DOCSLIB.ORG

2014 Sustainability Report

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
2014 Sustainability Report Let’s bank on shared value 2014 Sustainability Report Over the last 163 years, the Bank of the We realize that our continuing success as a Philippine Islands (BPI) has built stakeholder financial institution significantly depends on trust on the foundation of expertise in how well we work for every Filipino’s long- advisory and relevant products and services term financial welfare and how well we enable that empower our clients financially. Moving sustainable development in the Philippines. forward, we aim to keep every Filipino’s Leveraging on our shared value focus and our vital trust by embedding economic, social, and assets—prudent capital management, engaged environmental value in everything we do. workforce, efficient processes, and continued trust G4-3 by stakeholders—places us in a strong position to become the Filipino banking champion. Through our commitment to shared value, we aspire to contribute to Filipino society beyond To this end, we continually innovate to transform the scale of the financial services we provide. the way Filipinos bank, enhance livelihood and businesses, and encourage more sustainable investments, while delivering value for our clients and shareholders. In this report, we share with you our success stories thus far, our stories of “Banking on Shared Value.” 2 BANK OF THE PHILIPPINE ISLANDS 2014 SUSTAINABILITY REPORT 3 The BPI Credo We believe our first responsibility is to ourClients . We believe in our responsibility to our People. We believe in our responsibility to our If we understand and address our clients’ financial We seek to hire the best people for each job, Shareholders. We treat capital as a most 04 BPI at a Glance needs, we will be entrusted with their most provide them with the means to perform at a high valuable asset and seek to generate superior important financial transactions, and we will build level and reward them fairly. We value integrity, returns while being prudent in risk-taking, lasting relationships. We do well when our clients professionalism, and loyalty. We promote a culture spending, and investment. Joint Message from the Chairman 06 do well. of mutual respect, meritocracy, performance, and and the President and CEO teamwork. We strive to be the employer of choice among Philippine financial institutions. We believe in our responsibility to our Country. 10 Our Report Our prosperity is greatly dependent on the well-being of our nation. We aim to be inclusive and responsible in nation building. Through BPI Foundation, we are committed to the welfare 14 Our Business and sustainability of the communities we serve. xx 23 Let’s Set Financial Wellness in Motion 37 Let’s Foster Financial Inclusion 49 Let’s Invest in Sustainable Development 71 Let’s Enhance Our CARE Systems 83 Let’s Empower Our People and Society 101 Let’s Use Resources Efficiently 109 Let’s Build Trust 129 Appendices GRI Content Index Independent Assurance Statement Acknowledgment 2014 SUSTAINABILITY REPORT 5 BPI at a Glance Sustainable Financial Wellness Financial Inclusion Development Investments 67% increase in savings volume of 27% increase in savings volume 27.5B Pesos worth of Save-Up accounts of Easy Saver accounts approved loans to fund renewable energy, energy efficiency, and 40% growth in number of OFW climate resilience projects Regular Subscription Plan investors Ka-Negosyo roadshow events 26 814K tonnes CO2e 12% growth in the number of investors nationwide avoided per year from the Personal Banking segment Operational Efficiency 234% increase in financial transactions 84% of transactions done through electronic channels contributing to reductions done through mobile app in construction of physical branches and fuel consumption of armored vehicles People and Society Resource Efficiency Building Trust 84% Sustainable Engagement score 39% decrease in +61.23 net promoter score – above water consumption the average score of international financial 47% increase in institutions total number of promotions 16% decrease in carbon emissions House of the Year Asia Risk Award 11K volunteer hours rendered for local communities 4 BANK OF THE PHILIPPINE ISLANDS 2014 SUSTAINABILITY REPORT 5 Joint Message from the Chairman and the President and CEO G4-1 CHANGES ARE HAPPENING To all our stakeholders, We have placed creating shared value as a cornerstone of our business. We continue to empower our FOR YOU AT BPI people to innovate systems, products, and services that address our biggest sustainable development challenges – poverty, food security, climate change, ecosystems degradation, among others – while generating significant value for our business and our shareholders. This year, we report on the progress we are making on three focus areas where we can deliver most impact – Financial Wellness, Financial Inclusion, and Sustainable Development Investments. Financial Wellness We aim to help every Filipino attain a strong financial foundation and build a healthy and productive financial future. We assist our clients by providing financial advice and offering a wide array of financial products and services suited for their needs. Our products are designed to foster a culture of saving, responsible borrowing, informed investing, and protection of asset value. We offer investment products with lower minimum amount requirement, as well as a regular subscription plan (RSP) that allows monthly contribution for investments. 6 BANK OF THE PHILIPPINE ISLANDS 2014 SUSTAINABILITY REPORT 7 In 2014, we saw a 67% increase in Save-Up Sustainable Development Investments more low-income individuals. In 2014, 84% of Our Business Bottomline accounts, a 40% growth in OFW investors’ total transactions were done through electronic investments through RSP, an 8% increase in the We focus on enabling investments that foster channels, which reduced the need for many more By serving our clients well, we achieve strong number of mutual funds investors, and a 12% sustainable development, especially in the physical branches. and sustainable financial performance. Our total increase in the number of investors from the countryside. Of the total loans we provided in revenue increased from P52.5 billion in 2013 Personal Banking client segment. 2014, P94 billion went to investments in the We measure our performance as an employer using to 55.8 billion in 2014. BPI recorded both net countryside, boosting wholesale and retail trade, a sustainable engagement metric. In our latest income and total comprehensive income of P18.0 Financial Inclusion agriculture, manufacturing, and real estate, among survey, 84% of our employees consider themselves billion, achieving a return on assets of 1.44 percent others. sustainably engaged, across various parameters and a return on equity of 13.75 percent. For 2014, As a financial institution, we recognize our key such as involvement and empowerment, strategy we received Bangko Sentral approval to pay P7.08 role in addressing poverty. We continue to put We are particularly proud to report that as of and direction, as well as work tools and efficiency. billion in total dividends, an annual payout ratio special attention on the unbanked and low-income end of 2014, we approved P27.5 billion worth of of 39.2 percent. segments. We develop products that allow them loans to fund 174 projects in renewable energy, BPI’s proactive approach to enterprise and entry into the formal banking sector. energy efficiency, and climate resilience. These financial risk management allows us to effectively Looking Forward investments generate over a thousand gigawatt meet domestic and international market Our Easy Saver product which does not require a hour (GWh) of renewable power, save 234 GWh challenges. We have a strong top-down risk We realize the extent of change we seek to maintaining balance helps low-income individuals of electricity from energy efficiency, and cut 814 management culture, very experienced risk create sustainable value for our clients, for the start a relationship with the Bank. We help those thousand tonnes of greenhouse gas emissions. management leaders, well-defined risk appetite environment, for society and for our stakeholders who wish to start a business but do not have ready and metrics, and robust models and systems. via our various activities. What we achieved in access to capital by offering affordable loans with Our Key Enablers 2014 inspires us to do more in the coming years. extended payment terms. Our customers rated us 94.2% in overall So, to all our stakeholders, “Let’s Bank on Shared customer satisfaction and 61.23 in net promoter Our success thus far has been a product of efficient Value.” score, which is well above the average score In 2014, our total savings volume of Easy Saver systems and channels, robust risk management, of international financial institutions. This is accounts increased by 27% with a 14% increase empowered employees, and customer trust. in the number of account holders. We have also validated by the awards we received this year such as Best Payment Product Award, Diamond Award financed about 200 entrepreneurs who acquired Our electronic channels help reduce our for Marketing and Best Retail Bank Award. franchise outlets. transaction costs, thus enabling us to serve Jaime Augusto Zobel de Ayala Cezar P. Consing Chairman President & Chief Executive Officer 8 BANK OF THE PHILIPPINE ISLANDS 2014 SUSTAINABILITY REPORT 9 Our Report Scope and Coverage Environmental Performance Reporting Standards G4-32 Additional Reference G4-28, G4-29, G4-30 • Consolidated data from our head offices, Philippine branches, satellite This report is ‘In Accordance’ with the The Bank’s operational and financial Let’s bank on shared value is BPI’s seventh offices, and subsidiaries GRI G4 Guidelines - Core option for the performance is stated and filed at the annual Sustainability Report. It covers • Energy and water consumption non-financial performance. It is guided Philippine’s Securities and Exchange our business operations, inclusive of our from meter readings by utility by peer performance comparison and Commission (SEC). It forms part of the subsidiaries and affiliates within the period companies benchmarking.
Load more

Recommended publications
  • Standard Document Cover Sheet for Sec Filings
    STANDARD DOCUMENT COVER SHEET FOR SEC FILINGS All documents should be submitted under a cover page which clearly identifies the company and the specific document form as follows: SEC Number * 121 (required) File Number ** BANK OF THE PHILIPPINE ISLANDS 6768 BPI BUILDING, AYALA AVENUE, MAKATI CITY 818-5541 to 48 December 31, 2009 SEC FORM I7 -A (Form type) AMENDMENT DESIGNATION (if applicable) FOR THE PERIOD ENDED DECEMBER 31, 2009 (if a report, financial statement, GIS, or related amendment or show-cause filing) NONE EACH ACTIVE SECONDARY LICENSE TYPE AND FILE NUMBER (state “NONE” if that is the case) * SEC will assign SEC No. to new companies. ** SEC will assign File No. to new applications or registrations. *** Companies should display the File No. on any filing which is an amendment to an application or registration 2 SECURITIES AND EXCHANGE COMMISSION SEC FORM 17-A ANNUAL REPORT PURSUANT TO SECTION 17 OF THE SECURITIES REGULATION CODE AND SECTION 141 OF THE CORPORATION CODE OF THE PHILIPPINES 1. For the fiscal year ended : DECEMBER 31, 2009 2. SEC Identification Number : 121 3. BIR Tax Identification No. : TIN: 047-000-438-366 4. BANK OF THE PHILIPPINE ISLANDS Exact name of issuer as specified in its charter 5. Ayala Avenue, Makati City, Metro Manila, Philippines Province, Country or other jurisdiction of incorporation or organization 6. Industry Classification Code : (SEC Use Only) 7. BANK OF THE PHILIPPINE ISLANDS BUILDING Cor. Ayala Avenue & Paseo de Roxas Makati City, Metro Manila ZIP Code 1226 Address of principal office Postal Code 8. (02) 818-5541 to 48 Issuer’s telephone number, include area code 9.
    [Show full text]
  • MERCHANT AGREEMENT A
    MERCHANT AGREEMENT This Merchant Agreement (the “Agreement”) is made and executed in the City of ___________________, on this day of _______________________________, by and between: BANK OF THE PHILIPPINE ISLANDS, a universal banking corporation duly organized and existing under and by virtue of the laws of the Republic of the Philippines, with principal office and place of business at BPI Card Center, 8753 Paseo de Roxas, Makati City, hereinafter referred to as “BPI”; - and - ________________________________________, a corporation duly organized and existing under and by virtue of the laws of the Philippines/sole proprietorship owned and operated by ___________________________________________________, doing business under the name and style “______________________________________________”, with principal office and place of business at __________________________________________________________________________, represented herein by its authorized representative _________________________________________ , hereinafter referred to as the “MERCHANT”. WITNESSETH THAT: WHEREAS, BPI is engaged in the business of acquiring credit, debit and/or prepaid card transactions at affiliated merchant establishments and is licensed to enter into this Agreement with MERCHANT to honor these cards for the purchase of goods and/ or services from the MERCHANT’s establishments; WHEREAS, the MERCHANT is duly licensed to engage in business and agrees to honor all credit, debit and/or prepaid cards, whether BPI issued or not, (each, a “Card”) as payment for its sale of goods and/or services, and agrees to be bound by the terms and conditions set forth hereunder; NOW THEREFORE, for and in consideration of the foregoing premises, BPI and MERCHANT agree as follows: DEFINITION OF TERMS The following terms used in this Agreement shall have the following meanings: a.
    [Show full text]
  • The Philippine Payment System: Efficiency and Implications for the Conduct of Monetary Policy
    RESEARCH PAPER SERIES No. 2002-05 The Philippine Payment System: Efficiency and Implications for the Conduct of Monetary Policy Mario B. Lamberte PHILIPPINE INSTITUTE FOR DEVELOPMENT STUDIES Surian sa mga Pag-aaral Pangkaunlaran ng Pilipinas The author, Dr. Mario B. Lamberte, is President of the Philippine Institute for Development Studies. He obtained his Ph.D. in Econom- ics from the School of Economics of the University of the Philippines. He also pursued postdoctoral studies at the Department of Econom- ics of Stanford University in California, U.S.A. He specializes in money and banking, international finance, and development economics. Acknowledgment: Dr. Lamberte wishes to thank Dr. Vicente Valdepeñas, Jr., member of the Monetary Board, and Mr. Francisco P. Yap, Jr., President of the Philippine Clearing House Corporation, for their insightful comments on the first draft of this paper. Thanks are also due to Mr. Gil Alvarez Lim, Mr. Francis Avellana, Mr. Jerome A. Arcangel, Mr. Alton Ferolino, Ms.Criselda Santillan, and Mr. Joel A. Ramos for sharing their insights on how the payment system in the Philippines operates. The author is grateful to Ms. Sharon Thea Vital, Ms. Merle Galvan and Ms. Juanita Tolentino for their excellent assistance in preparing this paper. The usual disclaimer applies. The Philippine Payment System: Efficiency and Implications for the Conduct of Monetary Policy Mario B. Lamberte RESEARCH PAPER SERIES NO. 2002-05 PHILIPPINE INSTITUTE FOR DEVELOPMENT STUDIES Surian sa mga Pag-aaral Pangkaunlaran ng Pilipinas Copyright 2002, 2003 Philippine Institute for Development Studies Printed in the Philippines. All rights reserved. The views expressed in this paper are those of the author and do not necessarily reflect the views of any individual or organization.
    [Show full text]
  • Ma'am Elizabeth Banan Crizette Garcia Finance I Reynelyn Ganza
    Members: Ma’am Elizabeth Banan Crizette Garcia Finance I Reynelyn Ganza Trixie Aira Hipolito Jack Magno Regienald Dioquino Shaii Miranda Aimee De Vera Corporate Information BPI: Let’s Make It Easy. Through the years, BPI has been a beacon of financial confidence. Its strong heritage in responsible banking is evidenced by the many accolades the Bank has gained both from industry experts and ordinary customers. Now, at a time of extreme consumerism, there’s a heightened call for financial responsibility. Now more than ever, how people manage their money is more important than how much of it they have. BPI finds itself in the strongest position to heed this call. Its products and services are tailored to help people maximize what they have to afford the life they want—from the young family who wants to build their own home, to the taxi driver who wants to own the car he drives, to the overseas worker who wants to come home for good. Different people have different dreams, hopes, and aspirations but BPI works to make a better life more reachable for everyone. BPI pursues this mission guided by the belief that the life we want does not depend on what we have. It’s what we do with what we have. Mission and Vision WE BELIEVE in the central role that private enterprise plays in economic development. WE BELIEVE that our corporate mission is to be the leading private financial institution in the Philippines in terms of professional competence, service quality, responsible corporate citizenry, and overall growth and stability; and to be an established ASEAN financial institution with a creditable worldwide outreach.
    [Show full text]
  • Business Review
    BUSINESS REVIEW 14 Unfazed by narrower spreads resulting from declining interest rates which reached a record low in the fourth quarter of 2010, BPI remained focused on its commitment to bring fi nancial progress to more Filipinos through innovative and suitable product solutions for specifi c customer segments and operational ease in transaction points. This commitment was embodied in its 2010 institutional campaign “Let’s Make It Easy” which covered all aspects of the customer experience, from access to value-laden products and innovative services, to sound fi nancial advice, thus ensuring that each point of customer interaction is convenient, hassle-free and fi nancially empowering. 15 BUSINESS REVIEW BRANCH BANKING BPI deployed Customer Transaction Assist (CTA) machines in 100 branches. The CTA is a new standard for transacting in the branch which eliminates the deposit and withdrawal slips. Using touch-screen technology, branch customers simply encode on the CTA machine their transaction details which are automatically sent to the teller for processing. Customers can comfortably sit down while waiting for their queue numbers to be displayed in the LCD monitors which will prompt them to approach a specifi c teller. The CTA streamlines the transaction process cutting queue time and teller transaction time by 30%. Consistent with the Bank’s thrust of making the lives of the Filipinos more progressive, the Bank introduced the Easy Saver for the blue collar workers. Easy Saver is a savings account which does not have an average daily balance requirement, thereby enticing depositors to save and not worry about service charges. Only withdrawals from the account are charged a minimal fee to further encourage account holders to build-up their savings.
    [Show full text]
  • SM INVESTMENTS CORPORATION 2005 ANNUAL REPORT Vision • Innovation • Value
    SM INVESTMENTS CORPORATION 2005 ANNUAL REPORT Vision • Innovation • Value Vision Financial Highlights 1 Message to Our Stockholders 2 SMIC attains growth in new initiatives through thought leadership, risk President’s Report 4 management, and a thorough understanding of its market and business Vision 7 SMIC in Review 8 environment. Business Portfolio 14 Retail Merchandising 16 Innovation Shopping Malls 22 Banking and Financial Services 28 SMIC maintains growth in its ongoing endeavors through strategic Real Estate Development and Tourism 34 differentiation, operational agility, and prudent incorporation of advanced Directory 40 Innovation 41 technologies and methodologies. Financial Statements 42 Notes 53 Value Value 89 Corporate Social Responsibility 90 SMIC sustains growth into the future through financial discretion, methodical Board of Directors 92 expansion, and a relationship of responsibility and integrity toward its Executive Officers 94 stakeholders. This is SM Investments Corporation. 2005 Consolidated Financial Highlights 31 December 2005 31 March 2005 % Change (as restated) Revenues 53,981,706,757 50,156,122,713 8 % Net Income 7,125,057,651 5,764,086,098 24 % Total Assets 169,076,378,936 154,563,859,593 9 % Total Borrowing - Net 36,721,992,635 39,030,918,876 -6 % Stockholders’ Equity 101,058,841,718 85,982,363,493 17% Earnings Per Share 13.44 14.12 Financial Ratios: Current 1.10:1 2.02:1 Debt-to-equity 32:68 38:62 Assets Liabilities Revenues Net Income 18% 14% 14% 35% 35% 74% Retail Merchandising 53% Shopping Malls Others 45%
    [Show full text]
  • Standard Document Cover Sheet for Sec Filings
    STANDARD DOCUMENT COVER SHEET FOR SEC FILINGS All documents should be submitted under a cover page which clearly identifies the company and the specific document form as follows: SEC Number * 121 File Number ** BANK OF THE PHILIPPINE ISLANDS 6768 BPI BUILDING, AYALA AVENUE, MAKATI CITY 818-5541 to 48 December 31, 2014 SEC FORM I7 -A AMENDMENT DESIGNATION FOR THE PERIOD ENDED DECEMBER 31, 2014 (if a report, financial statement, GIS, or related amendment or show-cause filing) NONE EACH ACTIVE SECONDARY LICENSE TYPE AND FILE NUMBER (state “NONE” if that is the case) * SEC will assign SEC No. to new companies. ** SEC will assign File No. to new applications or registrations. *** Companies should display the File No. on any filing which is an amendment to an application or registration 3 12. Check whether the issuer: (a) has filed all reports required to be filed by Section 17 of the SRC and SRC Rule 17 thereunder or Section 11 of the RSA and RSA Rule 11(a)-1 thereunder, and Sections 26 and 141 of The Corporation Code of the Philippines during the preceding twelve (12) months (or for such shorter period that the registrant was required to file such reports); Yes [ X ] No [ ] (b) Has been subject to such filing requirements for the past ninety (90) days. Yes [ X ] No [ ] 13. State the aggregate market value of the voting stock held by non-affiliates of the registrant. The aggregate market value shall be computed by reference to the price at which the stock was sold, or the average bid and asked prices of such stock, as of a specified date within sixty (60) days prior to the date of filing.
    [Show full text]
  • Standard Document Cover Sheet for Sec Filings
    STANDARD DOCUMENT COVER SHEET FOR SEC FILINGS All documents should be submitted under a cover page which clearly identifies the company and the specific document form as follows: SEC Number * 121 (required) File Number ** BANK OF THE PHILIPPINE ISLANDS 6768 BPI BUILDING, AYALA COR. PASEO DE ROXAS, MAKATI CITY 818-5541 to 48 December 31, 2004 SEC FORM I7 -A (Form type) AMENDMENT DESIGNATION (if applicable) FOR THE PERIOD ENDED DECEMBER 31, 2004 (if a report, financial statement, GIS, or related amendment or show-cause filing) NONE EACH ACTIVE SECONDARY LICENSE TYPE AND FILE NUMBER (state “NONE” if that is the case) * SEC will assign SEC No. to new companies. ** SEC will assign File No. to new applications or registrations. *** Companies should display the File No. on any filing which is an amendment to an application or registration 2 SECURITIES AND EXCHANGE COMMISSION SEC FORM 17-A ANNUAL REPORT PURSUANT TO SECTION 17 OF THE SECURITIES REGULATION CODE AND SECTION 141 OF THE CORPORATION CODE OF THE PHILIPPINES 1. For the fiscal year ended : DECEMBER 31, 2004 2. SEC Identification Number : 121 3. BIR Tax Identification No. : TIN: 047-000-438-366 4. BANK OF THE PHILIPPINE ISLANDS Exact name of issuer as specified in its charter 5. Ayala Avenue, Makati City, Metro Manila, Philippines Province, Country or other jurisdiction of incorporation or organization 6. Industry Classification Code : (SEC Use Only) 7. BANK OF THE PHILIPPINE ISLANDS BUILDING Cor. Ayala Avenue & Paseo de Roxas Makati City, Metro Manila ZIP Code 1226 Address of principal office Postal Code 8. (02) 818-5541 to 48 Issuer’s telephone number, include area code 9.
    [Show full text]