HUEWACO - Typical Case: Implementing WSP in VIETNAM

HUEWACO - Typical case: Implementing WSP in VIETNAM

Nguyen Thi Thanh Nhi (WQMD – HUEWACO) JAPAN - 6th Regional workshop Yokohama, Jan. 2011 1 Outline

• Roadmap for Scaling up WSP in Vietnam • Significance of WSP to WCs • Implementing WSP in HueWACO • Organizing and executing WSP • Advantages and challenges • Community activities • Results

2 IntrodutionIntrodution aboutabout HueWACOHueWACO

1,180,000 people

Located in TTHue province, established in 1909. Now, HueWACO. Producing and supplying water. 20 treatment plants, total capacity: 150,000 m3/ day night Total of customers: 721.500 3 RoadmapRoadmap forfor scalingscaling upup WSPWSP inin VietViet NamNam

Central and Local International Government Donor Agencies Authorities (WHO/AusAID) (MoC/MoH/PPCs)

VWSA and Provincial Water Customers / companies / Water users Service Providers

4 PhasePhase 11

2006-2007 • Training on WSP for WCs at Hanoi, HCM City and Da Lat City. • Partnership among WHO, VWSA, USAID/ECO- ASIA.

2008-2009 • Training on WSP for Lao Cai, Hue and Can Tho. • Roundtable Meeting among stakeholders. • Training of trainers in Singapore. • Developing Roadmap for scaling up national WSP with MoC. • Until June/2008: 15 WCs deployed WSP.

5 PhasePhase 22

2010-2011 • Auditing and evaluating WSP. • Pilots in Hue and 2 provinces. • QA Tool is being used. • Regulation on WSP implementation • New pilots in 4 provinces. • Continue training 23/68 WCs. • Workshops of QA tool.

6 The Pilots The Pilots of of Phase 2 Phase 1 are were selected evaluated to be developed Hai Duong Hai Phong

Quang Tri (UN-Habitat)` Hue

Khanh Hoa

Vung Tau Vinh Long

7 SignificanceSignificance ofof WSPWSP toto WCsWCs y Water quality control and hazard prevention. y Satisfy sufficient water pressure and continuable supply (24 hrs/day). y “Direct drinking clean water from taps” is still expectancy. y Necessary safe water supply. y Control and prevent pollution of water sources. y Preventing re-pollution in all process of supplying water. y Assurance water at all stages.

8 ImplementingImplementing WSPWSP inin HueWACOHueWACO -- aa typicaltypical casecase inin Vietnam:Vietnam: y 2001: “The program on proceeding safety water supply” y 2004: ISO 9001:2000 on water production and supply y 2007: + ISO/IEC 17025:2005 on water quality analysing + WSP training courses by WHO and VWSA + Adjusted ISO system to WSP and WHO’s guidances + Implementing WSP: Risks and incidents; Handling priority hazards.

9 OrganizingOrganizing andand exexeecutingcuting WSPWSP y Document system of WSP y Province’s WSP directing committee; y HueWACO’s WSP committee and WSP consultant group. y “The regulation of co-operation and support of boards and departments” about “Preventing water sources”. y Improving, building water treatment plants. y New treatment chemicals. y Improving, replacing and rinsing pipelines. y Upgrading ability of staff. y Raising pressure and residual chlorine. y Good relationship with the community

10 QUANG TE 2 WTP (after building 2nd sector)

Hypochlorite Water quality generator monitoring

11 RecoveredRecovered andand replacedreplaced overover 9090 kmkm ofof mainmain pipelines;pipelines; 8080 –– 800800 mmmm ofof diameter.diameter. Before

After

12 BuilBuiltt aa modernmodern laboratory;laboratory; reachingreaching ISO/IECISO/IEC 1702517025

13 AdvantagesAdvantages andand challengeschallenges

Advantages Challenges - Plentiful water reserves - Higher turbidity in flooding - Citizen activity season. - Supported by provincial - Polluted water source can’t be authorities, WHO, VWSA, controlled well. especially JICA, YWWB - Many overlapped documents - Quality management system - of ISO. ISO 9001:2000 and ISO/IEC - Some plants are small, old and 17025 used over capacity - Applying advanced technology - Some people is using ground - Community checking water water quality at home and informing - Sparse and low quality pipeline leakage water. network in rural water supply. - People demand for higher quality and higher pressure. 14 CommunityCommunity activityactivity

¾¾ WWebsiteebsite ¾¾ IInformationnformation onon TV,TV, newspapers,newspapers, etc.etc. ¾¾ CoColumnlumn inin thethe ProvincialProvincial Newspapers.Newspapers. ¾¾ BrochuresBrochures ¾¾ SurveyingSurveying onon customerscustomers’’ ideas.ideas. ¾¾ ContestContest onon joyfuljoyful puzzlespuzzles andand picturepicture--drawingdrawing.. ¾¾ VisitVisit waterwater treatreattmentment plantsplants ¾¾ EmergencyEmergency supplysupply ofof cleanclean waterwater

15 Company’s Website Flash – Introduce company

KIOSK of Imformation CD-ROM 16 Customers’ information and internal information

17 Planting Draw pictures with topic commemorative tree “Clean water”

Joyful puzzles to study Visiting water treatment “Water sources” plant

18 Supply clean water after flooding

19 ResultsResults

ImplementingImplementing WSPWSP successfulsuccessful followingfollowing WHOWHO guidancesguidances;; AnnouncingAnnouncing SafeSafe WaterWater SupplySupply in:in:

20 AnnouncingAnnouncing SafeSafe WaterWater SupplySupply

Hòa Bình Chương Hue city and adjacent areas 06/2005 06/2008

All over province 08/2009

Nam Đông Bạch Mã 04/2009 (05/2003) 21 The 100 years of establishing and development of HueWACO Celebration

22 y Khách du lịch uống nước công cộng tại Huế Tourists are drinking from public potable water supply in Hue city

Inaugurating Public Potable Water Supply Location

23 ResultsResults (cont)(cont)

Upgrading ability of water supply for customers’ believing in “Safety and stable water supply”

IncreaseIncrease totaltotal capacitycapacity ofof WTPsWTPs rapidly.rapidly. IncreaseIncrease numbernumber ofof householdhousehold usingusing cleanclean waterwater rapidly.rapidly. SupplySupply cleanclean waterwater continuouslycontinuously eveneven inin rainingraining andand floodingflooding season.season.

24 Thank you for your attention!