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Peer Support Training Manual

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Peer Support Training Manual PEER SUPPORT TRAINING MANUAL Guideline for peer support training in the Okanagan Health Service Area Peer Support Training Manual 2005 CMHA BC Division Consumer Development Project Introduction to the Peer Support Training Manual The CMHA Consumer Development Project (CDP) based in Kelowna, is funded by the Interior Health Authority. The CDP is currently contracted to complete projects and provide information that will support consumers and mental health communities in the Okanagan region. The Project began in 1992 in an effort to encourage and support consumer involvement in mental health planning and decision making throughout the Thompson, Okanagan and Kootenay area. Over the years, this Project has provided on-the-job training in mentoring and community development for staff with first-hand experience with mental illness to build a strong informed and coordinated network of consumers. Sometimes the simplest concepts are the most profound. The CDP strives to build relationships and treat other people and their opinions with respect. It is our fundamental belief that people can and should be encouraged to speak on their own behalf. Our role is to ensure that people have opportunities and support to develop the skills to do so. The CDP has evolved to become a leader and champion in a recovery vision of service with the idea that one of the essential roles of the mental health system is to support individuals to connect with appropriate services within the mental health system as well as build supports in other areas of their lives through personal, social, environmental and spiritual connections. We strive to bring alive the concepts of the Framework for Support, CMHA’s guiding principles. A recovery vision of service is grounded in the idea that people can recover from mental illness when they play an active and empowered role in their journey. We aim to influence policy and encourage good practice in mental health services through a coordinated program of information exchange, advocacy, training and development that focuses on recovery of the individual and that builds strength in groups and communities. Our Project strives to demystify complex issues influencing people with mental illness in communities throughout the Interior Health Authority and create and support structures such as the Consumer Facilitation Councils, Interior Health Regional Consumer Council that meaningfully involve people with mental illness in positive systemic change. Charly Sinclair – Co-facilitator/author My interest in peer support began in 1997 when I was a member of the advisory committee for Kelowna’s peer support program, PepTalk. In 2001, the Consumer Development Project was contacted by the Mental Health Services Division to assist with the development of the Peer Support Resource Manual for peer support programs in British Columbia. I took the lead on that project and learned much about the evolution of peer support in BC. This process involved consumers from communities throughout BC who were interested and had some expertise with peer support as a best practice for consumer involvement. In 2003, I was contacted by the Salmon Arm Peer Support program to assist with their training process. I looked for resources to assist me and found that while there were many experts throughout the province, there was an inconsistency in the training materials. As part of my role with Consumer Development, we decided to collect the best of the information available, do some additional research and package it so that future peer support volunteers and staff would have a standardized, easy to use training resource. Our goal was to create a baseline of information and allow communities to build on it as needed. I wish to thank Maurizio Baldini from Penticton Peer Support program, Stephanie Hide, Kelowna PepTalk, Patricia Harding and Ron Nichol from Vernon Peer Support Services and Tanya Seibel from Salmon Arm Peer Support, for their expert advice and time they spent reviewing and critiquing the material and working with me to make this a valuable resource. I am sure there are many more things that could be included in this training manual. It’s meant to provide the reader with a start. We hope that you will add to it so that it fits with your community. We are always interested in hearing from you. Please let us know if you have found this document helpful. The following resources were used to compile this manual Peer Support Worker Training Manual for Consumers of Mental Health Services, written by Angela Neuhausler; edited by Judith Lange; 1995 PEPtalk, Central Okanagan Peer Support Training Manual Peer Support Resource Manual; BC Ministry of Health Services; July 2001 Maurizio Baldini, Coordinator Peer Support Program Okanagan Similkameen Coordinators of theVernon Peer Outreach Program BRIDGES course taught by consumers to consumers about mental illness and how to cope and manage recovery. (BCSS Provincial program) Sincere thank you to everyone who has contributed information for this manual. ii Peer Support Training Manual 2005 CMHA BC Division Consumer Development Project TABLE OF CONTENTS Introduction – Principles of Peer Support --------------------------------------------vii SECTION 1 – BASICS OF PEER SUPPORT Course Outline ----------------------------------------------------------------------------1 Session 1 ------------------------------------------------------------------------------------14 Introduction of facilitators and participants ------------------------------------------------- 14 Guidelines----------------------------------------------------------------------------------------- 14 Course Outline----------------------------------------------------------------------------------- 14 Egan’s Helping Model -------------------------------------------------------------------------- 15 Positive Thinking -------------------------------------------------------------------------------- 16 Homework---------------------------------------------------------------------------------------- 16 Handout 1 – Group Guidelines --------------------------------------------------------------- 17 Handout 2 – Course Outline ------------------------------------------------------------------ 18 Handout 3 – Egan’s Helping Model---------------------------------------------------------- 21 Handout 4 – “ Positive Works”---------------------------------------------------------------- 22 Session 2 ------------------------------------------------------------------------------------24 Discussion of Homework----------------------------------------------------------------------- 24 The Helpful Responses Questionnaire-------------------------------------------------------- 24 Perception Exercise ------------------------------------------------------------------------------ 24 Dot Exercise-------------------------------------------------------------------------------------- 25 Beliefs and Values-------------------------------------------------------------------------------- 25 Legal Considerations and Summary of Duties----------------------------------------------- 26 Confidentiality ----------------------------------------------------------------------------------- 26 Helper Role Play--------------------------------------------------------------------------------- 27 Homework---------------------------------------------------------------------------------------- 27 Handout 5 – Why Visit?------------------------------------------------------------------------ 29 Handout 6 – The Helpful Responses Questionnaire --------------------------------------- 30 Handout 7 – Perception Exercise-------------------------------------------------------------- 32 Handout 8 – Dot Exercise---------------------------------------------------------------------- 34 Handout 9 – Beliefs and Values --------------------------------------------------------------- 36 Handout 10 – Legal Considerations ---------------------------------------------------------- 38 Handout 11 – Summary of Duties------------------------------------------------------------ 39 Handout 12 – Self-assessment for Outreach Volunteers ----------------------------------- 40 iii Peer Support Training Manual 2005 CMHA BC Division Consumer Development Project SECTION 2 – COMMUNICATION SKILLS Session 3 ------------------------------------------------------------------------------------44 Group Discussion – Working Values in the Helping Relationship -------------------------------------------------------------------------------------- 44 Attending Skills---------------------------------------------------------------------------------- 44 Active Listening ---------------------------------------------------------------------------------- 45 The Skill of Paraphrasing ----------------------------------------------------------------------- 45 Accurate Empathy Exercise--------------------------------------------------------------------- 46 Homework – First Visit------------------------------------------------------------------------- 46 Handout 13 – Egan’s Working Values ------------------------------------------------------- 47 Handout 14 – Attending Acronym ----------------------------------------------------------- 48 Handout 15 – Active Listening ---------------------------------------------------------------- 50 Handout 16 – I believe -------------------------------------------------------------------------- 52 Handout 17 – The First Visit ------------------------------------------------------------------ 53 Handout 18 – What if
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