Patient Handbook Your Stay Page 6
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Revised December 2019 Patient Handbook Your Stay page 6 Speak Up! Ask questions and voice concerns page 15 Don’t Leave Until... From hospital to home page 25 In This Guide Welcome to Ascension St. Mary’s Hospital 3 About Us 4 Telephone Directory & Channel Listing 5 Facts About Your Stay 6-11 Visitor Passes 6 Visiting Hours 6 15 Speak Up Visitor Guidelines 6 Take charge of your care. Public Restrooms 6 Parking 6 Your Room 7 Housekeeping Services and Linens 7 Telephone 7 Video Surveillance for Patient Safety 7 Interpreters 7 18 For the Hearing Impaired 7 Stay Safe Valuables 8 You can contribute to healthcare safety. Wireless Internet Service 8 Security 8 Internet Access 8 Practice Drills 8 Cellphones 8 Hospital Safe 9 Lost and Found 9 OUR ADDRESS Medications From Home 9 800 S. Washington Ave. Smoking 9 Saginaw, MI 48601 The editorial content displayed here is the responsibility of PatientPoint. This material is for your educational use only. It does not contain, nor should it be construed as containing, medical advice. Talk to your doctor before making any lifestyle or treatment changes. Sponsors are responsible for the material provided, and your healthcare provider’s participation in the program does not represent an explicit or implied endorsement of any material presented. The people shown are models and are not known to have any health condition. Images are for illustrative purposes only. Image credits: Getty Images, iStockphoto. ©2019 PatientPoint® Ascension.org/Michigan 989-907-8000 : 1 In This Guide continued Facts About Your Stay continued Electrical Devices 9 Latex-Safe Environment 9 Cafeteria 10 Vending Machines 10 Patient Meal Service Information 10 Gift Shop 10 Hospitality House 11 17 Do You Have Pain? Spiritual Care 11 Make your stay as Mail and Flowers 11 comfortable as possible. Hotels/Motels 11 ATM 11 Rights & Responsibilities 12-14 Speak Up! 15 Ask Your Doctor 16 Do You Have Pain? 17 Stay Safe 18-19 25 Don’t Leave Until... What Are Your Advance Directives? 20-22 6 things you should know Your Privacy & Health Information 23-24 before you walk out the door. Don’t Leave Until… 25-26 Preparing to Leave the Hospital 27-30 For the Caregiver 31 Your Healthcare Team 32-33 Making a Gift to Ascension St. Mary’s 34 Patient Satisfaction 35 31 Compliments and Concerns 36 For the Caregiver Notice of Nondiscrimination 37-38 Your role as patient advocate. Notes 39-40 2 : Ascension.org/Michigan 989-907-8000 Welcome to Ascension St. Mary’s Hospital Welcome to Ascension St. Mission Statement Mary’s Hospital. Our top priority Rooted in the loving is making your stay with us as ministry of Jesus as comfortable as possible. In our healer, we commit effort to assist you, we offer you ourselves to serving all this guide, which provides useful persons, with special information about our services, attention to those who policies and patients’ rights. are poor and vulnerable. Our mission is to improve the Our Catholic health health of our community. We are guided by our Values, ministry is dedicated which call on us to meet the needs of our patients and to spiritually centered, exceed their expectations. The commitment to quality holistic care, which care extends far beyond the walls of Ascension St. Mary’s, sustains and improves where we practice a shared belief that the very best the health of individuals care starts with a faith-based mission—with a focus on and communities. We treating the entire person, body, mind and spirit. are advocates for a Our staff welcomes sincere comments on our service. compassionate and just Your concerns or questions are helpful and may be directed society through our to the Nurse Manager, the Director of Patient Care or actions and words. to the Patient Relations Coordinator at 989-907-7532. You may be randomly selected to participate in a survey Core Values regarding your hospital stay. Your feedback assists us in Service of the Poor: continually improving the quality of care and service to our Generosity of Spirit, patients, families and visitors. Of course, we also welcome especially for persons compliments when earned by our staff. most in need On behalf of our physicians, nurses, volunteers and the Reverence: Respect entire staff at Ascension St. Mary’s, I would like to thank and compassion for the you for putting your trust in us. dignity and diversity of life Integrity: Inspiring trust through Sincerely, personal leadership Wisdom: Integrating excellence and Stephanie Duggan, MD stewardship Regional President, Northern Ministries Creativity: Courageous innovation Dedication: Affirming the hope and joy of our ministry Ascension.org/Michigan 989-907-8000 : 3 About Us OUR ADDRESS Ascension St. Mary’s is a regional leader in advanced 800 S. Washington Ave. specialty care, offering comprehensive services in cardiac Saginaw, MI 48601 care, neurosciences, cancer care, orthopedics, emergency and trauma care. Ascension St. Mary’s is a verified Level II Your Opinion Trauma Center and certified Primary Stroke Center. With Counts 268 beds and over 20 specialty centers throughout the Great Soon after your Lakes Bay Region, we are recognized as a technological discharge, you may pioneer and patient advocate throughout the state. receive a telephone For 145 years, Ascension St. Mary’s has provided high- call or mail survey on quality, compassionate and personalized care to individuals behalf of Ascension from more than 60 counties. We remain committed to St. Mary’s. Please take our Mission as we expand our outreach and impact as the time to speak with Ascension St. Mary’s is part of Ascension, one of the the representative or leading nonprofit and Catholic health systems in the complete and return United States. This means more options for health and the survey in order wellness needs, more access to a connected, integrated to share your opinion group of medical professionals, and an enhanced patient on how well we experience. The personal relationships between patients delivered your care and their doctors and nurses always will remain steadfast. during your hospital Together, we are dedicated to providing compassionate, stay. Your feedback personalized care in our community. is an important part of ensuring that we Healing Environment provide excellent care. Studies clearly show that a whole range of environmental factors–including lighting, color, aroma, views, art, sound and materials–has a powerful healing and therapeutic effect on patients. Healing environments may lead to faster patient recoveries, reduced pain, greater patient satisfaction and reduced stress levels among visitors and staff. Ascension St. Mary’s is continually seeking ways to enhance the healing environment. The artwork in Ascension St. Mary’s is not just for decoration. It is for healing. Art communicates humanity, and it softens the environment. When people view works of art that inspire positive memories or experiences, their feelings of hope and lightheartedness stimulate their immune systems. Studies have shown that patients who view nature or artwork may recover faster. 4 : Ascension.org/Michigan 989-907-8000 Telephone Directory & Channel Listing Administration 907-8325 MAIN NUMBER Case Management/Social Work 907-8120 989-907-8000 Compliments/Concerns/Complaints 907-7532 Ethics Council 907-8195 Billing/Financial Housekeeping 907-8179 Counseling Patient Meal Service 907-8123 989-907-7585 Security 907-8128 Spiritual/Pastoral Care 907-5624 Gift Shop 989-907-8197 Please visit us at Ascension.org/Michigan. Medical Records Calling a Department WITHIN the Hospital? 989-907-8081 Dial the last four digits of the number. TV Channel Listing 3 CBS 24 MSBNC 44 Freeform 4 NBC 25 TNT 45 Travel Channel 5 CW 26 TBS 46 truTV 6 ABC 27 FX 47 Comedy Central 7 FOX 28 USA 48 E! 8 PBS 29 A&E 49 Disney Channel 9 MyTV 30 AMC 50 Nickelodeon 10 Weather Channel 31 Bravo 51 Cartoon Network 11 ESPN 32 Oxygen 52 Animal Planet 12 ESPN2 33 TLC 53 Discovery Channel 13 FS Detroit 34 Paramount Network 54 MTV 14 FS Detroit Plus 35 Syfy 55 VH1 15 BTN 36 Food Network 56 CMT 16 Fox Sports 1 37 History 57 BET 17 Golf Channel 38 Lifetime 58 EWTN (Catholic 18 MLB Channel 39 Hallmark Channel Network) 19 NBC Sports Network 40 HGTV 59 Univision 20 Fox News Channel 41 GSN 60 National Geographic 21 CNN 42 Turner Classic 61 ION Television 22 HLN Movies 62 Investigation 23 CNBC 43 TV Land Discovery Shhh … Keep your TV down… Televisions are provided in each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. Ascension.org/Michigan 989-907-8000 : 5 Facts About Your Stay Critical Care Unit We have policies and procedures in place to help you Visiting Hours and your family work with your doctors, nurses and staff Visitation guidelines will to get the most from your hospital stay. Please take a few be shared with you upon minutes to review these guidelines with your loved ones. admission. Children visiting in critical care Visiting Hours units may need to Recommended: 8:30 a.m. to 8:30 p.m. follow some additional It is recommended that a maximum of two visitors, guidelines. Please check including a spouse/significant other, visit at one time with the nurse. so the patient can rest better and the delivery of care will not be affected. We understand that injury and Visitor Passes illness affect all members of a patient’s family, including If a visitor is to remain children. Children (under the age of 16) are allowed to or arrive after 8:30 p.m., visit, although they must be under adult supervision at a visitor pass must be all times.