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Uta Board of Trustees Meeting 3/28/2018 UTA BOARD OF CALL TO ORDER TRUSTEES MEETING & MARCH 28, 2018 OPENING REMARKS PLEDGE OF ALLEGIANCE 1 3/28/2018 ITEM(S) FOR CONSENT * Approval of January 24, 2018 Meeting Report * Approval of January 31, 2018 Meeting Report * Financial Reports & Dashboards for Nov, Dec MOTION 2017 & Jan 2018 * Quarterly Investment Report PUBLIC COMMENT GUIDELINES Fill out a “public comment card”, and check the box indicating that you wish to speak. If you do not wish to speak, check the appropriate box and provide any written comment. Hand your comment card to the Board Secretary, Robert Biles. The Secretary will call upon each individual wishing to speak in GENERAL PUBLIC the order cards are received. Please state your name into the microphone and proceed with COMMENT PERIOD your comments from the podium. In the interest of time, each comment will be limited to two minutes. The Secretary will display the time to notify you when your time is up. You will not be allowed to distribute any handouts to the Trustees in the meeting. 2 3/28/2018 PRESIDENT/CEO REPORT Jerry Benson 2017 Performance Jerry R. Benson, President/CEO March 28, 2018 Outline Leadership: Organizational Restructuring Lead the executive team in the completion of the organizational restructuring started in November 2016, and the filling of all key management positions with . Performance by category highly qualified, high‐performing individuals. Leadership . Strategy President/CEO Jerry Benson . External relationships . People Vice President of Vice President of Chief Safety, External Affairs Chief People Operations, Vice President of Security & . Finance and operations & Constituent Officer Capital Finance Technology Services Kim Ulibarri & Assets Bob Biles Officer . Other initiatives Nichol Todd Provost Dave Goeres Bourdeaux Human Resource Board Strategic Asset Management Information Service & Labor Comptroller Operations Director Director Technology Director Relations Director Troy Bingham Annette Royle Paul Edwards Daniel Harmuth Richard Murray Planning Director Laura Hanson 3 3/28/2018 Leadership: High Performance Culture Leadership: High Performance Culture With the close consultation of executive team members, define the “UTA High . Examples of culture work in action: Performance Culture” and develop an ongoing program to nurture internal culture . Monthly President/CEO interactions with employees in departments and business improvements. units . Regular President/CEO video messages to all employees . Quarterly all‐day visits to business units . One hour of one‐on‐one engagement with the general manager/regional general manager . Ride system and/or tour projects . Informal time allotted for building relationships with employees . Cultural fit considered in hiring of new managers and supervisors . Culture and True Norths discussed at each department meeting and in all one‐ on‐one meetings Strategy: Culture and Leadership Development Strategy: New Board Strategic Plan Develop vision, values, strategies and leadership behaviors with executive team. Together with the Board of Trustees, develop and begin implementation of a new Communicate throughout the agency and develop aligned objectives in every area. strategic plan to provide UTA with visionary guidance over the next three years (through 2019). 4 3/28/2018 Strategy: Continuous Improvement Strategy: Continuous Improvement Develop and implement a continuous improvement process to allow better . One hundred eight continuous alignment of UTA’s human, physical and financial resources with the agency’s improvement projects were purpose and strategy. completed or are in process . Examples of continuous improvement results: UTA Leadership . Redeployed 15 employees to better support customers and the organization Continuous Improvement . Data analysis, ticket vending machine maintenance, planning, bus‐focused training . Performed a cost‐benefit analysis on Advocates Experts Faculty using tablets for bus operations trainers . Anticipated annual savings of $108,171 Practitioners: All Employees External Relationships: Enhance and Expand External Relationships: Enhance and Expand Develop new relationships with federal, state and local government 2017 Leadership Meetings with Stakeholders officials, community organizations, and other stakeholders, while Governor and Other Federal State Local/Elected (e.g. federal and TOTAL BY strengthening existing relationships. UTA Leadership Delegation Legislators Officials MPOs state agencies) EMPLOYEE Jerry Benson 12 44 51 21 79 207 Nichol Bourdeaux 8 19 22 13 14 76 Todd Provost 4 0 20 10 19 53 Bob Biles0365317 Dave Goeres 0 7 22 2 16 47 Steve Meyer0 0 37221675 Matt Sibul2282421226184 Jeff LaMora10101416 Eddy Cumins 1 3 135 4 1 144 Bruce Cardon01541020 Lorin Simpson013307 Mary DeLaMare‐ 0 1 47 22 92 162 Schaefer Cherryl Beveridge000077 TOTAL BY 48 161 391 118 297 1015 CATEGORY 5 3/28/2018 External Relationships: Proactive Communications External Relationships: Accessible Information Support the executive team in the development and implementation of a robust, Ensure the continuous improvement of UTA’s efforts to provide easy‐to‐access proactive and flexible communications structure, strategy and plan. information and increase engagement with the public and stakeholders. Examples of increased proactive communication: . Responding immediately to media inquiries . Providing more in‐person interviews . Developed comprehensive communications and community relations plans External Relationships: Accessible Information People: Collective Bargaining Settle upcoming labor agreements in a financially responsible manner that also preserves positive employee relations. Examples of increased access to information: . Livestreaming board meetings . Enhanced opportunities for public comment . Increased customer service call rates through better staffing . Improved GRAMA responses . More accommodating approach . Expanded staff resources 93% . Meeting with requestors . Providing partial information on legally excluded documents when possible union . Communicating service information and updates through social media ratification vote (highest in UTA history) 6 3/28/2018 People: Staffing and Performance Management People: Staffing and Performance Management Working closely with executive team members, achieve full staffing of all service‐ critical positions. Support the executive team in the successful implementation of a new performance management system with lateral and downward accountability. 4% 198% reduction in increase in customer service call fare inspection rate center abandon rate Finance and Operations: Budget Management Finance and Operations: Improve Budget Process Ensure that expenses stay within approved budget. Lead the executive team to develop and implement strategies to improve budget practices, reduce costs, and decrease agency debt. Engaged in strategic reallocation of resources to support board priority items $38.93 million $9.4 million $1 million 3% ahead of budget in under budget in for improved signage, system increase in bus operating revenues operating expenses wayfinding revenue miles 7 $62.8 million positions reduced, 15 in state of good repair positions repurposed investments 7 3/28/2018 Finance and Operations: Improve Budget Process Finance and Operations: Service Standards Lead the executive team to develop and implement strategies to improve budget Support the executive team in the successful implementation of updated service practices, reduce costs, and decrease agency debt. standards and reporting of performance. Established office of innovative mobility solutions . Refined assumptions for key items such as sales tax, fare revenue, fuel costs, labor costs, etc. Increased communication with the public and customers . Increased investment in innovative and partnered services Finance and Operations: Improve Customer Value Finance and Operations: Improve Customer Value Lead the executive team to improve customer value through service redesigns, external partnerships, better reliability, and enhanced convenience. Engaging community partners to increase mobility options . Utah Ride Link (utahridelink.com) . Volunteer Driver Voucher Program . Utah County On Demand Service . Improved 122 bus stops, installed 1,200 feet of new sidewalk, completed two bike lane projects, and made 104 bike amenity improvements . Launched GoRide, a mobile ticketing option 8 3/28/2018 Finance and Operations: Improve Customer Value Finance and Operations: Improve Customer Value Combined TVM Reliability vs Customer Complaints 1100 100% 1000 900 95% 800 90% 700 Complaints 600 Reliability 85% 500 TVM Customer % 400 Total 80% 300 200 75% 100 0 70% Jan‐17 Feb‐17 Mar‐17 Apr‐17 May‐17 Jun‐17 Jul‐17 Aug‐17 Sep‐17 Oct‐17 Nov‐17 Dec‐17 Customer Complaints Combined Reliability Other Initiatives Other Initiatives $15.1 million 4 64% 65% in transit‐oriented track curves replaced completion on completion on development revenue on 700 South Provo Orem TRIP positive train control 92 36 2 100% traction motors installed couplers installed new significant resolution on on 46 light rail vehicles on SD100/SD160 vehicles pass agreements airport TRAX station (UVU and BYU) relocation 9 3/28/2018 Thank You for Your Leadership and Support CHAIR’S REPORT Greg Bell SB136 Overview Andrew Gruber Wasatch Front Regional Council 10 3/28/2018 STAKEHOLDER & PLANNING R2018‐03‐11: COMMITTEE UPDATE Electronic Meetings Trustee Bret Millburn Trustee Millburn Electronic Meetings • 24‐hour advance approval from the Board or Committee
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