A Comparative Analysis of Taxation on Revenue Generation in West Africa Economies
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Ghana Immigration Service Legal Handbook
Ghana Immigration Service Legal Handbook August 2016 Project Funded by the European Union Table of Contents FOREWORD .................................................................................................. 3 ACKNOWLEDGEMENTS ............................................................................ 5 INTRODUCTION .......................................................................................... 6 PART 1: IMMIGRATION RELATED LAWS .............................................. 8 1992 CONSTITUTION OF THE REPUBLIC OF GHANA ................. 9 L.I. 856 ALIENS (REGISTRATION) REGULATIONS, 1974 .......... 23 CITIZENSHIP ACT, 2000 (ACT 591) ................................................ 34 CITIZENSHIP REGULATIONS, 2001 (LI 1690) .............................. 47 IMMIGRATION ACT, 2000 (ACT 573) ............................................ 53 IMMIGRATION REGULATIONS, 2001 (LI 1691) ........................... 89 IMMIGRATION SERVICE ACT, 2016 ........................................... 102 PART 2: SECURITY RELATED LAWS .................................................. 138 ANTI-TERRORISM ACT, 2008 (ACT 762)..................................... 138 ANTI-TERRORISM REGULATIONS, 2012 (LI 2181) ................... 170 CRIMINAL AND OTHER OFFENCES (PROCEDURE) ACT, 1960 (ACT 30) ............................................................................................ 205 SECURITY AND INTELLIGENCE AGENCIES ACT, 1996 (ACT 526) .................................................................................................... 223 PART -
The International Journal of Humanities & Social Studies
THE INTERNATIONAL JOURNAL OF HUMANITIES & SOCIAL STUDIES ISSN 2321 - 9203 www.theijhss.com THE INTERNATIONAL JOURNAL OF HUMANITIES & SOCIAL STUDIES Trend in Revenue Performance before and After Integration of Ghana Revenue Authority (GRA): The Case of Wa Municipality, Ghana Mariama Suleman Student, School of Business, University for Development Studies, Ghana Abstract: This paper examined the integration of Internal Revenue service, Value Added Tax Service and Custom Excise and Preventive Service into Ghana Revenue Authority and its impact on revenue Mobilization in the Wa municipality. Using a cross sectional study, both secondary and primary data were sourced for this survey. The primary data was gathered through structured questionnaires from 30staff of Ghana Revenue Authority, Wa office. Whereas the secondary data was sourced from the archives of Ghana revenue authority from 2007 to 2014 (the periods before and after the integration). This paper found that the integration of Internal Revenue Service, Value Added Tax Service and Customs Excise and Preventive Service into Ghana Revenue Authority has have significant impacts on revenue mobilization in the Wa Municipality. Such that, the authority has seen considerable increases in the revenue mobilization since the integration. Keywords: Revenue performance, tax reforms, revenue mobilization, Ghana revenue authority 1. Background to the Study As part of the tax administration reforms in Ghana, the Ghana Revenue Authority (GRA) was established to ensure the efficient and effective administration of taxes by providing a holistic approach to tax and customs administration and among other things reduce administrative and tax compliance costs (Armah-Attoh & Awal, 2013; Bekoe, Danquah & Senahey, 2016). An efficient and effective revenue collection system is an important tool for local and national governments towards ensuring the success of revenue mobilization to meet developmental projects and economic objectives (Fjeldstad and Heggstad, 2012; Bird 2010; Martinez-Vázques and Smoke 2010). -
Regulatory Bodies
Newsletter Edition 6 | September 2019 INTEGRATED LEGAL CONSULTANTS FOREIGN INVESTORS- REGULATORY BODIES 1 Editor’s Note Integrated Legal Consultants (ILC) was founded in April 2007, in Accra, Ghana, to offer dedicated and innovative corporate legal services while ensuring that the Ghanaian and West African business community and our network of international clients benefit from the highest quality of corporate and commercial legal services that the Practice provides. As part of this vision, our Practice has introduced the publication of newsletters on legal and economic issues that would be of interest to its clients and equally affect their transactions. This is our sixth edition. Regulation of business entities is a key factor to be considered by a potential investor in Ghana. It is important that they are aware of the four (4) main regulatory bodies that guide the activities of companies in Ghana to ensure they remain complaint. In this issue, we have highlighted the four (4) main regulatory bodies that foreign investors should be mindful of while doing or intending to carry on business in Ghana. The issue also highlights the registration requirements and some of the documents required for registering with each of these regulatory bodies in Ghana. We hope you find it informative and educative. Your feedback is welcome. Esohe Olajide Editor Olusola Ogundimu Editor-In-Chief 2 INTEGRATED LEGAL CONSULTANTS FOUR MAIN REGULATORY BODIES A FOREIGN • Availability of proposed Business Name INVESTOR WISHING TO SET UP IN GHANA NEED KNOW • Capital Requirement • Directorship and secretary Doing business globally can be challenging, especially for • Auditors foreign investors who are strangers to the navigations of the • Shareholders business terrain of a new jurisdiction. -
Ghana's Economic and Agricultural Transformation
OUP CORRECTED PROOF – FINAL, 30/7/2019, SPi 3 Strong Democracy, Weak State The Political Economy of Ghana’s Stalled Structural Transformation Danielle Resnick 3.1 Introduction What are the political and institutional factors that enable governments to pursue policies to promote economic and agricultural transformation? Sus- taining growth, achieving inclusive development, and promoting structural transformation require qualitatively different, albeit not necessarily mutually distinct, economic policy interventions. In particular, respecting property rights, investing in broad-based public goods, such as infrastructure, education, and health, and adhering to macroeconomic stability, can be critical “funda- mentals” for, or enablers of, sustainable growth, but they do not necessarily result in structural transformation (see Chapter 2 of this book, and Rodrik 2014). Instead, the latter may be more likely when specific industries are favored, firms are incentivized, and market failures within and across sectors are over- come (see Sen 2015). Hausmann et al. (2008) identify three different types of market failures that need to be overcome in order to achieve transformation: self-discovery externalities (identifying new products that can be produced profitably), coordination externalities (engaging in simultaneous investments upstream and downstream), and missing public inputs (legislation, accredit- ation, and infrastructure). Structural transformation therefore requires more activist government policies beyond providing an enabling environment. However, some of the economic policy levers that are available for address- ing these market failures may be more viable in certain political and institu- tional settings than others. By investing in the economic “fundamentals,” peaceful, democratic societies are typically better at sustaining growth than conflict-ridden, autocratic ones (e.g., Acemoglu and Robinson 2012; Feng 1997; Gerring et al. -
Tax Reform Study in Ghana's Tax System
TAX REFORM STUDY IN GHANA’S TAX SYSTEM GEORGE K. ADEYIGA AUGUST, 2013 1 Content page 1.0. Introduction 1.1. Background. ……………………………………………………………………................ 1 1.2. Context: Mobilising Enough Domestic (Tax) Revenue……………………………… 2 2.0. OBJECTIVES OF TAX REFORM AND PROGRESSIVE TAXATION PRACTICES TO ACCELERATE ECONOMIC GROWTH IN AFRICA 2.1. Objectives of tax reform. ……………………………………………………………... 4 2.1.1. Economic Growth / Development. …………………………………………………….. 4 2.1.2. Tax Policy and Growth ………………………………………………………………… 4 2.1.2.1. Greater use of Resources ………………………………………………………………. 4 2.1.2.2. Needed Rate of Capital Formation. …………………………………………………… 5 2.1.2.3. Public Sector Investment ………………………………………………………………. 5 2.1.2.4. Compatible Revenue Structure. ………………………………………………………... 6 2.1.3. Maintenance of Economic Stability. …………………………………………………... 7 2.1.3.1. Internal Stability. ……………………………………………………………………….. 7 2.1.3.2. External Stability.………………………………………………………………………… 9 2.1.4. Distribution of Income. ………………………………………………………………….. 10 2.1.4.1. Location Distribution. …………………………………………………………………… 11 2.2. Tax Reform and the African Economies …………………………………………......... 11 2.2.1. African Countries per Capita Constraints …………………………………………… 11 2.2.2. Brighter Future Prospects for Growth…………………………………………………. 13 2.2.3. Influences on Economic Growth ……………………………………………………….. 14 2.2.4. Common Problems with African Tax Systems………………………………………… 16 2.2.4.1. The Heavy Tax Burden…………………………………………………………………. 16 2.2.4.2. The GDP Indicator……………………………………………………………………… 17 2.2.4.3. Excessive High Tax Rates………………………………………………………………. 18 2.2.4.4. Revenue Structure………………………………………………………………………. 21 2.4.4.5. Administrative Problems……………………………………………………………….. 21 3.0 TAX REFORM IN GHANA 3.1. Colonial Rule Independence and Economic Decline……………………………………….. 23 3.1.1 Colonial Foundation (1920s to Independence)………………………………………………23 2 3.1.1.1 Incipient Colonial Taxation ………………………………………………………………….24 3.1.1 Independent Ghana (1957 – 1966 ………………………………………………………. -
APR 2019 FINAL.Pdf
2019 ANNUAL PERFORMANCE REPORT Contents LIST OF FIGURES͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ǀ LIST OF TABLES͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ǀŝŝ ACRONYMS͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ǀŝŝŝ FOREWORD͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘dždžǀŝŝ EXECUTIVE SUMMARY͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘dždžŝdž CHAPTER ONE (1)͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ϭ 1.0. INTRODUCTION͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ϭ 1.1. Functions of the Civil Service͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘Ϯ 1.2. Core Values͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘Ϯ 1.3. Membership of the Civil Service͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ϯ 1.4. The Civil Service Council͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘͘ϯ -
Tax Culture: Perspectives from an African State
Law Review ISSN 2313-4747 (Print); ISSN 2313-4755 (Online) Tax Culture: Perspectives from an African State Raymond A. Atuguba Dean and Associate Professor, School of Law, University of Ghana, GHANA E-mail for correspondence: [email protected] *E-mail for correspondence: [email protected] Received: Jun 12, 2017; Accepted: Jun 27, 2017; Published: Feb 20, 2017 ABSTRACT Universally, Tax Culture is not a very common topic but it is critical to administrative governance and economic development. This article argues that the Tax Culture of any milieu is an assemblage of various indices and criteria. These include: the history of taxation; tax laws; tax information; tax education; tax revenue mobilisation; tax system transparency; tax delinquency; tax dispute resolution; and taxpayer satisfaction. The article sheds light on these instrumental wheels of the Tax Culture of Ghana by providing the research results of field surveys conducted a decade and a half ago. Though dated, any observer of the Tax Culture of Ghana, and indeed of much of Africa and the Global South, will realise that little has since changed. In some instances, the article provides more up-to-date evidence beyond the 2005 data. The article goes beyond an assessment of the Tax Culture of Ghana and articulates recommendations for improving the same. Additionally, it attempts to interconnect issues of Taxation, Good Governance and Legal Pluralism. Although popular themes in public discourse in Africa today, these concepts are often spoken of in different thematic spheres other than taxation. The article links these themes in practical and concrete ways to taxation, cast in the light of historical institutionalism – an examination of the institutions of taxation, governance and traditional authority as they interacted through time. -
Special Congregation Ceremony
UNIVERSITY OF GHANA SPECIAL REPORTER PUBLISHED BY AUTHORITY NO. 821 FRIDAY, DECEMBER 27, 2013 VOL. 51 NO. 4 PROCEEDINGS OF 65TH ANNIVERSARY SPECIAL CONGREGATION APRIL 19, 2013 CONTENTS Order of Proceedings 2 Chairman of Council’s Address 4 List of Honorees 6 Remarks by Sir John Daniel on behalf of Honorees 7 Chancellor’s Closing Remarks 12 Citations 13 1 ORDER OF PROCEEDINGS 2.30 p.m. – Guests to be seated 2.45 p.m. – Procession: Members of Convocation 3.00 p.m. – Council Procession 3.10 p.m. – National Anthem – Dawuro 3.15 p.m. – Opening Statement by Chancellor, His Excellency Mr. Kofi Annan 3.25 p.m. – Aggrey-Fraser-Guggisberg Memorial Lecture (3rd Day): Professor Thandika Mkandawire Topic: The University and “Catching Up” 4.05 p.m. – INTERLUDE: Drum Appellation: Ghana Dance Ensemble 4.10 p.m. – Chancellor declares Special Congregation open: His Excellency Mr. Kofi Annan 4.15 p.m. – Adinkanfo Mo: UG Jubilee Choir 4.20 p.m. – Address by Chairman of Council: His Lordship Justice Dr. S. K. Date-Bah 4.30 p.m. – Remarks by H.E. The President 4.40 p.m. – Presentation of Candidates: Vice-Chancellor, Prof. Ernest Aryeetey – Conferment of Honorary Degrees: • Distinguished Scholarship John Pobee Drum Appellation Ama Ata Aidoo Citation Emmanuel Victor Doku Robing 2 • Contribution to Tertiary Education Frank Adu Jnr. Drum Appellation Vartan Gregorian Citation John Daniel Robing Alfred Teddy Konu Grace Marquis • Distinguished Contribution to Public Service John Agyekum Kufuor Drum Appellation Samuel Nunoo Woode Citation Robing • Alumni of whom the University is especially proud Rachel Philips Drum Appellation James Aggrey-Orleans Citation Robing • Contribution to Industry Anthony Oteng-Gyasi Drum Appellation Cecilia A. -
Value Added Tax Administration in the Construction Industry in Ghana
Value Added Tax Administration In The Construction Industry In Ghana Dadson Awunyo-Vitor Department of Agricultural Economics and Agribusiness, Kwame Nkru- mah University of Science and Technology, Ghana Address for correspondence:- [email protected] Journal of Finance and Management in Public Services. Volume 14. Number 2 Abstract The objective of the study is to assess the level of awareness of contractors and consultants within the construction industry about Value Added Tax (VAT) and challenges of its admin- istration or implementations within the industry. Data was collected from 52 contractors and 8 consultants in Brong Ahafo Region of Ghana using questionnaires. Descriptive statis- tics were used to analyse the data. The study revealed that a large proportion (75%) of the respondents were aware of the need to register and charge Value Added Tax as a result of sensitisation workshops organised by Ghana Revenue Authority in the region. The consult- ants perceive the implementation of the Value Added Tax as important in national develop- ment, however, they see the registration process as cumbersome. Contractors also had a good perception about Value Added Tax implementation within the construction industry but believed that they need more education about the modalities of registration and pay- ment. The study further revealed that the state lost GH¢ 8,053,407.52 ($5,033,379.70) in the 2012 fiscal year due to non-compliance with Value Added Tax by contractors and consult- ants in the region. In order to improve the implementation of Value Added Tax within the construction industry Ghana Revenue Authority must intensify education of contractors on modalities of registration and payment. -
Agclir Ghana September 2017
Feed the Future Enabling Environment for Food Security AgCLIR Ghana September 2017 Agribusiness Commercial, Legal, and Institutional Reform (AgCLIR) – Ghana CONTENTS List of Acronyms ............................................................................................................................ i Executive Summary ...................................................................................................................... 1 Ghana’s Agricultural Enabling Environment ............................................................................................................ 1 Table of Recommendations ......................................................................................................... 5 Introduction ................................................................................................................................... 8 Methodology .................................................................................................................................................................. 8 Country Context: Agriculture in Ghana ............................................................................................................... 10 Starting a Business ...................................................................................................................... 13 Legal Framework ......................................................................................................................................................... 14 Implementing Institutions ......................................................................................................................................... -
Ghana Case Study July 2008
INTERNATIONAL RECORDS MANAGEMENT TRUST GHANA CASE STUDY JULY 2008 Fostering Trust and Transparency in Governance Investigating and Addressing the Requirements for Building Integrity in Public Sector Information Systems in the ICT Environment Ghana Case Study July 2008 Fostering Trust and Transparency in Governance Investigating and Addressing the Requirements for Building Integrity in Public Sector Information Systems in the ICT Environment CONTENTS Terms of Reference 1 Acknowledgements 1 Background 2 Executive Summary 3 Findings 7 The Civil Service and its Payroll 7 Public Sector Reform Objectives 9 National ICT Objectives 11 The Public Records and Archives Administration Department 12 (PRAAD) Human Resources Management 13 Payroll Processes 16 Manual Systems and Paper Records 19 A Pre-IPPD2 Payroll Verification Exercise 22 Payroll Controls and Evidence of Payroll Fraud 25 Integrated Personnel and Payroll Database (IPPD) 27 IPPD2 Implementation 32 Analysis of Payroll and Personnel Data 34 Electronic Systems and Recordkeeping Issues 35 FOSTERING TRUST AND TRANSPARENCY IN GOVERNANCE: GHANA CASE STUDY Records Management and Public Sector Reform 35 Recordkeeping for the Payroll and Personnel Management 36 Function Compliance 38 Business Processes and Recordkeeping 38 Data Integrity 39 Appendix A People Consulted 43 Appendix B Personnel and Payroll Processes: New Entrant 45 Appendix C Personnel Registry Survey 49 Appendix D Data Collection Form 51 Appendix E Analysis of Payroll and Personnel Data 53 Appendix F Key Documents for ‘Master’ Personnel File 57 FOSTERING TRUST AND TRANSPARENCY IN GOVERNANCE: GHANA CASE STUDY TERMS OF REFERENCE 1 Andrew Griffin and Pino Akotia conducted case study visits in August 2006 and in February and March 2007. -
(Psrrp) Ida Credit No. 63230-Gh
OFFICE OF THE SENIOR MINISTER, OFFICE OF THE PRESIDENT PUBLIC SECTOR REFORM FOR RESULTS PROJECT (PSRRP) IDA CREDIT NO. 63230-GH TERMS OF REFERENCE OFFICE OF THE HEAD OF THE CIVIL SERVICE (OHCS) DEVELOPMENT OF OHCS APP, ONLINE RECRUITMENT AND HUMAN RESOURCE (HR) DATABASE APPLICATION REFERENCE NO.: GH-OSM-145432-CS-CQS COMPONENT 1 SUB-COMPONENT 1.1 JANUARY, 2020 INTRODUCTION 1. The Government of Ghana (GOG) launched the National Public Sector Reform Strategy (NPSRS, covering 2018-2023) in August 2018. The NPSRS goal is to enhance public service delivery to citizenry and the private sector. It seeks, among other things, to improve institutional quality and management effectiveness of Ghana’s public sector. 2. The PSRRP is a Government of Ghana initiative that strategically supports NPSRS implementation, helping sixteen (16) selected Ministries, Departments, and Agencies (MDAs) improve efficiency and accountability in the delivery of key public services to citizens and firms1. This will be achieved through targeted support to strengthen the service culture among the employees and reforming these entities’ current structures, systems, processes and internal management functions to provide more accessible, modernized and timely services. 3. The PSRRP is implemented through the Office of the Senior Minister (OSM) under the 4. Office of the President and supported by a Credit of US$35 million from the International Development Association (IDA, henceforth World Bank). A summary of the PSRRP description is in the Annex to this document. Further details are in the Project Appraisal Document (PAD) which is a public document. BACKGROUND OF THE ASSIGNMENT 5. The Office of the Head of the Civil Service (OHCS) is an implementing entity of the Public Sector Reform for Results Project (PSRRP).