FY20-FY21 PERFORMANCE OVERSIGHT RESPONSE COMMITTEE ON GOVERNMENT OPERATIONS AND FACILITIES OFFICE OF THE CHIEF TECHNOLOGY OFFICER FY20-FY21 PERFORMANCE OVERSIGHT RESPONSE COMMITTEE ON GOVERNMENT OPERATIONS AND FACILITIES OFFICE OF THE CHIEF TECHNOLOGY OFFICER GENERAL QUESTIONS 1. Please provide the agency’s mission statement. Response: The agency’s vision and mission statements are: Vision: Unleashing the possible for DC in the digital age. Mission: Empower DC government through technology by providing valued services, advising agencies, and collaboratively governing IT. 2. Please list any statutory mandates that the agency lacks sufficient resources to fully implement. Response: Not Applicable 3. Please list all reporting requirements in the District of Columbia Code or Municipal Regulations that the agency is required to complete in FY 20 and FY 21, to date. For each requirement, please list the date the report was required and the date it was produced. If the agency did not produce the report on the mandated timeline, please explain why. Response: 1. Chief Data Officer’s Annual Report. Required March 10, 2020; produced March 10, 2020. 2. FOIA Report for FY20. Requested January 8, 2021; produced January 11, 2021. 3. FOIA Report for FY19. Required December 6, 2019; produced December 6, 2019. 4. Board of Ethics and Government Accountability (BEGA) Financial Disclosure Statements (FDS). FDS Filers required March 2, 2020; produced February 26, 2020. Confidential Filer Review Report required August 3, 2020; produced July 13, 2020. 4. Please list and describe any regulations promulgated by the agency in FY 20 or FY 21, to date, and the status of each. Response: OCTO is in the process of updating and modernizing the DC Government technology policies. Most recently, OCTO has released new informational security policies, which agencies were asked to review and provide feedback. Going forward, OCTO will maintain a clearinghouse of these policies that all agencies can use. OCTO has communicated that all agencies should point to these DC Government technology policies, and if an agency needs to adjust the policies due to new federal requirements, for instance, the agency will inform OCTO of the change. OCTO will note any Page | 1 FY20-FY21 PERFORMANCE OVERSIGHT RESPONSE COMMITTEE ON GOVERNMENT OPERATIONS AND FACILITIES OFFICE OF THE CHIEF TECHNOLOGY OFFICER agency specific adjustments in the clearinghouse. If a number of agencies request similar exceptions, OCTO will consider adjusting the policy. 5. Please explain any significant impacts on your agency, if any, of any legislation passed at the federal or local level during FY 20 and FY 21, to date. Response: Under the 2020 Coronavirus Aid, Relief, and Economic Security (CARES) Act signed into law in March 2020, states received funding to support COVID-19 response and recovery work. As a part of this, the Governor’s Emergency Education Relief Fund (or GEER Fund) was awarded to the Bowser Administration to support remote learning efforts. Through an MOU with OSSE, OCTO is using $3.3 million in GEER funding to bring at-home broadband internet to 25,000 households with PK3-12th grade students enrolled at DC traditional and charter public schools that receive SNAP or TANF benefits. 6. What are the agency’s top five priorities? Please explain how the agency expects to address these priorities in FY 21. Response: Just prior to the pandemic, OCTO released a draft technology strategic plan to help DC Government “unleash the possible” in the digital age. Many of the commitments highlighted in the plan are even more critical today to implement the following priorities, due to a greater reliance on technology. 1. Relocate the DC Government data center 2. Prioritize cyber security as a risk management strategy 3. Automate request and delivery of traditional IT services 4. Realize a re-envisioned digital, experience for DC Government customers 5. Partner to address the digital divide & help prepare for digitally-enabled jobs in the economic recovery 7. What metrics are currently regularly used by the agency to evaluate its operations? Please be specific about which data points are monitored by the agency. Response: The agency is in the process of adopting easy-to-understand performance indices to measure how we are meeting commitments made to our client agencies and the public: Page | 2 FY20-FY21 PERFORMANCE OVERSIGHT RESPONSE COMMITTEE ON GOVERNMENT OPERATIONS AND FACILITIES OFFICE OF THE CHIEF TECHNOLOGY OFFICER Meet all of our commitments to ongoing Reliability Index maintenance and new projects on time and on budget Keep existing customers and win over new Value Index customers with the combined effectiveness PERFORMANCE and value of our products and services Increase the number of Agency and Resident customers who are satisfied and would be Overall Satisfaction willing to recommend us to others without hesitation Cyber Risk Secure our systems and Management Index data from all threats Foster a people-centered work HEALTH Organizational Health environment where staff are motivated and inspired 8. Please provide a copy of the agency’s FY 20 performance plan, if one was prepared. Please explain which performance plan objectives were completed in FY 20. If they were not completed, please provide an explanation. Response: Please reference Attachment Q8 - FY 20 Performance Accountability Report (PAR) 9. Please provide a copy of your agency’s FY 21 performance plan as submitted to the Office of the City Administrator, if one was prepared. Response: Please reference Attachment Q9 - FY 21 Performance Plan 10. Please describe any new initiatives or programs that the agency implemented in FY 20 and FY 21, to date, to improve the operations of the agency. Please describe any funding utilized for these initiative or program and the results, or expected results, of each initiative. Response: In FY20, in preparing to handle the multitude of technology needs that agencies were facing, OCTO established a Covid-19 Response Team, repurposing OCTO’s existing budget and Covid State Funds, to support the following: • Remote.dc.gov: Ensured 63% of DC Government users were able to work remotely and securely, where prior to COVID less than 10% were remote at any given time Page | 3 FY20-FY21 PERFORMANCE OVERSIGHT RESPONSE COMMITTEE ON GOVERNMENT OPERATIONS AND FACILITIES OFFICE OF THE CHIEF TECHNOLOGY OFFICER • Centrally procured more than 3,000 devices saving the DC Government more than $5M • Stood up 7 brand new call centers in less than 1 week, expanded or digitized 16 call centers • Launched and manage DC’s Coronavirus Website and Data Dashboard: Among top four in the country • Digitized, simplified critical internal and public-facing services and processes, including the creation of a 250% increase in number of paperless processes, with a 500% increase in usage • Launched Tech Together DC, including Internet for All, to address the amplified need to connect residents during the Mayor’s stay at home order. • Helped build or buy a number of applications to support new or in demand DC Government services, including helping the DC Health, the Department of Employment Services, DC Public Schools, Alcoholic Beverage Regulation Administration, and Board of Elections, among others 11. Please provide a current organizational chart for the agency, including the number of vacant, frozen, and filled positions in each division or subdivision. Include the names and titles of all senior personnel and note the date that the information was collected on the chart. Chief Technology Officer Legal L. Parker Agency Fiscal Officer D. Matties P. Peng 3 FTEs / 1 Vacant 351 FTEs/ 32 Vacant 10 FTES OCTO Central Security Customer Experience Data Infrastructure DC-NET Applications C. Harrison S. Cherukuri Vacant B. Krucoff A. Weldon H. Lofton S. Miller 30 FTEs/ 5 Vacant 10 FTEs / 3 Vacant 85 FTEs / 11 Vacant 22 FTEs 60 FTEs / 3 Vacant 87 FTEs /6 Vacant 43 FTEs / 3 Vacant Deputy Chief of Staff Telecom Gov Engineering Ops Data Integration NOC DC-NET Warehouse Application Solutions T. Faruk Vacant 6 FTEs 2 FTEs L. Joseph A. Ahorrio C. Marshall 5 FTEs 10 FTEs / 1 Vacant 14 FTEs 6 FTEs 15 FTEs / 2 Vacant DC-NET Ops Communications GRC OCTOhelps Data Curation Mainframe Quality Assurance T. Johnson N. Liggett Vacant S. Todd M. Fields G. Minter M. Shibly 23 FTEs / 4 Vacant 4 FTEs 2 FTEs / 1 Vacant 61 FTEs / 8 Vacant 6 FTEs 23 FTEs /1 Vacant 8 FTEs Voice Ops Property Mgmt SOC Data Dev ECIS J. Joseph DMV Business Relationship D. Johnson Vacant M. Sokol T. Evans 24 FTEs / 1 Vacant Vacant Managers 5 FTEs / 1 Vacant 1 FTEs / 2 Vacant 7 FTEs 15 FTEs / 1 Vacant ISP/OSP 7 FTEs / 1 Vacant 2 FTEs / 1 Vacant P. Noble Connect.DC Data Analytics Citywide Messaging 17 FTEs PASS D. Squires M. Bentivegna B. Augustine A. Damireddy Web Service Engineering 4 FTEs 7 FTEs 5 FTEs / 1 Vacant 2 FTEs / 1 Vacant M. Rupert S. Singh 11 FTEs 2 FTEs HCM PeopleSoft Vacant Data Center Fac J. Pothireddy 4 FTEs / 2 Vacant I. Gibson 9 FTEs 6 FTEs a. Please provide an explanation of the roles and responsibilities for each division and subdivision. Page | 4 FY20-FY21 PERFORMANCE OVERSIGHT RESPONSE COMMITTEE ON GOVERNMENT OPERATIONS AND FACILITIES OFFICE OF THE CHIEF TECHNOLOGY OFFICER The DC Net team, led by Associate CTO Henry Lofton, has installed and continues to maintain and expand the fiber network that connects all DC Government buildings to one another and the internet through our two data centers. These 800 miles of fiber, owned and operated by DC Government, make up the core foundation and primary backbone conduit of all technology and telecommunications services. Every new building or new office build out, the DC Net team outfits the new space with the appropriate connections for each desk, classroom, meeting room or training facility to our network – both our secure Wi-Fi network and our public Wi-Fi network.