V4.4 • AUGUST/SEPTEMBER 2015 BIG DATA: LIKE DRINKING FROM A FIRE HOSE? Get it organized and the data will go where it’s needed
IT: THE HEART OF THE MATTER How Air Works harnesses IT for a better process and outcome EVERYTHING WORKING TOGETHER The Internet of flying Things: making the world more connected
White Papers: Flatirons Solutions with LMI Aerospace; Predikto Case Study: Air Works Resource: On-demand webinar focus PLUS… How I see IT, News, Upcoming and Past Webinars, MRO Software Directory Modern, powerful and user friendly LEADING INTEGRATED enterprise application which supports CIVIL AVIATION MAINTENANCE cost reduction and achievement of required service levels through the life AND SUPPORT SOFTWARE cycle of civil aviation fleets. www.IFSWORLD.com Welcome… V4.4 • AUGUST/SEPTEMBER 2015
Convergence is not just changing the speed of work; it’s changing the way we do it with tools like Big Data and 04 LATEST NEWS AND TECHNOLOGY 30 ON-DEMAND WEBINARS: the Internet of Things UPDATES ACCESSIBLE KNOWLEDGE FOR It used to be so easy; Operations flew the airplanes around the world while MRO made There’s never a dull moment with MRO IT; the challenge is PEOPLE WHO NEED TO KNOW sure that the engineering was up to the job. They were separate functions and you knew how to keep up with the latest developments. Those who View Video Recordings of Past Live MRO Software which was which. But it’s not so easy today. As in life, in aircraft IT lines are being blurred, know MRO IT go to www.aircraftit.com/MRO/Index.aspx On-Demand Webinars. Including recent Webinars hosted convergence of technologies and of requirements has made it less easy to separate and here, the Aircraft IT MRO e-journal, to keep up with by the following IT Vendors: Mxi Maintenix, Hexaware Operations from MRO. This has been a growing reality for some time now; for instance, the latest developments. Technologies and CrossConsense. while fuel management measures might well be part of Operations policy and process, many of the steps taken to deliver efficiency either require engineering interventions or 16 WHITE PAPER: THINKING ABOUT MRO IT 32 UPCOMING LIVE MRO SOFTWARE have engineering implications. Ravinder Pal Singh, Global Chief Information and DEMONSTRATION WEBINARS The arrivals of step change technology developments such as Big Data and the Internet Technology Officer, Air Works India A preview of the live MRO software demonstration of Things demand that ever more is shared in order for all sides of the business to have The challenges of IT in a customer focused engineering webinars featuring Boeing on 10th September and Trax access to the information they need. It makes the case for removing departmental silo environment and some thoughts on changing things on 24th September 2015. walls irresistible and plays strongly to the view that the effectiveness of a solution is more important than in from what they are to what you want. whose department that solution is devised and applied. Making everything work properly and putting the users 33 COLUMN: HOW I SEE IT (passengers, pilots and engineers) first is the key to success. 19 VENDOR JOB CARD: HOW SWISS-AS Paul Saunders: Publish, not pass-through: the This issue includes some of the biggest issues of the day in MRO IT. We have an article that looks at some of the DOES IT? RONALD SCHAEUFFELE challenges of using IT in an engineering world with thoughts on making sure that it’s working for the needs of the innovation opportunity for MROs users. Big data is also addressed and, in particular, the greatest immediate challenge that users face, how to avoid EXPLAINS ‘HOW’ MROs need to seize upon the latest content technologies being overwhelmed by the torrent of data and how to create an infrastructure to make use of it. And then there’s In the latest of our Q&A pieces, Ronald Schaeuffele, CEO, to improve performance and to enable them to easily the Internet of Things; it’s fast joining up parts of our world that have never worked together before, bringing with Swiss AviationSoftware Ltd. (Swiss-AS), completes his work with whatever systems their customers operate. it both opportunities and challenges in abundance. Our article looks at the challenges and opportunities of this ‘Vendor Job Card’ for Aircraft IT. new world order. And, of course, we learn the way that an expert sees IT; in this issue, the importance of technical 34 WHITE PAPER: THE INTERNET OF information management. 21 ON-DEMAND WEBINAR FOCUS FLYING THINGS PART 1 With all of that, there’s the usual overview of news and information affecting your sector plus Aircraft IT live The demonstrations you’ll need to choose the right Michael Wm. Denis demonstration webinars are previewed and the recorded archive reviewed to help readers research the software MRO IT solution for you The Internet of Things (IoT) is widely predicted to be a market from the convenience of their own desk and to find a package to match their needs from past webinars. We Finding the right MRO IT solution to match your significant game changer. What is IoT, its deep defense also include an ‘On-Demand Webinar Focus’ to make it even more straightforward for readers who wish to research requirements is so much easier if you search the library history, its value to the aviation industry and why the topic on their desk today of On-Demand Aircraft IT Past Webinars by category. business and IT leadership should be embracing this It’s Aircraft IT MRO: putting information and knowledge first for the people who need them. global trend. Ed Haskey 26 WHITE PAPER: DRINKING FROM THE FIRE HOSE – MODERN AIRCRAFT AND BIG DATA 38 MRO SOFTWARE DIRECTORY CLICK HERE: Send your feedback and suggestions to AircraftIT MRO Paul Saunders, Global Product Manager, Flatirons A detailed look at the world’s leading MRO IT systems. Solutions and John Knolla, Manager, Product CLICK HERE: Subscribe for free Support Engineering, LMI Aerospace Big data could overwhelm its recipients unless we AircraftIT MRO Publisher/Editor: Ed Haskey Copy Editor/Contributor: John Hancock take steps to create a business ecosystem built around E-mail: [email protected] E-mail: [email protected] understanding, integration and the proper management Telephone: +44 1273 454 235 Magazine Production: Dean Cook of data based on needs. Website: www.aircraftIT.com E-mail: [email protected]
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2015 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented. 4 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
INTERACTIVE Click here for full product details The latest updates and information about MRO IT software and systems THE world of consumer technology is becoming the shiny new appearance of IT solutions. At aircraft IT we only supplier of 2 MRO ostentatiously ‘smarter’ with every new app, software and are particularly proud to be able to tap into so much of that device announcement. But it isn’t only the world of the expertise through our panel of vendors. Therefore, we value all consumer where technology is advancing; commercial of them and welcome every new vendor who joins. technology and IT capabilities are also marching forward This time, we are very pleased to be able to welcome ‘best of breed’ plus with a massive array of new features. But consumer ‘smart’ Conduce to the Aircraft IT Vendor can as often as not mean a better way to share your life or Panel. Conduce specializes in manage what goes into (and results from) your life. It’s a producing mobile applications for world where form often drives function inasmuch as a ‘wizard’ the aviation industry, writing native idea for something to do with a device will be offered to the Win8/10 and IOS tablet ‘Touch’ marketing people to come up with a purpose that the ‘wizard’ solutions and integrating these with responsive modern idea could fulfil. Who would have thought about writing and connected websites. The current flagship product eTechLog8 illustrating their daily lives and much more besides on a wall enables an airline to eliminate the traditional paper based tech in the town square? Then the reversible camera lens became log, cabin log (eCabinLog8) and deferred defect books, and is available on mobile devices and facebook arrived. currently in differing stages of contract, trial and acceptance The commercial world does things differently and usually with various airlines. Several NAA’s (National Aviation with even more impressive technology and connectivity; but Authorities) are also now involved with respect to monitoring you’d be hard pressed to sell a new technology to the board these projects, enabling the necessary approval for the if the only justification was that with it came a new thing to eventual roll out of paperless tech log systems with multiple do: ‘Do we not have enough to do already?’ might be the EASA approved airline fleets. response. But link the new technology to the resolution of a Welcoming Conduce to the panel, Ed Haskey, publisher long-standing challenge; to the leveraging of a previously seen and editor of Aircraft IT said, “It is the in-depth knowledge but never exploited opportunity or to a better way in which not only of developing solutions but also of the market and the business can deal with the many market, financial and conditions in which they have to serve that puts aviation IT regulatory pressures it faces, and you might stand a chance. developers and vendors at the heart of this sector. Conduce is Aviation IT developers and vendors have become particularly a young business whose dynamism, ingenuity and enterprise adept at this and so they have, as a community and as in their have already added tremendous value to their customers’ individual areas of specialty, amassed considerable expertise businesses and now we will be able to tap into that energy at and understanding of the practical application for as well as Aircraft IT.” Join Aircraft IT at the Airline and Aerospace
O ering DigiPLAN, DigiREPORTS, Analytics a nd MRO and Flight Operations IT Conference 28 & 29 OCTOBER 2015, AMARI WATERGATE trends in this rapidly developing sector of the industry. B2B for DigiMAINT and WebPMI MRO systems. HOTEL, BANGKOK, THAILAND • Get a feel for how solutions perform in work conditions with THE Airline and Aerospace MRO and Operations IT case studies plus there will be interactive workshops to ensure Conference is the world’s only event to address the key issues that delegates receive key, varied and fresh information. And Our DigiDOC CMS is agnostic relating to the development of IT and its key use for aircraft there will be the very popular ‘Vendor Showcase’. maintenance and flight operations. It provides a one-stop • Network with their peers among more than 300 key of MRO with proven integration solution for airlines, aircraft operators and Independent MROs, executives from airlines, operators, MROs, OEMs, IT Vendors, in just two days to discover more about how new technology Regulators and Consultants from across the APAC zone. can streamline and increase their operating efficiency as well Conference Agenda Highlights will include EFB Connectivity; with any competitors’ system, as reduce costs dramatically. The conference provides great Paperless Aircraft Maintenance; e-Signatures; Aircraft opportunities for delegates to… Connectivity; Big-Data Analytics; Mobile Line Maintenance; in addition to our own. • View demonstrations of and try out the major software eTechLog; RFID; Fuel and Operational Efficiency; Wearable and hardware systems from more than 35 of the world’s Aircraft Maintenance Solutions; EFB & eEnablement Case iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300 leading vendors with stands in the large exhibition area. Studies, MRO Software Selection and Implementation, Live • Benefit from the opportunity to join a two day agenda of Flight Tracking solutions, Digital Lease Returns, Predictive presentations, given by industry experts and where the Aircraft Maintenance Solutions; Voice Technology for M&E/ IT users themselves, will discuss the latest key issues and MRO; plus lots more… CLICK HERE FOR INFORMATION AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 5
ADSoftware celebrates successful exhibition at Paris Air Show
FOLLOWING the successful launch of their new mobile innovate and that’s what makes the difference with the carrier Skyward operates a fleet of 3 Fokker 50s, 1 Fokker 100 The ‘Dent and Buckle’ feature available on the new AD applications at the recently held Paris Air Show, ADSoftware competition”. ADSoftware has gone on to sign two more and 2 Dash 8-300s. APP left a lasting impression on the public. By simply taking was delighted to announce at the end of July 2015 the carriers after the Paris show, namely Asia Atlantic Airways The ADSoftware stand quickly became a hive of activity a picture of the identified defect, the captured data is signing of Skyward Express Limited (Kenya) and Asia Atlantic and Skyward Express. The Bangkok-based carrier Asia Atlantic and proved to be very popular among tech savvy aircraft automatically synchronized on cloud with the AirPack system, Airways (Thailand) for their AirPack maintenance software. Airways operates two Boeing 767-300ER jets, while Kenyan engineers who could witness live how to interface line and to search for the right part number, raise the defect and base maintenance activities from a mobile device with the automatically create a provisioning request. Maintenance Information System (MIS). Visitors at the stand Featured innovations also included ADSearch and could work on an iPad and share with colleagues on a TV ADWatcher, two mobile apps dedicated to searching and screen what the system would generate. classifying documents; also ADRescue, a sophisticated database and applications secured backup solution. Speaking after their fourth consecutive appearance at the show, CEO of ADSoftware, Fred Ulrich said, “ADSoftware does not just make a sale, we build relationships. This first client feedback will be used to refine and improve our apps. Not only do we develop a platform that is perfectly streamlined into the customer’s operations with the necessary bells and whistles, but we also build great relationships in the process.” ADSoftware teamed up once again with Regio Lease, The 2015 Le Bourget Air Show was dominated yet again its CAMO specialised partner, and exhibited at the same by some ground-breaking innovative launches. ADSoftware, stand. They introduced ADvizair, a new generation tool for took to the occasion and launched its latest MRO* mobile maintenance reserves calculation used both at the beginning multiplatform applications for line and base maintenance. “The and the end of an aircraft or engine lease. The idea behind Discover, Learn, Experience, Exchange themed demonstration this partnership is to offer customers a comprehensive definitely attracted the attention of the visitors” said Sebastien solution that simplifies maintenance reserve calculations for Dunoyer, ADSoftware’s Development Manager. “We constantly leasing purposes.
INTERACTIVE Click here for full product details
NEW GENERATION COST-SAVING SOFTWARE AND SERVICES
Reduce costs in fleet Management and Logistics, Increase efficiency and safety.
Our MRO and CAMO software package provides solutions for : airlines / airframe manufacturers engine and component manufacturers / servicing and overhaul centres aviation consultants / regulatory authorities / aviation training specialists.
of customers are satisfied or very satisfied with our products and technical support - Logical screen display 99,6% - Windows© ready days training, on average, to become fully - Multilingual 5.4 operational in our complete maintenance package AIRTIME and inventory control package AIRSTOCK - Web enabled - 24/7 technical support 53 clients worldwide
F R A N C E - S O U T H A F R I C A - T H A I L A N D - B R A Z I L www.adsoftware.fr 6 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
INTERACTIVE Click here for full product details Boeing Services to Support Oman Air 787 Dreamliner Introduction
OASES MRO IT System
• Extensive CAMO use for corporate aviation • Commercial & quotations management for MROs SERVICES SUITE TO EASE AIRPLANE ENTRY airplane availability. • Linked to ops systems, EFBs and ETLs INTO SERVICE AND REDUCE OVERALL FLEET With the Component Services program, Oman Air will OPERATING COSTS have access to a Boeing-managed, dedicated pool of • Also offered via Commsoft private cloud BOEING announced in mid-July 2015 that Oman Air has high-value, mission-critical parts, enabling the airline to contracted for a suite of services to support the upcoming greatly reduce their inventory management costs while Commsoft’s OASES MRO system offers comprehensive professional entry into service of the airline’s 787 Dreamliners and to improving component availability. Through the Loadable ensure ongoing efficiency and cost savings for its fleet. Software Airplane Parts service, Boeing will handle software functionality together with a exible, affordable approach that understands “Boeing’s industry-leading services will ensure a smooth configuration and management tasks associated with your business’ scaleable growth needs in today’s turbulent market. introduction of our 787s while controlling costs, minimizing operating the 787. Airplane Health Management will allow component maintenance time and optimizing our fleet’s Oman Air to minimize maintenance delays and schedule Each OASES module can be offered individually or can be integrated at the performance,” said Salim Al Kindy, Chief Technical Officer, disruptions by continuously monitoring airplane performance Oman Air. “This falls in line with our Shape and Size concept, while the airplane is in flight, notifying ground crews in engineering centre of your business systems. as we continue to expand our global presence with a young, advance of potential maintenance issues. state-of-the-art fleet of aircraft. This extremely high level “Boeing services are a simple way for airlines to reduce the Supporting 90 current aviation customers, including airlines, MROs, spares of technical support, combined with an award winning total cost of airplane ownership, giving them a competitive service, ensures we continue to stay ahead of our customers’ advantage in their markets,” said Marty Bentrott, senior vice suppliers, CAMO, corporate aviation and bureau operators. expectations.” president, Sales for Russia, Middle East and Central Asia, Boeing will support Oman Air’s 787s with its Component Boeing Commercial Airplanes. “We look forward to helping +44 (0)1621 817425 - [email protected] Services (formerly Rotables Exchange) program, Loadable ensure our key customer and partner Oman Air is successful as Software Airplane Parts service and Airplane Health they begin operating this revolutionary airplane.” www.commsoft.aero Management. Together, these services will help Oman Air Oman Air, the designated carrier of the Sultanate of Oman, minimize the time and cost of maintenance while increasing has six 787s on order. AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 7
New mobile app for Commsoft’s OASES MRO IT system
COMMSOFT was pleased to announce the launch of its pilots and line maintenance engineers. The next due forecast groups, and special services for product updates and software OASES mobile app at the end of July 2015. Communications data is accessed from the OASES cached forecast which can revisions. Commsoft also offers an appealing option to new Software’s OASES (Open Aviation Strategic Engineering be refreshed at any interval - allowing for real-time view of users, with a standard software rental model that makes it System) is amongst the most successful aviation engineering maintenance data from anywhere in the world. easy for customers to start using OASES without large up-front and maintenance systems in the world and currently supports investment. 90 customers in 40 countries across six continents. 3RD PARTY CUSTOMERS / CONTRACTOR EMPLOYEES The new OASES mobile app also has the functionality to A FRIENDLY, PERSONALISED SUPPORT SERVICE SMARTER, SWIFTER, SIMPLER restrict access to aircraft to specified users - making the app Commsoft prides itself on providing friendly, personalised The new OASES mobile app includes new functionality that suitable for 3rd party customers or contractor employees support, and this, coupled with its dedication to developing has been developed to enable easy, swift access by tablets where limited access to specific aircraft data is necessary. products with impressive functionality and flexibility, has and smart phone devices, including those running Apple, Commsoft’s Managing Director, Nick Godwin commented: been a major factor in securing a large number of clients. Android and Microsoft operating systems, among others. “The new OASES mobile app has been developed for specific Commsoft’s customer base has grown steadily worldwide, and The OASES mobile app can easily be accessed and used via functionality where mobility is required or desirable. This the company currently services 90 international customers, the standard browsers on mobile devices, laptops or desktop is a first of a series of specific OASES apps which will bring supporting over 650 aircraft covering 45 aircraft types. PCs. In order to make it accessible from any device with a maximum benefit to Commsoft’s growing international collaborates with customers to built-in browser, Commsoft’s OASES developers have used customer base. We are currently planning the development of ensure first-rate functionality, TECHNICAL SUPERIORITY TO ENSURE GREATER HTML5. This makes the OASES mobile app truly device- further apps for use on the hangar floor, in warehouses and flexibility and ease of use, whilst COMPATIBILITY independent: a phenomenal advantage for busy specialists for line maintenance.” simultaneously driving business In addition to HTML5, OASES developments also feature in the MRO field. value. OASES MRO software takes Oracle®, SQL and Java 7. This has the benefit of future- COLLABORATING WITH CLIENTS TO ENSURE advantage of the latest technologies using Java, PL/SQL proofing OASES, whilst also allowing for rapid module EASE OF USE GREATER FUNCTIONALITY and the industry-leading Oracle® database. Commsoft offers development where required. Its deployment methods are The user simply enters a supplied URL into the browser to be Commsoft was formed in 1971, and has 40 years of an optional ‘Private Cloud’, eliminating the need for on-site completely standard, requiring only robust VPN access to presented with the OASES login page. This is the same login experience in developing Airline MRO software systems. hardware with access via the Internet anywhere in the world. standalone servers, and secure Windows® RDP access via the account as for the OASES system, and therefore no additional Its OASES MRO IT software is a market leader, having been To support its OASES customers, Commsoft offers a internet. Intuitively designed and easy to use, OASES can set-up is required. The application allows access to the next designed by engineers for engineers. Keeping specialist comprehensive maintenance and support package, which also be virtualised across client networks and interfaces with due forecast. This is designed to be used in the field by development and delivery at its very core, Commsoft includes a dedicated helpdesk with on-line support, user Microsoft® tools. INTERACTIVE Click here for full product details AMOS A Story of Success “The project commitment of Swiss-AS was very high in areas such as project management, consulting, training and go-live support,” states Alitalia.
Read more about the world-class M&E software system at SWISS-AS.COM 8 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
IFS adds NFM Production and RWG Germany to its customer base and acquires VisionWaves INTERNATIONAL MANUFACTURER NFM NFM Production, part of the Norwegian NFM Group, development, sales and marketing, as well as finances, HR and business transparency PRODUCTION CONTINUES TO GROW WITH specialises in manufacturing field uniforms and personal payroll. The system is used by 120 employees and includes while integrating the IFS APPLICATIONS protective outfits for the army, special forces, and police. support for mobile warehouse data collection. different parts of the Leading manufacturer of military protective equipment Since starting in 2001, the company, which is based in organization. In a and clothing goes live with IFS Applications to support Potgowo in northern Poland, has grown significantly with RWG GERMANY MODERNISES ITS ERP future phase of the traceability, quality assurance, and distribution a comprehensive value chain that covers product design ENVIRONMENT WITH IFS APPLICATIONS implementation, the company’s field service division will and development, selection and purchase of raw materials, NEAR the end of June 2015, IFS, the global enterprise also be able to access the integrated CRM module. The IFS manufacturing, delivery and after-sales service. applications company, announces that RWG Germany, a solution includes components for financials, human resources, The company decided to replace its legacy ERP system since specialist producer of complex airframe bearings for the distribution, manufacturing, and marketing. it could not support its rapid growth. Following a thorough global aerospace industry, will implement IFS Applications™. “We chose IFS Applications because it is a state-of-the-art analysis of the ERP market, NFM Production chose IFS At RWG Germany, part of the Kaman group, IFS Applications standard solution that supports our daily work processes in an Applications over competing solutions. The IFS solution was will replace a number of legacy systems that had optimal way. The global nature of IFS and its solution, coupled subsequently implemented on time and on budget. grown cumbersome to maintain due to a patchwork of with the extensive industry know-how of its staff, were other ”IFS Applications has enhanced all of our key processes, customizations. Moreover, the previous solutions could not important reasons for our choice,“ said Hermann Mannschatz, which, due to the nature of our production, include efficiently map the communication between the company’s Managing Director of RWG Germany. “By implementing IFS comprehensive tracking of materials, quality assurance, individual divisions nor the communication between the Applications, we are sure that we can increase the satisfaction material delivery registration, manufacturing, and customer parent company and sister companies. of our customers even more.” delivery,” said Magorzata Dombrowska, CEO of NFM RWG Germany chose IFS Applications because of its out- Peter Höhne, Vice President Sales & Marketing, IFS Europe Production Sp. z o.o. of-the-box support of industry-specific requirements, its ease Central in Erlangen, Germany added, “We are delighted IFS, the global enterprise applications company, announced IFS CEE CEO Marcin Taranek commented, “We are very of integration throughout the business, its ability to simplify to have won one of the world’s leading manufacturers of in the middle of June 2015 that NFM Production Sp. z o.o., pleased that the implementation of IFS Applications has the data exchange within the group, and its comprehensive airframe bearings as a new customer. RWG Germany is a manufacturer of protective equipment and clothing for allowed NFM Production to streamline its business processes analysis capabilities. With IFS Applications, RWG Germany an important customer win and further evidence of our military use, has implemented IFS Applications™, to streamline and increase its efficiency in completing clients’ orders.” will modernise its IT environment and streamline business competence in the aerospace and defense manufacturing crucial business processes such as production, distribution, IFS Applications support all key areas of NFM Production’s processes while optimising communication within the global industry. Many global companies in this sector use IFS project management, sales and customer service. operations: production, material handling, research and Kaman group. The integrated ERP software will provide full Applications to support their specific requirements.” EmpowerMX AircraftIT0115 PM.pdf 1 1/29/2015 4:34:38 PM
INTERACTIVE Click here for full product details Proven Efficiency Gains of > 25%
Materials Management Optimization Electronic Logbook C Forecasting Managing Your Technical Data M Asset Management Y Maintenance Intelligence Resource Management Production Control CM Base Execution Invoicing Base / Line Maintenance & Billing MY Technical Records Maintenance Program rd Line Execution 3 Party MRO 3rd Party MRO Management CY Technical Records CMY Maintenance Planning Capacity Planning Reliability Program Maintenance Program K Configuration Materials Electronic Logbook Capacity Planning Driving VALUE and EFFICIENCY through VISUALIZATION and INTUITIVE solutions Check Optimization AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 9
IFS ACQUIRES VISIONWAVES VisionWaves was founded in 2000 and has its headquarters INTERACTIVE Click here for full product details IN the first week of July 2015, in Zeist, the Netherlands, with a sales office in the U.S. The IFS announced that it has company has 30 employees and generated €4.9 million in signed an agreement with revenue and an adjusted EBITDA-margin of 17% (last 12 the owners of VisionWaves months up to May 2015, unaudited). The Company has B.V. (VisionWaves) to purchase successfully implemented its solution at large multinational 100 percent of the company’s customers in the following industries: Aerospace & Defense, shares. The purchase price will be paid in cash. Transportation, Mining, Engineering & Construction, Energy & VisionWaves provides operational intelligence software that Utilities, Public Sector, Finance, and Healthcare helps customers accelerate their strategy realisation and boost VisionWaves has over 30 blue chip customers including business performance. Its unique model-driven, top-down Emirates, Qinzhou Power Plant/SDIC, Chilean Air Force, Dodsal, methodology not only provides leaders and decision makers Lumina Mining, Dutch MoD and National Police, ING, Achmea with a clear picture of their business’s performance in real- and Rabobank. Well established partnerships exist with several time, but also enables them to take action and continually system integrators incl. Capgemini, Accenture and Serco. improve operations and business models. By combining Alastair Sorbie, IFS CEO said, “With the acquisition of VisionWaves with IFS’s industry-focused solutions, customers VisionWaves, IFS can be seen as executing on its stated can benefit from: strategy for growth by investing in one of the fastest growing • VisionWaves’ ability to map, monitor, and manage end- sectors for enterprise applications. IFS’s ambition is to enable to-end business processes across multiple business units, our customers to become more agile and increase their data sources and applications. This builds in an ‘at-a-glance’ ability to accelerate their strategy realization. VisionWaves will understanding of how performance affects business strongly contribute to this and in addition complement IFS’s strategy and proactively initiating actions. partner eco-system strategy very well; system integrators are • The two solutions’ ability to enable customers to accelerate highly attracted to the operational intelligence and business strategy realisation and boost business performance by performance improvement value proposition.” providing a common operational picture and improving IFS expects that there will be a limited positive earnings business process performance in a truly integrated way. impact from the acquisition in 2015. TRAX makes headway with new customers in Poland and Japan ways, from Material Management and Finance to Technical Records and Reliability. LOT will now have aircraft, inventory, and maintenance activity information integrated into one single system.
ALL NIPPON AIRWAYS (ANA) SELECTS TRAX TRAX was delighted to announce at the end of July 2015 that ANA has selected TRAX Maintenance and Engineering solution to manage their new MRO venture, MRO Japan. LOT POLISH AIRLINES CHOOSES TRAX Together we will work to integrate TRAX’s Maintenance and AT the end of June 2015, TRAX was proud to announce Engineering solution with MRO Japan, thereby allowing the that LOT Polish Airlines has chosen to implement TRAX new business to efficiently track all their work and provide Maintenance and Engineering solution to manage their management with real time analytics. numerous locations and diverse fleet. TRAX software will Jose Almeida, President and CEO of TRAX USA Corp., stated; ensure that LOT Airline’s maintenance and engineering work “We are honored to have been selected by ANA. We look along with records are in impeccable shape. forward to a close collaboration and providing them with our Jose Almeida, President and CEO of TRAX USA Corp., innovative MRO ERP software which will help to further ensure stated; “It is a great honor to welcome LOT Polish Airlines their organization and efficiency”. to the TRAX family. We are confident that TRAX will deploy ANA will be implementing Version 11, the latest version of TRAX its best capabilities to enable LOT to further achieve their Maintenance. This version includes over 20 modules to cater to industry goals. “ virtually every aspect of aircraft maintenance. TRAX Maintenance LOT will be implementing Version 11, the latest version of will be able to assist MRO Japan in countless ways, from Material TRAX Maintenance. This version includes over 20 modules Management and Finance to Check Records and Reliability. MRO to cater to virtually every aspect of aircraft maintenance. Japan will have aircraft, inventory, and maintenance activity TRAX Maintenance will be able to assist LOT in countless information integrated into one single system. 10 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
Skeyes_Presse_Corpo_136x180mm.pdf 1 03/02/14 17:42 INTERACTIVE Click here for full product details Mxi Technologies builds it team and strengthens its capabilities and skills resources You operate, we support. MXI TECHNOLOGIES ANNOUNCES about these appointments, and I am equally confident that KEY APPOINTMENTS TO EXECUTIVE the collective depth and breadth of experience our senior LEADERSHIP TEAM leadership team brings to the table will help the company MXI® Technologies announced the following key realize its full potential and accelerate through our recent appointments to its executive leadership team at the end of momentum and increasing opportunities,” said Bill Cavitt, June 2015: President and CEO of Mxi Technologies. • Scott Helmer has been promoted to Chief Operating Officer (COO), responsible for overseeing corporate plans MXI TECHNOLOGIES ANNOUNCES and performance measures that will maximize operational APPOINTMENT OF DAVE DIGGLE TO efficiency and effectiveness. He will also remain in his BOARD OF DIRECTORS current role as the company’s Chief Financial Officer (CFO) IN early July 2015, Mxi® Technologies announced the and member of the Mxi Board of Directors. appointment of Dave Diggle to the company’s Board of • Jeff Cass has been appointed the role of Directors. Chief Innovation Officer, responsible for A senior level executive with extensive domain expertise in
hotelrepublique.com 2014 © shutterstock setting the company’s technology vision aviation and technology, Mr. Diggle joins the board having and providing overall strategic direction previously held a number of senior management positions for a broad range of functions and services at CAVOK Group and Air Canada. Mr. Diggle is currently Vice- aimed at better responding to the evolving President of Marketing, Sales and Services for Premier Aviation, needs of the marketplace. Cass was most recently Mxi’s a leading airframe maintenance provider to owners and Chief Technology Officer and is one of the original operators across the globe. Over his 42-year career, Mr. Diggle founders of the company. has also headed a large Component Maintenance and Aviation • Peter Feldmann joins Mxi Technologies as Chief of Supply Chain organization. In addition, he has worked with Business Strategy and Development, providing strategic United Way and has served in a variety of volunteer positions and operational leadership for the company’s global Sales within his community. team. He will be responsible for identifying critical business “Dave’s vast industry experience and passion for aviation development relationships and alliances within and across serves as a major asset to the Board. He brings a wealth all market segments, liaising with the aviation standards of business and industry insights to the table, which will bodies, industry associations and in-country regulators undoubtedly help our organization as we continue to focus to promote and influence market direction. Prior to Mxi, our market offerings and position for growth,” says Bill Cavitt, Feldmann was co-founder and COO at CAVOK Group, a President and CEO, Mxi Technologies. “We are extremely division of Oliver Wyman, and has held senior management pleased that he has accepted this appointment and we positions with several aviation technical and operational welcome him to the Board.” support firms. Full-service IT provider specialized in aviation software, IFRSKEYES offers complete • Jennifer Ross-Carrière has been appointed Vice President solutions designed to meet the requirements of Airlines, MROs, Defense operators, CAMO and of Human Resources, overseeing the company’s human Want to keep up leasing companies with more than 100 implementations worldwide. Our experts’ know-how resources strategy, including talent attraction, retention and reliable solutions are the right answers to your projects and your needs. and development, as well as employee engagement, compensation and benefits. She will also remain in her with IT developments? current role as Mxi’s General Counsel and Corporate Secretary. MAINTENANCE & ENGINEERING | OPERATIONS | ANALYTICS • Trisha Cooke has been promoted to Vice Subscribe here for free – President of Marketing, responsible for it takes a few moments. the company’s global investment in the corporate marketing function, including AircraftIT: All about Solutions product marketing, branding and awareness, for Airlines and Aircraft All clear. media relations, demand generation, and customer www.ifrskeyes.com SOFTWARE AND SERVICES SOLUTIONS community programming. Cooke was most recently Mxi’s Director of Marketing. “Mxi Technologies is currently experiencing significant growth across all facets of the company. I am very excited AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 11
Ramco signs multi-million dollar tech transformation deal with Cobham Aviation Services • Modern aviation information system to improve are of fundamental importance to us to drive usability and manage the engineering efficiencies change in an organization as diverse and dispersed as ours.” • Web-based platform to support aircraft maintenance Commenting on the win, Mr. Virender Aggarwal, CEO – Ramco Systems, operations for 140+ fixed and rotary wing aircraft spread said, “Cobham is a name to reckon with in the Aviation industry and we across multiple geographies are glad to have emerged successful in this multi-vendor evaluation. Our ability to offer the postmodern web-based system with in-built mobility RAMCO Systems, a Maintenance & Engineering (M&E) and MRO software and a plethora of business improvement driven innovations, like Straight provider to the Global Aerospace and Defence industry announced in Through Processing and intuitive User Experience, through Ramco HUB mid-July 2015 the signing of a multi-year global mandate with Cobham immensely helped seal the deal. This is a strategic break-through for Aviation Services, aviation solution specialist to defense, government us which will give a boost to our focus on specialist aviation service and commercial customers, to implement a company-wide engineering establishments, many of which grapple with legacy applications and can transformation program. benefit from postmodern systems.” Cobham Aviation Services will implement the Ramco Aviation suite to With the addition of Cobham Aviation Services, the total number benefit from best practice business processes for engineering, logistics of aircraft served by Ramco will be over 3000 worldwide. Backed by and airworthiness management of its 140+ fleet around the world. more than 350 R&D staff, Ramco’s aviation IT solutions are used by 70+ Ramco Aviation suite will replace multiple legacy systems to deliver customers across the world to optimize operations and reduce overhead one integrated and unified view of engineering operations to Cobham costs, to manage inventory more effectively, increase aircraft availability, Aviation Services, worldwide. reduce AOG (aircraft on ground), and control operations on a business- Mr. Peter Brown, General Manager, Engineering Cobham Aviation Services, for-profit basis. said, “We have selected Ramco’s Aviation suite package to capitalize on Built for the aviation sector, the Ramco Aviation Suite caters to airlines, best practice engineering management approaches as we transform our rotary wing operators, CAMOs, air cargo as well as third party MROs. engineering organization. Ramco offered us a solution that is scalable and The solution helps aviation businesses bring in best practices to all provides our team with a high quality user experience; both these aspects engineering and maintenance operations, and reduce overhead costs.
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Sagem, champion of maintenance data AS an expert in collecting and analyzing maintenance for Boeing and Airbus, equipping a large number of aircraft data, Sagem (Safran) is now offering a system for automatic in service around the world. Over the years, the company transmission of this information from the aircraft to the airport has developed new skills and offered new services to infrastructure. It is an asset to airlines in that it saves time and airlines: filtering and formatting data, checking consistency improves the operability of their fleets. and accuracy and, more recently, providing advice on The Sagem WEFA* system, announced in early August 2015, maintenance, analyzing events or optimizing flight paths, was certified by Boeing for the 737 in 2014, and since last with its Cassiopée software suite. “Our WEFA card has great February is approved for the Airbus A320 family. This acronym SIMPLE AND EFFICIENT potential: with its ‘plug and play’ architecture, it is suitable represents a circuit board that can connect automatically The WEFA card also meets stringent security criteria. The data for fitting on both new and old aircraft,” notes Philippe to a telephone network to transmit the data. “This card is is encrypted before transmission, so that only the airline can Arnaud. The system has been on the market for two years designed to be connected to the ACMS, the maintenance access the information. The card is also compatible with all and is already a success, with several important contracts © Daniel Linares / Sagem / Safran support system that records all the flight data generated by telephone networks, from 2G to 4G. ”On the latest models signed, notably with IndiGo and Lufthansa. “We are currently the aircraft’s electronics equipment,” explains Philippe Arnaud, of aircraft, the quantity of data recorded for each flight has producing about twenty cards a month, but we expect to ACMS (Aicraft Condition Monitoring System) and AGS SVP Sales & Marketing at Sagem. “At the moment these data risen from a few kilobytes to several megabytes, and it can double or triple production between now and the end of the (Analysis Ground Station) under development in 2013. are recovered manually. A maintenance operator has to board take several minutes to transmit it to the ground,” explains year to meet demand,” says Philippe Arnaud. are working on this with Morpho (Safran) to ensure a highly the aircraft, extract the memory card, download the data on a Philippe Arnaud. “Our system can also allow for the quality of The next step for Sagem will be to speed up data secure serve for our clients, as soon as this type of solution is computer and then load it into the ACMS: a tedious and time- the communications link before it connects to the network, transmission, sending in real time to the ground during the launched”, concludes Philippe Arnaud. consuming process that is prone to error. This new system and decide whether or not to send the data.” If the data are flight, with the development of high-speed satellite links. “We * WEFA: Wireless Extension For ACMS (Aircraft Condition Monitoring System) does away with this, transmitting the data automatically as not sent, they are then stored and downloaded next time the soon as the engines shut down.” aircraft lands. Another advantage of this device is that it is easy to install. The memory card is simply replaced by the WEFA card, with A COMMERCIAL SUCCESS a simple computer update of the ACMS making the system With WEFA, Sagem has increased its technological expertise, operational. now covering the whole of the maintenance data chain. Want to keep up with IT developments? For the past 25 years, Sagem has been producing ACMS
INTERACTIVE Click here for full product details AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 13
Roll out of ARMS® V2 Safety & Quality Management Sub-System SAFETY Management Systems (SMS) is the term that has been in civil aviation and; Integrated Data and Document Management System. (DDMS);eSQMS — a electronic and dispassionate nature of the assurance process offered by ARMS® V2 limelight since 2006. Indeed, ICAO is currently working in close collaboration dedicated Web Portal extension accessible through a browser. SQMS implies that management can monitor operations (and areas of vulnerability with Member States and international organizations to develop a new Safety In addition, there is a dashboard to help top management grasp essential safety and risk) impersonally and without intra- and inter-departmental agendas obscuring Management Annex (No 19) dedicated to safety management responsibilities and trends at one glance. While conforming to ICAO philosophy, ARMS® V2 SQMS company objectives. All this happens in parallel with the pursuit of regulatory processes. The new Annex will include provisions on SMS as well as the collection, permits adaption to local conditions and regulations through customization features requirements and goals; and with just a couple of clicks on the ARMS® V2 SQMS analysis, protection and exchange of safety data. The requirement to have an SMS in requiring minimal training time. The modular structure of ARMS® V2 permits the users’ PCs. place is being mandated by all civil aviation regulators and it is likely that by 2014, data required for SQMS to be obtained from a unified database; thus the FOQA As ARMS® V2 SQMS is deployed with previous, public domain knowledge on all operators would have had to have an SMS in place to continue their operations. and MOQA inputs can be pulled out from the various Sub-Systems of ARMS® V2 Safety and Quality aspects, its use and application has tremendous learning An SMS moves away from the reactive character of flight safety as practiced for Suite, viz., Flight Data Monitoring & Analysis Sub-System (FDMA), Flight Operations value for the user company. With ICAO’s push for SMS, the deployment decades, and is primarily proactive and predictive in its approach towards hazards Sub-System (FOSS), Crew Management Sub-System (CMSS) and the Engineering of software to monitor and keep record of SMS activities is inevitable. All and risks that impact an organization as a whole. As an SMS cannot be effective and Maintenance Sub-System (EMSS), if deployed. Alternatively, the inputs can be indications are that, by 2014, SMS would have become a mandatory qualifying without the application of Quality Management principles, the Quality attribute obtained through appropriate interfaces with existing systems (other than ARMS®). requirement for continued operations in nearly all parts of the world. was considered by Sheorey Digital Systems (SDS) to be a complement to the Safety ARMS® V2 SQMS can be hosted centrally and accessed by users over the Internet. Deploying ARMS® V2 SQMS now, instead of waiting for the last minute, has the aspect. Optimized for aircraft operators, it has the built in flexibility to be adapted for airport advantage of smooth, unhurried migration from manual processes to efficient, The Safety & Quality Management Sub-System operators, MROs, and small operators in the general and business categories. In regulator-compliant ones. Needless to say, incisive customers would be able to (SQMS) which is an integral part of the ARMS® V2 short, ARMS® V2 SQMS presents a software tool that comprehensively addresses the differentiate between a company that is proactive on the safety front, and one Suite and was announced in late July 2015, has regulatory and organizational requirements of safety. that has to be prodded by the regulator to act safely. been developed as the ideal tool to implement The aviation industry is replete with examples of companies decrying the The ARMS® V2 SQMS is offered with the USP of being able to support Safety and and monitor SMS dispensations in aviation opportunity costs of safety investments. Hence the oft repeated adage, ‘If you Quality facets of operations with a single application. For existing ARMS® users, the operators. The ARMS® V2 SQMS builds upon existing processes and integrates a user think safety is expensive, try the cost of an accident!’ ARMS® V2 SQMS presents advantage is the ability of ARMS® V2 SQMS to interact with a unified database for all company with the relevant regulatory framework. the quintessential investment for companies that value preventive and predictive sub-systems of ARMS®, while for those companies who have not yet benefitted from ARMS® SQMS modules include: Hazard Identification and Risk Assessment (HIRA); management of their own safety. Our representatives will be happy to demonstrate ARMS® V2, ARMS® V2 SQMS comes with the capability to draw its required inputs Occurrence Reporting and Management (OCRM); Audit Management (AUDM); how ARMS® V2 SQMS is devised to achieve that. This intangible return on investment manually or through third party software. Either way, ARMS® V2 SQMS is a winner! Meetings Manager (METM); Investigation Management (INVM); Flight Operations (i.e. enhanced safety levels) brings with it complementary operational advantages ARMS® V2 SQMS is already deployed with an Offshore Helicopter Operator, and is Quality Assurance (FOQA); Maintenance & Engineering Quality Assurance (MEQA) in terms of assuring the Quality aspects of Flight and Maintenance Operations. The undergoing User Acceptance Trials
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POWERING MAINTENANCE EXCELLENCE Selecting the right maintenance management software to support your business means identifying the right solution to reinforce your competitive edge: unrivaled maintenance expertise and unparalleled service. For quality, consistency and on-time delivery, choose Mxi Technologies’ Maintenix Solution to seamlessly deliver on your promise of maintenance excellence.
To more confi dently and profi tably compete on a local or global scale, contact Mxi today. WATCH OUR LATEST AIRCRAFTIT ON-DEMAND WEBINAR >>> www.mxi.com 14 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
TRAX Vendors in the News TRAX USA Corp., with offices in the United States and United Kingdom, is a seller Travel Service, largest airline group in of aircraft maintenance software globally. TRAX Maintenance solution has been ADSOFTWARE developed to provide the most comprehensive and advanced MRO ERP software ADSoftware is an IT company based in France, with offices in Thailand, Brazil and solution available today. Czech Republic, becomes latest OASES user South Africa. Specialising in solutions dedicated to the aviation industry, ADSoftware counts 53 clients worldwide. ADSoftware products are Microsoft Windows® ready, web-enabled, and multilingual. The company provides 24/7 online technical support. COMMSOFT, a developer Airworthiness, Planning, Materials, Line Maintenance, Warranty, Airlines, Operators, OEMs and BOEING COMMERCIAL AVIATION SERVICES and vendor of aviation Production and Commercial. Boeing Commercial Aviation Services offers the industry’s largest portfolio of services engineering and maintenance Nick Godwin, Commsoft Managing Director, commented: including 24-hour customer support; pilot and crew training; aftermarket parts; MROs in the News airplane maintenance, engineering and modifications; and information services. ANA systems, was delighted to “We’re delighted that Travel Service has chosen OASES, further All Nippon Airways (ANA) is the 13th largest airline in the world by revenues (2013) announce in mid-August 2015 building on our strong market presence in Central Europe. COMMSOFT AND OASES and the largest airline in Japan by revenues and passenger numbers. ANA flies on 72 Communications Software OASES is utilized in around 50 airlines and maintenance that Travel Service, the largest Their decision is a further validation of our commitment to organisations. The system includes services ranging from implementation support, international routes and 117 domestic routes with a fleet of about 240 aircraft. developing an MRO IT system that fully reflects the needs of our user training and system tailoring as well as day-to-day help desk, maintenance and COBHAM AVIATION SERVICES airline group in the Czech Republic, has signed a five year support. contract to use OASES to manage its current fleet of 31 Boeing customers. We’re now looking forward to working closely with Delivers outsourced aviation services for military and civil customers worldwide IFS through military training, special mission flight operations, outsourced commercial 737NGs and two Airbus A320s. The contract provides for 25 the Travel Service team to ensure a successful implementation.” IFS Applications offers flexible, module based business solutions that manage the aviation and aircraft engineering. concurrent users. Ludek Stasek, Technical Director of Travel Service commented, entire civil aviation lifecycle. Being component-based it is easier to implement and can be incremental to align with the growth of a business. LOT POLISH AIRLINES Founded in 1997, Travel Service operates an extensive “OASES was chosen over other MRO IT systems because of LOT Polish Airlines connects New Europe with the world. It provides nearly 5 million MXI TECHNOLOGIES passengers a year with travel options to over 40 destinations worldwide via Warsaw. European route network under the SmartWings brand as well as its flexibility and adaptability to our challenging needs. I am Mxi Technologies provides software, support, and services for aviation maintenance charter flights and ACMI operations. With subsidiaries in Poland, confident that OASES will make a major value contribution to to commercial airlines, MROs, OEM aftermarket service providers, and defense MRO JAPAN operators. MRO Japan Co., Ltd. will commence operations at Naha Airport during the Hungary and Slovakia, each of which operates under a separate our business operation as we work in close co-operation with second half of FY2017. Its operations will consist of base maintenance and heavy RAMCO SYSTEMS maintenance for regional aircraft and medium-sized jets. AOC, Travel Service aircraft fly to more than 300 airports on four the Commsoft team”. Ramco Systems provides enterprise solutions built on the firm’s proprietary continents. Commsoft’s Head Office is in Tiptree, Essex. The company also platform—Ramco VirtualWorks®. All products are cloud architected by design and NFM PRODUCTION The OASES project team will commence implementation in has regional offices in Derby and Norwich and another close address the entire business cycle from transaction to analytics. NFM Production, part of the Norwegian NFM Group, specialises in manufacturing late 2015 in readiness for the summer 2016 season. to Gatwick Airport as well as an office in Australia and support SAGEM (SAFRAN) field uniforms and personal protective outfits for the army, special forces, and police. Sagem applies advanced technologies in a number of areas, including aerospace and Commsoft’s flagship product, OASES is a `best-of-breed’ partners in India, Romania and Singapore. The firm’s flagship defense programs. Drawing on its long experience, the company helps boost the OMAN AIR Oman Air is the national airline of Oman. Based on the grounds of Muscat MRO IT system which offers an industry-leading technical product, OASES (Open Aviation Strategic Engineering System) efficiency of combat platforms, as well as air transport safety. Its business is centered around three main centers of expertise: optronics, avionics, and electronics and International Airport in Seeb, Muscat, it operates scheduled domestic and sophistication whilst being intuitively user-friendly. To allow for is currently in use by 90 customers worldwide, ranging from safety-critical software. international passenger services, as well as regional air taxi and charter flights. scalability, OASES is structured in a modular format and Travel national carriers and large third-party maintenance providers to SHEOREY DIGITAL SYSTEMS LIMITED RWG GERMANY Service has selected the following modules: Core, Continuing small independent operators. Sheorey Digital Systems (SDS) is an established Indian InfoTech company, specializing RWG Germany GmbH specializes in the individual manufacture of complex precision in the aviation and information management domains. bearings for an international portfolio of aerospace customers.
INTERACTIVE Click here for full product details AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 28th & 29th October 2015 – Amari Watergate Hotel, Bangkok, Thailand APAC
Lead Sponsor:
“Airlines will be doing themselves an injusticenot to attend this event” Cathay Pacific Airways
Vendors exhibiting their software include: Lead Sponsor:
Visit conference website: http://www.aircraft-commerce.com/conferences/Bangkok_2015/Home.asp For further information contact Stephen Keeble – [email protected]; +44 1403 230 888 16 | CASE STUDY: AIR WORKS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
Thinking about MRO IT Ravinder Pal Singh and Air Works have transformed their IT outlook and processes: here’s how!
RAVINDER PAL SINGH Ravinder Pal Singh (Ravi), Global Chief Information and Technology Officer, Air Works India has first- hand experience of how an MRO provider can meet technology challenges and take control of its own IT destiny. He well knows, as he puts it, “the yin and yang of a CIO’s life,” having spent time early in his career advising C-level executives worldwide, “on using technology to help their businesses.” Building on that hands-on experience, Ravi turned his thoughts and energy to better understanding and applying the rapid changes happening in technology today and how they could be harnessed to ensure that an MRO business can always be at the leading edge of MRO IT application. Today Ravi, as Global CIO for Air Works Engineering, puts the management and entrepreneurial lessons he learned and taught into practice for MRO IT. In the past, he explains, “India has struggled when it comes to aviation and especially aviation engineering.” Even Air Works, the company that Ravi joined and now leads from a technology perspective, was struggling not so long ago to imbibe technology and use information for its success. As Ravi’s article in the last but one issue of Aircraft IT showed, that has now changed to the extent that Air Works are now making their own weather in the field of MRO IT and so we asked him to share with readers a few of the philosophies and thoughts that have guided and driven his work and how he has applied them in practice. Aircraft IT AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | CASE STUDY: AIR WORKS | 17
VER MANY YEARS working in IT, I have come across a variety of tools to help get things done but there is one that I value above all. OIt is the checklist; a simple tool that the aviation domain has given to all other domains and still one of the most successful tools for execution success. It might be simple but it’s very effective. The checklist was first introduced decades ago by the U.S. Air Force, since when checklists have enabled pilots to fly aircraft of mindboggling sophistication. I have aligned this simple tool to my domain of computational science and its promise to my organization Air Works. The practical clarity and commitment represented by a checklist crystallizes thoughts into doable actions which can motivate us because they set specific objectives while providing a clear path to the long-term vision. Looked at as a template for transformation, it has worked in delivering the change through technology that we wanted to achieve in Air Works. From a selfish enterprise IT perspective it has not only generated returns for the technology and engineering community within Air Works but has also been appreciated by the global technology community. Some measure of that appreciation can be seen in awards like the CIO 100 and, as recently as March 2015, the NetApp Innovation Awards’ ‘Best Innovation in Cloud Computing’. UNLOCKING THE POWER OF IT; OUR STANDARDS TO USE RIGHT NOW If the checklist has been an idea that aviation has given the world, an area with which we have sometimes struggled in aviation is IT, in the aviation domain overall and more so in India. It is surprising but true. Surprising because it’s a relatively young sector which uses complex engineering inside aircraft or in its mechanical and civil ecosystem yet is still way behind in adopting information technology or computational science to enhance productivity and overall operational efficiency, and create a healthy Air Works Hangar ecosystem of co-creation. Things are changing but relatively slowly due to the gap between technology innovation and its adoption within existing aviation standards and regulations. “It might be simple but it’s very effective. The checklist was first introduced decades ago by the U.S. Air Force, since A FEW SIMPLE EXAMPLES WILL ILLUSTRATE THE POINT. Aviation probably has some of the best defined standards but translating when checklists have enabled pilots to fly aircraft of mindboggling sophistication.” those standards using secure commodity technology has not happened, despite all the debates on IP, conflict of business interest, competitive edge classical and expensive legacy approach, and frankly we did not have that DOING IT FOR OURSELVES and so on. And yet, the value of applying standards has been proven in kind of cash available. So we used the commodity technology that other This all came about because when, a couple of years back, Air Works industries with much less technology sophistication than aviation. In-spite domains were already using effectively. ventured into the solution providers market to find a way to simplify this of huge brand rivalries, where there is general agreement on and practice We solved the standards problem for ourselves by creating an Air (above) complexity via digitization, no one came forward with a solution or of standards, those agreed standards have operated to the benefit of all. It’s Works ‘fabric’ which has its own service bus, translator, convertor and even to co-create a solution with us. Hence we created our technology, our quite the reverse in aviation. Right from the top of the value chain, different adapter for all the types of aircraft with which we deal. This technology own Intellectual Property. Now given this visible successful transformation OEMs have different standards and different translations which in turn and its architecture have driven business change by changing the whole via digitization, we are looking to create a software platform and services as create unique ecosystems extended right down to the lowest level in the structure of the business and its value chain. Now the CAMO (continuous a business capability to sell and increase our profitability. engineering value chain, MROs. This variance in standards applied to the airworthiness management organization) truly behaves as it should, In short, it’s high time that more people in this industry who are products of different OEMs adds to inefficiency, increases operating cost leads the value-chain and initiates the processes, and thus the activities in passionate about aviation stopped worrying who will make the first move and compares poorly to domains such financial services, retail or others. our hangar. (or hiding behind the excuse of the regulatory framework) and took Consider the IT solution providers in aviation engineering; whether As a simple quantitative illustration; a typical track and trace activity concrete initiatives... carved new paths. It’s time to match the quality of for ERP, Content Management, Point-solution providers or others. None which in the past could sometimes take 5-6 months in CAMO, Planning, engineering inside the aircraft with its external ecosystem of hangars stands out in terms of innovation, cost of solution or fit to the needs of Engineering and Supply-chain, today takes about 350 milliseconds, my and line-stations: to make the business of aviation engineering profitable most industry users. For instance, it’s strange that a legacy technology like performance KPI for any system in Air Works. Imagine the cycle-time using simple, cheap and readily available technology. As like-minded RFID is still talked about as a new initiative in the aviation industry. Hence, improvement and reduction in conflicts that this improvement has technologists in aviation, we need to take a leap of faith. there is huge gap in the quality of aircraft or hangar engineering as opposed brought about. Also, by directly connecting our customers to their jobs to IT adoption. Notwithstanding that, at Air Works we decided a couple of in our business through Air Works app-mart on Cloud, we have removed EXECUTION: THE KEY TO ACHIEVEMENT… AND IN 90 DAYS years ago to use IT as the key strategic enabler in achieving our program any opaqueness thus increasing customer satisfaction and timely dispute In this highly results-driven culture, execution is the key to agile and visible for non-linear growth. It would have been impossible if we had taken a management. transformation. I like projects to be results-driven by nature with every 18 | CASE STUDY: AIR WORKS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
project producing a result in 90 days. If there’s no result in 90 days, then we’ll scrap that project, whatever the RAVINDER PAL SINGH rationale behind it. The philosophy within Air Works GLOBAL CHIEF INFORMATION AND IT is that you have to produce results in 90 days. TECHNOLOGY OFFICER AT AIR WORKS You don’t get a second chance and there is no excuse Ravi is transforming accepted since it has to be results driven. This also helps current IT and creating in true realizable innovation and differentiates ‘talkers’ its future avatar which from ‘doers’. is aligned to Air Work’s vision and its various GETTING THE BUSINESS CONNECTED business goals. He has lived and A balanced scorecard should always include elements worked on three continents and of thought processes and decision making. What “…the first challenge was to build an his global experience covers broad then have our quantitative results been? Air Works in disciplines ranging from strategy 2012 was a zero IT company. In fact, it would be fair organization and connect it. We connected to execution. In the recent past to say, a negative IT company; meaning by which, it over 45 hangars and digitization growth he has been associated with had hangars, line stations and offices which were not a leader in technology and a connected with each other. That means supposedly was not by two or three digits, but by ‘big 4’ management consulting simple things essential for any IT organization firm to help their Fortune 100 were not really available. Things, like basic firewall, approximately four-digit numbers.” customers and government basic switches, and decent stable bandwidth. It was institutions in IT transformation. He not a connected organization. The second element administration manager, HR, compliance auditor... the with this sense of community and focuses on who the ‘real’ people are, what is a child rights activist, practices contributing to negative IT was that, before 2012, Air list goes on, are integral to the technology strategy and they do, and what ideas they are exchanging; then extending that to their yoga, runs marathons and does Works had bought an expensive portfolio of products its execution. In addition we have developers, network conversations with customers until it becomes almost a troubleshooting and mountaineering. In his personal including a costly collaboration suite of software, experts, etc., all working in the business. Within 90 information provisioning digital platform with the customer at the core. We capacity, Ravi is also a holder of ERP, BI products etc.: however, none was being used days, we assemble the people who will be running the knew that if we could create this, based on easily and economically available several technology patents. properly with most not even deployed. project, write a proposal, accept the proposal, build commodity technology, and wrap it over the legacy portfolio system and its So the first challenge was to build an organization the architecture, and push it to production. I use a records, we could achieve both goals of the strategy. AIR WORKS and connect it. We connected over 45 hangars and modification of several methodologies — the closest digitization growth was not by two or three digits, being Agile or maybe a unified Agile approach. But, FIVE STEPS TO IT ACHIEVEMENT but by approximately four-digit numbers. We also everything is aligned to core business result, its value to In all of this, we evolved five elements of social fabric architecture, implemented an ERP solution which had become non-linear growth. which are: legacy since it had been bought several years earlier. The trick is to quickly identify and create what I call 1. Map and identity; i.e. where you are, which aircraft you are working Everybody told us that it takes years to implement a system of records (this might be the exact opposite on, its location, which office you belong to, and what are your ERP, especially the kind of ERP that we needed. But of the legacy and classical approach to software coordinates etc.; we implemented our own version of an improved ERP implementation) mapping the organization structure 2. Industrial network, sometimes called the IoT (Internet of things) of in three quarters with over 55 different aircraft types and its bare minimum transaction and compliance RFID, M2M, WSN and little bit of SCADA (supervisory control and configured — a normal large airline has a maximum of needs. In this case it was both easy and difficult, as data acquisition): what is your capability, what tools you are working Air Works is India’s largest five or six different types. Today our operations run on when I arrived in Air Works, there had already been with, and the proximity of those tools to that particular problem inside independent aviation MRO and a digital enterprise backbone mostly on elastic cloud. a sizeable investment in IT; but most of the portfolio the aircraft etc.; India’s first EASA certified MRO. The Since our ERP was legacy and the ERP vendor was was either unused or both the IT and user community 3. HR-profiling, how you are recognized in terms of your capabilities, company is certified to maintain 96 not agile enough to partner us in the project, we were exasperated by its poor execution and lack of certification, caliber, and so on; different types of aircraft – ranging created our own modern digital mobile fabric on usability. Also, I was new to aviation, hence needed to 4. Content and searching for it — manuals, designs, transcoding, digital from small, single engine machines the cloud to connect our customers. We wanted to understand its culture and complexity. So IT strategy asset management etc.; to turboprops plus Boeing 737s and introduce transparency for customer to get visibility was a simple matter; first, maximize utilization of the 5. Democratic app-market; i.e. the ability to create your own app to solve Airbus A320s. Air Works includes Air for their investments or portfolio, i.e. a consumption legacy investment and align it to immediate needs then and share. Of course, we have applied certain principles, disciplined Livery, UK which is Europe’s leading report? Customers should also know how to get their second, simultaneously build a platform for the future, guidelines and very strict technology performance specifications, similar independent aircaft painting and aircraft utilization report, to see what we are doing on aligned with non-linear growth ambitions. to the marketplace or app markets of Apple or Microsoft or Android, to re-finishing company and Empire their aircraft and what activity is underway, etc. We As I’ve already said above, execution was the key to balance freedom versus governance. Aviation Group, Dubai which is have many similar examples and case studies ranging success for the strategy. We had to consider how to the Middle East’s largest aircraft from achieving cloud based collaboration in 90 days to make the realization of our strategic objectives possible A LOOK INTO THE FUTURE management services company. app-market foundation. (let alone successful) within the constraints of cash and Hence there is another space emerging in Air Works via this social culture. There was no alternative but to create a culture convergence and its digitization which I call ‘Digital Innovation Space’. BETTER WORKING TOGETHER of the community as a core execution principle. Thus My prediction and bet is that very soon this may become one of the main INTERACTIVE Give us your opinion Projects in Air Works are not done by IT alone. People social and cloud developed organically as key pillars of business lines of Air Works and in years to come may very well be its Click here to post your comment who work at hangars and line stations whether it’s Air Works IT modernization, not because we wanted largest business footprint. an AME (aircraft maintenance engineer), planner, it or the whole world was talking about it. Our vision INTERACTIVE Subscribe here CAMO expert, quality, store inspector, technician, was simple: to create a unique social fabric which aligns “Every act of creation is first an act of destruction” — Pablo Picasso Click here to read all future editions AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | VENDOR JOB CARD | 19 Vendor Job Card How does Swiss-AS do it? Ronald Schaeuffele explains ‘how’ Ronald Schaeuffele, CEO, Swiss AviationSoftware After graduating as a software programmer in 1989, Ronald worked at Crossair, a rapidly expanding regional airline in Switzerland. He joined the technical department and was assigned to program a completely new MRO software. This software – later called AMOS – was 100% tailored to Crossair’s needs. Originally, it was not intended to offer the individualised software to 3rd parties… until Crossair was approached by various airlines in the hope of purchasing AMOS. By sharing the development costs with other aviation companies, the development of AMOS gained momentum, the AMOS team grew, standardising the software and offering professional implementation services. Starting as a lead programmer for AMOS and now CEO of Swiss AviationSoftware, Ronald has been associated with the entire life cycle of the MRO software, from its infancy until today, where AMOS is now one of the top M&E software systems worldwide Aircraft IT: Your name, your job title and the name of the business? tool. One USP of AMOS is certainly the financial Multi Entity and Multi are now glad to kick this development project off. RONALD SCHAEUFFELE: Ronald Schaeuffele, CEO, Swiss Operator functions. The Multi Entity capability allows multiple, financially AviationSoftware Ltd. independent entities to work in one common AMOS environment. The Aircraft IT: In a sentence, how would you summarize what Swiss-AS new ‘Maintenance Program’ structure in AMOS supports the management does for aircraft MRO customers? Aircraft IT: How did Swiss-AS / AMOS get started? of local operator maintenance programs in reference to a centrally RS: Caring for our customers, no matter what size or geographical RS: The company’s success story started in 1989 within Crossair managed master program to facilitate full multi-operator support. location, and understanding their needs, combined with Swiss quality, have (later Swiss International Air Lines, abbreviated to ‘SWISS’) when the been key factors in our success. foundations for AMOS were laid. The software was designed for the Aircraft IT: What has been Swiss-AS’ greatest business achievement to specific needs of the airline and, in 1992, AMOS was sold for the first date, and why? Aircraft IT: What is new on Swiss-AS’ development horizon? time. A few years later, AMOS was standardised which was the starting RS: Our continued success today. AMOS started as a small project RS: As mentioned above we will soon start the development of the AMOS point for the product’s success. designed by a handful of people within the Crossair IT department; MRO Edition. It will contain key features such as a CRM, several financial In 2004, AMOS business activities were transferred from the IT initially intended as a purely internal software solution, AMOS is now functions, facility and hangar planning, material allocation etc. Increasing department of SWISS to the newly founded 100% subsidiary, Swiss one of the leading MRO systems worldwide. The AMOS community numbers of our customers are global players with numerous AOC’s in AviationSoftware (Swiss-AS). Thereafter, being a self-contained company today consists of almost 140 airlines and MRO providers. In addition to different countries. To better support their special requirements we are within a strong network, the AMOS team could fully concentrate on its our Swiss headquarters, Swiss-AS has Business Units in Miami, USA and further streamlining AMOS with regards to latency, data base queries and core business and strengthen the position of AMOS as an industry leading Singapore and a workforce of nearly 150 employees. performance. And last but not least, our newly installed ‘mobile team’ MRO solution in Europe and beyond. is finalizing the first module for AMOSmobile, which will be launched Aircraft IT: What have been Swiss-AS’ disappointments and what have during our AMOS customer conference in November this year. Aircraft IT: What is the guiding business principle that drives Swiss-AS? you learned from them? RS: It has always been one of Swiss-AS’ primary goals to provide RS: On our strategic development roadmap we have a couple of Aircraft IT: What will be the next big thing in MRO Aviation IT? customers with a technologically state-of-the-art software package. Swiss- functionalities that are dedicated to pure MRO providers. With these RS: Actually, we do not see a ‘next big thing’, but rather expect constant AS upholds the values of ‘Swissness’: top-quality, reliability and innovation. additional and/or streamlined functions we intend to bridge the last enhancement and final implementation of currently available technologies: We aim to stay one step ahead of our competitors in terms of business remaining functional gap of AMOS. Although we had addressed this e.g. paperless maintenance has been a big topic for some years now, however functions as well as technological innovation and want to be regarded as development project earlier, priorities have shifted and the special MRO only a fraction of today’s airlines have banished paper from the shop floor, a reliable partner on which the AMOS community can depend, not only functions are not yet available to their full extent. With our core business etc. There are many hypes in the industry — some short-lived others more today but also in ten or 20 years. (airlines) we had been very successful in recent years and therefore long-lasting. From our point of view, new technologies, which would bring had to adjust the development focus from MRO to functions that are considerable added value to companies, will only be implemented if cultural Aircraft IT: What has been Swiss-AS’ greatest IT achievement to date, more of interest to the AMOS community, such as financial multi entity and technological thresholds can be overcome and customers see a real and why? capabilities, advanced planning functions etc. return on investment that justifies the technological innovation. RS: AMOS has always been based on advanced technology. Our IT Now that these rather ‘airline minded’ developments have been finalized, expertise has enabled us to take the right technological decisions during we will finally dedicate our R&D resources to pure MRO functions. Aircraft IT: What do you want your customers to say about Swiss-AS the last two decades. With AMOS written in pure JAVA, we have chosen a According to the current schedule, we expect to have the ‘AMOS MRO / AMOS? future-proof programming language. To assist connectivity between AMOS Edition’ finalized by the end of 2016. Although this shifting of priorities RS: AMOS — technicians’ first choice! and third party applications, which is a real benefit for highly integrated had owed much to our success in the core business, we are (and have system environments, AMOS has the ‘Adaptive Integration Manager’ always been) committed to make AMOS fit for pure MRO providers; so AircraftIT: Ronald Schaeuffele, thank you for your time. Interested in IT systems for Flight Operations? Click here to read AircraftIT Operations eJournal.
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Click here to subscribe for free now to reserve your copy Contact us for further details visit: www.aircraftIT.com, email: [email protected] or call +44 1403 230 700 or +44 1273 454 235 AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 21
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M&E / MRO IT Digital Aviation MRO / M&E Masterclass Point Solutions Webinar: Prepare for the future of MRO DIGITAL The On-Demand Webinars you’ll need to (including Mobility; Wearables; IoT; Augmented choose the right solution for you Reality; Data Migration; Big-Data Analytics; AVIATION MRO PARTNER n the last edition, the On-Demand Webinar Focus, Inventory Optimization; and more...) We bring digitalization to realize multiplier Ilooked at full end-to-end MRO / M&E IT Solutions. This time we are looking at M&E / MRO IT solutions that can stand alone or link to a full end-to-end system to provide effect in Aviation MRO business greater value and drive further efficiencies. These include: Data Analytics; Digital Technical Records Management; Technical Publication Management; Maintenance Planning; engine Overhaul Solutions; Materials Management; and lots more… So use the recordings of past webinars to review the entire aviation MRO / M&E IT market and find exactly what you need. Click on any webinar opposite Data Migration and you’ll be taken right to the Webinar information page & Testing for that On-Demand Webinar. View as many On-Demand Mobility Integration & Wearables Webinars as you need in order to cover all of the points you have identified as key to selecting the right MRO / M&E IT solutions for your operation. Inventory Optimization HOW IT WORKS • Every two weeks an industry leading IT Vendor hosts a live, 1 hour long, Software Demonstration / Masterclass Webinar showcasing their solutions via the Aircraft IT website. • Each Webinar is recorded and then posted back up online for users to view. MRO Business Process • The comprehensive Aircraft IT Webinar recordings library Services allows airlines and operators the chance to view full overviews Analytics of all the leading MRO / M&E IT Solutions on the market from Data Warehouse the comfort of their own home or desk at a convenient time & BI Tools of their choosing. Hexaware’s Digital MRO Suite • Simply use the search functions at the On-Demand Webinar page to refine your search, pinpoint the webinars relevant to your needs and register to view your preferred sessions. SESSION OVERVIEW Hexaware is your IT partner for end-to-end digital transformation QR Code Register to view this Webinar with the digital aviation MRO / services to the MRO industry. Hexaware’s MRO IT services are THE WEBINAR FORMAT M&E experts from Hexaware as they take you on a tour of the part of Global Travel and Transportation practice with over 2000+ So, for instance, when you’re researching the MRO / M&E latest digital technology advances and show you how airlines, IT market, it’s all there, making it easy to review the best aircraft operators and MROs can leverage these developments consultants working closely with world's leading travel and solutions in the market, using the ‘Category’ search to find to drive huge increases in efficiency with lower costs transportation customers. Catering to 3 out of Top 10 airlines in the webinar recordings from leading MRO / M&E IT solutions maintaining their aircraft or parts. The new technology you’ll world, Hexaware is one of the fastest growing IT services vendors. Just select, the solution category that best matches see includes: Mobility, Wearables, IoT, Augmented Reality, contact: [email protected] organizations with key focus on Travel & Transportation Industry, your requirements, to help focus on exactly what you’re Big-Data Analytics, Data Migration, Inventory Optimization and www.hexaware.com looking for. The helpful Webinar format means you don’t just more. During the Webinar you see how these technologies and had crossed revenues of USD 422 Mn for Financial year 2014 learn what solutions do but also how to use them and apply are ready to take aviation MRO into a digital and paperless them to different challenges and opportunities. The entire future and how airlines, aircraft operators and MROs can use MRO / M&E IT solutions market on your screen: easy to use these new tools now to gain the…(Read more here). and wholly aligned to your requirements
INTERACTIVE INTERACTIVE Click to see all On-Demand Webinars Click here to view full On-Demand Webinar Details 22 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
21ST MAY 2015 7TH MAY 2015
Aircraft IT MRO Paperless Aircraft Technical Publications Aviation Data Archiving Software and Document Management Software demonstration on-demand Webinar (including demonstration Webinar (including Manuals, eJournal: retiring legacy / under-performing applications; Library, iPad & Surface Demonstration; Subscribe for FREE data storage / warehousing; data migration). e-signatures; Remote Access; and Offline). Two simple ways to guarantee you receive all future editions of Aircraft IT MRO 1. FILL IN OUR ONLINE SUBSCRIPTION FORM – it only takes a few moments. By filling in the subscription form you will also receive alerts regarding the latest live MRO Software Demonstration Webinars and you can also take part in all the interactive features at the Aircraft IT website. SESSION OVERVIEW SESSION OVERVIEW 2. DOWNLOAD THE FREE AIRCRAFT IT APP – Search ‘Aircraft Register to view this on-demand Webinar for an excellent Register to view this On-Demand Webinar and join the AviIT chance to discover the unique and ground-breaking aviation ‘Tech Docs Management experts’ for an as live demonstration IT’ in the App store or click here for full information. data / application archiving solution InfoArchive from of their industry leading paperless and mobile Technical Flatirons. During the Webinar Flatirons experts introduce Library Management platform: eMan. You will see how you to InfoArchive and how the solution can be easily used eMan provides effective central management for all M&E to: store the data from multiple legacy or under-performing publications / documents; easy version control; paperless aviation software applications allowing them to be shut down; task-based e-signatures for engineers and offline and quickly search through and find key archived data; facilitate remote access so engineers can access their key up-to-date easy data migration between systems or into new systems. documents and publications at any location available via any The Webinar includes two sections. First, an overview of IT platform including iPad and Surface Pro 3 tablet devices. InfoArchive; second, a live demonstration of the system using You’ll also walk through the system, as used by leading MROs, data from a large airline user… (Read more here). airlines and operators such as… (Read more here).
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30TH APRIL 2015 19TH MARCH 2015 INTERACTIVE Click here for full product details
Electronic Logbook (ETL) and Paperless Aircraft Engine Overhaul Software demonstration Maintenance Software Demonstration Webinar on-demand Webinar (including Corporate (including demonstrations of efbTechLogs, Performance Management). Mobile Mechanic, and Mobile Inventory).
IDMR’s Technical Documentation Management System, InForm, has been designed to play a central role in the long-term survival and proliferation of technical documentation. InForm, written from the ground up as an airline document management system, will allow you to author and maintain virtually any document. Technical Documentation Management is now on aviation executives agenda’s worldwide. Technical documents are the primary source of aircraft, engine, and component reference InFormation which are constantly changing. On-going revision’s and updates by manufacturers, vendors and airline personnel add more complexity in controlling these documents. Failing to follow manufactures, vendors, and regulatory agencies approved maintenance repair and overhaul procedures can result in poor quality control or worse non- compliance fines. Without a centralized approach to Technical Documentation Management, these important documents are usually stored in multiple places, version control is lacking and in many SESSION OVERVIEW SESSION OVERVIEW cases different automated tools are used Register to view this On-Demand Webinar to view an as live Register to view this On-Demand Webinar (recorded 19th to create and maintain record keeping, demonstration of the industry’s leading Engine Overhaul March 2015) and join ULTRAMAIN Systems for an as live perpetuating a process that is extremely time Software Solution: IFS Applications - including an exclusive software demonstration of their latest ground-breaking and consuming and in most cases inaccurate. look at the Corporate Performance Management solution popular paperless airline, aircraft operator & MRO solutions, InForm offers a Technical Document as used by Emirates to manage their business processes including efbTechLogs, Mobile Mechanic, and Mobile Management Solution that provides a single and strategy for each Engine Overhaul. The Webinar begins Inventory. During the Webinar you see ULTRAMAIN software repository for storing electronic documents with a brief high-level overview of what modules the IFS used by airlines and MROs across the world fully replaces received from outside sources such as manufactures, vendors, and internal personal. Applications solutions contain. Next, following the processes paper technical logs, task cards and other forms, and can already used by IFS customer airlines and MROs across the transform your organization into a fully paperless operation. IDMR offers airlines, manufactures and third- DOCUMENTS…MANAGED. world, you are taken on an as live demonstration tour of IFS The Webinar begins with the ULTRAMAIN experts outlining party maintenance providers the industry’s Applications and learn how the software can fully manage the their extensive product range and discussing how their most technically advanced, web centric, fully www.idmr-solutions.com Engine Overhaul process. (Read more here). industry-leading paperless… (Read more here). customizable, easy-to-use, all encompassing, mission critical and affordable suite of Technical [email protected] Documentation Management solutions. Tel: +1 888 675 4527 INTERACTIVE INTERACTIVE Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details 24 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
INTERACTIVE Click here for Airshow details 13TH NOVEMBER 2014 10TH APRIL 2014
Mobile Aircraft Maintenance software Paperless end-to-end Aircraft Maintenance demonstration and masterclass Webinar (including Task / Job Cards, e-signatures, recording: Enabling the Mobile Workforce to EOs, Mobile, Scheduling) Software Demo & increase aircraft utilization. Masterclass Webinar.
SESSION OVERVIEW SESSION OVERVIEW Sign-up to view this Webinar recording (recorded 13th Register to view this Webinar Recording and join the experts November 2014) and join the experts at Flatirons Solutions at IDMR Solutions as they walk you through a Paperless as they walk you through a Paperless and Mobile Aircraft end-to-end Aircraft Maintenance process. Using a case Maintenance process, currently used by airlines such as study of Columbia Helicopters (an aircraft operator and American Airlines. Using live demonstrations of the powerful MRO shop), who have gone paperless in their hangars, and Flatirons’ CORENA Pinpoint Mobile solution as a guide you see as live demonstrations of the powerful InForm Document how airlines, Operators and MROs of all sizes can benefit from Management Software System you will see a guide to a paperless and Mobile aircraft maintenance environment creating a paperless maintenance process, including: including delivering key content and technical publications generating Electronic Task / Job Cards, EOs, E-Signatures, to line and base maintenance mechanics via mobile devices Mobile Maintenance, raising Non-Routines, Generating and how electronic task cards and e-signatures are set to Work Orders / Packs, MRO/M&E System Integration. revolutionize the industry. (Read more here). (Read more here).
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23RD JANUARY 2014 12TH SEPTEMBER 2013 INTERACTIVE Click here for full product details
Digital Aircraft Technical Records Masterclass Webinar (including software demonstration) Live Boeing Mobile Maintenance iPad recording Application Demonstration Webinar
SESSION OVERVIEW SESSION OVERVIEW Sign up to view this Webinar and join Aircraft Data Systems Register to view this Webinar Recording and join Boeing (ADS) for a digital technical records masterclass. During the for an as live demonstration of their exciting new Mobile Webinar recording, you’ll see an as live demonstration of Maintenance Applications for iPad and iPhone. The Webinar the ADS Technical Records Manager system (ADSTRM) and video will show you how these new applications give learn how you can easily manage your technical records and mechanics access to the information they need to resolve entire maintenance documentation library in an electronic maintenance issues plane-side or on the go, in close format. You will see how to establish an electronic Technical collaboration with maintenance and engineering teams Records library including Capturing/Scanning, Indexing, Dirty based elsewhere. You will see how they boost maintenance Finger Print Input, Fleet Tech Records Management, Search efficiency, improve aircraft utilization, and reduce operational Capabilities, Tech Records Statuses Export and how to link the costs. During the Webinar, the Boeing experts will walk you software to other MRO/M&E… (Read more here) through an as live iPad demonstrations of their three new products: Toolbox Mobile Library… (Read more here)
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Drinking from the Fire Hose – Modern aircraft and big data Paul Saunders, Global Product Manager, Flatirons Solutions and John Knolla, Manager, Product Support Engineering, LMI Aerospace set out how airlines, operators and MROs can best use the stream of sophisticated information delivered from big data AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | WHITE PAPER: FLATIRONS AND LMI | 27
Perhaps it will help to consider a real life example to illustrate what might bear). The same applies with the app ecosystem that, in reality, is a delight really be important for our purposes and where we are today with technology. because everything is aligned with seamless and magical integration. A product manager spends 20% of their It comes from a background and experience in the world of running from We can create a similar scenario in our world of aircraft maintenance. time thinking up new ideas and 80% of which there are two scenarios to share that illustrate the real complexity that It all boils down to two things: we rely on highly trained individuals; we all encounter from time to time and one very good way to handle it. we also rely on magical and seamless integration not only between our their time convincing others that those technologies but also within our virtual network… and, properly executed, THE RISK OF INFORMATION OVERLOAD AND the outcome is fantastic. So, let’s have a look at some common themes that ideas are right for what they want to do. THE TYRANNY OF CHOICE we see every day with our customers and some of the challenges that they A running equipment shop has all the potential to be the retail experience can come across. from hell; it’s a dazzling world of different shoes with different types of SCIENCE FICTION INSPIRES TECHNOLOGY FACTS cushioning, different support, different grip… there are so many choices SKILLS VERSUS AUTOMATION OR SKILLS LEVERAGING Those of us who grew up in the seventies and eighties were not short of that it’s like Starbucks but even more complicated. Also, if you’re a AUTOMATION? inspiration for thinking up ideas. Whether it was hover-boards in ‘Back technology geek, there is a stack of apps to help you work out how fast It is not exclusive to aerospace to face the challenge of a skills gap. Like to the Future’, talking cars in ‘Knight Rider’ or other cinema and television you’re running, how far you are from your optimal weight, how much many industries, we are struggling to attract and retain the best possible icons, there was no shortage of inspirational science fiction devices. However, further you have to run before you can eat that Danish for breakfast… people for our industry, and to train them so that they can be up to speed while the ideas might have been ‘fiction’, the possibilities in the ‘science’ a plethora of information. Apple’s Health Kit software even allows you and at optimum proficiency and efficiency as quickly as possible. As a inspired a lot of people who later went on to have their own ideas that could to acquire, integrate and track more parameters from wearables and consequence some people look to automation to simplify the tasks we be applied in the real world. In that sense, science fiction has actually helped connected devices to help medical professionals diagnose or predict undertake and even to deskill the people we use to complete those tasks. us reach the point of technology development where we are today. conditions or ailments. We are surrounded by the elements of a very There have been a number of studies in the area of autonomy, including Of course, it’s fantastic that we have all this ‘stuff’ but the real question to sophisticated world with loads of choice and loads of complexity usually driverless cars, which are one thing; but the idea of a pilotless airplane is ask now is, ‘does anybody need this stuff?’ or, more specifically, ‘do we and manifesting as an overload of information; potentially a really complicated something about which we are probably more nervous. Pilotless drones our clients need this stuff?’ For instance, hover boards do now exist and world. However, in reality, when it comes to using the retail experience exist today, but we’re a long way from being culturally prepared to use the they’re great (check-out the Lexus Hoverboard here): so, couldn’t we equip and the app ecosystem they can easily be marshaled to meet your exact same technology to carry passengers. In a similar vein, while we might all of our line engineers with them to get around airports more quickly requirements. not totally foresee the idea of removing the people from the line station and efficiently? OK, perhaps that isn’t a very good idea: that’s why some If the shoe retailer is of the traditional kind with a good knowledge of his or taking people away from maintenance activities, we might, perhaps, people are tasked to try and make sense of the many excellent ideas that are products and the uses to which they’ll be applied, it will make your choice consider the possibility of deploying those people in a different and more around; to consider what might be useful and what could deliver a return easier and better informed thanks to the combination of skills (the retailer) economic manner. There are already use cases today which don’t so on any investment made in it. and integration (the store’s ability to bring many vendor’s products to much de-skill the work at the line station but are more about helping the
INTERACTIVE Click here for full product details
UNTIMELY INFORMATION Struggling to get accurate, _ _ AND DELAYS COST THE _ _ real--me informaaon to the field _ _ and curious how to solve the problem? AIRLINE INDUSTRY _
$5 BILLION ANNUALLY! ______Request a demo and see how Flaarons _ _ _ _ Fleet Soluuon can give your mechanics access to all maintenance documentaaon REAL TIME CONTENT AT at the point of performance THE POINT OF PERFORMANCE INCREASES DISPATCH RATES AND PUNCTUALITY w w w . F l a a r o n s S o l u u o n s . c o m w w w . C o r e n a . c o m 28 | WHITE PAPER: FLATIRONS AND LMI | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
proprietary systems: it requires a wider network of information and systems. Big data is about joining many data sources together and using decision support systems, business intelligences and data science to extract meaningful conclusions from an aggregation of data and content sources. It requires not just an aggregation of operator and OEM data, but the inclusion of external and consumer data sources such as economic, geographic and meteorological data. To do so requires a element of openness, the desire and ability to share data and most of all, the removal of virtual firewalls and barriers from the networks of all stakeholders involved. MOBILITY AND WEARABLE TECHNOLOGY One other issue currently at the forefront of aviation IT minds is mobility. But mobility today has moved on from people struggling to build a business case based on a single use case to much more enterprise-wide initiatives, embracing the whole notion of taking advantage of paperless maintenance. For that to work, everybody really needs to embrace the idea that mobility is about getting the right information to the right people at the right time. All the questions about ‘which platform’, ‘which content’, ‘which device’ no longer really matter; as a vendor, a user or an IT provider, you need to be prepared to deliver whatever content users need to whichever platform they want to use it on and on any device; whether that be laptops, tablets, phones or wearables. And talking about wearables, while they might not yet have been the big hit that some predicted them to be, there are some interesting use cases such as Virgin Atlantic announcing that they would start testing out smart glasses. Also, the Apple Watch is on the market and while we probably won’t be putting them on engineers any time soon, firms like Ramco have been conducting trials with wrist wearables. However, the less attractive thing about those devices is their limited screen size, which would require businesses to redevelop their content or user interfaces in order for them to be able to be used with very small devices. What might be potentially more interesting is the next generation of head wearables offering totally immersive options for communication which could lead to a further leap in user experience and user interface. But, whichever form factor we are considering, to take advantage of them we need to be able to take advantage of those same virtual and physical networks already referred to above. better skilled people to work sensibly; allowing them to take advantage of in presentation. We’re already seeing our customers demanding that sort of things like drones for inspection or use augmented reality to help with the treatment for content so that it can be used in a ‘bite-size’ form. NEW STUFF NEEDS NEW THINKING TO DELIVER REAL VALUE deskilling of some tasks. All of that poses some interesting challenges from What all of this (above) amounts to is that we have plenty of new stuff the training point of view. What we are looking to do is to squeeze as much WALLS DON’T HELP WITH INTEGRATION OR BIG DATA — new technology, new applications, etc. — there’s no shortage of toys, out of our resources as we can while bearing in mind that skilled people are On the integration side of things, the marriage of data and networks can be applications or software to choose from. That creates a problem for some of a finite resource. complex. However, technology is no longer a barrier in terms of preventing us inasmuch as we have to be able to go out and evaluate what these things Notwithstanding any of that, there is a training challenge: how do we virtual and physical networks from talking to each other. Nevertheless, the can do, how that can be of benefit or use to our customers and then we engage engineering trainees with training content that is so different thing that really frustrates about us as an industry is that we seem intent on have to put together a proposal and actual deliverable that takes account of from the media and learning curriculums to which they have become putting virtual firewalls or barriers in place, which prevent us from making all that. accustomed in recent years. In the media world there is a phenomenon best use of these integrated systems. We should be enjoying a ‘magical and There’s also no shortage of consultants, people who talk about the various known as ‘the Buzzfeed-ification of content’. This is where news and seamless’ integration between systems and stakeholders and we shouldn’t challenges created by all of this stuff and how it works together (or not, as entertainment content is divided into bite-size, easily digested viral be prepared to accept anything less than that; both in terms of systems and the case may be). While it’s true that each idea or device works individually chunks. It is ever more common to see top ten lists in serious media in stakeholder integration. This is why we have industry data exchange standards in isolation, we need networks in order for it to work for us where we order to compete for attention with the next generation media outlets that and where we deviate from these standards…when we put firewalls in place, need it. Not just physical networks; we need networks of applications and consumers are turning to for their updates. Training content is heading in we prevent technology from doing what it’s designed to do. hardware that actually talk to each other, from the aircraft right down to the same direction. How long will it be before we see legacy type training Now, what about big data? It’s one of those buzzwords that people the shop floor. And there are other networks that we haven’t covered in curriculums re-platformed into a top-ten list of things line engineers say often incorrectly use when they’ve put a couple of systems together and detail such as the processes and procedures that drive the people in our about base maintenance guys? It won’t be quite like that, of course, but it think that they now have ‘big data’. However, in order really to embrace organizations and the things they do, like moving an aircraft into the might be content in that style, which is very concise, compact and informal the notion of big data requires that this integration is not just between maintenance hangar and moving the right people and materials to meet it. AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | WHITE PAPER: FLATIRONS AND LMI | 29
The network is more than a physical or a virtual element, it really is the sum total of how businesses operate. The challenge arising from all this is to drive us towards integration PAUL SAUNDERS through standards that help us do our jobs and to devise a single network for our business Paul is a technology specialist who has been from front to back. The problem is building that commitment within management, starting at working in aviation IT since 1998 with expertise the highest levels, then building a seamless integration across the enterprise: getting everybody in software design and mobility, having involved can be a daunting task; that’s the real challenge. worked on apps used by pilots and engineers. In the adoption of emerging technology in aerospace, particularly mobility, Paul is a visionary and geek. He “… to drive us towards integration through standards joined the TechSight/X team in 2013 where he serves as internet of things wearables 2.0 a global product manager spearheading flight operations, diagnostics apple watch that help us do our jobs and to devise a single network engineering services and mobile solutions. prognostics hololens occulus rift for our business from front to back.” FLATIRONS SOLUTIONS Flatirons provides consulting, STABILITY FROM TECHNOLOGY, BUSINESS CHALLENGE AND technology, and outsourcing CULTURE CHANGE for content lifecycle So, when we look at how we go about this, it can be likened to getting the management (CLM). For more than 20 years, Flatirons legs on a stool to make it stable. The first leg of this stool is the technical has served global Fortune 1000 customers in aerospace, challenge which has been largely resolved with the applications, software automotive, electronics, financial services, government, and hardware available to us today. These have been around for quite a few healthcare, and publishing. The business’s customer phablets years and there is a lot of choice. engagements help organizations efficiently deliver the ubiquitous networks crowd sourced content The second leg of our stool is the business challenge and this is actually right information, at the right time, to the right people by tougher to overcome. It’s where we have to be able to sell management on leveraging structured content and digital media – Turning mobility 2.0 big data the specific approach that is needed to facilitate better inter- and intra- Content into Knowledge®. augmented reality virtual reality millennial friendly content organizational integration and to demonstrate a return on investment. The content reuse 20/80 rule from the top of the article applies here with 20% of effort taken JOHN L. KNOLLA social content up developing the proposal and 80% taken up convincing the customer John Knolla has 20 years technical and (or management) that this is the correct approach for them. The advantage management experience at companies such that can be achieved through this process is that you get to know each as Hawker-Beechcraft Corporation, Eclipse everybody loves new stuff other and can forge new business relationships based on dealing with a Aviation, Dassault FalconJet, ITT, and BAE common challenge. And common challenges may extend outside of your Systems. He holds a Commercial Pilot’s organization’s walls, even to partner and competitor organizations. Creating License and has served on ATA working groups and seamless integration of knowledge and process may even lead to the the FAA/industry panel determining the certification, phenomenon known as ‘co-opertition’, being able to justify collaborating with airworthiness and operational use of EFBs. John is a internet of things wearables 2.0 a competitor in order to ultimately serve the customer’s need. thought leader on the potential that modern standards, diagnostics apple watch The third leg on the stool is the cultural challenge. It’s not just a case of technology and applications promise to assist OEMs, Tier 1 prognostics hololens convincing management, it’s convincing everybody else in the enterprise and 2 Suppliers and Operators to get the most out of new occulus rift not only that they need to be involved but also that it will be in their and legacy platforms. interest to be involved in the change process. This is the big challenge of change management; to get people to move away from practices that are LMI AEROSPACE familiar and comfortable, even if they are fundamentally flawed. But as LMI Aerospace, Inc. is a leading technologies continue to make new models of interaction possible, there supplier of structural assemblies, is a challenge not only to get people to recognize the possibility of change, kits and components, and a but also to achieve that in a way that will supports the long-term success provider of design engineering services to the commercial, of the business. business and regional, and defense aerospace markets. phablets LMI fabricates, machines, finishes, kits, and assembles crowd sourced content ubiquitous networks DATA THAT IS MANAGED IS DATA THAT CAN BE USED machined and formed close tolerance aluminum, It might sound like a recursive cliché but it is nonetheless true that, ‘in specialty alloy, and composite components. LMI also mobility 2.0 big data order to work together we all need to work together’. It means that we have provides engineering and program management services, augmented reality to have the technology to work together, the processes to work together supporting aircraft product lifecycles from design to fleet virtual reality millennial friendly content content reuse and the will to work together. As we create these next generation tools to support via complete turnkey engineering solutions. social content facilitate a magical and seamless integration across functional groups and to coordinate the technology, the business, and culture actors, change will INTERACTIVE Give us your opinion happen. We will find — albeit gradually — that someday soon, instead Click here to post your comment of trying to drink from the fire hose, we’ll be able to direct every piece of this stuff cannot work without networks that data to the places and people where it can be most usefully applied in INTERACTIVE Subscribe here achieving the business’s objectives. Click here to read all future editions 30 | WEBINARS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
ON DEMAND WEBINARS: SEARCH THROUGH AND VIEW RECORDINGS OF 50+ ON DEMAND WEBINARS Build your own MRO Software Demonstration Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO Software Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx. This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from major IT Vendors, including: Boeing, Commsoft, TRAX, Swiss-AS (AMOS), Rusada, Mxi Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m), AV-BASE Systems, AviIT, plus more. An outline of four recent Webinar Recordings can be seen below:
Digital Aviation MRO / M&E Mxi Maintenix Aviation Masterclass Webinar: Prepare Maintenance Management for the future of MRO (including Software Demonstration Webinar; Mobility; Wearables; IoT; Powering Maintenance Excellence: Augmented Reality; Data Quality, Visibility and Predictability Migration; Big-Data Analytics; with Modern Maintenance Inventory Optimization; and Management Software more...). 18th June 2015 23rd July 2015
n SESSION OVERVIEW n SESSION OVERVIEW Register to view this On-Demand Register to view this Webinar with the Webinar (recorded 18th June 2015) for an digital aviation MRO / M&E experts from excellent chance to view a full overview Hexaware as they take you on a tour of and as live demonstration of one of the the latest digital technology advances industry’s leading aviation maintenance and show you how airlines, aircraft management software solutions: Maintenix operators and MROs can leverage these from Mxi Technologies. During the developments to drive huge increases in Webinar you see how Maintenix provides efficiency with lower costs maintaining the sophisticated IT tools needed by their aircraft or parts. The new technology airlines, operators, OEMs and MROs of you’ll see includes: Mobility, Wearables, all sizes to successfully manage their IoT, Augmented Reality, Big-Data Analytics, maintenance, engineering and logistics Data Migration, Inventory Optimization requirements and fulfill demanding and more. During the Webinar you see airworthiness standards. The Webinar how these technologies are ready to take shows you how a sophisticated aircraft aviation MRO into a digital and paperless maintenance management solution future and how airlines, aircraft operators functions and how it can assist airlines, and MROs can use these new tools now operators, MROs, OEMs, to lower costs to gain the greatest advantage possible and increase efficiency; or compare the today. (Read more here) Maintenix…(Read more here)
INTERACTIVE Click here to view INTERACTIVE Click here to view full On-Demand Webinar details full On-Demand Webinar details AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | WEBINARS | 31
About the Live Software Demonstration Webinar Recordings How it works: Whether you missed them the first time around, need to refresh your understanding of available systems • Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx before making a key decision or if you are building a reference portfolio of relevant knowledge, these • Use the scroll option or view the details of the latest recorded sessions on the right and select a past webinar recordings will add vital market intelligence to your established professional skills. They’ll Webinar recording you would like to view. improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll • Next click ‘Register for Recording’ and enter your details. gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 • Once approved the video file will appear in your Member’s Area at the Aircraft IT website. hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software • You can then view the Webinar recording as many times as you wish, share it with your colleagues and solution demonstrated. retain it as part of your own market intelligence reference library.
New On-Demand Webinar Electronic TechLog (ETL) Software Search Engine Demonstration Webinar [inc: Pilot, Aircraft IT makes searching Cabin & Mechanic walk-through for past webinars a richer Demonstration; M&E Software experience. Integration]. 30th July 2015
n SESSION OVERVIEW n OVERVIEW Register to view this Webinar for a first Success comes at a price. Aircraft IT look at the Electronic TechLog (ETL) Webinars have proved popular for vendors software solution: CROSSMOS - developed and readers alike with more than 108 past by CrossConsense and compatible for all webinars on leading aircraft IT solutions airlines and aircraft operators using any now available, and more to come. That’s M&E system or as a standalone application. the success. But with so many webinars to With increasing numbers of airlines choose from, finding the ones that address and aircraft operators moving towards any reader’s specific brief is a challenge paperless operations, one essential step in itself. That’s the price. So we’ve greatly in the change-over is to replace airlines’ enhanced your webinar search experience paper technical log with an electronic and with the useful ‘past webinar’ search facility. paperless system - the ETL. During the Whether it’s MRO or Operations, you can Webinar the CrossConsense experts will search by ‘Webinar Name’, by ‘Vendor’ or by show you how CROSSMOS ETL achieves category. Finding the right information for this process and can be configured for any you is easier than ever. operation or setup scenarios from retro-fit to built-in, from EFB integration to a standalone application. (Read more here)
INTERACTIVE Click here to view INTERACTIVE full On-Demand Webinar details Click here to view all On-Demand Webinars 32 | WEBINARS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
Upcoming Live Software Demonstration Webinars at www.aircraftit.com this September Sign up to free live online software demonstrations for a perfect introduction to the world’s leading MRO Software vendors and to learn how they can assist and add value to your operations. This September will bring a great opportunity for readers to attend programs covering the latest developments in M&E/MRO software solutions. To find out more about what solutions are available, what they bring to M&E/MRO, what developments have added value to MRO IT and how to prepare for a modern system, you’ll save a great deal of time and gain a lot of what you’ll need to know to inform a good decision by simply attending these informative webinars with leading software solution providers. And remember that if you miss a webinar or are reading this after the live webinar has run, you can still access all of the benefits through a recording of the event – go to www.aircraftit.com/MRO/Webinars/Past.aspx for how to do that. LIVE BOEING TOOLBOX RECORDS MODULE LIVE TRAX M&E / MRO SOFTWARE DEMONSTRATION DEMONSTRATION WEBINAR: HOW TO UNLOCK FUTURE WEBINAR (INCLUDING MOBILE SOLUTIONS; LATEST EFFICIENCY WITH DIGITAL DOCUMENT MANAGEMENT DEVELOPMENTS & UPGRADES; PAPERLESS M&E)
n SESSION 1: 10th September 2015 plus mobile applications. You will see how toolbox boosts n SESSION 1: 24th September 2015 06:30 GMT/UTC maintenance efficiency, improves aircraft utilization, and 06:30 GMT/UTC n reduces operational costs. Importantly, you will then see an n SESSION 2: 10th September 2015 exclusive first look at Boeing’s new Toolbox Records module. SESSION 2: 24th September 2015 14:30 GMT/UTC 14:30 GMT/UTC n DURATION: 1 hour plus Q&A. n HOW TO SIGN UP FOR THE WEBINAR n DURATION: 1 hour plus Q&A. Click on the interactive link below then select the ‘Register for Webinar’ link, select your preferred Webinar Session and enter your details. Full instructions on how to access n WEBINAR OVERVIEW the Webinar will be emailed to you. If you can’t attend the Register to attend this Webinar and join the experts live Webinar Sessions, sign up anyway and you will receive from Boeing for an overview of the company’s popular immediate access to the Webinar recording as soon as it is Maintenance Performance Toolbox software solution as used loaded to the Aircraft IT Website. by over 120 airlines worldwide. During the Webinar you will first be taken on a tour of Maintenance Performance Toolbox INTERACTIVE Join the free webinar focusing on its capabilities, the latest developments and improvements, and the modules that make up the system; Click here to view full details and sign up for this webinar
n WEBINAR OVERVIEW Register to attend this Webinar for an excellent chance to view a live demonstration of one of the industry’s leading M&E / MRO software solutions: TRAX, as used by over 140 customers worldwide of all sizes. Trax is a modular, comprehensive, fully integrated software solution and as you shall see during the Webinar, successfully manages the maintenance, engineering n HOW TO SIGN UP FOR THE WEBINAR and logistics requirements of airlines and MRO providers by Click on the ‘Register for Webinar’ link, select your preferred fulfilling airworthiness standards. Webinar Session and enter your details. Full instructions on The Webinar will begin with the Trax experts providing how to access the Webinar will be emailed to you. a high-level tour of the different modules and the rich If you can’t attend the live Webinar Sessions, sign up functionality the Trax Maintenance software provides anyway and you will receive immediate access to the Webinar including: Engineering, Fleet Management, Planning, recording as soon as it is loaded to the Aircraft IT Website. Inventory, Technical Records, Library, Quality Assurance & Production. You see how the different modules seamlessly integrate and share key data to drive improvements in operational efficiency and lower costs throughout the airline INTERACTIVE Join the free webinar or MRO. Click here to view full details and sign up for this webinar AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | PAUL SAUNDERS | 33
How I see IT Publish, not pass-through: the innovation opportunity for MROs Paul Saunders, Solution Manager, Flatirons Solutions writes…
– paper-based or digital, PDF or HTML – rather than manage the • Improved process automation through tighter integration with the information or its delivery internally in any meaningful way. But with customer’s enterprise using flexible web service integrations, including: technical information increasingly integral to aircraft, the need to • Maintenance technical publishing platforms used to share manage content in both structured and unstructured forms, and to relevant maintenance manual and job card content; be able to reflect updates to reflect proprietary MRO best practices, is • MRO and maintenance planning programs used to share details more critical to success than ever before. on aircraft maintenance histories or planned maintenance work; • ERP and finance systems used to authorize or invoice for work STANDARDIZED VIEWERS, AUTHORING TOOLS, performed. AND PROCESSES BRING BENEFITS AND IMPROVED • Ability to cultivate proprietary best practices aimed at delivering a AN INDUSTRY DEFINED BY AGGRESSIVE COST COMPETITIVENESS differentiating level of service through the ability to reflect content CONTROL HAS UNDERSPENT ON INFORMATION However, independent MROs have new reasons to consider investing revisions internally to quickly capture and formalize new insights MANAGEMENT in more robust infrastructure for management of aviation technical from the field for improved competitive position. The business of aircraft maintenance, repair, and overhaul is one that, information, and for allocating staff resources to its upkeep and by its very nature, pushes the limits of economic efficiency, safety, and administration. REPLACING A LIGHT TOUCH WITH TIGHT CONTROL regulatory compliance. Independent MROs, who are often tasked with Some of the benefits and change catalysts that have surfaced in Changes in the makeup of today’s MRO ecosystem, including new working with a large number of customer operators, must become recent years thanks to changes to the aviation ecosystem include: generation eEnabled aircraft and a growing field of competitors adept at leveraging content, tools, and processes that often originate • Improved ability to respond to competitive pressures from OEM from OEM and Operator organizations, mean that it is time for outside their organizations – and to do it in a safe, economical, and and Operator MROs who often have systems to capture and independent MROs to reconsider the value of some investments in repeatable manner. Doing this on a global scale with thousands of reflect best practices in their maintenance technical information. technical information management. aircraft maintenance technicians and scores of customers using a wide • End user productivity and training efficiencies possible through By investing in a technical information management infrastructure range of technical information management tools is the challenge adoption of a single, standardized solution for capturing, viewing, capable of accepting externally authored content while also providing facing the largest independent MROs today. and signing off on maintenance documents regardless of their much-needed capabilities to standardize the presentation of content For training or technical publishing departments supporting source. across customers and fleets for shorter training times and higher engineering teams in the field, this need for agility and flexibility has • Flexibility with regard content formats, specifications, and issues productivity; plus, by adding proprietary revisions aimed at enhanced often meant a ‘lean and mean’ approach to information management, used by next generation aircraft programs including the Boeing safety, productivity and efficiency, MROs can provide a differentiating level and a reluctance to add any authoring or revision management 787 Dreamliner and Airbus A350 as well as iSpec 2200 and of service and help continue the rapid growth that has helped propel the overhead to content that is the primary responsibility of customer unstructured fleets. industry into prominence in recent years…. Or at least, that’s how I see IT. operators. In place of authoring tools and processes MROs needed • Integration options for eEnabled and smart assets and their INTERACTIVE Have your say… flexible mechanisms to distribute customer managed technical associated fault code information, which can be used to assemble information and the applications to access it on their own terms work packages pre-emptively Click here to send comments or questions to Paul 34 | WHITE PAPER: INTERNET OF FLYING THINGS: MICHAEL WM. DENIS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
The Internet of Flying Things: Part 1 In this first of two articles, Michael Wm. Denis explains what the Internet of Things is, where it comes from, the value to users and why it is important to aviation AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | WHITE PAPER: INTERNET OF THINGS: MICHAEL WM. DENIS | 35 What’s in your next issue
“GE Aviation gave a presentation where they estimated an easily achievable of Aircraft IT MRO? Developments such as Big Data and the Internet of Things (IoT) are not on the usual scale. 1% performance improvement from Industrial IoT capabilities would result Where some developments are like discovering a new country, these are like discovering a new in $22bn USD annual benefits across the civil aviation industry” continent; so much about them is as yet unexplored. Developments on this scale challenge MRO IT professionals to keep up with their rapid evolution and applications. At Aircraft IT MRO T’S A BEAUTIFUL summer day in Atlanta as drop shipped; delivered to the gate, from stores being we strive to bring readers knowledge of developments that are changing the IT map. Our next your Uber ride approaches Hartsfield-Jackson held by American Airlines, for implementation during a issue will be no exception with a feature on the Internet of Things and how it will change your IInternational Airport. Running a bit late, you check two hour layover in Dallas. world of work. Plus we’ll see how one MRO used small in-house solutions as part of the change in on your Samsung S9 SmartPhone, selecting one The Delta AMT (aviation maintenance technician) checked bag, preferred meal, cocktail and entertainment gets an alert on his Samsung Galaxy 7 tablet, picks management process for a large new solution. And we’ll learn how a rotary wing business for your flight to Frankfurt. As you pull to a stop, a quick up the EO kit and performs the electronic task specified, selected and implemented its new MRO solution. tap of your Fitbit SmartHealth band ensures the Uber via TerraXML’s TerraView mobile solution. Upon ride is paid. Dropping off your Bluesmart suitcase at the incorporation of the EO, Delta’s AMT hits the counter, you have a flashback to when people stood in completion button and TerraView content and queues waiting for an ID check and printed bag tag with data messages are wirelessly sent via cellular and 2D barcoding. With embedded Zigbee transmitter that Wi-Fi to the Delta Nervous System (DNS) Tibco identifies and matches your bag and flight to the Delta enterprise service bus for publication to multiple THE LATEST MRO IT NEWS counter agent, sending a geolocation update to your subscribers including Maintenix (for real-time point phone, queues disappeared years ago. of maintenance configuration and airworthiness White Paper: The Internet of Flying Things Part 2 TSA security queues were also done away with when management), dispatch, the pilot (using Ultramain’s Michael Denis continues his paper on what the Internet of Things means for aircraft IT. facial recognition scanning was implemented in 2018, efbTechLogs) AerCap (using Boeing AerData’s so you hop on the SmartTrain to concourse F. While STREAM records management system) and Pratt you walk to your gate, FlySmart airport information & Whitney’s SAP based ERP (enterprise resource Case Study: Implementation at FL Technics manager alerts you to the nearest Starbucks and planning) system. How a ‘less is more’ approach can prepare the path for a full implementation. recommends picking up a copy of Michael Lewis’ latest On the airplane, As you sit down in the latest lie book, Moneyball II, the Art of Winning in an Unfair flat seat, the Panasonic IFE (in-flight entertainment) Economy. You pass on the coffee but buy the book, system automatically turns on and GoGo offers a Case Study: An end-to-end MRO selecting to have the eBook delivered to your Apple selection of reviewing emails, continuing the latest solution in the rotary wing sector iPad Air 3 tablet and hardcopy delivered to the gate. episode of Netflix House of Cards season 8 or an action ALT selects, implements and operates a new ERP solution. FlySmart also notifies you that your gate has changed drama movie tailored to your personal preferences. As but your flight is still on time for departure. you begrudgingly opt to get the emails out of the way, Unbeknownst to the passengers and three days earlier, you simultaneously get alerts on your SmartPhone and Predikto’s predictive maintenance and aircraft health IFE from Binder (Tinder’s app for business) that an management solution identified the pending failure important client is sitting three rows back, in coach, of a fuel pump in the #2 engine. Sending messages and you momentarily consider offering her your first Aircraft IT MRO, Volume 4, Issue 5 to Delta’s new Maintenix from Mxi Technology, and class seat. Spotlight from CaseBank and Pratt & Whitney, initial Upon arrival, you whisk thru FRA customs, one of Due out: October 2015 analysis was performed with the aircraft in flight. Pratt the first to implement facial recognition + retinal scan Aircraft IT MRO – bringing knowledge to your desktop. performs one remote test prescribed by Spotlight’s passport control, and walk directly to the rail station dynamic diagnostic reasoning engine and then sends a to hop on a train to Darmstadt, where your conference follow up task for Delta to manually perform planeside. display and marketing material were delivered after Under the power by the hour contract, Pratt, Delta and seamless handoffs between Delta, DB and DHL to AerCap jointly and collaboratively decide to implement your Marriott hotel. The Aircraft eEnablement (Smart Subscribe here for free… the latest SB and Flatirons’ Corena Knowledge Center Connectivity & IFE) Conference, 2020, is set to kick off automatically generates the EO (engineering order) for the next morning and you think to yourself, how much it takes a few moments. electronic signature approval by Delta’s DOM (document better travel has become in the past five years. object model) and DQC (data quality control). Parts are Welcome to the world of the Internet of Things (IoT). 36 | WHITE PAPER: INTERNET OF THINGS: MICHAEL WM. DENIS | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
IoT BASICS 2005, VADM Cebrowski headed the U.S. Office of Force Transformation • Prediction — is the ability to state a single future condition, IoT is a three letter acronym for an umbrella set of technologies designed and leveraged considerable work and investments made by the Office of attribute, parameter, output, event or outcome based upon one to enable outcome based business models. Some call IoT the Industrial Naval Research (ONR) in aviation, aerospace and defense as far back as or more modeling algorithms, historical data, current sensor data, Internet, Machine to Machine (M2M) computing, or Industrie 4.0 / the 1970s. ONR funded the original Reliability Centered Maintenance behavior and use; Transportation 4.0. GE talks about Minds + Machines while others simply report by F. Stanley Nowlan and Howard F. Heap. Nowlan and Heap’s work • Prescription — the ability to prescribe a course of action; prescriptive place the word ‘Smart’ in front of any device, process, business or ‘thing’: formed the basis of what we now call MSG-3 for commercial aviation. analytics focuses on finding the best course of action for a given a SmartPhone, SmartTV, SmartWatch, SmartCar, SmartHome, Smart City, Network Centric Warfare and Network Centric Operations (NCO) were prediction and diagnosis; SmartFactory, SmartFarm, SmartHealth, SmartAircraft, SmartAirline… strategic capabilities undertaken by the US DOD, UK MoD and NATO • Prognostics — the ability to prognosticate is conditional to specific you get the picture. in parallel with Sweden’s Network Based Defense (NBD) initiative. NCO prescription(s); that is, given a prescribed course of action(s) a prognosis In a recent Harvard Business Review article, Michael E. Porter and leveraged previous capability developments commonplace in aviation such is the expected future state of attributes, parameters, or outputs that Jim Heppelmann authored an excellent article, ‘How Smart, Connected as Reliability Centered Maintenance, Condition Based Maintenance, and maintain current or new health (better or worse); Products Are Transforming Competition’, describing IoT as making edge the work of the Machine Information Management Open Systems Alliance • Autonomics — the ability to automatically and autonomously control devices smarter and connecting them, in the fog or cloud, in order to (MIMOSA). things to achieve desired outcomes. leverage one or two way sensor performance data at the enterprise level. A simple example of IoT is Google’s Nest SmartHVAC solution, a subset of SmartHome technologies. Nest is basically a heating and air conditioning thermostat controller connected to the internet that enables remote programing and control through a SmartPhone. The basic elements of Nest or any IoT system include Machine to Machine (M2M), Machine to Human (M2H) and Human to Human (H2H) connectivity plus ‘sense and respond’ processing.
IoT VALUE 2015 kicked off with a bang at the Consumer Electronics Show when BK Yoon, CEO at Samsung, spent every minute of his conference opening Central to NCO methods and capabilities is the concept of sense and keynote presentation talking about all things IoT and vowing to enable respond. SIDR (Sense, Interpret, Decide, and Respond) is a modernization every product Samsung manufactures to connect to the internet by 2017. of USAF Colonel John Boyd’s OODA (Observe, Orient, Decide and Act) The World Economic Forum listed the Internet of Things and Predictive Loop concept of operations. Getting inside an enemy’s OODA continuous Analytics in the top five of their 2015 Top Ten Tech initiatives for loop of activities creates battle wins. Sense and respond logistics (S&RL) businesses and countries. was the industrial internet side of NCO, designed to address the negative As part of their 2015 MRO Survey, Oliver Wyman recently published, IoT HISTORY operational impacts of Just-In-Time (JIT) logistics. ‘Turning the Tide, a Wave of New Technology will hit the MRO Industry.’ The term IoT is credited to Kevin Ashton, a British technology Diagnostics, prognostics, and health management are common terms The survey of aerospace and aviation executives said Aircraft Health entrepreneur and co-founder of the Auto-ID center at MIT, in a 1999 in both medicine and aviation. Another common term adapted from Management, Mobility and Predictive Maintenance were the top three publication and to Bill Joy, another Brit, who cofounded Sun Microsystems, biology is autonomic. The autonomic nervous system is the involuntary, initiatives for 2015 and the foreseeable future. in a 1999 presentation at the World Economic Forum in Davos. But in autonomous and automatic control system for visceral organs, functioning “We are focused right now on applying predictive analytics to our reality, the core concepts of autonomic computing were being developed below the level of consciousness. The characteristics of a biological aftermarket business. With predictive big data analytics, we can improve even earlier beginning with Cisco’s autonomic ‘self-sensing / self-healing’ autonomic system are that it is automatic, autonomous and adaptive. the reliability of our engines, deliver better services and offer better value to routers and switches. Key dates in the history of IoT include: Lockheed Martin Aeronautics developed the Autonomic Logistics our customers.” • Autonomic computing circa 1993; Information System (ALIS) for performance based service lifecycle Larry Volz, CIO, Pratt & Whitney • Remote aircraft engine condition monitoring circa 1999; management of the F-35 Lightening II Joint Strike Fighter in the mid-2000s. • Net Centric Operations / Nätverksbaserade Försvaret circa 2000; The maturation of IoT capabilities follows a hierarchy where each level Cisco estimates the 10 year net present ‘Value at Stake in the Internet of • Sense & Respond Logistics circa 2003; builds upon the preceding one. Everything Economy’ to be $14.4 Trillion USD with the ability to grow • Autonomic Logistics circa 2004; • Sensing — the ability to detect and report an attribute of a thing; aggregate corporate profits by 21% by 2022. This breaks down into the • Aircraft Health Management circa 2005. • Monitoring — the ability to record attributes of a thing over time and following areas of value creation: relate attributes to control parameters; • $2.5T Asset utilization; Like many innovations over history, the capabilities of IoT find their origin • Controlling — the ability to adjust an input parameter in order to • $2.7T Supply network efficiencies; and startup capital in military research and development. Vice Admiral achieve a different output or outcome; • $2.5T Labor productivity; Arthur K. Cebrowski is often called the ‘Godfather’ of Network Centric • Diagnostics — the ability to diagnose or determine the cause of • $3.7T Customer experience management improvements; Warfare and Network Centric Operations (NCO). Before his passing in unacceptable conditions, performance, attributes, outputs or outcomes; • $3.0T Innovations in R&D and business models. AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | WHITE PAPER: INTERNET OF THINGS: MICHAEL WM. DENIS | 37
2moroAnnoncePresse1112.pdf 11/01/12 16:12:56
MICHAEL WM. DENIS INTERACTIVE Click here for full product details Michael Wm. Denis “As part of their 2015 MRO Survey, Oliver Wyman is a renowned author, speaker and recently published, ‘Turning the Tide, a Wave of New independent consultant providing strategy, Technology will hit the MRO Industry.’ The survey of business model, organization, aerospace and aviation executives said Aircraft Health marketing, sales, operations and technology advisory services Management, Mobility and Predictive Maintenance to manufacturers, operators, maintainers and technology vendors were the top three initiatives for 2015 and the focused on optimizing the service foreseeable future.” lifecycle of complex capital assets. Among other clients, Michael is advising and leading Predikto’s During the Paris Air Show, GE Aviation gave a presentation where they solution strategy and business estimated an easily achievable 1% performance improvement from development for the aerospace, Industrial IoT capabilities would result in $22bn USD annual benefits aviation and defence markets. across the civil aviation industry from fuel savings ($10B USD), delays and www.slm.aero cancellations ($8bn USD), and asset utilization, material and labor savings ($4bn USD). PREDIKTO But as William T. Greene, Vice President, Technical Operations Finance and Strategic Planning at American Airlines, always used to say, “How do C I cash that check?” The intent of Will’s simple question rests in the fact that there is a considerable difference between value creation (potential energy) M and value realization (kinetic energy). For the MRO side of aviation, the J IoT check is cashed in the Service Lifecycle via Predictive Maintenance. Predikto provides predictive maintenance solutions for the rail, CM IN THE NEXT ISSUE aviation and industrial equipment MJ The second article will take readers through the detailed ways in which industries. Its proprietary data the Internet of Things can be harnessed to improve MRO processes in analysis and prediction engine is CJ areas such as predictive maintenance, diagnostics, prognostics and asset built on an auto-dynamic machine health management, as well as how it can enhance flight operations, learning protocol that adapts to CMJ enable servitization and support new and more efficient business models changing environments in near N delivering better outcomes for all parties. real time. Predikto specializes in operationalizing predictions of critical events like component failures and poor asset health to enhance a company’s overall operational and financial performance. www.Predikto.com
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ADSOFTWARE AEROSOFT SYSTEMS INC. MRO Software Directory W: www.adsoftware.fr W: www.aerosoftsys.com Key ‘at-a-glance’ information from the world’s leading T: +33 (0)4.50.89.48.50 T: +1 905.678.9564 MRO software providers. E: [email protected] E: [email protected] There are three recognized categories of MRO software solutions: Company formed: 1998, Office Location: France, Thailand, South Africa, Brazil Company formed: 1997, Office Location: Mississauga,Ontario, 1) Pure-play MRO solutions also known as Best of Breed (BoB) Canada; Miami,FL,USA; Austria 2) Enterprise Resource Planning (ERP) Solutions NAME OF PRODUCT MARKETED 3) Specialist Point Solutions • AIRPACK NAME OF PRODUCT MARKETED Software solutions assigned to categories 1 and 2 offer a complete end-to- Number of Modules: 6 end MRO solution for airlines, MROs and aircraft operators and meet most • DigiMAINT, DigiDOC, WebPMI/DJM business system requirements for MRO facilities and airlines of any size KEY BUSINESS/SOFTWARE AREAS Number of Modules: 5 seeking a new MRO software solution or looking to replace or renew an • AIRTIME - Fleet management & CAMO KEY BUSINESS/SOFTWARE AREAS existing one. • AIRSTOCK - Inventory control & Logistic Pure-play systems are designed specifically for the aviation MRO industry • Maintenance and Engineering Management • AIRDOC - Documentation management and typically offer a complete solution to fit with the highly regulated nature • Digital Document Content Management of the industry. ERP MRO Solutions are part of a complete end-to-end • AIRSTAT - Reliability and statistic reports enterprise wide software package and allow for extended capability with • AIRWORK - Time Tracking Software • Business Intelligence Reporting other systems such as Finance and Human Resources. • Business 2 Business transaction interface Specialist Point solutions are MRO systems that are particularly strong in ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and • Interface to Financials / Flight Operations certain niche areas and usually complement the pure-play solutions. CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation AeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems For ease of reference the directory below is divided into two sections: Pure- legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: play and ERP MRO Solutions; and Specialist Point Solutions ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight in various languages and a complete training can be done in just five days. The company also provides a Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique 24/7 online technical support and extremely competitive pricing conditions. Pureplay, BoB and ERP MRO Solutions expertise to integrate DigiDOC with any competitive MRO/IT system. AeroSoft’s strategic partners include INTERACTIVE Click Here for Software Details Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at 2MORO SOLUTIONS INTERACTIVE Click Here to Request Private Demo competitive rates. W: www.2moro.com INTERACTIVE Click Here for Software Details T: +33 (0)559 013 005 (EMEA & CIS) ADT – APPLIED INTERACTIVE Click Here to Request Private Demo T: +001 514 861 8686 (Americas) DATABASE TECHNOLOGY T: +60175008037 (Asia & Pacific) W: www.adbtech.com AVIATION INTERTEC SERVICES E: [email protected] T: +1 (425) 466-5013 +1 (614) 377-9644 W: www.aviationintertec.com Company formed: 2004, Office Location: France (HQ), Canada and Malaysia E: [email protected] T: +1 807-625-9260 E: [email protected] NAME OF PRODUCT MARKETED Company formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, Turkey • Aero One®, Aero-Webb®, BFly® Company formed: 1997, Office Location: Thunder Bay, Ontario, Canada NAME OF PRODUCT MARKETED Number of Modules: 10 NAME OF PRODUCT MARKETED • Wings NG • RAAS & RAAS Express KEY BUSINESS/SOFTWARE AREAS Number of Modules: 14 • Aircraft Maintenance (Part 145) Number of Modules: 7 • CAMO (Part M) KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Fleet Management • Production Planning and Management • In-Service configuration management & control • Maintenance Engineering • CAMO Solutions • Engine shop visit • Material Management • Inspection Document Management • Flight Management and crew management (Part Ops) • Production Planning • Inventory and Procurement • Support contract managementl • Labor Collection, Billing • Reliabiliity and Performance Analysisl Created in 2004, 2MoRO Solutions is an innovative company dedicated to software development for APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm AIS’s RAAS system is a best-of-breed M&E solution for mid-size operators. Our solution is 100% the Aviation market. We are located in America, in Europe and in Asia. Our solutions are operated in 20 that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google countries and are available in 5 languages. Our partners’ network is present in 25 countries and helps organizations. Our commitment to this business segment is proven with our software package, WINGS, our company to implement and to support our solutions locally in the language of our customers. Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading functionality such as designed specifically for the aerospace companies. ADT has been in the software business since We provide three software solutions: Aero-One®, Aero-Webb®, BFly®. Our products are certified by the task-step level signature, parallel inspection program management per type, digital part certification 1992 and built an excellent customer reference base. Our first priority is always customer satisfaction world best of class ERP software provider, SAP®, which provides cross functionalities for accounting, handling, iPAD/Android tablet-based EFB , electronic maintenance status board, centralized document finance, sales, purchasing, inventory & distribution. Our solutions allows us to work efficiently with thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting SMEs and also large groups either for off-the-shelf software or for personalized solutions. Our mission reference accounts in the Aviation industry along with other high technology companies which are is to offer the most relevant solution at the best total cost of ownership for our customers. considered to be leaders in their fields. options making it suitable for a wide range of customer types and sizes. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 39
COMMUNICATIONS SOFTWARE IFR SKEYES LUFTHANSA TECHNIK (AIRLINE SYSTEMS) W: www.ifrskeyes.com W: www.lufthansa-technik.com/manage-m W: www.commsoft.aero T: +33 (0) 562 74 75 00 T: +49 69 696 91628 T: +44 (0) 1621 817 425 E: [email protected] E: [email protected] E: [email protected] Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador) Company formed: 1995, Office Location: Worldwide Company formed: 1971, Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane, NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED Australia; Coimbatore, India • AMASIS –> 7 core modules + 6 add-ons • manage/m® NAME OF PRODUCT MARKETED • KEOPS –> 8 core modules + 11 add-ons Number of Modules: 15 • OASES • IBIS –> 6 core modules Number of Modules: 10 Number of Modules: 13 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Compliance Reporting KEY BUSINESS/SOFTWARE AREAS • MPD management and revision service • User Friendly - ease of use for all levels of expertise • Line Maintenance • Task scheduling and control • Base Maintenance • Excellent Support - full support throughout the life cycle of the product • Material management • Engineering • Scalability - can grow with your business • Management of technical findings (PiRep & MaRep) • Cost - low ‘cost of ownership’ • Procurement / Stores • Business Intelligence Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraft • Security - proven security operators to manage all core functions of their fleet’s technical operations as an entirely web-based Communications Software Ltd provides the Open Aviation Strategic Engineering System (OASES), AMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ system online – anytime and anywhere. manage/m® is provided at no extra costs to every customer covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas covered active customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new holding a MRO contract with Lufthansa Technik. Rounding out Lufthansa Technik’s all-encompassing include: inventory control; rotable tracking; demand handling; requirements planning; PO and RO interface and the integrated Business Intelligence module (optional) brings to users the right tools to portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m® comprise processing; component and aircraft technical records; maintenance forecasting; aircraft check planning improve the maintenance processes. Our experts propose high level services to assit users during the a complete range of airline-proven support functions that permit operators to live up to their and documentation, plus check accomplishment analysis; aircraft technical log recording; shop floor implementation phase and the day to day operations (customizations, data upload, training, audit). responsibilities towards the aviation authorities. Reflecting Lufthansa Technik’s MRO competence in all data collection; work in progress; time and attendance monitoring; and system and component of its facets, manage/m® provides you with the necessary information to live up to your responsibilities reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice INTERACTIVE Click Here for Software Details passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect as an operator in full. Quality monitoring, reliability trends, status reports, documentation and tracking management. The company provides electronic AMMs and IPCs linked electronically to, and accessible INTERACTIVE Click Here to Request Private Demo of shop events in real-time are just a few of the available WebServices. by, the system.. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details IFS INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo W: www.ifsworld.com
T: +44 (0)1494 428900 MXI TECHNOLOGIES EMPOWERMX E: [email protected] W: www.mxi.com W: www.empowermx.com Company formed: 1983, Office Location: 60+ Worldwide T: +1 613-747-4698 T: +1 866-498-3702 NAME OF PRODUCT MARKETED E: [email protected] E: [email protected] • IFS Applications Company formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle, Company formed: 1999, Office Location: Frisco TX, USA Number of Modules: 70 Washington, Sydney, Tampa, Saudi Arabia NAME OF PRODUCT MARKETED KEY BUSINESS/SOFTWARE AREAS NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite – MRO Manager (FCXM) • Maintenix, Maintenix CE Number of Modules: 9 • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl Heavy Maintenance, Complex Assembly, Number of Modules: 5 KEY BUSINESS/SOFTWARE AREAS Component Repair) KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manger (FXPM), MRO Manager (FCXM) and • Corporate Performance Management • Maintenance Engineering & Information Management Line Manager (FCXL) • Supporting Processes (Backbone ERP such as SCM, Finance & HR, Document • Maintenance Planning • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Management, Contract & Project Management, Facilities & Equipment Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Management, Call Center & Case Management) • Maintenance Execution Electronic LogBook (FCELB) • Product Lifecycle Management • Material management • Coming Soon: FleetCycle® Executive Suite – Shop Manager (FCXS)) • Business Support & Analytics IFS Applications offers flexible, module based business solutions that manage the entire civil aviation EmpowerMX if an aviation industry-recognized software development/consulting-services business. We lifecycle of contracts, projects, MRO, assets and services. IFS Applications includes functionality With solutions designed specifically for aviation maintenance, Mxi Technologies provides integrated are purely focused on empowering our customers with the ability to decrease its costs of making air for contract and project management, risk management, budgeting and forecasting, engineering, and intelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service travel safer by equipping their decision makers with reliable, real-time/globally available intelligence material management, sub-contracting, document management, fabrication, service and maintenance providers, and defense operators. Mxi Technologies’ Maintenix® software uses a modern architecture and for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows management, as well as financials and human resources. Being component-based, i.e. built on a MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions provides advanced capabilities such as a role-based Web browser interface, long range and automated for which they are responsible. Airlines can jointly manage their outsourced and insourced activites service-oriented architecture (SOA), it is easier to implement and implementation can be incremental line planning, automated workflow, electronic signatures, support for portable wireless devices, and like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with to align with the growth and scope of your business - offering flexibility and agility to changing a comprehensive range of integration APIs. Our customers range from emerging, small- to mid-sized an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 organizations through scale-up/down of operations as well as company acquisitions and divestments organizations to the largest global enterprises. For more information and to find out how you can join percent. Third-party MROs can run their entire operation fro bidding through contracting to invoicing.. within one global, multi-country, multi- site, multi-language, multi model application. the evolution of aviation maintenance, visit www.mxi.com today. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo 40 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
RAMCO SYSTEMS SHEOREY DIGITAL SYSTEMS W: www.ramco.com/aviation-suite/ W: www.sds.co.in IT Vendors: T: +91 89 3986 3986 T: (+91-22) 2281 9198/ 2281 1086 E: [email protected] E: [email protected] Company formed: 1996, Office Location: USA, Canada, Europe, Middle East, Africa, E: [email protected] India, Asia-Pacific, Singapore, Malaysia Company formed: 1993, Office Location: Mumbai, Bangalore, Singapore want to NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED • Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco Aviation • ARMS®: Airline Resource Management System, InfoPrompt®: Integrated Document MRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), Ramco Management System ePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement Number of Modules: 4 get your Number of Modules: 20 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Engineering & Maintenance Sub-System (ARMS® - EMSS) • Maintenance, Repair & Overhaul • Heavy MRO Sub-System (ARMS® HMRO)* message out? • Aviation Manufacturing and Repair Stations • Logistics & Inventory Management Sub-System • Human Resources (ARMS® LIMSS) • Finance • InfoPrompt®: Integrated Document Management System Ramco Systems is the world’s largest provider of Aviation M&E, MRO and Manufacturing software * Under development solutions designed from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM, Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Fixed Wing & Rotor, Fleet Operators, MRO providers and OEM organizations. The solutions are offered Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Want to publish your latest news and technology On-premise (in-house), through an Application Service Provider, or OnDemand utilizing its solutions Management System’ is an internet rich, current-generation, state-of-the-art Information Technology and automation tools in running lean, efficient and profitable operations. Ramco’s Series 5 provides System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial updates where they’ll be seen? a positive impact on reducing turn times while increasing operational performance and compliance Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions through the full integration of engineering, supply chain, maintenance planning and execution, and that seamlessly addresses – Flight Operations, Maintenance and Logistics functions of an air transport compliance modules in an elegant graphical interface. operator - designed and developed to control costs which is so very critical for Air Operators today! ARMS® is readily and easily ‘customizable’ to specific business & operational requirements. Looking for the best place to showcase INTERACTIVE Click Here for Software Details your best solutions? INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo Why not join AircraftIT MRO? RUSADA SA W: www.rusada.com SWISS AVIATIONSOFTWARE • Host Live Software Demo Webinars T: 03333 440730 W: www.swiss-as.com E: [email protected] T: +41 61 582 72 94 or receive Private Demos Company formed: 1987, Office Location: Europe, Middle East, Asia, Far East E: [email protected] Company formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland; • Educate the aviation IT world NAME OF PRODUCT MARKETED Miami, FL, USA; Singapore • Envision about your products Number of Modules: 10 (Single database) NAME OF PRODUCT MARKETED • AMOS KEY BUSINESS/SOFTWARE AREAS Number of Modules: 10 • Technical records and Asset Management • Asset and Stock Management KEY BUSINESS/SOFTWARE AREAS Click here to view Annual • Operations • Material Management • Engineering & Maintenance • Engineering Sponsorship Packages • Quality, Safety and Analytics • Planning Rusada is a global leader in the development of complex asset management software for the • Production aerospace industry. With over 20 year’s heritage, Rusada, provides a range of tools and integrated IT • Maintenance Control solutions to enable the complete management of fleets of aircraft and the optimisation of the service AircraftIT: All about Solutions for Airlines and Aircraft provision around them. Headquartered in Switzerland with operations in the Far East, Middle East, Swiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and Asia and Europe, Rusada serves over 60 major customers worldwide, spanning clients that include offers its customers the functionally unsurpassed and technologically state-of-the art maintenance Operators, MROs and OEMs. Rusada’s Envision toolkit is an industry benchmark within aviation, system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages managing over 1500 aircraft in 20 countries. Latest innovations include the development of an the maintenance, engineering and logistics requirements of modern airlines and MRO providers Analytical Manager for live KPI analysis and monitoring against thresholds via a web based dashboard, by fulfilling demanding airworthiness standards. Today, over 130 customers worldwide steer their and a new Safety Management Module designed to assist with a company’s Safety Management maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software Procedures. systems worldwide.. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 41
TRAX USA CORP. VOLARTEC AIRCRAFT DATA SYSTEMS (ADS) W: www.trax.aero W: www.volartec.aero W: www.technicalrecords.net T: +1 305.662.7400 T: +353 617 49010 W: www.adsfrance.net E: [email protected] E: [email protected] T: +33 (0) 975 333 675 Company formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UK Company formed: 2004, Office Location: Ireland; Argentina E: [email protected] NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED Company formed: 2005, Office Location: Nîmes, France • TRAX Maintenance & Engineering Software • Alkym ® Management & Control System for Aircraft Maintenance NAME OF PRODUCT MARKETED Number of Modules: 23 Number of Modules: 15 • ADS TRM (Technical Records Management), ADS TPA (Technical Publication Authoring) KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS Number of Modules: 5 • Engineering & Planning • Maintenance & Engineering KEY BUSINESS/SOFTWARE AREAS • Production & Shop • Logistics • Searchable Dirty Finger Print • Technical Records & Reliability • Quality Assurance / Human Resources • 7 OCR engines • TRAXDoc Document Control • Planning & Reliability • 3 seconds or less to find a 25 years old log book page with its exact content • Supply Chain Management • Document Management / Technical Library • Scan in Color, high definition Alkym® is the most comprehensive and cost-effective software solutions available in the market today. TRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most • EN-9100 It is specially designed to improve MRO Technical Operations performance by a professional team with advanced maintenance software solution available and has been selected by over 140 airlines and strong aviation background. Alkym® is a completely integrated software solution to meet the demands Our software can be tailored upon customer requirement. This allows us to input and organize records MRO’s worldwide with fleets consisting of all types of aircraft. TRAX Maintenance is a completely of Aircraft operators and MRO providers. The key difference is our proven ability to deliver the fastest in any architecture in order to meet the exact requirements and internal rules of our customers. The integrated product. Organizational efficiency gains can be substantial when using TRAX and ROI is ROI. This is achieved by providing all the functionality at a fraction of the cost of others on the market. records presentation shape is established just as the customer wishes. A mechanic, a financial assessor quickly realized. TRAX maintains its advantage over the competition by developing software that works We deliver the implementation project in record time with a dedicated team. Typically this is done in or a leasing company representative don’t have the same needs to collect and explore records but will for customers through modern technology, world class support and strong customer relationships. 4 to 5 weeks. be interested in the same content of data. Once scanned, the records can be presented, searched and exported in any customized way. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo Specialist Point Solutions ULTRAMAIN AIRLINE CONTROL SOFTWARE W: www.ultramain.com AERDATA T: +1.505.828.9000 W: www.airlinecontrol.com W: www.aerdata.com T: +48 22 2095035 E: [email protected] T: +44 (0)1293 842 438 Company formed: 1980, Office Location: Albuquerque, New Mexico, USA E: [email protected] E: [email protected] Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco NAME OF PRODUCT MARKETED Company formed: 2002, Office Location: Amsterdam, Crawley and Dublin (Casablanca), USA (New York), Argentina (Buenos Aires) ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile NAME OF PRODUCT MARKETED Inventory™ • efbTechLogs™ • eCabin™ NAME OF PRODUCT MARKETED • CMS, Financials, EFPAC, STREAM, GEARS, AtlasData • ACS System • ULTRAMAIN for M&E / MRO: 28 Modules Number of Modules: 6 Number of Modules: 16 • ULTRAMAIN Onboard Systems Software: 5 Modules KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • CMS: Lease and Asset Management Software • Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner • Maintenance & Engineering • Financials: Accounting and Procurement Workflow • CAMO (Part-M) and Maintenance (Part-145) • MRO • EFPAC: Engine Maintenance Cost Planning • Safety Management System (SMS) & QMS • Maintenance Planning & Scheduling • STREAM: Digital Aircraft Records • Handling, Fueling, Training (CBT Platform) • Paperless Customer Care on Tablets • GEARS: Asset Review System • Tickets & Booking (Revenue Management, Tarrif Engine)0 • Electronic Aircraft Logbook • AtlasData: Global Fleet and Valuations Software A specialized IT company engaged in software development for the airline. The main product is the Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the AerData provides integrated software solutions for lease management, engine fleet planning, records ACS System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, only aviation software provider with customers running full, end-to-end paperless operations from scanning as well as technical and backoffice services for aircraft and engine operators, lessors and NTO, FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET the cockpit to the ground. ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, MROs. In addition, through a partnership with leading valuation and consultancy firm Avitas, AerData MANAGEMENT, HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and enables real-time paperless data collection for the full maintenance and inventory process. Combine publishes world aircraft fleet data with the Avitas Bluebook valuations. The company is a wholly owned built-in modules: DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance subsidiary of The Boeing Company. AerData has an experienced team of 150 professionals across ADMINISTRATOR. System is designed for small and medium-sized airlines cover in full all aspects of process becomes paperless. Contact us to learn what you need to equip your organization with three offices in The Netherlands, UK and Ireland. Within AerData, software developers and aviation managing and supporting the airline. YOM 2012. Uses the latest technology – mainly Mictosoft and consumer mobile devices and see why elite aviation customers around the world are choosing experts work together seamlessly in order to deliver exceptional software, product support and reliable Apple. Three platform for user: PC, WWW, iPad/iPhone. Scalable and open integration with other ULTRAMAIN to reduce costs and increase aircraft up time. back office services to the aviation industry.” systems existing in the airline. For data security, each client can use an online database replication. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo 42 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | AUGUST/SEPTEMBER 2015
AVIIT THE BOEING COMPANY CROSSCONSENSE GMBH & CO. KG W: www.aviit.com E: [email protected] W: www.crossconsense.com
T: +44 (0) 1383 620922 W: www.boeing.com/boeingedge/informationservices T: +49 69 4035 7600 E: [email protected] Company formed: 1916 E: [email protected] Company formed: 2004, Office Location: Fife, Scotland NAME OF PRODUCT MARKETED Company formed: 2002; Office Location: Frankfurt Germany, Heusenstamm Germany • Maintenance Performance Toolbox NAME OF PRODUCT MARKETED • Airplane Health Management NAME OF PRODUCT MARKETED • eMan & Archimedes • RFID Integrated Solutions • CROSSMOS Number of Modules: 2 Boeing offers the industry’s broadest range of aviation services to provide our customers the ultimate Number of Modules: 3 KEY BUSINESS/SOFTWARE AREAS competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly KEY BUSINESS/SOFTWARE AREAS • Technical publications Distribution - eMan focused on addressing our customers’ continuous need for integration and optimization of information. Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We • Electronic Techlog Development • Document Acknowledment - eMan Read & Sign strive to enable smart and informed decision-making to take operational efficiency of their aircraft fleet • Support and operations to the next level. • ACARS data management - Archimedes • Consulting • ACARS Technical Consultancy INTERACTIVE Click Here for Software Details • Business Intelligence solutions • IT systems management & support INTERACTIVE Click Here to Request Private Demo • App and dashboard development AviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair CONDUCE We are aiming to set the standard for electronic technical logbook systems and therefore are already estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and W: www.conduce.net working with several international customers, gathering operational and legal requirements from all efficient distribution of engineering and process documentation. eMan is available as an on-premise sources. If you are currently looking for an eLB system, do not hesitate to contact us. This way you can or hosted offering for complete deployment flexibility. Drawing upon data sources such as ACARS, T: +44 333 888 4044 learn more about our product and our vision, get the current development status and can make sure Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a that your own requirements are covered. clear and flexible format to Operation and Engineering teams. E: [email protected] Company formed: 2009, Office Location: Nuneaton Warwickshire Click Here for Software Details INTERACTIVE Click Here for Software Details Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo NAME OF PRODUCT MARKETED • eTechLog8, eCabinLog8 DENT & BUCKLE BLADEFIX Number of Modules: n/a W: www.dentandbuckle.com W: www.bladefix.com KEY BUSINESS/SOFTWARE AREAS T: +44 20 3440 4128 T: +44 20 3440 4128 • Electronic Tech Log E: [email protected] E: [email protected] • Cabin Log Company formed: 2009 (Output 42); 2014 (BladeFix). Company formed: 2009 (Output 42); 2014 (BladeFix). • Document Viewer Office Location: UK, Denmark, Poland and Iceland Office Location: UK, Denmark, Poland and Iceland Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based • Dent & Buckle • BladeFix tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & Number of Modules: 1 Number of Modules: 1 acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS multiple EASA approved airline fleets. • Record and track damages and repairs • Easy, fast, mobile intuitive INTERACTIVE Click Here for Software Details • Inform MRO and Engineering of damages • Selects optimal replacement blades from stock INTERACTIVE Click Here to Request Private Demo • Choosing the best blade for balance • Control repaired parts during part-exchange • Choosing the best blade for turnaround time • Mobile damage surveys and MRO integration • Engineer can override if necessary Keep up with IT developments • Support mixed fleets BladeFix selects the optimal replacement blades from your stock faster. Damaged fan blades in an Dent & Buckle provides airline operators with the means to streamline procedures and reduce the engine are easily removed and replaced with new or refurbished ones by a skilled engineer. The with Aircraft IT costs of recording damages and repairs on aircraft. With dent & buckle airlines now have an easy to difficult part is to choose the right blades from stock so as not to upset the balance of the engine. use tool to track damages from first discovery through to the repair stages, and subsequently, tracking BladeFix knows the moment weights of all the engine’s existing blades and also the moment weights of the repair. With dent & buckle airlines can build a complete structural repair file for each aircraft of all the blades available in stock to solve the problem of selecting or swapping the right blades. comprising all substantiating documents and approval sheets for each damage record. The solution is a Whenever possible, BladeFix offers blades from the closest location to minimise delivery time. collaborative development from three companies: Output 42 in the UK, and KPAL and DUO in Iceland.
INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo AUGUST/SEPTEMBER 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 43
FLATIRONS SOLUTIONS HOLOCENTRIC NVABLE W: www.flatironssolutions.com W: www.holocentric.com W: www.nvable.com W: www.corena.com T: +1 612 9957 3169 T: +44 141 280 0050 T: +1.303.627.6535 E: [email protected] E: [email protected] E: [email protected] Company formed: 2005. Office Location: Glasgow, UK Company formed: 1994, Office Locations: Europe, Asia, and the United States Company formed: 2003. Office Location: Sydney, Canberra, Hong Kong NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED • Appixo, Appixo ETL CORENA Suite • Modeler, Modelpedia Number of Modules: 10+ Number of Modules: 4 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • MRO and Major Systems Implementations • Content Management System (CMS) • Electronic Technical Log • Interactive Electronic Technical Publisher (IETP) • Organizational Transformation • Alternative Training & Qualification Programme (ATQP) • Maintenance & Engineering • Continuous Improvement • Flight Operations • Station Operational Compliance (SOC) • Tablet Solutions & Mobility • Compliance Improvement • Management Dashboards & Analysis Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For • Business Management Systems NVable (pronounced “enviable”) was founded as a specialist software development consultancy more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, creating bespoke solutions that allow customers to exploit the full value of their operational data. financial services, government, healthcare, and publishing. Our customer engagements help organizations Holocentric provides software and services for Airlines to build Operational Frameworks and efficiently deliver the right information, at the right time, to the right people by leveraging structured Business Management Systems to support the business. This includes successfully completing the NVable now also offers its own software products. NVable recently launched Appixo – a platform that content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the combines large scale data handling with a framework to support multiple mobile data acquisition Transformation Programs, including implementing the MRO software, training material and publishing leading content lifecycle management (CLM) solution developed specifically for organizations that rely applications. The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. on mission-critical data to design, manufacture, operate, or maintain complex assets over their product of the portal for Business, including both legacy and new applications. We do this by creating an NVable is now expanding its suite of aviation focussed applications. The growing list now includes and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the OPERATIONAL FRAMEWORK AND PORTAL, useable by all personnel. Holocentric customers’ MRO world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis CORENA product suite to create, manage, and deliver large volumes of technical information throughout projects are successfully completed within budge t. Importantly, compmpliance is increased acrossthe platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, organisation as a result. status, fuel burn/uplift, defects, Out of Phase Maintenance etc. improve customer satisfaction, and maintain their competitive advantage. INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click here for software details INTERACTIVE Click here to request private demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo HEXAWARE IDMR SOLUTIONS INC. OMEGA AIRINE SOFTWARE, INC. TECHNOLOGIES W: www.IDMR-Solutions.com W: www.omegaair.com W: www.hexaware.com/travel-transport-hospitality-solution.htm T: +1-347-565-4367 T: +1-972-775-3693 T: India: +91 22-67919595 E: [email protected] E: [email protected] T: Americas: +1 609-409-6950 Company formed: 1991. Office Location: Midlothian, TX E: [email protected] Company formed: 1998 Office Location: New York/Tel Aviv Company formed: 1990, Office Location: Mumbai, New Jersey, London, Frankfurt, NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED Singapore, Japan, Dubai, Mexico • Ames Advanced Planning and Scheduling System • InForm Number of Modules: 5 NAME OF PRODUCT MARKETED Number of Modules: 20+ • Hexaware is a Technology and Business Services Company providing end to end services KEY BUSINESS/SOFTWARE AREAS to the Aviation market. KEY BUSINESS/SOFTWARE AREAS Number of Modules: n/a • Optimized long range planning • Technical Publication • Short-term scheduling KEY BUSINESS/SOFTWARE AREAS • Engineering Orders • Risk Free Data Migration Tools & Services • Line/RON scheduling • MRO Predictive Analytics & Big Data Framework • Task Cards • Engine and component scheduling • Airline MRO Inventory Optimization • Planning • Business intellegence • Mobility & IOT Productivity Solutions • Maintenance Programs Omega Airline Software has been supplying the aviation industry with Ames, the industry standard • MRO Systems Support Advanced Planning and Scheduling software tool, since 1991. Ames currently enables the optimized IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Hexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need planning of maintenance on over 4000 aircraft at 21 customer sites around the world. Unique in the for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM industry, no other tool provides the planning power or information creation of Ames. Companies Analytics and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics organizations. IDMR’s Technical Documentation Management Solutions have proven success in including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data enjoying the benefits of Ames include mainline commercial operators, regional airlines, fractional Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for increasing operational performance and decreasing operational cost while ensuring airworthiness, ownership companies and MRO operations. Amesfive, the current release, combines the power of ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO safety and regulatory compliance. Ames with the versatility and access of the Web. Services for Technical Records Digitisation and Management. INTERACTIVE Click here for company product details INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 28th & 29th October 2015 – Amari Watergate Hotel, Bangkok, Thailand APAC
Lead Sponsor:
“Airlines will be doing themselves an injusticenot to attend this event” Cathay Pacific Airways
Vendors exhibiting their software include: Lead Sponsor:
Visit conference website: http://www.aircraft-commerce.com/conferences/Bangkok_2015/Home.asp For further information contact Stephen Keeble – [email protected]; +44 1403 230 888