Air Nui 5901 W Century Blvd #1414 CA, 90045 (877) 824-4846

Covid-19 Ticketing and Travel Update – Nui Effective from April 19, 2021

Dear Colleagues/ Ia Orana has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Effective from May 1st flights between Los Angeles and resume operations. Due to Government restrictions flights between Los Angeles and remain suspended until June 2, and flights to Auckland and are suspended until October 29, 2021.

Date Change and Ticketing: Applicable for a.) all tickets on flights not able to operate due to border closure, Government travel restrictions including LAX-CDG, LAX-AKL, PPT-NRT and LAX-PPT and b.) in case of lack of vaccination (children) or incomplete vaccination: Application: Air Tahiti Nui online flights, future travel rebooking: • New travel dates must be completed by 31 May 2022. • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first. • All change fees, seasonality surcharge waived. • Any tax difference must be collected. • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review. • If OAL on the same ticket as part of a through fare, rebook in the same RBD. Seasonality surcharges and higher RBD charges will apply. • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box. • Original ticket fare rules apply for cancellation and refund.

Applicable for all for all voluntary flight cancellations or schedule changes, rebook as follows: Application: All Air Tahiti Nui routes: • All change fees and reissue fees are waived. • New travel date must be completed by 31 May 2022. • Must reissue the ticket prior to expiration or on before o5 July 2021. • Rebooking must be done in the original ticketed, booking class. • Collect any additional taxes and high season/fare surcharges. • Apply 2020LAX20087/COVID19 – enter in Endorsement box. • Normal fare rules apply except: Min/Max stay and stopover conditions are waived.

Covid-19 Vaccination & Testing: For travel July 2020 – 31 May 2021: a.) In case of positive or late, incorrect test results or b.) lack of vaccination (children)or incomplete vaccination or c.) confinement in country of origin, border closure : • Full refund is permitted, based on Denied Boarding Rules, upon submission of a copy of the Covid-19 test result/incorrect test to ATN. • Full refund due to confinement in country of residence, lack of vaccination or incomplete vaccination& or inability to travel to French Polynesia due to closure of the borders. • Apply to Inside sales for a waiver approval. Ancillary Items Purchased: • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability. • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable

Change of Destination: • Permitted on TN operated flights only. • If fare/taxes are higher, collect and show new fare on reissued ticket. • If fare/taxes are lower, refund to pax via EMD-S DEPO and reissue the ticket with the applicable fare. • Waiver must be obtained from ATN and placed in the endorsement box of the new ticket.

Flight Schedules and Operations: Flights between LAX and Papeete will resume from May 2 nd, 2021. During Covid19 schedules are subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier. For questions on this policy and about refunds, please contact Inside Sales Monday - Friday, PDT 9:00 AM – 4:30 PM by phone 310 662 1860 ext. 0 or by email at [email protected]. For simple re-bookings, new bookings, and ticketing information, please contact our Reservations Department at: 877-824-4846 or [email protected] Hours of operation: Monday - Friday 7:00 AM – 5:30 PM

Very cordially, Air Tahiti Nui