3/28/2018
UTA BOARD OF CALL TO ORDER TRUSTEES MEETING & MARCH 28, 2018 OPENING REMARKS
PLEDGE OF ALLEGIANCE
1 3/28/2018
ITEM(S) FOR CONSENT
* Approval of January 24, 2018 Meeting Report * Approval of January 31, 2018 Meeting Report * Financial Reports & Dashboards for Nov, Dec MOTION 2017 & Jan 2018 * Quarterly Investment Report
PUBLIC COMMENT GUIDELINES
Fill out a “public comment card”, and check the box indicating that you wish to speak. If you do not wish to speak, check the appropriate box and provide any written comment. Hand your comment card to the Board Secretary, Robert Biles.
The Secretary will call upon each individual wishing to speak in GENERAL PUBLIC the order cards are received.
Please state your name into the microphone and proceed with COMMENT PERIOD your comments from the podium.
In the interest of time, each comment will be limited to two minutes. The Secretary will display the time to notify you when your time is up.
You will not be allowed to distribute any handouts to the Trustees in the meeting.
2 3/28/2018
PRESIDENT/CEO REPORT Jerry Benson
2017 Performance Jerry R. Benson, President/CEO March 28, 2018
Outline Leadership: Organizational Restructuring
Lead the executive team in the completion of the organizational restructuring started in November 2016, and the filling of all key management positions with . Performance by category highly qualified, high‐performing individuals. . Leadership . Strategy President/CEO Jerry Benson . External relationships
. People Vice President of Vice President of Chief Safety, External Affairs Chief People Operations, Vice President of Security & . Finance and operations & Constituent Officer Capital Finance Technology Services Kim Ulibarri & Assets Bob Biles Officer . Other initiatives Nichol Todd Provost Dave Goeres Bourdeaux
Human Resource Board Strategic Asset Management Information Service & Labor Comptroller Operations Director Director Technology Director Relations Director Troy Bingham Annette Royle Paul Edwards Daniel Harmuth Richard Murray
Planning Director Laura Hanson
3 3/28/2018
Leadership: High Performance Culture Leadership: High Performance Culture
With the close consultation of executive team members, define the “UTA High . Examples of culture work in action: Performance Culture” and develop an ongoing program to nurture internal culture . Monthly President/CEO interactions with employees in departments and business improvements. units . Regular President/CEO video messages to all employees . Quarterly all‐day visits to business units . One hour of one‐on‐one engagement with the general manager/regional general manager . Ride system and/or tour projects . Informal time allotted for building relationships with employees . Cultural fit considered in hiring of new managers and supervisors . Culture and True Norths discussed at each department meeting and in all one‐ on‐one meetings
Strategy: Culture and Leadership Development Strategy: New Board Strategic Plan
Develop vision, values, strategies and leadership behaviors with executive team. Together with the Board of Trustees, develop and begin implementation of a new Communicate throughout the agency and develop aligned objectives in every area. strategic plan to provide UTA with visionary guidance over the next three years (through 2019).
4 3/28/2018
Strategy: Continuous Improvement Strategy: Continuous Improvement
Develop and implement a continuous improvement process to allow better . One hundred eight continuous alignment of UTA’s human, physical and financial resources with the agency’s improvement projects were purpose and strategy. completed or are in process . Examples of continuous improvement results: UTA Leadership . Redeployed 15 employees to better support customers and the organization Continuous Improvement . Data analysis, ticket vending machine maintenance, planning, bus‐focused training . Performed a cost‐benefit analysis on Advocates Experts Faculty using tablets for bus operations trainers . Anticipated annual savings of $108,171
Practitioners: All Employees
External Relationships: Enhance and Expand External Relationships: Enhance and Expand
Develop new relationships with federal, state and local government 2017 Leadership Meetings with Stakeholders officials, community organizations, and other stakeholders, while Governor and Other Federal State Local/Elected (e.g. federal and TOTAL BY strengthening existing relationships. UTA Leadership Delegation Legislators Officials MPOs state agencies) EMPLOYEE
Jerry Benson 12 44 51 21 79 207
Nichol Bourdeaux 8 19 22 13 14 76
Todd Provost 4 0 20 10 19 53
Bob Biles0365317
Dave Goeres 0 7 22 2 16 47
Steve Meyer0 0 37221675
Matt Sibul2282421226184
Jeff LaMora10101416
Eddy Cumins 1 3 135 4 1 144
Bruce Cardon01541020
Lorin Simpson013307
Mary DeLaMare‐ 0 1 47 22 92 162 Schaefer
Cherryl Beveridge000077
TOTAL BY 48 161 391 118 297 1015 CATEGORY
5 3/28/2018
External Relationships: Proactive Communications External Relationships: Accessible Information
Support the executive team in the development and implementation of a robust, Ensure the continuous improvement of UTA’s efforts to provide easy‐to‐access proactive and flexible communications structure, strategy and plan. information and increase engagement with the public and stakeholders.
. Examples of increased proactive communication: . Responding immediately to media inquiries . Providing more in‐person interviews . Developed comprehensive communications and community relations plans
External Relationships: Accessible Information People: Collective Bargaining
Settle upcoming labor agreements in a financially responsible manner that also preserves positive employee relations. . Examples of increased access to information: . Livestreaming board meetings . Enhanced opportunities for public comment . Increased customer service call rates through better staffing . Improved GRAMA responses . More accommodating approach . Expanded staff resources 93% . Meeting with requestors . Providing partial information on legally excluded documents when possible union . Communicating service information and updates through social media ratification vote (highest in UTA history)
6 3/28/2018
People: Staffing and Performance Management People: Staffing and Performance Management
Working closely with executive team members, achieve full staffing of all service‐ critical positions.
Support the executive team in the successful implementation of a new performance management system with lateral and downward accountability. 4% 198% reduction in increase in customer service call fare inspection rate center abandon rate
Finance and Operations: Budget Management Finance and Operations: Improve Budget Process
Ensure that expenses stay within approved budget. Lead the executive team to develop and implement strategies to improve budget practices, reduce costs, and decrease agency debt.
. Engaged in strategic reallocation of resources to support board priority items
$38.93 million $9.4 million $1 million 3% ahead of budget in under budget in for improved signage, system increase in bus operating revenues operating expenses wayfinding revenue miles
7 $62.8 million positions reduced, 15 in state of good repair positions repurposed investments
7 3/28/2018
Finance and Operations: Improve Budget Process Finance and Operations: Service Standards
Lead the executive team to develop and implement strategies to improve budget Support the executive team in the successful implementation of updated service practices, reduce costs, and decrease agency debt. standards and reporting of performance.
. Established office of innovative mobility solutions . Refined assumptions for key items such as sales tax, fare revenue, fuel costs, labor costs, etc. . Increased communication with the public and customers . Increased investment in innovative and partnered services
Finance and Operations: Improve Customer Value Finance and Operations: Improve Customer Value
Lead the executive team to improve customer value through service redesigns, external partnerships, better reliability, and enhanced convenience. . Engaging community partners to increase mobility options . Utah Ride Link (utahridelink.com) . Volunteer Driver Voucher Program . Utah County On Demand Service . Improved 122 bus stops, installed 1,200 feet of new sidewalk, completed two bike lane projects, and made 104 bike amenity improvements . Launched GoRide, a mobile ticketing option
8 3/28/2018
Finance and Operations: Improve Customer Value Finance and Operations: Improve Customer Value
Combined TVM Reliability vs Customer Complaints
1100 100%
1000
900 95%
800 90% 700 Complaints
600 Reliability 85%
500 TVM
Customer
% 400
Total 80% 300
200 75%
100
0 70% Jan‐17 Feb‐17 Mar‐17 Apr‐17 May‐17 Jun‐17 Jul‐17 Aug‐17 Sep‐17 Oct‐17 Nov‐17 Dec‐17
Customer Complaints Combined Reliability
Other Initiatives Other Initiatives
$15.1 million 4 64% 65% in transit‐oriented track curves replaced completion on completion on development revenue on 700 South Provo Orem TRIP positive train control
92 36 2 100% traction motors installed couplers installed new significant resolution on on 46 light rail vehicles on SD100/SD160 vehicles pass agreements airport TRAX station (UVU and BYU) relocation
9 3/28/2018
Thank You for Your Leadership and Support
CHAIR’S REPORT Greg Bell
SB136 Overview
Andrew Gruber Wasatch Front Regional Council
10 3/28/2018
STAKEHOLDER & PLANNING R2018‐03‐11: COMMITTEE UPDATE Electronic Meetings Trustee Bret Millburn Trustee Millburn
Electronic Meetings
• 24‐hour advance approval from the Board or Committee Chair. R2018‐03‐09:
• A quorum must be present at the physical location of the ILA between Salt Lake County scheduled meeting & vote to approve the electronic meeting. & UTA for Clean Air Day • Verbal vote will be given by Trustees connected electronically. Trustee Millburn
• Limitations due to budget, public policy, logistical or equipment capabilities will be considered.
11 3/28/2018
Background • Free Fare Friday, held on December 22, 2017, was a $70,000 partnership ‐ an estimate of the average daily weekday fare collected by UTA. These costs were shared by Salt Lake City Council, Salt Lake County, and UTA. • The Stakeholder and Planning Committee is recommending that the Board of Trustees execute the ILA between Salt Lake County and UTA to receive the County’s $27,500 payment for “Free Fare Friday” Free Fare Friday
Outcomes FrontRunner Ridership Increase 66.4%
Total boardings 174,094 Total boarding increase 31,732 PUBLIC COMMENT
Estimated individual rider increase 22,829 Riders who knew it was Free Fare Friday FrontRunner – 89% R2018‐03‐11: Electronic Meetings TRAX – 78% & Riders who rode because it was Free Fare Friday FrontRunner – 69% TRAX – 49% R2018‐03‐09: ILA for Clean Air Day Cars removed from the road 17,560
Environmental impact 3 tons of vehicle air pollutants More than 200 tons of Greenhouse gas
12 3/28/2018
MOTION MOTION
R2018‐03‐11: R2018‐03‐09: Approving Electronic Meetings Interlocal Agreement with SL County for UTA Clean Air Day
PRESENTATION
R2018‐03‐08: Sugar House Double Track Agreement ILA between Salt Lake County Sugar House S‐Line Bart Simmons/Steve Meyer Bart Simmons March 2018
13 3/28/2018
Double Tracking Project Project Map
• On September 27, 2017, the Board approved a separate Interlocal Agreement regarding a project to build a second track on a portion of the S-Line • S-Line is a single track system which currently includes a short passing siding at 500 East • Length of the existing passing siding requires system headways of at least 20 minutes • Project will extend the passing siding from 500 East to 300 East and allow UTA to increase service to 15 minute headways • The project will also add a second platform at 300 East
2017 Interlocal Agreement Definitive Interlocal Agreement
• Total budget for the project is $5.9 Million • 2018 Interlocal Agreement: • 2017 Interlocal Agreement reflected Salt Lake County’s – Confirms the financial terms of the agreement in principle agreement in principle to fund: – Creates an escrow agreement to be funded by Salt Lake County at the – $4 Million toward the initial construction costs beginning of construction – $500,000 toward operating costs – Creates a process by which UTA will make progress payment draws – Allows UTA to secure all operating funds once increased service on • 2017 Interlocal Agreement: S-Line has commenced – Established a nine-month period for the parties to negotiate a definitive agreement – Receipt of operating funds is conditioned upon covenant to operate at increased service level for three years – Contemplated that the definitive agreement would address, among other issues, how funding will be disbursed – Incorporates an approved project schedule
14 3/28/2018
PUBLIC COMMENT MOTION
R2018‐03‐08: SL County ILA R2018‐03‐08: SL County ILA Sugar House S‐Line Sugar House S‐Line
PRESENTATION
R2018‐03‐10:
TOD Strategic Plan and STRATEGIC PLAN Revision of EL 2.2.4 Paul Drake
15 3/28/2018
TOD Metrics TOD Metrics
Constructed 2018‐2019 TOTAL Thru Q1 2018 Construction
Residential 600 units 1,000 units 1,600 units Private Investment $340 million
Office 390,000 sf 380,000 sf 770,000 sf Land Reintroduced To Tax Rolls 37 acres Retail 10,000 sf 55,000 sf 65,000 sf TOD Income $16+ million Hotel 192 rooms N/A 192 rooms
Reforms Timeline
Completed • Separated TOD functions from legal March Q1-Q2 Q3-Q4 March 2016: 2017: 2017: 2018: • Established independent reviews Per UTA Board Solicited input from Engaged in Seeking adoption directive: stakeholder groups: peer review of TOD Strategic • Required internal audit review Began Regional partners, with RTD, Plan from UTA conceptual Local municipalities, LACMTA, Board of Trustees Proposed development of Development MetCouncil, TOD Strategic Community, and Metro • Plan Affordable Housing New TOD Strategic Plan Specialists • Revised Executive Limitations Policy
16 3/28/2018
Stakeholders TOD Strategic Plan
• Wasatch Front Regional Council 1. Regional Trends • Mountainland Association of Governments 2. Regional Vision • Regional Planning Organizations 3. Transit-Oriented Development • Local Municipalities • Affordable Housing Specialists 4. UTA’s Role • Development Community THANK YOU 5. Processes & Procedures • Peer Transit Agencies
Regional Trends Regional Vision rwhScenarios Growth
•Population growth • Wasatch Choice 2040/50 Vision: •Access to opportunity • Compact, mixed-use, walkable centers •Traffic congestion • Implemented by local communities •Air quality
17 3/28/2018
Transit-Oriented Development UTA’s Ro l e
Proximity Compactness Ogden Variety • Offer transit expertise to planning efforts • Represent public interest Salt Lake City Accessibility • Catalyze development consistent with Regional Vision • Influence development market Sense of Place Provo
Processes & Procedures Planning Stage
TOD System Plan
WFRC UTA UDOT MAG
50% 25% 25% SITE PLANNING REMM Planning Implementation Management SELECTION DATA COLLECTION TOD STATION CONCEPT MASTER SITE FINANCIAL CONST PROPERTY SYSTEM AREA TOD PLAN & PLAN PLAN PLAN MGMT MGMT System PLAN PLAN PROCUREMENT Plan Measures TOD‐readiness for Transit Hubs RECOMMENDATION OUTPUTS Site Evaluation Criteria: • Land Availability
Local • Market Gov’s • Accessibility • Political Support
18 3/28/2018
Planning Stage Implementation Stage
Master & Site Planning N
PARKING MXD TETNAME STREET
TETNAME STREET RET MXD • Reviewed based on findings in Planning Stage RES RET
RET OFFICE and TOD Design Criteria STREET NAME RES RET Station Area Plan RET
STREET NAME • Local vision for the station area • Approved by Executive Staff and Board of Trustees • Recommendations to be N PARKING XSTALLS implemented by municipalities (Y:Z RATIO) Financial Plans • Legal terms and projected cash flows Concept Plan & Procurement M R1 M BUILDING 1 R2 X’ SQFT DIM (LANDUSES)
O1 • Board approves site selection O1 • 3rd-Party consultant review R1 M • Defines criteria for developer • Internal Audit Department assessment procurement TETNA STREET BUILDING 2 • Approved by Executive Staff and Board of Trustees X’ SQFT (LANDUSES) PHASE II ME
STREET NAME
Management Stage Strategic Plan
Construction Management • Mitigate impacts to customers, facilities, and operations • Redirects TOD Program Property Management • Involves multiple expert stakeholder groups • Maintain transit-critical elements • Defines UTA’s role • Enforce agreements
• Inform Board of TOD performance • Places key decision-making with communities and Board metrics in Annual TOD Report • Defines selection and review process
• Formalizes standards and controls
19 3/28/2018
Executive Limitations Policy Board Action
Not Changed • TOD proposals reviewed by multi‐disciplinary team • Board to approve TOD proposals Recommendation: • Independent reviews • Internal Audit review Adopt the Transit-Oriented Development Strategic Plan and Revised Executive Limitations Policy as proposed Changes Conforming to Strategic Plan: • Board to select TOD sites • Development partner selected per procurement requirements • Board to approve TOD Master Plans and Financial Plans • TOD Annual Report provided to Board
PUBLIC COMMENT MOTION
R2018‐03‐10: R2018‐03‐10: TOD Strategic Plan & Policy TOD Strategic Plan & Policy
20 3/28/2018
OPERATIONS & R2018‐03‐06: CUSTOMER EXPERIENCE Provo‐Orem BRT Name COMMITTEE UPDATE Trustee Cragun Trustee Alex Cragun
PUBLIC COMMENT
R2018‐03‐06: Provo‐Orem BRT Name
21 3/28/2018
PRESENTATION MOTION R2018‐03‐04 & R2018‐03‐05: R2018‐03‐06: April Change Day & Provo‐Orem BRT Provo‐Orem BRT Name Title VI Analysis Mary DeLaMare‐Schaefer
UTA and Title VI April Change Day
• UTA is committed to avoiding unfair treatment and • Overview of Timp BU April Service Changes discrimination in the allocation and administration of public transit services • Route 834 • Route 864 • UTA has developed policy for measuring and mitigating negative impacts on minority and low‐income • Fare Media Elimination populations • No Title VI Findings • UTA performs an analysis on any major change to measure potential impacts
• Analyses are presented to the Board of Trustees
22 3/28/2018
Route extended to Center/State in Orem
Fare Media Elimination April Changes Public Outreach • Proposal eliminates Contactless bank cards and Mobile app payments (Apple Pay, Google Pay, etc.) • Comment period from Jan 4 through Feb 13 • Credit/Debit card was tapped directly onto card • Public Hearings reader • Jan 18 –Provo City Library • Sales from these payment methods comprise only • Jan 29 –Provo Recreation Center 0.15% of fare revenue • 28 people attended hearings with an additional 7 • In an effort to protect rider’s payment information, comments received this method of payment has been proposed to be • Initial proposals included the cancellation of eliminated Saturday service on routes 833 and 834 which garnered all but one comment • Negative feedback resulted in the cancellation of proposal to cancel Saturday service on 833 & 834
23 3/28/2018
Findings of Analysis Provo‐Orem BRT
• UTA did not identify any disparate impacts on • Overview of BRT System minority populations or a disproportionate burden • August Changes Necessary for BRT Launch borne by low‐income populations in the proposed • Routes Replaced (Routes 821/830/838) changes for April Change Day • Transit Center (Routes 811/850/862) • Connecting Changes (Routes 840/841/862) • Possible Changes to Increase Connectivity • Routes 821/823 • Routes 846/849 • Summarize Findings of Provo‐Orem BRT Title VI Analysis
Title VI and the New BRT Routes Replaced by BRT
• FTA Circular 4702.1B outlines Title VI obligations • Route 830 between • With projects like the Provo‐Orem BRT, UTA Must: Provo and Orem Stations • Conduct comparative analysis of service pre/post project • Route 838 between • Analyze any and all fares that will change Provo Station and East • Examine all changes to parallel or connecting service Bay • Present and obtain approval of analysis from Board of • Route 821 will use Trustees University Ave. south of Provo Station instead of • Conduct the analysis 6 months prior to operation East Bay/Provo Towne • Since there was no board meeting in February, UTA received Centre permission from the FTA to present in March
24 3/28/2018
Changes to Transit Center Connecting Changes • Route 862 –reroute to Orem • Route 840 – Eliminate • The Mount Timpanogos Central Station & replaces some route around campus Transit Center’s service 830 stops • Increase capacity on more will be moved to meet • West side rerouting connects utilized 841 with the BRT Station on UVU and Orem Station. University Ave • Map shows new routing to service station instead of Transit Center • Existing stops on the 862 connect northern riders and mitigate impact of change
Splitting of Routes Conclusion • 821 split into two routes • 862 split into two routes • 821 & 823 • 846 & 849 • UTA does not find any disparate impact or disproportionate burden in replacing the 830 and 838 with the Provo‐Orem BRT • The proposed changes that are connected or parallel to the Provo‐Orem BRT did result in four findings. • In accordance with FTA Circular 4702.1B, UTA has determined that the required steps have been taken and that there is justification to proceed with the proposed changes • Public input has not been received and will be factored into the decision whether to proceed with changes
25 3/28/2018
PUBLIC COMMENT MOTION
R2018‐03‐04 & R2018‐03‐05: R2018‐03‐04: April Change Day & Provo‐Orem BRT April Change Day Title VI Analysis Title VI Analysis
MOTION FINANCE & AUDIT R2018‐03‐05: COMMITTEE UPDATE Provo‐Orem BRT Trustee Jeff Acerson Title VI Analysis
26 3/28/2018
R2018‐03‐01: R2018‐03‐03: International Travel Approval Internal Audit Charter
Internal Audit Charter • International Standards for the Professional Practice of Internal Auditing, Standard no. 1000 states: “The purpose, authority, and responsibility of the internal audit activity must be formally defined in an internal audit charter,…The chief audit executive must periodically review the internal audit charter and present it to senior management and the Board for approval.” PUBLIC COMMENT • Charter reviewed and approved last in December 2015 • Main changes: – More granular breakdown of audit process R2018‐03‐01: Internat’l Travel Approval – Provision for consulting services & R2018‐03‐03: Internal Audit Charter
27 3/28/2018
MOTION MOTION
R2018‐03‐01: R2018‐03‐03: International Travel Approval Internal Audit Charter
PRESENTATION
R2018‐03‐02: Sale of 2.97 acres of Real Property to the RDA of Murray Paul Drake
Box Elder Street Property Disposition Paul Drake & Mailia Lautoo
28 3/28/2018
Board Action Area Map
Approve the sale of roughly 2.97 acres of property to Murray City for $1,130,000
ZONING: Murray City Center District (MCCD) 113 114
Overview Environmental Remediation
• Original purchase price: $307,000 ($2.37/sf) • Board action in May 2016 • Cost Estimate: $230K - $690K – Declared property surplus – Approved sale of 2.87 acres • UTA commitment: $200K • Intended Use: redevelopment, including Fire Station • Property contains environmental contamination
115 116
29 3/28/2018
Property and Terms
Tim Tingey Appraised Value: $1,330,000 Remediation Costs: $ 200,000 Murray City Net Proceeds: $1,130,000 Director Administrative and Development Services Murray City to: • Purchase property as-is • Assume all liability • Indemnify UTA • Pay all costs of remediation
117 118
Board Action PUBLIC COMMENT
Approve the sale of roughly 2.97 acres of property to Murray City for $1,130,000 R2018‐03‐02: Sale of 2.97 acres of Real Property to the RDA of Murray
119
30 3/28/2018
MOTION
R2018‐03‐02: CLOSED SESSION Sale of 2.97 acres of Real Property to the RDA of Murray
Next meeting scheduled for: OTHER BUSINESS Wednesday, May 23rd at 1:30 p.m.
31 3/28/2018
ADJOURN
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