Pamela May Operation Pocedures Manual
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FRONT PAGE: Pamela May Operation Procedures Manual: Page 1 of 85 Droitwich Waterways (Pamela May) Trust Ltd Registered Charity Number: 1149844 Company Number: 7662700 www.droitwichcanals.co.uk Pamela May Operation Procedures Manual Issued by the Trustees of Droitwich Waterways (Pamela may) Trust Limited:- Issue 1.3 - July 2014. Contents: Pamela May Operation Procedures Manual: Page 2 of 85 DROITWICH WATERWAYS (PAMELA MAY)TRUST LIMITED Registered Charity Number: 1149844 Company Number: 7662700 www.droitwichcanals.co.uk PAMELA MAY OPERATION PROCEDURES MANUAL INCLUDES GATEWAY 3 OF THE INLAND WATERWAYS ASSOCIATION REQUIREMENTS FOR A CERTIFICATE OF BOAT MANAGEMENT FOR SMALL PASSENGER BOATS OPERATING ON CATEGORY ‘A’ WATERWAYS This document is based on the DWT ‘Operational Best Practice and Safety Procedures’ book produced here in sections to provide easy access of information relevant to the task in hand. This document can be downloaded from http://www.droitwichcanals.co.uk/pammay.html CONTENTS 1.0: Introduction: aims and cruising routes. (Page 3) 2.0: Procedures for passenger care; embarking and disembarking (Page 6) 3.0: Procedures for boat care and maintenance. (Page 8) 4.0: Passenger Safety Address (Page 13) 5.0: Procedures for normal boat operation. (Page 14) 5.1: Starting out; including check list records (Page 14) 5.2: Manoeuvring; past boats, obstacles, through bridges and fishermen. (Page 16) 5.3: Operating Swing bridges. (Page 17) 5.4: Turning round. (Page 18) 5.5: Traversing Locks. (Page 18) 5.6 Through Tunnels. (Page 20) 5.7: Mooring up; including check list records. (Page 21) 5.8: Procedures to Avoid Hazards. (Page 23) 5.9: Trip Log and Defect Log. (Page 24) 5.10: Signalling. (Page 27) 6.0: Emergency procedures with boat and passengers: including at locks & tunnels.(Page 28) 6.1: Illness or minor accident aboard. (Page 28) 6.2: Gas leak. (Page 28) 6.3: Engine or propulsion failure. (Page 28) 6.4: Battery or electric failure. (Page 28) 6.5: Serious collision. (Page 29) 6.6: Fire. (Page 29) 6.7: Sinking. (Page 30) 6.8: Man overboard. (Page 30) 6.9: Passenger evacuation. (Page 31) 7.0: List of safety equipment. (Page 32) 8.0: Local Area Evaluation and Emergency Services Plan: (guide for emergency stops and contact information). (Page 33) 9.0: Bank crew duties and responsibilities. (Page 39) 10.0: Deck crew duties and responsibilities. (Page 40) 11.0: Skipper’s (Steerer’s) duties and responsibilities. (Page 41) 12.0: Bookings and Crew Rosters Bookings. (Page 42) 13.0: Trip Commentaries. (Page 44) 14.0: References and further reading. And issue status (Page 79) 15.0: Risk Assessment and Method Statement (Page 80) Issued by the Trustees of Droitwich Waterways (Pamela may) Trust Limited:- Issue 1.3 - July 2014. Part 1.0 - Introduction, Aims and Cruising Routes: Pamela May Operation Procedures Manual: Page 3 of 85 DROITWICH WATERWAYS (PAMELA MAY)TRUST LIMITED Registered Charity Number: 1149844 Company Number: 7662700 www.droitwichcanals.co.uk PAMELA MAY OPERATION PROCEDURES MANUAL PART 1.0: INTRODUCTION: AIMS AND CRUISING ROUTES 1.1 AIMS 1.1.1 To operate the Droitwich Waterways (Pamela May) Trust trip boat, Pamela May, safely, effectively and without financial loss. 1.1.2 To use the trip boat to inform, educate and entertain the public. In particular, to provide a recreational experience for the disabled and disadvantaged 1.1.3 To increase public awareness of the Droitwich Waterways (Pamela May) Trusts’ activities. 1.1.4 To increase membership of the Droitwich Waterways (Pamela May) Trust. 1.1.5 To recruit active volunteers to further the aims of the Trust. 1.2 OBJECTIVES: - To employ best practice in the following disciplines: 1.2.1 Crew Safety and Training, 1.2.2 Passenger Safety. 1.2.3 Boat Preparation. 1.2.4 Boat Safety Checks. 1.2.5 Emergency Procedures. 1.2.6 Steering, Navigation and Mooring. 1.2.7 Rope Work, Knots, and the handling of natural and man-made fibre rope. 1.2.8 The provision of an information narrative during cruises. 1.2.9 Customer Service and Membership Recruitment. 1.3 THE PAMELA MAY OPERATION AT DROITWICH The Droitwich Waterways (Pamela May) Trust (DWT) owned boat, the Pamela May is operated by volunteer crews on the Droitwich Barge, the Droitwich Junction and the Worcester Birmingham Canals. Pleasure trips advertise the Trust’s activities and intend to attract new members and raise funds to aid the further restoration and maintenance of the canals comprising the Mid- Worcestershire Ring. The Pamela May trip boat operation will also assist in promoting the use of the Mid- Worcestershire Canal Ring as a beautiful week-end circular route for cruising, walking, running and cycling. Issued by the Trustees of Droitwich Waterways (Pamela may) Trust Limited:- Issue 1 Oct 2013: Part 1.0 - Introduction, Aims and Cruising Routes: Pamela May Operation Procedures Manual: Page 4 of 85 1.3.1 Public boat trips run between 10am and 5pm on most public holidays, festivals and special event days during the summer from Easter until September. These trips are normally of approximately 30 minutes duration and run westward from Vines Park, near Droitwich town centre, opposite the Waitrose car park. The cruise extends to just before the railway bridge at the west side of Netherwich basin and returns to Vines Park. Trips run on demand unless weather or water conditions dictate otherwise and are suspended if unsafe conditions are encountered. 1.3.2 Charter trips may be booked by organisations caring for disabled, disadvantaged or aged people. An electrically powered lift platform is provided to enable access down into the cabin area of the boat for anyone who has difficulty with stairs or steps, and a boarding ramp is used between the boat and the bank to enable wheelchairs to be embarked on to the boat. The lift is capable of lifting and lowering a wheelchair together with its occupant and carer. 1.3.3 Other interested groups or clubs may also charter the boat for cruises. 1.3.4 The boat is licensed to carry a maximum of twelve passengers and three crew members. A wheelchair, together with its occupant counts as two persons. Totals given here do not include babes in arms, under the age of 12 months. 1.4 CHARTER TRIP ROUTES 1.4.1 Three hours duration from Vines Park westwards to Ladywood top lock and return. A short stay of approximately 30 minutes will be taken for refreshments and leg stretching at Ladywood top lock. 1.4.2 Five hours duration from Vines Park eastwards to the junction with the Worcester Birmingham canal at Hanbury Wharf. This trip includes passage through eight locks and includes a staircase lock and three ‘side pond’ locks. The Eagle and Sun Inn is situated at Hanbury Junction and a stop for lunch is included in the timings for this trip. 1.4.3 Seven hours duration from Vines Park to Dunhampstead wharf on the Worcester Birmingham canal and return. This day long cruise incorporates and extends the route to Hanbury Junction, turning south on the Worcester Birmingham canal for approximately three additional miles. The Fir Tree Inn is situated at the turnaround point for this cruise and timings allow for a stop for lunch. 1.4.4 Eight Hours duration from Vines Park to the River Severn and return. The boat will be turned in the first or second pounds, before the river lock (lock 1). Picnic lunches should be taken on this route since there are no pubs or restaurants en route. This route is largely rural and there are few landing places. More details are on www.pamelamay.org.uk and booking is explained in part 12 of this manual. See map on the next page for the Pamela may routes. 1.5 CREW ORGANISATION 15.1 During the cruise, the person in charge is the Skipper, chosen by the current Operations Manager from the list of qualified people. The skipper can chose a member of the crew to ‘steer’ the boat. So in this manual the person in charge is the Skipper, not necessary the ‘Steerer’ Responsible to the Skipper is the deck crew and on some cruises a bank crew; also chosen from a qualified person’s list Details of relevant training and qualified people can be found in the ‘Operational Best Practice and Safety Procedures’ manual. Issued by the Trustees of Droitwich Waterways (Pamela may) Trust Limited:- Issue 1 Oct 2013: Part 1.0 - Introduction, Aims and Cruising Routes: Pamela May Operation Procedures Manual: Page 5 of 85 1.6: PAMELA MAY TRIPS Route 2 to Hanbury 30 min Event Day Wharf:6hrs START Route 3 to Dunhamstead :7hrs Route 4 to Route 1 to Hawford: 8hrs Ladywood: 3hrs Issued by the Trustees of Droitwich Waterways (Pamela may) Trust Limited:- Issue 1 Oct 2013: Part 2.0 - Procedures for Passenger Care: Pamela May Operation Procedures Manual: Page 6 of 85 DROITWICH WATERWAYS (PAMELA MAY)TRUST LIMITED Registered Charity Number: 1149844 Company Number: 7662700 www.droitwichcanals.co.uk PAMELA MAY OPERATION PROCEDURES MANUAL PART 2.0: PROCEDURES FOR PASSENGER CARE Embarking and Disembarking 2.1 FUNDAMENTALS 2.1.1 The maximum number of passenger allowed on the Pamela May is twelve, (although nine is more comfortable), plus a maximum of three crew members. Children under 12 months are not counted and one person in a wheel chair counts as two passengers. For trips of able bodied people with no locks or tunnels, a crew of two will be sufficient.. (What happens if a crew member fails to arrive? - For discussion, meanwhile the skipper will make a decision) 2.1.2 The crew will appear smart and professional both in dress and bearing.