Facility Source 2
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FACILITY SOURCE 2 Businesses in various sectors have been forced to stretch resources as far as they can FACILITY go. As an answer to this ever-present challenge, Facility Source’s software, maintenance SOURCE and services are a complete package of next-level facility management solutions. The company’s facility management is used by some of the biggest brands in the world. 3 Written by Jessica Ferlaino he solutions offered by Facility Source are flexible and Facility Source serves well-known names including Home there when needed the most. Through its proprietary Depot, Starbucks, Walmart, Autozone, Dollar General, LBrands, Tsoftware and technology, its innovative approach and Speedway, FedEx Office, T-Mobile and many more retailers, its network of service providers, processes are automated and restaurants, e-commerce retailers and other entities with costs are lowered, for even the most complex challenges. multiple locations. Although it was established in 2001, the company was renamed The scale of these large operations, with their spread out sites, Facility Source in 2005. Initially, it was founded as a software as no longer poses a challenge for facility managers thanks to a service (SaaS) solution for retail operations with many loca- Facility Source. It has the resources and an extensive network tions, but in 2012, it built a network of experienced subcontrac- of partners to maintain sites so that its clients do not have to. tors across North America. As its website explains, Facility Source’s mission is to “help Facility Source saw the potential in becoming an outsourcer of clients deliver their ideal brand experience by improving their technology-enabled business processes. By taking a data-driv- facilities performance through state-of-the-art technology and en approach to facilities management, it was able to achieve an Elite Network of service providers,” doing so to “revolution- results that were unmatched. ize the way companies manage and maintain their facilities.” 4 “Clients can reach out to the team of professionals through the company’s multiplatform communication channels.” Facility Source offers trade services performed by what it payments with ease. All of these things that were becoming refers to as its Elite Network. These service providers are inefficient until Facility Source developed an affordable located in large centers across the country. This Elite Network solution that would help boost productivity while maintaining responds to clients’ needs around the clock for all of their quality. This was a value that could not be ignored. Market‑leading Source Refrigeration & HVAC HVAC, landscaping, lighting, snow removal energy manage- is your one‑stop service provider to optimize ment and janitorial needs. And its fmSurvey enables facilities to conduct site surveys to track equipment conditions and maintenance activities across the cost and performance of your mission‑critical Members of the Elite Network are vetted for quality and price, locations, streamlining asset management and mobile assess- refrigeration and HVAC systems and these relationships are maintained through consistent ments while saving money and reducing service calls. work volumes, timely payments and proprietary provider network purchasing programs. This proprietary software helps to simplify workflows and Service Maintenance offers the convenience of a web-based platform that gives Installation Energy Optimization Facility Source offers integrated facilities management (IFM) real-time access to facilities across the country. Clients can 41 Service Branches Across 21 States and facilities maintenance optimization (FMO). Its proprietary take advantage of deep analytics that includes over a decade software is regarded as the most comprehensive subscription- of budget data and work orders, and use that information to ➥ 24/7 Refrigeration & HVAC Service ➥ EMS Service and Installation based facility management solutions available. optimize processes. and Maintenance ➥ Energy Optimization ➥ Developing this approach to facility management was Facility As well as its network of service providers, Facility Source relies Over 850 self-performing technicians ➥ Refrigerant Leak Detection Source’s answer to the constant struggle being faced by many on its leadership, business development, software develop- ➥ Preventative Maintenance Programs and Conversions large organizations to maintain facilities while growing. Facility ment, service provider management, EMS and support centre ➥ Refrigeration & HVAC Installation ➥ Refrigeration & HVAC Source identified areas for improvement and optimization, and employees. These are located at its headquarters in Columbus, (new, remodel, and capital projects) System Design scalability was no longer a problem. Ohio, as well as its Phoenix, Arizona and Dallas, Texas operations. Facility Source’s proprietary fmPilot work order and asset man- Facility Source has over five hundred employees who bring years Contact us today to find out Source Service Certified agement system allows facility managers to process work of experience to their friendly and reliable service. The leadership Branches Locations Partner Network how Source can help you manage Note: Installation and Energy Optimization services available nationwide. 888-473-3715 orders, maintain service provider compliance, invoice, and issue team alone has over fifty years of combined experience. the cost of your systems while optimizing performance. www.sourcerefrigeration.com 5 Clients can reach out to the team of professionals through the company’s multiplatform communication channels: online via its help centre where they have access to help, training, and resources, as well as through email or telephone or requests. Facility Source has 115 clients and 120,000 locations under management, with $3 billion in annual management spending and 25,000 service providers in its Elite Network. Each year, 4.08 million work orders are processed, and 3.14 million calls are fielded by the help desk. Facility Source has grown a reputation for being a true partner that is always looking to improve its performance. This is demon- strated in its firm commitment to eliminating wasteful spending. Facility Source identifies areas where performance can be improved by introducing a practical, technologically advanced approach. This has made it the expert in facility management. Increased reliance on Facility Source’s services has led to con- With a strong foundation and the resources necessary to tinued growth. In the third and fourth quarters of 2016, the support the growth in demand, Its innovative and customiz- company experienced record sales. For over five years, the able facility management solutions are the edge its clients company has grown at a rate of thirty to forty percent taking it need to be leaders in their respective markets. to new levels of success. Market‑leading Source Refrigeration & HVAC is your one‑stop service provider to optimize the cost and performance of your mission‑critical refrigeration and HVAC systems Service Maintenance Installation Energy Optimization 41 Service Branches Across 21 States ➥ 24/7 Refrigeration & HVAC Service ➥ EMS Service and Installation and Maintenance ➥ Energy Optimization ➥ Over 850 self-performing technicians ➥ Refrigerant Leak Detection ➥ Preventative Maintenance Programs and Conversions ➥ Refrigeration & HVAC Installation ➥ Refrigeration & HVAC (new, remodel, and capital projects) System Design Contact us today to find out Source Service Certified Branches Locations Partner Network how Source can help you manage Note: Installation and Energy Optimization services available nationwide. the cost of your systems while 888-473-3715 optimizing performance. www.sourcerefrigeration.com FACILITY SOURCE 200 East Campus View Blvd. Suite 301 Columbus, Ohio 43235 P: 800.896.9000 F: 614.318.1701 www.facilitysource.com Market‑leading Source Refrigeration & HVAC is your one‑stop service provider to optimize the cost and performance of your mission‑critical SUPPORTED BY SUPPORTED refrigeration and HVAC systems www.sourcerefrigeration.com Service Maintenance Installation Energy Optimization 41 Service Branches Across 21 States ➥ 24/7 Refrigeration & HVAC Service ➥ EMS Service and Installation and Maintenance ➥ Energy Optimization ➥ Over 850 self-performing technicians ➥ Refrigerant Leak Detection ➥ Preventative Maintenance Programs and Conversions ➥ Refrigeration & HVAC Installation ➥ Refrigeration & HVAC (new, remodel, and capital projects) System Design Contact us today to find out Source Service Certified Branches Locations Partner Network how Source can help you manage Note: Installation and Energy Optimization services available nationwide. the cost of your systems while 888-473-3715 optimizing performance. www.sourcerefrigeration.com As featured in June 2017.