.” from the U.S. Army Corps of Engineers “The Army Corps showed me each of and they wanted to show me the building. the barracks, and explained how the heat and They put a hard hat on me and told me air conditioned floors work," Melville says. "It that they wanted me to see, touch and is the first barracks to have air conditioning.” feel the Davis Barracks.” Scott says they are using an innovative Melville was shown every aspect of the method to control the climate in the cadet structure from where rock was blasted to rooms through plastic tubing that was installed make room for the barracks to the interior of in the concrete floor slabs. "This tubing will the cadet rooms. provide radiant heating during the winter Mathew Ludwig, New York District’s months as well as radiant cooling during the Military Program Chief at the time, walked summer season. While radiant heating has Melville around. “He was impressed with the become more widespread and popular in detail and stated on numerous occasions recent years, using the same tubing to cool the that he was honored to be part of ‎the event ambient space is a relatively newer technique.” and thanked everyone who had a hand in It works by circulating heated water the facility,” he says. through tubing in the floor, she says, while during the cooling season the radiant system At first glance... works very much the same way, except the Melville first observed where solid rock was cut water is chilled and circulated through the for two years to make space for the building. same tubing.

126 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CSB’s BOLLARD EXPERTS WORK WITH ARCHITECTS AND ENGINEERS THROUGHOUT THE ENTIRE DESIGN PROCESS

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This is one of several ways the building is energy efficient. Thirty “The building was designed in the military gothic revival percent of the building’s hot water is being delivered through a solar architectural style to blend in with the adjacent historical structures hot water system that was built on the barrack’s roof. located in the Central Area of the Academy,” Scott says. All of this is being done in order that the Army Corps can The design includes granite surface covering on the exterior achieve the U.S. Army’s requirement of Leadership in Energy and En- walls and gothic arches. vironmental Design (LEED) Silver certification. These energy saving features will save taxpayers approximately $44K annually. This way up... The structure is modern, but you wouldn’t know it by looking at There are also secured entryways that extend the width of the struc- the exterior. The building was designed to maintain the look of the ture and allow a way out to egress from the north formation area to rest of the historic 200-year old campus. the south side of the building. In addition, there are parapets, where the roof meets the walls along the roof perimeter that were designed in a defensive battlement style and include concrete crenels, open space, and cast stone lintels and cap stones. Scott says a significant volume of granite was required for the façade and a pedestal structure below the building – 121 million pounds to be exact. This is equivalent to 10,083 elephants, each weighing 12,000 pounds.

“It’s not just granite, it’s not just wiring, it’s not just glass and steel, it’s

Douglas Melville speaking at the Davis Barrack’s Dedication actually a real person Ceremony. Credit: USACE, New York District, Public Affairs. who lived his entire life putting it on the line and making it out in the end.”

– Douglas Melville, Chief Diversity Office, TBWA\North America

Maintaining the historic look of the barracks is important. If a piece of granite breaks off it’s fixed. “They showed me the computer program they have that tells them what type of piece broke off so that it can be replaced and reset,” Melville says. Melville is amazed at what was created in his uncle’s name. “He has a monument in his name that stands taller than the others, in the center of the campus and is the last barracks to be built in our lifetime and maybe in our children’s and grandchildren’s lifetime at the U.S. Military Academy, West Point.” Melville says this is a man's life work. "It's not just Douglas Melville (Right) and New York District Commander, Col. granite, it's not just wiring, it's not just glass and steel, David A. Caldwell at the Davis Barrack’s Dedication Ceremony. it's actually a real person who lived his entire life putting Credit: USACE, New York District, Public Affairs. it on the line and making it out in the end.” FC

Dr. JoAnne Castagna is a Public Affairs Specialist and Writer for the U.S. Army Corps of Engineers, New York District. She can be reached at [email protected].

128 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 51 PROJECTSPROJECTS •CCD 130 F Commercial ConstructionData MEDICAL: MUNICIPAL/COUNTY: EDUCATION: HOSPITALITY: RESIDENTIAL/MIXED USE: RETAIL/STORES/MALLS: RETAIL/RESTAURANTS/QUICK SERVE: J.M. Tawes Careerand Technology Center School of Engineering Research Building School ofEngineeringResearchBuilding United Medical Center - Entry Lobby & Lobby& United MedicalCenter-Entry Physical Therapy/Outpatient Therapy Physical Therapy/Outpatient Virginia Commonwealth University - Virginia CommonwealthUniversity- Washington Global Trade Center COMMERCIAL CONSTRUCTION &RENOVATION — South County Police Station and South CountyPolice and Station National Foreign AffairsTraining National Arlington Elementary School- Arlington Elementary Baltimore CityPublicSchools Stone RidgeMedicalCenter Dairy QueenGrill&Chill Dairy Center ChildCareFacility Charley's PhillySteaks .Commercial Construction&Renovation Formoreinformation, visitwww.cdcnews.com. ofCommercialConstructionData,is presentedasaservice aproductof ollowing isabriefreportonnewcommercialconstructionprojects. The information Animal Services FacilityAnimal Services King Street Hyatt Centric King StreetHyatt Dash InStore#419 Food Lion#1624 PROJECT NAME AutoZone #6473 Charleston Edge CitizenM Hotel The Oxford Five Below Starbucks

Fredericksburg, VA Virginia Beach,Virginia VA Owings Mills, MD Washington, DC Washington, DC Washington, DC New Castle, DE Charleston, WV Hyattsville, MD Lake Ridge,Lake VA Baltimore, MD Alexandria, VA Richmond, VA Westover, MD Oxon Hill, MD Arlington, VA Tysons, VA Fairfax, VA Aldie, VA CITY SEPTEMBER :OCTOBER2017 $800,000,000.00 PROJECT VALUE $20,000,000.00 $30,000,000.00 $25,000,000.00 $75,000,000.00 $30,000,000.00 $36,000,000.00 $86,000,000.00 $41,000,000.00 $1,500,000.00 $1,000,000.00 $8,000,000.00 $2,000,000.00 $4,000,000.00 $4,500,000.00 $700,000.00 $300,000.00 $500,000.00 $50,000.00 1,700,000 215,000 350,000 104,000 125,000 38,935 13,310 66,930 17,900 61,000 33,656 88,831 95,718 SQ. FT. 4,815 7,000 3,470 8,568 2,463 500 CONSTRUCTION TYPE CONSTRUCTION Addition/Renovation Addition/Renovation Addition/Renovation Addition/Renovation Addition/Renovation New Construction New Construction New Construction New Construction New Construction New Construction New Construction New Construction New Construction New Construction New Construction Remodel Remodel Remodel START DATE Q4 2017 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q2 2018 Q3 2018 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q1 2018 Q2 2018 Q1 2018 Q2 2018 Our Best Lead Management Solution

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132 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 COMMERCIAL CONSTRUCTION & RENOVATION PEOPLE 2018 SCHEDULE: February: Atlanta

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1. Publication Title: Commercial Construction & Renovation Fast Signs...... 29...... 17 2. Publication Number: 2329-7441 3. Filing Date: September 27, 2017 Fisher Architecture...... 64-65...... 32 4. Issue Frequency: Bi-Monthly 5. Number of Issues Published Annually: 6 FPL...... 19...... 14 6. Annual Subscription Price (if any): $50.00 7. Complete Mailing Address of Known Office of Publication (Not printer): 358 Aviemore Lane, Suwanee, GA 30024 Contact Person: David Corson, Telephone: 678-765-6550 Fulcrum Construction...... 59...... 30 8. Complete Mailing Address of Headquarters or General Business Office of Publisher: 358 Aviemore Lane, Suwanee, GA 30024 The Garland Company, Inc...... 13...... 9 9. Full Names and Complete Mailing Addresses of Publisher and Editor: Publisher: David Corson, 358 Aviemore Lane, Suwanee, GA 30024 Editor: Mike Pallerino, 1520 Dawn Valley Trail, Cumming, GA 30040 Georgia Printco...... 97...... 41 10.Owner: David Corson, 358 Aviemore Lane, Suwanee, GA 30024 11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None GGS Partners...... 114...... 47 12. Not applicable 13. Publication Title: Commercial Construction & Renovation Grab Maintenance Services..... 107...... 44 14. Issue Date for Circulation Data Below: July/August 2017 15. Extent and Nature of Circulation Honeywell...... 27...... 16 Average No. Copies No. Copies of Single Each Issue During Issue Published Lakeview Construction, Inc...... 9...... 7 Preceding 12 Months Nearest to Filing Date

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134 COMMERCIAL CONSTRUCTION & RENOVATION — SEPTEMBER : OCTOBER 2017 CIRCLE NO. 54 PUBLISHER 136 PUBLISHER’S PAGE “W hit theSoutheastandGulfCoastregions, stormseasonarrived. any waywithoutthespecificpermission ofthepublisheroreditor.any paid envelopeisincluded. Articles cannotbereproducedin inCommercialConstruction &Renovation appearing manuscripts, orartwork. photographs willonlybereturned if aself-addressed, Unsolicitedmaterials postage- those of the editors or publisher. is not responsible for unsolicited Commercial Construction & Renovation arenot necessarily opinions expressed by authorsand contributors to Commercial Construction & Renovation (ISSN2329-7441) ispublishedbi-monthlybyF&JPublications,Commercial Construction&Renovation LLC. The Where thetoughreside COMMERCIAL CONSTRUCTION &RENOVATION — thing today. ofhurricanes And asaslate going.” stillmeanssome- The oldsaying hen thegoinggetstough, thetoughget by DavidCorson lives, itbrought out plate tosendhelp. the bestinpeople. stepped up to the stepped uptothe caused massive caused massive destruction and destruction and disrupted many disrupted many for help, people Without asking Without asking the hurricanes the hurricanes in other states in otherstates SEPTEMBER :OCTOBER2017 Even though Even though Suwanee, GA30024. offices. POSTMASTER: SendaddresschangestoCommercialConstruction&Renovation, P.O. Box 3908, Aviemore Lane, Suwanee, GA. 30024. Suwanee, Periodicals paidat postage GA. 30024, andadditionalmailing singlecopies$25. airmail; International $290 International PrintedinU.S.A. office of publication: Known 358 Subscription: 1year, $50inU.S., CanadaandMexico;singlecopies, $10. 1year, surface; $190International 2018, Beach, ourSummitinDaytona at Fla. ahead. We hopeto seeyouJan. 10-12, last quarterof2017andintotheNew Year needstobedoneinanemergency.and what peopleknowrightfromwrong,nice toseethat tosendhelp.stepped uptotheplate help,out askingfor peopleinotherstates lives, itbroughtoutthebestinpeople. With- massive destructionanddisruptedmany doeshelpinadisaster. really penny Every theshelteranddeliveredfood. for nations onFacebook,message do- wecollectedfood needed food. Onceagain, afterasimple flowing withlostanimalsfromstormsthat and helpfindthemagoodhome. pick upthreeofthefive-month-oldpups, Rescue volunteer, tomeetherand offered out anSOSonFacebook. Inn hotelroomjustnorthof Atlanta. Shesent had puppieslivinginacrampedHampton One ofthemwasaladyfromFloridawho storm’s affected. thestates leaving by path caughtinHurricaneHarvey’severybody path. armadaofboats.Cajun Navy and And anyone Coast Guardandlet’s about notforget The sponders. Powercrews. Guard,The National from alloversprungintoaction. Firstre- areas. As soonasthestormspassed, people came throughinallofthesedevastated lines. Fewwerespared. knocked downtreesandblewoutpower uswithtropicalstormwindsthat clobbering ofHurricaneIrma,took ablowfromthefury We wishyoumuchsuccessinthe amproudtobean I really American. With alltheturmoilinworldtoday, it’s Even thoughthehurricanescaused There wasalsoaanimalshelterover My wife, an Angel’s Among UsPet the whoescaped There weremany But asusual, true American Patriotism Even Atlanta, hoursfromthecoast, four CIRCLE NO. 55 CIRCLE NO. 56 INSIDE THIS ISSUE: RCA Members Answer the Call...... pg 2 President’s Message...... pg 3 Giving Back – How RCA Members RCA Sustaining Sponsors...... pg 8 are Improving Their Communities.... pg 2

WINTER EDITION • 2017 NEWSLETTER Top Construction Students Receive RCA Scholarships Following a national call for applications and a blind review of Scholarship criteria include enrollment in a construction management or candidates by RCA’s Scholarship Committee, 15 construction management related program, rising junior or senior, attending school full-time, a major GPA students were awarded scholarships of $1,500 for their fall 2017 semester: of at least 3.25, and an overall GPA of at least 3.0. Applicants are required to • Justin Adams, Texas A&M University submit a letter of reference and a personal statement that addresses how the • Michael Boylan, Clemson University Retail Contractors Scholarship will enable them to achieve their goals, what • Hunter Bullock, Mississippi State University sets them apart from their peers, their undergraduate academic goals, and their • Ryan Crookston, Brigham Young University ideal career. Complete applications are reviewed and scored by the Scholarship • Alex Harris, Ohio State University Committee, comprised of Board members and Advisory Board members. • Matthew Holtschneidet, The Catholic University of America Aaron Rustem, who is entering • Johna Jones, Philadelphia University his junior year at Ferris State University • Corey Katzmann, The Catholic University of America of the Construction Management • Matthew Mayo, Ohio State University Program, exemplifies the type of • Samuel Reading, Boise State University student RCA recognizes with these • Jonathon Riley, University of North Florida scholarships. A native of from Mason, • Aaron Rustem, Ferris State University MI, before enrolling at Ferris State, • Nathan Sterns, Kansas State University Aaron achieved the rank of Eagle • Austin Tebbe, Ohio Northern University Scout, was in the National Honor • Julia Tisdale, Ferris State University Society, and played varsity football and baseball. During his junior and senior Chad Lexvold, a senior construction management major at Minnesota State years of high school, he completed University Mankato, was awarded the Christian Elder Memorial Scholarship Scholarship recipient Aaron Rustem the Capital Area Career Center’s for the second year in a row. The scholarship was established in 2008 in memory Construction Technology program. of Christian Elder, who died in 2007 at the age of 38. Christian was a project At Ferris, he joined the Associated Construction Students (ACS) manager with Elder-Jones, Inc., a charter member of the RCA. The scholarship is organization, serving as the community service chair and currently as Vice awarded to only to students at Minnesota State University Mankato. President. As the community service chair, he helped establish a relationship between ACS and the Mecosta County Habitat for Humanity. Aaron has completed two summer internships, and is using those experiences to determine whether he wants to pursue a path as a project manager or a project superintendent. RCA is proud to support the future construction leaders of tomorrow. Our efforts are possible with the support of our members. We would like to thank the following RCA members made a contribution to the Scholarship Fund in FY17 (May 2016-April 2017):

$1,500 and above $500 Elder-Jones, Inc. Commonwealth Building, Inc Triad Retail Construction EMJ Corporation Fred Olivieri Construction $1,000 Company Retail Construction Services, Inc. Lakeview Construction, Inc. Shames Construction Company Royal Seal Construction, Inc. John and Sherry Elder with Chad Lexvold at the Minnesota State Thomas-Grace Construction, Inc. Schimenti Construction University Mankato scholarship awards ceremony. Weekes Construction, Inc. Company, Inc. Westwood Construction, Inc. RCA’s Intern Scholarship was awarded to Dominic Ciancio, a student Woods Construction, Inc. Up to $499 University of Missouri-Columbia who interned for William A. Randolph, Inc. Intern Desco Professional Builders, Inc. Scholarship recipients must meet the same criteria as others, but be nominated $750 Eckinger Construction Company specifically by a RCA member company following completion of an internship Healy Construction Services, Inc. Trainor Commercial with that company. Construction, Inc.

To make a contribution to the RCA Scholarship Fund, contact the RCA office at [email protected].

RCA’s mission is to promote professionalism and integrity in retail construction through industry leadership in education, information exchange, and jobsite safety. NEWSLETTER

RCA Members Answer the Call Giving Back: How RCA In early September, RCA put a call out to its members to help those affected by Hurricane Harvey. Tony Annan, President of Warwick Construction in Houston, TX, offered to collect and distribute wet/dry shop vacs, shop fans, Members are Improving and dehumidifiers to local residents who desperately need help. The response was overwhelming and RCA members came through in a Their Communities big way. Warwick’s staff were able to deliver multiple loads of equipment to Houston-area residents in desperate need. Royal Seal Construction, Inc. Many thanks to Tony Annan and Warwick Construction for conceiving and Members of the Retail Contractors Association are high caliber retail coordinating the drive and to all of the generous RCA members that answered contractors united to provide a solid foundation of ethics, quality, and the call. This is an amazing example of the RCA spirit! professionalism within the retail construction industry. But our members are not just building stores around the country; they are also giving back through Just ONE day of a variety of public service efforts. In this feature series, we share how our deliveries to the members are making a difference in their local communities. Warwick offices. “The true meaning of life is to plant trees, under whose shade you do not expect to sit.” – Nelson Henderson

A common thread runs through the offices at Royal Seal Construction in Bartonville, TX: generous, kind-hearted people. Since our world and our communities have no shortage of people in need, Royal Seal has chosen several worthy organizations (Continued on page 6 )

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2 WINTER EDITION • 2017 ADVISORY BOARD Chuck Barnes - Spinoso Real Estate Group Jeffrey D. Mahler - L2M, Inc. Ken Christopher - LBrands Jason Miller - JCPenney Company Mike Clancy - FMI Steven R. Olson, AIA - CESO, Inc. Craig Hale, AIA - Kristen Roodvoets - ALEX AND ANI President’s Message HFA - Harrison French Associates Brad Bogart, CDP, President, Bogart Construction, Inc. COMMITTEE CHAIRS Happy fall to all! I hope business is good and your EDUCATION/CAREER SAFETY family summer vacations were successful! DEVELOPMENT COMMITTEE Robert Moore The RCA Board recently concluded a productive Mike Wolff 714-491-1317 summer Board meeting and I want to report on two 909-949-0380 [email protected] [email protected] important items discussed: SCHOLARSHIP & Joseph Schimenti STUDENT OUTREACH 914-244-9100 Mike McBride Superintendent Training Program [email protected] 817-302-2050 Brad Bogart One of the more pressing issues in our industry is the [email protected] training of upcoming superintendents. The RCA board MARKETING/COMMUNICATIONS Jack Grothe Justin Elder has made this a top priority and formed a committee to prepare content for this 909-993-9332 952-345-6069 program. At the summer Board meeting we made the decision to contract with FMI [email protected] [email protected] to completely assemble the program. MEMBERSHIP SPONSORSHIP/MEMBER Our goal is to roll out the program to all members at our Annual Conference Ray Catlin BENEFITS in Dallas next March. We are eager to share this program and are confident that it 972-800-2910 Phil Eckinger will be very successful for our members. During our meeting, RCA Advisory Board [email protected] 330-453-2566 [email protected] member Jason Miller (JC Penney) stated that the Superintendent Training Program Hunter Weekes is the most exciting project he has seen come out of the RCA since his involvement. 864-233-0061 STRATEGIC PLAN The economy has enjoyed a slow but steady growth for the better part of [email protected] Eric Handley 847-856-0123 a decade. The stock market hit an all-time high of 22,000 this summer and the MILITARY SERVICE INITIATIVE [email protected] unemployment rate fell to 4.3%--the lowest it has been in 16 years. Many companies Jay Dorsey are enjoying the bright economic environment, but it makes for a very competitive job 281-485-4700 TECHNOLOGY [email protected] David Martin market. This makes the Superintendent Training Program more important than ever 920-490-3104 to make sure our industry continues to thrive and take advantage of the opportunities [email protected] available. We want all of our member companies to share in the growing economy! OFFICERS Workers Compensation – Employee Modification Rates President - Brad Bogart Secretary/Treasurer - Steve Bachman The subject of the Employee Modification Rate (EMR) report requested during the Bogart Construction, Inc. Retail Construction Services, Inc. member application and renewal processes was discussed at the meeting. I would Vice President - Rick Winkel Immediate Past President - like to take this opportunity to clearly convey why this request is made and explain Winkel Construction, Inc. Robert Moore why we decided to request EMRs from existing members. Gray Currently, all prospective members are required to submit their EMR as part of the initial application process. To ensure that all members are held to the same standards, the BOARD OF DIRECTORS Board decided to request EMRs from existing members during the renewal process, to be 2021 Jay Dorsey 2020 Rick Winkel both transparent and fair. This request was not intended to jeopardize current membership. Triad Retail Construction, Inc. Winkel Construction, Inc. We made the request so we can ensure that any with high rates are actively working to lower their rate. We feel that it is our responsibility to make sure all members are 2021 Phil Eckinger 2020 Mike Wolff Eckinger Construction Co. Timberwolff Construction, Inc. held to the highest standards to maintain the integrity of the RCA. If you would like to discuss this further, please do not hesitate to reach out to me directly at any time. 2021 Jack Grothe 2019 Ray Catlin In closing, the Board is preparing for our upcoming annual meeting in March JG Construction EMJ Corporation 2018 and are confident it will be an educational time for all members. 2021 David Martin 2019 Eric Handley H.J. Martin & Son, Inc. William A. Randolph, Inc. Cheers, 2021 Mike McBride 2018 Steve Bachman Westwood Contractors Retail Construction Services, Inc. — [email protected] 2021 Joseph Schimenti 2018 Brad Bogart Schimenti Construction Company, Inc. Bogart Construction, Inc. 2021 Hunter Weekes 2018 Justin Elder Weekes Construction, Inc. Elder-Jones, Inc. Welcome New Members 2020 Robert Moore The following companies have recently been approved Gray by the Board for membership. PAST PRESIDENTS David Weekes 1990-1992 Dean Olivieri 2001 W. L. Winkel 1993 Thomas Eckinger 2002 Go Green Construction, Inc. Pittsburgh, PA, Robert D. Benda 1994 James Healy 2003 Anthony Winkco, Vice President John S. Elder 1995 Robert D. Benda 2004-2006 Ronald M. Martinez 1996 K. Eugene Colley 2006-2008 Jack E. Sims 1997 Matthew Schimenti 2008-2012 Southwestern Services, Fort Worth, TX, John S. Michael H. Ratner 1998 Art Rectenwald 2012-2014 Barry Shames 1999 Mike Wolff 2014-2016 Lee, President Win Johnson 2000 Robert Moore 2016-2017 Brad 2017 • WINTER EDITION 3 NEWSLETTER

RCA members must meet and maintain a series of qualifications and are approved by the Board of Directors for membership. They have been in the retail construction business as general contractors for at least five years; agree to comply with the Association’s Code of Ethics and Bylaws; are properly insured and RCA Membership bonded; are licensed in the states in which they do business; and have submitted letters of recommendation. COMPANY CONTACT PHONE STATE EMAIL MEMBER SINCE A. F. Alber General Contractor, Inc. Anthony Alber 215-249-4885 PA [email protected] 2015 Acme Enterprises, Inc. Robert Russell 586-771-4800 MI [email protected] 2009 All-Rite Construction Co., Inc. Warren Zysman 973-340-3100 NJ [email protected] 1993 Atlas Building Group Brian Boettler 636-368-5234 MO [email protected] 2017 Bogart Construction, Inc. Brad Bogart 949-453-1400 CA [email protected] 2008 Buildrite Construction Corp. Bryan Alexander 770-971-0787 GA [email protected] 2013 Burdg, Dunham and Associates Harry Burdg 816-583-2123 MO [email protected] 2016 Comet Construction Bernard Keith Danzansky 561-672-8310 FL [email protected] 2016 Commercial Contractors, Inc. Kenneth Sharkey 616-842-4540 MI [email protected] 1990 Commonwealth Building, Inc. Frank Trainor 617-770-0050 MA [email protected] 1992 Construction One, Inc. Bill Moberger 614-235-0057 OH [email protected] 2015 Crane Construction Company David Crane 816-324-5951 MO [email protected] 2013 David A. Nice Builders Brian Bacon 757-566-3032 VA [email protected] 2011 De Jager Construction, Inc. Dan De Jager 616-530-0060 MI [email protected] 1990 Desco Professional Builders, Inc. Bob Anderson 860-870-7070 CT [email protected] 1995 DGC Capital Contracting Corp. Gerry Ryan 914-664-7244 NY [email protected] 2013 Diamond Contractors Lori Perry 816-650-9200 MO [email protected] 2015 DLP Construction Dennis Pigg, Jr. 770-887-3573 GA [email protected] 2008 E.C. Provini, Co., Inc. Joseph Lembo 732-739-8884 NJ [email protected] 1992 Eckinger Construction Company Philip Eckinger 330-453-2566 OH [email protected] 1994 EDC Christopher Johnson 804-897-0900 VA [email protected] 1998 ELAN General Contracting Inc. Adrian Johnson 619-284-4174 CA [email protected] 2010 Elder-Jones, Inc. Justin Elder 952-345-6069 MN [email protected] 1990 EMJ Corporation Ray Caitlin 972-580-1210 TX [email protected] 2014 Engineered Structures, Inc. Mike Magill 208-362-3040 ID [email protected] 2016 Fortney & Weygandt, Inc. Greg Freeh 440-716-4000 OH [email protected] 2013 Fred Olivieri Construction Company Dean Olivieri 330-494-1007 OH [email protected] 1992 Fulcrum Construction, LLC Willy Rosner 770-612-8005 GA [email protected] 2014 Go Green Construction, Inc. Anthony Winkco 412-367-5870 PA [email protected] 2017 Gray Robert Moore 714-491-1317 CA [email protected] 2005 H.J. Martin & Sons, Inc. David Martin 920-494-3461 WI [email protected] 2016 Hanna Design Group Jason Mick 847-719-0370 IL [email protected] 2016 Hays Construction Company, Inc. Roy Hays 303-794-5469 CO [email protected] 2002 Healy Construction Services, Inc. James Healy 708-396-0440 IL [email protected] 1996 Herman/Stewart Construction Terry Varner 301-731-5555 MD [email protected] 1995 International Contractors, Inc. Bruce Bronge 630-834-8043 IL [email protected] 1995 J. G. Construction Jack Grothe 909-993-9332 CA [email protected] 1998 James Agresta Carpentry Inc. James Agresta 201-498-1477 NJ [email protected] 2013 KBE Building Corporation Michael Kolakowski 860-284-7110 CT [email protected] 1998 Kerricook Construction, Inc. Ann Smith 440-647-4200 OH [email protected] 2012 Lakeview Construction, Inc. Kent Moon 262-857-3336 WI [email protected] 1998 Management Resources Systems, Inc. Doug Marion 336-861-1960 NC [email protected] 1992 Marco Contractors, Inc. Martin Smith 724-741-0300 PA [email protected] 1994 Metropolitan Contracting Co., Ltd. Jane Feigenbaum 210-829-5542 TX [email protected] 1995 Montgomery Development Carolina Corp. John Fugo 919-969-7301 NC [email protected] 1999 Murray Costello Construction, Inc. Murray Costello 239-482-2770 FL [email protected] 2014 National Building Contractors William Corcoran 651-288-1900 MN [email protected] 2013 Pinnacle Commercial Development, Inc. Dennis Rome 732-528-0080 NJ [email protected] 2012 Prime Retail Services, Inc. Donald Bloom 866-504-3511 GA [email protected] 2014 PWI Construction, Inc. Jeff Price 480-461-0777 AZ [email protected] 2003 RCC Associates, Inc. Beverly Raphael 954-429-3700 FL [email protected] 1990 R.E. Crawford Construction LLC Jeffrey T. Smith 941-907-0010 FL [email protected] 2011 Rectenwald Brothers Construction, Inc. Art Rectenwald 724-772-8282 PA [email protected] 1996 Retail Construction Services, Inc. Stephen Bachman 651-704-9000 MN [email protected] 1998 Retail Contractors of Puerto Rico Sean Pfent 586-725-4400 MI [email protected] 1996 Rockford Construction Co. Thomas McGovern 616-285-6933 MI [email protected] 2014 Royal Seal Construction, Inc. Gene Colley 817-491-6400 TX [email protected] 1994 Russco, Inc. Matthew Pichette 508-674-5280 MA [email protected] 1995 Sachse Construction and Development Corp. Jeff Katkowsky 248-647-4200 MI [email protected] 2009 Scheiner Commercial Group, Inc. Joe Scheiner 719-487-1600 CO [email protected] 2012 Schimenti Construction Company, Inc. Matthew Schimenti 914-244-9100 NY [email protected] 1994 Shames Construction Co., Ltd. Carolyn Shames 925-606-3000 CA [email protected] 1994 (Continued on page 5) 4 WINTER EDITION • 2017 Shrader & Martinez Construction, Inc. Ronald Martinez 928-282-7554 AZ [email protected] 1990 Sierra Contracting David Heiliger 760-745-8769 CA [email protected] 2016 Singleton Construction, LLC Denise Doczy-Delong 740-756-7331 OH [email protected] 2012 Solex Contracting Gerald Allen 951-308-1706 CA [email protected] 2015 Southwestern Services John S. Lee, 817-921-2466 TX [email protected] 2017 Sullivan Construction Company Amanda Sullivan 954-484-3200 FL [email protected] 2012 Taylor Brothers Construction Company, Inc. Jeff Chandler 812-379-9547 IN [email protected] 2014 TDS Construction, Inc. Robert Baker 941-795-6100 FL [email protected] 1994 Thomas-Grace Construction, Inc. Don Harvieux 651-342-1298 MN [email protected] 2012 Timberwolff Construction, Inc. Mike Wolff 909-949-0380 CA [email protected] 2008 TJU Construction, Inc. Tim Uhler 530-823-7200 CA [email protected] 2016 Tom Rectenwald Construction, Inc. Aaron Rectenwald 724-452-8801 PA [email protected] 2010 Trainor Commercial Construction, Inc. John Taylor 415-259-0200 CA [email protected] 2012 Travisano Construction, LLC Peter J. Travisano 412-321-1234 PA [email protected] 2015 Tri-North Builders, Inc. Randy Danielson 608-271-8717 WI [email protected] 2015 Triad Retail Construction Jay Dorsey 281-485-4700 TX [email protected] 2013 Warwick Construction, Inc. Walt Watzinger 832-448-7000 TX [email protected] 2008 Weekes Construction, Inc. Hunter Weekes 864-233-0061 SC [email protected] 1990 Westwood Contractors, Inc. Mike McBride 817-302-2050 TX [email protected] 1990 William A. Randolph, Inc. Tony Riccardi 847-856-0123 IL [email protected] 2011 Winkel Construction, Inc. Rick Winkel 352-860-0500 FL [email protected] 1990 Wolverine Building Group Michael Houseman 616-949-3360 MI [email protected] 2012 Woods Construction, Inc. John Bodary 586-939-9991 MI [email protected] 1996

Visit retailcontractors.org to view the profile of each RCA member company. Click on “Find a Contractor” from the home page to search the member list. Each profile includes relevant information, including the RCA programs in which the member participates.

Please notify the RCA Office (800-847-5085 or [email protected]) of any changes to your contact information.

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2017 • WINTER EDITION 5

Specs 2018 RCA.indd 1 5/18/17 1:00 PM NEWSLETTER

(Continued from page 2 ) on which to focus the company’s efforts and organization helps children in all walks of resources. The staff at Royal Seal enjoys life with many types of personal struggles. offering a helping hand and giving back a Royal Seal have been involved with Young portion of their prosperity to those who are in Life for many years and knows of many need, from the victims of natural disasters, to instances when the organization made a the rehabilitation of at-risk youth, to providing life-saving difference in a child’s life. educational assistance. When the local Children’s Advocacy Royal Seal’s philosophy is that what Center wanted their first permanent we have right now is only ours for a short location in Denton County, TX, Royal Seal period of time and we should share what did the renovation of an existing day-care we have. The company also wants to give center at no charge, using several non- without expecting recognition. With these violent inmates in a partnership with the goals in mind, Royal Seal has several Denton County Sherriff’s Department The Royal Seal team participated in the Dallas groups that they assist on a regular basis St. Jude Walk to End Childhood Cancer as labor for the demolition. This was a so that their budgets can be stabilized and very rewarding project in so many ways. others can be helped as a need arises. The needs of the organization are so great and it is heart breaking to see what When the needs were great after Hurricane Katrina, Royal Seal partnered happens to children on a daily basis. According to the Denton County Children’s with a local church and sent a construction crew with a trailer full of building Advocacy Center, “In the first six months of 2017, we have seen a 33% increase supplies to Biloxi, MS to help people that were physically not able to secure their in child abuse investigations.” The Royal Seal family continues to support the own homes. Also during Katrina, Royal Seal supported a group that helped artists organization, both as a company and as individuals. rebuild their studios so they could continue working to support themselves. “As an organization and as individuals, Royal Seal knows that we are a Young Life is a special mission to Royal Seal; the future of our country small drop in the ocean, but with each drop we create ripples,” said Gene Colley, is the youth of today. With so many unhealthy choices that children and President of Royal Seal and a past president of RCA. “We hope our example grandchildren have today, Young Life offers a positive alternative. This encourages others to become small drops in the ocean of giving back in life.”

RCA members, if you are interested in having your firm featured in this series, please contact Carol Montoya at [email protected].

The bid management solution for better response rates Don’t miss our CCRP events Phoenix • November 30th, 2017 Visit website for location: www.ccr-people.com

Win more work today – For information on joining Commercial Construction & Renovation People, contract Membership Director visit ONETEAM.build/RCA Kristen Corson at [email protected] or call (855) 698-3282 If you would like to sponsor a CCRP event, please contact David Corson at [email protected]

6 WINTER EDITION • 2017 jan.feb.13.newsletter:Layout 1 1/27/13 9:43 PM Page A3

ADVISORY BOARD President’s Message Chuck Barnes Barnes & Associates By Art Rectenwald, President, Rectenwald Brothers Construction Scott Blyze Chico’s FAS, Inc. Happy 2013. current members, I strongly encourage Your board of directors had an excellent winter meeting in you to discover and utilize these many Michael Glaser Phoenix following the CenterBuild conference; both meetings benefits. Sterling Jewelers Inc. were upbeat and well attended. Highlights of the board meeting Certainly one of the most valuable Ken Kosinski included approving applications for new membership for benefits that RCA has to offer is the Nike Kerricook Construction, Pinnacle Commercial Development, Annual Meeting. It is a great and Wolverine Building Group. Other topics discussed included opportunity to: network with other Jason Miller the development of a Technology Committee and a report members, share best practices, Art Rectenwald on the planning of our Annual Meeting, which as usual, will build friendships, learn about the Sam Pena, AIA precede the SPECS Conference. This year’s RCA Annual association, and gain knowledge from nationally recognized JACOBS Meeting will be in Dallas on Saturday, March 16. speakers on pressing issues. This year’s theme, “Ec Tech & Steven R. Olson The winter meeting also included the announcement of Board Beyond,” will be packed with content based largely on CESO Inc. election results. Mike McBride was elected to another term. feedback received from our members, with topics such as Newly elected members include Jack Grothe, Hunter being profitable in the current economy and the latest Rajnesh Singh Weekes, and Doug Marion. Congratulations to you all. We technology tools and web based services. Don't miss it! H&M also welcomed two new Advisory Board members: Rajnesh I also encourage you to take advantage of the special Kevin Townson Singh of H&M and Mike Glaser of Sterling Jewelers, Inc. SPECS Conference discount offered only to RCA members. The Townson Company Membership in the RCA provides numerous quality benefits, which I readily list for retailers, prospective members and even See you in Dallas, Scott Winstead some current members when they ask, “why RCA?” To our Art ([email protected]) FMI Corporation

Michael Yorio Bed, Bath & Beyond New Advisory COMMITEE CHAIRS Board Members ANNUAL MEETING RCA’s Advisory Board is comprised of Matthew Pichette representatives from retail markets including 508-674-5280 GOOD PARTNERS [email protected] specialty, big box, department stores, developers, architecture/engineer, and restaurant retailers. THE DIFFERENCE BETWEEN Advisory Board members are appointed by the ANNUAL MEETING GOALS AND ACCOMPLISHMENTS Rick Winkel President and serve three year terms. During that 352-860-0500 time, they actively assist the RCA Board of [email protected] Directors in identifying key industry issues and formulating policies and programs designed to EDUCATION & SCHOLARSHIP positively impact those issues. Meet RCA’s two Mike McBride newest Advisory Board members. 817-302-2050 Michael A. Glaser is Director of [email protected] Construction at Akron, OH-based Sterling Jewelers Inc., the US operations of Signet COMMUNICATIONS Jewelers Ltd., and part of Chandler Weekes the largest specialty 864-233-0061 retailer jeweler in the [email protected] U.S. and U.K. with 1,857 stores. Sterling MARKETING operates the number one Jack Grothe jewelry store brand in the 909-993-9332 U.S. as “Kay® Jewelers” [email protected] and the number one off-mall destination Mike Glaser MEMBERSHIP jeweler in the U.S. as Mike Wolff “Jared® the Galleria of Jewelry,” as well as a 909-949-0380 number of regional store brands. With more [email protected] than 30 years of experience in commercial construction, development and management, MULTIPLE EMPLOYER Mike joined Sterling in 1997 and previously BENEFIT PROGRAM worked in the banking sector with similar Robert Moore responsibilities. 714-491-1317 Rajnesh Singh is Regional Construction [email protected] Manager with Stockholm, Sweden-based Hennes & Mauritz, L.P. (H&M), the second largest SAFETY global retailer. Currently in his sixth year with Kent Moon H&M, and 20th as an owner’s representative 262-857-3336 in the specialty retail industry, Singh has [email protected] responsibility for all store development within the western U.S. Prior to joining H&M, Singh SPONSORSHIP Brad Bogart held positions in store design, construction and 949-453-1400 facilities at Warner Bros. Studio Stores, Disney [email protected] Store, and Gap Inc. Rajnesh earned a bachelor’s degree in Design from the University of California at Davis. 3 NEWSLETTER RCA Sustaining Sponsors PLATINUM

GOLD

SILVER

Est. 1994

Save the Dates: Centerbuild Reception and 2018 Annual Conference

Invitations will soon be sent for RCA’s 4th Annual Retailers/Members Only Reception during Centerbuild. This reception will be held on Wednesday, November 29 at the Westin Kierland Resort & Spa. Mark your calendar for RCA’s 28th Annual Conference, March 17-18, 2018 at the Gaylord Texan. Stay tuned for more details.

400 North Washington Street, Suite 300, Alexandria, VA 22314 8 WINTER EDITION • 2017 800.847.5085 • www.retailcontractors.org