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Major Canadian Isps' and Wsps' COVID-19 Responses – Retail
Major Canadian ISPs’ and WSPs’ COVID-19 Responses – Retail (Consumer) Current as of: 14 April 2020. We will add more Internet Service Providers and Wireless Service Providers (ISPs/WSPs) to this list in future updates. Please note that the following text, although quoted directly from ISP and WSP websites, are excerpts. Please refer to the referenced web page for the full text and embedded links. We provide links to major statements but there may be additional information at other links. Please also note that while some companies have listed their sub- brands, others have not. Where companies have listed links to sub-brands (also known as flanker brands) we have attempted to provide information, if available, for the sub-brands. As the COVID-19 situation is rapidly changing, along with ISP and telecom and broadcasting provider policies, we urge you to visit the website of your provider for the most up to date information. Information below is provided on a best-efforts basis, we cannot guarantee accuracy or currency; please confirm with your provider. Bell https://www.bce.ca/bell-update-on-covid-19 “With Canadians working from home or in isolation, we will be waiving extra usage fees for all residential Internet customers. We will also be providing our consumer and small business customers with Turbo Hubs, Turbo Sticks and MiFi devices an extra 10 GB of domestic usage and a $10 credit on their existing plan for each of their current and next billing cycles. Please note that data charges incurred before March 19th will still apply. Furthermore, we are waiving Roam BetterTM and all pay-per-use roaming fees for all destinations and for all mobile consumers and small businesses between March 18th and April 30th 2020. -
2017-18 Annual Report
Helping Canadians for 10+ YEARS 2017-18 ANNUAL REPORT “I was very impressed with your services” – L.T., wireless customer in BC “I was very satisfied with the process.” – H.R., internet customer in ON “Awesome service. We are very content with the service and resolution.” – G.C., phone customer in NS “My agent was nice and super understanding” – D.W., TV customer in NB “I was very impressed with your services” – L.T., wireless customer in BC “I was very satisfied with the process.”– H.R., internet customer in ON “Awesome service. We are very content with the service and resolution.” – G.C., phone customer in NS “My agent was nice and super understanding” – D.W., TV customer in NB “I was very impressed with your services” – L.T., wireless customer in BC “I was very satisfied with the process.”– H.R., internet customer in ON “Awesome service. We are very content with the service and resolution.” – G.C., phone customer in NS “My agent was nice and super understanding” – D.W., TV customer in NB “I was very impressed with your services” –L.T., wireless customer in BC “I was very satisfied with the process.” – H.R., internet customer in ON “Awesome service. We are very content with the service and resolution.” – G.C., phone customer in NS “My agent was nice and super understanding” – D.W., TV customer in NB “I was very impressed with your services” – L.T., wireless customer in BC P.O. Box 56067 – Minto Place RO, Ottawa, ON K1R 7Z1 www.ccts-cprst.ca [email protected] 1-888-221-1687 TTY: 1-877-782-2384 Fax: 1-877-782-2924 CONTENTS 2017-18 -
The Benefit of the Wireless Telecommunications Industry to the Canadian Economy April 2010
Part of the Datamonitor Group The Benefit of the Wireless Telecommunications Industry to the Canadian Economy April 2010 A Report prepared for the Canadian Wireless Telecommunications Association WWW.OVUM.COM Table of contents 1 Executive summary ......................................................................... 1 2 Introduction .................................................................................... 3 2.1 Scope of the study ............................................................................ 3 2.2 Canadian wireless sector overview ...................................................... 4 2.3 The economic contribution of wireless telecoms services......................... 7 2.4 The structure of the report ................................................................. 8 3 Supply side impacts of the Canadian wireless industry.................. 10 3.1 Supply side impacts: our methodological framework .............................10 3.2 Canada’s wireless value chain............................................................12 3.3 Total value add generated by the Canadian wireless sector ....................15 3.4 Geographic distribution of value add ...................................................17 3.5 Wireless services compared with other sectors .....................................18 3.6 Employment Effects .........................................................................19 3.7 Employee value add .........................................................................22 4 Productivity gains from -
Broadcasting and Telecommunications Legislative Review
BROADCASTING AND TELECOMMUNICATIONS LEGISLATIVE REVIEW APPENDIX 4 TO SUBMISSION OF CANADIAN NETWORK OPERATORS CONSORTIUM INC. TO THE BROADCASTING AND TELECOMMUNICATIONS LEGISLATIVE REVIEW PANEL 11 JANUARY 2019 BEFORE THE CANADIAN RADIO-TELEVISION AND TELECOMMUNICATIONS COMMISSION IN THE MATTER OF RECONSIDERATION OF TELECOM DECISION 2017-56 REGARDING FINAL TERMS AND CONDITIONS FOR WHOLESALE MOBILE WIRELESS ROAMING SERVICE, TELECOM NOTICE OF CONSULTATION CRTC 2017-259, 20 JULY 2017 SUPPLEMENTAL INTERVENTION OF ICE WIRELESS INC. 27 OCTOBER 2017 TABLE OF CONTENTS EXECUTIVE SUMMARY ...................................................................................................................... 1 1.0 INTRODUCTION .......................................................................................................................... 8 1.1 A note on terminology ................................................................................................................ 9 2.0 SUMMARY OF DR. VON WARTBURG’S REPORT ............................................................... 10 3.0 CANADA’S MOBILE WIRELESS MARKET IS NOT COMPETITIVE .................................. 13 3.1 Canada’s mobile wireless market is extremely concentrated in the hands of the three national wireless carriers ........................................................................................................................ 14 3.2 Mobile wireless penetration rates and mobile data usage indicate that the mobile wireless market is not sufficiently competitive...................................................................................... -
Reconsideration of Telecom Decision 2017-56 Regarding Final Terms and Conditions for Wholesale Mobile Wireless Roaming Service
Telecom Decision CRTC 2018-97 PDF version Reference: Telecom Notice of Consultation 2017-259, as amended Ottawa, 22 March 2018 Public record: 1011-NOC2017-0259 Reconsideration of Telecom Decision 2017-56 regarding final terms and conditions for wholesale mobile wireless roaming service The Commission recognizes the need to address the lack of choice of innovative and affordable mobile wireless services, particularly for Canadians with low household incomes. The Commission considers that if more options for lower-cost data-only plans were available, consumers would be further empowered to use the voice and messaging applications of their choice when and where they want, using a combination of Wi-Fi connectivity and cellular networks. Accordingly, concurrent with the release of this decision, the Commission is initiating a public process with the goal of ensuring that such plans are more widely available to Canadians and providing more meaningful choices for Canadian consumers, especially those with low household incomes. The Commission considers that the development of sustainable facilities-based competition is a long-standing strategy that requires nurturing and regulatory certainty. To that end, in its 2015 wholesale wireless framework, the Commission committed to monitoring the competitive conditions in the mobile wireless services market over a minimum five-year period. In the Commission’s view, since that framework was put in place, the mobile wireless services market has seen limited resale competition and, with the upcoming deployment of 5G technology, a review of the Commission’s framework is warranted. The Commission therefore plans to initiate a review of its wholesale wireless framework within the next year and to include in the review an examination of the Commission’s wholesale mobile virtual network operator access policy. -
Recycle My Cell 2018 Annual Report
Recycle My Cell 2018 Annual Report Submitted to: Nova Scotia Environment Prepared by: Canadian Wireless Telecommunications Association 80 Elgin Street, Suite 300 Ottawa, ON, K1P 6R2 June 2019 Table of Contents At a Glance ........................................................................................................................................1 1. Overview ...................................................................................................................................2 2. Performance Measures and Targets ............................................................................................2 3. Public Education Materials and Strategies ...................................................................................3 4. Collection System and Facilities ..................................................................................................5 5. Product Environmental Impact Reduction, Reusability, and Recyclability .....................................5 5.1 Handset manufacturers and improving product life cycle management ..................................... 5 5.2 Processor members and certifications ......................................................................................... 6 6. Pollution Prevention Hierarchy and Product/Component Management .......................................6 7. Consumer Awareness .................................................................................................................6 8. Product Sold and Collected .........................................................................................................9 -
Annex to Operational Bulletin No. 871 Du 1.XI.2006
Annex to ITU Operational Bulletin No. 871 – 1.XI.2006 INTERNATIONAL TELECOMMUNICATION UNION TSB TELECOMMUNICATION STANDARDIZATION BUREAU OF ITU __________________________________________________________________ Mobile Network Code (MNC) for the international identification plan for mobile terminals and mobile users (According to ITU-T Recommendation E.212 (05/2004)) (POSITION ON 1 NOVEMBER 2006) __________________________________________________________________ Geneva, 2006 Mobile Network Code (MNC) Note from TSB 1. A centralized List of Mobile Network Code (MNC) for the international identification plan for mobile terminals and mobile users has been created within TSB. 2. This List of Mobile Network Code (MNC) will be published as annex to ITU Operational Bulletin No. 871 of 1.XI.2006. Administrations are requested to verify the information in this List and to inform ITU on any modifications that they wish to make. The notification form can be found at web: www.itu.int/itu-t/inr/forms/mnc.html . 3. This List will be updated by numbered series of amendments published in the ITU Operational Bulletin. Furthermore, the information contained in this Annex is also available on the ITU home page, web: http://www.itu.int/itu-t/bulletin/annex.html, and can be consulted by subscribers by remote access. 4. Please address any comments or suggestions concerning this List to the Director of TSB: International Telecommunication Union Director of TSB Tel: +41 22 730 5211 Fax: +41 22 730 5853 E-mail: [email protected] 5. The designations employed and the presentation of material in this List do not imply the expression of any opinion whatsoever on the part of the ITU concerning the legal status of any country or geographical area, or of its authorities. -
An Accurate Price Comparison of Communications Services in Canada and Select Foreign Jurisdictions
An Accurate Price Comparison of Communications Services in Canada and Select Foreign Jurisdictions By Christian M. Dippon, Ph.D. October 19, 2018 An Accurate Price Comparison Study of Telecommunications Services in Canada and Select Foreign Jurisdictions Disclosures This report was commissioned by TELUS Communications Inc. Contents (TELUS). All opinions herein are those of the author and do not necessarily reflect the opinions of TELUS or NERA Economic Consulting Inc., or any of the institutions with which they are affiliated. Executive Summary ........................................................................................................... i © NERA Economic Consulting 2018 1. Introduction ................................................................................................................ 1 1.1 The ISED Price Study as Interpreted by Wall/Nordicity 1.2 The Origin of the Wall/Nordicity Methodology 1.3 Purpose and Structure of Present Report 2. The Wall/Nordicity Price Study Is Unsuitable for Policy or Regulatory Decisions ............................................................................................ 8 2.1 The Wall/Nordicity Study Lacks an Objective 2.2 Parties Freely Interpret the Results of the Wall/Nordicity Study 2.3 The Wall/Nordicity Methodology Is Fatally Flawed 2.3.1 Unsupported and arbitrary demand levels 2.3.2 Wall/Nordicity ignores all differences in network attributes 2.3.3 Wall/Nordicity ignores all differences in country attributes 2.3.4 Wall/Nordicity’s execution is unsound 2.3.5 Lack of -
Wireless Competition in Canada
Volume 7 • Issue 20 • August 2014 WIRELESS COMPETITION IN CANADA: DAMN THE TORPEDOES! THE TRIUMPH OF POLITICS OVER ECONOMICS† Jeffrey Church, Professor, Department of Economics and Director, Digital Economy Program, The School of Public Policy, University of Calgary Andrew Wilkins, Research Associate, Digital Economy Program, The School of Public Policy, University of Calgary SUMMARY Last year featured a high stakes battle between two mighty protagonists. On one side, allegedly representing the interests of all Canadians, the federal government. On the other side, Bell, Rogers, and Telus. The issue at stake: What institutions should govern the allocation of resources in the provision of wireless services? Should the outcomes — prices, quality, availability, and other terms of service — be determined by the market? Or should the government intervene? The answer to these questions should depend on the extent of competition and the ability of wireless providers to exercise inefficient market power — raise prices above their long run average cost of providing services. Do Bell, Rogers, and Telus exercise substantial inefficient market power? The accumulated wisdom of market economies is that state intervention inevitably is very costly, given asymmetries of information, uncertainty, and political pressure. At the very least the onus on those demanding and proposing government action is to provide robust evidence of the substantial exercise of inefficient market power. This paper is a contribution to the ongoing debate regarding the existence and extent of market power in the provision of wireless services in Canada. The conventional wisdom that competition in wireless services was insufficient was challenged by our earlier School of Public Policy paper.†† In that study we demonstrated that the Canadian wireless sector was sufficiently competitive. -
Submission by TELUS Communications Company
Submission by TELUS Communications Company In response to Gazette Notice No. DGTP-002-07: Consultation on a Framework to Auction Spectrum in the 2 GHz Range including Advanced Wireless Services 25 May 2007 TABLE OF CONTENTS EXECUTIVE SUMMARY................................................................................................................. 1 1. INTRODUCTION .................................................................................................................. 10 In just a few short years TELUS has gone from being a regional provider of wireless services in Alberta and BC to becoming Canada’s third national wireless provider....................... 10 To favour certain companies in accessing spectrum is tantamount to a rejection of the government’s recently announced policy “to rely on market forces to the greatest extent possible” ...................................................................................................................... 11 2. RELIANCE ON MARKET FORCES REMAINS THE CORRECT APPROACH .................. 12 3. WIRELESS REMAINS A COMPETITIVE MARKET............................................................ 14 a) Financial Analysts Agree the Market Is Competitive................................................................. 14 b) Industry Analysts.......................................................................................................................... 17 Canada compares well on critical measures of competitiveness...................................................... 17 Big -
Telecom Order CRTC 2019-288 Follow-Up to Telecom Orders 2016-396 and 2016-448 – Final Rates for Aggregated Wholesale High-Speed Access Services
Petition to the Governor in Council pursuant to Section 12 of the Telecommunications Act Re: Telecom Order CRTC 2019-288 Follow-up to Telecom Orders 2016-396 and 2016-448 – Final rates for aggregated wholesale high-speed access services By: Bragg Communications Incorporated (carrying on business as Eastlink) Cogeco Communications Inc. Rogers Communications Canada Inc. Shaw Communications Inc. Videotron Ltd. 13 November 2019 Executive Summary Canada’s major Cable Carriers (Eastlink, Cogeco, Rogers, Shaw and Videotron) file this Petition pursuant to section 12 of the Telecommunications Act to request that the Cabinet order the CRTC to reconsider its August 15, 2019 decision concerning wholesale internet access rates (Telecom Order CRTC 2019-288). The Government of Canada has made it a priority to expand broadband infrastructure and high- speed internet access to all Canadians. Access to high-speed internet services is critically important to Canada’s economy, as well as to the ability of Canadians to live, work and socialize with each other and to participate fully in society. In connecting Canadians from coast to coast, and driving economic development and innovation, the expansion of high-speed internet access is as important to Canada today as construction of railways was more than a century ago. The Cable Carriers are proud of the world-leading high-speed internet infrastructure they have built. They compete vigorously with the telephone companies to design, finance and build ever faster, more advanced and innovative networks. Moreover, they provide internet access to consumers at rates that The Economist Intelligence Unit ranks as first overall in affordability worldwide. -
Onstar Canada Text Messaging Terms and Conditions
ONSTAR CONSOLIDATED SMS POLICY (“TEXTING POLICY”) This “Texting Policy” applies to your use of OnStar promotional and non-promotional text message programs (collectively "Texting Services") provided by OnStar (in the United States, OnStar, LLC; in Canada, General Motors of Canada Company) (“us”, “our” and “we”), and together with any other terms and conditions that apply, constitutes a legally binding agreement between you and us. By using Texting Services, you agree to this Texting Policy. SUPPORTED CARRIERS. Texting Services are available on most carriers in the United States and Canada (which may change at any time without notice to you), including: T-Mobile, AT&T, Verizon Wireless, Sprint, DTC Wireless, U.S. Cellular Corp, Boost Mobile, Virgin Mobile USA, Iowa Wireless, Metro PCS, ACS Wireless, West Central Cellular, NTELOS, Bluegrass Cellular, Plateau Wireless, Cellular South d.b.a. C Spire, Carolina West Wireless, Appalachian Wireless, Immix Wireless/Keystone Wireless, Cellcom, Cellular One of East Central / ECIT (East Central Illinois), GCI / Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, United Wireless, Chat Mobility, NW Missouri Cellular, Cablevision, MTPCS (Cellular One), Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI (Panhandle Wireless), Flat Wireless, Union Wireless, Copper Valley, SouthernLINC Wireless, SRT Wireless, Mid-Rivers Communications (aka Cable & Cellular Communications, LLC), MobileNation/SI Wireless, MTA, Duet IP, Mobi PCS, Peoples Wireless, Epic Touch, Mosaic, Pioneer Cellular, UBET, South Central