AllianzU EULER HERMES ACADEMY What do you want to learn today? LEARNING OFFER
2017-2018
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Dear Colleague,
The digital age has extreme challenges and changes which we all face in our professional and in our personal lives. With our Accelerate strat- egy we have a vision to support this transformation. At Euler Hermes we live the Inclusive Meritocracy culture, where both people and performance matter. We support our people to be able to transform their skillsets and upgrade their competencies for this new air. In the Euler Hermes Academy new catalogue we launch a wide scale of new learning programs which can support the growth of our people Wilfried Verstraete and accompany them in this new exciting transformation journey. Chairman of the Board of Management
Courage and curiosity are the essence of a learning culture. Devel- oping our employees and accompany them is key to our company’s success! At Euler Hermes we want our people Dare to make a difference! With our diverse learning offering our employees are empowered to dare and to drive their development on a day to day basis. In HR we are strongly engaged to support our people and be part of their professional success. I invite everyone to live with the op- Florence Lecoutre portunity and taking the most benefits of the new Euler Hermes Head of Group HR Academy programs.
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MEET THE TEAM
Learning and Development at Euler Hermes
Get in touch with your regional or local HR Business Partner or with our global or regional learn- ing experts about Learning and Development at Euler Hermes and Allianz Group.
Global Team
Adrienn Toussaint Maddalena Gandolfi Head of Global Talent Management Global Learning and Development Manager [email protected] [email protected]
Euler Hermes Academy Helpdesk Tel: +44 (0)203 810 4321 between 8am and 6pm GMT [email protected]
Regional Team
Matt Garfinkle EH Americas Region [email protected]
Cecilia Teo EH APAC Region [email protected]
Estelle Porta Christl Kronberg EH Corporate, WA & France Region EH DACH Region [email protected] [email protected]
Maria-Grazia Nannetti Justine Kozak EH MMEA Region EH Northern Europe Region [email protected] [email protected]
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OUR L&D STRATEGY The 3 Es' approach
The 3Es continuous learning approach (off-the-job and on-the-job) is completely integrated and em- bedded in the EH employee working life and it represents a valuable guideline on how to employ various developmental experiences mixing up different activities. In this approach traditional education is one off-the-job development action, accountable for 10%, as employees must as well and mostly learn from experience on the field (discovering and refine their job- related skills, learn to take decisions, address challenges) and interact with other colleagues and influen- tial people such as managers and mentors.
L&D framework pillars
The learning offer is organized around a new L&D development framework. Each pillar has a specific role in the global development of the EH’s employ- ees, from Culture and Organization to business and functional related skills to develop and specific pro- grams as focus on talents development. In the following pages you will find that each course is categorized under one of the L&D framework pil- lars with the relevant color attributed and a lifelike image, this will allow an easier identification of each specific topic (e.g. Digital).
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HOW TO READ THIS CATALOG?
The learning offer and the catalog has been completely reviewed; in order to enhance the employees experi- ence and make the courses orientation easier have been introduced some infographics-like elements, like:
For any new course (since 2016 catalogue)
For a bite-sized e-learning (duration < 15 minutes)
Search for these signs in the following pages for a new and more modern learning experience !
CLICK on the course training in the SUMMARY to go directly to the COURSE PAGE
CLICK on the TITLE in the course page to directly access the course in the EH ACADEMY portal
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LEARNING OFFER 2017 – 2018
E-learnings
Collaborative Leadership
Customer& Market Excellence
Entrepreneurship Trust
Duration
Digital Education
Time Warp 2 hours
Agile Principles and Methodologies 1 hour
Big Data Fundamentals 22 minutes DIGITAL Big Data Interpretation 26 minutes
A MOOC is a Massive Open Online Course, an online course aimed at unlimited participation and open access via the web. In addition to traditional courses materials like videos, webinars and readings, many MOOCs provide as well a forum section for interaction between students and with the professors/teachers.
Some suggested MOOCs Building your leadership Skills (HEC Paris) on 1-2 DIGITAL COURSERA hours/week
Explanatory Data Analysis (Johns Hopkins 1-2
University) on COURSERA hours/week
Digital Strategy and Action (BABSON) on 1-2
EdX hours/week
For more information on available opportunities on MOOCs portals please check: Digital Corner on EHNET 5
Classroom
Collaborative Leadership
Customer& Market Excellence
Entrepreneurship Trust
Duration
Digital Education
Agile for starters 1 day
Agile for Leaders 1 day MOO
Duration
Digital Education
New Business Model & UX 1 day
Big Data 1 day
APIs & Platforms 1 day
Digital Transformation for Managers 1 day
For more information on available opportunities please contact: [email protected] or [email protected] More information from page 26.
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PEOPLE ATTRIBUTES
E-learnings
Collaborative Leadership
Customer& Market Excellence
Entrepreneurship Trust
People Attributes
Customer-driven Process Improvement: Basic 60 minutes Framework Customer-driven Process Improvement: Imple- 60 minutes menting and Maintaining Improvements
Creating a Customer-focused Organization 15 minutes
Interacting with Customers 30 minutes
Executing Innovation 30 minutes
Wanted-Innovation Leaders 30 minutes
Trust Building through Effective Communica- 25 minutes tion
Rebuilding Trust 20 minutes
Feedback and Its Vital Role in the Workplace 29 minutes
Managing Meetings for Productivity and 15 minutes Effectiveness
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Classroom
Collaborative Leadership
Customer&Market Excellence
Entrepreneurship Trust
Duration
Functional Expertise, Technical Competency
Finance For Non-finance Employees And Managers (EN/ 2 days
FR) Finance
Complex Financial Structures 2 days
Prince 2 Foundation 5 days
Project Introduction au Management de projets 2 days
GPIC Investment approval and related CPMO processes 1 day GPIC
Change Management for Line Managers (EN, FR, D) 1 day
Change Change Management for Project Managers (EN, FR, D) 3 days
BPM Modelling Principles & EH Dimensions Tool 4 hour BPM
BPM: Aris Designer Application 1 day
APEX - Allianz Presentation Excellence (EN, FR, IT) 2 days APEX
People and Leadership Capability
Performance Management for Managers (EN, FR,D) 1 day
Talent Management for Managers (EN, FR, D) 1 day
Communication and Teamwork (EN, FR, D) 1 day 2 days/1 Building Effective Teams (EN, D) day Effective Time Management (EN, FR, D) 1 day
Effective Feedback Skills (EN, FR, D) 1 day
Influencing and Persuading for Managers (EN, FR) 2 days Excellencein Management
Strategic Management 2 days Train the Trainer 6 hours
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E-learnings
Collaborative Leadership
Customer&Market Excellence
Entrepreneurship Trust
Duration
Learning & Onboarding Systems & Analytics
35-40 Euler Hermes Information Security Training minutes
Outlook 2010 Collaboration in Office 2010 1 hour IT
The New Office 2010 Interface, Word 2010, 1 hour
Conflict of Interest (7 languages) 40 minutes
35-45 Preventing Corruption and Fraud (16 lang.) minutes
Solvency II 30 minutes Compliance The Global Allianz Antitrust Training Course (6 50 minutes lang.)
Culture
Understanding Unconscious Bias (part 1+ part 2) 20 minutes
Overcoming Your Own Unconscious Biases 25 minutes
Your Role in Workplace Diversity 30 minutes
Using Strategic Thinking to Consider the Big 30 minutes
Picture Leadership Essentials Managing Workplace Stress 5 minutes
Staying Balanced in a Shifting World 10 minutes
Creating Work/Life Balance 10 minutes 6 + 12 Gérer la diversité—Mieux comprendre la diversité
Work &Work Life minutes Franchir le cap du handicap 30 minutes
ALLIANZ WORK WELL 25 minutes
Verifying and Building on Creative Ideas 24 minutes
Unleashing Personal and Team Creativity 30 minutes Innovation Creativity: Developing and Communicating Ideas 10 minutes
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E-learnings
Duration
Organization
Conquering Career Stagnation (EN, D) 5 minutes
Developing Your Career (EN, D) 10 minutes
Planning Your Career 10 minutes
Building Your Professional Network 25 minutes Developing a Plan to Further Your Career 30 minutes
CareerDevelopment Planning an Effective Performance Appraisal 20 minutes Using Performance Appraisals to Advance Your 30 minutes Career
Listening to Your Customers (EN, FR,D) 5 minutes
Creating a Customer-focused Organization (EN, 10 minutes FR,D)
Developing Your Customer Focus 10 minutes
Interacting with Customers 30 minutes CustomerOriented Talking Value with Your Customers 6 minutes
Educating and Collaborating with Customers 6 minutes
Organize your digital and physical space 27 minutes
Developing Excellent Time Management Habits 1 hour
Time Management: Avoiding Time Stealers 1 hour Work Time Management: Planning and Prioritizing 1 hour Your Time
Using Strategic Thinking Skills 1 hour
Functional Expertise, Technical Competency
Basic accounting concepts for non-financial profes- 30 minutes sionals
Assessing nonrecurring items in Income
Finance 1 hour Statements
Deconstructing the Balance Sheet 1 hour
Project Management Essentials 15 minutes
OPS Preparing to Implement Solutions 10 minutes
Connecting Customer and Solutions 5 minutes Negotiating with Your Customer 10 minutes
Managing Implementation Problems 5 minutes Marketing 10
E-learnings EH FUNCTIONAL CUSTOM CONTENT
Duration
Functional Expertise, Technical Competency
A La Découverte Des Clients Et Solutions 15 minutes
A La Découverte Des Clients Et Solutions: 15 minutes la caution À La Découverte Des Clients Et Solutions: 15 minutes
l’ assurance-crédit et cover-one À La Découverte Des Clients Et Solutions: la 15 minutes fraude Trade Credit Insurance and RWA Optimization: 10 minutes Diagnostic Assessment EH Bank Strategy: - Module 1: The Euler Hermes 20 minutes
Value Proposition For Banks ProductsRegionFrance EH Bank Strategy: Module 2: Basel Regulation 1 hour and RWA Optimization EH Bank Strategy: Module 3: Executing the 20 minutes Bank Strategy
ARES - Catching The Signals - Part 1 40 minutes
ARES - Catching The Signals - Part 2 40 minutes
ARES - What Is Emotional Intelligence? 1 hour
ARES - Risk Fraud Awareness 1 hour
ARES - Strategies for communicating with tact 1 hour
and diplomacy
tion for Seniorfor tion Underwriters ARES:Advanced Risk Educa- ARES - Managing Sensitive Risks 1 hour
ARES - Investigating Macroeconomics 50 minutes
ARES—Basics of Bonding 1 hour Bonding
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E-learnings EH FUNCTIONAL CUSTOM CONTENT
Duration
Functional Expertise, Technical Competency
Company overview 50 minutes
Sales Processes and Systems Overview 20 minutes
Finding Qualified Leads 20 minutes
Decision makers and what they care about 25 minutes
Preparation Before Making the call 10 minutes CANADA
— Handling objections 35 minutes
Value proposition 20 minutes
Introduction to Copernicus 50 minutes
IPAD 15 minutes
Discovery Overview 10 minutes
New Business Call Tools 10 minutes
Strategic Questions to Ask 30 minutes ONBOARDINGSales/Custom contentUS Deep Listening 25 minutes
Gaining Prospect Commitment 25 minutes
Other Avenues for Leads 20 minutes
EOLIS 15 minutes
These courses are designed to introduce new US and Canadian sales agents to Euler Hermes, its suite of products, the culture of the company, and the sales cycle of credit insurance.
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E-learnings EH FUNCTIONAL CUSTOM CONTENT
Duration
Functional Expertise, Technical Competency
Ensuring Successful Presentation Delivery 30 minutes Keeping Business Calls Professional (EN, FR, D, 20 minutes IT)
Communication Clarity and Conciseness in Business Writing 30 minutes
Writing Under Pressure : Preparing for Success 1 hour
Module 1: A moment of truth (EN, FR, D, IT) 25 minutes
Module 2: A to Z Claims of Quality Standards 40 minutes
(EN, FR, D, IT) Claims Module 3: Managing non inclusive Claims (EN, 40 minutes FR, D, IT)
Module 4: Managing World Agency Claims (EN, 40 minutes FR, D, IT)
People and Leadership Capability
Leading through Positive Influence 1 hour
Influence and Persuasion 10 minutes
Power and Politics in Matrixed Teams 10 minutes
Being an Effective Team Member (EN, FR, D, IT) 30 minutes
Vendor negotiations: choosing the best ap- 10 minutes proach
Leveraging Emotional Intelligence 30 minutes
Assessing Your Own Leadership Performance 20 minutes LeadingTeams
Building a Leadership Development Plan 30 minutes
Critical thinking 15 minutes
Establishing Team Goals and Responsibilities 30 minutes and Using Feedback Effectively
Strategies for Building a Cohesive Team 30 minutes
Effective Team Communication 30 minutes
Making Feedback a Regular Occurrence 20 minutes
Developing a Successful Team 30 minutes
Building Trust Incrementally 5 minutes
Encouraging Team Communication and Collab- 5 minutes oration 13
E-learnings
Duration
People and Leadership Capability
Positive Atmosphere: Establishing an Engaged 20 minutes Workforce
Management of People: Employee Engage- 1 hour 10
ment minutes Being an Effective Manager When Times Are 20 minutes Tough
LeadingTeams Building Profitable Customer Relationships 5minutes
Personal Power and Credibility 10 minutes
Blame Backfires--Conquer Negative Thinking 20 minutes
Leading Teams: Dealing with Conflict 1 hour
Understanding Conflict 2.5 hours
Understanding Workplace Diversity 12 minutes
Negotiation Essentials: What is Negotiation 1 hour
Negotiation Essentials: Persuading 1 hour
Negotiation Tailoring Your Negotiating Approach 10 minutes
Sending E-mails to the Right People 5 minutes
Writing Effective E-mails and Instant Messages 30 minutes
30 minutes Ensuring Successful Presentation Delivery
Building Your Presentation 30 minutes
Planning an Effective Presentation 30 minutes
Communication The Art of Effective Coaching 5 minutes
Coaching Techniques that Drive Change 20 minutes
Managing Communications in a Virtual Team 5 minutes
Motivating Your Employees 20 minutes
Turning obstacles into opportunities 15 minutes
Communicating a shared vision 5 minutes
Key elements of Business Execution 30 minutes
Communicating Across Cultures 1 hour
Improving Communication in Cross - cultural 1 hour Relationships Interpersonal Communication: Communicating 1 hour Assertively Dynamics of Interpersonal Communication 2.5 hours 14
DIGITAL
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TIME WARP
Digital PROGRAM
Time Warp is a learning landscape developed by Alli- anz SE as response to the company’s call for Digital Transformation (to become “Digital By Default” on the Renewal Agenda).
It’s a COOC (Company’s open online course) which aims to prepare all of us for the digital revolution in the broader and more financial industry-specific sense.
Accompany Bluegenia, William and Carl on their adventure to explore the vision and their success story while becoming better versed in the world of digitalization. Discover Big Data, the Internet of Things, Customer of the future, Chances and Risks and much more!
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TIME WARP
You will be in a journey full of Digital entertainment and excitement, and conquer 5 different levels
of digitalization: ‘General Impli- cations’, ‘Insurance Industry’, ‘Workplace of the Future’, ‘Learning and Leadership in the Digital Age’. It is a new, interac- tive, and rich learning experi- ence for all EH employees.
A manageable number of learn- ing nuggets per level is offered in the form of animated learn- ing modules, videos, in- fographics and articles de- signed to cultivate a “digital expert”.
Duration Language
2 hours EN
Pre-requisites Target Population
None All
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Agile
Digital PROGRAM
In less than 50 minutes, this course will introduce you to the fundamental Agile concepts, including the 8 Agile values and 12 Agile principles, the activities for managing an Agile project, creating a product vision and project charter, contract and documentation types.
The course is completed by a test, to prove your un- derstanding of the Agile principles and methodolo- gies.
OBJECTIVES
identify characteristics of the Agile method
distinguish between primary and secondary Agile values
identify the five phases of the Agile project management model
identify some of the methodologies that can be used for Agile project management
recognize the four Scrum inspect and adapt events
identify the five ADAPT steps required to transition to Agile
identify the recommended components of a business case
recognize the elements of a project charter
identify the contract types suitable for Agile projects
Duration Language
50 minutes EN
Pre-requisites Target Population
None All
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Big Data Fundamentals
Digital PROGRAM
You've probably heard of big data, but what exactly is it, and how can it be used to give your organization a competitive advantage? In this course you'll learn about the key characteristics of big data, the benefits it can provide, and the types of data it incorporates. You'll also be introduced to the different ways it can be applied. This course also covers some fundamental security challenges of big data and some best practic- es for managing big data through an effective infor- mation lifecycle.
OBJECTIVES
Overview of Big Data
recognize the key characteristics of big data
identify the benefits of big data to organizations
distinguish between the two types of data source in big data
recognize applications of big data by market sector
identify best practices for securing big data
recognize the phases of the data life cycle
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
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Big Data Interpretations
Digital PROGRAM
Utilizing big data can lead to significant gains for your organization such as lowered operating costs, better decision-making, and innovate new product develop- ment. But you have to know how to effectively identi- fy, gather, analyze and use your data to reap the ben- efits. In this course you'll learn about the data analysis process. This course also introduces you to the most common basic and advanced analytics methods, in- cluding data mining. This course also covers some of the most common big data tools and their associated uses, and some challenges to keep in mind when un- dertaking big data analysis activities in your organiza- tion.
OBJECTIVES Interpreting Big Data
sequence the five steps of the data analysis process
identify the four data analysis categories
recognize basic data analysis methods
recognize advanced data analysis methods
recognize some of the most common big data tools used for data storage, management, cleaning, and mining activities
recognize some of the most common big data tools used for data analysis, visualization, inte- gration, and collection activities
identify the challenges associated with big data analysis
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
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Agile for Starters
Digital PROGRAM
Less theory, more real-life application. The Agile Start- ers is a one-day workshop with no pre-set agenda, but rather tailor-made for each customer in order to practi- cally apply Agile solutions within their project teams.
This workshop serves as a starting point to help teams lift off in making their Agile transition, initiating the practical implementation of Agile tools according to the goal and expectations of your a project or service.
CONTENTS
While content varies based on individual team needs, the standard program includes: Re-examining the product backlog Refining the product vision Definition of done Team working agreement Impediments
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/DE
Target Population
Members of the same working team
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Agile for Leaders
Digital PROGRAM
The Agile Leaders training addresses managers cur- rently working in an Agile context or planning to do so in the near future. Our objectives are to provide you as leaders with the understanding of why Agile ways of working are important to deliver Allianz’ strategy. This training will cover key topics including facilitation of discussions and experience sharing among workshop participants. You should leave the workshop with ide- as and a plan for your organization to transition to- wards an Agile way of working.
CONTENTS
Agile principles and values
What does Agile mean and why is it important for AZ?
Impediments to Agile
Introduction to Scrum
Servant leadership
Collaborative design of Agile transformation
Creating a transition backlog Enterprise Action Team
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/DE
Target Population
Management teams
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Digital Education
FIND OUT more on our Digital Education Corner, available on EHNET and AZ Connect !
Digital New releases and materials are coming periodically, so check often what’s new!
Digital Corner on EHNET
Digital Corner on AZ Connect
In a nutshell, you can find there :
WHAT’s NEW section: all new features, what has gone out lately (e-learnings, trainings, social studies …);
E-BITES on DIGITALIZATION: bite-size videos on the hot topics of digitalization;
SOCIAL MEDIA E SOCIAL COMMUNICATION section: it provides essential information on how expand your social network knowledge on digital communication;
EXISTING E-LEARNINGS: updated list and direct access to available e-learning modules;
DIGITAL OFFER section: a snapshot of the internet, mobile and social media, links to MOOCs portal and some suggested MOOCs
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MOOCs
A MOOC is a Massive Open Online Course, an online course aimed at unlimited participation and open access via the web.
Digital In addition to traditional courses materials like videos, webinars and readings, many MOOCs provide
We invite you to discover this new way of learning with an offer potentially stretched indefinitely.
Visit the following web sites and many others resources available on the net !
Coursera:
courses from different important universities (Princeton, Stanford, HEC Paris…) most of the MOOCs are FREE of charge, request of fees only for official diploma + 2000 courses Topics: personal development, business, languages, IT, HR
Udacity:
Courses in collaboration with Amazon, Facebook, Google, AT&T, Vive ... Most of the MOOCs are FREE of charge Topics: data analysis, robotics, digitalization, machine learning …
EdX:
Courses from different important universities (Harvard, Berkeley, MIT …) most of the MOOCs are FREE of charge, request of fees only for official diploma + 1300 courses Topics: business & management, computer science, math, communication, languages
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New Business Models & UX
Culture Culture
Digital PROGRAM
The objective of this training is to illustrate how some of the most innovative companies have designed their products, services and businesses with innovative meth- ods experimenting, prototyping, testing and learning in order to adapt to a fast-pace changing world.
CONTENTS
The training is composed by theoretical and practical COACH learnings. The use of business cases will be a core part to
analyse innovation initiatives such as GE compared with successful start-ups like Zappos.
This training is a perfect introduction to innovation, Lean start-up and Agile. Franck Debane has lived and worked extensively in the Silicon Valley, London and Paris. He has co-founded 2 startups and worked for large companies such as AOL and BBC. SIGN UP OR APPLY FOR YOUR TEAM: He mentors startup founders and helps big corporates come out with innovative to apply, contact [email protected] solutions by applying Lean Startup prin- ciple. to sign up for upcoming dates: http://eepurl.com/cPg7vL Franck co-founded Tango, with the mis- sion to inject the entrepreneurial spirit into teams to help them work differently and get everyone to succeed faster.
Duration LOCATIONS: Paris, Brussels, 1 day or 1/2 day Hamburg, S’ Hertogenbosch or upon request
Pre-requisites Language None EN, FR
Target Audience
ALL
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Introduction to Big Data
Culture Culture
Digital PROGRAM
Big Data training is designed to familiarize EH employees with Big Data and Machine Learning.
The objective is to start with basics of Big Data, explain- ing the concept, key technologies allowing Big Data ana- lytics, then introduce the job and expertise of a Data Sci- entist and finish with explaining advanced Machine Learning algorithms. COACH(ES) At the end of the day participants should be able to fol-
low and discuss about Data Science projects. The training
provides a perfect perspective on the impact of Big Data
and Machine Learning on credit insurance and trade fi-
nance focusing on Euler Hermes. The training is both in- Nicolas Thiebaut, Data Scientist at formative and interactive, evolving around data related Quantmetry, leading Data Science Con- sulting company, worked for insurance ideas at EH problems. industry.
SIGN UP OR APPLY FOR YOUR TEAM:
to apply, contact [email protected] to sign up for upcoming dates: http://eepurl.com/cneVYD Vinh Pham-Gia, Data Scientist at Quant- metry, leading Data Science Consulting company, worked on the cost of risk prediction for a bank.
Duration LOCATION: Paris, Brussels, 1 day or 1/2 day Hamburg, S’ Hertogenbosch or upon request
Pre-requisites Language
None EN, FR
For those with mathematical and statistical Target Audience skills this training is a perfect trigger to be- come a Data Scientist. ALL
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Business World Connected by APIs
Digital PROGRAM
APIs are key to Euler Hermes because of their impact on product distribution, data acquisition and service archi- tecture. The training is designed for those who need a better un- derstanding of business opportunities, basic technical concepts and strategic view of API’s opportunities at Euler Hermes. Participants will then acquaint with: COACH the underlying tenets of platform-thinking behind
the rise of APIs building foundational knowledge in APIs
get an overview of the diverse business models that leverage APIs Mehdi Medjaoui is an entrepreneur and founder of Webshell, the company be- first-hand experience with a specific focus on fi- hind OAuth.io and one of the most ac- nancial services tive global API evangelists, founder of API-days Conferences series in US and EMEA. Mehdi is also an advisor to the Europe- SIGN UP OR APPLY FOR YOUR TEAM: an Commission on the PSD2 regulation and Open Bank APIs, supporting banks to apply, contact [email protected] prepare to adapt to the new legal framework. to sign up for upcoming dates: http://eepurl.com/cQ_Pcn
Duration LOCATION: Paris, Brussels, 1 day or 1/2 day Hamburg, S’ Hertogenbosch or upon request
Pre-requisites Language
None EN, FR
Target Audience
RICC, MMCD, FINANCE, IT
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Digital Transformation for Managers
Digital PROGRAM
The objective of this training is to discuss with CEOs, Board Members and managers the challenges and op- portunities of digital transformation. This tailor-made training concretizes on a draft action plan to drive digi- tal transformation in countries and teams including ex- perimental approaches.
“We had a great couple of days and I thank the EH DA team for putting together COACH(ES) this program for us. None of us are digital natives. We all started our careers in the “old world” and we realize we have some way to go to fully embrace the digital world and the new ways of working that come with it. In our industry,
digital transformation is only at the beginning, so it’s not too late to get started. It is important that we, as a leadership team, have a common understanding of the changes that are in play, that we set the example and share a vision for the Franck Debane has lived and worked future of our company. These two days led to a number of thought provoking extensively in the Silicon Valley, London discussions about how we could do better, be more customer centric and boost and Paris. Engineering by training he innovation by becoming more collaborative, connected, flexible, agile and trans- has co-founded 2 startups (one ac- parent.” quired) and worked for large companies such as AOL and the BBC.
Fabrice Desnos, Head of Region NEUR—after the training made for CEOs of the Region
SIGN UP :
to apply, contact [email protected] or [email protected]
François Rousseau, worked for Steve Jobs and advised CEOs and boards in banks and other industries. François is also a Business Angel and Chairman in 6 start-up boards.
Duration LOCATION: based upon 1 day request
Pre-requisites Language
None EN, FR
Target Audience
CEOs/Managers or
Board Members
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PEOPLE ATTRIBUTES
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People Attributes/Entrepreneurship People Customer-driven Process Improvement: Basic Framework
PROGRAM
This course benefits of customer satisfaction and outlines a six-step framework for customer-focused improvement activities, including identifying customer needs, translating those needs into process re-
quirements, and sustaining improvements. This course also describes ways an organization can prepare to be successful at carrying out these activities by, for example, continually cultivating a mind-set that recognizes the importance of the customer.
Duration Language
60 minutes EN
Customer-driven Process Improve- ment: Implementing and Maintaining Improvements
PROGRAM
The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. This course describes actions that help make the implementation run smoothly and describes techniques for maintaining process improvements over a longer period of time.
Duration Language
60 minutes EN
30 People Attributes/Customer &People MarketExc.
Creating a Customer-
focused Organization
PROGRAM
This Challenge Series exercise considers the many ways that business organizations can serve their customers - internal and external.
Target Audience: Mid- to upper-level managers and exec- utives; all high potentials and fast trackers, including indi-
Duration Language
15 minutes EN
Interacting with Customers
PROGRAM
Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers. This course provides valuable advice on how to improve your interac- tions with customers, including how to overcome barriers to com- munication as well as how to speak effectively, use vocal cues, and listen actively and use paraphrasing to convey your understanding of the customer's needs.
Duration Language
30 minutes EN
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People Attributes/Entrepreneurship People Executing Innovation
PROGRAM
Each innovation lifecycle is unique, but there are certain elements that successful innovations have in common. This Business Impact explores four critical components of exe- cuting innovation.
Duration Language
30 minutes EN
Wanted - Innovation Leaders
PROGRAM
Innovation is important to growth. This impact explores how to nurture innovation leaders.
Duration Language
30 minutes EN
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Trust Building through Attributes/Trust People Effective Communication
PROGRAM
Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll ex-
plore how a clear intention is the basis of an effective communica- tion, and how understanding your audience ensures that the mes- sage gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.
Duration Language
25 minutes EN
Rebuilding Trust
PROGRAM
Trust is one of the most important elements of a productive work- ing environment but can easily be broken. Broken trust won't just disappear, but needs to be rebuilt. This Business Impact explores what trust is and the ways to rebuild trust once it has been broken.
Duration Language
20 minutes EN
33 People Attributes/Collaborative People Leadership
Feedback and Its Vital Role in the Workplace
PROGRAM
Everyone needs corrective and constructive feedback from time to time, but if you're like many people, the prospect of giving that feedback is chilling. Understanding what feedback is – and recog- nizing the difference between effective, constructive feedback and unhelpful criticism – is important at all levels of the workplace. In
this course, you’ll learn how that distinction applies in practice, how to approach giving feedback to peers and to supervisors, and how to manage the anxiety you may experience. to take the mys- tery and dread out of an invaluable skill.
Duration Language
29 minutes EN
Managing Meetings for Productivity and Effectiveness
PROGRAM
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meet- ings
Duration Language
15 minutes EN
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CLASSROOMS
35 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Finance For Non-finance Employees And Managers
PROGRAM
Straightforward and no-nonsense, this course enables you to get straight to the heart of financial issues, de- mystifies financial information and gives you confi- dence and control when making financial decisions.
This two-day overview course has won praise for the straightforward way in which it untangles the web of mystery that surrounds financial and management accounting in the eyes of many non-financial manag- ers. By so doing it enables them to understand and manage the impact of their decisions on business re- sults, interact more productively with their finance- based colleagues and exert greater influence on deci-
OBJECTIVES
Understand how your day-to-day decisions im- pact profit and cash flow.
Demystify the rules of capital expenditure vs operational expenditure helping you to justify investments to your senior managers and fi- nance team
Review financial information
Manage the budgeting process
Duration LOCATION: based on requests 2 days
Pre-requisites Language
None EN/FR
Target Population
Non-financial professionals
36 Functional Expertise,CompetencyFunctional Technical
Complex Financial Structures
PROGRAM
This course is the second mandatory course within the ARES (Advanced Risk Education for Senior Underwrit- ers) program.
The purpose of this two-day workshop is to enhance corporate credit analytical skills and deepen partici- pants understanding of some of the more complex
issues that could affect the overall credit standing of a company and their ability to repay or refinance their financial obligations. The key concepts will be applied through a selection of short exercises and case studies.
Duration LOCATION: based on requests 2 days
Pre-requisites Language
None EN
Target Population
Senior risk underwriters
37 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Prince 2 Foundation
PROGRAM
Taken as either a five-day option combining both Foun- dation and Practitioner examinations or individually as a three-day Foundation and a three-day Practitioner Conversion, these accredited courses have been de- signed to provide delegates with the skills to under- stand the PRINCE2 methodology and its practical ap-
plication. All delegates will receive a free copy of the PRINCE2 manual "Managing Successful Projects with PRINCE2".
The PRINCE2 project management methodology is widely employed by many of the UK 's leading private and public sector organizations. This intensive three- day accredited course provides participants with a thorough knowledge of the processes and themes of PRINCE2.
Duration LOCATION: based on requests 5 days
Pre-requisites Language
None EN/FR
Target Population
All
38 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Introduction au Management de projets
PROGRAM
Le cours est une introduction au management de projet adapté aux besoins d'Euler Hermes.
Il prépare à des cours plus avancés conduisant à l'ob- tention d'une certification telle que PRINCE2 ou AGILE Project Management (APM Group International - DSDM Consortium).
Duration/Location LOCATION: Paris 2 days
Pre-requisites Language
General comprehension FR
Target Population
All
39 Functional Expertise, FunctionalExpertise, TechnicalCompetency
GPIC Investment approval and related CPMO processes
PROGRAM
Every project above 100 K EURO (or 100 MD) must gain the authorization from the GPIC (Group Project Invest- ment Committee) to be launched.
This process is closely linked to the budget process and aims at ensuring the projects portfolio is aligned with the strategy.
From early identification of initiatives, through PID, PDD and Business Case to monthly reporting and KPIs, Project Managers may get lost.
OBJECTIVES
This training will bring a clear view of the process and of the role of Central PMO, give keys, tips and tricks to fulfill the required templates and will help Project Man- agers learn how to take advantage of the process.
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN
Target Population
Project Managers, Regional Organization Departments
40 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Change Management for Line Managers
PROGRAM
Today's ever-changing environment and its increasing speed and frequency of change leads to multiple IT and Business Transformation Programs and Projects which creates a need for permanent Organizational & Business alignment/transformation and Management of continuous impact on people. Change Management
is a key factor to overcome these challenges when dealing with people.
Often the need to lead Change by Line Managers is underestimated and seen as part of the project work. Change Management is needed during project imple- mentation and in particularly in the operational envi- ronment.
This Change Management training will help Line Man- agers to get more inside on Change Management, on their role regarding changes and how to lead their teams through periods of change to ensure accelerated adoption of changes in their teams.
OBJECTIVES
Change management
Leading change
Change management tools/methodologies
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/FR/D
Target Population
Line managers
41 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Change Management for Project Managers
PROGRAM
Today's ever-changing environment and its increasing speed and frequency of change leads to multiple IT and Business Transformation Programs and Projects which creates a need for permanent Organizational & Business alignment/transformation and Management of continuous impact on people.
Change Management is a key factor to overcome these challenges with the least possible impact. It will helps Project and Program Managers to understand the im- pacts of change, derive the right actions, communicate in the best possible way, involve all stakeholders to enable optimal time to market.
OBJECTIVES
Ensure a Common Understanding of Change Management
What is Change Management and it how it impacts people and what does it bring to me?
Why is Change Management necessary?
What do I do when and how to make changes successful? (tools/methods, etc.)
Who is responsible for what?
How do I operationalize it?
Duration LOCATION: based on requests 3 days
Pre-requisites Language
None EN/FR/D
Target Population
Project managers
42 Functional Expertise, FunctionalExpertise, TechnicalCompetency
BPM Modelling Principles & EH Dimensions Tool
PROGRAM/OBJECTIVES
The process modeling principles of Business Process Management (BPM) are the bases to understand how EH processes are described and how the Target Oper- ating Model for processes has been built.
All valuable information related to EH business pro- cesses are published on the official repository EH Di- mensions, an intranet site accessible via EH-Net homepage.
From a high level to a detailed view, you will be able to navigate through the Landscape of processes to re- trieve a specific information or model. Also you will have a full understanding of it in terms of symbols, rules, responsibilities.
LOCATION: based on requests
Pre-requisites Language
None EN/FR
Target Population
Business & IT people
43 Functional Expertise, FunctionalExpertise, TechnicalCompetency
BPM: Aris Designer Application
PROGRAM
Modeling processes require a set of knowledge which is already available in 'BPM modeling principles & EH Dimensions' training on EH Academy catalogue.
Once this fundamental education is acquired, and a need of designing process arises from a project's initia- tive, a tool for modeling processes must be used with the aim to produce consistent cartography completely fitting with EH meta-model.
Duration LOCATION: based on requests 1 day
Pre-requisites Language
"BPM- Modelling Pro- EN/FR cesses" Course Target Population
ARIS designers
44 Functional Expertise, FunctionalExpertise, TechnicalCompetency
APEX - Allianz Presentation Excellence
PROGRAM
APEX - Allianz Presentation Excellence - is a blended learning program which aims to challenge and improve your presentation skills. It provides you with learning modules, self tests, best practice and exercises. It was first implemented for the AZI Meeting 2008 in Berlin (annual meeting of top managers from all Allianz
Group companies).
The course focuses on the key skills and techniques re- quired to construct and deliver successful presentations with confidence in formal and informal situations. The starting point of every presentation is to ask 'what is in it for my audience?' On this basis participants will prac- tice several kinds of presentations and improve their personal style as well as the written content of the slides. The course will include many practical exercises with comprehensive feedback from the participants.
OBJECTIVES
The learner will leave the training with the valuable and powerful feedback given by other partici- pants on the learners presentation skills that could allow the learner to improve the presentation skills in the future.
Duration LOCATION: based on requests 2 days
Language
EN/FR/IT
Target Population
All
45
People and LeadershipPeople Capability Performance Management for Managers
PROGRAM
Managing employees' performance is the key responsi- bility of a manager. Yet many managers are unpre- pared to carry out overall development planning to help the work group be more successful. They may also lack the skills and confidence to set individual goals
and conduct performance reviews. Frequently, both managers and employees come to dread performance reviews, resulting in an ineffective performance and development planning process. In this workshop, you will gain valuable insights into the challenges of setting goals for employees. You will also learn a proven goal- setting process, best practices for linking goals to strat- egy execution, and the importance of setting goals that address both performance and fulfilment. You then practice what you have learned using true-to-life exam- ples. Finally, you will explore guidelines for rating per- formance and examine the financial weighting of goals and how they affect the Euler Hermes bonus targets
OBJECTIVES
Practice examining the characteristics of effective goals.
Review best practice techniques for conducting year-end and mid-year review with effective feedback.
Examine the financial weighting of goals and how they affect the Euler Hermes bonus targets.
Practice conducting performance reviews with real-life examples.
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/FR/D
Target Population
Managers
46
People and LeadershipPeople Capability Talent Management for Managers
PROGRAM
When analyzing our Manager’s skills, Group HR acknowledged a real need in terms of capability build- ing. This need has been confirmed by the 2011 AES re- sults where Euler Hermes gets, in average, lower scores on the Talent Management items (career opportunities
offered by the company, managers focusing on em- ployee development, opportunities to develop skills and knowledge). These issues are key to ensure sustain- able business growth and are crucial to differentiate from our competitors. Therefore Group HR has de- signed a 1 day training dedicated to Talent Manage- ment topics that will be delivered throughout the Group.
OBJECTIVES
Identify 'high potential' employees
Evaluate strengths and areas of improvement using three tools (Learning Agility, Competencies, and P&P Grid)
Build a personal development plan
Understand how 'succession planning' works
Give feedback to your team members (strengths, areas of improvement, and de- velopment plan)
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/FR/D
Target Population
Managers
47
People and LeadershipPeople Capability Communication and Teamwork
PROGRAM
The way you interact with others can be the key to your workplace success. Communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal skill can make or break your chances of being effective. In this
program you learn how to capitalize on your existing skills, fine-tune your approach and build strategies for communication with real impact. Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises de- signed to stimulate, challenge and develop your knowledge and skills. There is even some fun!
OBJECTIVES
Improve your communication skills with different kinds of people and in different situations
Reduce problems with communication, particularly in relation to clarity, summarizing & checking, appreciating the style of others and following-up
Understand the importance teamwork, and play your part in improving it
Understand different team roles, and how to apply them
Develop more effective team-working, which means helping you, your colleagues and your customers
Give feedback to your team members (strengths, areas of improvement, and development plan)
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/FR/D
Target Population
Managers
48
People and LeadershipPeople Capability Building Effective Teams
PROGRAM
It is vital everyone knows their role in the team, and the part they play in success. This program focuses on the responsibilities we all have and share working in effec- tive teams. We take an practical approach to this pro- gram, encouraging participants to bring their own chal-
lenges to the table, and work on them throughout the program enabling real solutions to emerge.
OBJECTIVES
Understand how teams evolve, and the part you play in making it happen
Identify what stops teams from being effective, and what you can do to change that
Create a meaningful purpose for your team to focus on, and turn strategies into action
Keep score and measure the performance of your team
Hold each other accountable for the team performance
Overcome situations of conflict, and develop trust within your team
Duration LOCATION: based on requests 2 days
Pre-requisites Language
None EN/D
Target Population
Managers
49
People and LeadershipPeople Capability Effective Time Management
PROGRAM
This course helps to answer the age old question of 'Where does all my time go?' It identifies how precious time is and gives you proven techniques to effectively protect and manage it.
Through practical exercises and examination of proven time management tools and techniques the course will give you the ability to plan and prioritize effectively.
This is a highly practical workshop which shows you how and where your time is lost and what impact that has on you and others.
OBJECTIVES
Regard time as a resource to be managed.
Identify and focus on your objectives and key areas of responsibilities.
Establish and overcome the causes of poor time management.
Identify and deal with time stealers.
Priorities your tasks and the unexpected.
Increase personal and team productivity to achieve a greater work/life balance.
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/FR/D
Target Population
All
50
People and LeadershipPeople Capability Effective Feedback Skills
PROGRAM
This is a highly interactive course which will give oppor- tunity to practice giving and receiving feedback in the workplace. This one-day course gives you the core skills that will help develop confidence to deliver and receive feedback effectively. Using a simple seven-step tech-
nique this course provides plenty of practical opportuni- ties to develop this essential skill for a workplace pro- fessional.
OBJECTIVES
Define feedback and when it should be used.
Deliver appropriate feedback to your colleagues in a range of situations.
Give balanced feedback using a seven-step feedback model.
Build rapport and empathy with your colleagues in feedback situations.
Duration LOCATION: based on requests 1 day
Pre-requisites Language
None EN/FR/D
Target Population
All
51
People and LeadershipPeople Capability Influencing and Persuading for Managers
PROGRAM
This highly interactive and practical two-day course will enable you to understand and develop your primary influencing and persuading style to enable you to com- municate confidently and professionally without under- mining your personal integrity.
You will build a toolkit that will enable you to recognize other people's primary influencing and persuasion styles and how to adjust your style to move issues and situations forward without pushing, forcing or telling others what to do. From start to finish, this course is about the 'how to' approach and is focused on daily issues and problems we all face as a manager of a var- ied team
OBJECTIVES
Fully understand your primary influence and persuasion style and how it impacts others.
Develop a strategy that will assist when communicating with others to achieve your ideal out- come.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Develop a practical toolkit that will aid handling difficult people and situations.
Understand and apply the core principles of negotiation.
Duration LOCATION: based on requests 2 days
Pre-requisites Language
None EN/FR
Target Population
Managers
52
People and LeadershipPeople Capability Strategic Management
PROGRAM
The content focuses on:
the different concepts of strategy and its imple- mentation in a complex internal and external
securing commitment for implementation: form-
ing necessary alignments, balance trust and con- trol and communicate effectively to achieve suc- cess
OBJECTIVES
Gain conceptual clarity around strategy, strategic thinking and strategic management
Apply those concepts to participants' personal context
Be aware of different approaches to dealing with complexity
Know where to focus the energy in implementing strategy
Understand the importance of building relationships and communication for effectively imple- menting strategy
Know about essential roadblocks to achievement
Duration LOCATION: based on requests 2 days
Pre-requisites Language
None EN
Target Population
Managers and leaders
53
People and LeadershipPeople Capability Train the Trainer
PROGRAM
This program includes interactive online e-learning modules with telephone coaching to help consolidate the learning. Created so that the topics learnt can be immediately applied, the addition of coaching ensures you get a very efficient yet personalized experience.
The e-learning course is 4 hours in length and then it is followed by an additional two hours of one to one training. The trainer will contact the participant to intro- duce themselves and they will schedule the extra train- ing directly.
OBJECTIVES
Adapt training content to fit participants' learning needs
Establish and meet training objectives
Select relevant training methods
Implementing best practices when faced with difficult situations
Duration LOCATION: based on requests 6 hours
Pre-requisites Language
None EN
Target Population
Managers and leaders
54
E-LEARNING
55
Onboarding
56 Learning &Analytics Onboarding Systems Learning &
Euler Hermes Information Security Training
PROGRAM
This training is intended to explain the key principles of our information security policy. The trust of our custom- ers and partners on our ability to secure the infor- mation their share with us is crucial for our business. This training module has been made available across the Allianz Group companies. It lays out the key expec- tations of Allianz as well as Euler Hermes to help pre- vent information security incidents in our everyday in- teractions.
OBJECTIVES
Explain the fundamentals of information security policy
Know how to react in case of a phishing attack
Use the information classification labels
Choose a strong passwords
Report any security incident
Duration Language
35-40 minutes EN/FR/IT/DE/DU/PO/
Pre-requisites Target Population
None New comers
57 Learning &Analytics Onboarding Systems Learning &
Outlook 2010 Collaboration in Office 2010
PROGRAM
This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the Conversation view and QuickSteps, as well as Out- look Social Connector, OneNote 2010, SharePoint Workspace 2010, formerly known as Groove, Office Web Apps. Finally the course introduces Office Mobile, which allows you to use your phone to access several of the Office applications, and to access and edit docu- ments, presentations, and workbooks.
OBJECTIVES
use new features in Outlook 2010 to perform everyday e-mail tasks
identify key changes to the user interface in Outlook 2010
recognize the new and enhanced features in Outlook 2010
use new and enhanced features in OneNote 2010 to create and organize your notes
•identify the main features of SharePoint Workspace 2010
•recognize the features of Office Web Apps
Duration Language
1 hour EN
Pre-requisites Target Population
None New comers
58 Learning &Analytics Onboarding Systems Learning &
The New Office 2010 Interface, Word 2010, And Excel 2010
PROGRAM
This course examines the new features and enhance- ments of Microsoft Office 2010. It outlines the signifi- cant interface changes that apply to all Office applica- tions, including the Ribbon and the Office Backstage view, and it covers significant new features and en- hancements in Word and Excel 2010. The course also introduces the new web versions of Word and Excel - Word Web App and Excel Web App.
OBJECTIVES
The New Office 2010 Interface, Word 2010, and Excel 2010:
use the key new interface features and enhancements in Office 2010
use the new features of Word 2010 to perform common tasks
recognize key features of the new Word 2010 interface
use new features in Excel 2010 to enhance your spreadsheets
identify key new and enhanced features in Excel 2010
Duration Language
1 hour EN
Pre-requisites Target Population
None New comers
59 Learning &Analytics Onboarding Systems Learning &
Conflict of Interest
PROGRAM
The reputation of Euler Hermes Group is based on the trust which the clients, shareholders, employees, regu- latory authorities and the general public have in the integrity of the Group.
It is of the utmost importance that all employees recog- nize and avoid situations that involve, or could involve
a conflict of interest between their personal interests and those of the Group.
In this course, you will find several case studies in which you will be able to identify:
1. What are the major components of the Code of Con- duct?
2. How to identify Conflict of interests?
3. How to handle them properly? What are the reflex- es?
4. How to handle conflicts of interest in day-to-day business situations or in private life situations that could impact the interest of the company?
OBJECTIVES
Create awareness of situations in which a conflict of interest may occur
To develop the individual's reflexes in such situations so that they ask for advice, from their line manager or compliance officer
Duration Language
40 minutes EN/FR/IT/DE/DU/PO/SP
Pre-requisites Target Population
None New comers
60 Learning &Analytics Onboarding Systems Learning &
Preventing Corruption and Fraud
PROGRAM
This training is intended to raise awareness and drive consistency in approaches to combat fraud and corrup- tion. Integrity is a cornerstone of our culture and our success in the long run. This training module has been made available across the Allianz Group companies. It lays out the key expectations of Euler Hermes to help prevent corruption and fraud in our everyday interac-
tions.
OBJECTIVES
At the end of the program, the learner should be able to:
Explain the fundamentals of anti-corruption and anti- fraud compliance expectations
Identify behaviors that could present fraud or corrup- tion risk and know how they should be addressed
Know what processes and tools are available to help navigate grey areas
Duration Language
35-45 minutes EN/FR/IT/DE/DU/PO/SP
Pre-requisites Target Population None All employees
61 Learning &Analytics Onboarding Systems Learning &
Solvency II
PROGRAM
This elearning is about the basics of Solvency II at Euler Hermes. It is structured in 3 main parts : The concepts underlying the Solvency II reform •What is solvency?
•What is a risk? •What is risk management? The Solvency II reform •What is a solvency regime? •The chief advances of the Solvency II reform •Risk classification •The timeline of the Solvency II reform The risk governance framework at Euler Hermes •Risk management •Governance principles •Solvency II and other solvency regimes around the world
OBJECTIVES
Create awareness of situations in which a conflict of interest may occur To develop the individual's reflexes in such situations so that they ask for advice, from their line manager or compliance officer
Duration Language
30 minutes EN/FR/IT/DE/DU/PO/SP
Pre-requisites Target Population None New comers
62 Learning &Analytics Onboarding Systems Learning &
The Global Allianz Antitrust Training
PROGRAM
This training is intended to raise awareness and drive consistency in approaches to prevent anti-competitive behavior.
Euler Hermes is fully committed to promote free and fair competition to the benefit of our customers, inves- tors and employees. Consequently, our employees and business partners are expected to comply with all ap- plicable antitrust laws
OBJECTIVES
Explain the fundamentals of antitrust compli- ance expectations
Identify behaviors that could present antitrust law violation risk and know how they should be addressed
Know what processes and tools are available to help navigate grey areas
Duration Language
50 minutes EN/FR/IT/DE/DU/PO/
Pre-requisites Target Population
None Management, MMCD, Pur- chasing
63
Culture
64
Understanding Unconscious Bias Essentials Culture/Leadership
PROGRAM
Increasing focus on the importance of diversity in the workplace has shed light on another concept: uncon- scious bias. Though it's rooted in human nature, it's im- portant to understand what unconscious bias is in order to overcome it and build strong, diverse teams. In this course, you'll learn about the different kinds of uncon- scious bias and how to recognize them in action. You'll also learn about the importance of addressing uncon- scious bias in the workplace.
OBJECTIVES
recognize key characteristics of unconscious bias
match assumption-based unconscious biases to their descriptions
categorize examples of confirmation-based unconscious biases
distinguish between unconscious biases related to fixation
recognize how addressing unconscious bias can benefit the workplace
recognize unconscious biases in the workplace
Duration Language
20 minutes EN
Pre-requisites Target Population
None Team leaders, supervisors, and managers
65
Overcoming Your Own Unconscious Biases Essentials Culture/Leadership
PROGRAM
Part of understanding the role of unconscious bias in the workplace is admitting to yourself that you have biases too. Once you've accepted it, you can take steps to overcome those biases and embrace workplace di-
versity. In this course, you'll learn how to recognize and observe your own biases. You'll also learn how to stop, collaborate, and move past your biases. Finally, you'll learn what to do if a bias flares up again.
OBJECTIVES
identify how to recognize your unconscious biases
identify tactics for observing your own unconscious biases
recognize how to overcome unconscious bias by forming relationships with others
identify guidelines for avoiding unconscious bias when making decisions
identify the tactics for combating bias revival
recognize the process for overcoming your unconscious biases
Duration Language
25 minutes EN
Pre-requisites Target Population
None Team leaders, supervisors, and managers
66
Your Role in Workplace Diversity Essentials Culture/Leadership
PROGRAM
To understand and appreciate diversity in the work- place, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively
deal with diverse situations is very important. Equally important is the ability to share these effective strate- gies openly and leverage the diversity that exists with- in the organization. In this course, you'll explore strate- gies to help you become aware of your attitudes to- ward diversity, increase your acceptance of diverse cultures, people, and ideas, and become an advocate for diversity within the workplace.
OBJECTIVES
recognize the actions you can take to become aware of your values and beliefs
recognize how to adjust your self-talk to manage your reactions in challenging situations involving diversity
recognize guidelines for embracing social and cultural diversity in the workplace
recognize how your actions can improve social and cultural diversity
sequence the steps in the process for implementing a flexible communication style
recognize methods to improve your active listening skills
recognize attributes of inclusive language
develop your own capabilities to embrace and leverage diversity in your workplace
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
67
Using Strategic Thinking to Consider Essentials Culture/Leadership the Big Picture
PROGRAM
Big-picture thinking stretches beyond the short term and considers how an organization can succeed in the longer term. This course describes how the ideas of sys- tems thinking can help you elevate your perspective,
become skillful at making sense out of opposites and contradictions, and better understand cause and effect while managing your department. It also explains ac- tions you can take to encourage big-picture thinking and how understanding the organizational value chain can help you connect to the organization's strategy and strategic plans and implement them more effectively.
OBJECTIVES
recognize ways to get a sense of the bigger picture by elevating your perspective
identify examples illustrating how understanding paradoxes helps in gaining a big-picture view of your organization
recognize techniques to understand causality in order to get a sense of the bigger picture of your organization
identify the steps to take in considering external factors to gain a big-picture view of your organiza- tion
distinguish between actions that encourage big-picture thinking in relation to internal direction and internal stakeholders
recognize how assessing your organization's value and supply chains can help you develop big- picture thinking
use methods to increase your big picture view of your organization
Duration Language
30 minutes EN
Pre-requisites Target Population
None Individuals in key roles who want to develop or refine their strate- gic thinking skills
68
Managing Workplace Stress
Culture/Work & & Culture/WorkLife
PROGRAM
Workplace stress will remain a reality of modern busi- ness for the foreseeable future, but there are strategies
to consider when evaluating how best to anticipate and manage work-related pressures.
OBJECTIVES
recognize how to reframe a situation
understand how to anticipate work related stress and how handle it
learn how to take a step back when needed
Duration Language
5 minutes EN
Pre-requisites Target Population
None All
69
Staying Balanced in a Shifting World
Culture/Work & & Culture/WorkLife
PROGRAM
You have the knowledge to assess current work/life balance and overcome internal and external obstacles
to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/ life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person's ability to find balance in life. Techniques that can be used to achieve and pre- serve balance are also discussed. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
OBJECTIVES
identify the benefit of simplifying your life
recognize actions you can take to simplify your life
differentiate between examples of passive, aggressive, and assertive behaviors
sequence examples of the steps to communicate assertively and set your limits
recognize how to reframe a situation
Duration Language
10 minutes EN
Pre-requisites Target Population
None All
70
Creating Work/Life Balance
Culture/Work & & Culture/WorkLife
PROGRAM
For working professionals, keeping up with the com- peting demands of office and home takes more than
good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/ life balance can be created to minimize stress and maximize productivity.
Duration Language
10 minutes EN
Pre-requisites Target Population
None Mid- to upper-level managers and executives; high potentials
71
Mieux comprendre la diversité au travail
Culture/Work & & Culture/WorkLife (FR)
PROGRAM
Les différences et similitudes ethniques, culturelles et familiales ne sont qu'un aspect de l'approche globale
de la diversité au travail. Ici, nous prenons en compte des éléments supplémentaires qui sont des aspects essentiels de la diversité dans le monde professionnel d'aujourd'hui.
Target Audience
Professionnels RH dotés de rôles dédiés au sein des RH et des fonctions de formation et de développement, y compris les rôles administratifs, exécutifs et d'encadre- ment, et les formateurs pour ces postes. Gérer la diversité (FR)
PROGRAM
Optimiser la diversité constitue un aspect essentiel de toute organisation. Ce Challenge analyse la façon dont les différents aspects de la diversité s'inscrivent dans la stratégie des entreprises.
Duration Language
6 + 12 minutes FR
Pre-requisites Target Population
None All
72
Franchir le cap de l’Handicap (FR)
Culture/Work & & Culture/WorkLIfe
PROGRAM
Une meilleure connaissance du handicap en entreprise et de ses enjeux au regard de la loi du 11 février 2005. Des clés opérationnelles pour mieux comprendre l'inté- gration et le maintien en emploi des personnes en si- tuation de handicap et plus globalement le secteur du travail adapté et protégé. Le parcours se compose de plusieurs étapes pédago- giques :
Un clip, pour expliquer et mettre en avant la politique de l'entreprise en matière de handicap. Des ateliers, qui alternent séquences pédagogiques, ressources complémentaires et jeux pour faire le point et mettre en pratique ses acquis. Un jeu « Le Standard du Handicap » et un quiz final, pour conclure la formation
Duration Language
30 minutes FR
Pre-requisites Target Population
None All
73
ALLIANZ Work Well
Culture/Work & & Culture/WorkLife
PROGRAM
This eLearning is designed to learn about the basics of stress in order to improve the way we cope with stress as individuals but especially as an organization.
Supervisors in addition can learn how to adapt their leadership behavior to prevent and help employees experiencing stress. The training is relevant for employ- ees as well and takes about 25 minutes to complete. .
Key Takeaways Understanding the basics of stress theory and why Alli- anz is addressing this topic Knowing the major symptoms of stress and effects on the body and mind Knowing the root causes of stress at Allianz
And for managers additionally: Understanding how the new People Attributes of Inclu- sive Meritocracy are linked to stress-reducing leader- ship Adopting own leadership style to reduce stress of em- ployees.
Duration Language
25 minutes EN/FR (Bien-être au travail)
Pre-requisites Target Population
None All
74
Verifying and Building on Creative Ideas
Culture/Innovation
PROGRAM
The initial stages of idea generation require an open approach uninhibited by rationale and critique. But
sometimes to put those ideas into practice, you need to make sure they'll actually work. This involves checking whether they're grounded in reality and feasible from an organizational viewpoint. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas contin- ues the verifying process by making them more clear, relevant, and practical. This course covers a variety of techniques used to verify and build on creative ideas. It outlines when to use research and when to use simula- tions to check the workability of an idea. In addition, it discusses ways to build on ideas effectively.
OBJECTIVES
match each stage of the creative process with the description of its purpose
identify statements that describe the purpose and activities of the verifying stage of the creative process
identify criteria for adopting the canvassing and simulation methods
recognize the three steps you take when building on an idea
identify criteria-based questions that can be used to evaluate the effectiveness of a sug- gestion made to build on an idea
Duration Language
24 minutes EN
Pre-requisites Target Population
None Team leader
75
Unleashing Personal and Team Creativity
Culture/Innovation
PROGRAM
Believe it or not, everyone has the potential to be crea- tive. If you're struggling to express your creativity then
something is getting in the way. The good news is that these barriers can be overcome. At work, it can be es- pecially difficult for individuals to express themselves freely and interact in teams. But with the right ap- proach and techniques, team leaders can provide a safe space that allows everyone to share and contrib- ute their ideas. This course describes personal barriers to creativity and how to overcome them. It provides strategies for enhancing creativity in the workplace. In addition, it outlines key requirements for promoting creativity in a work environment. And it explores tech- niques for fostering creativity in teams, including brain- storming and role playing.
OBJECTIVES
recognize the importance of various personal characteristics of creative people
recognize solutions for overcoming personal barriers to creativity
match techniques for enhancing creativity with examples of how to execute them
recognize characteristics that foster team creativity in a work environment
recognize actions performed during each of the five brainstorming steps
recognize how role playing helps teams generate creative ideas
Duration Language
30 minutes EN
Pre-requisites Target Population
None Team leader
76
Creativity: Developing and Communicating
Culture/Innovation Ideas
PROGRAM
Creativity isn't reserved for authors, painters, and filmmakers. It's an essential trait for every business pro-
fessional who wants to maximize resources and discov- er opportunities. This Challenge Series exercise ex- plores the skills and practices needed to be a creative force. The learner plays the role of a product develop- ment team member for an automotive diagnostic equipment company.
OBJECTIVES
Understand:
Which are the right stakeholders to consider in your creative journey
Which creative tools are available (brainstorming, idea-generating sessions, …)
How to test pre-ideas, concept proposals
Duration Language
10 minutes EN
Pre-requisites Target Population
None Professionals in non- managerial roles
77
Organization
78
Organization/Career Organization/Career development Conquering Career Stagnation
PROGRAM
Many employees experience career stagnation, this for different reasons (lack of opportunities, sense of failure …).
Career stagnation is a widespread problem. People
can get tired of doing the same thing repeatedly and grow impatient with a lack of opportunities. Employees who are unable to realize their full potential often ex- perience feelings of failure. Frustrated and bored, there's a tendency for them to completely disengage from their work. Unfortunately, many employees whose careers have seemingly plateaued do nothing to im- prove things. In fact, they frequently feel no motivation to go beyond their job descriptions and can stop setting career goals altogether. From an organizational per- spective, this obviously limits their productivity and val- ue.
OBJECTIVES
This course is indicated for any individuals interested in career-development skills and tech- niques.
It provides useful hints to overcome this problem.
Duration Language
5 minutes EN
Pre-requisites Target Population
None All
79
Organization/Career Organization/Career development Developing Your Career
PROGRAM
Career development requires foresight and proactive management. This Challenge explores methods of planning and executing an effective career develop- ment path.
Duration Language
15 minutes EN, D
Pre-requisites Target Population
None All
80
Organization/Career Organization/Career development Planning Your Career
PROGRAM
You have the power to advance your career. So how can you do this? This challenge explores the ways you can be proactive in advancing your career and success- ful in achieving your career goals. The learner takes the role of an IT professional working in the Information
Services group of a pharmaceutical company.
Duration Language
15 minutes EN
Pre-requisites Target Population
None All
81
Organization/ Career Development Building Your Professional Network
PROGRAM
Today's sales professionals need to challenge their customers' thinking, presenting new solutions, and highlighting issues customers may fail to notice. This Business Impact explores the role of the sales profes- sional as a collaborative educator in the online adver-
tising industry.
OBJECTIVES
identify ways in which a business network is important
recognize where to find networking opportunities
identify best practices for attracting new network connections
match strategies for conversing with new people to appropriate examples
recognize strategies you can use to maintain your business network
utilize appropriate techniques to start your own business network
Duration Language
25 minutes EN
Pre-requisites Target Population
None All
82
Organization/ Career Development Developing a Plan to Further Your Career
PROGRAM
The whole notion of what a career is has changed. You are now responsible for making your own career choic- es, and it's not always clear which way offers the straightest path toward your goal. This course guides you through the process of taking inventory of your
values, interests, skills, and needs. Then based on these findings, you can determine your strengths. This course also provides tips on how to deal with any weaknesses that are holding you back. You will also learn how to develop and implement your action plan to further your career.
OBJECTIVES
identify the types of questions you should ask to evaluate your current career situation
identify how to pinpoint your strengths
recognize ways to address your weaknesses
identify the types of questions you should ask to develop a vision for your future career
match the methods for correcting deficiencies in your career goals with examples
identify the steps involved in setting a time line
use techniques to develop a career plan
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
83
Organization/ Career Development Planning an Effective Performance Appraisal
PROGRAM
Preparing for appraisals takes time, but the extra effort can transform a routine bureaucratic chore into a process that helps you, your employees, and your organization. In this course, you'll learn why perfor- mance appraisals are important. You'll be introduced
to the elements that contribute to an employee perfor- mance plan. You'll also learn how to monitor ongoing performance, which will help prepare you for future employee appraisals.
OBJECTIVES
recognize the benefits of conducting performance appraisals
identify effective ways to agree on key job responsibilities
recognize effective ways to set employee performance goals
select appropriate actions to take when identifying required competencies
identify examples of how to monitor ongoing employee performance
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
84
Organization/ Career Development Using Performance Appraisals to Advance Your Career
PROGRAM
Employees often don't recognize the opportunities they can harness from their performance appraisals. In this course, you'll discover the value of learning how to manage the performance appraisal process on a year- round basis, and you'll be given tips for using formal
and informal performance appraisals to your best ad- vantage. This course also outlines how to implement the periodic appraisal strategy to move your career forward, and ways to recognize and use constructive criticism to improve your chances of success.
OBJECTIVES
identify the differences between periodic and annual appraisals
match features to the relevant appraisal type – monthly or quarterly
recognize the opportunities your annual performance appraisal presents
identify how to prepare for a performance appraisal
recognize the importance of being open to receiving constructive criticism
recognize examples of effectively using constructive criticism to seek corrective action
match the strategies for presenting your accomplishments at an appraisal to their attrib- utes
use strategies that help a performance appraisal advance your career
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
85
Organization/ Customer Listening to Your Customers
PROGRAM
The key to effective communication is practicing good
–
listening skills. This Business Impact explores the con- oriented cept of active listening and the crucial difference be- tween hearing and understanding.
Duration Language
5 minutes EN
Pre-requisites Target Population
None Salespeople
86
Organization/ Customer Developing Your Customer Focus
PROGRAM
Customers have the power – the power of choice. So
–
how can you make it an easy decision for them to oriented choose you and your company? This Challenge Series exercise explores how to know, meet, and anticipate
what your customers are looking for.
Duration Language
10 minutes EN
Pre-requisites Target Population
None Professionals in non- managerial roles
87
Organization/ Customer Interacting with Customers
PROGRAM
Failing to realize the importance of customer service
–
and effective communication can lead to increasingly oriented dissatisfied customers. This course provides valuable advice on how to improve your interactions with cus-
tomers, including how to overcome barriers to commu- nication as well as how to speak effectively, use vocal cues, and listen actively and use paraphrasing to con- vey your understanding of the customer's needs.
OBJECTIVES
classify examples of communication as formal or informal
identify methods to overcome barriers to effective communication
recognize the skills required for effective speaking
match positive and negative vocal cues with examples
identify the factors that contribute to effective listening
match the mirroring behaviors involved in active listening to their characteristics
identify the benefits of using paraphrasing techniques
use verbal communication skills effectively in a customer support environment
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
88
Organization/ Customer Talking Value with Your Customers
PROGRAM
You know that your solution is the best option for your
–
client, but they might not know it – yet. This Business oriented Impact Series product explores how to win a client over by capitalizing on shared values.
OBJECTIVES
Is there really a "best fit?" Depending on which side of a sales transaction you're on, the answer can vary from an enthusiastic "yes!" to a somewhat less sure "maybe" or even "no." As a sales pro- fessional, you want to hear that "yes" as much as possible. Customers want to know how your com- pany's strategies, people, and solutions can help them achieve their objectives. By aligning the value you offer with the value your customer is looking for, you can make that happen. How you communicate the value of your company in a sales conversation is the vital link between what you offer, how it can serve your client, and why you really are the "best fit.
Duration Language
6 minutes EN
Pre-requisites Target Population
None Sales professionals
89
Organization/ Customer Educating and Collaborating with Customers
PROGRAM
Today's sales professionals need to challenge their
–
customers' thinking, presenting new solutions, and oriented highlighting issues customers may fail to notice. This Business Impact explores the role of the sales profes-
sional as a collaborative educator in the online adver- tising industry.
Duration Language
6 minutes EN
Pre-requisites Target Population
None Sales professionals
90
Organize Your Physical and Digital Work-
Organization/ Work Organization/ Work space
PROGRAM
Removing the mess from your workspace and getting organized can significantly improve many aspects of your work day, including your ability to concentrate, achieve targets, and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspace. You'll learn how creat- ing a clutter-free workspace and effective filing can improve your productivity. But it's not just your physical workspace that needs decluttering; this course will show you how to manage digital files, which is just as important. And once you've gotten your workspace under control, you'll learn how to maintain it.
OBJECTIVES
recognize the rewards of an organized workspace
recognize what a productive workspace looks like
apply the process for creating a clutter-free workspace in a given scenario
recognize appropriate examples of the principles of effective filing
recognize techniques for managing digital files
manage your e-mail in a given scenario
recognize how to maintain a productive workspace
Duration Language
25 minutes EN
Pre-requisites Target Population
None All
91
Developing Excellent Time Management
Organization/ Work Organization/ Work Habits
PROGRAM
Today, we are often overwhelmed by the amount of paperwork lying on our desks, or the number of e-mails that appear on our screens. There is a real danger that we end up being reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas. To avoid this, you need to develop techniques for handling paperwork, telephone calls and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient, and get more done, in many different ways. However, you need to make sure that you are really controlling the tech- nology so that it also helps you to be more effective?
OBJECTIVES
identify the benefits of reviewing how factors within the working environment affect the use of time
apply the "file, pass on, throw away, read" technique for managing paperwork, in a described situation.
identify examples of improvements in the physical organisation of the office that can enhance time management.
determine to what extent time-saving procedures are used appropriately in spe- cific scenarios.
Duration Language
1 hour EN
Pre-requisites Target Population
None All
92
Time Management: Avoiding Time Stealers
Organization/ Work Organization/ Work
PROGRAM
Time is a precious, non-renewable resource - how effectively you use it will determine success in both your career and personal life. The reasons for the ex- cessive wastage of this valuable commodity are time stealers ? Moreover, you may find that some of your own behaviours affect how well you manage time. This course focuses on strategies for managing common time stealers - procrastinating and taking on too much work - as well as how to handle interruptions. It shows you how effective time management can help you con- centrate on the work that is truly productive while managing your time stealers both professionally and speedily.
OBJECTIVES
recognize the rewards of an organized workspace
identify strategies for tackling procrastination
recognise how to say "no" when you don't have time to take on additional tasks
recognise how to handle phone call interruptions at work
identify appropriate ways to handle drop-in visitors
Duration Language
1 hour EN
Pre-requisites Target Population
None All
93
Time Management: Planning and
Organization/ Work Organization/ Work Prioritizing Your Time
PROGRAM
Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then priori- tizing those tasks. This course focuses on ways to priori- tize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it. The course also outlines how to sequence and queue tasks to help im- prove your time management. Finally, it describes how to estimate time frames so you can schedule your tasks effectively and meet your deadlines.
OBJECTIVES
prioritize tasks from a given to-do list
identify which criteria have been applied in a given to-do list
recognize the type of things that should be considered when sequencing tasks
identify when to use different queuing methods
use the time frames equation to estimate the shortest possible completion time for a given task
Duration Language
1 hour EN
Pre-requisites Target Population
None All
94
Using Strategic Thinking Skills
Organization/ Work Organization/ Work
PROGRAM
This course focuses on how to use strategic thinking skills, such as analyzing information effectively and thinking creatively. It describes steps that can help you formulate a mind-set that enhances strategic thinking. It also explains how to use information in a way that generates strategic insight. And the course explores how to assess trade-offs involved in taking a particular course of action and then make an appropriate deci- sion in light of strategic issues. Additionally, it outlines techniques that help you think creatively and thereby enhance your strategic thinking.
OBJECTIVES
recognize steps that can help you develop a strategic mind-set
recognize how to use information effectively to support strategic thinking
describe how SWOT analysis can support strategic thinking
determine the most appropriate trade-off in a given situation
recognize techniques that help you think creatively
Duration Language
1 hour EN
Pre-requisites Target Population
None All
95
Functional Expertise, Technical Competency
96
Basic Accounting Concepts for Non-Financial Professionals
In this course, you'll learn about key finance and ac- counting terms and concepts such as the basic ac- counting equation, accrual-based accounting, and basic accounting principles. This course also takes you through the steps in the accounting process to help you recognize how business transactions affect vari- ous financial statements and the bottom line of your business.
recall the basic accounting equation recognize the characteristics of cash- and accrual-based accounting match financial activities to the appropriate phase of the accounting process match each basic accounting principle to its description classify examples of cash flow as operating, investing, or financing activities recognize how to calculate the potential cash gain by reducing Economic Float recognize the effect an increase or decrease in working capital has on cash flow match each type of financial risk to a description
Duration Language
30 minutes EN
Pre-requisites Target Population
None Non-financial professionals
97 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Assessing non-recurring Items in Income Statements PROGRAM/OBJECTIVES
Understanding the nuances of income statements is critical for business analysts and investors. And of all the components of a balance sheet, nonrecurring items require special attention because of their temporal sig- nificance. This Business Impact explores two types of nonrecurring items: Unusual or Infrequent Items and
Extraordinary Items.
Duration Language
1 hour EN/DE
Pre-requisites Target Population
None Any individual interested in gain- ing business finance knowledge
98 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Deconstructing the Balance Sheet
PROGRAM
Balance sheets provide an overview of a business's fi- nancial standing. This impact explores the primary ele- ments of a balance sheet.
OBJECTIVES
Recognize examples of the components of a Balance Sheet
Prepare a Balance Sheet
Determine how common transactions affect the Balance Sheet
Recognize how the Balance Sheet connects and interacts with the other financial state- ments
Duration Language
1 hour EN
Pre-requisites Target Population
None Any individual interested in gain- ing business finance knowledge
99 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Project Management Essentials
PROGRAM
Managing projects is a key function of leadership. This challenge examines methods for overseeing project teams and managing stakeholder expectations.
OBJECTIVES
This course will enable someone who is not a professional project manager to learn the essentials of project management so he will be able to manage projects related to his area of responsibility within the organization.
Duration Language
15 minutes EN/DE
Pre-requisites Target Population
None All
100 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Preparing to Implement Solutions
PROGRAM
When it's time to implement a solution you've sold, your customer will expect you to bring your ideas for action, communication, and contingency planning. By deliver- ing a smooth implementation experience that goes according to plan, you'll continue to earn the trust and goodwill of your customer, and lay the groundwork for
expanding the relationship in the future. In this Chal- lenge Series exercise, you play the role of a senior sales professional preparing to guide an important new cus- tomer through the implementation of your product.
OBJECTIVES
Determine whether a SIPOC diagram has been built correctly for a given scenario
Distinguish between different types of process maps
Recognize how to draw a process map
Recognize examples of the steps in the process for implementing measures for current processes
Duration Language
10 minutes EN
Pre-requisites Target Population
None Experienced sales professionals who wish to improve their ability to manage challenges
101 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Connecting Customers and Solutions
PROGRAM
Preparing for your interactions with a strategic mindset is essential in connecting your customer to your solu- tion. You must be able to communicate your vision us- ing positioning, trust, and insight. This Business Impact explores some of the ways you can build your custom- er's interest by invoking a collaborative approach that
helps the customer recognize how much value you can bring to their business goals and efforts. It follows a sales professional who sees the potential to extend her company's survey tool solution to meet new customer objectives.
OBJECTIVES
Distinguish between the different approaches to segmenting customers
Determine the most appropriate customer data-gathering tool for a given situation
Assess whether customer data has been analyzed effectively in a given scenario
Duration Language
5 minutes EN
Pre-requisites Target Population
None Supervisors, team leaders, process owners, and man-
102 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Negotiating with Your Customer
PROGRAM
What skills make you a successful negotiator? Is it elo- quence, cunning? Being quick-witted and fast talking? These skills may help in some situations, but effective negotiating always requires preparation, empathy, pa- tience, and a sincere effort to reach an agreement that benefits both sides. In this Challenge Series product,
you play the role of a sales professional negotiating with a customer. The customer throws up some chal- lenges, which you must address effectively in order to arrive at a workable arrangement..
OBJECTIVES
Identify effective examples of critical to quality customer requirements
Evaluate the effectiveness of a CTQ tree in a given scenario
Describe the priorities and relationships in a completed QFD analysis for a given scenario
Match components of a House of Quality to their descriptions
Duration Language
10 minutes EN
Pre-requisites Target Population
None Experienced sales professionals who wish to improve their ability to negotiate agreements
103 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Managing Implementation Problems
PROGRAM/OBJECTIVES
Regardless of how good your solution seems when you close your deal, sometimes implementation issues can't be avoided. This Business Impact Series product follows a sales professional as she deals with software imple- mentation challenges in a client's heating and cooling company.
Duration Language
5 minutes EN
Pre-requisites Target Population
None Experienced sales professionals who wish to improve their ability to manage challenges
104 Functional Expertise, FunctionalExpertise, TechnicalCompetency
A La Découverte Des Clients Et Solutions
PROGRAM
Ce module vise à présenter à l'ensemble des collabora- teurs EH France les produits et services commercialisés par l'entreprise, ainsi que les canaux de distribution permettant de répondre aux besoins du marché.
OBJECTIVES
Ce module doit permettre de comprendre et d'expli- quer de façon simple quels sont les produits et services commercialisés par EH France, et à quels besoins ils répondent.
Duration Language
15 minutes FR
Pre-requisites Target Population
None N/A
105 Functional Expertise, FunctionalExpertise, TechnicalCompetency
A La Découverte Des Clients Et Solutions: la caution PROGRAM
Ce module vise à expliquer de façon ludique les diffé- rents types de cautions proposés par Euler Hermes, et de cibler de façon fine quand proposer l'une ou l'autre de ces cautions.
OBJECTIVES
Ce module doit compléter les actions de formations me- nées. Le collaborateur doit être à l'aise pour proposer la solution adaptée aux besoins du client.
Duration Language
15 minutes FR
Pre-requisites Target Population
None N/A
106 Functional Expertise, FunctionalExpertise, TechnicalCompetency
À La Découverte Des Clients Et Solutions: l’ assurance-crédit et cover-one PROGRAM
Ce module vise à ré expliquer de façon ludique la diffé- rence entre l'assurance crédit et cover one, et de cibler de façon fine quand proposer l'un ou l'autre de ces pro- duits.
OBJECTIVES
Ce module doit compléter les actions de formations me- nées. Le collaborateur doit être à l'aise pour proposer la solution adaptée aux besoins du client.
Duration Language
15 minutes FR
Pre-requisites Target Population
None N/A
107 Functional Expertise, FunctionalExpertise, TechnicalCompetency
A La Découverte Des Clients Et Solutions: la fraude PROGRAM
Ce module vise à ré expliquer de façon ludique les différents types de protection contre la fraude proposés par Euler Hermes, et de cibler de façon fine quand pro- poser l'une ou l'autre de ces protections.
OBJECTIVES
Ce module doit compléter les actions de formations menées. Le collaborateur doit être à l'aise pour propo- ser la solution adaptée aux besoins du client.
Duration Language
15 minutes FR
Pre-requisites Target Population
None N/A
108 Functional Expertise, FunctionalExpertise, TechnicalCompetency
Trade Credit Insurance and RWA Optimiza- tion: Diagnostic Assessment
PROGRAM/OBJECTIVES
This is a diagnostic assessment You will be asked ques- tions to determine your understanding of the subject matter. The results will indicate which modules of the course you will need to take.
Duration Language
10 minutes EN
Pre-requisites Target Population
None People connects with banks
109 Functional Expertise, FunctionalExpertise, TechnicalCompetency
EH Bank Strategy Module 1: The Euler Hermes Value PROGRAM
Banks provide a big opportunity for us at Euler Hermes, both as potential customers and distribution partners. This module takes you through the various ways we work with banks, our value proposition and how these combine into the EH Bank Strategy.
OBJECTIVES
explain the EH Bank Strategy
distinguish between the 'Distribution =item Route and the 'Insurance Route
identify the ways that we serve banks
appreciate the value of banks to EH
understand our value proposition
Duration Language
20 minutes EN
Pre-requisites Target Population
Diagnostic Assessment People connects with banks
110 Functional Expertise, FunctionalExpertise, TechnicalCompetency
EH Bank Strategy—Module 2: Basel Regu- lation and RWA Optimization
PROGRAM
This module will set our EH Bank Strategy in context. Giving an overview of the Basel Framework and the principles of credit risk mitigation will help to explain how EH can fit in.
OBJECTIVES
understand the purpose and reach of the Basel Framework
appreciate the challenges within banks' new regu- latory environment
grasp the fundamentals of credit risk
recognize the components and approaches to cal- culating capital requirements
understand the drivers and methods to mitigating credit risk
sense how our different product can achieve differ- ent levels of RWA optimization
Duration Language
1 hour EN
Pre-requisites Target Population
Diagnostic Assess- People connects with banks
111 Functional Expertise, FunctionalExpertise, TechnicalCompetency
EH Bank Strategy—Module 3: Executing The Bank Strategy
PROGRAM
This module details the competitive advantage of EH and explains how the EH bank Strategy is being exe- cuted.
OBJECTIVES
communicate the benefits of using the insur- ance market
promote the competitive advantages of the EH proposition
access the bank network and sales material to support the EH Bank Strategy
Duration Language
20 minutes EN
Pre-requisites Target Population
Diagnostic Assessment People connects with banks
112 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Catching The Signals - Part 1
PROGRAM
Catching the Signals - Part 1 is an e-learning on soft sig- nals. In our daily work we have to balance many different types of information and make decisions. We have hard facts, like financials, but we also have soft factors. A com- bined analysis of these elements leads us to a balanced risk assessment.
In this course you will be introduced to 5 groups of soft fac- tors:
•Ownership & Group Support
•Management
•Transparency
•Signs of Tight Liquidity
•External factors
Within each group, you will be introduced to business situa- tions providing several examples of soft signals, with the goal to identify them. For each category you will be pre- sented with an overview of signals to consider.
OBJECTIVES
Highlight the importance of a balanced risk assessment
Identify soft signals relevant for a balanced risk assessment
Understand the context in which they could appear
Improve the quality of the assessment and decision making
Duration Language
40 minutes EN
Pre-requisites Target Population
None Senior risk underwriters
113 Functional Expertise, FunctionalExpertise, TechnicalCompetenc
ARES - Catching The Signals - Part 2
PROGRAM
Catching the Signals - Part 2 (Case study) is an e- learning focused on case studies in which the goal is analyze several sources of information (as in a real dai- ly job experience) with the aim of identifying signals that will support us in performing the correct Risk As- sessment.
There are 4 cases in this e-learning, each of them focus- ing on different signals and economic sectors. For each case there are 6 questions and this e-learning can only be completed is at least you score 5 correct answers per case. This training is the first second part on "Catching the signals", completing the training by providing real life examples.
OBJECTIVES
Highlight the importance of a balanced risk assessment
Identify soft signals relevant for a balanced risk assessment
Understand the context in which they could appear
Improve the quality of the assessment and decision making.
Duration Language
40 minutes EN
Pre-requisites Target Population
None Senior risk underwriters
114 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - What Is Emotional Intelligence?
PROGRAM
Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your ca- pacity to reason and analyze emotional information. Be-
coming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you make better decisions and develop better relationships. This course explores the power of emotions and the concept of emotional intelligence. It also discuss- es emotional intelligence competencies in areas of self- awareness, self-management, empathy, and relationship management.
OBJECTIVES
recognize the power of emotions
recognize examples of situations where being aware of the role of emotions in every day life can help you understand situations more clearly
distinguish between traits associated with IQ and EQ
identify strategies which can be used to improve emotional intelligence competency areas where weaknesses exist
Duration Language
1 hour EN
Pre-requisites Target Population
None All
115 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Basics Of Bonding
PROGRAM
Basics of Bonding is an E-learning providing with the necessary insights to understand the role of Bonding and the associated risks in this line of business.
A case study will conclude the module and allow partic- ipants to confirm that they have well understood every Bonding basics.
OBJECTIVES
At the end this program you will be able to:
Understand the basic of Bonding business
Describe the types of Bonds and differentiate between them
Understand the Risk Underwriting model for Bonds
Explore the process of Bond Underwriting
Identify methods of continuous risk monitoring and risk mitigation.
Duration Language
1 hour EN
Pre-requisites Target Population
None Senior risk underwriters
116 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Risk Fraud Awareness
PROGRAM
Risk Fraud Awareness is an E-learning providing with a support to identify the different type of frauds, together with the key indicators to know, to best detect the frauds met in daily risk business. Following the way to detect the fraud cases, this training presents the best practices recommended for mitigating this type of
Risks.
A case study will conclude the module and allow partic- ipants to confirm that they can easily recognize the
OBJECTIVES
Build awareness and appreciation for active fraud risk management.
Identify the most common types of fraud risks in credit insurance.
List and describe the fraud risk indicators, classified under three families.
Detect possible fraud cases in daily business.
Take appropriate actions to mitigate potential fraud situations
Duration Language
1 hour EN
Pre-requisites Target Population
None Senior risk underwriters
117 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Strategies for communicating with tact and diplomacy
PROGRAM
Communicating with diplomacy and tact requires strat- egy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpreta- tion. This course provides techniques you can use to
navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.
OBJECTIVES
recognize the benefits of being able to communicate with diplomacy and tact
assess whether an individual has communicated with tact in a given scenario
identify skills that will enable you to communicate with tact
recognize examples of guidelines for communicating with diplomacy
communicate with diplomacy and tact in a given scenario
Duration Language
1 hour EN
Pre-requisites Target Population
None All
118 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Managing Sensitive Risks
PROGRAM
Managing Sensitive Risks is an E-learning module that will provide you the necessary insights to better under- stand how to take appropriate actions and define right timing to best manage the sensitive risks included in our portfolio.
OBJECTIVES
Consider the market environment
Select appropriate actions to implement
Decide on the right timing to mitigate the risk
Improve communication towards stakeholders
Treat every sensitive risk as a specific case
Duration Language
1 hour EN
Pre-requisites Target Population
None Senior risk underwriters
119 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Investigating Macroeconomics
PROGRAM
The current challenges of the world economies have put a focus on macroeconomic concepts. Understand- ing these concepts is essential in making the best as- sessment of the current strength of a buyer, and also how we can expect the buyer's strength to fluctuate in the future.
"Investigating Macroeconomics" is an E-learning devel- oped in cooperation between the Risk Department and the Economic Research Department.
It includes 11 videos played by Risk and ERD experts to present important Macroeconomics indicators and how they can impact our Risk decisions in daily business.
OBJECTIVES
Identify important Macroeconomic Indicators and how they are interrelated
Understand more about what can move indicators in either direction and how that may affect buyers in their country and trade sector
Integrate the Macroeconomic factor's evolution into your risk analysis
Increase your credibility when speaking with policyholders
Identify the ERD expert correspondent for your Region and develop a closer relationship with the ERD team
Duration Language
50 minutes EN
Pre-requisites Target Population
None Senior risk underwriters
120 Functional Expertise, FunctionalExpertise, TechnicalCompetency
ARES - Basics Of Bonding
PROGRAM
Basics of Bonding is an E-learning providing with the necessary insights to understand the role of Bonding and the associated risks in this line of business.
Introduction to Bonding
Risk Underwriting
Bond Underwriting
Risk Monitoring
Case study
OBJECTIVES
Understand the basic of Bonding business
Describe the types of Bonds and differentiate between them
Understand the Risk Underwriting model for Bonds
Explore the process of Bond Underwriting
Identify methods of continuous risk monitoring and risk mitigation.
Duration Language
1 hour EN
Pre-requisites Target Population
None Senior risk underwriters
121 Functional Expertise, FunctionalExpertise, TechnicalCompetency/
Ensuring Successful Presentation Delivery
Communication
PROGRAM
Presentation excellence can be achieved when the
standard of your delivery matches the quality of your content. Having diligently prepared for your presenta- tion, you need to make sure that your delivery is engag- ing, enthusiastic, composed, and confident. In this course, you'll learn how to set up the right environment for your presentation. You'll also learn techniques for managing stage fright and using your voice and body language to deliver your message clearly and effective- ly. Finally, you'll learn about how to deal with audience questions in a Q&A session and the impact this has on your credibility.
OBJECTIVES
Select the appropriate room setup for a given presentation
Recall technical considerations for preparing audiovisual equipment for a presentation
Describe how to deal with stage fright
Recall the verbal skills that impact presentation delivery style
List the nonverbal skills that contribute to delivery style
Recall guidelines for inviting and reacting to audience questions in a question-and-answer session
Identify strategies for answering audience questions in a question-and-answer session
Recognize how to set up and deliver an effective presentation
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
122 Functional Expertise, FunctionalExpertise, TechnicalCompetency/
Keeping Business Calls Professional
Communication
PROGRAM
In business, one of the oldest communication tools is still among the most important – the telephone. It's cru- cial to create a positive impression, even when using the phone. In this course, you'll learn about some basic rules of etiquette to help you keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn best practices for using a cell phone, and how to record and leave effective voicemail messages.
OBJECTIVES
Recognize why the telephone is such an important business tool
Recognize general best practices for using the telephone
Recognize best practices for making and receiving calls
Identify examples of best practices for using a cell phone
Recognize examples of appropriate recorded voicemail greetings
Recognize appropriate examples of leaving voicemail messages
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
123 Functional Expertise, FunctionalExpertise, TechnicalCompetency/
Clarity and Conciseness in Business Writing
Communication
PROGRAM
Being clear and concise in business documents and messages isn't always easy. But it's essential in the workplace if you want what you write to be read. In this course, you'll explore techniques you can use to make your writing more clear. Specifically, you'll learn about the importance of using short and familiar words, ap- propriate connotations, concrete and specific lan- guage, and transitional words and phrases. You'll also explore tips for being more concise in your writing and best practices for organizing content.
Identify examples of guidelines for making clear word choices when writing
Recognize how to apply guidelines for writing clearly
Recognize how to apply guidelines for writing concisely to a given sample of business writing
Recognize the effective use of precise verbs and active voice in a given sample of business writing
Recognize ways of organizing written text for greater reader understanding
Identify design elements that can help increase reader understanding of written text
apply techniques for writing clearly and concisely
Duration Language
30 minutes EN/FR/DE/IT
Pre-requisites Target Population
None All
124 Functional Expertise, FunctionalExpertise, TechnicalCompetency/
Writing Under Pressure : Preparing for Success
Communication
PROGRAM
Certain professions are inextricably tied to writing un- der pressure, such as the newspaper journalist or the magazine columnist. Indeed, there's a broad spectrum of professions where writing under pressure is an essen- tial skill with direct consequences - financial or other- wise. Professionals are often required to complete mul- tiple writing tasks in a limited time frame. This course provides professionals with effective ways to prepare for writing successfully under pressure, including how to reduce stress and prepare a suitable writing environ- ment, as well as how to reduce distractions.
identify three considerations for optimizing your ability to write under pressure
recognize how to reduce stress when writing under pressure
optimize your environment for writing under pressure
reduce distractions when writing under pressure
optimize factors in your environment to enable you to write successfully under pressure
Duration Language
1 hour EN
Pre-requisites Target Population
None All
125 Functional Expertise, FunctionalExpertise, TechnicalCompetency
CLAIMS Module 1: A Moment Of Truth
PROGRAM
This e-learning is an introductory module on claims handling. It will provide you with the necessary insights required to understand the role of EH claims staff and the associated behaviors that lead to policy holder sat- isfaction
OBJECTIVES
Identify the behaviors that lead to policy holders satisfaction during the claims process
Align actions and behaviors to the group strategy especially in terms of efficiency and produc- tivity
Demonstrate an understanding of claims standards and appreciate the role it plays in harmo- nizing and guiding claims satisfaction and experience across EH business units
Understand the importance of measurements to improve the claims processes
Duration Language
25 minutes EN/FR/DE/IT
Pre-requisites Target Population
None Claims staff
126 Functional Expertise, FunctionalExpertise, TechnicalCompetency
CLAIMS Module 2: A to Z of claims quality standards
PROGRAM
This e-learning provides a detailed presentation of the Claims Quality Standards. It also provides precise ex- planations about the main KPI. Each step of the claims handling process is explained with the points of atten- tion and best practices to reinforce client satisfaction.
OBJECTIVES
Demonstrate an understanding of and appreciate the importance of the Claims Quality Stand- ards.
Apply a structured process for document management.
Identify when escalation is required, especially for top accounts.
List the main KPIs in the claims process
Duration Language
40 minutes EN/FR/DE/IT
Pre-requisites Target Population
None All
127 Functional Expertise, FunctionalExpertise, TechnicalCompetency
CLAIMS Module 3: Managing non inclusive claims
PROGRAM
This e-learning provides guidelines for Claims staff to manage claims where collection actions are imple- mented by the policy holder and not by EH. General directions are given depending on the size and charac- teristics of the claim so that staffs are able to monitor and decide about policy holder compliancy with their
obligations.
OBJECTIVES
Understand the challenges and risks involved in managing Non Inclusive claims.
Apply a structured Four-step Approach for managing Non Inclusive claims.
Use the Non Inclusive Matrix to identify the correct procedure for managing Non Inclusive claims.
Duration Language
40 minutes EN/FR/DE/IT
Pre-requisites Target Population
None Claims staff
128 Functional Expertise, FunctionalExpertise, TechnicalCompetency
CLAIMS Module 4: Managing World Agen- cy claims
PROGRAM
The objective of this module is not to go into all details of the WA Claims handling but rather to improve know how to handle NPN in Pluriform.
OBJECTIVES
Explain the key concepts linked to Non Payment Notification and the organization of the World Agency
Be able to handle NPN in accordance with Policy conditions
Carry out the steps involved in managing a Non Payment Notification in Pluriform WA
Identify the key fields of the main Pluriform screens
Duration Language
40 minutes EN/FR/DE/IT
Pre-requisites Target Population
None All
129
People and Leadership Capability
130
People and LeadershipPeople Capability Leading through Positive Influence
PROGRAM
An effective leader recognizes that organizational poli- tics can provide positive ways to influence others in or- der to accomplish goals. In this course, you will be guid- ed through numerous methods and strategies for effec- tively influencing a team to accept your ideas. You'll be
introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practice methods for influencing effectively and ethically
OBJECTIVES
Recognize key concepts related to the use of influence
Identify techniques for influencing people
Recognize examples of positive politics
Identify examples of negative politics
Recognize actions that use positive politics to create strong relationships
Identify examples of how to use positive politics to promote unifying goals
Use methods to positively influence employees
Duration Language
1 hour EN
Pre-requisites Target Population
None Supervisors, managers, directors
131
People and LeadershipPeople Capability Influence and Persuasion
PROGRAM
Influencing and persuading others requires careful planning. This challenge explores focused methods of verbal influence and persuasion.
OBJECTIVES
Recognize how to communicate persuasively to get the results you need
Apply strategies for communicating persuasively to get results
Recognize how to overcome resistance when you need to get results from someone over whom you don't have direct authority
Duration Language
10 minutes EN/FR
Pre-requisites Target Population
None All
132
People and LeadershipPeople Capability Power and Politics in Matrixed Teams
PROGRAM
There are many gains to be made by adopting a matrix organizational structure, but the approach itself does not guarantee success. Managers must recognize that authority, power, and internal politics have a significant impact on any team structure.
Duration Language
10 minutes EN
Pre-requisites Target Population
None All
133
People and LeadershipPeople Capability Being an Effective Team Member
PROGRAM
To make a real, positive difference on a team, you must take on the challenging task of putting the team first. This course covers strategies and techniques to help you become a more effective and valued member of your team. You'll explore ways to adopt a positive
mindset and take a proactive role on a team, so that you can make a significant contribution. Because your success on a team depends on pulling together with other people, you'll also learn constructive ways to acknowledge differences and show respect for team members, and specific strategies for working collabora- tively.
OBJECTIVES
Recognize the effects that having a good attitude can have on a team
Identify strategies for adopting a positive mindset about working on a team
Identify the characteristics of a team member who has a proactive attitude
Recognize how to be a proactive team member
Recognize how to acknowledge team members' rights to have differing opinions
Recognize strategies for demonstrating tolerance and treating teammates with respect
Recognize strategies for working collaboratively with others
Use strategies for being an effective team member
Duration Language
30 minutes EN, FR, D, IT
Pre-requisites Target Population
None All
134
People and LeadershipPeople Capability Vendor Negotiations: Choosing the Best Ap- proach
PROGRAM
Negotiation is a complex process that requires thor- ough preparation, clear communication, and keen per- ception. And the most successful negotiators are those who strive to achieve win-win results. This Challenge Series exercise explores various negotiation styles and
processes and focuses on how to reach a collaborative, win-win solution.
Duration Language
10 minutes EN
Pre-requisites Target Population
None Mid- to upper-level managers and executives; high potentials
135
People and LeadershipPeople Capability Leveraging Emotional Intelligence
PROGRAM
Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relation- ships more effectively and are more likely to be success- ful in their personal and professional lives. This course provides you with an understanding of why emotional
intelligence abilities are important to you as a leader. It also provides you with practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment.
OBJECTIVES
recognize why emotional intelligence is important in the workplace
identify examples of the domains associated with emotional intelligence
recognize examples of techniques for developing self-perception
match ways of enhancing social perception to examples
identify techniques you can use to help control your emotions
recognize techniques that demonstrate emotional intelligence in facilitating
recognize how to use emotional intelligence effectively in your workplace
Duration Language
30 minutes EN
Pre-requisites Target Population
None Supervisors, managers, directors, and individuals who want to de- velop their leadership skills
136
People and LeadershipPeople Capability Assessing Your Own Leadership Perfor- mance
PROGRAM
Monitoring your own progress as you develop is a sim- ple and effective way to ensure success in your role. Knowing how to self-assess your leadership skills and competencies is important if you want to chart your de- velopment and plan your future growth as a leader. In
this course, you'll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists, and 360-degree feed- back. You'll also learn ways to increase your motivation and manage your own learning by creating a leader- ship development plan.
OBJECTIVES
list the steps in using reflective journaling for self-assessment
recall the process for using surveys and checklists for self-assessment
identify key concepts of self-assessment via 360-degree feedback
recognize leading and listening techniques for self-motivation
identify examples of self-motivation techniques related to challenging and empowering
recall self-motivation techniques related to rewarding
recall steps to take before writing a leadership development plan
list steps for writing and implementing a leadership development plan
Duration Language
20 minutes EN
Pre-requisites Target Population
None Supervisors, managers, directors, and individuals who want to de- velop their leadership skills
137
People and LeadershipPeople Capability Building a Leadership Development Plan
PROGRAM
Creating your own leadership development plan is a significant part of any successful and valuable leader- ship development strategy. This plan will help ensure you remain focused on what is required to continually grow and develop as a leader. In this course, you'll learn
about how to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. You'll also learn about practical approaches for setting objectives, identifying appropriate actions, and sustain- ing your leadership development plan. Finally, you'll learn how to evaluate your plan.
OBJECTIVES
Identify the key results of a leader's self-assessment process
Recognize strategies for formulating your leadership vision
Identify strategies for approaching potential obstacles to your leadership vision
Recognize characteristics of appropriate goals and objectives for a leadership development plan
Recall common development actions used to meet objectives
Recognize strategies designed to help sustain leadership development
Identify key characteristics of an effective leadership development plan
Recognize key considerations and strategies for crafting a leadership development plan
Duration Language
30 minutes EN
Pre-requisites Target Population
None Supervisors, managers, directors, and individuals who want to de- velop their leadership skills
138
People and LeadershipPeople Capability Critical thinking
PROGRAM/OBJECTIVES
Critical thinking is useful for examining an issue or prob- lem logically. This Challenge Series product explores applying the critical thinking process.
Duration Language
15 minutes EN
Pre-requisites Target Population
None Mid- to upper-level managers and executives
139
People and LeadershipPeople Capability Establishing Team Goals and Responsibili- ties and Using Feedback Effectively
PROGRAM
Everyone on a team has particular strengths. To get a team to perform at its best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you'll learn how
to build a team, including how to set effective team goals, identify roles and assess team members' compe- tencies, and assign roles based on these competencies. You'll also learn how to give and receive feedback effectively, so that it strengthens your role and the per- formance of your team.
OBJECTIVES
Identify examples of team goals that are aligned with corporate goals and that are clear and measurable
Identify roles on a team Assess the competencies of team members
Match competencies to related team member roles
Identify ways to clarify expectations about the responsibilities of team members
Recognize examples of effective feedback
Recognize examples of constructive ways to receive feedback from team members
Use techniques to work effectively with a team and give and receive feedback
Duration Language
30 minutes EN
Pre-requisites Target Population
None individuals who want to develop their leadership skills
140
People and LeadershipPeople Capability Strategies for Building a Cohesive Team
PROGRAM
Team cohesion, or the strength of the links between team members, determines how effective a team will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve com-
mon goals. In this course, you'll learn how to build a more cohesive team by focusing on improvements in three areas: communication, cooperation, and trust. You'll learn specific strategies for improving communi- cation and promoting cooperation among team mem- bers. You'll also learn what signs suggest a lack of trust on a team and what you can do about this, including specific techniques you can use to build trust.
OBJECTIVES
Recognize guidelines for responding positively to team members to promote effective team communication
Recognize ways of creating a sense of partnership among team members to promote effective communication
Identify methods of encouraging team members to talk to each other
Recognize strategies for promoting cooperation among team members, including putting the team's needs first and accepting unpleasant tasks
Recognize strategies for discouraging competition among team members to promote effective communication
Recognize indicators of a lack of trust in teams
Recognize strategies for building trust
Recognize strategies for building team cohesion
Duration Language
30 minutes EN
Pre-requisites Target Population
None All levels of employees; anyone who participates on any type of team.
141
People and LeadershipPeople Capability Effective Team Communication
PROGRAM
It's vital to maintain open, effective communication on a team. However, it's all too easy to adopt bad habits. Without realizing how badly it affects your team, you or another team member may communicate in ways that lead to misunderstandings, cause unnecessary conflict,
keep others from having their say, and prevent the team from performing as well as it could. In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. But speaking is only one part of communication; effective listening is vital too. So you'll also learn about specific active listening techniques that can help you be a better listener.
OBJECTIVES
Recognize examples of jargon and bluffing as verbal barriers to effective communication
Recognize examples of polarizing a team, screening ideas, and crushing ideas as verbal barri- ers to communication
Identify strategies for maintaining open communication during team meetings
Match strategies to the types of communication barriers they can help you overcome in team meetings
Recognize why active listening is important for healthy team communication
Recognize examples of inquiring and acknowledging as techniques for active listening in a team setting
Recognize examples of reflecting and suspending judgment as techniques for active listening in a team setting
Use strategies for improving team communication and active listening
Duration Language
30 minutes EN
Pre-requisites Target Population
None All levels of employees; anyone who participates on any type of team.
142
People and LeadershipPeople Capability Making Feedback a Regular Occurrence
PROGRAM
Feedback works best as an ongoing effort, not an occa- sional event. Workplaces that incorporate feedback into daily practice enjoy more communication and few- er unpleasant surprises. This course focuses on how you integrate feedback into your routine and what you can
do to promote a 'feedback culture' – whatever your role in the organization. Instead of viewing feedback as an isolated event or as a response to some specific prob- lem, learn to use it as proactive coaching.
OBJECTIVES
Incorporate feedback into your routine
Deliver effective feedback coaching
Guide someone through the promotion of a feedback culture
Make feedback a regular occurrence in your work environment
Duration Language
20 minutes EN
Pre-requisites Target Population
None Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism
143
People and LeadershipPeople Capability Developing a Successful Team
PROGRAM
Anyone who has worked in a project or team environ- ment will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary responsibil- ities of a team leader. In this course, you'll learn how to
develop the team culture early on by establishing team member competencies and working to improve team dynamics. You'll also learn about methods used to en- courage team participation and motivation and in- crease team members' commitment. Finally, you'll learn about the importance of assessing and improving team performance.
OBJECTIVES
Sequence the steps used to perform a training gap analysis
Recall factors that directly influence team dynamics
Match indicators of poor team dynamics with team-building activities that could be used to cor- rect them
Match strategies that encourage team participation with examples
Recognize the effective use of rewards and recognition
Recognize strategies for gaining commitment from team members in a given scenario
Recall the steps in the GROW method for improving team performance
Use strategies for improving a team's dynamics, strength, and performance
Duration Language
30 minutes EN
Pre-requisites Target Population
None anyone wishing to develop and refine their leadership skills in a team environment
144
People and LeadershipPeople Capability Building Trust Incrementally
PROGRAM
Trust in a manager is not a given. This Business Impact focuses on a new manager's challenge of winning the trust of her team.
Duration Language
5 minutes EN
Pre-requisites Target Population
None Individuals responsible for leading teams either occasionally
145
People and LeadershipPeople Capability Encouraging Team Communication and Col- laboration
PROGRAM
Establishing a successful team involves ensuring that team members can communicate with you and with one another and that they will work as a team rather than as individuals. Clear channels of communication are required for both on-site and virtual teams. In this
course, you'll learn techniques for encouraging effective communication and overcoming communication prob- lems. You'll also learn strategies for encouraging team collaboration. Finally, you'll learn about tools and tech- nologies that are commonly used for virtual team com- munication and key considerations for establishing vir- tual communication guidelines.
OBJECTIVES
Match characteristics of healthy team communication with examples
Recognize strategies for overcoming the team communication issues of over criticism and groupthink
Recall strategies for dealing with interrupters and no contributors
Identify examples of strategies for fostering collaboration through team-oriented assignments
Recognize strategies for using team-oriented messages to foster collaboration in action
Classify examples of virtual team technologies as being for communication or conferencing
Identify key areas for consideration when setting guidelines for virtual teams
Recognize techniques for improving team collaboration through communication
Duration Language
5 minutes EN
Pre-requisites Target Population
None Individuals responsible for leading teams either occasionally
146
People and LeadershipPeople Capability Positive Atmosphere: Establishing an Engaged Workforce
PROGRAM
An engaged workforce creates a positive work environ- ment that boosts productivity, encourages creativity, and helps you retain talented employees. This in turn will make your organization more profitable and inno-
vative. In this course, you'll learn about the benefits of an engaged workforce. You'll be able to recognize common qualities of engaged employees, understand what drives employee motivation, and recognize com- mitment challenges. You'll also learn how employee engagement links to the bottom line by reducing turno- ver.
OBJECTIVES
Identify key interpersonal characteristics of an engaged workforce
Recognize the advantages to an organization of an engaged workforce
Recognize the effects of low staff turnover
Identify elements of a strong work ethic
Recall key traits of engaged employees
Identify common challenges of engagement in the workplace
Recognize tactics for creating an engaged workforce
Duration Language
20 minutes EN
Pre-requisites Target Population
None Managers and leaders
147
People and LeadershipPeople Capability Management of People: Employee Engage- ment
PROGRAM
Employee engagement is the personal and profession- al commitment that employees have to the organiza- tion and its goals. For HR professionals, it's a planned effort to link the shared interests of employees and the
organization for their mutual benefit. More specifically, it's an employee relations strategy that enhances em- ployees' personal investment, resulting in increased employee satisfaction and organizational productivity. In this course, you'll learn about key concepts and practices associated with employee engagement. You'll also learn how to assess engagement levels and look at measures to overcome behavioral and organi- zational issues to encourage employee engagement.
OBJECTIVES
Sequence the steps in an employee engagement process
Identify the cultural determinants of employee engagement
Identify employee engagement assessment methods used by HR
Apply formulae to measure employee engagement
Recognize HR’s role in managing behavior and discipline
Match stages in a disciplinary process to examples
Recognize when to use the different ADR dispute resolution options
Recognize how to build employee engagement at each stage in the employment life cycle
Recognize effective engagement strategies HR can apply in a given scenario
Duration Language
1hour 10 minutes EN
Pre-requisites Target Population
None HR
148
People and LeadershipPeople Capability Being an Effective Manager When Times Are Tough
PROGRAM
Companies may face tough times, for example due to economic hardship or even extreme growth. It's during these times that your role as a manager is vital. The employees you manage and your organization as a
whole will depend on your leadership to help see them through. In this course, you'll learn specific strategies for weathering difficult times, including ways to reduce costs, how to communicate with employees and secure their support, and what alternatives to consider before laying off staff. For when there's no other choice, you'll learn how best to plan and implement staff reductions. You'll also learn about opportunities you can use to strengthen your organization during difficult times.
OBJECTIVES
Recognize strategies for responding to difficult times
Recognize how to win employee buy-in to reduce costs during difficult times
Recognize measures to reduce staff-related costs, as an alternative to staff layoffs
Recognize ways to restructure work as an alternative to staff layoffs
Recognize the appropriate steps for planning staff layoffs and deciding who to lay off
Recognize appropriate ways to communicate layoff decisions to employees
recognize opportunities for strengthening an organization during difficult times
Duration Language
20 minutes EN
Pre-requisites Target Population
None Managers; team leaders
149
People and LeadershipPeople Capability Building Profitable Customer Relationships
PROGRAM
Building profitable relationships with customers re- quires effort and dedication. This impact explores tech- niques for creating positive customer experiences.
Duration Language
5 minutes EN
Pre-requisites Target Population
None All customer-facing individuals
150
People and LeadershipPeople Capability Personal Power and Credibility
PROGRAM
Authority carries a certain type of power – typically position power. A person is granted the power and au- thority to meet goals and get results through a respon- sible job definition and accountability. The police
officer that cites you for speeding. The financial man- ager that calls for an audit. The company manager that decides how to allocate the budget. People may comply, rebel, resist, or gripe about those in authority, but there is a reason and purpose for such positional power. On the other hand, most of the results that get accomplished in organizations come from the use of personal power and not solely reliant on direct authori- ty. This is especially true in our work environments to- day, where information sources and networking con- tacts are accessible to all as means to results. But ulti- mately it comes down to personal credibility, influence, and political savvy. This course focuses on the power that comes with being credible and trustworthy.
OBJECTIVES
Recognize the traits associated with personal and positional power
Choose whether to use personal power or positional power in a given situation
Identify the factors that supports a claim of credibility
Select actions that build credibility
Identify actions that help to earn trust
Recognize opportunities to build trust
Demonstrate personal power by building credibility and trust
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
151
People and LeadershipPeople Capability Blame Backfires - Conquer Negative Thinking
PROGRAM
Many employees find accepting criticism difficult. This Business Impact details how to handle workplace criti- cism professionally and effectively.
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
152
People and LeadershipPeople Capability Leading Teams: Dealing with Conflict
PROGRAM
Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the im- portant role of healthy communication in handling con- flicts. By learning the principles and strategies presented in this course, you will have the skills to keep your high- performance teams away from destructive patterns of conflict and on track to achieving their goals.
OBJECTIVES
match causes of conflict with examples of the effect each has on a team
recognize examples of resolving conflict through improved communication
use the appropriate approach to conflict resolution given a scenario
match conflict resolution techniques with corresponding circumstances of when they would be used
recognize examples of the rules of principled negotiation
Duration Language
1 hour EN
Pre-requisites Target Population
None All
153
People and LeadershipPeople Capability Understanding Conflict
PROGRAM
This course is geared to give learners a thorough un- derstanding of conflict through a wide variety of every- day examples. Upon completion, learners will under- stand that conflict is inevitable in human relationships
and is not something to be feared. They will under- stand the primary reasons conflicts occur and realize that conflict often produces positive changes that can actually benefit them and their organizations. They will learn to watch out for conflict escalation, recognize and use three unilateral conflict-resolution strategies to put an early end to conflict.
OBJECTIVES
recognize the importance of analyzing conflict as a first step to resolving it.
differentiate between a conflict and a disagreement.
identify the possible beneficial outcomes of conflict.
identify the occasions when conflict has a negative impact on people and their organiza- tions.
recognize the importance of the three unilateral conflict-resolution strategies.
identify the advantages and disadvantages associated with the use of yielding as a strate- gy in a given conflict situation.
Duration Language
2.5 hours EN
Pre-requisites Target Population
None All
154
People and LeadershipPeople Capability Understanding Workplace Diversity
PROGRAM
Differences and similarities of ethnic, cultural, and family background are only part of a comprehen-
sive approach to workplace diversity. Here we con- sider additional elements that are crucial aspects of the diversity mixture in today's business world.
Duration Language
12 minutes EN
Pre-requisites Target Population
None All, especially HR professionals
155
People and LeadershipPeople Capability Negotiation Essentials: What is Negotiation
PROGRAM
Everyone has to negotiate at some point in his or her life. But being able to negotiate successfully requires that you
understand some of the basic concepts of negotiation. However you think of it, though, negotiation is a process in which two or more parties with different needs and goals work together to find a solution that is acceptable to all. This course defines negotiation and describes actions that can help you negotiate successfully. It also discusses two types of negotiation - distributive and integrative - that you will typically encounter in business. And finally, this course covers styles of negotiating.
OBJECTIVES
recognize actions that can help you negotiate successfully
distinguish between characteristics of distributive and integrative negotiation
identify the negotiating style used in a given situation
Duration Language
1 hour EN
Pre-requisites Target Population
None Entry-level
156
People and LeadershipPeople Capability Negotiation Essentials: Persuading
PROGRAM
Successful negotiators have the ability to persuade oth- ers that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect
the other side's viewpoint.
This course identifies the value of persuasion in negotia- tions and highlights strategies to help you be persuasive in negotiations. It also covers techniques for effectively dealing with difficult people in negotiations.
OBJECTIVES
recognize actions that can help you negotiate successfully
distinguish between characteristics of distributive and integrative negotiation
identify the negotiating style used in a given situation
Duration Language
1 hour EN
Pre-requisites Target Population
None Entry-level
157
People and LeadershipPeople Capability Tailoring Your Negotiating Approach
PROGRAM
Negotiating successfully with someone means under- standing their motivations, interests, and unique per- sonalities, leveraging your insight into an approach that brings them on board with you. In this Challenge
exercise, you'll take the role of a program manager negotiating a raise with your boss. It's high stakes for you, demanding that you focus on the issue and on your negotiating counterpart – not your own position.
Duration Language
10 minutes EN
Pre-requisites Target Population
None Entry-level
158
People and LeadershipPeople Capability Sending E-mails to the Right People
PROGRAM
Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e- mails. Specifically, you will be introduced to best prac-
tices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copy- ing practices to avoid.
OBJECTIVES
Identify tips for using the To field when sending e-mail
Use the Cc and Bcc fields appropriately in an e-mail
Set the priority status of e-mails appropriately
Recognize how to reply effectively to e-mails
Identify best practices for forwarding e-mail
Recognize examples of when it's inappropriate to copy an e-mail over someone's head
Recognize how to address and distribute e-mails appropriately
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
159
People and LeadershipPeople Capability Writing Effective -E mails and Instant Messages PROGRAM
E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help
ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental ele- ments every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging pro- grams as an extension of e-mail.
OBJECTIVES
Recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e- mails
Recognize the appropriate use of basic rules of etiquette related to answering e-mails
Identify appropriate ways to use the "From" field and subject line in e-mails
Recognize effective ways to write the parts of an e-mail message
Identify guidelines for keeping e-mails concise
Recognize appropriate usage of basic rules of IM etiquette
Use rules and guidelines to write effective and appropriate e-mails and instant messages
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
160
People and LeadershipPeople Capability Ensuring Successful Presentation Delivery
PROGRAM
Presentation excellence can be achieved when the standard of your delivery matches the quality of your content. Having diligently prepared for your presenta- tion, you need to make sure that your delivery is en-
gaging, enthusiastic, composed, and confident. In this course, you'll learn how to set up the right environment for your presentation. You'll also learn techniques for managing stage fright and using your voice and body language to deliver your message clearly and effec- tively. Finally, you'll learn about how to deal with audi- ence questions in a Q&A session and the impact this has on your credibility.
OBJECTIVES
Select the appropriate room setup for a given presentation
Recall technical considerations for preparing audiovisual equipment for a presentation
Describe how to deal with stage fright
Recall the verbal skills that impact presentation delivery style
List the nonverbal skills that contribute to delivery style
Recall guidelines for inviting and reacting to audience questions in a question-and-answer ses- sion
Identify strategies for answering audience questions in a question-and-answer session
Recognize how to set up and deliver an effective presentation
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
161
People and LeadershipPeople Capability Building Your Presentation
PROGRAM
For a presentation to be effective, it needs to have a sound structure. To ensure that your presentation has this structure, you should transform your ideas about its purpose, audience, and key points into notes and
aids that will guide you. In this course, you'll learn how to write the key parts of a presentation so they're mem- orable and effective. You'll also learn how to select and use presentation and visual aids. Finally, you'll learn how to rehearse your presentation – a key step in building confidence for the real thing.
OBJECTIVES
Recognize the essential elements of a presentation's opening section
Recall strategies for writing an effective middle section for a presentation
Identify the characteristics of an effectively written closing section
Select the appropriate presentation aid to use in a given situation
Recall guidelines for ensuring visual aids are clear for audience members
Specify strategies for ensuring the quality of a visual aid
Describe how to effectively rehearse a presentation
Recognize how to build and rehearse an effective presentation
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
162
People and LeadershipPeople Capability Planning an Effective Presentation
PROGRAM
Concern about the impact of a presentation can inspire presenters to raise their game, enabling them to get the desired results. A presentation can be immeasura- bly improved if the presenter devotes sufficient time
and attention to planning. In this course, you'll learn how to define and understand your audience's charac- teristics, knowledge, needs, and responses. You'll also learn how to organize your presentation's timing, pur- pose, key points, and approach. Finally, you'll learn about different presentation methods and when they're most effectively used.
OBJECTIVES
Recognize strategies for defining audience characteristics and knowledge
Identify examples of guidelines for anticipating audience needs and responses
Recall guidelines for ensuring a presentation's timing and purpose are appropriate for the con- tent
List strategies for identifying supporting facts and key points when planning a presentation
Recognize presentation approaches in action
Choose the appropriate presentation method in a given scenario
Identify which hands-on presentation method is appropriate in a given scenario
Recognize key considerations and strategies for planning an effective presentation
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
163
People and LeadershipPeople Capability The Art of Effective Coaching
PROGRAM
Successful organizations employ coaching as a means to improve performance. This impact explores the five steps of effective coaching.
Duration Language
5 minutes EN
Pre-requisites Target Population
None All
164
People and LeadershipPeople Capability Coaching Techniques that Drive Change
PROGRAM
Coaching by definition is action-centered. This is the main thing that differentiates it from counseling. At this point in the coaching engagement, the coach and coached will have agreed on and co-created the Stra-
tegic Action Plan, which defines the goals and activities that the coached will be working on throughout the remainder of the experience. Techniques covered in this course will give the learner the tools needed to lead from behind as a coach. Leading from behind is providing guidance through skillful observation and communication techniques that help guide the coached's discoveries, self-awareness, epiphanies, and 'aha' moments. Keeping the momentum of progress, staying the course, and creating detours characterize the coach's work in this phase. These are accomplished through coaching tactics that include questioning, lis- tening, observing, and challenging.
OBJECTIVES
Select power questions to get at the heart of a coaching conversation
Identify the elements of effective listening in coaching sessions
Set expectations for a coaching observation with a coach
Use challenging as a technique to expand what a coached thinks is possible
Conduct effective coaching sessions using questioning, listening, observation, and
challenging
Duration Language
20 minutes EN
Pre-requisites Target Population
None All
165
People and LeadershipPeople Capability Managing Communications in a Virtual Team
PROGRAM
The manager of a virtual team must master excellent communication and understand the importance of vir- tual presence technologies. Learn how the manager of a virtual team can improve team communication and
collaboration.
Duration Language
5 minutes EN
Pre-requisites Target Population
None All
166
People and LeadershipPeople Capability Motivating Your Employees
PROGRAM
Motivation is what drives people to accomplish things. Without motivation, things simply would not get done. As a leader, your capacity for motivating plays a key element in the success of your organization. This course
provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motiva- tion among employees in your organization.
OBJECTIVES
Identify common misconceptions about motivation
Recognize tactics that encourage intrinsic motivation
Recognize how to involve, validate, and develop employees
Recognize actions that use workplace systems to encourage motivation
Identify methods of encouraging motivation in individual employees
Use techniques to enhance your employees' motivation
Duration Language
20 minutes EN
Pre-requisites Target Population
None Supervisors, managers, directors
167
People and LeadershipPeople Capability Turning obstacles into opportunities
PROGRAM
Objections, resistance, and questions can seem to halt the momentum of a sales meeting, but these obstacles are, in fact, buying signals that provide opportunities for forwarding the conversation. This Challenge Series ex- ercise explores how to cope with sales roadblocks and
help meet customers' needs. The learner plays the role of a sales representative for a network security software company.
Duration Language
15 minutes EN
Pre-requisites Target Population
None Individuals responsible for leading teams either occasionally
168
People and LeadershipPeople Capability Communicating a shared vision
PROGRAM
Communicating a Shared Vision shows how providing a project team with a vision, can help improve team motivation and ensure project success.
Duration Language
5 minutes EN
Pre-requisites Target Population
None Mid- to upper-level managers and executives; high potentials
169
People and LeadershipPeople Capability Key Elements of Business Execution
PROGRAM
Business execution is the 'how' of getting things done. As a leader, you must be skilled in driving strategy in the right direction through business execution. In this course, you'll learn about techniques for fostering a
business execution culture. You'll also learn about characteristics of business execution cultures. Finally, you'll learn about the three main elements of business execution: planning, people, and practice.
OBJECTIVES
recognize strategies for fostering business execution through actions
match business execution culture characteristics to the corresponding types of culture
identify the three main elements of business execution
identify questions to ask when evaluating a business plan
recognize techniques for empowering people in business execution processes
identify leadership approaches in the practice element of business execution
recognize examples of appropriate follow-up techniques for business leaders
recognize the key elements and characteristics of a business execution culture
Duration Language
30 minutes EN
Pre-requisites Target Population
None All
170
People and LeadershipPeople Capability Communicating Across Cultures
PROGRAM
This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural expectations in mind
when creating presentations and how to make your presentations effective in a variety of cross- cultural settings. Finally, the course provides a chance to practice communicating effectively through scenarios involving high- and low- context cultures.
OBJECTIVES
recognize strategies for effective verbal communication in both high- and low-context cultures
classify guidelines for effective presentations as being reflective of high- and low-context approaches
communicate effectively in a high- and low-context setting
Duration Language
1 hour EN
Pre-requisites Target Population
None All
171
People and LeadershipPeople Capability Improving Communication in Cross - cultural Relationships
PROGRAM
Building relationships can go far in making cross- cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new
level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to your communication style. Finally, it helps you recog- nize behaviors that can hinder cross-cultural communi- cation and suggests suitable actions to overcome them.
OBJECTIVES
recognize how to deal effectively with cultural differences to improve cross-cultural communication
recognize tips and communication strategies to build rapport across cultures
recognize behaviors that can hinder cross-cultural communication and actions to overcome them
Duration Language
1 hour EN
Pre-requisites Target Population
None All
172
People and LeadershipPeople Capability Interpersonal Communication: Communicating Assertively
PROGRAM
Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straight- forward and more effective communication style. You'll also learn about the requirements for assertive com- munication. Finally, you'll learn about how to increase the power of your assertive communication when your first attempts don't get the results you intended.
OBJECTIVES
classify the behavior styles exhibited in a given scenario
recognize statements and practices that demonstrate assertiveness, in a given scenario
communicate assertively in a given scenario
Duration Language
1 hour EN
Pre-requisites Target Population
None All
173
People and LeadershipPeople Capability Dynamics of Interpersonal Communication
PROGRAM
In this course, you'll see why most misunderstandings, conflicts, and mistakes have been caused by communi- cation problems. You'll learn how people differ in com- munication styles and ways you can adapt your com-
munication to get the results you want. You'll discover how to create change by shifting conversations out of the past and into the present. And finally, you'll learn about the influence of gender on communication styles and strategies to bridge the gap.
OBJECTIVES
recognize the value of interpersonal communication styles and approaches
differentiate the characteristics of direct behaviors from the characteristics of indi- rect behaviors
identify the types of subjective statements that keep you talking in the past
choose ways to strengthen communication skills between men and women
Duration Language
2.5 hours EN
Pre-requisites Target Population
None All
174
175